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{"timestamp":"2026-09-01T16:03:34+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1483388531,"telegram_message_id":657319,"answer":"Чтобы начать вождение, нужно пройти более 50% теории, предоставить оригинал медсправки 003-В/у и при рассрочке оплатить третий взнос. При полной оплате денежные этапы считаются закрытыми."}
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{"timestamp":"2026-09-01T16:09:26+00:00","event":"ai_request","telegram_user_id":1483388531,"telegram_message_id":657354,"message":"Что мне делать после 50 процентов теории?"}
{"timestamp":"2026-09-01T16:09:47+00:00","event":"ai_response","telegram_user_id":1483388531,"telegram_message_id":657354,"duration_ms":20378,"action":"ANSWER","answer":"После прохождения более 50% теории можно начинать вождение. Для допуска также нужен оригинал медсправки 003-В/у; при рассрочке должен быть оплачен третий взнос."}
{"timestamp":"2026-09-01T16:09:47+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1483388531,"telegram_message_id":657354,"answer":"После прохождения более 50% теории можно начинать вождение. Для допуска также нужен оригинал медсправки 003-В/у; при рассрочке должен быть оплачен третий взнос."}
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{"timestamp":"2026-09-02T12:05:16+00:00","event":"ai_request","telegram_user_id":474869663,"telegram_message_id":658440,"message":"Здравствуйте, высылаю скан паспорта"}
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{"timestamp":"2026-09-02T12:17:14+00:00","event":"support_mode_check","telegram_user_id":1668545197,"telegram_message_id":658463,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-02T12:29:20+00:00","event":"support_mode_check","telegram_user_id":1234011996,"telegram_message_id":658471,"support_mode":"AI"}
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{"timestamp":"2026-09-02T12:29:22+00:00","event":"contact_lead_checked","telegram_user_id":1234011996,"telegram_message_id":658471,"contact_id":42638947,"amo_lead_id":42591141,"amo_pipeline_id":4311799}
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{"timestamp":"2026-09-02T12:29:23+00:00","event":"pipeline_check","telegram_user_id":1234011996,"telegram_message_id":658471,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-02T12:29:23+00:00","event":"ai_request","telegram_user_id":1234011996,"telegram_message_id":658471,"message":"Здравствуйте, а куда её нужно принести ?"}
{"timestamp":"2026-09-02T12:30:08+00:00","event":"ai_response","telegram_user_id":1234011996,"telegram_message_id":658471,"duration_ms":45306,"action":"ANSWER","answer":"Здравствуйте! Оригинал медсправки 003-ВУ нужно привезти в офис автошколы, предварительная запись не требуется. Также могут понадобиться паспорт и СНИЛС."}
{"timestamp":"2026-09-02T12:30:09+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1234011996,"telegram_message_id":658471,"answer":"Здравствуйте! Оригинал медсправки 003-ВУ нужно привезти в офис автошколы, предварительная запись не требуется. Также могут понадобиться паспорт и СНИЛС."}
{"timestamp":"2026-09-02T12:30:09+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1234011996,"telegram_message_id":658471}
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{"timestamp":"2026-09-02T12:42:02+00:00","event":"support_mode_check","telegram_user_id":839970703,"telegram_message_id":658491,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T12:42:02+00:00","event":"ai_skipped","telegram_user_id":839970703,"telegram_message_id":658491,"reason":"support_mode_human"}
{"timestamp":"2026-09-02T12:55:02+00:00","event":"support_mode_check","telegram_user_id":1013496488,"telegram_message_id":658509,"support_mode":"AI"}
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{"timestamp":"2026-09-02T12:55:06+00:00","event":"pipeline_check","telegram_user_id":1013496488,"telegram_message_id":658509,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-02T12:55:06+00:00","event":"ai_request","telegram_user_id":1013496488,"telegram_message_id":658509,"message":"Здравствуйте \n\nДа, давайте продлим на 6 месяцев"}
{"timestamp":"2026-09-02T12:55:10+00:00","event":"ai_response","telegram_user_id":1013496488,"telegram_message_id":658509,"duration_ms":3059,"action":"ANSWER","answer":"Обычно договор можно продлить ещё на 6 месяцев. Стоимость — 15 000 ₽, а при оплате до окончания текущего договора — 10 000 ₽."}
{"timestamp":"2026-09-02T12:55:10+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1013496488,"telegram_message_id":658509,"answer":"Обычно договор можно продлить ещё на 6 месяцев. Стоимость — 15 000 ₽, а при оплате до окончания текущего договора — 10 000 ₽."}
{"timestamp":"2026-09-02T12:55:10+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1013496488,"telegram_message_id":658509}
{"timestamp":"2026-09-02T12:55:32+00:00","event":"support_mode_check","telegram_user_id":6916925730,"telegram_message_id":658511,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T12:55:32+00:00","event":"ai_skipped","telegram_user_id":6916925730,"telegram_message_id":658511,"reason":"support_mode_human"}
{"timestamp":"2026-09-02T12:56:05+00:00","event":"support_mode_check","telegram_user_id":1013496488,"telegram_message_id":658512,"support_mode":"AI"}
{"timestamp":"2026-09-02T12:56:05+00:00","event":"pipeline_check","telegram_user_id":1013496488,"telegram_message_id":658512,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-02T12:56:05+00:00","event":"ai_request","telegram_user_id":1013496488,"telegram_message_id":658512,"message":"Хорошо, выставляйте счет"}
{"timestamp":"2026-09-02T12:56:08+00:00","event":"ai_response","telegram_user_id":1013496488,"telegram_message_id":658512,"duration_ms":3484,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-02T12:56:08+00:00","event":"handoff_requested","telegram_user_id":1013496488,"telegram_message_id":658512,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-02T12:56:08+00:00","event":"sensei_prepare","telegram_user_id":1013496488,"telegram_message_id":658512,"amo_lead_id":"41655551"}
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{"timestamp":"2026-09-02T13:06:53+00:00","event":"contact_lead_checked","telegram_user_id":179960999,"telegram_message_id":658519,"contact_id":42574551,"amo_lead_id":42501723,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-02T13:06:53+00:00","event":"contact_lead_checked","telegram_user_id":179960999,"telegram_message_id":658519,"contact_id":42574551,"amo_lead_id":42502741,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-02T13:06:53+00:00","event":"contact_ai_lead_found","telegram_user_id":179960999,"telegram_message_id":658519,"contact_id":42574551,"amo_lead_id":42502741,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-02T13:06:53+00:00","event":"pipeline_check","telegram_user_id":179960999,"telegram_message_id":658519,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-02T13:06:53+00:00","event":"ai_request","telegram_user_id":179960999,"telegram_message_id":658519,"message":"Добрый день, уточните в каком Гибдд сдача?"}
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{"timestamp":"2026-09-02T13:18:51+00:00","event":"ai_skipped","telegram_user_id":6916925730,"telegram_message_id":658538,"reason":"support_mode_human"}
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{"timestamp":"2026-09-02T13:28:37+00:00","event":"ai_skipped","telegram_user_id":981500797,"telegram_message_id":658545,"reason":"support_mode_human"}
{"timestamp":"2026-09-02T13:34:32+00:00","event":"support_mode_check","telegram_user_id":179960999,"telegram_message_id":658547,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T13:34:32+00:00","event":"ai_skipped","telegram_user_id":179960999,"telegram_message_id":658547,"reason":"support_mode_human"}
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{"timestamp":"2026-09-02T13:36:45+00:00","event":"ai_skipped","telegram_user_id":981500797,"telegram_message_id":658551,"reason":"support_mode_human"}
{"timestamp":"2026-09-02T13:42:38+00:00","event":"support_mode_check","telegram_user_id":700918803,"telegram_message_id":658552,"support_mode":"AI"}
{"timestamp":"2026-09-02T13:42:38+00:00","event":"pipeline_missing_in_db","telegram_user_id":700918803,"telegram_message_id":658552,"amo_lead_id":null}
{"timestamp":"2026-09-02T13:42:38+00:00","event":"legacy_leadid_check","telegram_user_id":700918803,"telegram_message_id":658552,"legacy_leadid":"41648115"}
{"timestamp":"2026-09-02T13:42:40+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":700918803,"telegram_message_id":658552,"contact_id":41648115,"linked_leads_count":2}
{"timestamp":"2026-09-02T13:42:40+00:00","event":"contact_lead_checked","telegram_user_id":700918803,"telegram_message_id":658552,"contact_id":41648115,"amo_lead_id":41384833,"amo_pipeline_id":4311799}
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{"timestamp":"2026-09-02T13:42:41+00:00","event":"pipeline_check","telegram_user_id":700918803,"telegram_message_id":658552,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-02T13:42:41+00:00","event":"ai_request","telegram_user_id":700918803,"telegram_message_id":658552,"message":"Добрый день! \nПодскажите, пожалуйста, пока нет информации когда будут экзамены в гибдд?"}
{"timestamp":"2026-09-02T13:42:44+00:00","event":"ai_response","telegram_user_id":700918803,"telegram_message_id":658552,"duration_ms":2852,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-02T13:42:44+00:00","event":"handoff_requested","telegram_user_id":700918803,"telegram_message_id":658552,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-02T13:42:44+00:00","event":"handoff_mode_changed","telegram_user_id":700918803,"telegram_message_id":658552,"first_handoff":true}
{"timestamp":"2026-09-02T13:42:44+00:00","event":"sensei_prepare","telegram_user_id":700918803,"telegram_message_id":658552,"amo_lead_id":"41457381"}
{"timestamp":"2026-09-02T13:42:44+00:00","event":"sensei_started","telegram_user_id":700918803,"telegram_message_id":658552,"amo_lead_id":"41457381","result":true}
{"timestamp":"2026-09-02T13:42:45+00:00","event":"handoff_message_sent","telegram_user_id":700918803,"telegram_message_id":658552}
{"timestamp":"2026-09-02T13:46:17+00:00","event":"support_mode_check","telegram_user_id":1186100935,"telegram_message_id":658556,"support_mode":"AI"}
{"timestamp":"2026-09-02T13:46:17+00:00","event":"pipeline_missing_in_db","telegram_user_id":1186100935,"telegram_message_id":658556,"amo_lead_id":null}
{"timestamp":"2026-09-02T13:46:17+00:00","event":"legacy_leadid_check","telegram_user_id":1186100935,"telegram_message_id":658556,"legacy_leadid":"42708697"}
{"timestamp":"2026-09-02T13:46:19+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1186100935,"telegram_message_id":658556,"contact_id":42708697,"linked_leads_count":2}
{"timestamp":"2026-09-02T13:46:20+00:00","event":"contact_lead_checked","telegram_user_id":1186100935,"telegram_message_id":658556,"contact_id":42708697,"amo_lead_id":42679195,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-02T13:46:20+00:00","event":"contact_lead_checked","telegram_user_id":1186100935,"telegram_message_id":658556,"contact_id":42708697,"amo_lead_id":42693401,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-02T13:46:20+00:00","event":"contact_ai_lead_found","telegram_user_id":1186100935,"telegram_message_id":658556,"contact_id":42708697,"amo_lead_id":42693401,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-02T13:46:20+00:00","event":"pipeline_check","telegram_user_id":1186100935,"telegram_message_id":658556,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-02T13:46:20+00:00","event":"ai_request","telegram_user_id":1186100935,"telegram_message_id":658556,"message":"Добрый вечер! А как скоро появится информация?"}
{"timestamp":"2026-09-02T13:48:20+00:00","event":"ai_error","telegram_user_id":1186100935,"telegram_message_id":658556,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120000 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-02T13:48:20+00:00","event":"ai_error_handoff_sent","telegram_user_id":1186100935,"telegram_message_id":658556}
{"timestamp":"2026-09-02T13:49:57+00:00","event":"support_mode_check","telegram_user_id":5004800254,"telegram_message_id":658565,"support_mode":"AI"}
{"timestamp":"2026-09-02T13:49:57+00:00","event":"pipeline_missing_in_db","telegram_user_id":5004800254,"telegram_message_id":658565,"amo_lead_id":null}
{"timestamp":"2026-09-02T13:49:57+00:00","event":"legacy_leadid_check","telegram_user_id":5004800254,"telegram_message_id":658565,"legacy_leadid":"41732429"}
{"timestamp":"2026-09-02T13:49:59+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":5004800254,"telegram_message_id":658565,"contact_id":41732429,"linked_leads_count":2}
{"timestamp":"2026-09-02T13:50:00+00:00","event":"contact_lead_checked","telegram_user_id":5004800254,"telegram_message_id":658565,"contact_id":41732429,"amo_lead_id":41479293,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-02T13:50:00+00:00","event":"contact_lead_checked","telegram_user_id":5004800254,"telegram_message_id":658565,"contact_id":41732429,"amo_lead_id":41607607,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-02T13:50:00+00:00","event":"contact_ai_lead_found","telegram_user_id":5004800254,"telegram_message_id":658565,"contact_id":41732429,"amo_lead_id":41607607,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-02T13:50:00+00:00","event":"pipeline_check","telegram_user_id":5004800254,"telegram_message_id":658565,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-02T13:50:00+00:00","event":"ai_request","telegram_user_id":5004800254,"telegram_message_id":658565,"message":"Добрый день , Я отменяю все занятия так как вы мне не предоставили возможности заниматься вечерними занятиями , я вам объясняла свою позицию что днём у меня не получается , вы мне в итоге поменяли 4 инструкторов в итоге у которых нет вечерних занятий либо у них вечером занято"}
{"timestamp":"2026-09-02T13:50:51+00:00","event":"support_mode_check","telegram_user_id":1186100935,"telegram_message_id":658567,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T13:50:51+00:00","event":"ai_skipped","telegram_user_id":1186100935,"telegram_message_id":658567,"reason":"support_mode_human"}
{"timestamp":"2026-09-02T13:51:48+00:00","event":"ai_response","telegram_user_id":5004800254,"telegram_message_id":658565,"duration_ms":108235,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-02T13:51:48+00:00","event":"handoff_requested","telegram_user_id":5004800254,"telegram_message_id":658565,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-02T13:51:48+00:00","event":"handoff_mode_changed","telegram_user_id":5004800254,"telegram_message_id":658565,"first_handoff":true}
{"timestamp":"2026-09-02T13:51:48+00:00","event":"sensei_prepare","telegram_user_id":5004800254,"telegram_message_id":658565,"amo_lead_id":"41607607"}
{"timestamp":"2026-09-02T13:51:49+00:00","event":"sensei_started","telegram_user_id":5004800254,"telegram_message_id":658565,"amo_lead_id":"41607607","result":true}
{"timestamp":"2026-09-02T13:51:51+00:00","event":"handoff_message_sent","telegram_user_id":5004800254,"telegram_message_id":658565}
{"timestamp":"2026-09-02T13:52:15+00:00","event":"support_mode_check","telegram_user_id":5004800254,"telegram_message_id":658571,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T13:52:15+00:00","event":"ai_skipped","telegram_user_id":5004800254,"telegram_message_id":658571,"reason":"support_mode_human"}
{"timestamp":"2026-09-02T13:54:13+00:00","event":"support_mode_check","telegram_user_id":819546439,"telegram_message_id":658572,"support_mode":"AI"}
{"timestamp":"2026-09-02T13:54:13+00:00","event":"pipeline_missing_in_db","telegram_user_id":819546439,"telegram_message_id":658572,"amo_lead_id":null}
{"timestamp":"2026-09-02T13:54:13+00:00","event":"legacy_leadid_check","telegram_user_id":819546439,"telegram_message_id":658572,"legacy_leadid":"39499423"}
{"timestamp":"2026-09-02T13:54:14+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":819546439,"telegram_message_id":658572,"amo_lead_id":39499423,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-02T13:54:14+00:00","event":"pipeline_check","telegram_user_id":819546439,"telegram_message_id":658572,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-02T13:54:14+00:00","event":"ai_request","telegram_user_id":819546439,"telegram_message_id":658572,"message":"здравствуйте, можно открыть повторную попытку"}
{"timestamp":"2026-09-02T13:54:25+00:00","event":"ai_response","telegram_user_id":819546439,"telegram_message_id":658572,"duration_ms":11030,"action":"ANSWER","answer":"Если речь о внутреннем теоретическом экзамене, повторная попытка открывается через 5 дней после неудачи по обращению в поддержку. Попытки бесплатные и не ограничены."}
{"timestamp":"2026-09-02T13:54:26+00:00","event":"telegram_ai_answer_sent","telegram_user_id":819546439,"telegram_message_id":658572,"answer":"Если речь о внутреннем теоретическом экзамене, повторная попытка открывается через 5 дней после неудачи по обращению в поддержку. Попытки бесплатные и не ограничены."}
{"timestamp":"2026-09-02T13:54:26+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":819546439,"telegram_message_id":658572}
{"timestamp":"2026-09-02T13:58:35+00:00","event":"support_mode_check","telegram_user_id":1304612357,"telegram_message_id":658578,"support_mode":"AI"}
{"timestamp":"2026-09-02T13:58:35+00:00","event":"pipeline_missing_in_db","telegram_user_id":1304612357,"telegram_message_id":658578,"amo_lead_id":null}
{"timestamp":"2026-09-02T13:58:35+00:00","event":"legacy_leadid_check","telegram_user_id":1304612357,"telegram_message_id":658578,"legacy_leadid":"40126621"}
{"timestamp":"2026-09-02T13:58:37+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":1304612357,"telegram_message_id":658578,"amo_lead_id":40126621,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-02T13:58:37+00:00","event":"pipeline_check","telegram_user_id":1304612357,"telegram_message_id":658578,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-02T13:58:37+00:00","event":"ai_request","telegram_user_id":1304612357,"telegram_message_id":658578,"message":"Здравствуйте, подскажите пожалуйста, известно ли что то по поводу проверки документов и сдачи экзаменов в ГИБДД?"}
{"timestamp":"2026-09-02T13:58:59+00:00","event":"support_mode_check","telegram_user_id":5004800254,"telegram_message_id":658579,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T13:58:59+00:00","event":"ai_skipped","telegram_user_id":5004800254,"telegram_message_id":658579,"reason":"support_mode_human"}
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{"timestamp":"2026-09-02T13:59:15+00:00","event":"handoff_requested","telegram_user_id":1304612357,"telegram_message_id":658578,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-02T13:59:15+00:00","event":"sensei_prepare","telegram_user_id":1304612357,"telegram_message_id":658578,"amo_lead_id":"40126621"}
{"timestamp":"2026-09-02T13:59:16+00:00","event":"sensei_started","telegram_user_id":1304612357,"telegram_message_id":658578,"amo_lead_id":"40126621","result":true}
{"timestamp":"2026-09-02T13:59:18+00:00","event":"handoff_message_sent","telegram_user_id":1304612357,"telegram_message_id":658578}
{"timestamp":"2026-09-02T13:59:41+00:00","event":"support_mode_check","telegram_user_id":5004800254,"telegram_message_id":658582,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T13:59:41+00:00","event":"ai_skipped","telegram_user_id":5004800254,"telegram_message_id":658582,"reason":"support_mode_human"}
{"timestamp":"2026-09-02T14:00:07+00:00","event":"support_mode_check","telegram_user_id":5004800254,"telegram_message_id":658583,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T14:00:07+00:00","event":"ai_skipped","telegram_user_id":5004800254,"telegram_message_id":658583,"reason":"support_mode_human"}
{"timestamp":"2026-09-02T14:00:19+00:00","event":"support_mode_check","telegram_user_id":5004800254,"telegram_message_id":658584,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T14:00:19+00:00","event":"ai_skipped","telegram_user_id":5004800254,"telegram_message_id":658584,"reason":"support_mode_human"}
{"timestamp":"2026-09-02T14:00:55+00:00","event":"support_mode_check","telegram_user_id":5004800254,"telegram_message_id":658586,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T14:00:55+00:00","event":"ai_skipped","telegram_user_id":5004800254,"telegram_message_id":658586,"reason":"support_mode_human"}
{"timestamp":"2026-09-02T14:01:19+00:00","event":"support_mode_check","telegram_user_id":862236890,"telegram_message_id":658587,"support_mode":"AI"}
{"timestamp":"2026-09-02T14:01:19+00:00","event":"pipeline_check","telegram_user_id":862236890,"telegram_message_id":658587,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-02T14:01:19+00:00","event":"ai_skipped","telegram_user_id":862236890,"telegram_message_id":658587,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-02T14:02:20+00:00","event":"support_mode_check","telegram_user_id":5308809546,"telegram_message_id":658588,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T14:02:20+00:00","event":"ai_skipped","telegram_user_id":5308809546,"telegram_message_id":658588,"reason":"support_mode_human"}
{"timestamp":"2026-09-02T14:02:51+00:00","event":"support_mode_check","telegram_user_id":1304612357,"telegram_message_id":658589,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T14:02:51+00:00","event":"ai_skipped","telegram_user_id":1304612357,"telegram_message_id":658589,"reason":"support_mode_human"}
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{"timestamp":"2026-09-02T15:15:03+00:00","event":"handoff_message_sent","telegram_user_id":672132992,"telegram_message_id":658832}
{"timestamp":"2026-09-02T15:15:53+00:00","event":"support_mode_check","telegram_user_id":1160617171,"telegram_message_id":658847,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T15:15:53+00:00","event":"ai_skipped","telegram_user_id":1160617171,"telegram_message_id":658847,"reason":"support_mode_human"}
{"timestamp":"2026-09-02T15:16:31+00:00","event":"support_mode_check","telegram_user_id":1831144372,"telegram_message_id":658848,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T15:16:31+00:00","event":"ai_skipped","telegram_user_id":1831144372,"telegram_message_id":658848,"reason":"support_mode_human"}
{"timestamp":"2026-09-02T15:17:04+00:00","event":"support_mode_check","telegram_user_id":5350730433,"telegram_message_id":658849,"support_mode":"AI"}
{"timestamp":"2026-09-02T15:17:04+00:00","event":"pipeline_missing_in_db","telegram_user_id":5350730433,"telegram_message_id":658849,"amo_lead_id":null}
{"timestamp":"2026-09-02T15:17:04+00:00","event":"legacy_leadid_check","telegram_user_id":5350730433,"telegram_message_id":658849,"legacy_leadid":"40005045"}
{"timestamp":"2026-09-02T15:17:05+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":5350730433,"telegram_message_id":658849,"amo_lead_id":40005045,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-02T15:17:05+00:00","event":"pipeline_check","telegram_user_id":5350730433,"telegram_message_id":658849,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-02T15:17:05+00:00","event":"ai_request","telegram_user_id":5350730433,"telegram_message_id":658849,"message":"Добрый день, могу заказать справку для получения налогового вычета? Подскажите, как проходит процедура?"}
{"timestamp":"2026-09-02T15:17:45+00:00","event":"ai_response","telegram_user_id":5350730433,"telegram_message_id":658849,"duration_ms":39290,"action":"ANSWER","answer":"Для получения справки на налоговый вычет сначала необходимо завершить курс обучения. После этого автошкола сможет подготовить соответствующую справку."}
{"timestamp":"2026-09-02T15:17:45+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5350730433,"telegram_message_id":658849,"answer":"Для получения справки на налоговый вычет сначала необходимо завершить курс обучения. После этого автошкола сможет подготовить соответствующую справку."}
{"timestamp":"2026-09-02T15:17:45+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5350730433,"telegram_message_id":658849}
{"timestamp":"2026-09-02T15:19:06+00:00","event":"support_mode_check","telegram_user_id":7234440512,"telegram_message_id":658855,"support_mode":"AI"}
{"timestamp":"2026-09-02T15:19:06+00:00","event":"pipeline_missing_in_db","telegram_user_id":7234440512,"telegram_message_id":658855,"amo_lead_id":null}
{"timestamp":"2026-09-02T15:19:06+00:00","event":"legacy_leadid_check","telegram_user_id":7234440512,"telegram_message_id":658855,"legacy_leadid":"41300979"}
{"timestamp":"2026-09-02T15:19:07+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":7234440512,"telegram_message_id":658855,"amo_lead_id":41300979,"amo_pipeline_id":4311799,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-02T15:19:07+00:00","event":"pipeline_check","telegram_user_id":7234440512,"telegram_message_id":658855,"amo_pipeline_id":4311799,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-02T15:19:07+00:00","event":"ai_skipped","telegram_user_id":7234440512,"telegram_message_id":658855,"reason":"wrong_pipeline","amo_pipeline_id":4311799,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-02T15:20:41+00:00","event":"support_mode_check","telegram_user_id":841267062,"telegram_message_id":658857,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T15:20:41+00:00","event":"ai_skipped","telegram_user_id":841267062,"telegram_message_id":658857,"reason":"support_mode_human"}
{"timestamp":"2026-09-02T15:21:41+00:00","event":"support_mode_check","telegram_user_id":1160617171,"telegram_message_id":658860,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T15:21:41+00:00","event":"ai_skipped","telegram_user_id":1160617171,"telegram_message_id":658860,"reason":"support_mode_human"}
{"timestamp":"2026-09-02T15:22:38+00:00","event":"support_mode_check","telegram_user_id":1302107624,"telegram_message_id":658861,"support_mode":"AI"}
{"timestamp":"2026-09-02T15:22:38+00:00","event":"pipeline_missing_in_db","telegram_user_id":1302107624,"telegram_message_id":658861,"amo_lead_id":null}
{"timestamp":"2026-09-02T15:22:38+00:00","event":"legacy_leadid_check","telegram_user_id":1302107624,"telegram_message_id":658861,"legacy_leadid":"40857791"}
{"timestamp":"2026-09-02T15:22:39+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1302107624,"telegram_message_id":658861,"contact_id":40857791,"linked_leads_count":2}
{"timestamp":"2026-09-02T15:22:40+00:00","event":"contact_lead_checked","telegram_user_id":1302107624,"telegram_message_id":658861,"contact_id":40857791,"amo_lead_id":40507703,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-02T15:22:40+00:00","event":"contact_lead_checked","telegram_user_id":1302107624,"telegram_message_id":658861,"contact_id":40857791,"amo_lead_id":41043693,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-02T15:22:40+00:00","event":"contact_ai_lead_found","telegram_user_id":1302107624,"telegram_message_id":658861,"contact_id":40857791,"amo_lead_id":41043693,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-02T15:22:40+00:00","event":"pipeline_check","telegram_user_id":1302107624,"telegram_message_id":658861,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-02T15:22:40+00:00","event":"ai_request","telegram_user_id":1302107624,"telegram_message_id":658861,"message":"Добрый день"}
{"timestamp":"2026-09-02T15:22:45+00:00","event":"ai_response","telegram_user_id":1302107624,"telegram_message_id":658861,"duration_ms":5316,"action":"ANSWER","answer":"Добрый день! Чем могу помочь?"}
{"timestamp":"2026-09-02T15:22:46+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1302107624,"telegram_message_id":658861,"answer":"Добрый день! Чем могу помочь?"}
{"timestamp":"2026-09-02T15:22:46+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1302107624,"telegram_message_id":658861}
{"timestamp":"2026-09-02T15:22:46+00:00","event":"support_mode_check","telegram_user_id":1302107624,"telegram_message_id":658862,"support_mode":"AI"}
{"timestamp":"2026-09-02T15:22:46+00:00","event":"pipeline_check","telegram_user_id":1302107624,"telegram_message_id":658862,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-02T15:22:46+00:00","event":"ai_request","telegram_user_id":1302107624,"telegram_message_id":658862,"message":"Не отдали оригинал согласия"}
{"timestamp":"2026-09-02T15:22:51+00:00","event":"ai_response","telegram_user_id":1302107624,"telegram_message_id":658862,"duration_ms":4924,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-02T15:22:51+00:00","event":"handoff_requested","telegram_user_id":1302107624,"telegram_message_id":658862,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-02T15:22:51+00:00","event":"handoff_mode_changed","telegram_user_id":1302107624,"telegram_message_id":658862,"first_handoff":true}
{"timestamp":"2026-09-02T15:22:51+00:00","event":"sensei_prepare","telegram_user_id":1302107624,"telegram_message_id":658862,"amo_lead_id":"41043693"}
{"timestamp":"2026-09-02T15:22:52+00:00","event":"sensei_started","telegram_user_id":1302107624,"telegram_message_id":658862,"amo_lead_id":"41043693","result":true}
{"timestamp":"2026-09-02T15:22:52+00:00","event":"handoff_message_sent","telegram_user_id":1302107624,"telegram_message_id":658862}
{"timestamp":"2026-09-02T15:22:53+00:00","event":"support_mode_check","telegram_user_id":1302107624,"telegram_message_id":658864,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T15:22:53+00:00","event":"ai_skipped","telegram_user_id":1302107624,"telegram_message_id":658864,"reason":"support_mode_human"}
{"timestamp":"2026-09-02T15:41:36+00:00","event":"support_mode_check","telegram_user_id":7214419078,"telegram_message_id":658879,"support_mode":"AI"}
{"timestamp":"2026-09-02T15:41:36+00:00","event":"pipeline_missing_in_db","telegram_user_id":7214419078,"telegram_message_id":658879,"amo_lead_id":null}
{"timestamp":"2026-09-02T15:41:36+00:00","event":"legacy_leadid_check","telegram_user_id":7214419078,"telegram_message_id":658879,"legacy_leadid":"42088439"}
{"timestamp":"2026-09-02T15:41:37+00:00","event":"support_mode_check","telegram_user_id":681268105,"telegram_message_id":658880,"support_mode":"AI"}
{"timestamp":"2026-09-02T15:41:37+00:00","event":"pipeline_missing_in_db","telegram_user_id":681268105,"telegram_message_id":658880,"amo_lead_id":null}
{"timestamp":"2026-09-02T15:41:37+00:00","event":"legacy_leadid_check","telegram_user_id":681268105,"telegram_message_id":658880,"legacy_leadid":"42682113"}
{"timestamp":"2026-09-02T15:41:38+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":7214419078,"telegram_message_id":658879,"contact_id":42088439,"linked_leads_count":2}
{"timestamp":"2026-09-02T15:41:38+00:00","event":"contact_lead_checked","telegram_user_id":7214419078,"telegram_message_id":658879,"contact_id":42088439,"amo_lead_id":41956273,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-02T15:41:39+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":681268105,"telegram_message_id":658880,"contact_id":42682113,"linked_leads_count":2}
{"timestamp":"2026-09-02T15:41:39+00:00","event":"contact_lead_checked","telegram_user_id":7214419078,"telegram_message_id":658879,"contact_id":42088439,"amo_lead_id":41956745,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-02T15:41:39+00:00","event":"contact_ai_lead_found","telegram_user_id":7214419078,"telegram_message_id":658879,"contact_id":42088439,"amo_lead_id":41956745,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-02T15:41:39+00:00","event":"pipeline_check","telegram_user_id":7214419078,"telegram_message_id":658879,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-02T15:41:39+00:00","event":"ai_request","telegram_user_id":7214419078,"telegram_message_id":658879,"message":"Доброго вечера"}
{"timestamp":"2026-09-02T15:41:39+00:00","event":"contact_lead_checked","telegram_user_id":681268105,"telegram_message_id":658880,"contact_id":42682113,"amo_lead_id":42649329,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-02T15:41:39+00:00","event":"contact_lead_checked","telegram_user_id":681268105,"telegram_message_id":658880,"contact_id":42682113,"amo_lead_id":42665445,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-02T15:41:39+00:00","event":"contact_ai_lead_found","telegram_user_id":681268105,"telegram_message_id":658880,"contact_id":42682113,"amo_lead_id":42665445,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-02T15:41:39+00:00","event":"pipeline_check","telegram_user_id":681268105,"telegram_message_id":658880,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-02T15:41:39+00:00","event":"ai_request","telegram_user_id":681268105,"telegram_message_id":658880,"message":"Добрый день, подскажите, сколько попыток есть для сдачи внутреннего экзамене по теории?"}
{"timestamp":"2026-09-02T15:41:44+00:00","event":"ai_response","telegram_user_id":681268105,"telegram_message_id":658880,"duration_ms":4169,"action":"ANSWER","answer":"Количество попыток не ограничено, пересдачи бесплатные. Если внутренняя теория не сдана, следующую попытку можно запросить у поддержки через 5 дней."}
{"timestamp":"2026-09-02T15:41:44+00:00","event":"telegram_ai_answer_sent","telegram_user_id":681268105,"telegram_message_id":658880,"answer":"Количество попыток не ограничено, пересдачи бесплатные. Если внутренняя теория не сдана, следующую попытку можно запросить у поддержки через 5 дней."}
{"timestamp":"2026-09-02T15:41:44+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":681268105,"telegram_message_id":658880}
{"timestamp":"2026-09-02T15:42:14+00:00","event":"ai_response","telegram_user_id":7214419078,"telegram_message_id":658879,"duration_ms":35346,"action":"ANSWER","answer":"Добрый вечер! Чем могу помочь?"}
{"timestamp":"2026-09-02T15:42:15+00:00","event":"telegram_ai_answer_sent","telegram_user_id":7214419078,"telegram_message_id":658879,"answer":"Добрый вечер! Чем могу помочь?"}
{"timestamp":"2026-09-02T15:42:15+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":7214419078,"telegram_message_id":658879}
{"timestamp":"2026-09-02T15:42:34+00:00","event":"support_mode_check","telegram_user_id":7214419078,"telegram_message_id":658885,"support_mode":"AI"}
{"timestamp":"2026-09-02T15:42:34+00:00","event":"pipeline_check","telegram_user_id":7214419078,"telegram_message_id":658885,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-02T15:42:34+00:00","event":"ai_request","telegram_user_id":7214419078,"telegram_message_id":658885,"message":"Гос пошлина за выдачу ВУ оплачена"}
{"timestamp":"2026-09-02T15:42:42+00:00","event":"ai_response","telegram_user_id":7214419078,"telegram_message_id":658885,"duration_ms":7790,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-02T15:42:42+00:00","event":"handoff_requested","telegram_user_id":7214419078,"telegram_message_id":658885,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-02T15:42:42+00:00","event":"handoff_mode_changed","telegram_user_id":7214419078,"telegram_message_id":658885,"first_handoff":true}
{"timestamp":"2026-09-02T15:42:42+00:00","event":"sensei_prepare","telegram_user_id":7214419078,"telegram_message_id":658885,"amo_lead_id":"41956745"}
{"timestamp":"2026-09-02T15:42:42+00:00","event":"sensei_started","telegram_user_id":7214419078,"telegram_message_id":658885,"amo_lead_id":"41956745","result":true}
{"timestamp":"2026-09-02T15:42:43+00:00","event":"handoff_telegram_message_sent","telegram_user_id":7214419078,"telegram_message_id":658885}
{"timestamp":"2026-09-02T15:42:43+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":7214419078,"telegram_message_id":658885}
{"timestamp":"2026-09-02T15:48:11+00:00","event":"support_mode_check","telegram_user_id":301188352,"telegram_message_id":658902,"support_mode":"AI"}
{"timestamp":"2026-09-02T15:48:11+00:00","event":"pipeline_missing_in_db","telegram_user_id":301188352,"telegram_message_id":658902,"amo_lead_id":null}
{"timestamp":"2026-09-02T15:48:11+00:00","event":"legacy_leadid_check","telegram_user_id":301188352,"telegram_message_id":658902,"legacy_leadid":"40125275"}
{"timestamp":"2026-09-02T15:48:12+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":301188352,"telegram_message_id":658902,"amo_lead_id":40125275,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-02T15:48:12+00:00","event":"pipeline_check","telegram_user_id":301188352,"telegram_message_id":658902,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-02T15:48:12+00:00","event":"ai_request","telegram_user_id":301188352,"telegram_message_id":658902,"message":"Здравствуйте! Можете мне, пожалуйста, назначить  нового инструктора, т. к. Мой уходит в отпуск?\nИ вопрос. \nУ меня осталось четыре занятия. \nМне до 18 октября нужно их и сдать теорию и внутренний экзамен, верно?\nКаким образом проходит внутренний экзамен?"}
{"timestamp":"2026-09-02T15:48:18+00:00","event":"ai_response","telegram_user_id":301188352,"telegram_message_id":658902,"duration_ms":5744,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-02T15:48:18+00:00","event":"handoff_requested","telegram_user_id":301188352,"telegram_message_id":658902,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-02T15:48:18+00:00","event":"handoff_mode_changed","telegram_user_id":301188352,"telegram_message_id":658902,"first_handoff":true}
{"timestamp":"2026-09-02T15:48:18+00:00","event":"sensei_prepare","telegram_user_id":301188352,"telegram_message_id":658902,"amo_lead_id":"40125275"}
{"timestamp":"2026-09-02T15:48:19+00:00","event":"sensei_started","telegram_user_id":301188352,"telegram_message_id":658902,"amo_lead_id":"40125275","result":true}
{"timestamp":"2026-09-02T15:48:21+00:00","event":"handoff_telegram_message_sent","telegram_user_id":301188352,"telegram_message_id":658902}
{"timestamp":"2026-09-02T15:48:21+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":301188352,"telegram_message_id":658902}
{"timestamp":"2026-09-02T15:52:32+00:00","event":"support_mode_check","telegram_user_id":301188352,"telegram_message_id":658911,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T15:52:32+00:00","event":"ai_skipped","telegram_user_id":301188352,"telegram_message_id":658911,"reason":"support_mode_human"}
{"timestamp":"2026-09-02T15:53:36+00:00","event":"support_mode_check","telegram_user_id":301188352,"telegram_message_id":658912,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T15:53:36+00:00","event":"ai_skipped","telegram_user_id":301188352,"telegram_message_id":658912,"reason":"support_mode_human"}
{"timestamp":"2026-09-02T15:55:52+00:00","event":"support_mode_check","telegram_user_id":301188352,"telegram_message_id":658917,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T15:55:52+00:00","event":"ai_skipped","telegram_user_id":301188352,"telegram_message_id":658917,"reason":"support_mode_human"}
{"timestamp":"2026-09-02T15:57:24+00:00","event":"support_mode_check","telegram_user_id":1036817668,"telegram_message_id":658918,"support_mode":"AI"}
{"timestamp":"2026-09-02T15:57:24+00:00","event":"pipeline_check","telegram_user_id":1036817668,"telegram_message_id":658918,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-02T15:57:24+00:00","event":"ai_request","telegram_user_id":1036817668,"telegram_message_id":658918,"message":"я так понимаю, что мне сегодня никто не ответит?"}
{"timestamp":"2026-09-02T15:57:25+00:00","event":"ai_response","telegram_user_id":1036817668,"telegram_message_id":658918,"duration_ms":514,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-02T15:57:25+00:00","event":"handoff_requested","telegram_user_id":1036817668,"telegram_message_id":658918,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-02T15:57:25+00:00","event":"handoff_mode_changed","telegram_user_id":1036817668,"telegram_message_id":658918,"first_handoff":true}
{"timestamp":"2026-09-02T15:57:25+00:00","event":"sensei_prepare","telegram_user_id":1036817668,"telegram_message_id":658918,"amo_lead_id":null}
{"timestamp":"2026-09-02T15:57:25+00:00","event":"sensei_skipped","telegram_user_id":1036817668,"telegram_message_id":658918,"reason":"amo_lead_id_empty"}
{"timestamp":"2026-09-02T15:57:25+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1036817668,"telegram_message_id":658918}
{"timestamp":"2026-09-02T15:57:25+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1036817668,"telegram_message_id":658918}
{"timestamp":"2026-09-02T15:58:27+00:00","event":"support_mode_check","telegram_user_id":5072841858,"telegram_message_id":658920,"support_mode":"AI"}
{"timestamp":"2026-09-02T15:58:27+00:00","event":"pipeline_missing_in_db","telegram_user_id":5072841858,"telegram_message_id":658920,"amo_lead_id":null}
{"timestamp":"2026-09-02T15:58:27+00:00","event":"legacy_leadid_check","telegram_user_id":5072841858,"telegram_message_id":658920,"legacy_leadid":"41635201"}
{"timestamp":"2026-09-02T15:58:29+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":5072841858,"telegram_message_id":658920,"contact_id":41635201,"linked_leads_count":2}
{"timestamp":"2026-09-02T15:58:29+00:00","event":"contact_lead_checked","telegram_user_id":5072841858,"telegram_message_id":658920,"contact_id":41635201,"amo_lead_id":41369229,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-02T15:58:30+00:00","event":"contact_lead_checked","telegram_user_id":5072841858,"telegram_message_id":658920,"contact_id":41635201,"amo_lead_id":41589563,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-02T15:58:30+00:00","event":"contact_ai_lead_found","telegram_user_id":5072841858,"telegram_message_id":658920,"contact_id":41635201,"amo_lead_id":41589563,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-02T15:58:30+00:00","event":"pipeline_check","telegram_user_id":5072841858,"telegram_message_id":658920,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-02T15:58:30+00:00","event":"ai_request","telegram_user_id":5072841858,"telegram_message_id":658920,"message":"Здравствуйте! \nПодскажите как записаться на экзамен по теории?\nкнопка в приложении пропала"}
{"timestamp":"2026-09-02T15:58:33+00:00","event":"ai_response","telegram_user_id":5072841858,"telegram_message_id":658920,"duration_ms":3488,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-02T15:58:33+00:00","event":"handoff_requested","telegram_user_id":5072841858,"telegram_message_id":658920,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-02T15:58:33+00:00","event":"handoff_mode_changed","telegram_user_id":5072841858,"telegram_message_id":658920,"first_handoff":true}
{"timestamp":"2026-09-02T15:58:33+00:00","event":"sensei_prepare","telegram_user_id":5072841858,"telegram_message_id":658920,"amo_lead_id":"41589563"}
{"timestamp":"2026-09-02T15:58:34+00:00","event":"sensei_started","telegram_user_id":5072841858,"telegram_message_id":658920,"amo_lead_id":"41589563","result":true}
{"timestamp":"2026-09-02T15:58:34+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5072841858,"telegram_message_id":658920}
{"timestamp":"2026-09-02T15:58:34+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5072841858,"telegram_message_id":658920}
{"timestamp":"2026-09-02T16:01:54+00:00","event":"support_mode_check","telegram_user_id":5072841858,"telegram_message_id":658930,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T16:01:54+00:00","event":"ai_skipped","telegram_user_id":5072841858,"telegram_message_id":658930,"reason":"support_mode_human"}
{"timestamp":"2026-09-02T16:04:38+00:00","event":"support_mode_check","telegram_user_id":819546439,"telegram_message_id":658933,"support_mode":"AI"}
{"timestamp":"2026-09-02T16:04:38+00:00","event":"pipeline_check","telegram_user_id":819546439,"telegram_message_id":658933,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-02T16:04:38+00:00","event":"ai_request","telegram_user_id":819546439,"telegram_message_id":658933,"message":"Я прошла, как записаться на практический экзамен ?"}
{"timestamp":"2026-09-02T16:05:01+00:00","event":"ai_response","telegram_user_id":819546439,"telegram_message_id":658933,"duration_ms":22969,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-02T16:05:01+00:00","event":"handoff_requested","telegram_user_id":819546439,"telegram_message_id":658933,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-02T16:05:01+00:00","event":"handoff_mode_changed","telegram_user_id":819546439,"telegram_message_id":658933,"first_handoff":false}
{"timestamp":"2026-09-02T16:05:01+00:00","event":"handoff_telegram_message_sent","telegram_user_id":819546439,"telegram_message_id":658933}
{"timestamp":"2026-09-02T16:05:02+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":819546439,"telegram_message_id":658933}
{"timestamp":"2026-09-02T16:16:06+00:00","event":"support_mode_check","telegram_user_id":1302107624,"telegram_message_id":658951,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T16:16:06+00:00","event":"ai_skipped","telegram_user_id":1302107624,"telegram_message_id":658951,"reason":"support_mode_human"}
{"timestamp":"2026-09-02T16:16:16+00:00","event":"support_mode_check","telegram_user_id":1302107624,"telegram_message_id":658952,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T16:16:16+00:00","event":"ai_skipped","telegram_user_id":1302107624,"telegram_message_id":658952,"reason":"support_mode_human"}
{"timestamp":"2026-09-02T16:23:06+00:00","event":"support_mode_check","telegram_user_id":474869663,"telegram_message_id":658970,"support_mode":"AI"}
{"timestamp":"2026-09-02T16:23:06+00:00","event":"pipeline_check","telegram_user_id":474869663,"telegram_message_id":658970,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-02T16:23:06+00:00","event":"ai_request","telegram_user_id":474869663,"telegram_message_id":658970,"message":"Здравствуйте, мне остается только ждать ответа? От меня что-нибудь требуется?"}
{"timestamp":"2026-09-02T16:24:19+00:00","event":"ai_response","telegram_user_id":474869663,"telegram_message_id":658970,"duration_ms":73747,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-02T16:24:19+00:00","event":"handoff_requested","telegram_user_id":474869663,"telegram_message_id":658970,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-02T16:24:19+00:00","event":"handoff_mode_changed","telegram_user_id":474869663,"telegram_message_id":658970,"first_handoff":false}
{"timestamp":"2026-09-02T16:24:20+00:00","event":"handoff_telegram_message_sent","telegram_user_id":474869663,"telegram_message_id":658970}
{"timestamp":"2026-09-02T16:24:20+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":474869663,"telegram_message_id":658970}
{"timestamp":"2026-09-02T16:26:16+00:00","event":"support_mode_check","telegram_user_id":1302107624,"telegram_message_id":658980,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T16:26:16+00:00","event":"ai_skipped","telegram_user_id":1302107624,"telegram_message_id":658980,"reason":"support_mode_human"}
{"timestamp":"2026-09-02T16:26:16+00:00","event":"support_mode_check","telegram_user_id":1302107624,"telegram_message_id":658981,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T16:26:16+00:00","event":"ai_skipped","telegram_user_id":1302107624,"telegram_message_id":658981,"reason":"support_mode_human"}
{"timestamp":"2026-09-02T16:26:17+00:00","event":"support_mode_check","telegram_user_id":1302107624,"telegram_message_id":658982,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T16:26:17+00:00","event":"ai_skipped","telegram_user_id":1302107624,"telegram_message_id":658982,"reason":"support_mode_human"}
{"timestamp":"2026-09-02T16:26:17+00:00","event":"support_mode_check","telegram_user_id":1302107624,"telegram_message_id":658983,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T16:26:17+00:00","event":"ai_skipped","telegram_user_id":1302107624,"telegram_message_id":658983,"reason":"support_mode_human"}
{"timestamp":"2026-09-02T16:27:17+00:00","event":"support_mode_check","telegram_user_id":1302107624,"telegram_message_id":658986,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T16:27:17+00:00","event":"ai_skipped","telegram_user_id":1302107624,"telegram_message_id":658986,"reason":"support_mode_human"}
{"timestamp":"2026-09-02T16:29:04+00:00","event":"support_mode_check","telegram_user_id":1302107624,"telegram_message_id":658989,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T16:29:04+00:00","event":"ai_skipped","telegram_user_id":1302107624,"telegram_message_id":658989,"reason":"support_mode_human"}
{"timestamp":"2026-09-02T16:33:23+00:00","event":"support_mode_check","telegram_user_id":681268105,"telegram_message_id":658999,"support_mode":"AI"}
{"timestamp":"2026-09-02T16:33:23+00:00","event":"pipeline_check","telegram_user_id":681268105,"telegram_message_id":658999,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-02T16:33:23+00:00","event":"ai_request","telegram_user_id":681268105,"telegram_message_id":658999,"message":"А для подготовки к внутреннему теоретическому экзамену подойдет тренажер экзамена в ГИБДД?"}
{"timestamp":"2026-09-02T16:33:27+00:00","event":"ai_response","telegram_user_id":681268105,"telegram_message_id":658999,"duration_ms":4214,"action":"ANSWER","answer":"Да, подойдет. Для подготовки к внутреннему теоретическому экзамену можно использовать тренажёр экзамена в ГИБДД. Сам внутренний экзамен проходит дистанционно в приложении или веб-версии: 80 вопросов, 1 час, не более 2 ошибок."}
{"timestamp":"2026-09-02T16:33:28+00:00","event":"telegram_ai_answer_sent","telegram_user_id":681268105,"telegram_message_id":658999,"answer":"Да, подойдет. Для подготовки к внутреннему теоретическому экзамену можно использовать тренажёр экзамена в ГИБДД. Сам внутренний экзамен проходит дистанционно в приложении или веб-версии: 80 вопросов, 1 час, не более 2 ошибок."}
{"timestamp":"2026-09-02T16:33:28+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":681268105,"telegram_message_id":658999}
{"timestamp":"2026-09-02T16:37:09+00:00","event":"support_mode_check","telegram_user_id":797749128,"telegram_message_id":659004,"support_mode":"AI"}
{"timestamp":"2026-09-02T16:37:09+00:00","event":"pipeline_missing_in_db","telegram_user_id":797749128,"telegram_message_id":659004,"amo_lead_id":null}
{"timestamp":"2026-09-02T16:37:09+00:00","event":"legacy_leadid_check","telegram_user_id":797749128,"telegram_message_id":659004,"legacy_leadid":"41908389"}
{"timestamp":"2026-09-02T16:37:11+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":797749128,"telegram_message_id":659004,"contact_id":41908389,"linked_leads_count":2}
{"timestamp":"2026-09-02T16:37:11+00:00","event":"contact_lead_checked","telegram_user_id":797749128,"telegram_message_id":659004,"contact_id":41908389,"amo_lead_id":41750849,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-02T16:37:12+00:00","event":"contact_lead_checked","telegram_user_id":797749128,"telegram_message_id":659004,"contact_id":41908389,"amo_lead_id":41754557,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-02T16:37:12+00:00","event":"contact_ai_lead_found","telegram_user_id":797749128,"telegram_message_id":659004,"contact_id":41908389,"amo_lead_id":41754557,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-02T16:37:12+00:00","event":"pipeline_check","telegram_user_id":797749128,"telegram_message_id":659004,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-02T16:37:12+00:00","event":"ai_request","telegram_user_id":797749128,"telegram_message_id":659004,"message":"Добрый вечер!\nА если потребуется пересдача, это будет платно?"}
{"timestamp":"2026-09-02T16:37:17+00:00","event":"ai_response","telegram_user_id":797749128,"telegram_message_id":659004,"duration_ms":5052,"action":"ANSWER","answer":"Если речь о внутренней практической пересдаче: обычно она бесплатная и количество попыток не ограничено. Платной пересдача становится при опоздании более чем на 5 минут или неявке. При отмене записи — предупредите минимум за 24 часа."}
{"timestamp":"2026-09-02T16:37:17+00:00","event":"telegram_ai_answer_sent","telegram_user_id":797749128,"telegram_message_id":659004,"answer":"Если речь о внутренней практической пересдаче: обычно она бесплатная и количество попыток не ограничено. Платной пересдача становится при опоздании более чем на 5 минут или неявке. При отмене записи — предупредите минимум за 24 часа."}
{"timestamp":"2026-09-02T16:37:18+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":797749128,"telegram_message_id":659004}
{"timestamp":"2026-09-02T16:38:37+00:00","event":"support_mode_check","telegram_user_id":1302107624,"telegram_message_id":659010,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T16:38:37+00:00","event":"ai_skipped","telegram_user_id":1302107624,"telegram_message_id":659010,"reason":"support_mode_human"}
{"timestamp":"2026-09-02T16:39:13+00:00","event":"support_mode_check","telegram_user_id":1578691557,"telegram_message_id":659013,"support_mode":"AI"}
{"timestamp":"2026-09-02T16:39:13+00:00","event":"pipeline_missing_in_db","telegram_user_id":1578691557,"telegram_message_id":659013,"amo_lead_id":null}
{"timestamp":"2026-09-02T16:39:13+00:00","event":"legacy_leadid_check","telegram_user_id":1578691557,"telegram_message_id":659013,"legacy_leadid":"38987909"}
{"timestamp":"2026-09-02T16:39:14+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1578691557,"telegram_message_id":659013,"contact_id":38987909,"linked_leads_count":2}
{"timestamp":"2026-09-02T16:39:15+00:00","event":"contact_lead_checked","telegram_user_id":1578691557,"telegram_message_id":659013,"contact_id":38987909,"amo_lead_id":40871313,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-02T16:39:15+00:00","event":"contact_lead_checked","telegram_user_id":1578691557,"telegram_message_id":659013,"contact_id":38987909,"amo_lead_id":42345319,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-02T16:39:15+00:00","event":"contact_ai_lead_found","telegram_user_id":1578691557,"telegram_message_id":659013,"contact_id":38987909,"amo_lead_id":42345319,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-02T16:39:15+00:00","event":"pipeline_check","telegram_user_id":1578691557,"telegram_message_id":659013,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-02T16:39:15+00:00","event":"ai_request","telegram_user_id":1578691557,"telegram_message_id":659013,"message":"Здравствуйте"}
{"timestamp":"2026-09-02T16:39:17+00:00","event":"ai_response","telegram_user_id":1578691557,"telegram_message_id":659013,"duration_ms":2033,"action":"ANSWER","answer":"Здравствуйте! Чем могу помочь?"}
{"timestamp":"2026-09-02T16:39:18+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1578691557,"telegram_message_id":659013,"answer":"Здравствуйте! Чем могу помочь?"}
{"timestamp":"2026-09-02T16:39:18+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1578691557,"telegram_message_id":659013}
{"timestamp":"2026-09-02T16:39:32+00:00","event":"support_mode_check","telegram_user_id":1578691557,"telegram_message_id":659020,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T16:39:32+00:00","event":"ai_skipped","telegram_user_id":1578691557,"telegram_message_id":659020,"reason":"support_mode_human"}
{"timestamp":"2026-09-02T16:39:35+00:00","event":"support_mode_check","telegram_user_id":2108271764,"telegram_message_id":659022,"support_mode":"AI"}
{"timestamp":"2026-09-02T16:39:35+00:00","event":"pipeline_missing_in_db","telegram_user_id":2108271764,"telegram_message_id":659022,"amo_lead_id":null}
{"timestamp":"2026-09-02T16:39:35+00:00","event":"legacy_leadid_check","telegram_user_id":2108271764,"telegram_message_id":659022,"legacy_leadid":"12191"}
{"timestamp":"2026-09-02T16:39:38+00:00","event":"legacy_contact_fetch_error","telegram_user_id":2108271764,"telegram_message_id":659022,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-02T16:39:38+00:00","event":"pipeline_check","telegram_user_id":2108271764,"telegram_message_id":659022,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-02T16:39:38+00:00","event":"ai_skipped","telegram_user_id":2108271764,"telegram_message_id":659022,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-02T16:39:49+00:00","event":"support_mode_check","telegram_user_id":1302107624,"telegram_message_id":659024,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T16:39:49+00:00","event":"ai_skipped","telegram_user_id":1302107624,"telegram_message_id":659024,"reason":"support_mode_human"}
{"timestamp":"2026-09-02T16:45:26+00:00","event":"support_mode_check","telegram_user_id":1302107624,"telegram_message_id":659049,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T16:45:26+00:00","event":"ai_skipped","telegram_user_id":1302107624,"telegram_message_id":659049,"reason":"support_mode_human"}
{"timestamp":"2026-09-02T16:51:27+00:00","event":"support_mode_check","telegram_user_id":1242696248,"telegram_message_id":659062,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T16:51:27+00:00","event":"ai_skipped","telegram_user_id":1242696248,"telegram_message_id":659062,"reason":"support_mode_human"}
{"timestamp":"2026-09-02T16:54:20+00:00","event":"support_mode_check","telegram_user_id":936443626,"telegram_message_id":659067,"support_mode":"AI"}
{"timestamp":"2026-09-02T16:54:20+00:00","event":"pipeline_missing_in_db","telegram_user_id":936443626,"telegram_message_id":659067,"amo_lead_id":null}
{"timestamp":"2026-09-02T16:54:20+00:00","event":"legacy_leadid_check","telegram_user_id":936443626,"telegram_message_id":659067,"legacy_leadid":"41547169"}
{"timestamp":"2026-09-02T16:54:22+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":936443626,"telegram_message_id":659067,"contact_id":41547169,"linked_leads_count":2}
{"timestamp":"2026-09-02T16:54:23+00:00","event":"contact_lead_checked","telegram_user_id":936443626,"telegram_message_id":659067,"contact_id":41547169,"amo_lead_id":41291885,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-02T16:54:23+00:00","event":"contact_lead_checked","telegram_user_id":936443626,"telegram_message_id":659067,"contact_id":41547169,"amo_lead_id":41322707,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-02T16:54:23+00:00","event":"contact_ai_lead_found","telegram_user_id":936443626,"telegram_message_id":659067,"contact_id":41547169,"amo_lead_id":41322707,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-02T16:54:23+00:00","event":"pipeline_check","telegram_user_id":936443626,"telegram_message_id":659067,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-02T16:54:23+00:00","event":"ai_request","telegram_user_id":936443626,"telegram_message_id":659067,"message":"Добрый день, я прошла внутренний экзамен, что делать дальше?"}
{"timestamp":"2026-09-02T16:54:35+00:00","event":"ai_response","telegram_user_id":936443626,"telegram_message_id":659067,"duration_ms":11990,"action":"ANSWER","answer":"Вы сдали оба внутренних экзамена — теорию и практику — или только один?"}
{"timestamp":"2026-09-02T16:54:35+00:00","event":"telegram_ai_answer_sent","telegram_user_id":936443626,"telegram_message_id":659067,"answer":"Вы сдали оба внутренних экзамена — теорию и практику — или только один?"}
{"timestamp":"2026-09-02T16:54:36+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":936443626,"telegram_message_id":659067}
{"timestamp":"2026-09-02T17:00:24+00:00","event":"support_mode_check","telegram_user_id":8185302634,"telegram_message_id":659076,"support_mode":"HUMAN"}
{"timestamp":"2026-09-02T17:00:24+00:00","event":"ai_skipped","telegram_user_id":8185302634,"telegram_message_id":659076,"reason":"support_mode_human"}
{"timestamp":"2026-09-02T17:00:34+00:00","event":"support_mode_check","telegram_user_id":5822786123,"telegram_message_id":659077,"support_mode":"AI"}
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{"timestamp":"2026-09-02T18:33:52+00:00","event":"ai_request","telegram_user_id":950357192,"telegram_message_id":659124,"message":"Здравствуйте! Наш с вами договор действует до 03.09 включительно?"}
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{"timestamp":"2026-09-02T18:47:09+00:00","event":"ai_request","telegram_user_id":431586716,"telegram_message_id":659127,"message":"Добрый день, можно ли продлить договор ещё?"}
{"timestamp":"2026-09-02T18:47:18+00:00","event":"ai_response","telegram_user_id":431586716,"telegram_message_id":659127,"duration_ms":9248,"action":"ANSWER","answer":"Да, договор можно продлить ещё на 6 месяцев: за 10 000 ₽ до окончания действующего договора или за 15 000 ₽ после его окончания. Ограничений по давности после окончания договора нет."}
{"timestamp":"2026-09-02T18:47:18+00:00","event":"telegram_ai_answer_sent","telegram_user_id":431586716,"telegram_message_id":659127,"answer":"Да, договор можно продлить ещё на 6 месяцев: за 10 000 ₽ до окончания действующего договора или за 15 000 ₽ после его окончания. Ограничений по давности после окончания договора нет."}
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{"timestamp":"2026-09-02T18:59:58+00:00","event":"ai_request","telegram_user_id":472732668,"telegram_message_id":659132,"message":"Добрый день!\nСкажите пожалуйста, что у меня осталось для сдачи?"}
{"timestamp":"2026-09-02T19:00:08+00:00","event":"ai_response","telegram_user_id":472732668,"telegram_message_id":659132,"duration_ms":9430,"action":"ANSWER","answer":"Если вы завершили 100% штатной практики, следующий этап — внутренний практический экзамен. 100% практики не означает, что внутренний экзамен уже сдан."}
{"timestamp":"2026-09-02T19:00:09+00:00","event":"telegram_ai_answer_sent","telegram_user_id":472732668,"telegram_message_id":659132,"answer":"Если вы завершили 100% штатной практики, следующий этап — внутренний практический экзамен. 100% практики не означает, что внутренний экзамен уже сдан."}
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{"timestamp":"2026-09-03T05:38:19+00:00","event":"contact_ai_lead_found","telegram_user_id":1143082336,"telegram_message_id":659229,"contact_id":42100407,"amo_lead_id":42034459,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
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{"timestamp":"2026-09-03T05:38:19+00:00","event":"ai_request","telegram_user_id":1143082336,"telegram_message_id":659229,"message":"Здравствуйте"}
{"timestamp":"2026-09-03T05:38:37+00:00","event":"support_mode_check","telegram_user_id":1143082336,"telegram_message_id":659231,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T05:38:37+00:00","event":"ai_skipped","telegram_user_id":1143082336,"telegram_message_id":659231,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T05:38:37+00:00","event":"support_mode_check","telegram_user_id":1143082336,"telegram_message_id":659232,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T05:38:37+00:00","event":"ai_skipped","telegram_user_id":1143082336,"telegram_message_id":659232,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T05:38:39+00:00","event":"ai_response","telegram_user_id":1143082336,"telegram_message_id":659229,"duration_ms":20665,"action":"ANSWER","answer":"Здравствуйте! Чем можем помочь?"}
{"timestamp":"2026-09-03T05:38:40+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1143082336,"telegram_message_id":659229,"answer":"Здравствуйте! Чем можем помочь?"}
{"timestamp":"2026-09-03T05:38:40+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1143082336,"telegram_message_id":659229}
{"timestamp":"2026-09-03T05:41:57+00:00","event":"support_mode_check","telegram_user_id":6916925730,"telegram_message_id":659234,"support_mode":"AI"}
{"timestamp":"2026-09-03T05:41:57+00:00","event":"pipeline_check","telegram_user_id":6916925730,"telegram_message_id":659234,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T05:41:57+00:00","event":"ai_request","telegram_user_id":6916925730,"telegram_message_id":659234,"message":"Добрый день!"}
{"timestamp":"2026-09-03T05:42:42+00:00","event":"ai_response","telegram_user_id":6916925730,"telegram_message_id":659234,"duration_ms":44290,"action":"ANSWER","answer":"Добрый день! Чем могу помочь?"}
{"timestamp":"2026-09-03T05:42:42+00:00","event":"telegram_ai_answer_sent","telegram_user_id":6916925730,"telegram_message_id":659234,"answer":"Добрый день! Чем могу помочь?"}
{"timestamp":"2026-09-03T05:42:42+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":6916925730,"telegram_message_id":659234}
{"timestamp":"2026-09-03T05:42:55+00:00","event":"support_mode_check","telegram_user_id":6916925730,"telegram_message_id":659237,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T05:42:55+00:00","event":"ai_skipped","telegram_user_id":6916925730,"telegram_message_id":659237,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T06:17:08+00:00","event":"support_mode_check","telegram_user_id":801195570,"telegram_message_id":659238,"support_mode":"AI"}
{"timestamp":"2026-09-03T06:17:08+00:00","event":"pipeline_missing_in_db","telegram_user_id":801195570,"telegram_message_id":659238,"amo_lead_id":null}
{"timestamp":"2026-09-03T06:17:08+00:00","event":"legacy_leadid_check","telegram_user_id":801195570,"telegram_message_id":659238,"legacy_leadid":"12191"}
{"timestamp":"2026-09-03T06:17:10+00:00","event":"legacy_contact_fetch_error","telegram_user_id":801195570,"telegram_message_id":659238,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-03T06:17:10+00:00","event":"pipeline_check","telegram_user_id":801195570,"telegram_message_id":659238,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T06:17:10+00:00","event":"ai_skipped","telegram_user_id":801195570,"telegram_message_id":659238,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T06:17:27+00:00","event":"support_mode_check","telegram_user_id":801195570,"telegram_message_id":659240,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T06:17:27+00:00","event":"ai_skipped","telegram_user_id":801195570,"telegram_message_id":659240,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T06:20:32+00:00","event":"support_mode_check","telegram_user_id":7413775179,"telegram_message_id":659241,"support_mode":"AI"}
{"timestamp":"2026-09-03T06:20:32+00:00","event":"pipeline_missing_in_db","telegram_user_id":7413775179,"telegram_message_id":659241,"amo_lead_id":null}
{"timestamp":"2026-09-03T06:20:32+00:00","event":"legacy_leadid_check","telegram_user_id":7413775179,"telegram_message_id":659241,"legacy_leadid":"40704657"}
{"timestamp":"2026-09-03T06:20:33+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":7413775179,"telegram_message_id":659241,"amo_lead_id":40704657,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-03T06:20:33+00:00","event":"pipeline_check","telegram_user_id":7413775179,"telegram_message_id":659241,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T06:20:33+00:00","event":"ai_request","telegram_user_id":7413775179,"telegram_message_id":659241,"message":"Мне написали что нужно куда то приехать и закрыть заявление, какое заявление? И где закрыть ? И что это такое"}
{"timestamp":"2026-09-03T06:20:58+00:00","event":"ai_response","telegram_user_id":7413775179,"telegram_message_id":659241,"duration_ms":24794,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-03T06:20:58+00:00","event":"handoff_requested","telegram_user_id":7413775179,"telegram_message_id":659241,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-03T06:20:58+00:00","event":"handoff_mode_changed","telegram_user_id":7413775179,"telegram_message_id":659241,"first_handoff":false}
{"timestamp":"2026-09-03T06:20:58+00:00","event":"handoff_telegram_message_sent","telegram_user_id":7413775179,"telegram_message_id":659241}
{"timestamp":"2026-09-03T06:20:59+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":7413775179,"telegram_message_id":659241}
{"timestamp":"2026-09-03T06:23:04+00:00","event":"support_mode_check","telegram_user_id":498788514,"telegram_message_id":659244,"support_mode":"AI"}
{"timestamp":"2026-09-03T06:23:04+00:00","event":"pipeline_missing_in_db","telegram_user_id":498788514,"telegram_message_id":659244,"amo_lead_id":null}
{"timestamp":"2026-09-03T06:23:04+00:00","event":"legacy_leadid_check","telegram_user_id":498788514,"telegram_message_id":659244,"legacy_leadid":"39037412"}
{"timestamp":"2026-09-03T06:23:06+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":498788514,"telegram_message_id":659244,"amo_lead_id":39037412,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-03T06:23:06+00:00","event":"pipeline_check","telegram_user_id":498788514,"telegram_message_id":659244,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T06:23:06+00:00","event":"ai_request","telegram_user_id":498788514,"telegram_message_id":659244,"message":"здравствуйте, вопрос такой. Что то немного затянулось все и договор давно просрочен, с июня. Тем более я уже его продлевал и обучение длится с мая 2025"}
{"timestamp":"2026-09-03T06:23:16+00:00","event":"ai_response","telegram_user_id":498788514,"telegram_message_id":659244,"duration_ms":10596,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-03T06:23:16+00:00","event":"handoff_requested","telegram_user_id":498788514,"telegram_message_id":659244,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-03T06:23:16+00:00","event":"handoff_mode_changed","telegram_user_id":498788514,"telegram_message_id":659244,"first_handoff":false}
{"timestamp":"2026-09-03T06:23:17+00:00","event":"handoff_telegram_message_sent","telegram_user_id":498788514,"telegram_message_id":659244}
{"timestamp":"2026-09-03T06:23:18+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":498788514,"telegram_message_id":659244}
{"timestamp":"2026-09-03T06:23:18+00:00","event":"support_mode_check","telegram_user_id":498788514,"telegram_message_id":659246,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T06:23:18+00:00","event":"ai_skipped","telegram_user_id":498788514,"telegram_message_id":659246,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T06:24:03+00:00","event":"support_mode_check","telegram_user_id":498788514,"telegram_message_id":659248,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T06:24:03+00:00","event":"ai_skipped","telegram_user_id":498788514,"telegram_message_id":659248,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T06:55:16+00:00","event":"support_mode_check","telegram_user_id":1030379864,"telegram_message_id":659253,"support_mode":"AI"}
{"timestamp":"2026-09-03T06:55:16+00:00","event":"pipeline_missing_in_db","telegram_user_id":1030379864,"telegram_message_id":659253,"amo_lead_id":null}
{"timestamp":"2026-09-03T06:55:16+00:00","event":"legacy_leadid_check","telegram_user_id":1030379864,"telegram_message_id":659253,"legacy_leadid":"12191"}
{"timestamp":"2026-09-03T06:55:18+00:00","event":"legacy_contact_fetch_error","telegram_user_id":1030379864,"telegram_message_id":659253,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-03T06:55:18+00:00","event":"pipeline_check","telegram_user_id":1030379864,"telegram_message_id":659253,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T06:55:18+00:00","event":"ai_skipped","telegram_user_id":1030379864,"telegram_message_id":659253,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T06:55:25+00:00","event":"support_mode_check","telegram_user_id":1030379864,"telegram_message_id":659255,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T06:55:25+00:00","event":"ai_skipped","telegram_user_id":1030379864,"telegram_message_id":659255,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T06:59:25+00:00","event":"support_mode_check","telegram_user_id":5512891459,"telegram_message_id":659260,"support_mode":"AI"}
{"timestamp":"2026-09-03T06:59:25+00:00","event":"pipeline_missing_in_db","telegram_user_id":5512891459,"telegram_message_id":659260,"amo_lead_id":null}
{"timestamp":"2026-09-03T06:59:25+00:00","event":"legacy_leadid_check","telegram_user_id":5512891459,"telegram_message_id":659260,"legacy_leadid":"42625411"}
{"timestamp":"2026-09-03T06:59:27+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":5512891459,"telegram_message_id":659260,"contact_id":42625411,"linked_leads_count":1}
{"timestamp":"2026-09-03T06:59:27+00:00","event":"contact_lead_checked","telegram_user_id":5512891459,"telegram_message_id":659260,"contact_id":42625411,"amo_lead_id":42571305,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-03T06:59:27+00:00","event":"pipeline_check","telegram_user_id":5512891459,"telegram_message_id":659260,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T06:59:27+00:00","event":"ai_skipped","telegram_user_id":5512891459,"telegram_message_id":659260,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T07:03:08+00:00","event":"support_mode_check","telegram_user_id":748681039,"telegram_message_id":659272,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T07:03:08+00:00","event":"ai_skipped","telegram_user_id":748681039,"telegram_message_id":659272,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T07:14:31+00:00","event":"support_mode_check","telegram_user_id":891165568,"telegram_message_id":659291,"support_mode":"AI"}
{"timestamp":"2026-09-03T07:14:31+00:00","event":"pipeline_missing_in_db","telegram_user_id":891165568,"telegram_message_id":659291,"amo_lead_id":null}
{"timestamp":"2026-09-03T07:14:31+00:00","event":"legacy_leadid_check","telegram_user_id":891165568,"telegram_message_id":659291,"legacy_leadid":"38996691"}
{"timestamp":"2026-09-03T07:14:33+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":891165568,"telegram_message_id":659291,"contact_id":38996691,"linked_leads_count":2}
{"timestamp":"2026-09-03T07:14:34+00:00","event":"contact_lead_checked","telegram_user_id":891165568,"telegram_message_id":659291,"contact_id":38996691,"amo_lead_id":38365843,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-03T07:14:34+00:00","event":"contact_lead_checked","telegram_user_id":891165568,"telegram_message_id":659291,"contact_id":38996691,"amo_lead_id":38366249,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-03T07:14:34+00:00","event":"contact_ai_lead_found","telegram_user_id":891165568,"telegram_message_id":659291,"contact_id":38996691,"amo_lead_id":38366249,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-03T07:14:34+00:00","event":"pipeline_check","telegram_user_id":891165568,"telegram_message_id":659291,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T07:14:34+00:00","event":"ai_request","telegram_user_id":891165568,"telegram_message_id":659291,"message":"Или нужно вам на электронную почту именно отправить?"}
{"timestamp":"2026-09-03T07:14:41+00:00","event":"ai_response","telegram_user_id":891165568,"telegram_message_id":659291,"duration_ms":6817,"action":"ANSWER","answer":"Если речь об уведомлении о невозможности принять оплаченные услуги, его нужно направить в письменном виде на электронную почту, указанную в оферте."}
{"timestamp":"2026-09-03T07:14:43+00:00","event":"telegram_ai_answer_sent","telegram_user_id":891165568,"telegram_message_id":659291,"answer":"Если речь об уведомлении о невозможности принять оплаченные услуги, его нужно направить в письменном виде на электронную почту, указанную в оферте."}
{"timestamp":"2026-09-03T07:14:43+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":891165568,"telegram_message_id":659291}
{"timestamp":"2026-09-03T07:15:55+00:00","event":"support_mode_check","telegram_user_id":891165568,"telegram_message_id":659293,"support_mode":"AI"}
{"timestamp":"2026-09-03T07:15:55+00:00","event":"pipeline_check","telegram_user_id":891165568,"telegram_message_id":659293,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T07:15:55+00:00","event":"ai_request","telegram_user_id":891165568,"telegram_message_id":659293,"message":"Речь идет о подтверждении прохождения обучения для гибдд"}
{"timestamp":"2026-09-03T07:15:59+00:00","event":"ai_response","telegram_user_id":891165568,"telegram_message_id":659293,"duration_ms":3697,"action":"ANSWER","answer":"Для подтверждения обучения в ГИБДД нужно «Свидетельство о профессии водителя». Оно выдаётся после полного освоения программы и успешной сдачи внутренних теоретического и практического экзаменов."}
{"timestamp":"2026-09-03T07:15:59+00:00","event":"telegram_ai_answer_sent","telegram_user_id":891165568,"telegram_message_id":659293,"answer":"Для подтверждения обучения в ГИБДД нужно «Свидетельство о профессии водителя». Оно выдаётся после полного освоения программы и успешной сдачи внутренних теоретического и практического экзаменов."}
{"timestamp":"2026-09-03T07:15:59+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":891165568,"telegram_message_id":659293}
{"timestamp":"2026-09-03T07:16:12+00:00","event":"support_mode_check","telegram_user_id":702929656,"telegram_message_id":659297,"support_mode":"AI"}
{"timestamp":"2026-09-03T07:16:12+00:00","event":"pipeline_missing_in_db","telegram_user_id":702929656,"telegram_message_id":659297,"amo_lead_id":null}
{"timestamp":"2026-09-03T07:16:12+00:00","event":"legacy_leadid_check","telegram_user_id":702929656,"telegram_message_id":659297,"legacy_leadid":"42704339"}
{"timestamp":"2026-09-03T07:16:15+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":702929656,"telegram_message_id":659297,"contact_id":42704339,"linked_leads_count":2}
{"timestamp":"2026-09-03T07:16:16+00:00","event":"contact_lead_checked","telegram_user_id":702929656,"telegram_message_id":659297,"contact_id":42704339,"amo_lead_id":42674031,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-03T07:16:17+00:00","event":"contact_lead_checked","telegram_user_id":702929656,"telegram_message_id":659297,"contact_id":42704339,"amo_lead_id":42681321,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-03T07:16:17+00:00","event":"contact_ai_lead_found","telegram_user_id":702929656,"telegram_message_id":659297,"contact_id":42704339,"amo_lead_id":42681321,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-03T07:16:17+00:00","event":"pipeline_check","telegram_user_id":702929656,"telegram_message_id":659297,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T07:16:17+00:00","event":"ai_request","telegram_user_id":702929656,"telegram_message_id":659297,"message":"Здравствуйте! хотела узнать, в какое время можно привезти справку?"}
{"timestamp":"2026-09-03T07:16:32+00:00","event":"support_mode_check","telegram_user_id":891165568,"telegram_message_id":659298,"support_mode":"AI"}
{"timestamp":"2026-09-03T07:16:32+00:00","event":"pipeline_check","telegram_user_id":891165568,"telegram_message_id":659298,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T07:16:32+00:00","event":"ai_request","telegram_user_id":891165568,"telegram_message_id":659298,"message":"Позовите оператора пожалуйста"}
{"timestamp":"2026-09-03T07:16:34+00:00","event":"ai_response","telegram_user_id":702929656,"telegram_message_id":659297,"duration_ms":16833,"action":"ANSWER","answer":"Здравствуйте! Привезти справку можно со вторника по субботу с 11:00 до 19:45. Воскресенье и понедельник — выходные."}
{"timestamp":"2026-09-03T07:16:35+00:00","event":"telegram_ai_answer_sent","telegram_user_id":702929656,"telegram_message_id":659297,"answer":"Здравствуйте! Привезти справку можно со вторника по субботу с 11:00 до 19:45. Воскресенье и понедельник — выходные."}
{"timestamp":"2026-09-03T07:16:35+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":702929656,"telegram_message_id":659297}
{"timestamp":"2026-09-03T07:16:41+00:00","event":"ai_response","telegram_user_id":891165568,"telegram_message_id":659298,"duration_ms":8595,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-03T07:16:41+00:00","event":"handoff_requested","telegram_user_id":891165568,"telegram_message_id":659298,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-03T07:16:41+00:00","event":"handoff_mode_changed","telegram_user_id":891165568,"telegram_message_id":659298,"first_handoff":true}
{"timestamp":"2026-09-03T07:16:41+00:00","event":"sensei_prepare","telegram_user_id":891165568,"telegram_message_id":659298,"amo_lead_id":"38366249"}
{"timestamp":"2026-09-03T07:16:41+00:00","event":"sensei_started","telegram_user_id":891165568,"telegram_message_id":659298,"amo_lead_id":"38366249","result":true}
{"timestamp":"2026-09-03T07:16:41+00:00","event":"handoff_telegram_message_sent","telegram_user_id":891165568,"telegram_message_id":659298}
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{"timestamp":"2026-09-03T07:42:23+00:00","event":"telegram_ai_answer_sent","telegram_user_id":407404387,"telegram_message_id":659364,"answer":"Пожалуйста! 💓"}
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{"timestamp":"2026-09-03T08:42:24+00:00","event":"contact_lead_checked","telegram_user_id":1089598538,"telegram_message_id":659499,"contact_id":41807729,"amo_lead_id":41502389,"amo_pipeline_id":4311799}
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{"timestamp":"2026-09-03T08:42:25+00:00","event":"pipeline_check","telegram_user_id":1089598538,"telegram_message_id":659499,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T08:42:25+00:00","event":"ai_request","telegram_user_id":1089598538,"telegram_message_id":659499,"message":"Здравствуйте! Подскажите пожалуйста готовы ли мои документы? И хотела еще уточнить, успею ли я сдать экзамены в гаи, у меня договор заканчивается 12 сентября, или же его надо будет продлевать?"}
{"timestamp":"2026-09-03T08:44:25+00:00","event":"ai_error","telegram_user_id":1089598538,"telegram_message_id":659499,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-03T08:44:25+00:00","event":"ai_error_handoff_sent","telegram_user_id":1089598538,"telegram_message_id":659499}
{"timestamp":"2026-09-03T08:47:09+00:00","event":"support_mode_check","telegram_user_id":891861681,"telegram_message_id":659505,"support_mode":"AI"}
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{"timestamp":"2026-09-03T08:47:13+00:00","event":"contact_lead_checked","telegram_user_id":891861681,"telegram_message_id":659505,"contact_id":38949249,"amo_lead_id":37616973,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-03T08:47:13+00:00","event":"contact_ai_lead_found","telegram_user_id":891861681,"telegram_message_id":659505,"contact_id":38949249,"amo_lead_id":37616973,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-03T08:47:13+00:00","event":"pipeline_check","telegram_user_id":891861681,"telegram_message_id":659505,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T08:47:13+00:00","event":"ai_request","telegram_user_id":891861681,"telegram_message_id":659505,"message":"Добрый день, ссылка с локациями не работает, но в анкете, я написала, какое метро мне удобнее \nЗавтра могут назначить мне инструктора? Это отслеживать в приложении?"}
{"timestamp":"2026-09-03T08:47:22+00:00","event":"ai_response","telegram_user_id":891861681,"telegram_message_id":659505,"duration_ms":9425,"action":"ANSWER","answer":"Добрый день! Назначение инструкторов проходит по вторникам и пятницам — при выполненных условиях допуска к практике и выбранных локациях. Если станции метро указаны в анкете, дополнительно продублируйте их в чате, раз ссылка не открывается.\n\nПосле назначения информация об инструкторе появится в приложении, в разделе о вождении. Проверить, выполнены ли у вас все условия допуска, можно только по CRM."}
{"timestamp":"2026-09-03T08:47:22+00:00","event":"telegram_ai_answer_sent","telegram_user_id":891861681,"telegram_message_id":659505,"answer":"Добрый день! Назначение инструкторов проходит по вторникам и пятницам — при выполненных условиях допуска к практике и выбранных локациях. Если станции метро указаны в анкете, дополнительно продублируйте их в чате, раз ссылка не открывается.\n\nПосле назначения информация об инструкторе появится в приложении, в разделе о вождении. Проверить, выполнены ли у вас все условия допуска, можно только по CRM."}
{"timestamp":"2026-09-03T08:47:23+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":891861681,"telegram_message_id":659505}
{"timestamp":"2026-09-03T08:47:49+00:00","event":"support_mode_check","telegram_user_id":891861681,"telegram_message_id":659508,"support_mode":"AI"}
{"timestamp":"2026-09-03T08:47:49+00:00","event":"pipeline_check","telegram_user_id":891861681,"telegram_message_id":659508,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T08:47:49+00:00","event":"ai_request","telegram_user_id":891861681,"telegram_message_id":659508,"message":"Метро алексеевская"}
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{"timestamp":"2026-09-03T08:52:32+00:00","event":"ai_request","telegram_user_id":862541018,"telegram_message_id":659516,"message":"Здравствуйте"}
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{"timestamp":"2026-09-03T08:52:36+00:00","event":"telegram_ai_answer_sent","telegram_user_id":862541018,"telegram_message_id":659516,"answer":"Здравствуйте! Чем могу помочь?"}
{"timestamp":"2026-09-03T08:52:36+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":862541018,"telegram_message_id":659516}
{"timestamp":"2026-09-03T08:52:49+00:00","event":"support_mode_check","telegram_user_id":862541018,"telegram_message_id":659518,"support_mode":"AI"}
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{"timestamp":"2026-09-03T08:52:49+00:00","event":"ai_request","telegram_user_id":862541018,"telegram_message_id":659518,"message":"Хочу сменить инструктора"}
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{"timestamp":"2026-09-03T08:53:21+00:00","event":"ai_skipped","telegram_user_id":891861681,"telegram_message_id":659522,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T08:54:46+00:00","event":"support_mode_check","telegram_user_id":279616076,"telegram_message_id":659525,"support_mode":"AI"}
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{"timestamp":"2026-09-03T08:54:48+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":279616076,"telegram_message_id":659525,"amo_lead_id":40226551,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-03T08:54:48+00:00","event":"pipeline_check","telegram_user_id":279616076,"telegram_message_id":659525,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T08:54:48+00:00","event":"ai_request","telegram_user_id":279616076,"telegram_message_id":659525,"message":"Добрый день. Есть ли информация, в какие числа у меня будет экзамен в ГАИ?"}
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{"timestamp":"2026-09-03T08:54:52+00:00","event":"handoff_telegram_message_sent","telegram_user_id":279616076,"telegram_message_id":659525}
{"timestamp":"2026-09-03T08:54:53+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":279616076,"telegram_message_id":659525}
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{"timestamp":"2026-09-03T08:59:18+00:00","event":"contact_lead_checked","telegram_user_id":775809651,"telegram_message_id":659535,"contact_id":42455359,"amo_lead_id":42361869,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-03T08:59:19+00:00","event":"contact_lead_checked","telegram_user_id":775809651,"telegram_message_id":659535,"contact_id":42455359,"amo_lead_id":42367153,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-03T08:59:19+00:00","event":"contact_ai_lead_found","telegram_user_id":775809651,"telegram_message_id":659535,"contact_id":42455359,"amo_lead_id":42367153,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-03T08:59:19+00:00","event":"pipeline_check","telegram_user_id":775809651,"telegram_message_id":659535,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T08:59:19+00:00","event":"ai_request","telegram_user_id":775809651,"telegram_message_id":659535,"message":"Добрый день! Хотела бы попросить о замене инструктора. Основной причиной является то, что инструктор имеет много учеников и 1 занятие раз в неделю меня не утраивает, так как практическую учебу я вообще не скоро тогда закончу, а также эффективности от таких занятий не сильно много. Кроме того, по каким то причинам 2 занятия мы ездим исключительно около бордюра вперед и назад, без каких либо выездов в город или маневров, кроме поворотов. \nХотела уточнить какие водители есть с наиболее свободным графиком на станции «Нагатинский затон» и хорошими отзывами от учеников."}
{"timestamp":"2026-09-03T08:59:22+00:00","event":"ai_response","telegram_user_id":775809651,"telegram_message_id":659535,"duration_ms":2929,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-03T08:59:22+00:00","event":"handoff_requested","telegram_user_id":775809651,"telegram_message_id":659535,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-03T08:59:22+00:00","event":"handoff_mode_changed","telegram_user_id":775809651,"telegram_message_id":659535,"first_handoff":true}
{"timestamp":"2026-09-03T08:59:22+00:00","event":"sensei_prepare","telegram_user_id":775809651,"telegram_message_id":659535,"amo_lead_id":"42367153"}
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{"timestamp":"2026-09-03T09:36:22+00:00","event":"ai_skipped","telegram_user_id":1806510138,"telegram_message_id":659653,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T09:36:42+00:00","event":"support_mode_check","telegram_user_id":74591252,"telegram_message_id":659655,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T09:36:42+00:00","event":"ai_skipped","telegram_user_id":74591252,"telegram_message_id":659655,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T09:37:43+00:00","event":"support_mode_check","telegram_user_id":6489148016,"telegram_message_id":659662,"support_mode":"AI"}
{"timestamp":"2026-09-03T09:37:43+00:00","event":"pipeline_check","telegram_user_id":6489148016,"telegram_message_id":659662,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T09:37:43+00:00","event":"ai_skipped","telegram_user_id":6489148016,"telegram_message_id":659662,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T09:38:48+00:00","event":"support_mode_check","telegram_user_id":2015875262,"telegram_message_id":659666,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T09:38:48+00:00","event":"ai_skipped","telegram_user_id":2015875262,"telegram_message_id":659666,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T09:43:09+00:00","event":"support_mode_check","telegram_user_id":421349040,"telegram_message_id":659670,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T09:43:09+00:00","event":"ai_skipped","telegram_user_id":421349040,"telegram_message_id":659670,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T09:43:19+00:00","event":"support_mode_check","telegram_user_id":421349040,"telegram_message_id":659671,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T09:43:19+00:00","event":"ai_skipped","telegram_user_id":421349040,"telegram_message_id":659671,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T09:45:27+00:00","event":"support_mode_check","telegram_user_id":831821486,"telegram_message_id":659681,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T09:45:27+00:00","event":"ai_skipped","telegram_user_id":831821486,"telegram_message_id":659681,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T09:50:31+00:00","event":"support_mode_check","telegram_user_id":838648409,"telegram_message_id":659684,"support_mode":"AI"}
{"timestamp":"2026-09-03T09:50:31+00:00","event":"pipeline_check","telegram_user_id":838648409,"telegram_message_id":659684,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T09:50:31+00:00","event":"ai_skipped","telegram_user_id":838648409,"telegram_message_id":659684,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T09:56:28+00:00","event":"support_mode_check","telegram_user_id":838648409,"telegram_message_id":659689,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T09:56:28+00:00","event":"ai_skipped","telegram_user_id":838648409,"telegram_message_id":659689,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T10:08:53+00:00","event":"support_mode_check","telegram_user_id":410584784,"telegram_message_id":659703,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T10:08:53+00:00","event":"ai_skipped","telegram_user_id":410584784,"telegram_message_id":659703,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T10:19:12+00:00","event":"support_mode_check","telegram_user_id":1784441339,"telegram_message_id":659710,"support_mode":"AI"}
{"timestamp":"2026-09-03T10:19:12+00:00","event":"pipeline_check","telegram_user_id":1784441339,"telegram_message_id":659710,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T10:19:12+00:00","event":"ai_request","telegram_user_id":1784441339,"telegram_message_id":659710,"message":"А в течении какого времени будет проверка?"}
{"timestamp":"2026-09-03T10:19:58+00:00","event":"support_mode_check","telegram_user_id":661339275,"telegram_message_id":659711,"support_mode":"AI"}
{"timestamp":"2026-09-03T10:19:58+00:00","event":"pipeline_missing_in_db","telegram_user_id":661339275,"telegram_message_id":659711,"amo_lead_id":null}
{"timestamp":"2026-09-03T10:19:58+00:00","event":"legacy_leadid_check","telegram_user_id":661339275,"telegram_message_id":659711,"legacy_leadid":"40678551"}
{"timestamp":"2026-09-03T10:20:00+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":661339275,"telegram_message_id":659711,"amo_lead_id":40678551,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-03T10:20:00+00:00","event":"pipeline_check","telegram_user_id":661339275,"telegram_message_id":659711,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T10:20:00+00:00","event":"ai_request","telegram_user_id":661339275,"telegram_message_id":659711,"message":"Нет, я все равно хочу закончить обучение у вас, без разницы когда можно приехать за своммм документами?"}
{"timestamp":"2026-09-03T10:20:48+00:00","event":"ai_response","telegram_user_id":1784441339,"telegram_message_id":659710,"duration_ms":96373,"action":"ANSWER","answer":"Если речь о проверке частной или немосковской медсправки, могут понадобиться дополнительные запросы инспектора, поэтому проверка иногда занимает заметно больше времени. Точный срок заранее гарантировать нельзя."}
{"timestamp":"2026-09-03T10:20:49+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1784441339,"telegram_message_id":659710,"answer":"Если речь о проверке частной или немосковской медсправки, могут понадобиться дополнительные запросы инспектора, поэтому проверка иногда занимает заметно больше времени. Точный срок заранее гарантировать нельзя."}
{"timestamp":"2026-09-03T10:20:49+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1784441339,"telegram_message_id":659710}
{"timestamp":"2026-09-03T10:21:23+00:00","event":"support_mode_check","telegram_user_id":410584784,"telegram_message_id":659713,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T10:21:23+00:00","event":"ai_skipped","telegram_user_id":410584784,"telegram_message_id":659713,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T10:21:50+00:00","event":"support_mode_check","telegram_user_id":607463646,"telegram_message_id":659714,"support_mode":"AI"}
{"timestamp":"2026-09-03T10:21:50+00:00","event":"pipeline_missing_in_db","telegram_user_id":607463646,"telegram_message_id":659714,"amo_lead_id":null}
{"timestamp":"2026-09-03T10:21:50+00:00","event":"legacy_leadid_check","telegram_user_id":607463646,"telegram_message_id":659714,"legacy_leadid":"41815917"}
{"timestamp":"2026-09-03T10:21:52+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":607463646,"telegram_message_id":659714,"contact_id":41815917,"linked_leads_count":2}
{"timestamp":"2026-09-03T10:21:53+00:00","event":"contact_lead_checked","telegram_user_id":607463646,"telegram_message_id":659714,"contact_id":41815917,"amo_lead_id":27637469,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-03T10:21:54+00:00","event":"contact_lead_checked","telegram_user_id":607463646,"telegram_message_id":659714,"contact_id":41815917,"amo_lead_id":41618989,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-03T10:21:54+00:00","event":"contact_ai_lead_found","telegram_user_id":607463646,"telegram_message_id":659714,"contact_id":41815917,"amo_lead_id":41618989,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-03T10:21:54+00:00","event":"pipeline_check","telegram_user_id":607463646,"telegram_message_id":659714,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T10:21:54+00:00","event":"ai_request","telegram_user_id":607463646,"telegram_message_id":659714,"message":"Здравствуйте, если я не успеваю записаться на сдачу в этом году. Как мне получить свои документы чтобы самостоятельно записаться в следующем?"}
{"timestamp":"2026-09-03T10:22:00+00:00","event":"ai_error","telegram_user_id":661339275,"telegram_message_id":659711,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-03T10:22:00+00:00","event":"ai_error_handoff_sent","telegram_user_id":661339275,"telegram_message_id":659711}
{"timestamp":"2026-09-03T10:22:20+00:00","event":"ai_response","telegram_user_id":607463646,"telegram_message_id":659714,"duration_ms":26604,"action":"ANSWER","answer":"Для самостоятельной сдачи нужно заранее согласовать выдачу документов, уточнить офис и приехать за ними в среду или субботу. При получении необходимо подписать документ о выдаче."}
{"timestamp":"2026-09-03T10:22:21+00:00","event":"telegram_ai_answer_sent","telegram_user_id":607463646,"telegram_message_id":659714,"answer":"Для самостоятельной сдачи нужно заранее согласовать выдачу документов, уточнить офис и приехать за ними в среду или субботу. При получении необходимо подписать документ о выдаче."}
{"timestamp":"2026-09-03T10:22:21+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":607463646,"telegram_message_id":659714}
{"timestamp":"2026-09-03T10:25:21+00:00","event":"support_mode_check","telegram_user_id":410584784,"telegram_message_id":659723,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T10:25:21+00:00","event":"ai_skipped","telegram_user_id":410584784,"telegram_message_id":659723,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T10:26:35+00:00","event":"support_mode_check","telegram_user_id":1784441339,"telegram_message_id":659728,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T10:26:35+00:00","event":"ai_skipped","telegram_user_id":1784441339,"telegram_message_id":659728,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T10:28:02+00:00","event":"support_mode_check","telegram_user_id":5701125517,"telegram_message_id":659730,"support_mode":"AI"}
{"timestamp":"2026-09-03T10:28:02+00:00","event":"pipeline_missing_in_db","telegram_user_id":5701125517,"telegram_message_id":659730,"amo_lead_id":null}
{"timestamp":"2026-09-03T10:28:02+00:00","event":"legacy_leadid_check","telegram_user_id":5701125517,"telegram_message_id":659730,"legacy_leadid":"41494361"}
{"timestamp":"2026-09-03T10:28:05+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":5701125517,"telegram_message_id":659730,"contact_id":41494361,"linked_leads_count":2}
{"timestamp":"2026-09-03T10:28:06+00:00","event":"contact_lead_checked","telegram_user_id":5701125517,"telegram_message_id":659730,"contact_id":41494361,"amo_lead_id":41245923,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-03T10:28:07+00:00","event":"contact_lead_checked","telegram_user_id":5701125517,"telegram_message_id":659730,"contact_id":41494361,"amo_lead_id":41479915,"amo_pipeline_id":3768526}
{"timestamp":"2026-09-03T10:28:07+00:00","event":"pipeline_check","telegram_user_id":5701125517,"telegram_message_id":659730,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T10:28:07+00:00","event":"ai_skipped","telegram_user_id":5701125517,"telegram_message_id":659730,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T10:28:39+00:00","event":"support_mode_check","telegram_user_id":410584784,"telegram_message_id":659731,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T10:28:39+00:00","event":"ai_skipped","telegram_user_id":410584784,"telegram_message_id":659731,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T10:31:56+00:00","event":"support_mode_check","telegram_user_id":6709317214,"telegram_message_id":659739,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T10:31:56+00:00","event":"ai_skipped","telegram_user_id":6709317214,"telegram_message_id":659739,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T10:38:46+00:00","event":"support_mode_check","telegram_user_id":801195570,"telegram_message_id":659753,"support_mode":"AI"}
{"timestamp":"2026-09-03T10:38:46+00:00","event":"pipeline_missing_in_db","telegram_user_id":801195570,"telegram_message_id":659753,"amo_lead_id":null}
{"timestamp":"2026-09-03T10:38:46+00:00","event":"legacy_leadid_check","telegram_user_id":801195570,"telegram_message_id":659753,"legacy_leadid":"12191"}
{"timestamp":"2026-09-03T10:38:48+00:00","event":"legacy_contact_fetch_error","telegram_user_id":801195570,"telegram_message_id":659753,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-03T10:38:48+00:00","event":"pipeline_check","telegram_user_id":801195570,"telegram_message_id":659753,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T10:38:48+00:00","event":"ai_skipped","telegram_user_id":801195570,"telegram_message_id":659753,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T10:39:43+00:00","event":"support_mode_check","telegram_user_id":551009221,"telegram_message_id":659762,"support_mode":"AI"}
{"timestamp":"2026-09-03T10:39:43+00:00","event":"pipeline_missing_in_db","telegram_user_id":551009221,"telegram_message_id":659762,"amo_lead_id":null}
{"timestamp":"2026-09-03T10:39:43+00:00","event":"legacy_leadid_check","telegram_user_id":551009221,"telegram_message_id":659762,"legacy_leadid":"41781237"}
{"timestamp":"2026-09-03T10:39:45+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":551009221,"telegram_message_id":659762,"contact_id":41781237,"linked_leads_count":1}
{"timestamp":"2026-09-03T10:39:45+00:00","event":"contact_lead_checked","telegram_user_id":551009221,"telegram_message_id":659762,"contact_id":41781237,"amo_lead_id":41554145,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-03T10:39:45+00:00","event":"contact_ai_lead_found","telegram_user_id":551009221,"telegram_message_id":659762,"contact_id":41781237,"amo_lead_id":41554145,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-03T10:39:45+00:00","event":"pipeline_check","telegram_user_id":551009221,"telegram_message_id":659762,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T10:39:45+00:00","event":"ai_request","telegram_user_id":551009221,"telegram_message_id":659762,"message":"Добрый день. Давайте продлевать. Какие документы необходимо подписать для продления?"}
{"timestamp":"2026-09-03T10:39:50+00:00","event":"ai_response","telegram_user_id":551009221,"telegram_message_id":659762,"duration_ms":4576,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-03T10:39:50+00:00","event":"handoff_requested","telegram_user_id":551009221,"telegram_message_id":659762,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-03T10:39:50+00:00","event":"handoff_mode_changed","telegram_user_id":551009221,"telegram_message_id":659762,"first_handoff":true}
{"timestamp":"2026-09-03T10:39:50+00:00","event":"sensei_prepare","telegram_user_id":551009221,"telegram_message_id":659762,"amo_lead_id":"41554145"}
{"timestamp":"2026-09-03T10:39:51+00:00","event":"sensei_started","telegram_user_id":551009221,"telegram_message_id":659762,"amo_lead_id":"41554145","result":true}
{"timestamp":"2026-09-03T10:39:53+00:00","event":"handoff_telegram_message_sent","telegram_user_id":551009221,"telegram_message_id":659762}
{"timestamp":"2026-09-03T10:39:53+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":551009221,"telegram_message_id":659762}
{"timestamp":"2026-09-03T10:40:00+00:00","event":"support_mode_check","telegram_user_id":410584784,"telegram_message_id":659765,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T10:40:00+00:00","event":"ai_skipped","telegram_user_id":410584784,"telegram_message_id":659765,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T10:40:19+00:00","event":"support_mode_check","telegram_user_id":410584784,"telegram_message_id":659766,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T10:40:19+00:00","event":"ai_skipped","telegram_user_id":410584784,"telegram_message_id":659766,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T10:41:13+00:00","event":"support_mode_check","telegram_user_id":801195570,"telegram_message_id":659772,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T10:41:13+00:00","event":"ai_skipped","telegram_user_id":801195570,"telegram_message_id":659772,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T10:45:56+00:00","event":"support_mode_check","telegram_user_id":801195570,"telegram_message_id":659778,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T10:45:56+00:00","event":"ai_skipped","telegram_user_id":801195570,"telegram_message_id":659778,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T10:48:48+00:00","event":"support_mode_check","telegram_user_id":1645450048,"telegram_message_id":659784,"support_mode":"AI"}
{"timestamp":"2026-09-03T10:48:48+00:00","event":"pipeline_missing_in_db","telegram_user_id":1645450048,"telegram_message_id":659784,"amo_lead_id":null}
{"timestamp":"2026-09-03T10:48:48+00:00","event":"legacy_leadid_check","telegram_user_id":1645450048,"telegram_message_id":659784,"legacy_leadid":"41714975"}
{"timestamp":"2026-09-03T10:48:53+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1645450048,"telegram_message_id":659784,"contact_id":41714975,"linked_leads_count":2}
{"timestamp":"2026-09-03T10:48:53+00:00","event":"contact_lead_checked","telegram_user_id":1645450048,"telegram_message_id":659784,"contact_id":41714975,"amo_lead_id":41453797,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-03T10:48:54+00:00","event":"contact_lead_checked","telegram_user_id":1645450048,"telegram_message_id":659784,"contact_id":41714975,"amo_lead_id":41458233,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-03T10:48:54+00:00","event":"contact_ai_lead_found","telegram_user_id":1645450048,"telegram_message_id":659784,"contact_id":41714975,"amo_lead_id":41458233,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-03T10:48:54+00:00","event":"pipeline_check","telegram_user_id":1645450048,"telegram_message_id":659784,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T10:48:54+00:00","event":"ai_request","telegram_user_id":1645450048,"telegram_message_id":659784,"message":"Здравствуйте, нужна справка для налогового вычета"}
{"timestamp":"2026-09-03T10:48:57+00:00","event":"ai_response","telegram_user_id":1645450048,"telegram_message_id":659784,"duration_ms":3336,"action":"ANSWER","answer":"Справку для налогового вычета можно подготовить после завершения курса обучения."}
{"timestamp":"2026-09-03T10:48:58+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1645450048,"telegram_message_id":659784,"answer":"Справку для налогового вычета можно подготовить после завершения курса обучения."}
{"timestamp":"2026-09-03T10:48:59+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1645450048,"telegram_message_id":659784}
{"timestamp":"2026-09-03T10:53:57+00:00","event":"support_mode_check","telegram_user_id":1645450048,"telegram_message_id":659787,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T10:53:57+00:00","event":"ai_skipped","telegram_user_id":1645450048,"telegram_message_id":659787,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T10:54:01+00:00","event":"support_mode_check","telegram_user_id":1645450048,"telegram_message_id":659788,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T10:54:01+00:00","event":"ai_skipped","telegram_user_id":1645450048,"telegram_message_id":659788,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T10:55:53+00:00","event":"support_mode_check","telegram_user_id":584051475,"telegram_message_id":659791,"support_mode":"AI"}
{"timestamp":"2026-09-03T10:55:53+00:00","event":"pipeline_missing_in_db","telegram_user_id":584051475,"telegram_message_id":659791,"amo_lead_id":null}
{"timestamp":"2026-09-03T10:55:53+00:00","event":"legacy_leadid_check","telegram_user_id":584051475,"telegram_message_id":659791,"legacy_leadid":"41800237"}
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{"timestamp":"2026-09-03T11:09:37+00:00","event":"ai_request","telegram_user_id":363598918,"telegram_message_id":659820,"message":"Добрый день! Прошла необходимое количество процентов теории, готова приступить к вождению"}
{"timestamp":"2026-09-03T11:09:46+00:00","event":"ai_response","telegram_user_id":363598918,"telegram_message_id":659820,"duration_ms":8399,"action":"ANSWER","answer":"Чтобы приступить к вождению, необходимо:\n\n- пройти более 50% теории;\n- предоставить оригинал медсправки 003-В/у;\n- при рассрочке оплатить третий взнос.\n\nЕсли эти условия выполнены, можно переходить к практике."}
{"timestamp":"2026-09-03T11:09:46+00:00","event":"telegram_ai_answer_sent","telegram_user_id":363598918,"telegram_message_id":659820,"answer":"Чтобы приступить к вождению, необходимо:\n\n- пройти более 50% теории;\n- предоставить оригинал медсправки 003-В/у;\n- при рассрочке оплатить третий взнос.\n\nЕсли эти условия выполнены, можно переходить к практике."}
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{"timestamp":"2026-09-03T11:10:07+00:00","event":"ai_request","telegram_user_id":363598918,"telegram_message_id":659825,"message":"Условия выполнены"}
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{"timestamp":"2026-09-03T11:10:17+00:00","event":"telegram_ai_answer_sent","telegram_user_id":363598918,"telegram_message_id":659825,"answer":"Уточните, пожалуйста: вы завершили 100% теории и штатной практики или уже сдали внутренние экзамены?"}
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{"timestamp":"2026-09-03T11:10:21+00:00","event":"ai_request","telegram_user_id":928585985,"telegram_message_id":659826,"message":"Где я буду сдавать экзамен"}
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{"timestamp":"2026-09-03T11:10:41+00:00","event":"ai_request","telegram_user_id":363598918,"telegram_message_id":659830,"message":"Завершила 50% теории и готова приступить к практике"}
{"timestamp":"2026-09-03T11:10:54+00:00","event":"ai_response","telegram_user_id":363598918,"telegram_message_id":659830,"duration_ms":12701,"action":"ANSWER","answer":"Для допуска к практике нужно пройти **более 50% теории** — ровно 50% недостаточно. Также потребуется оригинал медсправки 003‑В/у, а при рассрочке — оплатить третий взнос."}
{"timestamp":"2026-09-03T11:10:54+00:00","event":"telegram_ai_answer_sent","telegram_user_id":363598918,"telegram_message_id":659830,"answer":"Для допуска к практике нужно пройти **более 50% теории** — ровно 50% недостаточно. Также потребуется оригинал медсправки 003‑В/у, а при рассрочке — оплатить третий взнос."}
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{"timestamp":"2026-09-03T11:17:03+00:00","event":"contact_ai_lead_found","telegram_user_id":835017039,"telegram_message_id":659840,"contact_id":41171063,"amo_lead_id":42077581,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-03T11:17:03+00:00","event":"pipeline_check","telegram_user_id":835017039,"telegram_message_id":659840,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T11:17:03+00:00","event":"ai_request","telegram_user_id":835017039,"telegram_message_id":659840,"message":"Подскажите какие инструкторы на коломенской"}
{"timestamp":"2026-09-03T11:17:07+00:00","event":"ai_response","telegram_user_id":835017039,"telegram_message_id":659840,"duration_ms":4064,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-03T11:17:07+00:00","event":"handoff_requested","telegram_user_id":835017039,"telegram_message_id":659840,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-03T11:17:07+00:00","event":"handoff_mode_changed","telegram_user_id":835017039,"telegram_message_id":659840,"first_handoff":true}
{"timestamp":"2026-09-03T11:17:07+00:00","event":"sensei_prepare","telegram_user_id":835017039,"telegram_message_id":659840,"amo_lead_id":"42077581"}
{"timestamp":"2026-09-03T11:17:08+00:00","event":"sensei_started","telegram_user_id":835017039,"telegram_message_id":659840,"amo_lead_id":"42077581","result":true}
{"timestamp":"2026-09-03T11:17:09+00:00","event":"handoff_telegram_message_sent","telegram_user_id":835017039,"telegram_message_id":659840}
{"timestamp":"2026-09-03T11:17:09+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":835017039,"telegram_message_id":659840}
{"timestamp":"2026-09-03T11:20:04+00:00","event":"support_mode_check","telegram_user_id":1169890041,"telegram_message_id":659848,"support_mode":"AI"}
{"timestamp":"2026-09-03T11:20:04+00:00","event":"pipeline_check","telegram_user_id":1169890041,"telegram_message_id":659848,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T11:20:04+00:00","event":"ai_skipped","telegram_user_id":1169890041,"telegram_message_id":659848,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T11:20:20+00:00","event":"support_mode_check","telegram_user_id":659240388,"telegram_message_id":659849,"support_mode":"AI"}
{"timestamp":"2026-09-03T11:20:20+00:00","event":"pipeline_missing_in_db","telegram_user_id":659240388,"telegram_message_id":659849,"amo_lead_id":null}
{"timestamp":"2026-09-03T11:20:20+00:00","event":"legacy_leadid_check","telegram_user_id":659240388,"telegram_message_id":659849,"legacy_leadid":"39210223"}
{"timestamp":"2026-09-03T11:20:22+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":659240388,"telegram_message_id":659849,"amo_lead_id":39210223,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-03T11:20:22+00:00","event":"pipeline_check","telegram_user_id":659240388,"telegram_message_id":659849,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T11:20:22+00:00","event":"ai_request","telegram_user_id":659240388,"telegram_message_id":659849,"message":"Здравствуйте! Перевела оплату"}
{"timestamp":"2026-09-03T11:20:26+00:00","event":"ai_response","telegram_user_id":659240388,"telegram_message_id":659849,"duration_ms":4423,"action":"ANSWER","answer":"Уточните, пожалуйста: вы оплатили курс полностью или внесли очередной взнос?"}
{"timestamp":"2026-09-03T11:20:27+00:00","event":"telegram_ai_answer_sent","telegram_user_id":659240388,"telegram_message_id":659849,"answer":"Уточните, пожалуйста: вы оплатили курс полностью или внесли очередной взнос?"}
{"timestamp":"2026-09-03T11:20:27+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":659240388,"telegram_message_id":659849}
{"timestamp":"2026-09-03T11:21:17+00:00","event":"support_mode_check","telegram_user_id":659240388,"telegram_message_id":659856,"support_mode":"AI"}
{"timestamp":"2026-09-03T11:21:17+00:00","event":"pipeline_check","telegram_user_id":659240388,"telegram_message_id":659856,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T11:21:17+00:00","event":"ai_request","telegram_user_id":659240388,"telegram_message_id":659856,"message":"Мне новую медсправку к вам лично привезти?"}
{"timestamp":"2026-09-03T11:21:28+00:00","event":"ai_response","telegram_user_id":659240388,"telegram_message_id":659856,"duration_ms":10845,"action":"ANSWER","answer":"Да, новую медсправку нужно привезти лично в офис автошколы. Предварительная запись не требуется. Нужен оригинал справки 003-В/у; также могут потребоваться паспорт и СНИЛС."}
{"timestamp":"2026-09-03T11:21:29+00:00","event":"telegram_ai_answer_sent","telegram_user_id":659240388,"telegram_message_id":659856,"answer":"Да, новую медсправку нужно привезти лично в офис автошколы. Предварительная запись не требуется. Нужен оригинал справки 003-В/у; также могут потребоваться паспорт и СНИЛС."}
{"timestamp":"2026-09-03T11:21:29+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":659240388,"telegram_message_id":659856}
{"timestamp":"2026-09-03T11:21:29+00:00","event":"support_mode_check","telegram_user_id":659240388,"telegram_message_id":659857,"support_mode":"AI"}
{"timestamp":"2026-09-03T11:21:29+00:00","event":"pipeline_check","telegram_user_id":659240388,"telegram_message_id":659857,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T11:21:29+00:00","event":"ai_request","telegram_user_id":659240388,"telegram_message_id":659857,"message":"Это вот этот платеж"}
{"timestamp":"2026-09-03T11:21:45+00:00","event":"ai_response","telegram_user_id":659240388,"telegram_message_id":659857,"duration_ms":15342,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-03T11:21:45+00:00","event":"handoff_requested","telegram_user_id":659240388,"telegram_message_id":659857,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-03T11:21:45+00:00","event":"handoff_mode_changed","telegram_user_id":659240388,"telegram_message_id":659857,"first_handoff":true}
{"timestamp":"2026-09-03T11:21:45+00:00","event":"sensei_prepare","telegram_user_id":659240388,"telegram_message_id":659857,"amo_lead_id":"39210223"}
{"timestamp":"2026-09-03T11:21:46+00:00","event":"sensei_started","telegram_user_id":659240388,"telegram_message_id":659857,"amo_lead_id":"39210223","result":true}
{"timestamp":"2026-09-03T11:21:46+00:00","event":"handoff_telegram_message_sent","telegram_user_id":659240388,"telegram_message_id":659857}
{"timestamp":"2026-09-03T11:21:46+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":659240388,"telegram_message_id":659857}
{"timestamp":"2026-09-03T11:22:28+00:00","event":"support_mode_check","telegram_user_id":659240388,"telegram_message_id":659864,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T11:22:28+00:00","event":"ai_skipped","telegram_user_id":659240388,"telegram_message_id":659864,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T11:22:28+00:00","event":"support_mode_check","telegram_user_id":659240388,"telegram_message_id":659865,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T11:22:28+00:00","event":"ai_skipped","telegram_user_id":659240388,"telegram_message_id":659865,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T11:24:30+00:00","event":"support_mode_check","telegram_user_id":363598918,"telegram_message_id":659871,"support_mode":"AI"}
{"timestamp":"2026-09-03T11:24:30+00:00","event":"pipeline_check","telegram_user_id":363598918,"telegram_message_id":659871,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T11:24:30+00:00","event":"ai_request","telegram_user_id":363598918,"telegram_message_id":659871,"message":"Изучено более 50%, справка предоставлена"}
{"timestamp":"2026-09-03T11:24:38+00:00","event":"ai_response","telegram_user_id":363598918,"telegram_message_id":659871,"duration_ms":8139,"action":"ANSWER","answer":"Если обучение в рассрочку, для допуска к практике осталось оплатить третий взнос. Если курс уже оплачен полностью, дополнительных условий по оплате нет."}
{"timestamp":"2026-09-03T11:24:39+00:00","event":"telegram_ai_answer_sent","telegram_user_id":363598918,"telegram_message_id":659871,"answer":"Если обучение в рассрочку, для допуска к практике осталось оплатить третий взнос. Если курс уже оплачен полностью, дополнительных условий по оплате нет."}
{"timestamp":"2026-09-03T11:24:39+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":363598918,"telegram_message_id":659871}
{"timestamp":"2026-09-03T11:25:37+00:00","event":"support_mode_check","telegram_user_id":363598918,"telegram_message_id":659873,"support_mode":"AI"}
{"timestamp":"2026-09-03T11:25:37+00:00","event":"pipeline_check","telegram_user_id":363598918,"telegram_message_id":659873,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T11:25:37+00:00","event":"ai_request","telegram_user_id":363598918,"telegram_message_id":659873,"message":"Курс оплачен"}
{"timestamp":"2026-09-03T11:25:46+00:00","event":"ai_response","telegram_user_id":363598918,"telegram_message_id":659873,"duration_ms":9571,"action":"ANSWER","answer":"Если курс оплачен полностью, дополнительные взносы ждать не нужно.\n\nДля регистрации документов предоставьте полный комплект: оригинал медсправки 003-В/у, паспорт, регистрацию и СНИЛС. Для допуска к практике нужны более 50% теории и оригинал медсправки."}
{"timestamp":"2026-09-03T11:25:47+00:00","event":"telegram_ai_answer_sent","telegram_user_id":363598918,"telegram_message_id":659873,"answer":"Если курс оплачен полностью, дополнительные взносы ждать не нужно.\n\nДля регистрации документов предоставьте полный комплект: оригинал медсправки 003-В/у, паспорт, регистрацию и СНИЛС. Для допуска к практике нужны более 50% теории и оригинал медсправки."}
{"timestamp":"2026-09-03T11:25:47+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":363598918,"telegram_message_id":659873}
{"timestamp":"2026-09-03T11:27:26+00:00","event":"support_mode_check","telegram_user_id":363598918,"telegram_message_id":659876,"support_mode":"AI"}
{"timestamp":"2026-09-03T11:27:26+00:00","event":"pipeline_check","telegram_user_id":363598918,"telegram_message_id":659876,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T11:27:26+00:00","event":"ai_request","telegram_user_id":363598918,"telegram_message_id":659876,"message":"Все выполнено"}
{"timestamp":"2026-09-03T11:27:34+00:00","event":"ai_response","telegram_user_id":363598918,"telegram_message_id":659876,"duration_ms":8700,"action":"ANSWER","answer":"Если вы завершили 100% теории и штатной практики, следующий этап — сдать внутренние теоретический и практический экзамены. После успешной сдачи обоих можно переходить к экзаменам в ГИБДД."}
{"timestamp":"2026-09-03T11:27:35+00:00","event":"telegram_ai_answer_sent","telegram_user_id":363598918,"telegram_message_id":659876,"answer":"Если вы завершили 100% теории и штатной практики, следующий этап — сдать внутренние теоретический и практический экзамены. После успешной сдачи обоих можно переходить к экзаменам в ГИБДД."}
{"timestamp":"2026-09-03T11:27:35+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":363598918,"telegram_message_id":659876}
{"timestamp":"2026-09-03T11:29:49+00:00","event":"support_mode_check","telegram_user_id":1784441339,"telegram_message_id":659879,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T11:29:49+00:00","event":"ai_skipped","telegram_user_id":1784441339,"telegram_message_id":659879,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T11:31:18+00:00","event":"support_mode_check","telegram_user_id":738209496,"telegram_message_id":659880,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T11:31:18+00:00","event":"ai_skipped","telegram_user_id":738209496,"telegram_message_id":659880,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T11:45:44+00:00","event":"support_mode_check","telegram_user_id":336885115,"telegram_message_id":659905,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T11:45:44+00:00","event":"ai_skipped","telegram_user_id":336885115,"telegram_message_id":659905,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T11:47:21+00:00","event":"support_mode_check","telegram_user_id":889530721,"telegram_message_id":659908,"support_mode":"AI"}
{"timestamp":"2026-09-03T11:47:21+00:00","event":"pipeline_missing_in_db","telegram_user_id":889530721,"telegram_message_id":659908,"amo_lead_id":null}
{"timestamp":"2026-09-03T11:47:21+00:00","event":"legacy_leadid_check","telegram_user_id":889530721,"telegram_message_id":659908,"legacy_leadid":"39237997"}
{"timestamp":"2026-09-03T11:47:23+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":889530721,"telegram_message_id":659908,"amo_lead_id":39237997,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-03T11:47:23+00:00","event":"pipeline_check","telegram_user_id":889530721,"telegram_message_id":659908,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T11:47:23+00:00","event":"ai_request","telegram_user_id":889530721,"telegram_message_id":659908,"message":"Отправьте пожалуйста памятку по получению этой справки"}
{"timestamp":"2026-09-03T11:47:30+00:00","event":"ai_response","telegram_user_id":889530721,"telegram_message_id":659908,"duration_ms":7896,"action":"ANSWER","answer":"Для получения государственной медсправки 003-В/у понадобятся:\n\n- оригинал справки 003-В/у;\n- две выписки или заключения из ПНД и НД."}
{"timestamp":"2026-09-03T11:47:31+00:00","event":"telegram_ai_answer_sent","telegram_user_id":889530721,"telegram_message_id":659908,"answer":"Для получения государственной медсправки 003-В/у понадобятся:\n\n- оригинал справки 003-В/у;\n- две выписки или заключения из ПНД и НД."}
{"timestamp":"2026-09-03T11:47:31+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":889530721,"telegram_message_id":659908}
{"timestamp":"2026-09-03T11:47:51+00:00","event":"support_mode_check","telegram_user_id":889530721,"telegram_message_id":659912,"support_mode":"AI"}
{"timestamp":"2026-09-03T11:47:51+00:00","event":"pipeline_check","telegram_user_id":889530721,"telegram_message_id":659912,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T11:47:51+00:00","event":"ai_request","telegram_user_id":889530721,"telegram_message_id":659912,"message":"И вопрос если пройдёт срок договора мне его нужно будет продлевать для гаи или нет"}
{"timestamp":"2026-09-03T11:48:02+00:00","event":"ai_response","telegram_user_id":889530721,"telegram_message_id":659912,"duration_ms":10648,"action":"ANSWER","answer":"Договор можно продлить ещё на 6 месяцев. До окончания действующего договора стоимость — 10 000 ₽, после окончания — 15 000 ₽. Обязательного срока для оформления пролонгации нет.\n\nНужно ли продление именно для дальнейшей сдачи в ГИБДД, зависит от того, продолжает ли автошкола сопровождение. При самостоятельной сдаче сотрудничество завершается после подписания получения документов."}
{"timestamp":"2026-09-03T11:48:02+00:00","event":"telegram_ai_answer_sent","telegram_user_id":889530721,"telegram_message_id":659912,"answer":"Договор можно продлить ещё на 6 месяцев. До окончания действующего договора стоимость — 10 000 ₽, после окончания — 15 000 ₽. Обязательного срока для оформления пролонгации нет.\n\nНужно ли продление именно для дальнейшей сдачи в ГИБДД, зависит от того, продолжает ли автошкола сопровождение. При самостоятельной сдаче сотрудничество завершается после подписания получения документов."}
{"timestamp":"2026-09-03T11:48:03+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":889530721,"telegram_message_id":659912}
{"timestamp":"2026-09-03T11:53:34+00:00","event":"support_mode_check","telegram_user_id":1645450048,"telegram_message_id":659918,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T11:53:34+00:00","event":"ai_skipped","telegram_user_id":1645450048,"telegram_message_id":659918,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T11:59:18+00:00","event":"support_mode_check","telegram_user_id":363598918,"telegram_message_id":659928,"support_mode":"AI"}
{"timestamp":"2026-09-03T11:59:18+00:00","event":"pipeline_check","telegram_user_id":363598918,"telegram_message_id":659928,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T11:59:18+00:00","event":"ai_request","telegram_user_id":363598918,"telegram_message_id":659928,"message":"Позови оператора"}
{"timestamp":"2026-09-03T11:59:20+00:00","event":"ai_response","telegram_user_id":363598918,"telegram_message_id":659928,"duration_ms":2037,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-03T11:59:20+00:00","event":"handoff_requested","telegram_user_id":363598918,"telegram_message_id":659928,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-03T11:59:20+00:00","event":"handoff_mode_changed","telegram_user_id":363598918,"telegram_message_id":659928,"first_handoff":true}
{"timestamp":"2026-09-03T11:59:20+00:00","event":"sensei_prepare","telegram_user_id":363598918,"telegram_message_id":659928,"amo_lead_id":"42071147"}
{"timestamp":"2026-09-03T11:59:23+00:00","event":"sensei_started","telegram_user_id":363598918,"telegram_message_id":659928,"amo_lead_id":"42071147","result":true}
{"timestamp":"2026-09-03T11:59:23+00:00","event":"handoff_telegram_message_sent","telegram_user_id":363598918,"telegram_message_id":659928}
{"timestamp":"2026-09-03T11:59:23+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":363598918,"telegram_message_id":659928}
{"timestamp":"2026-09-03T12:04:18+00:00","event":"support_mode_check","telegram_user_id":6005392801,"telegram_message_id":659937,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T12:04:18+00:00","event":"ai_skipped","telegram_user_id":6005392801,"telegram_message_id":659937,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T12:05:53+00:00","event":"support_mode_check","telegram_user_id":6005392801,"telegram_message_id":659943,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T12:05:53+00:00","event":"ai_skipped","telegram_user_id":6005392801,"telegram_message_id":659943,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T12:07:02+00:00","event":"support_mode_check","telegram_user_id":5077373513,"telegram_message_id":659947,"support_mode":"AI"}
{"timestamp":"2026-09-03T12:07:02+00:00","event":"pipeline_missing_in_db","telegram_user_id":5077373513,"telegram_message_id":659947,"amo_lead_id":null}
{"timestamp":"2026-09-03T12:07:02+00:00","event":"legacy_leadid_check","telegram_user_id":5077373513,"telegram_message_id":659947,"legacy_leadid":"41796"}
{"timestamp":"2026-09-03T12:07:05+00:00","event":"legacy_contact_fetch_error","telegram_user_id":5077373513,"telegram_message_id":659947,"contact_id":41796,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-03T12:07:05+00:00","event":"pipeline_check","telegram_user_id":5077373513,"telegram_message_id":659947,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T12:07:05+00:00","event":"ai_skipped","telegram_user_id":5077373513,"telegram_message_id":659947,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T12:07:06+00:00","event":"support_mode_check","telegram_user_id":363598918,"telegram_message_id":659950,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-03T12:53:09+00:00","event":"ai_request","telegram_user_id":949862058,"telegram_message_id":660065,"message":"День добрый !\nСдала сегодня в гаи !\nКак у вас получить документы для налогового вычета ?"}
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{"timestamp":"2026-09-03T12:53:43+00:00","event":"ai_request","telegram_user_id":949862058,"telegram_message_id":660067,"message":"Да у меня все завершено \nЯ к вам и обращаюсь !"}
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{"timestamp":"2026-09-03T13:04:29+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1120465859,"telegram_message_id":660083,"contact_id":41124181,"linked_leads_count":3}
{"timestamp":"2026-09-03T13:04:30+00:00","event":"contact_lead_checked","telegram_user_id":1120465859,"telegram_message_id":660083,"contact_id":41124181,"amo_lead_id":40804341,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-03T13:04:31+00:00","event":"contact_lead_checked","telegram_user_id":1120465859,"telegram_message_id":660083,"contact_id":41124181,"amo_lead_id":41496749,"amo_pipeline_id":4311799}
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{"timestamp":"2026-09-03T13:04:32+00:00","event":"contact_ai_lead_found","telegram_user_id":1120465859,"telegram_message_id":660083,"contact_id":41124181,"amo_lead_id":41555809,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
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{"timestamp":"2026-09-03T13:04:32+00:00","event":"ai_request","telegram_user_id":1120465859,"telegram_message_id":660083,"message":"Можно щас оплатить?"}
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{"timestamp":"2026-09-03T13:04:40+00:00","event":"sensei_prepare","telegram_user_id":1120465859,"telegram_message_id":660083,"amo_lead_id":"41555809"}
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{"timestamp":"2026-09-03T13:04:41+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1120465859,"telegram_message_id":660083}
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{"timestamp":"2026-09-03T13:08:36+00:00","event":"support_mode_check","telegram_user_id":1120465859,"telegram_message_id":660088,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T13:08:36+00:00","event":"ai_skipped","telegram_user_id":1120465859,"telegram_message_id":660088,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T13:08:37+00:00","event":"support_mode_check","telegram_user_id":1475212692,"telegram_message_id":660089,"support_mode":"AI"}
{"timestamp":"2026-09-03T13:08:37+00:00","event":"pipeline_missing_in_db","telegram_user_id":1475212692,"telegram_message_id":660089,"amo_lead_id":null}
{"timestamp":"2026-09-03T13:08:37+00:00","event":"legacy_leadid_check","telegram_user_id":1475212692,"telegram_message_id":660089,"legacy_leadid":"41749867"}
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{"timestamp":"2026-09-03T13:08:38+00:00","event":"ai_skipped","telegram_user_id":1475212692,"telegram_message_id":660089,"reason":"wrong_pipeline","amo_pipeline_id":4311799,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T13:10:18+00:00","event":"support_mode_check","telegram_user_id":5077373513,"telegram_message_id":660093,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T13:10:18+00:00","event":"ai_skipped","telegram_user_id":5077373513,"telegram_message_id":660093,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T13:10:26+00:00","event":"support_mode_check","telegram_user_id":5639633846,"telegram_message_id":660094,"support_mode":"AI"}
{"timestamp":"2026-09-03T13:10:26+00:00","event":"pipeline_missing_in_db","telegram_user_id":5639633846,"telegram_message_id":660094,"amo_lead_id":null}
{"timestamp":"2026-09-03T13:10:26+00:00","event":"legacy_leadid_check","telegram_user_id":5639633846,"telegram_message_id":660094,"legacy_leadid":"42232283"}
{"timestamp":"2026-09-03T13:10:27+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":5639633846,"telegram_message_id":660094,"amo_lead_id":42232283,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-03T13:10:27+00:00","event":"pipeline_check","telegram_user_id":5639633846,"telegram_message_id":660094,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T13:10:27+00:00","event":"ai_request","telegram_user_id":5639633846,"telegram_message_id":660094,"message":"Не удалось ещё найти"}
{"timestamp":"2026-09-03T13:10:29+00:00","event":"ai_response","telegram_user_id":5639633846,"telegram_message_id":660094,"duration_ms":1239,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-03T13:10:29+00:00","event":"handoff_requested","telegram_user_id":5639633846,"telegram_message_id":660094,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-03T13:10:29+00:00","event":"handoff_mode_changed","telegram_user_id":5639633846,"telegram_message_id":660094,"first_handoff":true}
{"timestamp":"2026-09-03T13:10:29+00:00","event":"sensei_prepare","telegram_user_id":5639633846,"telegram_message_id":660094,"amo_lead_id":"42232283"}
{"timestamp":"2026-09-03T13:10:29+00:00","event":"sensei_started","telegram_user_id":5639633846,"telegram_message_id":660094,"amo_lead_id":"42232283","result":true}
{"timestamp":"2026-09-03T13:10:30+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5639633846,"telegram_message_id":660094}
{"timestamp":"2026-09-03T13:10:30+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5639633846,"telegram_message_id":660094}
{"timestamp":"2026-09-03T13:19:42+00:00","event":"support_mode_check","telegram_user_id":2132761613,"telegram_message_id":660112,"support_mode":"AI"}
{"timestamp":"2026-09-03T13:19:42+00:00","event":"pipeline_missing_in_db","telegram_user_id":2132761613,"telegram_message_id":660112,"amo_lead_id":null}
{"timestamp":"2026-09-03T13:19:42+00:00","event":"legacy_leadid_check","telegram_user_id":2132761613,"telegram_message_id":660112,"legacy_leadid":"39485849"}
{"timestamp":"2026-09-03T13:19:44+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":2132761613,"telegram_message_id":660112,"amo_lead_id":39485849,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-03T13:19:44+00:00","event":"pipeline_check","telegram_user_id":2132761613,"telegram_message_id":660112,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T13:19:44+00:00","event":"ai_request","telegram_user_id":2132761613,"telegram_message_id":660112,"message":"Добрый день \nКуда оплачивать чтобы сдать экзамен и пройти до сдачи в гбдд"}
{"timestamp":"2026-09-03T13:19:53+00:00","event":"ai_response","telegram_user_id":2132761613,"telegram_message_id":660112,"duration_ms":9252,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-03T13:19:53+00:00","event":"handoff_requested","telegram_user_id":2132761613,"telegram_message_id":660112,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-03T13:19:53+00:00","event":"handoff_mode_changed","telegram_user_id":2132761613,"telegram_message_id":660112,"first_handoff":true}
{"timestamp":"2026-09-03T13:19:53+00:00","event":"sensei_prepare","telegram_user_id":2132761613,"telegram_message_id":660112,"amo_lead_id":"39485849"}
{"timestamp":"2026-09-03T13:19:54+00:00","event":"sensei_started","telegram_user_id":2132761613,"telegram_message_id":660112,"amo_lead_id":"39485849","result":true}
{"timestamp":"2026-09-03T13:19:55+00:00","event":"handoff_telegram_message_sent","telegram_user_id":2132761613,"telegram_message_id":660112}
{"timestamp":"2026-09-03T13:19:55+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":2132761613,"telegram_message_id":660112}
{"timestamp":"2026-09-03T13:19:55+00:00","event":"support_mode_check","telegram_user_id":2132761613,"telegram_message_id":660113,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T13:19:55+00:00","event":"ai_skipped","telegram_user_id":2132761613,"telegram_message_id":660113,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T13:20:01+00:00","event":"support_mode_check","telegram_user_id":405942630,"telegram_message_id":660111,"support_mode":"AI"}
{"timestamp":"2026-09-03T13:20:01+00:00","event":"pipeline_missing_in_db","telegram_user_id":405942630,"telegram_message_id":660111,"amo_lead_id":null}
{"timestamp":"2026-09-03T13:20:01+00:00","event":"legacy_leadid_check","telegram_user_id":405942630,"telegram_message_id":660111,"legacy_leadid":"41832491"}
{"timestamp":"2026-09-03T13:20:03+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":405942630,"telegram_message_id":660111,"contact_id":41832491,"linked_leads_count":2}
{"timestamp":"2026-09-03T13:20:04+00:00","event":"contact_lead_checked","telegram_user_id":405942630,"telegram_message_id":660111,"contact_id":41832491,"amo_lead_id":41637541,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-03T13:20:05+00:00","event":"contact_lead_checked","telegram_user_id":405942630,"telegram_message_id":660111,"contact_id":41832491,"amo_lead_id":41648697,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-03T13:20:05+00:00","event":"contact_ai_lead_found","telegram_user_id":405942630,"telegram_message_id":660111,"contact_id":41832491,"amo_lead_id":41648697,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-03T13:20:05+00:00","event":"pipeline_check","telegram_user_id":405942630,"telegram_message_id":660111,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T13:20:05+00:00","event":"ai_request","telegram_user_id":405942630,"telegram_message_id":660111,"message":"Оплатила госпошлину"}
{"timestamp":"2026-09-03T13:20:34+00:00","event":"ai_response","telegram_user_id":405942630,"telegram_message_id":660111,"duration_ms":29014,"action":"ANSWER","answer":"При оплате госпошлины должны быть указаны данные ученика. Оплатить её может и другой человек."}
{"timestamp":"2026-09-03T13:20:35+00:00","event":"telegram_ai_answer_sent","telegram_user_id":405942630,"telegram_message_id":660111,"answer":"При оплате госпошлины должны быть указаны данные ученика. Оплатить её может и другой человек."}
{"timestamp":"2026-09-03T13:20:35+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":405942630,"telegram_message_id":660111}
{"timestamp":"2026-09-03T13:20:52+00:00","event":"support_mode_check","telegram_user_id":405942630,"telegram_message_id":660117,"support_mode":"AI"}
{"timestamp":"2026-09-03T13:20:52+00:00","event":"pipeline_check","telegram_user_id":405942630,"telegram_message_id":660117,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T13:20:52+00:00","event":"ai_request","telegram_user_id":405942630,"telegram_message_id":660117,"message":"Я оплатила"}
{"timestamp":"2026-09-03T13:20:59+00:00","event":"ai_response","telegram_user_id":405942630,"telegram_message_id":660117,"duration_ms":7259,"action":"ANSWER","answer":"Если курс оплачен полностью, дополнительных взносов ждать не нужно. Для запуска регистрации предоставьте полный комплект документов: оригинал медсправки 003-В/у, паспорт, регистрацию/прописку и СНИЛС."}
{"timestamp":"2026-09-03T13:20:59+00:00","event":"telegram_ai_answer_sent","telegram_user_id":405942630,"telegram_message_id":660117,"answer":"Если курс оплачен полностью, дополнительных взносов ждать не нужно. Для запуска регистрации предоставьте полный комплект документов: оригинал медсправки 003-В/у, паспорт, регистрацию/прописку и СНИЛС."}
{"timestamp":"2026-09-03T13:20:59+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":405942630,"telegram_message_id":660117}
{"timestamp":"2026-09-03T13:21:34+00:00","event":"support_mode_check","telegram_user_id":1687942769,"telegram_message_id":660120,"support_mode":"AI"}
{"timestamp":"2026-09-03T13:21:34+00:00","event":"pipeline_missing_in_db","telegram_user_id":1687942769,"telegram_message_id":660120,"amo_lead_id":null}
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{"timestamp":"2026-09-03T13:21:36+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":1687942769,"telegram_message_id":660120,"amo_lead_id":39899971,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
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{"timestamp":"2026-09-03T13:21:36+00:00","event":"ai_request","telegram_user_id":1687942769,"telegram_message_id":660120,"message":"Здравствуйте!\nВ связи с переездом хотел бы сменить площадку для вождения. И инструктора из-за несовпадения удобного времени"}
{"timestamp":"2026-09-03T13:21:59+00:00","event":"ai_response","telegram_user_id":1687942769,"telegram_message_id":660120,"duration_ms":22716,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-03T13:21:59+00:00","event":"sensei_prepare","telegram_user_id":1687942769,"telegram_message_id":660120,"amo_lead_id":"39899971"}
{"timestamp":"2026-09-03T13:21:59+00:00","event":"sensei_started","telegram_user_id":1687942769,"telegram_message_id":660120,"amo_lead_id":"39899971","result":true}
{"timestamp":"2026-09-03T13:21:59+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1687942769,"telegram_message_id":660120}
{"timestamp":"2026-09-03T13:22:00+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1687942769,"telegram_message_id":660120}
{"timestamp":"2026-09-03T13:22:08+00:00","event":"support_mode_check","telegram_user_id":405942630,"telegram_message_id":660123,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T13:22:08+00:00","event":"ai_skipped","telegram_user_id":405942630,"telegram_message_id":660123,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T13:22:51+00:00","event":"support_mode_check","telegram_user_id":1644329788,"telegram_message_id":660124,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T13:22:51+00:00","event":"ai_skipped","telegram_user_id":1644329788,"telegram_message_id":660124,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T13:24:27+00:00","event":"support_mode_check","telegram_user_id":2132761613,"telegram_message_id":660128,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T13:24:27+00:00","event":"ai_skipped","telegram_user_id":2132761613,"telegram_message_id":660128,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T13:25:04+00:00","event":"support_mode_check","telegram_user_id":2132761613,"telegram_message_id":660129,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T13:25:04+00:00","event":"ai_skipped","telegram_user_id":2132761613,"telegram_message_id":660129,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T13:27:18+00:00","event":"support_mode_check","telegram_user_id":1790668563,"telegram_message_id":660133,"support_mode":"AI"}
{"timestamp":"2026-09-03T13:27:18+00:00","event":"pipeline_missing_in_db","telegram_user_id":1790668563,"telegram_message_id":660133,"amo_lead_id":null}
{"timestamp":"2026-09-03T13:27:18+00:00","event":"legacy_leadid_check","telegram_user_id":1790668563,"telegram_message_id":660133,"legacy_leadid":"41485763"}
{"timestamp":"2026-09-03T13:27:20+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1790668563,"telegram_message_id":660133,"contact_id":41485763,"linked_leads_count":2}
{"timestamp":"2026-09-03T13:27:21+00:00","event":"contact_lead_checked","telegram_user_id":1790668563,"telegram_message_id":660133,"contact_id":41485763,"amo_lead_id":41235395,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-03T13:27:21+00:00","event":"contact_lead_checked","telegram_user_id":1790668563,"telegram_message_id":660133,"contact_id":41485763,"amo_lead_id":41352399,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-03T13:27:21+00:00","event":"contact_ai_lead_found","telegram_user_id":1790668563,"telegram_message_id":660133,"contact_id":41485763,"amo_lead_id":41352399,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-03T13:27:21+00:00","event":"pipeline_check","telegram_user_id":1790668563,"telegram_message_id":660133,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T13:27:21+00:00","event":"ai_request","telegram_user_id":1790668563,"telegram_message_id":660133,"message":"Здравствуйте! Как мне сдать внутренний экзамен по теории? В приложении или нужно куда-то приехать?"}
{"timestamp":"2026-09-03T13:27:29+00:00","event":"ai_response","telegram_user_id":1790668563,"telegram_message_id":660133,"duration_ms":7241,"action":"ANSWER","answer":"Внутренний экзамен по теории сдаётся дистанционно — в приложении или веб-версии, приезжать не нужно.\n\nПервая попытка открывается после прохождения 100% теории. Экзамен состоит из 80 вопросов, на него даётся 1 час; при 3 ошибках попытка считается несданной. Если не получится, через 5 дней можно обратиться в поддержку для открытия следующей попытки. Пересдачи бесплатные, количество попыток не ограничено."}
{"timestamp":"2026-09-03T13:27:30+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1790668563,"telegram_message_id":660133,"answer":"Внутренний экзамен по теории сдаётся дистанционно — в приложении или веб-версии, приезжать не нужно.\n\nПервая попытка открывается после прохождения 100% теории. Экзамен состоит из 80 вопросов, на него даётся 1 час; при 3 ошибках попытка считается несданной. Если не получится, через 5 дней можно обратиться в поддержку для открытия следующей попытки. Пересдачи бесплатные, количество попыток не ограничено."}
{"timestamp":"2026-09-03T13:27:30+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1790668563,"telegram_message_id":660133}
{"timestamp":"2026-09-03T13:27:30+00:00","event":"support_mode_check","telegram_user_id":1687942769,"telegram_message_id":660134,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T13:27:30+00:00","event":"ai_skipped","telegram_user_id":1687942769,"telegram_message_id":660134,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T13:29:34+00:00","event":"support_mode_check","telegram_user_id":654945469,"telegram_message_id":660137,"support_mode":"AI"}
{"timestamp":"2026-09-03T13:29:34+00:00","event":"pipeline_check","telegram_user_id":654945469,"telegram_message_id":660137,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T13:29:34+00:00","event":"ai_skipped","telegram_user_id":654945469,"telegram_message_id":660137,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T13:30:26+00:00","event":"support_mode_check","telegram_user_id":1647707842,"telegram_message_id":660139,"support_mode":"AI"}
{"timestamp":"2026-09-03T13:30:26+00:00","event":"pipeline_missing_in_db","telegram_user_id":1647707842,"telegram_message_id":660139,"amo_lead_id":null}
{"timestamp":"2026-09-03T13:30:26+00:00","event":"legacy_leadid_check","telegram_user_id":1647707842,"telegram_message_id":660139,"legacy_leadid":"41157929"}
{"timestamp":"2026-09-03T13:30:29+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1647707842,"telegram_message_id":660139,"contact_id":41157929,"linked_leads_count":3}
{"timestamp":"2026-09-03T13:30:30+00:00","event":"contact_lead_checked","telegram_user_id":1647707842,"telegram_message_id":660139,"contact_id":41157929,"amo_lead_id":40843979,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-03T13:30:31+00:00","event":"contact_lead_checked","telegram_user_id":1647707842,"telegram_message_id":660139,"contact_id":41157929,"amo_lead_id":41208491,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-03T13:30:32+00:00","event":"contact_lead_checked","telegram_user_id":1647707842,"telegram_message_id":660139,"contact_id":41157929,"amo_lead_id":41485991,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-03T13:30:32+00:00","event":"contact_ai_lead_found","telegram_user_id":1647707842,"telegram_message_id":660139,"contact_id":41157929,"amo_lead_id":41485991,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-03T13:30:32+00:00","event":"pipeline_check","telegram_user_id":1647707842,"telegram_message_id":660139,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T13:30:32+00:00","event":"ai_request","telegram_user_id":1647707842,"telegram_message_id":660139,"message":"Добрый день!\nПодскажите, пожалуйста, внутренний экзамен по практике можно будет сдать только в будний день? И какой диапазон времени охватывает?"}
{"timestamp":"2026-09-03T13:30:46+00:00","event":"support_mode_check","telegram_user_id":8185302634,"telegram_message_id":660140,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T13:30:46+00:00","event":"ai_skipped","telegram_user_id":8185302634,"telegram_message_id":660140,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T13:31:09+00:00","event":"support_mode_check","telegram_user_id":1790668563,"telegram_message_id":660142,"support_mode":"AI"}
{"timestamp":"2026-09-03T13:31:09+00:00","event":"pipeline_check","telegram_user_id":1790668563,"telegram_message_id":660142,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T13:31:09+00:00","event":"ai_request","telegram_user_id":1790668563,"telegram_message_id":660142,"message":"У меня все темы пройдены, последней темой стоит внутренний экзамен. А прогресс показывает 99%. Во вкладке тестирование пусто"}
{"timestamp":"2026-09-03T13:31:09+00:00","event":"ai_response","telegram_user_id":1647707842,"telegram_message_id":660139,"duration_ms":37002,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-03T13:31:09+00:00","event":"handoff_requested","telegram_user_id":1647707842,"telegram_message_id":660139,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-03T13:31:09+00:00","event":"handoff_mode_changed","telegram_user_id":1647707842,"telegram_message_id":660139,"first_handoff":true}
{"timestamp":"2026-09-03T13:31:09+00:00","event":"sensei_prepare","telegram_user_id":1647707842,"telegram_message_id":660139,"amo_lead_id":"41485991"}
{"timestamp":"2026-09-03T13:31:10+00:00","event":"sensei_started","telegram_user_id":1647707842,"telegram_message_id":660139,"amo_lead_id":"41485991","result":true}
{"timestamp":"2026-09-03T13:31:15+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1647707842,"telegram_message_id":660139}
{"timestamp":"2026-09-03T13:31:15+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1647707842,"telegram_message_id":660139}
{"timestamp":"2026-09-03T13:31:17+00:00","event":"ai_response","telegram_user_id":1790668563,"telegram_message_id":660142,"duration_ms":8201,"action":"ANSWER","answer":"При прогрессе 99% внутренний теоретический экзамен ещё не откроется. Первая попытка становится доступна после прохождения 100% теории — в приложении или веб-версии. Завершите оставшийся 1%, затем проверьте вкладку «Тестирование»."}
{"timestamp":"2026-09-03T13:31:17+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1790668563,"telegram_message_id":660142,"answer":"При прогрессе 99% внутренний теоретический экзамен ещё не откроется. Первая попытка становится доступна после прохождения 100% теории — в приложении или веб-версии. Завершите оставшийся 1%, затем проверьте вкладку «Тестирование»."}
{"timestamp":"2026-09-03T13:31:17+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1790668563,"telegram_message_id":660142}
{"timestamp":"2026-09-03T13:31:59+00:00","event":"support_mode_check","telegram_user_id":1790668563,"telegram_message_id":660155,"support_mode":"AI"}
{"timestamp":"2026-09-03T13:31:59+00:00","event":"pipeline_check","telegram_user_id":1790668563,"telegram_message_id":660155,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T13:31:59+00:00","event":"ai_request","telegram_user_id":1790668563,"telegram_message_id":660155,"message":"Как этот 1% завершить? Все темы пройдены"}
{"timestamp":"2026-09-03T13:32:32+00:00","event":"ai_response","telegram_user_id":1790668563,"telegram_message_id":660155,"duration_ms":32867,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-03T13:32:32+00:00","event":"handoff_requested","telegram_user_id":1790668563,"telegram_message_id":660155,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-03T13:32:32+00:00","event":"handoff_mode_changed","telegram_user_id":1790668563,"telegram_message_id":660155,"first_handoff":true}
{"timestamp":"2026-09-03T13:32:32+00:00","event":"sensei_prepare","telegram_user_id":1790668563,"telegram_message_id":660155,"amo_lead_id":"41352399"}
{"timestamp":"2026-09-03T13:32:32+00:00","event":"sensei_started","telegram_user_id":1790668563,"telegram_message_id":660155,"amo_lead_id":"41352399","result":true}
{"timestamp":"2026-09-03T13:32:33+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1790668563,"telegram_message_id":660155}
{"timestamp":"2026-09-03T13:32:33+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1790668563,"telegram_message_id":660155}
{"timestamp":"2026-09-03T13:33:36+00:00","event":"support_mode_check","telegram_user_id":654945469,"telegram_message_id":660159,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T13:33:36+00:00","event":"ai_skipped","telegram_user_id":654945469,"telegram_message_id":660159,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T13:35:03+00:00","event":"support_mode_check","telegram_user_id":1647707842,"telegram_message_id":660162,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T13:35:03+00:00","event":"ai_skipped","telegram_user_id":1647707842,"telegram_message_id":660162,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T13:35:46+00:00","event":"support_mode_check","telegram_user_id":654945469,"telegram_message_id":660165,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T13:35:46+00:00","event":"ai_skipped","telegram_user_id":654945469,"telegram_message_id":660165,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T13:35:52+00:00","event":"support_mode_check","telegram_user_id":654945469,"telegram_message_id":660166,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T13:35:52+00:00","event":"ai_skipped","telegram_user_id":654945469,"telegram_message_id":660166,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T13:41:07+00:00","event":"support_mode_check","telegram_user_id":654945469,"telegram_message_id":660171,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T13:41:07+00:00","event":"ai_skipped","telegram_user_id":654945469,"telegram_message_id":660171,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T13:41:48+00:00","event":"support_mode_check","telegram_user_id":654945469,"telegram_message_id":660177,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T13:41:48+00:00","event":"ai_skipped","telegram_user_id":654945469,"telegram_message_id":660177,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T13:42:38+00:00","event":"support_mode_check","telegram_user_id":654945469,"telegram_message_id":660182,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T13:42:38+00:00","event":"ai_skipped","telegram_user_id":654945469,"telegram_message_id":660182,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T13:42:42+00:00","event":"support_mode_check","telegram_user_id":1262163974,"telegram_message_id":660183,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T13:42:42+00:00","event":"ai_skipped","telegram_user_id":1262163974,"telegram_message_id":660183,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T13:43:29+00:00","event":"support_mode_check","telegram_user_id":654945469,"telegram_message_id":660185,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T13:43:29+00:00","event":"ai_skipped","telegram_user_id":654945469,"telegram_message_id":660185,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T13:46:01+00:00","event":"support_mode_check","telegram_user_id":1262163974,"telegram_message_id":660188,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T13:46:01+00:00","event":"ai_skipped","telegram_user_id":1262163974,"telegram_message_id":660188,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T13:51:39+00:00","event":"support_mode_check","telegram_user_id":1061249467,"telegram_message_id":660195,"support_mode":"AI"}
{"timestamp":"2026-09-03T13:51:39+00:00","event":"pipeline_check","telegram_user_id":1061249467,"telegram_message_id":660195,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T13:51:39+00:00","event":"ai_skipped","telegram_user_id":1061249467,"telegram_message_id":660195,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T13:51:55+00:00","event":"support_mode_check","telegram_user_id":1298897150,"telegram_message_id":660196,"support_mode":"AI"}
{"timestamp":"2026-09-03T13:51:55+00:00","event":"pipeline_missing_in_db","telegram_user_id":1298897150,"telegram_message_id":660196,"amo_lead_id":null}
{"timestamp":"2026-09-03T13:51:55+00:00","event":"legacy_leadid_check","telegram_user_id":1298897150,"telegram_message_id":660196,"legacy_leadid":"41776965"}
{"timestamp":"2026-09-03T13:51:57+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1298897150,"telegram_message_id":660196,"contact_id":41776965,"linked_leads_count":2}
{"timestamp":"2026-09-03T13:51:57+00:00","event":"contact_lead_checked","telegram_user_id":1298897150,"telegram_message_id":660196,"contact_id":41776965,"amo_lead_id":41501945,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-03T13:51:58+00:00","event":"contact_lead_checked","telegram_user_id":1298897150,"telegram_message_id":660196,"contact_id":41776965,"amo_lead_id":41549029,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-03T13:51:58+00:00","event":"contact_ai_lead_found","telegram_user_id":1298897150,"telegram_message_id":660196,"contact_id":41776965,"amo_lead_id":41549029,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-03T13:51:58+00:00","event":"pipeline_check","telegram_user_id":1298897150,"telegram_message_id":660196,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T13:51:58+00:00","event":"ai_request","telegram_user_id":1298897150,"telegram_message_id":660196,"message":"А вопросы у всех одинаковые?"}
{"timestamp":"2026-09-03T13:53:32+00:00","event":"ai_response","telegram_user_id":1298897150,"telegram_message_id":660196,"duration_ms":93872,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-03T13:53:32+00:00","event":"handoff_requested","telegram_user_id":1298897150,"telegram_message_id":660196,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-03T13:53:32+00:00","event":"handoff_mode_changed","telegram_user_id":1298897150,"telegram_message_id":660196,"first_handoff":true}
{"timestamp":"2026-09-03T13:53:32+00:00","event":"sensei_prepare","telegram_user_id":1298897150,"telegram_message_id":660196,"amo_lead_id":"41549029"}
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{"timestamp":"2026-09-03T13:53:33+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1298897150,"telegram_message_id":660196}
{"timestamp":"2026-09-03T13:53:33+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1298897150,"telegram_message_id":660196}
{"timestamp":"2026-09-03T13:56:44+00:00","event":"support_mode_check","telegram_user_id":1262163974,"telegram_message_id":660201,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T13:56:44+00:00","event":"ai_skipped","telegram_user_id":1262163974,"telegram_message_id":660201,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T13:57:44+00:00","event":"support_mode_check","telegram_user_id":1298897150,"telegram_message_id":660204,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T13:57:44+00:00","event":"ai_skipped","telegram_user_id":1298897150,"telegram_message_id":660204,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T13:57:50+00:00","event":"support_mode_check","telegram_user_id":1298897150,"telegram_message_id":660205,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T13:57:50+00:00","event":"ai_skipped","telegram_user_id":1298897150,"telegram_message_id":660205,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T14:00:57+00:00","event":"support_mode_check","telegram_user_id":7105150386,"telegram_message_id":660208,"support_mode":"AI"}
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{"timestamp":"2026-09-03T14:00:57+00:00","event":"ai_skipped","telegram_user_id":7105150386,"telegram_message_id":660208,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T14:00:58+00:00","event":"support_mode_check","telegram_user_id":1298897150,"telegram_message_id":660209,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T14:00:58+00:00","event":"ai_skipped","telegram_user_id":1298897150,"telegram_message_id":660209,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T14:16:38+00:00","event":"support_mode_check","telegram_user_id":2132761613,"telegram_message_id":660224,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T14:16:38+00:00","event":"ai_skipped","telegram_user_id":2132761613,"telegram_message_id":660224,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T14:16:39+00:00","event":"support_mode_check","telegram_user_id":2132761613,"telegram_message_id":660226,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T14:16:39+00:00","event":"ai_skipped","telegram_user_id":2132761613,"telegram_message_id":660226,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T14:16:47+00:00","event":"support_mode_check","telegram_user_id":689892152,"telegram_message_id":660230,"support_mode":"AI"}
{"timestamp":"2026-09-03T14:16:47+00:00","event":"pipeline_missing_in_db","telegram_user_id":689892152,"telegram_message_id":660230,"amo_lead_id":null}
{"timestamp":"2026-09-03T14:16:47+00:00","event":"legacy_leadid_check","telegram_user_id":689892152,"telegram_message_id":660230,"legacy_leadid":"41291963"}
{"timestamp":"2026-09-03T14:16:49+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":689892152,"telegram_message_id":660230,"contact_id":41291963,"linked_leads_count":2}
{"timestamp":"2026-09-03T14:16:49+00:00","event":"contact_lead_checked","telegram_user_id":689892152,"telegram_message_id":660230,"contact_id":41291963,"amo_lead_id":41039619,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-03T14:16:50+00:00","event":"contact_lead_checked","telegram_user_id":689892152,"telegram_message_id":660230,"contact_id":41291963,"amo_lead_id":41144265,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-03T14:16:50+00:00","event":"contact_ai_lead_found","telegram_user_id":689892152,"telegram_message_id":660230,"contact_id":41291963,"amo_lead_id":41144265,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
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{"timestamp":"2026-09-03T14:16:50+00:00","event":"ai_request","telegram_user_id":689892152,"telegram_message_id":660230,"message":"1. Юго-Западная \n2. 10:00 - 11:30 в пн, чт, пт\nДо 14:30 в ср, сб"}
{"timestamp":"2026-09-03T14:17:09+00:00","event":"ai_response","telegram_user_id":689892152,"telegram_message_id":660230,"duration_ms":18954,"action":"ANSWER","answer":"После допуска к практике и выбора локаций инструктора назначают по вторникам и пятницам. Первое занятие обычно начинается через 1–2 недели после назначения. Указанные пожелания: Юго-Западная, понедельник, четверг и пятница с 10:00 до 11:30, среда и суббота до 14:30."}
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{"timestamp":"2026-09-03T14:25:37+00:00","event":"ai_request","telegram_user_id":1053425206,"telegram_message_id":660249,"message":"Добрый день"}
{"timestamp":"2026-09-03T14:25:42+00:00","event":"ai_response","telegram_user_id":1053425206,"telegram_message_id":660249,"duration_ms":5338,"action":"ANSWER","answer":"Добрый день! Чем можем помочь?"}
{"timestamp":"2026-09-03T14:25:42+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1053425206,"telegram_message_id":660249,"answer":"Добрый день! Чем можем помочь?"}
{"timestamp":"2026-09-03T14:25:43+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1053425206,"telegram_message_id":660249}
{"timestamp":"2026-09-03T14:25:43+00:00","event":"support_mode_check","telegram_user_id":1053425206,"telegram_message_id":660250,"support_mode":"AI"}
{"timestamp":"2026-09-03T14:25:43+00:00","event":"pipeline_check","telegram_user_id":1053425206,"telegram_message_id":660250,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T14:25:43+00:00","event":"ai_request","telegram_user_id":1053425206,"telegram_message_id":660250,"message":"ваш адрес лавный офис автошколы «Колесо» в Москве находится по адресу: проспект Андропова, д. 8"}
{"timestamp":"2026-09-03T14:25:49+00:00","event":"ai_response","telegram_user_id":1053425206,"telegram_message_id":660250,"duration_ms":6458,"action":"ANSWER","answer":"Официальный сайт указывает два офиса автошколы «Колесо» в Москве:\n\n- проспект Андропова, д. 8;\n- Суворовская площадь, д. 1/52к2."}
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{"timestamp":"2026-09-03T14:25:55+00:00","event":"ai_request","telegram_user_id":1053425206,"telegram_message_id":660251,"message":"?"}
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{"timestamp":"2026-09-03T14:40:31+00:00","event":"ai_request","telegram_user_id":1013496488,"telegram_message_id":660284,"message":"Здравствуйте"}
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{"timestamp":"2026-09-03T15:00:14+00:00","event":"support_mode_check","telegram_user_id":880091645,"telegram_message_id":660318,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T15:00:14+00:00","event":"ai_skipped","telegram_user_id":880091645,"telegram_message_id":660318,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T15:01:45+00:00","event":"support_mode_check","telegram_user_id":922752306,"telegram_message_id":660320,"support_mode":"AI"}
{"timestamp":"2026-09-03T15:01:45+00:00","event":"pipeline_missing_in_db","telegram_user_id":922752306,"telegram_message_id":660320,"amo_lead_id":null}
{"timestamp":"2026-09-03T15:01:45+00:00","event":"legacy_leadid_check","telegram_user_id":922752306,"telegram_message_id":660320,"legacy_leadid":"41974683"}
{"timestamp":"2026-09-03T15:01:47+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":922752306,"telegram_message_id":660320,"contact_id":41974683,"linked_leads_count":2}
{"timestamp":"2026-09-03T15:01:48+00:00","event":"contact_lead_checked","telegram_user_id":922752306,"telegram_message_id":660320,"contact_id":41974683,"amo_lead_id":41848083,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-03T15:01:48+00:00","event":"contact_lead_checked","telegram_user_id":922752306,"telegram_message_id":660320,"contact_id":41974683,"amo_lead_id":41852789,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-03T15:01:48+00:00","event":"contact_ai_lead_found","telegram_user_id":922752306,"telegram_message_id":660320,"contact_id":41974683,"amo_lead_id":41852789,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-03T15:01:48+00:00","event":"pipeline_check","telegram_user_id":922752306,"telegram_message_id":660320,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T15:01:48+00:00","event":"ai_request","telegram_user_id":922752306,"telegram_message_id":660320,"message":"Я сдал все экзамены, хочу записаться в ГАИ на экзамены"}
{"timestamp":"2026-09-03T15:03:48+00:00","event":"ai_error","telegram_user_id":922752306,"telegram_message_id":660320,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-03T15:03:49+00:00","event":"ai_error_handoff_sent","telegram_user_id":922752306,"telegram_message_id":660320}
{"timestamp":"2026-09-03T15:05:22+00:00","event":"support_mode_check","telegram_user_id":922752306,"telegram_message_id":660323,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T15:05:22+00:00","event":"ai_skipped","telegram_user_id":922752306,"telegram_message_id":660323,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T15:05:58+00:00","event":"support_mode_check","telegram_user_id":846965059,"telegram_message_id":660324,"support_mode":"AI"}
{"timestamp":"2026-09-03T15:05:58+00:00","event":"pipeline_check","telegram_user_id":846965059,"telegram_message_id":660324,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T15:05:58+00:00","event":"ai_request","telegram_user_id":846965059,"telegram_message_id":660324,"message":"Здравствуйте! Пока на данный момент на следующей неделе не имею графика. Могу ли я предварительно записаться возле станций Водный стадион и речной вокзал, в понедельник до 11 ч.. Насчёт остальных дней пока сказать не могу, точнее напишу на следующей неделе"}
{"timestamp":"2026-09-03T15:06:45+00:00","event":"support_mode_check","telegram_user_id":1901916250,"telegram_message_id":660325,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T15:06:45+00:00","event":"ai_skipped","telegram_user_id":1901916250,"telegram_message_id":660325,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T15:07:58+00:00","event":"ai_error","telegram_user_id":846965059,"telegram_message_id":660324,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120000 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-03T15:07:59+00:00","event":"ai_error_handoff_sent","telegram_user_id":846965059,"telegram_message_id":660324}
{"timestamp":"2026-09-03T15:09:55+00:00","event":"support_mode_check","telegram_user_id":126745540,"telegram_message_id":660336,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T15:09:55+00:00","event":"ai_skipped","telegram_user_id":126745540,"telegram_message_id":660336,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T15:10:18+00:00","event":"support_mode_check","telegram_user_id":922752306,"telegram_message_id":660337,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T15:10:18+00:00","event":"ai_skipped","telegram_user_id":922752306,"telegram_message_id":660337,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T15:13:24+00:00","event":"support_mode_check","telegram_user_id":1901916250,"telegram_message_id":660341,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T15:13:24+00:00","event":"ai_skipped","telegram_user_id":1901916250,"telegram_message_id":660341,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T15:13:28+00:00","event":"support_mode_check","telegram_user_id":431586716,"telegram_message_id":660342,"support_mode":"AI"}
{"timestamp":"2026-09-03T15:13:28+00:00","event":"pipeline_check","telegram_user_id":431586716,"telegram_message_id":660342,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T15:13:28+00:00","event":"ai_request","telegram_user_id":431586716,"telegram_message_id":660342,"message":"Добрый день, спасибо \n\nОплачу в понедельник"}
{"timestamp":"2026-09-03T15:13:55+00:00","event":"support_mode_check","telegram_user_id":1901916250,"telegram_message_id":660343,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T15:13:55+00:00","event":"ai_skipped","telegram_user_id":1901916250,"telegram_message_id":660343,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T15:14:09+00:00","event":"support_mode_check","telegram_user_id":1901916250,"telegram_message_id":660345,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T15:14:09+00:00","event":"ai_skipped","telegram_user_id":1901916250,"telegram_message_id":660345,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T15:15:28+00:00","event":"ai_error","telegram_user_id":431586716,"telegram_message_id":660342,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120000 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-03T15:15:29+00:00","event":"ai_error_handoff_sent","telegram_user_id":431586716,"telegram_message_id":660342}
{"timestamp":"2026-09-03T15:19:18+00:00","event":"support_mode_check","telegram_user_id":1338883834,"telegram_message_id":660352,"support_mode":"AI"}
{"timestamp":"2026-09-03T15:19:18+00:00","event":"pipeline_missing_in_db","telegram_user_id":1338883834,"telegram_message_id":660352,"amo_lead_id":null}
{"timestamp":"2026-09-03T15:19:18+00:00","event":"legacy_leadid_check","telegram_user_id":1338883834,"telegram_message_id":660352,"legacy_leadid":"42455767"}
{"timestamp":"2026-09-03T15:19:19+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1338883834,"telegram_message_id":660352,"contact_id":42455767,"linked_leads_count":2}
{"timestamp":"2026-09-03T15:19:20+00:00","event":"contact_lead_checked","telegram_user_id":1338883834,"telegram_message_id":660352,"contact_id":42455767,"amo_lead_id":42365635,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-03T15:19:20+00:00","event":"contact_lead_checked","telegram_user_id":1338883834,"telegram_message_id":660352,"contact_id":42455767,"amo_lead_id":42375289,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-03T15:19:20+00:00","event":"contact_ai_lead_found","telegram_user_id":1338883834,"telegram_message_id":660352,"contact_id":42455767,"amo_lead_id":42375289,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-03T15:19:20+00:00","event":"pipeline_check","telegram_user_id":1338883834,"telegram_message_id":660352,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T15:19:20+00:00","event":"ai_request","telegram_user_id":1338883834,"telegram_message_id":660352,"message":"Здравствуйте, вы назначили инструктора, но оказалось что у него не механика, вы что то напутали. Какие есть рядом с Щукино инструкторы с МКПП?"}
{"timestamp":"2026-09-03T15:19:34+00:00","event":"ai_error","telegram_user_id":1338883834,"telegram_message_id":660352,"error_type":"RuntimeException","error":"AI HTTP 500: {\"detail\":\"Internal AI error\"}"}
{"timestamp":"2026-09-03T15:19:35+00:00","event":"ai_error_handoff_sent","telegram_user_id":1338883834,"telegram_message_id":660352}
{"timestamp":"2026-09-03T15:23:07+00:00","event":"support_mode_check","telegram_user_id":838648409,"telegram_message_id":660356,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T15:23:07+00:00","event":"ai_skipped","telegram_user_id":838648409,"telegram_message_id":660356,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T15:27:22+00:00","event":"support_mode_check","telegram_user_id":584212742,"telegram_message_id":660358,"support_mode":"AI"}
{"timestamp":"2026-09-03T15:27:22+00:00","event":"pipeline_missing_in_db","telegram_user_id":584212742,"telegram_message_id":660358,"amo_lead_id":null}
{"timestamp":"2026-09-03T15:27:22+00:00","event":"legacy_leadid_check","telegram_user_id":584212742,"telegram_message_id":660358,"legacy_leadid":"18867903"}
{"timestamp":"2026-09-03T15:27:24+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":584212742,"telegram_message_id":660358,"amo_lead_id":18867903,"amo_pipeline_id":4311799,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-03T15:27:24+00:00","event":"pipeline_check","telegram_user_id":584212742,"telegram_message_id":660358,"amo_pipeline_id":4311799,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T15:27:24+00:00","event":"ai_skipped","telegram_user_id":584212742,"telegram_message_id":660358,"reason":"wrong_pipeline","amo_pipeline_id":4311799,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T15:27:30+00:00","event":"support_mode_check","telegram_user_id":1310875393,"telegram_message_id":660359,"support_mode":"AI"}
{"timestamp":"2026-09-03T15:27:30+00:00","event":"pipeline_missing_in_db","telegram_user_id":1310875393,"telegram_message_id":660359,"amo_lead_id":null}
{"timestamp":"2026-09-03T15:27:30+00:00","event":"legacy_leadid_check","telegram_user_id":1310875393,"telegram_message_id":660359,"legacy_leadid":"40766785"}
{"timestamp":"2026-09-03T15:27:32+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1310875393,"telegram_message_id":660359,"contact_id":40766785,"linked_leads_count":2}
{"timestamp":"2026-09-03T15:27:32+00:00","event":"contact_lead_checked","telegram_user_id":1310875393,"telegram_message_id":660359,"contact_id":40766785,"amo_lead_id":40374617,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-03T15:27:32+00:00","event":"contact_lead_checked","telegram_user_id":1310875393,"telegram_message_id":660359,"contact_id":40766785,"amo_lead_id":42771223,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-03T15:27:32+00:00","event":"contact_ai_lead_found","telegram_user_id":1310875393,"telegram_message_id":660359,"contact_id":40766785,"amo_lead_id":42771223,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-03T15:27:32+00:00","event":"pipeline_check","telegram_user_id":1310875393,"telegram_message_id":660359,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T15:27:32+00:00","event":"ai_request","telegram_user_id":1310875393,"telegram_message_id":660359,"message":"здравствуйте, а можно сразу оплатить вторую часть?"}
{"timestamp":"2026-09-03T15:27:39+00:00","event":"ai_response","telegram_user_id":1310875393,"telegram_message_id":660359,"duration_ms":6854,"action":"ANSWER","answer":"Да, можно оплачивать курс частями по внутренней рассрочке. Конкретный график платежей зависит от вашего договора."}
{"timestamp":"2026-09-03T15:27:40+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1310875393,"telegram_message_id":660359,"answer":"Да, можно оплачивать курс частями по внутренней рассрочке. Конкретный график платежей зависит от вашего договора."}
{"timestamp":"2026-09-03T15:27:40+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1310875393,"telegram_message_id":660359}
{"timestamp":"2026-09-03T15:27:42+00:00","event":"support_mode_check","telegram_user_id":1310875393,"telegram_message_id":660361,"support_mode":"AI"}
{"timestamp":"2026-09-03T15:27:42+00:00","event":"pipeline_check","telegram_user_id":1310875393,"telegram_message_id":660361,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T15:27:42+00:00","event":"ai_request","telegram_user_id":1310875393,"telegram_message_id":660361,"message":"получается, когда я пройду 50% теории у меня сразу начнутся практические занятия?"}
{"timestamp":"2026-09-03T15:27:48+00:00","event":"ai_response","telegram_user_id":1310875393,"telegram_message_id":660361,"duration_ms":5854,"action":"ANSWER","answer":"Не сразу. Для допуска к практике нужно пройти более 50% теории, предоставить оригинал медсправки 003-В/у и при рассрочке оплатить третий взнос. Конкретный статус документов и оплаты можно проверить только через сотрудника."}
{"timestamp":"2026-09-03T15:27:48+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1310875393,"telegram_message_id":660361,"answer":"Не сразу. Для допуска к практике нужно пройти более 50% теории, предоставить оригинал медсправки 003-В/у и при рассрочке оплатить третий взнос. Конкретный статус документов и оплаты можно проверить только через сотрудника."}
{"timestamp":"2026-09-03T15:27:48+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1310875393,"telegram_message_id":660361}
{"timestamp":"2026-09-03T15:28:07+00:00","event":"support_mode_check","telegram_user_id":1901916250,"telegram_message_id":660363,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T15:28:07+00:00","event":"ai_skipped","telegram_user_id":1901916250,"telegram_message_id":660363,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T15:29:18+00:00","event":"support_mode_check","telegram_user_id":1310875393,"telegram_message_id":660366,"support_mode":"AI"}
{"timestamp":"2026-09-03T15:29:18+00:00","event":"pipeline_check","telegram_user_id":1310875393,"telegram_message_id":660366,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T15:29:18+00:00","event":"ai_request","telegram_user_id":1310875393,"telegram_message_id":660366,"message":"я хочу оплатить еще один платеж"}
{"timestamp":"2026-09-03T15:29:21+00:00","event":"ai_response","telegram_user_id":1310875393,"telegram_message_id":660366,"duration_ms":3023,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-03T15:29:21+00:00","event":"handoff_requested","telegram_user_id":1310875393,"telegram_message_id":660366,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-03T15:29:21+00:00","event":"handoff_mode_changed","telegram_user_id":1310875393,"telegram_message_id":660366,"first_handoff":true}
{"timestamp":"2026-09-03T15:29:21+00:00","event":"sensei_prepare","telegram_user_id":1310875393,"telegram_message_id":660366,"amo_lead_id":"42771223"}
{"timestamp":"2026-09-03T15:29:21+00:00","event":"sensei_started","telegram_user_id":1310875393,"telegram_message_id":660366,"amo_lead_id":"42771223","result":true}
{"timestamp":"2026-09-03T15:29:23+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1310875393,"telegram_message_id":660366}
{"timestamp":"2026-09-03T15:29:23+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1310875393,"telegram_message_id":660366}
{"timestamp":"2026-09-03T15:29:36+00:00","event":"support_mode_check","telegram_user_id":584212742,"telegram_message_id":660370,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T15:29:36+00:00","event":"ai_skipped","telegram_user_id":584212742,"telegram_message_id":660370,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T15:29:59+00:00","event":"support_mode_check","telegram_user_id":1310875393,"telegram_message_id":660371,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T15:29:59+00:00","event":"ai_skipped","telegram_user_id":1310875393,"telegram_message_id":660371,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T15:30:32+00:00","event":"support_mode_check","telegram_user_id":1310875393,"telegram_message_id":660373,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T15:30:32+00:00","event":"ai_skipped","telegram_user_id":1310875393,"telegram_message_id":660373,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T15:31:59+00:00","event":"support_mode_check","telegram_user_id":1901916250,"telegram_message_id":660375,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T15:31:59+00:00","event":"ai_skipped","telegram_user_id":1901916250,"telegram_message_id":660375,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T15:32:35+00:00","event":"support_mode_check","telegram_user_id":1310875393,"telegram_message_id":660378,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T15:32:35+00:00","event":"ai_skipped","telegram_user_id":1310875393,"telegram_message_id":660378,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T15:32:50+00:00","event":"support_mode_check","telegram_user_id":1310875393,"telegram_message_id":660379,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T15:32:50+00:00","event":"ai_skipped","telegram_user_id":1310875393,"telegram_message_id":660379,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T15:37:38+00:00","event":"support_mode_check","telegram_user_id":1901916250,"telegram_message_id":660383,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T15:37:38+00:00","event":"ai_skipped","telegram_user_id":1901916250,"telegram_message_id":660383,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T15:38:33+00:00","event":"support_mode_check","telegram_user_id":1901916250,"telegram_message_id":660386,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T15:38:33+00:00","event":"ai_skipped","telegram_user_id":1901916250,"telegram_message_id":660386,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T15:44:38+00:00","event":"support_mode_check","telegram_user_id":846156589,"telegram_message_id":660392,"support_mode":"AI"}
{"timestamp":"2026-09-03T15:44:38+00:00","event":"pipeline_missing_in_db","telegram_user_id":846156589,"telegram_message_id":660392,"amo_lead_id":null}
{"timestamp":"2026-09-03T15:44:38+00:00","event":"legacy_leadid_check","telegram_user_id":846156589,"telegram_message_id":660392,"legacy_leadid":"40069933"}
{"timestamp":"2026-09-03T15:44:39+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":846156589,"telegram_message_id":660392,"amo_lead_id":40069933,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-03T15:44:39+00:00","event":"pipeline_check","telegram_user_id":846156589,"telegram_message_id":660392,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T15:44:39+00:00","event":"ai_request","telegram_user_id":846156589,"telegram_message_id":660392,"message":"Здравствуйте, можно ли еще купить дополнительные часы по вождению?"}
{"timestamp":"2026-09-03T15:44:44+00:00","event":"ai_response","telegram_user_id":846156589,"telegram_message_id":660392,"duration_ms":5035,"action":"ANSWER","answer":"Да, можно приобрести дополнительное занятие по вождению: 2 000 ₽. Для категории B занятие длится 90 минут, для категории A — 60 минут."}
{"timestamp":"2026-09-03T15:44:44+00:00","event":"telegram_ai_answer_sent","telegram_user_id":846156589,"telegram_message_id":660392,"answer":"Да, можно приобрести дополнительное занятие по вождению: 2 000 ₽. Для категории B занятие длится 90 минут, для категории A — 60 минут."}
{"timestamp":"2026-09-03T15:44:44+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":846156589,"telegram_message_id":660392}
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{"timestamp":"2026-09-03T15:54:33+00:00","event":"ai_request","telegram_user_id":5546085874,"telegram_message_id":660436,"message":"Здравствуйте. Откройте пожалуйста доступ к тестированию."}
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{"timestamp":"2026-09-03T15:57:30+00:00","event":"ai_request","telegram_user_id":834433297,"telegram_message_id":660444,"message":"Здравствуйте \nНасколько я понимаю, на момент сдачи экзамена в гаи, справка должна действовать ещё 3 месяца\nНет разве? \n\nСоответственно мне в любом случае нужно делать справку \n\nВторой вопрос это до какого числа у меня эта справка действует"}
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{"timestamp":"2026-09-03T15:58:21+00:00","event":"ai_request","telegram_user_id":839640646,"telegram_message_id":660448,"message":"здравствуйте! подскажите , что-то нужно брать с собой на внутренний экзамен (документы)? как он вообще проходит?"}
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{"timestamp":"2026-09-03T17:52:42+00:00","event":"ai_request","telegram_user_id":1013496488,"telegram_message_id":660586,"message":"Спасибо)"}
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{"timestamp":"2026-09-03T18:16:20+00:00","event":"ai_response","telegram_user_id":391198299,"telegram_message_id":660600,"duration_ms":6912,"action":"ANSWER","answer":"Если обучение в рассрочку, к очным занятиям по вождению допускают после прохождения более 50% теории, предоставления оригинала медсправки 003-В/у и оплаты третьего взноса. Локацию занятия можно выбрать на карте автодромов."}
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{"timestamp":"2026-09-03T18:29:21+00:00","event":"ai_request","telegram_user_id":1320188789,"telegram_message_id":660614,"message":"Здравствуйте! Назначьте мне пожалуйста инструктора на внутренний экзамен 🙏"}
{"timestamp":"2026-09-03T18:29:24+00:00","event":"ai_response","telegram_user_id":1320188789,"telegram_message_id":660614,"duration_ms":2787,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-03T18:29:24+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1320188789,"telegram_message_id":660614}
{"timestamp":"2026-09-03T18:34:16+00:00","event":"support_mode_check","telegram_user_id":1326098173,"telegram_message_id":660620,"support_mode":"AI"}
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{"timestamp":"2026-09-03T18:34:17+00:00","event":"ai_request","telegram_user_id":1326098173,"telegram_message_id":660620,"message":"Здравствуйте! А как узнать, где будут проходить все экзамены?"}
{"timestamp":"2026-09-03T18:36:17+00:00","event":"ai_error","telegram_user_id":1326098173,"telegram_message_id":660620,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120000 milliseconds with 0 bytes received"}
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{"timestamp":"2026-09-03T18:43:03+00:00","event":"ai_request","telegram_user_id":1211369064,"telegram_message_id":660641,"message":"Экзамены!"}
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{"timestamp":"2026-09-03T18:43:08+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1211369064,"telegram_message_id":660641,"answer":"Уточните, пожалуйста: вы уже сдали оба внутренних экзамена или только завершили теорию и практику?"}
{"timestamp":"2026-09-03T18:43:09+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1211369064,"telegram_message_id":660641}
{"timestamp":"2026-09-03T18:43:36+00:00","event":"support_mode_check","telegram_user_id":1211369064,"telegram_message_id":660644,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T18:43:36+00:00","event":"ai_skipped","telegram_user_id":1211369064,"telegram_message_id":660644,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T18:50:46+00:00","event":"support_mode_check","telegram_user_id":1363516494,"telegram_message_id":660645,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T18:50:46+00:00","event":"ai_skipped","telegram_user_id":1363516494,"telegram_message_id":660645,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T18:56:34+00:00","event":"support_mode_check","telegram_user_id":1338883834,"telegram_message_id":660646,"support_mode":"AI"}
{"timestamp":"2026-09-03T18:56:34+00:00","event":"pipeline_check","telegram_user_id":1338883834,"telegram_message_id":660646,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T18:56:34+00:00","event":"ai_request","telegram_user_id":1338883834,"telegram_message_id":660646,"message":"Давайте на Тушинской"}
{"timestamp":"2026-09-03T18:57:03+00:00","event":"ai_response","telegram_user_id":1338883834,"telegram_message_id":660646,"duration_ms":28808,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-03T18:57:03+00:00","event":"handoff_requested","telegram_user_id":1338883834,"telegram_message_id":660646,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-03T18:57:03+00:00","event":"handoff_mode_changed","telegram_user_id":1338883834,"telegram_message_id":660646,"first_handoff":false}
{"timestamp":"2026-09-03T18:57:05+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1338883834,"telegram_message_id":660646}
{"timestamp":"2026-09-03T18:57:05+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1338883834,"telegram_message_id":660646}
{"timestamp":"2026-09-03T19:06:15+00:00","event":"support_mode_check","telegram_user_id":391198299,"telegram_message_id":660649,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T19:06:15+00:00","event":"ai_skipped","telegram_user_id":391198299,"telegram_message_id":660649,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T19:17:16+00:00","event":"support_mode_check","telegram_user_id":256365981,"telegram_message_id":660652,"support_mode":"AI"}
{"timestamp":"2026-09-03T19:17:16+00:00","event":"pipeline_missing_in_db","telegram_user_id":256365981,"telegram_message_id":660652,"amo_lead_id":null}
{"timestamp":"2026-09-03T19:17:16+00:00","event":"legacy_leadid_check","telegram_user_id":256365981,"telegram_message_id":660652,"legacy_leadid":"42483331"}
{"timestamp":"2026-09-03T19:17:17+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":256365981,"telegram_message_id":660652,"contact_id":42483331,"linked_leads_count":2}
{"timestamp":"2026-09-03T19:17:18+00:00","event":"contact_lead_checked","telegram_user_id":256365981,"telegram_message_id":660652,"contact_id":42483331,"amo_lead_id":42378101,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-03T19:17:18+00:00","event":"contact_lead_checked","telegram_user_id":256365981,"telegram_message_id":660652,"contact_id":42483331,"amo_lead_id":42674113,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-03T19:17:18+00:00","event":"contact_ai_lead_found","telegram_user_id":256365981,"telegram_message_id":660652,"contact_id":42483331,"amo_lead_id":42674113,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-03T19:17:18+00:00","event":"pipeline_check","telegram_user_id":256365981,"telegram_message_id":660652,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T19:17:18+00:00","event":"ai_request","telegram_user_id":256365981,"telegram_message_id":660652,"message":"Добрый вечер, когда начнутся занятия?"}
{"timestamp":"2026-09-03T19:17:23+00:00","event":"ai_response","telegram_user_id":256365981,"telegram_message_id":660652,"duration_ms":4720,"action":"ANSWER","answer":"Если вы уже получили допуск к практике и выбрали удобные локации, инструктора назначают по вторникам и пятницам. Первое занятие обычно начинается через 1–2 недели после назначения инструктора."}
{"timestamp":"2026-09-03T19:17:23+00:00","event":"telegram_ai_answer_sent","telegram_user_id":256365981,"telegram_message_id":660652,"answer":"Если вы уже получили допуск к практике и выбрали удобные локации, инструктора назначают по вторникам и пятницам. Первое занятие обычно начинается через 1–2 недели после назначения инструктора."}
{"timestamp":"2026-09-03T19:17:23+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":256365981,"telegram_message_id":660652}
{"timestamp":"2026-09-03T19:21:36+00:00","event":"support_mode_check","telegram_user_id":256365981,"telegram_message_id":660655,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T19:21:36+00:00","event":"ai_skipped","telegram_user_id":256365981,"telegram_message_id":660655,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T19:21:37+00:00","event":"support_mode_check","telegram_user_id":256365981,"telegram_message_id":660656,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T19:21:37+00:00","event":"ai_skipped","telegram_user_id":256365981,"telegram_message_id":660656,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T19:27:12+00:00","event":"support_mode_check","telegram_user_id":1120465859,"telegram_message_id":660662,"support_mode":"AI"}
{"timestamp":"2026-09-03T19:27:12+00:00","event":"pipeline_check","telegram_user_id":1120465859,"telegram_message_id":660662,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T19:27:12+00:00","event":"ai_request","telegram_user_id":1120465859,"telegram_message_id":660662,"message":"А когда уже мне откроется тестирование для внутреннего теоретического экзамена \\"}
{"timestamp":"2026-09-03T19:27:30+00:00","event":"ai_response","telegram_user_id":1120465859,"telegram_message_id":660662,"duration_ms":17904,"action":"ANSWER","answer":"​Первая попытка внутреннего теоретического экзамена открывается после прохождения 100% теории. Если 100% уже выполнено, а тестирование не открылось, обратитесь в поддержку."}
{"timestamp":"2026-09-03T19:27:31+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1120465859,"telegram_message_id":660662,"answer":"​Первая попытка внутреннего теоретического экзамена открывается после прохождения 100% теории. Если 100% уже выполнено, а тестирование не открылось, обратитесь в поддержку."}
{"timestamp":"2026-09-03T19:27:31+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1120465859,"telegram_message_id":660662}
{"timestamp":"2026-09-03T19:42:08+00:00","event":"support_mode_check","telegram_user_id":5558498991,"telegram_message_id":660672,"support_mode":"AI"}
{"timestamp":"2026-09-03T19:42:08+00:00","event":"pipeline_check","telegram_user_id":5558498991,"telegram_message_id":660672,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T19:42:08+00:00","event":"ai_request","telegram_user_id":5558498991,"telegram_message_id":660672,"message":"Предпочтительно: Новые Черёмушки\nНе очень удобно: Проспект мира, Коломенская"}
{"timestamp":"2026-09-03T19:42:13+00:00","event":"ai_response","telegram_user_id":5558498991,"telegram_message_id":660672,"duration_ms":4722,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-03T19:42:13+00:00","event":"handoff_requested","telegram_user_id":5558498991,"telegram_message_id":660672,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-03T19:42:13+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5558498991,"telegram_message_id":660672}
{"timestamp":"2026-09-03T19:42:13+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5558498991,"telegram_message_id":660672}
{"timestamp":"2026-09-03T19:50:44+00:00","event":"support_mode_check","telegram_user_id":700918803,"telegram_message_id":660675,"support_mode":"AI"}
{"timestamp":"2026-09-03T19:50:44+00:00","event":"pipeline_check","telegram_user_id":700918803,"telegram_message_id":660675,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T19:50:44+00:00","event":"ai_request","telegram_user_id":700918803,"telegram_message_id":660675,"message":"А куда направят ссылку и кто это сделает?"}
{"timestamp":"2026-09-03T19:50:47+00:00","event":"ai_response","telegram_user_id":700918803,"telegram_message_id":660675,"duration_ms":2836,"action":"ANSWER","answer":"После оформления вам направят данные для входа в приложение или учебный кабинет. Кто именно отправит ссылку, в материалах не указано."}
{"timestamp":"2026-09-03T19:50:47+00:00","event":"telegram_ai_answer_sent","telegram_user_id":700918803,"telegram_message_id":660675,"answer":"После оформления вам направят данные для входа в приложение или учебный кабинет. Кто именно отправит ссылку, в материалах не указано."}
{"timestamp":"2026-09-03T19:50:48+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":700918803,"telegram_message_id":660675}
{"timestamp":"2026-09-03T19:51:14+00:00","event":"support_mode_check","telegram_user_id":700918803,"telegram_message_id":660678,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T19:51:14+00:00","event":"ai_skipped","telegram_user_id":700918803,"telegram_message_id":660678,"reason":"support_mode_human"}
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{"timestamp":"2026-09-03T19:51:52+00:00","event":"ai_skipped","telegram_user_id":700918803,"telegram_message_id":660679,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T19:55:21+00:00","event":"support_mode_check","telegram_user_id":1095275085,"telegram_message_id":660683,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T19:55:21+00:00","event":"ai_skipped","telegram_user_id":1095275085,"telegram_message_id":660683,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T20:24:50+00:00","event":"support_mode_check","telegram_user_id":880091645,"telegram_message_id":660711,"support_mode":"AI"}
{"timestamp":"2026-09-03T20:24:50+00:00","event":"pipeline_missing_in_db","telegram_user_id":880091645,"telegram_message_id":660711,"amo_lead_id":null}
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{"timestamp":"2026-09-03T20:24:52+00:00","event":"contact_lead_checked","telegram_user_id":880091645,"telegram_message_id":660711,"contact_id":42704191,"amo_lead_id":42666675,"amo_pipeline_id":4311799}
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{"timestamp":"2026-09-03T20:24:52+00:00","event":"ai_skipped","telegram_user_id":880091645,"telegram_message_id":660711,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-03T20:32:18+00:00","event":"support_mode_check","telegram_user_id":7691170701,"telegram_message_id":660714,"support_mode":"AI"}
{"timestamp":"2026-09-03T20:32:18+00:00","event":"pipeline_missing_in_db","telegram_user_id":7691170701,"telegram_message_id":660714,"amo_lead_id":null}
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{"timestamp":"2026-09-03T20:32:19+00:00","event":"ai_request","telegram_user_id":7691170701,"telegram_message_id":660714,"message":"Поддержка"}
{"timestamp":"2026-09-03T20:32:38+00:00","event":"support_mode_check","telegram_user_id":7691170701,"telegram_message_id":660715,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T20:32:38+00:00","event":"ai_skipped","telegram_user_id":7691170701,"telegram_message_id":660715,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T20:33:42+00:00","event":"support_mode_check","telegram_user_id":7691170701,"telegram_message_id":660717,"support_mode":"HUMAN"}
{"timestamp":"2026-09-03T20:33:42+00:00","event":"ai_skipped","telegram_user_id":7691170701,"telegram_message_id":660717,"reason":"support_mode_human"}
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{"timestamp":"2026-09-03T20:34:20+00:00","event":"ai_error_handoff_sent","telegram_user_id":7691170701,"telegram_message_id":660714}
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{"timestamp":"2026-09-03T20:36:34+00:00","event":"ai_skipped","telegram_user_id":7691170701,"telegram_message_id":660719,"reason":"support_mode_human"}
{"timestamp":"2026-09-03T20:42:55+00:00","event":"support_mode_check","telegram_user_id":723198987,"telegram_message_id":660723,"support_mode":"AI"}
{"timestamp":"2026-09-03T20:42:55+00:00","event":"pipeline_missing_in_db","telegram_user_id":723198987,"telegram_message_id":660723,"amo_lead_id":null}
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{"timestamp":"2026-09-03T20:42:56+00:00","event":"ai_request","telegram_user_id":723198987,"telegram_message_id":660723,"message":"Откройте попытку пройти внутренний экзамен"}
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{"timestamp":"2026-09-03T20:43:00+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":723198987,"telegram_message_id":660723}
{"timestamp":"2026-09-03T20:45:30+00:00","event":"support_mode_check","telegram_user_id":5168868393,"telegram_message_id":660726,"support_mode":"AI"}
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{"timestamp":"2026-09-03T21:24:23+00:00","event":"ai_skipped","telegram_user_id":1221639283,"telegram_message_id":660730,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T02:21:28+00:00","event":"support_mode_check","telegram_user_id":5968700167,"telegram_message_id":660753,"support_mode":"AI"}
{"timestamp":"2026-09-04T02:21:28+00:00","event":"pipeline_missing_in_db","telegram_user_id":5968700167,"telegram_message_id":660753,"amo_lead_id":"42760161"}
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{"timestamp":"2026-09-04T02:21:29+00:00","event":"pipeline_saved_to_db","telegram_user_id":5968700167,"telegram_message_id":660753,"amo_pipeline_id":3732193,"saved":true}
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{"timestamp":"2026-09-04T02:21:29+00:00","event":"ai_request","telegram_user_id":5968700167,"telegram_message_id":660753,"message":"Здравствуйте где можно проходить медкомиссию"}
{"timestamp":"2026-09-04T02:21:45+00:00","event":"ai_response","telegram_user_id":5968700167,"telegram_message_id":660753,"duration_ms":15071,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-04T02:21:45+00:00","event":"handoff_requested","telegram_user_id":5968700167,"telegram_message_id":660753,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-04T02:21:45+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5968700167,"telegram_message_id":660753}
{"timestamp":"2026-09-04T05:16:01+00:00","event":"support_mode_check","telegram_user_id":6787858564,"telegram_message_id":660758,"support_mode":"AI"}
{"timestamp":"2026-09-04T05:16:01+00:00","event":"pipeline_missing_in_db","telegram_user_id":6787858564,"telegram_message_id":660758,"amo_lead_id":null}
{"timestamp":"2026-09-04T05:16:01+00:00","event":"legacy_leadid_check","telegram_user_id":6787858564,"telegram_message_id":660758,"legacy_leadid":"42123249"}
{"timestamp":"2026-09-04T05:16:03+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":6787858564,"telegram_message_id":660758,"amo_lead_id":42123249,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-04T05:16:03+00:00","event":"pipeline_check","telegram_user_id":6787858564,"telegram_message_id":660758,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T05:16:03+00:00","event":"ai_request","telegram_user_id":6787858564,"telegram_message_id":660758,"message":"Пионерская"}
{"timestamp":"2026-09-04T05:16:07+00:00","event":"ai_response","telegram_user_id":6787858564,"telegram_message_id":660758,"duration_ms":4090,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-04T05:16:07+00:00","event":"handoff_requested","telegram_user_id":6787858564,"telegram_message_id":660758,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-04T05:16:07+00:00","event":"handoff_mode_changed","telegram_user_id":6787858564,"telegram_message_id":660758,"first_handoff":false}
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{"timestamp":"2026-09-04T05:16:07+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":6787858564,"telegram_message_id":660758}
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{"timestamp":"2026-09-04T05:25:01+00:00","event":"ai_request","telegram_user_id":495482152,"telegram_message_id":660761,"message":"Добрый день\nЯ хотела бы пролонгировать договор, подскажите, пожалуйста, что для этого нужно?"}
{"timestamp":"2026-09-04T05:25:09+00:00","event":"ai_response","telegram_user_id":495482152,"telegram_message_id":660761,"duration_ms":7652,"action":"ANSWER","answer":"Добрый день! Пролонгация договора оформляется на 6 месяцев:\n\n- 15 000 ₽ — если договор уже закончился;\n- 10 000 ₽ — при оплате до окончания его действия.\n\nОграничений по сроку после окончания договора нет — оформить пролонгацию можно и позднее."}
{"timestamp":"2026-09-04T05:25:09+00:00","event":"telegram_ai_answer_sent","telegram_user_id":495482152,"telegram_message_id":660761,"answer":"Добрый день! Пролонгация договора оформляется на 6 месяцев:\n\n- 15 000 ₽ — если договор уже закончился;\n- 10 000 ₽ — при оплате до окончания его действия.\n\nОграничений по сроку после окончания договора нет — оформить пролонгацию можно и позднее."}
{"timestamp":"2026-09-04T05:25:10+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":495482152,"telegram_message_id":660761}
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{"timestamp":"2026-09-04T05:31:10+00:00","event":"ai_request","telegram_user_id":2112840750,"telegram_message_id":660769,"message":"Добрый день, можно договор продлить на 2 месяца?"}
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{"timestamp":"2026-09-04T06:11:08+00:00","event":"ai_response","telegram_user_id":258021830,"telegram_message_id":660788,"duration_ms":11985,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-04T06:14:40+00:00","event":"support_mode_check","telegram_user_id":660796611,"telegram_message_id":660793,"support_mode":"AI"}
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{"timestamp":"2026-09-04T06:14:42+00:00","event":"ai_request","telegram_user_id":660796611,"telegram_message_id":660793,"message":"Добрый день!\n\nПодскажите, пожалуйста, до какого числа действует наш договор?"}
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{"timestamp":"2026-09-04T06:21:03+00:00","event":"support_mode_check","telegram_user_id":874311205,"telegram_message_id":660800,"support_mode":"AI"}
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{"timestamp":"2026-09-04T06:21:06+00:00","event":"ai_request","telegram_user_id":874311205,"telegram_message_id":660800,"message":"Добрый день, я правильно понимаю, что мне нужно сдать внутренние экзамены до октября, чтобы мне не пришлось продлять договор? Если это так, я могу сейчас договор заморозить?"}
{"timestamp":"2026-09-04T06:21:13+00:00","event":"ai_response","telegram_user_id":874311205,"telegram_message_id":660800,"duration_ms":7103,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-04T06:33:24+00:00","event":"support_mode_check","telegram_user_id":2112840750,"telegram_message_id":660821,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T06:33:24+00:00","event":"ai_skipped","telegram_user_id":2112840750,"telegram_message_id":660821,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T06:33:33+00:00","event":"support_mode_check","telegram_user_id":1012235565,"telegram_message_id":660822,"support_mode":"AI"}
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{"timestamp":"2026-09-04T06:33:35+00:00","event":"contact_ai_lead_found","telegram_user_id":1012235565,"telegram_message_id":660822,"contact_id":42603183,"amo_lead_id":42548757,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-04T06:33:35+00:00","event":"pipeline_check","telegram_user_id":1012235565,"telegram_message_id":660822,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T06:33:35+00:00","event":"ai_request","telegram_user_id":1012235565,"telegram_message_id":660822,"message":"Здравствуйте. Я бы хотела проконсультироваться по поводу получения мед.справки. Может быть у вас уже были похожие случаи. \n\nДело в том, что у меня нет постоянное прописки Москвы или МО, и возможности съездить по месту прописки тоже нет. Как в этих случаях действовать для получения справки от нарколога и психиатра? При записи на мед.комиссию на mos.ru нужно поставить галочку, что у меня есть постоянная прописка. Без нее меня не примут, получается? \nА через мед.центры платные я так понимаю, эти справки тоже нет возможности сделать ("}
{"timestamp":"2026-09-04T06:34:21+00:00","event":"support_mode_check","telegram_user_id":1012235565,"telegram_message_id":660828,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T06:34:21+00:00","event":"ai_skipped","telegram_user_id":1012235565,"telegram_message_id":660828,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T06:35:35+00:00","event":"ai_error","telegram_user_id":1012235565,"telegram_message_id":660822,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120000 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-04T06:35:36+00:00","event":"ai_error_handoff_sent","telegram_user_id":1012235565,"telegram_message_id":660822}
{"timestamp":"2026-09-04T06:36:24+00:00","event":"support_mode_check","telegram_user_id":7705412504,"telegram_message_id":660832,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T06:36:24+00:00","event":"ai_skipped","telegram_user_id":7705412504,"telegram_message_id":660832,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T06:45:10+00:00","event":"support_mode_check","telegram_user_id":660796611,"telegram_message_id":660840,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T06:45:10+00:00","event":"ai_skipped","telegram_user_id":660796611,"telegram_message_id":660840,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T06:46:04+00:00","event":"support_mode_check","telegram_user_id":1012235565,"telegram_message_id":660841,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T06:46:04+00:00","event":"ai_skipped","telegram_user_id":1012235565,"telegram_message_id":660841,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T06:47:57+00:00","event":"support_mode_check","telegram_user_id":2112840750,"telegram_message_id":660843,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T06:47:57+00:00","event":"ai_skipped","telegram_user_id":2112840750,"telegram_message_id":660843,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T06:48:07+00:00","event":"support_mode_check","telegram_user_id":2112840750,"telegram_message_id":660845,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T06:48:07+00:00","event":"ai_skipped","telegram_user_id":2112840750,"telegram_message_id":660845,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T06:48:37+00:00","event":"support_mode_check","telegram_user_id":660796611,"telegram_message_id":660847,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T06:48:37+00:00","event":"ai_skipped","telegram_user_id":660796611,"telegram_message_id":660847,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T06:49:57+00:00","event":"support_mode_check","telegram_user_id":7691170701,"telegram_message_id":660848,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T06:49:57+00:00","event":"ai_skipped","telegram_user_id":7691170701,"telegram_message_id":660848,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T06:51:35+00:00","event":"support_mode_check","telegram_user_id":804636863,"telegram_message_id":660850,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T06:51:35+00:00","event":"ai_skipped","telegram_user_id":804636863,"telegram_message_id":660850,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T06:51:44+00:00","event":"support_mode_check","telegram_user_id":1668545197,"telegram_message_id":660851,"support_mode":"AI"}
{"timestamp":"2026-09-04T06:51:44+00:00","event":"pipeline_check","telegram_user_id":1668545197,"telegram_message_id":660851,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T06:51:44+00:00","event":"ai_request","telegram_user_id":1668545197,"telegram_message_id":660851,"message":"Добрый день. Можете пожалуйста открыть доступ к внутреннему экзамену?"}
{"timestamp":"2026-09-04T06:52:21+00:00","event":"support_mode_check","telegram_user_id":2112840750,"telegram_message_id":660855,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T06:52:21+00:00","event":"ai_skipped","telegram_user_id":2112840750,"telegram_message_id":660855,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T06:52:33+00:00","event":"ai_response","telegram_user_id":1668545197,"telegram_message_id":660851,"duration_ms":48266,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-04T06:52:33+00:00","event":"handoff_requested","telegram_user_id":1668545197,"telegram_message_id":660851,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-04T06:52:33+00:00","event":"handoff_mode_changed","telegram_user_id":1668545197,"telegram_message_id":660851,"first_handoff":false}
{"timestamp":"2026-09-04T06:52:33+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1668545197,"telegram_message_id":660851}
{"timestamp":"2026-09-04T06:52:33+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1668545197,"telegram_message_id":660851}
{"timestamp":"2026-09-04T06:53:49+00:00","event":"support_mode_check","telegram_user_id":1668545197,"telegram_message_id":660859,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T06:53:49+00:00","event":"ai_skipped","telegram_user_id":1668545197,"telegram_message_id":660859,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T06:54:30+00:00","event":"support_mode_check","telegram_user_id":660796611,"telegram_message_id":660860,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T06:54:30+00:00","event":"ai_skipped","telegram_user_id":660796611,"telegram_message_id":660860,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T06:54:37+00:00","event":"support_mode_check","telegram_user_id":660796611,"telegram_message_id":660862,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T06:54:37+00:00","event":"ai_skipped","telegram_user_id":660796611,"telegram_message_id":660862,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T07:01:52+00:00","event":"support_mode_check","telegram_user_id":804636863,"telegram_message_id":660875,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T07:01:52+00:00","event":"ai_skipped","telegram_user_id":804636863,"telegram_message_id":660875,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T07:04:37+00:00","event":"support_mode_check","telegram_user_id":7691170701,"telegram_message_id":660879,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T07:04:37+00:00","event":"ai_skipped","telegram_user_id":7691170701,"telegram_message_id":660879,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T07:04:40+00:00","event":"support_mode_check","telegram_user_id":7691170701,"telegram_message_id":660880,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T07:04:40+00:00","event":"ai_skipped","telegram_user_id":7691170701,"telegram_message_id":660880,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T07:06:07+00:00","event":"support_mode_check","telegram_user_id":805276522,"telegram_message_id":660882,"support_mode":"AI"}
{"timestamp":"2026-09-04T07:06:07+00:00","event":"pipeline_missing_in_db","telegram_user_id":805276522,"telegram_message_id":660882,"amo_lead_id":null}
{"timestamp":"2026-09-04T07:06:07+00:00","event":"legacy_leadid_check","telegram_user_id":805276522,"telegram_message_id":660882,"legacy_leadid":"42368793"}
{"timestamp":"2026-09-04T07:06:10+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":805276522,"telegram_message_id":660882,"contact_id":42368793,"linked_leads_count":2}
{"timestamp":"2026-09-04T07:06:11+00:00","event":"contact_lead_checked","telegram_user_id":805276522,"telegram_message_id":660882,"contact_id":42368793,"amo_lead_id":42259893,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-04T07:06:11+00:00","event":"contact_lead_checked","telegram_user_id":805276522,"telegram_message_id":660882,"contact_id":42368793,"amo_lead_id":42260803,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-04T07:06:11+00:00","event":"contact_ai_lead_found","telegram_user_id":805276522,"telegram_message_id":660882,"contact_id":42368793,"amo_lead_id":42260803,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-04T07:06:11+00:00","event":"pipeline_check","telegram_user_id":805276522,"telegram_message_id":660882,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T07:06:11+00:00","event":"ai_request","telegram_user_id":805276522,"telegram_message_id":660882,"message":"Добрый день, подскажите пожалуйста. Прописан в Подмосковье, психолога и нарколога буду проходить, по месту прописки, офтальмолога с терапевтом впринципе тоже. Когда справку в офис повезу не возникнет проблем, что не москвич."}
{"timestamp":"2026-09-04T07:06:21+00:00","event":"ai_response","telegram_user_id":805276522,"telegram_message_id":660882,"duration_ms":9941,"action":"ANSWER","answer":"Проблем из-за прописки в Подмосковье возникнуть не должно, но по немосковской справке инспектору могут понадобиться дополнительные запросы, поэтому её проверка иногда занимает больше времени. Точный срок заранее гарантировать нельзя."}
{"timestamp":"2026-09-04T07:06:22+00:00","event":"telegram_ai_answer_sent","telegram_user_id":805276522,"telegram_message_id":660882,"answer":"Проблем из-за прописки в Подмосковье возникнуть не должно, но по немосковской справке инспектору могут понадобиться дополнительные запросы, поэтому её проверка иногда занимает больше времени. Точный срок заранее гарантировать нельзя."}
{"timestamp":"2026-09-04T07:06:22+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":805276522,"telegram_message_id":660882}
{"timestamp":"2026-09-04T07:08:36+00:00","event":"support_mode_check","telegram_user_id":351000033,"telegram_message_id":660887,"support_mode":"AI"}
{"timestamp":"2026-09-04T07:08:36+00:00","event":"pipeline_missing_in_db","telegram_user_id":351000033,"telegram_message_id":660887,"amo_lead_id":null}
{"timestamp":"2026-09-04T07:08:36+00:00","event":"legacy_leadid_check","telegram_user_id":351000033,"telegram_message_id":660887,"legacy_leadid":"42539165"}
{"timestamp":"2026-09-04T07:08:39+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":351000033,"telegram_message_id":660887,"contact_id":42539165,"linked_leads_count":2}
{"timestamp":"2026-09-04T07:08:39+00:00","event":"contact_lead_checked","telegram_user_id":351000033,"telegram_message_id":660887,"contact_id":42539165,"amo_lead_id":42452107,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-04T07:08:40+00:00","event":"contact_lead_checked","telegram_user_id":351000033,"telegram_message_id":660887,"contact_id":42539165,"amo_lead_id":42455991,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-04T07:08:40+00:00","event":"contact_ai_lead_found","telegram_user_id":351000033,"telegram_message_id":660887,"contact_id":42539165,"amo_lead_id":42455991,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-04T07:08:40+00:00","event":"pipeline_check","telegram_user_id":351000033,"telegram_message_id":660887,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T07:08:40+00:00","event":"ai_request","telegram_user_id":351000033,"telegram_message_id":660887,"message":"Добрый день. Подскажите пожалуйста я уже почти откатала 20 часов вождения. А где еще 20 часов? Почему не начисляются?"}
{"timestamp":"2026-09-04T07:08:48+00:00","event":"ai_response","telegram_user_id":351000033,"telegram_message_id":660887,"duration_ms":8113,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-04T07:08:48+00:00","event":"handoff_requested","telegram_user_id":351000033,"telegram_message_id":660887,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-04T07:08:48+00:00","event":"handoff_mode_changed","telegram_user_id":351000033,"telegram_message_id":660887,"first_handoff":false}
{"timestamp":"2026-09-04T07:08:49+00:00","event":"handoff_telegram_message_sent","telegram_user_id":351000033,"telegram_message_id":660887}
{"timestamp":"2026-09-04T07:08:49+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":351000033,"telegram_message_id":660887}
{"timestamp":"2026-09-04T07:08:49+00:00","event":"support_mode_check","telegram_user_id":471175376,"telegram_message_id":660888,"support_mode":"AI"}
{"timestamp":"2026-09-04T07:08:49+00:00","event":"pipeline_missing_in_db","telegram_user_id":471175376,"telegram_message_id":660888,"amo_lead_id":null}
{"timestamp":"2026-09-04T07:08:49+00:00","event":"legacy_leadid_check","telegram_user_id":471175376,"telegram_message_id":660888,"legacy_leadid":"41770903"}
{"timestamp":"2026-09-04T07:08:51+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":471175376,"telegram_message_id":660888,"contact_id":41770903,"linked_leads_count":2}
{"timestamp":"2026-09-04T07:08:52+00:00","event":"contact_lead_checked","telegram_user_id":471175376,"telegram_message_id":660888,"contact_id":41770903,"amo_lead_id":40625609,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-04T07:08:52+00:00","event":"contact_lead_checked","telegram_user_id":471175376,"telegram_message_id":660888,"contact_id":41770903,"amo_lead_id":41752165,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-04T07:08:52+00:00","event":"contact_ai_lead_found","telegram_user_id":471175376,"telegram_message_id":660888,"contact_id":41770903,"amo_lead_id":41752165,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-04T07:08:52+00:00","event":"pipeline_check","telegram_user_id":471175376,"telegram_message_id":660888,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T07:08:52+00:00","event":"ai_request","telegram_user_id":471175376,"telegram_message_id":660888,"message":"Здравствуйте. Подскажите запись на вождение через приложение!"}
{"timestamp":"2026-09-04T07:08:59+00:00","event":"ai_response","telegram_user_id":471175376,"telegram_message_id":660888,"duration_ms":6991,"action":"ANSWER","answer":"Чтобы записаться на вождение, откройте карту автодромов, выберите несколько удобных станций метро и отправьте их в чат. После этого вам назначат инструктора, а расписание занятий вы согласуете непосредственно с ним. Контакты инструктора будут доступны в приложении «Хочу водить» в разделе информации о вождении."}
{"timestamp":"2026-09-04T07:08:59+00:00","event":"telegram_ai_answer_sent","telegram_user_id":471175376,"telegram_message_id":660888,"answer":"Чтобы записаться на вождение, откройте карту автодромов, выберите несколько удобных станций метро и отправьте их в чат. После этого вам назначат инструктора, а расписание занятий вы согласуете непосредственно с ним. Контакты инструктора будут доступны в приложении «Хочу водить» в разделе информации о вождении."}
{"timestamp":"2026-09-04T07:09:00+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":471175376,"telegram_message_id":660888}
{"timestamp":"2026-09-04T07:09:52+00:00","event":"support_mode_check","telegram_user_id":471175376,"telegram_message_id":660898,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T07:09:52+00:00","event":"ai_skipped","telegram_user_id":471175376,"telegram_message_id":660898,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T07:19:47+00:00","event":"support_mode_check","telegram_user_id":471175376,"telegram_message_id":660905,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T07:19:47+00:00","event":"ai_skipped","telegram_user_id":471175376,"telegram_message_id":660905,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T07:20:43+00:00","event":"support_mode_check","telegram_user_id":6787858564,"telegram_message_id":660906,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T07:20:43+00:00","event":"ai_skipped","telegram_user_id":6787858564,"telegram_message_id":660906,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T07:20:54+00:00","event":"support_mode_check","telegram_user_id":6787858564,"telegram_message_id":660907,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T07:20:54+00:00","event":"ai_skipped","telegram_user_id":6787858564,"telegram_message_id":660907,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T07:21:46+00:00","event":"support_mode_check","telegram_user_id":351000033,"telegram_message_id":660909,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T07:21:46+00:00","event":"ai_skipped","telegram_user_id":351000033,"telegram_message_id":660909,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T07:23:48+00:00","event":"support_mode_check","telegram_user_id":935137318,"telegram_message_id":660911,"support_mode":"AI"}
{"timestamp":"2026-09-04T07:23:48+00:00","event":"pipeline_check","telegram_user_id":935137318,"telegram_message_id":660911,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T07:23:48+00:00","event":"ai_skipped","telegram_user_id":935137318,"telegram_message_id":660911,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T07:24:35+00:00","event":"support_mode_check","telegram_user_id":495482152,"telegram_message_id":660914,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T07:24:35+00:00","event":"ai_skipped","telegram_user_id":495482152,"telegram_message_id":660914,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T07:29:06+00:00","event":"support_mode_check","telegram_user_id":660796611,"telegram_message_id":660917,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T07:29:06+00:00","event":"ai_skipped","telegram_user_id":660796611,"telegram_message_id":660917,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T07:29:49+00:00","event":"support_mode_check","telegram_user_id":351000033,"telegram_message_id":660918,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T07:29:49+00:00","event":"ai_skipped","telegram_user_id":351000033,"telegram_message_id":660918,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T07:30:26+00:00","event":"support_mode_check","telegram_user_id":5258924497,"telegram_message_id":660920,"support_mode":"AI"}
{"timestamp":"2026-09-04T07:30:26+00:00","event":"pipeline_check","telegram_user_id":5258924497,"telegram_message_id":660920,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T07:30:26+00:00","event":"ai_request","telegram_user_id":5258924497,"telegram_message_id":660920,"message":"Добрый день! Вот сегодня как раз сдал внутренний практический экзамен."}
{"timestamp":"2026-09-04T07:30:34+00:00","event":"ai_response","telegram_user_id":5258924497,"telegram_message_id":660920,"duration_ms":7342,"action":"ANSWER","answer":"Поздравляем! Если внутренний теоретический экзамен тоже сдан и обучение полностью оплачено, следующий этап — выбрать способ сдачи экзаменов в ГИБДД: вместе с автошколой или самостоятельно. Если теорию ещё не сдавали, сначала нужно пройти внутренний теоретический экзамен."}
{"timestamp":"2026-09-04T07:30:35+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5258924497,"telegram_message_id":660920,"answer":"Поздравляем! Если внутренний теоретический экзамен тоже сдан и обучение полностью оплачено, следующий этап — выбрать способ сдачи экзаменов в ГИБДД: вместе с автошколой или самостоятельно. Если теорию ещё не сдавали, сначала нужно пройти внутренний теоретический экзамен."}
{"timestamp":"2026-09-04T07:30:35+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5258924497,"telegram_message_id":660920}
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{"timestamp":"2026-09-04T07:33:56+00:00","event":"ai_skipped","telegram_user_id":381831957,"telegram_message_id":660929,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
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{"timestamp":"2026-09-04T07:35:41+00:00","event":"ai_skipped","telegram_user_id":5221026465,"telegram_message_id":660932,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
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{"timestamp":"2026-09-04T07:36:15+00:00","event":"ai_skipped","telegram_user_id":381831957,"telegram_message_id":660935,"reason":"support_mode_human"}
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{"timestamp":"2026-09-04T07:36:42+00:00","event":"ai_skipped","telegram_user_id":5258924497,"telegram_message_id":660937,"reason":"support_mode_human"}
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{"timestamp":"2026-09-04T07:37:00+00:00","event":"ai_skipped","telegram_user_id":5258924497,"telegram_message_id":660938,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T07:37:36+00:00","event":"support_mode_check","telegram_user_id":820650810,"telegram_message_id":660939,"support_mode":"AI"}
{"timestamp":"2026-09-04T07:37:36+00:00","event":"pipeline_missing_in_db","telegram_user_id":820650810,"telegram_message_id":660939,"amo_lead_id":null}
{"timestamp":"2026-09-04T07:37:36+00:00","event":"legacy_leadid_check","telegram_user_id":820650810,"telegram_message_id":660939,"legacy_leadid":"40701797"}
{"timestamp":"2026-09-04T07:37:38+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":820650810,"telegram_message_id":660939,"amo_lead_id":40701797,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-04T07:37:38+00:00","event":"pipeline_check","telegram_user_id":820650810,"telegram_message_id":660939,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T07:37:38+00:00","event":"ai_request","telegram_user_id":820650810,"telegram_message_id":660939,"message":"Добрый день! \nПодскажите, пожалуйста, мои дальнейшие действия для назначения инструктора. Я прошла 50% теоретического курса"}
{"timestamp":"2026-09-04T07:37:46+00:00","event":"ai_response","telegram_user_id":820650810,"telegram_message_id":660939,"duration_ms":7956,"action":"ANSWER","answer":"Чтобы получить допуск к практике и назначение инструктора, нужно:\n\n- пройти более 50% теории;\n- предоставить оригинал медсправки 003-В/у;\n- оплатить третий взнос;\n- выбрать удобные локации для занятий.\n\nНазначение инструкторов проходит по вторникам и пятницам. Первое занятие обычно начинается через 1–2 недели после назначения."}
{"timestamp":"2026-09-04T07:37:46+00:00","event":"telegram_ai_answer_sent","telegram_user_id":820650810,"telegram_message_id":660939,"answer":"Чтобы получить допуск к практике и назначение инструктора, нужно:\n\n- пройти более 50% теории;\n- предоставить оригинал медсправки 003-В/у;\n- оплатить третий взнос;\n- выбрать удобные локации для занятий.\n\nНазначение инструкторов проходит по вторникам и пятницам. Первое занятие обычно начинается через 1–2 недели после назначения."}
{"timestamp":"2026-09-04T07:37:46+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":820650810,"telegram_message_id":660939}
{"timestamp":"2026-09-04T07:40:44+00:00","event":"support_mode_check","telegram_user_id":381831957,"telegram_message_id":660947,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T07:40:44+00:00","event":"ai_skipped","telegram_user_id":381831957,"telegram_message_id":660947,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T07:41:42+00:00","event":"support_mode_check","telegram_user_id":1439706300,"telegram_message_id":660950,"support_mode":"AI"}
{"timestamp":"2026-09-04T07:41:42+00:00","event":"pipeline_missing_in_db","telegram_user_id":1439706300,"telegram_message_id":660950,"amo_lead_id":null}
{"timestamp":"2026-09-04T07:41:42+00:00","event":"legacy_leadid_check","telegram_user_id":1439706300,"telegram_message_id":660950,"legacy_leadid":"40675643"}
{"timestamp":"2026-09-04T07:41:44+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":1439706300,"telegram_message_id":660950,"amo_lead_id":40675643,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-04T07:41:44+00:00","event":"pipeline_check","telegram_user_id":1439706300,"telegram_message_id":660950,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T07:41:44+00:00","event":"ai_request","telegram_user_id":1439706300,"telegram_message_id":660950,"message":"Здравствуйте, скажите, пожалуйста, как поступать в случае, если я не могу ходить на экзамены в ГИБДД вместе с автошколой из-за накладок с учебой в университете (я уточняла, мне сказали, что экзамены проводятся только по средам)?"}
{"timestamp":"2026-09-04T07:41:56+00:00","event":"ai_response","telegram_user_id":1439706300,"telegram_message_id":660950,"duration_ms":12069,"action":"ANSWER","answer":"Если вы успешно сдали оба внутренних экзамена и полностью оплатили обучение, можно выбрать самостоятельную сдачу экзаменов в ГИБДД.\n\nДля этого нужно заранее согласовать выдачу документов, уточнить офис и приехать за документами в среду или субботу, чтобы подписать их получение. После подписания сопровождение автошколы прекращается."}
{"timestamp":"2026-09-04T07:41:56+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1439706300,"telegram_message_id":660950,"answer":"Если вы успешно сдали оба внутренних экзамена и полностью оплатили обучение, можно выбрать самостоятельную сдачу экзаменов в ГИБДД.\n\nДля этого нужно заранее согласовать выдачу документов, уточнить офис и приехать за документами в среду или субботу, чтобы подписать их получение. После подписания сопровождение автошколы прекращается."}
{"timestamp":"2026-09-04T07:41:56+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1439706300,"telegram_message_id":660950}
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{"timestamp":"2026-09-04T07:41:57+00:00","event":"ai_skipped","telegram_user_id":1180967686,"telegram_message_id":660952,"reason":"support_mode_human"}
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{"timestamp":"2026-09-04T07:43:04+00:00","event":"ai_skipped","telegram_user_id":1439706300,"telegram_message_id":660960,"reason":"support_mode_human"}
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{"timestamp":"2026-09-04T07:44:50+00:00","event":"contact_lead_checked","telegram_user_id":1274542932,"telegram_message_id":660966,"contact_id":41860723,"amo_lead_id":41655469,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-04T07:44:51+00:00","event":"contact_lead_checked","telegram_user_id":1274542932,"telegram_message_id":660966,"contact_id":41860723,"amo_lead_id":41657253,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-04T07:44:51+00:00","event":"contact_ai_lead_found","telegram_user_id":1274542932,"telegram_message_id":660966,"contact_id":41860723,"amo_lead_id":41657253,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-04T07:44:51+00:00","event":"pipeline_check","telegram_user_id":1274542932,"telegram_message_id":660966,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T07:44:51+00:00","event":"ai_request","telegram_user_id":1274542932,"telegram_message_id":660966,"message":"Здравствуйте! Прошу вас подскажите, пожалуйста. Как мне действовать, если занятия по практике  проводятся  редко из- за непредвиденных обстоятельств у инструктора (сломалась машина, загруженность учениками и т.д.). Ведь именно из-за этого я могу не успеть откатать указанное в договоре количество часов. Менять инструктора не хочется постоянно. Подскажите как действовать в такой ситуации."}
{"timestamp":"2026-09-04T07:44:58+00:00","event":"ai_response","telegram_user_id":1274542932,"telegram_message_id":660966,"duration_ms":6954,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-04T07:44:58+00:00","event":"handoff_requested","telegram_user_id":1274542932,"telegram_message_id":660966,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-04T07:47:13+00:00","event":"ai_skipped","telegram_user_id":6289379178,"telegram_message_id":660970,"reason":"support_mode_human"}
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{"timestamp":"2026-09-04T07:50:12+00:00","event":"support_mode_check","telegram_user_id":381831957,"telegram_message_id":660975,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T07:50:12+00:00","event":"ai_skipped","telegram_user_id":381831957,"telegram_message_id":660975,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T07:53:01+00:00","event":"support_mode_check","telegram_user_id":287149032,"telegram_message_id":660983,"support_mode":"AI"}
{"timestamp":"2026-09-04T07:53:01+00:00","event":"pipeline_missing_in_db","telegram_user_id":287149032,"telegram_message_id":660983,"amo_lead_id":null}
{"timestamp":"2026-09-04T07:53:01+00:00","event":"legacy_leadid_check","telegram_user_id":287149032,"telegram_message_id":660983,"legacy_leadid":"41326707"}
{"timestamp":"2026-09-04T07:53:04+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":287149032,"telegram_message_id":660983,"contact_id":41326707,"linked_leads_count":2}
{"timestamp":"2026-09-04T07:53:04+00:00","event":"contact_lead_checked","telegram_user_id":287149032,"telegram_message_id":660983,"contact_id":41326707,"amo_lead_id":41076657,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-04T07:53:05+00:00","event":"contact_lead_checked","telegram_user_id":287149032,"telegram_message_id":660983,"contact_id":41326707,"amo_lead_id":41368615,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-04T07:53:05+00:00","event":"contact_ai_lead_found","telegram_user_id":287149032,"telegram_message_id":660983,"contact_id":41326707,"amo_lead_id":41368615,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-04T07:53:05+00:00","event":"pipeline_check","telegram_user_id":287149032,"telegram_message_id":660983,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T07:53:05+00:00","event":"ai_request","telegram_user_id":287149032,"telegram_message_id":660983,"message":"Здравствуйте, я сдала внутренний экзамен по вождению, хотела бы записаться на экзамен в гаи"}
{"timestamp":"2026-09-04T07:53:42+00:00","event":"ai_response","telegram_user_id":287149032,"telegram_message_id":660983,"duration_ms":37046,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-04T07:53:42+00:00","event":"handoff_requested","telegram_user_id":287149032,"telegram_message_id":660983,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-04T07:53:42+00:00","event":"handoff_mode_changed","telegram_user_id":287149032,"telegram_message_id":660983,"first_handoff":false}
{"timestamp":"2026-09-04T07:53:43+00:00","event":"handoff_telegram_message_sent","telegram_user_id":287149032,"telegram_message_id":660983}
{"timestamp":"2026-09-04T07:53:43+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":287149032,"telegram_message_id":660983}
{"timestamp":"2026-09-04T07:55:40+00:00","event":"support_mode_check","telegram_user_id":1439706300,"telegram_message_id":660992,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-04T08:48:08+00:00","event":"ai_skipped","telegram_user_id":1129485226,"telegram_message_id":661132,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T08:52:41+00:00","event":"support_mode_check","telegram_user_id":1015310394,"telegram_message_id":661138,"support_mode":"AI"}
{"timestamp":"2026-09-04T08:52:41+00:00","event":"pipeline_missing_in_db","telegram_user_id":1015310394,"telegram_message_id":661138,"amo_lead_id":null}
{"timestamp":"2026-09-04T08:52:41+00:00","event":"legacy_leadid_check","telegram_user_id":1015310394,"telegram_message_id":661138,"legacy_leadid":"42027499"}
{"timestamp":"2026-09-04T08:52:44+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1015310394,"telegram_message_id":661138,"contact_id":42027499,"linked_leads_count":2}
{"timestamp":"2026-09-04T08:52:44+00:00","event":"contact_lead_checked","telegram_user_id":1015310394,"telegram_message_id":661138,"contact_id":42027499,"amo_lead_id":41910323,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-04T08:52:45+00:00","event":"contact_lead_checked","telegram_user_id":1015310394,"telegram_message_id":661138,"contact_id":42027499,"amo_lead_id":41912815,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-04T08:52:45+00:00","event":"contact_ai_lead_found","telegram_user_id":1015310394,"telegram_message_id":661138,"contact_id":42027499,"amo_lead_id":41912815,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-04T08:52:45+00:00","event":"pipeline_check","telegram_user_id":1015310394,"telegram_message_id":661138,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T08:52:45+00:00","event":"ai_request","telegram_user_id":1015310394,"telegram_message_id":661138,"message":"Добрый день!\nВнутренний экзамен по вождению сдан.\nЧто дальше нужно делать?"}
{"timestamp":"2026-09-04T08:52:51+00:00","event":"ai_response","telegram_user_id":1015310394,"telegram_message_id":661138,"duration_ms":6201,"action":"ANSWER","answer":"Если внутренняя теория тоже сдана и обучение полностью оплачено, следующий этап — выбрать способ сдачи экзаменов в ГИБДД:\n\n- **С автошколой** — школа подаст документы и будет сопровождать вас до полной сдачи.\n- **Самостоятельно** — нужно согласовать выдачу документов, забрать их и сдавать экзамены самостоятельно.\n\nЕсли внутренняя теория ещё не сдана, сначала нужно сдать её."}
{"timestamp":"2026-09-04T08:52:51+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1015310394,"telegram_message_id":661138,"answer":"Если внутренняя теория тоже сдана и обучение полностью оплачено, следующий этап — выбрать способ сдачи экзаменов в ГИБДД:\n\n- **С автошколой** — школа подаст документы и будет сопровождать вас до полной сдачи.\n- **Самостоятельно** — нужно согласовать выдачу документов, забрать их и сдавать экзамены самостоятельно.\n\nЕсли внутренняя теория ещё не сдана, сначала нужно сдать её."}
{"timestamp":"2026-09-04T08:52:51+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1015310394,"telegram_message_id":661138}
{"timestamp":"2026-09-04T08:53:15+00:00","event":"support_mode_check","telegram_user_id":1015310394,"telegram_message_id":661140,"support_mode":"AI"}
{"timestamp":"2026-09-04T08:53:15+00:00","event":"pipeline_check","telegram_user_id":1015310394,"telegram_message_id":661140,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T08:53:15+00:00","event":"ai_request","telegram_user_id":1015310394,"telegram_message_id":661140,"message":"С автошколой"}
{"timestamp":"2026-09-04T08:53:18+00:00","event":"ai_response","telegram_user_id":1015310394,"telegram_message_id":661140,"duration_ms":3688,"action":"ANSWER","answer":"Если сдаёте экзамены ГИБДД с автошколой, школа подаёт документы и сопровождает вас до полной сдачи. Следуйте инструкциям представителя автошколы в экзаменационном чате.\n\nТеория ГИБДД и первая практическая попытка — бесплатно, последующие практические попытки оплачиваются отдельно: 2 000 ₽ за аренду автомобиля."}
{"timestamp":"2026-09-04T08:53:19+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1015310394,"telegram_message_id":661140,"answer":"Если сдаёте экзамены ГИБДД с автошколой, школа подаёт документы и сопровождает вас до полной сдачи. Следуйте инструкциям представителя автошколы в экзаменационном чате.\n\nТеория ГИБДД и первая практическая попытка — бесплатно, последующие практические попытки оплачиваются отдельно: 2 000 ₽ за аренду автомобиля."}
{"timestamp":"2026-09-04T08:53:19+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1015310394,"telegram_message_id":661140}
{"timestamp":"2026-09-04T08:54:31+00:00","event":"support_mode_check","telegram_user_id":922752306,"telegram_message_id":661143,"support_mode":"AI"}
{"timestamp":"2026-09-04T08:54:31+00:00","event":"pipeline_check","telegram_user_id":922752306,"telegram_message_id":661143,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T08:54:31+00:00","event":"ai_request","telegram_user_id":922752306,"telegram_message_id":661143,"message":"Добрый день!"}
{"timestamp":"2026-09-04T08:54:33+00:00","event":"ai_response","telegram_user_id":922752306,"telegram_message_id":661143,"duration_ms":2629,"action":"ANSWER","answer":"Добрый день! Чем можем вам помочь?"}
{"timestamp":"2026-09-04T08:54:34+00:00","event":"telegram_ai_answer_sent","telegram_user_id":922752306,"telegram_message_id":661143,"answer":"Добрый день! Чем можем вам помочь?"}
{"timestamp":"2026-09-04T08:54:34+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":922752306,"telegram_message_id":661143}
{"timestamp":"2026-09-04T08:54:43+00:00","event":"support_mode_check","telegram_user_id":922752306,"telegram_message_id":661145,"support_mode":"AI"}
{"timestamp":"2026-09-04T08:54:43+00:00","event":"pipeline_check","telegram_user_id":922752306,"telegram_message_id":661145,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T08:54:43+00:00","event":"ai_request","telegram_user_id":922752306,"telegram_message_id":661145,"message":"Хочу записаться на экзамен гаи"}
{"timestamp":"2026-09-04T08:54:46+00:00","event":"ai_response","telegram_user_id":922752306,"telegram_message_id":661145,"duration_ms":3188,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-04T08:54:46+00:00","event":"handoff_requested","telegram_user_id":922752306,"telegram_message_id":661145,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-04T08:54:46+00:00","event":"handoff_mode_changed","telegram_user_id":922752306,"telegram_message_id":661145,"first_handoff":true}
{"timestamp":"2026-09-04T08:54:46+00:00","event":"sensei_prepare","telegram_user_id":922752306,"telegram_message_id":661145,"amo_lead_id":"41852789"}
{"timestamp":"2026-09-04T08:54:47+00:00","event":"sensei_started","telegram_user_id":922752306,"telegram_message_id":661145,"amo_lead_id":"41852789","result":true}
{"timestamp":"2026-09-04T08:54:47+00:00","event":"handoff_telegram_message_sent","telegram_user_id":922752306,"telegram_message_id":661145}
{"timestamp":"2026-09-04T08:54:47+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":922752306,"telegram_message_id":661145}
{"timestamp":"2026-09-04T08:54:50+00:00","event":"support_mode_check","telegram_user_id":1015310394,"telegram_message_id":661148,"support_mode":"AI"}
{"timestamp":"2026-09-04T08:54:50+00:00","event":"pipeline_check","telegram_user_id":1015310394,"telegram_message_id":661148,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T08:54:50+00:00","event":"ai_request","telegram_user_id":1015310394,"telegram_message_id":661148,"message":"а сколько попыток на теорию и с какой переодичностью?"}
{"timestamp":"2026-09-04T08:54:56+00:00","event":"ai_response","telegram_user_id":1015310394,"telegram_message_id":661148,"duration_ms":5055,"action":"ANSWER","answer":"Количество попыток не ограничено, пересдачи бесплатные. Повторную попытку можно запросить у поддержки через 5 дней."}
{"timestamp":"2026-09-04T08:54:56+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1015310394,"telegram_message_id":661148,"answer":"Количество попыток не ограничено, пересдачи бесплатные. Повторную попытку можно запросить у поддержки через 5 дней."}
{"timestamp":"2026-09-04T08:54:56+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1015310394,"telegram_message_id":661148}
{"timestamp":"2026-09-04T08:55:17+00:00","event":"support_mode_check","telegram_user_id":1015310394,"telegram_message_id":661151,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T08:55:17+00:00","event":"ai_skipped","telegram_user_id":1015310394,"telegram_message_id":661151,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T08:57:15+00:00","event":"support_mode_check","telegram_user_id":786437923,"telegram_message_id":661159,"support_mode":"AI"}
{"timestamp":"2026-09-04T08:57:15+00:00","event":"pipeline_check","telegram_user_id":786437923,"telegram_message_id":661159,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T08:57:15+00:00","event":"ai_skipped","telegram_user_id":786437923,"telegram_message_id":661159,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T08:58:21+00:00","event":"support_mode_check","telegram_user_id":2055227078,"telegram_message_id":661164,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T08:58:21+00:00","event":"ai_skipped","telegram_user_id":2055227078,"telegram_message_id":661164,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T09:00:31+00:00","event":"support_mode_check","telegram_user_id":1668545197,"telegram_message_id":661174,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T09:00:31+00:00","event":"ai_skipped","telegram_user_id":1668545197,"telegram_message_id":661174,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T09:01:04+00:00","event":"support_mode_check","telegram_user_id":786437923,"telegram_message_id":661180,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T09:01:04+00:00","event":"ai_skipped","telegram_user_id":786437923,"telegram_message_id":661180,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T09:01:23+00:00","event":"support_mode_check","telegram_user_id":1077079544,"telegram_message_id":661183,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T09:01:23+00:00","event":"ai_skipped","telegram_user_id":1077079544,"telegram_message_id":661183,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T09:03:11+00:00","event":"support_mode_check","telegram_user_id":922752306,"telegram_message_id":661186,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T09:03:11+00:00","event":"ai_skipped","telegram_user_id":922752306,"telegram_message_id":661186,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T09:05:28+00:00","event":"support_mode_check","telegram_user_id":922752306,"telegram_message_id":661191,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T09:05:28+00:00","event":"ai_skipped","telegram_user_id":922752306,"telegram_message_id":661191,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T09:05:57+00:00","event":"support_mode_check","telegram_user_id":1668545197,"telegram_message_id":661192,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T09:05:57+00:00","event":"ai_skipped","telegram_user_id":1668545197,"telegram_message_id":661192,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T09:10:05+00:00","event":"support_mode_check","telegram_user_id":410584784,"telegram_message_id":661200,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T09:10:05+00:00","event":"ai_skipped","telegram_user_id":410584784,"telegram_message_id":661200,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T09:11:21+00:00","event":"support_mode_check","telegram_user_id":1784423516,"telegram_message_id":661202,"support_mode":"AI"}
{"timestamp":"2026-09-04T09:11:21+00:00","event":"pipeline_missing_in_db","telegram_user_id":1784423516,"telegram_message_id":661202,"amo_lead_id":null}
{"timestamp":"2026-09-04T09:11:21+00:00","event":"legacy_leadid_check","telegram_user_id":1784423516,"telegram_message_id":661202,"legacy_leadid":"41717033"}
{"timestamp":"2026-09-04T09:11:23+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1784423516,"telegram_message_id":661202,"contact_id":41717033,"linked_leads_count":2}
{"timestamp":"2026-09-04T09:11:25+00:00","event":"contact_lead_checked","telegram_user_id":1784423516,"telegram_message_id":661202,"contact_id":41717033,"amo_lead_id":41456043,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-04T09:11:26+00:00","event":"contact_lead_checked","telegram_user_id":1784423516,"telegram_message_id":661202,"contact_id":41717033,"amo_lead_id":41548085,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-04T09:11:26+00:00","event":"contact_ai_lead_found","telegram_user_id":1784423516,"telegram_message_id":661202,"contact_id":41717033,"amo_lead_id":41548085,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-04T09:11:26+00:00","event":"pipeline_check","telegram_user_id":1784423516,"telegram_message_id":661202,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T09:11:26+00:00","event":"ai_request","telegram_user_id":1784423516,"telegram_message_id":661202,"message":"здравствуйте! я сдал экзамен по практике, когда я могу забрать документы?"}
{"timestamp":"2026-09-04T09:11:36+00:00","event":"ai_response","telegram_user_id":1784423516,"telegram_message_id":661202,"duration_ms":10056,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-04T09:11:36+00:00","event":"handoff_requested","telegram_user_id":1784423516,"telegram_message_id":661202,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-04T09:11:36+00:00","event":"handoff_mode_changed","telegram_user_id":1784423516,"telegram_message_id":661202,"first_handoff":true}
{"timestamp":"2026-09-04T09:11:36+00:00","event":"sensei_prepare","telegram_user_id":1784423516,"telegram_message_id":661202,"amo_lead_id":"41548085"}
{"timestamp":"2026-09-04T09:11:36+00:00","event":"sensei_started","telegram_user_id":1784423516,"telegram_message_id":661202,"amo_lead_id":"41548085","result":true}
{"timestamp":"2026-09-04T09:11:37+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1784423516,"telegram_message_id":661202}
{"timestamp":"2026-09-04T09:11:37+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1784423516,"telegram_message_id":661202}
{"timestamp":"2026-09-04T09:13:07+00:00","event":"support_mode_check","telegram_user_id":1668545197,"telegram_message_id":661211,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T09:13:07+00:00","event":"ai_skipped","telegram_user_id":1668545197,"telegram_message_id":661211,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T09:13:42+00:00","event":"support_mode_check","telegram_user_id":1578691557,"telegram_message_id":661212,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T09:13:42+00:00","event":"ai_skipped","telegram_user_id":1578691557,"telegram_message_id":661212,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T09:14:50+00:00","event":"support_mode_check","telegram_user_id":1015310394,"telegram_message_id":661216,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T09:14:50+00:00","event":"ai_skipped","telegram_user_id":1015310394,"telegram_message_id":661216,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T09:15:37+00:00","event":"support_mode_check","telegram_user_id":1668545197,"telegram_message_id":661221,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T09:15:37+00:00","event":"ai_skipped","telegram_user_id":1668545197,"telegram_message_id":661221,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T09:16:20+00:00","event":"support_mode_check","telegram_user_id":1077079544,"telegram_message_id":661224,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T09:16:20+00:00","event":"ai_skipped","telegram_user_id":1077079544,"telegram_message_id":661224,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T09:16:41+00:00","event":"support_mode_check","telegram_user_id":2108271764,"telegram_message_id":661225,"support_mode":"AI"}
{"timestamp":"2026-09-04T09:16:41+00:00","event":"pipeline_missing_in_db","telegram_user_id":2108271764,"telegram_message_id":661225,"amo_lead_id":null}
{"timestamp":"2026-09-04T09:16:41+00:00","event":"legacy_leadid_check","telegram_user_id":2108271764,"telegram_message_id":661225,"legacy_leadid":"12191"}
{"timestamp":"2026-09-04T09:16:43+00:00","event":"legacy_contact_fetch_error","telegram_user_id":2108271764,"telegram_message_id":661225,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-04T09:16:43+00:00","event":"pipeline_check","telegram_user_id":2108271764,"telegram_message_id":661225,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T09:16:43+00:00","event":"ai_skipped","telegram_user_id":2108271764,"telegram_message_id":661225,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T09:16:53+00:00","event":"support_mode_check","telegram_user_id":718475944,"telegram_message_id":661226,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T09:16:53+00:00","event":"ai_skipped","telegram_user_id":718475944,"telegram_message_id":661226,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T09:17:08+00:00","event":"support_mode_check","telegram_user_id":1242696248,"telegram_message_id":661228,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T09:17:08+00:00","event":"ai_skipped","telegram_user_id":1242696248,"telegram_message_id":661228,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T09:18:03+00:00","event":"support_mode_check","telegram_user_id":1685865523,"telegram_message_id":661237,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T09:18:03+00:00","event":"ai_skipped","telegram_user_id":1685865523,"telegram_message_id":661237,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T09:20:26+00:00","event":"support_mode_check","telegram_user_id":1784423516,"telegram_message_id":661243,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T09:20:26+00:00","event":"ai_skipped","telegram_user_id":1784423516,"telegram_message_id":661243,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T09:20:44+00:00","event":"support_mode_check","telegram_user_id":2108271764,"telegram_message_id":661244,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T09:20:44+00:00","event":"ai_skipped","telegram_user_id":2108271764,"telegram_message_id":661244,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T09:22:10+00:00","event":"support_mode_check","telegram_user_id":5865666056,"telegram_message_id":661249,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T09:22:10+00:00","event":"ai_skipped","telegram_user_id":5865666056,"telegram_message_id":661249,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T09:22:33+00:00","event":"support_mode_check","telegram_user_id":839970703,"telegram_message_id":661250,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-04T09:38:00+00:00","event":"ai_request","telegram_user_id":5627469103,"telegram_message_id":661272,"message":"Здравствуйте, сегодня сдал внутренний практический экзамен, подскажите дальнейшие действия"}
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{"timestamp":"2026-09-04T10:48:48+00:00","event":"ai_request","telegram_user_id":1125146244,"telegram_message_id":661479,"message":"здравствуйте, подскажите пожалуйста сколько нужно произвести платежей чтобы приступить к практике?"}
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{"timestamp":"2026-09-04T10:49:05+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1125146244,"telegram_message_id":661479}
{"timestamp":"2026-09-04T10:49:24+00:00","event":"support_mode_check","telegram_user_id":1125146244,"telegram_message_id":661481,"support_mode":"AI"}
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{"timestamp":"2026-09-04T10:49:24+00:00","event":"ai_request","telegram_user_id":1125146244,"telegram_message_id":661481,"message":"понял спасибо"}
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{"timestamp":"2026-09-04T10:49:29+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1125146244,"telegram_message_id":661481}
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{"timestamp":"2026-09-04T10:52:52+00:00","event":"ai_request","telegram_user_id":471209175,"telegram_message_id":661488,"message":"Добрый день! Не могу найти логин и пароль для входа вот сюда"}
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{"timestamp":"2026-09-04T10:56:43+00:00","event":"ai_request","telegram_user_id":8213350012,"telegram_message_id":661498,"message":"Здравствуйте"}
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{"timestamp":"2026-09-04T10:56:45+00:00","event":"telegram_ai_answer_sent","telegram_user_id":8213350012,"telegram_message_id":661498,"answer":"Здравствуйте! Чем можем помочь?"}
{"timestamp":"2026-09-04T10:56:45+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":8213350012,"telegram_message_id":661498}
{"timestamp":"2026-09-04T10:56:46+00:00","event":"support_mode_check","telegram_user_id":8213350012,"telegram_message_id":661499,"support_mode":"AI"}
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{"timestamp":"2026-09-04T10:56:46+00:00","event":"ai_request","telegram_user_id":8213350012,"telegram_message_id":661499,"message":"Можете открыть пересдачу ?"}
{"timestamp":"2026-09-04T10:56:48+00:00","event":"ai_response","telegram_user_id":8213350012,"telegram_message_id":661499,"duration_ms":2588,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-04T11:36:17+00:00","event":"ai_request","telegram_user_id":5207551416,"telegram_message_id":661615,"message":"Здравствуйте, можно ли поменять автодром на тот, который будет наиболее близким от станции метро, если есть возможность? При выборе станций метро были также указаны: Бабушкинская, Академическая и Отрадное. А также возможно ли подобрать нового инструктора по вождению, у которого будет фиксированный график занятий?"}
{"timestamp":"2026-09-04T11:36:21+00:00","event":"ai_response","telegram_user_id":5207551416,"telegram_message_id":661615,"duration_ms":4084,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-04T11:43:24+00:00","event":"ai_request","telegram_user_id":6101290355,"telegram_message_id":661634,"message":"Добрый день"}
{"timestamp":"2026-09-04T11:43:26+00:00","event":"ai_response","telegram_user_id":6101290355,"telegram_message_id":661634,"duration_ms":1720,"action":"ANSWER","answer":"Добрый день! Чем могу вам помочь?"}
{"timestamp":"2026-09-04T11:43:26+00:00","event":"telegram_ai_answer_sent","telegram_user_id":6101290355,"telegram_message_id":661634,"answer":"Добрый день! Чем могу вам помочь?"}
{"timestamp":"2026-09-04T11:43:26+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":6101290355,"telegram_message_id":661634}
{"timestamp":"2026-09-04T11:43:27+00:00","event":"support_mode_check","telegram_user_id":6101290355,"telegram_message_id":661635,"support_mode":"AI"}
{"timestamp":"2026-09-04T11:43:27+00:00","event":"pipeline_check","telegram_user_id":6101290355,"telegram_message_id":661635,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T11:43:27+00:00","event":"ai_request","telegram_user_id":6101290355,"telegram_message_id":661635,"message":"Сдача внутреннего экзамена после практики по вождению?"}
{"timestamp":"2026-09-04T11:43:31+00:00","event":"ai_response","telegram_user_id":6101290355,"telegram_message_id":661635,"duration_ms":3951,"action":"ANSWER","answer":"После того как откатаны 100% штатных часов практики, следующий этап — внутренний практический экзамен.\n\nВас добавят в общий Telegram-чат, где публикуют расписание. Следите за сообщениями и приезжайте на экзамен в назначенное время. 100% практики не означает, что внутренний экзамен уже сдан."}
{"timestamp":"2026-09-04T11:43:31+00:00","event":"telegram_ai_answer_sent","telegram_user_id":6101290355,"telegram_message_id":661635,"answer":"После того как откатаны 100% штатных часов практики, следующий этап — внутренний практический экзамен.\n\nВас добавят в общий Telegram-чат, где публикуют расписание. Следите за сообщениями и приезжайте на экзамен в назначенное время. 100% практики не означает, что внутренний экзамен уже сдан."}
{"timestamp":"2026-09-04T11:43:31+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":6101290355,"telegram_message_id":661635}
{"timestamp":"2026-09-04T11:43:53+00:00","event":"support_mode_check","telegram_user_id":6101290355,"telegram_message_id":661638,"support_mode":"AI"}
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{"timestamp":"2026-09-04T11:43:53+00:00","event":"ai_request","telegram_user_id":6101290355,"telegram_message_id":661638,"message":"Ясно"}
{"timestamp":"2026-09-04T11:44:07+00:00","event":"ai_response","telegram_user_id":6101290355,"telegram_message_id":661638,"duration_ms":13884,"action":"ANSWER","answer":"Хорошо."}
{"timestamp":"2026-09-04T11:44:07+00:00","event":"telegram_ai_answer_sent","telegram_user_id":6101290355,"telegram_message_id":661638,"answer":"Хорошо."}
{"timestamp":"2026-09-04T11:44:07+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":6101290355,"telegram_message_id":661638}
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{"timestamp":"2026-09-04T11:50:40+00:00","event":"ai_skipped","telegram_user_id":839970703,"telegram_message_id":661646,"reason":"support_mode_human"}
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{"timestamp":"2026-09-04T11:50:53+00:00","event":"ai_skipped","telegram_user_id":1015310394,"telegram_message_id":661648,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T11:54:44+00:00","event":"support_mode_check","telegram_user_id":793507803,"telegram_message_id":661652,"support_mode":"AI"}
{"timestamp":"2026-09-04T11:54:44+00:00","event":"pipeline_missing_in_db","telegram_user_id":793507803,"telegram_message_id":661652,"amo_lead_id":null}
{"timestamp":"2026-09-04T11:54:44+00:00","event":"legacy_leadid_check","telegram_user_id":793507803,"telegram_message_id":661652,"legacy_leadid":"12191"}
{"timestamp":"2026-09-04T11:54:47+00:00","event":"legacy_contact_fetch_error","telegram_user_id":793507803,"telegram_message_id":661652,"contact_id":12191,"http_code":204,"curl_error":""}
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{"timestamp":"2026-09-04T11:54:47+00:00","event":"ai_skipped","telegram_user_id":793507803,"telegram_message_id":661652,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T12:00:55+00:00","event":"support_mode_check","telegram_user_id":935137318,"telegram_message_id":661671,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T12:00:55+00:00","event":"ai_skipped","telegram_user_id":935137318,"telegram_message_id":661671,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T12:01:11+00:00","event":"support_mode_check","telegram_user_id":1050858613,"telegram_message_id":661680,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T12:01:11+00:00","event":"ai_skipped","telegram_user_id":1050858613,"telegram_message_id":661680,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T12:01:27+00:00","event":"support_mode_check","telegram_user_id":647097749,"telegram_message_id":661681,"support_mode":"AI"}
{"timestamp":"2026-09-04T12:01:27+00:00","event":"pipeline_check","telegram_user_id":647097749,"telegram_message_id":661681,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T12:01:27+00:00","event":"ai_skipped","telegram_user_id":647097749,"telegram_message_id":661681,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T12:01:27+00:00","event":"support_mode_check","telegram_user_id":1050858613,"telegram_message_id":661682,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T12:01:27+00:00","event":"ai_skipped","telegram_user_id":1050858613,"telegram_message_id":661682,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T12:02:06+00:00","event":"support_mode_check","telegram_user_id":1050858613,"telegram_message_id":661683,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T12:02:06+00:00","event":"ai_skipped","telegram_user_id":1050858613,"telegram_message_id":661683,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T12:02:11+00:00","event":"support_mode_check","telegram_user_id":1050858613,"telegram_message_id":661684,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T12:02:11+00:00","event":"ai_skipped","telegram_user_id":1050858613,"telegram_message_id":661684,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T12:04:36+00:00","event":"support_mode_check","telegram_user_id":839970703,"telegram_message_id":661698,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T12:04:36+00:00","event":"ai_skipped","telegram_user_id":839970703,"telegram_message_id":661698,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T12:05:00+00:00","event":"support_mode_check","telegram_user_id":6101290355,"telegram_message_id":661702,"support_mode":"AI"}
{"timestamp":"2026-09-04T12:05:00+00:00","event":"pipeline_check","telegram_user_id":6101290355,"telegram_message_id":661702,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T12:05:00+00:00","event":"ai_request","telegram_user_id":6101290355,"telegram_message_id":661702,"message":"Почему внутренний экзамен открыт до 08.09?"}
{"timestamp":"2026-09-04T12:05:33+00:00","event":"support_mode_check","telegram_user_id":6101290355,"telegram_message_id":661706,"support_mode":"AI"}
{"timestamp":"2026-09-04T12:05:33+00:00","event":"pipeline_check","telegram_user_id":6101290355,"telegram_message_id":661706,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T12:05:33+00:00","event":"ai_request","telegram_user_id":6101290355,"telegram_message_id":661706,"message":"Это же понедельник"}
{"timestamp":"2026-09-04T12:05:36+00:00","event":"ai_response","telegram_user_id":6101290355,"telegram_message_id":661702,"duration_ms":35949,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-04T12:05:36+00:00","event":"handoff_requested","telegram_user_id":6101290355,"telegram_message_id":661702,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-04T12:05:36+00:00","event":"handoff_mode_changed","telegram_user_id":6101290355,"telegram_message_id":661702,"first_handoff":true}
{"timestamp":"2026-09-04T12:05:36+00:00","event":"sensei_prepare","telegram_user_id":6101290355,"telegram_message_id":661702,"amo_lead_id":"42481579"}
{"timestamp":"2026-09-04T12:05:36+00:00","event":"sensei_started","telegram_user_id":6101290355,"telegram_message_id":661702,"amo_lead_id":"42481579","result":true}
{"timestamp":"2026-09-04T12:05:37+00:00","event":"handoff_telegram_message_sent","telegram_user_id":6101290355,"telegram_message_id":661702}
{"timestamp":"2026-09-04T12:05:37+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":6101290355,"telegram_message_id":661702}
{"timestamp":"2026-09-04T12:06:20+00:00","event":"support_mode_check","telegram_user_id":935137318,"telegram_message_id":661713,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T12:06:20+00:00","event":"ai_skipped","telegram_user_id":935137318,"telegram_message_id":661713,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T12:07:33+00:00","event":"ai_error","telegram_user_id":6101290355,"telegram_message_id":661706,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-04T12:07:34+00:00","event":"ai_error_handoff_sent","telegram_user_id":6101290355,"telegram_message_id":661706}
{"timestamp":"2026-09-04T12:09:24+00:00","event":"support_mode_check","telegram_user_id":587062670,"telegram_message_id":661718,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T12:09:24+00:00","event":"ai_skipped","telegram_user_id":587062670,"telegram_message_id":661718,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T12:10:08+00:00","event":"support_mode_check","telegram_user_id":308464151,"telegram_message_id":661720,"support_mode":"AI"}
{"timestamp":"2026-09-04T12:10:08+00:00","event":"pipeline_check","telegram_user_id":308464151,"telegram_message_id":661720,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T12:10:08+00:00","event":"ai_request","telegram_user_id":308464151,"telegram_message_id":661720,"message":"Здравствуйте.\n\nКакой статус на данный момент у моего обращения от 21.08.2026?\n\nК сожалению, можно констатировать, что лектор продолжает допускать ошибки — систематически, из лекции в лекцию. И повторюсь, это не оговорки, а ошибки, и только то, что удалось увидеть благодаря самостоятельному усвоению ранее пройденных тем.\n\nПримеры новых ошибок:\nНа занятии 27.08.2026 Михаил при разборе примера выезд с прилегающей территории (со двора) назвал перекрёстком. Это демонстрирует явное не владение терминологией ПДД, что критично, поскольку в экзаменационных билетах есть вопрос на тему, является ли выезд со двора перекрёстком. \nНа том же занятии при разборе билета с поворотом с трамвайных путей сначала дал неверный вариант ответа как правильный, и только после уточняющего вопроса смог заметить свою ошибку и исправился, что перепутал билет с похожим.\n\nНа занятии 03.09.2026 при разборе билета с вопросом о запрещённых действиях в жилой зоне стал объяснять, что там возможна учебная езда и стоянка с работающим двигателем, в том числе аргументировать (!) возможность этих действий — хотя на первых слайдах презентации было написано обратное. И только вернувшись к этому месту презентации замети\nНа том же занятии при повторе билета о вертикальной разметке на «отбойнике» снова дал неправильный ответ. И только после возражения, что корректный ответ точно другой, и перепроверки в телефоне (вероятно, через текст ПДД) признал свою ошибку.\n\nТут речь не идёт о том, что мне что-то непонятно или что мне субъективно не подходит стиль преподавания (хотя к этому тоже есть вопросы). Отдельная история — презентация, в которой присутствуют устаревшая информация. Например, учебная езда по автомагистралям была разрешена с 2 января 2020 года (6 лет назад), однако на лекции 03.09.2026 нам демонстрировали слайд с иллюстрацией, где учебная езда на автомагистрали трактовалась как запрещённая. В этом конкретном случае лектор обратил внимание на некорректность данной картинки, однако структурированности материалу это точно не добавляет.\n\nНо в моём обращении речь о явных ошибках со стороны преподавателя оплаченного мною курса, причём оплаченного именно как дополнительная услуга очных занятий. Это профнепригодность преподавателя и вашей автошколы как его работодателя."}
{"timestamp":"2026-09-04T12:10:14+00:00","event":"ai_response","telegram_user_id":308464151,"telegram_message_id":661720,"duration_ms":6588,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-04T12:10:14+00:00","event":"handoff_requested","telegram_user_id":308464151,"telegram_message_id":661720,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-04T12:10:14+00:00","event":"handoff_mode_changed","telegram_user_id":308464151,"telegram_message_id":661720,"first_handoff":true}
{"timestamp":"2026-09-04T12:10:14+00:00","event":"sensei_prepare","telegram_user_id":308464151,"telegram_message_id":661720,"amo_lead_id":null}
{"timestamp":"2026-09-04T12:10:14+00:00","event":"sensei_skipped","telegram_user_id":308464151,"telegram_message_id":661720,"reason":"amo_lead_id_empty"}
{"timestamp":"2026-09-04T12:10:15+00:00","event":"handoff_telegram_message_sent","telegram_user_id":308464151,"telegram_message_id":661720}
{"timestamp":"2026-09-04T12:10:15+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":308464151,"telegram_message_id":661720}
{"timestamp":"2026-09-04T12:14:04+00:00","event":"support_mode_check","telegram_user_id":796886826,"telegram_message_id":661727,"support_mode":"AI"}
{"timestamp":"2026-09-04T12:14:04+00:00","event":"pipeline_missing_in_db","telegram_user_id":796886826,"telegram_message_id":661727,"amo_lead_id":null}
{"timestamp":"2026-09-04T12:14:04+00:00","event":"legacy_leadid_check","telegram_user_id":796886826,"telegram_message_id":661727,"legacy_leadid":"41288237"}
{"timestamp":"2026-09-04T12:14:06+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":796886826,"telegram_message_id":661727,"contact_id":41288237,"linked_leads_count":2}
{"timestamp":"2026-09-04T12:14:07+00:00","event":"contact_lead_checked","telegram_user_id":796886826,"telegram_message_id":661727,"contact_id":41288237,"amo_lead_id":41034095,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-04T12:14:07+00:00","event":"contact_lead_checked","telegram_user_id":796886826,"telegram_message_id":661727,"contact_id":41288237,"amo_lead_id":41202449,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-04T12:14:07+00:00","event":"contact_ai_lead_found","telegram_user_id":796886826,"telegram_message_id":661727,"contact_id":41288237,"amo_lead_id":41202449,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-04T12:14:07+00:00","event":"pipeline_check","telegram_user_id":796886826,"telegram_message_id":661727,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T12:14:07+00:00","event":"ai_request","telegram_user_id":796886826,"telegram_message_id":661727,"message":"Добрый день. откатали всю практику с инструктором, какой следующий шаг?"}
{"timestamp":"2026-09-04T12:14:10+00:00","event":"ai_response","telegram_user_id":796886826,"telegram_message_id":661727,"duration_ms":3157,"action":"ANSWER","answer":"Следующий этап — внутренний практический экзамен. 100% штатной практики не означает, что внутренний экзамен уже сдан."}
{"timestamp":"2026-09-04T12:14:11+00:00","event":"telegram_ai_answer_sent","telegram_user_id":796886826,"telegram_message_id":661727,"answer":"Следующий этап — внутренний практический экзамен. 100% штатной практики не означает, что внутренний экзамен уже сдан."}
{"timestamp":"2026-09-04T12:14:11+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":796886826,"telegram_message_id":661727}
{"timestamp":"2026-09-04T12:16:13+00:00","event":"support_mode_check","telegram_user_id":1018692880,"telegram_message_id":661731,"support_mode":"AI"}
{"timestamp":"2026-09-04T12:16:13+00:00","event":"pipeline_missing_in_db","telegram_user_id":1018692880,"telegram_message_id":661731,"amo_lead_id":null}
{"timestamp":"2026-09-04T12:16:13+00:00","event":"legacy_leadid_check","telegram_user_id":1018692880,"telegram_message_id":661731,"legacy_leadid":"41858203"}
{"timestamp":"2026-09-04T12:16:16+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1018692880,"telegram_message_id":661731,"contact_id":41858203,"linked_leads_count":2}
{"timestamp":"2026-09-04T12:16:17+00:00","event":"contact_lead_checked","telegram_user_id":1018692880,"telegram_message_id":661731,"contact_id":41858203,"amo_lead_id":41649001,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-04T12:16:18+00:00","event":"contact_lead_checked","telegram_user_id":1018692880,"telegram_message_id":661731,"contact_id":41858203,"amo_lead_id":41691741,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-04T12:16:18+00:00","event":"contact_ai_lead_found","telegram_user_id":1018692880,"telegram_message_id":661731,"contact_id":41858203,"amo_lead_id":41691741,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-04T12:16:18+00:00","event":"pipeline_check","telegram_user_id":1018692880,"telegram_message_id":661731,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T12:16:18+00:00","event":"ai_request","telegram_user_id":1018692880,"telegram_message_id":661731,"message":"Здравствуйте, скажите пожалуйста, можно ли с вами сдавать экзамены в гаи, просто не совпало сдать там где я хотел"}
{"timestamp":"2026-09-04T12:16:31+00:00","event":"ai_response","telegram_user_id":1018692880,"telegram_message_id":661731,"duration_ms":12979,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-04T12:16:31+00:00","event":"handoff_requested","telegram_user_id":1018692880,"telegram_message_id":661731,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-04T12:16:31+00:00","event":"handoff_mode_changed","telegram_user_id":1018692880,"telegram_message_id":661731,"first_handoff":true}
{"timestamp":"2026-09-04T12:16:31+00:00","event":"sensei_prepare","telegram_user_id":1018692880,"telegram_message_id":661731,"amo_lead_id":"41691741"}
{"timestamp":"2026-09-04T12:16:36+00:00","event":"sensei_started","telegram_user_id":1018692880,"telegram_message_id":661731,"amo_lead_id":"41691741","result":true}
{"timestamp":"2026-09-04T12:16:39+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1018692880,"telegram_message_id":661731}
{"timestamp":"2026-09-04T12:16:39+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1018692880,"telegram_message_id":661731}
{"timestamp":"2026-09-04T12:17:55+00:00","event":"support_mode_check","telegram_user_id":1443171929,"telegram_message_id":661739,"support_mode":"AI"}
{"timestamp":"2026-09-04T12:17:55+00:00","event":"pipeline_missing_in_db","telegram_user_id":1443171929,"telegram_message_id":661739,"amo_lead_id":null}
{"timestamp":"2026-09-04T12:17:55+00:00","event":"legacy_leadid_check","telegram_user_id":1443171929,"telegram_message_id":661739,"legacy_leadid":"42368155"}
{"timestamp":"2026-09-04T12:17:57+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":1443171929,"telegram_message_id":661739,"amo_lead_id":42368155,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-04T12:17:57+00:00","event":"pipeline_check","telegram_user_id":1443171929,"telegram_message_id":661739,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T12:17:57+00:00","event":"ai_request","telegram_user_id":1443171929,"telegram_message_id":661739,"message":"Инструктор долгое время находится не в Москве и сколько ещё это продлится по его словам - неизвестно. Из-за этого не получается заниматься"}
{"timestamp":"2026-09-04T12:18:02+00:00","event":"ai_response","telegram_user_id":1443171929,"telegram_message_id":661739,"duration_ms":4942,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-04T12:18:02+00:00","event":"handoff_requested","telegram_user_id":1443171929,"telegram_message_id":661739,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-04T12:18:02+00:00","event":"handoff_mode_changed","telegram_user_id":1443171929,"telegram_message_id":661739,"first_handoff":true}
{"timestamp":"2026-09-04T12:18:02+00:00","event":"sensei_prepare","telegram_user_id":1443171929,"telegram_message_id":661739,"amo_lead_id":"42368155"}
{"timestamp":"2026-09-04T12:18:02+00:00","event":"sensei_started","telegram_user_id":1443171929,"telegram_message_id":661739,"amo_lead_id":"42368155","result":true}
{"timestamp":"2026-09-04T12:18:02+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1443171929,"telegram_message_id":661739}
{"timestamp":"2026-09-04T12:18:03+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1443171929,"telegram_message_id":661739}
{"timestamp":"2026-09-04T12:18:39+00:00","event":"support_mode_check","telegram_user_id":1015310394,"telegram_message_id":661742,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T12:18:39+00:00","event":"ai_skipped","telegram_user_id":1015310394,"telegram_message_id":661742,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T12:18:53+00:00","event":"support_mode_check","telegram_user_id":1443171929,"telegram_message_id":661743,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T12:18:53+00:00","event":"ai_skipped","telegram_user_id":1443171929,"telegram_message_id":661743,"reason":"support_mode_human"}
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{"timestamp":"2026-09-04T14:18:55+00:00","event":"ai_request","telegram_user_id":268611595,"telegram_message_id":662060,"message":"здравствуйте! во вторник получу медицинскую справку и завезу к вам в офис"}
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{"timestamp":"2026-09-04T14:19:17+00:00","event":"ai_request","telegram_user_id":268611595,"telegram_message_id":662062,"message":"также почти дослушала теорию 50’процентов и на следующей неделе хотела бы начать уроки вождения"}
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{"timestamp":"2026-09-04T14:22:25+00:00","event":"ai_skipped","telegram_user_id":804636863,"telegram_message_id":662076,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T14:22:40+00:00","event":"support_mode_check","telegram_user_id":410584784,"telegram_message_id":662077,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T14:22:40+00:00","event":"ai_skipped","telegram_user_id":410584784,"telegram_message_id":662077,"reason":"support_mode_human"}
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{"timestamp":"2026-09-04T14:23:35+00:00","event":"ai_skipped","telegram_user_id":410584784,"telegram_message_id":662081,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T14:23:39+00:00","event":"support_mode_check","telegram_user_id":1050858613,"telegram_message_id":662083,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T14:23:39+00:00","event":"ai_skipped","telegram_user_id":1050858613,"telegram_message_id":662083,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T14:24:24+00:00","event":"support_mode_check","telegram_user_id":410584784,"telegram_message_id":662085,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T14:24:24+00:00","event":"ai_skipped","telegram_user_id":410584784,"telegram_message_id":662085,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T14:25:12+00:00","event":"support_mode_check","telegram_user_id":5961038913,"telegram_message_id":662086,"support_mode":"AI"}
{"timestamp":"2026-09-04T14:25:12+00:00","event":"pipeline_missing_in_db","telegram_user_id":5961038913,"telegram_message_id":662086,"amo_lead_id":null}
{"timestamp":"2026-09-04T14:25:12+00:00","event":"legacy_leadid_check","telegram_user_id":5961038913,"telegram_message_id":662086,"legacy_leadid":"42570807"}
{"timestamp":"2026-09-04T14:25:14+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":5961038913,"telegram_message_id":662086,"contact_id":42570807,"linked_leads_count":2}
{"timestamp":"2026-09-04T14:25:15+00:00","event":"contact_lead_checked","telegram_user_id":5961038913,"telegram_message_id":662086,"contact_id":42570807,"amo_lead_id":42454803,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-04T14:25:16+00:00","event":"contact_lead_checked","telegram_user_id":5961038913,"telegram_message_id":662086,"contact_id":42570807,"amo_lead_id":42564975,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-04T14:25:16+00:00","event":"contact_ai_lead_found","telegram_user_id":5961038913,"telegram_message_id":662086,"contact_id":42570807,"amo_lead_id":42564975,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-04T14:25:16+00:00","event":"pipeline_check","telegram_user_id":5961038913,"telegram_message_id":662086,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T14:25:16+00:00","event":"ai_request","telegram_user_id":5961038913,"telegram_message_id":662086,"message":"Здравствуйте"}
{"timestamp":"2026-09-04T14:25:18+00:00","event":"ai_response","telegram_user_id":5961038913,"telegram_message_id":662086,"duration_ms":2050,"action":"ANSWER","answer":"Здравствуйте! Чем можем помочь?"}
{"timestamp":"2026-09-04T14:25:18+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5961038913,"telegram_message_id":662086,"answer":"Здравствуйте! Чем можем помочь?"}
{"timestamp":"2026-09-04T14:25:19+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5961038913,"telegram_message_id":662086}
{"timestamp":"2026-09-04T14:25:22+00:00","event":"support_mode_check","telegram_user_id":410584784,"telegram_message_id":662088,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T14:25:22+00:00","event":"ai_skipped","telegram_user_id":410584784,"telegram_message_id":662088,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T14:25:35+00:00","event":"support_mode_check","telegram_user_id":5961038913,"telegram_message_id":662089,"support_mode":"AI"}
{"timestamp":"2026-09-04T14:25:35+00:00","event":"pipeline_check","telegram_user_id":5961038913,"telegram_message_id":662089,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T14:25:35+00:00","event":"ai_request","telegram_user_id":5961038913,"telegram_message_id":662089,"message":"Можно оплату перевести на 10.09"}
{"timestamp":"2026-09-04T14:25:38+00:00","event":"ai_response","telegram_user_id":5961038913,"telegram_message_id":662089,"duration_ms":3095,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-04T14:25:38+00:00","event":"handoff_requested","telegram_user_id":5961038913,"telegram_message_id":662089,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-04T14:25:38+00:00","event":"handoff_mode_changed","telegram_user_id":5961038913,"telegram_message_id":662089,"first_handoff":true}
{"timestamp":"2026-09-04T14:25:38+00:00","event":"sensei_prepare","telegram_user_id":5961038913,"telegram_message_id":662089,"amo_lead_id":"42564975"}
{"timestamp":"2026-09-04T14:25:39+00:00","event":"sensei_started","telegram_user_id":5961038913,"telegram_message_id":662089,"amo_lead_id":"42564975","result":true}
{"timestamp":"2026-09-04T14:25:39+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5961038913,"telegram_message_id":662089}
{"timestamp":"2026-09-04T14:25:39+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5961038913,"telegram_message_id":662089}
{"timestamp":"2026-09-04T14:25:44+00:00","event":"support_mode_check","telegram_user_id":410584784,"telegram_message_id":662092,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T14:25:44+00:00","event":"ai_skipped","telegram_user_id":410584784,"telegram_message_id":662092,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T14:28:59+00:00","event":"support_mode_check","telegram_user_id":1050858613,"telegram_message_id":662095,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T14:28:59+00:00","event":"ai_skipped","telegram_user_id":1050858613,"telegram_message_id":662095,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T14:29:32+00:00","event":"support_mode_check","telegram_user_id":905027271,"telegram_message_id":662101,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T14:29:32+00:00","event":"ai_skipped","telegram_user_id":905027271,"telegram_message_id":662101,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T14:30:32+00:00","event":"support_mode_check","telegram_user_id":8287916920,"telegram_message_id":662103,"support_mode":"AI"}
{"timestamp":"2026-09-04T14:30:32+00:00","event":"pipeline_missing_in_db","telegram_user_id":8287916920,"telegram_message_id":662103,"amo_lead_id":null}
{"timestamp":"2026-09-04T14:30:32+00:00","event":"legacy_leadid_check","telegram_user_id":8287916920,"telegram_message_id":662103,"legacy_leadid":"42592825"}
{"timestamp":"2026-09-04T14:30:34+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":8287916920,"telegram_message_id":662103,"amo_lead_id":42592825,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-04T14:30:34+00:00","event":"pipeline_check","telegram_user_id":8287916920,"telegram_message_id":662103,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T14:30:34+00:00","event":"ai_request","telegram_user_id":8287916920,"telegram_message_id":662103,"message":"Когда можно начать заниматься с вождением с инструктором"}
{"timestamp":"2026-09-04T14:30:52+00:00","event":"support_mode_check","telegram_user_id":905027271,"telegram_message_id":662104,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T14:30:52+00:00","event":"ai_skipped","telegram_user_id":905027271,"telegram_message_id":662104,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T14:30:53+00:00","event":"ai_response","telegram_user_id":8287916920,"telegram_message_id":662103,"duration_ms":18876,"action":"ANSWER","answer":"После допуска к практике выберите несколько удобных станций метро и отправьте их в чат. Инструктора назначают по вторникам и пятницам, первое занятие обычно начинается через 1–2 недели после назначения.\n\nПри рассрочке для допуска также нужны более 50% теории, оригинал медсправки и третий взнос."}
{"timestamp":"2026-09-04T14:30:53+00:00","event":"telegram_ai_answer_sent","telegram_user_id":8287916920,"telegram_message_id":662103,"answer":"После допуска к практике выберите несколько удобных станций метро и отправьте их в чат. Инструктора назначают по вторникам и пятницам, первое занятие обычно начинается через 1–2 недели после назначения.\n\nПри рассрочке для допуска также нужны более 50% теории, оригинал медсправки и третий взнос."}
{"timestamp":"2026-09-04T14:30:53+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":8287916920,"telegram_message_id":662103}
{"timestamp":"2026-09-04T14:31:35+00:00","event":"support_mode_check","telegram_user_id":8287916920,"telegram_message_id":662108,"support_mode":"AI"}
{"timestamp":"2026-09-04T14:31:35+00:00","event":"pipeline_check","telegram_user_id":8287916920,"telegram_message_id":662108,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T14:31:35+00:00","event":"ai_request","telegram_user_id":8287916920,"telegram_message_id":662108,"message":"Свободно станция метро новые Черёмушки"}
{"timestamp":"2026-09-04T14:31:36+00:00","event":"ai_response","telegram_user_id":8287916920,"telegram_message_id":662108,"duration_ms":239,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-04T14:31:36+00:00","event":"handoff_requested","telegram_user_id":8287916920,"telegram_message_id":662108,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-04T14:31:36+00:00","event":"handoff_mode_changed","telegram_user_id":8287916920,"telegram_message_id":662108,"first_handoff":true}
{"timestamp":"2026-09-04T14:31:36+00:00","event":"sensei_prepare","telegram_user_id":8287916920,"telegram_message_id":662108,"amo_lead_id":"42592825"}
{"timestamp":"2026-09-04T14:31:36+00:00","event":"sensei_started","telegram_user_id":8287916920,"telegram_message_id":662108,"amo_lead_id":"42592825","result":true}
{"timestamp":"2026-09-04T14:31:37+00:00","event":"handoff_telegram_message_sent","telegram_user_id":8287916920,"telegram_message_id":662108}
{"timestamp":"2026-09-04T14:31:37+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":8287916920,"telegram_message_id":662108}
{"timestamp":"2026-09-04T14:32:24+00:00","event":"support_mode_check","telegram_user_id":410584784,"telegram_message_id":662112,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T14:32:24+00:00","event":"ai_skipped","telegram_user_id":410584784,"telegram_message_id":662112,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T14:33:11+00:00","event":"support_mode_check","telegram_user_id":905027271,"telegram_message_id":662115,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T14:33:11+00:00","event":"ai_skipped","telegram_user_id":905027271,"telegram_message_id":662115,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T14:33:19+00:00","event":"support_mode_check","telegram_user_id":410584784,"telegram_message_id":662116,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T14:33:19+00:00","event":"ai_skipped","telegram_user_id":410584784,"telegram_message_id":662116,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T14:34:00+00:00","event":"support_mode_check","telegram_user_id":410584784,"telegram_message_id":662117,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T14:34:00+00:00","event":"ai_skipped","telegram_user_id":410584784,"telegram_message_id":662117,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T14:35:52+00:00","event":"support_mode_check","telegram_user_id":1180967686,"telegram_message_id":662123,"support_mode":"AI"}
{"timestamp":"2026-09-04T14:35:52+00:00","event":"pipeline_missing_in_db","telegram_user_id":1180967686,"telegram_message_id":662123,"amo_lead_id":null}
{"timestamp":"2026-09-04T14:35:52+00:00","event":"legacy_leadid_check","telegram_user_id":1180967686,"telegram_message_id":662123,"legacy_leadid":"41670575"}
{"timestamp":"2026-09-04T14:35:53+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1180967686,"telegram_message_id":662123,"contact_id":41670575,"linked_leads_count":2}
{"timestamp":"2026-09-04T14:35:54+00:00","event":"contact_lead_checked","telegram_user_id":1180967686,"telegram_message_id":662123,"contact_id":41670575,"amo_lead_id":41409655,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-04T14:35:54+00:00","event":"contact_lead_checked","telegram_user_id":1180967686,"telegram_message_id":662123,"contact_id":41670575,"amo_lead_id":41428181,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-04T14:35:54+00:00","event":"contact_ai_lead_found","telegram_user_id":1180967686,"telegram_message_id":662123,"contact_id":41670575,"amo_lead_id":41428181,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-04T14:35:54+00:00","event":"pipeline_check","telegram_user_id":1180967686,"telegram_message_id":662123,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T14:35:54+00:00","event":"ai_request","telegram_user_id":1180967686,"telegram_message_id":662123,"message":"Добрый вечер, вопрос. Пройти внутренний теоретический экзамен можно еще раз? Сколько есть попыток?"}
{"timestamp":"2026-09-04T14:36:01+00:00","event":"ai_response","telegram_user_id":1180967686,"telegram_message_id":662123,"duration_ms":6942,"action":"ANSWER","answer":"Да, можно пересдавать внутренний теоретический экзамен. Количество попыток не ограничено, пересдачи бесплатные. Повторную попытку можно запросить в поддержке через 5 дней после неудачной сдачи."}
{"timestamp":"2026-09-04T14:36:02+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1180967686,"telegram_message_id":662123,"answer":"Да, можно пересдавать внутренний теоретический экзамен. Количество попыток не ограничено, пересдачи бесплатные. Повторную попытку можно запросить в поддержке через 5 дней после неудачной сдачи."}
{"timestamp":"2026-09-04T14:36:02+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1180967686,"telegram_message_id":662123}
{"timestamp":"2026-09-04T14:36:03+00:00","event":"support_mode_check","telegram_user_id":410584784,"telegram_message_id":662124,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T14:36:03+00:00","event":"ai_skipped","telegram_user_id":410584784,"telegram_message_id":662124,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T14:39:14+00:00","event":"support_mode_check","telegram_user_id":410584784,"telegram_message_id":662134,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T14:39:14+00:00","event":"ai_skipped","telegram_user_id":410584784,"telegram_message_id":662134,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T14:40:17+00:00","event":"support_mode_check","telegram_user_id":1180967686,"telegram_message_id":662140,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T14:40:17+00:00","event":"ai_skipped","telegram_user_id":1180967686,"telegram_message_id":662140,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T14:40:55+00:00","event":"support_mode_check","telegram_user_id":708697081,"telegram_message_id":662141,"support_mode":"AI"}
{"timestamp":"2026-09-04T14:40:55+00:00","event":"pipeline_missing_in_db","telegram_user_id":708697081,"telegram_message_id":662141,"amo_lead_id":null}
{"timestamp":"2026-09-04T14:40:55+00:00","event":"legacy_leadid_check","telegram_user_id":708697081,"telegram_message_id":662141,"legacy_leadid":"41882123"}
{"timestamp":"2026-09-04T14:40:57+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":708697081,"telegram_message_id":662141,"contact_id":41882123,"linked_leads_count":2}
{"timestamp":"2026-09-04T14:40:58+00:00","event":"contact_lead_checked","telegram_user_id":708697081,"telegram_message_id":662141,"contact_id":41882123,"amo_lead_id":41709833,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-04T14:40:58+00:00","event":"contact_lead_checked","telegram_user_id":708697081,"telegram_message_id":662141,"contact_id":41882123,"amo_lead_id":41725759,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-04T14:40:58+00:00","event":"contact_ai_lead_found","telegram_user_id":708697081,"telegram_message_id":662141,"contact_id":41882123,"amo_lead_id":41725759,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-04T14:40:58+00:00","event":"pipeline_check","telegram_user_id":708697081,"telegram_message_id":662141,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T14:40:58+00:00","event":"ai_request","telegram_user_id":708697081,"telegram_message_id":662141,"message":"Добрый день"}
{"timestamp":"2026-09-04T14:41:01+00:00","event":"ai_response","telegram_user_id":708697081,"telegram_message_id":662141,"duration_ms":3195,"action":"ANSWER","answer":"Здравствуйте! Чем можем помочь?"}
{"timestamp":"2026-09-04T14:41:02+00:00","event":"telegram_ai_answer_sent","telegram_user_id":708697081,"telegram_message_id":662141,"answer":"Здравствуйте! Чем можем помочь?"}
{"timestamp":"2026-09-04T14:41:02+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":708697081,"telegram_message_id":662141}
{"timestamp":"2026-09-04T14:41:02+00:00","event":"support_mode_check","telegram_user_id":708697081,"telegram_message_id":662142,"support_mode":"AI"}
{"timestamp":"2026-09-04T14:41:02+00:00","event":"pipeline_check","telegram_user_id":708697081,"telegram_message_id":662142,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T14:41:02+00:00","event":"ai_request","telegram_user_id":708697081,"telegram_message_id":662142,"message":"Важный вопрос)"}
{"timestamp":"2026-09-04T14:41:22+00:00","event":"support_mode_check","telegram_user_id":1180967686,"telegram_message_id":662145,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T14:41:22+00:00","event":"ai_skipped","telegram_user_id":1180967686,"telegram_message_id":662145,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T14:41:23+00:00","event":"support_mode_check","telegram_user_id":410584784,"telegram_message_id":662144,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T14:41:23+00:00","event":"ai_skipped","telegram_user_id":410584784,"telegram_message_id":662144,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T14:41:23+00:00","event":"support_mode_check","telegram_user_id":410584784,"telegram_message_id":662148,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T14:41:23+00:00","event":"ai_skipped","telegram_user_id":410584784,"telegram_message_id":662148,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T14:41:24+00:00","event":"ai_response","telegram_user_id":708697081,"telegram_message_id":662142,"duration_ms":21676,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-04T14:41:24+00:00","event":"handoff_requested","telegram_user_id":708697081,"telegram_message_id":662142,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-04T14:41:24+00:00","event":"handoff_mode_changed","telegram_user_id":708697081,"telegram_message_id":662142,"first_handoff":true}
{"timestamp":"2026-09-04T14:41:24+00:00","event":"sensei_prepare","telegram_user_id":708697081,"telegram_message_id":662142,"amo_lead_id":"41725759"}
{"timestamp":"2026-09-04T14:41:25+00:00","event":"sensei_started","telegram_user_id":708697081,"telegram_message_id":662142,"amo_lead_id":"41725759","result":true}
{"timestamp":"2026-09-04T14:41:25+00:00","event":"handoff_telegram_message_sent","telegram_user_id":708697081,"telegram_message_id":662142}
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{"timestamp":"2026-09-04T17:16:09+00:00","event":"ai_request","telegram_user_id":6787858564,"telegram_message_id":662417,"message":"Добрый вечер, да я увидела контакты связи с учителем. Я хотела написать ему в Telegram но его контакт меня не нашелся."}
{"timestamp":"2026-09-04T17:16:13+00:00","event":"ai_response","telegram_user_id":6787858564,"telegram_message_id":662417,"duration_ms":4612,"action":"ANSWER","answer":"Контакты инструктора находятся в мобильном приложении, в разделе с информацией о вождении или инструкторе."}
{"timestamp":"2026-09-04T17:16:14+00:00","event":"telegram_ai_answer_sent","telegram_user_id":6787858564,"telegram_message_id":662417,"answer":"Контакты инструктора находятся в мобильном приложении, в разделе с информацией о вождении или инструкторе."}
{"timestamp":"2026-09-04T17:16:14+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":6787858564,"telegram_message_id":662417}
{"timestamp":"2026-09-04T17:44:32+00:00","event":"support_mode_check","telegram_user_id":8118697670,"telegram_message_id":662427,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T17:44:32+00:00","event":"ai_skipped","telegram_user_id":8118697670,"telegram_message_id":662427,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T17:44:35+00:00","event":"support_mode_check","telegram_user_id":8118697670,"telegram_message_id":662428,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T17:44:35+00:00","event":"ai_skipped","telegram_user_id":8118697670,"telegram_message_id":662428,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T17:49:18+00:00","event":"support_mode_check","telegram_user_id":5810658997,"telegram_message_id":662438,"support_mode":"AI"}
{"timestamp":"2026-09-04T17:49:18+00:00","event":"pipeline_missing_in_db","telegram_user_id":5810658997,"telegram_message_id":662438,"amo_lead_id":null}
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{"timestamp":"2026-09-04T17:49:20+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":5810658997,"telegram_message_id":662438,"contact_id":42358115,"linked_leads_count":2}
{"timestamp":"2026-09-04T17:49:20+00:00","event":"contact_lead_checked","telegram_user_id":5810658997,"telegram_message_id":662438,"contact_id":42358115,"amo_lead_id":42244851,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-04T17:49:21+00:00","event":"contact_lead_checked","telegram_user_id":5810658997,"telegram_message_id":662438,"contact_id":42358115,"amo_lead_id":42248781,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-04T17:49:21+00:00","event":"contact_ai_lead_found","telegram_user_id":5810658997,"telegram_message_id":662438,"contact_id":42358115,"amo_lead_id":42248781,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-04T17:49:21+00:00","event":"pipeline_check","telegram_user_id":5810658997,"telegram_message_id":662438,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T17:49:21+00:00","event":"ai_request","telegram_user_id":5810658997,"telegram_message_id":662438,"message":"Здравствуйте, когда можно принести в офис мед справку?"}
{"timestamp":"2026-09-04T17:49:28+00:00","event":"ai_response","telegram_user_id":5810658997,"telegram_message_id":662438,"duration_ms":7371,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-04T17:49:28+00:00","event":"handoff_requested","telegram_user_id":5810658997,"telegram_message_id":662438,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-04T17:49:28+00:00","event":"handoff_mode_changed","telegram_user_id":5810658997,"telegram_message_id":662438,"first_handoff":false}
{"timestamp":"2026-09-04T17:49:29+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5810658997,"telegram_message_id":662438}
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{"timestamp":"2026-09-04T17:55:32+00:00","event":"support_mode_check","telegram_user_id":8118697670,"telegram_message_id":662441,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T17:55:32+00:00","event":"ai_skipped","telegram_user_id":8118697670,"telegram_message_id":662441,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T18:05:30+00:00","event":"support_mode_check","telegram_user_id":928682108,"telegram_message_id":662453,"support_mode":"AI"}
{"timestamp":"2026-09-04T18:05:30+00:00","event":"pipeline_missing_in_db","telegram_user_id":928682108,"telegram_message_id":662453,"amo_lead_id":null}
{"timestamp":"2026-09-04T18:05:30+00:00","event":"legacy_leadid_check","telegram_user_id":928682108,"telegram_message_id":662453,"legacy_leadid":"38115433"}
{"timestamp":"2026-09-04T18:05:32+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":928682108,"telegram_message_id":662453,"amo_lead_id":38115433,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-04T18:05:32+00:00","event":"pipeline_check","telegram_user_id":928682108,"telegram_message_id":662453,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T18:05:32+00:00","event":"ai_request","telegram_user_id":928682108,"telegram_message_id":662453,"message":"А можно будет получить логин пароль?"}
{"timestamp":"2026-09-04T18:05:35+00:00","event":"ai_response","telegram_user_id":928682108,"telegram_message_id":662453,"duration_ms":3861,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-04T18:05:35+00:00","event":"handoff_requested","telegram_user_id":928682108,"telegram_message_id":662453,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-04T18:05:35+00:00","event":"handoff_mode_changed","telegram_user_id":928682108,"telegram_message_id":662453,"first_handoff":false}
{"timestamp":"2026-09-04T18:05:36+00:00","event":"handoff_telegram_message_sent","telegram_user_id":928682108,"telegram_message_id":662453}
{"timestamp":"2026-09-04T18:05:36+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":928682108,"telegram_message_id":662453}
{"timestamp":"2026-09-04T18:19:25+00:00","event":"support_mode_check","telegram_user_id":1050858613,"telegram_message_id":662456,"support_mode":"AI"}
{"timestamp":"2026-09-04T18:19:25+00:00","event":"pipeline_missing_in_db","telegram_user_id":1050858613,"telegram_message_id":662456,"amo_lead_id":null}
{"timestamp":"2026-09-04T18:19:25+00:00","event":"legacy_leadid_check","telegram_user_id":1050858613,"telegram_message_id":662456,"legacy_leadid":"0"}
{"timestamp":"2026-09-04T18:19:25+00:00","event":"pipeline_fetch_skipped","telegram_user_id":1050858613,"telegram_message_id":662456,"reason":"amo_lead_id_and_legacy_leadid_empty"}
{"timestamp":"2026-09-04T18:19:25+00:00","event":"pipeline_check","telegram_user_id":1050858613,"telegram_message_id":662456,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T18:19:25+00:00","event":"ai_skipped","telegram_user_id":1050858613,"telegram_message_id":662456,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T18:19:55+00:00","event":"support_mode_check","telegram_user_id":1050858613,"telegram_message_id":662457,"support_mode":"AI"}
{"timestamp":"2026-09-04T18:19:55+00:00","event":"pipeline_missing_in_db","telegram_user_id":1050858613,"telegram_message_id":662457,"amo_lead_id":null}
{"timestamp":"2026-09-04T18:19:55+00:00","event":"legacy_leadid_check","telegram_user_id":1050858613,"telegram_message_id":662457,"legacy_leadid":"0"}
{"timestamp":"2026-09-04T18:19:55+00:00","event":"pipeline_fetch_skipped","telegram_user_id":1050858613,"telegram_message_id":662457,"reason":"amo_lead_id_and_legacy_leadid_empty"}
{"timestamp":"2026-09-04T18:19:55+00:00","event":"pipeline_check","telegram_user_id":1050858613,"telegram_message_id":662457,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T18:19:55+00:00","event":"ai_skipped","telegram_user_id":1050858613,"telegram_message_id":662457,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T18:21:11+00:00","event":"support_mode_check","telegram_user_id":1050858613,"telegram_message_id":662458,"support_mode":"AI"}
{"timestamp":"2026-09-04T18:21:11+00:00","event":"pipeline_missing_in_db","telegram_user_id":1050858613,"telegram_message_id":662458,"amo_lead_id":null}
{"timestamp":"2026-09-04T18:21:11+00:00","event":"legacy_leadid_check","telegram_user_id":1050858613,"telegram_message_id":662458,"legacy_leadid":"0"}
{"timestamp":"2026-09-04T18:21:11+00:00","event":"pipeline_fetch_skipped","telegram_user_id":1050858613,"telegram_message_id":662458,"reason":"amo_lead_id_and_legacy_leadid_empty"}
{"timestamp":"2026-09-04T18:21:11+00:00","event":"pipeline_check","telegram_user_id":1050858613,"telegram_message_id":662458,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T18:21:11+00:00","event":"ai_skipped","telegram_user_id":1050858613,"telegram_message_id":662458,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T18:23:57+00:00","event":"support_mode_check","telegram_user_id":1050858613,"telegram_message_id":662460,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T18:23:57+00:00","event":"ai_skipped","telegram_user_id":1050858613,"telegram_message_id":662460,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T18:25:28+00:00","event":"support_mode_check","telegram_user_id":1050858613,"telegram_message_id":662462,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T18:25:28+00:00","event":"ai_skipped","telegram_user_id":1050858613,"telegram_message_id":662462,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T18:44:43+00:00","event":"support_mode_check","telegram_user_id":5697387239,"telegram_message_id":662474,"support_mode":"AI"}
{"timestamp":"2026-09-04T18:44:43+00:00","event":"pipeline_missing_in_db","telegram_user_id":5697387239,"telegram_message_id":662474,"amo_lead_id":null}
{"timestamp":"2026-09-04T18:44:43+00:00","event":"legacy_leadid_check","telegram_user_id":5697387239,"telegram_message_id":662474,"legacy_leadid":"0"}
{"timestamp":"2026-09-04T18:44:43+00:00","event":"pipeline_fetch_skipped","telegram_user_id":5697387239,"telegram_message_id":662474,"reason":"amo_lead_id_and_legacy_leadid_empty"}
{"timestamp":"2026-09-04T18:44:43+00:00","event":"pipeline_check","telegram_user_id":5697387239,"telegram_message_id":662474,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T18:44:43+00:00","event":"ai_skipped","telegram_user_id":5697387239,"telegram_message_id":662474,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T18:46:16+00:00","event":"support_mode_check","telegram_user_id":689084520,"telegram_message_id":662475,"support_mode":"AI"}
{"timestamp":"2026-09-04T18:46:16+00:00","event":"pipeline_missing_in_db","telegram_user_id":689084520,"telegram_message_id":662475,"amo_lead_id":null}
{"timestamp":"2026-09-04T18:46:16+00:00","event":"legacy_leadid_check","telegram_user_id":689084520,"telegram_message_id":662475,"legacy_leadid":"42255041"}
{"timestamp":"2026-09-04T18:46:17+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":689084520,"telegram_message_id":662475,"amo_lead_id":42255041,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-04T18:46:17+00:00","event":"pipeline_check","telegram_user_id":689084520,"telegram_message_id":662475,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T18:46:17+00:00","event":"ai_request","telegram_user_id":689084520,"telegram_message_id":662475,"message":"Здравствуйте \nЯ хотела бы спросить про сдачу теоретического экзамена \nЕсли я его не сдаю, могу попробовать через месяц еще раз?\nТакже когда нужно записываться на экзамен, я могу прийти на следующей неделе"}
{"timestamp":"2026-09-04T18:46:42+00:00","event":"ai_response","telegram_user_id":689084520,"telegram_message_id":662475,"duration_ms":24951,"action":"ANSWER","answer":"Здравствуйте! Если речь о внутреннем экзамене по теории, после неудачной попытки пересдавать можно уже через 5 дней — нужно написать в поддержку для открытия новой попытки. Пересдачи бесплатные и без ограничений.\n\nЭкзамен проходит дистанционно в приложении или веб-версии, поэтому приходить в офис не нужно. Первая попытка открывается после прохождения 100% теории."}
{"timestamp":"2026-09-04T18:46:42+00:00","event":"telegram_ai_answer_sent","telegram_user_id":689084520,"telegram_message_id":662475,"answer":"Здравствуйте! Если речь о внутреннем экзамене по теории, после неудачной попытки пересдавать можно уже через 5 дней — нужно написать в поддержку для открытия новой попытки. Пересдачи бесплатные и без ограничений.\n\nЭкзамен проходит дистанционно в приложении или веб-версии, поэтому приходить в офис не нужно. Первая попытка открывается после прохождения 100% теории."}
{"timestamp":"2026-09-04T18:46:43+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":689084520,"telegram_message_id":662475}
{"timestamp":"2026-09-04T18:47:58+00:00","event":"support_mode_check","telegram_user_id":689084520,"telegram_message_id":662478,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T18:47:58+00:00","event":"ai_skipped","telegram_user_id":689084520,"telegram_message_id":662478,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T18:49:55+00:00","event":"support_mode_check","telegram_user_id":714082553,"telegram_message_id":662479,"support_mode":"AI"}
{"timestamp":"2026-09-04T18:49:55+00:00","event":"pipeline_missing_in_db","telegram_user_id":714082553,"telegram_message_id":662479,"amo_lead_id":null}
{"timestamp":"2026-09-04T18:49:55+00:00","event":"legacy_leadid_check","telegram_user_id":714082553,"telegram_message_id":662479,"legacy_leadid":"42144813"}
{"timestamp":"2026-09-04T18:49:56+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":714082553,"telegram_message_id":662479,"contact_id":42144813,"linked_leads_count":2}
{"timestamp":"2026-09-04T18:49:57+00:00","event":"contact_lead_checked","telegram_user_id":714082553,"telegram_message_id":662479,"contact_id":42144813,"amo_lead_id":42044003,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-04T18:49:57+00:00","event":"contact_lead_checked","telegram_user_id":714082553,"telegram_message_id":662479,"contact_id":42144813,"amo_lead_id":42076343,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-04T18:49:57+00:00","event":"contact_ai_lead_found","telegram_user_id":714082553,"telegram_message_id":662479,"contact_id":42144813,"amo_lead_id":42076343,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-04T18:49:57+00:00","event":"pipeline_check","telegram_user_id":714082553,"telegram_message_id":662479,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T18:49:57+00:00","event":"ai_request","telegram_user_id":714082553,"telegram_message_id":662479,"message":"Спасибо)"}
{"timestamp":"2026-09-04T18:50:12+00:00","event":"ai_response","telegram_user_id":714082553,"telegram_message_id":662479,"duration_ms":14902,"action":"ANSWER","answer":"Пожалуйста!"}
{"timestamp":"2026-09-04T18:50:12+00:00","event":"telegram_ai_answer_sent","telegram_user_id":714082553,"telegram_message_id":662479,"answer":"Пожалуйста!"}
{"timestamp":"2026-09-04T18:50:13+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":714082553,"telegram_message_id":662479}
{"timestamp":"2026-09-04T19:01:04+00:00","event":"support_mode_check","telegram_user_id":1298897150,"telegram_message_id":662482,"support_mode":"HUMAN"}
{"timestamp":"2026-09-04T19:01:04+00:00","event":"ai_skipped","telegram_user_id":1298897150,"telegram_message_id":662482,"reason":"support_mode_human"}
{"timestamp":"2026-09-04T19:43:30+00:00","event":"support_mode_check","telegram_user_id":5207551416,"telegram_message_id":662484,"support_mode":"AI"}
{"timestamp":"2026-09-04T19:43:30+00:00","event":"pipeline_check","telegram_user_id":5207551416,"telegram_message_id":662484,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-04T19:43:30+00:00","event":"ai_request","telegram_user_id":5207551416,"telegram_message_id":662484,"message":"Хорошо, спасибо"}
{"timestamp":"2026-09-04T19:43:36+00:00","event":"ai_response","telegram_user_id":5207551416,"telegram_message_id":662484,"duration_ms":5355,"action":"ANSWER","answer":"Пожалуйста! Обращайтесь, если появятся вопросы."}
{"timestamp":"2026-09-04T19:43:36+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5207551416,"telegram_message_id":662484,"answer":"Пожалуйста! Обращайтесь, если появятся вопросы."}
{"timestamp":"2026-09-04T19:43:36+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5207551416,"telegram_message_id":662484}
{"timestamp":"2026-09-04T20:16:30+00:00","event":"support_mode_check","telegram_user_id":5450783703,"telegram_message_id":662493,"support_mode":"AI"}
{"timestamp":"2026-09-04T20:16:30+00:00","event":"pipeline_missing_in_db","telegram_user_id":5450783703,"telegram_message_id":662493,"amo_lead_id":null}
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{"timestamp":"2026-09-04T20:16:31+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":5450783703,"telegram_message_id":662493,"amo_lead_id":39693741,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
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{"timestamp":"2026-09-04T20:16:31+00:00","event":"ai_request","telegram_user_id":5450783703,"telegram_message_id":662493,"message":"Добрый день!\nмы уже продлялись в феврале, стоило 10тыс.\nСын так и не успел доучиться из-за окончания школы.\nПрошу, в качестве исключения, предоставить скидку и продлить нас за 10тыс."}
{"timestamp":"2026-09-04T20:16:34+00:00","event":"ai_response","telegram_user_id":5450783703,"telegram_message_id":662493,"duration_ms":2968,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-04T20:16:34+00:00","event":"handoff_requested","telegram_user_id":5450783703,"telegram_message_id":662493,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-04T20:16:34+00:00","event":"handoff_mode_changed","telegram_user_id":5450783703,"telegram_message_id":662493,"first_handoff":false}
{"timestamp":"2026-09-04T20:16:34+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5450783703,"telegram_message_id":662493}
{"timestamp":"2026-09-04T20:16:35+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5450783703,"telegram_message_id":662493}
{"timestamp":"2026-09-04T20:28:34+00:00","event":"support_mode_check","telegram_user_id":1125573950,"telegram_message_id":662509,"support_mode":"AI"}
{"timestamp":"2026-09-04T20:28:34+00:00","event":"pipeline_missing_in_db","telegram_user_id":1125573950,"telegram_message_id":662509,"amo_lead_id":"42883853"}
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{"timestamp":"2026-09-05T08:41:32+00:00","event":"ai_skipped","telegram_user_id":7691170701,"telegram_message_id":662664,"reason":"support_mode_human"}
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{"timestamp":"2026-09-05T09:02:00+00:00","event":"ai_skipped","telegram_user_id":7691170701,"telegram_message_id":662724,"reason":"support_mode_human"}
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{"timestamp":"2026-09-05T09:02:34+00:00","event":"ai_skipped","telegram_user_id":7691170701,"telegram_message_id":662727,"reason":"support_mode_human"}
{"timestamp":"2026-09-05T09:02:47+00:00","event":"support_mode_check","telegram_user_id":7691170701,"telegram_message_id":662728,"support_mode":"HUMAN"}
{"timestamp":"2026-09-05T09:02:47+00:00","event":"ai_skipped","telegram_user_id":7691170701,"telegram_message_id":662728,"reason":"support_mode_human"}
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{"timestamp":"2026-09-05T10:25:24+00:00","event":"ai_request","telegram_user_id":1121782483,"telegram_message_id":662824,"message":"Здравствуйте, у меня появилось несколько вопросов касаемо обучения и документов…"}
{"timestamp":"2026-09-05T10:25:35+00:00","event":"ai_response","telegram_user_id":1121782483,"telegram_message_id":662824,"duration_ms":11735,"action":"ANSWER","answer":"Здравствуйте! Основные этапы обучения:\n\n1. При рассрочке: первый взнос — открывается доступ к теории.\n2. Второй взнос и полный комплект документов — регистрация документов.\n3. Более 50% теории, оригинал медсправки и третий взнос — допуск к практике и назначение инструктора.\n4. После 100% теории — внутренний теоретический экзамен: дистанционно, 80 вопросов, 1 час. При 3 ошибках экзамен не сдан; пересдача возможна через 5 дней через поддержку.\n5. После 100% штатной практики — внутренний практический экзамен. Расписание публикуют в общем Telegram-чате.\n6. После сдачи обоих внутренних экзаменов и полной оплаты можно сдавать экзамены ГИБДД с автошколой или получить документы для самостоятельной сдачи.\n\nРегистрация документов проходит параллельно обучению. По конкретному статусу документов, оплат, инструктора или экзамена нужно обратиться к сотруднику автошколы."}
{"timestamp":"2026-09-05T10:25:37+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1121782483,"telegram_message_id":662824,"answer":"Здравствуйте! Основные этапы обучения:\n\n1. При рассрочке: первый взнос — открывается доступ к теории.\n2. Второй взнос и полный комплект документов — регистрация документов.\n3. Более 50% теории, оригинал медсправки и третий взнос — допуск к практике и назначение инструктора.\n4. После 100% теории — внутренний теоретический экзамен: дистанционно, 80 вопросов, 1 час. При 3 ошибках экзамен не сдан; пересдача возможна через 5 дней через поддержку.\n5. После 100% штатной практики — внутренний практический экзамен. Расписание публикуют в общем Telegram-чате.\n6. После сдачи обоих внутренних экзаменов и полной оплаты можно сдавать экзамены ГИБДД с автошколой или получить документы для самостоятельной сдачи.\n\nРегистрация документов проходит параллельно обучению. По конкретному статусу документов, оплат, инструктора или экзамена нужно обратиться к сотруднику автошколы."}
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{"timestamp":"2026-09-05T11:04:48+00:00","event":"ai_request","telegram_user_id":8333378928,"telegram_message_id":662893,"message":"Здравствуйте! Я вчера сдал практический экзамен по вождению в городе. Подскажите, пожалуйста, что мне делать дальше? Нужно ли подъехать в офис за документами, или теперь просто ждать звонка для записи в ГИБДД?"}
{"timestamp":"2026-09-05T11:04:58+00:00","event":"ai_response","telegram_user_id":8333378928,"telegram_message_id":662893,"duration_ms":9779,"action":"ANSWER","answer":"Если вы сдавали практический экзамен **в ГИБДД с автошколой**, документы забирать не нужно: следуйте инструкциям представителя автошколы в экзаменационном чате и ожидайте дальнейшей записи.\n\nЕсли вы выбрали **самостоятельную сдачу**, выдачу документов нужно предварительно согласовать с автошколой, затем приехать за ними в офис в среду или субботу и подписать получение."}
{"timestamp":"2026-09-05T11:04:58+00:00","event":"telegram_ai_answer_sent","telegram_user_id":8333378928,"telegram_message_id":662893,"answer":"Если вы сдавали практический экзамен **в ГИБДД с автошколой**, документы забирать не нужно: следуйте инструкциям представителя автошколы в экзаменационном чате и ожидайте дальнейшей записи.\n\nЕсли вы выбрали **самостоятельную сдачу**, выдачу документов нужно предварительно согласовать с автошколой, затем приехать за ними в офис в среду или субботу и подписать получение."}
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{"timestamp":"2026-09-05T12:13:32+00:00","event":"ai_request","telegram_user_id":939138710,"telegram_message_id":662975,"message":"Здравствуйте! если хочу сдавать экзамен в гибдд с вами, то мне надо забирать документы или оставить их вам?"}
{"timestamp":"2026-09-05T12:13:51+00:00","event":"ai_response","telegram_user_id":939138710,"telegram_message_id":662975,"duration_ms":18851,"action":"ANSWER","answer":"Если сдаёте экзамен в ГИБДД вместе с автошколой, документы забира́ть не нужно — школа сама их подаёт и сопровождает вас.\n\nЭто возможно после завершения обучения, полной оплаты курса и сдачи обоих внутренних экзаменов. Для самостоятельной сдачи нужно заранее согласовать выдачу документов и забрать их в офисе."}
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{"timestamp":"2026-09-05T12:58:32+00:00","event":"ai_request","telegram_user_id":333213322,"telegram_message_id":663037,"message":"Здравствуйте! Подскажите пожалуйста)"}
{"timestamp":"2026-09-05T12:58:35+00:00","event":"ai_response","telegram_user_id":333213322,"telegram_message_id":663037,"duration_ms":3205,"action":"ANSWER","answer":"Здравствуйте! Чем могу вам помочь?"}
{"timestamp":"2026-09-05T12:58:35+00:00","event":"telegram_ai_answer_sent","telegram_user_id":333213322,"telegram_message_id":663037,"answer":"Здравствуйте! Чем могу вам помочь?"}
{"timestamp":"2026-09-05T12:58:35+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":333213322,"telegram_message_id":663037}
{"timestamp":"2026-09-05T13:09:46+00:00","event":"support_mode_check","telegram_user_id":334388131,"telegram_message_id":663055,"support_mode":"AI"}
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{"timestamp":"2026-09-05T13:12:12+00:00","event":"pipeline_check","telegram_user_id":718633216,"telegram_message_id":663057,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-05T13:12:12+00:00","event":"ai_skipped","telegram_user_id":718633216,"telegram_message_id":663057,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-05T13:28:02+00:00","event":"support_mode_check","telegram_user_id":1036817668,"telegram_message_id":663090,"support_mode":"AI"}
{"timestamp":"2026-09-05T13:28:02+00:00","event":"pipeline_check","telegram_user_id":1036817668,"telegram_message_id":663090,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-05T13:28:02+00:00","event":"ai_request","telegram_user_id":1036817668,"telegram_message_id":663090,"message":"ну что там?"}
{"timestamp":"2026-09-05T13:28:05+00:00","event":"ai_response","telegram_user_id":1036817668,"telegram_message_id":663090,"duration_ms":2928,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-05T13:28:05+00:00","event":"handoff_requested","telegram_user_id":1036817668,"telegram_message_id":663090,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-05T13:28:05+00:00","event":"sensei_prepare","telegram_user_id":1036817668,"telegram_message_id":663090,"amo_lead_id":null}
{"timestamp":"2026-09-05T13:28:05+00:00","event":"sensei_skipped","telegram_user_id":1036817668,"telegram_message_id":663090,"reason":"amo_lead_id_empty"}
{"timestamp":"2026-09-05T13:28:08+00:00","event":"handoff_telegram_message_error","telegram_user_id":1036817668,"telegram_message_id":663090,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 3061 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-05T13:28:08+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1036817668,"telegram_message_id":663090}
{"timestamp":"2026-09-05T13:28:16+00:00","event":"support_mode_check","telegram_user_id":5557754162,"telegram_message_id":663093,"support_mode":"HUMAN"}
{"timestamp":"2026-09-05T13:28:16+00:00","event":"ai_skipped","telegram_user_id":5557754162,"telegram_message_id":663093,"reason":"support_mode_human"}
{"timestamp":"2026-09-05T13:29:50+00:00","event":"support_mode_check","telegram_user_id":505686987,"telegram_message_id":663097,"support_mode":"AI"}
{"timestamp":"2026-09-05T13:29:50+00:00","event":"pipeline_missing_in_db","telegram_user_id":505686987,"telegram_message_id":663097,"amo_lead_id":null}
{"timestamp":"2026-09-05T13:29:50+00:00","event":"legacy_leadid_check","telegram_user_id":505686987,"telegram_message_id":663097,"legacy_leadid":"41991843"}
{"timestamp":"2026-09-05T13:29:51+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":505686987,"telegram_message_id":663097,"contact_id":41991843,"linked_leads_count":2}
{"timestamp":"2026-09-05T13:29:51+00:00","event":"contact_lead_checked","telegram_user_id":505686987,"telegram_message_id":663097,"contact_id":41991843,"amo_lead_id":41873363,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-05T13:29:52+00:00","event":"contact_lead_checked","telegram_user_id":505686987,"telegram_message_id":663097,"contact_id":41991843,"amo_lead_id":41877289,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-05T13:29:52+00:00","event":"contact_ai_lead_found","telegram_user_id":505686987,"telegram_message_id":663097,"contact_id":41991843,"amo_lead_id":41877289,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-05T13:29:52+00:00","event":"pipeline_check","telegram_user_id":505686987,"telegram_message_id":663097,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-05T13:29:52+00:00","event":"ai_request","telegram_user_id":505686987,"telegram_message_id":663097,"message":"Здравствуйте! Я закончила обучение, как могу записаться на экзамен?"}
{"timestamp":"2026-09-05T13:30:09+00:00","event":"ai_response","telegram_user_id":505686987,"telegram_message_id":663097,"duration_ms":17345,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-05T13:30:09+00:00","event":"handoff_requested","telegram_user_id":505686987,"telegram_message_id":663097,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-05T13:30:09+00:00","event":"handoff_mode_changed","telegram_user_id":505686987,"telegram_message_id":663097,"first_handoff":false}
{"timestamp":"2026-09-05T13:30:09+00:00","event":"handoff_telegram_message_sent","telegram_user_id":505686987,"telegram_message_id":663097}
{"timestamp":"2026-09-05T13:30:10+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":505686987,"telegram_message_id":663097}
{"timestamp":"2026-09-05T13:35:50+00:00","event":"support_mode_check","telegram_user_id":505686987,"telegram_message_id":663116,"support_mode":"HUMAN"}
{"timestamp":"2026-09-05T13:35:50+00:00","event":"ai_skipped","telegram_user_id":505686987,"telegram_message_id":663116,"reason":"support_mode_human"}
{"timestamp":"2026-09-05T13:37:02+00:00","event":"support_mode_check","telegram_user_id":1699127701,"telegram_message_id":663117,"support_mode":"AI"}
{"timestamp":"2026-09-05T13:37:02+00:00","event":"pipeline_missing_in_db","telegram_user_id":1699127701,"telegram_message_id":663117,"amo_lead_id":null}
{"timestamp":"2026-09-05T13:37:02+00:00","event":"legacy_leadid_check","telegram_user_id":1699127701,"telegram_message_id":663117,"legacy_leadid":"40761963"}
{"timestamp":"2026-09-05T13:37:03+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":1699127701,"telegram_message_id":663117,"amo_lead_id":40761963,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-05T13:37:03+00:00","event":"pipeline_check","telegram_user_id":1699127701,"telegram_message_id":663117,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-05T13:37:03+00:00","event":"ai_request","telegram_user_id":1699127701,"telegram_message_id":663117,"message":"Добрый день!\nНа какое срок я могу расстянуть оплату за обучение, после того как внесу сумму за пролонгацию?"}
{"timestamp":"2026-09-05T13:37:09+00:00","event":"ai_response","telegram_user_id":1699127701,"telegram_message_id":663117,"duration_ms":5914,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-05T13:37:09+00:00","event":"handoff_requested","telegram_user_id":1699127701,"telegram_message_id":663117,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-05T13:37:09+00:00","event":"handoff_mode_changed","telegram_user_id":1699127701,"telegram_message_id":663117,"first_handoff":false}
{"timestamp":"2026-09-05T13:37:10+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1699127701,"telegram_message_id":663117}
{"timestamp":"2026-09-05T13:37:10+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1699127701,"telegram_message_id":663117}
{"timestamp":"2026-09-05T13:37:45+00:00","event":"support_mode_check","telegram_user_id":718633216,"telegram_message_id":663120,"support_mode":"AI"}
{"timestamp":"2026-09-05T13:37:45+00:00","event":"pipeline_check","telegram_user_id":718633216,"telegram_message_id":663120,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-05T13:37:45+00:00","event":"ai_skipped","telegram_user_id":718633216,"telegram_message_id":663120,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-05T13:41:41+00:00","event":"support_mode_check","telegram_user_id":1699127701,"telegram_message_id":663126,"support_mode":"HUMAN"}
{"timestamp":"2026-09-05T13:41:41+00:00","event":"ai_skipped","telegram_user_id":1699127701,"telegram_message_id":663126,"reason":"support_mode_human"}
{"timestamp":"2026-09-05T13:41:47+00:00","event":"support_mode_check","telegram_user_id":1319147600,"telegram_message_id":663127,"support_mode":"AI"}
{"timestamp":"2026-09-05T13:41:47+00:00","event":"pipeline_missing_in_db","telegram_user_id":1319147600,"telegram_message_id":663127,"amo_lead_id":null}
{"timestamp":"2026-09-05T13:41:47+00:00","event":"legacy_leadid_check","telegram_user_id":1319147600,"telegram_message_id":663127,"legacy_leadid":"41449413"}
{"timestamp":"2026-09-05T13:41:48+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1319147600,"telegram_message_id":663127,"contact_id":41449413,"linked_leads_count":2}
{"timestamp":"2026-09-05T13:41:49+00:00","event":"contact_lead_checked","telegram_user_id":1319147600,"telegram_message_id":663127,"contact_id":41449413,"amo_lead_id":41184539,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-05T13:41:49+00:00","event":"contact_lead_checked","telegram_user_id":1319147600,"telegram_message_id":663127,"contact_id":41449413,"amo_lead_id":41190921,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-05T13:41:49+00:00","event":"contact_ai_lead_found","telegram_user_id":1319147600,"telegram_message_id":663127,"contact_id":41449413,"amo_lead_id":41190921,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-05T13:41:49+00:00","event":"pipeline_check","telegram_user_id":1319147600,"telegram_message_id":663127,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-05T13:41:49+00:00","event":"ai_request","telegram_user_id":1319147600,"telegram_message_id":663127,"message":"Добрый день, подскажите, можно ли замерить инструктора по B категории? И сама площадку заменить на место поближе к метро Раменки?"}
{"timestamp":"2026-09-05T13:41:52+00:00","event":"ai_response","telegram_user_id":1319147600,"telegram_message_id":663127,"duration_ms":3395,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-05T13:41:52+00:00","event":"handoff_requested","telegram_user_id":1319147600,"telegram_message_id":663127,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-05T13:41:52+00:00","event":"handoff_mode_changed","telegram_user_id":1319147600,"telegram_message_id":663127,"first_handoff":false}
{"timestamp":"2026-09-05T13:41:57+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1319147600,"telegram_message_id":663127}
{"timestamp":"2026-09-05T13:41:57+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1319147600,"telegram_message_id":663127}
{"timestamp":"2026-09-05T13:42:41+00:00","event":"support_mode_check","telegram_user_id":7563850046,"telegram_message_id":663130,"support_mode":"AI"}
{"timestamp":"2026-09-05T13:42:41+00:00","event":"pipeline_missing_in_db","telegram_user_id":7563850046,"telegram_message_id":663130,"amo_lead_id":null}
{"timestamp":"2026-09-05T13:42:41+00:00","event":"legacy_leadid_check","telegram_user_id":7563850046,"telegram_message_id":663130,"legacy_leadid":"40227991"}
{"timestamp":"2026-09-05T13:42:42+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":7563850046,"telegram_message_id":663130,"amo_lead_id":40227991,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-05T13:42:42+00:00","event":"pipeline_check","telegram_user_id":7563850046,"telegram_message_id":663130,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-05T13:42:42+00:00","event":"ai_request","telegram_user_id":7563850046,"telegram_message_id":663130,"message":"Здравствуйте, это актуальный адрес?\n\nАвтошкола \"Колесо\"\nг. Москва Суворовская площадь, 1/52к2 ( 10 этаж каб.1010)\nм. Достоевская ( выход 2/3).  Дверь слева от входа в Театр «Комедии»"}
{"timestamp":"2026-09-05T13:42:48+00:00","event":"ai_response","telegram_user_id":7563850046,"telegram_message_id":663130,"duration_ms":5583,"action":"ANSWER","answer":"Да, адрес актуальный: г. Москва, Суворовская площадь, д. 1/52к2. Также у автошколы есть офис на проспекте Андропова, д. 8."}
{"timestamp":"2026-09-05T13:42:51+00:00","event":"telegram_ai_answer_error","telegram_user_id":7563850046,"telegram_message_id":663130,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2702 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-05T13:42:51+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":7563850046,"telegram_message_id":663130}
{"timestamp":"2026-09-05T13:45:04+00:00","event":"support_mode_check","telegram_user_id":1324349047,"telegram_message_id":663132,"support_mode":"HUMAN"}
{"timestamp":"2026-09-05T13:45:04+00:00","event":"ai_skipped","telegram_user_id":1324349047,"telegram_message_id":663132,"reason":"support_mode_human"}
{"timestamp":"2026-09-05T13:58:00+00:00","event":"support_mode_check","telegram_user_id":1319147600,"telegram_message_id":663138,"support_mode":"HUMAN"}
{"timestamp":"2026-09-05T13:58:00+00:00","event":"ai_skipped","telegram_user_id":1319147600,"telegram_message_id":663138,"reason":"support_mode_human"}
{"timestamp":"2026-09-05T14:03:49+00:00","event":"support_mode_check","telegram_user_id":7563850046,"telegram_message_id":663151,"support_mode":"HUMAN"}
{"timestamp":"2026-09-05T14:03:49+00:00","event":"ai_skipped","telegram_user_id":7563850046,"telegram_message_id":663151,"reason":"support_mode_human"}
{"timestamp":"2026-09-05T14:18:26+00:00","event":"support_mode_check","telegram_user_id":5308809546,"telegram_message_id":663158,"support_mode":"AI"}
{"timestamp":"2026-09-05T14:18:26+00:00","event":"pipeline_check","telegram_user_id":5308809546,"telegram_message_id":663158,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-05T14:18:26+00:00","event":"ai_skipped","telegram_user_id":5308809546,"telegram_message_id":663158,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-05T14:42:30+00:00","event":"support_mode_check","telegram_user_id":1036817668,"telegram_message_id":663162,"support_mode":"HUMAN"}
{"timestamp":"2026-09-05T14:42:30+00:00","event":"ai_skipped","telegram_user_id":1036817668,"telegram_message_id":663162,"reason":"support_mode_human"}
{"timestamp":"2026-09-05T14:45:12+00:00","event":"support_mode_check","telegram_user_id":569274531,"telegram_message_id":663164,"support_mode":"AI"}
{"timestamp":"2026-09-05T14:45:12+00:00","event":"pipeline_missing_in_db","telegram_user_id":569274531,"telegram_message_id":663164,"amo_lead_id":null}
{"timestamp":"2026-09-05T14:45:12+00:00","event":"legacy_leadid_check","telegram_user_id":569274531,"telegram_message_id":663164,"legacy_leadid":"42129073"}
{"timestamp":"2026-09-05T14:45:13+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":569274531,"telegram_message_id":663164,"amo_lead_id":42129073,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-05T14:45:13+00:00","event":"pipeline_check","telegram_user_id":569274531,"telegram_message_id":663164,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-05T14:45:13+00:00","event":"ai_request","telegram_user_id":569274531,"telegram_message_id":663164,"message":"Добрый день. Скажите пожалуйста , а когда можно начать уроки вождения?"}
{"timestamp":"2026-09-05T14:45:23+00:00","event":"ai_response","telegram_user_id":569274531,"telegram_message_id":663164,"duration_ms":10355,"action":"ANSWER","answer":"Начать уроки вождения можно после допуска к практике и выбора удобных локаций. Затем назначают инструктора — обычно по вторникам и пятницам, а первое занятие проходит через 1–2 недели после назначения.\n\nПо договору назначение осуществляется в течение 1 календарного месяца после предоставления полного комплекта документов. Ваш персональный статус можно уточнить только в CRM."}
{"timestamp":"2026-09-05T14:45:24+00:00","event":"telegram_ai_answer_sent","telegram_user_id":569274531,"telegram_message_id":663164,"answer":"Начать уроки вождения можно после допуска к практике и выбора удобных локаций. Затем назначают инструктора — обычно по вторникам и пятницам, а первое занятие проходит через 1–2 недели после назначения.\n\nПо договору назначение осуществляется в течение 1 календарного месяца после предоставления полного комплекта документов. Ваш персональный статус можно уточнить только в CRM."}
{"timestamp":"2026-09-05T14:45:24+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":569274531,"telegram_message_id":663164}
{"timestamp":"2026-09-05T14:46:46+00:00","event":"support_mode_check","telegram_user_id":569274531,"telegram_message_id":663167,"support_mode":"HUMAN"}
{"timestamp":"2026-09-05T14:46:46+00:00","event":"ai_skipped","telegram_user_id":569274531,"telegram_message_id":663167,"reason":"support_mode_human"}
{"timestamp":"2026-09-05T15:13:28+00:00","event":"support_mode_check","telegram_user_id":180055967,"telegram_message_id":663176,"support_mode":"AI"}
{"timestamp":"2026-09-05T15:13:28+00:00","event":"pipeline_missing_in_db","telegram_user_id":180055967,"telegram_message_id":663176,"amo_lead_id":null}
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{"timestamp":"2026-09-05T15:13:29+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":180055967,"telegram_message_id":663176,"contact_id":41817983,"linked_leads_count":2}
{"timestamp":"2026-09-05T15:13:30+00:00","event":"contact_lead_checked","telegram_user_id":180055967,"telegram_message_id":663176,"contact_id":41817983,"amo_lead_id":41616053,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-05T15:13:30+00:00","event":"contact_lead_checked","telegram_user_id":180055967,"telegram_message_id":663176,"contact_id":41817983,"amo_lead_id":41623951,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-05T15:13:30+00:00","event":"contact_ai_lead_found","telegram_user_id":180055967,"telegram_message_id":663176,"contact_id":41817983,"amo_lead_id":41623951,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-05T15:13:30+00:00","event":"pipeline_check","telegram_user_id":180055967,"telegram_message_id":663176,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-05T15:13:30+00:00","event":"ai_request","telegram_user_id":180055967,"telegram_message_id":663176,"message":"Добрый вечер. А если я сдам до 16 теоретический экзамен и откатаю все уроки, то не надо будет делать пролонгацию?"}
{"timestamp":"2026-09-05T15:13:34+00:00","event":"ai_response","telegram_user_id":180055967,"telegram_message_id":663176,"duration_ms":4188,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-05T15:13:34+00:00","event":"handoff_requested","telegram_user_id":180055967,"telegram_message_id":663176,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-05T15:13:34+00:00","event":"handoff_mode_changed","telegram_user_id":180055967,"telegram_message_id":663176,"first_handoff":false}
{"timestamp":"2026-09-05T15:13:34+00:00","event":"handoff_telegram_message_sent","telegram_user_id":180055967,"telegram_message_id":663176}
{"timestamp":"2026-09-05T15:13:35+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":180055967,"telegram_message_id":663176}
{"timestamp":"2026-09-05T15:33:58+00:00","event":"support_mode_check","telegram_user_id":889646738,"telegram_message_id":663181,"support_mode":"AI"}
{"timestamp":"2026-09-05T15:33:58+00:00","event":"pipeline_missing_in_db","telegram_user_id":889646738,"telegram_message_id":663181,"amo_lead_id":null}
{"timestamp":"2026-09-05T15:33:58+00:00","event":"legacy_leadid_check","telegram_user_id":889646738,"telegram_message_id":663181,"legacy_leadid":"42501095"}
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{"timestamp":"2026-09-05T15:34:00+00:00","event":"contact_lead_checked","telegram_user_id":889646738,"telegram_message_id":663181,"contact_id":42501095,"amo_lead_id":42370653,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-05T15:34:01+00:00","event":"contact_lead_checked","telegram_user_id":889646738,"telegram_message_id":663181,"contact_id":42501095,"amo_lead_id":42417009,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-05T15:34:01+00:00","event":"contact_ai_lead_found","telegram_user_id":889646738,"telegram_message_id":663181,"contact_id":42501095,"amo_lead_id":42417009,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-05T15:34:01+00:00","event":"pipeline_check","telegram_user_id":889646738,"telegram_message_id":663181,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-05T15:34:01+00:00","event":"ai_request","telegram_user_id":889646738,"telegram_message_id":663181,"message":"Здравствуйте! Я учусь в воскресной дистанционной группе. Из-за работы был в другом городе пропускал занятия. Сейчас пытаюсь пересмотреть, но вижу, что записей мало и материала не хватает. Подскажите, как быть?"}
{"timestamp":"2026-09-05T15:34:03+00:00","event":"ai_response","telegram_user_id":889646738,"telegram_message_id":663181,"duration_ms":2690,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-05T15:34:03+00:00","event":"handoff_requested","telegram_user_id":889646738,"telegram_message_id":663181,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-05T15:34:03+00:00","event":"handoff_mode_changed","telegram_user_id":889646738,"telegram_message_id":663181,"first_handoff":false}
{"timestamp":"2026-09-05T15:34:04+00:00","event":"handoff_telegram_message_sent","telegram_user_id":889646738,"telegram_message_id":663181}
{"timestamp":"2026-09-05T15:34:04+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":889646738,"telegram_message_id":663181}
{"timestamp":"2026-09-05T15:34:31+00:00","event":"support_mode_check","telegram_user_id":223371829,"telegram_message_id":663184,"support_mode":"AI"}
{"timestamp":"2026-09-05T15:34:31+00:00","event":"pipeline_missing_in_db","telegram_user_id":223371829,"telegram_message_id":663184,"amo_lead_id":null}
{"timestamp":"2026-09-05T15:34:31+00:00","event":"legacy_leadid_check","telegram_user_id":223371829,"telegram_message_id":663184,"legacy_leadid":"42287903"}
{"timestamp":"2026-09-05T15:34:33+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":223371829,"telegram_message_id":663184,"contact_id":42287903,"linked_leads_count":2}
{"timestamp":"2026-09-05T15:34:33+00:00","event":"contact_lead_checked","telegram_user_id":223371829,"telegram_message_id":663184,"contact_id":42287903,"amo_lead_id":42205181,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-05T15:34:33+00:00","event":"contact_lead_checked","telegram_user_id":223371829,"telegram_message_id":663184,"contact_id":42287903,"amo_lead_id":42205953,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-05T15:34:33+00:00","event":"contact_ai_lead_found","telegram_user_id":223371829,"telegram_message_id":663184,"contact_id":42287903,"amo_lead_id":42205953,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-05T15:34:33+00:00","event":"pipeline_check","telegram_user_id":223371829,"telegram_message_id":663184,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-05T15:34:33+00:00","event":"ai_request","telegram_user_id":223371829,"telegram_message_id":663184,"message":"Мне подходит Тульская, я написала же в анкете.\nДа, мкпп."}
{"timestamp":"2026-09-05T15:34:39+00:00","event":"ai_response","telegram_user_id":223371829,"telegram_message_id":663184,"duration_ms":5430,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-05T15:34:39+00:00","event":"handoff_requested","telegram_user_id":223371829,"telegram_message_id":663184,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-05T15:34:39+00:00","event":"handoff_mode_changed","telegram_user_id":223371829,"telegram_message_id":663184,"first_handoff":false}
{"timestamp":"2026-09-05T15:34:39+00:00","event":"handoff_telegram_message_sent","telegram_user_id":223371829,"telegram_message_id":663184}
{"timestamp":"2026-09-05T15:34:39+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":223371829,"telegram_message_id":663184}
{"timestamp":"2026-09-05T15:35:02+00:00","event":"support_mode_check","telegram_user_id":223371829,"telegram_message_id":663187,"support_mode":"HUMAN"}
{"timestamp":"2026-09-05T15:35:02+00:00","event":"ai_skipped","telegram_user_id":223371829,"telegram_message_id":663187,"reason":"support_mode_human"}
{"timestamp":"2026-09-05T15:58:38+00:00","event":"support_mode_check","telegram_user_id":889646738,"telegram_message_id":663202,"support_mode":"HUMAN"}
{"timestamp":"2026-09-05T15:58:38+00:00","event":"ai_skipped","telegram_user_id":889646738,"telegram_message_id":663202,"reason":"support_mode_human"}
{"timestamp":"2026-09-05T16:00:08+00:00","event":"support_mode_check","telegram_user_id":5791599530,"telegram_message_id":663203,"support_mode":"AI"}
{"timestamp":"2026-09-05T16:00:08+00:00","event":"pipeline_missing_in_db","telegram_user_id":5791599530,"telegram_message_id":663203,"amo_lead_id":null}
{"timestamp":"2026-09-05T16:00:08+00:00","event":"legacy_leadid_check","telegram_user_id":5791599530,"telegram_message_id":663203,"legacy_leadid":"42197723"}
{"timestamp":"2026-09-05T16:00:10+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":5791599530,"telegram_message_id":663203,"amo_lead_id":42197723,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-05T16:00:10+00:00","event":"pipeline_check","telegram_user_id":5791599530,"telegram_message_id":663203,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-05T16:00:10+00:00","event":"ai_request","telegram_user_id":5791599530,"telegram_message_id":663203,"message":"Здравствуйте!\nХотел добить теорию, но че то ни как последнее окно не открывается"}
{"timestamp":"2026-09-05T16:00:14+00:00","event":"ai_response","telegram_user_id":5791599530,"telegram_message_id":663203,"duration_ms":3680,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-05T16:00:14+00:00","event":"handoff_requested","telegram_user_id":5791599530,"telegram_message_id":663203,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-05T16:00:14+00:00","event":"handoff_mode_changed","telegram_user_id":5791599530,"telegram_message_id":663203,"first_handoff":true}
{"timestamp":"2026-09-05T16:00:14+00:00","event":"sensei_prepare","telegram_user_id":5791599530,"telegram_message_id":663203,"amo_lead_id":"42197723"}
{"timestamp":"2026-09-05T16:00:14+00:00","event":"sensei_started","telegram_user_id":5791599530,"telegram_message_id":663203,"amo_lead_id":"42197723","result":true}
{"timestamp":"2026-09-05T16:00:15+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5791599530,"telegram_message_id":663203}
{"timestamp":"2026-09-05T16:00:15+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5791599530,"telegram_message_id":663203}
{"timestamp":"2026-09-05T16:02:08+00:00","event":"support_mode_check","telegram_user_id":731448230,"telegram_message_id":663207,"support_mode":"AI"}
{"timestamp":"2026-09-05T16:02:08+00:00","event":"pipeline_missing_in_db","telegram_user_id":731448230,"telegram_message_id":663207,"amo_lead_id":null}
{"timestamp":"2026-09-05T16:02:08+00:00","event":"legacy_leadid_check","telegram_user_id":731448230,"telegram_message_id":663207,"legacy_leadid":"42027863"}
{"timestamp":"2026-09-05T16:02:09+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":731448230,"telegram_message_id":663207,"amo_lead_id":42027863,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-05T16:02:09+00:00","event":"pipeline_check","telegram_user_id":731448230,"telegram_message_id":663207,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-05T16:02:09+00:00","event":"ai_request","telegram_user_id":731448230,"telegram_message_id":663207,"message":"Здравствуйте! \nПрошло 5 дней, можно еще попытку?"}
{"timestamp":"2026-09-05T16:02:22+00:00","event":"ai_response","telegram_user_id":731448230,"telegram_message_id":663207,"duration_ms":13335,"action":"ANSWER","answer":"Да, можно записаться на следующую попытку: пересдачи внутреннего практического экзамена безлимитные. Обычная пересдача бесплатна; при отмене менее чем за 24 часа, опоздании более чем на 5 минут или неявке — 2 000 ₽."}
{"timestamp":"2026-09-05T16:02:23+00:00","event":"telegram_ai_answer_sent","telegram_user_id":731448230,"telegram_message_id":663207,"answer":"Да, можно записаться на следующую попытку: пересдачи внутреннего практического экзамена безлимитные. Обычная пересдача бесплатна; при отмене менее чем за 24 часа, опоздании более чем на 5 минут или неявке — 2 000 ₽."}
{"timestamp":"2026-09-05T16:02:23+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":731448230,"telegram_message_id":663207}
{"timestamp":"2026-09-05T16:02:59+00:00","event":"support_mode_check","telegram_user_id":731448230,"telegram_message_id":663210,"support_mode":"HUMAN"}
{"timestamp":"2026-09-05T16:02:59+00:00","event":"ai_skipped","telegram_user_id":731448230,"telegram_message_id":663210,"reason":"support_mode_human"}
{"timestamp":"2026-09-05T16:03:46+00:00","event":"support_mode_check","telegram_user_id":731448230,"telegram_message_id":663214,"support_mode":"HUMAN"}
{"timestamp":"2026-09-05T16:03:46+00:00","event":"ai_skipped","telegram_user_id":731448230,"telegram_message_id":663214,"reason":"support_mode_human"}
{"timestamp":"2026-09-05T16:14:18+00:00","event":"support_mode_check","telegram_user_id":1630621911,"telegram_message_id":663216,"support_mode":"HUMAN"}
{"timestamp":"2026-09-05T16:14:18+00:00","event":"ai_skipped","telegram_user_id":1630621911,"telegram_message_id":663216,"reason":"support_mode_human"}
{"timestamp":"2026-09-05T17:34:46+00:00","event":"support_mode_check","telegram_user_id":969529194,"telegram_message_id":663225,"support_mode":"HUMAN"}
{"timestamp":"2026-09-05T17:34:46+00:00","event":"ai_skipped","telegram_user_id":969529194,"telegram_message_id":663225,"reason":"support_mode_human"}
{"timestamp":"2026-09-05T17:37:19+00:00","event":"support_mode_check","telegram_user_id":8527669705,"telegram_message_id":663228,"support_mode":"AI"}
{"timestamp":"2026-09-05T17:37:19+00:00","event":"pipeline_missing_in_db","telegram_user_id":8527669705,"telegram_message_id":663228,"amo_lead_id":null}
{"timestamp":"2026-09-05T17:37:19+00:00","event":"legacy_leadid_check","telegram_user_id":8527669705,"telegram_message_id":663228,"legacy_leadid":"42511417"}
{"timestamp":"2026-09-05T17:37:20+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":8527669705,"telegram_message_id":663228,"contact_id":42511417,"linked_leads_count":2}
{"timestamp":"2026-09-05T17:37:20+00:00","event":"contact_lead_checked","telegram_user_id":8527669705,"telegram_message_id":663228,"contact_id":42511417,"amo_lead_id":42405201,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-05T17:37:21+00:00","event":"contact_lead_checked","telegram_user_id":8527669705,"telegram_message_id":663228,"contact_id":42511417,"amo_lead_id":42438615,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-05T17:37:21+00:00","event":"contact_ai_lead_found","telegram_user_id":8527669705,"telegram_message_id":663228,"contact_id":42511417,"amo_lead_id":42438615,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-05T17:37:21+00:00","event":"pipeline_check","telegram_user_id":8527669705,"telegram_message_id":663228,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-05T17:37:21+00:00","event":"ai_request","telegram_user_id":8527669705,"telegram_message_id":663228,"message":"Добрый вечер"}
{"timestamp":"2026-09-05T17:37:44+00:00","event":"ai_response","telegram_user_id":8527669705,"telegram_message_id":663228,"duration_ms":22692,"action":"ANSWER","answer":"Добрый вечер! Чем могу помочь?"}
{"timestamp":"2026-09-05T17:37:44+00:00","event":"telegram_ai_answer_sent","telegram_user_id":8527669705,"telegram_message_id":663228,"answer":"Добрый вечер! Чем могу помочь?"}
{"timestamp":"2026-09-05T17:37:45+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":8527669705,"telegram_message_id":663228}
{"timestamp":"2026-09-05T17:37:55+00:00","event":"support_mode_check","telegram_user_id":8527669705,"telegram_message_id":663231,"support_mode":"HUMAN"}
{"timestamp":"2026-09-05T17:37:55+00:00","event":"ai_skipped","telegram_user_id":8527669705,"telegram_message_id":663231,"reason":"support_mode_human"}
{"timestamp":"2026-09-05T17:38:18+00:00","event":"support_mode_check","telegram_user_id":8527669705,"telegram_message_id":663232,"support_mode":"HUMAN"}
{"timestamp":"2026-09-05T17:38:18+00:00","event":"ai_skipped","telegram_user_id":8527669705,"telegram_message_id":663232,"reason":"support_mode_human"}
{"timestamp":"2026-09-05T17:47:16+00:00","event":"support_mode_check","telegram_user_id":1060330836,"telegram_message_id":663234,"support_mode":"AI"}
{"timestamp":"2026-09-05T17:47:16+00:00","event":"pipeline_missing_in_db","telegram_user_id":1060330836,"telegram_message_id":663234,"amo_lead_id":null}
{"timestamp":"2026-09-05T17:47:16+00:00","event":"legacy_leadid_check","telegram_user_id":1060330836,"telegram_message_id":663234,"legacy_leadid":"40119063"}
{"timestamp":"2026-09-05T17:47:18+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1060330836,"telegram_message_id":663234,"contact_id":40119063,"linked_leads_count":2}
{"timestamp":"2026-09-05T17:47:18+00:00","event":"contact_lead_checked","telegram_user_id":1060330836,"telegram_message_id":663234,"contact_id":40119063,"amo_lead_id":39711533,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-05T17:47:18+00:00","event":"contact_lead_checked","telegram_user_id":1060330836,"telegram_message_id":663234,"contact_id":40119063,"amo_lead_id":39743041,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-05T17:47:18+00:00","event":"contact_ai_lead_found","telegram_user_id":1060330836,"telegram_message_id":663234,"contact_id":40119063,"amo_lead_id":39743041,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-05T17:47:18+00:00","event":"pipeline_check","telegram_user_id":1060330836,"telegram_message_id":663234,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-05T17:47:18+00:00","event":"ai_request","telegram_user_id":1060330836,"telegram_message_id":663234,"message":"подскажите, пожалуйста, если 1 сентября вышел срок действия 003-ву, но еще не прошел год с момента выдачи справок из псих- и наркодиспансеров, достаточно ли повторно получить справку 003-ву?"}
{"timestamp":"2026-09-05T17:47:32+00:00","event":"ai_response","telegram_user_id":1060330836,"telegram_message_id":663234,"duration_ms":14020,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-05T17:47:32+00:00","event":"handoff_requested","telegram_user_id":1060330836,"telegram_message_id":663234,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-05T17:47:32+00:00","event":"handoff_mode_changed","telegram_user_id":1060330836,"telegram_message_id":663234,"first_handoff":false}
{"timestamp":"2026-09-05T17:47:33+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1060330836,"telegram_message_id":663234}
{"timestamp":"2026-09-05T17:47:33+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1060330836,"telegram_message_id":663234}
{"timestamp":"2026-09-05T17:58:31+00:00","event":"support_mode_check","telegram_user_id":537291512,"telegram_message_id":663241,"support_mode":"AI"}
{"timestamp":"2026-09-05T17:58:31+00:00","event":"pipeline_missing_in_db","telegram_user_id":537291512,"telegram_message_id":663241,"amo_lead_id":null}
{"timestamp":"2026-09-05T17:58:31+00:00","event":"legacy_leadid_check","telegram_user_id":537291512,"telegram_message_id":663241,"legacy_leadid":"42225711"}
{"timestamp":"2026-09-05T17:58:32+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":537291512,"telegram_message_id":663241,"amo_lead_id":42225711,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
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{"timestamp":"2026-09-05T17:58:32+00:00","event":"ai_request","telegram_user_id":537291512,"telegram_message_id":663241,"message":"Добрый день! Филиппов Дмитрий - в приложении не доступен внутренний теоретический экзамен . Прошу включить доступ"}
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{"timestamp":"2026-09-06T04:35:06+00:00","event":"ai_request","telegram_user_id":1120465859,"telegram_message_id":663327,"message":"Мне вот интересно. А почему на имя человека а не счёт автошколы? И почему поле должно быть пустым?"}
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{"timestamp":"2026-09-06T07:28:47+00:00","event":"ai_request","telegram_user_id":8527669705,"telegram_message_id":663354,"message":"Благодарю 🙏🏻"}
{"timestamp":"2026-09-06T07:28:52+00:00","event":"ai_response","telegram_user_id":8527669705,"telegram_message_id":663354,"duration_ms":5077,"action":"ANSWER","answer":"Пожалуйста! Обращайтесь 😊"}
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{"timestamp":"2026-09-06T10:40:27+00:00","event":"ai_request","telegram_user_id":835017039,"telegram_message_id":663594,"message":"Подскажите пожалуйста это спокойный инструктор и как можно к нему записаться, если да"}
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{"timestamp":"2026-09-06T10:44:01+00:00","event":"support_mode_check","telegram_user_id":1699127701,"telegram_message_id":663601,"support_mode":"AI"}
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{"timestamp":"2026-09-06T10:44:01+00:00","event":"ai_request","telegram_user_id":1699127701,"telegram_message_id":663601,"message":"Обновите СБП пожалуйста"}
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{"timestamp":"2026-09-06T10:51:53+00:00","event":"ai_request","telegram_user_id":1790668563,"telegram_message_id":663611,"message":"Здравствуйте! Я сдала внутренний теоретический экзамен, когда и как я буду сдавать практический (А и В)"}
{"timestamp":"2026-09-06T10:52:05+00:00","event":"ai_response","telegram_user_id":1790668563,"telegram_message_id":663611,"duration_ms":12210,"action":"ANSWER","answer":"Внутренний практический экзамен сдаётся после 100% штатных часов практики. После этого вас добавят в общий Telegram-чат, где публикуют расписание: кто, когда и где сдаёт экзамен. Практический экзамен является отдельным этапом и не входит в 100% практики."}
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{"timestamp":"2026-09-06T10:54:59+00:00","event":"ai_request","telegram_user_id":214042316,"telegram_message_id":663618,"message":"Я забыл свой логин и пароль для входа на сайт с видеоуроками по теории. Как их узнать?"}
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{"timestamp":"2026-09-06T10:58:10+00:00","event":"ai_request","telegram_user_id":856659706,"telegram_message_id":663624,"message":"И такой вопрос, могу если не успею доездить до этого срока: 04.11"}
{"timestamp":"2026-09-06T10:58:29+00:00","event":"ai_response","telegram_user_id":856659706,"telegram_message_id":663624,"duration_ms":19499,"action":"ANSWER","answer":"Если не успеете завершить обучение до 04.11, обычно можно оформить продление договора ещё на 6 месяцев. Пролонгация стоит 15 000 ₽, её можно оформить и спустя время после окончания договора."}
{"timestamp":"2026-09-06T10:58:29+00:00","event":"telegram_ai_answer_sent","telegram_user_id":856659706,"telegram_message_id":663624,"answer":"Если не успеете завершить обучение до 04.11, обычно можно оформить продление договора ещё на 6 месяцев. Пролонгация стоит 15 000 ₽, её можно оформить и спустя время после окончания договора."}
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{"timestamp":"2026-09-06T11:44:55+00:00","event":"ai_request","telegram_user_id":646320389,"telegram_message_id":663710,"message":"Добрый день. Прошу заморозить действующий договор на 3 недели"}
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{"timestamp":"2026-09-06T14:31:54+00:00","event":"ai_request","telegram_user_id":1685865523,"telegram_message_id":663938,"message":"Здравствуйте у меня на завтра есть запись в 10:00 по вождению, но у инструктора машина еще на ремонте помогите отменить занятия"}
{"timestamp":"2026-09-06T14:33:54+00:00","event":"ai_error","telegram_user_id":1685865523,"telegram_message_id":663938,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
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{"timestamp":"2026-09-06T14:54:47+00:00","event":"ai_request","telegram_user_id":1761871607,"telegram_message_id":663954,"message":"Здравствуйте, невозможно записаться к инструктору, мне не отвечают по двое суток, я все понимаю, много учеников, но как тогда оперативно записываться и заниматься. Как можно решить этот вопрос, может есть более свободные инструкторы просто? \nВремя идет, а я не могу практиковаться, потому что меня не записывают"}
{"timestamp":"2026-09-06T14:55:00+00:00","event":"ai_response","telegram_user_id":1761871607,"telegram_message_id":663954,"duration_ms":13083,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-06T14:57:17+00:00","event":"support_mode_check","telegram_user_id":999858893,"telegram_message_id":663957,"support_mode":"AI"}
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{"timestamp":"2026-09-06T14:57:17+00:00","event":"ai_request","telegram_user_id":999858893,"telegram_message_id":663957,"message":"Добрый день! \n1) удобное метро: соколиная гора, вднх, новокосино \n2) пожелание: в будние с 19:00 (пн, вт, ср), суббота любое время, воскресенье с 15:00"}
{"timestamp":"2026-09-06T14:57:55+00:00","event":"ai_response","telegram_user_id":999858893,"telegram_message_id":663957,"duration_ms":37856,"action":"ANSWER","answer":"Спасибо, зафиксировали удобные станции: Соколиная гора, ВДНХ и Новокосино. После выбора локаций назначается инструктор, обычно по вторникам и пятницам. График занятий согласовывается непосредственно с инструктором."}
{"timestamp":"2026-09-06T14:57:55+00:00","event":"telegram_ai_answer_sent","telegram_user_id":999858893,"telegram_message_id":663957,"answer":"Спасибо, зафиксировали удобные станции: Соколиная гора, ВДНХ и Новокосино. После выбора локаций назначается инструктор, обычно по вторникам и пятницам. График занятий согласовывается непосредственно с инструктором."}
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{"timestamp":"2026-09-06T15:13:05+00:00","event":"ai_request","telegram_user_id":1034023635,"telegram_message_id":663969,"message":"Здравствуйте. Сможете пожалуйста квитанцию на продление прислать"}
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{"timestamp":"2026-09-06T15:47:02+00:00","event":"ai_request","telegram_user_id":256185544,"telegram_message_id":663992,"message":"Успешно завалил тест. Просить открыть новую попытку девятого или через пять дней со дня последней попытки (сегодняшнего)?"}
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{"timestamp":"2026-09-06T16:45:55+00:00","event":"ai_request","telegram_user_id":391198299,"telegram_message_id":664030,"message":"подскажите пожалуйста, на какие станции можно записываться в 20:00 и позже (хочу выбрать одну из точек для практики после работы) ?\n\nработаю до 19:00, станция алекссевская"}
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{"timestamp":"2026-09-06T17:49:35+00:00","event":"ai_request","telegram_user_id":8020027036,"telegram_message_id":664066,"message":"Здравствуйте! Мне нужен мой договор с Автошколой, могу я завтра приехать за ним?"}
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{"timestamp":"2026-09-07T08:05:27+00:00","event":"handoff_mode_changed","telegram_user_id":5658123644,"telegram_message_id":664366,"first_handoff":true}
{"timestamp":"2026-09-07T08:05:27+00:00","event":"sensei_prepare","telegram_user_id":5658123644,"telegram_message_id":664366,"amo_lead_id":"40086525"}
{"timestamp":"2026-09-07T08:05:27+00:00","event":"contact_lead_checked","telegram_user_id":1333314083,"telegram_message_id":664368,"contact_id":42283757,"amo_lead_id":42200499,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-07T08:05:27+00:00","event":"contact_ai_lead_found","telegram_user_id":1333314083,"telegram_message_id":664368,"contact_id":42283757,"amo_lead_id":42200499,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-07T08:05:27+00:00","event":"pipeline_check","telegram_user_id":1333314083,"telegram_message_id":664368,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T08:05:27+00:00","event":"ai_request","telegram_user_id":1333314083,"telegram_message_id":664368,"message":"Здравствуйте\n\nВы вряд ли располагаете такой инфой, но на всякий случай спрошу:\n\nКакие мотоциклы можно ожидать на экзамене (bajaj/другое)? Или это зависит только от ГАИ?\n\nИ ещë вопрос\n\nДо какого месяца/числа возможна сдача экзамена на категорию А? Что будет в случае, если я только к концу ноября закончу обучение? (А может и потребуется продлевать договор) \n\nИли есть и крытые площадки для сдачи, позволяющие это сделать круглогодично?"}
{"timestamp":"2026-09-07T08:05:28+00:00","event":"sensei_started","telegram_user_id":5658123644,"telegram_message_id":664366,"amo_lead_id":"40086525","result":true}
{"timestamp":"2026-09-07T08:05:28+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5658123644,"telegram_message_id":664366}
{"timestamp":"2026-09-07T08:05:28+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5658123644,"telegram_message_id":664366}
{"timestamp":"2026-09-07T08:06:18+00:00","event":"support_mode_check","telegram_user_id":781624290,"telegram_message_id":664372,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T08:06:18+00:00","event":"ai_skipped","telegram_user_id":781624290,"telegram_message_id":664372,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T08:06:37+00:00","event":"support_mode_check","telegram_user_id":5658123644,"telegram_message_id":664373,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T08:06:37+00:00","event":"ai_skipped","telegram_user_id":5658123644,"telegram_message_id":664373,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T08:07:10+00:00","event":"support_mode_check","telegram_user_id":6785991224,"telegram_message_id":664374,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T08:07:10+00:00","event":"ai_skipped","telegram_user_id":6785991224,"telegram_message_id":664374,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T08:07:27+00:00","event":"ai_error","telegram_user_id":1333314083,"telegram_message_id":664368,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120000 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-07T08:07:30+00:00","event":"ai_error_handoff_sent","telegram_user_id":1333314083,"telegram_message_id":664368}
{"timestamp":"2026-09-07T08:08:03+00:00","event":"support_mode_check","telegram_user_id":489120963,"telegram_message_id":664377,"support_mode":"AI"}
{"timestamp":"2026-09-07T08:08:03+00:00","event":"pipeline_missing_in_db","telegram_user_id":489120963,"telegram_message_id":664377,"amo_lead_id":null}
{"timestamp":"2026-09-07T08:08:03+00:00","event":"legacy_leadid_check","telegram_user_id":489120963,"telegram_message_id":664377,"legacy_leadid":"36716643"}
{"timestamp":"2026-09-07T08:08:05+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":489120963,"telegram_message_id":664377,"amo_lead_id":36716643,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-07T08:08:05+00:00","event":"pipeline_check","telegram_user_id":489120963,"telegram_message_id":664377,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T08:08:05+00:00","event":"ai_request","telegram_user_id":489120963,"telegram_message_id":664377,"message":"Здравствуйте! \nМогу ли узнать, когда меня допустят к экзаменам?\nПредставители не дают четкого ответа, Роман говорит ждать, Дмитрий молчит, я не понимаю, в чем дело\nИдет смена отдела, какого отдела? Как долго ждать?"}
{"timestamp":"2026-09-07T08:08:25+00:00","event":"support_mode_check","telegram_user_id":895611077,"telegram_message_id":664380,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T08:08:25+00:00","event":"ai_skipped","telegram_user_id":895611077,"telegram_message_id":664380,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T08:09:03+00:00","event":"support_mode_check","telegram_user_id":489120963,"telegram_message_id":664382,"support_mode":"AI"}
{"timestamp":"2026-09-07T08:09:03+00:00","event":"pipeline_check","telegram_user_id":489120963,"telegram_message_id":664382,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T08:09:03+00:00","event":"ai_request","telegram_user_id":489120963,"telegram_message_id":664382,"message":"С того момента, как мне сказали ждать, прошло больше месяца \nПоэтому, хотелось бы понять"}
{"timestamp":"2026-09-07T08:09:29+00:00","event":"support_mode_check","telegram_user_id":2108271764,"telegram_message_id":664383,"support_mode":"AI"}
{"timestamp":"2026-09-07T08:09:29+00:00","event":"pipeline_missing_in_db","telegram_user_id":2108271764,"telegram_message_id":664383,"amo_lead_id":null}
{"timestamp":"2026-09-07T08:09:29+00:00","event":"legacy_leadid_check","telegram_user_id":2108271764,"telegram_message_id":664383,"legacy_leadid":"12191"}
{"timestamp":"2026-09-07T08:09:31+00:00","event":"legacy_contact_fetch_error","telegram_user_id":2108271764,"telegram_message_id":664383,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-07T08:09:31+00:00","event":"pipeline_check","telegram_user_id":2108271764,"telegram_message_id":664383,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T08:09:31+00:00","event":"ai_skipped","telegram_user_id":2108271764,"telegram_message_id":664383,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T08:10:05+00:00","event":"ai_error","telegram_user_id":489120963,"telegram_message_id":664377,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120000 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-07T08:10:06+00:00","event":"ai_error_handoff_sent","telegram_user_id":489120963,"telegram_message_id":664377}
{"timestamp":"2026-09-07T08:11:02+00:00","event":"support_mode_check","telegram_user_id":604909841,"telegram_message_id":664390,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T08:11:02+00:00","event":"ai_skipped","telegram_user_id":604909841,"telegram_message_id":664390,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T08:11:03+00:00","event":"ai_error","telegram_user_id":489120963,"telegram_message_id":664382,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-07T08:11:04+00:00","event":"ai_error_handoff_sent","telegram_user_id":489120963,"telegram_message_id":664382}
{"timestamp":"2026-09-07T08:12:11+00:00","event":"support_mode_check","telegram_user_id":1333314083,"telegram_message_id":664396,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T08:12:11+00:00","event":"ai_skipped","telegram_user_id":1333314083,"telegram_message_id":664396,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T08:13:41+00:00","event":"support_mode_check","telegram_user_id":742135854,"telegram_message_id":664398,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T08:13:41+00:00","event":"ai_skipped","telegram_user_id":742135854,"telegram_message_id":664398,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T08:13:44+00:00","event":"support_mode_check","telegram_user_id":928585985,"telegram_message_id":664399,"support_mode":"AI"}
{"timestamp":"2026-09-07T08:13:44+00:00","event":"pipeline_check","telegram_user_id":928585985,"telegram_message_id":664399,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T08:13:44+00:00","event":"ai_request","telegram_user_id":928585985,"telegram_message_id":664399,"message":"Здравствуйте! Получится написать здесь? Или у вас с тг проблемы?"}
{"timestamp":"2026-09-07T08:14:19+00:00","event":"support_mode_check","telegram_user_id":1333314083,"telegram_message_id":664400,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T08:14:19+00:00","event":"ai_skipped","telegram_user_id":1333314083,"telegram_message_id":664400,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T08:15:44+00:00","event":"ai_error","telegram_user_id":928585985,"telegram_message_id":664399,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-07T08:15:45+00:00","event":"ai_error_handoff_sent","telegram_user_id":928585985,"telegram_message_id":664399}
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{"timestamp":"2026-09-07T08:16:23+00:00","event":"ai_skipped","telegram_user_id":489120963,"telegram_message_id":664405,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T08:17:08+00:00","event":"support_mode_check","telegram_user_id":604909841,"telegram_message_id":664406,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-07T08:17:43+00:00","event":"ai_skipped","telegram_user_id":489120963,"telegram_message_id":664408,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T08:22:05+00:00","event":"support_mode_check","telegram_user_id":928585985,"telegram_message_id":664413,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T08:22:05+00:00","event":"ai_skipped","telegram_user_id":928585985,"telegram_message_id":664413,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T08:23:08+00:00","event":"support_mode_check","telegram_user_id":781624290,"telegram_message_id":664427,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T08:23:08+00:00","event":"ai_skipped","telegram_user_id":781624290,"telegram_message_id":664427,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T08:23:36+00:00","event":"support_mode_check","telegram_user_id":300769359,"telegram_message_id":664428,"support_mode":"AI"}
{"timestamp":"2026-09-07T08:23:36+00:00","event":"pipeline_missing_in_db","telegram_user_id":300769359,"telegram_message_id":664428,"amo_lead_id":null}
{"timestamp":"2026-09-07T08:23:36+00:00","event":"legacy_leadid_check","telegram_user_id":300769359,"telegram_message_id":664428,"legacy_leadid":"40038669"}
{"timestamp":"2026-09-07T08:23:39+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":300769359,"telegram_message_id":664428,"contact_id":40038669,"linked_leads_count":2}
{"timestamp":"2026-09-07T08:23:40+00:00","event":"contact_lead_checked","telegram_user_id":300769359,"telegram_message_id":664428,"contact_id":40038669,"amo_lead_id":39666197,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-07T08:23:40+00:00","event":"contact_lead_checked","telegram_user_id":300769359,"telegram_message_id":664428,"contact_id":40038669,"amo_lead_id":39689985,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-07T08:23:40+00:00","event":"contact_ai_lead_found","telegram_user_id":300769359,"telegram_message_id":664428,"contact_id":40038669,"amo_lead_id":39689985,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-07T08:23:40+00:00","event":"pipeline_check","telegram_user_id":300769359,"telegram_message_id":664428,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T08:23:40+00:00","event":"ai_request","telegram_user_id":300769359,"telegram_message_id":664428,"message":"Добрый день. Мне нужно отменить занятие на сегодня, но в приложении сделать это не могу"}
{"timestamp":"2026-09-07T08:24:26+00:00","event":"ai_response","telegram_user_id":300769359,"telegram_message_id":664428,"duration_ms":45708,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-07T08:24:26+00:00","event":"handoff_requested","telegram_user_id":300769359,"telegram_message_id":664428,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-07T08:24:26+00:00","event":"handoff_mode_changed","telegram_user_id":300769359,"telegram_message_id":664428,"first_handoff":true}
{"timestamp":"2026-09-07T08:24:26+00:00","event":"sensei_prepare","telegram_user_id":300769359,"telegram_message_id":664428,"amo_lead_id":"39689985"}
{"timestamp":"2026-09-07T08:24:27+00:00","event":"sensei_started","telegram_user_id":300769359,"telegram_message_id":664428,"amo_lead_id":"39689985","result":true}
{"timestamp":"2026-09-07T08:24:27+00:00","event":"handoff_telegram_message_sent","telegram_user_id":300769359,"telegram_message_id":664428}
{"timestamp":"2026-09-07T08:24:28+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":300769359,"telegram_message_id":664428}
{"timestamp":"2026-09-07T08:25:05+00:00","event":"support_mode_check","telegram_user_id":1342552260,"telegram_message_id":664432,"support_mode":"AI"}
{"timestamp":"2026-09-07T08:25:05+00:00","event":"pipeline_missing_in_db","telegram_user_id":1342552260,"telegram_message_id":664432,"amo_lead_id":null}
{"timestamp":"2026-09-07T08:25:05+00:00","event":"legacy_leadid_check","telegram_user_id":1342552260,"telegram_message_id":664432,"legacy_leadid":"0"}
{"timestamp":"2026-09-07T08:25:05+00:00","event":"pipeline_fetch_skipped","telegram_user_id":1342552260,"telegram_message_id":664432,"reason":"amo_lead_id_and_legacy_leadid_empty"}
{"timestamp":"2026-09-07T08:25:05+00:00","event":"pipeline_check","telegram_user_id":1342552260,"telegram_message_id":664432,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T08:25:05+00:00","event":"ai_skipped","telegram_user_id":1342552260,"telegram_message_id":664432,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T08:25:17+00:00","event":"support_mode_check","telegram_user_id":742135854,"telegram_message_id":664434,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T08:25:17+00:00","event":"ai_skipped","telegram_user_id":742135854,"telegram_message_id":664434,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T08:25:35+00:00","event":"support_mode_check","telegram_user_id":300769359,"telegram_message_id":664437,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T08:25:35+00:00","event":"ai_skipped","telegram_user_id":300769359,"telegram_message_id":664437,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T08:25:47+00:00","event":"support_mode_check","telegram_user_id":489120963,"telegram_message_id":664439,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T08:25:47+00:00","event":"ai_skipped","telegram_user_id":489120963,"telegram_message_id":664439,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T08:26:01+00:00","event":"support_mode_check","telegram_user_id":1333314083,"telegram_message_id":664442,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T08:26:01+00:00","event":"ai_skipped","telegram_user_id":1333314083,"telegram_message_id":664442,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T08:26:25+00:00","event":"support_mode_check","telegram_user_id":5077373513,"telegram_message_id":664444,"support_mode":"AI"}
{"timestamp":"2026-09-07T08:26:25+00:00","event":"pipeline_missing_in_db","telegram_user_id":5077373513,"telegram_message_id":664444,"amo_lead_id":null}
{"timestamp":"2026-09-07T08:26:25+00:00","event":"legacy_leadid_check","telegram_user_id":5077373513,"telegram_message_id":664444,"legacy_leadid":"41796"}
{"timestamp":"2026-09-07T08:26:27+00:00","event":"legacy_contact_fetch_error","telegram_user_id":5077373513,"telegram_message_id":664444,"contact_id":41796,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-07T08:26:27+00:00","event":"pipeline_check","telegram_user_id":5077373513,"telegram_message_id":664444,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T08:26:27+00:00","event":"ai_skipped","telegram_user_id":5077373513,"telegram_message_id":664444,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T08:27:15+00:00","event":"support_mode_check","telegram_user_id":928585985,"telegram_message_id":664447,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T08:27:15+00:00","event":"ai_skipped","telegram_user_id":928585985,"telegram_message_id":664447,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T08:28:40+00:00","event":"support_mode_check","telegram_user_id":300769359,"telegram_message_id":664450,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T08:28:40+00:00","event":"ai_skipped","telegram_user_id":300769359,"telegram_message_id":664450,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T08:30:37+00:00","event":"support_mode_check","telegram_user_id":781624290,"telegram_message_id":664453,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T08:30:37+00:00","event":"ai_skipped","telegram_user_id":781624290,"telegram_message_id":664453,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T08:30:58+00:00","event":"support_mode_check","telegram_user_id":781624290,"telegram_message_id":664454,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T08:30:58+00:00","event":"ai_skipped","telegram_user_id":781624290,"telegram_message_id":664454,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T08:33:47+00:00","event":"support_mode_check","telegram_user_id":587062670,"telegram_message_id":664457,"support_mode":"AI"}
{"timestamp":"2026-09-07T08:33:47+00:00","event":"pipeline_check","telegram_user_id":587062670,"telegram_message_id":664457,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T08:33:47+00:00","event":"ai_skipped","telegram_user_id":587062670,"telegram_message_id":664457,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T08:34:53+00:00","event":"support_mode_check","telegram_user_id":7691170701,"telegram_message_id":664459,"support_mode":"AI"}
{"timestamp":"2026-09-07T08:34:53+00:00","event":"pipeline_check","telegram_user_id":7691170701,"telegram_message_id":664459,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T08:34:53+00:00","event":"ai_request","telegram_user_id":7691170701,"telegram_message_id":664459,"message":"Реквизиты счета с которого платил или любого"}
{"timestamp":"2026-09-07T08:35:04+00:00","event":"ai_response","telegram_user_id":7691170701,"telegram_message_id":664459,"duration_ms":11657,"action":"ANSWER","answer":"Если речь о госпошлине, оплатить можно с любого счёта. В платеже обязательно укажите данные ученика."}
{"timestamp":"2026-09-07T08:35:05+00:00","event":"telegram_ai_answer_sent","telegram_user_id":7691170701,"telegram_message_id":664459,"answer":"Если речь о госпошлине, оплатить можно с любого счёта. В платеже обязательно укажите данные ученика."}
{"timestamp":"2026-09-07T08:35:05+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":7691170701,"telegram_message_id":664459}
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{"timestamp":"2026-09-07T09:02:33+00:00","event":"ai_skipped","telegram_user_id":598145885,"telegram_message_id":664568,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:02:38+00:00","event":"support_mode_check","telegram_user_id":5228224273,"telegram_message_id":664569,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:02:38+00:00","event":"ai_skipped","telegram_user_id":5228224273,"telegram_message_id":664569,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:03:11+00:00","event":"support_mode_check","telegram_user_id":1122448309,"telegram_message_id":664572,"support_mode":"AI"}
{"timestamp":"2026-09-07T09:03:11+00:00","event":"pipeline_missing_in_db","telegram_user_id":1122448309,"telegram_message_id":664572,"amo_lead_id":null}
{"timestamp":"2026-09-07T09:03:11+00:00","event":"legacy_leadid_check","telegram_user_id":1122448309,"telegram_message_id":664572,"legacy_leadid":"41823367"}
{"timestamp":"2026-09-07T09:03:15+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1122448309,"telegram_message_id":664572,"contact_id":41823367,"linked_leads_count":2}
{"timestamp":"2026-09-07T09:03:15+00:00","event":"contact_lead_checked","telegram_user_id":1122448309,"telegram_message_id":664572,"contact_id":41823367,"amo_lead_id":41623527,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-07T09:03:17+00:00","event":"contact_lead_checked","telegram_user_id":1122448309,"telegram_message_id":664572,"contact_id":41823367,"amo_lead_id":41643901,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-07T09:03:17+00:00","event":"contact_ai_lead_found","telegram_user_id":1122448309,"telegram_message_id":664572,"contact_id":41823367,"amo_lead_id":41643901,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-07T09:03:17+00:00","event":"pipeline_check","telegram_user_id":1122448309,"telegram_message_id":664572,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T09:03:17+00:00","event":"ai_request","telegram_user_id":1122448309,"telegram_message_id":664572,"message":"Добрый день! Прошу уточнить порядок действий в связи с несдачей внутреннего теоретического экзамена с первой попытки (допущено 3 ошибки). Согласно информации в приложении, доступ к экзамену открыт до 8 сентября, экзамен сдавался 6 сентября. При этом указано, что повторная попытка возможна не ранее чем через пять дней.\nНеобходимо ли продлевать договор для допуска ко второй попытке сдачи внутреннего экзамена?"}
{"timestamp":"2026-09-07T09:03:40+00:00","event":"support_mode_check","telegram_user_id":924485736,"telegram_message_id":664573,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:03:40+00:00","event":"ai_skipped","telegram_user_id":924485736,"telegram_message_id":664573,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:04:33+00:00","event":"support_mode_check","telegram_user_id":5309523066,"telegram_message_id":664574,"support_mode":"AI"}
{"timestamp":"2026-09-07T09:04:33+00:00","event":"pipeline_missing_in_db","telegram_user_id":5309523066,"telegram_message_id":664574,"amo_lead_id":null}
{"timestamp":"2026-09-07T09:04:33+00:00","event":"legacy_leadid_check","telegram_user_id":5309523066,"telegram_message_id":664574,"legacy_leadid":"41877837"}
{"timestamp":"2026-09-07T09:04:35+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":5309523066,"telegram_message_id":664574,"amo_lead_id":41877837,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-07T09:04:35+00:00","event":"pipeline_check","telegram_user_id":5309523066,"telegram_message_id":664574,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T09:04:35+00:00","event":"ai_request","telegram_user_id":5309523066,"telegram_message_id":664574,"message":"Добрый день, откройте, пожалуйста, попытку ещё одну"}
{"timestamp":"2026-09-07T09:04:44+00:00","event":"ai_response","telegram_user_id":1122448309,"telegram_message_id":664572,"duration_ms":86830,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-07T09:04:44+00:00","event":"handoff_requested","telegram_user_id":1122448309,"telegram_message_id":664572,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-07T09:04:44+00:00","event":"handoff_mode_changed","telegram_user_id":1122448309,"telegram_message_id":664572,"first_handoff":true}
{"timestamp":"2026-09-07T09:04:44+00:00","event":"sensei_prepare","telegram_user_id":1122448309,"telegram_message_id":664572,"amo_lead_id":"41643901"}
{"timestamp":"2026-09-07T09:04:44+00:00","event":"sensei_started","telegram_user_id":1122448309,"telegram_message_id":664572,"amo_lead_id":"41643901","result":true}
{"timestamp":"2026-09-07T09:04:46+00:00","event":"ai_response","telegram_user_id":5309523066,"telegram_message_id":664574,"duration_ms":10482,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-07T09:04:46+00:00","event":"handoff_requested","telegram_user_id":5309523066,"telegram_message_id":664574,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-07T09:04:46+00:00","event":"handoff_mode_changed","telegram_user_id":5309523066,"telegram_message_id":664574,"first_handoff":true}
{"timestamp":"2026-09-07T09:04:46+00:00","event":"sensei_prepare","telegram_user_id":5309523066,"telegram_message_id":664574,"amo_lead_id":"41877837"}
{"timestamp":"2026-09-07T09:04:46+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1122448309,"telegram_message_id":664572}
{"timestamp":"2026-09-07T09:04:46+00:00","event":"sensei_started","telegram_user_id":5309523066,"telegram_message_id":664574,"amo_lead_id":"41877837","result":true}
{"timestamp":"2026-09-07T09:04:46+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1122448309,"telegram_message_id":664572}
{"timestamp":"2026-09-07T09:04:46+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5309523066,"telegram_message_id":664574}
{"timestamp":"2026-09-07T09:04:47+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5309523066,"telegram_message_id":664574}
{"timestamp":"2026-09-07T09:05:13+00:00","event":"support_mode_check","telegram_user_id":598145885,"telegram_message_id":664585,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:05:13+00:00","event":"ai_skipped","telegram_user_id":598145885,"telegram_message_id":664585,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:05:17+00:00","event":"support_mode_check","telegram_user_id":74591252,"telegram_message_id":664586,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:05:17+00:00","event":"ai_skipped","telegram_user_id":74591252,"telegram_message_id":664586,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:05:24+00:00","event":"support_mode_check","telegram_user_id":74591252,"telegram_message_id":664587,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:05:24+00:00","event":"ai_skipped","telegram_user_id":74591252,"telegram_message_id":664587,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:11:57+00:00","event":"support_mode_check","telegram_user_id":988520329,"telegram_message_id":664598,"support_mode":"AI"}
{"timestamp":"2026-09-07T09:11:57+00:00","event":"pipeline_missing_in_db","telegram_user_id":988520329,"telegram_message_id":664598,"amo_lead_id":null}
{"timestamp":"2026-09-07T09:11:57+00:00","event":"legacy_leadid_check","telegram_user_id":988520329,"telegram_message_id":664598,"legacy_leadid":"42033775"}
{"timestamp":"2026-09-07T09:11:59+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":988520329,"telegram_message_id":664598,"contact_id":42033775,"linked_leads_count":2}
{"timestamp":"2026-09-07T09:11:59+00:00","event":"contact_lead_checked","telegram_user_id":988520329,"telegram_message_id":664598,"contact_id":42033775,"amo_lead_id":41312481,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-07T09:12:00+00:00","event":"contact_lead_checked","telegram_user_id":988520329,"telegram_message_id":664598,"contact_id":42033775,"amo_lead_id":41918295,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-07T09:12:00+00:00","event":"contact_ai_lead_found","telegram_user_id":988520329,"telegram_message_id":664598,"contact_id":42033775,"amo_lead_id":41918295,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-07T09:12:00+00:00","event":"pipeline_check","telegram_user_id":988520329,"telegram_message_id":664598,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T09:12:00+00:00","event":"ai_request","telegram_user_id":988520329,"telegram_message_id":664598,"message":"Здравствуйте! Подскажите , пожалуйста, как я могу записаться на вождение?"}
{"timestamp":"2026-09-07T09:12:36+00:00","event":"support_mode_check","telegram_user_id":8213350012,"telegram_message_id":664599,"support_mode":"AI"}
{"timestamp":"2026-09-07T09:12:36+00:00","event":"pipeline_check","telegram_user_id":8213350012,"telegram_message_id":664599,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T09:12:36+00:00","event":"ai_request","telegram_user_id":8213350012,"telegram_message_id":664599,"message":"Здравствуйте, к сожалению я еще не сдала внутреннюю теорию 🥲\nНо очень надеюсь что сдам со следующей попытки \nЯ правильно понимаю что внутренние практику я смогу сдать толко после сдачи внутренней теории и после 25.09.2026?"}
{"timestamp":"2026-09-07T09:12:50+00:00","event":"ai_response","telegram_user_id":988520329,"telegram_message_id":664598,"duration_ms":49947,"action":"ANSWER","answer":"Чтобы записаться на вождение, посмотрите карту автодромов, выберите несколько удобных станций метро и отправьте их в чат. После этого вам назначат инструктора, а график занятий вы согласуете непосредственно с ним."}
{"timestamp":"2026-09-07T09:12:50+00:00","event":"telegram_ai_answer_sent","telegram_user_id":988520329,"telegram_message_id":664598,"answer":"Чтобы записаться на вождение, посмотрите карту автодромов, выберите несколько удобных станций метро и отправьте их в чат. После этого вам назначат инструктора, а график занятий вы согласуете непосредственно с ним."}
{"timestamp":"2026-09-07T09:12:51+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":988520329,"telegram_message_id":664598}
{"timestamp":"2026-09-07T09:12:56+00:00","event":"support_mode_check","telegram_user_id":1012473974,"telegram_message_id":664600,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:12:56+00:00","event":"ai_skipped","telegram_user_id":1012473974,"telegram_message_id":664600,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:12:58+00:00","event":"support_mode_check","telegram_user_id":8213350012,"telegram_message_id":664602,"support_mode":"AI"}
{"timestamp":"2026-09-07T09:12:58+00:00","event":"pipeline_check","telegram_user_id":8213350012,"telegram_message_id":664602,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T09:12:58+00:00","event":"ai_request","telegram_user_id":8213350012,"telegram_message_id":664602,"message":"Если я раньше сдачи внутреннюю теорию, не получится раньше сдать практику?"}
{"timestamp":"2026-09-07T09:12:59+00:00","event":"support_mode_check","telegram_user_id":74591252,"telegram_message_id":664603,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:12:59+00:00","event":"ai_skipped","telegram_user_id":74591252,"telegram_message_id":664603,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:13:15+00:00","event":"ai_response","telegram_user_id":8213350012,"telegram_message_id":664599,"duration_ms":39370,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-07T09:13:15+00:00","event":"handoff_requested","telegram_user_id":8213350012,"telegram_message_id":664599,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-07T09:13:15+00:00","event":"handoff_mode_changed","telegram_user_id":8213350012,"telegram_message_id":664599,"first_handoff":true}
{"timestamp":"2026-09-07T09:13:15+00:00","event":"sensei_prepare","telegram_user_id":8213350012,"telegram_message_id":664599,"amo_lead_id":"41435879"}
{"timestamp":"2026-09-07T09:13:18+00:00","event":"sensei_started","telegram_user_id":8213350012,"telegram_message_id":664599,"amo_lead_id":"41435879","result":true}
{"timestamp":"2026-09-07T09:13:19+00:00","event":"handoff_telegram_message_sent","telegram_user_id":8213350012,"telegram_message_id":664599}
{"timestamp":"2026-09-07T09:13:19+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":8213350012,"telegram_message_id":664599}
{"timestamp":"2026-09-07T09:13:22+00:00","event":"support_mode_check","telegram_user_id":74591252,"telegram_message_id":664606,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:13:22+00:00","event":"ai_skipped","telegram_user_id":74591252,"telegram_message_id":664606,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:14:01+00:00","event":"support_mode_check","telegram_user_id":988520329,"telegram_message_id":664610,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:14:01+00:00","event":"ai_skipped","telegram_user_id":988520329,"telegram_message_id":664610,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:14:23+00:00","event":"ai_response","telegram_user_id":8213350012,"telegram_message_id":664602,"duration_ms":84974,"action":"ANSWER","answer":"Да, внутреннюю теорию можно сдать раньше, после 100% теории. Но внутренний практический экзамен доступен только после завершения 100% штатной практики. После сдачи обоих внутренних экзаменов можно переходить к экзаменам в ГИБДД."}
{"timestamp":"2026-09-07T09:14:24+00:00","event":"telegram_ai_answer_sent","telegram_user_id":8213350012,"telegram_message_id":664602,"answer":"Да, внутреннюю теорию можно сдать раньше, после 100% теории. Но внутренний практический экзамен доступен только после завершения 100% штатной практики. После сдачи обоих внутренних экзаменов можно переходить к экзаменам в ГИБДД."}
{"timestamp":"2026-09-07T09:14:24+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":8213350012,"telegram_message_id":664602}
{"timestamp":"2026-09-07T09:18:02+00:00","event":"support_mode_check","telegram_user_id":988520329,"telegram_message_id":664620,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:18:02+00:00","event":"ai_skipped","telegram_user_id":988520329,"telegram_message_id":664620,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:19:08+00:00","event":"support_mode_check","telegram_user_id":988520329,"telegram_message_id":664625,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:19:08+00:00","event":"ai_skipped","telegram_user_id":988520329,"telegram_message_id":664625,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:19:36+00:00","event":"support_mode_check","telegram_user_id":74591252,"telegram_message_id":664628,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:19:36+00:00","event":"ai_skipped","telegram_user_id":74591252,"telegram_message_id":664628,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:19:54+00:00","event":"support_mode_check","telegram_user_id":74591252,"telegram_message_id":664629,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:19:54+00:00","event":"ai_skipped","telegram_user_id":74591252,"telegram_message_id":664629,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:22:47+00:00","event":"support_mode_check","telegram_user_id":988520329,"telegram_message_id":664632,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:22:47+00:00","event":"ai_skipped","telegram_user_id":988520329,"telegram_message_id":664632,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:23:04+00:00","event":"support_mode_check","telegram_user_id":74591252,"telegram_message_id":664635,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:23:04+00:00","event":"ai_skipped","telegram_user_id":74591252,"telegram_message_id":664635,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:24:17+00:00","event":"support_mode_check","telegram_user_id":988520329,"telegram_message_id":664639,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:24:17+00:00","event":"ai_skipped","telegram_user_id":988520329,"telegram_message_id":664639,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:25:23+00:00","event":"support_mode_check","telegram_user_id":74591252,"telegram_message_id":664643,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:25:23+00:00","event":"ai_skipped","telegram_user_id":74591252,"telegram_message_id":664643,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:27:39+00:00","event":"support_mode_check","telegram_user_id":391198299,"telegram_message_id":664651,"support_mode":"AI"}
{"timestamp":"2026-09-07T09:27:39+00:00","event":"pipeline_check","telegram_user_id":391198299,"telegram_message_id":664651,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T09:27:39+00:00","event":"ai_request","telegram_user_id":391198299,"telegram_message_id":664651,"message":"Хочу заниматься во Владыкино (когда приносила справку, попросила меня в ГИБДД туда прикрепить, проверьте пожалуйста это) и на Римской\n\nво владыкино буду по утрам (мне говорили, что можно в 8:00)\nи на римской в 20:00"}
{"timestamp":"2026-09-07T09:28:10+00:00","event":"support_mode_check","telegram_user_id":5228224273,"telegram_message_id":664652,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:28:10+00:00","event":"ai_skipped","telegram_user_id":5228224273,"telegram_message_id":664652,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:28:39+00:00","event":"support_mode_check","telegram_user_id":5228224273,"telegram_message_id":664654,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:28:39+00:00","event":"ai_skipped","telegram_user_id":5228224273,"telegram_message_id":664654,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:29:39+00:00","event":"ai_error","telegram_user_id":391198299,"telegram_message_id":664651,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-07T09:29:39+00:00","event":"ai_error_handoff_sent","telegram_user_id":391198299,"telegram_message_id":664651}
{"timestamp":"2026-09-07T09:30:08+00:00","event":"support_mode_check","telegram_user_id":1030379864,"telegram_message_id":664657,"support_mode":"AI"}
{"timestamp":"2026-09-07T09:30:08+00:00","event":"pipeline_missing_in_db","telegram_user_id":1030379864,"telegram_message_id":664657,"amo_lead_id":null}
{"timestamp":"2026-09-07T09:30:08+00:00","event":"legacy_leadid_check","telegram_user_id":1030379864,"telegram_message_id":664657,"legacy_leadid":"12191"}
{"timestamp":"2026-09-07T09:30:11+00:00","event":"legacy_contact_fetch_error","telegram_user_id":1030379864,"telegram_message_id":664657,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-07T09:30:11+00:00","event":"pipeline_check","telegram_user_id":1030379864,"telegram_message_id":664657,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T09:30:11+00:00","event":"ai_skipped","telegram_user_id":1030379864,"telegram_message_id":664657,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T09:30:34+00:00","event":"support_mode_check","telegram_user_id":74591252,"telegram_message_id":664660,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:30:34+00:00","event":"ai_skipped","telegram_user_id":74591252,"telegram_message_id":664660,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:31:50+00:00","event":"support_mode_check","telegram_user_id":74591252,"telegram_message_id":664662,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:31:50+00:00","event":"ai_skipped","telegram_user_id":74591252,"telegram_message_id":664662,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:32:25+00:00","event":"support_mode_check","telegram_user_id":8213350012,"telegram_message_id":664663,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:32:25+00:00","event":"ai_skipped","telegram_user_id":8213350012,"telegram_message_id":664663,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:36:01+00:00","event":"support_mode_check","telegram_user_id":1465734878,"telegram_message_id":664676,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:36:01+00:00","event":"ai_skipped","telegram_user_id":1465734878,"telegram_message_id":664676,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:36:33+00:00","event":"support_mode_check","telegram_user_id":1465734878,"telegram_message_id":664677,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:36:33+00:00","event":"ai_skipped","telegram_user_id":1465734878,"telegram_message_id":664677,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:37:38+00:00","event":"support_mode_check","telegram_user_id":1177567216,"telegram_message_id":664678,"support_mode":"AI"}
{"timestamp":"2026-09-07T09:37:38+00:00","event":"pipeline_missing_in_db","telegram_user_id":1177567216,"telegram_message_id":664678,"amo_lead_id":null}
{"timestamp":"2026-09-07T09:37:38+00:00","event":"legacy_leadid_check","telegram_user_id":1177567216,"telegram_message_id":664678,"legacy_leadid":"42562283"}
{"timestamp":"2026-09-07T09:37:40+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1177567216,"telegram_message_id":664678,"contact_id":42562283,"linked_leads_count":2}
{"timestamp":"2026-09-07T09:37:41+00:00","event":"contact_lead_checked","telegram_user_id":1177567216,"telegram_message_id":664678,"contact_id":42562283,"amo_lead_id":42482153,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-07T09:37:42+00:00","event":"contact_lead_checked","telegram_user_id":1177567216,"telegram_message_id":664678,"contact_id":42562283,"amo_lead_id":42526331,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-07T09:37:42+00:00","event":"contact_ai_lead_found","telegram_user_id":1177567216,"telegram_message_id":664678,"contact_id":42562283,"amo_lead_id":42526331,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-07T09:37:42+00:00","event":"pipeline_check","telegram_user_id":1177567216,"telegram_message_id":664678,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T09:37:42+00:00","event":"ai_request","telegram_user_id":1177567216,"telegram_message_id":664678,"message":"здравствуйте, я справку сделала, мне ее нужно в офис отвезти?"}
{"timestamp":"2026-09-07T09:37:46+00:00","event":"ai_response","telegram_user_id":1177567216,"telegram_message_id":664678,"duration_ms":4177,"action":"ANSWER","answer":"Да, оригинал медсправки 003-В/у нужно привезти в офис автошколы. Предварительная запись не требуется. Вместе со справкой могут потребоваться паспорт и СНИЛС."}
{"timestamp":"2026-09-07T09:37:46+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1177567216,"telegram_message_id":664678,"answer":"Да, оригинал медсправки 003-В/у нужно привезти в офис автошколы. Предварительная запись не требуется. Вместе со справкой могут потребоваться паспорт и СНИЛС."}
{"timestamp":"2026-09-07T09:37:46+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1177567216,"telegram_message_id":664678}
{"timestamp":"2026-09-07T09:43:52+00:00","event":"support_mode_check","telegram_user_id":7105150386,"telegram_message_id":664691,"support_mode":"AI"}
{"timestamp":"2026-09-07T09:43:52+00:00","event":"pipeline_check","telegram_user_id":7105150386,"telegram_message_id":664691,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T09:43:52+00:00","event":"ai_skipped","telegram_user_id":7105150386,"telegram_message_id":664691,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T09:44:21+00:00","event":"support_mode_check","telegram_user_id":718633216,"telegram_message_id":664692,"support_mode":"AI"}
{"timestamp":"2026-09-07T09:44:21+00:00","event":"pipeline_check","telegram_user_id":718633216,"telegram_message_id":664692,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T09:44:21+00:00","event":"ai_skipped","telegram_user_id":718633216,"telegram_message_id":664692,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T09:44:52+00:00","event":"support_mode_check","telegram_user_id":296768605,"telegram_message_id":664693,"support_mode":"AI"}
{"timestamp":"2026-09-07T09:44:52+00:00","event":"pipeline_check","telegram_user_id":296768605,"telegram_message_id":664693,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T09:44:52+00:00","event":"ai_request","telegram_user_id":296768605,"telegram_message_id":664693,"message":"как мне записаться на занятие через браузер там нет такйого раздела"}
{"timestamp":"2026-09-07T09:44:52+00:00","event":"ai_response","telegram_user_id":296768605,"telegram_message_id":664693,"duration_ms":365,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-07T09:44:52+00:00","event":"handoff_requested","telegram_user_id":296768605,"telegram_message_id":664693,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-07T09:44:52+00:00","event":"handoff_mode_changed","telegram_user_id":296768605,"telegram_message_id":664693,"first_handoff":true}
{"timestamp":"2026-09-07T09:44:52+00:00","event":"sensei_prepare","telegram_user_id":296768605,"telegram_message_id":664693,"amo_lead_id":"42103825"}
{"timestamp":"2026-09-07T09:44:53+00:00","event":"sensei_started","telegram_user_id":296768605,"telegram_message_id":664693,"amo_lead_id":"42103825","result":true}
{"timestamp":"2026-09-07T09:44:53+00:00","event":"handoff_telegram_message_sent","telegram_user_id":296768605,"telegram_message_id":664693}
{"timestamp":"2026-09-07T09:44:54+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":296768605,"telegram_message_id":664693}
{"timestamp":"2026-09-07T09:45:57+00:00","event":"support_mode_check","telegram_user_id":7105150386,"telegram_message_id":664697,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:45:57+00:00","event":"ai_skipped","telegram_user_id":7105150386,"telegram_message_id":664697,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:46:14+00:00","event":"support_mode_check","telegram_user_id":7105150386,"telegram_message_id":664698,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:46:14+00:00","event":"ai_skipped","telegram_user_id":7105150386,"telegram_message_id":664698,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:47:17+00:00","event":"support_mode_check","telegram_user_id":7105150386,"telegram_message_id":664700,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:47:17+00:00","event":"ai_skipped","telegram_user_id":7105150386,"telegram_message_id":664700,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:47:40+00:00","event":"support_mode_check","telegram_user_id":391198299,"telegram_message_id":664701,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:47:40+00:00","event":"ai_skipped","telegram_user_id":391198299,"telegram_message_id":664701,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:49:15+00:00","event":"support_mode_check","telegram_user_id":1465734878,"telegram_message_id":664704,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:49:15+00:00","event":"ai_skipped","telegram_user_id":1465734878,"telegram_message_id":664704,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:49:21+00:00","event":"support_mode_check","telegram_user_id":7893880090,"telegram_message_id":664705,"support_mode":"AI"}
{"timestamp":"2026-09-07T09:49:21+00:00","event":"pipeline_missing_in_db","telegram_user_id":7893880090,"telegram_message_id":664705,"amo_lead_id":null}
{"timestamp":"2026-09-07T09:49:21+00:00","event":"legacy_leadid_check","telegram_user_id":7893880090,"telegram_message_id":664705,"legacy_leadid":"41633203"}
{"timestamp":"2026-09-07T09:49:23+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":7893880090,"telegram_message_id":664705,"amo_lead_id":41633203,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-07T09:49:23+00:00","event":"pipeline_check","telegram_user_id":7893880090,"telegram_message_id":664705,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T09:49:23+00:00","event":"ai_request","telegram_user_id":7893880090,"telegram_message_id":664705,"message":"Оператор"}
{"timestamp":"2026-09-07T09:49:42+00:00","event":"support_mode_check","telegram_user_id":7893880090,"telegram_message_id":664706,"support_mode":"AI"}
{"timestamp":"2026-09-07T09:49:42+00:00","event":"pipeline_check","telegram_user_id":7893880090,"telegram_message_id":664706,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T09:49:42+00:00","event":"ai_request","telegram_user_id":7893880090,"telegram_message_id":664706,"message":"По каким реквизитам я сейчас могу отплатить ?"}
{"timestamp":"2026-09-07T09:50:07+00:00","event":"support_mode_check","telegram_user_id":1465734878,"telegram_message_id":664710,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:50:07+00:00","event":"ai_skipped","telegram_user_id":1465734878,"telegram_message_id":664710,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:50:57+00:00","event":"ai_response","telegram_user_id":7893880090,"telegram_message_id":664706,"duration_ms":75529,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-07T09:50:57+00:00","event":"handoff_requested","telegram_user_id":7893880090,"telegram_message_id":664706,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-07T09:50:57+00:00","event":"handoff_mode_changed","telegram_user_id":7893880090,"telegram_message_id":664706,"first_handoff":false}
{"timestamp":"2026-09-07T09:50:58+00:00","event":"handoff_telegram_message_sent","telegram_user_id":7893880090,"telegram_message_id":664706}
{"timestamp":"2026-09-07T09:50:58+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":7893880090,"telegram_message_id":664706}
{"timestamp":"2026-09-07T09:51:10+00:00","event":"ai_response","telegram_user_id":7893880090,"telegram_message_id":664705,"duration_ms":107371,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-07T09:51:10+00:00","event":"handoff_requested","telegram_user_id":7893880090,"telegram_message_id":664705,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-07T09:51:10+00:00","event":"handoff_mode_changed","telegram_user_id":7893880090,"telegram_message_id":664705,"first_handoff":false}
{"timestamp":"2026-09-07T09:51:11+00:00","event":"handoff_telegram_message_sent","telegram_user_id":7893880090,"telegram_message_id":664705}
{"timestamp":"2026-09-07T09:51:11+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":7893880090,"telegram_message_id":664705}
{"timestamp":"2026-09-07T09:51:32+00:00","event":"support_mode_check","telegram_user_id":7893880090,"telegram_message_id":664715,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:51:32+00:00","event":"ai_skipped","telegram_user_id":7893880090,"telegram_message_id":664715,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:54:13+00:00","event":"support_mode_check","telegram_user_id":7893880090,"telegram_message_id":664722,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:54:13+00:00","event":"ai_skipped","telegram_user_id":7893880090,"telegram_message_id":664722,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:55:08+00:00","event":"support_mode_check","telegram_user_id":256653543,"telegram_message_id":664727,"support_mode":"AI"}
{"timestamp":"2026-09-07T09:55:08+00:00","event":"pipeline_missing_in_db","telegram_user_id":256653543,"telegram_message_id":664727,"amo_lead_id":null}
{"timestamp":"2026-09-07T09:55:08+00:00","event":"legacy_leadid_check","telegram_user_id":256653543,"telegram_message_id":664727,"legacy_leadid":"41152377"}
{"timestamp":"2026-09-07T09:55:11+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":256653543,"telegram_message_id":664727,"contact_id":41152377,"linked_leads_count":1}
{"timestamp":"2026-09-07T09:55:12+00:00","event":"contact_lead_checked","telegram_user_id":256653543,"telegram_message_id":664727,"contact_id":41152377,"amo_lead_id":40837547,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-07T09:55:12+00:00","event":"contact_ai_lead_found","telegram_user_id":256653543,"telegram_message_id":664727,"contact_id":41152377,"amo_lead_id":40837547,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-07T09:55:12+00:00","event":"pipeline_check","telegram_user_id":256653543,"telegram_message_id":664727,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T09:55:12+00:00","event":"ai_request","telegram_user_id":256653543,"telegram_message_id":664727,"message":"Добрый день \nВнутренний экзамен сдал, какие дальнейшие шаги, подскажите, пожалуйста?"}
{"timestamp":"2026-09-07T09:55:21+00:00","event":"ai_response","telegram_user_id":256653543,"telegram_message_id":664727,"duration_ms":9132,"action":"ANSWER","answer":"Если сданы оба внутренних экзамена — теоретический и практический — следующий этап: сдача экзамена в ГИБДД. Можно выбрать сдачу вместе с автошколой или самостоятельно, предварительно согласовав выдачу документов. Переход возможен при полной оплате обучения."}
{"timestamp":"2026-09-07T09:55:24+00:00","event":"telegram_ai_answer_sent","telegram_user_id":256653543,"telegram_message_id":664727,"answer":"Если сданы оба внутренних экзамена — теоретический и практический — следующий этап: сдача экзамена в ГИБДД. Можно выбрать сдачу вместе с автошколой или самостоятельно, предварительно согласовав выдачу документов. Переход возможен при полной оплате обучения."}
{"timestamp":"2026-09-07T09:55:24+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":256653543,"telegram_message_id":664727}
{"timestamp":"2026-09-07T09:56:17+00:00","event":"support_mode_check","telegram_user_id":391198299,"telegram_message_id":664729,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:56:17+00:00","event":"ai_skipped","telegram_user_id":391198299,"telegram_message_id":664729,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:56:31+00:00","event":"support_mode_check","telegram_user_id":5228224273,"telegram_message_id":664731,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:56:31+00:00","event":"ai_skipped","telegram_user_id":5228224273,"telegram_message_id":664731,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:56:50+00:00","event":"support_mode_check","telegram_user_id":256653543,"telegram_message_id":664732,"support_mode":"AI"}
{"timestamp":"2026-09-07T09:56:50+00:00","event":"pipeline_check","telegram_user_id":256653543,"telegram_message_id":664732,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T09:56:50+00:00","event":"ai_request","telegram_user_id":256653543,"telegram_message_id":664732,"message":"Обучение у меня полностью оплачено\nСдача экзамена в ГИБДД проходит в два этапа? В первый день теория, во второй практика?"}
{"timestamp":"2026-09-07T09:57:01+00:00","event":"ai_response","telegram_user_id":256653543,"telegram_message_id":664732,"duration_ms":11272,"action":"ANSWER","answer":"При полной оплате дополнительные взносы не нужны. Но для экзаменов в ГИБДД сначала нужно успешно сдать оба внутренних экзамена: теоретический и практический, а также выполнить условия автошколы.\n\nВ ГИБДД экзамены проходят в два этапа: сначала теория, затем практика. Конкретные даты и распределение по дням зависят от записи, поэтому заранее утверждать, что это будут именно первый и второй дни, нельзя."}
{"timestamp":"2026-09-07T09:57:01+00:00","event":"telegram_ai_answer_sent","telegram_user_id":256653543,"telegram_message_id":664732,"answer":"При полной оплате дополнительные взносы не нужны. Но для экзаменов в ГИБДД сначала нужно успешно сдать оба внутренних экзамена: теоретический и практический, а также выполнить условия автошколы.\n\nВ ГИБДД экзамены проходят в два этапа: сначала теория, затем практика. Конкретные даты и распределение по дням зависят от записи, поэтому заранее утверждать, что это будут именно первый и второй дни, нельзя."}
{"timestamp":"2026-09-07T09:57:01+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":256653543,"telegram_message_id":664732}
{"timestamp":"2026-09-07T09:58:10+00:00","event":"support_mode_check","telegram_user_id":391198299,"telegram_message_id":664738,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:58:10+00:00","event":"ai_skipped","telegram_user_id":391198299,"telegram_message_id":664738,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:58:18+00:00","event":"support_mode_check","telegram_user_id":697748753,"telegram_message_id":664739,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:58:18+00:00","event":"ai_skipped","telegram_user_id":697748753,"telegram_message_id":664739,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:58:21+00:00","event":"support_mode_check","telegram_user_id":391198299,"telegram_message_id":664741,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:58:21+00:00","event":"ai_skipped","telegram_user_id":391198299,"telegram_message_id":664741,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T09:58:38+00:00","event":"support_mode_check","telegram_user_id":256653543,"telegram_message_id":664742,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T09:58:38+00:00","event":"ai_skipped","telegram_user_id":256653543,"telegram_message_id":664742,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T10:03:55+00:00","event":"support_mode_check","telegram_user_id":1465734878,"telegram_message_id":664758,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T10:03:55+00:00","event":"ai_skipped","telegram_user_id":1465734878,"telegram_message_id":664758,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T10:04:05+00:00","event":"support_mode_check","telegram_user_id":1465734878,"telegram_message_id":664759,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T10:04:05+00:00","event":"ai_skipped","telegram_user_id":1465734878,"telegram_message_id":664759,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T10:05:25+00:00","event":"support_mode_check","telegram_user_id":781624290,"telegram_message_id":664761,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T10:05:25+00:00","event":"ai_skipped","telegram_user_id":781624290,"telegram_message_id":664761,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T10:05:35+00:00","event":"support_mode_check","telegram_user_id":697748753,"telegram_message_id":664763,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T10:05:35+00:00","event":"ai_skipped","telegram_user_id":697748753,"telegram_message_id":664763,"reason":"support_mode_human"}
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{"timestamp":"2026-09-07T10:47:23+00:00","event":"ai_request","telegram_user_id":6785991224,"telegram_message_id":664885,"message":"Что-то не могу найти где оплатить"}
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{"timestamp":"2026-09-07T10:49:24+00:00","event":"ai_request","telegram_user_id":5072841858,"telegram_message_id":664889,"message":"Здравствуйте! \nТестирование по теории прошла \nЧасы вождения откатала, осталось 2 ч на внутренний экзамен \nКак на него записаться?"}
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{"timestamp":"2026-09-07T10:49:42+00:00","event":"handoff_requested","telegram_user_id":5072841858,"telegram_message_id":664889,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-07T10:49:42+00:00","event":"sensei_prepare","telegram_user_id":5072841858,"telegram_message_id":664889,"amo_lead_id":"41589563"}
{"timestamp":"2026-09-07T10:49:43+00:00","event":"sensei_started","telegram_user_id":5072841858,"telegram_message_id":664889,"amo_lead_id":"41589563","result":true}
{"timestamp":"2026-09-07T10:49:44+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5072841858,"telegram_message_id":664889}
{"timestamp":"2026-09-07T10:49:44+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5072841858,"telegram_message_id":664889}
{"timestamp":"2026-09-07T10:51:22+00:00","event":"support_mode_check","telegram_user_id":1324349047,"telegram_message_id":664897,"support_mode":"AI"}
{"timestamp":"2026-09-07T10:51:22+00:00","event":"pipeline_check","telegram_user_id":1324349047,"telegram_message_id":664897,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T10:51:22+00:00","event":"ai_request","telegram_user_id":1324349047,"telegram_message_id":664897,"message":"А этот лист с печатями на самом деле нужен? Мой инструктор говорил, что без него теперь ездить учиться нельзя. Это действительно так?"}
{"timestamp":"2026-09-07T10:51:25+00:00","event":"ai_response","telegram_user_id":1324349047,"telegram_message_id":664897,"duration_ms":3321,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-07T10:51:25+00:00","event":"handoff_requested","telegram_user_id":1324349047,"telegram_message_id":664897,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-07T10:51:25+00:00","event":"handoff_mode_changed","telegram_user_id":1324349047,"telegram_message_id":664897,"first_handoff":true}
{"timestamp":"2026-09-07T10:51:25+00:00","event":"sensei_prepare","telegram_user_id":1324349047,"telegram_message_id":664897,"amo_lead_id":"42349545"}
{"timestamp":"2026-09-07T10:51:26+00:00","event":"sensei_started","telegram_user_id":1324349047,"telegram_message_id":664897,"amo_lead_id":"42349545","result":true}
{"timestamp":"2026-09-07T10:51:27+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1324349047,"telegram_message_id":664897}
{"timestamp":"2026-09-07T10:51:27+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1324349047,"telegram_message_id":664897}
{"timestamp":"2026-09-07T10:53:13+00:00","event":"support_mode_check","telegram_user_id":6785991224,"telegram_message_id":664902,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T10:53:13+00:00","event":"ai_skipped","telegram_user_id":6785991224,"telegram_message_id":664902,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T10:53:56+00:00","event":"support_mode_check","telegram_user_id":274375218,"telegram_message_id":664905,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T10:53:56+00:00","event":"ai_skipped","telegram_user_id":274375218,"telegram_message_id":664905,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T10:54:10+00:00","event":"support_mode_check","telegram_user_id":274375218,"telegram_message_id":664909,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T10:54:10+00:00","event":"ai_skipped","telegram_user_id":274375218,"telegram_message_id":664909,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T10:54:31+00:00","event":"support_mode_check","telegram_user_id":274375218,"telegram_message_id":664911,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T10:54:31+00:00","event":"ai_skipped","telegram_user_id":274375218,"telegram_message_id":664911,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T10:56:58+00:00","event":"support_mode_check","telegram_user_id":887054687,"telegram_message_id":664913,"support_mode":"AI"}
{"timestamp":"2026-09-07T10:56:58+00:00","event":"pipeline_missing_in_db","telegram_user_id":887054687,"telegram_message_id":664913,"amo_lead_id":null}
{"timestamp":"2026-09-07T10:56:58+00:00","event":"legacy_leadid_check","telegram_user_id":887054687,"telegram_message_id":664913,"legacy_leadid":"42045961"}
{"timestamp":"2026-09-07T10:56:59+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":887054687,"telegram_message_id":664913,"amo_lead_id":42045961,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-07T10:56:59+00:00","event":"pipeline_check","telegram_user_id":887054687,"telegram_message_id":664913,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T10:56:59+00:00","event":"ai_request","telegram_user_id":887054687,"telegram_message_id":664913,"message":"Здравствуйте! Подскажите, пожалуйста, могу ли я взять заморозку на неделю, а оставшееся время (3 недели) применить в следующих месяцах?"}
{"timestamp":"2026-09-07T10:58:01+00:00","event":"support_mode_check","telegram_user_id":887054687,"telegram_message_id":664917,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T10:58:01+00:00","event":"ai_skipped","telegram_user_id":887054687,"telegram_message_id":664917,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T10:58:08+00:00","event":"ai_response","telegram_user_id":887054687,"telegram_message_id":664913,"duration_ms":68895,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-07T10:58:08+00:00","event":"handoff_requested","telegram_user_id":887054687,"telegram_message_id":664913,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-07T10:58:08+00:00","event":"handoff_mode_changed","telegram_user_id":887054687,"telegram_message_id":664913,"first_handoff":false}
{"timestamp":"2026-09-07T10:58:09+00:00","event":"handoff_telegram_message_sent","telegram_user_id":887054687,"telegram_message_id":664913}
{"timestamp":"2026-09-07T10:58:09+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":887054687,"telegram_message_id":664913}
{"timestamp":"2026-09-07T10:59:46+00:00","event":"support_mode_check","telegram_user_id":1687955585,"telegram_message_id":664922,"support_mode":"AI"}
{"timestamp":"2026-09-07T10:59:46+00:00","event":"pipeline_missing_in_db","telegram_user_id":1687955585,"telegram_message_id":664922,"amo_lead_id":null}
{"timestamp":"2026-09-07T10:59:46+00:00","event":"legacy_leadid_check","telegram_user_id":1687955585,"telegram_message_id":664922,"legacy_leadid":"42253869"}
{"timestamp":"2026-09-07T10:59:48+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":1687955585,"telegram_message_id":664922,"amo_lead_id":42253869,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-07T10:59:48+00:00","event":"pipeline_check","telegram_user_id":1687955585,"telegram_message_id":664922,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T10:59:48+00:00","event":"ai_request","telegram_user_id":1687955585,"telegram_message_id":664922,"message":"здравствуйте! у меня поменялось имя и паспортные данные"}
{"timestamp":"2026-09-07T11:00:06+00:00","event":"support_mode_check","telegram_user_id":1687955585,"telegram_message_id":664923,"support_mode":"AI"}
{"timestamp":"2026-09-07T11:00:06+00:00","event":"pipeline_check","telegram_user_id":1687955585,"telegram_message_id":664923,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T11:00:06+00:00","event":"ai_request","telegram_user_id":1687955585,"telegram_message_id":664923,"message":"как их изменить в приложении?"}
{"timestamp":"2026-09-07T11:00:06+00:00","event":"ai_response","telegram_user_id":1687955585,"telegram_message_id":664923,"duration_ms":243,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-07T11:00:06+00:00","event":"handoff_requested","telegram_user_id":1687955585,"telegram_message_id":664923,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-07T11:00:06+00:00","event":"handoff_mode_changed","telegram_user_id":1687955585,"telegram_message_id":664923,"first_handoff":true}
{"timestamp":"2026-09-07T11:00:06+00:00","event":"sensei_prepare","telegram_user_id":1687955585,"telegram_message_id":664923,"amo_lead_id":"42253869"}
{"timestamp":"2026-09-07T11:00:07+00:00","event":"sensei_started","telegram_user_id":1687955585,"telegram_message_id":664923,"amo_lead_id":"42253869","result":true}
{"timestamp":"2026-09-07T11:00:08+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1687955585,"telegram_message_id":664923}
{"timestamp":"2026-09-07T11:00:08+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1687955585,"telegram_message_id":664923}
{"timestamp":"2026-09-07T11:00:08+00:00","event":"support_mode_check","telegram_user_id":887054687,"telegram_message_id":664925,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T11:00:08+00:00","event":"ai_skipped","telegram_user_id":887054687,"telegram_message_id":664925,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T11:01:29+00:00","event":"support_mode_check","telegram_user_id":887054687,"telegram_message_id":664929,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T11:01:29+00:00","event":"ai_skipped","telegram_user_id":887054687,"telegram_message_id":664929,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T11:01:48+00:00","event":"ai_error","telegram_user_id":1687955585,"telegram_message_id":664922,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-07T11:01:49+00:00","event":"ai_error_handoff_sent","telegram_user_id":1687955585,"telegram_message_id":664922}
{"timestamp":"2026-09-07T11:04:42+00:00","event":"support_mode_check","telegram_user_id":6785991224,"telegram_message_id":664934,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T11:04:42+00:00","event":"ai_skipped","telegram_user_id":6785991224,"telegram_message_id":664934,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T11:06:19+00:00","event":"support_mode_check","telegram_user_id":887054687,"telegram_message_id":664938,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T11:06:19+00:00","event":"ai_skipped","telegram_user_id":887054687,"telegram_message_id":664938,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T11:08:44+00:00","event":"support_mode_check","telegram_user_id":1091353442,"telegram_message_id":664943,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T11:08:44+00:00","event":"ai_skipped","telegram_user_id":1091353442,"telegram_message_id":664943,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T11:11:08+00:00","event":"support_mode_check","telegram_user_id":6785991224,"telegram_message_id":664950,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T11:11:08+00:00","event":"ai_skipped","telegram_user_id":6785991224,"telegram_message_id":664950,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T11:13:17+00:00","event":"support_mode_check","telegram_user_id":1091353442,"telegram_message_id":664955,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T11:13:17+00:00","event":"ai_skipped","telegram_user_id":1091353442,"telegram_message_id":664955,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T11:15:44+00:00","event":"support_mode_check","telegram_user_id":6785991224,"telegram_message_id":664957,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T11:15:44+00:00","event":"ai_skipped","telegram_user_id":6785991224,"telegram_message_id":664957,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T11:20:07+00:00","event":"support_mode_check","telegram_user_id":1012204680,"telegram_message_id":664963,"support_mode":"AI"}
{"timestamp":"2026-09-07T11:20:07+00:00","event":"pipeline_missing_in_db","telegram_user_id":1012204680,"telegram_message_id":664963,"amo_lead_id":null}
{"timestamp":"2026-09-07T11:20:07+00:00","event":"legacy_leadid_check","telegram_user_id":1012204680,"telegram_message_id":664963,"legacy_leadid":"42444095"}
{"timestamp":"2026-09-07T11:20:11+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1012204680,"telegram_message_id":664963,"contact_id":42444095,"linked_leads_count":2}
{"timestamp":"2026-09-07T11:20:12+00:00","event":"contact_lead_checked","telegram_user_id":1012204680,"telegram_message_id":664963,"contact_id":42444095,"amo_lead_id":42350101,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-07T11:20:13+00:00","event":"contact_lead_checked","telegram_user_id":1012204680,"telegram_message_id":664963,"contact_id":42444095,"amo_lead_id":42360251,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-07T11:20:13+00:00","event":"contact_ai_lead_found","telegram_user_id":1012204680,"telegram_message_id":664963,"contact_id":42444095,"amo_lead_id":42360251,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-07T11:20:13+00:00","event":"pipeline_check","telegram_user_id":1012204680,"telegram_message_id":664963,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T11:20:13+00:00","event":"ai_request","telegram_user_id":1012204680,"telegram_message_id":664963,"message":"Добрый день! Мне на дают вторую попытку сдачи теории на сайте."}
{"timestamp":"2026-09-07T11:20:21+00:00","event":"ai_response","telegram_user_id":1012204680,"telegram_message_id":664963,"duration_ms":7988,"action":"ANSWER","answer":"Если первая попытка не сдана, следующая открывается через 5 дней по обращению в поддержку. Попытки бесплатные и не ограничены."}
{"timestamp":"2026-09-07T11:20:22+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1012204680,"telegram_message_id":664963,"answer":"Если первая попытка не сдана, следующая открывается через 5 дней по обращению в поддержку. Попытки бесплатные и не ограничены."}
{"timestamp":"2026-09-07T11:20:22+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1012204680,"telegram_message_id":664963}
{"timestamp":"2026-09-07T11:20:22+00:00","event":"support_mode_check","telegram_user_id":1095275085,"telegram_message_id":664964,"support_mode":"AI"}
{"timestamp":"2026-09-07T11:20:22+00:00","event":"pipeline_missing_in_db","telegram_user_id":1095275085,"telegram_message_id":664964,"amo_lead_id":"42873857"}
{"timestamp":"2026-09-07T11:20:24+00:00","event":"pipeline_fetched_from_amocrm","telegram_user_id":1095275085,"telegram_message_id":664964,"amo_lead_id":"42873857","amo_pipeline_id":3732193}
{"timestamp":"2026-09-07T11:20:24+00:00","event":"pipeline_saved_to_db","telegram_user_id":1095275085,"telegram_message_id":664964,"amo_pipeline_id":3732193,"saved":true}
{"timestamp":"2026-09-07T11:20:24+00:00","event":"pipeline_check","telegram_user_id":1095275085,"telegram_message_id":664964,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T11:20:24+00:00","event":"ai_request","telegram_user_id":1095275085,"telegram_message_id":664964,"message":"Могу ли я уже сейчас привезти справку если она у меня уже есть"}
{"timestamp":"2026-09-07T11:21:11+00:00","event":"ai_response","telegram_user_id":1095275085,"telegram_message_id":664964,"duration_ms":46290,"action":"ANSWER","answer":"Да, если справка уже готова, привезите её оригинал 003-ВУ в офис автошколы. Предварительная запись не требуется. Вместе со справкой могут потребоваться паспорт и СНИЛС."}
{"timestamp":"2026-09-07T11:21:11+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1095275085,"telegram_message_id":664964,"answer":"Да, если справка уже готова, привезите её оригинал 003-ВУ в офис автошколы. Предварительная запись не требуется. Вместе со справкой могут потребоваться паспорт и СНИЛС."}
{"timestamp":"2026-09-07T11:21:11+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1095275085,"telegram_message_id":664964}
{"timestamp":"2026-09-07T11:21:29+00:00","event":"support_mode_check","telegram_user_id":1012204680,"telegram_message_id":664970,"support_mode":"AI"}
{"timestamp":"2026-09-07T11:21:29+00:00","event":"pipeline_check","telegram_user_id":1012204680,"telegram_message_id":664970,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T11:21:29+00:00","event":"ai_request","telegram_user_id":1012204680,"telegram_message_id":664970,"message":"Да, я видела. У меня должна была открыться вторая попытка вчера. Но ее так и нет."}
{"timestamp":"2026-09-07T11:22:03+00:00","event":"ai_response","telegram_user_id":1012204680,"telegram_message_id":664970,"duration_ms":34594,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-07T11:22:03+00:00","event":"handoff_requested","telegram_user_id":1012204680,"telegram_message_id":664970,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-07T11:22:03+00:00","event":"handoff_mode_changed","telegram_user_id":1012204680,"telegram_message_id":664970,"first_handoff":true}
{"timestamp":"2026-09-07T11:22:03+00:00","event":"sensei_prepare","telegram_user_id":1012204680,"telegram_message_id":664970,"amo_lead_id":"42360251"}
{"timestamp":"2026-09-07T11:22:06+00:00","event":"sensei_started","telegram_user_id":1012204680,"telegram_message_id":664970,"amo_lead_id":"42360251","result":true}
{"timestamp":"2026-09-07T11:22:06+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1012204680,"telegram_message_id":664970}
{"timestamp":"2026-09-07T11:22:06+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1012204680,"telegram_message_id":664970}
{"timestamp":"2026-09-07T11:24:05+00:00","event":"support_mode_check","telegram_user_id":1095275085,"telegram_message_id":664978,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T11:24:05+00:00","event":"ai_skipped","telegram_user_id":1095275085,"telegram_message_id":664978,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T11:26:18+00:00","event":"support_mode_check","telegram_user_id":414234598,"telegram_message_id":664979,"support_mode":"AI"}
{"timestamp":"2026-09-07T11:26:18+00:00","event":"pipeline_missing_in_db","telegram_user_id":414234598,"telegram_message_id":664979,"amo_lead_id":null}
{"timestamp":"2026-09-07T11:26:18+00:00","event":"legacy_leadid_check","telegram_user_id":414234598,"telegram_message_id":664979,"legacy_leadid":"41460161"}
{"timestamp":"2026-09-07T11:26:20+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":414234598,"telegram_message_id":664979,"contact_id":41460161,"linked_leads_count":2}
{"timestamp":"2026-09-07T11:26:21+00:00","event":"contact_lead_checked","telegram_user_id":414234598,"telegram_message_id":664979,"contact_id":41460161,"amo_lead_id":41199187,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-07T11:26:22+00:00","event":"contact_lead_checked","telegram_user_id":414234598,"telegram_message_id":664979,"contact_id":41460161,"amo_lead_id":41388365,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-07T11:26:22+00:00","event":"contact_ai_lead_found","telegram_user_id":414234598,"telegram_message_id":664979,"contact_id":41460161,"amo_lead_id":41388365,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-07T11:26:22+00:00","event":"pipeline_check","telegram_user_id":414234598,"telegram_message_id":664979,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T11:26:22+00:00","event":"ai_request","telegram_user_id":414234598,"telegram_message_id":664979,"message":"Добрый день! \nЯ сдала внутренний практический экзамен. \nКакие дальнейшие шаги?"}
{"timestamp":"2026-09-07T11:26:27+00:00","event":"ai_response","telegram_user_id":414234598,"telegram_message_id":664979,"duration_ms":5534,"action":"ANSWER","answer":"Если внутренний теоретический экзамен уже сдан и обучение полностью оплачено, следующий этап — экзамены в ГИБДД. Можно сдавать:\n\n- вместе с автошколой — школа подаёт документы и сопровождает вас;\n- самостоятельно — после согласования забрать документы и сдавать самостоятельно.\n\nЕсли внутреннюю теорию ещё не сдавали, сначала нужно сдать её дистанционно в приложении или веб-версии."}
{"timestamp":"2026-09-07T11:26:30+00:00","event":"telegram_ai_answer_error","telegram_user_id":414234598,"telegram_message_id":664979,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2703 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-07T11:26:30+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":414234598,"telegram_message_id":664979}
{"timestamp":"2026-09-07T11:26:52+00:00","event":"support_mode_check","telegram_user_id":955160083,"telegram_message_id":664980,"support_mode":"AI"}
{"timestamp":"2026-09-07T11:26:52+00:00","event":"pipeline_missing_in_db","telegram_user_id":955160083,"telegram_message_id":664980,"amo_lead_id":null}
{"timestamp":"2026-09-07T11:26:52+00:00","event":"legacy_leadid_check","telegram_user_id":955160083,"telegram_message_id":664980,"legacy_leadid":"39412530"}
{"timestamp":"2026-09-07T11:26:55+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":955160083,"telegram_message_id":664980,"contact_id":39412530,"linked_leads_count":2}
{"timestamp":"2026-09-07T11:26:55+00:00","event":"contact_lead_checked","telegram_user_id":955160083,"telegram_message_id":664980,"contact_id":39412530,"amo_lead_id":38910618,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-07T11:26:56+00:00","event":"contact_lead_checked","telegram_user_id":955160083,"telegram_message_id":664980,"contact_id":39412530,"amo_lead_id":38919068,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-07T11:26:56+00:00","event":"contact_ai_lead_found","telegram_user_id":955160083,"telegram_message_id":664980,"contact_id":39412530,"amo_lead_id":38919068,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-07T11:26:56+00:00","event":"pipeline_check","telegram_user_id":955160083,"telegram_message_id":664980,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T11:26:56+00:00","event":"ai_request","telegram_user_id":955160083,"telegram_message_id":664980,"message":"Добрый день! Подскажите, пожалуйста, стоимость продления договора и на по каким реквизитам оплачивать?"}
{"timestamp":"2026-09-07T11:27:34+00:00","event":"ai_response","telegram_user_id":955160083,"telegram_message_id":664980,"duration_ms":38176,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-07T11:27:34+00:00","event":"handoff_requested","telegram_user_id":955160083,"telegram_message_id":664980,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-07T11:27:34+00:00","event":"handoff_mode_changed","telegram_user_id":955160083,"telegram_message_id":664980,"first_handoff":true}
{"timestamp":"2026-09-07T11:27:34+00:00","event":"sensei_prepare","telegram_user_id":955160083,"telegram_message_id":664980,"amo_lead_id":"38919068"}
{"timestamp":"2026-09-07T11:28:04+00:00","event":"sensei_started","telegram_user_id":955160083,"telegram_message_id":664980,"amo_lead_id":"38919068","result":false}
{"timestamp":"2026-09-07T11:28:07+00:00","event":"handoff_telegram_message_error","telegram_user_id":955160083,"telegram_message_id":664980,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2702 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-07T11:28:07+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":955160083,"telegram_message_id":664980}
{"timestamp":"2026-09-07T11:28:44+00:00","event":"support_mode_check","telegram_user_id":1091353442,"telegram_message_id":664985,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T11:28:44+00:00","event":"ai_skipped","telegram_user_id":1091353442,"telegram_message_id":664985,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T11:28:45+00:00","event":"support_mode_check","telegram_user_id":887054687,"telegram_message_id":664986,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T11:28:45+00:00","event":"ai_skipped","telegram_user_id":887054687,"telegram_message_id":664986,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T11:29:02+00:00","event":"support_mode_check","telegram_user_id":5077373513,"telegram_message_id":664987,"support_mode":"AI"}
{"timestamp":"2026-09-07T11:29:02+00:00","event":"pipeline_missing_in_db","telegram_user_id":5077373513,"telegram_message_id":664987,"amo_lead_id":null}
{"timestamp":"2026-09-07T11:29:02+00:00","event":"legacy_leadid_check","telegram_user_id":5077373513,"telegram_message_id":664987,"legacy_leadid":"41796"}
{"timestamp":"2026-09-07T11:29:04+00:00","event":"legacy_contact_fetch_error","telegram_user_id":5077373513,"telegram_message_id":664987,"contact_id":41796,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-07T11:29:04+00:00","event":"pipeline_check","telegram_user_id":5077373513,"telegram_message_id":664987,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T11:29:04+00:00","event":"ai_skipped","telegram_user_id":5077373513,"telegram_message_id":664987,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T11:30:09+00:00","event":"support_mode_check","telegram_user_id":5077373513,"telegram_message_id":664992,"support_mode":"AI"}
{"timestamp":"2026-09-07T11:30:09+00:00","event":"pipeline_missing_in_db","telegram_user_id":5077373513,"telegram_message_id":664992,"amo_lead_id":null}
{"timestamp":"2026-09-07T11:30:09+00:00","event":"legacy_leadid_check","telegram_user_id":5077373513,"telegram_message_id":664992,"legacy_leadid":"41796"}
{"timestamp":"2026-09-07T11:30:12+00:00","event":"legacy_contact_fetch_error","telegram_user_id":5077373513,"telegram_message_id":664992,"contact_id":41796,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-07T11:30:12+00:00","event":"pipeline_check","telegram_user_id":5077373513,"telegram_message_id":664992,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T11:30:12+00:00","event":"ai_skipped","telegram_user_id":5077373513,"telegram_message_id":664992,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T11:31:18+00:00","event":"support_mode_check","telegram_user_id":5077373513,"telegram_message_id":664997,"support_mode":"AI"}
{"timestamp":"2026-09-07T11:31:18+00:00","event":"pipeline_missing_in_db","telegram_user_id":5077373513,"telegram_message_id":664997,"amo_lead_id":null}
{"timestamp":"2026-09-07T11:31:18+00:00","event":"legacy_leadid_check","telegram_user_id":5077373513,"telegram_message_id":664997,"legacy_leadid":"41796"}
{"timestamp":"2026-09-07T11:31:21+00:00","event":"legacy_contact_fetch_error","telegram_user_id":5077373513,"telegram_message_id":664997,"contact_id":41796,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-07T11:31:21+00:00","event":"pipeline_check","telegram_user_id":5077373513,"telegram_message_id":664997,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T11:31:21+00:00","event":"ai_skipped","telegram_user_id":5077373513,"telegram_message_id":664997,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T11:32:03+00:00","event":"support_mode_check","telegram_user_id":1091353442,"telegram_message_id":665003,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T11:32:03+00:00","event":"ai_skipped","telegram_user_id":1091353442,"telegram_message_id":665003,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T11:41:25+00:00","event":"support_mode_check","telegram_user_id":731448230,"telegram_message_id":665015,"support_mode":"AI"}
{"timestamp":"2026-09-07T11:41:25+00:00","event":"pipeline_check","telegram_user_id":731448230,"telegram_message_id":665015,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T11:41:25+00:00","event":"ai_request","telegram_user_id":731448230,"telegram_message_id":665015,"message":"Здравствуйте! Прошла тестирование, что дальше?"}
{"timestamp":"2026-09-07T11:41:49+00:00","event":"ai_response","telegram_user_id":731448230,"telegram_message_id":665015,"duration_ms":24203,"action":"ANSWER","answer":"Уточните, пожалуйста: вы прошли 100% теории или уже сдали внутренний теоретический экзамен?"}
{"timestamp":"2026-09-07T11:41:52+00:00","event":"telegram_ai_answer_sent","telegram_user_id":731448230,"telegram_message_id":665015,"answer":"Уточните, пожалуйста: вы прошли 100% теории или уже сдали внутренний теоретический экзамен?"}
{"timestamp":"2026-09-07T11:41:52+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":731448230,"telegram_message_id":665015}
{"timestamp":"2026-09-07T11:42:46+00:00","event":"support_mode_check","telegram_user_id":731448230,"telegram_message_id":665018,"support_mode":"AI"}
{"timestamp":"2026-09-07T11:42:46+00:00","event":"pipeline_check","telegram_user_id":731448230,"telegram_message_id":665018,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T11:42:46+00:00","event":"ai_request","telegram_user_id":731448230,"telegram_message_id":665018,"message":"Сдала внутренний теоретический экзамен"}
{"timestamp":"2026-09-07T11:42:52+00:00","event":"ai_response","telegram_user_id":731448230,"telegram_message_id":665018,"duration_ms":5349,"action":"ANSWER","answer":"После сдачи внутреннего теоретического экзамена нужно завершить 100% штатной практики. Затем вас добавят в Telegram-чат с расписанием внутреннего практического экзамена. После успешной сдачи обоих внутренних экзаменов можно переходить к экзаменам в ГИБДД."}
{"timestamp":"2026-09-07T11:42:52+00:00","event":"telegram_ai_answer_sent","telegram_user_id":731448230,"telegram_message_id":665018,"answer":"После сдачи внутреннего теоретического экзамена нужно завершить 100% штатной практики. Затем вас добавят в Telegram-чат с расписанием внутреннего практического экзамена. После успешной сдачи обоих внутренних экзаменов можно переходить к экзаменам в ГИБДД."}
{"timestamp":"2026-09-07T11:42:52+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":731448230,"telegram_message_id":665018}
{"timestamp":"2026-09-07T11:43:24+00:00","event":"support_mode_check","telegram_user_id":731448230,"telegram_message_id":665020,"support_mode":"AI"}
{"timestamp":"2026-09-07T11:43:24+00:00","event":"pipeline_check","telegram_user_id":731448230,"telegram_message_id":665020,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T11:43:24+00:00","event":"ai_request","telegram_user_id":731448230,"telegram_message_id":665020,"message":"Что такое штатная практика ?"}
{"timestamp":"2026-09-07T11:43:39+00:00","event":"ai_response","telegram_user_id":731448230,"telegram_message_id":665020,"duration_ms":14604,"action":"ANSWER","answer":"Штатная практика — это все обязательные часы очного обучения вождению по учебному плану автошколы. После их прохождения внутренний практический экзамен сдаётся отдельно."}
{"timestamp":"2026-09-07T11:43:39+00:00","event":"telegram_ai_answer_sent","telegram_user_id":731448230,"telegram_message_id":665020,"answer":"Штатная практика — это все обязательные часы очного обучения вождению по учебному плану автошколы. После их прохождения внутренний практический экзамен сдаётся отдельно."}
{"timestamp":"2026-09-07T11:43:39+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":731448230,"telegram_message_id":665020}
{"timestamp":"2026-09-07T11:44:10+00:00","event":"support_mode_check","telegram_user_id":731448230,"telegram_message_id":665022,"support_mode":"AI"}
{"timestamp":"2026-09-07T11:44:10+00:00","event":"pipeline_check","telegram_user_id":731448230,"telegram_message_id":665022,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T11:44:10+00:00","event":"ai_request","telegram_user_id":731448230,"telegram_message_id":665022,"message":"Правильно поняла 100% будет, когда я откатаю все часы вождения?"}
{"timestamp":"2026-09-07T11:44:28+00:00","event":"ai_response","telegram_user_id":731448230,"telegram_message_id":665022,"duration_ms":17660,"action":"ANSWER","answer":"Да, 100% практики будет после того, как вы откатаете все штатные часы вождения. После этого следующим этапом будет внутренний практический экзамен — он в эти 100% не входит."}
{"timestamp":"2026-09-07T11:44:28+00:00","event":"telegram_ai_answer_sent","telegram_user_id":731448230,"telegram_message_id":665022,"answer":"Да, 100% практики будет после того, как вы откатаете все штатные часы вождения. После этого следующим этапом будет внутренний практический экзамен — он в эти 100% не входит."}
{"timestamp":"2026-09-07T11:44:28+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":731448230,"telegram_message_id":665022}
{"timestamp":"2026-09-07T11:44:40+00:00","event":"support_mode_check","telegram_user_id":731448230,"telegram_message_id":665025,"support_mode":"AI"}
{"timestamp":"2026-09-07T11:44:40+00:00","event":"pipeline_check","telegram_user_id":731448230,"telegram_message_id":665025,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T11:44:40+00:00","event":"ai_request","telegram_user_id":731448230,"telegram_message_id":665025,"message":"Хорошо, поняла"}
{"timestamp":"2026-09-07T11:45:16+00:00","event":"ai_response","telegram_user_id":731448230,"telegram_message_id":665025,"duration_ms":36374,"action":"ANSWER","answer":"Пожалуйста!"}
{"timestamp":"2026-09-07T11:45:17+00:00","event":"telegram_ai_answer_sent","telegram_user_id":731448230,"telegram_message_id":665025,"answer":"Пожалуйста!"}
{"timestamp":"2026-09-07T11:45:17+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":731448230,"telegram_message_id":665025}
{"timestamp":"2026-09-07T11:45:40+00:00","event":"support_mode_check","telegram_user_id":1091353442,"telegram_message_id":665035,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T11:45:40+00:00","event":"ai_skipped","telegram_user_id":1091353442,"telegram_message_id":665035,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T11:45:42+00:00","event":"support_mode_check","telegram_user_id":457136823,"telegram_message_id":665036,"support_mode":"AI"}
{"timestamp":"2026-09-07T11:45:42+00:00","event":"pipeline_missing_in_db","telegram_user_id":457136823,"telegram_message_id":665036,"amo_lead_id":null}
{"timestamp":"2026-09-07T11:45:42+00:00","event":"legacy_leadid_check","telegram_user_id":457136823,"telegram_message_id":665036,"legacy_leadid":"42206517"}
{"timestamp":"2026-09-07T11:45:44+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":457136823,"telegram_message_id":665036,"contact_id":42206517,"linked_leads_count":2}
{"timestamp":"2026-09-07T11:45:45+00:00","event":"contact_lead_checked","telegram_user_id":457136823,"telegram_message_id":665036,"contact_id":42206517,"amo_lead_id":42097275,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-07T11:45:46+00:00","event":"contact_lead_checked","telegram_user_id":457136823,"telegram_message_id":665036,"contact_id":42206517,"amo_lead_id":42097363,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-07T11:45:46+00:00","event":"contact_ai_lead_found","telegram_user_id":457136823,"telegram_message_id":665036,"contact_id":42206517,"amo_lead_id":42097363,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-07T11:45:46+00:00","event":"pipeline_check","telegram_user_id":457136823,"telegram_message_id":665036,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T11:45:46+00:00","event":"ai_request","telegram_user_id":457136823,"telegram_message_id":665036,"message":"Добрый день!\n\nВозникла непонятная ситуация с инструкторами - был назначен Бочков Павел Андреевич. Пару раз возникали недопонимания, из-за того что он забывал предупредить об отмене занятий, несмотря на то что я уже был на площадке.\n\nДалее выяснилось что он уходит в отпуск и перенаправил меня на другого инструктора по имени Рафаэль. С ним было проведено 2 занятия.\nНа последнем занятии было обговорено что заранее напишу о днях в которые должен посетить площадку. Мной так и было сделано, сегодня выясняется что у Рафаэля занята вся неделя и он не может меня принять.\n\nТребую возврата денежных средств, т.к. это не обучение вождению, а отфутболивание с одного инструктора на другого. И трата моего времени и нервов."}
{"timestamp":"2026-09-07T11:46:03+00:00","event":"support_mode_check","telegram_user_id":1091353442,"telegram_message_id":665039,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T11:46:03+00:00","event":"ai_skipped","telegram_user_id":1091353442,"telegram_message_id":665039,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T11:46:12+00:00","event":"support_mode_check","telegram_user_id":1091353442,"telegram_message_id":665040,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T11:46:12+00:00","event":"ai_skipped","telegram_user_id":1091353442,"telegram_message_id":665040,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T11:46:13+00:00","event":"ai_response","telegram_user_id":457136823,"telegram_message_id":665036,"duration_ms":27335,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-07T11:46:13+00:00","event":"handoff_requested","telegram_user_id":457136823,"telegram_message_id":665036,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-07T11:46:13+00:00","event":"handoff_mode_changed","telegram_user_id":457136823,"telegram_message_id":665036,"first_handoff":true}
{"timestamp":"2026-09-07T11:46:13+00:00","event":"sensei_prepare","telegram_user_id":457136823,"telegram_message_id":665036,"amo_lead_id":"42097363"}
{"timestamp":"2026-09-07T11:46:19+00:00","event":"sensei_started","telegram_user_id":457136823,"telegram_message_id":665036,"amo_lead_id":"42097363","result":true}
{"timestamp":"2026-09-07T11:46:19+00:00","event":"handoff_telegram_message_sent","telegram_user_id":457136823,"telegram_message_id":665036}
{"timestamp":"2026-09-07T11:46:20+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":457136823,"telegram_message_id":665036}
{"timestamp":"2026-09-07T11:49:07+00:00","event":"support_mode_check","telegram_user_id":6005392801,"telegram_message_id":665043,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T11:49:07+00:00","event":"ai_skipped","telegram_user_id":6005392801,"telegram_message_id":665043,"reason":"support_mode_human"}
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{"timestamp":"2026-09-07T13:32:38+00:00","event":"ai_request","telegram_user_id":1884952328,"telegram_message_id":665298,"message":"Здравствуйте"}
{"timestamp":"2026-09-07T13:32:53+00:00","event":"ai_response","telegram_user_id":1884952328,"telegram_message_id":665298,"duration_ms":15349,"action":"ANSWER","answer":"Здравствуйте! Чем можем помочь?"}
{"timestamp":"2026-09-07T13:32:54+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1884952328,"telegram_message_id":665298,"answer":"Здравствуйте! Чем можем помочь?"}
{"timestamp":"2026-09-07T13:32:54+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1884952328,"telegram_message_id":665298}
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{"timestamp":"2026-09-07T13:33:00+00:00","event":"ai_request","telegram_user_id":1884952328,"telegram_message_id":665304,"message":"У меня ещё все нормально могу же приехать и сдать внутренний"}
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{"timestamp":"2026-09-07T13:35:36+00:00","event":"support_mode_check","telegram_user_id":127968343,"telegram_message_id":665317,"support_mode":"AI"}
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{"timestamp":"2026-09-07T13:35:38+00:00","event":"pipeline_check","telegram_user_id":127968343,"telegram_message_id":665317,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T13:35:38+00:00","event":"ai_request","telegram_user_id":127968343,"telegram_message_id":665317,"message":"Добрый день! Инструктор сказал написать вам по поводу внутреннего экзамена. Скажите, как и где он будет сдаваться?"}
{"timestamp":"2026-09-07T13:36:15+00:00","event":"ai_response","telegram_user_id":127968343,"telegram_message_id":665317,"duration_ms":37858,"action":"ANSWER","answer":"Внутренний теоретический экзамен сдаётся дистанционно в приложении или веб-версии: 80 вопросов, 1 час.\n\nВнутренний практический экзамен проходит очно в назначенное время и месте. После прохождения 100% штатной практики вас добавляют в общий Telegram-чат, где публикуют расписание.\n\nУточните, пожалуйста, речь о внутреннем теоретическом или практическом экзамене?"}
{"timestamp":"2026-09-07T13:36:16+00:00","event":"telegram_ai_answer_sent","telegram_user_id":127968343,"telegram_message_id":665317,"answer":"Внутренний теоретический экзамен сдаётся дистанционно в приложении или веб-версии: 80 вопросов, 1 час.\n\nВнутренний практический экзамен проходит очно в назначенное время и месте. После прохождения 100% штатной практики вас добавляют в общий Telegram-чат, где публикуют расписание.\n\nУточните, пожалуйста, речь о внутреннем теоретическом или практическом экзамене?"}
{"timestamp":"2026-09-07T13:36:16+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":127968343,"telegram_message_id":665317}
{"timestamp":"2026-09-07T13:36:59+00:00","event":"support_mode_check","telegram_user_id":127968343,"telegram_message_id":665319,"support_mode":"AI"}
{"timestamp":"2026-09-07T13:36:59+00:00","event":"pipeline_check","telegram_user_id":127968343,"telegram_message_id":665319,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T13:36:59+00:00","event":"ai_request","telegram_user_id":127968343,"telegram_message_id":665319,"message":"о практическом. Вот что будет, когда я пройду 100% практики"}
{"timestamp":"2026-09-07T13:37:10+00:00","event":"ai_response","telegram_user_id":127968343,"telegram_message_id":665319,"duration_ms":11050,"action":"ANSWER","answer":"После 100% штатной практики следующий этап — внутренний практический экзамен.\n\nЕсли теория ещё не завершена, её нужно довести до 100% и сдать внутренний теоретический экзамен. К экзаменам в ГИБДД переходят после успешной сдачи обоих внутренних экзаменов."}
{"timestamp":"2026-09-07T13:37:10+00:00","event":"telegram_ai_answer_sent","telegram_user_id":127968343,"telegram_message_id":665319,"answer":"После 100% штатной практики следующий этап — внутренний практический экзамен.\n\nЕсли теория ещё не завершена, её нужно довести до 100% и сдать внутренний теоретический экзамен. К экзаменам в ГИБДД переходят после успешной сдачи обоих внутренних экзаменов."}
{"timestamp":"2026-09-07T13:37:10+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":127968343,"telegram_message_id":665319}
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{"timestamp":"2026-09-07T13:47:15+00:00","event":"ai_request","telegram_user_id":5796282343,"telegram_message_id":665326,"message":"Добрый день можно у вас узнать?"}
{"timestamp":"2026-09-07T13:47:24+00:00","event":"ai_response","telegram_user_id":5796282343,"telegram_message_id":665326,"duration_ms":9649,"action":"ANSWER","answer":"Добрый день! Да, конечно. Уточните, пожалуйста, ваш вопрос."}
{"timestamp":"2026-09-07T13:47:25+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5796282343,"telegram_message_id":665326,"answer":"Добрый день! Да, конечно. Уточните, пожалуйста, ваш вопрос."}
{"timestamp":"2026-09-07T13:47:25+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5796282343,"telegram_message_id":665326}
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{"timestamp":"2026-09-07T13:49:28+00:00","event":"ai_request","telegram_user_id":487053211,"telegram_message_id":665329,"message":"Добрый день! \nНе помню логин и пароль"}
{"timestamp":"2026-09-07T13:49:45+00:00","event":"support_mode_check","telegram_user_id":1262103343,"telegram_message_id":665330,"support_mode":"AI"}
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{"timestamp":"2026-09-07T13:49:48+00:00","event":"ai_request","telegram_user_id":1262103343,"telegram_message_id":665330,"message":"Добрый день, подскажите пожалуйста, я могу сегодня подъехать чтобы справку отдать ?"}
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{"timestamp":"2026-09-07T13:49:55+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":487053211,"telegram_message_id":665329}
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{"timestamp":"2026-09-07T13:50:41+00:00","event":"support_mode_check","telegram_user_id":5796282343,"telegram_message_id":665336,"support_mode":"AI"}
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{"timestamp":"2026-09-07T13:50:41+00:00","event":"ai_request","telegram_user_id":5796282343,"telegram_message_id":665336,"message":"Я хотел узнать у меня договор заканчивается 1 октября а осталось 8 часов тойсть 4 занятия как мне быть если я на 10 дней с 19 числа до 29 числа приостановлю работу у меня договор продлится?"}
{"timestamp":"2026-09-07T13:50:47+00:00","event":"ai_response","telegram_user_id":1262103343,"telegram_message_id":665330,"duration_ms":59426,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-07T13:50:47+00:00","event":"handoff_requested","telegram_user_id":1262103343,"telegram_message_id":665330,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-07T13:50:47+00:00","event":"sensei_prepare","telegram_user_id":1262103343,"telegram_message_id":665330,"amo_lead_id":"42370527"}
{"timestamp":"2026-09-07T13:50:47+00:00","event":"sensei_started","telegram_user_id":1262103343,"telegram_message_id":665330,"amo_lead_id":"42370527","result":true}
{"timestamp":"2026-09-07T13:50:48+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1262103343,"telegram_message_id":665330}
{"timestamp":"2026-09-07T13:50:49+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1262103343,"telegram_message_id":665330}
{"timestamp":"2026-09-07T13:50:57+00:00","event":"ai_response","telegram_user_id":5796282343,"telegram_message_id":665336,"duration_ms":16179,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-07T13:50:57+00:00","event":"handoff_requested","telegram_user_id":5796282343,"telegram_message_id":665336,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-07T13:50:57+00:00","event":"handoff_mode_changed","telegram_user_id":5796282343,"telegram_message_id":665336,"first_handoff":true}
{"timestamp":"2026-09-07T13:50:57+00:00","event":"sensei_prepare","telegram_user_id":5796282343,"telegram_message_id":665336,"amo_lead_id":"41607525"}
{"timestamp":"2026-09-07T13:50:59+00:00","event":"sensei_started","telegram_user_id":5796282343,"telegram_message_id":665336,"amo_lead_id":"41607525","result":true}
{"timestamp":"2026-09-07T13:51:02+00:00","event":"handoff_telegram_message_error","telegram_user_id":5796282343,"telegram_message_id":665336,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2704 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-07T13:51:02+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5796282343,"telegram_message_id":665336}
{"timestamp":"2026-09-07T13:51:38+00:00","event":"support_mode_check","telegram_user_id":5796282343,"telegram_message_id":665341,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T13:51:38+00:00","event":"ai_skipped","telegram_user_id":5796282343,"telegram_message_id":665341,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T13:53:03+00:00","event":"support_mode_check","telegram_user_id":1262103343,"telegram_message_id":665344,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T13:53:03+00:00","event":"ai_skipped","telegram_user_id":1262103343,"telegram_message_id":665344,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T13:55:19+00:00","event":"support_mode_check","telegram_user_id":5796282343,"telegram_message_id":665347,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T13:55:19+00:00","event":"ai_skipped","telegram_user_id":5796282343,"telegram_message_id":665347,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T13:56:16+00:00","event":"support_mode_check","telegram_user_id":5796282343,"telegram_message_id":665348,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T13:56:16+00:00","event":"ai_skipped","telegram_user_id":5796282343,"telegram_message_id":665348,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T13:58:18+00:00","event":"support_mode_check","telegram_user_id":5796282343,"telegram_message_id":665350,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T13:58:18+00:00","event":"ai_skipped","telegram_user_id":5796282343,"telegram_message_id":665350,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T13:58:20+00:00","event":"support_mode_check","telegram_user_id":5796282343,"telegram_message_id":665351,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T13:58:20+00:00","event":"ai_skipped","telegram_user_id":5796282343,"telegram_message_id":665351,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T14:07:03+00:00","event":"support_mode_check","telegram_user_id":883127528,"telegram_message_id":665366,"support_mode":"AI"}
{"timestamp":"2026-09-07T14:07:03+00:00","event":"pipeline_missing_in_db","telegram_user_id":883127528,"telegram_message_id":665366,"amo_lead_id":null}
{"timestamp":"2026-09-07T14:07:03+00:00","event":"legacy_leadid_check","telegram_user_id":883127528,"telegram_message_id":665366,"legacy_leadid":"41286177"}
{"timestamp":"2026-09-07T14:07:05+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":883127528,"telegram_message_id":665366,"contact_id":41286177,"linked_leads_count":2}
{"timestamp":"2026-09-07T14:07:06+00:00","event":"contact_lead_checked","telegram_user_id":883127528,"telegram_message_id":665366,"contact_id":41286177,"amo_lead_id":40970289,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-07T14:07:07+00:00","event":"contact_lead_checked","telegram_user_id":883127528,"telegram_message_id":665366,"contact_id":41286177,"amo_lead_id":41042641,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-07T14:07:07+00:00","event":"contact_ai_lead_found","telegram_user_id":883127528,"telegram_message_id":665366,"contact_id":41286177,"amo_lead_id":41042641,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-07T14:07:07+00:00","event":"pipeline_check","telegram_user_id":883127528,"telegram_message_id":665366,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T14:07:07+00:00","event":"ai_request","telegram_user_id":883127528,"telegram_message_id":665366,"message":"Здравствуйте! У меня инструктор ушел в отпуск на 2 недели, подскажите, пожалуйста, можно ли продлить договор на это время? И можете подсказать, пожалуйста, когда он у меня заканчивается?"}
{"timestamp":"2026-09-07T14:07:43+00:00","event":"ai_response","telegram_user_id":883127528,"telegram_message_id":665366,"duration_ms":36909,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-07T14:07:43+00:00","event":"handoff_requested","telegram_user_id":883127528,"telegram_message_id":665366,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-07T14:07:43+00:00","event":"handoff_mode_changed","telegram_user_id":883127528,"telegram_message_id":665366,"first_handoff":true}
{"timestamp":"2026-09-07T14:07:43+00:00","event":"sensei_prepare","telegram_user_id":883127528,"telegram_message_id":665366,"amo_lead_id":"41042641"}
{"timestamp":"2026-09-07T14:07:44+00:00","event":"sensei_started","telegram_user_id":883127528,"telegram_message_id":665366,"amo_lead_id":"41042641","result":true}
{"timestamp":"2026-09-07T14:07:47+00:00","event":"handoff_telegram_message_error","telegram_user_id":883127528,"telegram_message_id":665366,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2701 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-07T14:07:47+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":883127528,"telegram_message_id":665366}
{"timestamp":"2026-09-07T14:10:43+00:00","event":"support_mode_check","telegram_user_id":883127528,"telegram_message_id":665372,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T14:10:43+00:00","event":"ai_skipped","telegram_user_id":883127528,"telegram_message_id":665372,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T14:12:03+00:00","event":"support_mode_check","telegram_user_id":883127528,"telegram_message_id":665374,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T14:12:03+00:00","event":"ai_skipped","telegram_user_id":883127528,"telegram_message_id":665374,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T14:16:15+00:00","event":"support_mode_check","telegram_user_id":1646530245,"telegram_message_id":665377,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T14:16:15+00:00","event":"ai_skipped","telegram_user_id":1646530245,"telegram_message_id":665377,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T14:19:05+00:00","event":"support_mode_check","telegram_user_id":1646530245,"telegram_message_id":665385,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T14:19:05+00:00","event":"ai_skipped","telegram_user_id":1646530245,"telegram_message_id":665385,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T14:27:22+00:00","event":"support_mode_check","telegram_user_id":831728729,"telegram_message_id":665393,"support_mode":"AI"}
{"timestamp":"2026-09-07T14:27:22+00:00","event":"pipeline_missing_in_db","telegram_user_id":831728729,"telegram_message_id":665393,"amo_lead_id":null}
{"timestamp":"2026-09-07T14:27:22+00:00","event":"legacy_leadid_check","telegram_user_id":831728729,"telegram_message_id":665393,"legacy_leadid":"39038580"}
{"timestamp":"2026-09-07T14:27:23+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":831728729,"telegram_message_id":665393,"amo_lead_id":39038580,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-07T14:27:23+00:00","event":"pipeline_check","telegram_user_id":831728729,"telegram_message_id":665393,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T14:27:23+00:00","event":"ai_request","telegram_user_id":831728729,"telegram_message_id":665393,"message":"Здравствуйте! У меня все внутренние экзамены сданы. Как мне получить справку об окончании автошколы? Я срочно переезжаю, поэтому в ГАИ не буду сдавать здесь."}
{"timestamp":"2026-09-07T14:28:04+00:00","event":"ai_response","telegram_user_id":831728729,"telegram_message_id":665393,"duration_ms":40323,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-07T14:28:04+00:00","event":"handoff_requested","telegram_user_id":831728729,"telegram_message_id":665393,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-07T14:28:04+00:00","event":"handoff_mode_changed","telegram_user_id":831728729,"telegram_message_id":665393,"first_handoff":true}
{"timestamp":"2026-09-07T14:28:04+00:00","event":"sensei_prepare","telegram_user_id":831728729,"telegram_message_id":665393,"amo_lead_id":"39038580"}
{"timestamp":"2026-09-07T14:28:05+00:00","event":"sensei_started","telegram_user_id":831728729,"telegram_message_id":665393,"amo_lead_id":"39038580","result":true}
{"timestamp":"2026-09-07T14:28:05+00:00","event":"handoff_telegram_message_sent","telegram_user_id":831728729,"telegram_message_id":665393}
{"timestamp":"2026-09-07T14:28:05+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":831728729,"telegram_message_id":665393}
{"timestamp":"2026-09-07T14:28:38+00:00","event":"support_mode_check","telegram_user_id":1884952328,"telegram_message_id":665397,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T14:28:38+00:00","event":"ai_skipped","telegram_user_id":1884952328,"telegram_message_id":665397,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T14:33:48+00:00","event":"support_mode_check","telegram_user_id":514924994,"telegram_message_id":665403,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T14:33:48+00:00","event":"ai_skipped","telegram_user_id":514924994,"telegram_message_id":665403,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T14:35:54+00:00","event":"support_mode_check","telegram_user_id":514924994,"telegram_message_id":665405,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T14:35:54+00:00","event":"ai_skipped","telegram_user_id":514924994,"telegram_message_id":665405,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T14:36:10+00:00","event":"support_mode_check","telegram_user_id":514924994,"telegram_message_id":665406,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T14:36:10+00:00","event":"ai_skipped","telegram_user_id":514924994,"telegram_message_id":665406,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T14:40:42+00:00","event":"support_mode_check","telegram_user_id":514924994,"telegram_message_id":665414,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T14:40:42+00:00","event":"ai_skipped","telegram_user_id":514924994,"telegram_message_id":665414,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T14:43:57+00:00","event":"support_mode_check","telegram_user_id":514924994,"telegram_message_id":665416,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T14:43:57+00:00","event":"ai_skipped","telegram_user_id":514924994,"telegram_message_id":665416,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T14:45:48+00:00","event":"support_mode_check","telegram_user_id":514924994,"telegram_message_id":665418,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T14:45:48+00:00","event":"ai_skipped","telegram_user_id":514924994,"telegram_message_id":665418,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T14:46:48+00:00","event":"support_mode_check","telegram_user_id":382240509,"telegram_message_id":665420,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T14:46:48+00:00","event":"ai_skipped","telegram_user_id":382240509,"telegram_message_id":665420,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T14:49:22+00:00","event":"support_mode_check","telegram_user_id":5757244705,"telegram_message_id":665428,"support_mode":"AI"}
{"timestamp":"2026-09-07T14:49:22+00:00","event":"pipeline_check","telegram_user_id":5757244705,"telegram_message_id":665428,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T14:49:22+00:00","event":"ai_request","telegram_user_id":5757244705,"telegram_message_id":665428,"message":"Здравствуйте, я выбираю сдавать вместе с автошколой"}
{"timestamp":"2026-09-07T14:49:43+00:00","event":"ai_response","telegram_user_id":5757244705,"telegram_message_id":665428,"duration_ms":20687,"action":"ANSWER","answer":"Если оба внутренних экзамена сданы и обучение полностью оплачено, можно сдавать экзамены ГИБДД вместе с автошколой. Школа подаст документы и будет сопровождать вас до полной сдачи.\n\nТеория и первая практическая попытка — бесплатно, последующие практические попытки — 2 000 ₽ за аренду автомобиля. Следуйте инструкциям представителя автошколы в экзаменационном чате."}
{"timestamp":"2026-09-07T14:49:43+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5757244705,"telegram_message_id":665428,"answer":"Если оба внутренних экзамена сданы и обучение полностью оплачено, можно сдавать экзамены ГИБДД вместе с автошколой. Школа подаст документы и будет сопровождать вас до полной сдачи.\n\nТеория и первая практическая попытка — бесплатно, последующие практические попытки — 2 000 ₽ за аренду автомобиля. Следуйте инструкциям представителя автошколы в экзаменационном чате."}
{"timestamp":"2026-09-07T14:49:43+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5757244705,"telegram_message_id":665428}
{"timestamp":"2026-09-07T14:51:20+00:00","event":"support_mode_check","telegram_user_id":457136823,"telegram_message_id":665433,"support_mode":"AI"}
{"timestamp":"2026-09-07T14:51:20+00:00","event":"pipeline_check","telegram_user_id":457136823,"telegram_message_id":665433,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T14:51:20+00:00","event":"ai_request","telegram_user_id":457136823,"telegram_message_id":665433,"message":"Я писал в воскресение как мне обозначил Павел и Рафаэль, до обеда.\nЧтобы точно меня записали.\nНо сегодня был дан ответ что вся неделя уже занята."}
{"timestamp":"2026-09-07T14:51:38+00:00","event":"ai_response","telegram_user_id":457136823,"telegram_message_id":665433,"duration_ms":17898,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-07T14:51:38+00:00","event":"handoff_requested","telegram_user_id":457136823,"telegram_message_id":665433,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-07T14:51:38+00:00","event":"handoff_mode_changed","telegram_user_id":457136823,"telegram_message_id":665433,"first_handoff":true}
{"timestamp":"2026-09-07T14:51:38+00:00","event":"sensei_prepare","telegram_user_id":457136823,"telegram_message_id":665433,"amo_lead_id":"42097363"}
{"timestamp":"2026-09-07T14:51:40+00:00","event":"sensei_started","telegram_user_id":457136823,"telegram_message_id":665433,"amo_lead_id":"42097363","result":true}
{"timestamp":"2026-09-07T14:51:43+00:00","event":"handoff_telegram_message_error","telegram_user_id":457136823,"telegram_message_id":665433,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2702 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-07T14:51:43+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":457136823,"telegram_message_id":665433}
{"timestamp":"2026-09-07T14:53:50+00:00","event":"support_mode_check","telegram_user_id":1804440615,"telegram_message_id":665438,"support_mode":"AI"}
{"timestamp":"2026-09-07T14:53:50+00:00","event":"pipeline_missing_in_db","telegram_user_id":1804440615,"telegram_message_id":665438,"amo_lead_id":null}
{"timestamp":"2026-09-07T14:53:50+00:00","event":"legacy_leadid_check","telegram_user_id":1804440615,"telegram_message_id":665438,"legacy_leadid":"42587161"}
{"timestamp":"2026-09-07T14:53:51+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":1804440615,"telegram_message_id":665438,"amo_lead_id":42587161,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-07T14:53:51+00:00","event":"pipeline_check","telegram_user_id":1804440615,"telegram_message_id":665438,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T14:53:51+00:00","event":"ai_request","telegram_user_id":1804440615,"telegram_message_id":665438,"message":"Медведково, ВДНХ\nВторник до 14 после 18\nЧетверг после 18\nПятница после 15"}
{"timestamp":"2026-09-07T14:54:47+00:00","event":"support_mode_check","telegram_user_id":5757244705,"telegram_message_id":665440,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T14:54:47+00:00","event":"ai_skipped","telegram_user_id":5757244705,"telegram_message_id":665440,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T14:54:58+00:00","event":"ai_response","telegram_user_id":1804440615,"telegram_message_id":665438,"duration_ms":67388,"action":"ANSWER","answer":"Если допуск к практике уже получен, ваши локации и пожелания по времени можно учесть при назначении инструктора:\n\n- Медведково, ВДНХ  \n- вторник — до 14:00 или после 18:00  \n- четверг — после 18:00  \n- пятница — после 15:00  \n\nИнструкторов назначают по вторникам и пятницам. Первое занятие обычно начинается через 1–2 недели после назначения."}
{"timestamp":"2026-09-07T14:55:01+00:00","event":"telegram_ai_answer_error","telegram_user_id":1804440615,"telegram_message_id":665438,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2701 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-07T14:55:01+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1804440615,"telegram_message_id":665438}
{"timestamp":"2026-09-07T14:55:53+00:00","event":"support_mode_check","telegram_user_id":547346232,"telegram_message_id":665441,"support_mode":"AI"}
{"timestamp":"2026-09-07T14:55:53+00:00","event":"pipeline_missing_in_db","telegram_user_id":547346232,"telegram_message_id":665441,"amo_lead_id":null}
{"timestamp":"2026-09-07T14:55:53+00:00","event":"legacy_leadid_check","telegram_user_id":547346232,"telegram_message_id":665441,"legacy_leadid":"42666769"}
{"timestamp":"2026-09-07T14:55:54+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":547346232,"telegram_message_id":665441,"amo_lead_id":42666769,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-07T14:55:54+00:00","event":"pipeline_check","telegram_user_id":547346232,"telegram_message_id":665441,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T14:55:54+00:00","event":"ai_request","telegram_user_id":547346232,"telegram_message_id":665441,"message":"Добрый вечер! \nЯ прошла 50% теории, хотела бы перейти к практике. Что для этого нужно сделать?"}
{"timestamp":"2026-09-07T14:56:33+00:00","event":"ai_response","telegram_user_id":547346232,"telegram_message_id":665441,"duration_ms":39130,"action":"ANSWER","answer":"Для начала практики нужно:\n\n- пройти **более 50% теории**;\n- предоставить оригинал медсправки **003-В/у**;\n- при рассрочке оплатить **третий взнос**.\n\nПосле прохождения ровно 50% теории к практике ещё нельзя перейти — нужно завершить следующий процент."}
{"timestamp":"2026-09-07T14:56:34+00:00","event":"telegram_ai_answer_sent","telegram_user_id":547346232,"telegram_message_id":665441,"answer":"Для начала практики нужно:\n\n- пройти **более 50% теории**;\n- предоставить оригинал медсправки **003-В/у**;\n- при рассрочке оплатить **третий взнос**.\n\nПосле прохождения ровно 50% теории к практике ещё нельзя перейти — нужно завершить следующий процент."}
{"timestamp":"2026-09-07T14:56:35+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":547346232,"telegram_message_id":665441}
{"timestamp":"2026-09-07T15:08:16+00:00","event":"support_mode_check","telegram_user_id":6806617229,"telegram_message_id":665461,"support_mode":"AI"}
{"timestamp":"2026-09-07T15:08:16+00:00","event":"pipeline_missing_in_db","telegram_user_id":6806617229,"telegram_message_id":665461,"amo_lead_id":null}
{"timestamp":"2026-09-07T15:08:16+00:00","event":"legacy_leadid_check","telegram_user_id":6806617229,"telegram_message_id":665461,"legacy_leadid":"41693321"}
{"timestamp":"2026-09-07T15:08:18+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":6806617229,"telegram_message_id":665461,"contact_id":41693321,"linked_leads_count":2}
{"timestamp":"2026-09-07T15:08:18+00:00","event":"contact_lead_checked","telegram_user_id":6806617229,"telegram_message_id":665461,"contact_id":41693321,"amo_lead_id":41432581,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-07T15:08:19+00:00","event":"contact_lead_checked","telegram_user_id":6806617229,"telegram_message_id":665461,"contact_id":41693321,"amo_lead_id":41555375,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-07T15:08:19+00:00","event":"contact_ai_lead_found","telegram_user_id":6806617229,"telegram_message_id":665461,"contact_id":41693321,"amo_lead_id":41555375,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-07T15:08:19+00:00","event":"pipeline_check","telegram_user_id":6806617229,"telegram_message_id":665461,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T15:08:19+00:00","event":"ai_request","telegram_user_id":6806617229,"telegram_message_id":665461,"message":"Здравствуйте! Я прошла мед осмотр для справки 003"}
{"timestamp":"2026-09-07T15:08:36+00:00","event":"support_mode_check","telegram_user_id":6806617229,"telegram_message_id":665462,"support_mode":"AI"}
{"timestamp":"2026-09-07T15:08:36+00:00","event":"pipeline_check","telegram_user_id":6806617229,"telegram_message_id":665462,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T15:08:36+00:00","event":"ai_request","telegram_user_id":6806617229,"telegram_message_id":665462,"message":"Что мне делать дальше?"}
{"timestamp":"2026-09-07T15:08:36+00:00","event":"ai_response","telegram_user_id":6806617229,"telegram_message_id":665462,"duration_ms":218,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-07T15:08:36+00:00","event":"handoff_requested","telegram_user_id":6806617229,"telegram_message_id":665462,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-07T15:08:36+00:00","event":"handoff_mode_changed","telegram_user_id":6806617229,"telegram_message_id":665462,"first_handoff":true}
{"timestamp":"2026-09-07T15:08:36+00:00","event":"sensei_prepare","telegram_user_id":6806617229,"telegram_message_id":665462,"amo_lead_id":"41555375"}
{"timestamp":"2026-09-07T15:08:37+00:00","event":"sensei_started","telegram_user_id":6806617229,"telegram_message_id":665462,"amo_lead_id":"41555375","result":true}
{"timestamp":"2026-09-07T15:08:40+00:00","event":"handoff_telegram_message_error","telegram_user_id":6806617229,"telegram_message_id":665462,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2703 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-07T15:08:40+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":6806617229,"telegram_message_id":665462}
{"timestamp":"2026-09-07T15:09:35+00:00","event":"ai_response","telegram_user_id":6806617229,"telegram_message_id":665461,"duration_ms":76538,"action":"ANSWER","answer":"Для допуска к практике понадобится оригинал медсправки 003-В/у. При рассрочке также требуется пройти более 50% теории и оплатить третий взнос."}
{"timestamp":"2026-09-07T15:09:36+00:00","event":"telegram_ai_answer_sent","telegram_user_id":6806617229,"telegram_message_id":665461,"answer":"Для допуска к практике понадобится оригинал медсправки 003-В/у. При рассрочке также требуется пройти более 50% теории и оплатить третий взнос."}
{"timestamp":"2026-09-07T15:09:36+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":6806617229,"telegram_message_id":665461}
{"timestamp":"2026-09-07T15:09:58+00:00","event":"support_mode_check","telegram_user_id":547346232,"telegram_message_id":665466,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T15:09:58+00:00","event":"ai_skipped","telegram_user_id":547346232,"telegram_message_id":665466,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T15:16:01+00:00","event":"support_mode_check","telegram_user_id":944748734,"telegram_message_id":665469,"support_mode":"AI"}
{"timestamp":"2026-09-07T15:16:01+00:00","event":"pipeline_missing_in_db","telegram_user_id":944748734,"telegram_message_id":665469,"amo_lead_id":null}
{"timestamp":"2026-09-07T15:16:01+00:00","event":"legacy_leadid_check","telegram_user_id":944748734,"telegram_message_id":665469,"legacy_leadid":"40344072"}
{"timestamp":"2026-09-07T15:16:03+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":944748734,"telegram_message_id":665469,"contact_id":40344072,"linked_leads_count":2}
{"timestamp":"2026-09-07T15:16:04+00:00","event":"contact_lead_checked","telegram_user_id":944748734,"telegram_message_id":665469,"contact_id":40344072,"amo_lead_id":39944544,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-07T15:16:05+00:00","event":"contact_lead_checked","telegram_user_id":944748734,"telegram_message_id":665469,"contact_id":40344072,"amo_lead_id":40114247,"amo_pipeline_id":3768526}
{"timestamp":"2026-09-07T15:16:05+00:00","event":"pipeline_check","telegram_user_id":944748734,"telegram_message_id":665469,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T15:16:05+00:00","event":"ai_skipped","telegram_user_id":944748734,"telegram_message_id":665469,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T15:17:28+00:00","event":"support_mode_check","telegram_user_id":660796611,"telegram_message_id":665471,"support_mode":"AI"}
{"timestamp":"2026-09-07T15:17:28+00:00","event":"pipeline_check","telegram_user_id":660796611,"telegram_message_id":665471,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T15:17:28+00:00","event":"ai_request","telegram_user_id":660796611,"telegram_message_id":665471,"message":"Здравствуйте!"}
{"timestamp":"2026-09-07T15:17:48+00:00","event":"support_mode_check","telegram_user_id":660796611,"telegram_message_id":665472,"support_mode":"AI"}
{"timestamp":"2026-09-07T15:17:48+00:00","event":"pipeline_check","telegram_user_id":660796611,"telegram_message_id":665472,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T15:17:48+00:00","event":"ai_request","telegram_user_id":660796611,"telegram_message_id":665472,"message":"Подскажите, пожалуйста, что это значит?"}
{"timestamp":"2026-09-07T15:18:06+00:00","event":"ai_response","telegram_user_id":660796611,"telegram_message_id":665472,"duration_ms":17805,"action":"ANSWER","answer":"Если речь о завершении сопровождения при самостоятельной сдаче, это означает: автошкола перестаёт сопровождать вас в момент, когда вы подписываете получение документов."}
{"timestamp":"2026-09-07T15:18:06+00:00","event":"telegram_ai_answer_sent","telegram_user_id":660796611,"telegram_message_id":665472,"answer":"Если речь о завершении сопровождения при самостоятельной сдаче, это означает: автошкола перестаёт сопровождать вас в момент, когда вы подписываете получение документов."}
{"timestamp":"2026-09-07T15:18:06+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":660796611,"telegram_message_id":665472}
{"timestamp":"2026-09-07T15:18:07+00:00","event":"support_mode_check","telegram_user_id":457136823,"telegram_message_id":665473,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T15:18:07+00:00","event":"ai_skipped","telegram_user_id":457136823,"telegram_message_id":665473,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T15:18:16+00:00","event":"ai_response","telegram_user_id":660796611,"telegram_message_id":665471,"duration_ms":47713,"action":"ANSWER","answer":"Здравствуйте! Чем можем помочь?"}
{"timestamp":"2026-09-07T15:18:16+00:00","event":"telegram_ai_answer_sent","telegram_user_id":660796611,"telegram_message_id":665471,"answer":"Здравствуйте! Чем можем помочь?"}
{"timestamp":"2026-09-07T15:18:17+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":660796611,"telegram_message_id":665471}
{"timestamp":"2026-09-07T15:20:37+00:00","event":"support_mode_check","telegram_user_id":660796611,"telegram_message_id":665477,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T15:20:37+00:00","event":"ai_skipped","telegram_user_id":660796611,"telegram_message_id":665477,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T15:27:24+00:00","event":"support_mode_check","telegram_user_id":660796611,"telegram_message_id":665484,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T15:27:24+00:00","event":"ai_skipped","telegram_user_id":660796611,"telegram_message_id":665484,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T15:54:57+00:00","event":"support_mode_check","telegram_user_id":457136823,"telegram_message_id":665510,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T15:54:57+00:00","event":"ai_skipped","telegram_user_id":457136823,"telegram_message_id":665510,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T15:56:27+00:00","event":"support_mode_check","telegram_user_id":5740496311,"telegram_message_id":665511,"support_mode":"AI"}
{"timestamp":"2026-09-07T15:56:27+00:00","event":"pipeline_missing_in_db","telegram_user_id":5740496311,"telegram_message_id":665511,"amo_lead_id":null}
{"timestamp":"2026-09-07T15:56:27+00:00","event":"legacy_leadid_check","telegram_user_id":5740496311,"telegram_message_id":665511,"legacy_leadid":"4138253"}
{"timestamp":"2026-09-07T15:56:28+00:00","event":"legacy_contact_fetch_error","telegram_user_id":5740496311,"telegram_message_id":665511,"contact_id":4138253,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-07T15:56:28+00:00","event":"pipeline_check","telegram_user_id":5740496311,"telegram_message_id":665511,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T15:56:28+00:00","event":"ai_skipped","telegram_user_id":5740496311,"telegram_message_id":665511,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T15:56:35+00:00","event":"support_mode_check","telegram_user_id":311851725,"telegram_message_id":665512,"support_mode":"AI"}
{"timestamp":"2026-09-07T15:56:35+00:00","event":"pipeline_missing_in_db","telegram_user_id":311851725,"telegram_message_id":665512,"amo_lead_id":null}
{"timestamp":"2026-09-07T15:56:35+00:00","event":"legacy_leadid_check","telegram_user_id":311851725,"telegram_message_id":665512,"legacy_leadid":"39777213"}
{"timestamp":"2026-09-07T15:56:36+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":311851725,"telegram_message_id":665512,"amo_lead_id":39777213,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-07T15:56:36+00:00","event":"pipeline_check","telegram_user_id":311851725,"telegram_message_id":665512,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T15:56:36+00:00","event":"ai_request","telegram_user_id":311851725,"telegram_message_id":665512,"message":"Здравствуйте хотел бы продлить договор"}
{"timestamp":"2026-09-07T15:57:14+00:00","event":"ai_response","telegram_user_id":311851725,"telegram_message_id":665512,"duration_ms":37875,"action":"ANSWER","answer":"Да, договор можно продлить на 6 месяцев:\n\n- 10 000 ₽ — если оформить продление до окончания текущего договора;\n- 15 000 ₽ — если договор уже закончился.\n\nОграничений по сроку после окончания договора нет — продлить его можно даже спустя длительное время."}
{"timestamp":"2026-09-07T15:57:15+00:00","event":"telegram_ai_answer_sent","telegram_user_id":311851725,"telegram_message_id":665512,"answer":"Да, договор можно продлить на 6 месяцев:\n\n- 10 000 ₽ — если оформить продление до окончания текущего договора;\n- 15 000 ₽ — если договор уже закончился.\n\nОграничений по сроку после окончания договора нет — продлить его можно даже спустя длительное время."}
{"timestamp":"2026-09-07T15:57:15+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":311851725,"telegram_message_id":665512}
{"timestamp":"2026-09-07T15:57:41+00:00","event":"support_mode_check","telegram_user_id":311851725,"telegram_message_id":665514,"support_mode":"AI"}
{"timestamp":"2026-09-07T15:57:41+00:00","event":"pipeline_check","telegram_user_id":311851725,"telegram_message_id":665514,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T15:57:41+00:00","event":"ai_request","telegram_user_id":311851725,"telegram_message_id":665514,"message":"У меня есть действующий договор"}
{"timestamp":"2026-09-07T15:58:11+00:00","event":"ai_response","telegram_user_id":311851725,"telegram_message_id":665514,"duration_ms":30424,"action":"ANSWER","answer":"Понял. Что именно вы хотите уточнить по действующему договору?"}
{"timestamp":"2026-09-07T15:58:15+00:00","event":"telegram_ai_answer_error","telegram_user_id":311851725,"telegram_message_id":665514,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 3930 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-07T15:58:15+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":311851725,"telegram_message_id":665514}
{"timestamp":"2026-09-07T15:58:24+00:00","event":"support_mode_check","telegram_user_id":1792567082,"telegram_message_id":665516,"support_mode":"AI"}
{"timestamp":"2026-09-07T15:58:24+00:00","event":"pipeline_check","telegram_user_id":1792567082,"telegram_message_id":665516,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T15:58:24+00:00","event":"ai_skipped","telegram_user_id":1792567082,"telegram_message_id":665516,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T15:58:52+00:00","event":"support_mode_check","telegram_user_id":1792567082,"telegram_message_id":665519,"support_mode":"AI"}
{"timestamp":"2026-09-07T15:58:52+00:00","event":"pipeline_check","telegram_user_id":1792567082,"telegram_message_id":665519,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T15:58:52+00:00","event":"ai_skipped","telegram_user_id":1792567082,"telegram_message_id":665519,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T16:00:21+00:00","event":"support_mode_check","telegram_user_id":987982293,"telegram_message_id":665521,"support_mode":"AI"}
{"timestamp":"2026-09-07T16:00:21+00:00","event":"pipeline_check","telegram_user_id":987982293,"telegram_message_id":665521,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-07T16:00:21+00:00","event":"ai_request","telegram_user_id":987982293,"telegram_message_id":665521,"message":"Здравствуйте! Оплачу в ближайшее время"}
{"timestamp":"2026-09-07T16:00:27+00:00","event":"ai_response","telegram_user_id":987982293,"telegram_message_id":665521,"duration_ms":5785,"action":"ANSWER","answer":"Хорошо. После полной оплаты регистрация документов может начаться, когда будет предоставлен полный комплект: оригинал медсправки 003-В/у, паспорт, регистрация/прописка и СНИЛС."}
{"timestamp":"2026-09-07T16:00:28+00:00","event":"telegram_ai_answer_sent","telegram_user_id":987982293,"telegram_message_id":665521,"answer":"Хорошо. После полной оплаты регистрация документов может начаться, когда будет предоставлен полный комплект: оригинал медсправки 003-В/у, паспорт, регистрация/прописка и СНИЛС."}
{"timestamp":"2026-09-07T16:00:28+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":987982293,"telegram_message_id":665521}
{"timestamp":"2026-09-07T16:01:05+00:00","event":"support_mode_check","telegram_user_id":5740496311,"telegram_message_id":665530,"support_mode":"HUMAN"}
{"timestamp":"2026-09-07T16:01:05+00:00","event":"ai_skipped","telegram_user_id":5740496311,"telegram_message_id":665530,"reason":"support_mode_human"}
{"timestamp":"2026-09-07T16:08:53+00:00","event":"support_mode_check","telegram_user_id":5097174934,"telegram_message_id":665537,"support_mode":"AI"}
{"timestamp":"2026-09-07T16:08:53+00:00","event":"pipeline_missing_in_db","telegram_user_id":5097174934,"telegram_message_id":665537,"amo_lead_id":null}
{"timestamp":"2026-09-07T16:08:53+00:00","event":"legacy_leadid_check","telegram_user_id":5097174934,"telegram_message_id":665537,"legacy_leadid":"40753689"}
{"timestamp":"2026-09-07T16:08:55+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":5097174934,"telegram_message_id":665537,"contact_id":40753689,"linked_leads_count":1}
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{"timestamp":"2026-09-08T05:27:31+00:00","event":"ai_request","telegram_user_id":1236013764,"telegram_message_id":665726,"message":"Подскажите, а это будет просто пустой распечатанный договор или оформленный?"}
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{"timestamp":"2026-09-08T06:56:36+00:00","event":"ai_skipped","telegram_user_id":875799375,"telegram_message_id":665831,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T06:57:30+00:00","event":"support_mode_check","telegram_user_id":641166247,"telegram_message_id":665832,"support_mode":"AI"}
{"timestamp":"2026-09-08T06:57:30+00:00","event":"pipeline_missing_in_db","telegram_user_id":641166247,"telegram_message_id":665832,"amo_lead_id":null}
{"timestamp":"2026-09-08T06:57:30+00:00","event":"legacy_leadid_check","telegram_user_id":641166247,"telegram_message_id":665832,"legacy_leadid":"41345565"}
{"timestamp":"2026-09-08T06:57:32+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":641166247,"telegram_message_id":665832,"contact_id":41345565,"linked_leads_count":2}
{"timestamp":"2026-09-08T06:57:33+00:00","event":"contact_lead_checked","telegram_user_id":641166247,"telegram_message_id":665832,"contact_id":41345565,"amo_lead_id":41098043,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-08T06:57:33+00:00","event":"contact_lead_checked","telegram_user_id":641166247,"telegram_message_id":665832,"contact_id":41345565,"amo_lead_id":41098373,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-08T06:57:33+00:00","event":"contact_ai_lead_found","telegram_user_id":641166247,"telegram_message_id":665832,"contact_id":41345565,"amo_lead_id":41098373,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-08T06:57:33+00:00","event":"pipeline_check","telegram_user_id":641166247,"telegram_message_id":665832,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T06:57:33+00:00","event":"ai_request","telegram_user_id":641166247,"telegram_message_id":665832,"message":"Здравствуйте, подскажите как обстоят дела с моей сдачей экзамена?"}
{"timestamp":"2026-09-08T06:59:33+00:00","event":"ai_error","telegram_user_id":641166247,"telegram_message_id":665832,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-08T06:59:34+00:00","event":"ai_error_handoff_sent","telegram_user_id":641166247,"telegram_message_id":665832}
{"timestamp":"2026-09-08T07:01:23+00:00","event":"support_mode_check","telegram_user_id":1465734878,"telegram_message_id":665836,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T07:01:23+00:00","event":"ai_skipped","telegram_user_id":1465734878,"telegram_message_id":665836,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T07:12:22+00:00","event":"support_mode_check","telegram_user_id":301188352,"telegram_message_id":665840,"support_mode":"AI"}
{"timestamp":"2026-09-08T07:12:22+00:00","event":"pipeline_check","telegram_user_id":301188352,"telegram_message_id":665840,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T07:12:22+00:00","event":"ai_request","telegram_user_id":301188352,"telegram_message_id":665840,"message":"В каком ГАИ я буду сдавать?"}
{"timestamp":"2026-09-08T07:12:41+00:00","event":"support_mode_check","telegram_user_id":474869663,"telegram_message_id":665843,"support_mode":"AI"}
{"timestamp":"2026-09-08T07:12:41+00:00","event":"pipeline_check","telegram_user_id":474869663,"telegram_message_id":665843,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T07:12:41+00:00","event":"ai_request","telegram_user_id":474869663,"telegram_message_id":665843,"message":"Здравствуйте, есть новости по теоретическому экзамену в автошколе?"}
{"timestamp":"2026-09-08T07:12:50+00:00","event":"ai_response","telegram_user_id":301188352,"telegram_message_id":665840,"duration_ms":27805,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-08T07:12:50+00:00","event":"handoff_requested","telegram_user_id":301188352,"telegram_message_id":665840,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-08T07:12:50+00:00","event":"handoff_mode_changed","telegram_user_id":301188352,"telegram_message_id":665840,"first_handoff":false}
{"timestamp":"2026-09-08T07:12:52+00:00","event":"handoff_telegram_message_error","telegram_user_id":301188352,"telegram_message_id":665840,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2702 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-08T07:12:52+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":301188352,"telegram_message_id":665840}
{"timestamp":"2026-09-08T07:13:02+00:00","event":"support_mode_check","telegram_user_id":301188352,"telegram_message_id":665842,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T07:13:02+00:00","event":"ai_skipped","telegram_user_id":301188352,"telegram_message_id":665842,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T07:14:41+00:00","event":"ai_error","telegram_user_id":474869663,"telegram_message_id":665843,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-08T07:14:42+00:00","event":"ai_error_handoff_sent","telegram_user_id":474869663,"telegram_message_id":665843}
{"timestamp":"2026-09-08T07:15:39+00:00","event":"support_mode_check","telegram_user_id":682367361,"telegram_message_id":665846,"support_mode":"AI"}
{"timestamp":"2026-09-08T07:15:39+00:00","event":"pipeline_missing_in_db","telegram_user_id":682367361,"telegram_message_id":665846,"amo_lead_id":null}
{"timestamp":"2026-09-08T07:15:39+00:00","event":"legacy_leadid_check","telegram_user_id":682367361,"telegram_message_id":665846,"legacy_leadid":"41823829"}
{"timestamp":"2026-09-08T07:15:41+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":682367361,"telegram_message_id":665846,"contact_id":41823829,"linked_leads_count":2}
{"timestamp":"2026-09-08T07:15:42+00:00","event":"contact_lead_checked","telegram_user_id":682367361,"telegram_message_id":665846,"contact_id":41823829,"amo_lead_id":41624175,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-08T07:15:43+00:00","event":"contact_lead_checked","telegram_user_id":682367361,"telegram_message_id":665846,"contact_id":41823829,"amo_lead_id":41626997,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-08T07:15:43+00:00","event":"contact_ai_lead_found","telegram_user_id":682367361,"telegram_message_id":665846,"contact_id":41823829,"amo_lead_id":41626997,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-08T07:15:43+00:00","event":"pipeline_check","telegram_user_id":682367361,"telegram_message_id":665846,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T07:15:43+00:00","event":"ai_request","telegram_user_id":682367361,"telegram_message_id":665846,"message":"добрый день! \nя сдала внутренние экзамены по теории и практике\nподскажите, пожалуйста, дальнейшие шаги"}
{"timestamp":"2026-09-08T07:15:59+00:00","event":"ai_response","telegram_user_id":682367361,"telegram_message_id":665846,"duration_ms":15968,"action":"ANSWER","answer":"После успешной сдачи обоих внутренних экзаменов следующий этап — экзамены в ГИБДД. Их можно сдавать вместе с автошколой или самостоятельно."}
{"timestamp":"2026-09-08T07:16:02+00:00","event":"telegram_ai_answer_error","telegram_user_id":682367361,"telegram_message_id":665846,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2702 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-08T07:16:02+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":682367361,"telegram_message_id":665846}
{"timestamp":"2026-09-08T07:29:06+00:00","event":"support_mode_check","telegram_user_id":511012864,"telegram_message_id":665853,"support_mode":"AI"}
{"timestamp":"2026-09-08T07:29:06+00:00","event":"pipeline_missing_in_db","telegram_user_id":511012864,"telegram_message_id":665853,"amo_lead_id":null}
{"timestamp":"2026-09-08T07:29:06+00:00","event":"legacy_leadid_check","telegram_user_id":511012864,"telegram_message_id":665853,"legacy_leadid":"42607569"}
{"timestamp":"2026-09-08T07:29:08+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":511012864,"telegram_message_id":665853,"contact_id":42607569,"linked_leads_count":2}
{"timestamp":"2026-09-08T07:29:09+00:00","event":"contact_lead_checked","telegram_user_id":511012864,"telegram_message_id":665853,"contact_id":42607569,"amo_lead_id":42548355,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-08T07:29:09+00:00","event":"contact_lead_checked","telegram_user_id":511012864,"telegram_message_id":665853,"contact_id":42607569,"amo_lead_id":42581019,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-08T07:29:09+00:00","event":"contact_ai_lead_found","telegram_user_id":511012864,"telegram_message_id":665853,"contact_id":42607569,"amo_lead_id":42581019,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-08T07:29:09+00:00","event":"pipeline_check","telegram_user_id":511012864,"telegram_message_id":665853,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T07:29:09+00:00","event":"ai_request","telegram_user_id":511012864,"telegram_message_id":665853,"message":"Почему в моём личном кабинете начало обучения 01.07.2026, если в автошколе я начала числиться только в конце июля (28.07.2026)?"}
{"timestamp":"2026-09-08T07:29:35+00:00","event":"ai_response","telegram_user_id":511012864,"telegram_message_id":665853,"duration_ms":25921,"action":"ANSWER","answer":"Дата 01.07.2026 в личном кабинете может быть датой начала реализации программы по графику формирования учебной группы, а не датой фактического оформления в автошколе. Реальный срок обучения также зависит от индивидуального графика, предоставления оригиналов документов и оплаты услуг. Если нужно проверить, почему в вашем кабинете указана именно эта дата, обратитесь к сотруднику поддержки — это требует проверки персональных данных."}
{"timestamp":"2026-09-08T07:29:38+00:00","event":"telegram_ai_answer_error","telegram_user_id":511012864,"telegram_message_id":665853,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2702 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-08T07:29:38+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":511012864,"telegram_message_id":665853}
{"timestamp":"2026-09-08T07:29:59+00:00","event":"support_mode_check","telegram_user_id":7413775179,"telegram_message_id":665855,"support_mode":"AI"}
{"timestamp":"2026-09-08T07:29:59+00:00","event":"pipeline_check","telegram_user_id":7413775179,"telegram_message_id":665855,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T07:29:59+00:00","event":"ai_request","telegram_user_id":7413775179,"telegram_message_id":665855,"message":"Приветствую, как мне сдавать экзамен ? Сколько у меня еще есть времени?"}
{"timestamp":"2026-09-08T07:30:24+00:00","event":"ai_response","telegram_user_id":7413775179,"telegram_message_id":665855,"duration_ms":24819,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-08T07:30:24+00:00","event":"handoff_requested","telegram_user_id":7413775179,"telegram_message_id":665855,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-08T07:30:24+00:00","event":"handoff_mode_changed","telegram_user_id":7413775179,"telegram_message_id":665855,"first_handoff":false}
{"timestamp":"2026-09-08T07:30:25+00:00","event":"handoff_telegram_message_sent","telegram_user_id":7413775179,"telegram_message_id":665855}
{"timestamp":"2026-09-08T07:30:25+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":7413775179,"telegram_message_id":665855}
{"timestamp":"2026-09-08T07:32:02+00:00","event":"support_mode_check","telegram_user_id":487053211,"telegram_message_id":665861,"support_mode":"AI"}
{"timestamp":"2026-09-08T07:32:02+00:00","event":"pipeline_check","telegram_user_id":487053211,"telegram_message_id":665861,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T07:32:02+00:00","event":"ai_request","telegram_user_id":487053211,"telegram_message_id":665861,"message":"Добрый день! \nПришлите, пож, контакты моего инструктора 🥹🙏🏼"}
{"timestamp":"2026-09-08T07:32:17+00:00","event":"ai_response","telegram_user_id":487053211,"telegram_message_id":665861,"duration_ms":14750,"action":"ANSWER","answer":"Контакты инструктора можно посмотреть в мобильном приложении, в разделе с информацией о вождении/инструкторе."}
{"timestamp":"2026-09-08T07:32:17+00:00","event":"telegram_ai_answer_sent","telegram_user_id":487053211,"telegram_message_id":665861,"answer":"Контакты инструктора можно посмотреть в мобильном приложении, в разделе с информацией о вождении/инструкторе."}
{"timestamp":"2026-09-08T07:32:18+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":487053211,"telegram_message_id":665861}
{"timestamp":"2026-09-08T07:33:13+00:00","event":"support_mode_check","telegram_user_id":1419541173,"telegram_message_id":665869,"support_mode":"AI"}
{"timestamp":"2026-09-08T07:33:13+00:00","event":"pipeline_missing_in_db","telegram_user_id":1419541173,"telegram_message_id":665869,"amo_lead_id":null}
{"timestamp":"2026-09-08T07:33:13+00:00","event":"legacy_leadid_check","telegram_user_id":1419541173,"telegram_message_id":665869,"legacy_leadid":"41832057"}
{"timestamp":"2026-09-08T07:33:16+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1419541173,"telegram_message_id":665869,"contact_id":41832057,"linked_leads_count":2}
{"timestamp":"2026-09-08T07:33:16+00:00","event":"contact_lead_checked","telegram_user_id":1419541173,"telegram_message_id":665869,"contact_id":41832057,"amo_lead_id":41636935,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-08T07:33:17+00:00","event":"contact_lead_checked","telegram_user_id":1419541173,"telegram_message_id":665869,"contact_id":41832057,"amo_lead_id":41642769,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-08T07:33:17+00:00","event":"contact_ai_lead_found","telegram_user_id":1419541173,"telegram_message_id":665869,"contact_id":41832057,"amo_lead_id":41642769,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-08T07:33:17+00:00","event":"pipeline_check","telegram_user_id":1419541173,"telegram_message_id":665869,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T07:33:17+00:00","event":"ai_request","telegram_user_id":1419541173,"telegram_message_id":665869,"message":"Добрый день"}
{"timestamp":"2026-09-08T07:33:33+00:00","event":"support_mode_check","telegram_user_id":1419541173,"telegram_message_id":665870,"support_mode":"AI"}
{"timestamp":"2026-09-08T07:33:33+00:00","event":"pipeline_check","telegram_user_id":1419541173,"telegram_message_id":665870,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T07:33:33+00:00","event":"ai_request","telegram_user_id":1419541173,"telegram_message_id":665870,"message":"Не поняла"}
{"timestamp":"2026-09-08T07:33:35+00:00","event":"ai_response","telegram_user_id":1419541173,"telegram_message_id":665869,"duration_ms":17940,"action":"ANSWER","answer":"Добрый день! Чем можем помочь?"}
{"timestamp":"2026-09-08T07:33:36+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1419541173,"telegram_message_id":665869,"answer":"Добрый день! Чем можем помочь?"}
{"timestamp":"2026-09-08T07:33:36+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1419541173,"telegram_message_id":665869}
{"timestamp":"2026-09-08T07:33:53+00:00","event":"ai_response","telegram_user_id":1419541173,"telegram_message_id":665870,"duration_ms":19942,"action":"ANSWER","answer":"Уточните, пожалуйста, что именно осталось непонятно?"}
{"timestamp":"2026-09-08T07:33:54+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1419541173,"telegram_message_id":665870,"answer":"Уточните, пожалуйста, что именно осталось непонятно?"}
{"timestamp":"2026-09-08T07:33:54+00:00","event":"support_mode_check","telegram_user_id":1419541173,"telegram_message_id":665872,"support_mode":"AI"}
{"timestamp":"2026-09-08T07:33:54+00:00","event":"pipeline_check","telegram_user_id":1419541173,"telegram_message_id":665872,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T07:33:54+00:00","event":"ai_request","telegram_user_id":1419541173,"telegram_message_id":665872,"message":"Я же расторгают договор со школой, и жду возврата средств"}
{"timestamp":"2026-09-08T07:33:54+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1419541173,"telegram_message_id":665870}
{"timestamp":"2026-09-08T07:34:03+00:00","event":"ai_response","telegram_user_id":1419541173,"telegram_message_id":665872,"duration_ms":9123,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-08T07:34:03+00:00","event":"handoff_requested","telegram_user_id":1419541173,"telegram_message_id":665872,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-08T07:34:03+00:00","event":"handoff_mode_changed","telegram_user_id":1419541173,"telegram_message_id":665872,"first_handoff":true}
{"timestamp":"2026-09-08T07:34:03+00:00","event":"sensei_prepare","telegram_user_id":1419541173,"telegram_message_id":665872,"amo_lead_id":"41642769"}
{"timestamp":"2026-09-08T07:34:08+00:00","event":"sensei_started","telegram_user_id":1419541173,"telegram_message_id":665872,"amo_lead_id":"41642769","result":true}
{"timestamp":"2026-09-08T07:34:09+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1419541173,"telegram_message_id":665872}
{"timestamp":"2026-09-08T07:34:09+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1419541173,"telegram_message_id":665872}
{"timestamp":"2026-09-08T07:35:37+00:00","event":"support_mode_check","telegram_user_id":1392803711,"telegram_message_id":665876,"support_mode":"AI"}
{"timestamp":"2026-09-08T07:35:37+00:00","event":"pipeline_missing_in_db","telegram_user_id":1392803711,"telegram_message_id":665876,"amo_lead_id":null}
{"timestamp":"2026-09-08T07:35:37+00:00","event":"legacy_leadid_check","telegram_user_id":1392803711,"telegram_message_id":665876,"legacy_leadid":"12191"}
{"timestamp":"2026-09-08T07:35:39+00:00","event":"legacy_contact_fetch_error","telegram_user_id":1392803711,"telegram_message_id":665876,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-08T07:35:39+00:00","event":"pipeline_check","telegram_user_id":1392803711,"telegram_message_id":665876,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T07:35:39+00:00","event":"ai_skipped","telegram_user_id":1392803711,"telegram_message_id":665876,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T07:40:20+00:00","event":"support_mode_check","telegram_user_id":1378211816,"telegram_message_id":665878,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T07:40:20+00:00","event":"ai_skipped","telegram_user_id":1378211816,"telegram_message_id":665878,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T07:47:18+00:00","event":"support_mode_check","telegram_user_id":5228224273,"telegram_message_id":665879,"support_mode":"AI"}
{"timestamp":"2026-09-08T07:47:18+00:00","event":"pipeline_check","telegram_user_id":5228224273,"telegram_message_id":665879,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T07:47:18+00:00","event":"ai_skipped","telegram_user_id":5228224273,"telegram_message_id":665879,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T07:47:32+00:00","event":"support_mode_check","telegram_user_id":5228224273,"telegram_message_id":665880,"support_mode":"AI"}
{"timestamp":"2026-09-08T07:47:32+00:00","event":"pipeline_check","telegram_user_id":5228224273,"telegram_message_id":665880,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T07:47:32+00:00","event":"ai_skipped","telegram_user_id":5228224273,"telegram_message_id":665880,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T07:48:02+00:00","event":"support_mode_check","telegram_user_id":5228224273,"telegram_message_id":665882,"support_mode":"AI"}
{"timestamp":"2026-09-08T07:48:02+00:00","event":"pipeline_check","telegram_user_id":5228224273,"telegram_message_id":665882,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T07:48:02+00:00","event":"ai_skipped","telegram_user_id":5228224273,"telegram_message_id":665882,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T07:51:32+00:00","event":"support_mode_check","telegram_user_id":1809841782,"telegram_message_id":665883,"support_mode":"AI"}
{"timestamp":"2026-09-08T07:51:32+00:00","event":"pipeline_missing_in_db","telegram_user_id":1809841782,"telegram_message_id":665883,"amo_lead_id":null}
{"timestamp":"2026-09-08T07:51:32+00:00","event":"legacy_leadid_check","telegram_user_id":1809841782,"telegram_message_id":665883,"legacy_leadid":"39747971"}
{"timestamp":"2026-09-08T07:51:34+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1809841782,"telegram_message_id":665883,"contact_id":39747971,"linked_leads_count":2}
{"timestamp":"2026-09-08T07:51:35+00:00","event":"contact_lead_checked","telegram_user_id":1809841782,"telegram_message_id":665883,"contact_id":39747971,"amo_lead_id":39279523,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-08T07:51:36+00:00","event":"contact_lead_checked","telegram_user_id":1809841782,"telegram_message_id":665883,"contact_id":39747971,"amo_lead_id":39351943,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-08T07:51:36+00:00","event":"contact_ai_lead_found","telegram_user_id":1809841782,"telegram_message_id":665883,"contact_id":39747971,"amo_lead_id":39351943,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-08T07:51:36+00:00","event":"pipeline_check","telegram_user_id":1809841782,"telegram_message_id":665883,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T07:51:36+00:00","event":"ai_request","telegram_user_id":1809841782,"telegram_message_id":665883,"message":"здравствуйте! подскажите, могу ли я продлить договор?"}
{"timestamp":"2026-09-08T07:52:32+00:00","event":"ai_response","telegram_user_id":1809841782,"telegram_message_id":665883,"duration_ms":56426,"action":"ANSWER","answer":"Здравствуйте! Да, договор можно продлить обычно ещё на 6 месяцев:\n\n- 10 000 ₽ — если оформить продление до окончания действующего договора;\n- 15 000 ₽ — если договор уже закончился.\n\nОграничений по давности после окончания договора нет."}
{"timestamp":"2026-09-08T07:52:32+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1809841782,"telegram_message_id":665883,"answer":"Здравствуйте! Да, договор можно продлить обычно ещё на 6 месяцев:\n\n- 10 000 ₽ — если оформить продление до окончания действующего договора;\n- 15 000 ₽ — если договор уже закончился.\n\nОграничений по давности после окончания договора нет."}
{"timestamp":"2026-09-08T07:52:33+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1809841782,"telegram_message_id":665883}
{"timestamp":"2026-09-08T07:52:54+00:00","event":"support_mode_check","telegram_user_id":1809841782,"telegram_message_id":665886,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T07:52:54+00:00","event":"ai_skipped","telegram_user_id":1809841782,"telegram_message_id":665886,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T07:58:03+00:00","event":"support_mode_check","telegram_user_id":5281379274,"telegram_message_id":665887,"support_mode":"AI"}
{"timestamp":"2026-09-08T07:58:03+00:00","event":"pipeline_missing_in_db","telegram_user_id":5281379274,"telegram_message_id":665887,"amo_lead_id":null}
{"timestamp":"2026-09-08T07:58:03+00:00","event":"legacy_leadid_check","telegram_user_id":5281379274,"telegram_message_id":665887,"legacy_leadid":"42261937"}
{"timestamp":"2026-09-08T07:58:05+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":5281379274,"telegram_message_id":665887,"amo_lead_id":42261937,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-08T07:58:05+00:00","event":"pipeline_check","telegram_user_id":5281379274,"telegram_message_id":665887,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T07:58:05+00:00","event":"ai_request","telegram_user_id":5281379274,"telegram_message_id":665887,"message":"Добрый день, есть какая информация по сдаче экзамена в ГАИ?"}
{"timestamp":"2026-09-08T07:59:18+00:00","event":"ai_response","telegram_user_id":5281379274,"telegram_message_id":665887,"duration_ms":72285,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-08T07:59:18+00:00","event":"handoff_requested","telegram_user_id":5281379274,"telegram_message_id":665887,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-08T07:59:18+00:00","event":"handoff_mode_changed","telegram_user_id":5281379274,"telegram_message_id":665887,"first_handoff":false}
{"timestamp":"2026-09-08T07:59:18+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5281379274,"telegram_message_id":665887}
{"timestamp":"2026-09-08T07:59:18+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5281379274,"telegram_message_id":665887}
{"timestamp":"2026-09-08T08:03:01+00:00","event":"support_mode_check","telegram_user_id":1333314083,"telegram_message_id":665895,"support_mode":"AI"}
{"timestamp":"2026-09-08T08:03:01+00:00","event":"pipeline_check","telegram_user_id":1333314083,"telegram_message_id":665895,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T08:03:01+00:00","event":"ai_request","telegram_user_id":1333314083,"telegram_message_id":665895,"message":"Доброе утро\n\nСейчас собралась печатать индивидуальную книжку на категорию А и задалась вопросом\n\nМогу ли я по факту прекратить обучение, откатав оплаченные 10 занятий на А, но не имея навыков для сдачи экзамена (не сдавая внутренний)? \n\nПолучить сертификат на категорию В (после сдачи внутреннего экзамена), а категорию А уже потом открывать с самого нуля?"}
{"timestamp":"2026-09-08T08:05:01+00:00","event":"ai_error","telegram_user_id":1333314083,"telegram_message_id":665895,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-08T08:06:42+00:00","event":"support_mode_check","telegram_user_id":511012864,"telegram_message_id":665902,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T08:06:42+00:00","event":"ai_skipped","telegram_user_id":511012864,"telegram_message_id":665902,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T08:07:53+00:00","event":"support_mode_check","telegram_user_id":511012864,"telegram_message_id":665907,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T08:07:53+00:00","event":"ai_skipped","telegram_user_id":511012864,"telegram_message_id":665907,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T08:08:02+00:00","event":"support_mode_check","telegram_user_id":5281379274,"telegram_message_id":665910,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T08:08:02+00:00","event":"ai_skipped","telegram_user_id":5281379274,"telegram_message_id":665910,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T08:08:51+00:00","event":"support_mode_check","telegram_user_id":1647707842,"telegram_message_id":665912,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T08:08:51+00:00","event":"ai_skipped","telegram_user_id":1647707842,"telegram_message_id":665912,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T08:15:38+00:00","event":"support_mode_check","telegram_user_id":1647707842,"telegram_message_id":665920,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T08:15:38+00:00","event":"ai_skipped","telegram_user_id":1647707842,"telegram_message_id":665920,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T08:18:31+00:00","event":"support_mode_check","telegram_user_id":7413775179,"telegram_message_id":665924,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T08:18:31+00:00","event":"ai_skipped","telegram_user_id":7413775179,"telegram_message_id":665924,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T08:18:44+00:00","event":"support_mode_check","telegram_user_id":7413775179,"telegram_message_id":665926,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T08:18:44+00:00","event":"ai_skipped","telegram_user_id":7413775179,"telegram_message_id":665926,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T08:22:23+00:00","event":"support_mode_check","telegram_user_id":1349355931,"telegram_message_id":665929,"support_mode":"AI"}
{"timestamp":"2026-09-08T08:22:23+00:00","event":"pipeline_missing_in_db","telegram_user_id":1349355931,"telegram_message_id":665929,"amo_lead_id":null}
{"timestamp":"2026-09-08T08:22:23+00:00","event":"legacy_leadid_check","telegram_user_id":1349355931,"telegram_message_id":665929,"legacy_leadid":"38511417"}
{"timestamp":"2026-09-08T08:22:26+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":1349355931,"telegram_message_id":665929,"amo_lead_id":38511417,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-08T08:22:26+00:00","event":"pipeline_check","telegram_user_id":1349355931,"telegram_message_id":665929,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T08:22:26+00:00","event":"ai_request","telegram_user_id":1349355931,"telegram_message_id":665929,"message":"здравствуйте, а как и когда я могу забрать документы что я закончила автошколу, если допустим , я хочу самостоятельно пойти с ГАИ?"}
{"timestamp":"2026-09-08T08:22:36+00:00","event":"ai_response","telegram_user_id":1349355931,"telegram_message_id":665929,"duration_ms":9938,"action":"ANSWER","answer":"Здравствуйте! Самостоятельно сдавать экзамены ГИБДД можно после сдачи обоих внутренних экзаменов и полной оплаты обучения.\n\nДля получения документов нужно заранее согласовать выдачу с автошколой, уточнить офис и приехать за документами в среду или субботу. При получении необходимо подписать подтверждение выдачи. С этого момента сопровождение автошколы прекращается."}
{"timestamp":"2026-09-08T08:22:36+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1349355931,"telegram_message_id":665929,"answer":"Здравствуйте! Самостоятельно сдавать экзамены ГИБДД можно после сдачи обоих внутренних экзаменов и полной оплаты обучения.\n\nДля получения документов нужно заранее согласовать выдачу с автошколой, уточнить офис и приехать за документами в среду или субботу. При получении необходимо подписать подтверждение выдачи. С этого момента сопровождение автошколы прекращается."}
{"timestamp":"2026-09-08T08:22:36+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1349355931,"telegram_message_id":665929}
{"timestamp":"2026-09-08T08:22:46+00:00","event":"support_mode_check","telegram_user_id":570941279,"telegram_message_id":665931,"support_mode":"AI"}
{"timestamp":"2026-09-08T08:22:46+00:00","event":"pipeline_check","telegram_user_id":570941279,"telegram_message_id":665931,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T08:22:46+00:00","event":"ai_skipped","telegram_user_id":570941279,"telegram_message_id":665931,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T08:24:42+00:00","event":"support_mode_check","telegram_user_id":1333314083,"telegram_message_id":665935,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T08:24:42+00:00","event":"ai_skipped","telegram_user_id":1333314083,"telegram_message_id":665935,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T08:28:10+00:00","event":"support_mode_check","telegram_user_id":1284668614,"telegram_message_id":665942,"support_mode":"AI"}
{"timestamp":"2026-09-08T08:28:10+00:00","event":"pipeline_check","telegram_user_id":1284668614,"telegram_message_id":665942,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T08:28:10+00:00","event":"ai_skipped","telegram_user_id":1284668614,"telegram_message_id":665942,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T08:28:15+00:00","event":"support_mode_check","telegram_user_id":1333314083,"telegram_message_id":665943,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T08:28:15+00:00","event":"ai_skipped","telegram_user_id":1333314083,"telegram_message_id":665943,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T08:29:02+00:00","event":"support_mode_check","telegram_user_id":1182212853,"telegram_message_id":665945,"support_mode":"AI"}
{"timestamp":"2026-09-08T08:29:02+00:00","event":"pipeline_check","telegram_user_id":1182212853,"telegram_message_id":665945,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T08:29:02+00:00","event":"ai_request","telegram_user_id":1182212853,"telegram_message_id":665945,"message":"Подскажите, на каких станциях метро какие инструкторы"}
{"timestamp":"2026-09-08T08:29:19+00:00","event":"ai_response","telegram_user_id":1182212853,"telegram_message_id":665945,"duration_ms":16761,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-08T08:29:19+00:00","event":"handoff_requested","telegram_user_id":1182212853,"telegram_message_id":665945,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-08T08:29:19+00:00","event":"handoff_mode_changed","telegram_user_id":1182212853,"telegram_message_id":665945,"first_handoff":true}
{"timestamp":"2026-09-08T08:29:19+00:00","event":"sensei_prepare","telegram_user_id":1182212853,"telegram_message_id":665945,"amo_lead_id":"41523425"}
{"timestamp":"2026-09-08T08:29:22+00:00","event":"sensei_started","telegram_user_id":1182212853,"telegram_message_id":665945,"amo_lead_id":"41523425","result":true}
{"timestamp":"2026-09-08T08:29:25+00:00","event":"handoff_telegram_message_error","telegram_user_id":1182212853,"telegram_message_id":665945,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2701 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-08T08:29:25+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1182212853,"telegram_message_id":665945}
{"timestamp":"2026-09-08T08:30:58+00:00","event":"support_mode_check","telegram_user_id":474869663,"telegram_message_id":665951,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T08:30:58+00:00","event":"ai_skipped","telegram_user_id":474869663,"telegram_message_id":665951,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T08:34:08+00:00","event":"support_mode_check","telegram_user_id":1052689095,"telegram_message_id":665966,"support_mode":"AI"}
{"timestamp":"2026-09-08T08:34:08+00:00","event":"pipeline_check","telegram_user_id":1052689095,"telegram_message_id":665966,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T08:34:08+00:00","event":"ai_request","telegram_user_id":1052689095,"telegram_message_id":665966,"message":"здравствуйте! давайте лучше продлим договор, мне так будет спокойнее\n\nа ещё хотела узнать в каком ГАИ я буду сдавать экзамены? и можно ли оформить дополнительно занятия по маршруту?"}
{"timestamp":"2026-09-08T08:34:39+00:00","event":"ai_response","telegram_user_id":1052689095,"telegram_message_id":665966,"duration_ms":30531,"action":"ANSWER","answer":"​HANDOFF_TO_HUMAN"}
{"timestamp":"2026-09-08T08:34:39+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1052689095,"telegram_message_id":665966,"answer":"​HANDOFF_TO_HUMAN"}
{"timestamp":"2026-09-08T08:34:39+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1052689095,"telegram_message_id":665966}
{"timestamp":"2026-09-08T08:35:06+00:00","event":"support_mode_check","telegram_user_id":494868520,"telegram_message_id":665970,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T08:35:06+00:00","event":"ai_skipped","telegram_user_id":494868520,"telegram_message_id":665970,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T08:35:08+00:00","event":"support_mode_check","telegram_user_id":1182212853,"telegram_message_id":665971,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T08:35:08+00:00","event":"ai_skipped","telegram_user_id":1182212853,"telegram_message_id":665971,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T08:36:04+00:00","event":"support_mode_check","telegram_user_id":1333314083,"telegram_message_id":665974,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T08:36:04+00:00","event":"ai_skipped","telegram_user_id":1333314083,"telegram_message_id":665974,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T08:41:33+00:00","event":"support_mode_check","telegram_user_id":1013908312,"telegram_message_id":666005,"support_mode":"AI"}
{"timestamp":"2026-09-08T08:41:33+00:00","event":"pipeline_missing_in_db","telegram_user_id":1013908312,"telegram_message_id":666005,"amo_lead_id":null}
{"timestamp":"2026-09-08T08:41:33+00:00","event":"legacy_leadid_check","telegram_user_id":1013908312,"telegram_message_id":666005,"legacy_leadid":"42721523"}
{"timestamp":"2026-09-08T08:41:35+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1013908312,"telegram_message_id":666005,"contact_id":42721523,"linked_leads_count":1}
{"timestamp":"2026-09-08T08:41:37+00:00","event":"contact_lead_checked","telegram_user_id":1013908312,"telegram_message_id":666005,"contact_id":42721523,"amo_lead_id":42672661,"amo_pipeline_id":4311799}
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{"timestamp":"2026-09-08T09:31:21+00:00","event":"contact_lead_checked","telegram_user_id":391464293,"telegram_message_id":666162,"contact_id":42622209,"amo_lead_id":42569701,"amo_pipeline_id":4311799}
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{"timestamp":"2026-09-08T09:31:22+00:00","event":"contact_ai_lead_found","telegram_user_id":391464293,"telegram_message_id":666162,"contact_id":42622209,"amo_lead_id":42570933,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-08T09:31:22+00:00","event":"pipeline_check","telegram_user_id":391464293,"telegram_message_id":666162,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T09:31:22+00:00","event":"ai_request","telegram_user_id":391464293,"telegram_message_id":666162,"message":"Здравствуйте. Не открывается 19 тема в теории. 18 я посмотрел"}
{"timestamp":"2026-09-08T09:31:26+00:00","event":"ai_response","telegram_user_id":391464293,"telegram_message_id":666162,"duration_ms":4634,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-08T09:31:26+00:00","event":"handoff_requested","telegram_user_id":391464293,"telegram_message_id":666162,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-08T09:31:26+00:00","event":"handoff_mode_changed","telegram_user_id":391464293,"telegram_message_id":666162,"first_handoff":true}
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{"timestamp":"2026-09-08T09:31:33+00:00","event":"handoff_telegram_message_sent","telegram_user_id":391464293,"telegram_message_id":666162}
{"timestamp":"2026-09-08T09:31:34+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":391464293,"telegram_message_id":666162}
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{"timestamp":"2026-09-08T09:40:56+00:00","event":"ai_request","telegram_user_id":1375744503,"telegram_message_id":666181,"message":"Добрый день. Можете меня добавить в чат пожалуйста"}
{"timestamp":"2026-09-08T09:42:17+00:00","event":"ai_response","telegram_user_id":1375744503,"telegram_message_id":666181,"duration_ms":80630,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-08T09:42:17+00:00","event":"handoff_mode_changed","telegram_user_id":1375744503,"telegram_message_id":666181,"first_handoff":true}
{"timestamp":"2026-09-08T09:42:17+00:00","event":"sensei_prepare","telegram_user_id":1375744503,"telegram_message_id":666181,"amo_lead_id":"40742599"}
{"timestamp":"2026-09-08T09:42:18+00:00","event":"sensei_started","telegram_user_id":1375744503,"telegram_message_id":666181,"amo_lead_id":"40742599","result":true}
{"timestamp":"2026-09-08T09:42:21+00:00","event":"handoff_telegram_message_error","telegram_user_id":1375744503,"telegram_message_id":666181,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2702 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-08T09:42:21+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1375744503,"telegram_message_id":666181}
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{"timestamp":"2026-09-08T09:43:01+00:00","event":"support_mode_check","telegram_user_id":1216887588,"telegram_message_id":666186,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T09:43:01+00:00","event":"ai_skipped","telegram_user_id":1216887588,"telegram_message_id":666186,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T09:44:02+00:00","event":"support_mode_check","telegram_user_id":1506627132,"telegram_message_id":666191,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-08T09:44:33+00:00","event":"support_mode_check","telegram_user_id":1216887588,"telegram_message_id":666192,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T09:44:33+00:00","event":"ai_skipped","telegram_user_id":1216887588,"telegram_message_id":666192,"reason":"support_mode_human"}
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{"timestamp":"2026-09-08T09:46:41+00:00","event":"support_mode_check","telegram_user_id":1375744503,"telegram_message_id":666196,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T09:46:41+00:00","event":"ai_skipped","telegram_user_id":1375744503,"telegram_message_id":666196,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T09:47:42+00:00","event":"support_mode_check","telegram_user_id":1216887588,"telegram_message_id":666199,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T09:47:42+00:00","event":"ai_skipped","telegram_user_id":1216887588,"telegram_message_id":666199,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T09:48:21+00:00","event":"support_mode_check","telegram_user_id":611154929,"telegram_message_id":666201,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T09:48:21+00:00","event":"ai_skipped","telegram_user_id":611154929,"telegram_message_id":666201,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T09:50:26+00:00","event":"support_mode_check","telegram_user_id":611154929,"telegram_message_id":666205,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T09:50:26+00:00","event":"ai_skipped","telegram_user_id":611154929,"telegram_message_id":666205,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T09:50:34+00:00","event":"support_mode_check","telegram_user_id":243241045,"telegram_message_id":666206,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T09:50:34+00:00","event":"ai_skipped","telegram_user_id":243241045,"telegram_message_id":666206,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T09:50:47+00:00","event":"support_mode_check","telegram_user_id":570941279,"telegram_message_id":666207,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T09:50:47+00:00","event":"ai_skipped","telegram_user_id":570941279,"telegram_message_id":666207,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T09:54:08+00:00","event":"support_mode_check","telegram_user_id":570941279,"telegram_message_id":666212,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T09:54:08+00:00","event":"ai_skipped","telegram_user_id":570941279,"telegram_message_id":666212,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T10:02:03+00:00","event":"support_mode_check","telegram_user_id":430957336,"telegram_message_id":666220,"support_mode":"AI"}
{"timestamp":"2026-09-08T10:02:03+00:00","event":"pipeline_check","telegram_user_id":430957336,"telegram_message_id":666220,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T10:02:03+00:00","event":"ai_request","telegram_user_id":430957336,"telegram_message_id":666220,"message":"Добрый день!\nПодскажите пожалуйста,как там проходит вопрос с экзаменом в гбдд?"}
{"timestamp":"2026-09-08T10:02:09+00:00","event":"ai_response","telegram_user_id":430957336,"telegram_message_id":666220,"duration_ms":6228,"action":"ANSWER","answer":"Экзамен в ГИБДД проходит после сдачи внутреннего экзамена по теории и внутреннего экзамена по вождению, при полной оплате обучения.\n\nДальше можно выбрать вариант: сдавать с автошколой — тогда школа подаёт документы и сопровождает до полной сдачи, либо заранее согласовать выдачу документов и сдавать самостоятельно."}
{"timestamp":"2026-09-08T10:02:10+00:00","event":"telegram_ai_answer_sent","telegram_user_id":430957336,"telegram_message_id":666220,"answer":"Экзамен в ГИБДД проходит после сдачи внутреннего экзамена по теории и внутреннего экзамена по вождению, при полной оплате обучения.\n\nДальше можно выбрать вариант: сдавать с автошколой — тогда школа подаёт документы и сопровождает до полной сдачи, либо заранее согласовать выдачу документов и сдавать самостоятельно."}
{"timestamp":"2026-09-08T10:02:10+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":430957336,"telegram_message_id":666220}
{"timestamp":"2026-09-08T10:02:32+00:00","event":"support_mode_check","telegram_user_id":430957336,"telegram_message_id":666222,"support_mode":"AI"}
{"timestamp":"2026-09-08T10:02:32+00:00","event":"pipeline_check","telegram_user_id":430957336,"telegram_message_id":666222,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T10:02:32+00:00","event":"ai_request","telegram_user_id":430957336,"telegram_message_id":666222,"message":"Я уже сдал внутренний экзамен."}
{"timestamp":"2026-09-08T10:02:44+00:00","event":"ai_response","telegram_user_id":430957336,"telegram_message_id":666222,"duration_ms":11726,"action":"ANSWER","answer":"Если сданы оба внутренних экзамена и обучение полностью оплачено, следующий этап — экзамены в ГИБДД. Их можно сдавать с автошколой или самостоятельно. Вы сдали внутренние экзамены по теории и вождению?"}
{"timestamp":"2026-09-08T10:02:47+00:00","event":"telegram_ai_answer_sent","telegram_user_id":430957336,"telegram_message_id":666222,"answer":"Если сданы оба внутренних экзамена и обучение полностью оплачено, следующий этап — экзамены в ГИБДД. Их можно сдавать с автошколой или самостоятельно. Вы сдали внутренние экзамены по теории и вождению?"}
{"timestamp":"2026-09-08T10:02:47+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":430957336,"telegram_message_id":666222}
{"timestamp":"2026-09-08T10:03:43+00:00","event":"support_mode_check","telegram_user_id":430957336,"telegram_message_id":666225,"support_mode":"AI"}
{"timestamp":"2026-09-08T10:03:43+00:00","event":"pipeline_check","telegram_user_id":430957336,"telegram_message_id":666225,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T10:03:43+00:00","event":"ai_request","telegram_user_id":430957336,"telegram_message_id":666225,"message":"Да,записывался для сдачи с автошколой."}
{"timestamp":"2026-09-08T10:03:59+00:00","event":"ai_response","telegram_user_id":430957336,"telegram_message_id":666225,"duration_ms":15582,"action":"ANSWER","answer":"Следуйте инструкциям представителя автошколы в экзаменационном чате. Школа подаёт документы и сопровождает вас до полной сдачи экзаменов ГИБДД."}
{"timestamp":"2026-09-08T10:03:59+00:00","event":"telegram_ai_answer_sent","telegram_user_id":430957336,"telegram_message_id":666225,"answer":"Следуйте инструкциям представителя автошколы в экзаменационном чате. Школа подаёт документы и сопровождает вас до полной сдачи экзаменов ГИБДД."}
{"timestamp":"2026-09-08T10:03:59+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":430957336,"telegram_message_id":666225}
{"timestamp":"2026-09-08T10:04:00+00:00","event":"support_mode_check","telegram_user_id":511012864,"telegram_message_id":666226,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-08T11:31:05+00:00","event":"ai_request","telegram_user_id":505805758,"telegram_message_id":666387,"message":"Здравствуйте!"}
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{"timestamp":"2026-09-08T11:31:20+00:00","event":"ai_request","telegram_user_id":505805758,"telegram_message_id":666390,"message":"подскажите, пожалуйста, по моему свидетельству, полученному у вас"}
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{"timestamp":"2026-09-08T11:46:33+00:00","event":"ai_request","telegram_user_id":5309523066,"telegram_message_id":666423,"message":"Добрый день, расскажите, пожалуйста про порядок записи на практический экзамен"}
{"timestamp":"2026-09-08T11:46:47+00:00","event":"ai_response","telegram_user_id":5309523066,"telegram_message_id":666423,"duration_ms":14104,"action":"ANSWER","answer":"После прохождения 100% штатной практики вас добавляют в общий Telegram-чат внутреннего практического экзамена. В чате публикуют расписание с датой, временем и местом проведения. Вам нужно следить за расписанием и приехать в назначенное время."}
{"timestamp":"2026-09-08T11:46:47+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5309523066,"telegram_message_id":666423,"answer":"После прохождения 100% штатной практики вас добавляют в общий Telegram-чат внутреннего практического экзамена. В чате публикуют расписание с датой, временем и местом проведения. Вам нужно следить за расписанием и приехать в назначенное время."}
{"timestamp":"2026-09-08T11:46:47+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5309523066,"telegram_message_id":666423}
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{"timestamp":"2026-09-08T11:46:48+00:00","event":"ai_request","telegram_user_id":1135314105,"telegram_message_id":666424,"message":"Здравствуйте! Мне актуально Октябрьское Поле - МКПП и Щукинская МКПП\n\nНо более приоритетно Октябрьское поле"}
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{"timestamp":"2026-09-08T11:48:52+00:00","event":"ai_request","telegram_user_id":5309523066,"telegram_message_id":666430,"message":"В течении какого времени добавят в чат?"}
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{"timestamp":"2026-09-08T11:57:20+00:00","event":"ai_request","telegram_user_id":766612145,"telegram_message_id":666465,"message":"Здравствуйте, я буду сама сдавать экзамены.мне получается нужно забрать свои документы, что я закончила автошколу?"}
{"timestamp":"2026-09-08T11:57:37+00:00","event":"ai_response","telegram_user_id":766612145,"telegram_message_id":666465,"duration_ms":16222,"action":"ANSWER","answer":"Если оба внутренних экзамена сданы и курс оплачен полностью, да: нужно заранее согласовать выдачу документов, уточнить офис, приехать за документами в среду или субботу и подписать их получение. После этого можно сдавать экзамены ГИБДД самостоятельно."}
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{"timestamp":"2026-09-08T12:07:43+00:00","event":"ai_skipped","telegram_user_id":1135314105,"telegram_message_id":666477,"reason":"support_mode_human"}
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{"timestamp":"2026-09-08T12:14:32+00:00","event":"ai_skipped","telegram_user_id":5110979057,"telegram_message_id":666481,"reason":"support_mode_human"}
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{"timestamp":"2026-09-08T12:16:36+00:00","event":"ai_request","telegram_user_id":301188352,"telegram_message_id":666488,"message":"Спасибо! \nИ можете, пожалуйста, открыть мне попытку сдать теоретический экзамен?"}
{"timestamp":"2026-09-08T12:16:44+00:00","event":"ai_response","telegram_user_id":301188352,"telegram_message_id":666488,"duration_ms":8582,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-08T12:37:54+00:00","event":"ai_skipped","telegram_user_id":268611595,"telegram_message_id":666523,"reason":"support_mode_human"}
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{"timestamp":"2026-09-08T12:39:23+00:00","event":"ai_skipped","telegram_user_id":295820323,"telegram_message_id":666527,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T12:39:33+00:00","event":"support_mode_check","telegram_user_id":295820323,"telegram_message_id":666528,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T12:39:33+00:00","event":"ai_skipped","telegram_user_id":295820323,"telegram_message_id":666528,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T12:40:06+00:00","event":"support_mode_check","telegram_user_id":268611595,"telegram_message_id":666531,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T12:40:06+00:00","event":"ai_skipped","telegram_user_id":268611595,"telegram_message_id":666531,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T12:40:38+00:00","event":"support_mode_check","telegram_user_id":5110979057,"telegram_message_id":666533,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T12:40:38+00:00","event":"ai_skipped","telegram_user_id":5110979057,"telegram_message_id":666533,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T12:40:39+00:00","event":"support_mode_check","telegram_user_id":514924994,"telegram_message_id":666534,"support_mode":"AI"}
{"timestamp":"2026-09-08T12:40:39+00:00","event":"pipeline_missing_in_db","telegram_user_id":514924994,"telegram_message_id":666534,"amo_lead_id":null}
{"timestamp":"2026-09-08T12:40:39+00:00","event":"legacy_leadid_check","telegram_user_id":514924994,"telegram_message_id":666534,"legacy_leadid":"42640359"}
{"timestamp":"2026-09-08T12:40:41+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":514924994,"telegram_message_id":666534,"contact_id":42640359,"linked_leads_count":2}
{"timestamp":"2026-09-08T12:40:42+00:00","event":"contact_lead_checked","telegram_user_id":514924994,"telegram_message_id":666534,"contact_id":42640359,"amo_lead_id":42592893,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-08T12:40:43+00:00","event":"contact_lead_checked","telegram_user_id":514924994,"telegram_message_id":666534,"contact_id":42640359,"amo_lead_id":42619297,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-08T12:40:43+00:00","event":"contact_ai_lead_found","telegram_user_id":514924994,"telegram_message_id":666534,"contact_id":42640359,"amo_lead_id":42619297,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-08T12:40:43+00:00","event":"pipeline_check","telegram_user_id":514924994,"telegram_message_id":666534,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T12:40:43+00:00","event":"ai_request","telegram_user_id":514924994,"telegram_message_id":666534,"message":"добрый день! \nподскажите, справку нужно вести в офис, или же можно куда-то подкрепить?"}
{"timestamp":"2026-09-08T12:40:44+00:00","event":"support_mode_check","telegram_user_id":5110979057,"telegram_message_id":666535,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T12:40:44+00:00","event":"ai_skipped","telegram_user_id":5110979057,"telegram_message_id":666535,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T12:40:53+00:00","event":"ai_response","telegram_user_id":514924994,"telegram_message_id":666534,"duration_ms":9841,"action":"ANSWER","answer":"Оригинал медсправки 003-В/у нужно привезти в офис автошколы. Предварительная запись не требуется. Вместе со справкой могут потребоваться паспорт и СНИЛС."}
{"timestamp":"2026-09-08T12:40:53+00:00","event":"telegram_ai_answer_sent","telegram_user_id":514924994,"telegram_message_id":666534,"answer":"Оригинал медсправки 003-В/у нужно привезти в офис автошколы. Предварительная запись не требуется. Вместе со справкой могут потребоваться паспорт и СНИЛС."}
{"timestamp":"2026-09-08T12:40:53+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":514924994,"telegram_message_id":666534}
{"timestamp":"2026-09-08T12:41:17+00:00","event":"support_mode_check","telegram_user_id":514924994,"telegram_message_id":666537,"support_mode":"AI"}
{"timestamp":"2026-09-08T12:41:17+00:00","event":"pipeline_check","telegram_user_id":514924994,"telegram_message_id":666537,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T12:41:17+00:00","event":"ai_request","telegram_user_id":514924994,"telegram_message_id":666537,"message":"подскажите рабочие часы"}
{"timestamp":"2026-09-08T12:41:22+00:00","event":"ai_response","telegram_user_id":514924994,"telegram_message_id":666537,"duration_ms":5299,"action":"ANSWER","answer":"Офисы работают со вторника по субботу с 11:00 до 19:45. Воскресенье и понедельник — выходные."}
{"timestamp":"2026-09-08T12:41:22+00:00","event":"telegram_ai_answer_sent","telegram_user_id":514924994,"telegram_message_id":666537,"answer":"Офисы работают со вторника по субботу с 11:00 до 19:45. Воскресенье и понедельник — выходные."}
{"timestamp":"2026-09-08T12:41:22+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":514924994,"telegram_message_id":666537}
{"timestamp":"2026-09-08T12:41:48+00:00","event":"support_mode_check","telegram_user_id":514924994,"telegram_message_id":666540,"support_mode":"AI"}
{"timestamp":"2026-09-08T12:41:48+00:00","event":"pipeline_check","telegram_user_id":514924994,"telegram_message_id":666540,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T12:41:48+00:00","event":"ai_request","telegram_user_id":514924994,"telegram_message_id":666540,"message":"спасибо"}
{"timestamp":"2026-09-08T12:41:53+00:00","event":"ai_response","telegram_user_id":514924994,"telegram_message_id":666540,"duration_ms":4111,"action":"ANSWER","answer":"Пожалуйста!"}
{"timestamp":"2026-09-08T12:41:55+00:00","event":"telegram_ai_answer_error","telegram_user_id":514924994,"telegram_message_id":666540,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2702 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-08T12:41:55+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":514924994,"telegram_message_id":666540}
{"timestamp":"2026-09-08T12:42:00+00:00","event":"support_mode_check","telegram_user_id":944748734,"telegram_message_id":666543,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T12:42:00+00:00","event":"ai_skipped","telegram_user_id":944748734,"telegram_message_id":666543,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T12:42:35+00:00","event":"support_mode_check","telegram_user_id":268611595,"telegram_message_id":666546,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T12:42:35+00:00","event":"ai_skipped","telegram_user_id":268611595,"telegram_message_id":666546,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T12:44:45+00:00","event":"support_mode_check","telegram_user_id":781589718,"telegram_message_id":666551,"support_mode":"AI"}
{"timestamp":"2026-09-08T12:44:45+00:00","event":"pipeline_missing_in_db","telegram_user_id":781589718,"telegram_message_id":666551,"amo_lead_id":null}
{"timestamp":"2026-09-08T12:44:45+00:00","event":"legacy_leadid_check","telegram_user_id":781589718,"telegram_message_id":666551,"legacy_leadid":"42691251"}
{"timestamp":"2026-09-08T12:44:47+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":781589718,"telegram_message_id":666551,"amo_lead_id":42691251,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-08T12:44:47+00:00","event":"pipeline_check","telegram_user_id":781589718,"telegram_message_id":666551,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T12:44:47+00:00","event":"ai_request","telegram_user_id":781589718,"telegram_message_id":666551,"message":"Станции: бабушкинская, вднх, медведково, Отрадное. \n\nПожелания: запись на занятия регулярная, заранее (возможно, через гугл таблицу, как у инструктора на вднх). В идеале, если есть свободные места, запись к Артуру Григорьевичу Захаряну"}
{"timestamp":"2026-09-08T12:44:56+00:00","event":"ai_response","telegram_user_id":781589718,"telegram_message_id":666551,"duration_ms":9436,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-08T12:44:56+00:00","event":"handoff_requested","telegram_user_id":781589718,"telegram_message_id":666551,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-08T12:44:56+00:00","event":"handoff_mode_changed","telegram_user_id":781589718,"telegram_message_id":666551,"first_handoff":true}
{"timestamp":"2026-09-08T12:44:56+00:00","event":"sensei_prepare","telegram_user_id":781589718,"telegram_message_id":666551,"amo_lead_id":"42691251"}
{"timestamp":"2026-09-08T12:44:58+00:00","event":"sensei_started","telegram_user_id":781589718,"telegram_message_id":666551,"amo_lead_id":"42691251","result":true}
{"timestamp":"2026-09-08T12:44:59+00:00","event":"handoff_telegram_message_sent","telegram_user_id":781589718,"telegram_message_id":666551}
{"timestamp":"2026-09-08T12:44:59+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":781589718,"telegram_message_id":666551}
{"timestamp":"2026-09-08T12:45:45+00:00","event":"support_mode_check","telegram_user_id":5110979057,"telegram_message_id":666555,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T12:45:45+00:00","event":"ai_skipped","telegram_user_id":5110979057,"telegram_message_id":666555,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T12:48:31+00:00","event":"support_mode_check","telegram_user_id":781589718,"telegram_message_id":666560,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T12:48:31+00:00","event":"ai_skipped","telegram_user_id":781589718,"telegram_message_id":666560,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T12:49:30+00:00","event":"support_mode_check","telegram_user_id":231520004,"telegram_message_id":666563,"support_mode":"AI"}
{"timestamp":"2026-09-08T12:49:30+00:00","event":"pipeline_missing_in_db","telegram_user_id":231520004,"telegram_message_id":666563,"amo_lead_id":null}
{"timestamp":"2026-09-08T12:49:30+00:00","event":"legacy_leadid_check","telegram_user_id":231520004,"telegram_message_id":666563,"legacy_leadid":"41099603"}
{"timestamp":"2026-09-08T12:49:31+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":231520004,"telegram_message_id":666563,"amo_lead_id":41099603,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-08T12:49:31+00:00","event":"pipeline_check","telegram_user_id":231520004,"telegram_message_id":666563,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T12:49:31+00:00","event":"ai_request","telegram_user_id":231520004,"telegram_message_id":666563,"message":"Добрый день! А можно мне еще раз открыть доступ к повторному прохождению внутреннего экзамена"}
{"timestamp":"2026-09-08T12:49:40+00:00","event":"ai_response","telegram_user_id":231520004,"telegram_message_id":666563,"duration_ms":9444,"action":"ANSWER","answer":"Уточните, пожалуйста: речь о пересдаче внутреннего теоретического или практического экзамена?"}
{"timestamp":"2026-09-08T12:49:41+00:00","event":"telegram_ai_answer_sent","telegram_user_id":231520004,"telegram_message_id":666563,"answer":"Уточните, пожалуйста: речь о пересдаче внутреннего теоретического или практического экзамена?"}
{"timestamp":"2026-09-08T12:49:41+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":231520004,"telegram_message_id":666563}
{"timestamp":"2026-09-08T12:50:04+00:00","event":"support_mode_check","telegram_user_id":280387616,"telegram_message_id":666566,"support_mode":"AI"}
{"timestamp":"2026-09-08T12:50:04+00:00","event":"pipeline_check","telegram_user_id":280387616,"telegram_message_id":666566,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T12:50:04+00:00","event":"ai_request","telegram_user_id":280387616,"telegram_message_id":666566,"message":"Подскажите, удалось ли подтвердить?"}
{"timestamp":"2026-09-08T12:50:10+00:00","event":"ai_response","telegram_user_id":280387616,"telegram_message_id":666566,"duration_ms":5869,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-08T12:50:10+00:00","event":"handoff_requested","telegram_user_id":280387616,"telegram_message_id":666566,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-08T12:50:10+00:00","event":"handoff_mode_changed","telegram_user_id":280387616,"telegram_message_id":666566,"first_handoff":true}
{"timestamp":"2026-09-08T12:50:10+00:00","event":"sensei_prepare","telegram_user_id":280387616,"telegram_message_id":666566,"amo_lead_id":"40375047"}
{"timestamp":"2026-09-08T12:50:15+00:00","event":"sensei_started","telegram_user_id":280387616,"telegram_message_id":666566,"amo_lead_id":"40375047","result":true}
{"timestamp":"2026-09-08T12:50:17+00:00","event":"handoff_telegram_message_error","telegram_user_id":280387616,"telegram_message_id":666566,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2703 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-08T12:50:18+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":280387616,"telegram_message_id":666566}
{"timestamp":"2026-09-08T12:50:39+00:00","event":"support_mode_check","telegram_user_id":944748734,"telegram_message_id":666569,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T12:50:39+00:00","event":"ai_skipped","telegram_user_id":944748734,"telegram_message_id":666569,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T12:51:37+00:00","event":"support_mode_check","telegram_user_id":944748734,"telegram_message_id":666571,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T12:51:37+00:00","event":"ai_skipped","telegram_user_id":944748734,"telegram_message_id":666571,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T12:51:38+00:00","event":"support_mode_check","telegram_user_id":1867239881,"telegram_message_id":666572,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T12:51:38+00:00","event":"ai_skipped","telegram_user_id":1867239881,"telegram_message_id":666572,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T12:51:51+00:00","event":"support_mode_check","telegram_user_id":1135314105,"telegram_message_id":666574,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T12:51:51+00:00","event":"ai_skipped","telegram_user_id":1135314105,"telegram_message_id":666574,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T12:57:26+00:00","event":"support_mode_check","telegram_user_id":1409956934,"telegram_message_id":666579,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T12:57:26+00:00","event":"ai_skipped","telegram_user_id":1409956934,"telegram_message_id":666579,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T13:02:00+00:00","event":"support_mode_check","telegram_user_id":1164047086,"telegram_message_id":666581,"support_mode":"AI"}
{"timestamp":"2026-09-08T13:02:00+00:00","event":"pipeline_missing_in_db","telegram_user_id":1164047086,"telegram_message_id":666581,"amo_lead_id":null}
{"timestamp":"2026-09-08T13:02:00+00:00","event":"legacy_leadid_check","telegram_user_id":1164047086,"telegram_message_id":666581,"legacy_leadid":"42713707"}
{"timestamp":"2026-09-08T13:02:03+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1164047086,"telegram_message_id":666581,"contact_id":42713707,"linked_leads_count":2}
{"timestamp":"2026-09-08T13:02:05+00:00","event":"contact_lead_checked","telegram_user_id":1164047086,"telegram_message_id":666581,"contact_id":42713707,"amo_lead_id":42675477,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-08T13:02:06+00:00","event":"contact_lead_checked","telegram_user_id":1164047086,"telegram_message_id":666581,"contact_id":42713707,"amo_lead_id":42826239,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-08T13:02:06+00:00","event":"contact_ai_lead_found","telegram_user_id":1164047086,"telegram_message_id":666581,"contact_id":42713707,"amo_lead_id":42826239,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-08T13:02:06+00:00","event":"pipeline_check","telegram_user_id":1164047086,"telegram_message_id":666581,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T13:02:06+00:00","event":"ai_request","telegram_user_id":1164047086,"telegram_message_id":666581,"message":"Привет"}
{"timestamp":"2026-09-08T13:02:11+00:00","event":"ai_response","telegram_user_id":1164047086,"telegram_message_id":666581,"duration_ms":4875,"action":"ANSWER","answer":"Здравствуйте! Чем могу помочь?"}
{"timestamp":"2026-09-08T13:02:11+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1164047086,"telegram_message_id":666581,"answer":"Здравствуйте! Чем могу помочь?"}
{"timestamp":"2026-09-08T13:02:11+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1164047086,"telegram_message_id":666581}
{"timestamp":"2026-09-08T13:12:01+00:00","event":"support_mode_check","telegram_user_id":947010035,"telegram_message_id":666585,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T13:12:01+00:00","event":"ai_skipped","telegram_user_id":947010035,"telegram_message_id":666585,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T13:12:49+00:00","event":"support_mode_check","telegram_user_id":5072841858,"telegram_message_id":666586,"support_mode":"AI"}
{"timestamp":"2026-09-08T13:12:49+00:00","event":"pipeline_check","telegram_user_id":5072841858,"telegram_message_id":666586,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T13:12:49+00:00","event":"ai_request","telegram_user_id":5072841858,"telegram_message_id":666586,"message":"Здравствуйте! \nПодскажите, пожалуйста, \n1.есть ли помощь со сдачей экзамена в ГИБДД? \n2. тренировка по экзаменационному маршруту? \n3. Нужно ли продлевать действие договора для пересдачи внутреннего экзамена по практике?"}
{"timestamp":"2026-09-08T13:12:57+00:00","event":"ai_response","telegram_user_id":5072841858,"telegram_message_id":666586,"duration_ms":8409,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-08T13:12:57+00:00","event":"handoff_requested","telegram_user_id":5072841858,"telegram_message_id":666586,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-08T13:12:57+00:00","event":"handoff_mode_changed","telegram_user_id":5072841858,"telegram_message_id":666586,"first_handoff":true}
{"timestamp":"2026-09-08T13:12:57+00:00","event":"sensei_prepare","telegram_user_id":5072841858,"telegram_message_id":666586,"amo_lead_id":"41589563"}
{"timestamp":"2026-09-08T13:12:58+00:00","event":"sensei_started","telegram_user_id":5072841858,"telegram_message_id":666586,"amo_lead_id":"41589563","result":true}
{"timestamp":"2026-09-08T13:13:01+00:00","event":"handoff_telegram_message_error","telegram_user_id":5072841858,"telegram_message_id":666586,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2702 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-08T13:13:06+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5072841858,"telegram_message_id":666586}
{"timestamp":"2026-09-08T13:20:10+00:00","event":"support_mode_check","telegram_user_id":698952128,"telegram_message_id":666587,"support_mode":"AI"}
{"timestamp":"2026-09-08T13:20:10+00:00","event":"pipeline_missing_in_db","telegram_user_id":698952128,"telegram_message_id":666587,"amo_lead_id":null}
{"timestamp":"2026-09-08T13:20:10+00:00","event":"legacy_leadid_check","telegram_user_id":698952128,"telegram_message_id":666587,"legacy_leadid":"37603833"}
{"timestamp":"2026-09-08T13:20:12+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":698952128,"telegram_message_id":666587,"amo_lead_id":37603833,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-08T13:20:12+00:00","event":"pipeline_check","telegram_user_id":698952128,"telegram_message_id":666587,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T13:20:12+00:00","event":"ai_request","telegram_user_id":698952128,"telegram_message_id":666587,"message":"1"}
{"timestamp":"2026-09-08T13:20:19+00:00","event":"ai_response","telegram_user_id":698952128,"telegram_message_id":666587,"duration_ms":6250,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-08T13:20:19+00:00","event":"handoff_requested","telegram_user_id":698952128,"telegram_message_id":666587,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-08T13:20:19+00:00","event":"handoff_mode_changed","telegram_user_id":698952128,"telegram_message_id":666587,"first_handoff":true}
{"timestamp":"2026-09-08T13:20:19+00:00","event":"sensei_prepare","telegram_user_id":698952128,"telegram_message_id":666587,"amo_lead_id":"37603833"}
{"timestamp":"2026-09-08T13:20:20+00:00","event":"sensei_started","telegram_user_id":698952128,"telegram_message_id":666587,"amo_lead_id":"37603833","result":true}
{"timestamp":"2026-09-08T13:20:21+00:00","event":"handoff_telegram_message_sent","telegram_user_id":698952128,"telegram_message_id":666587}
{"timestamp":"2026-09-08T13:20:21+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":698952128,"telegram_message_id":666587}
{"timestamp":"2026-09-08T13:21:10+00:00","event":"support_mode_check","telegram_user_id":698952128,"telegram_message_id":666590,"support_mode":"AI"}
{"timestamp":"2026-09-08T13:21:10+00:00","event":"pipeline_check","telegram_user_id":698952128,"telegram_message_id":666590,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T13:21:10+00:00","event":"ai_request","telegram_user_id":698952128,"telegram_message_id":666590,"message":"1"}
{"timestamp":"2026-09-08T13:21:18+00:00","event":"ai_response","telegram_user_id":698952128,"telegram_message_id":666590,"duration_ms":7979,"action":"ANSWER","answer":"Уточните, пожалуйста, ваш вопрос."}
{"timestamp":"2026-09-08T13:21:19+00:00","event":"telegram_ai_answer_sent","telegram_user_id":698952128,"telegram_message_id":666590,"answer":"Уточните, пожалуйста, ваш вопрос."}
{"timestamp":"2026-09-08T13:21:19+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":698952128,"telegram_message_id":666590}
{"timestamp":"2026-09-08T13:31:04+00:00","event":"support_mode_check","telegram_user_id":295820323,"telegram_message_id":666602,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T13:31:04+00:00","event":"ai_skipped","telegram_user_id":295820323,"telegram_message_id":666602,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T13:31:50+00:00","event":"support_mode_check","telegram_user_id":268611595,"telegram_message_id":666603,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T13:31:50+00:00","event":"ai_skipped","telegram_user_id":268611595,"telegram_message_id":666603,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T13:37:47+00:00","event":"support_mode_check","telegram_user_id":944748734,"telegram_message_id":666609,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T13:37:47+00:00","event":"ai_skipped","telegram_user_id":944748734,"telegram_message_id":666609,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T13:38:36+00:00","event":"support_mode_check","telegram_user_id":1400741882,"telegram_message_id":666613,"support_mode":"AI"}
{"timestamp":"2026-09-08T13:38:36+00:00","event":"pipeline_missing_in_db","telegram_user_id":1400741882,"telegram_message_id":666613,"amo_lead_id":null}
{"timestamp":"2026-09-08T13:38:36+00:00","event":"legacy_leadid_check","telegram_user_id":1400741882,"telegram_message_id":666613,"legacy_leadid":"41181263"}
{"timestamp":"2026-09-08T13:38:38+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1400741882,"telegram_message_id":666613,"contact_id":41181263,"linked_leads_count":1}
{"timestamp":"2026-09-08T13:38:39+00:00","event":"contact_lead_checked","telegram_user_id":1400741882,"telegram_message_id":666613,"contact_id":41181263,"amo_lead_id":39522773,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-08T13:38:39+00:00","event":"contact_ai_lead_found","telegram_user_id":1400741882,"telegram_message_id":666613,"contact_id":41181263,"amo_lead_id":39522773,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-08T13:38:39+00:00","event":"pipeline_check","telegram_user_id":1400741882,"telegram_message_id":666613,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T13:38:39+00:00","event":"ai_request","telegram_user_id":1400741882,"telegram_message_id":666613,"message":"Добрый день ,хотела бы узнать по поводу инструктора ,чтобы начать практику"}
{"timestamp":"2026-09-08T13:38:57+00:00","event":"ai_response","telegram_user_id":1400741882,"telegram_message_id":666613,"duration_ms":18390,"action":"ANSWER","answer":"После допуска к практике и выбора удобных локаций инструктора назначают по вторникам и пятницам. Первое занятие обычно начинается через 1–2 недели после назначения. Вам нужно выбрать удобные локации и дождаться назначения."}
{"timestamp":"2026-09-08T13:38:57+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1400741882,"telegram_message_id":666613,"answer":"После допуска к практике и выбора удобных локаций инструктора назначают по вторникам и пятницам. Первое занятие обычно начинается через 1–2 недели после назначения. Вам нужно выбрать удобные локации и дождаться назначения."}
{"timestamp":"2026-09-08T13:38:58+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1400741882,"telegram_message_id":666613}
{"timestamp":"2026-09-08T13:39:59+00:00","event":"support_mode_check","telegram_user_id":1400741882,"telegram_message_id":666616,"support_mode":"AI"}
{"timestamp":"2026-09-08T13:39:59+00:00","event":"pipeline_check","telegram_user_id":1400741882,"telegram_message_id":666616,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T13:39:59+00:00","event":"ai_request","telegram_user_id":1400741882,"telegram_message_id":666616,"message":"а где можно выбрать локацию ?"}
{"timestamp":"2026-09-08T13:40:04+00:00","event":"ai_response","telegram_user_id":1400741882,"telegram_message_id":666616,"duration_ms":4728,"action":"ANSWER","answer":"Выбрать удобную локацию можно на карте автодромов — обычно рядом с домом, работой или учёбой."}
{"timestamp":"2026-09-08T13:40:04+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1400741882,"telegram_message_id":666616,"answer":"Выбрать удобную локацию можно на карте автодромов — обычно рядом с домом, работой или учёбой."}
{"timestamp":"2026-09-08T13:40:04+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1400741882,"telegram_message_id":666616}
{"timestamp":"2026-09-08T13:40:44+00:00","event":"support_mode_check","telegram_user_id":1400741882,"telegram_message_id":666618,"support_mode":"AI"}
{"timestamp":"2026-09-08T13:40:44+00:00","event":"pipeline_check","telegram_user_id":1400741882,"telegram_message_id":666618,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T13:40:44+00:00","event":"ai_request","telegram_user_id":1400741882,"telegram_message_id":666618,"message":"где карта автодромов ?"}
{"timestamp":"2026-09-08T13:40:51+00:00","event":"ai_response","telegram_user_id":1400741882,"telegram_message_id":666618,"duration_ms":7229,"action":"ANSWER","answer":"Карту автодромов можно посмотреть на официальном сайте автошколы. Там указано более 155 точек по Москве."}
{"timestamp":"2026-09-08T13:40:52+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1400741882,"telegram_message_id":666618,"answer":"Карту автодромов можно посмотреть на официальном сайте автошколы. Там указано более 155 точек по Москве."}
{"timestamp":"2026-09-08T13:40:52+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1400741882,"telegram_message_id":666618}
{"timestamp":"2026-09-08T13:41:53+00:00","event":"support_mode_check","telegram_user_id":467655927,"telegram_message_id":666621,"support_mode":"AI"}
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{"timestamp":"2026-09-08T13:41:56+00:00","event":"contact_lead_checked","telegram_user_id":467655927,"telegram_message_id":666621,"contact_id":42488061,"amo_lead_id":42385545,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-08T13:41:56+00:00","event":"contact_ai_lead_found","telegram_user_id":467655927,"telegram_message_id":666621,"contact_id":42488061,"amo_lead_id":42385545,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-08T13:41:56+00:00","event":"pipeline_check","telegram_user_id":467655927,"telegram_message_id":666621,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T13:41:56+00:00","event":"ai_request","telegram_user_id":467655927,"telegram_message_id":666621,"message":"здравствуйте, можно ли поменять инструктора?"}
{"timestamp":"2026-09-08T13:41:59+00:00","event":"ai_response","telegram_user_id":467655927,"telegram_message_id":666621,"duration_ms":3114,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-08T13:41:59+00:00","event":"sensei_prepare","telegram_user_id":467655927,"telegram_message_id":666621,"amo_lead_id":"42385545"}
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{"timestamp":"2026-09-08T13:42:02+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":467655927,"telegram_message_id":666621}
{"timestamp":"2026-09-08T13:43:53+00:00","event":"support_mode_check","telegram_user_id":457136823,"telegram_message_id":666626,"support_mode":"AI"}
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{"timestamp":"2026-09-08T13:43:53+00:00","event":"ai_request","telegram_user_id":457136823,"telegram_message_id":666626,"message":"Взвесив всë, принял решение что всë же нужно докатать программу.\nПо расположению удобнее будет бабушкинская"}
{"timestamp":"2026-09-08T13:44:13+00:00","event":"support_mode_check","telegram_user_id":467655927,"telegram_message_id":666628,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T13:44:13+00:00","event":"ai_skipped","telegram_user_id":467655927,"telegram_message_id":666628,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T13:44:13+00:00","event":"ai_response","telegram_user_id":457136823,"telegram_message_id":666626,"duration_ms":20744,"action":"ANSWER","answer":"Принято: удобная локация — Бабушкинская. После допуска к практике инструктора назначают по вторникам и пятницам. Первое занятие обычно начинается через 1–2 недели после назначения."}
{"timestamp":"2026-09-08T13:44:14+00:00","event":"telegram_ai_answer_sent","telegram_user_id":457136823,"telegram_message_id":666626,"answer":"Принято: удобная локация — Бабушкинская. После допуска к практике инструктора назначают по вторникам и пятницам. Первое занятие обычно начинается через 1–2 недели после назначения."}
{"timestamp":"2026-09-08T13:44:14+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":457136823,"telegram_message_id":666626}
{"timestamp":"2026-09-08T13:44:56+00:00","event":"support_mode_check","telegram_user_id":944748734,"telegram_message_id":666631,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-08T13:45:23+00:00","event":"ai_request","telegram_user_id":1243713243,"telegram_message_id":666632,"message":"Здравствуйте, назначьте мне внутренний экзамен"}
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{"timestamp":"2026-09-08T13:47:10+00:00","event":"ai_skipped","telegram_user_id":1400741882,"telegram_message_id":666640,"reason":"support_mode_human"}
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{"timestamp":"2026-09-08T13:48:27+00:00","event":"ai_request","telegram_user_id":846289958,"telegram_message_id":666644,"message":"Добры день."}
{"timestamp":"2026-09-08T13:48:30+00:00","event":"ai_response","telegram_user_id":846289958,"telegram_message_id":666644,"duration_ms":2638,"action":"ANSWER","answer":"Добрый день! Чем можем помочь?"}
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{"timestamp":"2026-09-08T13:49:06+00:00","event":"support_mode_check","telegram_user_id":1400741882,"telegram_message_id":666646,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T13:49:06+00:00","event":"ai_skipped","telegram_user_id":1400741882,"telegram_message_id":666646,"reason":"support_mode_human"}
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{"timestamp":"2026-09-08T13:49:41+00:00","event":"ai_request","telegram_user_id":846289958,"telegram_message_id":666648,"message":"Скажите пожалуйста сколько у меня мото часов в программе?"}
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{"timestamp":"2026-09-08T14:05:36+00:00","event":"ai_request","telegram_user_id":1073613507,"telegram_message_id":666686,"message":"На этой неделе заедет моя подруга, Малиновская Татьяна Александровна\nПередайте всё ей, она уже мне их отправит, заранее благодарю"}
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{"timestamp":"2026-09-08T15:51:32+00:00","event":"support_mode_check","telegram_user_id":941007469,"telegram_message_id":667060,"support_mode":"AI"}
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{"timestamp":"2026-09-08T15:51:32+00:00","event":"ai_request","telegram_user_id":941007469,"telegram_message_id":667060,"message":"здравствуйте"}
{"timestamp":"2026-09-08T15:51:36+00:00","event":"ai_response","telegram_user_id":941007469,"telegram_message_id":667060,"duration_ms":3568,"action":"ANSWER","answer":"Здравствуйте! Чем могу помочь?"}
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{"timestamp":"2026-09-08T15:52:04+00:00","event":"ai_request","telegram_user_id":819405348,"telegram_message_id":667064,"message":"Добрый день! Вы назначили мне инструктора Сергея. Я с ним списалась, у него рабочий график с 10 до 19. Я в анкете указывала, что мне удобно время либо утреннее до 9:00, либо вечернее в 19-20 начало занятия. Получается, мы с инструктором не совпадаем по графику совсем. Также ответа от Сергея я ждала 2 дня. Подскажите, как будем из этой ситуации выходить?"}
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{"timestamp":"2026-09-08T15:54:12+00:00","event":"ai_request","telegram_user_id":1378211816,"telegram_message_id":667073,"message":"Вот так нормально?"}
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{"timestamp":"2026-09-08T15:59:36+00:00","event":"ai_skipped","telegram_user_id":5288799894,"telegram_message_id":667083,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T16:03:09+00:00","event":"support_mode_check","telegram_user_id":1012204680,"telegram_message_id":667087,"support_mode":"AI"}
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{"timestamp":"2026-09-08T16:03:09+00:00","event":"ai_request","telegram_user_id":1012204680,"telegram_message_id":667087,"message":"Я сдала теоретическую часть. Как записаться на практику?"}
{"timestamp":"2026-09-08T16:03:20+00:00","event":"ai_response","telegram_user_id":1012204680,"telegram_message_id":667087,"duration_ms":11075,"action":"ANSWER","answer":"Чтобы начать практику при рассрочке, нужно:\n\n- пройти более 50% теории;\n- предоставить оригинал медсправки 003-В/у;\n- оплатить третий взнос.\n\nПосле допуска выберите удобные локации, затем автошкола назначит инструктора. Назначение проходит по вторникам и пятницам, первое занятие обычно начинается через 1–2 недели после назначения."}
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{"timestamp":"2026-09-08T16:07:06+00:00","event":"ai_request","telegram_user_id":1195007267,"telegram_message_id":667095,"message":"Добрый день,не могу войти в приложение,готовилась все это время к сдаче теории,хотела бы пройти тест чтобы выйти на этап вождения"}
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{"timestamp":"2026-09-08T16:14:07+00:00","event":"support_mode_check","telegram_user_id":708697081,"telegram_message_id":667105,"support_mode":"AI"}
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{"timestamp":"2026-09-08T16:14:07+00:00","event":"ai_request","telegram_user_id":708697081,"telegram_message_id":667105,"message":"Добрый вечер) Не открывается. Пришлите пожалуйста в формате документа"}
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{"timestamp":"2026-09-08T16:23:57+00:00","event":"contact_lead_checked","telegram_user_id":947396034,"telegram_message_id":667145,"contact_id":41783971,"amo_lead_id":41219097,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-08T16:23:57+00:00","event":"contact_lead_checked","telegram_user_id":947396034,"telegram_message_id":667145,"contact_id":41783971,"amo_lead_id":41647075,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-08T16:23:57+00:00","event":"contact_ai_lead_found","telegram_user_id":947396034,"telegram_message_id":667145,"contact_id":41783971,"amo_lead_id":41647075,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-08T16:23:57+00:00","event":"pipeline_check","telegram_user_id":947396034,"telegram_message_id":667145,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T16:23:57+00:00","event":"ai_request","telegram_user_id":947396034,"telegram_message_id":667145,"message":"Здравствуйте! Извините, что долго не отвечал. Просто проблема в том, что я всё лето мало откатал с преподавателем: то переезд, то бензин, то занят. В общем, я мало покатал. И если можно получить один месяц бесплатно."}
{"timestamp":"2026-09-08T16:24:15+00:00","event":"support_mode_check","telegram_user_id":947396034,"telegram_message_id":667147,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T16:24:15+00:00","event":"ai_skipped","telegram_user_id":947396034,"telegram_message_id":667147,"reason":"support_mode_human"}
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{"timestamp":"2026-09-08T16:24:27+00:00","event":"handoff_requested","telegram_user_id":947396034,"telegram_message_id":667145,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-08T16:24:28+00:00","event":"handoff_telegram_message_sent","telegram_user_id":947396034,"telegram_message_id":667145}
{"timestamp":"2026-09-08T16:24:28+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":947396034,"telegram_message_id":667145}
{"timestamp":"2026-09-08T16:32:44+00:00","event":"support_mode_check","telegram_user_id":982865562,"telegram_message_id":667160,"support_mode":"AI"}
{"timestamp":"2026-09-08T16:32:44+00:00","event":"pipeline_missing_in_db","telegram_user_id":982865562,"telegram_message_id":667160,"amo_lead_id":null}
{"timestamp":"2026-09-08T16:32:44+00:00","event":"legacy_leadid_check","telegram_user_id":982865562,"telegram_message_id":667160,"legacy_leadid":"42510653"}
{"timestamp":"2026-09-08T16:32:46+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":982865562,"telegram_message_id":667160,"amo_lead_id":42510653,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-08T16:32:46+00:00","event":"pipeline_check","telegram_user_id":982865562,"telegram_message_id":667160,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T16:32:46+00:00","event":"ai_request","telegram_user_id":982865562,"telegram_message_id":667160,"message":"Элекьрозаводская и Озерная. До конца октября любое время, предпочтительно утренние часы. \nДалее выходные и вечерние часы после 18.00"}
{"timestamp":"2026-09-08T16:33:07+00:00","event":"ai_response","telegram_user_id":982865562,"telegram_message_id":667160,"duration_ms":21548,"action":"ANSWER","answer":"Удобные локации: Электрозаводская и Озёрная. До конца октября предпочтительны утренние часы, далее — выходные и будни после 18:00.\n\nПосле допуска к практике и выбора локаций инструктора назначают по вторникам и пятницам. Первое занятие обычно начинается через 1–2 недели после назначения."}
{"timestamp":"2026-09-08T16:33:08+00:00","event":"telegram_ai_answer_sent","telegram_user_id":982865562,"telegram_message_id":667160,"answer":"Удобные локации: Электрозаводская и Озёрная. До конца октября предпочтительны утренние часы, далее — выходные и будни после 18:00.\n\nПосле допуска к практике и выбора локаций инструктора назначают по вторникам и пятницам. Первое занятие обычно начинается через 1–2 недели после назначения."}
{"timestamp":"2026-09-08T16:33:08+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":982865562,"telegram_message_id":667160}
{"timestamp":"2026-09-08T16:40:08+00:00","event":"support_mode_check","telegram_user_id":1506627132,"telegram_message_id":667170,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T16:40:08+00:00","event":"ai_skipped","telegram_user_id":1506627132,"telegram_message_id":667170,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T16:51:20+00:00","event":"support_mode_check","telegram_user_id":984256162,"telegram_message_id":667178,"support_mode":"AI"}
{"timestamp":"2026-09-08T16:51:20+00:00","event":"pipeline_missing_in_db","telegram_user_id":984256162,"telegram_message_id":667178,"amo_lead_id":"42932087"}
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{"timestamp":"2026-09-08T16:51:21+00:00","event":"pipeline_saved_to_db","telegram_user_id":984256162,"telegram_message_id":667178,"amo_pipeline_id":3732193,"saved":true}
{"timestamp":"2026-09-08T16:51:21+00:00","event":"pipeline_check","telegram_user_id":984256162,"telegram_message_id":667178,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T16:51:21+00:00","event":"ai_request","telegram_user_id":984256162,"telegram_message_id":667178,"message":"Нельзя установить в моем app store"}
{"timestamp":"2026-09-08T16:51:34+00:00","event":"ai_response","telegram_user_id":984256162,"telegram_message_id":667178,"duration_ms":13191,"action":"ANSWER","answer":"Для обучения используйте приложение «Хочу водить». Если установить его не получается, доступна веб-версия учебного кабинета. Старое приложение «Автошкола-Контроль» больше не используется."}
{"timestamp":"2026-09-08T16:51:37+00:00","event":"telegram_ai_answer_error","telegram_user_id":984256162,"telegram_message_id":667178,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2701 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-08T16:51:37+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":984256162,"telegram_message_id":667178}
{"timestamp":"2026-09-08T16:52:38+00:00","event":"support_mode_check","telegram_user_id":6101290355,"telegram_message_id":667183,"support_mode":"AI"}
{"timestamp":"2026-09-08T16:52:38+00:00","event":"pipeline_check","telegram_user_id":6101290355,"telegram_message_id":667183,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T16:52:38+00:00","event":"ai_request","telegram_user_id":6101290355,"telegram_message_id":667183,"message":"Добрый день"}
{"timestamp":"2026-09-08T16:52:42+00:00","event":"ai_response","telegram_user_id":6101290355,"telegram_message_id":667183,"duration_ms":4344,"action":"ANSWER","answer":"Добрый день! Чем могу помочь?"}
{"timestamp":"2026-09-08T16:52:43+00:00","event":"telegram_ai_answer_sent","telegram_user_id":6101290355,"telegram_message_id":667183,"answer":"Добрый день! Чем могу помочь?"}
{"timestamp":"2026-09-08T16:52:43+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":6101290355,"telegram_message_id":667183}
{"timestamp":"2026-09-08T16:53:31+00:00","event":"support_mode_check","telegram_user_id":6101290355,"telegram_message_id":667192,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T16:53:31+00:00","event":"ai_skipped","telegram_user_id":6101290355,"telegram_message_id":667192,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T16:54:36+00:00","event":"support_mode_check","telegram_user_id":6101290355,"telegram_message_id":667199,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T16:54:36+00:00","event":"ai_skipped","telegram_user_id":6101290355,"telegram_message_id":667199,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T16:57:09+00:00","event":"support_mode_check","telegram_user_id":824374158,"telegram_message_id":667206,"support_mode":"AI"}
{"timestamp":"2026-09-08T16:57:09+00:00","event":"pipeline_missing_in_db","telegram_user_id":824374158,"telegram_message_id":667206,"amo_lead_id":"42932625"}
{"timestamp":"2026-09-08T16:57:10+00:00","event":"pipeline_fetched_from_amocrm","telegram_user_id":824374158,"telegram_message_id":667206,"amo_lead_id":"42932625","amo_pipeline_id":4311799}
{"timestamp":"2026-09-08T16:57:10+00:00","event":"pipeline_saved_to_db","telegram_user_id":824374158,"telegram_message_id":667206,"amo_pipeline_id":4311799,"saved":true}
{"timestamp":"2026-09-08T16:57:10+00:00","event":"pipeline_check","telegram_user_id":824374158,"telegram_message_id":667206,"amo_pipeline_id":4311799,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T16:57:10+00:00","event":"ai_skipped","telegram_user_id":824374158,"telegram_message_id":667206,"reason":"wrong_pipeline","amo_pipeline_id":4311799,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T17:01:31+00:00","event":"support_mode_check","telegram_user_id":893135632,"telegram_message_id":667217,"support_mode":"AI"}
{"timestamp":"2026-09-08T17:01:31+00:00","event":"pipeline_missing_in_db","telegram_user_id":893135632,"telegram_message_id":667217,"amo_lead_id":null}
{"timestamp":"2026-09-08T17:01:31+00:00","event":"legacy_leadid_check","telegram_user_id":893135632,"telegram_message_id":667217,"legacy_leadid":"42629678"}
{"timestamp":"2026-09-08T17:01:32+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":893135632,"telegram_message_id":667217,"contact_id":42629678,"linked_leads_count":2}
{"timestamp":"2026-09-08T17:01:33+00:00","event":"contact_lead_checked","telegram_user_id":893135632,"telegram_message_id":667217,"contact_id":42629678,"amo_lead_id":42579242,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-08T17:01:33+00:00","event":"contact_lead_checked","telegram_user_id":893135632,"telegram_message_id":667217,"contact_id":42629678,"amo_lead_id":42619231,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-08T17:01:33+00:00","event":"contact_ai_lead_found","telegram_user_id":893135632,"telegram_message_id":667217,"contact_id":42629678,"amo_lead_id":42619231,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-08T17:01:33+00:00","event":"pipeline_check","telegram_user_id":893135632,"telegram_message_id":667217,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T17:01:33+00:00","event":"ai_request","telegram_user_id":893135632,"telegram_message_id":667217,"message":"Добрый день. Ранее писала, что самый оптимальный вариант для меня это занятия в выходные. Из 6 занятий только 1 было в субботу, остальные в будние и некоторые в середине дня. Это неудобство можно исправить? \nИ когда запланирован экзамен в ГИБДД? У меня занятия 1 раз в неделю всего. Чтобы к началу ноября пройти все занятия, у меня должно дать 2-3 занятия в неделю"}
{"timestamp":"2026-09-08T17:01:38+00:00","event":"ai_response","telegram_user_id":893135632,"telegram_message_id":667217,"duration_ms":4680,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-08T17:01:38+00:00","event":"handoff_requested","telegram_user_id":893135632,"telegram_message_id":667217,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-08T17:01:38+00:00","event":"handoff_mode_changed","telegram_user_id":893135632,"telegram_message_id":667217,"first_handoff":false}
{"timestamp":"2026-09-08T17:01:38+00:00","event":"handoff_telegram_message_sent","telegram_user_id":893135632,"telegram_message_id":667217}
{"timestamp":"2026-09-08T17:01:39+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":893135632,"telegram_message_id":667217}
{"timestamp":"2026-09-08T17:02:07+00:00","event":"support_mode_check","telegram_user_id":1486750090,"telegram_message_id":667220,"support_mode":"AI"}
{"timestamp":"2026-09-08T17:02:07+00:00","event":"pipeline_missing_in_db","telegram_user_id":1486750090,"telegram_message_id":667220,"amo_lead_id":"42932541"}
{"timestamp":"2026-09-08T17:02:09+00:00","event":"pipeline_fetched_from_amocrm","telegram_user_id":1486750090,"telegram_message_id":667220,"amo_lead_id":"42932541","amo_pipeline_id":3732193}
{"timestamp":"2026-09-08T17:02:09+00:00","event":"pipeline_saved_to_db","telegram_user_id":1486750090,"telegram_message_id":667220,"amo_pipeline_id":3732193,"saved":true}
{"timestamp":"2026-09-08T17:02:09+00:00","event":"pipeline_check","telegram_user_id":1486750090,"telegram_message_id":667220,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T17:02:09+00:00","event":"ai_request","telegram_user_id":1486750090,"telegram_message_id":667220,"message":"Могу быть полезен своим правильным обучением)"}
{"timestamp":"2026-09-08T17:02:18+00:00","event":"ai_response","telegram_user_id":1486750090,"telegram_message_id":667220,"duration_ms":8507,"action":"ANSWER","answer":"Уточните, пожалуйста, на каком этапе обучения вы сейчас находитесь?"}
{"timestamp":"2026-09-08T17:02:21+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1486750090,"telegram_message_id":667220,"answer":"Уточните, пожалуйста, на каком этапе обучения вы сейчас находитесь?"}
{"timestamp":"2026-09-08T17:02:21+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1486750090,"telegram_message_id":667220}
{"timestamp":"2026-09-08T17:02:30+00:00","event":"support_mode_check","telegram_user_id":1453937038,"telegram_message_id":667223,"support_mode":"AI"}
{"timestamp":"2026-09-08T17:02:30+00:00","event":"pipeline_missing_in_db","telegram_user_id":1453937038,"telegram_message_id":667223,"amo_lead_id":null}
{"timestamp":"2026-09-08T17:02:30+00:00","event":"legacy_leadid_check","telegram_user_id":1453937038,"telegram_message_id":667223,"legacy_leadid":"41393789"}
{"timestamp":"2026-09-08T17:02:32+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1453937038,"telegram_message_id":667223,"contact_id":41393789,"linked_leads_count":2}
{"timestamp":"2026-09-08T17:02:32+00:00","event":"contact_lead_checked","telegram_user_id":1453937038,"telegram_message_id":667223,"contact_id":41393789,"amo_lead_id":41135061,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-08T17:02:33+00:00","event":"contact_lead_checked","telegram_user_id":1453937038,"telegram_message_id":667223,"contact_id":41393789,"amo_lead_id":41135953,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-08T17:02:33+00:00","event":"contact_ai_lead_found","telegram_user_id":1453937038,"telegram_message_id":667223,"contact_id":41393789,"amo_lead_id":41135953,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-08T17:02:33+00:00","event":"pipeline_check","telegram_user_id":1453937038,"telegram_message_id":667223,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T17:02:33+00:00","event":"ai_request","telegram_user_id":1453937038,"telegram_message_id":667223,"message":"Здравствуйте, можно записаться на вождение"}
{"timestamp":"2026-09-08T17:02:37+00:00","event":"ai_response","telegram_user_id":1453937038,"telegram_message_id":667223,"duration_ms":4907,"action":"ANSWER","answer":"Да. Посмотрите карту автодромов, выберите несколько удобных станций метро и отправьте их в чат. После этого вам назначат инструктора, а график занятий вы согласуете с ним."}
{"timestamp":"2026-09-08T17:02:40+00:00","event":"telegram_ai_answer_error","telegram_user_id":1453937038,"telegram_message_id":667223,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2703 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-08T17:02:40+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1453937038,"telegram_message_id":667223}
{"timestamp":"2026-09-08T17:03:36+00:00","event":"support_mode_check","telegram_user_id":984256162,"telegram_message_id":667230,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T17:03:36+00:00","event":"ai_skipped","telegram_user_id":984256162,"telegram_message_id":667230,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T17:25:35+00:00","event":"support_mode_check","telegram_user_id":1486750090,"telegram_message_id":667246,"support_mode":"HUMAN"}
{"timestamp":"2026-09-08T17:25:35+00:00","event":"ai_skipped","telegram_user_id":1486750090,"telegram_message_id":667246,"reason":"support_mode_human"}
{"timestamp":"2026-09-08T17:28:09+00:00","event":"support_mode_check","telegram_user_id":1066040895,"telegram_message_id":667247,"support_mode":"AI"}
{"timestamp":"2026-09-08T17:28:09+00:00","event":"pipeline_missing_in_db","telegram_user_id":1066040895,"telegram_message_id":667247,"amo_lead_id":null}
{"timestamp":"2026-09-08T17:28:09+00:00","event":"legacy_leadid_check","telegram_user_id":1066040895,"telegram_message_id":667247,"legacy_leadid":"41014551"}
{"timestamp":"2026-09-08T17:28:11+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1066040895,"telegram_message_id":667247,"contact_id":41014551,"linked_leads_count":2}
{"timestamp":"2026-09-08T17:28:11+00:00","event":"contact_lead_checked","telegram_user_id":1066040895,"telegram_message_id":667247,"contact_id":41014551,"amo_lead_id":40685133,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-08T17:28:12+00:00","event":"contact_lead_checked","telegram_user_id":1066040895,"telegram_message_id":667247,"contact_id":41014551,"amo_lead_id":40687439,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-08T17:28:12+00:00","event":"contact_ai_lead_found","telegram_user_id":1066040895,"telegram_message_id":667247,"contact_id":41014551,"amo_lead_id":40687439,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-08T17:28:12+00:00","event":"pipeline_check","telegram_user_id":1066040895,"telegram_message_id":667247,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-08T17:28:12+00:00","event":"ai_request","telegram_user_id":1066040895,"telegram_message_id":667247,"message":"Здравствуйте! Я откатала все часы вождения, какие мои сделуюшие действия?"}
{"timestamp":"2026-09-08T17:28:17+00:00","event":"ai_response","telegram_user_id":1066040895,"telegram_message_id":667247,"duration_ms":5701,"action":"ANSWER","answer":"Следующий этап по практике — внутренний практический экзамен. Параллельно завершите теорию до 100% и сдайте внутренний теоретический экзамен. К экзаменам ГИБДД можно переходить после успешной сдачи обоих внутренних экзаменов."}
{"timestamp":"2026-09-08T17:28:20+00:00","event":"telegram_ai_answer_error","telegram_user_id":1066040895,"telegram_message_id":667247,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2720 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-08T17:28:20+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1066040895,"telegram_message_id":667247}
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{"timestamp":"2026-09-09T07:20:21+00:00","event":"contact_ai_lead_found","telegram_user_id":1020424870,"telegram_message_id":667510,"contact_id":41821711,"amo_lead_id":41676257,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-09T07:20:21+00:00","event":"pipeline_check","telegram_user_id":1020424870,"telegram_message_id":667510,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-09T07:20:21+00:00","event":"ai_request","telegram_user_id":1020424870,"telegram_message_id":667510,"message":"здравствуйте, хотел узнать. я месяц назад забрал документы и планировал у себя в городе сдавать, но не получилось по датам, хотел бы узнать что в таком случае делать, прикрепляться к местному гаи просто и сдавать тут?"}
{"timestamp":"2026-09-09T07:20:37+00:00","event":"ai_response","telegram_user_id":1020424870,"telegram_message_id":667510,"duration_ms":15880,"action":"ANSWER","answer":"Здравствуйте! Если вы уже забрали документы и подписали их получение, вы перешли на самостоятельную сдачу и сопровождение автошколы прекратилось. С полученными документами можно самостоятельно сдавать экзамены в выбранном подразделении ГИБДД."}
{"timestamp":"2026-09-09T07:20:38+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1020424870,"telegram_message_id":667510,"answer":"Здравствуйте! Если вы уже забрали документы и подписали их получение, вы перешли на самостоятельную сдачу и сопровождение автошколы прекратилось. С полученными документами можно самостоятельно сдавать экзамены в выбранном подразделении ГИБДД."}
{"timestamp":"2026-09-09T07:20:38+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1020424870,"telegram_message_id":667510}
{"timestamp":"2026-09-09T07:21:32+00:00","event":"support_mode_check","telegram_user_id":1020424870,"telegram_message_id":667513,"support_mode":"AI"}
{"timestamp":"2026-09-09T07:21:32+00:00","event":"pipeline_check","telegram_user_id":1020424870,"telegram_message_id":667513,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-09T07:21:32+00:00","event":"ai_request","telegram_user_id":1020424870,"telegram_message_id":667513,"message":"спасибо"}
{"timestamp":"2026-09-09T07:21:48+00:00","event":"ai_response","telegram_user_id":1020424870,"telegram_message_id":667513,"duration_ms":15338,"action":"ANSWER","answer":"Пожалуйста!"}
{"timestamp":"2026-09-09T07:21:48+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1020424870,"telegram_message_id":667513,"answer":"Пожалуйста!"}
{"timestamp":"2026-09-09T07:21:49+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1020424870,"telegram_message_id":667513}
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{"timestamp":"2026-09-09T07:21:58+00:00","event":"contact_lead_checked","telegram_user_id":1300269062,"telegram_message_id":667516,"contact_id":40469603,"amo_lead_id":40059863,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-09T07:21:59+00:00","event":"contact_lead_checked","telegram_user_id":1300269062,"telegram_message_id":667516,"contact_id":40469603,"amo_lead_id":40076517,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-09T07:21:59+00:00","event":"contact_ai_lead_found","telegram_user_id":1300269062,"telegram_message_id":667516,"contact_id":40469603,"amo_lead_id":40076517,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-09T07:21:59+00:00","event":"pipeline_check","telegram_user_id":1300269062,"telegram_message_id":667516,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-09T07:21:59+00:00","event":"ai_request","telegram_user_id":1300269062,"telegram_message_id":667516,"message":"Здравствуйте, после успешной сдачи мне нужно записываться на получение или могу приехать в ГАИ без записи?"}
{"timestamp":"2026-09-09T07:22:13+00:00","event":"ai_response","telegram_user_id":1300269062,"telegram_message_id":667516,"duration_ms":14033,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-09T07:22:13+00:00","event":"handoff_requested","telegram_user_id":1300269062,"telegram_message_id":667516,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-09T07:22:14+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1300269062,"telegram_message_id":667516}
{"timestamp":"2026-09-09T07:22:14+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1300269062,"telegram_message_id":667516}
{"timestamp":"2026-09-09T07:22:52+00:00","event":"support_mode_check","telegram_user_id":999858893,"telegram_message_id":667519,"support_mode":"AI"}
{"timestamp":"2026-09-09T07:22:52+00:00","event":"pipeline_check","telegram_user_id":999858893,"telegram_message_id":667519,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-09T07:22:52+00:00","event":"ai_request","telegram_user_id":999858893,"telegram_message_id":667519,"message":"Добрый день!\n\nЯ написала инструктору, пока жду ответ. Но сегодня увидела, что в расписании у меня появилась возможность записаться на занятие. Но у меня открыта только одна дата за весь сентябрь и в неудобное для меня время (в рабочее время) \n\nХотела уточнить, будут ли открыться новые свободные окошки? \n\nЯ же правильно понимаю, что мне надо успеть пройти практику и сдать экзамен до окончания действия договора с автошколой?"}
{"timestamp":"2026-09-09T07:23:01+00:00","event":"ai_response","telegram_user_id":999858893,"telegram_message_id":667519,"duration_ms":9486,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-09T07:23:01+00:00","event":"handoff_requested","telegram_user_id":999858893,"telegram_message_id":667519,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-09T07:23:01+00:00","event":"handoff_mode_changed","telegram_user_id":999858893,"telegram_message_id":667519,"first_handoff":false}
{"timestamp":"2026-09-09T07:23:01+00:00","event":"handoff_telegram_message_sent","telegram_user_id":999858893,"telegram_message_id":667519}
{"timestamp":"2026-09-09T07:23:02+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":999858893,"telegram_message_id":667519}
{"timestamp":"2026-09-09T07:25:00+00:00","event":"support_mode_check","telegram_user_id":1300269062,"telegram_message_id":667524,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T07:25:00+00:00","event":"ai_skipped","telegram_user_id":1300269062,"telegram_message_id":667524,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T07:25:14+00:00","event":"support_mode_check","telegram_user_id":984256162,"telegram_message_id":667525,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T07:25:14+00:00","event":"ai_skipped","telegram_user_id":984256162,"telegram_message_id":667525,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T07:25:38+00:00","event":"support_mode_check","telegram_user_id":984256162,"telegram_message_id":667527,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T07:25:38+00:00","event":"ai_skipped","telegram_user_id":984256162,"telegram_message_id":667527,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T07:26:11+00:00","event":"support_mode_check","telegram_user_id":939138710,"telegram_message_id":667528,"support_mode":"AI"}
{"timestamp":"2026-09-09T07:26:11+00:00","event":"pipeline_check","telegram_user_id":939138710,"telegram_message_id":667528,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-09T07:26:11+00:00","event":"ai_request","telegram_user_id":939138710,"telegram_message_id":667528,"message":"Здравствуйте, сегодня заберу документы"}
{"timestamp":"2026-09-09T07:26:22+00:00","event":"ai_response","telegram_user_id":939138710,"telegram_message_id":667528,"duration_ms":11510,"action":"ANSWER","answer":"Документы выдают по средам и субботам после предварительного согласования. Перед поездкой уточните, в каком офисе они находятся."}
{"timestamp":"2026-09-09T07:26:23+00:00","event":"telegram_ai_answer_sent","telegram_user_id":939138710,"telegram_message_id":667528,"answer":"Документы выдают по средам и субботам после предварительного согласования. Перед поездкой уточните, в каком офисе они находятся."}
{"timestamp":"2026-09-09T07:26:23+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":939138710,"telegram_message_id":667528}
{"timestamp":"2026-09-09T07:28:56+00:00","event":"support_mode_check","telegram_user_id":353146241,"telegram_message_id":667533,"support_mode":"AI"}
{"timestamp":"2026-09-09T07:28:56+00:00","event":"pipeline_check","telegram_user_id":353146241,"telegram_message_id":667533,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-09T07:28:56+00:00","event":"ai_skipped","telegram_user_id":353146241,"telegram_message_id":667533,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-09T07:35:24+00:00","event":"support_mode_check","telegram_user_id":469642315,"telegram_message_id":667543,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T07:35:24+00:00","event":"ai_skipped","telegram_user_id":469642315,"telegram_message_id":667543,"reason":"support_mode_human"}
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{"timestamp":"2026-09-09T07:36:37+00:00","event":"ai_skipped","telegram_user_id":469642315,"telegram_message_id":667545,"reason":"support_mode_human"}
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{"timestamp":"2026-09-09T07:37:05+00:00","event":"ai_skipped","telegram_user_id":469642315,"telegram_message_id":667548,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T07:47:30+00:00","event":"support_mode_check","telegram_user_id":469642315,"telegram_message_id":667556,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T07:47:30+00:00","event":"ai_skipped","telegram_user_id":469642315,"telegram_message_id":667556,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T07:47:33+00:00","event":"support_mode_check","telegram_user_id":5234336887,"telegram_message_id":667557,"support_mode":"AI"}
{"timestamp":"2026-09-09T07:47:33+00:00","event":"pipeline_missing_in_db","telegram_user_id":5234336887,"telegram_message_id":667557,"amo_lead_id":null}
{"timestamp":"2026-09-09T07:47:33+00:00","event":"legacy_leadid_check","telegram_user_id":5234336887,"telegram_message_id":667557,"legacy_leadid":"36978971"}
{"timestamp":"2026-09-09T07:47:35+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":5234336887,"telegram_message_id":667557,"amo_lead_id":36978971,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
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{"timestamp":"2026-09-09T07:47:35+00:00","event":"ai_request","telegram_user_id":5234336887,"telegram_message_id":667557,"message":"Здравствуйте \nПодскажите пожалуйста что мне делать уже столько времени прошло и никаких продвижений нет \nСправка так и лежит на запросе в клинику ,везде тишина"}
{"timestamp":"2026-09-09T07:47:42+00:00","event":"ai_response","telegram_user_id":5234336887,"telegram_message_id":667557,"duration_ms":6352,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-09T07:47:42+00:00","event":"handoff_requested","telegram_user_id":5234336887,"telegram_message_id":667557,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-09T07:47:42+00:00","event":"handoff_mode_changed","telegram_user_id":5234336887,"telegram_message_id":667557,"first_handoff":false}
{"timestamp":"2026-09-09T07:47:42+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5234336887,"telegram_message_id":667557}
{"timestamp":"2026-09-09T07:47:42+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5234336887,"telegram_message_id":667557}
{"timestamp":"2026-09-09T07:47:59+00:00","event":"support_mode_check","telegram_user_id":638036532,"telegram_message_id":667560,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T07:47:59+00:00","event":"ai_skipped","telegram_user_id":638036532,"telegram_message_id":667560,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T07:50:10+00:00","event":"support_mode_check","telegram_user_id":268611595,"telegram_message_id":667562,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T07:50:10+00:00","event":"ai_skipped","telegram_user_id":268611595,"telegram_message_id":667562,"reason":"support_mode_human"}
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{"timestamp":"2026-09-09T07:51:15+00:00","event":"ai_skipped","telegram_user_id":638036532,"telegram_message_id":667565,"reason":"support_mode_human"}
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{"timestamp":"2026-09-09T07:51:49+00:00","event":"ai_skipped","telegram_user_id":638036532,"telegram_message_id":667566,"reason":"support_mode_human"}
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{"timestamp":"2026-09-09T07:55:37+00:00","event":"ai_skipped","telegram_user_id":80711577,"telegram_message_id":667574,"reason":"support_mode_human"}
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{"timestamp":"2026-09-09T07:58:06+00:00","event":"ai_skipped","telegram_user_id":5234336887,"telegram_message_id":667579,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T08:00:08+00:00","event":"support_mode_check","telegram_user_id":469642315,"telegram_message_id":667581,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T08:00:08+00:00","event":"ai_skipped","telegram_user_id":469642315,"telegram_message_id":667581,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T08:00:16+00:00","event":"support_mode_check","telegram_user_id":469642315,"telegram_message_id":667582,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T08:00:16+00:00","event":"ai_skipped","telegram_user_id":469642315,"telegram_message_id":667582,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T08:00:30+00:00","event":"support_mode_check","telegram_user_id":80711577,"telegram_message_id":667584,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T08:00:30+00:00","event":"ai_skipped","telegram_user_id":80711577,"telegram_message_id":667584,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T08:03:58+00:00","event":"support_mode_check","telegram_user_id":469642315,"telegram_message_id":667589,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T08:03:58+00:00","event":"ai_skipped","telegram_user_id":469642315,"telegram_message_id":667589,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T08:09:44+00:00","event":"support_mode_check","telegram_user_id":767692241,"telegram_message_id":667595,"support_mode":"AI"}
{"timestamp":"2026-09-09T08:09:44+00:00","event":"pipeline_missing_in_db","telegram_user_id":767692241,"telegram_message_id":667595,"amo_lead_id":null}
{"timestamp":"2026-09-09T08:09:44+00:00","event":"legacy_leadid_check","telegram_user_id":767692241,"telegram_message_id":667595,"legacy_leadid":"41624839"}
{"timestamp":"2026-09-09T08:09:46+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":767692241,"telegram_message_id":667595,"contact_id":41624839,"linked_leads_count":2}
{"timestamp":"2026-09-09T08:09:46+00:00","event":"contact_lead_checked","telegram_user_id":767692241,"telegram_message_id":667595,"contact_id":41624839,"amo_lead_id":41352669,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-09T08:09:47+00:00","event":"contact_lead_checked","telegram_user_id":767692241,"telegram_message_id":667595,"contact_id":41624839,"amo_lead_id":41355065,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-09T08:09:47+00:00","event":"contact_ai_lead_found","telegram_user_id":767692241,"telegram_message_id":667595,"contact_id":41624839,"amo_lead_id":41355065,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-09T08:09:47+00:00","event":"pipeline_check","telegram_user_id":767692241,"telegram_message_id":667595,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-09T08:09:47+00:00","event":"ai_request","telegram_user_id":767692241,"telegram_message_id":667595,"message":"Здравствуйте, 04.09 я сдавала внутренний экзамен и написано, что пересдача через 5 дней , то есть сегодня , но сегодня она еще закрыта. Попытка будет открыта попозже ?"}
{"timestamp":"2026-09-09T08:09:57+00:00","event":"ai_response","telegram_user_id":767692241,"telegram_message_id":667595,"duration_ms":10178,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-09T10:19:33+00:00","event":"ai_request","telegram_user_id":996207051,"telegram_message_id":667894,"message":"Есть ли какая то копия договора ? у меня родители просят , чтобы я скинул"}
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{"timestamp":"2026-09-09T10:20:22+00:00","event":"ai_skipped","telegram_user_id":511012864,"telegram_message_id":667907,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T10:20:43+00:00","event":"support_mode_check","telegram_user_id":1386496932,"telegram_message_id":667909,"support_mode":"AI"}
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{"timestamp":"2026-09-09T10:20:43+00:00","event":"ai_skipped","telegram_user_id":1386496932,"telegram_message_id":667909,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-09T10:21:02+00:00","event":"support_mode_check","telegram_user_id":984256162,"telegram_message_id":667910,"support_mode":"AI"}
{"timestamp":"2026-09-09T10:21:02+00:00","event":"pipeline_check","telegram_user_id":984256162,"telegram_message_id":667910,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-09T10:21:02+00:00","event":"ai_request","telegram_user_id":984256162,"telegram_message_id":667910,"message":"Спасибо, зашла"}
{"timestamp":"2026-09-09T10:21:15+00:00","event":"ai_response","telegram_user_id":984256162,"telegram_message_id":667910,"duration_ms":12698,"action":"ANSWER","answer":"Пожалуйста! Удачи!"}
{"timestamp":"2026-09-09T10:21:15+00:00","event":"telegram_ai_answer_sent","telegram_user_id":984256162,"telegram_message_id":667910,"answer":"Пожалуйста! Удачи!"}
{"timestamp":"2026-09-09T10:21:16+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":984256162,"telegram_message_id":667910}
{"timestamp":"2026-09-09T10:21:58+00:00","event":"support_mode_check","telegram_user_id":314112959,"telegram_message_id":667912,"support_mode":"AI"}
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{"timestamp":"2026-09-09T10:22:00+00:00","event":"ai_request","telegram_user_id":314112959,"telegram_message_id":667912,"message":"Занятие проходит меньше положенного по времени, много отмен занятий, сильно отстаю по программе, так как не закончила даже упражнения на площадке, а через месяц заканчивается срок обучения."}
{"timestamp":"2026-09-09T10:22:24+00:00","event":"ai_response","telegram_user_id":314112959,"telegram_message_id":667912,"duration_ms":23796,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-09T10:25:17+00:00","event":"support_mode_check","telegram_user_id":314112959,"telegram_message_id":667932,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T10:25:17+00:00","event":"ai_skipped","telegram_user_id":314112959,"telegram_message_id":667932,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T10:27:03+00:00","event":"support_mode_check","telegram_user_id":1051257183,"telegram_message_id":667941,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T10:27:03+00:00","event":"ai_skipped","telegram_user_id":1051257183,"telegram_message_id":667941,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T10:27:51+00:00","event":"support_mode_check","telegram_user_id":1012204680,"telegram_message_id":667944,"support_mode":"AI"}
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{"timestamp":"2026-09-09T10:27:51+00:00","event":"ai_request","telegram_user_id":1012204680,"telegram_message_id":667944,"message":"Ранее мне было сказано, что в закреплена за метро Измайлово."}
{"timestamp":"2026-09-09T10:28:23+00:00","event":"ai_response","telegram_user_id":1012204680,"telegram_message_id":667944,"duration_ms":32193,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-09T10:28:35+00:00","event":"ai_request","telegram_user_id":5072841858,"telegram_message_id":667948,"message":"Здравствуйте! \nПодскажите, пожалуйста, \n1.В каких  ГИБДД происходит сдача экзамена от автошколы? \n2. Как происходит и как записаться на тренировку по экзаменационному маршруту? \n3. Нужно ли продлевать действие договора для пересдачи внутреннего экзамена по практике или для тренировок маршрута?"}
{"timestamp":"2026-09-09T10:29:00+00:00","event":"ai_response","telegram_user_id":5072841858,"telegram_message_id":667948,"duration_ms":24518,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-09T10:29:01+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5072841858,"telegram_message_id":667948}
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{"timestamp":"2026-09-09T10:29:01+00:00","event":"ai_skipped","telegram_user_id":353146241,"telegram_message_id":667950,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T10:29:09+00:00","event":"support_mode_check","telegram_user_id":353146241,"telegram_message_id":667953,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T10:29:09+00:00","event":"ai_skipped","telegram_user_id":353146241,"telegram_message_id":667953,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T10:29:19+00:00","event":"support_mode_check","telegram_user_id":511012864,"telegram_message_id":667956,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T10:29:19+00:00","event":"ai_skipped","telegram_user_id":511012864,"telegram_message_id":667956,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T10:29:41+00:00","event":"support_mode_check","telegram_user_id":1045941329,"telegram_message_id":667961,"support_mode":"AI"}
{"timestamp":"2026-09-09T10:29:41+00:00","event":"pipeline_check","telegram_user_id":1045941329,"telegram_message_id":667961,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-09T10:29:41+00:00","event":"ai_request","telegram_user_id":1045941329,"telegram_message_id":667961,"message":"Здравствуйте! Инструктор не выходит на связь через телеграмм"}
{"timestamp":"2026-09-09T10:29:54+00:00","event":"ai_response","telegram_user_id":1045941329,"telegram_message_id":667961,"duration_ms":13616,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-09T11:09:04+00:00","event":"ai_request","telegram_user_id":1349355931,"telegram_message_id":668033,"message":"по каким дням принимают экзамен гаи от автошколы"}
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{"timestamp":"2026-09-09T12:54:45+00:00","event":"ai_request","telegram_user_id":1908184095,"telegram_message_id":668357,"message":"Здравствуйте. Уточнил у инструктора контакты которого вы дали на счет документов. Сдавать как я понял буду в гибдд на м. Владыкино. Проверена моя справка или нет ответа я так и не получил. \n\nДокументы подал в офис 2 месяца назад. До сих пор в них что-то проверяют. Когда я получу конкретную информацию по своему вопросу? \n\nНа счет гос. пошлины я знаю что ее нужно оплатить. От нее зависит получу я информацию о том где я буду сдавать или могу оплатить ее после того как мне скажут где я сдаю?"}
{"timestamp":"2026-09-09T12:54:55+00:00","event":"ai_response","telegram_user_id":1908184095,"telegram_message_id":668357,"duration_ms":10070,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-09T12:55:58+00:00","event":"support_mode_check","telegram_user_id":836358789,"telegram_message_id":668363,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-09T12:56:11+00:00","event":"ai_skipped","telegram_user_id":836358789,"telegram_message_id":668364,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T12:58:04+00:00","event":"support_mode_check","telegram_user_id":441701336,"telegram_message_id":668366,"support_mode":"AI"}
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{"timestamp":"2026-09-09T12:58:08+00:00","event":"contact_ai_lead_found","telegram_user_id":441701336,"telegram_message_id":668366,"contact_id":41832305,"amo_lead_id":41660661,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-09T12:58:08+00:00","event":"pipeline_check","telegram_user_id":441701336,"telegram_message_id":668366,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-09T12:58:08+00:00","event":"ai_request","telegram_user_id":441701336,"telegram_message_id":668366,"message":"Добрый день, сдал  внутренний экзамен по теории, и скоро заканчиваю практику. Подскажите как проходит внутренний экзамен по вождению? Подскажите также до конца договора мне нужно сдать только его или ещё что-то?"}
{"timestamp":"2026-09-09T12:58:30+00:00","event":"ai_response","telegram_user_id":441701336,"telegram_message_id":668366,"duration_ms":22375,"action":"ANSWER","answer":"Добрый день! После того как вы откатаете 100% штатных часов практики, следующим этапом будет внутренний экзамен по вождению. Это отдельный экзамен и в 100% практики не входит.\n\nПосле завершения практики вас добавят в общий Telegram-чат, где публикуют расписание: дату, время и место экзамена. Нужно будет приехать в назначенное время и пройти экзамен.\n\nЕсли внутреннюю теорию вы уже сдали, то из внутренних экзаменов останется только практический. После успешной сдачи обоих внутренних экзаменов можно переходить к экзаменам в ГИБДД — через автошколу или самостоятельно. Условия и срок действия именно вашего договора по предоставленным материалам не уточняются."}
{"timestamp":"2026-09-09T12:58:31+00:00","event":"telegram_ai_answer_sent","telegram_user_id":441701336,"telegram_message_id":668366,"answer":"Добрый день! После того как вы откатаете 100% штатных часов практики, следующим этапом будет внутренний экзамен по вождению. Это отдельный экзамен и в 100% практики не входит.\n\nПосле завершения практики вас добавят в общий Telegram-чат, где публикуют расписание: дату, время и место экзамена. Нужно будет приехать в назначенное время и пройти экзамен.\n\nЕсли внутреннюю теорию вы уже сдали, то из внутренних экзаменов останется только практический. После успешной сдачи обоих внутренних экзаменов можно переходить к экзаменам в ГИБДД — через автошколу или самостоятельно. Условия и срок действия именно вашего договора по предоставленным материалам не уточняются."}
{"timestamp":"2026-09-09T12:58:32+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":441701336,"telegram_message_id":668366}
{"timestamp":"2026-09-09T13:01:08+00:00","event":"support_mode_check","telegram_user_id":441701336,"telegram_message_id":668373,"support_mode":"AI"}
{"timestamp":"2026-09-09T13:01:08+00:00","event":"pipeline_check","telegram_user_id":441701336,"telegram_message_id":668373,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-09T13:01:08+00:00","event":"ai_request","telegram_user_id":441701336,"telegram_message_id":668373,"message":"если я сдам внутренний экзамен по вождению до окончания договора, договор продлевать не нужно?"}
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{"timestamp":"2026-09-09T13:05:58+00:00","event":"ai_request","telegram_user_id":6787858564,"telegram_message_id":668385,"message":"Можно ли мне другого инструктора"}
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{"timestamp":"2026-09-09T13:21:55+00:00","event":"ai_request","telegram_user_id":196852935,"telegram_message_id":668438,"message":"Здравствуйте! Напомните пожалуйста актуальные контакты площадки в Ростокино. Хочу освежить навыки вождения"}
{"timestamp":"2026-09-09T13:22:03+00:00","event":"ai_response","telegram_user_id":196852935,"telegram_message_id":668438,"duration_ms":7229,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-09T13:22:09+00:00","event":"ai_request","telegram_user_id":1538350381,"telegram_message_id":668439,"message":"Станции:Выхино, Новокосино\nВремя: ПН с раннего утра и до 16:00, после 20:30. ВТ после 20:30. СР с раннего утра и до 13:00. ЧТ после 20:30. ПТ с 20:00. СБ с 14:00. ВСКР весь день"}
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{"timestamp":"2026-09-09T13:28:39+00:00","event":"contact_lead_checked","telegram_user_id":1311776454,"telegram_message_id":668457,"contact_id":41100145,"amo_lead_id":40761235,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-09T13:28:39+00:00","event":"contact_lead_checked","telegram_user_id":1311776454,"telegram_message_id":668457,"contact_id":41100145,"amo_lead_id":40839107,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-09T13:28:39+00:00","event":"contact_ai_lead_found","telegram_user_id":1311776454,"telegram_message_id":668457,"contact_id":41100145,"amo_lead_id":40839107,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
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{"timestamp":"2026-09-09T13:28:39+00:00","event":"ai_request","telegram_user_id":1311776454,"telegram_message_id":668457,"message":"Добрый день! Откройте пожалуйста попытку к прохождению экзамена"}
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{"timestamp":"2026-09-09T13:58:18+00:00","event":"ai_request","telegram_user_id":974479721,"telegram_message_id":668511,"message":"Здравствуйте, отправляю вам свой отзыв, в котором я также затрону Балияра и наш конфликт"}
{"timestamp":"2026-09-09T13:58:26+00:00","event":"ai_response","telegram_user_id":974479721,"telegram_message_id":668511,"duration_ms":8501,"action":"ANSWER","answer":"Здравствуйте! Благодарим, отправляйте отзыв. Мы внимательно ознакомимся с ним и передадим информацию ответственному сотруднику для рассмотрения ситуации."}
{"timestamp":"2026-09-09T13:58:26+00:00","event":"telegram_ai_answer_sent","telegram_user_id":974479721,"telegram_message_id":668511,"answer":"Здравствуйте! Благодарим, отправляйте отзыв. Мы внимательно ознакомимся с ним и передадим информацию ответственному сотруднику для рассмотрения ситуации."}
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{"timestamp":"2026-09-09T13:59:59+00:00","event":"ai_request","telegram_user_id":974479721,"telegram_message_id":668518,"message":"Отзыв: Автошкола \"Колесо\" (Россия, Москва) - Плохо\nДостоинства: Крутые инструктора Роман и Руслан. Хорошо подана теория. Быстро работает поддержка\nНедостатки: Инструктора ( в особенности Балияр) и сроки( с момента оплаты обучения до получения прав прошлого больше полугода)\nХотел бы вам рассказать о своем обучении в данной конторе) Начинал я обучение в феврале 26 года на категории А, В. Планировал закончить обучение к началу лета, но что то пошло не так. Обучение теории у меня было по видосам(можно онлайн и вроде очно), но видео как будто это самый удобный вариант. В видео все понятно рассказывали, . Проблем не было с билетами и пдд, а если и остались вопросы, то их можно задавать в чате, где вам ответят. Проходите 50 процентов теоретического курса и вам открывается доступ к практике. Когда я записывался в Аш, там утверждали, что я смогу подобрать себе место и время удобное для меня, но это вообще не так) с мотошколой проблем у меня не было(она находится на нахимовском проспекте), а вот с машиной беда. Выбрал я удобное место, назначили инструктора(спустя недели 1.5 после прохождения 50% теории). Пишу инструктору, а он не отвечает просто. Проходит пару дней, я пишу в Аш и мне меняют инструктора. Пишу ему, также 0 реакции) Дальше меняю инструкторов, пишу им время в которое мне удобно, а они не могут в это время. Меняю дальше инструкторов и уже смотрю неудобные для меня места. Там все тоже самое и мне приходится смириться с тем, что не получится у меня заниматься в удобное время и удобном месте. Назначили мне инструктора на Фили. Первое занятие было просто теорией на минут 30(он сказал, что это у всех так) и с меня списали 2 Ак часа (одно занятие идет 2 академических часа(45 мин=1ак час)). То есть из 15 занятий на машине у меня остается 14. Назначают мне следующее занятие через неделю, там я просто рулил, а инструктор все делал педалями. Назначают следующее занятие, опять же в неудобное для меня время в мой выходной. Еду я 2 часа до места, и жду 30 минут. Инструктора все нет и нет. Звоню ему, а он забыл, что у нас занятие. Говорит «давай через часик покатаемся». Ну думаю, ладно, зря я ехал чтоль. Покатались, мне рассказали про использование кпп и сам уже с ней работал. Назначают следующее занятие опять же в выходной для меня день на то же время. Прихожу, а инструктор опять забыл) Но в этот раз мы не перенесли занятие, а отменили. Я пишу в Аш, мне меняют инструктора на инструктора, который преподает у моей девушки(она про него хорошо высказывалась). Думаю, но вот щас у меня пойдет обучение) Записываюсь на занятие, прихожу. Меня встречает белый убитый в хлам логан. Сцепа убита, кпп болтается в разные стороны, машина маленькая для меня, ну ниче. У меня был инструктор Балияр. Прикреплю первую фотку его.\nОн обитает на станции Сходненская. НИ В КОЕМ СЛУЧАЕ НЕ ЗАНИМАЙТЕСЬ С НИМ. Меняйте, делайте че хотите, но не давайте этому уроду деньги за занятия. На первом с ним занятия( у меня их всего было 3 из которых 1 это теория, а второе там, где я только рулил я получаю комментарии о плохом использовании органов управления, что довольно удивительно, ведь я не имею опыта и на новой машине еду, где сцепа схватывает только в конце хода педали. Думаю, ну ладно посмотрим че будет дальше. А дальше ничего не было. Меня не обучали. Мы ездили по одному и тому же маршруту, делали за все 10 занятий только в ОДНОМ месте развороты(разворот и использованием прилегающей территории) и все. Нигде мы больше не делали развороты. НИГДЕ. За все эти занятия, мы НИРАЗУ не парковались. Просто ездили от светофора к светофору. Каждый раз молча. Если я допускаю ошибку, от него исходит агрессия. Я не уходил от него т. к. думал, что это относительно нормальное поведение инструктора, но нет. Было такое, что мы не занимались неделю. Опять же, я ходил на занятие в неудобные дни и неудобное время. На одно из занятий он не приехал, но оно списалось в приложении. Он сказал, что оно будет негласным(потом его откатаем) все, 10 занятие с ним. Через одно занятие мне нужно идти на внутренний экзамен. Мы не парковались, не разворачивались и тд."}
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{"timestamp":"2026-09-09T14:05:12+00:00","event":"ai_request","telegram_user_id":5606783805,"telegram_message_id":668529,"message":"здравствуйте, можно узнать пожалуйста хотя бы примерную дату?"}
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{"timestamp":"2026-09-09T14:12:34+00:00","event":"support_mode_check","telegram_user_id":280387616,"telegram_message_id":668536,"support_mode":"AI"}
{"timestamp":"2026-09-09T14:12:34+00:00","event":"pipeline_check","telegram_user_id":280387616,"telegram_message_id":668536,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-09T14:12:34+00:00","event":"ai_request","telegram_user_id":280387616,"telegram_message_id":668536,"message":"Я понимаю, что стандартный срок составляет 1–2 дня, но запрос был получен вами вчера, а экзамен назначен уже на завтра утром.\n\nПожалуйста, не просто передайте информацию, а свяжитесь сейчас с ответственным сотрудником и сообщите ему, что отсутствие ответа сегодня приведёт к моему недопуску к экзамену. Требуется только подтвердить факт обучения и направить ответ на odingibdd@yandex.ru.\n\nПрошу до конца сегодняшнего рабочего дня сообщить мне:\n\n1. Связались ли вы с ответственным сотрудником.\n2. Будет ли ответ отправлен сегодня.\n3. Время отправки и исходящий номер.\n\nЕсли вопрос не может решить поддержка, прошу немедленно передать обращение руководителю ООО «Развитие Плюс»."}
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{"timestamp":"2026-09-09T14:13:12+00:00","event":"handoff_requested","telegram_user_id":280387616,"telegram_message_id":668536,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-09T14:13:12+00:00","event":"handoff_mode_changed","telegram_user_id":280387616,"telegram_message_id":668536,"first_handoff":true}
{"timestamp":"2026-09-09T14:13:12+00:00","event":"sensei_prepare","telegram_user_id":280387616,"telegram_message_id":668536,"amo_lead_id":"40375047"}
{"timestamp":"2026-09-09T14:13:12+00:00","event":"sensei_started","telegram_user_id":280387616,"telegram_message_id":668536,"amo_lead_id":"40375047","result":true}
{"timestamp":"2026-09-09T14:13:13+00:00","event":"handoff_telegram_message_sent","telegram_user_id":280387616,"telegram_message_id":668536}
{"timestamp":"2026-09-09T14:13:13+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":280387616,"telegram_message_id":668536}
{"timestamp":"2026-09-09T14:14:12+00:00","event":"support_mode_check","telegram_user_id":1477472563,"telegram_message_id":668544,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T14:14:12+00:00","event":"ai_skipped","telegram_user_id":1477472563,"telegram_message_id":668544,"reason":"support_mode_human"}
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{"timestamp":"2026-09-09T14:14:16+00:00","event":"ai_skipped","telegram_user_id":1477472563,"telegram_message_id":668545,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T14:14:19+00:00","event":"support_mode_check","telegram_user_id":974479721,"telegram_message_id":668546,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T14:14:19+00:00","event":"ai_skipped","telegram_user_id":974479721,"telegram_message_id":668546,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T14:14:41+00:00","event":"support_mode_check","telegram_user_id":974479721,"telegram_message_id":668550,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T14:14:41+00:00","event":"ai_skipped","telegram_user_id":974479721,"telegram_message_id":668550,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T14:14:50+00:00","event":"support_mode_check","telegram_user_id":7980712006,"telegram_message_id":668554,"support_mode":"AI"}
{"timestamp":"2026-09-09T14:14:50+00:00","event":"pipeline_missing_in_db","telegram_user_id":7980712006,"telegram_message_id":668554,"amo_lead_id":"42941453"}
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{"timestamp":"2026-09-09T14:14:51+00:00","event":"pipeline_saved_to_db","telegram_user_id":7980712006,"telegram_message_id":668554,"amo_pipeline_id":4311799,"saved":true}
{"timestamp":"2026-09-09T14:14:51+00:00","event":"pipeline_check","telegram_user_id":7980712006,"telegram_message_id":668554,"amo_pipeline_id":4311799,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-09T14:14:51+00:00","event":"ai_skipped","telegram_user_id":7980712006,"telegram_message_id":668554,"reason":"wrong_pipeline","amo_pipeline_id":4311799,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-09T14:16:56+00:00","event":"support_mode_check","telegram_user_id":974479721,"telegram_message_id":668563,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T14:16:56+00:00","event":"ai_skipped","telegram_user_id":974479721,"telegram_message_id":668563,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T14:17:22+00:00","event":"support_mode_check","telegram_user_id":974479721,"telegram_message_id":668565,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T14:17:22+00:00","event":"ai_skipped","telegram_user_id":974479721,"telegram_message_id":668565,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T14:17:28+00:00","event":"support_mode_check","telegram_user_id":1070020472,"telegram_message_id":668567,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T14:17:28+00:00","event":"ai_skipped","telegram_user_id":1070020472,"telegram_message_id":668567,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T14:17:50+00:00","event":"support_mode_check","telegram_user_id":1070020472,"telegram_message_id":668573,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T14:17:50+00:00","event":"ai_skipped","telegram_user_id":1070020472,"telegram_message_id":668573,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T14:21:45+00:00","event":"support_mode_check","telegram_user_id":5606783805,"telegram_message_id":668579,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T14:21:45+00:00","event":"ai_skipped","telegram_user_id":5606783805,"telegram_message_id":668579,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T14:22:04+00:00","event":"support_mode_check","telegram_user_id":984714440,"telegram_message_id":668581,"support_mode":"AI"}
{"timestamp":"2026-09-09T14:22:04+00:00","event":"pipeline_missing_in_db","telegram_user_id":984714440,"telegram_message_id":668581,"amo_lead_id":null}
{"timestamp":"2026-09-09T14:22:04+00:00","event":"legacy_leadid_check","telegram_user_id":984714440,"telegram_message_id":668581,"legacy_leadid":"41681751"}
{"timestamp":"2026-09-09T14:22:06+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":984714440,"telegram_message_id":668581,"contact_id":41681751,"linked_leads_count":2}
{"timestamp":"2026-09-09T14:22:07+00:00","event":"contact_lead_checked","telegram_user_id":984714440,"telegram_message_id":668581,"contact_id":41681751,"amo_lead_id":41421955,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-09T14:22:08+00:00","event":"contact_lead_checked","telegram_user_id":984714440,"telegram_message_id":668581,"contact_id":41681751,"amo_lead_id":41583269,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-09T14:22:08+00:00","event":"contact_ai_lead_found","telegram_user_id":984714440,"telegram_message_id":668581,"contact_id":41681751,"amo_lead_id":41583269,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-09T14:22:08+00:00","event":"pipeline_check","telegram_user_id":984714440,"telegram_message_id":668581,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-09T14:22:08+00:00","event":"ai_request","telegram_user_id":984714440,"telegram_message_id":668581,"message":"здравствуйте, нужно восстановить логин и пароль, как я могу это сделать?"}
{"timestamp":"2026-09-09T14:22:21+00:00","event":"ai_response","telegram_user_id":984714440,"telegram_message_id":668581,"duration_ms":13349,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-09T14:22:21+00:00","event":"handoff_requested","telegram_user_id":984714440,"telegram_message_id":668581,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-09T14:22:21+00:00","event":"handoff_mode_changed","telegram_user_id":984714440,"telegram_message_id":668581,"first_handoff":true}
{"timestamp":"2026-09-09T14:22:21+00:00","event":"sensei_prepare","telegram_user_id":984714440,"telegram_message_id":668581,"amo_lead_id":"41583269"}
{"timestamp":"2026-09-09T14:22:22+00:00","event":"sensei_started","telegram_user_id":984714440,"telegram_message_id":668581,"amo_lead_id":"41583269","result":true}
{"timestamp":"2026-09-09T14:22:22+00:00","event":"handoff_telegram_message_sent","telegram_user_id":984714440,"telegram_message_id":668581}
{"timestamp":"2026-09-09T14:22:23+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":984714440,"telegram_message_id":668581}
{"timestamp":"2026-09-09T14:22:40+00:00","event":"support_mode_check","telegram_user_id":538026474,"telegram_message_id":668584,"support_mode":"AI"}
{"timestamp":"2026-09-09T14:22:40+00:00","event":"pipeline_check","telegram_user_id":538026474,"telegram_message_id":668584,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-09T14:22:40+00:00","event":"ai_request","telegram_user_id":538026474,"telegram_message_id":668584,"message":"Подскажите, а как записаться на вождение?"}
{"timestamp":"2026-09-09T14:22:54+00:00","event":"ai_response","telegram_user_id":538026474,"telegram_message_id":668584,"duration_ms":13667,"action":"ANSWER","answer":"Посмотрите карту автодромов, выберите несколько удобных станций метро и отправьте их в чат. После этого вам назначат инструктора, а график занятий вы согласуете непосредственно с ним."}
{"timestamp":"2026-09-09T14:22:54+00:00","event":"telegram_ai_answer_sent","telegram_user_id":538026474,"telegram_message_id":668584,"answer":"Посмотрите карту автодромов, выберите несколько удобных станций метро и отправьте их в чат. После этого вам назначат инструктора, а график занятий вы согласуете непосредственно с ним."}
{"timestamp":"2026-09-09T14:22:54+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":538026474,"telegram_message_id":668584}
{"timestamp":"2026-09-09T14:23:39+00:00","event":"support_mode_check","telegram_user_id":984714440,"telegram_message_id":668595,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T14:23:39+00:00","event":"ai_skipped","telegram_user_id":984714440,"telegram_message_id":668595,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T14:24:37+00:00","event":"support_mode_check","telegram_user_id":1245316427,"telegram_message_id":668605,"support_mode":"AI"}
{"timestamp":"2026-09-09T14:24:37+00:00","event":"pipeline_missing_in_db","telegram_user_id":1245316427,"telegram_message_id":668605,"amo_lead_id":null}
{"timestamp":"2026-09-09T14:24:37+00:00","event":"legacy_leadid_check","telegram_user_id":1245316427,"telegram_message_id":668605,"legacy_leadid":"41824623"}
{"timestamp":"2026-09-09T14:24:39+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1245316427,"telegram_message_id":668605,"contact_id":41824623,"linked_leads_count":2}
{"timestamp":"2026-09-09T14:24:39+00:00","event":"contact_lead_checked","telegram_user_id":1245316427,"telegram_message_id":668605,"contact_id":41824623,"amo_lead_id":41622569,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-09T14:24:40+00:00","event":"contact_lead_checked","telegram_user_id":1245316427,"telegram_message_id":668605,"contact_id":41824623,"amo_lead_id":41625367,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-09T14:24:40+00:00","event":"contact_ai_lead_found","telegram_user_id":1245316427,"telegram_message_id":668605,"contact_id":41824623,"amo_lead_id":41625367,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-09T14:24:40+00:00","event":"pipeline_check","telegram_user_id":1245316427,"telegram_message_id":668605,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-09T14:24:40+00:00","event":"ai_request","telegram_user_id":1245316427,"telegram_message_id":668605,"message":"Добрый день! Спасибо"}
{"timestamp":"2026-09-09T14:25:14+00:00","event":"ai_response","telegram_user_id":1245316427,"telegram_message_id":668605,"duration_ms":34516,"action":"ANSWER","answer":"Добрый день! Пожалуйста 😊"}
{"timestamp":"2026-09-09T14:25:15+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1245316427,"telegram_message_id":668605,"answer":"Добрый день! Пожалуйста 😊"}
{"timestamp":"2026-09-09T14:25:15+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1245316427,"telegram_message_id":668605}
{"timestamp":"2026-09-09T14:25:39+00:00","event":"support_mode_check","telegram_user_id":1311776454,"telegram_message_id":668613,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T14:25:39+00:00","event":"ai_skipped","telegram_user_id":1311776454,"telegram_message_id":668613,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T14:25:49+00:00","event":"support_mode_check","telegram_user_id":1311776454,"telegram_message_id":668615,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T14:25:49+00:00","event":"ai_skipped","telegram_user_id":1311776454,"telegram_message_id":668615,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T14:25:55+00:00","event":"support_mode_check","telegram_user_id":1311776454,"telegram_message_id":668616,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T14:25:55+00:00","event":"ai_skipped","telegram_user_id":1311776454,"telegram_message_id":668616,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T14:29:43+00:00","event":"support_mode_check","telegram_user_id":974479721,"telegram_message_id":668618,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T14:29:43+00:00","event":"ai_skipped","telegram_user_id":974479721,"telegram_message_id":668618,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T14:34:08+00:00","event":"support_mode_check","telegram_user_id":303785186,"telegram_message_id":668620,"support_mode":"AI"}
{"timestamp":"2026-09-09T14:34:08+00:00","event":"pipeline_missing_in_db","telegram_user_id":303785186,"telegram_message_id":668620,"amo_lead_id":null}
{"timestamp":"2026-09-09T14:34:08+00:00","event":"legacy_leadid_check","telegram_user_id":303785186,"telegram_message_id":668620,"legacy_leadid":"41907531"}
{"timestamp":"2026-09-09T14:34:10+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":303785186,"telegram_message_id":668620,"contact_id":41907531,"linked_leads_count":2}
{"timestamp":"2026-09-09T14:34:10+00:00","event":"contact_lead_checked","telegram_user_id":303785186,"telegram_message_id":668620,"contact_id":41907531,"amo_lead_id":41749547,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-09T14:34:11+00:00","event":"contact_lead_checked","telegram_user_id":303785186,"telegram_message_id":668620,"contact_id":41907531,"amo_lead_id":41760861,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-09T14:34:11+00:00","event":"contact_ai_lead_found","telegram_user_id":303785186,"telegram_message_id":668620,"contact_id":41907531,"amo_lead_id":41760861,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-09T14:34:11+00:00","event":"pipeline_check","telegram_user_id":303785186,"telegram_message_id":668620,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-09T14:34:11+00:00","event":"ai_request","telegram_user_id":303785186,"telegram_message_id":668620,"message":"Здравствуйте, а как связаться с представителем автошколы?"}
{"timestamp":"2026-09-09T14:34:18+00:00","event":"ai_response","telegram_user_id":303785186,"telegram_message_id":668620,"duration_ms":7587,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-09T14:34:18+00:00","event":"handoff_requested","telegram_user_id":303785186,"telegram_message_id":668620,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-09T14:34:18+00:00","event":"handoff_mode_changed","telegram_user_id":303785186,"telegram_message_id":668620,"first_handoff":true}
{"timestamp":"2026-09-09T14:34:18+00:00","event":"sensei_prepare","telegram_user_id":303785186,"telegram_message_id":668620,"amo_lead_id":"41760861"}
{"timestamp":"2026-09-09T14:34:20+00:00","event":"sensei_started","telegram_user_id":303785186,"telegram_message_id":668620,"amo_lead_id":"41760861","result":true}
{"timestamp":"2026-09-09T14:34:21+00:00","event":"handoff_telegram_message_sent","telegram_user_id":303785186,"telegram_message_id":668620}
{"timestamp":"2026-09-09T14:34:21+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":303785186,"telegram_message_id":668620}
{"timestamp":"2026-09-09T14:39:58+00:00","event":"support_mode_check","telegram_user_id":351650995,"telegram_message_id":668626,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T14:39:58+00:00","event":"ai_skipped","telegram_user_id":351650995,"telegram_message_id":668626,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T14:42:39+00:00","event":"support_mode_check","telegram_user_id":708697081,"telegram_message_id":668630,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T14:42:39+00:00","event":"ai_skipped","telegram_user_id":708697081,"telegram_message_id":668630,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T14:43:00+00:00","event":"support_mode_check","telegram_user_id":708697081,"telegram_message_id":668631,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T14:43:00+00:00","event":"ai_skipped","telegram_user_id":708697081,"telegram_message_id":668631,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T14:43:27+00:00","event":"support_mode_check","telegram_user_id":1375744503,"telegram_message_id":668633,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T14:43:27+00:00","event":"ai_skipped","telegram_user_id":1375744503,"telegram_message_id":668633,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T14:43:28+00:00","event":"support_mode_check","telegram_user_id":708697081,"telegram_message_id":668634,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T14:43:28+00:00","event":"ai_skipped","telegram_user_id":708697081,"telegram_message_id":668634,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T14:43:36+00:00","event":"support_mode_check","telegram_user_id":1375744503,"telegram_message_id":668635,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T14:43:36+00:00","event":"ai_skipped","telegram_user_id":1375744503,"telegram_message_id":668635,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T14:44:15+00:00","event":"support_mode_check","telegram_user_id":303785186,"telegram_message_id":668636,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T14:44:15+00:00","event":"ai_skipped","telegram_user_id":303785186,"telegram_message_id":668636,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T14:45:06+00:00","event":"support_mode_check","telegram_user_id":708697081,"telegram_message_id":668640,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T14:45:06+00:00","event":"ai_skipped","telegram_user_id":708697081,"telegram_message_id":668640,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T14:45:20+00:00","event":"support_mode_check","telegram_user_id":708697081,"telegram_message_id":668641,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T14:45:20+00:00","event":"ai_skipped","telegram_user_id":708697081,"telegram_message_id":668641,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T14:45:45+00:00","event":"support_mode_check","telegram_user_id":351650995,"telegram_message_id":668643,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-09T15:23:28+00:00","event":"ai_skipped","telegram_user_id":8773112402,"telegram_message_id":668761,"reason":"support_mode_human"}
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{"timestamp":"2026-09-09T15:23:31+00:00","event":"ai_skipped","telegram_user_id":468389190,"telegram_message_id":668762,"reason":"support_mode_human"}
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{"timestamp":"2026-09-09T15:23:53+00:00","event":"ai_skipped","telegram_user_id":907269979,"telegram_message_id":668764,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T15:24:04+00:00","event":"support_mode_check","telegram_user_id":8773112402,"telegram_message_id":668765,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T15:24:04+00:00","event":"ai_skipped","telegram_user_id":8773112402,"telegram_message_id":668765,"reason":"support_mode_human"}
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{"timestamp":"2026-09-09T15:24:18+00:00","event":"ai_skipped","telegram_user_id":907269979,"telegram_message_id":668767,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T15:25:45+00:00","event":"support_mode_check","telegram_user_id":889646738,"telegram_message_id":668770,"support_mode":"AI"}
{"timestamp":"2026-09-09T15:25:45+00:00","event":"pipeline_check","telegram_user_id":889646738,"telegram_message_id":668770,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-09T15:25:45+00:00","event":"ai_request","telegram_user_id":889646738,"telegram_message_id":668770,"message":"Добрый вечер! Подскажите, пожалуйста, как будут проходить дальнейшие занятия. Что будет сначала — сдача теории или практика? В первую очередь хочу узнать, как, что и когда будет происходить?"}
{"timestamp":"2026-09-09T15:26:04+00:00","event":"ai_response","telegram_user_id":889646738,"telegram_message_id":668770,"duration_ms":19672,"action":"ANSWER","answer":"Порядок зависит от текущего прогресса:\n\n- После прохождения **100% теории** можно сдавать внутренний теоретический экзамен дистанционно — в приложении или веб-версии.\n- Практические занятия при этом продолжаются до **100% штатных часов**. Если инструктор ещё не назначен, после допуска к практике нужно выбрать удобные локации; назначения проходят по вторникам и пятницам, а первое занятие обычно начинается через 1–2 недели после назначения.\n- После завершения практики сдаётся внутренний практический экзамен. Информацию о расписании направляют в Telegram-чате.\n- Только после успешной сдачи обоих внутренних экзаменов можно переходить к экзаменам в ГИБДД — с автошколой или самостоятельно.\n\nТо есть внутреннюю теорию и практику можно проходить параллельно, но внутренние экзамены нужно сдать оба."}
{"timestamp":"2026-09-09T15:26:04+00:00","event":"support_mode_check","telegram_user_id":1506627132,"telegram_message_id":668771,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T15:26:04+00:00","event":"ai_skipped","telegram_user_id":1506627132,"telegram_message_id":668771,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T15:26:09+00:00","event":"telegram_ai_answer_sent","telegram_user_id":889646738,"telegram_message_id":668770,"answer":"Порядок зависит от текущего прогресса:\n\n- После прохождения **100% теории** можно сдавать внутренний теоретический экзамен дистанционно — в приложении или веб-версии.\n- Практические занятия при этом продолжаются до **100% штатных часов**. Если инструктор ещё не назначен, после допуска к практике нужно выбрать удобные локации; назначения проходят по вторникам и пятницам, а первое занятие обычно начинается через 1–2 недели после назначения.\n- После завершения практики сдаётся внутренний практический экзамен. Информацию о расписании направляют в Telegram-чате.\n- Только после успешной сдачи обоих внутренних экзаменов можно переходить к экзаменам в ГИБДД — с автошколой или самостоятельно.\n\nТо есть внутреннюю теорию и практику можно проходить параллельно, но внутренние экзамены нужно сдать оба."}
{"timestamp":"2026-09-09T15:26:09+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":889646738,"telegram_message_id":668770}
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{"timestamp":"2026-09-09T15:28:05+00:00","event":"ai_request","telegram_user_id":807167889,"telegram_message_id":668779,"message":"Добрый день!\n\nВсе платежи осуществил"}
{"timestamp":"2026-09-09T15:28:22+00:00","event":"support_mode_check","telegram_user_id":468389190,"telegram_message_id":668780,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T15:28:22+00:00","event":"ai_skipped","telegram_user_id":468389190,"telegram_message_id":668780,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T15:28:22+00:00","event":"ai_response","telegram_user_id":807167889,"telegram_message_id":668779,"duration_ms":17010,"action":"ANSWER","answer":"Если курс оплачен полностью, дополнительные взносы ждать не нужно.\n\nДля запуска регистрации документов предоставьте полный комплект: оригинал медсправки 003‑В/у, паспорт, регистрацию/прописку и СНИЛС.\n\nДля допуска к практике также нужны более 50% теории и оригинал медсправки."}
{"timestamp":"2026-09-09T15:28:22+00:00","event":"telegram_ai_answer_sent","telegram_user_id":807167889,"telegram_message_id":668779,"answer":"Если курс оплачен полностью, дополнительные взносы ждать не нужно.\n\nДля запуска регистрации документов предоставьте полный комплект: оригинал медсправки 003‑В/у, паспорт, регистрацию/прописку и СНИЛС.\n\nДля допуска к практике также нужны более 50% теории и оригинал медсправки."}
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{"timestamp":"2026-09-09T15:37:11+00:00","event":"support_mode_check","telegram_user_id":1131604470,"telegram_message_id":668831,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T15:37:11+00:00","event":"ai_skipped","telegram_user_id":1131604470,"telegram_message_id":668831,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T15:37:30+00:00","event":"support_mode_check","telegram_user_id":907269979,"telegram_message_id":668834,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T15:37:30+00:00","event":"ai_skipped","telegram_user_id":907269979,"telegram_message_id":668834,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T15:37:38+00:00","event":"support_mode_check","telegram_user_id":1506627132,"telegram_message_id":668836,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T15:37:38+00:00","event":"ai_skipped","telegram_user_id":1506627132,"telegram_message_id":668836,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T15:37:45+00:00","event":"support_mode_check","telegram_user_id":372195707,"telegram_message_id":668837,"support_mode":"AI"}
{"timestamp":"2026-09-09T15:37:45+00:00","event":"pipeline_missing_in_db","telegram_user_id":372195707,"telegram_message_id":668837,"amo_lead_id":null}
{"timestamp":"2026-09-09T15:37:45+00:00","event":"legacy_leadid_check","telegram_user_id":372195707,"telegram_message_id":668837,"legacy_leadid":"39775655"}
{"timestamp":"2026-09-09T15:37:46+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":372195707,"telegram_message_id":668837,"amo_lead_id":39775655,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-09T15:37:46+00:00","event":"pipeline_check","telegram_user_id":372195707,"telegram_message_id":668837,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-09T15:37:46+00:00","event":"ai_request","telegram_user_id":372195707,"telegram_message_id":668837,"message":"Здравствуйте! \nВ какой период я могу воспользоваться заморозкой?"}
{"timestamp":"2026-09-09T15:38:04+00:00","event":"ai_response","telegram_user_id":372195707,"telegram_message_id":668837,"duration_ms":17782,"action":"ANSWER","answer":"Заморозкой можно воспользоваться в течение обучения. Бесплатная заморозка предоставляется суммарно не более чем на 1 месяц. Продление договора оплачивается по прайсу автошколы."}
{"timestamp":"2026-09-09T15:38:04+00:00","event":"telegram_ai_answer_sent","telegram_user_id":372195707,"telegram_message_id":668837,"answer":"Заморозкой можно воспользоваться в течение обучения. Бесплатная заморозка предоставляется суммарно не более чем на 1 месяц. Продление договора оплачивается по прайсу автошколы."}
{"timestamp":"2026-09-09T15:38:04+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":372195707,"telegram_message_id":668837}
{"timestamp":"2026-09-09T15:38:04+00:00","event":"support_mode_check","telegram_user_id":1131604470,"telegram_message_id":668838,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T15:38:04+00:00","event":"ai_skipped","telegram_user_id":1131604470,"telegram_message_id":668838,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T15:38:35+00:00","event":"support_mode_check","telegram_user_id":372195707,"telegram_message_id":668842,"support_mode":"AI"}
{"timestamp":"2026-09-09T15:38:35+00:00","event":"pipeline_check","telegram_user_id":372195707,"telegram_message_id":668842,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-09T15:38:35+00:00","event":"ai_request","telegram_user_id":372195707,"telegram_message_id":668842,"message":"Пришлите, пожалуйста, еще раз прайс"}
{"timestamp":"2026-09-09T15:38:51+00:00","event":"ai_response","telegram_user_id":372195707,"telegram_message_id":668842,"duration_ms":16221,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-09T15:38:51+00:00","event":"handoff_requested","telegram_user_id":372195707,"telegram_message_id":668842,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-09T15:38:51+00:00","event":"handoff_mode_changed","telegram_user_id":372195707,"telegram_message_id":668842,"first_handoff":true}
{"timestamp":"2026-09-09T15:38:51+00:00","event":"sensei_prepare","telegram_user_id":372195707,"telegram_message_id":668842,"amo_lead_id":"39775655"}
{"timestamp":"2026-09-09T15:38:51+00:00","event":"sensei_started","telegram_user_id":372195707,"telegram_message_id":668842,"amo_lead_id":"39775655","result":true}
{"timestamp":"2026-09-09T15:38:52+00:00","event":"handoff_telegram_message_sent","telegram_user_id":372195707,"telegram_message_id":668842}
{"timestamp":"2026-09-09T15:38:52+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":372195707,"telegram_message_id":668842}
{"timestamp":"2026-09-09T15:42:13+00:00","event":"support_mode_check","telegram_user_id":907269979,"telegram_message_id":668852,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T15:42:13+00:00","event":"ai_skipped","telegram_user_id":907269979,"telegram_message_id":668852,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T15:43:47+00:00","event":"support_mode_check","telegram_user_id":8960038295,"telegram_message_id":668854,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T15:43:47+00:00","event":"ai_skipped","telegram_user_id":8960038295,"telegram_message_id":668854,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T15:45:03+00:00","event":"support_mode_check","telegram_user_id":372195707,"telegram_message_id":668855,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T15:45:03+00:00","event":"ai_skipped","telegram_user_id":372195707,"telegram_message_id":668855,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T15:45:03+00:00","event":"support_mode_check","telegram_user_id":280387616,"telegram_message_id":668856,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T15:45:03+00:00","event":"ai_skipped","telegram_user_id":280387616,"telegram_message_id":668856,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T15:45:13+00:00","event":"support_mode_check","telegram_user_id":5397710206,"telegram_message_id":668859,"support_mode":"AI"}
{"timestamp":"2026-09-09T15:45:13+00:00","event":"pipeline_missing_in_db","telegram_user_id":5397710206,"telegram_message_id":668859,"amo_lead_id":null}
{"timestamp":"2026-09-09T15:45:13+00:00","event":"legacy_leadid_check","telegram_user_id":5397710206,"telegram_message_id":668859,"legacy_leadid":"0"}
{"timestamp":"2026-09-09T15:45:13+00:00","event":"pipeline_fetch_skipped","telegram_user_id":5397710206,"telegram_message_id":668859,"reason":"amo_lead_id_and_legacy_leadid_empty"}
{"timestamp":"2026-09-09T15:45:13+00:00","event":"pipeline_check","telegram_user_id":5397710206,"telegram_message_id":668859,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-09T15:45:13+00:00","event":"ai_skipped","telegram_user_id":5397710206,"telegram_message_id":668859,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-09T15:45:43+00:00","event":"support_mode_check","telegram_user_id":5397710206,"telegram_message_id":668863,"support_mode":"AI"}
{"timestamp":"2026-09-09T15:45:43+00:00","event":"pipeline_missing_in_db","telegram_user_id":5397710206,"telegram_message_id":668863,"amo_lead_id":null}
{"timestamp":"2026-09-09T15:45:43+00:00","event":"legacy_leadid_check","telegram_user_id":5397710206,"telegram_message_id":668863,"legacy_leadid":"0"}
{"timestamp":"2026-09-09T15:45:43+00:00","event":"pipeline_fetch_skipped","telegram_user_id":5397710206,"telegram_message_id":668863,"reason":"amo_lead_id_and_legacy_leadid_empty"}
{"timestamp":"2026-09-09T15:45:43+00:00","event":"pipeline_check","telegram_user_id":5397710206,"telegram_message_id":668863,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-09T15:45:43+00:00","event":"ai_skipped","telegram_user_id":5397710206,"telegram_message_id":668863,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-09T15:46:05+00:00","event":"support_mode_check","telegram_user_id":907269979,"telegram_message_id":668864,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T15:46:05+00:00","event":"ai_skipped","telegram_user_id":907269979,"telegram_message_id":668864,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T15:46:52+00:00","event":"support_mode_check","telegram_user_id":907269979,"telegram_message_id":668866,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T15:46:52+00:00","event":"ai_skipped","telegram_user_id":907269979,"telegram_message_id":668866,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T15:46:54+00:00","event":"support_mode_check","telegram_user_id":907269979,"telegram_message_id":668867,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T15:46:54+00:00","event":"ai_skipped","telegram_user_id":907269979,"telegram_message_id":668867,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T15:48:43+00:00","event":"support_mode_check","telegram_user_id":1177912892,"telegram_message_id":668870,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T15:48:43+00:00","event":"ai_skipped","telegram_user_id":1177912892,"telegram_message_id":668870,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T15:51:35+00:00","event":"support_mode_check","telegram_user_id":1759295454,"telegram_message_id":668872,"support_mode":"AI"}
{"timestamp":"2026-09-09T15:51:35+00:00","event":"pipeline_missing_in_db","telegram_user_id":1759295454,"telegram_message_id":668872,"amo_lead_id":null}
{"timestamp":"2026-09-09T15:51:35+00:00","event":"legacy_leadid_check","telegram_user_id":1759295454,"telegram_message_id":668872,"legacy_leadid":"42039747"}
{"timestamp":"2026-09-09T15:51:36+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1759295454,"telegram_message_id":668872,"contact_id":42039747,"linked_leads_count":2}
{"timestamp":"2026-09-09T15:51:36+00:00","event":"contact_lead_checked","telegram_user_id":1759295454,"telegram_message_id":668872,"contact_id":42039747,"amo_lead_id":41928533,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-09T15:51:37+00:00","event":"contact_lead_checked","telegram_user_id":1759295454,"telegram_message_id":668872,"contact_id":42039747,"amo_lead_id":41940699,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-09T15:51:37+00:00","event":"contact_ai_lead_found","telegram_user_id":1759295454,"telegram_message_id":668872,"contact_id":42039747,"amo_lead_id":41940699,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-09T15:51:37+00:00","event":"pipeline_check","telegram_user_id":1759295454,"telegram_message_id":668872,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-09T15:51:37+00:00","event":"ai_request","telegram_user_id":1759295454,"telegram_message_id":668872,"message":"Добрый день оплачу в отделении к сожалению карты нет \nСегодня завтра \nИ чек пришлю"}
{"timestamp":"2026-09-09T15:51:54+00:00","event":"support_mode_check","telegram_user_id":907269979,"telegram_message_id":668874,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T15:51:54+00:00","event":"ai_skipped","telegram_user_id":907269979,"telegram_message_id":668874,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T15:51:54+00:00","event":"support_mode_check","telegram_user_id":907269979,"telegram_message_id":668875,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T15:51:54+00:00","event":"ai_skipped","telegram_user_id":907269979,"telegram_message_id":668875,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T15:51:55+00:00","event":"support_mode_check","telegram_user_id":1759295454,"telegram_message_id":668873,"support_mode":"AI"}
{"timestamp":"2026-09-09T15:51:55+00:00","event":"pipeline_check","telegram_user_id":1759295454,"telegram_message_id":668873,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-09T15:51:55+00:00","event":"ai_request","telegram_user_id":1759295454,"telegram_message_id":668873,"message":"А можно еще вопрос - теорию на категории а и б два раза сдавать или один ?"}
{"timestamp":"2026-09-09T15:51:59+00:00","event":"ai_response","telegram_user_id":1759295454,"telegram_message_id":668872,"duration_ms":21947,"action":"ANSWER","answer":"Хорошо, оплатите в отделении сегодня или завтра и после оплаты пришлите чек. Если курс будет оплачен полностью, для запуска регистрации также потребуется полный комплект документов: оригинал справки 003-В/у, паспорт, регистрация/прописка и СНИЛС."}
{"timestamp":"2026-09-09T15:51:59+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1759295454,"telegram_message_id":668872,"answer":"Хорошо, оплатите в отделении сегодня или завтра и после оплаты пришлите чек. Если курс будет оплачен полностью, для запуска регистрации также потребуется полный комплект документов: оригинал справки 003-В/у, паспорт, регистрация/прописка и СНИЛС."}
{"timestamp":"2026-09-09T15:51:59+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1759295454,"telegram_message_id":668872}
{"timestamp":"2026-09-09T15:52:12+00:00","event":"ai_response","telegram_user_id":1759295454,"telegram_message_id":668873,"duration_ms":17072,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-09T15:52:12+00:00","event":"handoff_requested","telegram_user_id":1759295454,"telegram_message_id":668873,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-09T15:52:12+00:00","event":"handoff_mode_changed","telegram_user_id":1759295454,"telegram_message_id":668873,"first_handoff":true}
{"timestamp":"2026-09-09T15:52:12+00:00","event":"sensei_prepare","telegram_user_id":1759295454,"telegram_message_id":668873,"amo_lead_id":"41940699"}
{"timestamp":"2026-09-09T15:52:13+00:00","event":"sensei_started","telegram_user_id":1759295454,"telegram_message_id":668873,"amo_lead_id":"41940699","result":true}
{"timestamp":"2026-09-09T15:52:13+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1759295454,"telegram_message_id":668873}
{"timestamp":"2026-09-09T15:52:13+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1759295454,"telegram_message_id":668873}
{"timestamp":"2026-09-09T15:52:21+00:00","event":"support_mode_check","telegram_user_id":1131604470,"telegram_message_id":668885,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T15:52:21+00:00","event":"ai_skipped","telegram_user_id":1131604470,"telegram_message_id":668885,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T15:52:22+00:00","event":"support_mode_check","telegram_user_id":1759295454,"telegram_message_id":668886,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T15:52:22+00:00","event":"ai_skipped","telegram_user_id":1759295454,"telegram_message_id":668886,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T15:52:59+00:00","event":"support_mode_check","telegram_user_id":1177912892,"telegram_message_id":668888,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T15:52:59+00:00","event":"ai_skipped","telegram_user_id":1177912892,"telegram_message_id":668888,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T15:53:18+00:00","event":"support_mode_check","telegram_user_id":5397710206,"telegram_message_id":668889,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T15:53:18+00:00","event":"ai_skipped","telegram_user_id":5397710206,"telegram_message_id":668889,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T15:55:04+00:00","event":"support_mode_check","telegram_user_id":1177912892,"telegram_message_id":668893,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T15:55:04+00:00","event":"ai_skipped","telegram_user_id":1177912892,"telegram_message_id":668893,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T15:55:18+00:00","event":"support_mode_check","telegram_user_id":1264327033,"telegram_message_id":668894,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T15:55:18+00:00","event":"ai_skipped","telegram_user_id":1264327033,"telegram_message_id":668894,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T15:59:40+00:00","event":"support_mode_check","telegram_user_id":1506627132,"telegram_message_id":668907,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T15:59:40+00:00","event":"ai_skipped","telegram_user_id":1506627132,"telegram_message_id":668907,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T16:01:16+00:00","event":"support_mode_check","telegram_user_id":1506627132,"telegram_message_id":668909,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T16:01:16+00:00","event":"ai_skipped","telegram_user_id":1506627132,"telegram_message_id":668909,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T16:03:25+00:00","event":"support_mode_check","telegram_user_id":1267115712,"telegram_message_id":668917,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T16:03:25+00:00","event":"ai_skipped","telegram_user_id":1267115712,"telegram_message_id":668917,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T16:06:00+00:00","event":"support_mode_check","telegram_user_id":8960038295,"telegram_message_id":668920,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T16:06:00+00:00","event":"ai_skipped","telegram_user_id":8960038295,"telegram_message_id":668920,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T16:06:12+00:00","event":"support_mode_check","telegram_user_id":922142785,"telegram_message_id":668921,"support_mode":"AI"}
{"timestamp":"2026-09-09T16:06:12+00:00","event":"pipeline_missing_in_db","telegram_user_id":922142785,"telegram_message_id":668921,"amo_lead_id":null}
{"timestamp":"2026-09-09T16:06:12+00:00","event":"legacy_leadid_check","telegram_user_id":922142785,"telegram_message_id":668921,"legacy_leadid":"42225327"}
{"timestamp":"2026-09-09T16:06:13+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":922142785,"telegram_message_id":668921,"amo_lead_id":42225327,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-09T16:06:13+00:00","event":"pipeline_check","telegram_user_id":922142785,"telegram_message_id":668921,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-09T16:06:13+00:00","event":"ai_request","telegram_user_id":922142785,"telegram_message_id":668921,"message":"СНИЛС:\n190-775-149 97"}
{"timestamp":"2026-09-09T16:06:29+00:00","event":"ai_response","telegram_user_id":922142785,"telegram_message_id":668921,"duration_ms":15183,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-09T16:06:29+00:00","event":"handoff_requested","telegram_user_id":922142785,"telegram_message_id":668921,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-09T16:06:29+00:00","event":"handoff_mode_changed","telegram_user_id":922142785,"telegram_message_id":668921,"first_handoff":false}
{"timestamp":"2026-09-09T16:06:29+00:00","event":"handoff_telegram_message_sent","telegram_user_id":922142785,"telegram_message_id":668921}
{"timestamp":"2026-09-09T16:06:29+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":922142785,"telegram_message_id":668921}
{"timestamp":"2026-09-09T16:07:23+00:00","event":"support_mode_check","telegram_user_id":1267115712,"telegram_message_id":668931,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T16:07:23+00:00","event":"ai_skipped","telegram_user_id":1267115712,"telegram_message_id":668931,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T16:09:03+00:00","event":"support_mode_check","telegram_user_id":8960038295,"telegram_message_id":668932,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T16:09:03+00:00","event":"ai_skipped","telegram_user_id":8960038295,"telegram_message_id":668932,"reason":"support_mode_human"}
{"timestamp":"2026-09-09T16:09:24+00:00","event":"support_mode_check","telegram_user_id":501800302,"telegram_message_id":668933,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T16:09:24+00:00","event":"ai_skipped","telegram_user_id":501800302,"telegram_message_id":668933,"reason":"support_mode_human"}
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{"timestamp":"2026-09-09T19:03:51+00:00","event":"handoff_requested","telegram_user_id":702929656,"telegram_message_id":669049,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-09T19:03:51+00:00","event":"handoff_telegram_message_sent","telegram_user_id":702929656,"telegram_message_id":669049}
{"timestamp":"2026-09-09T19:03:51+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":702929656,"telegram_message_id":669049}
{"timestamp":"2026-09-09T19:46:33+00:00","event":"support_mode_check","telegram_user_id":897986503,"telegram_message_id":669059,"support_mode":"AI"}
{"timestamp":"2026-09-09T19:46:33+00:00","event":"pipeline_missing_in_db","telegram_user_id":897986503,"telegram_message_id":669059,"amo_lead_id":null}
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{"timestamp":"2026-09-09T19:46:34+00:00","event":"pipeline_check","telegram_user_id":897986503,"telegram_message_id":669059,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-09T19:46:34+00:00","event":"ai_request","telegram_user_id":897986503,"telegram_message_id":669059,"message":"Здравствуйте,  я сдал на мото когда могу получить права"}
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{"timestamp":"2026-09-09T19:46:41+00:00","event":"handoff_requested","telegram_user_id":897986503,"telegram_message_id":669059,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-09T19:46:41+00:00","event":"handoff_mode_changed","telegram_user_id":897986503,"telegram_message_id":669059,"first_handoff":true}
{"timestamp":"2026-09-09T19:46:41+00:00","event":"sensei_prepare","telegram_user_id":897986503,"telegram_message_id":669059,"amo_lead_id":"37891661"}
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{"timestamp":"2026-09-09T19:46:42+00:00","event":"handoff_telegram_message_sent","telegram_user_id":897986503,"telegram_message_id":669059}
{"timestamp":"2026-09-09T19:46:42+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":897986503,"telegram_message_id":669059}
{"timestamp":"2026-09-09T20:55:36+00:00","event":"support_mode_check","telegram_user_id":586172852,"telegram_message_id":669075,"support_mode":"AI"}
{"timestamp":"2026-09-09T20:55:36+00:00","event":"pipeline_missing_in_db","telegram_user_id":586172852,"telegram_message_id":669075,"amo_lead_id":null}
{"timestamp":"2026-09-09T20:55:36+00:00","event":"legacy_leadid_check","telegram_user_id":586172852,"telegram_message_id":669075,"legacy_leadid":"42539021"}
{"timestamp":"2026-09-09T20:55:38+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":586172852,"telegram_message_id":669075,"contact_id":42539021,"linked_leads_count":2}
{"timestamp":"2026-09-09T20:55:38+00:00","event":"contact_lead_checked","telegram_user_id":586172852,"telegram_message_id":669075,"contact_id":42539021,"amo_lead_id":42451531,"amo_pipeline_id":4311799}
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{"timestamp":"2026-09-09T20:55:39+00:00","event":"contact_ai_lead_found","telegram_user_id":586172852,"telegram_message_id":669075,"contact_id":42539021,"amo_lead_id":42455007,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-09T20:55:39+00:00","event":"pipeline_check","telegram_user_id":586172852,"telegram_message_id":669075,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-09T20:55:39+00:00","event":"ai_request","telegram_user_id":586172852,"telegram_message_id":669075,"message":"Хочу узнать где будет проводиться экзамен? Заранее спасибо за ответ!"}
{"timestamp":"2026-09-09T20:55:52+00:00","event":"ai_response","telegram_user_id":586172852,"telegram_message_id":669075,"duration_ms":13439,"action":"ANSWER","answer":"Если речь о внутреннем экзамене:\n\n- теоретический экзамен проходит дистанционно — в приложении или веб-версии;\n- практический экзамен проходит очно: расписание публикуют в общем Telegram-чате, после чего нужно приехать в назначенное время.\n\nЕсли вы спрашиваете об экзамене в ГИБДД, конкретное место уточнит сотрудник автошколы."}
{"timestamp":"2026-09-09T20:55:52+00:00","event":"telegram_ai_answer_sent","telegram_user_id":586172852,"telegram_message_id":669075,"answer":"Если речь о внутреннем экзамене:\n\n- теоретический экзамен проходит дистанционно — в приложении или веб-версии;\n- практический экзамен проходит очно: расписание публикуют в общем Telegram-чате, после чего нужно приехать в назначенное время.\n\nЕсли вы спрашиваете об экзамене в ГИБДД, конкретное место уточнит сотрудник автошколы."}
{"timestamp":"2026-09-09T20:55:53+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":586172852,"telegram_message_id":669075}
{"timestamp":"2026-09-09T20:57:50+00:00","event":"support_mode_check","telegram_user_id":586172852,"telegram_message_id":669078,"support_mode":"HUMAN"}
{"timestamp":"2026-09-09T20:57:50+00:00","event":"ai_skipped","telegram_user_id":586172852,"telegram_message_id":669078,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T04:31:05+00:00","event":"support_mode_check","telegram_user_id":7296498053,"telegram_message_id":669081,"support_mode":"AI"}
{"timestamp":"2026-09-10T04:31:05+00:00","event":"pipeline_missing_in_db","telegram_user_id":7296498053,"telegram_message_id":669081,"amo_lead_id":null}
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{"timestamp":"2026-09-10T04:31:06+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":7296498053,"telegram_message_id":669081,"amo_lead_id":41187355,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
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{"timestamp":"2026-09-10T04:31:06+00:00","event":"ai_request","telegram_user_id":7296498053,"telegram_message_id":669081,"message":"Здравствуйте"}
{"timestamp":"2026-09-10T04:31:11+00:00","event":"ai_response","telegram_user_id":7296498053,"telegram_message_id":669081,"duration_ms":5512,"action":"ANSWER","answer":"Здравствуйте! Чем можем помочь?"}
{"timestamp":"2026-09-10T04:31:12+00:00","event":"telegram_ai_answer_sent","telegram_user_id":7296498053,"telegram_message_id":669081,"answer":"Здравствуйте! Чем можем помочь?"}
{"timestamp":"2026-09-10T04:31:12+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":7296498053,"telegram_message_id":669081}
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{"timestamp":"2026-09-10T04:31:27+00:00","event":"ai_skipped","telegram_user_id":7296498053,"telegram_message_id":669084,"reason":"support_mode_human"}
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{"timestamp":"2026-09-10T04:31:31+00:00","event":"ai_skipped","telegram_user_id":7296498053,"telegram_message_id":669085,"reason":"support_mode_human"}
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{"timestamp":"2026-09-10T04:31:44+00:00","event":"ai_skipped","telegram_user_id":7296498053,"telegram_message_id":669086,"reason":"support_mode_human"}
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{"timestamp":"2026-09-10T04:31:50+00:00","event":"ai_skipped","telegram_user_id":7296498053,"telegram_message_id":669087,"reason":"support_mode_human"}
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{"timestamp":"2026-09-10T04:45:45+00:00","event":"ai_skipped","telegram_user_id":1141727470,"telegram_message_id":669090,"reason":"support_mode_human"}
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{"timestamp":"2026-09-10T04:58:45+00:00","event":"pipeline_missing_in_db","telegram_user_id":858028999,"telegram_message_id":669094,"amo_lead_id":null}
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{"timestamp":"2026-09-10T04:58:47+00:00","event":"contact_lead_checked","telegram_user_id":858028999,"telegram_message_id":669094,"contact_id":41811913,"amo_lead_id":41607549,"amo_pipeline_id":4311799}
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{"timestamp":"2026-09-10T04:58:48+00:00","event":"contact_ai_lead_found","telegram_user_id":858028999,"telegram_message_id":669094,"contact_id":41811913,"amo_lead_id":41637629,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-10T04:58:48+00:00","event":"pipeline_check","telegram_user_id":858028999,"telegram_message_id":669094,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T04:58:48+00:00","event":"ai_request","telegram_user_id":858028999,"telegram_message_id":669094,"message":"я прошел все"}
{"timestamp":"2026-09-10T04:58:54+00:00","event":"ai_response","telegram_user_id":858028999,"telegram_message_id":669094,"duration_ms":6072,"action":"ANSWER","answer":"Уточните, пожалуйста: вы прошли 100% штатной практики или уже сдали внутренние экзамены?"}
{"timestamp":"2026-09-10T04:58:54+00:00","event":"telegram_ai_answer_sent","telegram_user_id":858028999,"telegram_message_id":669094,"answer":"Уточните, пожалуйста: вы прошли 100% штатной практики или уже сдали внутренние экзамены?"}
{"timestamp":"2026-09-10T04:58:54+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":858028999,"telegram_message_id":669094}
{"timestamp":"2026-09-10T04:59:14+00:00","event":"support_mode_check","telegram_user_id":858028999,"telegram_message_id":669097,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T04:59:14+00:00","event":"ai_skipped","telegram_user_id":858028999,"telegram_message_id":669097,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T05:00:32+00:00","event":"support_mode_check","telegram_user_id":858028999,"telegram_message_id":669101,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T05:00:32+00:00","event":"ai_skipped","telegram_user_id":858028999,"telegram_message_id":669101,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T05:00:41+00:00","event":"support_mode_check","telegram_user_id":7296498053,"telegram_message_id":669102,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T05:00:41+00:00","event":"ai_skipped","telegram_user_id":7296498053,"telegram_message_id":669102,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T05:17:57+00:00","event":"support_mode_check","telegram_user_id":303785186,"telegram_message_id":669103,"support_mode":"AI"}
{"timestamp":"2026-09-10T05:17:57+00:00","event":"pipeline_check","telegram_user_id":303785186,"telegram_message_id":669103,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T05:17:57+00:00","event":"ai_request","telegram_user_id":303785186,"telegram_message_id":669103,"message":"То есть мне вам прислать только скан паспорта, а вы пришлёте мне номер представителя автошколы?"}
{"timestamp":"2026-09-10T05:18:09+00:00","event":"ai_response","telegram_user_id":303785186,"telegram_message_id":669103,"duration_ms":11989,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-10T05:18:10+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":303785186,"telegram_message_id":669103}
{"timestamp":"2026-09-10T05:54:21+00:00","event":"support_mode_check","telegram_user_id":310362576,"telegram_message_id":669108,"support_mode":"AI"}
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{"timestamp":"2026-09-10T05:54:22+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":310362576,"telegram_message_id":669108,"contact_id":41877563,"linked_leads_count":2}
{"timestamp":"2026-09-10T05:54:23+00:00","event":"contact_lead_checked","telegram_user_id":310362576,"telegram_message_id":669108,"contact_id":41877563,"amo_lead_id":41692621,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-10T05:54:23+00:00","event":"contact_lead_checked","telegram_user_id":310362576,"telegram_message_id":669108,"contact_id":41877563,"amo_lead_id":41922671,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-10T05:54:23+00:00","event":"contact_ai_lead_found","telegram_user_id":310362576,"telegram_message_id":669108,"contact_id":41877563,"amo_lead_id":41922671,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-10T05:54:23+00:00","event":"pipeline_check","telegram_user_id":310362576,"telegram_message_id":669108,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T05:54:23+00:00","event":"ai_request","telegram_user_id":310362576,"telegram_message_id":669108,"message":"Добрый день! Подскажите пожалуйста, у меня такая ситуация: у меня должно было быть занятие в этот понедельник, но инструктор его отменил. Хотела перезаписаться, написала ему, но к сожалению, время которое он предложил мне не подходило. Ближайшее, когда он может это с 21 сентября, числа, но у меня график позволяет только 26 сентября попасть на занятие. Я бы не хотела так долго оставаться без практики. Подскажите, я могла бы без потери текущего инструктора попасть на это время к другому или нет?"}
{"timestamp":"2026-09-10T05:55:16+00:00","event":"ai_response","telegram_user_id":310362576,"telegram_message_id":669108,"duration_ms":52705,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-10T05:55:16+00:00","event":"handoff_requested","telegram_user_id":310362576,"telegram_message_id":669108,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-10T05:55:19+00:00","event":"handoff_telegram_message_sent","telegram_user_id":310362576,"telegram_message_id":669108}
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{"timestamp":"2026-09-10T06:15:24+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":120235226,"telegram_message_id":669131,"contact_id":42553053,"linked_leads_count":2}
{"timestamp":"2026-09-10T06:15:24+00:00","event":"contact_lead_checked","telegram_user_id":120235226,"telegram_message_id":669131,"contact_id":42553053,"amo_lead_id":42470747,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-10T06:15:25+00:00","event":"contact_lead_checked","telegram_user_id":120235226,"telegram_message_id":669131,"contact_id":42553053,"amo_lead_id":42476131,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-10T06:15:25+00:00","event":"contact_ai_lead_found","telegram_user_id":120235226,"telegram_message_id":669131,"contact_id":42553053,"amo_lead_id":42476131,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-10T06:15:25+00:00","event":"pipeline_check","telegram_user_id":120235226,"telegram_message_id":669131,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T06:15:25+00:00","event":"ai_request","telegram_user_id":120235226,"telegram_message_id":669131,"message":"Как узнать свой логин и пароль в приложении «хочу водить»?"}
{"timestamp":"2026-09-10T06:15:35+00:00","event":"ai_response","telegram_user_id":120235226,"telegram_message_id":669131,"duration_ms":9920,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-10T06:15:35+00:00","event":"handoff_requested","telegram_user_id":120235226,"telegram_message_id":669131,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-10T06:15:35+00:00","event":"handoff_mode_changed","telegram_user_id":120235226,"telegram_message_id":669131,"first_handoff":false}
{"timestamp":"2026-09-10T06:15:35+00:00","event":"handoff_telegram_message_sent","telegram_user_id":120235226,"telegram_message_id":669131}
{"timestamp":"2026-09-10T06:15:35+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":120235226,"telegram_message_id":669131}
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{"timestamp":"2026-09-10T08:12:33+00:00","event":"ai_unhandled_response","telegram_user_id":965448974,"telegram_message_id":669327,"action":"ANSWER","answer":""}
{"timestamp":"2026-09-10T08:14:10+00:00","event":"support_mode_check","telegram_user_id":965448974,"telegram_message_id":669331,"support_mode":"AI"}
{"timestamp":"2026-09-10T08:14:10+00:00","event":"pipeline_check","telegram_user_id":965448974,"telegram_message_id":669331,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T08:14:10+00:00","event":"ai_request","telegram_user_id":965448974,"telegram_message_id":669331,"message":"также помогите восстановить доступ к школе"}
{"timestamp":"2026-09-10T08:14:21+00:00","event":"ai_response","telegram_user_id":965448974,"telegram_message_id":669331,"duration_ms":10350,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-10T08:14:21+00:00","event":"handoff_requested","telegram_user_id":965448974,"telegram_message_id":669331,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-10T08:14:21+00:00","event":"handoff_mode_changed","telegram_user_id":965448974,"telegram_message_id":669331,"first_handoff":true}
{"timestamp":"2026-09-10T08:14:21+00:00","event":"sensei_prepare","telegram_user_id":965448974,"telegram_message_id":669331,"amo_lead_id":"41646431"}
{"timestamp":"2026-09-10T08:14:21+00:00","event":"sensei_started","telegram_user_id":965448974,"telegram_message_id":669331,"amo_lead_id":"41646431","result":true}
{"timestamp":"2026-09-10T08:14:22+00:00","event":"handoff_telegram_message_sent","telegram_user_id":965448974,"telegram_message_id":669331}
{"timestamp":"2026-09-10T08:14:22+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":965448974,"telegram_message_id":669331}
{"timestamp":"2026-09-10T08:14:57+00:00","event":"support_mode_check","telegram_user_id":565620723,"telegram_message_id":669334,"support_mode":"AI"}
{"timestamp":"2026-09-10T08:14:57+00:00","event":"pipeline_check","telegram_user_id":565620723,"telegram_message_id":669334,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T08:14:57+00:00","event":"ai_request","telegram_user_id":565620723,"telegram_message_id":669334,"message":"Добрый день. Подскажите, пожалуйста, если в вступила в чат, я же не обязательно должна на эту субботу записываться на экзамен? \nМогу на следующую? Перед смертью надышаться так скажем 😅"}
{"timestamp":"2026-09-10T08:15:06+00:00","event":"ai_response","telegram_user_id":565620723,"telegram_message_id":669334,"duration_ms":8928,"action":"ANSWER","answer":"Если речь о внутреннем практическом экзамене, записываться именно на эту субботу не обязательно. Участие можно отменить или перенести, предупредив не позднее чем за 24 часа. При неявке или опоздании более чем на 5 минут пересдача будет платной — 2 000 ₽."}
{"timestamp":"2026-09-10T08:15:06+00:00","event":"telegram_ai_answer_sent","telegram_user_id":565620723,"telegram_message_id":669334,"answer":"Если речь о внутреннем практическом экзамене, записываться именно на эту субботу не обязательно. Участие можно отменить или перенести, предупредив не позднее чем за 24 часа. При неявке или опоздании более чем на 5 минут пересдача будет платной — 2 000 ₽."}
{"timestamp":"2026-09-10T08:15:06+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":565620723,"telegram_message_id":669334}
{"timestamp":"2026-09-10T08:16:10+00:00","event":"support_mode_check","telegram_user_id":565620723,"telegram_message_id":669336,"support_mode":"AI"}
{"timestamp":"2026-09-10T08:16:10+00:00","event":"pipeline_check","telegram_user_id":565620723,"telegram_message_id":669336,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T08:16:10+00:00","event":"ai_request","telegram_user_id":565620723,"telegram_message_id":669336,"message":"Участие можно отменить в том случае если я записалась?"}
{"timestamp":"2026-09-10T08:16:15+00:00","event":"ai_response","telegram_user_id":565620723,"telegram_message_id":669336,"duration_ms":5216,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-10T08:16:15+00:00","event":"handoff_requested","telegram_user_id":565620723,"telegram_message_id":669336,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-10T08:16:15+00:00","event":"handoff_mode_changed","telegram_user_id":565620723,"telegram_message_id":669336,"first_handoff":true}
{"timestamp":"2026-09-10T08:16:15+00:00","event":"sensei_prepare","telegram_user_id":565620723,"telegram_message_id":669336,"amo_lead_id":"40832919"}
{"timestamp":"2026-09-10T08:16:16+00:00","event":"sensei_started","telegram_user_id":565620723,"telegram_message_id":669336,"amo_lead_id":"40832919","result":true}
{"timestamp":"2026-09-10T08:16:16+00:00","event":"handoff_telegram_message_sent","telegram_user_id":565620723,"telegram_message_id":669336}
{"timestamp":"2026-09-10T08:16:16+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":565620723,"telegram_message_id":669336}
{"timestamp":"2026-09-10T08:16:51+00:00","event":"support_mode_check","telegram_user_id":836358789,"telegram_message_id":669339,"support_mode":"AI"}
{"timestamp":"2026-09-10T08:16:51+00:00","event":"pipeline_check","telegram_user_id":836358789,"telegram_message_id":669339,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T08:16:51+00:00","event":"ai_skipped","telegram_user_id":836358789,"telegram_message_id":669339,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T08:16:58+00:00","event":"support_mode_check","telegram_user_id":836358789,"telegram_message_id":669340,"support_mode":"AI"}
{"timestamp":"2026-09-10T08:16:58+00:00","event":"pipeline_check","telegram_user_id":836358789,"telegram_message_id":669340,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T08:16:58+00:00","event":"ai_skipped","telegram_user_id":836358789,"telegram_message_id":669340,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T08:18:38+00:00","event":"support_mode_check","telegram_user_id":836358789,"telegram_message_id":669343,"support_mode":"AI"}
{"timestamp":"2026-09-10T08:18:38+00:00","event":"pipeline_check","telegram_user_id":836358789,"telegram_message_id":669343,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T08:18:38+00:00","event":"ai_skipped","telegram_user_id":836358789,"telegram_message_id":669343,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T08:20:36+00:00","event":"support_mode_check","telegram_user_id":565620723,"telegram_message_id":669346,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T08:20:36+00:00","event":"ai_skipped","telegram_user_id":565620723,"telegram_message_id":669346,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T08:21:59+00:00","event":"support_mode_check","telegram_user_id":965448974,"telegram_message_id":669349,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T08:21:59+00:00","event":"ai_skipped","telegram_user_id":965448974,"telegram_message_id":669349,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T08:24:50+00:00","event":"support_mode_check","telegram_user_id":965448974,"telegram_message_id":669355,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T08:24:50+00:00","event":"ai_skipped","telegram_user_id":965448974,"telegram_message_id":669355,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T08:26:08+00:00","event":"support_mode_check","telegram_user_id":400841271,"telegram_message_id":669358,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T08:26:08+00:00","event":"ai_skipped","telegram_user_id":400841271,"telegram_message_id":669358,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T08:29:46+00:00","event":"support_mode_check","telegram_user_id":400841271,"telegram_message_id":669362,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T08:29:46+00:00","event":"ai_skipped","telegram_user_id":400841271,"telegram_message_id":669362,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T08:30:43+00:00","event":"support_mode_check","telegram_user_id":196042807,"telegram_message_id":669364,"support_mode":"AI"}
{"timestamp":"2026-09-10T08:30:43+00:00","event":"pipeline_missing_in_db","telegram_user_id":196042807,"telegram_message_id":669364,"amo_lead_id":null}
{"timestamp":"2026-09-10T08:30:43+00:00","event":"legacy_leadid_check","telegram_user_id":196042807,"telegram_message_id":669364,"legacy_leadid":"42687137"}
{"timestamp":"2026-09-10T08:30:45+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":196042807,"telegram_message_id":669364,"contact_id":42687137,"linked_leads_count":2}
{"timestamp":"2026-09-10T08:30:46+00:00","event":"contact_lead_checked","telegram_user_id":196042807,"telegram_message_id":669364,"contact_id":42687137,"amo_lead_id":42654537,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-10T08:30:47+00:00","event":"contact_lead_checked","telegram_user_id":196042807,"telegram_message_id":669364,"contact_id":42687137,"amo_lead_id":42741755,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-10T08:30:47+00:00","event":"contact_ai_lead_found","telegram_user_id":196042807,"telegram_message_id":669364,"contact_id":42687137,"amo_lead_id":42741755,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-10T08:30:47+00:00","event":"pipeline_check","telegram_user_id":196042807,"telegram_message_id":669364,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T08:30:47+00:00","event":"ai_request","telegram_user_id":196042807,"telegram_message_id":669364,"message":"А что это? Про какой поатеж?"}
{"timestamp":"2026-09-10T08:31:02+00:00","event":"support_mode_check","telegram_user_id":707889325,"telegram_message_id":669365,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T08:31:02+00:00","event":"ai_skipped","telegram_user_id":707889325,"telegram_message_id":669365,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T08:32:47+00:00","event":"ai_error","telegram_user_id":196042807,"telegram_message_id":669364,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-10T08:32:48+00:00","event":"ai_error_handoff_sent","telegram_user_id":196042807,"telegram_message_id":669364}
{"timestamp":"2026-09-10T08:33:03+00:00","event":"support_mode_check","telegram_user_id":707889325,"telegram_message_id":669370,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T08:33:03+00:00","event":"ai_skipped","telegram_user_id":707889325,"telegram_message_id":669370,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T08:34:04+00:00","event":"support_mode_check","telegram_user_id":196042807,"telegram_message_id":669372,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T08:34:04+00:00","event":"ai_skipped","telegram_user_id":196042807,"telegram_message_id":669372,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T08:35:23+00:00","event":"support_mode_check","telegram_user_id":400841271,"telegram_message_id":669376,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T08:35:23+00:00","event":"ai_skipped","telegram_user_id":400841271,"telegram_message_id":669376,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T08:37:58+00:00","event":"support_mode_check","telegram_user_id":7214419078,"telegram_message_id":669379,"support_mode":"AI"}
{"timestamp":"2026-09-10T08:37:58+00:00","event":"pipeline_check","telegram_user_id":7214419078,"telegram_message_id":669379,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T08:37:58+00:00","event":"ai_request","telegram_user_id":7214419078,"telegram_message_id":669379,"message":"здравствуйте, уточните, пожалуйста, все окей принято?"}
{"timestamp":"2026-09-10T08:38:18+00:00","event":"support_mode_check","telegram_user_id":7214419078,"telegram_message_id":669380,"support_mode":"AI"}
{"timestamp":"2026-09-10T08:38:18+00:00","event":"pipeline_check","telegram_user_id":7214419078,"telegram_message_id":669380,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T08:38:18+00:00","event":"ai_request","telegram_user_id":7214419078,"telegram_message_id":669380,"message":"я просто ожидаю в настоящее время?"}
{"timestamp":"2026-09-10T08:38:18+00:00","event":"ai_response","telegram_user_id":7214419078,"telegram_message_id":669380,"duration_ms":233,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-10T08:38:18+00:00","event":"handoff_requested","telegram_user_id":7214419078,"telegram_message_id":669380,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-10T08:38:18+00:00","event":"handoff_mode_changed","telegram_user_id":7214419078,"telegram_message_id":669380,"first_handoff":true}
{"timestamp":"2026-09-10T08:38:18+00:00","event":"sensei_prepare","telegram_user_id":7214419078,"telegram_message_id":669380,"amo_lead_id":"41956745"}
{"timestamp":"2026-09-10T08:38:19+00:00","event":"sensei_started","telegram_user_id":7214419078,"telegram_message_id":669380,"amo_lead_id":"41956745","result":true}
{"timestamp":"2026-09-10T08:38:19+00:00","event":"handoff_telegram_message_sent","telegram_user_id":7214419078,"telegram_message_id":669380}
{"timestamp":"2026-09-10T08:38:19+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":7214419078,"telegram_message_id":669380}
{"timestamp":"2026-09-10T08:39:26+00:00","event":"support_mode_check","telegram_user_id":5166289560,"telegram_message_id":669383,"support_mode":"AI"}
{"timestamp":"2026-09-10T08:39:26+00:00","event":"pipeline_missing_in_db","telegram_user_id":5166289560,"telegram_message_id":669383,"amo_lead_id":null}
{"timestamp":"2026-09-10T08:39:26+00:00","event":"legacy_leadid_check","telegram_user_id":5166289560,"telegram_message_id":669383,"legacy_leadid":"41519847"}
{"timestamp":"2026-09-10T08:39:27+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":5166289560,"telegram_message_id":669383,"amo_lead_id":41519847,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-10T08:39:27+00:00","event":"pipeline_check","telegram_user_id":5166289560,"telegram_message_id":669383,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T08:39:27+00:00","event":"ai_request","telegram_user_id":5166289560,"telegram_message_id":669383,"message":"Здравствуйте, сделайте пожалуйста ссылку на оплату картой для продления"}
{"timestamp":"2026-09-10T08:39:46+00:00","event":"support_mode_check","telegram_user_id":196042807,"telegram_message_id":669384,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T08:39:46+00:00","event":"ai_skipped","telegram_user_id":196042807,"telegram_message_id":669384,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T08:39:58+00:00","event":"ai_error","telegram_user_id":7214419078,"telegram_message_id":669379,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-10T08:39:58+00:00","event":"ai_error_handoff_sent","telegram_user_id":7214419078,"telegram_message_id":669379}
{"timestamp":"2026-09-10T08:40:18+00:00","event":"support_mode_check","telegram_user_id":196042807,"telegram_message_id":669386,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T08:40:18+00:00","event":"ai_skipped","telegram_user_id":196042807,"telegram_message_id":669386,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T08:40:21+00:00","event":"support_mode_check","telegram_user_id":7413775179,"telegram_message_id":669387,"support_mode":"AI"}
{"timestamp":"2026-09-10T08:40:21+00:00","event":"pipeline_check","telegram_user_id":7413775179,"telegram_message_id":669387,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T08:40:21+00:00","event":"ai_request","telegram_user_id":7413775179,"telegram_message_id":669387,"message":"Добрый день, да делаем дубликат сертификата"}
{"timestamp":"2026-09-10T08:41:09+00:00","event":"support_mode_check","telegram_user_id":196042807,"telegram_message_id":669388,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T08:41:09+00:00","event":"ai_skipped","telegram_user_id":196042807,"telegram_message_id":669388,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T08:41:27+00:00","event":"ai_error","telegram_user_id":5166289560,"telegram_message_id":669383,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-10T08:41:28+00:00","event":"ai_error_handoff_sent","telegram_user_id":5166289560,"telegram_message_id":669383}
{"timestamp":"2026-09-10T08:41:58+00:00","event":"ai_response","telegram_user_id":7413775179,"telegram_message_id":669387,"duration_ms":96749,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-10T08:41:58+00:00","event":"handoff_requested","telegram_user_id":7413775179,"telegram_message_id":669387,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-10T08:41:58+00:00","event":"handoff_mode_changed","telegram_user_id":7413775179,"telegram_message_id":669387,"first_handoff":true}
{"timestamp":"2026-09-10T08:41:58+00:00","event":"sensei_prepare","telegram_user_id":7413775179,"telegram_message_id":669387,"amo_lead_id":"40704657"}
{"timestamp":"2026-09-10T08:41:58+00:00","event":"sensei_started","telegram_user_id":7413775179,"telegram_message_id":669387,"amo_lead_id":"40704657","result":true}
{"timestamp":"2026-09-10T08:41:58+00:00","event":"handoff_telegram_message_sent","telegram_user_id":7413775179,"telegram_message_id":669387}
{"timestamp":"2026-09-10T08:41:58+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":7413775179,"telegram_message_id":669387}
{"timestamp":"2026-09-10T08:42:04+00:00","event":"support_mode_check","telegram_user_id":196042807,"telegram_message_id":669394,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T08:42:04+00:00","event":"ai_skipped","telegram_user_id":196042807,"telegram_message_id":669394,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T08:43:12+00:00","event":"support_mode_check","telegram_user_id":5258924497,"telegram_message_id":669395,"support_mode":"AI"}
{"timestamp":"2026-09-10T08:43:12+00:00","event":"pipeline_check","telegram_user_id":5258924497,"telegram_message_id":669395,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T08:43:12+00:00","event":"ai_request","telegram_user_id":5258924497,"telegram_message_id":669395,"message":"Спасибо большое)"}
{"timestamp":"2026-09-10T08:43:33+00:00","event":"support_mode_check","telegram_user_id":5258924497,"telegram_message_id":669397,"support_mode":"AI"}
{"timestamp":"2026-09-10T08:43:33+00:00","event":"pipeline_check","telegram_user_id":5258924497,"telegram_message_id":669397,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T08:43:33+00:00","event":"ai_request","telegram_user_id":5258924497,"telegram_message_id":669397,"message":"Я подумал, хочу с вашей помощью сдать экзамены в гаи"}
{"timestamp":"2026-09-10T08:43:46+00:00","event":"ai_response","telegram_user_id":5258924497,"telegram_message_id":669395,"duration_ms":33414,"action":"ANSWER","answer":"Пожалуйста! 😊"}
{"timestamp":"2026-09-10T08:43:46+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5258924497,"telegram_message_id":669395,"answer":"Пожалуйста! 😊"}
{"timestamp":"2026-09-10T08:43:46+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5258924497,"telegram_message_id":669395}
{"timestamp":"2026-09-10T08:43:53+00:00","event":"support_mode_check","telegram_user_id":5258924497,"telegram_message_id":669402,"support_mode":"AI"}
{"timestamp":"2026-09-10T08:43:53+00:00","event":"pipeline_check","telegram_user_id":5258924497,"telegram_message_id":669402,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T08:43:53+00:00","event":"ai_request","telegram_user_id":5258924497,"telegram_message_id":669402,"message":"Что для этого нужно делать?"}
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{"timestamp":"2026-09-10T08:44:06+00:00","event":"ai_response","telegram_user_id":5258924497,"telegram_message_id":669397,"duration_ms":33829,"action":"ANSWER","answer":"Можно сдавать экзамены ГИБДД с автошколой, если вы сдали оба внутренних экзамена и обучение полностью оплачено. В этом случае школа подаст документы и будет сопровождать вас до полной сдачи. Следуйте инструкциям представителя автошколы в экзаменационном чате."}
{"timestamp":"2026-09-10T08:44:07+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5258924497,"telegram_message_id":669397,"answer":"Можно сдавать экзамены ГИБДД с автошколой, если вы сдали оба внутренних экзамена и обучение полностью оплачено. В этом случае школа подаст документы и будет сопровождать вас до полной сдачи. Следуйте инструкциям представителя автошколы в экзаменационном чате."}
{"timestamp":"2026-09-10T08:44:07+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5258924497,"telegram_message_id":669397}
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{"timestamp":"2026-09-10T08:48:20+00:00","event":"ai_request","telegram_user_id":6916925730,"telegram_message_id":669417,"message":"Здравствуйте! \nЯ обновил своё предложение поэтому нужны логин и пароль!"}
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{"timestamp":"2026-09-10T08:52:41+00:00","event":"ai_request","telegram_user_id":120235226,"telegram_message_id":669422,"message":"Нашла, спасибо!"}
{"timestamp":"2026-09-10T08:53:39+00:00","event":"ai_response","telegram_user_id":120235226,"telegram_message_id":669422,"duration_ms":58612,"action":"ANSWER","answer":"Пожалуйста! Удачи в обучении!"}
{"timestamp":"2026-09-10T08:53:40+00:00","event":"telegram_ai_answer_sent","telegram_user_id":120235226,"telegram_message_id":669422,"answer":"Пожалуйста! Удачи в обучении!"}
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{"timestamp":"2026-09-10T09:00:05+00:00","event":"ai_request","telegram_user_id":513113338,"telegram_message_id":669437,"message":"Здравствуйте!\nА я хотела уточнить , а сколько по времени идет 1 практическое  занятие ?"}
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{"timestamp":"2026-09-10T09:23:22+00:00","event":"pipeline_check","telegram_user_id":1081575478,"telegram_message_id":669461,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T09:23:22+00:00","event":"ai_request","telegram_user_id":1081575478,"telegram_message_id":669461,"message":"Здравствуйте, я потерял бумажку для инструктора. Могу я сегодня подойти в офис на достоевской, и вы мне новую распечатаете?"}
{"timestamp":"2026-09-10T09:23:58+00:00","event":"support_mode_check","telegram_user_id":280387616,"telegram_message_id":669462,"support_mode":"AI"}
{"timestamp":"2026-09-10T09:23:58+00:00","event":"pipeline_check","telegram_user_id":280387616,"telegram_message_id":669462,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T09:23:58+00:00","event":"ai_request","telegram_user_id":280387616,"telegram_message_id":669462,"message":"Добрый день! Я проходила обучение именно в автошколе «Колесо», но выданное мне свидетельство оформлено от ООО «Развитие Плюс» и содержит почту info@trajectory-pro.ru.\n\nГИБДД требуется официальное подтверждение обучения по запросу №70/6662. По указанным контактам ООО «Развитие Плюс» мне никто не отвечает, а экзамен назначен уже на завтра утром.\n\nПожалуйста, помогите срочно связаться с ООО «Развитие Плюс» или лично с генеральным директором Романом Сергеевичем Серым, который также указан в команде «Колеса». Очень прошу передать ему мою ситуацию и попросить сегодня направить подтверждение в ГИБДД."}
{"timestamp":"2026-09-10T09:25:22+00:00","event":"ai_error","telegram_user_id":1081575478,"telegram_message_id":669461,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
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{"timestamp":"2026-09-10T09:44:15+00:00","event":"ai_request","telegram_user_id":389889473,"telegram_message_id":669487,"message":"Добрый день! Я в 85 больнице, в регистратуре мне сказали, что МВД сами сделают запрос в ПНД и НД по моей прописке и мне ехать никуда не надо, все же правильно? В материалах автошколы указано, что они обязаны сделать запрос, кому мне верить?"}
{"timestamp":"2026-09-10T09:46:15+00:00","event":"ai_error","telegram_user_id":389889473,"telegram_message_id":669487,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
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{"timestamp":"2026-09-10T09:47:43+00:00","event":"ai_request","telegram_user_id":5045860872,"telegram_message_id":669492,"message":"Добрый день, в закончила последнее занятие и забрала вот бумажку подписанную. На днях приеду в офис"}
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{"timestamp":"2026-09-10T09:49:44+00:00","event":"ai_error_handoff_sent","telegram_user_id":5045860872,"telegram_message_id":669492}
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{"timestamp":"2026-09-10T10:55:37+00:00","event":"ai_skipped","telegram_user_id":308082710,"telegram_message_id":669660,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T10:57:18+00:00","event":"support_mode_check","telegram_user_id":897986503,"telegram_message_id":669664,"support_mode":"AI"}
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{"timestamp":"2026-09-10T10:57:18+00:00","event":"ai_request","telegram_user_id":897986503,"telegram_message_id":669664,"message":"Не отвечают"}
{"timestamp":"2026-09-10T10:57:38+00:00","event":"support_mode_check","telegram_user_id":308082710,"telegram_message_id":669665,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T10:57:38+00:00","event":"ai_skipped","telegram_user_id":308082710,"telegram_message_id":669665,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T10:57:38+00:00","event":"support_mode_check","telegram_user_id":862355251,"telegram_message_id":669666,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T10:57:38+00:00","event":"ai_skipped","telegram_user_id":862355251,"telegram_message_id":669666,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T10:57:59+00:00","event":"ai_response","telegram_user_id":897986503,"telegram_message_id":669664,"duration_ms":41604,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-10T10:57:59+00:00","event":"handoff_requested","telegram_user_id":897986503,"telegram_message_id":669664,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-10T10:57:59+00:00","event":"handoff_mode_changed","telegram_user_id":897986503,"telegram_message_id":669664,"first_handoff":true}
{"timestamp":"2026-09-10T10:57:59+00:00","event":"sensei_prepare","telegram_user_id":897986503,"telegram_message_id":669664,"amo_lead_id":"37891661"}
{"timestamp":"2026-09-10T10:57:59+00:00","event":"sensei_started","telegram_user_id":897986503,"telegram_message_id":669664,"amo_lead_id":"37891661","result":true}
{"timestamp":"2026-09-10T10:58:00+00:00","event":"handoff_telegram_message_sent","telegram_user_id":897986503,"telegram_message_id":669664}
{"timestamp":"2026-09-10T10:58:00+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":897986503,"telegram_message_id":669664}
{"timestamp":"2026-09-10T10:58:37+00:00","event":"support_mode_check","telegram_user_id":897986503,"telegram_message_id":669671,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T10:58:37+00:00","event":"ai_skipped","telegram_user_id":897986503,"telegram_message_id":669671,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T11:00:01+00:00","event":"support_mode_check","telegram_user_id":897986503,"telegram_message_id":669674,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T11:00:01+00:00","event":"ai_skipped","telegram_user_id":897986503,"telegram_message_id":669674,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T11:00:10+00:00","event":"support_mode_check","telegram_user_id":897986503,"telegram_message_id":669675,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T11:00:10+00:00","event":"ai_skipped","telegram_user_id":897986503,"telegram_message_id":669675,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T11:00:24+00:00","event":"support_mode_check","telegram_user_id":308082710,"telegram_message_id":669676,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T11:00:24+00:00","event":"ai_skipped","telegram_user_id":308082710,"telegram_message_id":669676,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T11:01:15+00:00","event":"support_mode_check","telegram_user_id":835017039,"telegram_message_id":669679,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T11:01:15+00:00","event":"ai_skipped","telegram_user_id":835017039,"telegram_message_id":669679,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T11:01:26+00:00","event":"support_mode_check","telegram_user_id":835017039,"telegram_message_id":669681,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T11:01:26+00:00","event":"ai_skipped","telegram_user_id":835017039,"telegram_message_id":669681,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T11:01:30+00:00","event":"support_mode_check","telegram_user_id":835017039,"telegram_message_id":669682,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T11:01:30+00:00","event":"ai_skipped","telegram_user_id":835017039,"telegram_message_id":669682,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T11:01:36+00:00","event":"support_mode_check","telegram_user_id":6680789600,"telegram_message_id":669683,"support_mode":"AI"}
{"timestamp":"2026-09-10T11:01:36+00:00","event":"pipeline_missing_in_db","telegram_user_id":6680789600,"telegram_message_id":669683,"amo_lead_id":"42790417"}
{"timestamp":"2026-09-10T11:01:38+00:00","event":"pipeline_fetched_from_amocrm","telegram_user_id":6680789600,"telegram_message_id":669683,"amo_lead_id":"42790417","amo_pipeline_id":3732193}
{"timestamp":"2026-09-10T11:01:38+00:00","event":"pipeline_saved_to_db","telegram_user_id":6680789600,"telegram_message_id":669683,"amo_pipeline_id":3732193,"saved":true}
{"timestamp":"2026-09-10T11:01:38+00:00","event":"pipeline_check","telegram_user_id":6680789600,"telegram_message_id":669683,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T11:01:38+00:00","event":"ai_request","telegram_user_id":6680789600,"telegram_message_id":669683,"message":"Я не совсем поняла про регулировщика. Запрещается движение только если регулировщик стоит с вытянутыми в стороны руками грудью или спиной, а разрешается если боком с руками в стороны прямо и направо, так?"}
{"timestamp":"2026-09-10T11:01:56+00:00","event":"support_mode_check","telegram_user_id":835017039,"telegram_message_id":669684,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T11:01:56+00:00","event":"ai_skipped","telegram_user_id":835017039,"telegram_message_id":669684,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T11:03:38+00:00","event":"ai_error","telegram_user_id":6680789600,"telegram_message_id":669683,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-10T11:03:39+00:00","event":"ai_error_handoff_sent","telegram_user_id":6680789600,"telegram_message_id":669683}
{"timestamp":"2026-09-10T11:03:47+00:00","event":"support_mode_check","telegram_user_id":5865666056,"telegram_message_id":669687,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T11:03:47+00:00","event":"ai_skipped","telegram_user_id":5865666056,"telegram_message_id":669687,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T11:13:00+00:00","event":"support_mode_check","telegram_user_id":1112700358,"telegram_message_id":669698,"support_mode":"AI"}
{"timestamp":"2026-09-10T11:13:00+00:00","event":"pipeline_missing_in_db","telegram_user_id":1112700358,"telegram_message_id":669698,"amo_lead_id":null}
{"timestamp":"2026-09-10T11:13:00+00:00","event":"legacy_leadid_check","telegram_user_id":1112700358,"telegram_message_id":669698,"legacy_leadid":"42729061"}
{"timestamp":"2026-09-10T11:13:02+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1112700358,"telegram_message_id":669698,"contact_id":42729061,"linked_leads_count":2}
{"timestamp":"2026-09-10T11:13:02+00:00","event":"contact_lead_checked","telegram_user_id":1112700358,"telegram_message_id":669698,"contact_id":42729061,"amo_lead_id":42704327,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-10T11:13:03+00:00","event":"contact_lead_checked","telegram_user_id":1112700358,"telegram_message_id":669698,"contact_id":42729061,"amo_lead_id":42752049,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-10T11:13:03+00:00","event":"contact_ai_lead_found","telegram_user_id":1112700358,"telegram_message_id":669698,"contact_id":42729061,"amo_lead_id":42752049,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-10T11:13:03+00:00","event":"pipeline_check","telegram_user_id":1112700358,"telegram_message_id":669698,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T11:13:03+00:00","event":"ai_request","telegram_user_id":1112700358,"telegram_message_id":669698,"message":"Здравствуйте! А куда и до скольки сегодня можно будет привезти справку 003ву"}
{"timestamp":"2026-09-10T11:14:14+00:00","event":"support_mode_check","telegram_user_id":1766304450,"telegram_message_id":669701,"support_mode":"AI"}
{"timestamp":"2026-09-10T11:14:14+00:00","event":"pipeline_missing_in_db","telegram_user_id":1766304450,"telegram_message_id":669701,"amo_lead_id":null}
{"timestamp":"2026-09-10T11:14:14+00:00","event":"legacy_leadid_check","telegram_user_id":1766304450,"telegram_message_id":669701,"legacy_leadid":"42209635"}
{"timestamp":"2026-09-10T11:14:17+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1766304450,"telegram_message_id":669701,"contact_id":42209635,"linked_leads_count":2}
{"timestamp":"2026-09-10T11:14:17+00:00","event":"contact_lead_checked","telegram_user_id":1766304450,"telegram_message_id":669701,"contact_id":42209635,"amo_lead_id":42101643,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-10T11:14:18+00:00","event":"contact_lead_checked","telegram_user_id":1766304450,"telegram_message_id":669701,"contact_id":42209635,"amo_lead_id":42101881,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-10T11:14:18+00:00","event":"contact_ai_lead_found","telegram_user_id":1766304450,"telegram_message_id":669701,"contact_id":42209635,"amo_lead_id":42101881,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-10T11:14:18+00:00","event":"pipeline_check","telegram_user_id":1766304450,"telegram_message_id":669701,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T11:14:18+00:00","event":"ai_request","telegram_user_id":1766304450,"telegram_message_id":669701,"message":"Добрый день, подскажите пожалуйста, у меня завтра последнее практическое занятие. Хотел бы уточнить по поводу внутреннего экзамена, где и когда будет, как записаться?)"}
{"timestamp":"2026-09-10T11:14:32+00:00","event":"ai_response","telegram_user_id":1766304450,"telegram_message_id":669701,"duration_ms":13518,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-10T11:14:32+00:00","event":"handoff_requested","telegram_user_id":1766304450,"telegram_message_id":669701,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-10T11:14:32+00:00","event":"handoff_mode_changed","telegram_user_id":1766304450,"telegram_message_id":669701,"first_handoff":true}
{"timestamp":"2026-09-10T11:14:32+00:00","event":"sensei_prepare","telegram_user_id":1766304450,"telegram_message_id":669701,"amo_lead_id":"42101881"}
{"timestamp":"2026-09-10T11:14:34+00:00","event":"sensei_started","telegram_user_id":1766304450,"telegram_message_id":669701,"amo_lead_id":"42101881","result":true}
{"timestamp":"2026-09-10T11:14:34+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1766304450,"telegram_message_id":669701}
{"timestamp":"2026-09-10T11:14:35+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1766304450,"telegram_message_id":669701}
{"timestamp":"2026-09-10T11:15:03+00:00","event":"ai_error","telegram_user_id":1112700358,"telegram_message_id":669698,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-10T11:15:03+00:00","event":"ai_error_handoff_sent","telegram_user_id":1112700358,"telegram_message_id":669698}
{"timestamp":"2026-09-10T11:22:56+00:00","event":"support_mode_check","telegram_user_id":1620750986,"telegram_message_id":669710,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T11:22:56+00:00","event":"ai_skipped","telegram_user_id":1620750986,"telegram_message_id":669710,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T11:27:41+00:00","event":"support_mode_check","telegram_user_id":6144364807,"telegram_message_id":669719,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T11:27:41+00:00","event":"ai_skipped","telegram_user_id":6144364807,"telegram_message_id":669719,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T11:28:53+00:00","event":"support_mode_check","telegram_user_id":6144364807,"telegram_message_id":669721,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T11:28:53+00:00","event":"ai_skipped","telegram_user_id":6144364807,"telegram_message_id":669721,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T11:29:04+00:00","event":"support_mode_check","telegram_user_id":6144364807,"telegram_message_id":669722,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T11:29:04+00:00","event":"ai_skipped","telegram_user_id":6144364807,"telegram_message_id":669722,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T11:29:05+00:00","event":"support_mode_check","telegram_user_id":6144364807,"telegram_message_id":669723,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T11:29:05+00:00","event":"ai_skipped","telegram_user_id":6144364807,"telegram_message_id":669723,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T11:29:49+00:00","event":"support_mode_check","telegram_user_id":836358789,"telegram_message_id":669724,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T11:29:49+00:00","event":"ai_skipped","telegram_user_id":836358789,"telegram_message_id":669724,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T11:36:57+00:00","event":"support_mode_check","telegram_user_id":836358789,"telegram_message_id":669729,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T11:36:57+00:00","event":"ai_skipped","telegram_user_id":836358789,"telegram_message_id":669729,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T11:37:08+00:00","event":"support_mode_check","telegram_user_id":1842795395,"telegram_message_id":669733,"support_mode":"AI"}
{"timestamp":"2026-09-10T11:37:08+00:00","event":"pipeline_missing_in_db","telegram_user_id":1842795395,"telegram_message_id":669733,"amo_lead_id":null}
{"timestamp":"2026-09-10T11:37:08+00:00","event":"legacy_leadid_check","telegram_user_id":1842795395,"telegram_message_id":669733,"legacy_leadid":"42563165"}
{"timestamp":"2026-09-10T11:37:10+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":1842795395,"telegram_message_id":669733,"amo_lead_id":42563165,"amo_pipeline_id":4311799,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-10T11:37:10+00:00","event":"pipeline_check","telegram_user_id":1842795395,"telegram_message_id":669733,"amo_pipeline_id":4311799,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T11:37:10+00:00","event":"ai_skipped","telegram_user_id":1842795395,"telegram_message_id":669733,"reason":"wrong_pipeline","amo_pipeline_id":4311799,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T11:39:12+00:00","event":"support_mode_check","telegram_user_id":1363055559,"telegram_message_id":669741,"support_mode":"AI"}
{"timestamp":"2026-09-10T11:39:12+00:00","event":"pipeline_missing_in_db","telegram_user_id":1363055559,"telegram_message_id":669741,"amo_lead_id":null}
{"timestamp":"2026-09-10T11:39:12+00:00","event":"legacy_leadid_check","telegram_user_id":1363055559,"telegram_message_id":669741,"legacy_leadid":"42635409"}
{"timestamp":"2026-09-10T11:39:14+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":1363055559,"telegram_message_id":669741,"amo_lead_id":42635409,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-10T11:39:14+00:00","event":"pipeline_check","telegram_user_id":1363055559,"telegram_message_id":669741,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T11:39:14+00:00","event":"ai_request","telegram_user_id":1363055559,"telegram_message_id":669741,"message":"Здравствуйте, подскажите пожалуйста , просрочила платеж немного , есть какие- то штрафы или нет ?"}
{"timestamp":"2026-09-10T11:39:24+00:00","event":"ai_response","telegram_user_id":1363055559,"telegram_message_id":669741,"duration_ms":10040,"action":"ANSWER","answer":"Согласно договору, при просрочке платежа начисляется единовременная пеня — 10% от суммы задолженности. Если перенос платежа был согласован минимум за 24 часа, пеня не начисляется."}
{"timestamp":"2026-09-10T11:39:24+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1363055559,"telegram_message_id":669741,"answer":"Согласно договору, при просрочке платежа начисляется единовременная пеня — 10% от суммы задолженности. Если перенос платежа был согласован минимум за 24 часа, пеня не начисляется."}
{"timestamp":"2026-09-10T11:39:24+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1363055559,"telegram_message_id":669741}
{"timestamp":"2026-09-10T11:41:15+00:00","event":"support_mode_check","telegram_user_id":303785186,"telegram_message_id":669744,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T11:41:15+00:00","event":"ai_skipped","telegram_user_id":303785186,"telegram_message_id":669744,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T11:42:20+00:00","event":"support_mode_check","telegram_user_id":303785186,"telegram_message_id":669746,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T11:42:20+00:00","event":"ai_skipped","telegram_user_id":303785186,"telegram_message_id":669746,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T11:42:28+00:00","event":"support_mode_check","telegram_user_id":303785186,"telegram_message_id":669749,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T11:42:28+00:00","event":"ai_skipped","telegram_user_id":303785186,"telegram_message_id":669749,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T11:51:19+00:00","event":"support_mode_check","telegram_user_id":389889473,"telegram_message_id":669761,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T11:51:19+00:00","event":"ai_skipped","telegram_user_id":389889473,"telegram_message_id":669761,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T11:53:49+00:00","event":"support_mode_check","telegram_user_id":787795173,"telegram_message_id":669771,"support_mode":"AI"}
{"timestamp":"2026-09-10T11:53:49+00:00","event":"pipeline_missing_in_db","telegram_user_id":787795173,"telegram_message_id":669771,"amo_lead_id":null}
{"timestamp":"2026-09-10T11:53:49+00:00","event":"legacy_leadid_check","telegram_user_id":787795173,"telegram_message_id":669771,"legacy_leadid":"39302893"}
{"timestamp":"2026-09-10T11:53:51+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":787795173,"telegram_message_id":669771,"contact_id":39302893,"linked_leads_count":1}
{"timestamp":"2026-09-10T11:53:52+00:00","event":"contact_lead_checked","telegram_user_id":787795173,"telegram_message_id":669771,"contact_id":39302893,"amo_lead_id":36894853,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-10T11:53:52+00:00","event":"contact_ai_lead_found","telegram_user_id":787795173,"telegram_message_id":669771,"contact_id":39302893,"amo_lead_id":36894853,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-10T11:53:52+00:00","event":"pipeline_check","telegram_user_id":787795173,"telegram_message_id":669771,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T11:53:52+00:00","event":"ai_request","telegram_user_id":787795173,"telegram_message_id":669771,"message":"добрый день! я учился в вашей школе, можете прислать документы для вычета налога"}
{"timestamp":"2026-09-10T11:54:19+00:00","event":"support_mode_check","telegram_user_id":5208132549,"telegram_message_id":669772,"support_mode":"AI"}
{"timestamp":"2026-09-10T11:54:19+00:00","event":"pipeline_check","telegram_user_id":5208132549,"telegram_message_id":669772,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T11:54:19+00:00","event":"ai_request","telegram_user_id":5208132549,"telegram_message_id":669772,"message":"Здравствуйте, у меня сегодня первое вождение. Можно заехать взять листочек для учёта вождения"}
{"timestamp":"2026-09-10T11:55:52+00:00","event":"ai_error","telegram_user_id":787795173,"telegram_message_id":669771,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-10T11:55:52+00:00","event":"ai_error_handoff_sent","telegram_user_id":787795173,"telegram_message_id":669771}
{"timestamp":"2026-09-10T11:56:19+00:00","event":"ai_error","telegram_user_id":5208132549,"telegram_message_id":669772,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120000 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-10T11:56:20+00:00","event":"ai_error_handoff_sent","telegram_user_id":5208132549,"telegram_message_id":669772}
{"timestamp":"2026-09-10T11:59:48+00:00","event":"support_mode_check","telegram_user_id":303785186,"telegram_message_id":669789,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T11:59:48+00:00","event":"ai_skipped","telegram_user_id":303785186,"telegram_message_id":669789,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T12:01:16+00:00","event":"support_mode_check","telegram_user_id":120235226,"telegram_message_id":669790,"support_mode":"AI"}
{"timestamp":"2026-09-10T12:01:16+00:00","event":"pipeline_check","telegram_user_id":120235226,"telegram_message_id":669790,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T12:01:16+00:00","event":"ai_request","telegram_user_id":120235226,"telegram_message_id":669790,"message":"Не понимаю, как читать карту. У меня обучение на авто (механика) и мото. Живу рядом с метро Курская."}
{"timestamp":"2026-09-10T12:03:15+00:00","event":"ai_response","telegram_user_id":120235226,"telegram_message_id":669790,"duration_ms":118867,"action":"ANSWER","answer":"Карту нужно читать как список доступных локаций для вождения. Выберите несколько удобных станций метро рядом с домом, работой или учёбой — например, в районе метро «Курская» — и отправьте их в чат.\n\nПосле этого вам назначат инструктора. Расписание занятий по механике и мотоцикла вы согласуете непосредственно с ним."}
{"timestamp":"2026-09-10T12:03:16+00:00","event":"telegram_ai_answer_sent","telegram_user_id":120235226,"telegram_message_id":669790,"answer":"Карту нужно читать как список доступных локаций для вождения. Выберите несколько удобных станций метро рядом с домом, работой или учёбой — например, в районе метро «Курская» — и отправьте их в чат.\n\nПосле этого вам назначат инструктора. Расписание занятий по механике и мотоцикла вы согласуете непосредственно с ним."}
{"timestamp":"2026-09-10T12:03:16+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":120235226,"telegram_message_id":669790}
{"timestamp":"2026-09-10T12:05:23+00:00","event":"support_mode_check","telegram_user_id":120235226,"telegram_message_id":669793,"support_mode":"AI"}
{"timestamp":"2026-09-10T12:05:23+00:00","event":"pipeline_check","telegram_user_id":120235226,"telegram_message_id":669793,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T12:05:23+00:00","event":"ai_request","telegram_user_id":120235226,"telegram_message_id":669793,"message":"Курская, Чистые пруды, Китай город, Лубянка. Терпеливый инструктор для женщины 48 лет. По времени занятий: раннее утро будни, кроме среды и  пятницы, суббота после обеда, воскресенье любое время, если нет — буду подстраиваться."}
{"timestamp":"2026-09-10T12:05:28+00:00","event":"ai_response","telegram_user_id":120235226,"telegram_message_id":669793,"duration_ms":5474,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-10T12:05:28+00:00","event":"handoff_requested","telegram_user_id":120235226,"telegram_message_id":669793,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-10T12:05:28+00:00","event":"handoff_mode_changed","telegram_user_id":120235226,"telegram_message_id":669793,"first_handoff":true}
{"timestamp":"2026-09-10T12:05:28+00:00","event":"sensei_prepare","telegram_user_id":120235226,"telegram_message_id":669793,"amo_lead_id":"42476131"}
{"timestamp":"2026-09-10T12:05:29+00:00","event":"sensei_started","telegram_user_id":120235226,"telegram_message_id":669793,"amo_lead_id":"42476131","result":true}
{"timestamp":"2026-09-10T12:05:29+00:00","event":"handoff_telegram_message_sent","telegram_user_id":120235226,"telegram_message_id":669793}
{"timestamp":"2026-09-10T12:05:30+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":120235226,"telegram_message_id":669793}
{"timestamp":"2026-09-10T12:06:44+00:00","event":"support_mode_check","telegram_user_id":579488535,"telegram_message_id":669799,"support_mode":"AI"}
{"timestamp":"2026-09-10T12:06:44+00:00","event":"pipeline_missing_in_db","telegram_user_id":579488535,"telegram_message_id":669799,"amo_lead_id":null}
{"timestamp":"2026-09-10T12:06:44+00:00","event":"legacy_leadid_check","telegram_user_id":579488535,"telegram_message_id":669799,"legacy_leadid":"42313305"}
{"timestamp":"2026-09-10T12:06:46+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":579488535,"telegram_message_id":669799,"contact_id":42313305,"linked_leads_count":2}
{"timestamp":"2026-09-10T12:06:47+00:00","event":"contact_lead_checked","telegram_user_id":579488535,"telegram_message_id":669799,"contact_id":42313305,"amo_lead_id":42243013,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-10T12:06:48+00:00","event":"contact_lead_checked","telegram_user_id":579488535,"telegram_message_id":669799,"contact_id":42313305,"amo_lead_id":42243167,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-10T12:06:48+00:00","event":"contact_ai_lead_found","telegram_user_id":579488535,"telegram_message_id":669799,"contact_id":42313305,"amo_lead_id":42243167,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-10T12:06:48+00:00","event":"pipeline_check","telegram_user_id":579488535,"telegram_message_id":669799,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T12:06:48+00:00","event":"ai_request","telegram_user_id":579488535,"telegram_message_id":669799,"message":"Здравствуйте, подскажите, пожалуйста, что по территории в приложении надо пройти, чтобы начать вождение?"}
{"timestamp":"2026-09-10T12:07:00+00:00","event":"ai_response","telegram_user_id":579488535,"telegram_message_id":669799,"duration_ms":12714,"action":"ANSWER","answer":"Чтобы начать вождение при рассрочке, нужно:\n\n- пройти **более 50% теории** в приложении «Хочу водить»;\n- предоставить **оригинал медсправки 003-В/у**;\n- оплатить **третий взнос**.\n\nПосле допуска выберите несколько удобных станций метро на карте автодромов и отправьте их в чат — затем назначат инструктора."}
{"timestamp":"2026-09-10T12:07:01+00:00","event":"telegram_ai_answer_sent","telegram_user_id":579488535,"telegram_message_id":669799,"answer":"Чтобы начать вождение при рассрочке, нужно:\n\n- пройти **более 50% теории** в приложении «Хочу водить»;\n- предоставить **оригинал медсправки 003-В/у**;\n- оплатить **третий взнос**.\n\nПосле допуска выберите несколько удобных станций метро на карте автодромов и отправьте их в чат — затем назначат инструктора."}
{"timestamp":"2026-09-10T12:07:01+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":579488535,"telegram_message_id":669799}
{"timestamp":"2026-09-10T12:08:41+00:00","event":"support_mode_check","telegram_user_id":897986503,"telegram_message_id":669801,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T12:08:41+00:00","event":"ai_skipped","telegram_user_id":897986503,"telegram_message_id":669801,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T12:10:32+00:00","event":"support_mode_check","telegram_user_id":579488535,"telegram_message_id":669804,"support_mode":"AI"}
{"timestamp":"2026-09-10T12:10:32+00:00","event":"pipeline_check","telegram_user_id":579488535,"telegram_message_id":669804,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T12:10:32+00:00","event":"ai_request","telegram_user_id":579488535,"telegram_message_id":669804,"message":"мне нужно только справку предоставить?"}
{"timestamp":"2026-09-10T12:10:41+00:00","event":"ai_response","telegram_user_id":579488535,"telegram_message_id":669804,"duration_ms":8615,"action":"ANSWER","answer":"Нет. Для регистрации нужны оригинал медсправки 003-В/у, паспорт, регистрация/прописка и СНИЛС. При рассрочке также должен быть оплачен второй взнос. Оригинал справки нужно привезти в офис, паспорт и СНИЛС можно отправить в мессенджер или принести для сканирования."}
{"timestamp":"2026-09-10T12:10:41+00:00","event":"telegram_ai_answer_sent","telegram_user_id":579488535,"telegram_message_id":669804,"answer":"Нет. Для регистрации нужны оригинал медсправки 003-В/у, паспорт, регистрация/прописка и СНИЛС. При рассрочке также должен быть оплачен второй взнос. Оригинал справки нужно привезти в офис, паспорт и СНИЛС можно отправить в мессенджер или принести для сканирования."}
{"timestamp":"2026-09-10T12:10:41+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":579488535,"telegram_message_id":669804}
{"timestamp":"2026-09-10T12:11:48+00:00","event":"support_mode_check","telegram_user_id":296768605,"telegram_message_id":669808,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T12:11:48+00:00","event":"ai_skipped","telegram_user_id":296768605,"telegram_message_id":669808,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T12:11:55+00:00","event":"support_mode_check","telegram_user_id":579488535,"telegram_message_id":669811,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T12:11:55+00:00","event":"ai_skipped","telegram_user_id":579488535,"telegram_message_id":669811,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T12:12:26+00:00","event":"support_mode_check","telegram_user_id":1077079544,"telegram_message_id":669817,"support_mode":"AI"}
{"timestamp":"2026-09-10T12:12:26+00:00","event":"pipeline_check","telegram_user_id":1077079544,"telegram_message_id":669817,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T12:12:26+00:00","event":"ai_request","telegram_user_id":1077079544,"telegram_message_id":669817,"message":"Могу заниматься в выходные, но данный инструктор не может, отменил запись на субботу."}
{"timestamp":"2026-09-10T12:12:35+00:00","event":"ai_response","telegram_user_id":1077079544,"telegram_message_id":669817,"duration_ms":9122,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-10T12:12:35+00:00","event":"handoff_requested","telegram_user_id":1077079544,"telegram_message_id":669817,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-10T12:12:35+00:00","event":"handoff_mode_changed","telegram_user_id":1077079544,"telegram_message_id":669817,"first_handoff":true}
{"timestamp":"2026-09-10T12:12:35+00:00","event":"sensei_prepare","telegram_user_id":1077079544,"telegram_message_id":669817,"amo_lead_id":"41573559"}
{"timestamp":"2026-09-10T12:12:36+00:00","event":"sensei_started","telegram_user_id":1077079544,"telegram_message_id":669817,"amo_lead_id":"41573559","result":true}
{"timestamp":"2026-09-10T12:12:37+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1077079544,"telegram_message_id":669817}
{"timestamp":"2026-09-10T12:12:37+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1077079544,"telegram_message_id":669817}
{"timestamp":"2026-09-10T12:12:38+00:00","event":"support_mode_check","telegram_user_id":296768605,"telegram_message_id":669818,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T12:12:38+00:00","event":"ai_skipped","telegram_user_id":296768605,"telegram_message_id":669818,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T12:14:01+00:00","event":"support_mode_check","telegram_user_id":836358789,"telegram_message_id":669822,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T12:14:01+00:00","event":"ai_skipped","telegram_user_id":836358789,"telegram_message_id":669822,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T12:14:11+00:00","event":"support_mode_check","telegram_user_id":303785186,"telegram_message_id":669825,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T12:14:11+00:00","event":"ai_skipped","telegram_user_id":303785186,"telegram_message_id":669825,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T12:14:14+00:00","event":"support_mode_check","telegram_user_id":836358789,"telegram_message_id":669826,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T12:14:14+00:00","event":"ai_skipped","telegram_user_id":836358789,"telegram_message_id":669826,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T12:15:13+00:00","event":"support_mode_check","telegram_user_id":836358789,"telegram_message_id":669828,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T12:15:13+00:00","event":"ai_skipped","telegram_user_id":836358789,"telegram_message_id":669828,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T12:21:21+00:00","event":"support_mode_check","telegram_user_id":296768605,"telegram_message_id":669834,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T12:21:21+00:00","event":"ai_skipped","telegram_user_id":296768605,"telegram_message_id":669834,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T12:23:21+00:00","event":"support_mode_check","telegram_user_id":296768605,"telegram_message_id":669838,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T12:23:21+00:00","event":"ai_skipped","telegram_user_id":296768605,"telegram_message_id":669838,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T12:23:57+00:00","event":"support_mode_check","telegram_user_id":296768605,"telegram_message_id":669839,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T12:23:57+00:00","event":"ai_skipped","telegram_user_id":296768605,"telegram_message_id":669839,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T12:33:37+00:00","event":"support_mode_check","telegram_user_id":1328547972,"telegram_message_id":669850,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T12:33:37+00:00","event":"ai_skipped","telegram_user_id":1328547972,"telegram_message_id":669850,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T12:33:44+00:00","event":"support_mode_check","telegram_user_id":1328547972,"telegram_message_id":669851,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T12:33:44+00:00","event":"ai_skipped","telegram_user_id":1328547972,"telegram_message_id":669851,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T12:35:20+00:00","event":"support_mode_check","telegram_user_id":1908184095,"telegram_message_id":669853,"support_mode":"AI"}
{"timestamp":"2026-09-10T12:35:20+00:00","event":"pipeline_check","telegram_user_id":1908184095,"telegram_message_id":669853,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T12:35:20+00:00","event":"ai_request","telegram_user_id":1908184095,"telegram_message_id":669853,"message":"Правильно понимаю что нужно ждать еще какой-то неопределенный срок перед тем как мне откроют запись на экзамен?"}
{"timestamp":"2026-09-10T12:35:39+00:00","event":"ai_response","telegram_user_id":1908184095,"telegram_message_id":669853,"duration_ms":19936,"action":"ANSWER","answer":"Не обязательно ждать окончания всего обучения: регистрация документов в ГИБДД идёт параллельно, после выполнения платёжных и документальных условий. Конкретная дата экзамена появляется после проверки документов инспектором ГАИ. Ваш персональный статус нужно уточнить у сотрудника автошколы."}
{"timestamp":"2026-09-10T12:35:39+00:00","event":"support_mode_check","telegram_user_id":1644329788,"telegram_message_id":669854,"support_mode":"AI"}
{"timestamp":"2026-09-10T12:35:39+00:00","event":"pipeline_check","telegram_user_id":1644329788,"telegram_message_id":669854,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T12:35:39+00:00","event":"ai_skipped","telegram_user_id":1644329788,"telegram_message_id":669854,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T12:35:40+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1908184095,"telegram_message_id":669853,"answer":"Не обязательно ждать окончания всего обучения: регистрация документов в ГИБДД идёт параллельно, после выполнения платёжных и документальных условий. Конкретная дата экзамена появляется после проверки документов инспектором ГАИ. Ваш персональный статус нужно уточнить у сотрудника автошколы."}
{"timestamp":"2026-09-10T12:35:40+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1908184095,"telegram_message_id":669853}
{"timestamp":"2026-09-10T12:36:57+00:00","event":"support_mode_check","telegram_user_id":1908184095,"telegram_message_id":669865,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T12:36:57+00:00","event":"ai_skipped","telegram_user_id":1908184095,"telegram_message_id":669865,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T12:37:22+00:00","event":"support_mode_check","telegram_user_id":1644329788,"telegram_message_id":669868,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T12:37:22+00:00","event":"ai_skipped","telegram_user_id":1644329788,"telegram_message_id":669868,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T12:39:00+00:00","event":"support_mode_check","telegram_user_id":1328547972,"telegram_message_id":669872,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T12:39:00+00:00","event":"ai_skipped","telegram_user_id":1328547972,"telegram_message_id":669872,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T12:39:11+00:00","event":"support_mode_check","telegram_user_id":1644329788,"telegram_message_id":669873,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T12:39:11+00:00","event":"ai_skipped","telegram_user_id":1644329788,"telegram_message_id":669873,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T12:40:27+00:00","event":"support_mode_check","telegram_user_id":1644329788,"telegram_message_id":669876,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T12:40:27+00:00","event":"ai_skipped","telegram_user_id":1644329788,"telegram_message_id":669876,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T12:41:43+00:00","event":"support_mode_check","telegram_user_id":873334996,"telegram_message_id":669877,"support_mode":"AI"}
{"timestamp":"2026-09-10T12:41:43+00:00","event":"pipeline_missing_in_db","telegram_user_id":873334996,"telegram_message_id":669877,"amo_lead_id":null}
{"timestamp":"2026-09-10T12:41:43+00:00","event":"legacy_leadid_check","telegram_user_id":873334996,"telegram_message_id":669877,"legacy_leadid":"40415475"}
{"timestamp":"2026-09-10T12:41:45+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":873334996,"telegram_message_id":669877,"amo_lead_id":40415475,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-10T12:41:45+00:00","event":"pipeline_check","telegram_user_id":873334996,"telegram_message_id":669877,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T12:41:45+00:00","event":"ai_request","telegram_user_id":873334996,"telegram_message_id":669877,"message":"Здравствуйте"}
{"timestamp":"2026-09-10T12:42:03+00:00","event":"support_mode_check","telegram_user_id":873334996,"telegram_message_id":669879,"support_mode":"AI"}
{"timestamp":"2026-09-10T12:42:03+00:00","event":"pipeline_check","telegram_user_id":873334996,"telegram_message_id":669879,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T12:42:03+00:00","event":"ai_request","telegram_user_id":873334996,"telegram_message_id":669879,"message":"Я сдала все экзамены"}
{"timestamp":"2026-09-10T12:42:09+00:00","event":"ai_response","telegram_user_id":873334996,"telegram_message_id":669879,"duration_ms":5766,"action":"ANSWER","answer":"Уточните, пожалуйста: вы сдали оба внутренних экзамена или экзамены в ГИБДД?"}
{"timestamp":"2026-09-10T12:42:12+00:00","event":"telegram_ai_answer_sent","telegram_user_id":873334996,"telegram_message_id":669879,"answer":"Уточните, пожалуйста: вы сдали оба внутренних экзамена или экзамены в ГИБДД?"}
{"timestamp":"2026-09-10T12:42:12+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":873334996,"telegram_message_id":669879}
{"timestamp":"2026-09-10T12:42:13+00:00","event":"support_mode_check","telegram_user_id":873334996,"telegram_message_id":669880,"support_mode":"AI"}
{"timestamp":"2026-09-10T12:42:13+00:00","event":"pipeline_check","telegram_user_id":873334996,"telegram_message_id":669880,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T12:42:13+00:00","event":"ai_request","telegram_user_id":873334996,"telegram_message_id":669880,"message":"Хочу сделать налоговый вычет"}
{"timestamp":"2026-09-10T12:42:41+00:00","event":"support_mode_check","telegram_user_id":873334996,"telegram_message_id":669882,"support_mode":"AI"}
{"timestamp":"2026-09-10T12:42:41+00:00","event":"pipeline_check","telegram_user_id":873334996,"telegram_message_id":669882,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T12:42:41+00:00","event":"ai_request","telegram_user_id":873334996,"telegram_message_id":669882,"message":"Я сдала два внутренних экзамена и теорию в гибдд"}
{"timestamp":"2026-09-10T12:43:02+00:00","event":"support_mode_check","telegram_user_id":1644329788,"telegram_message_id":669883,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T12:43:02+00:00","event":"ai_skipped","telegram_user_id":1644329788,"telegram_message_id":669883,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T12:43:09+00:00","event":"ai_response","telegram_user_id":873334996,"telegram_message_id":669877,"duration_ms":84064,"action":"ANSWER","answer":"Здравствуйте! Чем могу помочь?"}
{"timestamp":"2026-09-10T12:43:09+00:00","event":"telegram_ai_answer_sent","telegram_user_id":873334996,"telegram_message_id":669877,"answer":"Здравствуйте! Чем могу помочь?"}
{"timestamp":"2026-09-10T12:43:09+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":873334996,"telegram_message_id":669877}
{"timestamp":"2026-09-10T12:43:23+00:00","event":"ai_response","telegram_user_id":873334996,"telegram_message_id":669882,"duration_ms":41698,"action":"ANSWER","answer":"Следующий этап — практический экзамен в ГИБДД. Сданная теория действует 6 месяцев."}
{"timestamp":"2026-09-10T12:43:23+00:00","event":"telegram_ai_answer_sent","telegram_user_id":873334996,"telegram_message_id":669882,"answer":"Следующий этап — практический экзамен в ГИБДД. Сданная теория действует 6 месяцев."}
{"timestamp":"2026-09-10T12:43:23+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":873334996,"telegram_message_id":669882}
{"timestamp":"2026-09-10T12:44:13+00:00","event":"ai_error","telegram_user_id":873334996,"telegram_message_id":669880,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120000 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-10T12:44:13+00:00","event":"ai_error_handoff_sent","telegram_user_id":873334996,"telegram_message_id":669880}
{"timestamp":"2026-09-10T12:44:37+00:00","event":"support_mode_check","telegram_user_id":873334996,"telegram_message_id":669893,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T12:44:37+00:00","event":"ai_skipped","telegram_user_id":873334996,"telegram_message_id":669893,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T12:47:28+00:00","event":"support_mode_check","telegram_user_id":873334996,"telegram_message_id":669896,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T12:47:28+00:00","event":"ai_skipped","telegram_user_id":873334996,"telegram_message_id":669896,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T12:48:08+00:00","event":"support_mode_check","telegram_user_id":1051383671,"telegram_message_id":669898,"support_mode":"AI"}
{"timestamp":"2026-09-10T12:48:08+00:00","event":"pipeline_missing_in_db","telegram_user_id":1051383671,"telegram_message_id":669898,"amo_lead_id":null}
{"timestamp":"2026-09-10T12:48:08+00:00","event":"legacy_leadid_check","telegram_user_id":1051383671,"telegram_message_id":669898,"legacy_leadid":"41778361"}
{"timestamp":"2026-09-10T12:48:11+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1051383671,"telegram_message_id":669898,"contact_id":41778361,"linked_leads_count":2}
{"timestamp":"2026-09-10T12:48:12+00:00","event":"contact_lead_checked","telegram_user_id":1051383671,"telegram_message_id":669898,"contact_id":41778361,"amo_lead_id":41550365,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-10T12:48:12+00:00","event":"contact_lead_checked","telegram_user_id":1051383671,"telegram_message_id":669898,"contact_id":41778361,"amo_lead_id":41721309,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-10T12:48:12+00:00","event":"contact_ai_lead_found","telegram_user_id":1051383671,"telegram_message_id":669898,"contact_id":41778361,"amo_lead_id":41721309,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-10T12:48:12+00:00","event":"pipeline_check","telegram_user_id":1051383671,"telegram_message_id":669898,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T12:48:12+00:00","event":"ai_request","telegram_user_id":1051383671,"telegram_message_id":669898,"message":"Здравствуйте, я не успею закончить до этой даты. Моё время обучения в автошколе затянулось по вашей вине, так как первый инструктор, который был мне назначен просто перестал отвечать мне на сообщение. Сейчас последнее занятие с инструктором стоит на 26 число"}
{"timestamp":"2026-09-10T12:50:12+00:00","event":"ai_error","telegram_user_id":1051383671,"telegram_message_id":669898,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-10T12:50:13+00:00","event":"ai_error_handoff_sent","telegram_user_id":1051383671,"telegram_message_id":669898}
{"timestamp":"2026-09-10T12:50:52+00:00","event":"support_mode_check","telegram_user_id":1232979986,"telegram_message_id":669901,"support_mode":"AI"}
{"timestamp":"2026-09-10T12:50:52+00:00","event":"pipeline_check","telegram_user_id":1232979986,"telegram_message_id":669901,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T12:50:52+00:00","event":"ai_request","telegram_user_id":1232979986,"telegram_message_id":669901,"message":"Здравствуйте. Скажите, сколько попыток для сдачи вождения?"}
{"timestamp":"2026-09-10T12:51:48+00:00","event":"support_mode_check","telegram_user_id":1644329788,"telegram_message_id":669902,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T12:51:48+00:00","event":"ai_skipped","telegram_user_id":1644329788,"telegram_message_id":669902,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T12:52:46+00:00","event":"support_mode_check","telegram_user_id":1232979986,"telegram_message_id":669911,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T12:52:46+00:00","event":"ai_skipped","telegram_user_id":1232979986,"telegram_message_id":669911,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T12:52:46+00:00","event":"ai_response","telegram_user_id":1232979986,"telegram_message_id":669901,"duration_ms":114159,"action":"ANSWER","answer":"Если речь о **внутреннем практическом экзамене автошколы** — попытки **безлимитные и бесплатные** при соблюдении правил. При опоздании более чем на 5 минут или неявке пересдача становится платной.\n\nЕсли речь об **экзамене в ГИБДД**: первая практическая попытка бесплатна, последующие — **2 000 ₽ за аренду автомобиля**. Первые три попытки проходят с интервалом минимум 7 дней, последующие — через 6–9 месяцев."}
{"timestamp":"2026-09-10T12:52:46+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1232979986,"telegram_message_id":669901,"answer":"Если речь о **внутреннем практическом экзамене автошколы** — попытки **безлимитные и бесплатные** при соблюдении правил. При опоздании более чем на 5 минут или неявке пересдача становится платной.\n\nЕсли речь об **экзамене в ГИБДД**: первая практическая попытка бесплатна, последующие — **2 000 ₽ за аренду автомобиля**. Первые три попытки проходят с интервалом минимум 7 дней, последующие — через 6–9 месяцев."}
{"timestamp":"2026-09-10T12:52:47+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1232979986,"telegram_message_id":669901}
{"timestamp":"2026-09-10T12:53:10+00:00","event":"support_mode_check","telegram_user_id":1051383671,"telegram_message_id":669913,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T12:53:10+00:00","event":"ai_skipped","telegram_user_id":1051383671,"telegram_message_id":669913,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T12:53:39+00:00","event":"support_mode_check","telegram_user_id":1232979986,"telegram_message_id":669915,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T12:53:39+00:00","event":"ai_skipped","telegram_user_id":1232979986,"telegram_message_id":669915,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T12:54:20+00:00","event":"support_mode_check","telegram_user_id":1058725744,"telegram_message_id":669916,"support_mode":"AI"}
{"timestamp":"2026-09-10T12:54:20+00:00","event":"pipeline_missing_in_db","telegram_user_id":1058725744,"telegram_message_id":669916,"amo_lead_id":null}
{"timestamp":"2026-09-10T12:54:20+00:00","event":"legacy_leadid_check","telegram_user_id":1058725744,"telegram_message_id":669916,"legacy_leadid":"40505463"}
{"timestamp":"2026-09-10T12:54:22+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1058725744,"telegram_message_id":669916,"contact_id":40505463,"linked_leads_count":1}
{"timestamp":"2026-09-10T12:54:23+00:00","event":"contact_lead_checked","telegram_user_id":1058725744,"telegram_message_id":669916,"contact_id":40505463,"amo_lead_id":40098531,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-10T12:54:23+00:00","event":"contact_ai_lead_found","telegram_user_id":1058725744,"telegram_message_id":669916,"contact_id":40505463,"amo_lead_id":40098531,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-10T12:54:23+00:00","event":"pipeline_check","telegram_user_id":1058725744,"telegram_message_id":669916,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T12:54:23+00:00","event":"ai_request","telegram_user_id":1058725744,"telegram_message_id":669916,"message":"Добрый день.\nПодскажите, пожалуйста, до какого числа действует мой договор?"}
{"timestamp":"2026-09-10T12:54:40+00:00","event":"support_mode_check","telegram_user_id":1232979986,"telegram_message_id":669919,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T12:54:40+00:00","event":"ai_skipped","telegram_user_id":1232979986,"telegram_message_id":669919,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T12:56:23+00:00","event":"ai_error","telegram_user_id":1058725744,"telegram_message_id":669916,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-10T12:56:23+00:00","event":"ai_error_handoff_sent","telegram_user_id":1058725744,"telegram_message_id":669916}
{"timestamp":"2026-09-10T12:56:31+00:00","event":"support_mode_check","telegram_user_id":1644329788,"telegram_message_id":669929,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T12:56:31+00:00","event":"ai_skipped","telegram_user_id":1644329788,"telegram_message_id":669929,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T12:57:35+00:00","event":"support_mode_check","telegram_user_id":1644329788,"telegram_message_id":669930,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T12:57:35+00:00","event":"ai_skipped","telegram_user_id":1644329788,"telegram_message_id":669930,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T12:59:46+00:00","event":"support_mode_check","telegram_user_id":84893453,"telegram_message_id":669932,"support_mode":"AI"}
{"timestamp":"2026-09-10T12:59:46+00:00","event":"pipeline_missing_in_db","telegram_user_id":84893453,"telegram_message_id":669932,"amo_lead_id":null}
{"timestamp":"2026-09-10T12:59:46+00:00","event":"legacy_leadid_check","telegram_user_id":84893453,"telegram_message_id":669932,"legacy_leadid":"41731583"}
{"timestamp":"2026-09-10T12:59:48+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":84893453,"telegram_message_id":669932,"amo_lead_id":41731583,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-10T12:59:48+00:00","event":"pipeline_check","telegram_user_id":84893453,"telegram_message_id":669932,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T12:59:48+00:00","event":"ai_request","telegram_user_id":84893453,"telegram_message_id":669932,"message":"Здравствуйте, а ваша школа только в Москве"}
{"timestamp":"2026-09-10T12:59:55+00:00","event":"ai_response","telegram_user_id":84893453,"telegram_message_id":669932,"duration_ms":7084,"action":"ANSWER","answer":"Не только в Москве: услуги могут предоставляться и в других городах при наличии ресурсов и возможностей школы. На официальном сайте сейчас указаны два офиса в Москве: проспект Андропова, 8 и Суворовская площадь, 1/52к2."}
{"timestamp":"2026-09-10T12:59:55+00:00","event":"telegram_ai_answer_sent","telegram_user_id":84893453,"telegram_message_id":669932,"answer":"Не только в Москве: услуги могут предоставляться и в других городах при наличии ресурсов и возможностей школы. На официальном сайте сейчас указаны два офиса в Москве: проспект Андропова, 8 и Суворовская площадь, 1/52к2."}
{"timestamp":"2026-09-10T12:59:55+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":84893453,"telegram_message_id":669932}
{"timestamp":"2026-09-10T13:01:00+00:00","event":"support_mode_check","telegram_user_id":1058725744,"telegram_message_id":669937,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T13:01:00+00:00","event":"ai_skipped","telegram_user_id":1058725744,"telegram_message_id":669937,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T13:01:19+00:00","event":"support_mode_check","telegram_user_id":1644329788,"telegram_message_id":669938,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T13:01:19+00:00","event":"ai_skipped","telegram_user_id":1644329788,"telegram_message_id":669938,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T13:02:53+00:00","event":"support_mode_check","telegram_user_id":1644329788,"telegram_message_id":669942,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T13:02:53+00:00","event":"ai_skipped","telegram_user_id":1644329788,"telegram_message_id":669942,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T13:05:16+00:00","event":"support_mode_check","telegram_user_id":767708470,"telegram_message_id":669948,"support_mode":"AI"}
{"timestamp":"2026-09-10T13:05:16+00:00","event":"pipeline_missing_in_db","telegram_user_id":767708470,"telegram_message_id":669948,"amo_lead_id":null}
{"timestamp":"2026-09-10T13:05:16+00:00","event":"legacy_leadid_check","telegram_user_id":767708470,"telegram_message_id":669948,"legacy_leadid":"42120015"}
{"timestamp":"2026-09-10T13:05:18+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":767708470,"telegram_message_id":669948,"amo_lead_id":42120015,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-10T13:05:18+00:00","event":"pipeline_check","telegram_user_id":767708470,"telegram_message_id":669948,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T13:05:18+00:00","event":"ai_request","telegram_user_id":767708470,"telegram_message_id":669948,"message":"Добрый день!\nПодскажите, пожалуйста, как и когда можно будет сдать экзамен по теории?"}
{"timestamp":"2026-09-10T13:06:10+00:00","event":"ai_response","telegram_user_id":767708470,"telegram_message_id":669948,"duration_ms":52318,"action":"ANSWER","answer":"Внутренний теоретический экзамен открывается после прохождения 100% теории. Сдать его можно дистанционно в приложении или веб-версии.\n\nНа экзамен даётся 1 час и 80 вопросов. При 3 ошибках экзамен считается несданным. Если потребуется пересдача, через 5 дней напишите в поддержку — попытку откроют. Попытки не ограничены и бесплатны."}
{"timestamp":"2026-09-10T13:06:11+00:00","event":"telegram_ai_answer_sent","telegram_user_id":767708470,"telegram_message_id":669948,"answer":"Внутренний теоретический экзамен открывается после прохождения 100% теории. Сдать его можно дистанционно в приложении или веб-версии.\n\nНа экзамен даётся 1 час и 80 вопросов. При 3 ошибках экзамен считается несданным. Если потребуется пересдача, через 5 дней напишите в поддержку — попытку откроют. Попытки не ограничены и бесплатны."}
{"timestamp":"2026-09-10T13:06:11+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":767708470,"telegram_message_id":669948}
{"timestamp":"2026-09-10T13:06:26+00:00","event":"support_mode_check","telegram_user_id":1644329788,"telegram_message_id":669953,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T13:06:26+00:00","event":"ai_skipped","telegram_user_id":1644329788,"telegram_message_id":669953,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T13:07:01+00:00","event":"support_mode_check","telegram_user_id":767708470,"telegram_message_id":669960,"support_mode":"AI"}
{"timestamp":"2026-09-10T13:07:01+00:00","event":"pipeline_check","telegram_user_id":767708470,"telegram_message_id":669960,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T13:07:01+00:00","event":"ai_request","telegram_user_id":767708470,"telegram_message_id":669960,"message":"Понял, спасибо!"}
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{"timestamp":"2026-09-10T13:58:58+00:00","event":"ai_skipped","telegram_user_id":5131988981,"telegram_message_id":670128,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T13:59:02+00:00","event":"support_mode_check","telegram_user_id":841267062,"telegram_message_id":670129,"support_mode":"AI"}
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{"timestamp":"2026-09-10T13:59:02+00:00","event":"ai_skipped","telegram_user_id":841267062,"telegram_message_id":670129,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T14:01:17+00:00","event":"support_mode_check","telegram_user_id":852258264,"telegram_message_id":670135,"support_mode":"AI"}
{"timestamp":"2026-09-10T14:01:17+00:00","event":"pipeline_check","telegram_user_id":852258264,"telegram_message_id":670135,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T14:01:17+00:00","event":"ai_request","telegram_user_id":852258264,"telegram_message_id":670135,"message":"Добрый день!\nУ меня возникли проблемы с последним уроком теории об оказании первой помощи: не грузится плеер (пробовала и с вайфая и с мобильного интернета в разных городах и в разное время суток, то есть проблема с самим плеером). Можно ли получить ссылку на урок  и также доступ к тестированию после?"}
{"timestamp":"2026-09-10T14:03:17+00:00","event":"ai_error","telegram_user_id":852258264,"telegram_message_id":670135,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-10T14:03:17+00:00","event":"ai_error_handoff_sent","telegram_user_id":852258264,"telegram_message_id":670135}
{"timestamp":"2026-09-10T14:04:37+00:00","event":"support_mode_check","telegram_user_id":8225465056,"telegram_message_id":670147,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T14:04:37+00:00","event":"ai_skipped","telegram_user_id":8225465056,"telegram_message_id":670147,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T14:11:53+00:00","event":"support_mode_check","telegram_user_id":846156589,"telegram_message_id":670160,"support_mode":"AI"}
{"timestamp":"2026-09-10T14:11:53+00:00","event":"pipeline_check","telegram_user_id":846156589,"telegram_message_id":670160,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T14:11:53+00:00","event":"ai_request","telegram_user_id":846156589,"telegram_message_id":670160,"message":"здравствуйте, откройте пожалуйста попытку для сдачи теории"}
{"timestamp":"2026-09-10T14:12:38+00:00","event":"ai_response","telegram_user_id":846156589,"telegram_message_id":670160,"duration_ms":44806,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-10T14:12:38+00:00","event":"handoff_requested","telegram_user_id":846156589,"telegram_message_id":670160,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-10T14:12:38+00:00","event":"handoff_mode_changed","telegram_user_id":846156589,"telegram_message_id":670160,"first_handoff":true}
{"timestamp":"2026-09-10T14:12:38+00:00","event":"sensei_prepare","telegram_user_id":846156589,"telegram_message_id":670160,"amo_lead_id":"40069933"}
{"timestamp":"2026-09-10T14:12:39+00:00","event":"sensei_started","telegram_user_id":846156589,"telegram_message_id":670160,"amo_lead_id":"40069933","result":true}
{"timestamp":"2026-09-10T14:12:39+00:00","event":"handoff_telegram_message_sent","telegram_user_id":846156589,"telegram_message_id":670160}
{"timestamp":"2026-09-10T14:12:39+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":846156589,"telegram_message_id":670160}
{"timestamp":"2026-09-10T14:19:51+00:00","event":"support_mode_check","telegram_user_id":841267062,"telegram_message_id":670167,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T14:19:51+00:00","event":"ai_skipped","telegram_user_id":841267062,"telegram_message_id":670167,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T14:20:14+00:00","event":"support_mode_check","telegram_user_id":5131988981,"telegram_message_id":670168,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T14:20:14+00:00","event":"ai_skipped","telegram_user_id":5131988981,"telegram_message_id":670168,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T14:20:24+00:00","event":"support_mode_check","telegram_user_id":8225465056,"telegram_message_id":670169,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T14:20:24+00:00","event":"ai_skipped","telegram_user_id":8225465056,"telegram_message_id":670169,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T14:20:56+00:00","event":"support_mode_check","telegram_user_id":1211369064,"telegram_message_id":670171,"support_mode":"AI"}
{"timestamp":"2026-09-10T14:20:56+00:00","event":"pipeline_check","telegram_user_id":1211369064,"telegram_message_id":670171,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T14:20:56+00:00","event":"ai_request","telegram_user_id":1211369064,"telegram_message_id":670171,"message":"Добрый день до какого времени могу отнести мед справки в офис?"}
{"timestamp":"2026-09-10T14:22:51+00:00","event":"support_mode_check","telegram_user_id":5131988981,"telegram_message_id":670176,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T14:22:51+00:00","event":"ai_skipped","telegram_user_id":5131988981,"telegram_message_id":670176,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T14:22:56+00:00","event":"ai_error","telegram_user_id":1211369064,"telegram_message_id":670171,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120000 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-10T14:22:57+00:00","event":"ai_error_handoff_sent","telegram_user_id":1211369064,"telegram_message_id":670171}
{"timestamp":"2026-09-10T14:27:24+00:00","event":"support_mode_check","telegram_user_id":5131988981,"telegram_message_id":670202,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T14:27:24+00:00","event":"ai_skipped","telegram_user_id":5131988981,"telegram_message_id":670202,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T14:34:43+00:00","event":"support_mode_check","telegram_user_id":1818817090,"telegram_message_id":670214,"support_mode":"AI"}
{"timestamp":"2026-09-10T14:34:43+00:00","event":"pipeline_check","telegram_user_id":1818817090,"telegram_message_id":670214,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T14:34:43+00:00","event":"ai_request","telegram_user_id":1818817090,"telegram_message_id":670214,"message":"здравствуйте, откройте пожалуйста доступ к тесту"}
{"timestamp":"2026-09-10T14:35:03+00:00","event":"support_mode_check","telegram_user_id":1818817090,"telegram_message_id":670215,"support_mode":"AI"}
{"timestamp":"2026-09-10T14:35:03+00:00","event":"pipeline_check","telegram_user_id":1818817090,"telegram_message_id":670215,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T14:35:03+00:00","event":"ai_request","telegram_user_id":1818817090,"telegram_message_id":670215,"message":"по теории"}
{"timestamp":"2026-09-10T14:36:43+00:00","event":"ai_error","telegram_user_id":1818817090,"telegram_message_id":670214,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120000 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-10T14:36:44+00:00","event":"ai_error_handoff_sent","telegram_user_id":1818817090,"telegram_message_id":670214}
{"timestamp":"2026-09-10T14:36:45+00:00","event":"support_mode_check","telegram_user_id":1692247721,"telegram_message_id":670219,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T14:36:45+00:00","event":"ai_skipped","telegram_user_id":1692247721,"telegram_message_id":670219,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T14:37:03+00:00","event":"ai_error","telegram_user_id":1818817090,"telegram_message_id":670215,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-10T14:37:04+00:00","event":"ai_error_handoff_sent","telegram_user_id":1818817090,"telegram_message_id":670215}
{"timestamp":"2026-09-10T14:39:45+00:00","event":"support_mode_check","telegram_user_id":440072478,"telegram_message_id":670227,"support_mode":"AI"}
{"timestamp":"2026-09-10T14:39:45+00:00","event":"pipeline_check","telegram_user_id":440072478,"telegram_message_id":670227,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T14:39:45+00:00","event":"ai_skipped","telegram_user_id":440072478,"telegram_message_id":670227,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T14:43:02+00:00","event":"support_mode_check","telegram_user_id":1211369064,"telegram_message_id":670231,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T14:43:02+00:00","event":"ai_skipped","telegram_user_id":1211369064,"telegram_message_id":670231,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T14:44:39+00:00","event":"support_mode_check","telegram_user_id":1211369064,"telegram_message_id":670233,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T14:44:39+00:00","event":"ai_skipped","telegram_user_id":1211369064,"telegram_message_id":670233,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T14:44:47+00:00","event":"support_mode_check","telegram_user_id":1211369064,"telegram_message_id":670234,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T14:44:47+00:00","event":"ai_skipped","telegram_user_id":1211369064,"telegram_message_id":670234,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T14:45:43+00:00","event":"support_mode_check","telegram_user_id":841267062,"telegram_message_id":670236,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T14:45:43+00:00","event":"ai_skipped","telegram_user_id":841267062,"telegram_message_id":670236,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T14:48:11+00:00","event":"support_mode_check","telegram_user_id":1221639283,"telegram_message_id":670238,"support_mode":"AI"}
{"timestamp":"2026-09-10T14:48:11+00:00","event":"pipeline_missing_in_db","telegram_user_id":1221639283,"telegram_message_id":670238,"amo_lead_id":null}
{"timestamp":"2026-09-10T14:48:11+00:00","event":"legacy_leadid_check","telegram_user_id":1221639283,"telegram_message_id":670238,"legacy_leadid":"42636721"}
{"timestamp":"2026-09-10T14:48:13+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1221639283,"telegram_message_id":670238,"contact_id":42636721,"linked_leads_count":2}
{"timestamp":"2026-09-10T14:48:14+00:00","event":"contact_lead_checked","telegram_user_id":1221639283,"telegram_message_id":670238,"contact_id":42636721,"amo_lead_id":42588473,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-10T14:48:14+00:00","event":"contact_lead_checked","telegram_user_id":1221639283,"telegram_message_id":670238,"contact_id":42636721,"amo_lead_id":42592931,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-10T14:48:14+00:00","event":"contact_ai_lead_found","telegram_user_id":1221639283,"telegram_message_id":670238,"contact_id":42636721,"amo_lead_id":42592931,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-10T14:48:14+00:00","event":"pipeline_check","telegram_user_id":1221639283,"telegram_message_id":670238,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T14:48:14+00:00","event":"ai_request","telegram_user_id":1221639283,"telegram_message_id":670238,"message":"А если я на днях закину ничего страшного ?"}
{"timestamp":"2026-09-10T14:48:39+00:00","event":"support_mode_check","telegram_user_id":982927017,"telegram_message_id":670239,"support_mode":"AI"}
{"timestamp":"2026-09-10T14:48:39+00:00","event":"pipeline_missing_in_db","telegram_user_id":982927017,"telegram_message_id":670239,"amo_lead_id":null}
{"timestamp":"2026-09-10T14:48:39+00:00","event":"legacy_leadid_check","telegram_user_id":982927017,"telegram_message_id":670239,"legacy_leadid":"41803757"}
{"timestamp":"2026-09-10T14:48:41+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":982927017,"telegram_message_id":670239,"contact_id":41803757,"linked_leads_count":2}
{"timestamp":"2026-09-10T14:48:41+00:00","event":"contact_lead_checked","telegram_user_id":982927017,"telegram_message_id":670239,"contact_id":41803757,"amo_lead_id":41593941,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-10T14:48:42+00:00","event":"contact_lead_checked","telegram_user_id":982927017,"telegram_message_id":670239,"contact_id":41803757,"amo_lead_id":41600955,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-10T14:48:42+00:00","event":"contact_ai_lead_found","telegram_user_id":982927017,"telegram_message_id":670239,"contact_id":41803757,"amo_lead_id":41600955,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-10T14:48:42+00:00","event":"pipeline_check","telegram_user_id":982927017,"telegram_message_id":670239,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T14:48:42+00:00","event":"ai_request","telegram_user_id":982927017,"telegram_message_id":670239,"message":"здравствуйте"}
{"timestamp":"2026-09-10T14:48:51+00:00","event":"ai_response","telegram_user_id":982927017,"telegram_message_id":670239,"duration_ms":9897,"action":"ANSWER","answer":""}
{"timestamp":"2026-09-10T14:48:51+00:00","event":"ai_unhandled_response","telegram_user_id":982927017,"telegram_message_id":670239,"action":"ANSWER","answer":""}
{"timestamp":"2026-09-10T14:48:52+00:00","event":"support_mode_check","telegram_user_id":7217181658,"telegram_message_id":670240,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T14:48:52+00:00","event":"ai_skipped","telegram_user_id":7217181658,"telegram_message_id":670240,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T14:48:52+00:00","event":"support_mode_check","telegram_user_id":982927017,"telegram_message_id":670241,"support_mode":"AI"}
{"timestamp":"2026-09-10T14:48:52+00:00","event":"pipeline_check","telegram_user_id":982927017,"telegram_message_id":670241,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T14:48:52+00:00","event":"ai_request","telegram_user_id":982927017,"telegram_message_id":670241,"message":"как мне записаться на внутренний экзамен"}
{"timestamp":"2026-09-10T14:48:52+00:00","event":"support_mode_check","telegram_user_id":1221639283,"telegram_message_id":670242,"support_mode":"AI"}
{"timestamp":"2026-09-10T14:48:52+00:00","event":"pipeline_check","telegram_user_id":1221639283,"telegram_message_id":670242,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T14:48:52+00:00","event":"ai_request","telegram_user_id":1221639283,"telegram_message_id":670242,"message":"И еще вопрос я не слишком медленно прохожу уроки ? Просто дел много \nМожет там в правилах написаны какие то сроки"}
{"timestamp":"2026-09-10T14:48:54+00:00","event":"support_mode_check","telegram_user_id":915886906,"telegram_message_id":670243,"support_mode":"AI"}
{"timestamp":"2026-09-10T14:48:54+00:00","event":"pipeline_missing_in_db","telegram_user_id":915886906,"telegram_message_id":670243,"amo_lead_id":null}
{"timestamp":"2026-09-10T14:48:54+00:00","event":"legacy_leadid_check","telegram_user_id":915886906,"telegram_message_id":670243,"legacy_leadid":"39953138"}
{"timestamp":"2026-09-10T14:48:55+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":915886906,"telegram_message_id":670243,"amo_lead_id":39953138,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-10T14:48:55+00:00","event":"pipeline_check","telegram_user_id":915886906,"telegram_message_id":670243,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T14:48:55+00:00","event":"ai_request","telegram_user_id":915886906,"telegram_message_id":670243,"message":"здравствуйте"}
{"timestamp":"2026-09-10T14:49:12+00:00","event":"support_mode_check","telegram_user_id":982927017,"telegram_message_id":670244,"support_mode":"AI"}
{"timestamp":"2026-09-10T14:49:12+00:00","event":"pipeline_check","telegram_user_id":982927017,"telegram_message_id":670244,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T14:49:12+00:00","event":"ai_request","telegram_user_id":982927017,"telegram_message_id":670244,"message":"?"}
{"timestamp":"2026-09-10T14:49:14+00:00","event":"support_mode_check","telegram_user_id":915886906,"telegram_message_id":670245,"support_mode":"AI"}
{"timestamp":"2026-09-10T14:49:14+00:00","event":"pipeline_check","telegram_user_id":915886906,"telegram_message_id":670245,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T14:49:14+00:00","event":"ai_request","telegram_user_id":915886906,"telegram_message_id":670245,"message":"я сдал экзамен в ГАИ сегодня"}
{"timestamp":"2026-09-10T14:49:35+00:00","event":"support_mode_check","telegram_user_id":915886906,"telegram_message_id":670246,"support_mode":"AI"}
{"timestamp":"2026-09-10T14:49:35+00:00","event":"pipeline_check","telegram_user_id":915886906,"telegram_message_id":670246,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T14:49:35+00:00","event":"ai_request","telegram_user_id":915886906,"telegram_message_id":670246,"message":"в интернете написано нужно госпошлину оплатить и справку взять с собой"}
{"timestamp":"2026-09-10T14:49:55+00:00","event":"support_mode_check","telegram_user_id":915886906,"telegram_message_id":670247,"support_mode":"AI"}
{"timestamp":"2026-09-10T14:49:55+00:00","event":"pipeline_check","telegram_user_id":915886906,"telegram_message_id":670247,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T14:49:55+00:00","event":"ai_request","telegram_user_id":915886906,"telegram_message_id":670247,"message":"но госпошлина уже оплачена и справка уже в ГАИ"}
{"timestamp":"2026-09-10T14:50:14+00:00","event":"ai_error","telegram_user_id":1221639283,"telegram_message_id":670238,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-10T14:50:15+00:00","event":"support_mode_check","telegram_user_id":915886906,"telegram_message_id":670249,"support_mode":"AI"}
{"timestamp":"2026-09-10T14:50:15+00:00","event":"pipeline_check","telegram_user_id":915886906,"telegram_message_id":670249,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T14:50:15+00:00","event":"ai_request","telegram_user_id":915886906,"telegram_message_id":670249,"message":"и вопрос как процесс дальше будет происходить"}
{"timestamp":"2026-09-10T14:50:16+00:00","event":"ai_error_handoff_sent","telegram_user_id":1221639283,"telegram_message_id":670238}
{"timestamp":"2026-09-10T14:50:36+00:00","event":"support_mode_check","telegram_user_id":915886906,"telegram_message_id":670250,"support_mode":"AI"}
{"timestamp":"2026-09-10T14:50:36+00:00","event":"pipeline_check","telegram_user_id":915886906,"telegram_message_id":670250,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T14:50:36+00:00","event":"ai_request","telegram_user_id":915886906,"telegram_message_id":670250,"message":"сколько по времени там сидеть"}
{"timestamp":"2026-09-10T14:50:52+00:00","event":"ai_error","telegram_user_id":1221639283,"telegram_message_id":670242,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120002 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-10T14:50:52+00:00","event":"ai_error","telegram_user_id":982927017,"telegram_message_id":670241,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120000 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-10T14:50:53+00:00","event":"ai_error_handoff_sent","telegram_user_id":982927017,"telegram_message_id":670241}
{"timestamp":"2026-09-10T14:50:53+00:00","event":"ai_error_handoff_sent","telegram_user_id":1221639283,"telegram_message_id":670242}
{"timestamp":"2026-09-10T14:50:55+00:00","event":"ai_error","telegram_user_id":915886906,"telegram_message_id":670243,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120003 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-10T14:50:56+00:00","event":"ai_error_handoff_sent","telegram_user_id":915886906,"telegram_message_id":670243}
{"timestamp":"2026-09-10T14:50:59+00:00","event":"ai_response","telegram_user_id":915886906,"telegram_message_id":670246,"duration_ms":84749,"action":"ANSWER","answer":"По материалам автошколы для регистрации нужны оригинал медсправки 003‑В/у, паспорт, регистрация/прописка и СНИЛС. При рассрочке также нужен второй взнос. Информация о госпошлине в материалах не указана."}
{"timestamp":"2026-09-10T14:51:00+00:00","event":"telegram_ai_answer_sent","telegram_user_id":915886906,"telegram_message_id":670246,"answer":"По материалам автошколы для регистрации нужны оригинал медсправки 003‑В/у, паспорт, регистрация/прописка и СНИЛС. При рассрочке также нужен второй взнос. Информация о госпошлине в материалах не указана."}
{"timestamp":"2026-09-10T14:51:00+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":915886906,"telegram_message_id":670246}
{"timestamp":"2026-09-10T14:51:12+00:00","event":"ai_error","telegram_user_id":982927017,"telegram_message_id":670244,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120000 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-10T14:51:14+00:00","event":"ai_error","telegram_user_id":915886906,"telegram_message_id":670245,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-10T14:51:15+00:00","event":"ai_error_handoff_sent","telegram_user_id":915886906,"telegram_message_id":670245}
{"timestamp":"2026-09-10T14:51:42+00:00","event":"ai_response","telegram_user_id":915886906,"telegram_message_id":670247,"duration_ms":107179,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-10T14:51:42+00:00","event":"handoff_requested","telegram_user_id":915886906,"telegram_message_id":670247,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-10T14:51:42+00:00","event":"handoff_mode_changed","telegram_user_id":915886906,"telegram_message_id":670247,"first_handoff":false}
{"timestamp":"2026-09-10T14:51:42+00:00","event":"handoff_telegram_message_sent","telegram_user_id":915886906,"telegram_message_id":670247}
{"timestamp":"2026-09-10T14:51:43+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":915886906,"telegram_message_id":670247}
{"timestamp":"2026-09-10T14:52:15+00:00","event":"ai_error","telegram_user_id":915886906,"telegram_message_id":670249,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-10T14:52:17+00:00","event":"ai_error_handoff_sent","telegram_user_id":915886906,"telegram_message_id":670249}
{"timestamp":"2026-09-10T14:52:36+00:00","event":"ai_error","telegram_user_id":915886906,"telegram_message_id":670250,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-10T14:52:36+00:00","event":"ai_error_handoff_sent","telegram_user_id":915886906,"telegram_message_id":670250}
{"timestamp":"2026-09-10T14:53:41+00:00","event":"support_mode_check","telegram_user_id":982927017,"telegram_message_id":670264,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T14:53:41+00:00","event":"ai_skipped","telegram_user_id":982927017,"telegram_message_id":670264,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T15:01:06+00:00","event":"support_mode_check","telegram_user_id":915886906,"telegram_message_id":670277,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T15:01:06+00:00","event":"ai_skipped","telegram_user_id":915886906,"telegram_message_id":670277,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T15:01:17+00:00","event":"support_mode_check","telegram_user_id":915886906,"telegram_message_id":670278,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T15:01:17+00:00","event":"ai_skipped","telegram_user_id":915886906,"telegram_message_id":670278,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T15:04:12+00:00","event":"support_mode_check","telegram_user_id":915886906,"telegram_message_id":670283,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T15:04:12+00:00","event":"ai_skipped","telegram_user_id":915886906,"telegram_message_id":670283,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T15:04:22+00:00","event":"support_mode_check","telegram_user_id":915886906,"telegram_message_id":670285,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T15:04:22+00:00","event":"ai_skipped","telegram_user_id":915886906,"telegram_message_id":670285,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T15:04:41+00:00","event":"support_mode_check","telegram_user_id":915886906,"telegram_message_id":670287,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T15:04:41+00:00","event":"ai_skipped","telegram_user_id":915886906,"telegram_message_id":670287,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T15:07:35+00:00","event":"support_mode_check","telegram_user_id":852258264,"telegram_message_id":670291,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T15:07:35+00:00","event":"ai_skipped","telegram_user_id":852258264,"telegram_message_id":670291,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T15:07:36+00:00","event":"support_mode_check","telegram_user_id":841267062,"telegram_message_id":670292,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T15:07:36+00:00","event":"ai_skipped","telegram_user_id":841267062,"telegram_message_id":670292,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T15:14:32+00:00","event":"support_mode_check","telegram_user_id":841267062,"telegram_message_id":670300,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T15:14:32+00:00","event":"ai_skipped","telegram_user_id":841267062,"telegram_message_id":670300,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T15:15:41+00:00","event":"support_mode_check","telegram_user_id":2035087340,"telegram_message_id":670306,"support_mode":"AI"}
{"timestamp":"2026-09-10T15:15:41+00:00","event":"pipeline_missing_in_db","telegram_user_id":2035087340,"telegram_message_id":670306,"amo_lead_id":null}
{"timestamp":"2026-09-10T15:15:41+00:00","event":"legacy_leadid_check","telegram_user_id":2035087340,"telegram_message_id":670306,"legacy_leadid":"40315861"}
{"timestamp":"2026-09-10T15:15:43+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":2035087340,"telegram_message_id":670306,"amo_lead_id":40315861,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-10T15:15:43+00:00","event":"pipeline_check","telegram_user_id":2035087340,"telegram_message_id":670306,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T15:15:43+00:00","event":"ai_request","telegram_user_id":2035087340,"telegram_message_id":670306,"message":"Здравствуйте"}
{"timestamp":"2026-09-10T15:16:02+00:00","event":"support_mode_check","telegram_user_id":2035087340,"telegram_message_id":670307,"support_mode":"AI"}
{"timestamp":"2026-09-10T15:16:02+00:00","event":"pipeline_check","telegram_user_id":2035087340,"telegram_message_id":670307,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T15:16:02+00:00","event":"ai_request","telegram_user_id":2035087340,"telegram_message_id":670307,"message":"График работы"}
{"timestamp":"2026-09-10T15:17:43+00:00","event":"ai_error","telegram_user_id":2035087340,"telegram_message_id":670306,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-10T15:17:43+00:00","event":"ai_error_handoff_sent","telegram_user_id":2035087340,"telegram_message_id":670306}
{"timestamp":"2026-09-10T15:18:02+00:00","event":"ai_error","telegram_user_id":2035087340,"telegram_message_id":670307,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120000 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-10T15:18:03+00:00","event":"ai_error_handoff_sent","telegram_user_id":2035087340,"telegram_message_id":670307}
{"timestamp":"2026-09-10T15:18:05+00:00","event":"support_mode_check","telegram_user_id":2035087340,"telegram_message_id":670318,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T15:18:05+00:00","event":"ai_skipped","telegram_user_id":2035087340,"telegram_message_id":670318,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T15:29:28+00:00","event":"support_mode_check","telegram_user_id":511656238,"telegram_message_id":670326,"support_mode":"AI"}
{"timestamp":"2026-09-10T15:29:28+00:00","event":"pipeline_missing_in_db","telegram_user_id":511656238,"telegram_message_id":670326,"amo_lead_id":null}
{"timestamp":"2026-09-10T15:29:28+00:00","event":"legacy_leadid_check","telegram_user_id":511656238,"telegram_message_id":670326,"legacy_leadid":"40746519"}
{"timestamp":"2026-09-10T15:29:29+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":511656238,"telegram_message_id":670326,"contact_id":40746519,"linked_leads_count":2}
{"timestamp":"2026-09-10T15:29:29+00:00","event":"contact_lead_checked","telegram_user_id":511656238,"telegram_message_id":670326,"contact_id":40746519,"amo_lead_id":40354573,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-10T15:29:30+00:00","event":"contact_lead_checked","telegram_user_id":511656238,"telegram_message_id":670326,"contact_id":40746519,"amo_lead_id":40356405,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-10T15:29:30+00:00","event":"contact_ai_lead_found","telegram_user_id":511656238,"telegram_message_id":670326,"contact_id":40746519,"amo_lead_id":40356405,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-10T15:29:30+00:00","event":"pipeline_check","telegram_user_id":511656238,"telegram_message_id":670326,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T15:29:30+00:00","event":"ai_request","telegram_user_id":511656238,"telegram_message_id":670326,"message":"Здравствуйте, все еще актуально время выдачи документов?"}
{"timestamp":"2026-09-10T15:29:54+00:00","event":"ai_response","telegram_user_id":511656238,"telegram_message_id":670326,"duration_ms":24358,"action":"ANSWER","answer":"Да, выдача документов по-прежнему производится по средам и субботам. Перед поездкой нужно заранее согласовать выдачу и уточнить, в каком офисе находятся документы."}
{"timestamp":"2026-09-10T15:29:55+00:00","event":"telegram_ai_answer_sent","telegram_user_id":511656238,"telegram_message_id":670326,"answer":"Да, выдача документов по-прежнему производится по средам и субботам. Перед поездкой нужно заранее согласовать выдачу и уточнить, в каком офисе находятся документы."}
{"timestamp":"2026-09-10T15:29:55+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":511656238,"telegram_message_id":670326}
{"timestamp":"2026-09-10T15:30:12+00:00","event":"support_mode_check","telegram_user_id":527968971,"telegram_message_id":670328,"support_mode":"AI"}
{"timestamp":"2026-09-10T15:30:12+00:00","event":"pipeline_missing_in_db","telegram_user_id":527968971,"telegram_message_id":670328,"amo_lead_id":null}
{"timestamp":"2026-09-10T15:30:12+00:00","event":"legacy_leadid_check","telegram_user_id":527968971,"telegram_message_id":670328,"legacy_leadid":"42460185"}
{"timestamp":"2026-09-10T15:30:13+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":527968971,"telegram_message_id":670328,"amo_lead_id":42460185,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-10T15:30:13+00:00","event":"pipeline_check","telegram_user_id":527968971,"telegram_message_id":670328,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T15:30:13+00:00","event":"ai_request","telegram_user_id":527968971,"telegram_message_id":670328,"message":"Добрый вечер! Подскажите, пожалуйста, когда можно завтра справку для гибдд завести? И по какому адресу?\n\nИ можете, пожалуйста, заморозить обучение с 21 сентября по 4 октября?"}
{"timestamp":"2026-09-10T15:30:23+00:00","event":"ai_response","telegram_user_id":527968971,"telegram_message_id":670328,"duration_ms":9438,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-10T15:30:23+00:00","event":"handoff_requested","telegram_user_id":527968971,"telegram_message_id":670328,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-10T15:30:23+00:00","event":"handoff_mode_changed","telegram_user_id":527968971,"telegram_message_id":670328,"first_handoff":true}
{"timestamp":"2026-09-10T15:30:23+00:00","event":"sensei_prepare","telegram_user_id":527968971,"telegram_message_id":670328,"amo_lead_id":"42460185"}
{"timestamp":"2026-09-10T15:30:23+00:00","event":"sensei_started","telegram_user_id":527968971,"telegram_message_id":670328,"amo_lead_id":"42460185","result":true}
{"timestamp":"2026-09-10T15:30:23+00:00","event":"handoff_telegram_message_sent","telegram_user_id":527968971,"telegram_message_id":670328}
{"timestamp":"2026-09-10T15:30:24+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":527968971,"telegram_message_id":670328}
{"timestamp":"2026-09-10T15:32:12+00:00","event":"support_mode_check","telegram_user_id":527968971,"telegram_message_id":670333,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T15:32:12+00:00","event":"ai_skipped","telegram_user_id":527968971,"telegram_message_id":670333,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T15:34:42+00:00","event":"support_mode_check","telegram_user_id":916551216,"telegram_message_id":670339,"support_mode":"AI"}
{"timestamp":"2026-09-10T15:34:42+00:00","event":"pipeline_missing_in_db","telegram_user_id":916551216,"telegram_message_id":670339,"amo_lead_id":"42952247"}
{"timestamp":"2026-09-10T15:34:43+00:00","event":"pipeline_fetched_from_amocrm","telegram_user_id":916551216,"telegram_message_id":670339,"amo_lead_id":"42952247","amo_pipeline_id":3732193}
{"timestamp":"2026-09-10T15:34:43+00:00","event":"pipeline_saved_to_db","telegram_user_id":916551216,"telegram_message_id":670339,"amo_pipeline_id":3732193,"saved":true}
{"timestamp":"2026-09-10T15:34:43+00:00","event":"pipeline_check","telegram_user_id":916551216,"telegram_message_id":670339,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T15:34:43+00:00","event":"ai_request","telegram_user_id":916551216,"telegram_message_id":670339,"message":"A"}
{"timestamp":"2026-09-10T15:35:02+00:00","event":"support_mode_check","telegram_user_id":841267062,"telegram_message_id":670340,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T15:35:02+00:00","event":"ai_skipped","telegram_user_id":841267062,"telegram_message_id":670340,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T15:36:43+00:00","event":"ai_error","telegram_user_id":916551216,"telegram_message_id":670339,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-10T15:36:43+00:00","event":"ai_error_handoff_sent","telegram_user_id":916551216,"telegram_message_id":670339}
{"timestamp":"2026-09-10T15:40:52+00:00","event":"support_mode_check","telegram_user_id":8911355060,"telegram_message_id":670354,"support_mode":"AI"}
{"timestamp":"2026-09-10T15:40:52+00:00","event":"pipeline_check","telegram_user_id":8911355060,"telegram_message_id":670354,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T15:40:52+00:00","event":"ai_skipped","telegram_user_id":8911355060,"telegram_message_id":670354,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T15:41:10+00:00","event":"support_mode_check","telegram_user_id":511656238,"telegram_message_id":670356,"support_mode":"AI"}
{"timestamp":"2026-09-10T15:41:10+00:00","event":"pipeline_check","telegram_user_id":511656238,"telegram_message_id":670356,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T15:41:10+00:00","event":"ai_request","telegram_user_id":511656238,"telegram_message_id":670356,"message":"Хорошо, тогда можно пожалуйста уточнить, где документы и когда можно приехать? В субботу во второй половине дня возможно?"}
{"timestamp":"2026-09-10T15:41:17+00:00","event":"ai_response","telegram_user_id":511656238,"telegram_message_id":670356,"duration_ms":6415,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-10T15:41:17+00:00","event":"handoff_requested","telegram_user_id":511656238,"telegram_message_id":670356,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-10T15:41:17+00:00","event":"handoff_mode_changed","telegram_user_id":511656238,"telegram_message_id":670356,"first_handoff":true}
{"timestamp":"2026-09-10T15:41:17+00:00","event":"sensei_prepare","telegram_user_id":511656238,"telegram_message_id":670356,"amo_lead_id":"40356405"}
{"timestamp":"2026-09-10T15:41:17+00:00","event":"sensei_started","telegram_user_id":511656238,"telegram_message_id":670356,"amo_lead_id":"40356405","result":true}
{"timestamp":"2026-09-10T15:41:18+00:00","event":"handoff_telegram_message_sent","telegram_user_id":511656238,"telegram_message_id":670356}
{"timestamp":"2026-09-10T15:41:18+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":511656238,"telegram_message_id":670356}
{"timestamp":"2026-09-10T15:41:53+00:00","event":"support_mode_check","telegram_user_id":8911355060,"telegram_message_id":670359,"support_mode":"AI"}
{"timestamp":"2026-09-10T15:41:53+00:00","event":"pipeline_check","telegram_user_id":8911355060,"telegram_message_id":670359,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T15:41:53+00:00","event":"ai_skipped","telegram_user_id":8911355060,"telegram_message_id":670359,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T15:43:40+00:00","event":"support_mode_check","telegram_user_id":1766304450,"telegram_message_id":670360,"support_mode":"AI"}
{"timestamp":"2026-09-10T15:43:40+00:00","event":"pipeline_check","telegram_user_id":1766304450,"telegram_message_id":670360,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T15:43:40+00:00","event":"ai_request","telegram_user_id":1766304450,"telegram_message_id":670360,"message":"А не подскажите в каком ГАИ будет сдача экзамена? Или это еще неизвестно?"}
{"timestamp":"2026-09-10T15:43:46+00:00","event":"ai_response","telegram_user_id":1766304450,"telegram_message_id":670360,"duration_ms":5808,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-10T15:43:46+00:00","event":"handoff_requested","telegram_user_id":1766304450,"telegram_message_id":670360,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-10T15:43:46+00:00","event":"handoff_mode_changed","telegram_user_id":1766304450,"telegram_message_id":670360,"first_handoff":true}
{"timestamp":"2026-09-10T15:43:46+00:00","event":"sensei_prepare","telegram_user_id":1766304450,"telegram_message_id":670360,"amo_lead_id":"42101881"}
{"timestamp":"2026-09-10T15:43:47+00:00","event":"sensei_started","telegram_user_id":1766304450,"telegram_message_id":670360,"amo_lead_id":"42101881","result":true}
{"timestamp":"2026-09-10T15:43:49+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1766304450,"telegram_message_id":670360}
{"timestamp":"2026-09-10T15:43:49+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1766304450,"telegram_message_id":670360}
{"timestamp":"2026-09-10T15:45:59+00:00","event":"support_mode_check","telegram_user_id":6371047441,"telegram_message_id":670367,"support_mode":"AI"}
{"timestamp":"2026-09-10T15:45:59+00:00","event":"pipeline_check","telegram_user_id":6371047441,"telegram_message_id":670367,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T15:45:59+00:00","event":"ai_request","telegram_user_id":6371047441,"telegram_message_id":670367,"message":"внутренний экзамен сдается где?"}
{"timestamp":"2026-09-10T15:46:23+00:00","event":"ai_response","telegram_user_id":6371047441,"telegram_message_id":670367,"duration_ms":24128,"action":"ANSWER","answer":"Внутренний экзамен по вождению проходит очно: место и время публикуют в общем Telegram-чате, после чего нужно приехать по расписанию. Внутренний теоретический экзамен сдаётся дистанционно в приложении или веб-версии."}
{"timestamp":"2026-09-10T15:46:26+00:00","event":"telegram_ai_answer_sent","telegram_user_id":6371047441,"telegram_message_id":670367,"answer":"Внутренний экзамен по вождению проходит очно: место и время публикуют в общем Telegram-чате, после чего нужно приехать по расписанию. Внутренний теоретический экзамен сдаётся дистанционно в приложении или веб-версии."}
{"timestamp":"2026-09-10T15:46:26+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":6371047441,"telegram_message_id":670367}
{"timestamp":"2026-09-10T15:50:56+00:00","event":"support_mode_check","telegram_user_id":8911355060,"telegram_message_id":670371,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T15:50:56+00:00","event":"ai_skipped","telegram_user_id":8911355060,"telegram_message_id":670371,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T15:53:14+00:00","event":"support_mode_check","telegram_user_id":5020367849,"telegram_message_id":670374,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T15:53:14+00:00","event":"ai_skipped","telegram_user_id":5020367849,"telegram_message_id":670374,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T15:55:00+00:00","event":"support_mode_check","telegram_user_id":363598918,"telegram_message_id":670375,"support_mode":"AI"}
{"timestamp":"2026-09-10T15:55:00+00:00","event":"pipeline_check","telegram_user_id":363598918,"telegram_message_id":670375,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T15:55:00+00:00","event":"ai_request","telegram_user_id":363598918,"telegram_message_id":670375,"message":"Добрый день! Как и где включать таймер на занятие в приложении?"}
{"timestamp":"2026-09-10T15:57:00+00:00","event":"ai_error","telegram_user_id":363598918,"telegram_message_id":670375,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-10T15:57:00+00:00","event":"ai_error_handoff_sent","telegram_user_id":363598918,"telegram_message_id":670375}
{"timestamp":"2026-09-10T15:59:06+00:00","event":"support_mode_check","telegram_user_id":363598918,"telegram_message_id":670381,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T15:59:06+00:00","event":"ai_skipped","telegram_user_id":363598918,"telegram_message_id":670381,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T15:59:35+00:00","event":"support_mode_check","telegram_user_id":363598918,"telegram_message_id":670382,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T15:59:35+00:00","event":"ai_skipped","telegram_user_id":363598918,"telegram_message_id":670382,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T15:59:41+00:00","event":"support_mode_check","telegram_user_id":228856044,"telegram_message_id":670383,"support_mode":"AI"}
{"timestamp":"2026-09-10T15:59:41+00:00","event":"pipeline_check","telegram_user_id":228856044,"telegram_message_id":670383,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T15:59:41+00:00","event":"ai_skipped","telegram_user_id":228856044,"telegram_message_id":670383,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T15:59:43+00:00","event":"support_mode_check","telegram_user_id":2076263958,"telegram_message_id":670384,"support_mode":"AI"}
{"timestamp":"2026-09-10T15:59:43+00:00","event":"pipeline_missing_in_db","telegram_user_id":2076263958,"telegram_message_id":670384,"amo_lead_id":null}
{"timestamp":"2026-09-10T15:59:43+00:00","event":"legacy_leadid_check","telegram_user_id":2076263958,"telegram_message_id":670384,"legacy_leadid":"39903711"}
{"timestamp":"2026-09-10T15:59:44+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":2076263958,"telegram_message_id":670384,"amo_lead_id":39903711,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-10T15:59:44+00:00","event":"pipeline_check","telegram_user_id":2076263958,"telegram_message_id":670384,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T15:59:44+00:00","event":"ai_request","telegram_user_id":2076263958,"telegram_message_id":670384,"message":"Добрый день"}
{"timestamp":"2026-09-10T15:59:50+00:00","event":"support_mode_check","telegram_user_id":228856044,"telegram_message_id":670386,"support_mode":"AI"}
{"timestamp":"2026-09-10T15:59:50+00:00","event":"pipeline_check","telegram_user_id":228856044,"telegram_message_id":670386,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T15:59:50+00:00","event":"ai_skipped","telegram_user_id":228856044,"telegram_message_id":670386,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T16:00:17+00:00","event":"support_mode_check","telegram_user_id":2076263958,"telegram_message_id":670392,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T16:00:17+00:00","event":"ai_skipped","telegram_user_id":2076263958,"telegram_message_id":670392,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T16:00:26+00:00","event":"support_mode_check","telegram_user_id":2076263958,"telegram_message_id":670393,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T16:00:26+00:00","event":"ai_skipped","telegram_user_id":2076263958,"telegram_message_id":670393,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T16:01:44+00:00","event":"ai_error","telegram_user_id":2076263958,"telegram_message_id":670384,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-10T16:01:45+00:00","event":"ai_error_handoff_sent","telegram_user_id":2076263958,"telegram_message_id":670384}
{"timestamp":"2026-09-10T16:02:03+00:00","event":"support_mode_check","telegram_user_id":657730680,"telegram_message_id":670397,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T16:02:03+00:00","event":"ai_skipped","telegram_user_id":657730680,"telegram_message_id":670397,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T16:02:16+00:00","event":"support_mode_check","telegram_user_id":363598918,"telegram_message_id":670398,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T16:02:16+00:00","event":"ai_skipped","telegram_user_id":363598918,"telegram_message_id":670398,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T16:03:00+00:00","event":"support_mode_check","telegram_user_id":1647707842,"telegram_message_id":670399,"support_mode":"AI"}
{"timestamp":"2026-09-10T16:03:00+00:00","event":"pipeline_check","telegram_user_id":1647707842,"telegram_message_id":670399,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T16:03:00+00:00","event":"ai_request","telegram_user_id":1647707842,"telegram_message_id":670399,"message":"Добрый день!\nМожно получить справку по форме налоговой?"}
{"timestamp":"2026-09-10T16:03:10+00:00","event":"ai_response","telegram_user_id":1647707842,"telegram_message_id":670399,"duration_ms":10131,"action":"ANSWER","answer":"Для получения справки сначала необходимо завершить курс обучения. После этого автошкола сможет подготовить справку для налогового вычета."}
{"timestamp":"2026-09-10T16:03:10+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1647707842,"telegram_message_id":670399,"answer":"Для получения справки сначала необходимо завершить курс обучения. После этого автошкола сможет подготовить справку для налогового вычета."}
{"timestamp":"2026-09-10T16:03:10+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1647707842,"telegram_message_id":670399}
{"timestamp":"2026-09-10T16:03:30+00:00","event":"support_mode_check","telegram_user_id":2076263958,"telegram_message_id":670402,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T16:03:30+00:00","event":"ai_skipped","telegram_user_id":2076263958,"telegram_message_id":670402,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T16:03:30+00:00","event":"support_mode_check","telegram_user_id":1647707842,"telegram_message_id":670403,"support_mode":"AI"}
{"timestamp":"2026-09-10T16:03:30+00:00","event":"pipeline_check","telegram_user_id":1647707842,"telegram_message_id":670403,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T16:03:30+00:00","event":"ai_request","telegram_user_id":1647707842,"telegram_message_id":670403,"message":"Я завершила курс обучения в автошколе"}
{"timestamp":"2026-09-10T16:03:50+00:00","event":"support_mode_check","telegram_user_id":1342552260,"telegram_message_id":670404,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T16:03:50+00:00","event":"ai_skipped","telegram_user_id":1342552260,"telegram_message_id":670404,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T16:03:51+00:00","event":"support_mode_check","telegram_user_id":2076263958,"telegram_message_id":670405,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T16:03:51+00:00","event":"ai_skipped","telegram_user_id":2076263958,"telegram_message_id":670405,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T16:03:52+00:00","event":"support_mode_check","telegram_user_id":657730680,"telegram_message_id":670407,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T16:03:52+00:00","event":"ai_skipped","telegram_user_id":657730680,"telegram_message_id":670407,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T16:05:12+00:00","event":"ai_response","telegram_user_id":1647707842,"telegram_message_id":670403,"duration_ms":101887,"action":"ANSWER","answer":"После завершения курса следующий этап зависит от внутренних экзаменов:\n\n- если внутренние теория и практика ещё не сданы — нужно сдать оба внутренних экзамена;\n- если оба внутренних экзамена уже сданы и обучение полностью оплачено — можно сдавать экзамены ГИБДД с автошколой или самостоятельно. При сдаче с автошколой она подаёт документы и сопровождает вас.\n\nЕсли хотите сдавать самостоятельно, нужно заранее согласовать выдачу документов с автошколой."}
{"timestamp":"2026-09-10T16:05:13+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1647707842,"telegram_message_id":670403,"answer":"После завершения курса следующий этап зависит от внутренних экзаменов:\n\n- если внутренние теория и практика ещё не сданы — нужно сдать оба внутренних экзамена;\n- если оба внутренних экзамена уже сданы и обучение полностью оплачено — можно сдавать экзамены ГИБДД с автошколой или самостоятельно. При сдаче с автошколой она подаёт документы и сопровождает вас.\n\nЕсли хотите сдавать самостоятельно, нужно заранее согласовать выдачу документов с автошколой."}
{"timestamp":"2026-09-10T16:05:13+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1647707842,"telegram_message_id":670403}
{"timestamp":"2026-09-10T16:06:19+00:00","event":"support_mode_check","telegram_user_id":1647707842,"telegram_message_id":670416,"support_mode":"AI"}
{"timestamp":"2026-09-10T16:06:19+00:00","event":"pipeline_check","telegram_user_id":1647707842,"telegram_message_id":670416,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T16:06:19+00:00","event":"ai_request","telegram_user_id":1647707842,"telegram_message_id":670416,"message":"Для справки нужно закончить обучения еще в гибдд?"}
{"timestamp":"2026-09-10T16:06:39+00:00","event":"support_mode_check","telegram_user_id":775933271,"telegram_message_id":670417,"support_mode":"AI"}
{"timestamp":"2026-09-10T16:06:39+00:00","event":"pipeline_missing_in_db","telegram_user_id":775933271,"telegram_message_id":670417,"amo_lead_id":null}
{"timestamp":"2026-09-10T16:06:39+00:00","event":"legacy_leadid_check","telegram_user_id":775933271,"telegram_message_id":670417,"legacy_leadid":"41229849"}
{"timestamp":"2026-09-10T16:06:41+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":775933271,"telegram_message_id":670417,"contact_id":41229849,"linked_leads_count":1}
{"timestamp":"2026-09-10T16:06:41+00:00","event":"contact_lead_checked","telegram_user_id":775933271,"telegram_message_id":670417,"contact_id":41229849,"amo_lead_id":40817843,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-10T16:06:41+00:00","event":"contact_ai_lead_found","telegram_user_id":775933271,"telegram_message_id":670417,"contact_id":41229849,"amo_lead_id":40817843,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-10T16:06:41+00:00","event":"pipeline_check","telegram_user_id":775933271,"telegram_message_id":670417,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T16:06:41+00:00","event":"ai_request","telegram_user_id":775933271,"telegram_message_id":670417,"message":"Добрый вечер! Могу попросить вас отправить сканы нашего договора? Не могу найти свой экземпляр"}
{"timestamp":"2026-09-10T16:06:56+00:00","event":"ai_response","telegram_user_id":775933271,"telegram_message_id":670417,"duration_ms":14773,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-10T16:06:56+00:00","event":"handoff_requested","telegram_user_id":775933271,"telegram_message_id":670417,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-10T16:06:56+00:00","event":"handoff_mode_changed","telegram_user_id":775933271,"telegram_message_id":670417,"first_handoff":false}
{"timestamp":"2026-09-10T16:06:57+00:00","event":"handoff_telegram_message_sent","telegram_user_id":775933271,"telegram_message_id":670417}
{"timestamp":"2026-09-10T16:06:57+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":775933271,"telegram_message_id":670417}
{"timestamp":"2026-09-10T16:08:05+00:00","event":"support_mode_check","telegram_user_id":2076263958,"telegram_message_id":670420,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T16:08:05+00:00","event":"ai_skipped","telegram_user_id":2076263958,"telegram_message_id":670420,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T16:08:19+00:00","event":"ai_error","telegram_user_id":1647707842,"telegram_message_id":670416,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-10T16:08:20+00:00","event":"ai_error_handoff_sent","telegram_user_id":1647707842,"telegram_message_id":670416}
{"timestamp":"2026-09-10T16:12:40+00:00","event":"support_mode_check","telegram_user_id":228856044,"telegram_message_id":670424,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T16:12:40+00:00","event":"ai_skipped","telegram_user_id":228856044,"telegram_message_id":670424,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T16:15:14+00:00","event":"support_mode_check","telegram_user_id":797749128,"telegram_message_id":670426,"support_mode":"AI"}
{"timestamp":"2026-09-10T16:15:14+00:00","event":"pipeline_check","telegram_user_id":797749128,"telegram_message_id":670426,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-10T16:15:14+00:00","event":"ai_request","telegram_user_id":797749128,"telegram_message_id":670426,"message":"Добрый вечер!\n\nЯ сегодня сдала практический экзамен в автошколе \n\nКогда можно записаться на теоретический экзамен в ГИБДД?"}
{"timestamp":"2026-09-10T16:15:53+00:00","event":"support_mode_check","telegram_user_id":657730680,"telegram_message_id":670428,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T16:15:53+00:00","event":"ai_skipped","telegram_user_id":657730680,"telegram_message_id":670428,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T16:17:07+00:00","event":"ai_response","telegram_user_id":797749128,"telegram_message_id":670426,"duration_ms":113125,"action":"ANSWER","answer":"Добрый вечер! На теоретический экзамен в ГИБДД можно переходить после успешной сдачи обоих внутренних экзаменов — теории и практики. Если вы сдали именно внутренний практический экзамен и внутреннюю теорию, следуйте инструкциям представителя автошколы в экзаменационном чате. Теория в ГИБДД проводится бесплатно.\n\nВы уже сдали внутренний теоретический экзамен?"}
{"timestamp":"2026-09-10T16:17:08+00:00","event":"telegram_ai_answer_sent","telegram_user_id":797749128,"telegram_message_id":670426,"answer":"Добрый вечер! На теоретический экзамен в ГИБДД можно переходить после успешной сдачи обоих внутренних экзаменов — теории и практики. Если вы сдали именно внутренний практический экзамен и внутреннюю теорию, следуйте инструкциям представителя автошколы в экзаменационном чате. Теория в ГИБДД проводится бесплатно.\n\nВы уже сдали внутренний теоретический экзамен?"}
{"timestamp":"2026-09-10T16:17:08+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":797749128,"telegram_message_id":670426}
{"timestamp":"2026-09-10T16:17:27+00:00","event":"support_mode_check","telegram_user_id":797749128,"telegram_message_id":670431,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T16:17:27+00:00","event":"ai_skipped","telegram_user_id":797749128,"telegram_message_id":670431,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T16:17:34+00:00","event":"support_mode_check","telegram_user_id":797749128,"telegram_message_id":670432,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T16:17:34+00:00","event":"ai_skipped","telegram_user_id":797749128,"telegram_message_id":670432,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T16:35:06+00:00","event":"support_mode_check","telegram_user_id":841267062,"telegram_message_id":670441,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T16:35:06+00:00","event":"ai_skipped","telegram_user_id":841267062,"telegram_message_id":670441,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T16:35:07+00:00","event":"support_mode_check","telegram_user_id":841267062,"telegram_message_id":670442,"support_mode":"HUMAN"}
{"timestamp":"2026-09-10T16:35:07+00:00","event":"ai_skipped","telegram_user_id":841267062,"telegram_message_id":670442,"reason":"support_mode_human"}
{"timestamp":"2026-09-10T16:35:18+00:00","event":"support_mode_check","telegram_user_id":5701125517,"telegram_message_id":670443,"support_mode":"AI"}
{"timestamp":"2026-09-10T16:35:18+00:00","event":"pipeline_missing_in_db","telegram_user_id":5701125517,"telegram_message_id":670443,"amo_lead_id":null}
{"timestamp":"2026-09-10T16:35:18+00:00","event":"legacy_leadid_check","telegram_user_id":5701125517,"telegram_message_id":670443,"legacy_leadid":"41494361"}
{"timestamp":"2026-09-10T16:35:19+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":5701125517,"telegram_message_id":670443,"contact_id":41494361,"linked_leads_count":2}
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{"timestamp":"2026-09-11T06:15:17+00:00","event":"ai_request","telegram_user_id":1084927844,"telegram_message_id":670616,"message":"Подскажите, экзамен по теории сдается только онлайн в приложении?"}
{"timestamp":"2026-09-11T06:15:31+00:00","event":"ai_response","telegram_user_id":1084927844,"telegram_message_id":670616,"duration_ms":14569,"action":"ANSWER","answer":"Да. Внутренний теоретический экзамен сдаётся дистанционно в приложении или веб-версии. Он доступен после прохождения 100% теории. Правила одинаковы для онлайн- и офлайн-формата обучения."}
{"timestamp":"2026-09-11T06:15:32+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1084927844,"telegram_message_id":670616,"answer":"Да. Внутренний теоретический экзамен сдаётся дистанционно в приложении или веб-версии. Он доступен после прохождения 100% теории. Правила одинаковы для онлайн- и офлайн-формата обучения."}
{"timestamp":"2026-09-11T06:15:32+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1084927844,"telegram_message_id":670616}
{"timestamp":"2026-09-11T06:15:32+00:00","event":"support_mode_check","telegram_user_id":1216887588,"telegram_message_id":670687,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-11T06:15:33+00:00","event":"support_mode_check","telegram_user_id":1084927844,"telegram_message_id":670618,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T06:15:33+00:00","event":"ai_skipped","telegram_user_id":1084927844,"telegram_message_id":670618,"reason":"support_mode_human"}
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{"timestamp":"2026-09-11T06:15:33+00:00","event":"ai_skipped","telegram_user_id":969523671,"telegram_message_id":670689,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T06:15:34+00:00","event":"support_mode_check","telegram_user_id":1216887588,"telegram_message_id":670690,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T06:15:34+00:00","event":"ai_skipped","telegram_user_id":1216887588,"telegram_message_id":670690,"reason":"support_mode_human"}
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{"timestamp":"2026-09-11T06:15:44+00:00","event":"ai_request","telegram_user_id":5094149572,"telegram_message_id":670631,"message":"Здравствуйте, открой мне пожалуйста, внутренний теоретический экзамен."}
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{"timestamp":"2026-09-11T06:15:54+00:00","event":"handoff_requested","telegram_user_id":5094149572,"telegram_message_id":670631,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-11T06:15:54+00:00","event":"handoff_mode_changed","telegram_user_id":5094149572,"telegram_message_id":670631,"first_handoff":false}
{"timestamp":"2026-09-11T06:15:56+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5094149572,"telegram_message_id":670631}
{"timestamp":"2026-09-11T06:15:56+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5094149572,"telegram_message_id":670631}
{"timestamp":"2026-09-11T06:18:10+00:00","event":"support_mode_check","telegram_user_id":987317165,"telegram_message_id":670701,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T06:18:10+00:00","event":"ai_skipped","telegram_user_id":987317165,"telegram_message_id":670701,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T06:21:21+00:00","event":"support_mode_check","telegram_user_id":426192557,"telegram_message_id":670708,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T06:21:21+00:00","event":"ai_skipped","telegram_user_id":426192557,"telegram_message_id":670708,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T06:31:33+00:00","event":"support_mode_check","telegram_user_id":969523671,"telegram_message_id":670725,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T06:31:33+00:00","event":"ai_skipped","telegram_user_id":969523671,"telegram_message_id":670725,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T06:32:03+00:00","event":"support_mode_check","telegram_user_id":598989111,"telegram_message_id":670730,"support_mode":"AI"}
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{"timestamp":"2026-09-11T06:32:07+00:00","event":"contact_ai_lead_found","telegram_user_id":598989111,"telegram_message_id":670730,"contact_id":42682479,"amo_lead_id":42695121,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-11T06:32:07+00:00","event":"pipeline_check","telegram_user_id":598989111,"telegram_message_id":670730,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T06:32:07+00:00","event":"ai_request","telegram_user_id":598989111,"telegram_message_id":670730,"message":"Инструктор ложиться на операцию в ближайшее время. И соответственно заниматься не получится"}
{"timestamp":"2026-09-11T06:32:53+00:00","event":"ai_response","telegram_user_id":598989111,"telegram_message_id":670730,"duration_ms":45887,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-11T06:32:53+00:00","event":"handoff_requested","telegram_user_id":598989111,"telegram_message_id":670730,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-11T06:32:53+00:00","event":"handoff_mode_changed","telegram_user_id":598989111,"telegram_message_id":670730,"first_handoff":false}
{"timestamp":"2026-09-11T06:32:53+00:00","event":"handoff_telegram_message_sent","telegram_user_id":598989111,"telegram_message_id":670730}
{"timestamp":"2026-09-11T06:32:53+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":598989111,"telegram_message_id":670730}
{"timestamp":"2026-09-11T06:33:58+00:00","event":"support_mode_check","telegram_user_id":5627469103,"telegram_message_id":670738,"support_mode":"AI"}
{"timestamp":"2026-09-11T06:33:58+00:00","event":"pipeline_check","telegram_user_id":5627469103,"telegram_message_id":670738,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T06:33:58+00:00","event":"ai_request","telegram_user_id":5627469103,"telegram_message_id":670738,"message":"Здравствуйте, подскажите, сколько еще ждать проверки и можно ли как то ускорить этот процесс"}
{"timestamp":"2026-09-11T06:34:18+00:00","event":"support_mode_check","telegram_user_id":1084927844,"telegram_message_id":670739,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T06:34:18+00:00","event":"ai_skipped","telegram_user_id":1084927844,"telegram_message_id":670739,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T06:35:28+00:00","event":"ai_response","telegram_user_id":5627469103,"telegram_message_id":670738,"duration_ms":89862,"action":"ANSWER","answer":"Уточните, пожалуйста, что именно проверяют: медицинскую справку или документы?"}
{"timestamp":"2026-09-11T06:35:29+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5627469103,"telegram_message_id":670738,"answer":"Уточните, пожалуйста, что именно проверяют: медицинскую справку или документы?"}
{"timestamp":"2026-09-11T06:35:29+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5627469103,"telegram_message_id":670738}
{"timestamp":"2026-09-11T06:39:27+00:00","event":"support_mode_check","telegram_user_id":841267062,"telegram_message_id":670749,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T06:39:27+00:00","event":"ai_skipped","telegram_user_id":841267062,"telegram_message_id":670749,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T06:52:19+00:00","event":"support_mode_check","telegram_user_id":368371798,"telegram_message_id":670772,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T06:52:19+00:00","event":"ai_skipped","telegram_user_id":368371798,"telegram_message_id":670772,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T06:55:43+00:00","event":"support_mode_check","telegram_user_id":8442015827,"telegram_message_id":670776,"support_mode":"AI"}
{"timestamp":"2026-09-11T06:55:43+00:00","event":"pipeline_missing_in_db","telegram_user_id":8442015827,"telegram_message_id":670776,"amo_lead_id":null}
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{"timestamp":"2026-09-11T06:55:45+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":8442015827,"telegram_message_id":670776,"contact_id":40656905,"linked_leads_count":2}
{"timestamp":"2026-09-11T06:55:45+00:00","event":"contact_lead_checked","telegram_user_id":8442015827,"telegram_message_id":670776,"contact_id":40656905,"amo_lead_id":40266901,"amo_pipeline_id":4311799}
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{"timestamp":"2026-09-11T06:55:46+00:00","event":"ai_request","telegram_user_id":8442015827,"telegram_message_id":670776,"message":"Боже мой ! !!! \n\n\nДа буду сегодня забрал"}
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{"timestamp":"2026-09-11T07:00:23+00:00","event":"ai_skipped","telegram_user_id":657730680,"telegram_message_id":670790,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T07:01:43+00:00","event":"support_mode_check","telegram_user_id":1084927844,"telegram_message_id":670793,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T07:01:43+00:00","event":"ai_skipped","telegram_user_id":1084927844,"telegram_message_id":670793,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T07:02:09+00:00","event":"support_mode_check","telegram_user_id":852258264,"telegram_message_id":670794,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T07:02:09+00:00","event":"ai_skipped","telegram_user_id":852258264,"telegram_message_id":670794,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T07:02:10+00:00","event":"support_mode_check","telegram_user_id":1084927844,"telegram_message_id":670795,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T07:02:10+00:00","event":"ai_skipped","telegram_user_id":1084927844,"telegram_message_id":670795,"reason":"support_mode_human"}
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{"timestamp":"2026-09-11T07:03:10+00:00","event":"ai_request","telegram_user_id":1759295454,"telegram_message_id":670797,"message":"Добрый день"}
{"timestamp":"2026-09-11T07:03:29+00:00","event":"ai_response","telegram_user_id":1759295454,"telegram_message_id":670797,"duration_ms":18121,"action":"ANSWER","answer":"Добрый день! Чем могу вам помочь?"}
{"timestamp":"2026-09-11T07:03:29+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1759295454,"telegram_message_id":670797,"answer":"Добрый день! Чем могу вам помочь?"}
{"timestamp":"2026-09-11T07:03:29+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1759295454,"telegram_message_id":670797}
{"timestamp":"2026-09-11T07:03:44+00:00","event":"support_mode_check","telegram_user_id":1759295454,"telegram_message_id":670800,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-11T07:04:57+00:00","event":"ai_skipped","telegram_user_id":1084927844,"telegram_message_id":670804,"reason":"support_mode_human"}
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{"timestamp":"2026-09-11T07:06:19+00:00","event":"ai_request","telegram_user_id":917757532,"telegram_message_id":670807,"message":"Здравствуйте. Я прошел 50% теории, что мне осталось для того чтоб допуститься к вождению?"}
{"timestamp":"2026-09-11T07:07:00+00:00","event":"support_mode_check","telegram_user_id":657730680,"telegram_message_id":670811,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T07:07:00+00:00","event":"ai_skipped","telegram_user_id":657730680,"telegram_message_id":670811,"reason":"support_mode_human"}
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{"timestamp":"2026-09-11T07:07:39+00:00","event":"ai_request","telegram_user_id":372195707,"telegram_message_id":670813,"message":"Здравствуйте!\nПролонгация договора так же происходит дистанционно?"}
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{"timestamp":"2026-09-11T07:08:19+00:00","event":"ai_error","telegram_user_id":917757532,"telegram_message_id":670807,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-11T07:08:20+00:00","event":"ai_error_handoff_sent","telegram_user_id":917757532,"telegram_message_id":670807}
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{"timestamp":"2026-09-11T07:08:21+00:00","event":"ai_skipped","telegram_user_id":917757532,"telegram_message_id":670818,"reason":"support_mode_human"}
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{"timestamp":"2026-09-11T08:51:22+00:00","event":"ai_skipped","telegram_user_id":6289379178,"telegram_message_id":671080,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T08:51:27+00:00","event":"support_mode_check","telegram_user_id":6289379178,"telegram_message_id":671081,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T08:51:27+00:00","event":"ai_skipped","telegram_user_id":6289379178,"telegram_message_id":671081,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T08:54:25+00:00","event":"support_mode_check","telegram_user_id":657730680,"telegram_message_id":671084,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T08:54:25+00:00","event":"ai_skipped","telegram_user_id":657730680,"telegram_message_id":671084,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T08:54:27+00:00","event":"support_mode_check","telegram_user_id":657730680,"telegram_message_id":671085,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T08:54:27+00:00","event":"ai_skipped","telegram_user_id":657730680,"telegram_message_id":671085,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T08:55:29+00:00","event":"support_mode_check","telegram_user_id":657730680,"telegram_message_id":671087,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T08:55:29+00:00","event":"ai_skipped","telegram_user_id":657730680,"telegram_message_id":671087,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T08:56:20+00:00","event":"support_mode_check","telegram_user_id":871780830,"telegram_message_id":671088,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T08:56:20+00:00","event":"ai_skipped","telegram_user_id":871780830,"telegram_message_id":671088,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T08:56:22+00:00","event":"support_mode_check","telegram_user_id":657730680,"telegram_message_id":671089,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T08:56:22+00:00","event":"ai_skipped","telegram_user_id":657730680,"telegram_message_id":671089,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T08:56:41+00:00","event":"support_mode_check","telegram_user_id":6289379178,"telegram_message_id":671090,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T08:56:41+00:00","event":"ai_skipped","telegram_user_id":6289379178,"telegram_message_id":671090,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T08:58:30+00:00","event":"support_mode_check","telegram_user_id":1216887588,"telegram_message_id":671095,"support_mode":"AI"}
{"timestamp":"2026-09-11T08:58:30+00:00","event":"pipeline_check","telegram_user_id":1216887588,"telegram_message_id":671095,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T08:58:30+00:00","event":"ai_request","telegram_user_id":1216887588,"telegram_message_id":671095,"message":"Сделал"}
{"timestamp":"2026-09-11T08:58:37+00:00","event":"ai_response","telegram_user_id":1216887588,"telegram_message_id":671095,"duration_ms":7559,"action":"ANSWER","answer":"Уточните, пожалуйста, что именно вы сделали: завершили 100% практики или сдали оба внутренних экзамена?"}
{"timestamp":"2026-09-11T08:58:37+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1216887588,"telegram_message_id":671095,"answer":"Уточните, пожалуйста, что именно вы сделали: завершили 100% практики или сдали оба внутренних экзамена?"}
{"timestamp":"2026-09-11T08:58:38+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1216887588,"telegram_message_id":671095}
{"timestamp":"2026-09-11T08:59:33+00:00","event":"support_mode_check","telegram_user_id":1216887588,"telegram_message_id":671097,"support_mode":"AI"}
{"timestamp":"2026-09-11T08:59:33+00:00","event":"pipeline_check","telegram_user_id":1216887588,"telegram_message_id":671097,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T08:59:33+00:00","event":"ai_request","telegram_user_id":1216887588,"telegram_message_id":671097,"message":"Завершил оба внутренних экзамена и оплатил пошлину"}
{"timestamp":"2026-09-11T09:00:04+00:00","event":"ai_response","telegram_user_id":1216887588,"telegram_message_id":671097,"duration_ms":30704,"action":"ANSWER","answer":"Если оба внутренних экзамена сданы и курс полностью оплачен, следующий этап — экзамены в ГИБДД. Можно сдавать:\n\n- с автошколой — школа подаст документы и будет сопровождать;\n- самостоятельно — предварительно согласовать выдачу документов и забрать их.\n\nРегистрация документов запускается после предоставления полного комплекта: оригинала 003-В/у, паспорта, регистрации и СНИЛС."}
{"timestamp":"2026-09-11T09:00:04+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1216887588,"telegram_message_id":671097,"answer":"Если оба внутренних экзамена сданы и курс полностью оплачен, следующий этап — экзамены в ГИБДД. Можно сдавать:\n\n- с автошколой — школа подаст документы и будет сопровождать;\n- самостоятельно — предварительно согласовать выдачу документов и забрать их.\n\nРегистрация документов запускается после предоставления полного комплекта: оригинала 003-В/у, паспорта, регистрации и СНИЛС."}
{"timestamp":"2026-09-11T09:00:04+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1216887588,"telegram_message_id":671097}
{"timestamp":"2026-09-11T09:00:43+00:00","event":"support_mode_check","telegram_user_id":6289379178,"telegram_message_id":671100,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T09:00:43+00:00","event":"ai_skipped","telegram_user_id":6289379178,"telegram_message_id":671100,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T09:01:03+00:00","event":"support_mode_check","telegram_user_id":6289379178,"telegram_message_id":671101,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T09:01:03+00:00","event":"ai_skipped","telegram_user_id":6289379178,"telegram_message_id":671101,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T09:01:13+00:00","event":"support_mode_check","telegram_user_id":6289379178,"telegram_message_id":671102,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T09:01:13+00:00","event":"ai_skipped","telegram_user_id":6289379178,"telegram_message_id":671102,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T09:01:45+00:00","event":"support_mode_check","telegram_user_id":1216887588,"telegram_message_id":671103,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T09:01:45+00:00","event":"ai_skipped","telegram_user_id":1216887588,"telegram_message_id":671103,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T09:01:59+00:00","event":"support_mode_check","telegram_user_id":1216887588,"telegram_message_id":671104,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T09:01:59+00:00","event":"ai_skipped","telegram_user_id":1216887588,"telegram_message_id":671104,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T09:02:51+00:00","event":"support_mode_check","telegram_user_id":1216887588,"telegram_message_id":671107,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T09:02:51+00:00","event":"ai_skipped","telegram_user_id":1216887588,"telegram_message_id":671107,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T09:02:54+00:00","event":"support_mode_check","telegram_user_id":989850633,"telegram_message_id":671108,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T09:02:54+00:00","event":"ai_skipped","telegram_user_id":989850633,"telegram_message_id":671108,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T09:03:09+00:00","event":"support_mode_check","telegram_user_id":1216887588,"telegram_message_id":671110,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T09:03:09+00:00","event":"ai_skipped","telegram_user_id":1216887588,"telegram_message_id":671110,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T09:03:59+00:00","event":"support_mode_check","telegram_user_id":1216887588,"telegram_message_id":671112,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T09:03:59+00:00","event":"ai_skipped","telegram_user_id":1216887588,"telegram_message_id":671112,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T09:04:05+00:00","event":"support_mode_check","telegram_user_id":6289379178,"telegram_message_id":671113,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T09:04:05+00:00","event":"ai_skipped","telegram_user_id":6289379178,"telegram_message_id":671113,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T09:06:05+00:00","event":"support_mode_check","telegram_user_id":560493941,"telegram_message_id":671116,"support_mode":"AI"}
{"timestamp":"2026-09-11T09:06:05+00:00","event":"pipeline_missing_in_db","telegram_user_id":560493941,"telegram_message_id":671116,"amo_lead_id":null}
{"timestamp":"2026-09-11T09:06:05+00:00","event":"legacy_leadid_check","telegram_user_id":560493941,"telegram_message_id":671116,"legacy_leadid":"35287731"}
{"timestamp":"2026-09-11T09:06:07+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":560493941,"telegram_message_id":671116,"amo_lead_id":35287731,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-11T09:06:07+00:00","event":"pipeline_check","telegram_user_id":560493941,"telegram_message_id":671116,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T09:06:07+00:00","event":"ai_request","telegram_user_id":560493941,"telegram_message_id":671116,"message":"Добрый день. Я сдал практический экзамен, хотел бы подъехать за документами об окончании автошколы"}
{"timestamp":"2026-09-11T09:06:26+00:00","event":"ai_response","telegram_user_id":560493941,"telegram_message_id":671116,"duration_ms":19325,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-11T09:06:26+00:00","event":"handoff_requested","telegram_user_id":560493941,"telegram_message_id":671116,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-11T09:06:26+00:00","event":"handoff_mode_changed","telegram_user_id":560493941,"telegram_message_id":671116,"first_handoff":true}
{"timestamp":"2026-09-11T09:06:26+00:00","event":"sensei_prepare","telegram_user_id":560493941,"telegram_message_id":671116,"amo_lead_id":"35287731"}
{"timestamp":"2026-09-11T09:06:27+00:00","event":"sensei_started","telegram_user_id":560493941,"telegram_message_id":671116,"amo_lead_id":"35287731","result":true}
{"timestamp":"2026-09-11T09:06:27+00:00","event":"handoff_telegram_message_sent","telegram_user_id":560493941,"telegram_message_id":671116}
{"timestamp":"2026-09-11T09:06:27+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":560493941,"telegram_message_id":671116}
{"timestamp":"2026-09-11T09:10:20+00:00","event":"support_mode_check","telegram_user_id":1042686232,"telegram_message_id":671131,"support_mode":"AI"}
{"timestamp":"2026-09-11T09:10:20+00:00","event":"pipeline_missing_in_db","telegram_user_id":1042686232,"telegram_message_id":671131,"amo_lead_id":null}
{"timestamp":"2026-09-11T09:10:20+00:00","event":"legacy_leadid_check","telegram_user_id":1042686232,"telegram_message_id":671131,"legacy_leadid":"40663857"}
{"timestamp":"2026-09-11T09:10:22+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":1042686232,"telegram_message_id":671131,"amo_lead_id":40663857,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-11T09:10:22+00:00","event":"pipeline_check","telegram_user_id":1042686232,"telegram_message_id":671131,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T09:10:22+00:00","event":"ai_request","telegram_user_id":1042686232,"telegram_message_id":671131,"message":"Добрый день! Подскажите пожалуйста, я сейчас зашла в чат тг, чтобы записаться на экзамен, но там появилась такая информация, что теперь экзамены только по четвергам, вместо воскресенья. У меня каждый четверг учеба в университете, которую я прогулять не могу, что мне делать?"}
{"timestamp":"2026-09-11T09:10:41+00:00","event":"ai_response","telegram_user_id":1042686232,"telegram_message_id":671131,"duration_ms":19456,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-11T09:10:41+00:00","event":"handoff_requested","telegram_user_id":1042686232,"telegram_message_id":671131,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-11T09:10:41+00:00","event":"handoff_mode_changed","telegram_user_id":1042686232,"telegram_message_id":671131,"first_handoff":true}
{"timestamp":"2026-09-11T09:10:41+00:00","event":"sensei_prepare","telegram_user_id":1042686232,"telegram_message_id":671131,"amo_lead_id":"40663857"}
{"timestamp":"2026-09-11T09:10:42+00:00","event":"sensei_started","telegram_user_id":1042686232,"telegram_message_id":671131,"amo_lead_id":"40663857","result":true}
{"timestamp":"2026-09-11T09:10:44+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1042686232,"telegram_message_id":671131}
{"timestamp":"2026-09-11T09:10:44+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1042686232,"telegram_message_id":671131}
{"timestamp":"2026-09-11T09:10:51+00:00","event":"support_mode_check","telegram_user_id":657730680,"telegram_message_id":671134,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T09:10:51+00:00","event":"ai_skipped","telegram_user_id":657730680,"telegram_message_id":671134,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T09:21:55+00:00","event":"support_mode_check","telegram_user_id":1042686232,"telegram_message_id":671147,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T09:21:55+00:00","event":"ai_skipped","telegram_user_id":1042686232,"telegram_message_id":671147,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T09:22:00+00:00","event":"support_mode_check","telegram_user_id":1458377541,"telegram_message_id":671148,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T09:22:00+00:00","event":"ai_skipped","telegram_user_id":1458377541,"telegram_message_id":671148,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T09:22:33+00:00","event":"support_mode_check","telegram_user_id":871780830,"telegram_message_id":671149,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T09:22:33+00:00","event":"ai_skipped","telegram_user_id":871780830,"telegram_message_id":671149,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T09:26:41+00:00","event":"support_mode_check","telegram_user_id":1047210331,"telegram_message_id":671157,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T09:26:41+00:00","event":"ai_skipped","telegram_user_id":1047210331,"telegram_message_id":671157,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T09:26:46+00:00","event":"support_mode_check","telegram_user_id":1042686232,"telegram_message_id":671158,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T09:26:46+00:00","event":"ai_skipped","telegram_user_id":1042686232,"telegram_message_id":671158,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T09:28:55+00:00","event":"support_mode_check","telegram_user_id":1042686232,"telegram_message_id":671167,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T09:28:55+00:00","event":"ai_skipped","telegram_user_id":1042686232,"telegram_message_id":671167,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T09:31:08+00:00","event":"support_mode_check","telegram_user_id":474869663,"telegram_message_id":671172,"support_mode":"AI"}
{"timestamp":"2026-09-11T09:31:08+00:00","event":"pipeline_check","telegram_user_id":474869663,"telegram_message_id":671172,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T09:31:08+00:00","event":"ai_request","telegram_user_id":474869663,"telegram_message_id":671172,"message":"Подскажите пожалуйста, в моём свидетельстве о профессии водителя серия и номер какие?"}
{"timestamp":"2026-09-11T09:31:28+00:00","event":"support_mode_check","telegram_user_id":311119358,"telegram_message_id":671173,"support_mode":"AI"}
{"timestamp":"2026-09-11T09:31:28+00:00","event":"pipeline_missing_in_db","telegram_user_id":311119358,"telegram_message_id":671173,"amo_lead_id":null}
{"timestamp":"2026-09-11T09:31:28+00:00","event":"legacy_leadid_check","telegram_user_id":311119358,"telegram_message_id":671173,"legacy_leadid":"39684913"}
{"timestamp":"2026-09-11T09:31:30+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":311119358,"telegram_message_id":671173,"amo_lead_id":39684913,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-11T09:31:30+00:00","event":"pipeline_check","telegram_user_id":311119358,"telegram_message_id":671173,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T09:31:30+00:00","event":"ai_request","telegram_user_id":311119358,"telegram_message_id":671173,"message":"Здравствуйте инструктор сказала что я могу идти на экзамен по теории в гибдд\nНе могли бы вы пожалуйста записать меня на ближайшую дату когда он будет"}
{"timestamp":"2026-09-11T09:31:37+00:00","event":"ai_response","telegram_user_id":474869663,"telegram_message_id":671172,"duration_ms":28870,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-11T09:31:37+00:00","event":"handoff_requested","telegram_user_id":474869663,"telegram_message_id":671172,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-11T09:31:37+00:00","event":"handoff_mode_changed","telegram_user_id":474869663,"telegram_message_id":671172,"first_handoff":true}
{"timestamp":"2026-09-11T09:31:37+00:00","event":"sensei_prepare","telegram_user_id":474869663,"telegram_message_id":671172,"amo_lead_id":"41397659"}
{"timestamp":"2026-09-11T09:31:38+00:00","event":"sensei_started","telegram_user_id":474869663,"telegram_message_id":671172,"amo_lead_id":"41397659","result":true}
{"timestamp":"2026-09-11T09:31:39+00:00","event":"handoff_telegram_message_sent","telegram_user_id":474869663,"telegram_message_id":671172}
{"timestamp":"2026-09-11T09:31:39+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":474869663,"telegram_message_id":671172}
{"timestamp":"2026-09-11T09:31:49+00:00","event":"support_mode_check","telegram_user_id":474869663,"telegram_message_id":671175,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T09:31:49+00:00","event":"ai_skipped","telegram_user_id":474869663,"telegram_message_id":671175,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T09:31:50+00:00","event":"ai_response","telegram_user_id":311119358,"telegram_message_id":671173,"duration_ms":20005,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-11T09:31:50+00:00","event":"handoff_requested","telegram_user_id":311119358,"telegram_message_id":671173,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-11T09:31:50+00:00","event":"handoff_mode_changed","telegram_user_id":311119358,"telegram_message_id":671173,"first_handoff":true}
{"timestamp":"2026-09-11T09:31:50+00:00","event":"sensei_prepare","telegram_user_id":311119358,"telegram_message_id":671173,"amo_lead_id":"39684913"}
{"timestamp":"2026-09-11T09:31:51+00:00","event":"sensei_started","telegram_user_id":311119358,"telegram_message_id":671173,"amo_lead_id":"39684913","result":true}
{"timestamp":"2026-09-11T09:31:51+00:00","event":"handoff_telegram_message_sent","telegram_user_id":311119358,"telegram_message_id":671173}
{"timestamp":"2026-09-11T09:31:51+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":311119358,"telegram_message_id":671173}
{"timestamp":"2026-09-11T09:32:15+00:00","event":"support_mode_check","telegram_user_id":871780830,"telegram_message_id":671180,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-11T10:02:37+00:00","event":"ai_request","telegram_user_id":6101290355,"telegram_message_id":671234,"message":"Просьба заменить инструктора"}
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{"timestamp":"2026-09-11T10:03:07+00:00","event":"ai_request","telegram_user_id":6101290355,"telegram_message_id":671236,"message":"Назначенный инструктор работает только с 07:30 до 17:30"}
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{"timestamp":"2026-09-11T10:10:25+00:00","event":"ai_request","telegram_user_id":837595947,"telegram_message_id":671255,"message":"Добрый день, хотела бы уточнить, когда можно будет забрать документы и самостоятельно подать их в ГАИ ?"}
{"timestamp":"2026-09-11T10:11:08+00:00","event":"ai_response","telegram_user_id":837595947,"telegram_message_id":671255,"duration_ms":43396,"action":"ANSWER","answer":"Документы об окончании можно забрать по средам и субботам. Перед поездкой нужно предварительно согласовать выдачу и уточнить офис, где они находятся. При получении необходимо подписать документы о выдаче."}
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{"timestamp":"2026-09-11T10:30:43+00:00","event":"ai_request","telegram_user_id":1428548962,"telegram_message_id":671264,"message":"Здравствуйте. Я принесла новую справку 29 августа, но мне пока спустя 2 недели до сих пор ничего не написали"}
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{"timestamp":"2026-09-11T10:41:53+00:00","event":"ai_request","telegram_user_id":2033221384,"telegram_message_id":671290,"message":"Добрый день! \nПодскажите пожалуйста, могу ли я пойти на теоретический экзамен в ГАИ если продолжаю практику и осталось 1-2 занятия. \nИ следом потом сразу же пойти на практику экзамен? \nПри условии что справку примут. Подавала 1.09."}
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{"timestamp":"2026-09-11T12:15:05+00:00","event":"support_mode_check","telegram_user_id":1491941777,"telegram_message_id":671447,"support_mode":"AI"}
{"timestamp":"2026-09-11T12:15:05+00:00","event":"pipeline_missing_in_db","telegram_user_id":1491941777,"telegram_message_id":671447,"amo_lead_id":"42959787"}
{"timestamp":"2026-09-11T12:15:07+00:00","event":"pipeline_fetched_from_amocrm","telegram_user_id":1491941777,"telegram_message_id":671447,"amo_lead_id":"42959787","amo_pipeline_id":4311799}
{"timestamp":"2026-09-11T12:15:07+00:00","event":"pipeline_saved_to_db","telegram_user_id":1491941777,"telegram_message_id":671447,"amo_pipeline_id":4311799,"saved":true}
{"timestamp":"2026-09-11T12:15:07+00:00","event":"pipeline_check","telegram_user_id":1491941777,"telegram_message_id":671447,"amo_pipeline_id":4311799,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T12:15:07+00:00","event":"ai_skipped","telegram_user_id":1491941777,"telegram_message_id":671447,"reason":"wrong_pipeline","amo_pipeline_id":4311799,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T12:29:20+00:00","event":"support_mode_check","telegram_user_id":5221229871,"telegram_message_id":671463,"support_mode":"AI"}
{"timestamp":"2026-09-11T12:29:20+00:00","event":"pipeline_missing_in_db","telegram_user_id":5221229871,"telegram_message_id":671463,"amo_lead_id":null}
{"timestamp":"2026-09-11T12:29:20+00:00","event":"legacy_leadid_check","telegram_user_id":5221229871,"telegram_message_id":671463,"legacy_leadid":"42479943"}
{"timestamp":"2026-09-11T12:29:22+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":5221229871,"telegram_message_id":671463,"contact_id":42479943,"linked_leads_count":2}
{"timestamp":"2026-09-11T12:29:23+00:00","event":"contact_lead_checked","telegram_user_id":5221229871,"telegram_message_id":671463,"contact_id":42479943,"amo_lead_id":42373775,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-11T12:29:23+00:00","event":"contact_lead_checked","telegram_user_id":5221229871,"telegram_message_id":671463,"contact_id":42479943,"amo_lead_id":42379669,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-11T12:29:23+00:00","event":"contact_ai_lead_found","telegram_user_id":5221229871,"telegram_message_id":671463,"contact_id":42479943,"amo_lead_id":42379669,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-11T12:29:23+00:00","event":"pipeline_check","telegram_user_id":5221229871,"telegram_message_id":671463,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T12:29:23+00:00","event":"ai_request","telegram_user_id":5221229871,"telegram_message_id":671463,"message":"Я живу на ЦСКА. Мне будет удобно на станциях «Полежаевская», «Октябрьское поле» или «Водный стадион», а также на любой другой станции поблизости. Удобное время занятий — с понедельника по четверг в любое время после 18:00, а по пятницам и воскресеньям — в любое время после 12:00."}
{"timestamp":"2026-09-11T12:29:31+00:00","event":"ai_response","telegram_user_id":5221229871,"telegram_message_id":671463,"duration_ms":8212,"action":"ANSWER","answer":"Зафиксировали удобные локации: «Полежаевская», «Октябрьское поле», «Водный стадион» и ближайшие станции. Удобное время: с понедельника по четверг после 18:00, по пятницам и воскресеньям после 12:00.\n\nПосле выполнения условий допуска к практике инструктора назначают по вторникам и пятницам. Информация появится в приложении, а первое занятие обычно начинается через 1–2 недели после назначения."}
{"timestamp":"2026-09-11T12:29:32+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5221229871,"telegram_message_id":671463,"answer":"Зафиксировали удобные локации: «Полежаевская», «Октябрьское поле», «Водный стадион» и ближайшие станции. Удобное время: с понедельника по четверг после 18:00, по пятницам и воскресеньям после 12:00.\n\nПосле выполнения условий допуска к практике инструктора назначают по вторникам и пятницам. Информация появится в приложении, а первое занятие обычно начинается через 1–2 недели после назначения."}
{"timestamp":"2026-09-11T12:29:32+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5221229871,"telegram_message_id":671463}
{"timestamp":"2026-09-11T12:30:10+00:00","event":"support_mode_check","telegram_user_id":987982293,"telegram_message_id":671465,"support_mode":"AI"}
{"timestamp":"2026-09-11T12:30:10+00:00","event":"pipeline_check","telegram_user_id":987982293,"telegram_message_id":671465,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T12:30:10+00:00","event":"ai_request","telegram_user_id":987982293,"telegram_message_id":671465,"message":"Здравствуйте! Я сдал внутренний экзамен в автошколе по теории. Мне осталось еще около 10 часов практики. Подскажите, пожалуйста, какие дальнейшие действия будут? Что нужно сделать? Докатываю свои часы и потом попытка сдачи теории и практики в ГИБДД или как? Хотелось бы понимать, какие должны быть дальнейшие шаги"}
{"timestamp":"2026-09-11T12:30:30+00:00","event":"support_mode_check","telegram_user_id":566436998,"telegram_message_id":671466,"support_mode":"AI"}
{"timestamp":"2026-09-11T12:30:30+00:00","event":"pipeline_missing_in_db","telegram_user_id":566436998,"telegram_message_id":671466,"amo_lead_id":null}
{"timestamp":"2026-09-11T12:30:30+00:00","event":"legacy_leadid_check","telegram_user_id":566436998,"telegram_message_id":671466,"legacy_leadid":"12191"}
{"timestamp":"2026-09-11T12:30:33+00:00","event":"legacy_contact_fetch_error","telegram_user_id":566436998,"telegram_message_id":671466,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-11T12:30:33+00:00","event":"pipeline_check","telegram_user_id":566436998,"telegram_message_id":671466,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T12:30:33+00:00","event":"ai_skipped","telegram_user_id":566436998,"telegram_message_id":671466,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T12:30:33+00:00","event":"support_mode_check","telegram_user_id":918298862,"telegram_message_id":671467,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T12:30:33+00:00","event":"ai_skipped","telegram_user_id":918298862,"telegram_message_id":671467,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T12:30:40+00:00","event":"support_mode_check","telegram_user_id":945379708,"telegram_message_id":671468,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T12:30:40+00:00","event":"ai_skipped","telegram_user_id":945379708,"telegram_message_id":671468,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T12:30:41+00:00","event":"ai_response","telegram_user_id":987982293,"telegram_message_id":671465,"duration_ms":30476,"action":"ANSWER","answer":"После того как докатаете оставшиеся часы и завершите 100% штатной практики, следующим этапом будет внутренний практический экзамен.\n\nПосле успешной сдачи обоих внутренних экзаменов автошкола переходит к экзаменам в ГИБДД и подаёт необходимые документы. Дальнейшие инструкции по экзаменам вы получите в экзаменационном чате автошколы."}
{"timestamp":"2026-09-11T12:30:42+00:00","event":"telegram_ai_answer_sent","telegram_user_id":987982293,"telegram_message_id":671465,"answer":"После того как докатаете оставшиеся часы и завершите 100% штатной практики, следующим этапом будет внутренний практический экзамен.\n\nПосле успешной сдачи обоих внутренних экзаменов автошкола переходит к экзаменам в ГИБДД и подаёт необходимые документы. Дальнейшие инструкции по экзаменам вы получите в экзаменационном чате автошколы."}
{"timestamp":"2026-09-11T12:30:42+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":987982293,"telegram_message_id":671465}
{"timestamp":"2026-09-11T12:31:55+00:00","event":"support_mode_check","telegram_user_id":987982293,"telegram_message_id":671475,"support_mode":"AI"}
{"timestamp":"2026-09-11T12:31:55+00:00","event":"pipeline_check","telegram_user_id":987982293,"telegram_message_id":671475,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T12:31:55+00:00","event":"ai_request","telegram_user_id":987982293,"telegram_message_id":671475,"message":"Хорошо, спасибо!"}
{"timestamp":"2026-09-11T12:32:06+00:00","event":"ai_response","telegram_user_id":987982293,"telegram_message_id":671475,"duration_ms":10449,"action":"ANSWER","answer":"Пожалуйста!"}
{"timestamp":"2026-09-11T12:32:06+00:00","event":"telegram_ai_answer_sent","telegram_user_id":987982293,"telegram_message_id":671475,"answer":"Пожалуйста!"}
{"timestamp":"2026-09-11T12:32:06+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":987982293,"telegram_message_id":671475}
{"timestamp":"2026-09-11T12:36:46+00:00","event":"support_mode_check","telegram_user_id":977942042,"telegram_message_id":671486,"support_mode":"AI"}
{"timestamp":"2026-09-11T12:36:46+00:00","event":"pipeline_missing_in_db","telegram_user_id":977942042,"telegram_message_id":671486,"amo_lead_id":null}
{"timestamp":"2026-09-11T12:36:46+00:00","event":"legacy_leadid_check","telegram_user_id":977942042,"telegram_message_id":671486,"legacy_leadid":"41792091"}
{"timestamp":"2026-09-11T12:36:48+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":977942042,"telegram_message_id":671486,"contact_id":41792091,"linked_leads_count":2}
{"timestamp":"2026-09-11T12:36:48+00:00","event":"contact_lead_checked","telegram_user_id":977942042,"telegram_message_id":671486,"contact_id":41792091,"amo_lead_id":41573029,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-11T12:36:49+00:00","event":"contact_lead_checked","telegram_user_id":977942042,"telegram_message_id":671486,"contact_id":41792091,"amo_lead_id":41586495,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-11T12:36:49+00:00","event":"contact_ai_lead_found","telegram_user_id":977942042,"telegram_message_id":671486,"contact_id":41792091,"amo_lead_id":41586495,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-11T12:36:49+00:00","event":"pipeline_check","telegram_user_id":977942042,"telegram_message_id":671486,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T12:36:49+00:00","event":"ai_request","telegram_user_id":977942042,"telegram_message_id":671486,"message":"Здравствуйте! Сколько стоят уроки вождения по маршруту ГАИ?"}
{"timestamp":"2026-09-11T12:36:59+00:00","event":"ai_response","telegram_user_id":977942042,"telegram_message_id":671486,"duration_ms":9653,"action":"ANSWER","answer":"Дополнительное занятие по вождению стоит 2 000 ₽: для категории B — 90 минут, для категории A — 60 минут."}
{"timestamp":"2026-09-11T12:36:59+00:00","event":"telegram_ai_answer_sent","telegram_user_id":977942042,"telegram_message_id":671486,"answer":"Дополнительное занятие по вождению стоит 2 000 ₽: для категории B — 90 минут, для категории A — 60 минут."}
{"timestamp":"2026-09-11T12:36:59+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":977942042,"telegram_message_id":671486}
{"timestamp":"2026-09-11T12:37:06+00:00","event":"support_mode_check","telegram_user_id":834186775,"telegram_message_id":671492,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T12:37:06+00:00","event":"ai_skipped","telegram_user_id":834186775,"telegram_message_id":671492,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T12:37:28+00:00","event":"support_mode_check","telegram_user_id":977942042,"telegram_message_id":671493,"support_mode":"AI"}
{"timestamp":"2026-09-11T12:37:28+00:00","event":"pipeline_check","telegram_user_id":977942042,"telegram_message_id":671493,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T12:37:28+00:00","event":"ai_request","telegram_user_id":977942042,"telegram_message_id":671493,"message":"Понял, спасибо"}
{"timestamp":"2026-09-11T12:37:47+00:00","event":"ai_response","telegram_user_id":977942042,"telegram_message_id":671493,"duration_ms":19189,"action":"ANSWER","answer":"Пожалуйста!"}
{"timestamp":"2026-09-11T12:37:47+00:00","event":"telegram_ai_answer_sent","telegram_user_id":977942042,"telegram_message_id":671493,"answer":"Пожалуйста!"}
{"timestamp":"2026-09-11T12:37:47+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":977942042,"telegram_message_id":671493}
{"timestamp":"2026-09-11T12:37:48+00:00","event":"support_mode_check","telegram_user_id":834186775,"telegram_message_id":671497,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T12:37:48+00:00","event":"ai_skipped","telegram_user_id":834186775,"telegram_message_id":671497,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T12:48:44+00:00","event":"support_mode_check","telegram_user_id":1248697037,"telegram_message_id":671524,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T12:48:44+00:00","event":"ai_skipped","telegram_user_id":1248697037,"telegram_message_id":671524,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T12:52:21+00:00","event":"support_mode_check","telegram_user_id":1386496932,"telegram_message_id":671527,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T12:52:21+00:00","event":"ai_skipped","telegram_user_id":1386496932,"telegram_message_id":671527,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T13:00:09+00:00","event":"support_mode_check","telegram_user_id":308464151,"telegram_message_id":671537,"support_mode":"AI"}
{"timestamp":"2026-09-11T13:00:09+00:00","event":"pipeline_check","telegram_user_id":308464151,"telegram_message_id":671537,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T13:00:09+00:00","event":"ai_request","telegram_user_id":308464151,"telegram_message_id":671537,"message":"Здравствуйте. Будет ли ещё одно занятие по медицине —  по практическим медицинским навыкам? Если да, то когда?"}
{"timestamp":"2026-09-11T13:00:13+00:00","event":"ai_response","telegram_user_id":308464151,"telegram_message_id":671537,"duration_ms":4235,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-11T13:00:13+00:00","event":"handoff_requested","telegram_user_id":308464151,"telegram_message_id":671537,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-11T13:00:13+00:00","event":"handoff_mode_changed","telegram_user_id":308464151,"telegram_message_id":671537,"first_handoff":true}
{"timestamp":"2026-09-11T13:00:13+00:00","event":"sensei_prepare","telegram_user_id":308464151,"telegram_message_id":671537,"amo_lead_id":null}
{"timestamp":"2026-09-11T13:00:13+00:00","event":"sensei_skipped","telegram_user_id":308464151,"telegram_message_id":671537,"reason":"amo_lead_id_empty"}
{"timestamp":"2026-09-11T13:00:13+00:00","event":"handoff_telegram_message_sent","telegram_user_id":308464151,"telegram_message_id":671537}
{"timestamp":"2026-09-11T13:00:14+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":308464151,"telegram_message_id":671537}
{"timestamp":"2026-09-11T13:00:19+00:00","event":"support_mode_check","telegram_user_id":977942042,"telegram_message_id":671539,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T13:00:19+00:00","event":"ai_skipped","telegram_user_id":977942042,"telegram_message_id":671539,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T13:02:04+00:00","event":"support_mode_check","telegram_user_id":922142785,"telegram_message_id":671544,"support_mode":"AI"}
{"timestamp":"2026-09-11T13:02:04+00:00","event":"pipeline_check","telegram_user_id":922142785,"telegram_message_id":671544,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T13:02:04+00:00","event":"ai_request","telegram_user_id":922142785,"telegram_message_id":671544,"message":"Добрый вечер! Фиксирую: прошла 50% теории в приложении🌟"}
{"timestamp":"2026-09-11T13:02:21+00:00","event":"ai_response","telegram_user_id":922142785,"telegram_message_id":671544,"duration_ms":17572,"action":"ANSWER","answer":"После 100% теории станет доступен внутренний теоретический экзамен в приложении или веб-версии. Сейчас продолжайте обучение до 100%."}
{"timestamp":"2026-09-11T13:02:22+00:00","event":"telegram_ai_answer_sent","telegram_user_id":922142785,"telegram_message_id":671544,"answer":"После 100% теории станет доступен внутренний теоретический экзамен в приложении или веб-версии. Сейчас продолжайте обучение до 100%."}
{"timestamp":"2026-09-11T13:02:22+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":922142785,"telegram_message_id":671544}
{"timestamp":"2026-09-11T13:02:45+00:00","event":"support_mode_check","telegram_user_id":922142785,"telegram_message_id":671547,"support_mode":"AI"}
{"timestamp":"2026-09-11T13:02:45+00:00","event":"pipeline_check","telegram_user_id":922142785,"telegram_message_id":671547,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T13:02:45+00:00","event":"ai_request","telegram_user_id":922142785,"telegram_message_id":671547,"message":"Спасибо! \nПросили сообщить про 50% теории для возможности назначить инструктора, насколько я помню"}
{"timestamp":"2026-09-11T13:03:05+00:00","event":"support_mode_check","telegram_user_id":308464151,"telegram_message_id":671549,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T13:03:05+00:00","event":"ai_skipped","telegram_user_id":308464151,"telegram_message_id":671549,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T13:03:11+00:00","event":"ai_response","telegram_user_id":922142785,"telegram_message_id":671547,"duration_ms":25616,"action":"ANSWER","answer":"Да, для допуска к практике при рассрочке нужно пройти более 50% теории, предоставить оригинал медсправки 003-В/у и оплатить третий взнос. После допуска и выбора удобных локаций назначают инструктора, обычно по вторникам и пятницам."}
{"timestamp":"2026-09-11T13:03:13+00:00","event":"telegram_ai_answer_error","telegram_user_id":922142785,"telegram_message_id":671547,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2702 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-11T13:03:13+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":922142785,"telegram_message_id":671547}
{"timestamp":"2026-09-11T13:03:26+00:00","event":"support_mode_check","telegram_user_id":8213350012,"telegram_message_id":671550,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T13:03:26+00:00","event":"ai_skipped","telegram_user_id":8213350012,"telegram_message_id":671550,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T13:06:05+00:00","event":"support_mode_check","telegram_user_id":922142785,"telegram_message_id":671555,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T13:06:05+00:00","event":"ai_skipped","telegram_user_id":922142785,"telegram_message_id":671555,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T13:06:45+00:00","event":"support_mode_check","telegram_user_id":308464151,"telegram_message_id":671557,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-11T13:32:41+00:00","event":"ai_skipped","telegram_user_id":228856044,"telegram_message_id":671632,"reason":"support_mode_human"}
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{"timestamp":"2026-09-11T13:32:42+00:00","event":"ai_skipped","telegram_user_id":228856044,"telegram_message_id":671633,"reason":"support_mode_human"}
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{"timestamp":"2026-09-11T13:32:46+00:00","event":"ai_skipped","telegram_user_id":228856044,"telegram_message_id":671634,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T13:32:56+00:00","event":"support_mode_check","telegram_user_id":598989111,"telegram_message_id":671635,"support_mode":"AI"}
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{"timestamp":"2026-09-11T13:32:56+00:00","event":"ai_request","telegram_user_id":598989111,"telegram_message_id":671635,"message":"Добрый день, спасибо"}
{"timestamp":"2026-09-11T13:33:09+00:00","event":"ai_response","telegram_user_id":598989111,"telegram_message_id":671635,"duration_ms":12183,"action":"ANSWER","answer":"Пожалуйста!"}
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{"timestamp":"2026-09-11T13:33:13+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":598989111,"telegram_message_id":671635}
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{"timestamp":"2026-09-11T13:34:54+00:00","event":"ai_skipped","telegram_user_id":5090786404,"telegram_message_id":671641,"reason":"support_mode_human"}
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{"timestamp":"2026-09-11T13:37:32+00:00","event":"support_mode_check","telegram_user_id":1049098202,"telegram_message_id":671651,"support_mode":"AI"}
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{"timestamp":"2026-09-11T13:37:34+00:00","event":"contact_lead_checked","telegram_user_id":1049098202,"telegram_message_id":671651,"contact_id":42668141,"amo_lead_id":42634767,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-11T13:37:35+00:00","event":"contact_lead_checked","telegram_user_id":1049098202,"telegram_message_id":671651,"contact_id":42668141,"amo_lead_id":42635137,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-11T13:37:35+00:00","event":"contact_ai_lead_found","telegram_user_id":1049098202,"telegram_message_id":671651,"contact_id":42668141,"amo_lead_id":42635137,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-11T13:37:35+00:00","event":"pipeline_check","telegram_user_id":1049098202,"telegram_message_id":671651,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T13:37:35+00:00","event":"ai_request","telegram_user_id":1049098202,"telegram_message_id":671651,"message":"Здравствуйте, в моем родном городе запись на получение справок для гибдд расписана на несколько месяцев вперед, никак не могу попасть, чтобы начать заниматься\n\nПодскажите, есть возможность начать практику без справки и донести ее позже?"}
{"timestamp":"2026-09-11T13:37:44+00:00","event":"ai_response","telegram_user_id":1049098202,"telegram_message_id":671651,"duration_ms":9649,"action":"ANSWER","answer":"Медсправку можно предоставить после оформления, но оригинал 003-В/у обязателен для допуска к практическому вождению. Поэтому начать практику без справки нельзя."}
{"timestamp":"2026-09-11T13:37:48+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1049098202,"telegram_message_id":671651,"answer":"Медсправку можно предоставить после оформления, но оригинал 003-В/у обязателен для допуска к практическому вождению. Поэтому начать практику без справки нельзя."}
{"timestamp":"2026-09-11T13:37:48+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1049098202,"telegram_message_id":671651}
{"timestamp":"2026-09-11T13:40:35+00:00","event":"support_mode_check","telegram_user_id":566436998,"telegram_message_id":671654,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-11T13:41:18+00:00","event":"ai_skipped","telegram_user_id":5288296204,"telegram_message_id":671658,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T13:41:20+00:00","event":"support_mode_check","telegram_user_id":1727682488,"telegram_message_id":671659,"support_mode":"AI"}
{"timestamp":"2026-09-11T13:41:20+00:00","event":"pipeline_missing_in_db","telegram_user_id":1727682488,"telegram_message_id":671659,"amo_lead_id":null}
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{"timestamp":"2026-09-11T13:41:23+00:00","event":"contact_lead_checked","telegram_user_id":1727682488,"telegram_message_id":671659,"contact_id":40010413,"amo_lead_id":39637165,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-11T13:41:23+00:00","event":"contact_lead_checked","telegram_user_id":1727682488,"telegram_message_id":671659,"contact_id":40010413,"amo_lead_id":39640391,"amo_pipeline_id":3732193}
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{"timestamp":"2026-09-11T13:41:23+00:00","event":"pipeline_check","telegram_user_id":1727682488,"telegram_message_id":671659,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T13:41:23+00:00","event":"ai_request","telegram_user_id":1727682488,"telegram_message_id":671659,"message":"Добрый вечер! \nЯ уже как месяца 2 не могу сдать в ГИБДД экзамен из за распределения в другой отдел ГИБДД,я не очень понимаю почему это все так долго"}
{"timestamp":"2026-09-11T13:41:52+00:00","event":"support_mode_check","telegram_user_id":1727682488,"telegram_message_id":671660,"support_mode":"AI"}
{"timestamp":"2026-09-11T13:41:52+00:00","event":"pipeline_check","telegram_user_id":1727682488,"telegram_message_id":671660,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T13:41:52+00:00","event":"ai_request","telegram_user_id":1727682488,"telegram_message_id":671660,"message":"Можете пожалуйста ускорить этот процесс как то,я не понимаю"}
{"timestamp":"2026-09-11T13:41:59+00:00","event":"ai_response","telegram_user_id":1727682488,"telegram_message_id":671660,"duration_ms":6578,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-11T13:41:59+00:00","event":"handoff_requested","telegram_user_id":1727682488,"telegram_message_id":671660,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-11T13:42:07+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1727682488,"telegram_message_id":671659}
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{"timestamp":"2026-09-11T13:42:11+00:00","event":"ai_skipped","telegram_user_id":1727682488,"telegram_message_id":671664,"reason":"support_mode_human"}
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{"timestamp":"2026-09-11T13:42:39+00:00","event":"ai_skipped","telegram_user_id":1727682488,"telegram_message_id":671667,"reason":"support_mode_human"}
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{"timestamp":"2026-09-11T13:42:59+00:00","event":"ai_skipped","telegram_user_id":173962723,"telegram_message_id":671668,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T13:43:48+00:00","event":"support_mode_check","telegram_user_id":1727682488,"telegram_message_id":671672,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T13:43:48+00:00","event":"ai_skipped","telegram_user_id":1727682488,"telegram_message_id":671672,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T13:44:01+00:00","event":"support_mode_check","telegram_user_id":1727682488,"telegram_message_id":671673,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T13:44:01+00:00","event":"ai_skipped","telegram_user_id":1727682488,"telegram_message_id":671673,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T13:45:13+00:00","event":"support_mode_check","telegram_user_id":1272123706,"telegram_message_id":671678,"support_mode":"AI"}
{"timestamp":"2026-09-11T13:45:13+00:00","event":"pipeline_missing_in_db","telegram_user_id":1272123706,"telegram_message_id":671678,"amo_lead_id":null}
{"timestamp":"2026-09-11T13:45:13+00:00","event":"legacy_leadid_check","telegram_user_id":1272123706,"telegram_message_id":671678,"legacy_leadid":"42501887"}
{"timestamp":"2026-09-11T13:45:15+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1272123706,"telegram_message_id":671678,"contact_id":42501887,"linked_leads_count":2}
{"timestamp":"2026-09-11T13:45:16+00:00","event":"contact_lead_checked","telegram_user_id":1272123706,"telegram_message_id":671678,"contact_id":42501887,"amo_lead_id":42402815,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-11T13:45:17+00:00","event":"contact_lead_checked","telegram_user_id":1272123706,"telegram_message_id":671678,"contact_id":42501887,"amo_lead_id":42403511,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-11T13:45:17+00:00","event":"contact_ai_lead_found","telegram_user_id":1272123706,"telegram_message_id":671678,"contact_id":42501887,"amo_lead_id":42403511,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-11T13:45:17+00:00","event":"pipeline_check","telegram_user_id":1272123706,"telegram_message_id":671678,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T13:45:17+00:00","event":"ai_request","telegram_user_id":1272123706,"telegram_message_id":671678,"message":"Добрый день, работает офис на Достоевской? Можно туда справку привезти?"}
{"timestamp":"2026-09-11T13:47:17+00:00","event":"ai_error","telegram_user_id":1272123706,"telegram_message_id":671678,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-11T13:47:18+00:00","event":"ai_error_handoff_sent","telegram_user_id":1272123706,"telegram_message_id":671678}
{"timestamp":"2026-09-11T13:49:27+00:00","event":"support_mode_check","telegram_user_id":1272123706,"telegram_message_id":671683,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T13:49:27+00:00","event":"ai_skipped","telegram_user_id":1272123706,"telegram_message_id":671683,"reason":"support_mode_human"}
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{"timestamp":"2026-09-11T13:51:36+00:00","event":"ai_skipped","telegram_user_id":784972127,"telegram_message_id":671688,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T13:54:18+00:00","event":"support_mode_check","telegram_user_id":784972127,"telegram_message_id":671694,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T13:54:18+00:00","event":"ai_skipped","telegram_user_id":784972127,"telegram_message_id":671694,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T13:55:22+00:00","event":"support_mode_check","telegram_user_id":784972127,"telegram_message_id":671697,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T13:55:22+00:00","event":"ai_skipped","telegram_user_id":784972127,"telegram_message_id":671697,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T13:56:30+00:00","event":"support_mode_check","telegram_user_id":784972127,"telegram_message_id":671698,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T13:56:30+00:00","event":"ai_skipped","telegram_user_id":784972127,"telegram_message_id":671698,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T14:03:41+00:00","event":"support_mode_check","telegram_user_id":718633216,"telegram_message_id":671712,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T14:03:41+00:00","event":"ai_skipped","telegram_user_id":718633216,"telegram_message_id":671712,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T14:07:43+00:00","event":"support_mode_check","telegram_user_id":5573553456,"telegram_message_id":671715,"support_mode":"AI"}
{"timestamp":"2026-09-11T14:07:43+00:00","event":"pipeline_missing_in_db","telegram_user_id":5573553456,"telegram_message_id":671715,"amo_lead_id":"42960971"}
{"timestamp":"2026-09-11T14:07:45+00:00","event":"pipeline_fetched_from_amocrm","telegram_user_id":5573553456,"telegram_message_id":671715,"amo_lead_id":"42960971","amo_pipeline_id":3732193}
{"timestamp":"2026-09-11T14:07:45+00:00","event":"pipeline_saved_to_db","telegram_user_id":5573553456,"telegram_message_id":671715,"amo_pipeline_id":3732193,"saved":true}
{"timestamp":"2026-09-11T14:07:45+00:00","event":"pipeline_check","telegram_user_id":5573553456,"telegram_message_id":671715,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T14:07:45+00:00","event":"ai_request","telegram_user_id":5573553456,"telegram_message_id":671715,"message":"Логин и пароль в мобильное приложение"}
{"timestamp":"2026-09-11T14:09:40+00:00","event":"ai_response","telegram_user_id":5573553456,"telegram_message_id":671715,"duration_ms":115420,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-11T14:09:40+00:00","event":"handoff_requested","telegram_user_id":5573553456,"telegram_message_id":671715,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-11T14:09:40+00:00","event":"handoff_mode_changed","telegram_user_id":5573553456,"telegram_message_id":671715,"first_handoff":false}
{"timestamp":"2026-09-11T14:09:41+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5573553456,"telegram_message_id":671715}
{"timestamp":"2026-09-11T14:09:42+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5573553456,"telegram_message_id":671715}
{"timestamp":"2026-09-11T14:10:27+00:00","event":"support_mode_check","telegram_user_id":784972127,"telegram_message_id":671722,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T14:10:27+00:00","event":"ai_skipped","telegram_user_id":784972127,"telegram_message_id":671722,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T14:14:26+00:00","event":"support_mode_check","telegram_user_id":351650995,"telegram_message_id":671725,"support_mode":"AI"}
{"timestamp":"2026-09-11T14:14:26+00:00","event":"pipeline_check","telegram_user_id":351650995,"telegram_message_id":671725,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T14:14:26+00:00","event":"ai_request","telegram_user_id":351650995,"telegram_message_id":671725,"message":"Квитанция"}
{"timestamp":"2026-09-11T14:14:30+00:00","event":"ai_response","telegram_user_id":351650995,"telegram_message_id":671725,"duration_ms":4072,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-11T14:14:30+00:00","event":"handoff_requested","telegram_user_id":351650995,"telegram_message_id":671725,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-11T14:14:30+00:00","event":"handoff_mode_changed","telegram_user_id":351650995,"telegram_message_id":671725,"first_handoff":true}
{"timestamp":"2026-09-11T14:14:30+00:00","event":"sensei_prepare","telegram_user_id":351650995,"telegram_message_id":671725,"amo_lead_id":"40048741"}
{"timestamp":"2026-09-11T14:14:31+00:00","event":"sensei_started","telegram_user_id":351650995,"telegram_message_id":671725,"amo_lead_id":"40048741","result":true}
{"timestamp":"2026-09-11T14:14:31+00:00","event":"handoff_telegram_message_sent","telegram_user_id":351650995,"telegram_message_id":671725}
{"timestamp":"2026-09-11T14:14:31+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":351650995,"telegram_message_id":671725}
{"timestamp":"2026-09-11T14:14:33+00:00","event":"support_mode_check","telegram_user_id":1315258796,"telegram_message_id":671727,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T14:14:33+00:00","event":"ai_skipped","telegram_user_id":1315258796,"telegram_message_id":671727,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T14:16:30+00:00","event":"support_mode_check","telegram_user_id":351650995,"telegram_message_id":671729,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T14:16:30+00:00","event":"ai_skipped","telegram_user_id":351650995,"telegram_message_id":671729,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T14:37:20+00:00","event":"support_mode_check","telegram_user_id":287149032,"telegram_message_id":671751,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T14:37:20+00:00","event":"ai_skipped","telegram_user_id":287149032,"telegram_message_id":671751,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T14:38:46+00:00","event":"support_mode_check","telegram_user_id":287149032,"telegram_message_id":671754,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T14:38:46+00:00","event":"ai_skipped","telegram_user_id":287149032,"telegram_message_id":671754,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T14:38:52+00:00","event":"support_mode_check","telegram_user_id":287149032,"telegram_message_id":671755,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T14:38:52+00:00","event":"ai_skipped","telegram_user_id":287149032,"telegram_message_id":671755,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T14:39:25+00:00","event":"support_mode_check","telegram_user_id":287149032,"telegram_message_id":671756,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T14:39:25+00:00","event":"ai_skipped","telegram_user_id":287149032,"telegram_message_id":671756,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T14:40:29+00:00","event":"support_mode_check","telegram_user_id":287149032,"telegram_message_id":671757,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T14:40:29+00:00","event":"ai_skipped","telegram_user_id":287149032,"telegram_message_id":671757,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T14:42:47+00:00","event":"support_mode_check","telegram_user_id":287149032,"telegram_message_id":671761,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T14:42:47+00:00","event":"ai_skipped","telegram_user_id":287149032,"telegram_message_id":671761,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T14:42:53+00:00","event":"support_mode_check","telegram_user_id":6431990338,"telegram_message_id":671762,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T14:42:53+00:00","event":"ai_skipped","telegram_user_id":6431990338,"telegram_message_id":671762,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T14:49:40+00:00","event":"support_mode_check","telegram_user_id":5288296204,"telegram_message_id":671782,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T14:49:40+00:00","event":"ai_skipped","telegram_user_id":5288296204,"telegram_message_id":671782,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T14:56:37+00:00","event":"support_mode_check","telegram_user_id":661339275,"telegram_message_id":671784,"support_mode":"AI"}
{"timestamp":"2026-09-11T14:56:37+00:00","event":"pipeline_check","telegram_user_id":661339275,"telegram_message_id":671784,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T14:56:37+00:00","event":"ai_request","telegram_user_id":661339275,"telegram_message_id":671784,"message":"Здравствуйте, я уже точно все решила, договор расторгаю, когда можно приехать забрать документы и мед справку?"}
{"timestamp":"2026-09-11T14:56:53+00:00","event":"ai_response","telegram_user_id":661339275,"telegram_message_id":671784,"duration_ms":15811,"action":"ANSWER","answer":"Забрать документы можно по средам и субботам после предварительного согласования. Нужно уточнить офис, где они находятся, и согласовать выдачу. Расторжение договора оформляется подписанием соглашения о расторжении; сотрудничество считается завершённым после подписания получения документов."}
{"timestamp":"2026-09-11T14:56:54+00:00","event":"telegram_ai_answer_sent","telegram_user_id":661339275,"telegram_message_id":671784,"answer":"Забрать документы можно по средам и субботам после предварительного согласования. Нужно уточнить офис, где они находятся, и согласовать выдачу. Расторжение договора оформляется подписанием соглашения о расторжении; сотрудничество считается завершённым после подписания получения документов."}
{"timestamp":"2026-09-11T14:56:54+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":661339275,"telegram_message_id":671784}
{"timestamp":"2026-09-11T14:57:37+00:00","event":"support_mode_check","telegram_user_id":1569428552,"telegram_message_id":671787,"support_mode":"AI"}
{"timestamp":"2026-09-11T14:57:37+00:00","event":"pipeline_missing_in_db","telegram_user_id":1569428552,"telegram_message_id":671787,"amo_lead_id":null}
{"timestamp":"2026-09-11T14:57:37+00:00","event":"legacy_leadid_check","telegram_user_id":1569428552,"telegram_message_id":671787,"legacy_leadid":"12191"}
{"timestamp":"2026-09-11T14:57:38+00:00","event":"legacy_contact_fetch_error","telegram_user_id":1569428552,"telegram_message_id":671787,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-11T14:57:38+00:00","event":"pipeline_check","telegram_user_id":1569428552,"telegram_message_id":671787,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T14:57:38+00:00","event":"ai_skipped","telegram_user_id":1569428552,"telegram_message_id":671787,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T14:57:59+00:00","event":"support_mode_check","telegram_user_id":1569428552,"telegram_message_id":671788,"support_mode":"AI"}
{"timestamp":"2026-09-11T14:57:59+00:00","event":"pipeline_missing_in_db","telegram_user_id":1569428552,"telegram_message_id":671788,"amo_lead_id":null}
{"timestamp":"2026-09-11T14:57:59+00:00","event":"legacy_leadid_check","telegram_user_id":1569428552,"telegram_message_id":671788,"legacy_leadid":"12191"}
{"timestamp":"2026-09-11T14:58:00+00:00","event":"legacy_contact_fetch_error","telegram_user_id":1569428552,"telegram_message_id":671788,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-11T14:58:00+00:00","event":"pipeline_check","telegram_user_id":1569428552,"telegram_message_id":671788,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T14:58:00+00:00","event":"ai_skipped","telegram_user_id":1569428552,"telegram_message_id":671788,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T15:01:18+00:00","event":"support_mode_check","telegram_user_id":1569428552,"telegram_message_id":671798,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T15:01:18+00:00","event":"ai_skipped","telegram_user_id":1569428552,"telegram_message_id":671798,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T15:04:53+00:00","event":"support_mode_check","telegram_user_id":1568370878,"telegram_message_id":671803,"support_mode":"AI"}
{"timestamp":"2026-09-11T15:04:53+00:00","event":"pipeline_missing_in_db","telegram_user_id":1568370878,"telegram_message_id":671803,"amo_lead_id":null}
{"timestamp":"2026-09-11T15:04:53+00:00","event":"legacy_leadid_check","telegram_user_id":1568370878,"telegram_message_id":671803,"legacy_leadid":"41811095"}
{"timestamp":"2026-09-11T15:04:55+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1568370878,"telegram_message_id":671803,"contact_id":41811095,"linked_leads_count":2}
{"timestamp":"2026-09-11T15:04:55+00:00","event":"contact_lead_checked","telegram_user_id":1568370878,"telegram_message_id":671803,"contact_id":41811095,"amo_lead_id":41600173,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-11T15:04:56+00:00","event":"contact_lead_checked","telegram_user_id":1568370878,"telegram_message_id":671803,"contact_id":41811095,"amo_lead_id":41608223,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-11T15:04:56+00:00","event":"contact_ai_lead_found","telegram_user_id":1568370878,"telegram_message_id":671803,"contact_id":41811095,"amo_lead_id":41608223,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-11T15:04:56+00:00","event":"pipeline_check","telegram_user_id":1568370878,"telegram_message_id":671803,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T15:04:56+00:00","event":"ai_request","telegram_user_id":1568370878,"telegram_message_id":671803,"message":"День добрый, оплатила продление договора"}
{"timestamp":"2026-09-11T15:05:00+00:00","event":"ai_response","telegram_user_id":1568370878,"telegram_message_id":671803,"duration_ms":4117,"action":"ANSWER","answer":"Оплата продления принята. Пролонгация оформляется на 6 месяцев: 10 000 ₽ при оплате до окончания действующего договора и 15 000 ₽ после его окончания.burugburu"}
{"timestamp":"2026-09-11T15:05:00+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1568370878,"telegram_message_id":671803,"answer":"Оплата продления принята. Пролонгация оформляется на 6 месяцев: 10 000 ₽ при оплате до окончания действующего договора и 15 000 ₽ после его окончания.burugburu"}
{"timestamp":"2026-09-11T15:05:01+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1568370878,"telegram_message_id":671803}
{"timestamp":"2026-09-11T15:14:40+00:00","event":"support_mode_check","telegram_user_id":1009656002,"telegram_message_id":671814,"support_mode":"AI"}
{"timestamp":"2026-09-11T15:14:40+00:00","event":"pipeline_missing_in_db","telegram_user_id":1009656002,"telegram_message_id":671814,"amo_lead_id":null}
{"timestamp":"2026-09-11T15:14:40+00:00","event":"legacy_leadid_check","telegram_user_id":1009656002,"telegram_message_id":671814,"legacy_leadid":"12191"}
{"timestamp":"2026-09-11T15:14:41+00:00","event":"legacy_contact_fetch_error","telegram_user_id":1009656002,"telegram_message_id":671814,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-11T15:14:41+00:00","event":"pipeline_check","telegram_user_id":1009656002,"telegram_message_id":671814,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T15:14:41+00:00","event":"ai_skipped","telegram_user_id":1009656002,"telegram_message_id":671814,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T15:20:27+00:00","event":"support_mode_check","telegram_user_id":5939752244,"telegram_message_id":671823,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T15:20:27+00:00","event":"ai_skipped","telegram_user_id":5939752244,"telegram_message_id":671823,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T15:20:40+00:00","event":"support_mode_check","telegram_user_id":165801813,"telegram_message_id":671824,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T15:20:40+00:00","event":"ai_skipped","telegram_user_id":165801813,"telegram_message_id":671824,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T15:21:37+00:00","event":"support_mode_check","telegram_user_id":784972127,"telegram_message_id":671827,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T15:21:37+00:00","event":"ai_skipped","telegram_user_id":784972127,"telegram_message_id":671827,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T15:32:50+00:00","event":"support_mode_check","telegram_user_id":414909588,"telegram_message_id":671850,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T15:32:50+00:00","event":"ai_skipped","telegram_user_id":414909588,"telegram_message_id":671850,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T15:32:53+00:00","event":"support_mode_check","telegram_user_id":1392803711,"telegram_message_id":671851,"support_mode":"AI"}
{"timestamp":"2026-09-11T15:32:53+00:00","event":"pipeline_missing_in_db","telegram_user_id":1392803711,"telegram_message_id":671851,"amo_lead_id":null}
{"timestamp":"2026-09-11T15:32:53+00:00","event":"legacy_leadid_check","telegram_user_id":1392803711,"telegram_message_id":671851,"legacy_leadid":"12191"}
{"timestamp":"2026-09-11T15:32:54+00:00","event":"legacy_contact_fetch_error","telegram_user_id":1392803711,"telegram_message_id":671851,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-11T15:32:54+00:00","event":"pipeline_check","telegram_user_id":1392803711,"telegram_message_id":671851,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T15:32:54+00:00","event":"ai_skipped","telegram_user_id":1392803711,"telegram_message_id":671851,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T15:35:28+00:00","event":"support_mode_check","telegram_user_id":1392803711,"telegram_message_id":671854,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T15:35:28+00:00","event":"ai_skipped","telegram_user_id":1392803711,"telegram_message_id":671854,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T15:35:29+00:00","event":"support_mode_check","telegram_user_id":414909588,"telegram_message_id":671855,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T15:35:29+00:00","event":"ai_skipped","telegram_user_id":414909588,"telegram_message_id":671855,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T15:41:09+00:00","event":"support_mode_check","telegram_user_id":491775649,"telegram_message_id":671860,"support_mode":"AI"}
{"timestamp":"2026-09-11T15:41:09+00:00","event":"pipeline_check","telegram_user_id":491775649,"telegram_message_id":671860,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T15:41:09+00:00","event":"ai_request","telegram_user_id":491775649,"telegram_message_id":671860,"message":"Добрый вечер"}
{"timestamp":"2026-09-11T15:41:29+00:00","event":"support_mode_check","telegram_user_id":491775649,"telegram_message_id":671861,"support_mode":"AI"}
{"timestamp":"2026-09-11T15:41:29+00:00","event":"pipeline_check","telegram_user_id":491775649,"telegram_message_id":671861,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T15:41:29+00:00","event":"ai_request","telegram_user_id":491775649,"telegram_message_id":671861,"message":"До какого времени я сегодня могу забрать документы"}
{"timestamp":"2026-09-11T15:41:46+00:00","event":"ai_response","telegram_user_id":491775649,"telegram_message_id":671861,"duration_ms":17674,"action":"ANSWER","answer":"Забрать документы можно по средам и субботам с 11:00 до 19:45. Перед поездкой нужно предварительно согласовать выдачу и уточнить офис."}
{"timestamp":"2026-09-11T15:41:47+00:00","event":"telegram_ai_answer_sent","telegram_user_id":491775649,"telegram_message_id":671861,"answer":"Забрать документы можно по средам и субботам с 11:00 до 19:45. Перед поездкой нужно предварительно согласовать выдачу и уточнить офис."}
{"timestamp":"2026-09-11T15:41:47+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":491775649,"telegram_message_id":671861}
{"timestamp":"2026-09-11T15:41:52+00:00","event":"ai_response","telegram_user_id":491775649,"telegram_message_id":671860,"duration_ms":43210,"action":"ANSWER","answer":"Добрый вечер! Чем могу вам помочь?"}
{"timestamp":"2026-09-11T15:41:52+00:00","event":"telegram_ai_answer_sent","telegram_user_id":491775649,"telegram_message_id":671860,"answer":"Добрый вечер! Чем могу вам помочь?"}
{"timestamp":"2026-09-11T15:41:52+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":491775649,"telegram_message_id":671860}
{"timestamp":"2026-09-11T15:43:07+00:00","event":"support_mode_check","telegram_user_id":1018692880,"telegram_message_id":671865,"support_mode":"AI"}
{"timestamp":"2026-09-11T15:43:07+00:00","event":"pipeline_check","telegram_user_id":1018692880,"telegram_message_id":671865,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T15:43:07+00:00","event":"ai_request","telegram_user_id":1018692880,"telegram_message_id":671865,"message":"Здравствуйте, я хотел бы получить справку об оплате образовательных услуг для налоговой"}
{"timestamp":"2026-09-11T15:43:21+00:00","event":"ai_response","telegram_user_id":1018692880,"telegram_message_id":671865,"duration_ms":13506,"action":"ANSWER","answer":"Справку об оплате образовательных услуг для налогового вычета можно получить после завершения курса обучения. После этого автошкола подготовит соответствующую справку."}
{"timestamp":"2026-09-11T15:43:21+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1018692880,"telegram_message_id":671865,"answer":"Справку об оплате образовательных услуг для налогового вычета можно получить после завершения курса обучения. После этого автошкола подготовит соответствующую справку."}
{"timestamp":"2026-09-11T15:43:21+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1018692880,"telegram_message_id":671865}
{"timestamp":"2026-09-11T15:43:42+00:00","event":"support_mode_check","telegram_user_id":1018692880,"telegram_message_id":671867,"support_mode":"AI"}
{"timestamp":"2026-09-11T15:43:42+00:00","event":"pipeline_check","telegram_user_id":1018692880,"telegram_message_id":671867,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T15:43:42+00:00","event":"ai_request","telegram_user_id":1018692880,"telegram_message_id":671867,"message":"Я закончил обучение"}
{"timestamp":"2026-09-11T15:43:55+00:00","event":"ai_response","telegram_user_id":1018692880,"telegram_message_id":671867,"duration_ms":13829,"action":"ANSWER","answer":"После завершения обучения нужно сдать два внутренних экзамена:\n\n- внутренний теоретический — дистанционно в приложении или веб-версии;\n- внутренний практический — расписание публикуют в Telegram-чате.\n\nПосле успешной сдачи обоих экзаменов можно переходить к экзаменам в ГИБДД: с автошколой или самостоятельно."}
{"timestamp":"2026-09-11T15:43:56+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1018692880,"telegram_message_id":671867,"answer":"После завершения обучения нужно сдать два внутренних экзамена:\n\n- внутренний теоретический — дистанционно в приложении или веб-версии;\n- внутренний практический — расписание публикуют в Telegram-чате.\n\nПосле успешной сдачи обоих экзаменов можно переходить к экзаменам в ГИБДД: с автошколой или самостоятельно."}
{"timestamp":"2026-09-11T15:43:56+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1018692880,"telegram_message_id":671867}
{"timestamp":"2026-09-11T15:44:24+00:00","event":"support_mode_check","telegram_user_id":1018692880,"telegram_message_id":671873,"support_mode":"AI"}
{"timestamp":"2026-09-11T15:44:24+00:00","event":"pipeline_check","telegram_user_id":1018692880,"telegram_message_id":671873,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T15:44:24+00:00","event":"ai_request","telegram_user_id":1018692880,"telegram_message_id":671873,"message":"Здравствуйте, я хотел бы получить справку об оплате образовательных услуг для налоговой"}
{"timestamp":"2026-09-11T15:44:37+00:00","event":"ai_response","telegram_user_id":1018692880,"telegram_message_id":671873,"duration_ms":13702,"action":"ANSWER","answer":"Сначала необходимо завершить курс обучения. После этого автошкола сможет подготовить справку об оплате образовательных услуг для налогового вычета."}
{"timestamp":"2026-09-11T15:44:40+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1018692880,"telegram_message_id":671873,"answer":"Сначала необходимо завершить курс обучения. После этого автошкола сможет подготовить справку об оплате образовательных услуг для налогового вычета."}
{"timestamp":"2026-09-11T15:44:41+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1018692880,"telegram_message_id":671873}
{"timestamp":"2026-09-11T15:44:41+00:00","event":"support_mode_check","telegram_user_id":1867239881,"telegram_message_id":671874,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T15:44:41+00:00","event":"ai_skipped","telegram_user_id":1867239881,"telegram_message_id":671874,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T15:46:11+00:00","event":"support_mode_check","telegram_user_id":491775649,"telegram_message_id":671878,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T15:46:11+00:00","event":"ai_skipped","telegram_user_id":491775649,"telegram_message_id":671878,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T15:46:41+00:00","event":"support_mode_check","telegram_user_id":491775649,"telegram_message_id":671879,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T15:46:41+00:00","event":"ai_skipped","telegram_user_id":491775649,"telegram_message_id":671879,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T15:46:47+00:00","event":"support_mode_check","telegram_user_id":1315258796,"telegram_message_id":671880,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T15:46:47+00:00","event":"ai_skipped","telegram_user_id":1315258796,"telegram_message_id":671880,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T15:47:33+00:00","event":"support_mode_check","telegram_user_id":1018692880,"telegram_message_id":671882,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T15:47:33+00:00","event":"ai_skipped","telegram_user_id":1018692880,"telegram_message_id":671882,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T15:47:42+00:00","event":"support_mode_check","telegram_user_id":505686987,"telegram_message_id":671883,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T15:47:42+00:00","event":"ai_skipped","telegram_user_id":505686987,"telegram_message_id":671883,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T15:48:40+00:00","event":"support_mode_check","telegram_user_id":1315258796,"telegram_message_id":671886,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T15:48:40+00:00","event":"ai_skipped","telegram_user_id":1315258796,"telegram_message_id":671886,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T15:49:56+00:00","event":"support_mode_check","telegram_user_id":1315258796,"telegram_message_id":671889,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T15:49:56+00:00","event":"ai_skipped","telegram_user_id":1315258796,"telegram_message_id":671889,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T15:50:20+00:00","event":"support_mode_check","telegram_user_id":1374744115,"telegram_message_id":671890,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T15:50:20+00:00","event":"ai_skipped","telegram_user_id":1374744115,"telegram_message_id":671890,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T15:52:16+00:00","event":"support_mode_check","telegram_user_id":1315258796,"telegram_message_id":671892,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T15:52:16+00:00","event":"ai_skipped","telegram_user_id":1315258796,"telegram_message_id":671892,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T15:53:22+00:00","event":"support_mode_check","telegram_user_id":1277911169,"telegram_message_id":671895,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T15:53:22+00:00","event":"ai_skipped","telegram_user_id":1277911169,"telegram_message_id":671895,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T15:58:58+00:00","event":"support_mode_check","telegram_user_id":975031961,"telegram_message_id":671906,"support_mode":"AI"}
{"timestamp":"2026-09-11T15:58:58+00:00","event":"pipeline_missing_in_db","telegram_user_id":975031961,"telegram_message_id":671906,"amo_lead_id":null}
{"timestamp":"2026-09-11T15:58:58+00:00","event":"legacy_leadid_check","telegram_user_id":975031961,"telegram_message_id":671906,"legacy_leadid":"12191"}
{"timestamp":"2026-09-11T15:59:00+00:00","event":"legacy_contact_fetch_error","telegram_user_id":975031961,"telegram_message_id":671906,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-11T15:59:00+00:00","event":"pipeline_check","telegram_user_id":975031961,"telegram_message_id":671906,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T15:59:00+00:00","event":"ai_skipped","telegram_user_id":975031961,"telegram_message_id":671906,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T15:59:37+00:00","event":"support_mode_check","telegram_user_id":975031961,"telegram_message_id":671907,"support_mode":"AI"}
{"timestamp":"2026-09-11T15:59:37+00:00","event":"pipeline_missing_in_db","telegram_user_id":975031961,"telegram_message_id":671907,"amo_lead_id":null}
{"timestamp":"2026-09-11T15:59:37+00:00","event":"legacy_leadid_check","telegram_user_id":975031961,"telegram_message_id":671907,"legacy_leadid":"12191"}
{"timestamp":"2026-09-11T15:59:39+00:00","event":"legacy_contact_fetch_error","telegram_user_id":975031961,"telegram_message_id":671907,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-11T15:59:39+00:00","event":"pipeline_check","telegram_user_id":975031961,"telegram_message_id":671907,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T15:59:39+00:00","event":"ai_skipped","telegram_user_id":975031961,"telegram_message_id":671907,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T16:00:39+00:00","event":"support_mode_check","telegram_user_id":1392803711,"telegram_message_id":671909,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T16:00:39+00:00","event":"ai_skipped","telegram_user_id":1392803711,"telegram_message_id":671909,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T16:14:08+00:00","event":"support_mode_check","telegram_user_id":1374744115,"telegram_message_id":671913,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T16:14:08+00:00","event":"ai_skipped","telegram_user_id":1374744115,"telegram_message_id":671913,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T16:18:25+00:00","event":"support_mode_check","telegram_user_id":8027329670,"telegram_message_id":671914,"support_mode":"AI"}
{"timestamp":"2026-09-11T16:18:25+00:00","event":"pipeline_missing_in_db","telegram_user_id":8027329670,"telegram_message_id":671914,"amo_lead_id":null}
{"timestamp":"2026-09-11T16:18:25+00:00","event":"legacy_leadid_check","telegram_user_id":8027329670,"telegram_message_id":671914,"legacy_leadid":"42145029"}
{"timestamp":"2026-09-11T16:18:27+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":8027329670,"telegram_message_id":671914,"contact_id":42145029,"linked_leads_count":2}
{"timestamp":"2026-09-11T16:18:28+00:00","event":"contact_lead_checked","telegram_user_id":8027329670,"telegram_message_id":671914,"contact_id":42145029,"amo_lead_id":42114435,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-11T16:18:28+00:00","event":"contact_lead_checked","telegram_user_id":8027329670,"telegram_message_id":671914,"contact_id":42145029,"amo_lead_id":42247505,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-11T16:18:28+00:00","event":"contact_ai_lead_found","telegram_user_id":8027329670,"telegram_message_id":671914,"contact_id":42145029,"amo_lead_id":42247505,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-11T16:18:28+00:00","event":"pipeline_check","telegram_user_id":8027329670,"telegram_message_id":671914,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T16:18:28+00:00","event":"ai_request","telegram_user_id":8027329670,"telegram_message_id":671914,"message":"Здравствуйте"}
{"timestamp":"2026-09-11T16:18:46+00:00","event":"ai_response","telegram_user_id":8027329670,"telegram_message_id":671914,"duration_ms":18368,"action":"ANSWER","answer":"Здравствуйте! Чем могу помочь?"}
{"timestamp":"2026-09-11T16:18:47+00:00","event":"telegram_ai_answer_sent","telegram_user_id":8027329670,"telegram_message_id":671914,"answer":"Здравствуйте! Чем могу помочь?"}
{"timestamp":"2026-09-11T16:18:47+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":8027329670,"telegram_message_id":671914}
{"timestamp":"2026-09-11T16:19:11+00:00","event":"support_mode_check","telegram_user_id":8027329670,"telegram_message_id":671919,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T16:19:11+00:00","event":"ai_skipped","telegram_user_id":8027329670,"telegram_message_id":671919,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T16:37:51+00:00","event":"support_mode_check","telegram_user_id":1428548962,"telegram_message_id":671922,"support_mode":"AI"}
{"timestamp":"2026-09-11T16:37:51+00:00","event":"pipeline_check","telegram_user_id":1428548962,"telegram_message_id":671922,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T16:37:51+00:00","event":"ai_request","telegram_user_id":1428548962,"telegram_message_id":671922,"message":"Что по поводу моего вопроса?"}
{"timestamp":"2026-09-11T16:37:52+00:00","event":"ai_response","telegram_user_id":1428548962,"telegram_message_id":671922,"duration_ms":659,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-11T16:37:52+00:00","event":"handoff_requested","telegram_user_id":1428548962,"telegram_message_id":671922,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-11T16:37:52+00:00","event":"handoff_mode_changed","telegram_user_id":1428548962,"telegram_message_id":671922,"first_handoff":true}
{"timestamp":"2026-09-11T16:37:52+00:00","event":"sensei_prepare","telegram_user_id":1428548962,"telegram_message_id":671922,"amo_lead_id":"39331165"}
{"timestamp":"2026-09-11T16:37:53+00:00","event":"sensei_started","telegram_user_id":1428548962,"telegram_message_id":671922,"amo_lead_id":"39331165","result":true}
{"timestamp":"2026-09-11T16:37:53+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1428548962,"telegram_message_id":671922}
{"timestamp":"2026-09-11T16:37:53+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1428548962,"telegram_message_id":671922}
{"timestamp":"2026-09-11T16:40:44+00:00","event":"support_mode_check","telegram_user_id":1102471195,"telegram_message_id":671926,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T16:40:44+00:00","event":"ai_skipped","telegram_user_id":1102471195,"telegram_message_id":671926,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T16:40:49+00:00","event":"support_mode_check","telegram_user_id":1102471195,"telegram_message_id":671927,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T16:40:49+00:00","event":"ai_skipped","telegram_user_id":1102471195,"telegram_message_id":671927,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T16:45:05+00:00","event":"support_mode_check","telegram_user_id":5939752244,"telegram_message_id":671932,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T16:45:05+00:00","event":"ai_skipped","telegram_user_id":5939752244,"telegram_message_id":671932,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T17:01:48+00:00","event":"support_mode_check","telegram_user_id":8027329670,"telegram_message_id":671942,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T17:01:48+00:00","event":"ai_skipped","telegram_user_id":8027329670,"telegram_message_id":671942,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T17:11:59+00:00","event":"support_mode_check","telegram_user_id":1044170192,"telegram_message_id":671959,"support_mode":"HUMAN"}
{"timestamp":"2026-09-11T17:11:59+00:00","event":"ai_skipped","telegram_user_id":1044170192,"telegram_message_id":671959,"reason":"support_mode_human"}
{"timestamp":"2026-09-11T17:15:36+00:00","event":"support_mode_check","telegram_user_id":954401669,"telegram_message_id":671961,"support_mode":"AI"}
{"timestamp":"2026-09-11T17:15:36+00:00","event":"pipeline_missing_in_db","telegram_user_id":954401669,"telegram_message_id":671961,"amo_lead_id":null}
{"timestamp":"2026-09-11T17:15:36+00:00","event":"legacy_leadid_check","telegram_user_id":954401669,"telegram_message_id":671961,"legacy_leadid":"40918929"}
{"timestamp":"2026-09-11T17:15:37+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":954401669,"telegram_message_id":671961,"contact_id":40918929,"linked_leads_count":2}
{"timestamp":"2026-09-11T17:15:38+00:00","event":"contact_lead_checked","telegram_user_id":954401669,"telegram_message_id":671961,"contact_id":40918929,"amo_lead_id":40587851,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-11T17:15:38+00:00","event":"contact_lead_checked","telegram_user_id":954401669,"telegram_message_id":671961,"contact_id":40918929,"amo_lead_id":40729941,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-11T17:15:38+00:00","event":"contact_ai_lead_found","telegram_user_id":954401669,"telegram_message_id":671961,"contact_id":40918929,"amo_lead_id":40729941,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-11T17:15:38+00:00","event":"pipeline_check","telegram_user_id":954401669,"telegram_message_id":671961,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-11T17:15:38+00:00","event":"ai_request","telegram_user_id":954401669,"telegram_message_id":671961,"message":"Здравствуйте, когда я буду зарегистрирована на экзамен?"}
{"timestamp":"2026-09-11T17:15:41+00:00","event":"ai_response","telegram_user_id":954401669,"telegram_message_id":671961,"duration_ms":2551,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-11T17:15:41+00:00","event":"handoff_requested","telegram_user_id":954401669,"telegram_message_id":671961,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-11T17:15:41+00:00","event":"handoff_mode_changed","telegram_user_id":954401669,"telegram_message_id":671961,"first_handoff":false}
{"timestamp":"2026-09-11T17:15:43+00:00","event":"handoff_telegram_message_error","telegram_user_id":954401669,"telegram_message_id":671961,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2703 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
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{"timestamp":"2026-09-11T20:35:39+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1388510931,"telegram_message_id":672042,"answer":"Зафиксировали удобные локации: Электрозаводская, ВДНХ, Щёлковская и Черкизовская. Передадим их для назначения инструктора. Назначение происходит по вторникам и пятницам, первое занятие обычно начинается через 1–2 недели после назначения. График занятий согласуете непосредственно с инструктором."}
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{"timestamp":"2026-09-12T07:28:19+00:00","event":"ai_request","telegram_user_id":5812230500,"telegram_message_id":672092,"message":"здравствуйте, где я могу пойти на вождение ?"}
{"timestamp":"2026-09-12T07:28:59+00:00","event":"ai_response","telegram_user_id":5812230500,"telegram_message_id":672092,"duration_ms":40462,"action":"ANSWER","answer":"Вы можете выбрать удобную локацию для вождения на карте автодромов — обычно рядом с домом, работой или учёбой. Отправьте в чат несколько удобных станций метро, после этого вам назначат инструктора. График занятий согласуете с ним."}
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{"timestamp":"2026-09-12T08:13:04+00:00","event":"ai_request","telegram_user_id":864591871,"telegram_message_id":672127,"message":"Добрый день!\nЯ прошла больше 50% теории и хотела бы приступить к практическим занятиям"}
{"timestamp":"2026-09-12T08:13:36+00:00","event":"ai_response","telegram_user_id":864591871,"telegram_message_id":672127,"duration_ms":32548,"action":"ANSWER","answer":"Если обучение проходит в рассрочку, приступить к практике можно после выполнения трёх условий:\n\n- пройдено более 50% теории;\n- предоставлен оригинал медицинской справки 003-В/у;\n- оплачен третий взнос.\n\nПроверьте наличие справки и оплату третьего взноса."}
{"timestamp":"2026-09-12T08:13:37+00:00","event":"telegram_ai_answer_sent","telegram_user_id":864591871,"telegram_message_id":672127,"answer":"Если обучение проходит в рассрочку, приступить к практике можно после выполнения трёх условий:\n\n- пройдено более 50% теории;\n- предоставлен оригинал медицинской справки 003-В/у;\n- оплачен третий взнос.\n\nПроверьте наличие справки и оплату третьего взноса."}
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{"timestamp":"2026-09-12T08:34:53+00:00","event":"ai_request","telegram_user_id":936443626,"telegram_message_id":672154,"message":"А документы в гаи уже готовы?"}
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{"timestamp":"2026-09-12T08:49:22+00:00","event":"ai_request","telegram_user_id":1483388531,"telegram_message_id":672177,"message":"Что делать после прохождения 50 процентов теории"}
{"timestamp":"2026-09-12T08:49:42+00:00","event":"ai_response","telegram_user_id":1483388531,"telegram_message_id":672177,"duration_ms":19787,"action":"ANSWER","answer":"После 50% теории продолжайте обучение: для допуска к вождению нужно пройти более 50% теории, предоставить оригинал медсправки 003-В/у и при рассрочке оплатить третий взнос. Затем можно начинать практические занятия."}
{"timestamp":"2026-09-12T08:49:42+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1483388531,"telegram_message_id":672177,"answer":"После 50% теории продолжайте обучение: для допуска к вождению нужно пройти более 50% теории, предоставить оригинал медсправки 003-В/у и при рассрочке оплатить третий взнос. Затем можно начинать практические занятия."}
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{"timestamp":"2026-09-12T09:22:17+00:00","event":"ai_request","telegram_user_id":308464151,"telegram_message_id":672233,"message":"Здравствуйте. Подскажите, бумага с учётом обучения вождению должна заполняться на каждом занятии? Или учёт ведётся за счёт приложения?"}
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{"timestamp":"2026-09-12T09:46:38+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1028640779,"telegram_message_id":672274,"contact_id":41892777,"linked_leads_count":2}
{"timestamp":"2026-09-12T09:46:39+00:00","event":"contact_lead_checked","telegram_user_id":1028640779,"telegram_message_id":672274,"contact_id":41892777,"amo_lead_id":41729805,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-12T09:46:39+00:00","event":"contact_lead_checked","telegram_user_id":1028640779,"telegram_message_id":672274,"contact_id":41892777,"amo_lead_id":42082247,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-12T09:46:39+00:00","event":"contact_ai_lead_found","telegram_user_id":1028640779,"telegram_message_id":672274,"contact_id":41892777,"amo_lead_id":42082247,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-12T09:46:39+00:00","event":"pipeline_check","telegram_user_id":1028640779,"telegram_message_id":672274,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-12T09:46:39+00:00","event":"ai_request","telegram_user_id":1028640779,"telegram_message_id":672274,"message":"Здравствуйте, а можно ли поменять место практических занятий ? Просто мне было бы более удобно заниматься на пионерской."}
{"timestamp":"2026-09-12T09:46:56+00:00","event":"ai_response","telegram_user_id":1028640779,"telegram_message_id":672274,"duration_ms":17266,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-12T09:46:56+00:00","event":"handoff_requested","telegram_user_id":1028640779,"telegram_message_id":672274,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-12T09:46:56+00:00","event":"handoff_mode_changed","telegram_user_id":1028640779,"telegram_message_id":672274,"first_handoff":false}
{"timestamp":"2026-09-12T09:46:57+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1028640779,"telegram_message_id":672274}
{"timestamp":"2026-09-12T09:46:57+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1028640779,"telegram_message_id":672274}
{"timestamp":"2026-09-12T09:47:13+00:00","event":"support_mode_check","telegram_user_id":1758141979,"telegram_message_id":672279,"support_mode":"AI"}
{"timestamp":"2026-09-12T09:47:13+00:00","event":"pipeline_check","telegram_user_id":1758141979,"telegram_message_id":672279,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-12T09:47:13+00:00","event":"ai_request","telegram_user_id":1758141979,"telegram_message_id":672279,"message":"Добрый день! Я сегодня сдала внутренний экзамен, я бы хотела зарегистрироваться на экзамен в гибдд"}
{"timestamp":"2026-09-12T09:47:20+00:00","event":"ai_response","telegram_user_id":1758141979,"telegram_message_id":672279,"duration_ms":7069,"action":"ANSWER","answer":"Добрый день! После сдачи **обоих внутренних экзаменов** и при **полной оплате** можно выбрать сдачу экзаменов ГИБДД с автошколой — школа подаёт документы и сопровождает вас до полной сдачи.\n\nВы сдали оба внутренних экзамена?"}
{"timestamp":"2026-09-12T09:47:21+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1758141979,"telegram_message_id":672279,"answer":"Добрый день! После сдачи **обоих внутренних экзаменов** и при **полной оплате** можно выбрать сдачу экзаменов ГИБДД с автошколой — школа подаёт документы и сопровождает вас до полной сдачи.\n\nВы сдали оба внутренних экзамена?"}
{"timestamp":"2026-09-12T09:47:21+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1758141979,"telegram_message_id":672279}
{"timestamp":"2026-09-12T09:47:29+00:00","event":"support_mode_check","telegram_user_id":1758141979,"telegram_message_id":672285,"support_mode":"HUMAN"}
{"timestamp":"2026-09-12T09:47:29+00:00","event":"ai_skipped","telegram_user_id":1758141979,"telegram_message_id":672285,"reason":"support_mode_human"}
{"timestamp":"2026-09-12T09:52:14+00:00","event":"support_mode_check","telegram_user_id":868706598,"telegram_message_id":672296,"support_mode":"AI"}
{"timestamp":"2026-09-12T09:52:14+00:00","event":"pipeline_missing_in_db","telegram_user_id":868706598,"telegram_message_id":672296,"amo_lead_id":null}
{"timestamp":"2026-09-12T09:52:14+00:00","event":"legacy_leadid_check","telegram_user_id":868706598,"telegram_message_id":672296,"legacy_leadid":"40503441"}
{"timestamp":"2026-09-12T09:52:16+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":868706598,"telegram_message_id":672296,"contact_id":40503441,"linked_leads_count":2}
{"timestamp":"2026-09-12T09:52:17+00:00","event":"contact_lead_checked","telegram_user_id":868706598,"telegram_message_id":672296,"contact_id":40503441,"amo_lead_id":40096381,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-12T09:52:17+00:00","event":"contact_lead_checked","telegram_user_id":868706598,"telegram_message_id":672296,"contact_id":40503441,"amo_lead_id":40372631,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-12T09:52:17+00:00","event":"contact_ai_lead_found","telegram_user_id":868706598,"telegram_message_id":672296,"contact_id":40503441,"amo_lead_id":40372631,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-12T09:52:17+00:00","event":"pipeline_check","telegram_user_id":868706598,"telegram_message_id":672296,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-12T09:52:17+00:00","event":"ai_request","telegram_user_id":868706598,"telegram_message_id":672296,"message":"Возможность записаться на экзамен появится после предоставления документов во вторник?"}
{"timestamp":"2026-09-12T09:52:33+00:00","event":"ai_response","telegram_user_id":868706598,"telegram_message_id":672296,"duration_ms":15493,"action":"ANSWER","answer":"Возможность записи на экзамен появится после запуска регистрации документов, а не просто после их передачи во вторник. При рассрочке нужны второй взнос и полный комплект: оригинал медсправки 003-В/у, паспорт, регистрация/прописка и СНИЛС. Конкретную дату экзамена сообщат после проверки документов инспектором ГИБДД."}
{"timestamp":"2026-09-12T09:52:33+00:00","event":"telegram_ai_answer_sent","telegram_user_id":868706598,"telegram_message_id":672296,"answer":"Возможность записи на экзамен появится после запуска регистрации документов, а не просто после их передачи во вторник. При рассрочке нужны второй взнос и полный комплект: оригинал медсправки 003-В/у, паспорт, регистрация/прописка и СНИЛС. Конкретную дату экзамена сообщат после проверки документов инспектором ГИБДД."}
{"timestamp":"2026-09-12T09:52:33+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":868706598,"telegram_message_id":672296}
{"timestamp":"2026-09-12T09:52:34+00:00","event":"support_mode_check","telegram_user_id":1758141979,"telegram_message_id":672297,"support_mode":"HUMAN"}
{"timestamp":"2026-09-12T09:52:34+00:00","event":"ai_skipped","telegram_user_id":1758141979,"telegram_message_id":672297,"reason":"support_mode_human"}
{"timestamp":"2026-09-12T09:52:34+00:00","event":"support_mode_check","telegram_user_id":1758141979,"telegram_message_id":672299,"support_mode":"HUMAN"}
{"timestamp":"2026-09-12T09:52:34+00:00","event":"ai_skipped","telegram_user_id":1758141979,"telegram_message_id":672299,"reason":"support_mode_human"}
{"timestamp":"2026-09-12T09:54:17+00:00","event":"support_mode_check","telegram_user_id":868706598,"telegram_message_id":672305,"support_mode":"AI"}
{"timestamp":"2026-09-12T09:54:17+00:00","event":"pipeline_check","telegram_user_id":868706598,"telegram_message_id":672305,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-12T09:54:17+00:00","event":"ai_request","telegram_user_id":868706598,"telegram_message_id":672305,"message":"Спасибо! То есть пока я все делаю верно"}
{"timestamp":"2026-09-12T09:54:28+00:00","event":"ai_response","telegram_user_id":868706598,"telegram_message_id":672305,"duration_ms":10928,"action":"ANSWER","answer":"Если вы завершили 100% штатной практики, то да, вы движетесь верно. Следующий этап — внутренний практический экзамен: он не входит в часы практики и сдаётся отдельно."}
{"timestamp":"2026-09-12T09:54:28+00:00","event":"telegram_ai_answer_sent","telegram_user_id":868706598,"telegram_message_id":672305,"answer":"Если вы завершили 100% штатной практики, то да, вы движетесь верно. Следующий этап — внутренний практический экзамен: он не входит в часы практики и сдаётся отдельно."}
{"timestamp":"2026-09-12T09:54:28+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":868706598,"telegram_message_id":672305}
{"timestamp":"2026-09-12T09:54:28+00:00","event":"support_mode_check","telegram_user_id":868706598,"telegram_message_id":672306,"support_mode":"AI"}
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{"timestamp":"2026-09-12T09:54:28+00:00","event":"ai_request","telegram_user_id":868706598,"telegram_message_id":672306,"message":"?"}
{"timestamp":"2026-09-12T09:54:52+00:00","event":"support_mode_check","telegram_user_id":1028640779,"telegram_message_id":672310,"support_mode":"HUMAN"}
{"timestamp":"2026-09-12T09:54:52+00:00","event":"ai_skipped","telegram_user_id":1028640779,"telegram_message_id":672310,"reason":"support_mode_human"}
{"timestamp":"2026-09-12T09:55:02+00:00","event":"ai_response","telegram_user_id":868706598,"telegram_message_id":672306,"duration_ms":33942,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-12T09:55:02+00:00","event":"handoff_requested","telegram_user_id":868706598,"telegram_message_id":672306,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-12T09:55:02+00:00","event":"handoff_mode_changed","telegram_user_id":868706598,"telegram_message_id":672306,"first_handoff":true}
{"timestamp":"2026-09-12T09:55:02+00:00","event":"sensei_prepare","telegram_user_id":868706598,"telegram_message_id":672306,"amo_lead_id":"40372631"}
{"timestamp":"2026-09-12T09:55:03+00:00","event":"sensei_started","telegram_user_id":868706598,"telegram_message_id":672306,"amo_lead_id":"40372631","result":true}
{"timestamp":"2026-09-12T09:55:03+00:00","event":"handoff_telegram_message_sent","telegram_user_id":868706598,"telegram_message_id":672306}
{"timestamp":"2026-09-12T09:55:03+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":868706598,"telegram_message_id":672306}
{"timestamp":"2026-09-12T09:58:02+00:00","event":"support_mode_check","telegram_user_id":6431990338,"telegram_message_id":672324,"support_mode":"HUMAN"}
{"timestamp":"2026-09-12T09:58:02+00:00","event":"ai_skipped","telegram_user_id":6431990338,"telegram_message_id":672324,"reason":"support_mode_human"}
{"timestamp":"2026-09-12T10:04:13+00:00","event":"support_mode_check","telegram_user_id":5516201335,"telegram_message_id":672342,"support_mode":"HUMAN"}
{"timestamp":"2026-09-12T10:04:13+00:00","event":"ai_skipped","telegram_user_id":5516201335,"telegram_message_id":672342,"reason":"support_mode_human"}
{"timestamp":"2026-09-12T10:05:33+00:00","event":"support_mode_check","telegram_user_id":574951756,"telegram_message_id":672351,"support_mode":"AI"}
{"timestamp":"2026-09-12T10:05:33+00:00","event":"pipeline_missing_in_db","telegram_user_id":574951756,"telegram_message_id":672351,"amo_lead_id":null}
{"timestamp":"2026-09-12T10:05:33+00:00","event":"legacy_leadid_check","telegram_user_id":574951756,"telegram_message_id":672351,"legacy_leadid":"42484551"}
{"timestamp":"2026-09-12T10:05:34+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":574951756,"telegram_message_id":672351,"contact_id":42484551,"linked_leads_count":2}
{"timestamp":"2026-09-12T10:05:34+00:00","event":"contact_lead_checked","telegram_user_id":574951756,"telegram_message_id":672351,"contact_id":42484551,"amo_lead_id":42378993,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-12T10:05:35+00:00","event":"contact_lead_checked","telegram_user_id":574951756,"telegram_message_id":672351,"contact_id":42484551,"amo_lead_id":42613429,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-12T10:05:35+00:00","event":"contact_ai_lead_found","telegram_user_id":574951756,"telegram_message_id":672351,"contact_id":42484551,"amo_lead_id":42613429,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-12T10:05:35+00:00","event":"pipeline_check","telegram_user_id":574951756,"telegram_message_id":672351,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-12T10:05:35+00:00","event":"ai_request","telegram_user_id":574951756,"telegram_message_id":672351,"message":"Добрый день! \n\nМеханика\n\nДостоевская, Фонвизинская, Римская"}
{"timestamp":"2026-09-12T10:05:43+00:00","event":"ai_response","telegram_user_id":574951756,"telegram_message_id":672351,"duration_ms":7800,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-12T10:05:43+00:00","event":"handoff_requested","telegram_user_id":574951756,"telegram_message_id":672351,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-12T10:05:43+00:00","event":"handoff_mode_changed","telegram_user_id":574951756,"telegram_message_id":672351,"first_handoff":false}
{"timestamp":"2026-09-12T10:05:43+00:00","event":"handoff_telegram_message_sent","telegram_user_id":574951756,"telegram_message_id":672351}
{"timestamp":"2026-09-12T10:05:43+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":574951756,"telegram_message_id":672351}
{"timestamp":"2026-09-12T10:05:44+00:00","event":"support_mode_check","telegram_user_id":1342552260,"telegram_message_id":672352,"support_mode":"HUMAN"}
{"timestamp":"2026-09-12T10:05:44+00:00","event":"ai_skipped","telegram_user_id":1342552260,"telegram_message_id":672352,"reason":"support_mode_human"}
{"timestamp":"2026-09-12T10:08:02+00:00","event":"support_mode_check","telegram_user_id":1125846710,"telegram_message_id":672357,"support_mode":"AI"}
{"timestamp":"2026-09-12T10:08:02+00:00","event":"pipeline_missing_in_db","telegram_user_id":1125846710,"telegram_message_id":672357,"amo_lead_id":null}
{"timestamp":"2026-09-12T10:08:02+00:00","event":"legacy_leadid_check","telegram_user_id":1125846710,"telegram_message_id":672357,"legacy_leadid":"41804513"}
{"timestamp":"2026-09-12T10:08:04+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1125846710,"telegram_message_id":672357,"contact_id":41804513,"linked_leads_count":2}
{"timestamp":"2026-09-12T10:08:05+00:00","event":"contact_lead_checked","telegram_user_id":1125846710,"telegram_message_id":672357,"contact_id":41804513,"amo_lead_id":41595527,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-12T10:08:06+00:00","event":"contact_lead_checked","telegram_user_id":1125846710,"telegram_message_id":672357,"contact_id":41804513,"amo_lead_id":41612437,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-12T10:08:06+00:00","event":"contact_ai_lead_found","telegram_user_id":1125846710,"telegram_message_id":672357,"contact_id":41804513,"amo_lead_id":41612437,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-12T10:08:06+00:00","event":"pipeline_check","telegram_user_id":1125846710,"telegram_message_id":672357,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-12T10:08:06+00:00","event":"ai_request","telegram_user_id":1125846710,"telegram_message_id":672357,"message":"Добрый день \nУже 2 недели прошло, но че то со мной пока никто не связался"}
{"timestamp":"2026-09-12T10:08:33+00:00","event":"ai_response","telegram_user_id":1125846710,"telegram_message_id":672357,"duration_ms":27551,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-12T10:08:33+00:00","event":"handoff_requested","telegram_user_id":1125846710,"telegram_message_id":672357,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-12T10:08:33+00:00","event":"handoff_mode_changed","telegram_user_id":1125846710,"telegram_message_id":672357,"first_handoff":false}
{"timestamp":"2026-09-12T10:08:35+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1125846710,"telegram_message_id":672357}
{"timestamp":"2026-09-12T10:08:35+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1125846710,"telegram_message_id":672357}
{"timestamp":"2026-09-12T10:08:59+00:00","event":"support_mode_check","telegram_user_id":868706598,"telegram_message_id":672362,"support_mode":"HUMAN"}
{"timestamp":"2026-09-12T10:08:59+00:00","event":"ai_skipped","telegram_user_id":868706598,"telegram_message_id":672362,"reason":"support_mode_human"}
{"timestamp":"2026-09-12T10:09:34+00:00","event":"support_mode_check","telegram_user_id":868706598,"telegram_message_id":672363,"support_mode":"HUMAN"}
{"timestamp":"2026-09-12T10:09:34+00:00","event":"ai_skipped","telegram_user_id":868706598,"telegram_message_id":672363,"reason":"support_mode_human"}
{"timestamp":"2026-09-12T10:11:38+00:00","event":"support_mode_check","telegram_user_id":868706598,"telegram_message_id":672375,"support_mode":"HUMAN"}
{"timestamp":"2026-09-12T10:11:38+00:00","event":"ai_skipped","telegram_user_id":868706598,"telegram_message_id":672375,"reason":"support_mode_human"}
{"timestamp":"2026-09-12T10:11:55+00:00","event":"support_mode_check","telegram_user_id":1649239925,"telegram_message_id":672376,"support_mode":"HUMAN"}
{"timestamp":"2026-09-12T10:11:55+00:00","event":"ai_skipped","telegram_user_id":1649239925,"telegram_message_id":672376,"reason":"support_mode_human"}
{"timestamp":"2026-09-12T10:13:36+00:00","event":"support_mode_check","telegram_user_id":1649239925,"telegram_message_id":672381,"support_mode":"HUMAN"}
{"timestamp":"2026-09-12T10:13:36+00:00","event":"ai_skipped","telegram_user_id":1649239925,"telegram_message_id":672381,"reason":"support_mode_human"}
{"timestamp":"2026-09-12T10:15:27+00:00","event":"support_mode_check","telegram_user_id":868706598,"telegram_message_id":672383,"support_mode":"HUMAN"}
{"timestamp":"2026-09-12T10:15:27+00:00","event":"ai_skipped","telegram_user_id":868706598,"telegram_message_id":672383,"reason":"support_mode_human"}
{"timestamp":"2026-09-12T10:15:43+00:00","event":"support_mode_check","telegram_user_id":1649239925,"telegram_message_id":672386,"support_mode":"HUMAN"}
{"timestamp":"2026-09-12T10:15:43+00:00","event":"ai_skipped","telegram_user_id":1649239925,"telegram_message_id":672386,"reason":"support_mode_human"}
{"timestamp":"2026-09-12T10:16:40+00:00","event":"support_mode_check","telegram_user_id":414909588,"telegram_message_id":672390,"support_mode":"AI"}
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{"timestamp":"2026-09-13T09:34:33+00:00","event":"ai_request","telegram_user_id":1034023635,"telegram_message_id":673328,"message":"Здравствуйте, хотел спросить получится ли поменять инструктора. В данный момент переехал на другую станцию и очень проблемно добираться до бутырской на вождения. Заранее спасибо. Очень хочетелось бы инструктора на синей ветке. Живу на станции Пятницкое шоссе"}
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{"timestamp":"2026-09-13T09:38:30+00:00","event":"ai_request","telegram_user_id":1242179542,"telegram_message_id":673334,"message":"Спасибо!"}
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{"timestamp":"2026-09-13T09:45:43+00:00","event":"ai_request","telegram_user_id":6576222586,"telegram_message_id":673354,"message":"Здравствуйте"}
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{"timestamp":"2026-09-13T09:45:48+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":6576222586,"telegram_message_id":673354}
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{"timestamp":"2026-09-13T12:00:54+00:00","event":"support_mode_check","telegram_user_id":1430668313,"telegram_message_id":673588,"support_mode":"HUMAN"}
{"timestamp":"2026-09-13T12:00:54+00:00","event":"ai_skipped","telegram_user_id":1430668313,"telegram_message_id":673588,"reason":"support_mode_human"}
{"timestamp":"2026-09-13T12:02:17+00:00","event":"support_mode_check","telegram_user_id":1430668313,"telegram_message_id":673591,"support_mode":"HUMAN"}
{"timestamp":"2026-09-13T12:02:17+00:00","event":"ai_skipped","telegram_user_id":1430668313,"telegram_message_id":673591,"reason":"support_mode_human"}
{"timestamp":"2026-09-13T12:11:05+00:00","event":"support_mode_check","telegram_user_id":1430668313,"telegram_message_id":673594,"support_mode":"HUMAN"}
{"timestamp":"2026-09-13T12:11:05+00:00","event":"ai_skipped","telegram_user_id":1430668313,"telegram_message_id":673594,"reason":"support_mode_human"}
{"timestamp":"2026-09-13T12:12:43+00:00","event":"support_mode_check","telegram_user_id":427942909,"telegram_message_id":673597,"support_mode":"HUMAN"}
{"timestamp":"2026-09-13T12:12:43+00:00","event":"ai_skipped","telegram_user_id":427942909,"telegram_message_id":673597,"reason":"support_mode_human"}
{"timestamp":"2026-09-13T12:12:59+00:00","event":"support_mode_check","telegram_user_id":427942909,"telegram_message_id":673599,"support_mode":"HUMAN"}
{"timestamp":"2026-09-13T12:12:59+00:00","event":"ai_skipped","telegram_user_id":427942909,"telegram_message_id":673599,"reason":"support_mode_human"}
{"timestamp":"2026-09-13T12:23:37+00:00","event":"support_mode_check","telegram_user_id":427942909,"telegram_message_id":673601,"support_mode":"HUMAN"}
{"timestamp":"2026-09-13T12:23:37+00:00","event":"ai_skipped","telegram_user_id":427942909,"telegram_message_id":673601,"reason":"support_mode_human"}
{"timestamp":"2026-09-13T12:23:59+00:00","event":"support_mode_check","telegram_user_id":427942909,"telegram_message_id":673603,"support_mode":"HUMAN"}
{"timestamp":"2026-09-13T12:23:59+00:00","event":"ai_skipped","telegram_user_id":427942909,"telegram_message_id":673603,"reason":"support_mode_human"}
{"timestamp":"2026-09-13T12:26:36+00:00","event":"support_mode_check","telegram_user_id":427942909,"telegram_message_id":673605,"support_mode":"HUMAN"}
{"timestamp":"2026-09-13T12:26:36+00:00","event":"ai_skipped","telegram_user_id":427942909,"telegram_message_id":673605,"reason":"support_mode_human"}
{"timestamp":"2026-09-13T12:37:03+00:00","event":"support_mode_check","telegram_user_id":381933222,"telegram_message_id":673611,"support_mode":"AI"}
{"timestamp":"2026-09-13T12:37:03+00:00","event":"pipeline_missing_in_db","telegram_user_id":381933222,"telegram_message_id":673611,"amo_lead_id":null}
{"timestamp":"2026-09-13T12:37:03+00:00","event":"legacy_leadid_check","telegram_user_id":381933222,"telegram_message_id":673611,"legacy_leadid":"42113713"}
{"timestamp":"2026-09-13T12:37:05+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":381933222,"telegram_message_id":673611,"contact_id":42113713,"linked_leads_count":2}
{"timestamp":"2026-09-13T12:37:05+00:00","event":"contact_lead_checked","telegram_user_id":381933222,"telegram_message_id":673611,"contact_id":42113713,"amo_lead_id":42000897,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-13T12:37:06+00:00","event":"contact_lead_checked","telegram_user_id":381933222,"telegram_message_id":673611,"contact_id":42113713,"amo_lead_id":42006953,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-13T12:37:06+00:00","event":"contact_ai_lead_found","telegram_user_id":381933222,"telegram_message_id":673611,"contact_id":42113713,"amo_lead_id":42006953,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-13T12:37:06+00:00","event":"pipeline_check","telegram_user_id":381933222,"telegram_message_id":673611,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-13T12:37:06+00:00","event":"ai_request","telegram_user_id":381933222,"telegram_message_id":673611,"message":"Пакет ВСЕ включено В+:\n1) Полный курс теории\n2) 20 часов практического вождения (на авто с инструктором без тренажеров)\n3) Топливные и амортизационные взносы\n4) Внутренние экзамены по теории и вождению, и неограниченные пересдачи БЕСПЛАТНО\n5) Первое основное сопровождение на экзамены в ГАИ и на теорию и на вождение уже включены в пакет.\n\nИТОГ: 37990 ( -13% налоговый вычет)\n(при очном формате +5000р)\n\n\nСтоимость прописана в договоре, увеличение стоимости в момент обучения не допускается!\n\nВозможна оплата частями:\n6000-12000-12000-7990"}
{"timestamp":"2026-09-13T12:37:18+00:00","event":"ai_response","telegram_user_id":381933222,"telegram_message_id":673611,"duration_ms":11752,"action":"ANSWER","answer":"В пакет «Всё включено В+» входят:\n\n- полный курс теории;\n- 20 часов практического вождения на автомобиле с инструктором;\n- топливные и амортизационные взносы;\n- внутренние экзамены по теории и вождению;\n- бесплатные безлимитные пересдачи внутренних экзаменов при соблюдении правил;\n- первое сопровождение на экзамены в ГИБДД по теории и вождению.\n\nСтоимость пакета — 37 990 ₽. При очном формате доплата составляет 5 000 ₽. Стоимость фиксируется в договоре и не увеличивается во время обучения. Возможна поэтапная оплата: 6 000 → 12 000 → 12 000 → 7 990 ₽.\n\nПри сдаче экзамена в ГИБДД с автошколой теория и первая практическая попытка бесплатны. Последующие практические попытки оплачиваются отдельно: 2 000 ₽ за аренду автомобиля автошколы."}
{"timestamp":"2026-09-13T12:37:18+00:00","event":"telegram_ai_answer_sent","telegram_user_id":381933222,"telegram_message_id":673611,"answer":"В пакет «Всё включено В+» входят:\n\n- полный курс теории;\n- 20 часов практического вождения на автомобиле с инструктором;\n- топливные и амортизационные взносы;\n- внутренние экзамены по теории и вождению;\n- бесплатные безлимитные пересдачи внутренних экзаменов при соблюдении правил;\n- первое сопровождение на экзамены в ГИБДД по теории и вождению.\n\nСтоимость пакета — 37 990 ₽. При очном формате доплата составляет 5 000 ₽. Стоимость фиксируется в договоре и не увеличивается во время обучения. Возможна поэтапная оплата: 6 000 → 12 000 → 12 000 → 7 990 ₽.\n\nПри сдаче экзамена в ГИБДД с автошколой теория и первая практическая попытка бесплатны. Последующие практические попытки оплачиваются отдельно: 2 000 ₽ за аренду автомобиля автошколы."}
{"timestamp":"2026-09-13T12:37:18+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":381933222,"telegram_message_id":673611}
{"timestamp":"2026-09-13T12:38:13+00:00","event":"support_mode_check","telegram_user_id":859473337,"telegram_message_id":673614,"support_mode":"AI"}
{"timestamp":"2026-09-13T12:38:13+00:00","event":"pipeline_missing_in_db","telegram_user_id":859473337,"telegram_message_id":673614,"amo_lead_id":null}
{"timestamp":"2026-09-13T12:38:13+00:00","event":"legacy_leadid_check","telegram_user_id":859473337,"telegram_message_id":673614,"legacy_leadid":"42114251"}
{"timestamp":"2026-09-13T12:38:14+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":859473337,"telegram_message_id":673614,"contact_id":42114251,"linked_leads_count":2}
{"timestamp":"2026-09-13T12:38:15+00:00","event":"contact_lead_checked","telegram_user_id":859473337,"telegram_message_id":673614,"contact_id":42114251,"amo_lead_id":42000897,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-13T12:38:15+00:00","event":"contact_lead_checked","telegram_user_id":859473337,"telegram_message_id":673614,"contact_id":42114251,"amo_lead_id":42006953,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-13T12:38:15+00:00","event":"contact_ai_lead_found","telegram_user_id":859473337,"telegram_message_id":673614,"contact_id":42114251,"amo_lead_id":42006953,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-13T12:38:15+00:00","event":"pipeline_check","telegram_user_id":859473337,"telegram_message_id":673614,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-13T12:38:15+00:00","event":"ai_request","telegram_user_id":859473337,"telegram_message_id":673614,"message":"Пакет ВСЕ включено В+:\n1) Полный курс теории\n2) 20 часов практического вождения (на авто с инструктором без тренажеров)\n3) Топливные и амортизационные взносы\n4) Внутренние экзамены по теории и вождению, и неограниченные пересдачи БЕСПЛАТНО\n5) Первое основное сопровождение на экзамены в ГАИ и на теорию и на вождение уже включены в пакет.\n\nИТОГ: 37990 ( -13% налоговый вычет)\n(при очном формате +5000р)\n\n\nСтоимость прописана в договоре, увеличение стоимости в момент обучения не допускается!\n\nВозможна оплата частями:\n6000-12000-12000-7990"}
{"timestamp":"2026-09-13T12:38:26+00:00","event":"ai_response","telegram_user_id":859473337,"telegram_message_id":673614,"duration_ms":10832,"action":"ANSWER","answer":"В пакет «Всё включено В+» входит:\n\n- полный курс теории;\n- 20 часов практического вождения с инструктором на автомобиле;\n- топливные и амортизационные расходы;\n- внутренние экзамены по теории и вождению;\n- бесплатные пересдачи внутренних экзаменов без ограничения количества при соблюдении правил. При опоздании более чем на 5 минут или неявке пересдача становится платной;\n- первое сопровождение на экзамены в ГИБДД — по теории и вождению.\n\nСтоимость пакета — 37 990 ₽. При очном формате доплата составляет 5 000 ₽. Возможна поэтапная оплата: 6 000 + 12 000 + 12 000 + 7 990 ₽.\n\nСтоимость фиксируется договором и не увеличивается в процессе обучения. Налоговый вычет до 13% оформляется отдельно при наличии оснований.\n\nВ ГИБДД теория бесплатна, первая практическая попытка с автомобилем автошколы бесплатна, последующие попытки — 2 000 ₽ за аренду автомобиля. Дополнительное занятие по вождению также стоит 2 000 ₽."}
{"timestamp":"2026-09-13T12:38:26+00:00","event":"telegram_ai_answer_sent","telegram_user_id":859473337,"telegram_message_id":673614,"answer":"В пакет «Всё включено В+» входит:\n\n- полный курс теории;\n- 20 часов практического вождения с инструктором на автомобиле;\n- топливные и амортизационные расходы;\n- внутренние экзамены по теории и вождению;\n- бесплатные пересдачи внутренних экзаменов без ограничения количества при соблюдении правил. При опоздании более чем на 5 минут или неявке пересдача становится платной;\n- первое сопровождение на экзамены в ГИБДД — по теории и вождению.\n\nСтоимость пакета — 37 990 ₽. При очном формате доплата составляет 5 000 ₽. Возможна поэтапная оплата: 6 000 + 12 000 + 12 000 + 7 990 ₽.\n\nСтоимость фиксируется договором и не увеличивается в процессе обучения. Налоговый вычет до 13% оформляется отдельно при наличии оснований.\n\nВ ГИБДД теория бесплатна, первая практическая попытка с автомобилем автошколы бесплатна, последующие попытки — 2 000 ₽ за аренду автомобиля. Дополнительное занятие по вождению также стоит 2 000 ₽."}
{"timestamp":"2026-09-13T12:38:26+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":859473337,"telegram_message_id":673614}
{"timestamp":"2026-09-13T12:38:27+00:00","event":"support_mode_check","telegram_user_id":615327856,"telegram_message_id":673616,"support_mode":"HUMAN"}
{"timestamp":"2026-09-13T12:38:27+00:00","event":"ai_skipped","telegram_user_id":615327856,"telegram_message_id":673616,"reason":"support_mode_human"}
{"timestamp":"2026-09-13T12:38:36+00:00","event":"support_mode_check","telegram_user_id":615327856,"telegram_message_id":673618,"support_mode":"HUMAN"}
{"timestamp":"2026-09-13T12:38:36+00:00","event":"ai_skipped","telegram_user_id":615327856,"telegram_message_id":673618,"reason":"support_mode_human"}
{"timestamp":"2026-09-13T12:41:58+00:00","event":"support_mode_check","telegram_user_id":859473337,"telegram_message_id":673619,"support_mode":"HUMAN"}
{"timestamp":"2026-09-13T12:41:58+00:00","event":"ai_skipped","telegram_user_id":859473337,"telegram_message_id":673619,"reason":"support_mode_human"}
{"timestamp":"2026-09-13T12:44:36+00:00","event":"support_mode_check","telegram_user_id":676775308,"telegram_message_id":673621,"support_mode":"HUMAN"}
{"timestamp":"2026-09-13T12:44:36+00:00","event":"ai_skipped","telegram_user_id":676775308,"telegram_message_id":673621,"reason":"support_mode_human"}
{"timestamp":"2026-09-13T12:44:43+00:00","event":"support_mode_check","telegram_user_id":676775308,"telegram_message_id":673622,"support_mode":"HUMAN"}
{"timestamp":"2026-09-13T12:44:43+00:00","event":"ai_skipped","telegram_user_id":676775308,"telegram_message_id":673622,"reason":"support_mode_human"}
{"timestamp":"2026-09-13T12:51:52+00:00","event":"support_mode_check","telegram_user_id":1522530721,"telegram_message_id":673658,"support_mode":"HUMAN"}
{"timestamp":"2026-09-13T12:51:52+00:00","event":"ai_skipped","telegram_user_id":1522530721,"telegram_message_id":673658,"reason":"support_mode_human"}
{"timestamp":"2026-09-13T12:52:05+00:00","event":"support_mode_check","telegram_user_id":859473337,"telegram_message_id":673659,"support_mode":"HUMAN"}
{"timestamp":"2026-09-13T12:52:05+00:00","event":"ai_skipped","telegram_user_id":859473337,"telegram_message_id":673659,"reason":"support_mode_human"}
{"timestamp":"2026-09-13T12:53:34+00:00","event":"support_mode_check","telegram_user_id":676775308,"telegram_message_id":673664,"support_mode":"HUMAN"}
{"timestamp":"2026-09-13T12:53:34+00:00","event":"ai_skipped","telegram_user_id":676775308,"telegram_message_id":673664,"reason":"support_mode_human"}
{"timestamp":"2026-09-13T12:53:40+00:00","event":"support_mode_check","telegram_user_id":676775308,"telegram_message_id":673665,"support_mode":"HUMAN"}
{"timestamp":"2026-09-13T12:53:40+00:00","event":"ai_skipped","telegram_user_id":676775308,"telegram_message_id":673665,"reason":"support_mode_human"}
{"timestamp":"2026-09-13T13:01:00+00:00","event":"support_mode_check","telegram_user_id":1522530721,"telegram_message_id":673669,"support_mode":"HUMAN"}
{"timestamp":"2026-09-13T13:01:00+00:00","event":"ai_skipped","telegram_user_id":1522530721,"telegram_message_id":673669,"reason":"support_mode_human"}
{"timestamp":"2026-09-13T13:01:13+00:00","event":"support_mode_check","telegram_user_id":1522530721,"telegram_message_id":673670,"support_mode":"HUMAN"}
{"timestamp":"2026-09-13T13:01:13+00:00","event":"ai_skipped","telegram_user_id":1522530721,"telegram_message_id":673670,"reason":"support_mode_human"}
{"timestamp":"2026-09-13T13:01:20+00:00","event":"support_mode_check","telegram_user_id":1522530721,"telegram_message_id":673671,"support_mode":"HUMAN"}
{"timestamp":"2026-09-13T13:01:20+00:00","event":"ai_skipped","telegram_user_id":1522530721,"telegram_message_id":673671,"reason":"support_mode_human"}
{"timestamp":"2026-09-13T13:01:54+00:00","event":"support_mode_check","telegram_user_id":846156589,"telegram_message_id":673672,"support_mode":"AI"}
{"timestamp":"2026-09-13T13:01:54+00:00","event":"pipeline_check","telegram_user_id":846156589,"telegram_message_id":673672,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-13T13:01:54+00:00","event":"ai_request","telegram_user_id":846156589,"telegram_message_id":673672,"message":"Здравствуйте, можно еще одну попытку🙏"}
{"timestamp":"2026-09-13T13:02:06+00:00","event":"ai_response","telegram_user_id":846156589,"telegram_message_id":673672,"duration_ms":12046,"action":"ANSWER","answer":"Да, попытки не ограничены и бесплатны. Следующая попытка доступна через 5 дней после неудачи — напишите в поддержку, чтобы её открыли."}
{"timestamp":"2026-09-13T13:02:07+00:00","event":"telegram_ai_answer_sent","telegram_user_id":846156589,"telegram_message_id":673672,"answer":"Да, попытки не ограничены и бесплатны. Следующая попытка доступна через 5 дней после неудачи — напишите в поддержку, чтобы её открыли."}
{"timestamp":"2026-09-13T13:02:07+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":846156589,"telegram_message_id":673672}
{"timestamp":"2026-09-13T13:11:04+00:00","event":"support_mode_check","telegram_user_id":7356011367,"telegram_message_id":673683,"support_mode":"AI"}
{"timestamp":"2026-09-13T13:11:04+00:00","event":"pipeline_missing_in_db","telegram_user_id":7356011367,"telegram_message_id":673683,"amo_lead_id":null}
{"timestamp":"2026-09-13T13:11:04+00:00","event":"legacy_leadid_check","telegram_user_id":7356011367,"telegram_message_id":673683,"legacy_leadid":"42130969"}
{"timestamp":"2026-09-13T13:11:06+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":7356011367,"telegram_message_id":673683,"contact_id":42130969,"linked_leads_count":2}
{"timestamp":"2026-09-13T13:11:06+00:00","event":"contact_lead_checked","telegram_user_id":7356011367,"telegram_message_id":673683,"contact_id":42130969,"amo_lead_id":41985173,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-13T13:11:07+00:00","event":"contact_lead_checked","telegram_user_id":7356011367,"telegram_message_id":673683,"contact_id":42130969,"amo_lead_id":42027783,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-13T13:11:07+00:00","event":"contact_ai_lead_found","telegram_user_id":7356011367,"telegram_message_id":673683,"contact_id":42130969,"amo_lead_id":42027783,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-13T13:11:07+00:00","event":"pipeline_check","telegram_user_id":7356011367,"telegram_message_id":673683,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-13T13:11:07+00:00","event":"ai_request","telegram_user_id":7356011367,"telegram_message_id":673683,"message":"МКПП\n1) Ховрино, Беломорская, Речной вокзал, Водный стадион\n2) Я студент поэтому в выходные дни в любое время, а в будние дни сказать не могу потому что там каждый раз разное расписание"}
{"timestamp":"2026-09-13T13:11:13+00:00","event":"ai_response","telegram_user_id":7356011367,"telegram_message_id":673683,"duration_ms":6345,"action":"ANSWER","answer":"МКПП: удобные локации — Ховрино, Беломорская, Речной вокзал, Водный стадион. По времени: в выходные — любое, в будни расписание меняется.\n\nПосле допуска к практике и выбора локаций инструктора назначают по вторникам и пятницам. Первое занятие обычно начинается через 1–2 недели после назначения."}
{"timestamp":"2026-09-13T13:11:13+00:00","event":"telegram_ai_answer_sent","telegram_user_id":7356011367,"telegram_message_id":673683,"answer":"МКПП: удобные локации — Ховрино, Беломорская, Речной вокзал, Водный стадион. По времени: в выходные — любое, в будни расписание меняется.\n\nПосле допуска к практике и выбора локаций инструктора назначают по вторникам и пятницам. Первое занятие обычно начинается через 1–2 недели после назначения."}
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{"timestamp":"2026-09-13T13:48:46+00:00","event":"ai_request","telegram_user_id":893135632,"telegram_message_id":673698,"message":"Добрый день. У вас один инструктор на несколько районов? Допустим, у меня 6 занятий в месяц. Осталось 20 занятий, т.е. заниматься еще более 3 месяцев. Сколько месяцев действует справка для ГИБДД?"}
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{"timestamp":"2026-09-13T14:14:22+00:00","event":"ai_request","telegram_user_id":1213177884,"telegram_message_id":673718,"message":"Здравствуйте я прошел теорию на 50%"}
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{"timestamp":"2026-09-13T14:51:14+00:00","event":"ai_request","telegram_user_id":5004800254,"telegram_message_id":673732,"message":"Здравствуйте, вы же говорили что продлите ещё на 2 месяца"}
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{"timestamp":"2026-09-13T18:38:15+00:00","event":"ai_request","telegram_user_id":1687522457,"telegram_message_id":673899,"message":"Здравствуйте, почему у меня закрылась попытка теоретического экзамена?"}
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{"timestamp":"2026-09-13T23:06:36+00:00","event":"support_mode_check","telegram_user_id":1178262031,"telegram_message_id":673984,"support_mode":"AI"}
{"timestamp":"2026-09-13T23:06:36+00:00","event":"pipeline_check","telegram_user_id":1178262031,"telegram_message_id":673984,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-13T23:06:36+00:00","event":"ai_skipped","telegram_user_id":1178262031,"telegram_message_id":673984,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T02:47:01+00:00","event":"support_mode_check","telegram_user_id":1262103343,"telegram_message_id":673989,"support_mode":"AI"}
{"timestamp":"2026-09-14T02:47:01+00:00","event":"pipeline_check","telegram_user_id":1262103343,"telegram_message_id":673989,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T02:47:01+00:00","event":"ai_request","telegram_user_id":1262103343,"telegram_message_id":673989,"message":"Добрый день, не подскажите, а инструктора могут проводить занятия по выходным ?"}
{"timestamp":"2026-09-14T02:49:01+00:00","event":"ai_error","telegram_user_id":1262103343,"telegram_message_id":673989,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-14T04:44:51+00:00","event":"support_mode_check","telegram_user_id":8491483288,"telegram_message_id":673999,"support_mode":"AI"}
{"timestamp":"2026-09-14T04:44:51+00:00","event":"pipeline_check","telegram_user_id":8491483288,"telegram_message_id":673999,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T04:44:51+00:00","event":"ai_request","telegram_user_id":8491483288,"telegram_message_id":673999,"message":"Здравствуйте, разблокируйте пожалуйста попытку сдачи теоретического экзамена"}
{"timestamp":"2026-09-14T04:44:55+00:00","event":"ai_response","telegram_user_id":8491483288,"telegram_message_id":673999,"duration_ms":3368,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-14T04:44:55+00:00","event":"handoff_requested","telegram_user_id":8491483288,"telegram_message_id":673999,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-14T04:44:55+00:00","event":"handoff_mode_changed","telegram_user_id":8491483288,"telegram_message_id":673999,"first_handoff":false}
{"timestamp":"2026-09-14T04:44:55+00:00","event":"handoff_telegram_message_sent","telegram_user_id":8491483288,"telegram_message_id":673999}
{"timestamp":"2026-09-14T04:44:55+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":8491483288,"telegram_message_id":673999}
{"timestamp":"2026-09-14T05:09:16+00:00","event":"support_mode_check","telegram_user_id":8027329670,"telegram_message_id":674002,"support_mode":"AI"}
{"timestamp":"2026-09-14T05:09:16+00:00","event":"pipeline_check","telegram_user_id":8027329670,"telegram_message_id":674002,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T05:09:16+00:00","event":"ai_request","telegram_user_id":8027329670,"telegram_message_id":674002,"message":"Здравствуйте, я сдал внутреннию теорию и вождение, что делать дальше?"}
{"timestamp":"2026-09-14T05:09:22+00:00","event":"ai_response","telegram_user_id":8027329670,"telegram_message_id":674002,"duration_ms":6306,"action":"ANSWER","answer":"После успешной сдачи обоих внутренних экзаменов следующий этап — экзамены в ГИБДД. По записи и готовности документов обратитесь к сотруднику автошколы."}
{"timestamp":"2026-09-14T05:09:22+00:00","event":"telegram_ai_answer_sent","telegram_user_id":8027329670,"telegram_message_id":674002,"answer":"После успешной сдачи обоих внутренних экзаменов следующий этап — экзамены в ГИБДД. По записи и готовности документов обратитесь к сотруднику автошколы."}
{"timestamp":"2026-09-14T05:09:22+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":8027329670,"telegram_message_id":674002}
{"timestamp":"2026-09-14T05:16:14+00:00","event":"support_mode_check","telegram_user_id":521661742,"telegram_message_id":674005,"support_mode":"AI"}
{"timestamp":"2026-09-14T05:16:14+00:00","event":"pipeline_missing_in_db","telegram_user_id":521661742,"telegram_message_id":674005,"amo_lead_id":null}
{"timestamp":"2026-09-14T05:16:14+00:00","event":"legacy_leadid_check","telegram_user_id":521661742,"telegram_message_id":674005,"legacy_leadid":"41835133"}
{"timestamp":"2026-09-14T05:16:15+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":521661742,"telegram_message_id":674005,"contact_id":41835133,"linked_leads_count":2}
{"timestamp":"2026-09-14T05:16:16+00:00","event":"contact_lead_checked","telegram_user_id":521661742,"telegram_message_id":674005,"contact_id":41835133,"amo_lead_id":41641163,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-14T05:16:16+00:00","event":"contact_lead_checked","telegram_user_id":521661742,"telegram_message_id":674005,"contact_id":41835133,"amo_lead_id":41644001,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-14T05:16:16+00:00","event":"contact_ai_lead_found","telegram_user_id":521661742,"telegram_message_id":674005,"contact_id":41835133,"amo_lead_id":41644001,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-14T05:16:16+00:00","event":"pipeline_check","telegram_user_id":521661742,"telegram_message_id":674005,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T05:16:16+00:00","event":"ai_request","telegram_user_id":521661742,"telegram_message_id":674005,"message":"Здравствуйте, скажите, как можно записаться на сдачу теории в ГИБДД ?"}
{"timestamp":"2026-09-14T05:16:27+00:00","event":"ai_response","telegram_user_id":521661742,"telegram_message_id":674005,"duration_ms":10376,"action":"ANSWER","answer":"Чтобы записаться на экзамен в ГИБДД, сначала нужно успешно сдать оба внутренних экзамена автошколы:\n\n1. внутренний теоретический экзамен — дистанционно в приложении или веб-версии;\n2. внутренний практический экзамен — по расписанию в Telegram-чате.\n\nПосле этого можно переходить к экзаменам в ГИБДД — через автошколу или самостоятельно. Для записи на конкретную дату и уточнения порядка регистрации обратитесь к сотруднику автошколы."}
{"timestamp":"2026-09-14T05:16:27+00:00","event":"telegram_ai_answer_sent","telegram_user_id":521661742,"telegram_message_id":674005,"answer":"Чтобы записаться на экзамен в ГИБДД, сначала нужно успешно сдать оба внутренних экзамена автошколы:\n\n1. внутренний теоретический экзамен — дистанционно в приложении или веб-версии;\n2. внутренний практический экзамен — по расписанию в Telegram-чате.\n\nПосле этого можно переходить к экзаменам в ГИБДД — через автошколу или самостоятельно. Для записи на конкретную дату и уточнения порядка регистрации обратитесь к сотруднику автошколы."}
{"timestamp":"2026-09-14T05:16:27+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":521661742,"telegram_message_id":674005}
{"timestamp":"2026-09-14T05:16:43+00:00","event":"support_mode_check","telegram_user_id":521661742,"telegram_message_id":674008,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T05:16:43+00:00","event":"ai_skipped","telegram_user_id":521661742,"telegram_message_id":674008,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T05:18:39+00:00","event":"support_mode_check","telegram_user_id":426192557,"telegram_message_id":674009,"support_mode":"AI"}
{"timestamp":"2026-09-14T05:18:39+00:00","event":"pipeline_check","telegram_user_id":426192557,"telegram_message_id":674009,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T05:18:39+00:00","event":"ai_skipped","telegram_user_id":426192557,"telegram_message_id":674009,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T05:29:54+00:00","event":"support_mode_check","telegram_user_id":256185544,"telegram_message_id":674011,"support_mode":"AI"}
{"timestamp":"2026-09-14T05:29:54+00:00","event":"pipeline_check","telegram_user_id":256185544,"telegram_message_id":674011,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T05:29:54+00:00","event":"ai_request","telegram_user_id":256185544,"telegram_message_id":674011,"message":"Добрый день! \nОткройте пожалуйста попытку сдачи внутреннего теста"}
{"timestamp":"2026-09-14T05:30:32+00:00","event":"ai_response","telegram_user_id":256185544,"telegram_message_id":674011,"duration_ms":38035,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-14T05:30:32+00:00","event":"handoff_requested","telegram_user_id":256185544,"telegram_message_id":674011,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-14T05:30:32+00:00","event":"handoff_mode_changed","telegram_user_id":256185544,"telegram_message_id":674011,"first_handoff":false}
{"timestamp":"2026-09-14T05:30:33+00:00","event":"handoff_telegram_message_sent","telegram_user_id":256185544,"telegram_message_id":674011}
{"timestamp":"2026-09-14T05:30:33+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":256185544,"telegram_message_id":674011}
{"timestamp":"2026-09-14T05:41:27+00:00","event":"support_mode_check","telegram_user_id":768172862,"telegram_message_id":674014,"support_mode":"AI"}
{"timestamp":"2026-09-14T05:41:27+00:00","event":"pipeline_missing_in_db","telegram_user_id":768172862,"telegram_message_id":674014,"amo_lead_id":null}
{"timestamp":"2026-09-14T05:41:27+00:00","event":"legacy_leadid_check","telegram_user_id":768172862,"telegram_message_id":674014,"legacy_leadid":"41462065"}
{"timestamp":"2026-09-14T05:41:28+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":768172862,"telegram_message_id":674014,"contact_id":41462065,"linked_leads_count":3}
{"timestamp":"2026-09-14T05:41:29+00:00","event":"contact_lead_checked","telegram_user_id":768172862,"telegram_message_id":674014,"contact_id":41462065,"amo_lead_id":41201421,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-14T05:41:29+00:00","event":"contact_lead_checked","telegram_user_id":768172862,"telegram_message_id":674014,"contact_id":41462065,"amo_lead_id":41611339,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-14T05:41:30+00:00","event":"contact_lead_checked","telegram_user_id":768172862,"telegram_message_id":674014,"contact_id":41462065,"amo_lead_id":41982291,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-14T05:41:30+00:00","event":"contact_ai_lead_found","telegram_user_id":768172862,"telegram_message_id":674014,"contact_id":41462065,"amo_lead_id":41982291,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-14T05:41:30+00:00","event":"pipeline_check","telegram_user_id":768172862,"telegram_message_id":674014,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T05:41:30+00:00","event":"ai_request","telegram_user_id":768172862,"telegram_message_id":674014,"message":"Здравствуйте, все сдада, когда можете записать на экзамен по теории?"}
{"timestamp":"2026-09-14T05:41:43+00:00","event":"ai_response","telegram_user_id":768172862,"telegram_message_id":674014,"duration_ms":12944,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-14T05:41:43+00:00","event":"handoff_requested","telegram_user_id":768172862,"telegram_message_id":674014,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-14T05:41:43+00:00","event":"handoff_mode_changed","telegram_user_id":768172862,"telegram_message_id":674014,"first_handoff":false}
{"timestamp":"2026-09-14T05:41:43+00:00","event":"handoff_telegram_message_sent","telegram_user_id":768172862,"telegram_message_id":674014}
{"timestamp":"2026-09-14T05:41:43+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":768172862,"telegram_message_id":674014}
{"timestamp":"2026-09-14T05:49:33+00:00","event":"support_mode_check","telegram_user_id":6232969502,"telegram_message_id":674017,"support_mode":"AI"}
{"timestamp":"2026-09-14T05:49:33+00:00","event":"pipeline_missing_in_db","telegram_user_id":6232969502,"telegram_message_id":674017,"amo_lead_id":null}
{"timestamp":"2026-09-14T05:49:33+00:00","event":"legacy_leadid_check","telegram_user_id":6232969502,"telegram_message_id":674017,"legacy_leadid":"42039171"}
{"timestamp":"2026-09-14T05:49:35+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":6232969502,"telegram_message_id":674017,"contact_id":42039171,"linked_leads_count":2}
{"timestamp":"2026-09-14T05:49:35+00:00","event":"contact_lead_checked","telegram_user_id":6232969502,"telegram_message_id":674017,"contact_id":42039171,"amo_lead_id":41924219,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-14T05:49:35+00:00","event":"contact_lead_checked","telegram_user_id":6232969502,"telegram_message_id":674017,"contact_id":42039171,"amo_lead_id":41929269,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-14T05:49:35+00:00","event":"contact_ai_lead_found","telegram_user_id":6232969502,"telegram_message_id":674017,"contact_id":42039171,"amo_lead_id":41929269,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-14T05:49:35+00:00","event":"pipeline_check","telegram_user_id":6232969502,"telegram_message_id":674017,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T05:49:35+00:00","event":"ai_request","telegram_user_id":6232969502,"telegram_message_id":674017,"message":"Добрый день! \nПодскажите, пожалуйста, сколько у меня осталось времени для прохождения обучения?"}
{"timestamp":"2026-09-14T05:49:41+00:00","event":"ai_response","telegram_user_id":6232969502,"telegram_message_id":674017,"duration_ms":5639,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-14T05:49:41+00:00","event":"handoff_requested","telegram_user_id":6232969502,"telegram_message_id":674017,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-14T05:49:41+00:00","event":"handoff_mode_changed","telegram_user_id":6232969502,"telegram_message_id":674017,"first_handoff":false}
{"timestamp":"2026-09-14T05:49:41+00:00","event":"handoff_telegram_message_sent","telegram_user_id":6232969502,"telegram_message_id":674017}
{"timestamp":"2026-09-14T05:49:42+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":6232969502,"telegram_message_id":674017}
{"timestamp":"2026-09-14T05:50:00+00:00","event":"support_mode_check","telegram_user_id":723763373,"telegram_message_id":674020,"support_mode":"AI"}
{"timestamp":"2026-09-14T05:50:00+00:00","event":"pipeline_missing_in_db","telegram_user_id":723763373,"telegram_message_id":674020,"amo_lead_id":null}
{"timestamp":"2026-09-14T05:50:00+00:00","event":"legacy_leadid_check","telegram_user_id":723763373,"telegram_message_id":674020,"legacy_leadid":"42331011"}
{"timestamp":"2026-09-14T05:50:02+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":723763373,"telegram_message_id":674020,"amo_lead_id":42331011,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-14T05:50:02+00:00","event":"pipeline_check","telegram_user_id":723763373,"telegram_message_id":674020,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T05:50:02+00:00","event":"ai_request","telegram_user_id":723763373,"telegram_message_id":674020,"message":"Добрый день! Можно ли заниматься параллельно с двумя инструкторами для ускорения обучения?"}
{"timestamp":"2026-09-14T05:50:27+00:00","event":"ai_response","telegram_user_id":723763373,"telegram_message_id":674020,"duration_ms":24966,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-14T05:50:27+00:00","event":"handoff_requested","telegram_user_id":723763373,"telegram_message_id":674020,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-14T05:50:27+00:00","event":"handoff_mode_changed","telegram_user_id":723763373,"telegram_message_id":674020,"first_handoff":false}
{"timestamp":"2026-09-14T05:50:28+00:00","event":"handoff_telegram_message_sent","telegram_user_id":723763373,"telegram_message_id":674020}
{"timestamp":"2026-09-14T05:50:28+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":723763373,"telegram_message_id":674020}
{"timestamp":"2026-09-14T05:58:10+00:00","event":"support_mode_check","telegram_user_id":1493726490,"telegram_message_id":674027,"support_mode":"AI"}
{"timestamp":"2026-09-14T05:58:10+00:00","event":"pipeline_check","telegram_user_id":1493726490,"telegram_message_id":674027,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T05:58:10+00:00","event":"ai_skipped","telegram_user_id":1493726490,"telegram_message_id":674027,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T06:05:11+00:00","event":"support_mode_check","telegram_user_id":414109482,"telegram_message_id":674029,"support_mode":"AI"}
{"timestamp":"2026-09-14T06:05:11+00:00","event":"pipeline_check","telegram_user_id":414109482,"telegram_message_id":674029,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T06:05:11+00:00","event":"ai_request","telegram_user_id":414109482,"telegram_message_id":674029,"message":"Здравствуйте, хочу продлить договор"}
{"timestamp":"2026-09-14T06:06:47+00:00","event":"ai_response","telegram_user_id":414109482,"telegram_message_id":674029,"duration_ms":95791,"action":"ANSWER","answer":"Продлить договор можно обычно на 6 месяцев:\n\n- 10 000 ₽ — если оплатить до окончания текущего договора;\n- 15 000 ₽ — если договор уже закончился.\n\nПодскажите, пожалуйста, ваш договор ещё действует или уже закончился?"}
{"timestamp":"2026-09-14T06:06:48+00:00","event":"telegram_ai_answer_sent","telegram_user_id":414109482,"telegram_message_id":674029,"answer":"Продлить договор можно обычно на 6 месяцев:\n\n- 10 000 ₽ — если оплатить до окончания текущего договора;\n- 15 000 ₽ — если договор уже закончился.\n\nПодскажите, пожалуйста, ваш договор ещё действует или уже закончился?"}
{"timestamp":"2026-09-14T06:06:48+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":414109482,"telegram_message_id":674029}
{"timestamp":"2026-09-14T06:23:27+00:00","event":"support_mode_check","telegram_user_id":414109482,"telegram_message_id":674037,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T06:23:27+00:00","event":"ai_skipped","telegram_user_id":414109482,"telegram_message_id":674037,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T06:30:56+00:00","event":"support_mode_check","telegram_user_id":801035700,"telegram_message_id":674040,"support_mode":"AI"}
{"timestamp":"2026-09-14T06:30:56+00:00","event":"pipeline_missing_in_db","telegram_user_id":801035700,"telegram_message_id":674040,"amo_lead_id":null}
{"timestamp":"2026-09-14T06:30:56+00:00","event":"legacy_leadid_check","telegram_user_id":801035700,"telegram_message_id":674040,"legacy_leadid":"40753071"}
{"timestamp":"2026-09-14T06:30:58+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":801035700,"telegram_message_id":674040,"amo_lead_id":40753071,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-14T06:30:58+00:00","event":"pipeline_check","telegram_user_id":801035700,"telegram_message_id":674040,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T06:30:58+00:00","event":"ai_request","telegram_user_id":801035700,"telegram_message_id":674040,"message":"Здравствуйте, я не закончила обучение"}
{"timestamp":"2026-09-14T06:31:13+00:00","event":"ai_response","telegram_user_id":801035700,"telegram_message_id":674040,"duration_ms":15467,"action":"ANSWER","answer":"Что именно вы не завершили: теорию, практику или внутренние экзамены?"}
{"timestamp":"2026-09-14T06:31:14+00:00","event":"telegram_ai_answer_sent","telegram_user_id":801035700,"telegram_message_id":674040,"answer":"Что именно вы не завершили: теорию, практику или внутренние экзамены?"}
{"timestamp":"2026-09-14T06:31:14+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":801035700,"telegram_message_id":674040}
{"timestamp":"2026-09-14T06:31:55+00:00","event":"support_mode_check","telegram_user_id":801035700,"telegram_message_id":674043,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T06:31:55+00:00","event":"ai_skipped","telegram_user_id":801035700,"telegram_message_id":674043,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T06:40:37+00:00","event":"support_mode_check","telegram_user_id":1182074606,"telegram_message_id":674044,"support_mode":"AI"}
{"timestamp":"2026-09-14T06:40:37+00:00","event":"pipeline_check","telegram_user_id":1182074606,"telegram_message_id":674044,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T06:40:37+00:00","event":"ai_request","telegram_user_id":1182074606,"telegram_message_id":674044,"message":"здравствуйте, а вы выдавали мне книгу учета часов практики?"}
{"timestamp":"2026-09-14T06:40:57+00:00","event":"ai_response","telegram_user_id":1182074606,"telegram_message_id":674044,"duration_ms":19583,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-14T06:40:57+00:00","event":"handoff_requested","telegram_user_id":1182074606,"telegram_message_id":674044,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-14T06:40:57+00:00","event":"handoff_mode_changed","telegram_user_id":1182074606,"telegram_message_id":674044,"first_handoff":false}
{"timestamp":"2026-09-14T06:40:59+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1182074606,"telegram_message_id":674044}
{"timestamp":"2026-09-14T06:40:59+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1182074606,"telegram_message_id":674044}
{"timestamp":"2026-09-14T06:44:21+00:00","event":"support_mode_check","telegram_user_id":84893453,"telegram_message_id":674053,"support_mode":"AI"}
{"timestamp":"2026-09-14T06:44:21+00:00","event":"pipeline_check","telegram_user_id":84893453,"telegram_message_id":674053,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T06:44:21+00:00","event":"ai_request","telegram_user_id":84893453,"telegram_message_id":674053,"message":"хочу продлить договор"}
{"timestamp":"2026-09-14T06:44:30+00:00","event":"ai_response","telegram_user_id":84893453,"telegram_message_id":674053,"duration_ms":8720,"action":"ANSWER","answer":"Договор можно продлить ещё на 6 месяцев:\n\n- 10 000 ₽ — если оформить продление до окончания текущего договора;\n- 15 000 ₽ — если договор уже закончился.\n\nОграничений по сроку после окончания договора нет."}
{"timestamp":"2026-09-14T06:44:30+00:00","event":"telegram_ai_answer_sent","telegram_user_id":84893453,"telegram_message_id":674053,"answer":"Договор можно продлить ещё на 6 месяцев:\n\n- 10 000 ₽ — если оформить продление до окончания текущего договора;\n- 15 000 ₽ — если договор уже закончился.\n\nОграничений по сроку после окончания договора нет."}
{"timestamp":"2026-09-14T06:44:31+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":84893453,"telegram_message_id":674053}
{"timestamp":"2026-09-14T06:47:04+00:00","event":"support_mode_check","telegram_user_id":84893453,"telegram_message_id":674056,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T06:47:04+00:00","event":"ai_skipped","telegram_user_id":84893453,"telegram_message_id":674056,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T06:49:17+00:00","event":"support_mode_check","telegram_user_id":656799686,"telegram_message_id":674059,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T06:49:17+00:00","event":"ai_skipped","telegram_user_id":656799686,"telegram_message_id":674059,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T06:56:59+00:00","event":"support_mode_check","telegram_user_id":5475075086,"telegram_message_id":674066,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T06:56:59+00:00","event":"ai_skipped","telegram_user_id":5475075086,"telegram_message_id":674066,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T06:59:12+00:00","event":"support_mode_check","telegram_user_id":5475075086,"telegram_message_id":674070,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T06:59:12+00:00","event":"ai_skipped","telegram_user_id":5475075086,"telegram_message_id":674070,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T06:59:43+00:00","event":"support_mode_check","telegram_user_id":521661742,"telegram_message_id":674071,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T06:59:43+00:00","event":"ai_skipped","telegram_user_id":521661742,"telegram_message_id":674071,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T06:59:56+00:00","event":"support_mode_check","telegram_user_id":1493726490,"telegram_message_id":674073,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T06:59:56+00:00","event":"ai_skipped","telegram_user_id":1493726490,"telegram_message_id":674073,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T07:01:01+00:00","event":"support_mode_check","telegram_user_id":5475075086,"telegram_message_id":674074,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T07:01:01+00:00","event":"ai_skipped","telegram_user_id":5475075086,"telegram_message_id":674074,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T07:08:50+00:00","event":"support_mode_check","telegram_user_id":1734613990,"telegram_message_id":674088,"support_mode":"AI"}
{"timestamp":"2026-09-14T07:08:50+00:00","event":"pipeline_missing_in_db","telegram_user_id":1734613990,"telegram_message_id":674088,"amo_lead_id":null}
{"timestamp":"2026-09-14T07:08:50+00:00","event":"legacy_leadid_check","telegram_user_id":1734613990,"telegram_message_id":674088,"legacy_leadid":"40722369"}
{"timestamp":"2026-09-14T07:08:53+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1734613990,"telegram_message_id":674088,"contact_id":40722369,"linked_leads_count":2}
{"timestamp":"2026-09-14T07:08:53+00:00","event":"contact_lead_checked","telegram_user_id":1734613990,"telegram_message_id":674088,"contact_id":40722369,"amo_lead_id":40332239,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-14T07:08:54+00:00","event":"contact_lead_checked","telegram_user_id":1734613990,"telegram_message_id":674088,"contact_id":40722369,"amo_lead_id":40345405,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-14T07:08:54+00:00","event":"contact_ai_lead_found","telegram_user_id":1734613990,"telegram_message_id":674088,"contact_id":40722369,"amo_lead_id":40345405,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-14T07:08:54+00:00","event":"pipeline_check","telegram_user_id":1734613990,"telegram_message_id":674088,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T07:08:54+00:00","event":"ai_request","telegram_user_id":1734613990,"telegram_message_id":674088,"message":"Здравствуйте, сколько стоит обучение на вождение мотоциклом?"}
{"timestamp":"2026-09-14T07:09:00+00:00","event":"ai_response","telegram_user_id":1734613990,"telegram_message_id":674088,"duration_ms":5959,"action":"ANSWER","answer":"ЗЗ сожалению, в моих материалах нет информации о стоимости обучения на категорию А (мотоцикл). Уточнить актуальную цену и условия можно у наших менеджеров. Подсказать, как с ними связаться?"}
{"timestamp":"2026-09-14T07:09:00+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1734613990,"telegram_message_id":674088,"answer":"ЗЗ сожалению, в моих материалах нет информации о стоимости обучения на категорию А (мотоцикл). Уточнить актуальную цену и условия можно у наших менеджеров. Подсказать, как с ними связаться?"}
{"timestamp":"2026-09-14T07:09:00+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1734613990,"telegram_message_id":674088}
{"timestamp":"2026-09-14T07:10:21+00:00","event":"support_mode_check","telegram_user_id":5475075086,"telegram_message_id":674091,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T07:10:21+00:00","event":"ai_skipped","telegram_user_id":5475075086,"telegram_message_id":674091,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T07:10:30+00:00","event":"support_mode_check","telegram_user_id":5475075086,"telegram_message_id":674092,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T07:10:30+00:00","event":"ai_skipped","telegram_user_id":5475075086,"telegram_message_id":674092,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T07:10:34+00:00","event":"support_mode_check","telegram_user_id":414109482,"telegram_message_id":674093,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T07:10:34+00:00","event":"ai_skipped","telegram_user_id":414109482,"telegram_message_id":674093,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T07:11:15+00:00","event":"support_mode_check","telegram_user_id":180055967,"telegram_message_id":674096,"support_mode":"AI"}
{"timestamp":"2026-09-14T07:11:15+00:00","event":"pipeline_check","telegram_user_id":180055967,"telegram_message_id":674096,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T07:11:15+00:00","event":"ai_request","telegram_user_id":180055967,"telegram_message_id":674096,"message":"здравствуйте. хочу продлить договор"}
{"timestamp":"2026-09-14T07:11:22+00:00","event":"ai_response","telegram_user_id":180055967,"telegram_message_id":674096,"duration_ms":6961,"action":"ANSWER","answer":"ЗЗдравствуйте! Да, договор Да, договор можно продлить — обычно его пролонгируют ещё на 6 месяцев.\n\nСтоимость зависит от того, когда оформлять:\n- **10 000 ₽**, если оплатить до окончания действующего договора;\n- **15 000 ₽**, если договор уже закончился.\n\nОграничений по давности нет — оформить продление можно даже спустя много лет после окончания договора.\n\nЧтобы узнать точную дату окончания вашего договора и оформить пролонгацию, мне нужно уточнить ваши данные в системе. Подскажите, пожалуйста, ваше ФИО?"}
{"timestamp":"2026-09-14T07:11:22+00:00","event":"telegram_ai_answer_sent","telegram_user_id":180055967,"telegram_message_id":674096,"answer":"ЗЗдравствуйте! Да, договор Да, договор можно продлить — обычно его пролонгируют ещё на 6 месяцев.\n\nСтоимость зависит от того, когда оформлять:\n- **10 000 ₽**, если оплатить до окончания действующего договора;\n- **15 000 ₽**, если договор уже закончился.\n\nОграничений по давности нет — оформить продление можно даже спустя много лет после окончания договора.\n\nЧтобы узнать точную дату окончания вашего договора и оформить пролонгацию, мне нужно уточнить ваши данные в системе. Подскажите, пожалуйста, ваше ФИО?"}
{"timestamp":"2026-09-14T07:11:22+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":180055967,"telegram_message_id":674096}
{"timestamp":"2026-09-14T07:12:00+00:00","event":"support_mode_check","telegram_user_id":8027329670,"telegram_message_id":674099,"support_mode":"AI"}
{"timestamp":"2026-09-14T07:12:00+00:00","event":"pipeline_check","telegram_user_id":8027329670,"telegram_message_id":674099,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T07:12:00+00:00","event":"ai_request","telegram_user_id":8027329670,"telegram_message_id":674099,"message":"Не очень понял кому писать?"}
{"timestamp":"2026-09-14T07:12:22+00:00","event":"ai_response","telegram_user_id":8027329670,"telegram_message_id":674099,"duration_ms":21513,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-14T07:12:22+00:00","event":"handoff_requested","telegram_user_id":8027329670,"telegram_message_id":674099,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-14T07:12:22+00:00","event":"handoff_mode_changed","telegram_user_id":8027329670,"telegram_message_id":674099,"first_handoff":false}
{"timestamp":"2026-09-14T07:12:24+00:00","event":"handoff_telegram_message_error","telegram_user_id":8027329670,"telegram_message_id":674099,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2703 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-14T07:12:24+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":8027329670,"telegram_message_id":674099}
{"timestamp":"2026-09-14T07:13:27+00:00","event":"support_mode_check","telegram_user_id":1182074606,"telegram_message_id":674102,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T07:13:27+00:00","event":"ai_skipped","telegram_user_id":1182074606,"telegram_message_id":674102,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T07:13:34+00:00","event":"support_mode_check","telegram_user_id":1734613990,"telegram_message_id":674103,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T07:13:34+00:00","event":"ai_skipped","telegram_user_id":1734613990,"telegram_message_id":674103,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T07:17:09+00:00","event":"support_mode_check","telegram_user_id":1487879911,"telegram_message_id":674108,"support_mode":"AI"}
{"timestamp":"2026-09-14T07:17:09+00:00","event":"pipeline_missing_in_db","telegram_user_id":1487879911,"telegram_message_id":674108,"amo_lead_id":null}
{"timestamp":"2026-09-14T07:17:09+00:00","event":"legacy_leadid_check","telegram_user_id":1487879911,"telegram_message_id":674108,"legacy_leadid":"41677957"}
{"timestamp":"2026-09-14T07:17:11+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1487879911,"telegram_message_id":674108,"contact_id":41677957,"linked_leads_count":2}
{"timestamp":"2026-09-14T07:17:12+00:00","event":"contact_lead_checked","telegram_user_id":1487879911,"telegram_message_id":674108,"contact_id":41677957,"amo_lead_id":41418219,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-14T07:17:13+00:00","event":"contact_lead_checked","telegram_user_id":1487879911,"telegram_message_id":674108,"contact_id":41677957,"amo_lead_id":41505931,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-14T07:17:13+00:00","event":"contact_ai_lead_found","telegram_user_id":1487879911,"telegram_message_id":674108,"contact_id":41677957,"amo_lead_id":41505931,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-14T07:17:13+00:00","event":"pipeline_check","telegram_user_id":1487879911,"telegram_message_id":674108,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T07:17:13+00:00","event":"ai_request","telegram_user_id":1487879911,"telegram_message_id":674108,"message":"Здравствуйте, прошу прощения что пропал после сдачи теоретического экзамена, просто началась учёба, как немного станет попроще, обязательно сдам практический экзамен."}
{"timestamp":"2026-09-14T07:17:21+00:00","event":"ai_response","telegram_user_id":1487879911,"telegram_message_id":674108,"duration_ms":7659,"action":"ANSWER","answer":"Понимаем, учёба — важная причина. Если речь о сданном внутреннем теоретическом экзамене, то после прохождения 100% штатных часов практики следующим этапом будет внутренний практический экзамен. Информацию о расписании направляют в Telegram-чате."}
{"timestamp":"2026-09-14T07:17:21+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1487879911,"telegram_message_id":674108,"answer":"Понимаем, учёба — важная причина. Если речь о сданном внутреннем теоретическом экзамене, то после прохождения 100% штатных часов практики следующим этапом будет внутренний практический экзамен. Информацию о расписании направляют в Telegram-чате."}
{"timestamp":"2026-09-14T07:17:21+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1487879911,"telegram_message_id":674108}
{"timestamp":"2026-09-14T07:17:22+00:00","event":"support_mode_check","telegram_user_id":2058378789,"telegram_message_id":674109,"support_mode":"AI"}
{"timestamp":"2026-09-14T07:17:22+00:00","event":"pipeline_missing_in_db","telegram_user_id":2058378789,"telegram_message_id":674109,"amo_lead_id":null}
{"timestamp":"2026-09-14T07:17:22+00:00","event":"legacy_leadid_check","telegram_user_id":2058378789,"telegram_message_id":674109,"legacy_leadid":"42377489"}
{"timestamp":"2026-09-14T07:17:24+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":2058378789,"telegram_message_id":674109,"contact_id":42377489,"linked_leads_count":2}
{"timestamp":"2026-09-14T07:17:24+00:00","event":"contact_lead_checked","telegram_user_id":2058378789,"telegram_message_id":674109,"contact_id":42377489,"amo_lead_id":42271577,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-14T07:17:25+00:00","event":"contact_lead_checked","telegram_user_id":2058378789,"telegram_message_id":674109,"contact_id":42377489,"amo_lead_id":42282401,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-14T07:17:25+00:00","event":"contact_ai_lead_found","telegram_user_id":2058378789,"telegram_message_id":674109,"contact_id":42377489,"amo_lead_id":42282401,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-14T07:17:25+00:00","event":"pipeline_check","telegram_user_id":2058378789,"telegram_message_id":674109,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T07:17:25+00:00","event":"ai_request","telegram_user_id":2058378789,"telegram_message_id":674109,"message":"Здравствуйте, а вот что нужно сейчас сделать, чтобы как можно быстрее пойти на практику в гибдд?"}
{"timestamp":"2026-09-14T07:19:09+00:00","event":"ai_response","telegram_user_id":2058378789,"telegram_message_id":674109,"duration_ms":103957,"action":"ANSWER","answer":"Чтобы быстрее выйти на практику в ГИБДД:\n\n- если инструктор ещё не назначен — выберите удобные локации и дождитесь назначения; оно происходит по вторникам и пятницам, первое занятие обычно начинается через 1–2 недели;\n- откатайте 100% штатной практики;\n- после этого сдайте внутренний практический экзамен;\n- далее следуйте инструкциям представителя автошколы в экзаменационном чате.\n\n100% практики само по себе не означает сдачу внутреннего экзамена."}
{"timestamp":"2026-09-14T07:19:10+00:00","event":"telegram_ai_answer_sent","telegram_user_id":2058378789,"telegram_message_id":674109,"answer":"Чтобы быстрее выйти на практику в ГИБДД:\n\n- если инструктор ещё не назначен — выберите удобные локации и дождитесь назначения; оно происходит по вторникам и пятницам, первое занятие обычно начинается через 1–2 недели;\n- откатайте 100% штатной практики;\n- после этого сдайте внутренний практический экзамен;\n- далее следуйте инструкциям представителя автошколы в экзаменационном чате.\n\n100% практики само по себе не означает сдачу внутреннего экзамена."}
{"timestamp":"2026-09-14T07:19:10+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":2058378789,"telegram_message_id":674109}
{"timestamp":"2026-09-14T07:21:51+00:00","event":"support_mode_check","telegram_user_id":472732668,"telegram_message_id":674118,"support_mode":"AI"}
{"timestamp":"2026-09-14T07:21:51+00:00","event":"pipeline_check","telegram_user_id":472732668,"telegram_message_id":674118,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T07:21:51+00:00","event":"ai_request","telegram_user_id":472732668,"telegram_message_id":674118,"message":"Доброе утро!\nУ меня все внутренние сданы"}
{"timestamp":"2026-09-14T07:23:51+00:00","event":"ai_error","telegram_user_id":472732668,"telegram_message_id":674118,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-14T07:23:52+00:00","event":"ai_error_handoff_sent","telegram_user_id":472732668,"telegram_message_id":674118}
{"timestamp":"2026-09-14T07:30:51+00:00","event":"support_mode_check","telegram_user_id":1034571595,"telegram_message_id":674128,"support_mode":"AI"}
{"timestamp":"2026-09-14T07:30:51+00:00","event":"pipeline_check","telegram_user_id":1034571595,"telegram_message_id":674128,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T07:30:51+00:00","event":"ai_skipped","telegram_user_id":1034571595,"telegram_message_id":674128,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T07:30:54+00:00","event":"support_mode_check","telegram_user_id":1050858613,"telegram_message_id":674129,"support_mode":"AI"}
{"timestamp":"2026-09-14T07:30:54+00:00","event":"pipeline_missing_in_db","telegram_user_id":1050858613,"telegram_message_id":674129,"amo_lead_id":null}
{"timestamp":"2026-09-14T07:30:54+00:00","event":"legacy_leadid_check","telegram_user_id":1050858613,"telegram_message_id":674129,"legacy_leadid":"0"}
{"timestamp":"2026-09-14T07:30:54+00:00","event":"pipeline_fetch_skipped","telegram_user_id":1050858613,"telegram_message_id":674129,"reason":"amo_lead_id_and_legacy_leadid_empty"}
{"timestamp":"2026-09-14T07:30:54+00:00","event":"pipeline_check","telegram_user_id":1050858613,"telegram_message_id":674129,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T07:30:54+00:00","event":"ai_skipped","telegram_user_id":1050858613,"telegram_message_id":674129,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T07:31:22+00:00","event":"support_mode_check","telegram_user_id":1034571595,"telegram_message_id":674132,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T07:31:22+00:00","event":"ai_skipped","telegram_user_id":1034571595,"telegram_message_id":674132,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T07:44:14+00:00","event":"support_mode_check","telegram_user_id":1034571595,"telegram_message_id":674137,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T07:44:14+00:00","event":"ai_skipped","telegram_user_id":1034571595,"telegram_message_id":674137,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T07:46:06+00:00","event":"support_mode_check","telegram_user_id":6576222586,"telegram_message_id":674138,"support_mode":"AI"}
{"timestamp":"2026-09-14T07:46:06+00:00","event":"pipeline_check","telegram_user_id":6576222586,"telegram_message_id":674138,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T07:46:06+00:00","event":"ai_request","telegram_user_id":6576222586,"telegram_message_id":674138,"message":"Здравствуйте, сколько примерно ждать?"}
{"timestamp":"2026-09-14T07:47:08+00:00","event":"ai_response","telegram_user_id":6576222586,"telegram_message_id":674138,"duration_ms":61930,"action":"ANSWER","answer":"Здравствуйте! Уточните, пожалуйста, чего именно вы ждёте: назначения инструктора, проверки медсправки или выдачи документов?"}
{"timestamp":"2026-09-14T07:47:08+00:00","event":"telegram_ai_answer_sent","telegram_user_id":6576222586,"telegram_message_id":674138,"answer":"Здравствуйте! Уточните, пожалуйста, чего именно вы ждёте: назначения инструктора, проверки медсправки или выдачи документов?"}
{"timestamp":"2026-09-14T07:47:09+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":6576222586,"telegram_message_id":674138}
{"timestamp":"2026-09-14T07:48:24+00:00","event":"support_mode_check","telegram_user_id":6576222586,"telegram_message_id":674144,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T07:48:24+00:00","event":"ai_skipped","telegram_user_id":6576222586,"telegram_message_id":674144,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T07:50:13+00:00","event":"support_mode_check","telegram_user_id":6576222586,"telegram_message_id":674146,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T07:50:13+00:00","event":"ai_skipped","telegram_user_id":6576222586,"telegram_message_id":674146,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T07:52:28+00:00","event":"support_mode_check","telegram_user_id":6576222586,"telegram_message_id":674150,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T07:52:28+00:00","event":"ai_skipped","telegram_user_id":6576222586,"telegram_message_id":674150,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T07:58:41+00:00","event":"support_mode_check","telegram_user_id":541672143,"telegram_message_id":674162,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T07:58:41+00:00","event":"ai_skipped","telegram_user_id":541672143,"telegram_message_id":674162,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T08:00:16+00:00","event":"support_mode_check","telegram_user_id":1484415531,"telegram_message_id":674172,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T08:00:16+00:00","event":"ai_skipped","telegram_user_id":1484415531,"telegram_message_id":674172,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T08:01:52+00:00","event":"support_mode_check","telegram_user_id":1484415531,"telegram_message_id":674174,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T08:01:52+00:00","event":"ai_skipped","telegram_user_id":1484415531,"telegram_message_id":674174,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T08:02:08+00:00","event":"support_mode_check","telegram_user_id":426192557,"telegram_message_id":674176,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T08:02:08+00:00","event":"ai_skipped","telegram_user_id":426192557,"telegram_message_id":674176,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T08:03:11+00:00","event":"support_mode_check","telegram_user_id":426192557,"telegram_message_id":674179,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T08:03:11+00:00","event":"ai_skipped","telegram_user_id":426192557,"telegram_message_id":674179,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T08:03:16+00:00","event":"support_mode_check","telegram_user_id":75929130,"telegram_message_id":674180,"support_mode":"AI"}
{"timestamp":"2026-09-14T08:03:16+00:00","event":"pipeline_missing_in_db","telegram_user_id":75929130,"telegram_message_id":674180,"amo_lead_id":null}
{"timestamp":"2026-09-14T08:03:16+00:00","event":"legacy_leadid_check","telegram_user_id":75929130,"telegram_message_id":674180,"legacy_leadid":"12191"}
{"timestamp":"2026-09-14T08:03:20+00:00","event":"legacy_contact_fetch_error","telegram_user_id":75929130,"telegram_message_id":674180,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-14T08:03:20+00:00","event":"pipeline_check","telegram_user_id":75929130,"telegram_message_id":674180,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T08:03:20+00:00","event":"ai_skipped","telegram_user_id":75929130,"telegram_message_id":674180,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T08:05:35+00:00","event":"support_mode_check","telegram_user_id":426192557,"telegram_message_id":674182,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T08:05:35+00:00","event":"ai_skipped","telegram_user_id":426192557,"telegram_message_id":674182,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T08:06:40+00:00","event":"support_mode_check","telegram_user_id":834186775,"telegram_message_id":674185,"support_mode":"AI"}
{"timestamp":"2026-09-14T08:06:40+00:00","event":"pipeline_check","telegram_user_id":834186775,"telegram_message_id":674185,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T08:06:40+00:00","event":"ai_skipped","telegram_user_id":834186775,"telegram_message_id":674185,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T08:06:49+00:00","event":"support_mode_check","telegram_user_id":426192557,"telegram_message_id":674186,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T08:06:49+00:00","event":"ai_skipped","telegram_user_id":426192557,"telegram_message_id":674186,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T08:07:53+00:00","event":"support_mode_check","telegram_user_id":644605282,"telegram_message_id":674189,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T08:07:53+00:00","event":"ai_skipped","telegram_user_id":644605282,"telegram_message_id":674189,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T08:09:25+00:00","event":"support_mode_check","telegram_user_id":1262103343,"telegram_message_id":674192,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T08:09:25+00:00","event":"ai_skipped","telegram_user_id":1262103343,"telegram_message_id":674192,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T08:11:37+00:00","event":"support_mode_check","telegram_user_id":742435535,"telegram_message_id":674196,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T08:11:37+00:00","event":"ai_skipped","telegram_user_id":742435535,"telegram_message_id":674196,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T08:11:47+00:00","event":"support_mode_check","telegram_user_id":656799686,"telegram_message_id":674197,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T08:11:47+00:00","event":"ai_skipped","telegram_user_id":656799686,"telegram_message_id":674197,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T08:11:58+00:00","event":"support_mode_check","telegram_user_id":656799686,"telegram_message_id":674198,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T08:11:58+00:00","event":"ai_skipped","telegram_user_id":656799686,"telegram_message_id":674198,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T08:12:00+00:00","event":"support_mode_check","telegram_user_id":742435535,"telegram_message_id":674199,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T08:12:00+00:00","event":"ai_skipped","telegram_user_id":742435535,"telegram_message_id":674199,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T08:12:13+00:00","event":"support_mode_check","telegram_user_id":656799686,"telegram_message_id":674200,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T08:12:13+00:00","event":"ai_skipped","telegram_user_id":656799686,"telegram_message_id":674200,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T08:12:40+00:00","event":"support_mode_check","telegram_user_id":220328550,"telegram_message_id":674201,"support_mode":"AI"}
{"timestamp":"2026-09-14T08:12:40+00:00","event":"pipeline_check","telegram_user_id":220328550,"telegram_message_id":674201,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T08:12:40+00:00","event":"ai_request","telegram_user_id":220328550,"telegram_message_id":674201,"message":"Здравствуйте, подскажите как можно связаться с инструктором? В чате и в телеграме не отвечает"}
{"timestamp":"2026-09-14T08:13:02+00:00","event":"support_mode_check","telegram_user_id":656799686,"telegram_message_id":674203,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T08:13:02+00:00","event":"ai_skipped","telegram_user_id":656799686,"telegram_message_id":674203,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T08:13:22+00:00","event":"ai_response","telegram_user_id":220328550,"telegram_message_id":674201,"duration_ms":42036,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-14T08:13:22+00:00","event":"handoff_requested","telegram_user_id":220328550,"telegram_message_id":674201,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-14T08:13:22+00:00","event":"handoff_mode_changed","telegram_user_id":220328550,"telegram_message_id":674201,"first_handoff":true}
{"timestamp":"2026-09-14T08:13:22+00:00","event":"sensei_prepare","telegram_user_id":220328550,"telegram_message_id":674201,"amo_lead_id":"42731939"}
{"timestamp":"2026-09-14T08:13:22+00:00","event":"sensei_started","telegram_user_id":220328550,"telegram_message_id":674201,"amo_lead_id":"42731939","result":true}
{"timestamp":"2026-09-14T08:13:23+00:00","event":"handoff_telegram_message_sent","telegram_user_id":220328550,"telegram_message_id":674201}
{"timestamp":"2026-09-14T08:13:23+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":220328550,"telegram_message_id":674201}
{"timestamp":"2026-09-14T08:15:20+00:00","event":"support_mode_check","telegram_user_id":850362750,"telegram_message_id":674208,"support_mode":"AI"}
{"timestamp":"2026-09-14T08:15:20+00:00","event":"pipeline_missing_in_db","telegram_user_id":850362750,"telegram_message_id":674208,"amo_lead_id":null}
{"timestamp":"2026-09-14T08:15:20+00:00","event":"legacy_leadid_check","telegram_user_id":850362750,"telegram_message_id":674208,"legacy_leadid":"42312789"}
{"timestamp":"2026-09-14T08:15:22+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":850362750,"telegram_message_id":674208,"contact_id":42312789,"linked_leads_count":2}
{"timestamp":"2026-09-14T08:15:23+00:00","event":"contact_lead_checked","telegram_user_id":850362750,"telegram_message_id":674208,"contact_id":42312789,"amo_lead_id":42238777,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-14T08:15:23+00:00","event":"contact_lead_checked","telegram_user_id":850362750,"telegram_message_id":674208,"contact_id":42312789,"amo_lead_id":42242573,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-14T08:15:23+00:00","event":"contact_ai_lead_found","telegram_user_id":850362750,"telegram_message_id":674208,"contact_id":42312789,"amo_lead_id":42242573,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-14T08:15:23+00:00","event":"pipeline_check","telegram_user_id":850362750,"telegram_message_id":674208,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T08:15:23+00:00","event":"ai_request","telegram_user_id":850362750,"telegram_message_id":674208,"message":"Здравствуйте, я наконец-то получил медицинскую справку, куда нужно подъехать чтобы вам предоставить документы и начать вхождение и когда это можно сделать?"}
{"timestamp":"2026-09-14T08:16:15+00:00","event":"support_mode_check","telegram_user_id":656799686,"telegram_message_id":674210,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T08:16:15+00:00","event":"ai_skipped","telegram_user_id":656799686,"telegram_message_id":674210,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T08:16:19+00:00","event":"ai_response","telegram_user_id":850362750,"telegram_message_id":674208,"duration_ms":55370,"action":"ANSWER","answer":"Здравствуйте! Оригинал медицинской справки 003-В/у нужно привезти в офис автошколы. Предварительная запись не требуется.\n\nЕсли обучение оформлено в рассрочку, для запуска регистрации документов также необходимы оплаченный второй взнос, паспорт, регистрация/прописка и СНИЛС. Паспорт, регистрацию и СНИЛС можно прислать в мессенджер или принести в офис для сканирования.\n\nОригинал справки также обязателен для допуска к практическому вождению."}
{"timestamp":"2026-09-14T08:16:19+00:00","event":"telegram_ai_answer_sent","telegram_user_id":850362750,"telegram_message_id":674208,"answer":"Здравствуйте! Оригинал медицинской справки 003-В/у нужно привезти в офис автошколы. Предварительная запись не требуется.\n\nЕсли обучение оформлено в рассрочку, для запуска регистрации документов также необходимы оплаченный второй взнос, паспорт, регистрация/прописка и СНИЛС. Паспорт, регистрацию и СНИЛС можно прислать в мессенджер или принести в офис для сканирования.\n\nОригинал справки также обязателен для допуска к практическому вождению."}
{"timestamp":"2026-09-14T08:16:19+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":850362750,"telegram_message_id":674208}
{"timestamp":"2026-09-14T08:26:51+00:00","event":"support_mode_check","telegram_user_id":545771783,"telegram_message_id":674220,"support_mode":"AI"}
{"timestamp":"2026-09-14T08:26:51+00:00","event":"pipeline_missing_in_db","telegram_user_id":545771783,"telegram_message_id":674220,"amo_lead_id":null}
{"timestamp":"2026-09-14T08:26:51+00:00","event":"legacy_leadid_check","telegram_user_id":545771783,"telegram_message_id":674220,"legacy_leadid":"42327455"}
{"timestamp":"2026-09-14T08:26:53+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":545771783,"telegram_message_id":674220,"amo_lead_id":42327455,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-14T08:26:53+00:00","event":"pipeline_check","telegram_user_id":545771783,"telegram_message_id":674220,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T08:26:53+00:00","event":"ai_request","telegram_user_id":545771783,"telegram_message_id":674220,"message":"Добрый день, всё сдал, хочу пойти на экзамен в ГИБДД"}
{"timestamp":"2026-09-14T08:27:25+00:00","event":"ai_response","telegram_user_id":545771783,"telegram_message_id":674220,"duration_ms":31713,"action":"ANSWER","answer":"Добрый день! Поздравляю со сдачей внутренних экзаменов!\n\nДля выхода на экзамен в ГИБДД также важно, чтобы обучение было полностью оплачено. Если всё закрыто, у вас есть два пути:\n\n1. **С автошколой** — мы сами подаём документы и сопровождаем вас до полной сдачи. Теория бесплатно, первая попытка вождения бесплатно, каждая следующая — 2 000 ₽ за аренду машины. Первые три попытки идут с интервалом не менее 7 дней, дальше — от 6 до 9 месяцев. Сданная теория действует 6 месяцев.\n2. **Самостоятельно** — вы забираете документы и сдаёте сами. Для этого нужно заранее согласовать выдачу, уточнить офис, приехать за документами в среду или субботу и подписать получение.\n\nПодскажите, какой вариант вам удобнее?"}
{"timestamp":"2026-09-14T08:27:25+00:00","event":"telegram_ai_answer_sent","telegram_user_id":545771783,"telegram_message_id":674220,"answer":"Добрый день! Поздравляю со сдачей внутренних экзаменов!\n\nДля выхода на экзамен в ГИБДД также важно, чтобы обучение было полностью оплачено. Если всё закрыто, у вас есть два пути:\n\n1. **С автошколой** — мы сами подаём документы и сопровождаем вас до полной сдачи. Теория бесплатно, первая попытка вождения бесплатно, каждая следующая — 2 000 ₽ за аренду машины. Первые три попытки идут с интервалом не менее 7 дней, дальше — от 6 до 9 месяцев. Сданная теория действует 6 месяцев.\n2. **Самостоятельно** — вы забираете документы и сдаёте сами. Для этого нужно заранее согласовать выдачу, уточнить офис, приехать за документами в среду или субботу и подписать получение.\n\nПодскажите, какой вариант вам удобнее?"}
{"timestamp":"2026-09-14T08:27:25+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":545771783,"telegram_message_id":674220}
{"timestamp":"2026-09-14T08:27:34+00:00","event":"support_mode_check","telegram_user_id":934969340,"telegram_message_id":674222,"support_mode":"AI"}
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{"timestamp":"2026-09-14T08:27:37+00:00","event":"contact_lead_checked","telegram_user_id":934969340,"telegram_message_id":674222,"contact_id":42592459,"amo_lead_id":42528749,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-14T08:27:37+00:00","event":"contact_lead_checked","telegram_user_id":934969340,"telegram_message_id":674222,"contact_id":42592459,"amo_lead_id":42566093,"amo_pipeline_id":3732193}
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{"timestamp":"2026-09-14T08:27:37+00:00","event":"pipeline_check","telegram_user_id":934969340,"telegram_message_id":674222,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T08:27:37+00:00","event":"ai_request","telegram_user_id":934969340,"telegram_message_id":674222,"message":"Здравствуйте! Если я принесу справку сегодня/завтра экзамен в ГИБДД будет только в ноябре? То есть экзамен на мото права я сдам только в след сезоне?"}
{"timestamp":"2026-09-14T08:28:46+00:00","event":"ai_response","telegram_user_id":934969340,"telegram_message_id":674222,"duration_ms":68710,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-14T08:28:46+00:00","event":"handoff_requested","telegram_user_id":934969340,"telegram_message_id":674222,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-14T08:28:46+00:00","event":"handoff_mode_changed","telegram_user_id":934969340,"telegram_message_id":674222,"first_handoff":true}
{"timestamp":"2026-09-14T08:28:46+00:00","event":"sensei_prepare","telegram_user_id":934969340,"telegram_message_id":674222,"amo_lead_id":"42566093"}
{"timestamp":"2026-09-14T08:28:47+00:00","event":"sensei_started","telegram_user_id":934969340,"telegram_message_id":674222,"amo_lead_id":"42566093","result":true}
{"timestamp":"2026-09-14T08:28:48+00:00","event":"handoff_telegram_message_sent","telegram_user_id":934969340,"telegram_message_id":674222}
{"timestamp":"2026-09-14T08:28:48+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":934969340,"telegram_message_id":674222}
{"timestamp":"2026-09-14T08:29:24+00:00","event":"support_mode_check","telegram_user_id":6232969502,"telegram_message_id":674225,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T08:29:24+00:00","event":"ai_skipped","telegram_user_id":6232969502,"telegram_message_id":674225,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T08:30:27+00:00","event":"support_mode_check","telegram_user_id":1216954214,"telegram_message_id":674231,"support_mode":"AI"}
{"timestamp":"2026-09-14T08:30:27+00:00","event":"pipeline_missing_in_db","telegram_user_id":1216954214,"telegram_message_id":674231,"amo_lead_id":null}
{"timestamp":"2026-09-14T08:30:27+00:00","event":"legacy_leadid_check","telegram_user_id":1216954214,"telegram_message_id":674231,"legacy_leadid":"0"}
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{"timestamp":"2026-09-14T08:30:27+00:00","event":"pipeline_check","telegram_user_id":1216954214,"telegram_message_id":674231,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T08:30:27+00:00","event":"ai_skipped","telegram_user_id":1216954214,"telegram_message_id":674231,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T08:32:39+00:00","event":"support_mode_check","telegram_user_id":545771783,"telegram_message_id":674233,"support_mode":"AI"}
{"timestamp":"2026-09-14T08:32:39+00:00","event":"pipeline_check","telegram_user_id":545771783,"telegram_message_id":674233,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T08:32:39+00:00","event":"ai_request","telegram_user_id":545771783,"telegram_message_id":674233,"message":"Первый вариант"}
{"timestamp":"2026-09-14T08:32:49+00:00","event":"ai_response","telegram_user_id":545771783,"telegram_message_id":674233,"duration_ms":9423,"action":"ANSWER","answer":"Уточните, пожалуйста: первый вариант чего именно вы имеете в виду? Например, сдача экзамена в ГИБДД с автошколой или самостоятельно? Так я смогу подсказать точнее."}
{"timestamp":"2026-09-14T08:32:49+00:00","event":"telegram_ai_answer_sent","telegram_user_id":545771783,"telegram_message_id":674233,"answer":"Уточните, пожалуйста: первый вариант чего именно вы имеете в виду? Например, сдача экзамена в ГИБДД с автошколой или самостоятельно? Так я смогу подсказать точнее."}
{"timestamp":"2026-09-14T08:32:49+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":545771783,"telegram_message_id":674233}
{"timestamp":"2026-09-14T08:33:20+00:00","event":"support_mode_check","telegram_user_id":545771783,"telegram_message_id":674237,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T08:33:20+00:00","event":"ai_skipped","telegram_user_id":545771783,"telegram_message_id":674237,"reason":"support_mode_human"}
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{"timestamp":"2026-09-14T08:46:11+00:00","event":"support_mode_check","telegram_user_id":831650483,"telegram_message_id":674271,"support_mode":"AI"}
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{"timestamp":"2026-09-14T08:46:14+00:00","event":"contact_lead_checked","telegram_user_id":831650483,"telegram_message_id":674271,"contact_id":37902719,"amo_lead_id":39975246,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-14T08:46:15+00:00","event":"contact_lead_checked","telegram_user_id":831650483,"telegram_message_id":674271,"contact_id":37902719,"amo_lead_id":40328629,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-14T08:46:16+00:00","event":"contact_lead_checked","telegram_user_id":831650483,"telegram_message_id":674271,"contact_id":37902719,"amo_lead_id":41917845,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-14T08:46:16+00:00","event":"contact_ai_lead_found","telegram_user_id":831650483,"telegram_message_id":674271,"contact_id":37902719,"amo_lead_id":41917845,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-14T08:46:16+00:00","event":"pipeline_check","telegram_user_id":831650483,"telegram_message_id":674271,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T08:46:16+00:00","event":"ai_request","telegram_user_id":831650483,"telegram_message_id":674271,"message":"Здравствуйте! Я тут чуть чуть занянула с теорией, мне же 50% нужно закрыть, чтобы к вождению приступить? Если я в течение этой недели закрою 50%, можем ли мы со следующей уже вождение включить в расписание? Сколько примерно времени займут вождение? А то мне кажется я чуть-чуть не успеваю в сроки уже, надо как-то решать вопрос"}
{"timestamp":"2026-09-14T08:46:49+00:00","event":"ai_response","telegram_user_id":831650483,"telegram_message_id":674271,"duration_ms":33521,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-14T08:46:49+00:00","event":"sensei_prepare","telegram_user_id":831650483,"telegram_message_id":674271,"amo_lead_id":"41917845"}
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{"timestamp":"2026-09-14T08:47:56+00:00","event":"ai_skipped","telegram_user_id":768172862,"telegram_message_id":674276,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T08:49:30+00:00","event":"support_mode_check","telegram_user_id":831650483,"telegram_message_id":674279,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T08:49:30+00:00","event":"ai_skipped","telegram_user_id":831650483,"telegram_message_id":674279,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T08:53:55+00:00","event":"support_mode_check","telegram_user_id":934969340,"telegram_message_id":674281,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T08:53:55+00:00","event":"ai_skipped","telegram_user_id":934969340,"telegram_message_id":674281,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T08:55:04+00:00","event":"support_mode_check","telegram_user_id":1758141979,"telegram_message_id":674282,"support_mode":"AI"}
{"timestamp":"2026-09-14T08:55:04+00:00","event":"pipeline_check","telegram_user_id":1758141979,"telegram_message_id":674282,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T08:55:04+00:00","event":"ai_request","telegram_user_id":1758141979,"telegram_message_id":674282,"message":"Добрый день! Подскажите , пожалуйста, на какой стадии находится подготовка моих документов для записи на экзамен в гаи ?"}
{"timestamp":"2026-09-14T08:55:53+00:00","event":"ai_response","telegram_user_id":1758141979,"telegram_message_id":674282,"duration_ms":48887,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-14T08:55:53+00:00","event":"handoff_requested","telegram_user_id":1758141979,"telegram_message_id":674282,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-14T08:55:54+00:00","event":"sensei_started","telegram_user_id":1758141979,"telegram_message_id":674282,"amo_lead_id":"41941193","result":true}
{"timestamp":"2026-09-14T08:55:54+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1758141979,"telegram_message_id":674282}
{"timestamp":"2026-09-14T08:55:54+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1758141979,"telegram_message_id":674282}
{"timestamp":"2026-09-14T08:57:02+00:00","event":"support_mode_check","telegram_user_id":471000055,"telegram_message_id":674286,"support_mode":"AI"}
{"timestamp":"2026-09-14T08:57:02+00:00","event":"pipeline_missing_in_db","telegram_user_id":471000055,"telegram_message_id":674286,"amo_lead_id":null}
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{"timestamp":"2026-09-14T08:57:05+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":471000055,"telegram_message_id":674286,"contact_id":41415445,"linked_leads_count":2}
{"timestamp":"2026-09-14T08:57:06+00:00","event":"contact_lead_checked","telegram_user_id":471000055,"telegram_message_id":674286,"contact_id":41415445,"amo_lead_id":40498775,"amo_pipeline_id":4311799}
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{"timestamp":"2026-09-14T08:57:06+00:00","event":"ai_request","telegram_user_id":471000055,"telegram_message_id":674286,"message":"Менеджер . Добрый день . как продолжить обучение ? И пройти экзамен на права. Уточните пожалуйста мою ситуацию."}
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{"timestamp":"2026-09-14T08:59:01+00:00","event":"ai_request","telegram_user_id":638204242,"telegram_message_id":674291,"message":"Откройте пожалуйста попытку экзамена"}
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{"timestamp":"2026-09-14T08:59:21+00:00","event":"ai_skipped","telegram_user_id":934969340,"telegram_message_id":674292,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T08:59:21+00:00","event":"sensei_started","telegram_user_id":638204242,"telegram_message_id":674291,"amo_lead_id":"39436411","result":true}
{"timestamp":"2026-09-14T08:59:22+00:00","event":"handoff_telegram_message_sent","telegram_user_id":638204242,"telegram_message_id":674291}
{"timestamp":"2026-09-14T08:59:22+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":638204242,"telegram_message_id":674291}
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{"timestamp":"2026-09-14T09:01:10+00:00","event":"ai_skipped","telegram_user_id":471000055,"telegram_message_id":674303,"reason":"support_mode_human"}
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{"timestamp":"2026-09-14T09:01:27+00:00","event":"ai_skipped","telegram_user_id":471000055,"telegram_message_id":674305,"reason":"support_mode_human"}
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{"timestamp":"2026-09-14T09:10:07+00:00","event":"ai_skipped","telegram_user_id":1216954214,"telegram_message_id":674314,"reason":"support_mode_human"}
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{"timestamp":"2026-09-14T09:11:35+00:00","event":"ai_skipped","telegram_user_id":768172862,"telegram_message_id":674319,"reason":"support_mode_human"}
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{"timestamp":"2026-09-14T09:11:40+00:00","event":"ai_skipped","telegram_user_id":768172862,"telegram_message_id":674320,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T09:12:40+00:00","event":"support_mode_check","telegram_user_id":7038678689,"telegram_message_id":674326,"support_mode":"AI"}
{"timestamp":"2026-09-14T09:12:40+00:00","event":"pipeline_missing_in_db","telegram_user_id":7038678689,"telegram_message_id":674326,"amo_lead_id":null}
{"timestamp":"2026-09-14T09:12:40+00:00","event":"legacy_leadid_check","telegram_user_id":7038678689,"telegram_message_id":674326,"legacy_leadid":"0"}
{"timestamp":"2026-09-14T09:12:40+00:00","event":"pipeline_fetch_skipped","telegram_user_id":7038678689,"telegram_message_id":674326,"reason":"amo_lead_id_and_legacy_leadid_empty"}
{"timestamp":"2026-09-14T09:12:40+00:00","event":"pipeline_check","telegram_user_id":7038678689,"telegram_message_id":674326,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T09:12:40+00:00","event":"ai_skipped","telegram_user_id":7038678689,"telegram_message_id":674326,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T09:16:51+00:00","event":"support_mode_check","telegram_user_id":1430668313,"telegram_message_id":674338,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T09:16:51+00:00","event":"ai_skipped","telegram_user_id":1430668313,"telegram_message_id":674338,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T09:18:01+00:00","event":"support_mode_check","telegram_user_id":843546178,"telegram_message_id":674339,"support_mode":"AI"}
{"timestamp":"2026-09-14T09:18:01+00:00","event":"pipeline_missing_in_db","telegram_user_id":843546178,"telegram_message_id":674339,"amo_lead_id":null}
{"timestamp":"2026-09-14T09:18:01+00:00","event":"legacy_leadid_check","telegram_user_id":843546178,"telegram_message_id":674339,"legacy_leadid":"42520251"}
{"timestamp":"2026-09-14T09:18:04+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":843546178,"telegram_message_id":674339,"contact_id":42520251,"linked_leads_count":2}
{"timestamp":"2026-09-14T09:18:04+00:00","event":"contact_lead_checked","telegram_user_id":843546178,"telegram_message_id":674339,"contact_id":42520251,"amo_lead_id":42405527,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-14T09:18:05+00:00","event":"contact_lead_checked","telegram_user_id":843546178,"telegram_message_id":674339,"contact_id":42520251,"amo_lead_id":42427403,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-14T09:18:05+00:00","event":"contact_ai_lead_found","telegram_user_id":843546178,"telegram_message_id":674339,"contact_id":42520251,"amo_lead_id":42427403,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-14T09:18:05+00:00","event":"pipeline_check","telegram_user_id":843546178,"telegram_message_id":674339,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T09:18:05+00:00","event":"ai_request","telegram_user_id":843546178,"telegram_message_id":674339,"message":"здравствуйте! потеряла бумажную «книгу» поездок (где записываются мои навыки), можете, пожалуйста, прислать скан, чтобы я распечатала заново"}
{"timestamp":"2026-09-14T09:18:44+00:00","event":"support_mode_check","telegram_user_id":848987950,"telegram_message_id":674340,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T09:18:44+00:00","event":"ai_skipped","telegram_user_id":848987950,"telegram_message_id":674340,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T09:18:52+00:00","event":"support_mode_check","telegram_user_id":1734613990,"telegram_message_id":674341,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T09:18:52+00:00","event":"ai_skipped","telegram_user_id":1734613990,"telegram_message_id":674341,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T09:18:53+00:00","event":"support_mode_check","telegram_user_id":848987950,"telegram_message_id":674342,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T09:18:53+00:00","event":"ai_skipped","telegram_user_id":848987950,"telegram_message_id":674342,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T09:19:03+00:00","event":"ai_response","telegram_user_id":843546178,"telegram_message_id":674339,"duration_ms":57508,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-14T09:19:03+00:00","event":"handoff_requested","telegram_user_id":843546178,"telegram_message_id":674339,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-14T09:19:03+00:00","event":"handoff_mode_changed","telegram_user_id":843546178,"telegram_message_id":674339,"first_handoff":true}
{"timestamp":"2026-09-14T09:19:03+00:00","event":"sensei_prepare","telegram_user_id":843546178,"telegram_message_id":674339,"amo_lead_id":"42427403"}
{"timestamp":"2026-09-14T09:19:03+00:00","event":"sensei_started","telegram_user_id":843546178,"telegram_message_id":674339,"amo_lead_id":"42427403","result":true}
{"timestamp":"2026-09-14T09:19:03+00:00","event":"handoff_telegram_message_sent","telegram_user_id":843546178,"telegram_message_id":674339}
{"timestamp":"2026-09-14T09:19:04+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":843546178,"telegram_message_id":674339}
{"timestamp":"2026-09-14T09:19:28+00:00","event":"support_mode_check","telegram_user_id":1430668313,"telegram_message_id":674349,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T09:19:28+00:00","event":"ai_skipped","telegram_user_id":1430668313,"telegram_message_id":674349,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T09:20:13+00:00","event":"support_mode_check","telegram_user_id":843546178,"telegram_message_id":674352,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T09:20:13+00:00","event":"ai_skipped","telegram_user_id":843546178,"telegram_message_id":674352,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T09:22:20+00:00","event":"support_mode_check","telegram_user_id":1303730042,"telegram_message_id":674360,"support_mode":"AI"}
{"timestamp":"2026-09-14T09:22:20+00:00","event":"pipeline_missing_in_db","telegram_user_id":1303730042,"telegram_message_id":674360,"amo_lead_id":null}
{"timestamp":"2026-09-14T09:22:20+00:00","event":"legacy_leadid_check","telegram_user_id":1303730042,"telegram_message_id":674360,"legacy_leadid":"40755509"}
{"timestamp":"2026-09-14T09:22:23+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":1303730042,"telegram_message_id":674360,"amo_lead_id":40755509,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-14T09:22:23+00:00","event":"pipeline_check","telegram_user_id":1303730042,"telegram_message_id":674360,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T09:22:23+00:00","event":"ai_request","telegram_user_id":1303730042,"telegram_message_id":674360,"message":"Здравствуйте! \nПодскажите, пожалуйста, я бы хотела на этой неделе продлить договор. Какие условия в это входят? И до какого числа максимум его можно продлить?"}
{"timestamp":"2026-09-14T09:23:25+00:00","event":"support_mode_check","telegram_user_id":1463382536,"telegram_message_id":674364,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T09:23:25+00:00","event":"ai_skipped","telegram_user_id":1463382536,"telegram_message_id":674364,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T09:23:40+00:00","event":"support_mode_check","telegram_user_id":1463382536,"telegram_message_id":674365,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T09:23:40+00:00","event":"ai_skipped","telegram_user_id":1463382536,"telegram_message_id":674365,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T09:23:56+00:00","event":"ai_response","telegram_user_id":1303730042,"telegram_message_id":674360,"duration_ms":93274,"action":"ANSWER","answer":"Продлить договор обычно можно ещё на 6 месяцев.\n\nУсловия по стоимости:\n- **10 000 ₽** — если оплатить до окончания действующего договора;\n- **15 000 ₽** — если договор уже закончился.\n\nОграничения по сроку оформления нет: продлить договор можно даже спустя много лет после окончания."}
{"timestamp":"2026-09-14T09:23:56+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1303730042,"telegram_message_id":674360,"answer":"Продлить договор обычно можно ещё на 6 месяцев.\n\nУсловия по стоимости:\n- **10 000 ₽** — если оплатить до окончания действующего договора;\n- **15 000 ₽** — если договор уже закончился.\n\nОграничения по сроку оформления нет: продлить договор можно даже спустя много лет после окончания."}
{"timestamp":"2026-09-14T09:23:56+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1303730042,"telegram_message_id":674360}
{"timestamp":"2026-09-14T09:24:08+00:00","event":"support_mode_check","telegram_user_id":1463382536,"telegram_message_id":674373,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T09:24:08+00:00","event":"ai_skipped","telegram_user_id":1463382536,"telegram_message_id":674373,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T09:24:33+00:00","event":"support_mode_check","telegram_user_id":1303730042,"telegram_message_id":674378,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T09:24:33+00:00","event":"ai_skipped","telegram_user_id":1303730042,"telegram_message_id":674378,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T09:25:18+00:00","event":"support_mode_check","telegram_user_id":1214832552,"telegram_message_id":674382,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T09:25:18+00:00","event":"ai_skipped","telegram_user_id":1214832552,"telegram_message_id":674382,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T09:26:14+00:00","event":"support_mode_check","telegram_user_id":1303730042,"telegram_message_id":674386,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T09:26:14+00:00","event":"ai_skipped","telegram_user_id":1303730042,"telegram_message_id":674386,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T09:28:05+00:00","event":"support_mode_check","telegram_user_id":1303730042,"telegram_message_id":674390,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T09:28:05+00:00","event":"ai_skipped","telegram_user_id":1303730042,"telegram_message_id":674390,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T09:28:07+00:00","event":"support_mode_check","telegram_user_id":1484415531,"telegram_message_id":674392,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T09:28:07+00:00","event":"ai_skipped","telegram_user_id":1484415531,"telegram_message_id":674392,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T09:30:50+00:00","event":"support_mode_check","telegram_user_id":1734613990,"telegram_message_id":674397,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T09:30:50+00:00","event":"ai_skipped","telegram_user_id":1734613990,"telegram_message_id":674397,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T09:32:18+00:00","event":"support_mode_check","telegram_user_id":1121385483,"telegram_message_id":674399,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T09:32:18+00:00","event":"ai_skipped","telegram_user_id":1121385483,"telegram_message_id":674399,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T09:39:32+00:00","event":"support_mode_check","telegram_user_id":782017349,"telegram_message_id":674404,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T09:39:32+00:00","event":"ai_skipped","telegram_user_id":782017349,"telegram_message_id":674404,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T09:42:06+00:00","event":"support_mode_check","telegram_user_id":848987950,"telegram_message_id":674405,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T09:42:06+00:00","event":"ai_skipped","telegram_user_id":848987950,"telegram_message_id":674405,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T09:42:09+00:00","event":"support_mode_check","telegram_user_id":1125846710,"telegram_message_id":674406,"support_mode":"AI"}
{"timestamp":"2026-09-14T09:42:09+00:00","event":"pipeline_check","telegram_user_id":1125846710,"telegram_message_id":674406,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T09:42:09+00:00","event":"ai_request","telegram_user_id":1125846710,"telegram_message_id":674406,"message":"Добрый день \nНаправляю скан паспорта"}
{"timestamp":"2026-09-14T09:42:42+00:00","event":"ai_response","telegram_user_id":1125846710,"telegram_message_id":674406,"duration_ms":32204,"action":"ANSWER","answer":"Паспорт можно отправить в мессенджер для сканирования. Для запуска регистрации при рассрочке также нужны второй взнос, оригинал медсправки 003-В/у, данные о прописке и СНИЛС."}
{"timestamp":"2026-09-14T09:42:42+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1125846710,"telegram_message_id":674406,"answer":"Паспорт можно отправить в мессенджер для сканирования. Для запуска регистрации при рассрочке также нужны второй взнос, оригинал медсправки 003-В/у, данные о прописке и СНИЛС."}
{"timestamp":"2026-09-14T09:42:42+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1125846710,"telegram_message_id":674406}
{"timestamp":"2026-09-14T09:44:26+00:00","event":"support_mode_check","telegram_user_id":894415024,"telegram_message_id":674411,"support_mode":"AI"}
{"timestamp":"2026-09-14T09:44:26+00:00","event":"pipeline_missing_in_db","telegram_user_id":894415024,"telegram_message_id":674411,"amo_lead_id":null}
{"timestamp":"2026-09-14T09:44:26+00:00","event":"legacy_leadid_check","telegram_user_id":894415024,"telegram_message_id":674411,"legacy_leadid":"42451097"}
{"timestamp":"2026-09-14T09:44:28+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":894415024,"telegram_message_id":674411,"contact_id":42451097,"linked_leads_count":2}
{"timestamp":"2026-09-14T09:44:29+00:00","event":"contact_lead_checked","telegram_user_id":894415024,"telegram_message_id":674411,"contact_id":42451097,"amo_lead_id":42356329,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-14T09:44:29+00:00","event":"contact_lead_checked","telegram_user_id":894415024,"telegram_message_id":674411,"contact_id":42451097,"amo_lead_id":42358993,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-14T09:44:29+00:00","event":"contact_ai_lead_found","telegram_user_id":894415024,"telegram_message_id":674411,"contact_id":42451097,"amo_lead_id":42358993,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-14T09:44:29+00:00","event":"pipeline_check","telegram_user_id":894415024,"telegram_message_id":674411,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T09:44:29+00:00","event":"ai_request","telegram_user_id":894415024,"telegram_message_id":674411,"message":"Здравствуйте!\nУ меня скоро заканчивается теоретическая и практическая часть обучения. Подскажите, пожалуйста, как и где будут проходить внутренние и внешние экзамены?\nЗаранее спасибо!"}
{"timestamp":"2026-09-14T09:45:14+00:00","event":"ai_response","telegram_user_id":894415024,"telegram_message_id":674411,"duration_ms":44211,"action":"ANSWER","answer":"Внутренние экзамены проходят так:\n\n- **Внутренняя теория** — дистанционно в приложении или веб-версии: 80 вопросов, 1 час. Первая попытка открывается после 100% теории.\n- **Внутренняя практика** — после 100% штатной практики ученика добавляют в общий Telegram-чат, где публикуют расписание, место и время экзамена.\n\nПосле успешной сдачи **обоих внутренних экзаменов** и при полной оплате можно сдавать экзамены в ГИБДД:\n\n- вместе с автошколой — школа подаёт документы и сопровождает до полной сдачи;\n- самостоятельно — после предварительного согласования забрать документы и проходить экзамены самостоятельно.\n\nКонкретные дата и место экзамена в ГИБДД заранее по этим данным не определяются."}
{"timestamp":"2026-09-14T09:45:16+00:00","event":"telegram_ai_answer_error","telegram_user_id":894415024,"telegram_message_id":674411,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2703 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-14T09:45:17+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":894415024,"telegram_message_id":674411}
{"timestamp":"2026-09-14T09:48:01+00:00","event":"support_mode_check","telegram_user_id":894415024,"telegram_message_id":674424,"support_mode":"AI"}
{"timestamp":"2026-09-14T09:48:01+00:00","event":"pipeline_check","telegram_user_id":894415024,"telegram_message_id":674424,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T09:48:01+00:00","event":"ai_request","telegram_user_id":894415024,"telegram_message_id":674424,"message":"Здравствуйте!\nУ меня скоро заканчивается теоретическая и практическая часть обучения. Подскажите, пожалуйста, где будут проходить внутренние и внешние экзамены?\nЗаранее спасибо!"}
{"timestamp":"2026-09-14T09:48:46+00:00","event":"support_mode_check","telegram_user_id":1125846710,"telegram_message_id":674425,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T09:48:46+00:00","event":"ai_skipped","telegram_user_id":1125846710,"telegram_message_id":674425,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T09:48:48+00:00","event":"ai_response","telegram_user_id":894415024,"telegram_message_id":674424,"duration_ms":46757,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-14T09:48:48+00:00","event":"handoff_requested","telegram_user_id":894415024,"telegram_message_id":674424,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-14T09:48:48+00:00","event":"handoff_mode_changed","telegram_user_id":894415024,"telegram_message_id":674424,"first_handoff":true}
{"timestamp":"2026-09-14T09:48:48+00:00","event":"sensei_prepare","telegram_user_id":894415024,"telegram_message_id":674424,"amo_lead_id":"42358993"}
{"timestamp":"2026-09-14T09:48:48+00:00","event":"sensei_started","telegram_user_id":894415024,"telegram_message_id":674424,"amo_lead_id":"42358993","result":true}
{"timestamp":"2026-09-14T09:48:49+00:00","event":"handoff_telegram_message_sent","telegram_user_id":894415024,"telegram_message_id":674424}
{"timestamp":"2026-09-14T09:48:49+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":894415024,"telegram_message_id":674424}
{"timestamp":"2026-09-14T09:53:51+00:00","event":"support_mode_check","telegram_user_id":894415024,"telegram_message_id":674436,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T09:53:51+00:00","event":"ai_skipped","telegram_user_id":894415024,"telegram_message_id":674436,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T09:55:33+00:00","event":"support_mode_check","telegram_user_id":219317920,"telegram_message_id":674439,"support_mode":"AI"}
{"timestamp":"2026-09-14T09:55:33+00:00","event":"pipeline_missing_in_db","telegram_user_id":219317920,"telegram_message_id":674439,"amo_lead_id":null}
{"timestamp":"2026-09-14T09:55:33+00:00","event":"legacy_leadid_check","telegram_user_id":219317920,"telegram_message_id":674439,"legacy_leadid":"40736917"}
{"timestamp":"2026-09-14T09:55:35+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":219317920,"telegram_message_id":674439,"amo_lead_id":40736917,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-14T09:55:35+00:00","event":"pipeline_check","telegram_user_id":219317920,"telegram_message_id":674439,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T09:55:35+00:00","event":"ai_request","telegram_user_id":219317920,"telegram_message_id":674439,"message":"Здравствуйте, уже 3 раза нажимал на кнопку «Назначить старшего инструктора», но он так и не назначен."}
{"timestamp":"2026-09-14T09:55:53+00:00","event":"support_mode_check","telegram_user_id":894415024,"telegram_message_id":674440,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T09:55:53+00:00","event":"ai_skipped","telegram_user_id":894415024,"telegram_message_id":674440,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T09:56:15+00:00","event":"ai_response","telegram_user_id":219317920,"telegram_message_id":674439,"duration_ms":40472,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-14T09:56:15+00:00","event":"handoff_requested","telegram_user_id":219317920,"telegram_message_id":674439,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-14T09:56:15+00:00","event":"handoff_mode_changed","telegram_user_id":219317920,"telegram_message_id":674439,"first_handoff":true}
{"timestamp":"2026-09-14T09:56:15+00:00","event":"sensei_prepare","telegram_user_id":219317920,"telegram_message_id":674439,"amo_lead_id":"40736917"}
{"timestamp":"2026-09-14T09:56:16+00:00","event":"sensei_started","telegram_user_id":219317920,"telegram_message_id":674439,"amo_lead_id":"40736917","result":true}
{"timestamp":"2026-09-14T09:56:16+00:00","event":"handoff_telegram_message_sent","telegram_user_id":219317920,"telegram_message_id":674439}
{"timestamp":"2026-09-14T09:56:16+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":219317920,"telegram_message_id":674439}
{"timestamp":"2026-09-14T09:57:03+00:00","event":"support_mode_check","telegram_user_id":678869651,"telegram_message_id":674449,"support_mode":"AI"}
{"timestamp":"2026-09-14T09:57:03+00:00","event":"pipeline_missing_in_db","telegram_user_id":678869651,"telegram_message_id":674449,"amo_lead_id":null}
{"timestamp":"2026-09-14T09:57:03+00:00","event":"legacy_leadid_check","telegram_user_id":678869651,"telegram_message_id":674449,"legacy_leadid":"41458569"}
{"timestamp":"2026-09-14T09:57:05+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":678869651,"telegram_message_id":674449,"contact_id":41458569,"linked_leads_count":2}
{"timestamp":"2026-09-14T09:57:06+00:00","event":"contact_lead_checked","telegram_user_id":678869651,"telegram_message_id":674449,"contact_id":41458569,"amo_lead_id":41192875,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-14T09:57:07+00:00","event":"contact_lead_checked","telegram_user_id":678869651,"telegram_message_id":674449,"contact_id":41458569,"amo_lead_id":41225881,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-14T09:57:07+00:00","event":"contact_ai_lead_found","telegram_user_id":678869651,"telegram_message_id":674449,"contact_id":41458569,"amo_lead_id":41225881,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-14T09:57:07+00:00","event":"pipeline_check","telegram_user_id":678869651,"telegram_message_id":674449,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T09:57:07+00:00","event":"ai_request","telegram_user_id":678869651,"telegram_message_id":674449,"message":"Оплачено"}
{"timestamp":"2026-09-14T09:57:35+00:00","event":"ai_response","telegram_user_id":678869651,"telegram_message_id":674449,"duration_ms":28065,"action":"ANSWER","answer":"Если курс оплачен полностью, дополнительные взносы ждать не нужно. Для регистрации документов предоставьте полный комплект: оригинал медсправки 003-В/у, паспорт, регистрацию/прописку и СНИЛС.\n\nДля допуска к практике также нужны более 50% теории и оригинал медсправки."}
{"timestamp":"2026-09-14T09:57:35+00:00","event":"telegram_ai_answer_sent","telegram_user_id":678869651,"telegram_message_id":674449,"answer":"Если курс оплачен полностью, дополнительные взносы ждать не нужно. Для регистрации документов предоставьте полный комплект: оригинал медсправки 003-В/у, паспорт, регистрацию/прописку и СНИЛС.\n\nДля допуска к практике также нужны более 50% теории и оригинал медсправки."}
{"timestamp":"2026-09-14T09:57:35+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":678869651,"telegram_message_id":674449}
{"timestamp":"2026-09-14T10:00:35+00:00","event":"support_mode_check","telegram_user_id":2021618097,"telegram_message_id":674455,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T10:00:35+00:00","event":"ai_skipped","telegram_user_id":2021618097,"telegram_message_id":674455,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T10:02:37+00:00","event":"support_mode_check","telegram_user_id":1761871607,"telegram_message_id":674456,"support_mode":"AI"}
{"timestamp":"2026-09-14T10:02:37+00:00","event":"pipeline_check","telegram_user_id":1761871607,"telegram_message_id":674456,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T10:02:37+00:00","event":"ai_request","telegram_user_id":1761871607,"telegram_message_id":674456,"message":"Добрый день, вы про меня не забыли?:)"}
{"timestamp":"2026-09-14T10:02:52+00:00","event":"ai_response","telegram_user_id":1761871607,"telegram_message_id":674456,"duration_ms":15053,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-14T10:02:52+00:00","event":"handoff_requested","telegram_user_id":1761871607,"telegram_message_id":674456,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-14T10:02:52+00:00","event":"handoff_mode_changed","telegram_user_id":1761871607,"telegram_message_id":674456,"first_handoff":true}
{"timestamp":"2026-09-14T10:02:52+00:00","event":"sensei_prepare","telegram_user_id":1761871607,"telegram_message_id":674456,"amo_lead_id":"42519139"}
{"timestamp":"2026-09-14T10:02:53+00:00","event":"sensei_started","telegram_user_id":1761871607,"telegram_message_id":674456,"amo_lead_id":"42519139","result":true}
{"timestamp":"2026-09-14T10:02:58+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1761871607,"telegram_message_id":674456}
{"timestamp":"2026-09-14T10:02:58+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1761871607,"telegram_message_id":674456}
{"timestamp":"2026-09-14T10:04:43+00:00","event":"support_mode_check","telegram_user_id":2021618097,"telegram_message_id":674461,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T10:04:43+00:00","event":"ai_skipped","telegram_user_id":2021618097,"telegram_message_id":674461,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T10:10:33+00:00","event":"support_mode_check","telegram_user_id":1761871607,"telegram_message_id":674466,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T10:10:33+00:00","event":"ai_skipped","telegram_user_id":1761871607,"telegram_message_id":674466,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T10:10:50+00:00","event":"support_mode_check","telegram_user_id":274375218,"telegram_message_id":674467,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T10:10:50+00:00","event":"ai_skipped","telegram_user_id":274375218,"telegram_message_id":674467,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T10:11:03+00:00","event":"support_mode_check","telegram_user_id":274375218,"telegram_message_id":674468,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T10:11:03+00:00","event":"ai_skipped","telegram_user_id":274375218,"telegram_message_id":674468,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T10:13:05+00:00","event":"support_mode_check","telegram_user_id":1734613990,"telegram_message_id":674472,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T10:13:05+00:00","event":"ai_skipped","telegram_user_id":1734613990,"telegram_message_id":674472,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T10:13:25+00:00","event":"support_mode_check","telegram_user_id":848987950,"telegram_message_id":674473,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T10:13:25+00:00","event":"ai_skipped","telegram_user_id":848987950,"telegram_message_id":674473,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T10:13:28+00:00","event":"support_mode_check","telegram_user_id":848987950,"telegram_message_id":674474,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T10:13:28+00:00","event":"ai_skipped","telegram_user_id":848987950,"telegram_message_id":674474,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T10:14:03+00:00","event":"support_mode_check","telegram_user_id":274375218,"telegram_message_id":674478,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T10:14:03+00:00","event":"ai_skipped","telegram_user_id":274375218,"telegram_message_id":674478,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T10:14:07+00:00","event":"support_mode_check","telegram_user_id":848987950,"telegram_message_id":674479,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T10:14:07+00:00","event":"ai_skipped","telegram_user_id":848987950,"telegram_message_id":674479,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T10:14:24+00:00","event":"support_mode_check","telegram_user_id":848987950,"telegram_message_id":674480,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T10:14:24+00:00","event":"ai_skipped","telegram_user_id":848987950,"telegram_message_id":674480,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T10:15:29+00:00","event":"support_mode_check","telegram_user_id":848987950,"telegram_message_id":674481,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T10:15:29+00:00","event":"ai_skipped","telegram_user_id":848987950,"telegram_message_id":674481,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T10:16:20+00:00","event":"support_mode_check","telegram_user_id":74591252,"telegram_message_id":674482,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T10:16:20+00:00","event":"ai_skipped","telegram_user_id":74591252,"telegram_message_id":674482,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T10:16:43+00:00","event":"support_mode_check","telegram_user_id":274375218,"telegram_message_id":674484,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T10:16:43+00:00","event":"ai_skipped","telegram_user_id":274375218,"telegram_message_id":674484,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T10:19:44+00:00","event":"support_mode_check","telegram_user_id":274375218,"telegram_message_id":674491,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T10:19:44+00:00","event":"ai_skipped","telegram_user_id":274375218,"telegram_message_id":674491,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T10:20:12+00:00","event":"support_mode_check","telegram_user_id":274375218,"telegram_message_id":674492,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T10:20:12+00:00","event":"ai_skipped","telegram_user_id":274375218,"telegram_message_id":674492,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T10:21:03+00:00","event":"support_mode_check","telegram_user_id":1466945112,"telegram_message_id":674494,"support_mode":"AI"}
{"timestamp":"2026-09-14T10:21:03+00:00","event":"pipeline_missing_in_db","telegram_user_id":1466945112,"telegram_message_id":674494,"amo_lead_id":null}
{"timestamp":"2026-09-14T10:21:03+00:00","event":"legacy_leadid_check","telegram_user_id":1466945112,"telegram_message_id":674494,"legacy_leadid":"38798417"}
{"timestamp":"2026-09-14T10:21:05+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1466945112,"telegram_message_id":674494,"contact_id":38798417,"linked_leads_count":2}
{"timestamp":"2026-09-14T10:21:06+00:00","event":"contact_lead_checked","telegram_user_id":1466945112,"telegram_message_id":674494,"contact_id":38798417,"amo_lead_id":38108661,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-14T10:21:08+00:00","event":"contact_lead_checked","telegram_user_id":1466945112,"telegram_message_id":674494,"contact_id":38798417,"amo_lead_id":38122854,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-14T10:21:08+00:00","event":"contact_ai_lead_found","telegram_user_id":1466945112,"telegram_message_id":674494,"contact_id":38798417,"amo_lead_id":38122854,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
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{"timestamp":"2026-09-14T11:34:54+00:00","event":"ai_skipped","telegram_user_id":673611052,"telegram_message_id":674613,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
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{"timestamp":"2026-09-14T11:35:57+00:00","event":"pipeline_missing_in_db","telegram_user_id":1423482381,"telegram_message_id":674614,"amo_lead_id":null}
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{"timestamp":"2026-09-14T11:36:00+00:00","event":"contact_lead_checked","telegram_user_id":1423482381,"telegram_message_id":674614,"contact_id":41988363,"amo_lead_id":41867951,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-14T11:36:00+00:00","event":"contact_lead_checked","telegram_user_id":1423482381,"telegram_message_id":674614,"contact_id":41988363,"amo_lead_id":41897699,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-14T11:36:00+00:00","event":"contact_ai_lead_found","telegram_user_id":1423482381,"telegram_message_id":674614,"contact_id":41988363,"amo_lead_id":41897699,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-14T11:36:00+00:00","event":"pipeline_check","telegram_user_id":1423482381,"telegram_message_id":674614,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T11:36:00+00:00","event":"ai_request","telegram_user_id":1423482381,"telegram_message_id":674614,"message":"Здравствуйте! У меня два вопроса: можно ли уже сдать теорию в гибдд, если курс закончен и внутренний экзамен сдан? и внутренний экзамен по практике сдается только в 9 утра без исключений? Или можно договориться с инструктором на другое время?"}
{"timestamp":"2026-09-14T11:36:39+00:00","event":"ai_error","telegram_user_id":1423482381,"telegram_message_id":674614,"error_type":"RuntimeException","error":"AI HTTP 500: {\"detail\":\"Internal AI error\"}"}
{"timestamp":"2026-09-14T11:36:39+00:00","event":"ai_error_handoff_sent","telegram_user_id":1423482381,"telegram_message_id":674614}
{"timestamp":"2026-09-14T11:37:33+00:00","event":"support_mode_check","telegram_user_id":1216954214,"telegram_message_id":674618,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T11:37:33+00:00","event":"ai_skipped","telegram_user_id":1216954214,"telegram_message_id":674618,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T11:37:42+00:00","event":"support_mode_check","telegram_user_id":1216954214,"telegram_message_id":674619,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T11:37:42+00:00","event":"ai_skipped","telegram_user_id":1216954214,"telegram_message_id":674619,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T11:39:56+00:00","event":"support_mode_check","telegram_user_id":1659739719,"telegram_message_id":674623,"support_mode":"AI"}
{"timestamp":"2026-09-14T11:39:56+00:00","event":"pipeline_missing_in_db","telegram_user_id":1659739719,"telegram_message_id":674623,"amo_lead_id":null}
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{"timestamp":"2026-09-14T11:39:58+00:00","event":"contact_lead_checked","telegram_user_id":1659739719,"telegram_message_id":674623,"contact_id":41716141,"amo_lead_id":41454941,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-14T11:39:59+00:00","event":"contact_lead_checked","telegram_user_id":1659739719,"telegram_message_id":674623,"contact_id":41716141,"amo_lead_id":41800007,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-14T11:39:59+00:00","event":"contact_ai_lead_found","telegram_user_id":1659739719,"telegram_message_id":674623,"contact_id":41716141,"amo_lead_id":41800007,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-14T11:39:59+00:00","event":"pipeline_check","telegram_user_id":1659739719,"telegram_message_id":674623,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T11:39:59+00:00","event":"ai_request","telegram_user_id":1659739719,"telegram_message_id":674623,"message":"со скольки процентов я могу перейти на практику ?"}
{"timestamp":"2026-09-14T11:40:24+00:00","event":"ai_response","telegram_user_id":1659739719,"telegram_message_id":674623,"duration_ms":25114,"action":"ANSWER","answer":"Чтобы приступить к практике, нужно пройти более 50% теории и предоставить оригинал медицинской справки. При рассрочке также требуется оплатить третий взнос."}
{"timestamp":"2026-09-14T11:40:24+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1659739719,"telegram_message_id":674623,"answer":"Чтобы приступить к практике, нужно пройти более 50% теории и предоставить оригинал медицинской справки. При рассрочке также требуется оплатить третий взнос."}
{"timestamp":"2026-09-14T11:40:25+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1659739719,"telegram_message_id":674623}
{"timestamp":"2026-09-14T11:48:51+00:00","event":"support_mode_check","telegram_user_id":755967142,"telegram_message_id":674627,"support_mode":"AI"}
{"timestamp":"2026-09-14T11:48:51+00:00","event":"pipeline_missing_in_db","telegram_user_id":755967142,"telegram_message_id":674627,"amo_lead_id":null}
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{"timestamp":"2026-09-14T11:48:53+00:00","event":"pipeline_check","telegram_user_id":755967142,"telegram_message_id":674627,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T11:48:53+00:00","event":"ai_request","telegram_user_id":755967142,"telegram_message_id":674627,"message":"Здравствуйте"}
{"timestamp":"2026-09-14T11:49:12+00:00","event":"support_mode_check","telegram_user_id":755967142,"telegram_message_id":674628,"support_mode":"AI"}
{"timestamp":"2026-09-14T11:49:12+00:00","event":"pipeline_check","telegram_user_id":755967142,"telegram_message_id":674628,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T11:49:12+00:00","event":"ai_request","telegram_user_id":755967142,"telegram_message_id":674628,"message":"Оплатила пошлину через Сбербанк"}
{"timestamp":"2026-09-14T11:49:32+00:00","event":"support_mode_check","telegram_user_id":755967142,"telegram_message_id":674630,"support_mode":"AI"}
{"timestamp":"2026-09-14T11:49:32+00:00","event":"pipeline_check","telegram_user_id":755967142,"telegram_message_id":674630,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T11:49:32+00:00","event":"ai_request","telegram_user_id":755967142,"telegram_message_id":674630,"message":"Мне дали только чек могу отправить скан"}
{"timestamp":"2026-09-14T11:49:34+00:00","event":"ai_response","telegram_user_id":755967142,"telegram_message_id":674627,"duration_ms":40702,"action":"ANSWER","answer":"Здравствуйте! Чем могу помочь?"}
{"timestamp":"2026-09-14T11:49:34+00:00","event":"telegram_ai_answer_sent","telegram_user_id":755967142,"telegram_message_id":674627,"answer":"Здравствуйте! Чем могу помочь?"}
{"timestamp":"2026-09-14T11:49:35+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":755967142,"telegram_message_id":674627}
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{"timestamp":"2026-09-14T11:49:46+00:00","event":"sensei_prepare","telegram_user_id":755967142,"telegram_message_id":674628,"amo_lead_id":"37702983"}
{"timestamp":"2026-09-14T11:49:46+00:00","event":"sensei_started","telegram_user_id":755967142,"telegram_message_id":674628,"amo_lead_id":"37702983","result":true}
{"timestamp":"2026-09-14T11:49:49+00:00","event":"handoff_telegram_message_sent","telegram_user_id":755967142,"telegram_message_id":674628}
{"timestamp":"2026-09-14T11:49:49+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":755967142,"telegram_message_id":674628}
{"timestamp":"2026-09-14T11:49:53+00:00","event":"support_mode_check","telegram_user_id":8028297362,"telegram_message_id":674632,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T11:49:53+00:00","event":"ai_skipped","telegram_user_id":8028297362,"telegram_message_id":674632,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T11:50:07+00:00","event":"ai_response","telegram_user_id":755967142,"telegram_message_id":674630,"duration_ms":34690,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-14T11:50:07+00:00","event":"handoff_requested","telegram_user_id":755967142,"telegram_message_id":674630,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-14T11:50:07+00:00","event":"handoff_mode_changed","telegram_user_id":755967142,"telegram_message_id":674630,"first_handoff":false}
{"timestamp":"2026-09-14T11:50:08+00:00","event":"handoff_telegram_message_sent","telegram_user_id":755967142,"telegram_message_id":674630}
{"timestamp":"2026-09-14T11:50:08+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":755967142,"telegram_message_id":674630}
{"timestamp":"2026-09-14T11:52:53+00:00","event":"support_mode_check","telegram_user_id":5115362304,"telegram_message_id":674640,"support_mode":"AI"}
{"timestamp":"2026-09-14T11:52:53+00:00","event":"pipeline_missing_in_db","telegram_user_id":5115362304,"telegram_message_id":674640,"amo_lead_id":null}
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{"timestamp":"2026-09-14T11:52:55+00:00","event":"contact_lead_checked","telegram_user_id":5115362304,"telegram_message_id":674640,"contact_id":42497759,"amo_lead_id":42397639,"amo_pipeline_id":4311799}
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{"timestamp":"2026-09-14T11:52:56+00:00","event":"contact_ai_lead_found","telegram_user_id":5115362304,"telegram_message_id":674640,"contact_id":42497759,"amo_lead_id":42426419,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-14T11:52:56+00:00","event":"pipeline_check","telegram_user_id":5115362304,"telegram_message_id":674640,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T11:52:56+00:00","event":"ai_request","telegram_user_id":5115362304,"telegram_message_id":674640,"message":"Здравствуйте, можно ли поменять инструктора"}
{"timestamp":"2026-09-14T11:53:21+00:00","event":"ai_response","telegram_user_id":5115362304,"telegram_message_id":674640,"duration_ms":24807,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-14T11:53:21+00:00","event":"handoff_mode_changed","telegram_user_id":5115362304,"telegram_message_id":674640,"first_handoff":true}
{"timestamp":"2026-09-14T11:53:21+00:00","event":"sensei_prepare","telegram_user_id":5115362304,"telegram_message_id":674640,"amo_lead_id":"42426419"}
{"timestamp":"2026-09-14T11:53:21+00:00","event":"sensei_started","telegram_user_id":5115362304,"telegram_message_id":674640,"amo_lead_id":"42426419","result":true}
{"timestamp":"2026-09-14T11:53:21+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5115362304,"telegram_message_id":674640}
{"timestamp":"2026-09-14T11:53:22+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5115362304,"telegram_message_id":674640}
{"timestamp":"2026-09-14T11:55:16+00:00","event":"support_mode_check","telegram_user_id":5115362304,"telegram_message_id":674646,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T11:55:16+00:00","event":"ai_skipped","telegram_user_id":5115362304,"telegram_message_id":674646,"reason":"support_mode_human"}
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{"timestamp":"2026-09-14T11:56:06+00:00","event":"ai_skipped","telegram_user_id":74591252,"telegram_message_id":674648,"reason":"support_mode_human"}
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{"timestamp":"2026-09-14T11:56:34+00:00","event":"ai_skipped","telegram_user_id":5115362304,"telegram_message_id":674654,"reason":"support_mode_human"}
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{"timestamp":"2026-09-14T11:56:42+00:00","event":"ai_skipped","telegram_user_id":673611052,"telegram_message_id":674655,"reason":"support_mode_human"}
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{"timestamp":"2026-09-14T11:56:54+00:00","event":"ai_skipped","telegram_user_id":673611052,"telegram_message_id":674657,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T11:56:55+00:00","event":"support_mode_check","telegram_user_id":1216954214,"telegram_message_id":674658,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T11:56:55+00:00","event":"ai_skipped","telegram_user_id":1216954214,"telegram_message_id":674658,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T12:00:07+00:00","event":"support_mode_check","telegram_user_id":7506652846,"telegram_message_id":674668,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T12:00:07+00:00","event":"ai_skipped","telegram_user_id":7506652846,"telegram_message_id":674668,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T12:01:02+00:00","event":"support_mode_check","telegram_user_id":7506652846,"telegram_message_id":674669,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T12:01:02+00:00","event":"ai_skipped","telegram_user_id":7506652846,"telegram_message_id":674669,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T12:02:20+00:00","event":"support_mode_check","telegram_user_id":735254977,"telegram_message_id":674671,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-14T12:11:49+00:00","event":"ai_request","telegram_user_id":1372550551,"telegram_message_id":674685,"message":"здравствуйте, можно ли мне поменять инструктора?😇"}
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{"timestamp":"2026-09-14T12:14:45+00:00","event":"ai_request","telegram_user_id":204930854,"telegram_message_id":674695,"message":"Добрый день!\n\nКак вы написали, у меня заканчивается договор 4 октября. Вчера мой инструктор сказал, что ложится на операцию и в ближайшие два месяца занятий не будет. \n\nВероятно, мне надо найти нового инструктора на оставшиеся у меня 16 часов практического вождения и как-то попробовать успеть хотя бы несколько занятий до истечения договора."}
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{"timestamp":"2026-09-14T12:20:31+00:00","event":"ai_request","telegram_user_id":761487012,"telegram_message_id":674705,"message":"Инструктор сначала уезжал по делам в другой город, затем ушёл в отпуск, а мне нужно продолжать обучение. К тому же хотела бы часть занятий пройти по другой локации, если возможно"}
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{"timestamp":"2026-09-14T12:21:31+00:00","event":"ai_request","telegram_user_id":220328550,"telegram_message_id":674711,"message":"да, но в телеграме и в приложении сообщения уже прочитаны, но без ответа"}
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{"timestamp":"2026-09-14T12:29:43+00:00","event":"ai_request","telegram_user_id":802097966,"telegram_message_id":674737,"message":"Добрый день! Откройте, пожалуйста,  доступ к экзамену внутреннему"}
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{"timestamp":"2026-09-14T13:47:14+00:00","event":"ai_request","telegram_user_id":190310120,"telegram_message_id":674947,"message":"у кого могу уточнить эту информацию?"}
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{"timestamp":"2026-09-14T13:48:07+00:00","event":"ai_request","telegram_user_id":1578691557,"telegram_message_id":674953,"message":"Здравствуйте"}
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{"timestamp":"2026-09-14T13:56:09+00:00","event":"ai_request","telegram_user_id":6115712365,"telegram_message_id":674975,"message":"Добрый день"}
{"timestamp":"2026-09-14T13:56:25+00:00","event":"support_mode_check","telegram_user_id":673611052,"telegram_message_id":674977,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-14T13:56:26+00:00","event":"support_mode_check","telegram_user_id":6115712365,"telegram_message_id":674978,"support_mode":"AI"}
{"timestamp":"2026-09-14T13:56:26+00:00","event":"pipeline_check","telegram_user_id":6115712365,"telegram_message_id":674978,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T13:56:26+00:00","event":"ai_request","telegram_user_id":6115712365,"telegram_message_id":674978,"message":"Мы можем с Вами перейти на другой номер?"}
{"timestamp":"2026-09-14T13:56:32+00:00","event":"support_mode_check","telegram_user_id":1243713243,"telegram_message_id":674980,"support_mode":"AI"}
{"timestamp":"2026-09-14T13:56:32+00:00","event":"pipeline_check","telegram_user_id":1243713243,"telegram_message_id":674980,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T13:56:32+00:00","event":"ai_request","telegram_user_id":1243713243,"telegram_message_id":674980,"message":"Здравствуйте, я сдал внутренний экзамен, когда Можно подойти забрать документы ?"}
{"timestamp":"2026-09-14T13:56:47+00:00","event":"support_mode_check","telegram_user_id":6115712365,"telegram_message_id":674981,"support_mode":"AI"}
{"timestamp":"2026-09-14T13:56:47+00:00","event":"pipeline_check","telegram_user_id":6115712365,"telegram_message_id":674981,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T13:56:47+00:00","event":"ai_request","telegram_user_id":6115712365,"telegram_message_id":674981,"message":"И я хотела бы с октября возобновить занятия"}
{"timestamp":"2026-09-14T13:56:48+00:00","event":"ai_response","telegram_user_id":6115712365,"telegram_message_id":674975,"duration_ms":39097,"action":"ANSWER","answer":"Добрый день! Чем можем помочь?"}
{"timestamp":"2026-09-14T13:56:48+00:00","event":"telegram_ai_answer_sent","telegram_user_id":6115712365,"telegram_message_id":674975,"answer":"Добрый день! Чем можем помочь?"}
{"timestamp":"2026-09-14T13:56:48+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":6115712365,"telegram_message_id":674975}
{"timestamp":"2026-09-14T13:56:50+00:00","event":"ai_response","telegram_user_id":6115712365,"telegram_message_id":674978,"duration_ms":23414,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-14T13:56:50+00:00","event":"handoff_requested","telegram_user_id":6115712365,"telegram_message_id":674978,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-14T13:56:50+00:00","event":"handoff_mode_changed","telegram_user_id":6115712365,"telegram_message_id":674978,"first_handoff":true}
{"timestamp":"2026-09-14T13:56:50+00:00","event":"sensei_prepare","telegram_user_id":6115712365,"telegram_message_id":674978,"amo_lead_id":"39700183"}
{"timestamp":"2026-09-14T13:56:51+00:00","event":"sensei_started","telegram_user_id":6115712365,"telegram_message_id":674978,"amo_lead_id":"39700183","result":true}
{"timestamp":"2026-09-14T13:56:51+00:00","event":"handoff_telegram_message_sent","telegram_user_id":6115712365,"telegram_message_id":674978}
{"timestamp":"2026-09-14T13:56:51+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":6115712365,"telegram_message_id":674978}
{"timestamp":"2026-09-14T13:56:52+00:00","event":"ai_response","telegram_user_id":1243713243,"telegram_message_id":674980,"duration_ms":19859,"action":"ANSWER","answer":"Если сданы оба внутренних экзамена и обучение полностью оплачено, можно предварительно согласовать выдачу документов для самостоятельной сдачи ГИБДД. Забрать их можно в офисе в среду или субботу с подписанием получения.\n\nЕсли сдан только один внутренний экзамен, документы пока не выдаются."}
{"timestamp":"2026-09-14T13:56:52+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1243713243,"telegram_message_id":674980,"answer":"Если сданы оба внутренних экзамена и обучение полностью оплачено, можно предварительно согласовать выдачу документов для самостоятельной сдачи ГИБДД. Забрать их можно в офисе в среду или субботу с подписанием получения.\n\nЕсли сдан только один внутренний экзамен, документы пока не выдаются."}
{"timestamp":"2026-09-14T13:56:52+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1243713243,"telegram_message_id":674980}
{"timestamp":"2026-09-14T13:57:17+00:00","event":"ai_response","telegram_user_id":6115712365,"telegram_message_id":674981,"duration_ms":30754,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-14T13:57:17+00:00","event":"handoff_requested","telegram_user_id":6115712365,"telegram_message_id":674981,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-14T13:57:17+00:00","event":"handoff_mode_changed","telegram_user_id":6115712365,"telegram_message_id":674981,"first_handoff":false}
{"timestamp":"2026-09-14T13:57:18+00:00","event":"handoff_telegram_message_sent","telegram_user_id":6115712365,"telegram_message_id":674981}
{"timestamp":"2026-09-14T13:57:18+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":6115712365,"telegram_message_id":674981}
{"timestamp":"2026-09-14T13:57:39+00:00","event":"support_mode_check","telegram_user_id":837315597,"telegram_message_id":674987,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T13:57:39+00:00","event":"ai_skipped","telegram_user_id":837315597,"telegram_message_id":674987,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T13:57:50+00:00","event":"support_mode_check","telegram_user_id":5742774920,"telegram_message_id":674989,"support_mode":"AI"}
{"timestamp":"2026-09-14T13:57:50+00:00","event":"pipeline_missing_in_db","telegram_user_id":5742774920,"telegram_message_id":674989,"amo_lead_id":null}
{"timestamp":"2026-09-14T13:57:50+00:00","event":"legacy_leadid_check","telegram_user_id":5742774920,"telegram_message_id":674989,"legacy_leadid":"41933223"}
{"timestamp":"2026-09-14T13:57:51+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":5742774920,"telegram_message_id":674989,"contact_id":41933223,"linked_leads_count":2}
{"timestamp":"2026-09-14T13:57:52+00:00","event":"contact_lead_checked","telegram_user_id":5742774920,"telegram_message_id":674989,"contact_id":41933223,"amo_lead_id":41785437,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-14T13:57:52+00:00","event":"contact_lead_checked","telegram_user_id":5742774920,"telegram_message_id":674989,"contact_id":41933223,"amo_lead_id":41790645,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-14T13:57:52+00:00","event":"contact_ai_lead_found","telegram_user_id":5742774920,"telegram_message_id":674989,"contact_id":41933223,"amo_lead_id":41790645,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-14T13:57:52+00:00","event":"pipeline_check","telegram_user_id":5742774920,"telegram_message_id":674989,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T13:57:52+00:00","event":"ai_request","telegram_user_id":5742774920,"telegram_message_id":674989,"message":"Можете открыть доступ к сдаче устного экзамена"}
{"timestamp":"2026-09-14T13:58:07+00:00","event":"ai_response","telegram_user_id":5742774920,"telegram_message_id":674989,"duration_ms":14438,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-14T13:58:07+00:00","event":"handoff_requested","telegram_user_id":5742774920,"telegram_message_id":674989,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-14T13:58:07+00:00","event":"handoff_mode_changed","telegram_user_id":5742774920,"telegram_message_id":674989,"first_handoff":true}
{"timestamp":"2026-09-14T13:58:07+00:00","event":"sensei_prepare","telegram_user_id":5742774920,"telegram_message_id":674989,"amo_lead_id":"41790645"}
{"timestamp":"2026-09-14T13:58:07+00:00","event":"sensei_started","telegram_user_id":5742774920,"telegram_message_id":674989,"amo_lead_id":"41790645","result":true}
{"timestamp":"2026-09-14T13:58:08+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5742774920,"telegram_message_id":674989}
{"timestamp":"2026-09-14T13:58:08+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5742774920,"telegram_message_id":674989}
{"timestamp":"2026-09-14T13:58:08+00:00","event":"support_mode_check","telegram_user_id":837315597,"telegram_message_id":674992,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T13:58:08+00:00","event":"ai_skipped","telegram_user_id":837315597,"telegram_message_id":674992,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T13:58:08+00:00","event":"support_mode_check","telegram_user_id":1243713243,"telegram_message_id":674991,"support_mode":"AI"}
{"timestamp":"2026-09-14T13:58:08+00:00","event":"pipeline_check","telegram_user_id":1243713243,"telegram_message_id":674991,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T13:58:08+00:00","event":"ai_request","telegram_user_id":1243713243,"telegram_message_id":674991,"message":"Сданы оба экзамена"}
{"timestamp":"2026-09-14T13:59:01+00:00","event":"support_mode_check","telegram_user_id":1003563787,"telegram_message_id":674999,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T13:59:01+00:00","event":"ai_skipped","telegram_user_id":1003563787,"telegram_message_id":674999,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T13:59:04+00:00","event":"ai_response","telegram_user_id":1243713243,"telegram_message_id":674991,"duration_ms":56040,"action":"ANSWER","answer":"Если речь о двух внутренних экзаменах, следующий этап — сдача экзаменов в ГИБДД, при условии полной оплаты обучения.\n\nМожно выбрать:\n- **с автошколой** — школа подаёт документы и сопровождает до полной сдачи;\n- **самостоятельно** — предварительно согласовать выдачу документов, забрать их и сдавать экзамены самостоятельно."}
{"timestamp":"2026-09-14T13:59:05+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1243713243,"telegram_message_id":674991,"answer":"Если речь о двух внутренних экзаменах, следующий этап — сдача экзаменов в ГИБДД, при условии полной оплаты обучения.\n\nМожно выбрать:\n- **с автошколой** — школа подаёт документы и сопровождает до полной сдачи;\n- **самостоятельно** — предварительно согласовать выдачу документов, забрать их и сдавать экзамены самостоятельно."}
{"timestamp":"2026-09-14T13:59:05+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1243713243,"telegram_message_id":674991}
{"timestamp":"2026-09-14T13:59:14+00:00","event":"support_mode_check","telegram_user_id":166454866,"telegram_message_id":675001,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T13:59:14+00:00","event":"ai_skipped","telegram_user_id":166454866,"telegram_message_id":675001,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T13:59:24+00:00","event":"support_mode_check","telegram_user_id":166454866,"telegram_message_id":675002,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T13:59:24+00:00","event":"ai_skipped","telegram_user_id":166454866,"telegram_message_id":675002,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T14:00:03+00:00","event":"support_mode_check","telegram_user_id":1243713243,"telegram_message_id":675005,"support_mode":"AI"}
{"timestamp":"2026-09-14T14:00:03+00:00","event":"pipeline_check","telegram_user_id":1243713243,"telegram_message_id":675005,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-14T14:00:03+00:00","event":"ai_request","telegram_user_id":1243713243,"telegram_message_id":675005,"message":"Хочу сдавать самостоятельно"}
{"timestamp":"2026-09-14T14:00:20+00:00","event":"ai_response","telegram_user_id":1243713243,"telegram_message_id":675005,"duration_ms":16398,"action":"ANSWER","answer":"Самостоятельная сдача возможна после сдачи обоих внутренних экзаменов и полной оплаты обучения. Нужно заранее согласовать выдачу документов, уточнить офис и приехать за ними в среду или субботу, подписав получение. Плата за открепление 5 000 ₽ не применяется."}
{"timestamp":"2026-09-14T14:00:20+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1243713243,"telegram_message_id":675005,"answer":"Самостоятельная сдача возможна после сдачи обоих внутренних экзаменов и полной оплаты обучения. Нужно заранее согласовать выдачу документов, уточнить офис и приехать за ними в среду или субботу, подписав получение. Плата за открепление 5 000 ₽ не применяется."}
{"timestamp":"2026-09-14T14:00:20+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1243713243,"telegram_message_id":675005}
{"timestamp":"2026-09-14T14:01:28+00:00","event":"support_mode_check","telegram_user_id":166454866,"telegram_message_id":675009,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T14:01:28+00:00","event":"ai_skipped","telegram_user_id":166454866,"telegram_message_id":675009,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T14:02:36+00:00","event":"support_mode_check","telegram_user_id":1003563787,"telegram_message_id":675012,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T14:02:36+00:00","event":"ai_skipped","telegram_user_id":1003563787,"telegram_message_id":675012,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T14:02:50+00:00","event":"support_mode_check","telegram_user_id":1003563787,"telegram_message_id":675013,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T14:02:50+00:00","event":"ai_skipped","telegram_user_id":1003563787,"telegram_message_id":675013,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T14:03:56+00:00","event":"support_mode_check","telegram_user_id":673611052,"telegram_message_id":675015,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T14:03:56+00:00","event":"ai_skipped","telegram_user_id":673611052,"telegram_message_id":675015,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T14:04:19+00:00","event":"support_mode_check","telegram_user_id":673611052,"telegram_message_id":675016,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T14:04:19+00:00","event":"ai_skipped","telegram_user_id":673611052,"telegram_message_id":675016,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T14:04:49+00:00","event":"support_mode_check","telegram_user_id":673611052,"telegram_message_id":675017,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T14:04:49+00:00","event":"ai_skipped","telegram_user_id":673611052,"telegram_message_id":675017,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T14:10:07+00:00","event":"support_mode_check","telegram_user_id":673611052,"telegram_message_id":675020,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T14:10:07+00:00","event":"ai_skipped","telegram_user_id":673611052,"telegram_message_id":675020,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T14:10:45+00:00","event":"support_mode_check","telegram_user_id":7506652846,"telegram_message_id":675021,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T14:10:45+00:00","event":"ai_skipped","telegram_user_id":7506652846,"telegram_message_id":675021,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T14:14:15+00:00","event":"support_mode_check","telegram_user_id":6115712365,"telegram_message_id":675025,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T14:14:15+00:00","event":"ai_skipped","telegram_user_id":6115712365,"telegram_message_id":675025,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T14:19:18+00:00","event":"support_mode_check","telegram_user_id":6115712365,"telegram_message_id":675033,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T14:19:18+00:00","event":"ai_skipped","telegram_user_id":6115712365,"telegram_message_id":675033,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T14:19:31+00:00","event":"support_mode_check","telegram_user_id":6115712365,"telegram_message_id":675034,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T14:19:31+00:00","event":"ai_skipped","telegram_user_id":6115712365,"telegram_message_id":675034,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T14:19:40+00:00","event":"support_mode_check","telegram_user_id":6115712365,"telegram_message_id":675035,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T14:19:40+00:00","event":"ai_skipped","telegram_user_id":6115712365,"telegram_message_id":675035,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T14:23:17+00:00","event":"support_mode_check","telegram_user_id":6115712365,"telegram_message_id":675047,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T14:23:17+00:00","event":"ai_skipped","telegram_user_id":6115712365,"telegram_message_id":675047,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T14:23:40+00:00","event":"support_mode_check","telegram_user_id":6115712365,"telegram_message_id":675048,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T14:23:40+00:00","event":"ai_skipped","telegram_user_id":6115712365,"telegram_message_id":675048,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T14:26:22+00:00","event":"support_mode_check","telegram_user_id":7506652846,"telegram_message_id":675058,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T14:26:22+00:00","event":"ai_skipped","telegram_user_id":7506652846,"telegram_message_id":675058,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T14:27:00+00:00","event":"support_mode_check","telegram_user_id":755967142,"telegram_message_id":675059,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T14:27:00+00:00","event":"ai_skipped","telegram_user_id":755967142,"telegram_message_id":675059,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T14:27:33+00:00","event":"support_mode_check","telegram_user_id":876460039,"telegram_message_id":675061,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T14:27:33+00:00","event":"ai_skipped","telegram_user_id":876460039,"telegram_message_id":675061,"reason":"support_mode_human"}
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{"timestamp":"2026-09-14T14:27:51+00:00","event":"ai_skipped","telegram_user_id":673611052,"telegram_message_id":675063,"reason":"support_mode_human"}
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{"timestamp":"2026-09-14T14:27:55+00:00","event":"ai_skipped","telegram_user_id":848987950,"telegram_message_id":675064,"reason":"support_mode_human"}
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{"timestamp":"2026-09-14T14:30:39+00:00","event":"ai_skipped","telegram_user_id":6115712365,"telegram_message_id":675068,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T14:30:51+00:00","event":"support_mode_check","telegram_user_id":6115712365,"telegram_message_id":675069,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T14:30:51+00:00","event":"ai_skipped","telegram_user_id":6115712365,"telegram_message_id":675069,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T14:33:38+00:00","event":"support_mode_check","telegram_user_id":8442015827,"telegram_message_id":675080,"support_mode":"HUMAN"}
{"timestamp":"2026-09-14T14:33:38+00:00","event":"ai_skipped","telegram_user_id":8442015827,"telegram_message_id":675080,"reason":"support_mode_human"}
{"timestamp":"2026-09-14T14:37:42+00:00","event":"support_mode_check","telegram_user_id":8442015827,"telegram_message_id":675082,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-14T16:43:45+00:00","event":"ai_request","telegram_user_id":863713658,"telegram_message_id":675268,"message":"Здравствуйте! Подскажите, какие инструкторы есть рядом со мной? Метро Скобелевская."}
{"timestamp":"2026-09-14T16:45:45+00:00","event":"ai_error","telegram_user_id":863713658,"telegram_message_id":675268,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
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{"timestamp":"2026-09-14T16:48:52+00:00","event":"ai_request","telegram_user_id":1647326010,"telegram_message_id":675281,"message":"Здравствуйте, извините, можете, пожалуйста, открыть новую попытку на экзамен в приложении?"}
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{"timestamp":"2026-09-14T16:50:55+00:00","event":"support_mode_check","telegram_user_id":689892152,"telegram_message_id":675285,"support_mode":"AI"}
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{"timestamp":"2026-09-14T16:50:55+00:00","event":"ai_request","telegram_user_id":689892152,"telegram_message_id":675285,"message":"Здравствуйте!\nА мне можно не проходить теорию в приложении до конца? Меня допустят к экзамену? Если я изучаю теорию по другим ресурсам"}
{"timestamp":"2026-09-14T16:51:20+00:00","event":"ai_response","telegram_user_id":689892152,"telegram_message_id":675285,"duration_ms":25309,"action":"ANSWER","answer":"Здравствуйте! Для допуска к внутреннему теоретическому экзамену нужно пройти 100% теории в приложении или веб-версии. Изучать материал дополнительно по другим ресурсам можно, но без завершения теории до 100% экзамен не откроется."}
{"timestamp":"2026-09-14T16:51:21+00:00","event":"telegram_ai_answer_sent","telegram_user_id":689892152,"telegram_message_id":675285,"answer":"Здравствуйте! Для допуска к внутреннему теоретическому экзамену нужно пройти 100% теории в приложении или веб-версии. Изучать материал дополнительно по другим ресурсам можно, но без завершения теории до 100% экзамен не откроется."}
{"timestamp":"2026-09-14T16:51:21+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":689892152,"telegram_message_id":675285}
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{"timestamp":"2026-09-14T19:15:05+00:00","event":"ai_request","telegram_user_id":7691170701,"telegram_message_id":675358,"message":"То есть можно на другую карту вернуть"}
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{"timestamp":"2026-09-14T21:55:09+00:00","event":"contact_ai_lead_found","telegram_user_id":725051810,"telegram_message_id":675401,"contact_id":31518989,"amo_lead_id":42394469,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
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{"timestamp":"2026-09-14T21:55:09+00:00","event":"ai_request","telegram_user_id":725051810,"telegram_message_id":675401,"message":"Здравствуйте! я хотела заморозку сделать с 16-22 сентября, потому что меня не будет в Москве"}
{"timestamp":"2026-09-14T21:55:34+00:00","event":"ai_response","telegram_user_id":725051810,"telegram_message_id":675401,"duration_ms":25310,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-14T22:13:39+00:00","event":"support_mode_check","telegram_user_id":709537346,"telegram_message_id":675404,"support_mode":"AI"}
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{"timestamp":"2026-09-14T22:13:39+00:00","event":"ai_skipped","telegram_user_id":709537346,"telegram_message_id":675404,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T02:37:16+00:00","event":"support_mode_check","telegram_user_id":1051257183,"telegram_message_id":675411,"support_mode":"AI"}
{"timestamp":"2026-09-15T02:37:16+00:00","event":"pipeline_check","telegram_user_id":1051257183,"telegram_message_id":675411,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T02:37:16+00:00","event":"ai_request","telegram_user_id":1051257183,"telegram_message_id":675411,"message":"Здравствуйте,после назначения инструктора написал ему в телеграмме,но уже 5 день нет ответа,подскажите мои действия"}
{"timestamp":"2026-09-15T02:39:16+00:00","event":"ai_error","telegram_user_id":1051257183,"telegram_message_id":675411,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-15T02:39:17+00:00","event":"ai_error_handoff_sent","telegram_user_id":1051257183,"telegram_message_id":675411}
{"timestamp":"2026-09-15T03:32:57+00:00","event":"support_mode_check","telegram_user_id":533685819,"telegram_message_id":675414,"support_mode":"AI"}
{"timestamp":"2026-09-15T03:32:57+00:00","event":"pipeline_missing_in_db","telegram_user_id":533685819,"telegram_message_id":675414,"amo_lead_id":null}
{"timestamp":"2026-09-15T03:32:57+00:00","event":"legacy_leadid_check","telegram_user_id":533685819,"telegram_message_id":675414,"legacy_leadid":"39803075"}
{"timestamp":"2026-09-15T03:32:58+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":533685819,"telegram_message_id":675414,"amo_lead_id":39803075,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-15T03:32:58+00:00","event":"pipeline_check","telegram_user_id":533685819,"telegram_message_id":675414,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T03:32:58+00:00","event":"ai_request","telegram_user_id":533685819,"telegram_message_id":675414,"message":"Здравствуйте! Хочу отказаться от дальнейшего обучения в автошколе и оформить возврат денежных средств за неоказанные услуги.\nВ связи с семейными обстоятельствами вынуждена переехать и отказаться от обучения. \n\n\nНа данный момент я прошла только теоретическую часть в онлайн-формате. Практические занятия по вождению не начинала, медкомиссию через автошколу не проходила, к экзаменам не приступала, к другим этапам обучения не приступала.\n\nПрошу произвести расчёт стоимости фактически оказанных услуг и вернуть денежные средства за неоказанную часть обучения.\n\nПодскажите, пожалуйста, как оформить заявление на возврат? \n\nСпасибо"}
{"timestamp":"2026-09-15T03:33:25+00:00","event":"ai_response","telegram_user_id":533685819,"telegram_message_id":675414,"duration_ms":26759,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-15T03:33:25+00:00","event":"handoff_requested","telegram_user_id":533685819,"telegram_message_id":675414,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-15T03:33:25+00:00","event":"handoff_mode_changed","telegram_user_id":533685819,"telegram_message_id":675414,"first_handoff":false}
{"timestamp":"2026-09-15T03:33:26+00:00","event":"handoff_telegram_message_sent","telegram_user_id":533685819,"telegram_message_id":675414}
{"timestamp":"2026-09-15T03:33:26+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":533685819,"telegram_message_id":675414}
{"timestamp":"2026-09-15T04:38:47+00:00","event":"support_mode_check","telegram_user_id":491775649,"telegram_message_id":675418,"support_mode":"AI"}
{"timestamp":"2026-09-15T04:38:47+00:00","event":"pipeline_check","telegram_user_id":491775649,"telegram_message_id":675418,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T04:38:47+00:00","event":"ai_request","telegram_user_id":491775649,"telegram_message_id":675418,"message":"Добрый день 🌞.В субботу не смогла приехать Буду сегодня после обеда"}
{"timestamp":"2026-09-15T04:38:58+00:00","event":"ai_response","telegram_user_id":491775649,"telegram_message_id":675418,"duration_ms":11537,"action":"ANSWER","answer":"Добрый день! Документы выдают только по средам и субботам, после предварительного согласования и уточнения офиса. В какой офис планируете приехать?"}
{"timestamp":"2026-09-15T04:38:58+00:00","event":"telegram_ai_answer_sent","telegram_user_id":491775649,"telegram_message_id":675418,"answer":"Добрый день! Документы выдают только по средам и субботам, после предварительного согласования и уточнения офиса. В какой офис планируете приехать?"}
{"timestamp":"2026-09-15T04:38:59+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":491775649,"telegram_message_id":675418}
{"timestamp":"2026-09-15T04:39:15+00:00","event":"support_mode_check","telegram_user_id":491775649,"telegram_message_id":675421,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T04:39:15+00:00","event":"ai_skipped","telegram_user_id":491775649,"telegram_message_id":675421,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T04:39:28+00:00","event":"support_mode_check","telegram_user_id":491775649,"telegram_message_id":675422,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T04:39:28+00:00","event":"ai_skipped","telegram_user_id":491775649,"telegram_message_id":675422,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T04:57:53+00:00","event":"support_mode_check","telegram_user_id":196042807,"telegram_message_id":675428,"support_mode":"AI"}
{"timestamp":"2026-09-15T04:57:53+00:00","event":"pipeline_check","telegram_user_id":196042807,"telegram_message_id":675428,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T04:57:53+00:00","event":"ai_request","telegram_user_id":196042807,"telegram_message_id":675428,"message":"Дайте ссылку на очередной платеж, пожалуйста"}
{"timestamp":"2026-09-15T04:58:41+00:00","event":"ai_response","telegram_user_id":196042807,"telegram_message_id":675428,"duration_ms":48899,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-15T04:58:41+00:00","event":"handoff_requested","telegram_user_id":196042807,"telegram_message_id":675428,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-15T04:58:41+00:00","event":"handoff_mode_changed","telegram_user_id":196042807,"telegram_message_id":675428,"first_handoff":false}
{"timestamp":"2026-09-15T04:58:42+00:00","event":"handoff_telegram_message_sent","telegram_user_id":196042807,"telegram_message_id":675428}
{"timestamp":"2026-09-15T04:58:42+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":196042807,"telegram_message_id":675428}
{"timestamp":"2026-09-15T05:12:25+00:00","event":"support_mode_check","telegram_user_id":1345133112,"telegram_message_id":675431,"support_mode":"AI"}
{"timestamp":"2026-09-15T05:12:25+00:00","event":"pipeline_missing_in_db","telegram_user_id":1345133112,"telegram_message_id":675431,"amo_lead_id":null}
{"timestamp":"2026-09-15T05:12:25+00:00","event":"legacy_leadid_check","telegram_user_id":1345133112,"telegram_message_id":675431,"legacy_leadid":"41894885"}
{"timestamp":"2026-09-15T05:12:26+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":1345133112,"telegram_message_id":675431,"amo_lead_id":41894885,"amo_pipeline_id":4311799,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-15T05:12:26+00:00","event":"pipeline_check","telegram_user_id":1345133112,"telegram_message_id":675431,"amo_pipeline_id":4311799,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T05:12:26+00:00","event":"ai_skipped","telegram_user_id":1345133112,"telegram_message_id":675431,"reason":"wrong_pipeline","amo_pipeline_id":4311799,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T05:14:10+00:00","event":"support_mode_check","telegram_user_id":1063030698,"telegram_message_id":675433,"support_mode":"AI"}
{"timestamp":"2026-09-15T05:14:10+00:00","event":"pipeline_check","telegram_user_id":1063030698,"telegram_message_id":675433,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T05:14:10+00:00","event":"ai_request","telegram_user_id":1063030698,"telegram_message_id":675433,"message":"Доброе утро!\nПрошу направить ссылку или QR код для оплаты последнего платежа"}
{"timestamp":"2026-09-15T05:14:13+00:00","event":"ai_response","telegram_user_id":1063030698,"telegram_message_id":675433,"duration_ms":2281,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-15T05:14:13+00:00","event":"handoff_requested","telegram_user_id":1063030698,"telegram_message_id":675433,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-15T05:14:13+00:00","event":"sensei_prepare","telegram_user_id":1063030698,"telegram_message_id":675433,"amo_lead_id":"42641431"}
{"timestamp":"2026-09-15T05:14:13+00:00","event":"sensei_started","telegram_user_id":1063030698,"telegram_message_id":675433,"amo_lead_id":"42641431","result":true}
{"timestamp":"2026-09-15T05:14:14+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1063030698,"telegram_message_id":675433}
{"timestamp":"2026-09-15T05:14:14+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1063030698,"telegram_message_id":675433}
{"timestamp":"2026-09-15T05:46:31+00:00","event":"support_mode_check","telegram_user_id":607463646,"telegram_message_id":675449,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T05:46:31+00:00","event":"ai_skipped","telegram_user_id":607463646,"telegram_message_id":675449,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T05:59:43+00:00","event":"support_mode_check","telegram_user_id":1936003481,"telegram_message_id":675459,"support_mode":"AI"}
{"timestamp":"2026-09-15T05:59:43+00:00","event":"pipeline_check","telegram_user_id":1936003481,"telegram_message_id":675459,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T05:59:43+00:00","event":"ai_skipped","telegram_user_id":1936003481,"telegram_message_id":675459,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T06:02:08+00:00","event":"support_mode_check","telegram_user_id":1345133112,"telegram_message_id":675462,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T06:02:08+00:00","event":"ai_skipped","telegram_user_id":1345133112,"telegram_message_id":675462,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T06:02:41+00:00","event":"support_mode_check","telegram_user_id":1345133112,"telegram_message_id":675464,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T06:02:41+00:00","event":"ai_skipped","telegram_user_id":1345133112,"telegram_message_id":675464,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T06:07:12+00:00","event":"support_mode_check","telegram_user_id":1936003481,"telegram_message_id":675481,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T06:07:12+00:00","event":"ai_skipped","telegram_user_id":1936003481,"telegram_message_id":675481,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T06:08:37+00:00","event":"support_mode_check","telegram_user_id":296768605,"telegram_message_id":675483,"support_mode":"AI"}
{"timestamp":"2026-09-15T06:08:37+00:00","event":"pipeline_check","telegram_user_id":296768605,"telegram_message_id":675483,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T06:08:37+00:00","event":"ai_request","telegram_user_id":296768605,"telegram_message_id":675483,"message":"добрый день) а как я пойму что меня добавили в чат?"}
{"timestamp":"2026-09-15T06:08:38+00:00","event":"ai_response","telegram_user_id":296768605,"telegram_message_id":675483,"duration_ms":369,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-15T06:08:38+00:00","event":"handoff_requested","telegram_user_id":296768605,"telegram_message_id":675483,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-15T06:08:38+00:00","event":"handoff_mode_changed","telegram_user_id":296768605,"telegram_message_id":675483,"first_handoff":true}
{"timestamp":"2026-09-15T06:08:38+00:00","event":"sensei_prepare","telegram_user_id":296768605,"telegram_message_id":675483,"amo_lead_id":"42103825"}
{"timestamp":"2026-09-15T06:08:39+00:00","event":"sensei_started","telegram_user_id":296768605,"telegram_message_id":675483,"amo_lead_id":"42103825","result":true}
{"timestamp":"2026-09-15T06:08:39+00:00","event":"handoff_telegram_message_sent","telegram_user_id":296768605,"telegram_message_id":675483}
{"timestamp":"2026-09-15T06:08:39+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":296768605,"telegram_message_id":675483}
{"timestamp":"2026-09-15T06:14:45+00:00","event":"support_mode_check","telegram_user_id":681268105,"telegram_message_id":675501,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T06:14:45+00:00","event":"ai_skipped","telegram_user_id":681268105,"telegram_message_id":675501,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T06:16:00+00:00","event":"support_mode_check","telegram_user_id":681268105,"telegram_message_id":675503,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T06:16:00+00:00","event":"ai_skipped","telegram_user_id":681268105,"telegram_message_id":675503,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T06:16:22+00:00","event":"support_mode_check","telegram_user_id":1936003481,"telegram_message_id":675504,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T06:16:22+00:00","event":"ai_skipped","telegram_user_id":1936003481,"telegram_message_id":675504,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T06:17:53+00:00","event":"support_mode_check","telegram_user_id":681268105,"telegram_message_id":675507,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T06:17:53+00:00","event":"ai_skipped","telegram_user_id":681268105,"telegram_message_id":675507,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T06:17:57+00:00","event":"support_mode_check","telegram_user_id":681268105,"telegram_message_id":675508,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T06:17:57+00:00","event":"ai_skipped","telegram_user_id":681268105,"telegram_message_id":675508,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T06:18:06+00:00","event":"support_mode_check","telegram_user_id":681268105,"telegram_message_id":675510,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T06:18:06+00:00","event":"ai_skipped","telegram_user_id":681268105,"telegram_message_id":675510,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T06:18:49+00:00","event":"support_mode_check","telegram_user_id":1475212692,"telegram_message_id":675513,"support_mode":"AI"}
{"timestamp":"2026-09-15T06:18:49+00:00","event":"pipeline_check","telegram_user_id":1475212692,"telegram_message_id":675513,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T06:18:49+00:00","event":"ai_skipped","telegram_user_id":1475212692,"telegram_message_id":675513,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T06:21:01+00:00","event":"support_mode_check","telegram_user_id":681268105,"telegram_message_id":675517,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T06:21:01+00:00","event":"ai_skipped","telegram_user_id":681268105,"telegram_message_id":675517,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T06:23:59+00:00","event":"support_mode_check","telegram_user_id":1463382536,"telegram_message_id":675519,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T06:23:59+00:00","event":"ai_skipped","telegram_user_id":1463382536,"telegram_message_id":675519,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T06:26:28+00:00","event":"support_mode_check","telegram_user_id":889351824,"telegram_message_id":675524,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T06:26:28+00:00","event":"ai_skipped","telegram_user_id":889351824,"telegram_message_id":675524,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T06:30:10+00:00","event":"support_mode_check","telegram_user_id":772204345,"telegram_message_id":675533,"support_mode":"AI"}
{"timestamp":"2026-09-15T06:30:10+00:00","event":"pipeline_check","telegram_user_id":772204345,"telegram_message_id":675533,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T06:30:10+00:00","event":"ai_request","telegram_user_id":772204345,"telegram_message_id":675533,"message":"Здравствуйте, у вас лицензия закончилась что ли? Вашей автошколы нет на госуслугах уже который день пробую"}
{"timestamp":"2026-09-15T06:31:56+00:00","event":"support_mode_check","telegram_user_id":863713658,"telegram_message_id":675535,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T06:31:56+00:00","event":"ai_skipped","telegram_user_id":863713658,"telegram_message_id":675535,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T06:32:10+00:00","event":"ai_error","telegram_user_id":772204345,"telegram_message_id":675533,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-15T06:32:11+00:00","event":"ai_error_handoff_sent","telegram_user_id":772204345,"telegram_message_id":675533}
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{"timestamp":"2026-09-15T10:02:07+00:00","event":"ai_response","telegram_user_id":834433297,"telegram_message_id":676003,"duration_ms":10249,"action":"ANSWER","answer":"Для обучения используйте приложение «Хочу водить». Также можно заниматься через веб-версию учебного кабинета на компьютере. Приложение «Автошкола-Контроль» больше не используется."}
{"timestamp":"2026-09-15T10:02:09+00:00","event":"telegram_ai_answer_sent","telegram_user_id":834433297,"telegram_message_id":676003,"answer":"Для обучения используйте приложение «Хочу водить». Также можно заниматься через веб-версию учебного кабинета на компьютере. Приложение «Автошкола-Контроль» больше не используется."}
{"timestamp":"2026-09-15T10:02:10+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":834433297,"telegram_message_id":676003}
{"timestamp":"2026-09-15T10:02:14+00:00","event":"support_mode_check","telegram_user_id":1908387336,"telegram_message_id":676005,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T10:02:14+00:00","event":"ai_skipped","telegram_user_id":1908387336,"telegram_message_id":676005,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T10:03:43+00:00","event":"support_mode_check","telegram_user_id":1377737844,"telegram_message_id":676010,"support_mode":"AI"}
{"timestamp":"2026-09-15T10:03:43+00:00","event":"pipeline_missing_in_db","telegram_user_id":1377737844,"telegram_message_id":676010,"amo_lead_id":null}
{"timestamp":"2026-09-15T10:03:43+00:00","event":"legacy_leadid_check","telegram_user_id":1377737844,"telegram_message_id":676010,"legacy_leadid":"12191"}
{"timestamp":"2026-09-15T10:03:46+00:00","event":"legacy_contact_fetch_error","telegram_user_id":1377737844,"telegram_message_id":676010,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-15T10:03:46+00:00","event":"pipeline_check","telegram_user_id":1377737844,"telegram_message_id":676010,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T10:03:46+00:00","event":"ai_skipped","telegram_user_id":1377737844,"telegram_message_id":676010,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T10:04:34+00:00","event":"support_mode_check","telegram_user_id":629797627,"telegram_message_id":676012,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T10:04:34+00:00","event":"ai_skipped","telegram_user_id":629797627,"telegram_message_id":676012,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T10:05:12+00:00","event":"support_mode_check","telegram_user_id":6070187692,"telegram_message_id":676016,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T10:05:12+00:00","event":"ai_skipped","telegram_user_id":6070187692,"telegram_message_id":676016,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T10:06:40+00:00","event":"support_mode_check","telegram_user_id":1377737844,"telegram_message_id":676025,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T10:06:40+00:00","event":"ai_skipped","telegram_user_id":1377737844,"telegram_message_id":676025,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T10:06:55+00:00","event":"support_mode_check","telegram_user_id":967039624,"telegram_message_id":676027,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T10:06:55+00:00","event":"ai_skipped","telegram_user_id":967039624,"telegram_message_id":676027,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T10:07:08+00:00","event":"support_mode_check","telegram_user_id":421349040,"telegram_message_id":676029,"support_mode":"AI"}
{"timestamp":"2026-09-15T10:07:08+00:00","event":"pipeline_missing_in_db","telegram_user_id":421349040,"telegram_message_id":676029,"amo_lead_id":null}
{"timestamp":"2026-09-15T10:07:08+00:00","event":"legacy_leadid_check","telegram_user_id":421349040,"telegram_message_id":676029,"legacy_leadid":"41732039"}
{"timestamp":"2026-09-15T10:07:11+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":421349040,"telegram_message_id":676029,"contact_id":41732039,"linked_leads_count":1}
{"timestamp":"2026-09-15T10:07:12+00:00","event":"contact_lead_checked","telegram_user_id":421349040,"telegram_message_id":676029,"contact_id":41732039,"amo_lead_id":41478947,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-15T10:07:12+00:00","event":"pipeline_check","telegram_user_id":421349040,"telegram_message_id":676029,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T10:07:12+00:00","event":"ai_skipped","telegram_user_id":421349040,"telegram_message_id":676029,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T10:09:07+00:00","event":"support_mode_check","telegram_user_id":893135632,"telegram_message_id":676032,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T10:09:07+00:00","event":"ai_skipped","telegram_user_id":893135632,"telegram_message_id":676032,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T10:09:32+00:00","event":"support_mode_check","telegram_user_id":1041868342,"telegram_message_id":676033,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T10:09:32+00:00","event":"ai_skipped","telegram_user_id":1041868342,"telegram_message_id":676033,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T10:14:02+00:00","event":"support_mode_check","telegram_user_id":967039624,"telegram_message_id":676040,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T10:14:02+00:00","event":"ai_skipped","telegram_user_id":967039624,"telegram_message_id":676040,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T10:15:46+00:00","event":"support_mode_check","telegram_user_id":681268105,"telegram_message_id":676042,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T10:15:46+00:00","event":"ai_skipped","telegram_user_id":681268105,"telegram_message_id":676042,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T10:16:03+00:00","event":"support_mode_check","telegram_user_id":399822057,"telegram_message_id":676044,"support_mode":"AI"}
{"timestamp":"2026-09-15T10:16:03+00:00","event":"pipeline_check","telegram_user_id":399822057,"telegram_message_id":676044,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T10:16:03+00:00","event":"ai_request","telegram_user_id":399822057,"telegram_message_id":676044,"message":"да"}
{"timestamp":"2026-09-15T10:16:28+00:00","event":"ai_response","telegram_user_id":399822057,"telegram_message_id":676044,"duration_ms":25155,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-15T10:16:28+00:00","event":"handoff_requested","telegram_user_id":399822057,"telegram_message_id":676044,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-15T10:16:28+00:00","event":"handoff_mode_changed","telegram_user_id":399822057,"telegram_message_id":676044,"first_handoff":true}
{"timestamp":"2026-09-15T10:16:28+00:00","event":"sensei_prepare","telegram_user_id":399822057,"telegram_message_id":676044,"amo_lead_id":"42375029"}
{"timestamp":"2026-09-15T10:16:28+00:00","event":"sensei_started","telegram_user_id":399822057,"telegram_message_id":676044,"amo_lead_id":"42375029","result":true}
{"timestamp":"2026-09-15T10:16:30+00:00","event":"handoff_telegram_message_sent","telegram_user_id":399822057,"telegram_message_id":676044}
{"timestamp":"2026-09-15T10:16:30+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":399822057,"telegram_message_id":676044}
{"timestamp":"2026-09-15T10:16:52+00:00","event":"support_mode_check","telegram_user_id":967039624,"telegram_message_id":676048,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T10:16:52+00:00","event":"ai_skipped","telegram_user_id":967039624,"telegram_message_id":676048,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T10:18:02+00:00","event":"support_mode_check","telegram_user_id":5291069206,"telegram_message_id":676058,"support_mode":"AI"}
{"timestamp":"2026-09-15T10:18:02+00:00","event":"pipeline_missing_in_db","telegram_user_id":5291069206,"telegram_message_id":676058,"amo_lead_id":null}
{"timestamp":"2026-09-15T10:18:02+00:00","event":"legacy_leadid_check","telegram_user_id":5291069206,"telegram_message_id":676058,"legacy_leadid":"40315855"}
{"timestamp":"2026-09-15T10:18:04+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":5291069206,"telegram_message_id":676058,"amo_lead_id":40315855,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-15T10:18:04+00:00","event":"pipeline_check","telegram_user_id":5291069206,"telegram_message_id":676058,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T10:18:04+00:00","event":"ai_request","telegram_user_id":5291069206,"telegram_message_id":676058,"message":"Когда мне дадут инструктора?"}
{"timestamp":"2026-09-15T10:18:15+00:00","event":"ai_response","telegram_user_id":5291069206,"telegram_message_id":676058,"duration_ms":11151,"action":"ANSWER","answer":"После допуска к практике выберите удобные локации. Инструкторов назначают по вторникам и пятницам, информация появится в приложении. Первое занятие обычно проходит через 1–2 недели после назначения."}
{"timestamp":"2026-09-15T10:18:15+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5291069206,"telegram_message_id":676058,"answer":"После допуска к практике выберите удобные локации. Инструкторов назначают по вторникам и пятницам, информация появится в приложении. Первое занятие обычно проходит через 1–2 недели после назначения."}
{"timestamp":"2026-09-15T10:18:15+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5291069206,"telegram_message_id":676058}
{"timestamp":"2026-09-15T10:18:25+00:00","event":"support_mode_check","telegram_user_id":5291069206,"telegram_message_id":676060,"support_mode":"AI"}
{"timestamp":"2026-09-15T10:18:25+00:00","event":"pipeline_check","telegram_user_id":5291069206,"telegram_message_id":676060,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T10:18:25+00:00","event":"ai_request","telegram_user_id":5291069206,"telegram_message_id":676060,"message":"Пионерская"}
{"timestamp":"2026-09-15T10:18:41+00:00","event":"ai_response","telegram_user_id":5291069206,"telegram_message_id":676060,"duration_ms":16085,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-15T10:18:41+00:00","event":"handoff_requested","telegram_user_id":5291069206,"telegram_message_id":676060,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-15T10:18:41+00:00","event":"handoff_mode_changed","telegram_user_id":5291069206,"telegram_message_id":676060,"first_handoff":true}
{"timestamp":"2026-09-15T10:18:41+00:00","event":"sensei_prepare","telegram_user_id":5291069206,"telegram_message_id":676060,"amo_lead_id":"40315855"}
{"timestamp":"2026-09-15T10:18:43+00:00","event":"sensei_started","telegram_user_id":5291069206,"telegram_message_id":676060,"amo_lead_id":"40315855","result":true}
{"timestamp":"2026-09-15T10:18:43+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5291069206,"telegram_message_id":676060}
{"timestamp":"2026-09-15T10:18:43+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5291069206,"telegram_message_id":676060}
{"timestamp":"2026-09-15T10:22:11+00:00","event":"support_mode_check","telegram_user_id":893135632,"telegram_message_id":676066,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T10:22:11+00:00","event":"ai_skipped","telegram_user_id":893135632,"telegram_message_id":676066,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T10:23:16+00:00","event":"support_mode_check","telegram_user_id":8769253809,"telegram_message_id":676070,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T10:23:16+00:00","event":"ai_skipped","telegram_user_id":8769253809,"telegram_message_id":676070,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T10:24:42+00:00","event":"support_mode_check","telegram_user_id":1954839155,"telegram_message_id":676074,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T10:24:42+00:00","event":"ai_skipped","telegram_user_id":1954839155,"telegram_message_id":676074,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T10:24:55+00:00","event":"support_mode_check","telegram_user_id":995843731,"telegram_message_id":676075,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T10:24:55+00:00","event":"ai_skipped","telegram_user_id":995843731,"telegram_message_id":676075,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T10:26:47+00:00","event":"support_mode_check","telegram_user_id":893135632,"telegram_message_id":676088,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T10:26:47+00:00","event":"ai_skipped","telegram_user_id":893135632,"telegram_message_id":676088,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T10:26:54+00:00","event":"support_mode_check","telegram_user_id":1954839155,"telegram_message_id":676089,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T10:26:54+00:00","event":"ai_skipped","telegram_user_id":1954839155,"telegram_message_id":676089,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T10:27:12+00:00","event":"support_mode_check","telegram_user_id":1290425690,"telegram_message_id":676090,"support_mode":"AI"}
{"timestamp":"2026-09-15T10:27:12+00:00","event":"pipeline_check","telegram_user_id":1290425690,"telegram_message_id":676090,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T10:27:12+00:00","event":"ai_request","telegram_user_id":1290425690,"telegram_message_id":676090,"message":"Здравствуйте! Вчера у меня прошло первое практическое занятие . При заключении договора было оплачено 20 академических часов (10 занятий по 1,5 часа) Вчера после занятия инструктор мне сказала , что у меня  9 занятий , что 10 е занятие предусмотрено для сдачи экзамена , а так как мне экзамен не нужен, то и десятого занятия тоже у меня нет. Просьба пояснить"}
{"timestamp":"2026-09-15T10:27:26+00:00","event":"ai_response","telegram_user_id":1290425690,"telegram_message_id":676090,"duration_ms":14005,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-15T10:27:26+00:00","event":"handoff_requested","telegram_user_id":1290425690,"telegram_message_id":676090,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-15T10:27:26+00:00","event":"handoff_mode_changed","telegram_user_id":1290425690,"telegram_message_id":676090,"first_handoff":true}
{"timestamp":"2026-09-15T10:27:26+00:00","event":"sensei_prepare","telegram_user_id":1290425690,"telegram_message_id":676090,"amo_lead_id":"42212799"}
{"timestamp":"2026-09-15T10:27:27+00:00","event":"sensei_started","telegram_user_id":1290425690,"telegram_message_id":676090,"amo_lead_id":"42212799","result":true}
{"timestamp":"2026-09-15T10:27:27+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1290425690,"telegram_message_id":676090}
{"timestamp":"2026-09-15T10:27:27+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1290425690,"telegram_message_id":676090}
{"timestamp":"2026-09-15T10:27:44+00:00","event":"support_mode_check","telegram_user_id":702228647,"telegram_message_id":676093,"support_mode":"AI"}
{"timestamp":"2026-09-15T10:27:44+00:00","event":"pipeline_missing_in_db","telegram_user_id":702228647,"telegram_message_id":676093,"amo_lead_id":null}
{"timestamp":"2026-09-15T10:27:44+00:00","event":"legacy_leadid_check","telegram_user_id":702228647,"telegram_message_id":676093,"legacy_leadid":"41701079"}
{"timestamp":"2026-09-15T10:27:48+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":702228647,"telegram_message_id":676093,"contact_id":41701079,"linked_leads_count":2}
{"timestamp":"2026-09-15T10:27:48+00:00","event":"contact_lead_checked","telegram_user_id":702228647,"telegram_message_id":676093,"contact_id":41701079,"amo_lead_id":41436463,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-15T10:27:49+00:00","event":"contact_lead_checked","telegram_user_id":702228647,"telegram_message_id":676093,"contact_id":41701079,"amo_lead_id":41465559,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-15T10:27:49+00:00","event":"contact_ai_lead_found","telegram_user_id":702228647,"telegram_message_id":676093,"contact_id":41701079,"amo_lead_id":41465559,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-15T10:27:49+00:00","event":"pipeline_check","telegram_user_id":702228647,"telegram_message_id":676093,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T10:27:49+00:00","event":"ai_request","telegram_user_id":702228647,"telegram_message_id":676093,"message":"Добрый день!\n\nМой инструктор по практике сказал, что сейчас будет делать длительный перерыв в работе, а мне осталось доходить всего два занятия.\n\nОн посоветовал мне своего коллегу Булыгина Романа, который работает на Волгоградском проспекте. Подскажите, пожалуйста, есть ли возможность переназначить меня к нему?"}
{"timestamp":"2026-09-15T10:28:01+00:00","event":"ai_response","telegram_user_id":702228647,"telegram_message_id":676093,"duration_ms":11911,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-15T10:28:01+00:00","event":"handoff_requested","telegram_user_id":702228647,"telegram_message_id":676093,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-15T10:28:01+00:00","event":"handoff_mode_changed","telegram_user_id":702228647,"telegram_message_id":676093,"first_handoff":true}
{"timestamp":"2026-09-15T10:28:01+00:00","event":"sensei_prepare","telegram_user_id":702228647,"telegram_message_id":676093,"amo_lead_id":"41465559"}
{"timestamp":"2026-09-15T10:28:01+00:00","event":"sensei_started","telegram_user_id":702228647,"telegram_message_id":676093,"amo_lead_id":"41465559","result":true}
{"timestamp":"2026-09-15T10:28:06+00:00","event":"handoff_telegram_message_sent","telegram_user_id":702228647,"telegram_message_id":676093}
{"timestamp":"2026-09-15T10:28:06+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":702228647,"telegram_message_id":676093}
{"timestamp":"2026-09-15T10:28:28+00:00","event":"support_mode_check","telegram_user_id":893135632,"telegram_message_id":676097,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T10:28:28+00:00","event":"ai_skipped","telegram_user_id":893135632,"telegram_message_id":676097,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T10:29:18+00:00","event":"support_mode_check","telegram_user_id":629797627,"telegram_message_id":676099,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T10:29:18+00:00","event":"ai_skipped","telegram_user_id":629797627,"telegram_message_id":676099,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T10:30:25+00:00","event":"support_mode_check","telegram_user_id":702228647,"telegram_message_id":676101,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T10:30:25+00:00","event":"ai_skipped","telegram_user_id":702228647,"telegram_message_id":676101,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T10:30:28+00:00","event":"support_mode_check","telegram_user_id":211882760,"telegram_message_id":676102,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T10:30:28+00:00","event":"ai_skipped","telegram_user_id":211882760,"telegram_message_id":676102,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T10:30:47+00:00","event":"support_mode_check","telegram_user_id":1041868342,"telegram_message_id":676103,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T10:30:47+00:00","event":"ai_skipped","telegram_user_id":1041868342,"telegram_message_id":676103,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T10:32:00+00:00","event":"support_mode_check","telegram_user_id":5290200219,"telegram_message_id":676106,"support_mode":"AI"}
{"timestamp":"2026-09-15T10:32:00+00:00","event":"pipeline_missing_in_db","telegram_user_id":5290200219,"telegram_message_id":676106,"amo_lead_id":null}
{"timestamp":"2026-09-15T10:32:00+00:00","event":"legacy_leadid_check","telegram_user_id":5290200219,"telegram_message_id":676106,"legacy_leadid":"40836649"}
{"timestamp":"2026-09-15T10:32:03+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":5290200219,"telegram_message_id":676106,"amo_lead_id":40836649,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-15T10:32:03+00:00","event":"pipeline_check","telegram_user_id":5290200219,"telegram_message_id":676106,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T10:32:03+00:00","event":"ai_request","telegram_user_id":5290200219,"telegram_message_id":676106,"message":"мне нужен инструктор на метро полежаевская"}
{"timestamp":"2026-09-15T10:32:21+00:00","event":"ai_response","telegram_user_id":5290200219,"telegram_message_id":676106,"duration_ms":18115,"action":"ANSWER","answer":"Посмотрите карту автодромов, выберите несколько удобных станций метро, включая «Полежаевскую», и отправьте их в чат. После этого вам назначат инструктора, а график занятий вы согласуете с ним."}
{"timestamp":"2026-09-15T10:32:21+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5290200219,"telegram_message_id":676106,"answer":"Посмотрите карту автодромов, выберите несколько удобных станций метро, включая «Полежаевскую», и отправьте их в чат. После этого вам назначат инструктора, а график занятий вы согласуете с ним."}
{"timestamp":"2026-09-15T10:32:21+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5290200219,"telegram_message_id":676106}
{"timestamp":"2026-09-15T10:32:39+00:00","event":"support_mode_check","telegram_user_id":5290200219,"telegram_message_id":676110,"support_mode":"AI"}
{"timestamp":"2026-09-15T10:32:39+00:00","event":"pipeline_check","telegram_user_id":5290200219,"telegram_message_id":676110,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T10:32:39+00:00","event":"ai_request","telegram_user_id":5290200219,"telegram_message_id":676110,"message":"полежаевская"}
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{"timestamp":"2026-09-15T10:32:53+00:00","event":"sensei_started","telegram_user_id":5290200219,"telegram_message_id":676110,"amo_lead_id":"40836649","result":true}
{"timestamp":"2026-09-15T10:32:54+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5290200219,"telegram_message_id":676110}
{"timestamp":"2026-09-15T10:32:54+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5290200219,"telegram_message_id":676110}
{"timestamp":"2026-09-15T10:33:44+00:00","event":"support_mode_check","telegram_user_id":1290425690,"telegram_message_id":676115,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T10:33:44+00:00","event":"ai_skipped","telegram_user_id":1290425690,"telegram_message_id":676115,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T10:33:53+00:00","event":"support_mode_check","telegram_user_id":1111773961,"telegram_message_id":676116,"support_mode":"AI"}
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{"timestamp":"2026-09-15T10:33:53+00:00","event":"legacy_leadid_check","telegram_user_id":1111773961,"telegram_message_id":676116,"legacy_leadid":"41027169"}
{"timestamp":"2026-09-15T10:33:55+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1111773961,"telegram_message_id":676116,"contact_id":41027169,"linked_leads_count":2}
{"timestamp":"2026-09-15T10:33:56+00:00","event":"contact_lead_checked","telegram_user_id":1111773961,"telegram_message_id":676116,"contact_id":41027169,"amo_lead_id":40697187,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-15T10:33:57+00:00","event":"contact_lead_checked","telegram_user_id":1111773961,"telegram_message_id":676116,"contact_id":41027169,"amo_lead_id":40721817,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-15T10:33:57+00:00","event":"contact_ai_lead_found","telegram_user_id":1111773961,"telegram_message_id":676116,"contact_id":41027169,"amo_lead_id":40721817,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-15T10:33:57+00:00","event":"pipeline_check","telegram_user_id":1111773961,"telegram_message_id":676116,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T10:33:57+00:00","event":"ai_request","telegram_user_id":1111773961,"telegram_message_id":676116,"message":"Здравствуйте, я сдал внутренний экзамен, что делать дальше"}
{"timestamp":"2026-09-15T10:34:22+00:00","event":"ai_response","telegram_user_id":1111773961,"telegram_message_id":676116,"duration_ms":24960,"action":"ANSWER","answer":"Если сданы оба внутренних экзамена и обучение полностью оплачено, следующий этап — экзамены в ГИБДД. Можно сдавать с автошколой: школа подаст документы и будет сопровождать вас, либо самостоятельно: предварительно согласовать выдачу и забрать документы.\n\nВы сдали оба внутренних экзамена — теорию и практику?"}
{"timestamp":"2026-09-15T10:34:24+00:00","event":"telegram_ai_answer_error","telegram_user_id":1111773961,"telegram_message_id":676116,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2702 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-15T10:34:24+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1111773961,"telegram_message_id":676116}
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{"timestamp":"2026-09-15T10:35:10+00:00","event":"ai_skipped","telegram_user_id":1290425690,"telegram_message_id":676120,"reason":"support_mode_human"}
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{"timestamp":"2026-09-15T10:38:14+00:00","event":"ai_skipped","telegram_user_id":1290425690,"telegram_message_id":676131,"reason":"support_mode_human"}
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{"timestamp":"2026-09-15T10:41:37+00:00","event":"ai_skipped","telegram_user_id":1290425690,"telegram_message_id":676136,"reason":"support_mode_human"}
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{"timestamp":"2026-09-15T10:42:41+00:00","event":"ai_skipped","telegram_user_id":1290425690,"telegram_message_id":676143,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T10:46:30+00:00","event":"support_mode_check","telegram_user_id":1028497221,"telegram_message_id":676152,"support_mode":"AI"}
{"timestamp":"2026-09-15T10:46:30+00:00","event":"pipeline_missing_in_db","telegram_user_id":1028497221,"telegram_message_id":676152,"amo_lead_id":null}
{"timestamp":"2026-09-15T10:46:30+00:00","event":"legacy_leadid_check","telegram_user_id":1028497221,"telegram_message_id":676152,"legacy_leadid":"41939183"}
{"timestamp":"2026-09-15T10:46:32+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1028497221,"telegram_message_id":676152,"contact_id":41939183,"linked_leads_count":2}
{"timestamp":"2026-09-15T10:46:33+00:00","event":"contact_lead_checked","telegram_user_id":1028497221,"telegram_message_id":676152,"contact_id":41939183,"amo_lead_id":41789747,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-15T10:46:33+00:00","event":"contact_lead_checked","telegram_user_id":1028497221,"telegram_message_id":676152,"contact_id":41939183,"amo_lead_id":41817817,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-15T10:46:33+00:00","event":"contact_ai_lead_found","telegram_user_id":1028497221,"telegram_message_id":676152,"contact_id":41939183,"amo_lead_id":41817817,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-15T10:46:33+00:00","event":"pipeline_check","telegram_user_id":1028497221,"telegram_message_id":676152,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T10:46:33+00:00","event":"ai_request","telegram_user_id":1028497221,"telegram_message_id":676152,"message":"Здравствуйте, хотела бы сменить инструктора на Касько Андрей Сергеевич"}
{"timestamp":"2026-09-15T10:46:39+00:00","event":"ai_response","telegram_user_id":1028497221,"telegram_message_id":676152,"duration_ms":6161,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-15T10:46:39+00:00","event":"handoff_requested","telegram_user_id":1028497221,"telegram_message_id":676152,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-15T10:46:39+00:00","event":"sensei_prepare","telegram_user_id":1028497221,"telegram_message_id":676152,"amo_lead_id":"41817817"}
{"timestamp":"2026-09-15T10:46:40+00:00","event":"sensei_started","telegram_user_id":1028497221,"telegram_message_id":676152,"amo_lead_id":"41817817","result":true}
{"timestamp":"2026-09-15T10:46:40+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1028497221,"telegram_message_id":676152}
{"timestamp":"2026-09-15T10:46:41+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1028497221,"telegram_message_id":676152}
{"timestamp":"2026-09-15T10:49:27+00:00","event":"support_mode_check","telegram_user_id":6120598199,"telegram_message_id":676160,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T10:49:27+00:00","event":"ai_skipped","telegram_user_id":6120598199,"telegram_message_id":676160,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T10:50:10+00:00","event":"support_mode_check","telegram_user_id":1020489957,"telegram_message_id":676161,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T10:50:10+00:00","event":"ai_skipped","telegram_user_id":1020489957,"telegram_message_id":676161,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T10:52:13+00:00","event":"support_mode_check","telegram_user_id":939138710,"telegram_message_id":676165,"support_mode":"AI"}
{"timestamp":"2026-09-15T10:52:13+00:00","event":"pipeline_check","telegram_user_id":939138710,"telegram_message_id":676165,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T10:52:13+00:00","event":"ai_request","telegram_user_id":939138710,"telegram_message_id":676165,"message":"здравствуйте, где узнать серию и номер лицензии автошколы?"}
{"timestamp":"2026-09-15T10:52:36+00:00","event":"support_mode_check","telegram_user_id":1631245277,"telegram_message_id":676166,"support_mode":"AI"}
{"timestamp":"2026-09-15T10:52:36+00:00","event":"pipeline_missing_in_db","telegram_user_id":1631245277,"telegram_message_id":676166,"amo_lead_id":null}
{"timestamp":"2026-09-15T10:52:36+00:00","event":"legacy_leadid_check","telegram_user_id":1631245277,"telegram_message_id":676166,"legacy_leadid":"41938629"}
{"timestamp":"2026-09-15T10:52:38+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1631245277,"telegram_message_id":676166,"contact_id":41938629,"linked_leads_count":2}
{"timestamp":"2026-09-15T10:52:38+00:00","event":"contact_lead_checked","telegram_user_id":1631245277,"telegram_message_id":676166,"contact_id":41938629,"amo_lead_id":41789985,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-15T10:52:39+00:00","event":"contact_lead_checked","telegram_user_id":1631245277,"telegram_message_id":676166,"contact_id":41938629,"amo_lead_id":41898129,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-15T10:52:39+00:00","event":"contact_ai_lead_found","telegram_user_id":1631245277,"telegram_message_id":676166,"contact_id":41938629,"amo_lead_id":41898129,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-15T10:52:39+00:00","event":"pipeline_check","telegram_user_id":1631245277,"telegram_message_id":676166,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T10:52:39+00:00","event":"ai_request","telegram_user_id":1631245277,"telegram_message_id":676166,"message":"Здравствуйте, такой вопрос, в нашей автошколе есть инструктор на Соколиной горе? И что будет, если я не смогу сдать внутренний экзамен по вождению до конца моего договора?"}
{"timestamp":"2026-09-15T10:52:40+00:00","event":"ai_response","telegram_user_id":939138710,"telegram_message_id":676165,"duration_ms":26822,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-15T10:52:40+00:00","event":"handoff_requested","telegram_user_id":939138710,"telegram_message_id":676165,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-15T10:52:40+00:00","event":"sensei_prepare","telegram_user_id":939138710,"telegram_message_id":676165,"amo_lead_id":null}
{"timestamp":"2026-09-15T10:52:40+00:00","event":"sensei_skipped","telegram_user_id":939138710,"telegram_message_id":676165,"reason":"amo_lead_id_empty"}
{"timestamp":"2026-09-15T10:52:43+00:00","event":"handoff_telegram_message_error","telegram_user_id":939138710,"telegram_message_id":676165,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2702 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-15T10:52:43+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":939138710,"telegram_message_id":676165}
{"timestamp":"2026-09-15T10:52:46+00:00","event":"ai_response","telegram_user_id":1631245277,"telegram_message_id":676166,"duration_ms":6542,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-15T10:52:46+00:00","event":"sensei_prepare","telegram_user_id":1631245277,"telegram_message_id":676166,"amo_lead_id":"41898129"}
{"timestamp":"2026-09-15T10:52:46+00:00","event":"sensei_started","telegram_user_id":1631245277,"telegram_message_id":676166,"amo_lead_id":"41898129","result":true}
{"timestamp":"2026-09-15T10:52:51+00:00","event":"handoff_telegram_message_error","telegram_user_id":1631245277,"telegram_message_id":676166,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 35: OpenSSL SSL_connect: Connection reset by peer in connection to api.telegram.org:443  (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-15T10:52:51+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1631245277,"telegram_message_id":676166}
{"timestamp":"2026-09-15T10:55:08+00:00","event":"support_mode_check","telegram_user_id":1631245277,"telegram_message_id":676176,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-15T10:57:07+00:00","event":"support_mode_check","telegram_user_id":1631245277,"telegram_message_id":676182,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-15T11:04:37+00:00","event":"support_mode_check","telegram_user_id":5812230500,"telegram_message_id":676191,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-15T11:12:55+00:00","event":"support_mode_check","telegram_user_id":743283705,"telegram_message_id":676202,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T11:12:55+00:00","event":"ai_skipped","telegram_user_id":743283705,"telegram_message_id":676202,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T11:13:09+00:00","event":"support_mode_check","telegram_user_id":714216009,"telegram_message_id":676203,"support_mode":"AI"}
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{"timestamp":"2026-09-15T11:13:09+00:00","event":"legacy_leadid_check","telegram_user_id":714216009,"telegram_message_id":676203,"legacy_leadid":"41905683"}
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{"timestamp":"2026-09-15T13:11:23+00:00","event":"ai_request","telegram_user_id":179960999,"telegram_message_id":676475,"message":"Добрый день, напомните, а вы какие то документы типа договора давали?"}
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{"timestamp":"2026-09-15T13:11:27+00:00","event":"handoff_requested","telegram_user_id":179960999,"telegram_message_id":676475,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-15T13:11:27+00:00","event":"sensei_prepare","telegram_user_id":179960999,"telegram_message_id":676475,"amo_lead_id":"42502741"}
{"timestamp":"2026-09-15T13:11:28+00:00","event":"sensei_started","telegram_user_id":179960999,"telegram_message_id":676475,"amo_lead_id":"42502741","result":true}
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{"timestamp":"2026-09-15T13:11:29+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":179960999,"telegram_message_id":676475}
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{"timestamp":"2026-09-15T13:11:30+00:00","event":"ai_skipped","telegram_user_id":602591067,"telegram_message_id":676476,"reason":"support_mode_human"}
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{"timestamp":"2026-09-15T13:11:31+00:00","event":"ai_skipped","telegram_user_id":179960999,"telegram_message_id":676477,"reason":"support_mode_human"}
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{"timestamp":"2026-09-15T13:11:47+00:00","event":"ai_skipped","telegram_user_id":602591067,"telegram_message_id":676481,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T13:16:19+00:00","event":"support_mode_check","telegram_user_id":1307840262,"telegram_message_id":676489,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T13:16:19+00:00","event":"ai_skipped","telegram_user_id":1307840262,"telegram_message_id":676489,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T13:16:23+00:00","event":"support_mode_check","telegram_user_id":602591067,"telegram_message_id":676491,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T13:16:23+00:00","event":"ai_skipped","telegram_user_id":602591067,"telegram_message_id":676491,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T13:18:00+00:00","event":"support_mode_check","telegram_user_id":1307840262,"telegram_message_id":676497,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T13:18:00+00:00","event":"ai_skipped","telegram_user_id":1307840262,"telegram_message_id":676497,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T13:18:52+00:00","event":"support_mode_check","telegram_user_id":471175376,"telegram_message_id":676500,"support_mode":"AI"}
{"timestamp":"2026-09-15T13:18:52+00:00","event":"pipeline_check","telegram_user_id":471175376,"telegram_message_id":676500,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T13:18:52+00:00","event":"ai_request","telegram_user_id":471175376,"telegram_message_id":676500,"message":"Благодарю вас!"}
{"timestamp":"2026-09-15T13:18:57+00:00","event":"ai_response","telegram_user_id":471175376,"telegram_message_id":676500,"duration_ms":5226,"action":"ANSWER","answer":"Пожалуйста! Обращайтесь, если появятся вопросы."}
{"timestamp":"2026-09-15T13:19:00+00:00","event":"telegram_ai_answer_error","telegram_user_id":471175376,"telegram_message_id":676500,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2702 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-15T13:19:00+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":471175376,"telegram_message_id":676500}
{"timestamp":"2026-09-15T13:25:01+00:00","event":"support_mode_check","telegram_user_id":872049022,"telegram_message_id":676506,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T13:25:01+00:00","event":"ai_skipped","telegram_user_id":872049022,"telegram_message_id":676506,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T13:26:12+00:00","event":"support_mode_check","telegram_user_id":602591067,"telegram_message_id":676510,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T13:26:12+00:00","event":"ai_skipped","telegram_user_id":602591067,"telegram_message_id":676510,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T13:26:33+00:00","event":"support_mode_check","telegram_user_id":6897070391,"telegram_message_id":676513,"support_mode":"AI"}
{"timestamp":"2026-09-15T13:26:33+00:00","event":"pipeline_check","telegram_user_id":6897070391,"telegram_message_id":676513,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T13:26:33+00:00","event":"ai_skipped","telegram_user_id":6897070391,"telegram_message_id":676513,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T13:26:39+00:00","event":"support_mode_check","telegram_user_id":6897070391,"telegram_message_id":676514,"support_mode":"AI"}
{"timestamp":"2026-09-15T13:26:39+00:00","event":"pipeline_check","telegram_user_id":6897070391,"telegram_message_id":676514,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T13:26:39+00:00","event":"ai_skipped","telegram_user_id":6897070391,"telegram_message_id":676514,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T13:28:24+00:00","event":"support_mode_check","telegram_user_id":1631270687,"telegram_message_id":676516,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T13:28:24+00:00","event":"ai_skipped","telegram_user_id":1631270687,"telegram_message_id":676516,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T13:31:35+00:00","event":"support_mode_check","telegram_user_id":1214832552,"telegram_message_id":676520,"support_mode":"AI"}
{"timestamp":"2026-09-15T13:31:35+00:00","event":"pipeline_check","telegram_user_id":1214832552,"telegram_message_id":676520,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T13:31:35+00:00","event":"ai_skipped","telegram_user_id":1214832552,"telegram_message_id":676520,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T13:37:29+00:00","event":"support_mode_check","telegram_user_id":1009556499,"telegram_message_id":676542,"support_mode":"AI"}
{"timestamp":"2026-09-15T13:37:29+00:00","event":"pipeline_check","telegram_user_id":1009556499,"telegram_message_id":676542,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T13:37:29+00:00","event":"ai_skipped","telegram_user_id":1009556499,"telegram_message_id":676542,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T13:37:33+00:00","event":"support_mode_check","telegram_user_id":1009556499,"telegram_message_id":676543,"support_mode":"AI"}
{"timestamp":"2026-09-15T13:37:33+00:00","event":"pipeline_check","telegram_user_id":1009556499,"telegram_message_id":676543,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T13:37:33+00:00","event":"ai_skipped","telegram_user_id":1009556499,"telegram_message_id":676543,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T13:40:18+00:00","event":"support_mode_check","telegram_user_id":1012446014,"telegram_message_id":676545,"support_mode":"AI"}
{"timestamp":"2026-09-15T13:40:18+00:00","event":"pipeline_missing_in_db","telegram_user_id":1012446014,"telegram_message_id":676545,"amo_lead_id":null}
{"timestamp":"2026-09-15T13:40:18+00:00","event":"legacy_leadid_check","telegram_user_id":1012446014,"telegram_message_id":676545,"legacy_leadid":"41574123"}
{"timestamp":"2026-09-15T13:40:20+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1012446014,"telegram_message_id":676545,"contact_id":41574123,"linked_leads_count":2}
{"timestamp":"2026-09-15T13:40:21+00:00","event":"contact_lead_checked","telegram_user_id":1012446014,"telegram_message_id":676545,"contact_id":41574123,"amo_lead_id":41318301,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-15T13:40:22+00:00","event":"contact_lead_checked","telegram_user_id":1012446014,"telegram_message_id":676545,"contact_id":41574123,"amo_lead_id":41414851,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-15T13:40:22+00:00","event":"contact_ai_lead_found","telegram_user_id":1012446014,"telegram_message_id":676545,"contact_id":41574123,"amo_lead_id":41414851,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-15T13:40:22+00:00","event":"pipeline_check","telegram_user_id":1012446014,"telegram_message_id":676545,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T13:40:22+00:00","event":"ai_request","telegram_user_id":1012446014,"telegram_message_id":676545,"message":"Здравствуйте! Выдача документов работает только по средам и субботам?"}
{"timestamp":"2026-09-15T13:40:35+00:00","event":"ai_response","telegram_user_id":1012446014,"telegram_message_id":676545,"duration_ms":12796,"action":"ANSWER","answer":"Да, документы об окончании выдают по средам и субботам. Перед поездкой нужно заранее согласовать выдачу и уточнить офис, где находятся документы."}
{"timestamp":"2026-09-15T13:40:35+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1012446014,"telegram_message_id":676545,"answer":"Да, документы об окончании выдают по средам и субботам. Перед поездкой нужно заранее согласовать выдачу и уточнить офис, где находятся документы."}
{"timestamp":"2026-09-15T13:40:35+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1012446014,"telegram_message_id":676545}
{"timestamp":"2026-09-15T13:40:36+00:00","event":"support_mode_check","telegram_user_id":1283300619,"telegram_message_id":676546,"support_mode":"AI"}
{"timestamp":"2026-09-15T13:40:36+00:00","event":"pipeline_missing_in_db","telegram_user_id":1283300619,"telegram_message_id":676546,"amo_lead_id":null}
{"timestamp":"2026-09-15T13:40:36+00:00","event":"legacy_leadid_check","telegram_user_id":1283300619,"telegram_message_id":676546,"legacy_leadid":"42439927"}
{"timestamp":"2026-09-15T13:40:38+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1283300619,"telegram_message_id":676546,"contact_id":42439927,"linked_leads_count":2}
{"timestamp":"2026-09-15T13:40:39+00:00","event":"contact_lead_checked","telegram_user_id":1283300619,"telegram_message_id":676546,"contact_id":42439927,"amo_lead_id":42337159,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-15T13:40:40+00:00","event":"contact_lead_checked","telegram_user_id":1283300619,"telegram_message_id":676546,"contact_id":42439927,"amo_lead_id":42345445,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-15T13:40:40+00:00","event":"contact_ai_lead_found","telegram_user_id":1283300619,"telegram_message_id":676546,"contact_id":42439927,"amo_lead_id":42345445,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-15T13:40:40+00:00","event":"pipeline_check","telegram_user_id":1283300619,"telegram_message_id":676546,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T13:40:40+00:00","event":"ai_request","telegram_user_id":1283300619,"telegram_message_id":676546,"message":"Добрый день! Подскажите, каким образом можно записаться на практическое занятие с инструктором?"}
{"timestamp":"2026-09-15T13:40:51+00:00","event":"ai_response","telegram_user_id":1283300619,"telegram_message_id":676546,"duration_ms":11225,"action":"ANSWER","answer":"После допуска к практике выберите удобные локации — затем автошкола назначит вам инструктора. Назначение происходит по вторникам и пятницам, а первое занятие обычно начинается через 1–2 недели после назначения."}
{"timestamp":"2026-09-15T13:40:52+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1283300619,"telegram_message_id":676546,"answer":"После допуска к практике выберите удобные локации — затем автошкола назначит вам инструктора. Назначение происходит по вторникам и пятницам, а первое занятие обычно начинается через 1–2 недели после назначения."}
{"timestamp":"2026-09-15T13:40:52+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1283300619,"telegram_message_id":676546}
{"timestamp":"2026-09-15T13:41:16+00:00","event":"support_mode_check","telegram_user_id":1012446014,"telegram_message_id":676549,"support_mode":"AI"}
{"timestamp":"2026-09-15T13:41:16+00:00","event":"pipeline_check","telegram_user_id":1012446014,"telegram_message_id":676549,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T13:41:16+00:00","event":"ai_request","telegram_user_id":1012446014,"telegram_message_id":676549,"message":"Я хотел бы завтра подьехать забрать, выше направляли сообщение, что находится в БЦ Мегаполист"}
{"timestamp":"2026-09-15T13:41:17+00:00","event":"ai_response","telegram_user_id":1012446014,"telegram_message_id":676549,"duration_ms":246,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-15T13:41:17+00:00","event":"handoff_requested","telegram_user_id":1012446014,"telegram_message_id":676549,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-15T13:41:17+00:00","event":"handoff_mode_changed","telegram_user_id":1012446014,"telegram_message_id":676549,"first_handoff":true}
{"timestamp":"2026-09-15T13:41:17+00:00","event":"sensei_prepare","telegram_user_id":1012446014,"telegram_message_id":676549,"amo_lead_id":"41414851"}
{"timestamp":"2026-09-15T13:41:17+00:00","event":"sensei_started","telegram_user_id":1012446014,"telegram_message_id":676549,"amo_lead_id":"41414851","result":true}
{"timestamp":"2026-09-15T13:41:18+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1012446014,"telegram_message_id":676549}
{"timestamp":"2026-09-15T13:41:18+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1012446014,"telegram_message_id":676549}
{"timestamp":"2026-09-15T13:41:23+00:00","event":"support_mode_check","telegram_user_id":8442015827,"telegram_message_id":676552,"support_mode":"AI"}
{"timestamp":"2026-09-15T13:41:23+00:00","event":"pipeline_check","telegram_user_id":8442015827,"telegram_message_id":676552,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T13:41:23+00:00","event":"ai_request","telegram_user_id":8442015827,"telegram_message_id":676552,"message":"До сир пор ничего мне не писал никаких инструктора"}
{"timestamp":"2026-09-15T13:41:38+00:00","event":"ai_response","telegram_user_id":8442015827,"telegram_message_id":676552,"duration_ms":15116,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-15T13:41:38+00:00","event":"handoff_requested","telegram_user_id":8442015827,"telegram_message_id":676552,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-15T13:41:38+00:00","event":"handoff_mode_changed","telegram_user_id":8442015827,"telegram_message_id":676552,"first_handoff":true}
{"timestamp":"2026-09-15T13:41:38+00:00","event":"sensei_prepare","telegram_user_id":8442015827,"telegram_message_id":676552,"amo_lead_id":"41949045"}
{"timestamp":"2026-09-15T13:41:38+00:00","event":"sensei_started","telegram_user_id":8442015827,"telegram_message_id":676552,"amo_lead_id":"41949045","result":true}
{"timestamp":"2026-09-15T13:41:41+00:00","event":"handoff_telegram_message_error","telegram_user_id":8442015827,"telegram_message_id":676552,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2702 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-15T13:41:41+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":8442015827,"telegram_message_id":676552}
{"timestamp":"2026-09-15T13:41:42+00:00","event":"support_mode_check","telegram_user_id":1283300619,"telegram_message_id":676553,"support_mode":"AI"}
{"timestamp":"2026-09-15T13:41:42+00:00","event":"pipeline_check","telegram_user_id":1283300619,"telegram_message_id":676553,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T13:41:42+00:00","event":"ai_request","telegram_user_id":1283300619,"telegram_message_id":676553,"message":"Подскажите, где можно выбрать локации?"}
{"timestamp":"2026-09-15T13:41:46+00:00","event":"ai_response","telegram_user_id":1283300619,"telegram_message_id":676553,"duration_ms":4117,"action":"ANSWER","answer":"Локацию для занятий по вождению можно выбрать на карте автодромов — обычно выбирают место рядом с домом, работой или учёбой."}
{"timestamp":"2026-09-15T13:41:48+00:00","event":"telegram_ai_answer_error","telegram_user_id":1283300619,"telegram_message_id":676553,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2702 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-15T13:41:49+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1283300619,"telegram_message_id":676553}
{"timestamp":"2026-09-15T13:42:43+00:00","event":"support_mode_check","telegram_user_id":6557742043,"telegram_message_id":676556,"support_mode":"AI"}
{"timestamp":"2026-09-15T13:42:43+00:00","event":"pipeline_missing_in_db","telegram_user_id":6557742043,"telegram_message_id":676556,"amo_lead_id":null}
{"timestamp":"2026-09-15T13:42:43+00:00","event":"legacy_leadid_check","telegram_user_id":6557742043,"telegram_message_id":676556,"legacy_leadid":"12191"}
{"timestamp":"2026-09-15T13:42:45+00:00","event":"legacy_contact_fetch_error","telegram_user_id":6557742043,"telegram_message_id":676556,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-15T13:42:45+00:00","event":"pipeline_check","telegram_user_id":6557742043,"telegram_message_id":676556,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T13:42:45+00:00","event":"ai_skipped","telegram_user_id":6557742043,"telegram_message_id":676556,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T13:43:11+00:00","event":"support_mode_check","telegram_user_id":1283300619,"telegram_message_id":676558,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T13:43:11+00:00","event":"ai_skipped","telegram_user_id":1283300619,"telegram_message_id":676558,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T13:43:49+00:00","event":"support_mode_check","telegram_user_id":1009556499,"telegram_message_id":676561,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T13:43:49+00:00","event":"ai_skipped","telegram_user_id":1009556499,"telegram_message_id":676561,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T13:45:03+00:00","event":"support_mode_check","telegram_user_id":1307840262,"telegram_message_id":676573,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T13:45:03+00:00","event":"ai_skipped","telegram_user_id":1307840262,"telegram_message_id":676573,"reason":"support_mode_human"}
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{"timestamp":"2026-09-15T13:47:38+00:00","event":"ai_skipped","telegram_user_id":6897070391,"telegram_message_id":676582,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T13:48:16+00:00","event":"support_mode_check","telegram_user_id":8442015827,"telegram_message_id":676585,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T13:48:16+00:00","event":"ai_skipped","telegram_user_id":8442015827,"telegram_message_id":676585,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T13:50:14+00:00","event":"support_mode_check","telegram_user_id":6954658484,"telegram_message_id":676591,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T13:50:14+00:00","event":"ai_skipped","telegram_user_id":6954658484,"telegram_message_id":676591,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T13:57:41+00:00","event":"support_mode_check","telegram_user_id":1109173439,"telegram_message_id":676609,"support_mode":"AI"}
{"timestamp":"2026-09-15T13:57:41+00:00","event":"pipeline_missing_in_db","telegram_user_id":1109173439,"telegram_message_id":676609,"amo_lead_id":null}
{"timestamp":"2026-09-15T13:57:41+00:00","event":"legacy_leadid_check","telegram_user_id":1109173439,"telegram_message_id":676609,"legacy_leadid":"41907967"}
{"timestamp":"2026-09-15T13:57:43+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1109173439,"telegram_message_id":676609,"contact_id":41907967,"linked_leads_count":2}
{"timestamp":"2026-09-15T13:57:43+00:00","event":"contact_lead_checked","telegram_user_id":1109173439,"telegram_message_id":676609,"contact_id":41907967,"amo_lead_id":41652611,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-15T13:57:44+00:00","event":"contact_lead_checked","telegram_user_id":1109173439,"telegram_message_id":676609,"contact_id":41907967,"amo_lead_id":41757207,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-15T13:57:44+00:00","event":"contact_ai_lead_found","telegram_user_id":1109173439,"telegram_message_id":676609,"contact_id":41907967,"amo_lead_id":41757207,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-15T13:57:44+00:00","event":"pipeline_check","telegram_user_id":1109173439,"telegram_message_id":676609,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T13:57:44+00:00","event":"ai_request","telegram_user_id":1109173439,"telegram_message_id":676609,"message":"Метро Озерная и метро Юго-западная"}
{"timestamp":"2026-09-15T13:58:13+00:00","event":"ai_response","telegram_user_id":1109173439,"telegram_message_id":676609,"duration_ms":28922,"action":"ANSWER","answer":"Озерная и Юго-Западная подходят. Передадим эти станции для подбора инструктора, а график занятий вы согласуете с ним напрямую."}
{"timestamp":"2026-09-15T13:58:13+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1109173439,"telegram_message_id":676609,"answer":"Озерная и Юго-Западная подходят. Передадим эти станции для подбора инструктора, а график занятий вы согласуете с ним напрямую."}
{"timestamp":"2026-09-15T13:58:13+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1109173439,"telegram_message_id":676609}
{"timestamp":"2026-09-15T13:58:14+00:00","event":"support_mode_check","telegram_user_id":7264039046,"telegram_message_id":676610,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T13:58:14+00:00","event":"ai_skipped","telegram_user_id":7264039046,"telegram_message_id":676610,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T13:58:49+00:00","event":"support_mode_check","telegram_user_id":466149835,"telegram_message_id":676612,"support_mode":"AI"}
{"timestamp":"2026-09-15T13:58:49+00:00","event":"pipeline_check","telegram_user_id":466149835,"telegram_message_id":676612,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T13:58:49+00:00","event":"ai_skipped","telegram_user_id":466149835,"telegram_message_id":676612,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T13:58:54+00:00","event":"support_mode_check","telegram_user_id":211882760,"telegram_message_id":676613,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T13:58:54+00:00","event":"ai_skipped","telegram_user_id":211882760,"telegram_message_id":676613,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T13:59:48+00:00","event":"support_mode_check","telegram_user_id":1475212692,"telegram_message_id":676615,"support_mode":"AI"}
{"timestamp":"2026-09-15T13:59:48+00:00","event":"pipeline_check","telegram_user_id":1475212692,"telegram_message_id":676615,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T13:59:48+00:00","event":"ai_skipped","telegram_user_id":1475212692,"telegram_message_id":676615,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T14:01:07+00:00","event":"support_mode_check","telegram_user_id":1160617171,"telegram_message_id":676618,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T14:01:07+00:00","event":"ai_skipped","telegram_user_id":1160617171,"telegram_message_id":676618,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T14:01:08+00:00","event":"support_mode_check","telegram_user_id":7264039046,"telegram_message_id":676619,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T14:01:08+00:00","event":"ai_skipped","telegram_user_id":7264039046,"telegram_message_id":676619,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T14:03:18+00:00","event":"support_mode_check","telegram_user_id":893135632,"telegram_message_id":676623,"support_mode":"AI"}
{"timestamp":"2026-09-15T14:03:18+00:00","event":"pipeline_check","telegram_user_id":893135632,"telegram_message_id":676623,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T14:03:18+00:00","event":"ai_request","telegram_user_id":893135632,"telegram_message_id":676623,"message":"Это я понимаю, вопрос, почему именно такая сумма"}
{"timestamp":"2026-09-15T14:03:33+00:00","event":"ai_response","telegram_user_id":893135632,"telegram_message_id":676623,"duration_ms":15124,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-15T14:03:33+00:00","event":"handoff_requested","telegram_user_id":893135632,"telegram_message_id":676623,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-15T14:03:33+00:00","event":"handoff_mode_changed","telegram_user_id":893135632,"telegram_message_id":676623,"first_handoff":true}
{"timestamp":"2026-09-15T14:03:33+00:00","event":"sensei_prepare","telegram_user_id":893135632,"telegram_message_id":676623,"amo_lead_id":"42619231"}
{"timestamp":"2026-09-15T14:03:34+00:00","event":"sensei_started","telegram_user_id":893135632,"telegram_message_id":676623,"amo_lead_id":"42619231","result":true}
{"timestamp":"2026-09-15T14:03:34+00:00","event":"handoff_telegram_message_sent","telegram_user_id":893135632,"telegram_message_id":676623}
{"timestamp":"2026-09-15T14:03:34+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":893135632,"telegram_message_id":676623}
{"timestamp":"2026-09-15T14:05:03+00:00","event":"support_mode_check","telegram_user_id":810769111,"telegram_message_id":676632,"support_mode":"AI"}
{"timestamp":"2026-09-15T14:05:03+00:00","event":"pipeline_missing_in_db","telegram_user_id":810769111,"telegram_message_id":676632,"amo_lead_id":null}
{"timestamp":"2026-09-15T14:05:03+00:00","event":"legacy_leadid_check","telegram_user_id":810769111,"telegram_message_id":676632,"legacy_leadid":"41876801"}
{"timestamp":"2026-09-15T14:05:05+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":810769111,"telegram_message_id":676632,"contact_id":41876801,"linked_leads_count":2}
{"timestamp":"2026-09-15T14:05:06+00:00","event":"contact_lead_checked","telegram_user_id":810769111,"telegram_message_id":676632,"contact_id":41876801,"amo_lead_id":41696043,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-15T14:05:07+00:00","event":"contact_lead_checked","telegram_user_id":810769111,"telegram_message_id":676632,"contact_id":41876801,"amo_lead_id":41700521,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-15T14:05:07+00:00","event":"contact_ai_lead_found","telegram_user_id":810769111,"telegram_message_id":676632,"contact_id":41876801,"amo_lead_id":41700521,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-15T14:05:07+00:00","event":"pipeline_check","telegram_user_id":810769111,"telegram_message_id":676632,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T14:05:07+00:00","event":"ai_request","telegram_user_id":810769111,"telegram_message_id":676632,"message":"А на Владыкино какой адрес?"}
{"timestamp":"2026-09-15T14:05:15+00:00","event":"ai_response","telegram_user_id":810769111,"telegram_message_id":676632,"duration_ms":8713,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-15T14:05:15+00:00","event":"handoff_requested","telegram_user_id":810769111,"telegram_message_id":676632,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-15T14:05:15+00:00","event":"handoff_mode_changed","telegram_user_id":810769111,"telegram_message_id":676632,"first_handoff":true}
{"timestamp":"2026-09-15T14:05:15+00:00","event":"sensei_prepare","telegram_user_id":810769111,"telegram_message_id":676632,"amo_lead_id":"41700521"}
{"timestamp":"2026-09-15T14:05:16+00:00","event":"sensei_started","telegram_user_id":810769111,"telegram_message_id":676632,"amo_lead_id":"41700521","result":true}
{"timestamp":"2026-09-15T14:05:19+00:00","event":"handoff_telegram_message_error","telegram_user_id":810769111,"telegram_message_id":676632,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2766 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-15T14:05:19+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":810769111,"telegram_message_id":676632}
{"timestamp":"2026-09-15T14:05:21+00:00","event":"support_mode_check","telegram_user_id":825758979,"telegram_message_id":676637,"support_mode":"AI"}
{"timestamp":"2026-09-15T14:05:21+00:00","event":"pipeline_missing_in_db","telegram_user_id":825758979,"telegram_message_id":676637,"amo_lead_id":null}
{"timestamp":"2026-09-15T14:05:21+00:00","event":"legacy_leadid_check","telegram_user_id":825758979,"telegram_message_id":676637,"legacy_leadid":"37760839"}
{"timestamp":"2026-09-15T14:05:22+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":825758979,"telegram_message_id":676637,"amo_lead_id":37760839,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-15T14:05:22+00:00","event":"pipeline_check","telegram_user_id":825758979,"telegram_message_id":676637,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T14:05:22+00:00","event":"ai_request","telegram_user_id":825758979,"telegram_message_id":676637,"message":"Добрый день! Я год назад закончила автошколу, но так и не забрала документы об окончании\nИх можно будет подъехать забрать?"}
{"timestamp":"2026-09-15T14:05:49+00:00","event":"ai_response","telegram_user_id":825758979,"telegram_message_id":676637,"duration_ms":27602,"action":"ANSWER","answer":"Да, получить документы можно, если оба внутренних экзамена сданы и оплата полностью закрыта. Необходимо заранее согласовать выдачу, уточнить нужный офис, приехать в среду или субботу и подписать получение документов."}
{"timestamp":"2026-09-15T14:05:52+00:00","event":"telegram_ai_answer_error","telegram_user_id":825758979,"telegram_message_id":676637,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2701 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-15T14:05:52+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":825758979,"telegram_message_id":676637}
{"timestamp":"2026-09-15T14:05:55+00:00","event":"support_mode_check","telegram_user_id":211882760,"telegram_message_id":676642,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T14:05:55+00:00","event":"ai_skipped","telegram_user_id":211882760,"telegram_message_id":676642,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T14:06:07+00:00","event":"support_mode_check","telegram_user_id":61076162,"telegram_message_id":676643,"support_mode":"AI"}
{"timestamp":"2026-09-15T14:06:07+00:00","event":"pipeline_check","telegram_user_id":61076162,"telegram_message_id":676643,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T14:06:07+00:00","event":"ai_request","telegram_user_id":61076162,"telegram_message_id":676643,"message":"Добрый день\nКак включать таймер в приложении? Записался у инструктора, но в приложении запись не вижу. Как учет часов должен происходить?"}
{"timestamp":"2026-09-15T14:06:27+00:00","event":"support_mode_check","telegram_user_id":1475212692,"telegram_message_id":676647,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T14:06:27+00:00","event":"ai_skipped","telegram_user_id":1475212692,"telegram_message_id":676647,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T14:06:30+00:00","event":"ai_response","telegram_user_id":61076162,"telegram_message_id":676643,"duration_ms":23004,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-15T14:06:30+00:00","event":"handoff_requested","telegram_user_id":61076162,"telegram_message_id":676643,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-15T14:06:30+00:00","event":"handoff_mode_changed","telegram_user_id":61076162,"telegram_message_id":676643,"first_handoff":true}
{"timestamp":"2026-09-15T14:06:30+00:00","event":"sensei_prepare","telegram_user_id":61076162,"telegram_message_id":676643,"amo_lead_id":null}
{"timestamp":"2026-09-15T14:06:30+00:00","event":"sensei_skipped","telegram_user_id":61076162,"telegram_message_id":676643,"reason":"amo_lead_id_empty"}
{"timestamp":"2026-09-15T14:06:30+00:00","event":"handoff_telegram_message_sent","telegram_user_id":61076162,"telegram_message_id":676643}
{"timestamp":"2026-09-15T14:06:31+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":61076162,"telegram_message_id":676643}
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{"timestamp":"2026-09-15T14:07:03+00:00","event":"support_mode_check","telegram_user_id":893135632,"telegram_message_id":676652,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T14:07:03+00:00","event":"ai_skipped","telegram_user_id":893135632,"telegram_message_id":676652,"reason":"support_mode_human"}
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{"timestamp":"2026-09-15T14:08:42+00:00","event":"ai_skipped","telegram_user_id":1109173439,"telegram_message_id":676660,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T14:10:22+00:00","event":"support_mode_check","telegram_user_id":893135632,"telegram_message_id":676664,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T14:10:22+00:00","event":"ai_skipped","telegram_user_id":893135632,"telegram_message_id":676664,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T14:12:05+00:00","event":"support_mode_check","telegram_user_id":1109173439,"telegram_message_id":676669,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T14:12:05+00:00","event":"ai_skipped","telegram_user_id":1109173439,"telegram_message_id":676669,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T14:12:33+00:00","event":"support_mode_check","telegram_user_id":1109173439,"telegram_message_id":676670,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T14:12:33+00:00","event":"ai_skipped","telegram_user_id":1109173439,"telegram_message_id":676670,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T14:13:16+00:00","event":"support_mode_check","telegram_user_id":6537379271,"telegram_message_id":676671,"support_mode":"AI"}
{"timestamp":"2026-09-15T14:13:16+00:00","event":"pipeline_check","telegram_user_id":6537379271,"telegram_message_id":676671,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
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{"timestamp":"2026-09-15T14:15:53+00:00","event":"ai_skipped","telegram_user_id":6897070391,"telegram_message_id":676683,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T14:16:31+00:00","event":"support_mode_check","telegram_user_id":1109173439,"telegram_message_id":676685,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T14:16:31+00:00","event":"ai_skipped","telegram_user_id":1109173439,"telegram_message_id":676685,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T14:18:43+00:00","event":"support_mode_check","telegram_user_id":6897070391,"telegram_message_id":676690,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T14:18:43+00:00","event":"ai_skipped","telegram_user_id":6897070391,"telegram_message_id":676690,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T14:18:47+00:00","event":"support_mode_check","telegram_user_id":1313878212,"telegram_message_id":676691,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T14:18:47+00:00","event":"ai_skipped","telegram_user_id":1313878212,"telegram_message_id":676691,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T14:20:04+00:00","event":"support_mode_check","telegram_user_id":1917071143,"telegram_message_id":676694,"support_mode":"AI"}
{"timestamp":"2026-09-15T14:20:04+00:00","event":"pipeline_check","telegram_user_id":1917071143,"telegram_message_id":676694,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T14:20:04+00:00","event":"ai_skipped","telegram_user_id":1917071143,"telegram_message_id":676694,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T14:20:15+00:00","event":"support_mode_check","telegram_user_id":1917071143,"telegram_message_id":676695,"support_mode":"AI"}
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{"timestamp":"2026-09-15T14:34:19+00:00","event":"contact_ai_lead_found","telegram_user_id":512483901,"telegram_message_id":676744,"contact_id":41877863,"amo_lead_id":41755515,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
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{"timestamp":"2026-09-15T14:34:32+00:00","event":"ai_response","telegram_user_id":512483901,"telegram_message_id":676744,"duration_ms":12138,"action":"ANSWER","answer":"Добрый вечер! Дополнительные или более частые занятия можно согласовать непосредственно с инструктором, если позволяет его график."}
{"timestamp":"2026-09-15T14:34:32+00:00","event":"telegram_ai_answer_sent","telegram_user_id":512483901,"telegram_message_id":676744,"answer":"Добрый вечер! Дополнительные или более частые занятия можно согласовать непосредственно с инструктором, если позволяет его график."}
{"timestamp":"2026-09-15T14:34:32+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":512483901,"telegram_message_id":676744}
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{"timestamp":"2026-09-15T14:42:36+00:00","event":"ai_request","telegram_user_id":588875247,"telegram_message_id":676772,"message":"подскажите пожалуйста, по своему опыту как именно эта лицензия выглядит. По письменному запросу в почте я получил от клиники выписку на 32 страницы. Неужели мне все это надо распечатывать?"}
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{"timestamp":"2026-09-15T14:45:20+00:00","event":"ai_request","telegram_user_id":1659739719,"telegram_message_id":676784,"message":"адреса автошколы куда можно привезти справку"}
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{"timestamp":"2026-09-15T14:51:07+00:00","event":"ai_skipped","telegram_user_id":588875247,"telegram_message_id":676801,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T14:52:53+00:00","event":"support_mode_check","telegram_user_id":5939946991,"telegram_message_id":676806,"support_mode":"AI"}
{"timestamp":"2026-09-15T14:52:53+00:00","event":"pipeline_check","telegram_user_id":5939946991,"telegram_message_id":676806,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T14:52:53+00:00","event":"ai_request","telegram_user_id":5939946991,"telegram_message_id":676806,"message":"Добрый день, хотел бы пройти внутренний теоретический тест."}
{"timestamp":"2026-09-15T14:53:13+00:00","event":"support_mode_check","telegram_user_id":709537346,"telegram_message_id":676807,"support_mode":"AI"}
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{"timestamp":"2026-09-15T14:53:13+00:00","event":"ai_skipped","telegram_user_id":709537346,"telegram_message_id":676807,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T14:53:20+00:00","event":"ai_response","telegram_user_id":5939946991,"telegram_message_id":676806,"duration_ms":26684,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-15T14:53:20+00:00","event":"handoff_requested","telegram_user_id":5939946991,"telegram_message_id":676806,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-15T14:53:20+00:00","event":"handoff_mode_changed","telegram_user_id":5939946991,"telegram_message_id":676806,"first_handoff":true}
{"timestamp":"2026-09-15T14:53:20+00:00","event":"sensei_prepare","telegram_user_id":5939946991,"telegram_message_id":676806,"amo_lead_id":"42122393"}
{"timestamp":"2026-09-15T14:53:20+00:00","event":"sensei_started","telegram_user_id":5939946991,"telegram_message_id":676806,"amo_lead_id":"42122393","result":true}
{"timestamp":"2026-09-15T14:53:23+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5939946991,"telegram_message_id":676806}
{"timestamp":"2026-09-15T14:53:23+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5939946991,"telegram_message_id":676806}
{"timestamp":"2026-09-15T14:53:54+00:00","event":"support_mode_check","telegram_user_id":6897070391,"telegram_message_id":676810,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T14:53:54+00:00","event":"ai_skipped","telegram_user_id":6897070391,"telegram_message_id":676810,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T14:53:57+00:00","event":"support_mode_check","telegram_user_id":533685819,"telegram_message_id":676812,"support_mode":"AI"}
{"timestamp":"2026-09-15T14:53:57+00:00","event":"pipeline_check","telegram_user_id":533685819,"telegram_message_id":676812,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T14:53:57+00:00","event":"ai_request","telegram_user_id":533685819,"telegram_message_id":676812,"message":"Не могу приехать в офис, нахожусь в другом городе. \n\nДайте форму заявления, пожалуйста- пришлю в почте"}
{"timestamp":"2026-09-15T14:54:07+00:00","event":"ai_response","telegram_user_id":533685819,"telegram_message_id":676812,"duration_ms":10028,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-15T14:54:07+00:00","event":"handoff_requested","telegram_user_id":533685819,"telegram_message_id":676812,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-15T14:54:07+00:00","event":"handoff_mode_changed","telegram_user_id":533685819,"telegram_message_id":676812,"first_handoff":true}
{"timestamp":"2026-09-15T14:54:07+00:00","event":"sensei_prepare","telegram_user_id":533685819,"telegram_message_id":676812,"amo_lead_id":"39803075"}
{"timestamp":"2026-09-15T14:54:07+00:00","event":"sensei_started","telegram_user_id":533685819,"telegram_message_id":676812,"amo_lead_id":"39803075","result":true}
{"timestamp":"2026-09-15T14:54:08+00:00","event":"handoff_telegram_message_sent","telegram_user_id":533685819,"telegram_message_id":676812}
{"timestamp":"2026-09-15T14:54:08+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":533685819,"telegram_message_id":676812}
{"timestamp":"2026-09-15T14:54:08+00:00","event":"support_mode_check","telegram_user_id":6897070391,"telegram_message_id":676815,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T14:54:08+00:00","event":"ai_skipped","telegram_user_id":6897070391,"telegram_message_id":676815,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T14:54:24+00:00","event":"support_mode_check","telegram_user_id":1917071143,"telegram_message_id":676819,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T14:54:24+00:00","event":"ai_skipped","telegram_user_id":1917071143,"telegram_message_id":676819,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T14:56:00+00:00","event":"support_mode_check","telegram_user_id":533685819,"telegram_message_id":676823,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T14:56:00+00:00","event":"ai_skipped","telegram_user_id":533685819,"telegram_message_id":676823,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T14:56:42+00:00","event":"support_mode_check","telegram_user_id":5939946991,"telegram_message_id":676826,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T14:56:42+00:00","event":"ai_skipped","telegram_user_id":5939946991,"telegram_message_id":676826,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T14:58:46+00:00","event":"support_mode_check","telegram_user_id":6897070391,"telegram_message_id":676833,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T14:58:46+00:00","event":"ai_skipped","telegram_user_id":6897070391,"telegram_message_id":676833,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T14:59:55+00:00","event":"support_mode_check","telegram_user_id":537291512,"telegram_message_id":676834,"support_mode":"AI"}
{"timestamp":"2026-09-15T14:59:55+00:00","event":"pipeline_check","telegram_user_id":537291512,"telegram_message_id":676834,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T14:59:55+00:00","event":"ai_request","telegram_user_id":537291512,"telegram_message_id":676834,"message":"Добрый день! Скажите дальнейшие действия какие? Внутренний теоретический экзамен прошёл."}
{"timestamp":"2026-09-15T15:00:14+00:00","event":"ai_response","telegram_user_id":537291512,"telegram_message_id":676834,"duration_ms":19591,"action":"ANSWER","answer":"Если 100% штатной практики уже пройдено, следующий этап — внутренний практический экзамен. После успешной сдачи обоих внутренних экзаменов можно переходить к экзаменам в ГИБДД.\n\nЕсли практика ещё не завершена, её нужно продолжить до 100%, после чего сдавать внутренний практический экзамен."}
{"timestamp":"2026-09-15T15:00:19+00:00","event":"telegram_ai_answer_error","telegram_user_id":537291512,"telegram_message_id":676834,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Operation timed out after 5001 milliseconds with 0 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-15T15:00:19+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":537291512,"telegram_message_id":676834}
{"timestamp":"2026-09-15T15:00:48+00:00","event":"support_mode_check","telegram_user_id":5939946991,"telegram_message_id":676836,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:00:48+00:00","event":"ai_skipped","telegram_user_id":5939946991,"telegram_message_id":676836,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:03:44+00:00","event":"support_mode_check","telegram_user_id":537291512,"telegram_message_id":676842,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:03:44+00:00","event":"ai_skipped","telegram_user_id":537291512,"telegram_message_id":676842,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:05:33+00:00","event":"support_mode_check","telegram_user_id":537291512,"telegram_message_id":676850,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:05:33+00:00","event":"ai_skipped","telegram_user_id":537291512,"telegram_message_id":676850,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:06:45+00:00","event":"support_mode_check","telegram_user_id":537291512,"telegram_message_id":676851,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:06:45+00:00","event":"ai_skipped","telegram_user_id":537291512,"telegram_message_id":676851,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:08:17+00:00","event":"support_mode_check","telegram_user_id":537291512,"telegram_message_id":676858,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:08:17+00:00","event":"ai_skipped","telegram_user_id":537291512,"telegram_message_id":676858,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:08:37+00:00","event":"support_mode_check","telegram_user_id":1631270687,"telegram_message_id":676864,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:08:37+00:00","event":"ai_skipped","telegram_user_id":1631270687,"telegram_message_id":676864,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:09:17+00:00","event":"support_mode_check","telegram_user_id":537291512,"telegram_message_id":676865,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:09:17+00:00","event":"ai_skipped","telegram_user_id":537291512,"telegram_message_id":676865,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:09:18+00:00","event":"support_mode_check","telegram_user_id":6576222586,"telegram_message_id":676866,"support_mode":"AI"}
{"timestamp":"2026-09-15T15:09:18+00:00","event":"pipeline_check","telegram_user_id":6576222586,"telegram_message_id":676866,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T15:09:18+00:00","event":"ai_request","telegram_user_id":6576222586,"telegram_message_id":676866,"message":"Сколько ждать?"}
{"timestamp":"2026-09-15T15:09:37+00:00","event":"ai_response","telegram_user_id":6576222586,"telegram_message_id":676866,"duration_ms":18811,"action":"ANSWER","answer":"Уточните, пожалуйста, чего именно вы ждёте: назначения инструктора, проверки медсправки или выдачи документов?"}
{"timestamp":"2026-09-15T15:09:39+00:00","event":"telegram_ai_answer_error","telegram_user_id":6576222586,"telegram_message_id":676866,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2734 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-15T15:09:40+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":6576222586,"telegram_message_id":676866}
{"timestamp":"2026-09-15T15:09:52+00:00","event":"support_mode_check","telegram_user_id":1917071143,"telegram_message_id":676867,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:09:52+00:00","event":"ai_skipped","telegram_user_id":1917071143,"telegram_message_id":676867,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:10:40+00:00","event":"support_mode_check","telegram_user_id":6576222586,"telegram_message_id":676869,"support_mode":"AI"}
{"timestamp":"2026-09-15T15:10:40+00:00","event":"pipeline_check","telegram_user_id":6576222586,"telegram_message_id":676869,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T15:10:40+00:00","event":"ai_request","telegram_user_id":6576222586,"telegram_message_id":676869,"message":"??"}
{"timestamp":"2026-09-15T15:10:41+00:00","event":"ai_response","telegram_user_id":6576222586,"telegram_message_id":676869,"duration_ms":234,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-15T15:10:41+00:00","event":"sensei_prepare","telegram_user_id":6576222586,"telegram_message_id":676869,"amo_lead_id":"42237477"}
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{"timestamp":"2026-09-15T15:10:42+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":6576222586,"telegram_message_id":676869}
{"timestamp":"2026-09-15T15:11:07+00:00","event":"support_mode_check","telegram_user_id":6576222586,"telegram_message_id":676873,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:11:07+00:00","event":"ai_skipped","telegram_user_id":6576222586,"telegram_message_id":676873,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:11:30+00:00","event":"support_mode_check","telegram_user_id":1082597610,"telegram_message_id":676876,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:11:30+00:00","event":"ai_skipped","telegram_user_id":1082597610,"telegram_message_id":676876,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:11:40+00:00","event":"support_mode_check","telegram_user_id":537291512,"telegram_message_id":676877,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:11:40+00:00","event":"ai_skipped","telegram_user_id":537291512,"telegram_message_id":676877,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:12:11+00:00","event":"support_mode_check","telegram_user_id":1917071143,"telegram_message_id":676878,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:12:11+00:00","event":"ai_skipped","telegram_user_id":1917071143,"telegram_message_id":676878,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:15:04+00:00","event":"support_mode_check","telegram_user_id":1631270687,"telegram_message_id":676884,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:15:04+00:00","event":"ai_skipped","telegram_user_id":1631270687,"telegram_message_id":676884,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:17:14+00:00","event":"support_mode_check","telegram_user_id":1082597610,"telegram_message_id":676889,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:17:14+00:00","event":"ai_skipped","telegram_user_id":1082597610,"telegram_message_id":676889,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:18:13+00:00","event":"support_mode_check","telegram_user_id":1631270687,"telegram_message_id":676891,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:18:13+00:00","event":"ai_skipped","telegram_user_id":1631270687,"telegram_message_id":676891,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:18:45+00:00","event":"support_mode_check","telegram_user_id":1243713243,"telegram_message_id":676892,"support_mode":"AI"}
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{"timestamp":"2026-09-15T15:18:45+00:00","event":"ai_request","telegram_user_id":1243713243,"telegram_message_id":676892,"message":"Здравствуйте, а когда со мной свяжутся ?"}
{"timestamp":"2026-09-15T15:18:45+00:00","event":"ai_response","telegram_user_id":1243713243,"telegram_message_id":676892,"duration_ms":275,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-15T15:18:45+00:00","event":"sensei_prepare","telegram_user_id":1243713243,"telegram_message_id":676892,"amo_lead_id":"41448121"}
{"timestamp":"2026-09-15T15:18:46+00:00","event":"sensei_started","telegram_user_id":1243713243,"telegram_message_id":676892,"amo_lead_id":"41448121","result":true}
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{"timestamp":"2026-09-15T15:18:46+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1243713243,"telegram_message_id":676892}
{"timestamp":"2026-09-15T15:21:49+00:00","event":"support_mode_check","telegram_user_id":1082597610,"telegram_message_id":676897,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:21:49+00:00","event":"ai_skipped","telegram_user_id":1082597610,"telegram_message_id":676897,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:25:00+00:00","event":"support_mode_check","telegram_user_id":1082597610,"telegram_message_id":676908,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:25:00+00:00","event":"ai_skipped","telegram_user_id":1082597610,"telegram_message_id":676908,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:25:23+00:00","event":"support_mode_check","telegram_user_id":6897070391,"telegram_message_id":676909,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:25:23+00:00","event":"ai_skipped","telegram_user_id":6897070391,"telegram_message_id":676909,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:25:36+00:00","event":"support_mode_check","telegram_user_id":6897070391,"telegram_message_id":676910,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:25:36+00:00","event":"ai_skipped","telegram_user_id":6897070391,"telegram_message_id":676910,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:25:42+00:00","event":"support_mode_check","telegram_user_id":788042112,"telegram_message_id":676913,"support_mode":"AI"}
{"timestamp":"2026-09-15T15:25:42+00:00","event":"pipeline_missing_in_db","telegram_user_id":788042112,"telegram_message_id":676913,"amo_lead_id":null}
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{"timestamp":"2026-09-15T15:25:43+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":788042112,"telegram_message_id":676913,"contact_id":41872203,"linked_leads_count":2}
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{"timestamp":"2026-09-15T15:25:44+00:00","event":"contact_lead_checked","telegram_user_id":788042112,"telegram_message_id":676913,"contact_id":41872203,"amo_lead_id":41864683,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-15T15:25:44+00:00","event":"contact_ai_lead_found","telegram_user_id":788042112,"telegram_message_id":676913,"contact_id":41872203,"amo_lead_id":41864683,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-15T15:25:44+00:00","event":"pipeline_check","telegram_user_id":788042112,"telegram_message_id":676913,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T15:25:44+00:00","event":"ai_request","telegram_user_id":788042112,"telegram_message_id":676913,"message":"Добрый день\nПодавать заявление через Госуслуги не нужно? Просто подходить?"}
{"timestamp":"2026-09-15T15:25:50+00:00","event":"ai_response","telegram_user_id":788042112,"telegram_message_id":676913,"duration_ms":5512,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-15T15:25:50+00:00","event":"handoff_requested","telegram_user_id":788042112,"telegram_message_id":676913,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-15T15:34:36+00:00","event":"ai_request","telegram_user_id":105082965,"telegram_message_id":676968,"message":"у меня все занятия откатаны, тест сдан😊"}
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{"timestamp":"2026-09-15T15:48:28+00:00","event":"ai_skipped","telegram_user_id":5145205024,"telegram_message_id":677031,"reason":"support_mode_human"}
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{"timestamp":"2026-09-15T15:48:55+00:00","event":"ai_skipped","telegram_user_id":1631270687,"telegram_message_id":677033,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:48:58+00:00","event":"support_mode_check","telegram_user_id":6897070391,"telegram_message_id":677034,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:48:58+00:00","event":"ai_skipped","telegram_user_id":6897070391,"telegram_message_id":677034,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:49:03+00:00","event":"support_mode_check","telegram_user_id":1404312331,"telegram_message_id":677035,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:49:03+00:00","event":"ai_skipped","telegram_user_id":1404312331,"telegram_message_id":677035,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:49:11+00:00","event":"support_mode_check","telegram_user_id":5627469103,"telegram_message_id":677036,"support_mode":"AI"}
{"timestamp":"2026-09-15T15:49:11+00:00","event":"pipeline_check","telegram_user_id":5627469103,"telegram_message_id":677036,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T15:49:11+00:00","event":"ai_request","telegram_user_id":5627469103,"telegram_message_id":677036,"message":"Здравствуйте, у меня сейчас на проверке мед справка, которую я делал в подмосковье, подскажите, если я сделаю москвоскую справку, это как то ускорит процесс?"}
{"timestamp":"2026-09-15T15:49:31+00:00","event":"support_mode_check","telegram_user_id":6897070391,"telegram_message_id":677037,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:49:31+00:00","event":"ai_skipped","telegram_user_id":6897070391,"telegram_message_id":677037,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:49:32+00:00","event":"ai_response","telegram_user_id":5627469103,"telegram_message_id":677036,"duration_ms":20114,"action":"ANSWER","answer":"Московская справка из государственной поликлиники обычно проверяется быстрее. Но нельзя гарантировать, что оформление новой справки ускорит уже начатую проверку. По немосковской справке могут потребоваться дополнительные запросы, поэтому точный срок заранее определить нельзя."}
{"timestamp":"2026-09-15T15:49:33+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5627469103,"telegram_message_id":677036,"answer":"Московская справка из государственной поликлиники обычно проверяется быстрее. Но нельзя гарантировать, что оформление новой справки ускорит уже начатую проверку. По немосковской справке могут потребоваться дополнительные запросы, поэтому точный срок заранее определить нельзя."}
{"timestamp":"2026-09-15T15:49:33+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5627469103,"telegram_message_id":677036}
{"timestamp":"2026-09-15T15:50:21+00:00","event":"support_mode_check","telegram_user_id":6897070391,"telegram_message_id":677044,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:50:21+00:00","event":"ai_skipped","telegram_user_id":6897070391,"telegram_message_id":677044,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:50:35+00:00","event":"support_mode_check","telegram_user_id":934969340,"telegram_message_id":677048,"support_mode":"AI"}
{"timestamp":"2026-09-15T15:50:35+00:00","event":"pipeline_check","telegram_user_id":934969340,"telegram_message_id":677048,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T15:50:35+00:00","event":"ai_request","telegram_user_id":934969340,"telegram_message_id":677048,"message":"Здравствуйте. Если к справке приложена лицензия, нужен ли договор?"}
{"timestamp":"2026-09-15T15:50:40+00:00","event":"ai_response","telegram_user_id":934969340,"telegram_message_id":677048,"duration_ms":5297,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-15T15:50:40+00:00","event":"handoff_requested","telegram_user_id":934969340,"telegram_message_id":677048,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-15T15:50:40+00:00","event":"handoff_mode_changed","telegram_user_id":934969340,"telegram_message_id":677048,"first_handoff":true}
{"timestamp":"2026-09-15T15:50:40+00:00","event":"sensei_prepare","telegram_user_id":934969340,"telegram_message_id":677048,"amo_lead_id":"42566093"}
{"timestamp":"2026-09-15T15:50:41+00:00","event":"sensei_started","telegram_user_id":934969340,"telegram_message_id":677048,"amo_lead_id":"42566093","result":true}
{"timestamp":"2026-09-15T15:50:41+00:00","event":"handoff_telegram_message_sent","telegram_user_id":934969340,"telegram_message_id":677048}
{"timestamp":"2026-09-15T15:50:41+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":934969340,"telegram_message_id":677048}
{"timestamp":"2026-09-15T15:50:51+00:00","event":"support_mode_check","telegram_user_id":470193196,"telegram_message_id":677051,"support_mode":"AI"}
{"timestamp":"2026-09-15T15:50:51+00:00","event":"pipeline_missing_in_db","telegram_user_id":470193196,"telegram_message_id":677051,"amo_lead_id":null}
{"timestamp":"2026-09-15T15:50:51+00:00","event":"legacy_leadid_check","telegram_user_id":470193196,"telegram_message_id":677051,"legacy_leadid":"38497345"}
{"timestamp":"2026-09-15T15:50:52+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":470193196,"telegram_message_id":677051,"amo_lead_id":38497345,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-15T15:50:52+00:00","event":"pipeline_check","telegram_user_id":470193196,"telegram_message_id":677051,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T15:50:52+00:00","event":"ai_request","telegram_user_id":470193196,"telegram_message_id":677051,"message":"другу надо написать что-то?"}
{"timestamp":"2026-09-15T15:50:55+00:00","event":"ai_response","telegram_user_id":470193196,"telegram_message_id":677051,"duration_ms":3724,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-15T15:50:55+00:00","event":"handoff_requested","telegram_user_id":470193196,"telegram_message_id":677051,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-15T15:50:55+00:00","event":"handoff_mode_changed","telegram_user_id":470193196,"telegram_message_id":677051,"first_handoff":true}
{"timestamp":"2026-09-15T15:50:55+00:00","event":"sensei_prepare","telegram_user_id":470193196,"telegram_message_id":677051,"amo_lead_id":"38497345"}
{"timestamp":"2026-09-15T15:50:56+00:00","event":"sensei_started","telegram_user_id":470193196,"telegram_message_id":677051,"amo_lead_id":"38497345","result":true}
{"timestamp":"2026-09-15T15:50:59+00:00","event":"handoff_telegram_message_error","telegram_user_id":470193196,"telegram_message_id":677051,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2763 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-15T15:50:59+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":470193196,"telegram_message_id":677051}
{"timestamp":"2026-09-15T15:51:23+00:00","event":"support_mode_check","telegram_user_id":470193196,"telegram_message_id":677054,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:51:23+00:00","event":"ai_skipped","telegram_user_id":470193196,"telegram_message_id":677054,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:52:09+00:00","event":"support_mode_check","telegram_user_id":5397710206,"telegram_message_id":677057,"support_mode":"AI"}
{"timestamp":"2026-09-15T15:52:09+00:00","event":"pipeline_missing_in_db","telegram_user_id":5397710206,"telegram_message_id":677057,"amo_lead_id":null}
{"timestamp":"2026-09-15T15:52:09+00:00","event":"legacy_leadid_check","telegram_user_id":5397710206,"telegram_message_id":677057,"legacy_leadid":"0"}
{"timestamp":"2026-09-15T15:52:09+00:00","event":"pipeline_fetch_skipped","telegram_user_id":5397710206,"telegram_message_id":677057,"reason":"amo_lead_id_and_legacy_leadid_empty"}
{"timestamp":"2026-09-15T15:52:09+00:00","event":"pipeline_check","telegram_user_id":5397710206,"telegram_message_id":677057,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T15:52:09+00:00","event":"ai_skipped","telegram_user_id":5397710206,"telegram_message_id":677057,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T15:52:43+00:00","event":"support_mode_check","telegram_user_id":470193196,"telegram_message_id":677060,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:52:43+00:00","event":"ai_skipped","telegram_user_id":470193196,"telegram_message_id":677060,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:53:20+00:00","event":"support_mode_check","telegram_user_id":1082597610,"telegram_message_id":677062,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:53:20+00:00","event":"ai_skipped","telegram_user_id":1082597610,"telegram_message_id":677062,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:53:20+00:00","event":"support_mode_check","telegram_user_id":1082597610,"telegram_message_id":677063,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:53:20+00:00","event":"ai_skipped","telegram_user_id":1082597610,"telegram_message_id":677063,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:53:56+00:00","event":"support_mode_check","telegram_user_id":709537346,"telegram_message_id":677067,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:53:56+00:00","event":"ai_skipped","telegram_user_id":709537346,"telegram_message_id":677067,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:53:58+00:00","event":"support_mode_check","telegram_user_id":709537346,"telegram_message_id":677068,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:53:58+00:00","event":"ai_skipped","telegram_user_id":709537346,"telegram_message_id":677068,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:54:02+00:00","event":"support_mode_check","telegram_user_id":1631270687,"telegram_message_id":677069,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:54:02+00:00","event":"ai_skipped","telegram_user_id":1631270687,"telegram_message_id":677069,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:54:56+00:00","event":"support_mode_check","telegram_user_id":1082597610,"telegram_message_id":677075,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:54:56+00:00","event":"ai_skipped","telegram_user_id":1082597610,"telegram_message_id":677075,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:55:05+00:00","event":"support_mode_check","telegram_user_id":470193196,"telegram_message_id":677076,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:55:05+00:00","event":"ai_skipped","telegram_user_id":470193196,"telegram_message_id":677076,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:56:08+00:00","event":"support_mode_check","telegram_user_id":1082597610,"telegram_message_id":677088,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:56:08+00:00","event":"ai_skipped","telegram_user_id":1082597610,"telegram_message_id":677088,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:56:27+00:00","event":"support_mode_check","telegram_user_id":1082597610,"telegram_message_id":677091,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:56:27+00:00","event":"ai_skipped","telegram_user_id":1082597610,"telegram_message_id":677091,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:57:24+00:00","event":"support_mode_check","telegram_user_id":1211369064,"telegram_message_id":677095,"support_mode":"AI"}
{"timestamp":"2026-09-15T15:57:24+00:00","event":"pipeline_check","telegram_user_id":1211369064,"telegram_message_id":677095,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T15:57:24+00:00","event":"ai_request","telegram_user_id":1211369064,"telegram_message_id":677095,"message":"Добрый вечер. В течение какого периода открывается доступ к практическим занятиям после предоставления справки из медицинского центра?"}
{"timestamp":"2026-09-15T15:57:37+00:00","event":"ai_response","telegram_user_id":1211369064,"telegram_message_id":677095,"duration_ms":13322,"action":"ANSWER","answer":"Одной медсправки недостаточно для допуска к практике. При рассрочке нужны: более 50% теории, оригинал медсправки и третий взнос.\n\nПосле допуска и выбора удобных локаций инструктора назначают обычно по вторникам и пятницам. Первое практическое занятие обычно начинается через 1–2 недели после назначения инструктора. Для частной или немосковской справки проверка может занять больше времени."}
{"timestamp":"2026-09-15T15:57:37+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1211369064,"telegram_message_id":677095,"answer":"Одной медсправки недостаточно для допуска к практике. При рассрочке нужны: более 50% теории, оригинал медсправки и третий взнос.\n\nПосле допуска и выбора удобных локаций инструктора назначают обычно по вторникам и пятницам. Первое практическое занятие обычно начинается через 1–2 недели после назначения инструктора. Для частной или немосковской справки проверка может занять больше времени."}
{"timestamp":"2026-09-15T15:57:37+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1211369064,"telegram_message_id":677095}
{"timestamp":"2026-09-15T15:57:38+00:00","event":"support_mode_check","telegram_user_id":1082597610,"telegram_message_id":677096,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:57:38+00:00","event":"ai_skipped","telegram_user_id":1082597610,"telegram_message_id":677096,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:57:39+00:00","event":"support_mode_check","telegram_user_id":709537346,"telegram_message_id":677098,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:57:39+00:00","event":"ai_skipped","telegram_user_id":709537346,"telegram_message_id":677098,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:57:48+00:00","event":"support_mode_check","telegram_user_id":934969340,"telegram_message_id":677102,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:57:48+00:00","event":"ai_skipped","telegram_user_id":934969340,"telegram_message_id":677102,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:58:05+00:00","event":"support_mode_check","telegram_user_id":6954658484,"telegram_message_id":677105,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:58:05+00:00","event":"ai_skipped","telegram_user_id":6954658484,"telegram_message_id":677105,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:58:24+00:00","event":"support_mode_check","telegram_user_id":1631270687,"telegram_message_id":677106,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:58:24+00:00","event":"ai_skipped","telegram_user_id":1631270687,"telegram_message_id":677106,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:58:39+00:00","event":"support_mode_check","telegram_user_id":1211369064,"telegram_message_id":677112,"support_mode":"AI"}
{"timestamp":"2026-09-15T15:58:39+00:00","event":"pipeline_check","telegram_user_id":1211369064,"telegram_message_id":677112,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T15:58:39+00:00","event":"ai_request","telegram_user_id":1211369064,"telegram_message_id":677112,"message":"Все остальные условия выполнены"}
{"timestamp":"2026-09-15T15:59:03+00:00","event":"ai_response","telegram_user_id":1211369064,"telegram_message_id":677112,"duration_ms":24510,"action":"ANSWER","answer":"Если штатная практика уже завершена, следующий этап — внутренний практический экзамен. Также нужно сдать внутренний теоретический экзамен. Только после успешной сдачи обоих внутренних экзаменов можно переходить к экзаменам в ГИБДД."}
{"timestamp":"2026-09-15T15:59:04+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1211369064,"telegram_message_id":677112,"answer":"Если штатная практика уже завершена, следующий этап — внутренний практический экзамен. Также нужно сдать внутренний теоретический экзамен. Только после успешной сдачи обоих внутренних экзаменов можно переходить к экзаменам в ГИБДД."}
{"timestamp":"2026-09-15T15:59:04+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1211369064,"telegram_message_id":677112}
{"timestamp":"2026-09-15T15:59:35+00:00","event":"support_mode_check","telegram_user_id":6954658484,"telegram_message_id":677125,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T15:59:35+00:00","event":"ai_skipped","telegram_user_id":6954658484,"telegram_message_id":677125,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T15:59:50+00:00","event":"support_mode_check","telegram_user_id":753665396,"telegram_message_id":677127,"support_mode":"AI"}
{"timestamp":"2026-09-15T15:59:50+00:00","event":"pipeline_missing_in_db","telegram_user_id":753665396,"telegram_message_id":677127,"amo_lead_id":null}
{"timestamp":"2026-09-15T15:59:50+00:00","event":"legacy_leadid_check","telegram_user_id":753665396,"telegram_message_id":677127,"legacy_leadid":"42192125"}
{"timestamp":"2026-09-15T15:59:52+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":753665396,"telegram_message_id":677127,"contact_id":42192125,"linked_leads_count":2}
{"timestamp":"2026-09-15T15:59:52+00:00","event":"contact_lead_checked","telegram_user_id":753665396,"telegram_message_id":677127,"contact_id":42192125,"amo_lead_id":42079195,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-15T15:59:52+00:00","event":"contact_lead_checked","telegram_user_id":753665396,"telegram_message_id":677127,"contact_id":42192125,"amo_lead_id":42097499,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-15T15:59:52+00:00","event":"contact_ai_lead_found","telegram_user_id":753665396,"telegram_message_id":677127,"contact_id":42192125,"amo_lead_id":42097499,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-15T15:59:52+00:00","event":"pipeline_check","telegram_user_id":753665396,"telegram_message_id":677127,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T15:59:52+00:00","event":"ai_request","telegram_user_id":753665396,"telegram_message_id":677127,"message":"Добрый день! Потеряла логин и пароль от входа в приложение Хочу Водить. Логин: 357981137"}
{"timestamp":"2026-09-15T16:00:01+00:00","event":"ai_response","telegram_user_id":753665396,"telegram_message_id":677127,"duration_ms":8202,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-15T16:00:01+00:00","event":"handoff_requested","telegram_user_id":753665396,"telegram_message_id":677127,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-15T16:00:01+00:00","event":"handoff_mode_changed","telegram_user_id":753665396,"telegram_message_id":677127,"first_handoff":true}
{"timestamp":"2026-09-15T16:00:01+00:00","event":"sensei_prepare","telegram_user_id":753665396,"telegram_message_id":677127,"amo_lead_id":"42097499"}
{"timestamp":"2026-09-15T16:00:05+00:00","event":"sensei_started","telegram_user_id":753665396,"telegram_message_id":677127,"amo_lead_id":"42097499","result":true}
{"timestamp":"2026-09-15T16:00:10+00:00","event":"handoff_telegram_message_sent","telegram_user_id":753665396,"telegram_message_id":677127}
{"timestamp":"2026-09-15T16:00:10+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":753665396,"telegram_message_id":677127}
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{"timestamp":"2026-09-15T17:04:22+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1331582920,"telegram_message_id":677322,"answer":"Добрый вечер. Понимаем вас. Желаем вашему папе скорейшего улучшения. Напишите нам, когда вернётесь в Москву."}
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{"timestamp":"2026-09-15T18:38:25+00:00","event":"ai_request","telegram_user_id":1080536844,"telegram_message_id":677421,"message":"Добрый вечер, не могу зайти в свой аккаунт"}
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{"timestamp":"2026-09-15T18:48:26+00:00","event":"ai_request","telegram_user_id":448178964,"telegram_message_id":677431,"message":"Добрый день! \nУ меня есть какие-то ограничение по времени начала вождения относительно даты заключен я договора на обучение?"}
{"timestamp":"2026-09-15T18:48:31+00:00","event":"ai_response","telegram_user_id":448178964,"telegram_message_id":677431,"duration_ms":4622,"action":"ANSWER","answer":"Да. Назначение на практические занятия происходит в течение одного календарного месяца после предоставления полного комплекта документов по договору."}
{"timestamp":"2026-09-15T18:48:32+00:00","event":"telegram_ai_answer_sent","telegram_user_id":448178964,"telegram_message_id":677431,"answer":"Да. Назначение на практические занятия происходит в течение одного календарного месяца после предоставления полного комплекта документов по договору."}
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{"timestamp":"2026-09-15T19:15:36+00:00","event":"support_mode_check","telegram_user_id":1262103343,"telegram_message_id":677441,"support_mode":"AI"}
{"timestamp":"2026-09-15T19:15:36+00:00","event":"pipeline_check","telegram_user_id":1262103343,"telegram_message_id":677441,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T19:15:36+00:00","event":"ai_request","telegram_user_id":1262103343,"telegram_message_id":677441,"message":"Добрый день, можно поменять инструктора"}
{"timestamp":"2026-09-15T19:15:47+00:00","event":"ai_response","telegram_user_id":1262103343,"telegram_message_id":677441,"duration_ms":11145,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-15T19:15:49+00:00","event":"handoff_telegram_message_error","telegram_user_id":1262103343,"telegram_message_id":677441,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2702 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-15T19:15:50+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1262103343,"telegram_message_id":677441}
{"timestamp":"2026-09-15T19:28:53+00:00","event":"support_mode_check","telegram_user_id":7038678689,"telegram_message_id":677443,"support_mode":"AI"}
{"timestamp":"2026-09-15T19:28:53+00:00","event":"pipeline_missing_in_db","telegram_user_id":7038678689,"telegram_message_id":677443,"amo_lead_id":null}
{"timestamp":"2026-09-15T19:28:53+00:00","event":"legacy_leadid_check","telegram_user_id":7038678689,"telegram_message_id":677443,"legacy_leadid":"0"}
{"timestamp":"2026-09-15T19:28:53+00:00","event":"pipeline_fetch_skipped","telegram_user_id":7038678689,"telegram_message_id":677443,"reason":"amo_lead_id_and_legacy_leadid_empty"}
{"timestamp":"2026-09-15T19:28:53+00:00","event":"pipeline_check","telegram_user_id":7038678689,"telegram_message_id":677443,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T19:28:53+00:00","event":"ai_skipped","telegram_user_id":7038678689,"telegram_message_id":677443,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T19:38:09+00:00","event":"support_mode_check","telegram_user_id":2021618097,"telegram_message_id":677444,"support_mode":"AI"}
{"timestamp":"2026-09-15T19:38:09+00:00","event":"pipeline_check","telegram_user_id":2021618097,"telegram_message_id":677444,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T19:38:09+00:00","event":"ai_skipped","telegram_user_id":2021618097,"telegram_message_id":677444,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T19:38:40+00:00","event":"support_mode_check","telegram_user_id":2021618097,"telegram_message_id":677445,"support_mode":"AI"}
{"timestamp":"2026-09-15T19:38:40+00:00","event":"pipeline_check","telegram_user_id":2021618097,"telegram_message_id":677445,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T19:38:40+00:00","event":"ai_skipped","telegram_user_id":2021618097,"telegram_message_id":677445,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T19:44:34+00:00","event":"support_mode_check","telegram_user_id":1120465859,"telegram_message_id":677446,"support_mode":"AI"}
{"timestamp":"2026-09-15T19:44:34+00:00","event":"pipeline_check","telegram_user_id":1120465859,"telegram_message_id":677446,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T19:44:34+00:00","event":"ai_request","telegram_user_id":1120465859,"telegram_message_id":677446,"message":"Здравствуйте. Оплатить продление то я оплатил, но вот с вашей стороны! почему я не ощутил того чего вы мне обещали? Почему у меня до сих пор нету тестирования на внутренний экзамен теории? Почему у меня так же отображается что договор до 09.09? И вы мне так и не ответили почему продление я оплачивал через физ лицо а не напрямую на счет автошколы?"}
{"timestamp":"2026-09-15T19:44:45+00:00","event":"ai_response","telegram_user_id":1120465859,"telegram_message_id":677446,"duration_ms":11141,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-15T19:44:45+00:00","event":"handoff_requested","telegram_user_id":1120465859,"telegram_message_id":677446,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-15T19:44:45+00:00","event":"handoff_mode_changed","telegram_user_id":1120465859,"telegram_message_id":677446,"first_handoff":false}
{"timestamp":"2026-09-15T19:44:46+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1120465859,"telegram_message_id":677446}
{"timestamp":"2026-09-15T19:44:46+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1120465859,"telegram_message_id":677446}
{"timestamp":"2026-09-15T19:45:54+00:00","event":"support_mode_check","telegram_user_id":669649018,"telegram_message_id":677449,"support_mode":"AI"}
{"timestamp":"2026-09-15T19:45:54+00:00","event":"pipeline_missing_in_db","telegram_user_id":669649018,"telegram_message_id":677449,"amo_lead_id":null}
{"timestamp":"2026-09-15T19:45:54+00:00","event":"legacy_leadid_check","telegram_user_id":669649018,"telegram_message_id":677449,"legacy_leadid":"41789693"}
{"timestamp":"2026-09-15T19:45:54+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":669649018,"telegram_message_id":677449,"amo_lead_id":41789693,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-15T19:45:54+00:00","event":"pipeline_check","telegram_user_id":669649018,"telegram_message_id":677449,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T19:45:54+00:00","event":"ai_request","telegram_user_id":669649018,"telegram_message_id":677449,"message":"Здравствуйте! \nЯ откатал все часы вождения и сдал внутренний экзамен. \nПодскажите, пожалуйста, какие дальнейшие шаги?"}
{"timestamp":"2026-09-15T19:46:07+00:00","event":"ai_response","telegram_user_id":669649018,"telegram_message_id":677449,"duration_ms":12611,"action":"ANSWER","answer":"Уточните, пожалуйста: вы сдали оба внутренних экзамена — теорию и практику — или только внутреннюю практику?"}
{"timestamp":"2026-09-15T19:46:07+00:00","event":"telegram_ai_answer_sent","telegram_user_id":669649018,"telegram_message_id":677449,"answer":"Уточните, пожалуйста: вы сдали оба внутренних экзамена — теорию и практику — или только внутреннюю практику?"}
{"timestamp":"2026-09-15T19:46:07+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":669649018,"telegram_message_id":677449}
{"timestamp":"2026-09-15T19:47:03+00:00","event":"support_mode_check","telegram_user_id":669649018,"telegram_message_id":677452,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T19:47:03+00:00","event":"ai_skipped","telegram_user_id":669649018,"telegram_message_id":677452,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T19:47:11+00:00","event":"support_mode_check","telegram_user_id":669649018,"telegram_message_id":677453,"support_mode":"HUMAN"}
{"timestamp":"2026-09-15T19:47:11+00:00","event":"ai_skipped","telegram_user_id":669649018,"telegram_message_id":677453,"reason":"support_mode_human"}
{"timestamp":"2026-09-15T19:57:43+00:00","event":"support_mode_check","telegram_user_id":1182212853,"telegram_message_id":677454,"support_mode":"AI"}
{"timestamp":"2026-09-15T19:57:43+00:00","event":"pipeline_check","telegram_user_id":1182212853,"telegram_message_id":677454,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T19:57:43+00:00","event":"ai_request","telegram_user_id":1182212853,"telegram_message_id":677454,"message":"Здравствуйте, меня перевели к другому инструктору, так как мой прошлый ушел в отпуск. Сейчас инструктор может ставить только одно занятие в неделю… мне нужно еще 12 занятий откатать, это выйдет очень долго. Подскажите, что можно сделать ?"}
{"timestamp":"2026-09-15T19:57:53+00:00","event":"ai_response","telegram_user_id":1182212853,"telegram_message_id":677454,"duration_ms":9379,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-15T19:57:53+00:00","event":"handoff_requested","telegram_user_id":1182212853,"telegram_message_id":677454,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-15T19:57:53+00:00","event":"handoff_mode_changed","telegram_user_id":1182212853,"telegram_message_id":677454,"first_handoff":false}
{"timestamp":"2026-09-15T19:57:53+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1182212853,"telegram_message_id":677454}
{"timestamp":"2026-09-15T19:57:53+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1182212853,"telegram_message_id":677454}
{"timestamp":"2026-09-15T20:09:00+00:00","event":"support_mode_check","telegram_user_id":1669185111,"telegram_message_id":677457,"support_mode":"AI"}
{"timestamp":"2026-09-15T20:09:00+00:00","event":"pipeline_missing_in_db","telegram_user_id":1669185111,"telegram_message_id":677457,"amo_lead_id":null}
{"timestamp":"2026-09-15T20:09:00+00:00","event":"legacy_leadid_check","telegram_user_id":1669185111,"telegram_message_id":677457,"legacy_leadid":"41346199"}
{"timestamp":"2026-09-15T20:09:01+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1669185111,"telegram_message_id":677457,"contact_id":41346199,"linked_leads_count":2}
{"timestamp":"2026-09-15T20:09:02+00:00","event":"contact_lead_checked","telegram_user_id":1669185111,"telegram_message_id":677457,"contact_id":41346199,"amo_lead_id":41098773,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-15T20:09:02+00:00","event":"contact_lead_checked","telegram_user_id":1669185111,"telegram_message_id":677457,"contact_id":41346199,"amo_lead_id":41099243,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-15T20:09:02+00:00","event":"contact_ai_lead_found","telegram_user_id":1669185111,"telegram_message_id":677457,"contact_id":41346199,"amo_lead_id":41099243,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-15T20:09:02+00:00","event":"pipeline_check","telegram_user_id":1669185111,"telegram_message_id":677457,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T20:09:02+00:00","event":"ai_request","telegram_user_id":1669185111,"telegram_message_id":677457,"message":"откройте попытку пожалуйста"}
{"timestamp":"2026-09-15T20:09:06+00:00","event":"ai_response","telegram_user_id":1669185111,"telegram_message_id":677457,"duration_ms":3846,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-15T20:09:06+00:00","event":"handoff_requested","telegram_user_id":1669185111,"telegram_message_id":677457,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-15T20:09:06+00:00","event":"handoff_mode_changed","telegram_user_id":1669185111,"telegram_message_id":677457,"first_handoff":false}
{"timestamp":"2026-09-15T20:09:07+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1669185111,"telegram_message_id":677457}
{"timestamp":"2026-09-15T20:09:07+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1669185111,"telegram_message_id":677457}
{"timestamp":"2026-09-15T20:10:55+00:00","event":"support_mode_check","telegram_user_id":981500797,"telegram_message_id":677460,"support_mode":"AI"}
{"timestamp":"2026-09-15T20:10:55+00:00","event":"pipeline_check","telegram_user_id":981500797,"telegram_message_id":677460,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T20:10:55+00:00","event":"ai_request","telegram_user_id":981500797,"telegram_message_id":677460,"message":"Добрый вечер! Из-за того что вы смогли пойти навстречу в моей проблеме, внутренний теоретический экзамен мною был успешно сдан. Непомерно вам благодарен, спасибо! Также, насколько я понимаю, все условия договора (сдача внетуреннего теоретического экзамена и отработка всех часов вождения) были мною успешно выполнены, а значит продление договора не требуется, я правильно понимаю? Если я не прав, хотел бы знать нужно ли что-то ещё."}
{"timestamp":"2026-09-15T20:11:01+00:00","event":"ai_response","telegram_user_id":981500797,"telegram_message_id":677460,"duration_ms":5385,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-15T20:11:01+00:00","event":"handoff_requested","telegram_user_id":981500797,"telegram_message_id":677460,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-15T20:11:01+00:00","event":"handoff_mode_changed","telegram_user_id":981500797,"telegram_message_id":677460,"first_handoff":false}
{"timestamp":"2026-09-15T20:11:01+00:00","event":"handoff_telegram_message_sent","telegram_user_id":981500797,"telegram_message_id":677460}
{"timestamp":"2026-09-15T20:11:01+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":981500797,"telegram_message_id":677460}
{"timestamp":"2026-09-15T20:56:17+00:00","event":"support_mode_check","telegram_user_id":295820323,"telegram_message_id":677469,"support_mode":"AI"}
{"timestamp":"2026-09-15T20:56:17+00:00","event":"pipeline_check","telegram_user_id":295820323,"telegram_message_id":677469,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T20:56:17+00:00","event":"ai_skipped","telegram_user_id":295820323,"telegram_message_id":677469,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T20:56:58+00:00","event":"support_mode_check","telegram_user_id":295820323,"telegram_message_id":677470,"support_mode":"AI"}
{"timestamp":"2026-09-15T20:56:58+00:00","event":"pipeline_check","telegram_user_id":295820323,"telegram_message_id":677470,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T20:56:58+00:00","event":"ai_skipped","telegram_user_id":295820323,"telegram_message_id":677470,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T21:02:17+00:00","event":"support_mode_check","telegram_user_id":5397710206,"telegram_message_id":677493,"support_mode":"AI"}
{"timestamp":"2026-09-15T21:02:17+00:00","event":"pipeline_missing_in_db","telegram_user_id":5397710206,"telegram_message_id":677493,"amo_lead_id":null}
{"timestamp":"2026-09-15T21:02:17+00:00","event":"legacy_leadid_check","telegram_user_id":5397710206,"telegram_message_id":677493,"legacy_leadid":"0"}
{"timestamp":"2026-09-15T21:02:17+00:00","event":"pipeline_fetch_skipped","telegram_user_id":5397710206,"telegram_message_id":677493,"reason":"amo_lead_id_and_legacy_leadid_empty"}
{"timestamp":"2026-09-15T21:02:17+00:00","event":"pipeline_check","telegram_user_id":5397710206,"telegram_message_id":677493,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T21:02:17+00:00","event":"ai_skipped","telegram_user_id":5397710206,"telegram_message_id":677493,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T21:04:15+00:00","event":"support_mode_check","telegram_user_id":5308627935,"telegram_message_id":677497,"support_mode":"AI"}
{"timestamp":"2026-09-15T21:04:15+00:00","event":"pipeline_check","telegram_user_id":5308627935,"telegram_message_id":677497,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T21:04:15+00:00","event":"ai_request","telegram_user_id":5308627935,"telegram_message_id":677497,"message":"рули онлайн"}
{"timestamp":"2026-09-15T21:04:24+00:00","event":"ai_response","telegram_user_id":5308627935,"telegram_message_id":677497,"duration_ms":8133,"action":"ANSWER","answer":"Онлайн можно оформить обучение и проходить теорию в приложении или веб-версии. После оформления вам предоставят доступ в учебный кабинет. Практические занятия проходят отдельно."}
{"timestamp":"2026-09-15T21:04:24+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5308627935,"telegram_message_id":677497,"answer":"Онлайн можно оформить обучение и проходить теорию в приложении или веб-версии. После оформления вам предоставят доступ в учебный кабинет. Практические занятия проходят отдельно."}
{"timestamp":"2026-09-15T21:04:24+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5308627935,"telegram_message_id":677497}
{"timestamp":"2026-09-15T21:56:06+00:00","event":"support_mode_check","telegram_user_id":6954658484,"telegram_message_id":677503,"support_mode":"AI"}
{"timestamp":"2026-09-15T21:56:06+00:00","event":"pipeline_check","telegram_user_id":6954658484,"telegram_message_id":677503,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T21:56:06+00:00","event":"ai_skipped","telegram_user_id":6954658484,"telegram_message_id":677503,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T21:56:21+00:00","event":"support_mode_check","telegram_user_id":6954658484,"telegram_message_id":677505,"support_mode":"AI"}
{"timestamp":"2026-09-15T21:56:21+00:00","event":"pipeline_check","telegram_user_id":6954658484,"telegram_message_id":677505,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T21:56:21+00:00","event":"ai_skipped","telegram_user_id":6954658484,"telegram_message_id":677505,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T22:01:29+00:00","event":"support_mode_check","telegram_user_id":6954658484,"telegram_message_id":677506,"support_mode":"AI"}
{"timestamp":"2026-09-15T22:01:29+00:00","event":"pipeline_check","telegram_user_id":6954658484,"telegram_message_id":677506,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T22:01:29+00:00","event":"ai_skipped","telegram_user_id":6954658484,"telegram_message_id":677506,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T22:40:03+00:00","event":"support_mode_check","telegram_user_id":1954839155,"telegram_message_id":677510,"support_mode":"AI"}
{"timestamp":"2026-09-15T22:40:03+00:00","event":"pipeline_check","telegram_user_id":1954839155,"telegram_message_id":677510,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-15T22:40:03+00:00","event":"ai_skipped","telegram_user_id":1954839155,"telegram_message_id":677510,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T01:39:04+00:00","event":"support_mode_check","telegram_user_id":7851208479,"telegram_message_id":677523,"support_mode":"AI"}
{"timestamp":"2026-09-16T01:39:04+00:00","event":"pipeline_missing_in_db","telegram_user_id":7851208479,"telegram_message_id":677523,"amo_lead_id":null}
{"timestamp":"2026-09-16T01:39:04+00:00","event":"legacy_leadid_check","telegram_user_id":7851208479,"telegram_message_id":677523,"legacy_leadid":"42389947"}
{"timestamp":"2026-09-16T01:39:06+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":7851208479,"telegram_message_id":677523,"contact_id":42389947,"linked_leads_count":2}
{"timestamp":"2026-09-16T01:39:06+00:00","event":"contact_lead_checked","telegram_user_id":7851208479,"telegram_message_id":677523,"contact_id":42389947,"amo_lead_id":42279017,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-16T01:39:07+00:00","event":"contact_lead_checked","telegram_user_id":7851208479,"telegram_message_id":677523,"contact_id":42389947,"amo_lead_id":42385921,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-16T01:39:07+00:00","event":"contact_ai_lead_found","telegram_user_id":7851208479,"telegram_message_id":677523,"contact_id":42389947,"amo_lead_id":42385921,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-16T01:39:07+00:00","event":"pipeline_check","telegram_user_id":7851208479,"telegram_message_id":677523,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T01:39:07+00:00","event":"ai_request","telegram_user_id":7851208479,"telegram_message_id":677523,"message":"здравствуйте, подскажите пожалуйста, как и когда можно разморозить обучение?"}
{"timestamp":"2026-09-16T01:39:43+00:00","event":"ai_response","telegram_user_id":7851208479,"telegram_message_id":677523,"duration_ms":35834,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-16T01:39:43+00:00","event":"handoff_requested","telegram_user_id":7851208479,"telegram_message_id":677523,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-16T01:39:43+00:00","event":"handoff_mode_changed","telegram_user_id":7851208479,"telegram_message_id":677523,"first_handoff":false}
{"timestamp":"2026-09-16T01:39:43+00:00","event":"handoff_telegram_message_sent","telegram_user_id":7851208479,"telegram_message_id":677523}
{"timestamp":"2026-09-16T01:39:43+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":7851208479,"telegram_message_id":677523}
{"timestamp":"2026-09-16T03:57:45+00:00","event":"support_mode_check","telegram_user_id":5911010641,"telegram_message_id":677528,"support_mode":"AI"}
{"timestamp":"2026-09-16T03:57:45+00:00","event":"pipeline_missing_in_db","telegram_user_id":5911010641,"telegram_message_id":677528,"amo_lead_id":null}
{"timestamp":"2026-09-16T03:57:45+00:00","event":"legacy_leadid_check","telegram_user_id":5911010641,"telegram_message_id":677528,"legacy_leadid":"42660121"}
{"timestamp":"2026-09-16T03:57:46+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":5911010641,"telegram_message_id":677528,"contact_id":42660121,"linked_leads_count":2}
{"timestamp":"2026-09-16T03:57:47+00:00","event":"contact_lead_checked","telegram_user_id":5911010641,"telegram_message_id":677528,"contact_id":42660121,"amo_lead_id":42581053,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-16T03:57:47+00:00","event":"contact_lead_checked","telegram_user_id":5911010641,"telegram_message_id":677528,"contact_id":42660121,"amo_lead_id":42698489,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-16T03:57:47+00:00","event":"contact_ai_lead_found","telegram_user_id":5911010641,"telegram_message_id":677528,"contact_id":42660121,"amo_lead_id":42698489,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-16T03:57:47+00:00","event":"pipeline_check","telegram_user_id":5911010641,"telegram_message_id":677528,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T03:57:47+00:00","event":"ai_request","telegram_user_id":5911010641,"telegram_message_id":677528,"message":"Добрый день, напишите адрес куда привезти медицинскую водительскую справку"}
{"timestamp":"2026-09-16T03:59:07+00:00","event":"ai_response","telegram_user_id":5911010641,"telegram_message_id":677528,"duration_ms":79819,"action":"ANSWER","answer":"Оригинал медицинской справки 003-В/у нужно привезти в офис автошколы «Колесо». Предварительная запись не требуется. При себе также могут потребоваться паспорт и СНИЛС."}
{"timestamp":"2026-09-16T03:59:08+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5911010641,"telegram_message_id":677528,"answer":"Оригинал медицинской справки 003-В/у нужно привезти в офис автошколы «Колесо». Предварительная запись не требуется. При себе также могут потребоваться паспорт и СНИЛС."}
{"timestamp":"2026-09-16T03:59:08+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5911010641,"telegram_message_id":677528}
{"timestamp":"2026-09-16T04:06:21+00:00","event":"support_mode_check","telegram_user_id":5911010641,"telegram_message_id":677531,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T04:06:21+00:00","event":"ai_skipped","telegram_user_id":5911010641,"telegram_message_id":677531,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T04:34:08+00:00","event":"support_mode_check","telegram_user_id":513113338,"telegram_message_id":677532,"support_mode":"AI"}
{"timestamp":"2026-09-16T04:34:08+00:00","event":"pipeline_check","telegram_user_id":513113338,"telegram_message_id":677532,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T04:34:08+00:00","event":"ai_request","telegram_user_id":513113338,"telegram_message_id":677532,"message":"Доброе утро!\nУ меня не стандартная ситуация, можно ли перейти на автомат коробку передач?"}
{"timestamp":"2026-09-16T04:34:11+00:00","event":"ai_response","telegram_user_id":513113338,"telegram_message_id":677532,"duration_ms":3342,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-16T04:34:11+00:00","event":"handoff_requested","telegram_user_id":513113338,"telegram_message_id":677532,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-16T04:34:11+00:00","event":"handoff_mode_changed","telegram_user_id":513113338,"telegram_message_id":677532,"first_handoff":true}
{"timestamp":"2026-09-16T04:34:11+00:00","event":"sensei_prepare","telegram_user_id":513113338,"telegram_message_id":677532,"amo_lead_id":"42374433"}
{"timestamp":"2026-09-16T04:34:14+00:00","event":"sensei_started","telegram_user_id":513113338,"telegram_message_id":677532,"amo_lead_id":"42374433","result":true}
{"timestamp":"2026-09-16T04:34:17+00:00","event":"handoff_telegram_message_error","telegram_user_id":513113338,"telegram_message_id":677532,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2703 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-16T04:34:17+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":513113338,"telegram_message_id":677532}
{"timestamp":"2026-09-16T04:51:50+00:00","event":"support_mode_check","telegram_user_id":533685819,"telegram_message_id":677537,"support_mode":"AI"}
{"timestamp":"2026-09-16T04:51:50+00:00","event":"pipeline_check","telegram_user_id":533685819,"telegram_message_id":677537,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T04:51:50+00:00","event":"ai_request","telegram_user_id":533685819,"telegram_message_id":677537,"message":"Добрый день\n\nЗаявление могу направить только онлайн - нахожусь в другом городе \n\n\nПодскажите емейл-адрес? куда направить заявление?"}
{"timestamp":"2026-09-16T04:51:54+00:00","event":"ai_response","telegram_user_id":533685819,"telegram_message_id":677537,"duration_ms":3669,"action":"ANSWER","answer":"Добрый день! Заявление можно направить онлайн на электронную почту: **info@cooleso.ru**."}
{"timestamp":"2026-09-16T04:51:54+00:00","event":"telegram_ai_answer_sent","telegram_user_id":533685819,"telegram_message_id":677537,"answer":"Добрый день! Заявление можно направить онлайн на электронную почту: **info@cooleso.ru**."}
{"timestamp":"2026-09-16T04:51:54+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":533685819,"telegram_message_id":677537}
{"timestamp":"2026-09-16T05:36:16+00:00","event":"support_mode_check","telegram_user_id":5844680583,"telegram_message_id":677544,"support_mode":"AI"}
{"timestamp":"2026-09-16T05:36:16+00:00","event":"pipeline_missing_in_db","telegram_user_id":5844680583,"telegram_message_id":677544,"amo_lead_id":null}
{"timestamp":"2026-09-16T05:36:16+00:00","event":"legacy_leadid_check","telegram_user_id":5844680583,"telegram_message_id":677544,"legacy_leadid":"12191"}
{"timestamp":"2026-09-16T05:36:17+00:00","event":"legacy_contact_fetch_error","telegram_user_id":5844680583,"telegram_message_id":677544,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-16T05:36:17+00:00","event":"pipeline_check","telegram_user_id":5844680583,"telegram_message_id":677544,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T05:36:17+00:00","event":"ai_skipped","telegram_user_id":5844680583,"telegram_message_id":677544,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T05:42:17+00:00","event":"support_mode_check","telegram_user_id":1083210306,"telegram_message_id":677550,"support_mode":"AI"}
{"timestamp":"2026-09-16T05:42:17+00:00","event":"pipeline_missing_in_db","telegram_user_id":1083210306,"telegram_message_id":677550,"amo_lead_id":null}
{"timestamp":"2026-09-16T05:42:17+00:00","event":"legacy_leadid_check","telegram_user_id":1083210306,"telegram_message_id":677550,"legacy_leadid":"39586823"}
{"timestamp":"2026-09-16T05:42:18+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":1083210306,"telegram_message_id":677550,"amo_lead_id":39586823,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-16T05:42:18+00:00","event":"pipeline_check","telegram_user_id":1083210306,"telegram_message_id":677550,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T05:42:18+00:00","event":"ai_request","telegram_user_id":1083210306,"telegram_message_id":677550,"message":"Здравствуйте!\nЯ сдала экзамен в ГИБДД на категорию В, категорию А хочу отложить на следующий год\nМогу ли я получить права только на категорию В сейчас и что для этого нужно сделать?"}
{"timestamp":"2026-09-16T05:42:22+00:00","event":"ai_response","telegram_user_id":1083210306,"telegram_message_id":677550,"duration_ms":4298,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-16T05:42:22+00:00","event":"handoff_requested","telegram_user_id":1083210306,"telegram_message_id":677550,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-16T05:42:22+00:00","event":"handoff_mode_changed","telegram_user_id":1083210306,"telegram_message_id":677550,"first_handoff":false}
{"timestamp":"2026-09-16T05:42:22+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1083210306,"telegram_message_id":677550}
{"timestamp":"2026-09-16T05:42:22+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1083210306,"telegram_message_id":677550}
{"timestamp":"2026-09-16T05:59:42+00:00","event":"support_mode_check","telegram_user_id":810769111,"telegram_message_id":677578,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T05:59:42+00:00","event":"ai_skipped","telegram_user_id":810769111,"telegram_message_id":677578,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T06:05:19+00:00","event":"support_mode_check","telegram_user_id":1256430588,"telegram_message_id":677596,"support_mode":"AI"}
{"timestamp":"2026-09-16T06:05:19+00:00","event":"pipeline_missing_in_db","telegram_user_id":1256430588,"telegram_message_id":677596,"amo_lead_id":null}
{"timestamp":"2026-09-16T06:05:19+00:00","event":"legacy_leadid_check","telegram_user_id":1256430588,"telegram_message_id":677596,"legacy_leadid":"41837249"}
{"timestamp":"2026-09-16T06:05:21+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1256430588,"telegram_message_id":677596,"contact_id":41837249,"linked_leads_count":3}
{"timestamp":"2026-09-16T06:05:21+00:00","event":"contact_lead_checked","telegram_user_id":1256430588,"telegram_message_id":677596,"contact_id":41837249,"amo_lead_id":41643843,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-16T06:05:22+00:00","event":"contact_lead_checked","telegram_user_id":1256430588,"telegram_message_id":677596,"contact_id":41837249,"amo_lead_id":41999085,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-16T06:05:23+00:00","event":"contact_lead_checked","telegram_user_id":1256430588,"telegram_message_id":677596,"contact_id":41837249,"amo_lead_id":42438243,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-16T06:05:23+00:00","event":"contact_ai_lead_found","telegram_user_id":1256430588,"telegram_message_id":677596,"contact_id":41837249,"amo_lead_id":42438243,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-16T06:05:23+00:00","event":"pipeline_check","telegram_user_id":1256430588,"telegram_message_id":677596,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T06:05:23+00:00","event":"ai_request","telegram_user_id":1256430588,"telegram_message_id":677596,"message":"Здравствуйте, я прошел 50% теории, каков дальше план действий?"}
{"timestamp":"2026-09-16T06:05:31+00:00","event":"ai_response","telegram_user_id":1256430588,"telegram_message_id":677596,"duration_ms":8502,"action":"ANSWER","answer":"После 50% теории нужно пройти её более чем на 50%. Для допуска к вождению также потребуется оригинал медсправки 003‑В/у, а при рассрочке — оплатить третий взнос.\n\nДалее завершите теорию до 100%. После этого можно сдавать внутренний теоретический экзамен."}
{"timestamp":"2026-09-16T06:05:32+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1256430588,"telegram_message_id":677596,"answer":"После 50% теории нужно пройти её более чем на 50%. Для допуска к вождению также потребуется оригинал медсправки 003‑В/у, а при рассрочке — оплатить третий взнос.\n\nДалее завершите теорию до 100%. После этого можно сдавать внутренний теоретический экзамен."}
{"timestamp":"2026-09-16T06:05:32+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1256430588,"telegram_message_id":677596}
{"timestamp":"2026-09-16T06:08:02+00:00","event":"support_mode_check","telegram_user_id":368371798,"telegram_message_id":677608,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T06:08:02+00:00","event":"ai_skipped","telegram_user_id":368371798,"telegram_message_id":677608,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T06:09:39+00:00","event":"support_mode_check","telegram_user_id":856355644,"telegram_message_id":677612,"support_mode":"AI"}
{"timestamp":"2026-09-16T06:09:39+00:00","event":"pipeline_missing_in_db","telegram_user_id":856355644,"telegram_message_id":677612,"amo_lead_id":"42999399"}
{"timestamp":"2026-09-16T06:09:40+00:00","event":"pipeline_fetched_from_amocrm","telegram_user_id":856355644,"telegram_message_id":677612,"amo_lead_id":"42999399","amo_pipeline_id":3732193}
{"timestamp":"2026-09-16T06:09:40+00:00","event":"pipeline_saved_to_db","telegram_user_id":856355644,"telegram_message_id":677612,"amo_pipeline_id":3732193,"saved":true}
{"timestamp":"2026-09-16T06:09:40+00:00","event":"pipeline_check","telegram_user_id":856355644,"telegram_message_id":677612,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T06:09:40+00:00","event":"ai_request","telegram_user_id":856355644,"telegram_message_id":677612,"message":"Логин пароль"}
{"timestamp":"2026-09-16T06:10:24+00:00","event":"ai_response","telegram_user_id":856355644,"telegram_message_id":677612,"duration_ms":44146,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-16T06:10:24+00:00","event":"handoff_requested","telegram_user_id":856355644,"telegram_message_id":677612,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-16T06:10:24+00:00","event":"handoff_mode_changed","telegram_user_id":856355644,"telegram_message_id":677612,"first_handoff":false}
{"timestamp":"2026-09-16T06:10:25+00:00","event":"handoff_telegram_message_sent","telegram_user_id":856355644,"telegram_message_id":677612}
{"timestamp":"2026-09-16T06:10:25+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":856355644,"telegram_message_id":677612}
{"timestamp":"2026-09-16T06:13:12+00:00","event":"support_mode_check","telegram_user_id":792809348,"telegram_message_id":677622,"support_mode":"AI"}
{"timestamp":"2026-09-16T06:13:12+00:00","event":"pipeline_missing_in_db","telegram_user_id":792809348,"telegram_message_id":677622,"amo_lead_id":null}
{"timestamp":"2026-09-16T06:13:12+00:00","event":"legacy_leadid_check","telegram_user_id":792809348,"telegram_message_id":677622,"legacy_leadid":"41612235"}
{"timestamp":"2026-09-16T06:13:14+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":792809348,"telegram_message_id":677622,"contact_id":41612235,"linked_leads_count":2}
{"timestamp":"2026-09-16T06:13:14+00:00","event":"contact_lead_checked","telegram_user_id":792809348,"telegram_message_id":677622,"contact_id":41612235,"amo_lead_id":41339587,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-16T06:13:15+00:00","event":"contact_lead_checked","telegram_user_id":792809348,"telegram_message_id":677622,"contact_id":41612235,"amo_lead_id":41368115,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-16T06:13:15+00:00","event":"contact_ai_lead_found","telegram_user_id":792809348,"telegram_message_id":677622,"contact_id":41612235,"amo_lead_id":41368115,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-16T06:13:15+00:00","event":"pipeline_check","telegram_user_id":792809348,"telegram_message_id":677622,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T06:13:15+00:00","event":"ai_request","telegram_user_id":792809348,"telegram_message_id":677622,"message":"Здравствуйте! Хотел бы сменить инструктора, так как у него по состоянию здоровья занятий больше не будет.\n\nПо возможности желательно, чтобы новый инструктор был не перегружен и тоже хороший. Спасибо."}
{"timestamp":"2026-09-16T06:13:19+00:00","event":"ai_response","telegram_user_id":792809348,"telegram_message_id":677622,"duration_ms":3724,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-16T06:13:19+00:00","event":"handoff_requested","telegram_user_id":792809348,"telegram_message_id":677622,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-16T06:13:19+00:00","event":"handoff_mode_changed","telegram_user_id":792809348,"telegram_message_id":677622,"first_handoff":false}
{"timestamp":"2026-09-16T06:13:19+00:00","event":"handoff_telegram_message_sent","telegram_user_id":792809348,"telegram_message_id":677622}
{"timestamp":"2026-09-16T06:13:19+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":792809348,"telegram_message_id":677622}
{"timestamp":"2026-09-16T06:13:20+00:00","event":"support_mode_check","telegram_user_id":1734613990,"telegram_message_id":677624,"support_mode":"AI"}
{"timestamp":"2026-09-16T06:13:20+00:00","event":"pipeline_check","telegram_user_id":1734613990,"telegram_message_id":677624,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T06:13:20+00:00","event":"ai_request","telegram_user_id":1734613990,"telegram_message_id":677624,"message":"А если я сейчас не начну, а например со следующего года, стоимость измениться?"}
{"timestamp":"2026-09-16T06:13:42+00:00","event":"support_mode_check","telegram_user_id":1262103343,"telegram_message_id":677628,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T06:13:42+00:00","event":"ai_skipped","telegram_user_id":1262103343,"telegram_message_id":677628,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T06:14:10+00:00","event":"ai_response","telegram_user_id":1734613990,"telegram_message_id":677624,"duration_ms":50666,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-16T06:14:10+00:00","event":"handoff_requested","telegram_user_id":1734613990,"telegram_message_id":677624,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-16T06:14:10+00:00","event":"handoff_mode_changed","telegram_user_id":1734613990,"telegram_message_id":677624,"first_handoff":false}
{"timestamp":"2026-09-16T06:14:11+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1734613990,"telegram_message_id":677624}
{"timestamp":"2026-09-16T06:14:11+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1734613990,"telegram_message_id":677624}
{"timestamp":"2026-09-16T06:14:36+00:00","event":"support_mode_check","telegram_user_id":810769111,"telegram_message_id":677632,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T06:14:36+00:00","event":"ai_skipped","telegram_user_id":810769111,"telegram_message_id":677632,"reason":"support_mode_human"}
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{"timestamp":"2026-09-16T07:28:19+00:00","event":"contact_lead_checked","telegram_user_id":341558460,"telegram_message_id":677780,"contact_id":42522973,"amo_lead_id":42430757,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-16T07:28:20+00:00","event":"contact_lead_checked","telegram_user_id":341558460,"telegram_message_id":677780,"contact_id":42522973,"amo_lead_id":42438205,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-16T07:28:20+00:00","event":"contact_ai_lead_found","telegram_user_id":341558460,"telegram_message_id":677780,"contact_id":42522973,"amo_lead_id":42438205,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-16T07:28:20+00:00","event":"pipeline_check","telegram_user_id":341558460,"telegram_message_id":677780,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T07:28:20+00:00","event":"ai_request","telegram_user_id":341558460,"telegram_message_id":677780,"message":"Инструктор обещает позвонить и не звонит.\n\n1) написал в прошлый понедельник, она обещала перезвонить. Понедельник, вторник не звонила, написал ещё раз в среду - договорились на 8 утра в пятницу (я предлагал на 9:30, инструктор предложила на 8)\n2) в 6 утра пятницы читаю сообщение, написанное в час ночи, что инструктор не сможет проснуться, поэтому занятие отменяется и обещает связаться и переназначить\n3) в пятницу, субботу, воскресенье никто не звонит. Написал в понедельник, обещает позвонить. В понедельник и вторник никто не звонит"}
{"timestamp":"2026-09-16T07:28:32+00:00","event":"ai_response","telegram_user_id":341558460,"telegram_message_id":677780,"duration_ms":12147,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-16T07:28:32+00:00","event":"handoff_requested","telegram_user_id":341558460,"telegram_message_id":677780,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-16T07:28:32+00:00","event":"handoff_mode_changed","telegram_user_id":341558460,"telegram_message_id":677780,"first_handoff":false}
{"timestamp":"2026-09-16T07:28:33+00:00","event":"handoff_telegram_message_sent","telegram_user_id":341558460,"telegram_message_id":677780}
{"timestamp":"2026-09-16T07:28:33+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":341558460,"telegram_message_id":677780}
{"timestamp":"2026-09-16T07:29:27+00:00","event":"support_mode_check","telegram_user_id":1082597610,"telegram_message_id":677783,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T07:29:27+00:00","event":"ai_skipped","telegram_user_id":1082597610,"telegram_message_id":677783,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T07:31:29+00:00","event":"support_mode_check","telegram_user_id":1039799534,"telegram_message_id":677787,"support_mode":"AI"}
{"timestamp":"2026-09-16T07:31:29+00:00","event":"pipeline_missing_in_db","telegram_user_id":1039799534,"telegram_message_id":677787,"amo_lead_id":null}
{"timestamp":"2026-09-16T07:31:29+00:00","event":"legacy_leadid_check","telegram_user_id":1039799534,"telegram_message_id":677787,"legacy_leadid":"42555901"}
{"timestamp":"2026-09-16T07:31:31+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1039799534,"telegram_message_id":677787,"contact_id":42555901,"linked_leads_count":2}
{"timestamp":"2026-09-16T07:31:31+00:00","event":"contact_lead_checked","telegram_user_id":1039799534,"telegram_message_id":677787,"contact_id":42555901,"amo_lead_id":42474461,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-16T07:31:32+00:00","event":"contact_lead_checked","telegram_user_id":1039799534,"telegram_message_id":677787,"contact_id":42555901,"amo_lead_id":42475237,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-16T07:31:32+00:00","event":"contact_ai_lead_found","telegram_user_id":1039799534,"telegram_message_id":677787,"contact_id":42555901,"amo_lead_id":42475237,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-16T07:31:32+00:00","event":"pipeline_check","telegram_user_id":1039799534,"telegram_message_id":677787,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T07:31:32+00:00","event":"ai_request","telegram_user_id":1039799534,"telegram_message_id":677787,"message":"Здравствуйте, 2 недели назад писал инструктору через приложение, в сети появлялся, но на сообщения нет ответа, как можно записаться на практику?"}
{"timestamp":"2026-09-16T07:31:49+00:00","event":"support_mode_check","telegram_user_id":1082597610,"telegram_message_id":677789,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T07:31:49+00:00","event":"ai_skipped","telegram_user_id":1082597610,"telegram_message_id":677789,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T07:32:43+00:00","event":"support_mode_check","telegram_user_id":228856044,"telegram_message_id":677793,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T07:32:43+00:00","event":"ai_skipped","telegram_user_id":228856044,"telegram_message_id":677793,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T07:32:46+00:00","event":"support_mode_check","telegram_user_id":228856044,"telegram_message_id":677794,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T07:32:46+00:00","event":"ai_skipped","telegram_user_id":228856044,"telegram_message_id":677794,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T07:32:50+00:00","event":"support_mode_check","telegram_user_id":228856044,"telegram_message_id":677795,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T07:32:50+00:00","event":"ai_skipped","telegram_user_id":228856044,"telegram_message_id":677795,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T07:32:58+00:00","event":"support_mode_check","telegram_user_id":228856044,"telegram_message_id":677796,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T07:32:58+00:00","event":"ai_skipped","telegram_user_id":228856044,"telegram_message_id":677796,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T07:33:01+00:00","event":"support_mode_check","telegram_user_id":228856044,"telegram_message_id":677797,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T07:33:01+00:00","event":"ai_skipped","telegram_user_id":228856044,"telegram_message_id":677797,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T07:33:32+00:00","event":"ai_error","telegram_user_id":1039799534,"telegram_message_id":677787,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-16T07:33:32+00:00","event":"ai_error_handoff_sent","telegram_user_id":1039799534,"telegram_message_id":677787}
{"timestamp":"2026-09-16T07:36:08+00:00","event":"support_mode_check","telegram_user_id":228856044,"telegram_message_id":677811,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T07:36:08+00:00","event":"ai_skipped","telegram_user_id":228856044,"telegram_message_id":677811,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T07:36:37+00:00","event":"support_mode_check","telegram_user_id":1082597610,"telegram_message_id":677812,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T07:36:37+00:00","event":"ai_skipped","telegram_user_id":1082597610,"telegram_message_id":677812,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T07:39:44+00:00","event":"support_mode_check","telegram_user_id":277643666,"telegram_message_id":677818,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T07:39:44+00:00","event":"ai_skipped","telegram_user_id":277643666,"telegram_message_id":677818,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T07:41:26+00:00","event":"support_mode_check","telegram_user_id":277643666,"telegram_message_id":677823,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T07:41:26+00:00","event":"ai_skipped","telegram_user_id":277643666,"telegram_message_id":677823,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T07:41:53+00:00","event":"support_mode_check","telegram_user_id":277643666,"telegram_message_id":677825,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T07:41:53+00:00","event":"ai_skipped","telegram_user_id":277643666,"telegram_message_id":677825,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T07:42:19+00:00","event":"support_mode_check","telegram_user_id":533685819,"telegram_message_id":677827,"support_mode":"AI"}
{"timestamp":"2026-09-16T07:42:19+00:00","event":"pipeline_check","telegram_user_id":533685819,"telegram_message_id":677827,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T07:42:19+00:00","event":"ai_request","telegram_user_id":533685819,"telegram_message_id":677827,"message":"Может ли мой дядя занести заявление?"}
{"timestamp":"2026-09-16T07:42:31+00:00","event":"ai_response","telegram_user_id":533685819,"telegram_message_id":677827,"duration_ms":12757,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-16T07:42:31+00:00","event":"handoff_requested","telegram_user_id":533685819,"telegram_message_id":677827,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-16T07:42:31+00:00","event":"handoff_mode_changed","telegram_user_id":533685819,"telegram_message_id":677827,"first_handoff":false}
{"timestamp":"2026-09-16T07:42:32+00:00","event":"handoff_telegram_message_sent","telegram_user_id":533685819,"telegram_message_id":677827}
{"timestamp":"2026-09-16T07:42:32+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":533685819,"telegram_message_id":677827}
{"timestamp":"2026-09-16T07:42:32+00:00","event":"support_mode_check","telegram_user_id":533685819,"telegram_message_id":677830,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T07:42:32+00:00","event":"ai_skipped","telegram_user_id":533685819,"telegram_message_id":677830,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T07:43:18+00:00","event":"support_mode_check","telegram_user_id":924923820,"telegram_message_id":677833,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T07:43:18+00:00","event":"ai_skipped","telegram_user_id":924923820,"telegram_message_id":677833,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T07:46:32+00:00","event":"support_mode_check","telegram_user_id":5074480080,"telegram_message_id":677836,"support_mode":"AI"}
{"timestamp":"2026-09-16T07:46:32+00:00","event":"pipeline_missing_in_db","telegram_user_id":5074480080,"telegram_message_id":677836,"amo_lead_id":null}
{"timestamp":"2026-09-16T07:46:32+00:00","event":"legacy_leadid_check","telegram_user_id":5074480080,"telegram_message_id":677836,"legacy_leadid":"42286415"}
{"timestamp":"2026-09-16T07:46:33+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":5074480080,"telegram_message_id":677836,"amo_lead_id":42286415,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-16T07:46:33+00:00","event":"pipeline_check","telegram_user_id":5074480080,"telegram_message_id":677836,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T07:46:33+00:00","event":"ai_request","telegram_user_id":5074480080,"telegram_message_id":677836,"message":"здравствуйте, а что если нет возможности приехать на внутренний практический экзамен в тот день, в который он проводится"}
{"timestamp":"2026-09-16T07:48:33+00:00","event":"ai_error","telegram_user_id":5074480080,"telegram_message_id":677836,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120000 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-16T07:51:54+00:00","event":"support_mode_check","telegram_user_id":583902313,"telegram_message_id":677843,"support_mode":"AI"}
{"timestamp":"2026-09-16T07:51:54+00:00","event":"pipeline_missing_in_db","telegram_user_id":583902313,"telegram_message_id":677843,"amo_lead_id":null}
{"timestamp":"2026-09-16T07:51:54+00:00","event":"legacy_leadid_check","telegram_user_id":583902313,"telegram_message_id":677843,"legacy_leadid":"42697425"}
{"timestamp":"2026-09-16T07:51:56+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":583902313,"telegram_message_id":677843,"contact_id":42697425,"linked_leads_count":1}
{"timestamp":"2026-09-16T07:51:57+00:00","event":"contact_lead_checked","telegram_user_id":583902313,"telegram_message_id":677843,"contact_id":42697425,"amo_lead_id":42636099,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-16T07:51:57+00:00","event":"contact_ai_lead_found","telegram_user_id":583902313,"telegram_message_id":677843,"contact_id":42697425,"amo_lead_id":42636099,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-16T07:51:57+00:00","event":"pipeline_check","telegram_user_id":583902313,"telegram_message_id":677843,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T07:51:57+00:00","event":"ai_request","telegram_user_id":583902313,"telegram_message_id":677843,"message":"Добрый день. 1 час вождения это 45 минут или 60 минут?"}
{"timestamp":"2026-09-16T07:52:14+00:00","event":"support_mode_check","telegram_user_id":5074480080,"telegram_message_id":677845,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T07:52:14+00:00","event":"ai_skipped","telegram_user_id":5074480080,"telegram_message_id":677845,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T07:53:13+00:00","event":"support_mode_check","telegram_user_id":1758141979,"telegram_message_id":677846,"support_mode":"AI"}
{"timestamp":"2026-09-16T07:53:13+00:00","event":"pipeline_check","telegram_user_id":1758141979,"telegram_message_id":677846,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T07:53:13+00:00","event":"ai_request","telegram_user_id":1758141979,"telegram_message_id":677846,"message":"Доброе утро! \nМне говорили что завтра у автошколы день сдачи экзамена в гаи, подскажите, у меня есть возможность попасть на экзамен завтра ??"}
{"timestamp":"2026-09-16T07:53:33+00:00","event":"support_mode_check","telegram_user_id":893135632,"telegram_message_id":677848,"support_mode":"AI"}
{"timestamp":"2026-09-16T07:53:33+00:00","event":"pipeline_check","telegram_user_id":893135632,"telegram_message_id":677848,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T07:53:33+00:00","event":"ai_request","telegram_user_id":893135632,"telegram_message_id":677848,"message":"Добрый день. Как происходит возврат средств и в течение какого срока?"}
{"timestamp":"2026-09-16T07:53:53+00:00","event":"support_mode_check","telegram_user_id":5558498991,"telegram_message_id":677849,"support_mode":"AI"}
{"timestamp":"2026-09-16T07:53:53+00:00","event":"pipeline_check","telegram_user_id":5558498991,"telegram_message_id":677849,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T07:53:53+00:00","event":"ai_request","telegram_user_id":5558498991,"telegram_message_id":677849,"message":"Здравствуйте, прошу прощения, вышел ли инструктор на новых Черёмушках из отпуска?"}
{"timestamp":"2026-09-16T07:53:57+00:00","event":"ai_error","telegram_user_id":583902313,"telegram_message_id":677843,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-16T07:54:13+00:00","event":"support_mode_check","telegram_user_id":1082597610,"telegram_message_id":677853,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T07:54:13+00:00","event":"ai_skipped","telegram_user_id":1082597610,"telegram_message_id":677853,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T07:54:47+00:00","event":"support_mode_check","telegram_user_id":5074480080,"telegram_message_id":677855,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T07:54:47+00:00","event":"ai_skipped","telegram_user_id":5074480080,"telegram_message_id":677855,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T07:55:13+00:00","event":"ai_error","telegram_user_id":1758141979,"telegram_message_id":677846,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-16T07:55:14+00:00","event":"ai_error_handoff_sent","telegram_user_id":1758141979,"telegram_message_id":677846}
{"timestamp":"2026-09-16T07:55:33+00:00","event":"ai_error","telegram_user_id":893135632,"telegram_message_id":677848,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120000 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-16T07:55:34+00:00","event":"ai_error_handoff_sent","telegram_user_id":893135632,"telegram_message_id":677848}
{"timestamp":"2026-09-16T07:55:47+00:00","event":"support_mode_check","telegram_user_id":8569999642,"telegram_message_id":677863,"support_mode":"AI"}
{"timestamp":"2026-09-16T07:55:47+00:00","event":"pipeline_missing_in_db","telegram_user_id":8569999642,"telegram_message_id":677863,"amo_lead_id":"37672627"}
{"timestamp":"2026-09-16T07:55:49+00:00","event":"pipeline_fetched_from_amocrm","telegram_user_id":8569999642,"telegram_message_id":677863,"amo_lead_id":"37672627","amo_pipeline_id":3732193}
{"timestamp":"2026-09-16T07:55:49+00:00","event":"pipeline_saved_to_db","telegram_user_id":8569999642,"telegram_message_id":677863,"amo_pipeline_id":3732193,"saved":true}
{"timestamp":"2026-09-16T07:55:49+00:00","event":"pipeline_check","telegram_user_id":8569999642,"telegram_message_id":677863,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T07:55:49+00:00","event":"ai_request","telegram_user_id":8569999642,"telegram_message_id":677863,"message":"Добрый день. \nПодскажите пожалуйста как я могу получить справку об оплате образовательных услуг для возврата НДФЛ?"}
{"timestamp":"2026-09-16T07:55:53+00:00","event":"ai_error","telegram_user_id":5558498991,"telegram_message_id":677849,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-16T07:55:54+00:00","event":"ai_error_handoff_sent","telegram_user_id":5558498991,"telegram_message_id":677849}
{"timestamp":"2026-09-16T07:56:03+00:00","event":"ai_response","telegram_user_id":8569999642,"telegram_message_id":677863,"duration_ms":14054,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-16T07:56:03+00:00","event":"handoff_requested","telegram_user_id":8569999642,"telegram_message_id":677863,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-16T07:56:03+00:00","event":"handoff_mode_changed","telegram_user_id":8569999642,"telegram_message_id":677863,"first_handoff":true}
{"timestamp":"2026-09-16T07:56:03+00:00","event":"sensei_prepare","telegram_user_id":8569999642,"telegram_message_id":677863,"amo_lead_id":"37672627"}
{"timestamp":"2026-09-16T07:56:03+00:00","event":"sensei_started","telegram_user_id":8569999642,"telegram_message_id":677863,"amo_lead_id":"37672627","result":true}
{"timestamp":"2026-09-16T07:56:04+00:00","event":"handoff_telegram_message_sent","telegram_user_id":8569999642,"telegram_message_id":677863}
{"timestamp":"2026-09-16T07:56:04+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":8569999642,"telegram_message_id":677863}
{"timestamp":"2026-09-16T08:00:03+00:00","event":"support_mode_check","telegram_user_id":8569999642,"telegram_message_id":677872,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T08:00:03+00:00","event":"ai_skipped","telegram_user_id":8569999642,"telegram_message_id":677872,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T08:01:33+00:00","event":"support_mode_check","telegram_user_id":5558498991,"telegram_message_id":677873,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T08:01:33+00:00","event":"ai_skipped","telegram_user_id":5558498991,"telegram_message_id":677873,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T08:03:20+00:00","event":"support_mode_check","telegram_user_id":8569999642,"telegram_message_id":677875,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T08:03:20+00:00","event":"ai_skipped","telegram_user_id":8569999642,"telegram_message_id":677875,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T08:04:54+00:00","event":"support_mode_check","telegram_user_id":8569999642,"telegram_message_id":677878,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-16T08:04:55+00:00","event":"ai_skipped","telegram_user_id":5074480080,"telegram_message_id":677879,"reason":"support_mode_human"}
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{"timestamp":"2026-09-16T08:08:49+00:00","event":"ai_skipped","telegram_user_id":5558498991,"telegram_message_id":677883,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T08:09:34+00:00","event":"support_mode_check","telegram_user_id":491775649,"telegram_message_id":677885,"support_mode":"AI"}
{"timestamp":"2026-09-16T08:09:34+00:00","event":"pipeline_check","telegram_user_id":491775649,"telegram_message_id":677885,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T08:09:34+00:00","event":"ai_request","telegram_user_id":491775649,"telegram_message_id":677885,"message":"Добрый день"}
{"timestamp":"2026-09-16T08:09:55+00:00","event":"support_mode_check","telegram_user_id":491775649,"telegram_message_id":677886,"support_mode":"AI"}
{"timestamp":"2026-09-16T08:09:55+00:00","event":"pipeline_check","telegram_user_id":491775649,"telegram_message_id":677886,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T08:09:55+00:00","event":"ai_request","telegram_user_id":491775649,"telegram_message_id":677886,"message":"Буду к 14:00"}
{"timestamp":"2026-09-16T08:10:00+00:00","event":"ai_response","telegram_user_id":491775649,"telegram_message_id":677886,"duration_ms":5432,"action":"ANSWER","answer":""}
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{"timestamp":"2026-09-16T08:10:01+00:00","event":"support_mode_check","telegram_user_id":491775649,"telegram_message_id":677887,"support_mode":"AI"}
{"timestamp":"2026-09-16T08:10:01+00:00","event":"pipeline_check","telegram_user_id":491775649,"telegram_message_id":677887,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T08:10:01+00:00","event":"ai_request","telegram_user_id":491775649,"telegram_message_id":677887,"message":"Сегодня"}
{"timestamp":"2026-09-16T08:10:08+00:00","event":"ai_response","telegram_user_id":491775649,"telegram_message_id":677887,"duration_ms":7597,"action":"ANSWER","answer":""}
{"timestamp":"2026-09-16T08:10:08+00:00","event":"ai_unhandled_response","telegram_user_id":491775649,"telegram_message_id":677887,"action":"ANSWER","answer":""}
{"timestamp":"2026-09-16T08:10:17+00:00","event":"ai_response","telegram_user_id":491775649,"telegram_message_id":677885,"duration_ms":42345,"action":"ANSWER","answer":"Добрый день! Чем могу помочь?"}
{"timestamp":"2026-09-16T08:10:17+00:00","event":"telegram_ai_answer_sent","telegram_user_id":491775649,"telegram_message_id":677885,"answer":"Добрый день! Чем могу помочь?"}
{"timestamp":"2026-09-16T08:10:17+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":491775649,"telegram_message_id":677885}
{"timestamp":"2026-09-16T08:11:08+00:00","event":"support_mode_check","telegram_user_id":491775649,"telegram_message_id":677890,"support_mode":"AI"}
{"timestamp":"2026-09-16T08:11:08+00:00","event":"pipeline_check","telegram_user_id":491775649,"telegram_message_id":677890,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T08:11:08+00:00","event":"ai_request","telegram_user_id":491775649,"telegram_message_id":677890,"message":"Приеду сегодня за документами 16:00"}
{"timestamp":"2026-09-16T08:11:28+00:00","event":"support_mode_check","telegram_user_id":1082597610,"telegram_message_id":677891,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T08:11:28+00:00","event":"ai_skipped","telegram_user_id":1082597610,"telegram_message_id":677891,"reason":"support_mode_human"}
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{"timestamp":"2026-09-16T08:12:58+00:00","event":"handoff_requested","telegram_user_id":491775649,"telegram_message_id":677890,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-16T08:12:58+00:00","event":"handoff_mode_changed","telegram_user_id":491775649,"telegram_message_id":677890,"first_handoff":false}
{"timestamp":"2026-09-16T08:12:58+00:00","event":"handoff_telegram_message_sent","telegram_user_id":491775649,"telegram_message_id":677890}
{"timestamp":"2026-09-16T08:12:59+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":491775649,"telegram_message_id":677890}
{"timestamp":"2026-09-16T08:17:29+00:00","event":"support_mode_check","telegram_user_id":5097174934,"telegram_message_id":677897,"support_mode":"AI"}
{"timestamp":"2026-09-16T08:17:29+00:00","event":"pipeline_check","telegram_user_id":5097174934,"telegram_message_id":677897,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T08:17:29+00:00","event":"ai_request","telegram_user_id":5097174934,"telegram_message_id":677897,"message":"Да пожалуйста, как записаться ?"}
{"timestamp":"2026-09-16T08:19:29+00:00","event":"ai_error","telegram_user_id":5097174934,"telegram_message_id":677897,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-16T08:19:30+00:00","event":"ai_error_handoff_sent","telegram_user_id":5097174934,"telegram_message_id":677897}
{"timestamp":"2026-09-16T08:20:06+00:00","event":"support_mode_check","telegram_user_id":6489148016,"telegram_message_id":677902,"support_mode":"AI"}
{"timestamp":"2026-09-16T08:20:06+00:00","event":"pipeline_check","telegram_user_id":6489148016,"telegram_message_id":677902,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T08:20:06+00:00","event":"ai_skipped","telegram_user_id":6489148016,"telegram_message_id":677902,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T08:27:27+00:00","event":"support_mode_check","telegram_user_id":817244569,"telegram_message_id":677910,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T08:27:27+00:00","event":"ai_skipped","telegram_user_id":817244569,"telegram_message_id":677910,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T08:28:15+00:00","event":"support_mode_check","telegram_user_id":419120882,"telegram_message_id":677912,"support_mode":"AI"}
{"timestamp":"2026-09-16T08:28:15+00:00","event":"pipeline_check","telegram_user_id":419120882,"telegram_message_id":677912,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T08:28:15+00:00","event":"ai_request","telegram_user_id":419120882,"telegram_message_id":677912,"message":"Здравствуйте, забирают документы только 2 раза в неделю?"}
{"timestamp":"2026-09-16T08:30:15+00:00","event":"ai_error","telegram_user_id":419120882,"telegram_message_id":677912,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-16T08:31:58+00:00","event":"support_mode_check","telegram_user_id":1256430588,"telegram_message_id":677919,"support_mode":"AI"}
{"timestamp":"2026-09-16T08:31:58+00:00","event":"pipeline_check","telegram_user_id":1256430588,"telegram_message_id":677919,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T08:31:58+00:00","event":"ai_request","telegram_user_id":1256430588,"telegram_message_id":677919,"message":"Верно, МКПП. А вы можете сказать в каком гаи будет проходить экзамен, что бы учиться ездить по экзаменационным маршрутам?"}
{"timestamp":"2026-09-16T08:32:09+00:00","event":"ai_response","telegram_user_id":1256430588,"telegram_message_id":677919,"duration_ms":10521,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-16T08:32:09+00:00","event":"handoff_requested","telegram_user_id":1256430588,"telegram_message_id":677919,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-16T08:32:09+00:00","event":"handoff_mode_changed","telegram_user_id":1256430588,"telegram_message_id":677919,"first_handoff":true}
{"timestamp":"2026-09-16T08:32:09+00:00","event":"sensei_prepare","telegram_user_id":1256430588,"telegram_message_id":677919,"amo_lead_id":"42438243"}
{"timestamp":"2026-09-16T08:32:10+00:00","event":"sensei_started","telegram_user_id":1256430588,"telegram_message_id":677919,"amo_lead_id":"42438243","result":true}
{"timestamp":"2026-09-16T08:32:10+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1256430588,"telegram_message_id":677919}
{"timestamp":"2026-09-16T08:32:10+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1256430588,"telegram_message_id":677919}
{"timestamp":"2026-09-16T08:33:33+00:00","event":"support_mode_check","telegram_user_id":61076162,"telegram_message_id":677927,"support_mode":"AI"}
{"timestamp":"2026-09-16T08:33:33+00:00","event":"pipeline_check","telegram_user_id":61076162,"telegram_message_id":677927,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T08:33:33+00:00","event":"ai_request","telegram_user_id":61076162,"telegram_message_id":677927,"message":"Добрый день\nЗаписался вчера к инструктору, но в приложении запись не отображается"}
{"timestamp":"2026-09-16T08:34:09+00:00","event":"support_mode_check","telegram_user_id":419120882,"telegram_message_id":677929,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T08:34:09+00:00","event":"ai_skipped","telegram_user_id":419120882,"telegram_message_id":677929,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T08:35:26+00:00","event":"support_mode_check","telegram_user_id":491775649,"telegram_message_id":677930,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T08:35:26+00:00","event":"ai_skipped","telegram_user_id":491775649,"telegram_message_id":677930,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T08:35:33+00:00","event":"ai_error","telegram_user_id":61076162,"telegram_message_id":677927,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-16T08:35:34+00:00","event":"ai_error_handoff_sent","telegram_user_id":61076162,"telegram_message_id":677927}
{"timestamp":"2026-09-16T08:40:51+00:00","event":"support_mode_check","telegram_user_id":61076162,"telegram_message_id":677944,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T08:40:51+00:00","event":"ai_skipped","telegram_user_id":61076162,"telegram_message_id":677944,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T08:44:49+00:00","event":"support_mode_check","telegram_user_id":5742806708,"telegram_message_id":677946,"support_mode":"AI"}
{"timestamp":"2026-09-16T08:44:49+00:00","event":"pipeline_missing_in_db","telegram_user_id":5742806708,"telegram_message_id":677946,"amo_lead_id":null}
{"timestamp":"2026-09-16T08:44:49+00:00","event":"legacy_leadid_check","telegram_user_id":5742806708,"telegram_message_id":677946,"legacy_leadid":"38330919"}
{"timestamp":"2026-09-16T08:44:50+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":5742806708,"telegram_message_id":677946,"amo_lead_id":38330919,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-16T08:44:50+00:00","event":"pipeline_check","telegram_user_id":5742806708,"telegram_message_id":677946,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T08:44:50+00:00","event":"ai_request","telegram_user_id":5742806708,"telegram_message_id":677946,"message":"Добрый день! Я сдал теорию и практику в ГАИ и получил новое водительское удостоверение. Мне что-то от вас нужно получить? Или на этом всё, прощаемся?"}
{"timestamp":"2026-09-16T08:45:02+00:00","event":"ai_response","telegram_user_id":5742806708,"telegram_message_id":677946,"duration_ms":12107,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-16T08:45:02+00:00","event":"handoff_requested","telegram_user_id":5742806708,"telegram_message_id":677946,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-16T08:45:02+00:00","event":"handoff_mode_changed","telegram_user_id":5742806708,"telegram_message_id":677946,"first_handoff":true}
{"timestamp":"2026-09-16T08:45:02+00:00","event":"sensei_prepare","telegram_user_id":5742806708,"telegram_message_id":677946,"amo_lead_id":"38330919"}
{"timestamp":"2026-09-16T08:45:03+00:00","event":"sensei_started","telegram_user_id":5742806708,"telegram_message_id":677946,"amo_lead_id":"38330919","result":true}
{"timestamp":"2026-09-16T08:45:04+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5742806708,"telegram_message_id":677946}
{"timestamp":"2026-09-16T08:45:04+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5742806708,"telegram_message_id":677946}
{"timestamp":"2026-09-16T08:48:41+00:00","event":"support_mode_check","telegram_user_id":654976908,"telegram_message_id":677959,"support_mode":"AI"}
{"timestamp":"2026-09-16T08:48:41+00:00","event":"pipeline_missing_in_db","telegram_user_id":654976908,"telegram_message_id":677959,"amo_lead_id":null}
{"timestamp":"2026-09-16T08:48:41+00:00","event":"legacy_leadid_check","telegram_user_id":654976908,"telegram_message_id":677959,"legacy_leadid":"39370401"}
{"timestamp":"2026-09-16T08:48:42+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":654976908,"telegram_message_id":677959,"amo_lead_id":39370401,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-16T08:48:42+00:00","event":"pipeline_check","telegram_user_id":654976908,"telegram_message_id":677959,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T08:48:42+00:00","event":"ai_request","telegram_user_id":654976908,"telegram_message_id":677959,"message":"Здравствуйте,хотела уточнить ориентировочно когда планируетмя экзамен"}
{"timestamp":"2026-09-16T08:49:10+00:00","event":"support_mode_check","telegram_user_id":296762138,"telegram_message_id":677960,"support_mode":"AI"}
{"timestamp":"2026-09-16T08:49:10+00:00","event":"pipeline_missing_in_db","telegram_user_id":296762138,"telegram_message_id":677960,"amo_lead_id":null}
{"timestamp":"2026-09-16T08:49:10+00:00","event":"legacy_leadid_check","telegram_user_id":296762138,"telegram_message_id":677960,"legacy_leadid":"42361841"}
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{"timestamp":"2026-09-16T08:49:13+00:00","event":"contact_lead_checked","telegram_user_id":296762138,"telegram_message_id":677960,"contact_id":42361841,"amo_lead_id":42250805,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-16T08:49:13+00:00","event":"contact_lead_checked","telegram_user_id":296762138,"telegram_message_id":677960,"contact_id":42361841,"amo_lead_id":42253925,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-16T08:49:13+00:00","event":"contact_ai_lead_found","telegram_user_id":296762138,"telegram_message_id":677960,"contact_id":42361841,"amo_lead_id":42253925,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-16T08:49:13+00:00","event":"pipeline_check","telegram_user_id":296762138,"telegram_message_id":677960,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T08:49:13+00:00","event":"ai_request","telegram_user_id":296762138,"telegram_message_id":677960,"message":"Здравствуйте! Прошёл обучение на кат. А. 21 час практических вождений на Bajaj boxer 125, 150, v15 и Yamaha ybr 125 (площадка Ростокино) . Сдача в ГИБДД ул. Нижние Поля, 35с2. 12 августа сдал теорию. 26 августа и сегодня завалил практику, т. к. сдавал на Honda ftr223 с Гудзона. А он очень отличается от того на чем я учился, критично это ватный задний тормоз из-за чего 2 раза не смог проехать восьмерку как меня учили с газом и задним тормазом.  Хотел бы узнать как мне 3 попытку сдавать на том, на чем меня учили? В идеале с площадкой Ростокино."}
{"timestamp":"2026-09-16T08:49:57+00:00","event":"ai_response","telegram_user_id":296762138,"telegram_message_id":677960,"duration_ms":43577,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-16T08:49:57+00:00","event":"handoff_requested","telegram_user_id":296762138,"telegram_message_id":677960,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-16T08:49:57+00:00","event":"handoff_mode_changed","telegram_user_id":296762138,"telegram_message_id":677960,"first_handoff":true}
{"timestamp":"2026-09-16T08:49:57+00:00","event":"sensei_prepare","telegram_user_id":296762138,"telegram_message_id":677960,"amo_lead_id":"42253925"}
{"timestamp":"2026-09-16T08:49:57+00:00","event":"sensei_started","telegram_user_id":296762138,"telegram_message_id":677960,"amo_lead_id":"42253925","result":true}
{"timestamp":"2026-09-16T08:49:58+00:00","event":"handoff_telegram_message_sent","telegram_user_id":296762138,"telegram_message_id":677960}
{"timestamp":"2026-09-16T08:49:58+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":296762138,"telegram_message_id":677960}
{"timestamp":"2026-09-16T08:50:36+00:00","event":"support_mode_check","telegram_user_id":1343484796,"telegram_message_id":677964,"support_mode":"AI"}
{"timestamp":"2026-09-16T08:50:36+00:00","event":"pipeline_missing_in_db","telegram_user_id":1343484796,"telegram_message_id":677964,"amo_lead_id":null}
{"timestamp":"2026-09-16T08:50:36+00:00","event":"legacy_leadid_check","telegram_user_id":1343484796,"telegram_message_id":677964,"legacy_leadid":"41833297"}
{"timestamp":"2026-09-16T08:50:39+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1343484796,"telegram_message_id":677964,"contact_id":41833297,"linked_leads_count":2}
{"timestamp":"2026-09-16T08:50:39+00:00","event":"contact_lead_checked","telegram_user_id":1343484796,"telegram_message_id":677964,"contact_id":41833297,"amo_lead_id":41638607,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-16T08:50:40+00:00","event":"contact_lead_checked","telegram_user_id":1343484796,"telegram_message_id":677964,"contact_id":41833297,"amo_lead_id":41643575,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-16T08:50:40+00:00","event":"contact_ai_lead_found","telegram_user_id":1343484796,"telegram_message_id":677964,"contact_id":41833297,"amo_lead_id":41643575,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-16T08:50:40+00:00","event":"pipeline_check","telegram_user_id":1343484796,"telegram_message_id":677964,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T08:50:40+00:00","event":"ai_request","telegram_user_id":1343484796,"telegram_message_id":677964,"message":"Здравствуйте, такой вопрос: если у меня пересдача возможно только 20, то мне нужно продлевать договор?"}
{"timestamp":"2026-09-16T08:50:42+00:00","event":"ai_error","telegram_user_id":654976908,"telegram_message_id":677959,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120000 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-16T08:50:43+00:00","event":"ai_error_handoff_sent","telegram_user_id":654976908,"telegram_message_id":677959}
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{"timestamp":"2026-09-16T10:58:52+00:00","event":"ai_request","telegram_user_id":767708470,"telegram_message_id":678294,"message":"Добрый день!\nЗакрыл теорию в приложении"}
{"timestamp":"2026-09-16T10:58:56+00:00","event":"ai_response","telegram_user_id":767708470,"telegram_message_id":678294,"duration_ms":4105,"action":"ANSWER","answer":"После 100% теории следующий этап — внутренний теоретический экзамен. Его можно сдавать дистанционно в приложении или веб-версии. Практику при этом нужно продолжать до 100%; затем сдаётся внутренний практический экзамен."}
{"timestamp":"2026-09-16T10:58:56+00:00","event":"telegram_ai_answer_sent","telegram_user_id":767708470,"telegram_message_id":678294,"answer":"После 100% теории следующий этап — внутренний теоретический экзамен. Его можно сдавать дистанционно в приложении или веб-версии. Практику при этом нужно продолжать до 100%; затем сдаётся внутренний практический экзамен."}
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{"timestamp":"2026-09-16T10:59:22+00:00","event":"ai_request","telegram_user_id":767708470,"telegram_message_id":678296,"message":"Внутренний теоретический экзамен сдал"}
{"timestamp":"2026-09-16T10:59:54+00:00","event":"ai_response","telegram_user_id":767708470,"telegram_message_id":678296,"duration_ms":31897,"action":"ANSWER","answer":"Если внутренний практический экзамен ещё не сдан, после 100% штатной практики вас добавят в Telegram-чат с расписанием — там будут указаны дата, время и место экзамена.\n\nПосле успешной сдачи обоих внутренних экзаменов можно переходить к экзаменам в ГИБДД: через автошколу или самостоятельно."}
{"timestamp":"2026-09-16T10:59:54+00:00","event":"telegram_ai_answer_sent","telegram_user_id":767708470,"telegram_message_id":678296,"answer":"Если внутренний практический экзамен ещё не сдан, после 100% штатной практики вас добавят в Telegram-чат с расписанием — там будут указаны дата, время и место экзамена.\n\nПосле успешной сдачи обоих внутренних экзаменов можно переходить к экзаменам в ГИБДД: через автошколу или самостоятельно."}
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{"timestamp":"2026-09-16T11:08:30+00:00","event":"support_mode_check","telegram_user_id":1988445772,"telegram_message_id":678308,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T11:08:30+00:00","event":"ai_skipped","telegram_user_id":1988445772,"telegram_message_id":678308,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T11:09:51+00:00","event":"support_mode_check","telegram_user_id":926005613,"telegram_message_id":678314,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T11:09:51+00:00","event":"ai_skipped","telegram_user_id":926005613,"telegram_message_id":678314,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T11:14:14+00:00","event":"support_mode_check","telegram_user_id":796886826,"telegram_message_id":678323,"support_mode":"AI"}
{"timestamp":"2026-09-16T11:14:14+00:00","event":"pipeline_check","telegram_user_id":796886826,"telegram_message_id":678323,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T11:14:14+00:00","event":"ai_request","telegram_user_id":796886826,"telegram_message_id":678323,"message":"здравствуйте! прошло 5 дней, откройте доступ ко второй попытке в приложении для внутреннего экзамена пожалуйста"}
{"timestamp":"2026-09-16T11:14:49+00:00","event":"support_mode_check","telegram_user_id":1988445772,"telegram_message_id":678326,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T11:14:49+00:00","event":"ai_skipped","telegram_user_id":1988445772,"telegram_message_id":678326,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T11:14:50+00:00","event":"ai_response","telegram_user_id":796886826,"telegram_message_id":678323,"duration_ms":35757,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-16T11:14:50+00:00","event":"handoff_requested","telegram_user_id":796886826,"telegram_message_id":678323,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-16T11:14:50+00:00","event":"handoff_mode_changed","telegram_user_id":796886826,"telegram_message_id":678323,"first_handoff":true}
{"timestamp":"2026-09-16T11:14:50+00:00","event":"sensei_prepare","telegram_user_id":796886826,"telegram_message_id":678323,"amo_lead_id":"41202449"}
{"timestamp":"2026-09-16T11:14:50+00:00","event":"sensei_started","telegram_user_id":796886826,"telegram_message_id":678323,"amo_lead_id":"41202449","result":true}
{"timestamp":"2026-09-16T11:14:51+00:00","event":"handoff_telegram_message_sent","telegram_user_id":796886826,"telegram_message_id":678323}
{"timestamp":"2026-09-16T11:14:51+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":796886826,"telegram_message_id":678323}
{"timestamp":"2026-09-16T11:15:47+00:00","event":"support_mode_check","telegram_user_id":1028497221,"telegram_message_id":678331,"support_mode":"AI"}
{"timestamp":"2026-09-16T11:15:47+00:00","event":"pipeline_check","telegram_user_id":1028497221,"telegram_message_id":678331,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T11:15:47+00:00","event":"ai_request","telegram_user_id":1028497221,"telegram_message_id":678331,"message":"Добрый день!\nПереназначьте, пожалуйста, инструктора"}
{"timestamp":"2026-09-16T11:15:59+00:00","event":"ai_response","telegram_user_id":1028497221,"telegram_message_id":678331,"duration_ms":12116,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-16T11:15:59+00:00","event":"handoff_requested","telegram_user_id":1028497221,"telegram_message_id":678331,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-16T11:15:59+00:00","event":"handoff_mode_changed","telegram_user_id":1028497221,"telegram_message_id":678331,"first_handoff":true}
{"timestamp":"2026-09-16T11:15:59+00:00","event":"sensei_prepare","telegram_user_id":1028497221,"telegram_message_id":678331,"amo_lead_id":"41817817"}
{"timestamp":"2026-09-16T11:16:00+00:00","event":"sensei_started","telegram_user_id":1028497221,"telegram_message_id":678331,"amo_lead_id":"41817817","result":true}
{"timestamp":"2026-09-16T11:16:00+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1028497221,"telegram_message_id":678331}
{"timestamp":"2026-09-16T11:16:00+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1028497221,"telegram_message_id":678331}
{"timestamp":"2026-09-16T11:23:05+00:00","event":"support_mode_check","telegram_user_id":926005613,"telegram_message_id":678336,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T11:23:05+00:00","event":"ai_skipped","telegram_user_id":926005613,"telegram_message_id":678336,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T11:25:06+00:00","event":"support_mode_check","telegram_user_id":1028497221,"telegram_message_id":678340,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T11:25:06+00:00","event":"ai_skipped","telegram_user_id":1028497221,"telegram_message_id":678340,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T11:29:59+00:00","event":"support_mode_check","telegram_user_id":944748734,"telegram_message_id":678349,"support_mode":"AI"}
{"timestamp":"2026-09-16T11:29:59+00:00","event":"pipeline_missing_in_db","telegram_user_id":944748734,"telegram_message_id":678349,"amo_lead_id":null}
{"timestamp":"2026-09-16T11:29:59+00:00","event":"legacy_leadid_check","telegram_user_id":944748734,"telegram_message_id":678349,"legacy_leadid":"40344072"}
{"timestamp":"2026-09-16T11:30:01+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":944748734,"telegram_message_id":678349,"contact_id":40344072,"linked_leads_count":3}
{"timestamp":"2026-09-16T11:30:02+00:00","event":"contact_lead_checked","telegram_user_id":944748734,"telegram_message_id":678349,"contact_id":40344072,"amo_lead_id":39944544,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-16T11:30:02+00:00","event":"contact_lead_checked","telegram_user_id":944748734,"telegram_message_id":678349,"contact_id":40344072,"amo_lead_id":40114247,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-16T11:30:03+00:00","event":"contact_lead_checked","telegram_user_id":944748734,"telegram_message_id":678349,"contact_id":40344072,"amo_lead_id":42931147,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-16T11:30:03+00:00","event":"contact_ai_lead_found","telegram_user_id":944748734,"telegram_message_id":678349,"contact_id":40344072,"amo_lead_id":42931147,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-16T11:30:03+00:00","event":"pipeline_check","telegram_user_id":944748734,"telegram_message_id":678349,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T11:30:03+00:00","event":"ai_request","telegram_user_id":944748734,"telegram_message_id":678349,"message":"У меня в договоре ошибка в фамилии, это можно как то исправить?"}
{"timestamp":"2026-09-16T11:30:22+00:00","event":"ai_response","telegram_user_id":944748734,"telegram_message_id":678349,"duration_ms":18557,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-16T11:30:22+00:00","event":"handoff_requested","telegram_user_id":944748734,"telegram_message_id":678349,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-16T11:30:22+00:00","event":"handoff_mode_changed","telegram_user_id":944748734,"telegram_message_id":678349,"first_handoff":true}
{"timestamp":"2026-09-16T11:30:22+00:00","event":"sensei_prepare","telegram_user_id":944748734,"telegram_message_id":678349,"amo_lead_id":"42931147"}
{"timestamp":"2026-09-16T11:30:23+00:00","event":"sensei_started","telegram_user_id":944748734,"telegram_message_id":678349,"amo_lead_id":"42931147","result":true}
{"timestamp":"2026-09-16T11:30:23+00:00","event":"handoff_telegram_message_sent","telegram_user_id":944748734,"telegram_message_id":678349}
{"timestamp":"2026-09-16T11:30:23+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":944748734,"telegram_message_id":678349}
{"timestamp":"2026-09-16T11:32:43+00:00","event":"support_mode_check","telegram_user_id":926005613,"telegram_message_id":678359,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T11:32:43+00:00","event":"ai_skipped","telegram_user_id":926005613,"telegram_message_id":678359,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T11:36:31+00:00","event":"support_mode_check","telegram_user_id":1963402755,"telegram_message_id":678370,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T11:36:31+00:00","event":"ai_skipped","telegram_user_id":1963402755,"telegram_message_id":678370,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T11:40:53+00:00","event":"support_mode_check","telegram_user_id":1963402755,"telegram_message_id":678376,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T11:40:53+00:00","event":"ai_skipped","telegram_user_id":1963402755,"telegram_message_id":678376,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T11:44:06+00:00","event":"support_mode_check","telegram_user_id":572569767,"telegram_message_id":678380,"support_mode":"AI"}
{"timestamp":"2026-09-16T11:44:06+00:00","event":"pipeline_missing_in_db","telegram_user_id":572569767,"telegram_message_id":678380,"amo_lead_id":null}
{"timestamp":"2026-09-16T11:44:06+00:00","event":"legacy_leadid_check","telegram_user_id":572569767,"telegram_message_id":678380,"legacy_leadid":"42205311"}
{"timestamp":"2026-09-16T11:44:08+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":572569767,"telegram_message_id":678380,"contact_id":42205311,"linked_leads_count":2}
{"timestamp":"2026-09-16T11:44:08+00:00","event":"contact_lead_checked","telegram_user_id":572569767,"telegram_message_id":678380,"contact_id":42205311,"amo_lead_id":42095705,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-16T11:44:09+00:00","event":"contact_lead_checked","telegram_user_id":572569767,"telegram_message_id":678380,"contact_id":42205311,"amo_lead_id":42096557,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-16T11:44:09+00:00","event":"contact_ai_lead_found","telegram_user_id":572569767,"telegram_message_id":678380,"contact_id":42205311,"amo_lead_id":42096557,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-16T11:44:09+00:00","event":"pipeline_check","telegram_user_id":572569767,"telegram_message_id":678380,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T11:44:09+00:00","event":"ai_request","telegram_user_id":572569767,"telegram_message_id":678380,"message":"Здравствуйте! Я на 10 минут опоздала с отменой занятия за 24 часа до непосредственно самого занятия. Могу через вас его отменить?"}
{"timestamp":"2026-09-16T11:44:26+00:00","event":"support_mode_check","telegram_user_id":572569767,"telegram_message_id":678381,"support_mode":"AI"}
{"timestamp":"2026-09-16T11:44:26+00:00","event":"pipeline_check","telegram_user_id":572569767,"telegram_message_id":678381,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T11:44:26+00:00","event":"ai_request","telegram_user_id":572569767,"telegram_message_id":678381,"message":"У меня завтра вождение  в 14:30, хотела отменить"}
{"timestamp":"2026-09-16T11:44:36+00:00","event":"ai_response","telegram_user_id":572569767,"telegram_message_id":678380,"duration_ms":26534,"action":"ANSWER","answer":"Отменить или перенести занятие нужно через инструктора. Поскольку до начала осталось менее 24 часов, часы могут быть списаны."}
{"timestamp":"2026-09-16T11:44:36+00:00","event":"telegram_ai_answer_sent","telegram_user_id":572569767,"telegram_message_id":678380,"answer":"Отменить или перенести занятие нужно через инструктора. Поскольку до начала осталось менее 24 часов, часы могут быть списаны."}
{"timestamp":"2026-09-16T11:44:36+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":572569767,"telegram_message_id":678380}
{"timestamp":"2026-09-16T11:44:45+00:00","event":"ai_response","telegram_user_id":572569767,"telegram_message_id":678381,"duration_ms":19040,"action":"ANSWER","answer":"Чтобы отменить занятие, свяжитесь с инструктором. Для отмены без списания часов нужно предупредить минимум за 24 часа до начала. Отмена позже этого срока может быть платной — 2 000 ₽."}
{"timestamp":"2026-09-16T11:44:45+00:00","event":"telegram_ai_answer_sent","telegram_user_id":572569767,"telegram_message_id":678381,"answer":"Чтобы отменить занятие, свяжитесь с инструктором. Для отмены без списания часов нужно предупредить минимум за 24 часа до начала. Отмена позже этого срока может быть платной — 2 000 ₽."}
{"timestamp":"2026-09-16T11:44:46+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":572569767,"telegram_message_id":678381}
{"timestamp":"2026-09-16T11:44:53+00:00","event":"support_mode_check","telegram_user_id":1963402755,"telegram_message_id":678384,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T11:44:53+00:00","event":"ai_skipped","telegram_user_id":1963402755,"telegram_message_id":678384,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T11:49:49+00:00","event":"support_mode_check","telegram_user_id":5397710206,"telegram_message_id":678386,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T11:49:49+00:00","event":"ai_skipped","telegram_user_id":5397710206,"telegram_message_id":678386,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T11:51:50+00:00","event":"support_mode_check","telegram_user_id":5397710206,"telegram_message_id":678389,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T11:51:50+00:00","event":"ai_skipped","telegram_user_id":5397710206,"telegram_message_id":678389,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T11:51:54+00:00","event":"support_mode_check","telegram_user_id":5397710206,"telegram_message_id":678390,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T11:51:54+00:00","event":"ai_skipped","telegram_user_id":5397710206,"telegram_message_id":678390,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T11:55:44+00:00","event":"support_mode_check","telegram_user_id":944748734,"telegram_message_id":678401,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T11:55:44+00:00","event":"ai_skipped","telegram_user_id":944748734,"telegram_message_id":678401,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T11:58:12+00:00","event":"support_mode_check","telegram_user_id":855189881,"telegram_message_id":678402,"support_mode":"AI"}
{"timestamp":"2026-09-16T11:58:12+00:00","event":"pipeline_missing_in_db","telegram_user_id":855189881,"telegram_message_id":678402,"amo_lead_id":null}
{"timestamp":"2026-09-16T11:58:12+00:00","event":"legacy_leadid_check","telegram_user_id":855189881,"telegram_message_id":678402,"legacy_leadid":"41620141"}
{"timestamp":"2026-09-16T11:58:14+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":855189881,"telegram_message_id":678402,"contact_id":41620141,"linked_leads_count":1}
{"timestamp":"2026-09-16T11:58:15+00:00","event":"contact_lead_checked","telegram_user_id":855189881,"telegram_message_id":678402,"contact_id":41620141,"amo_lead_id":41400513,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-16T11:58:15+00:00","event":"contact_ai_lead_found","telegram_user_id":855189881,"telegram_message_id":678402,"contact_id":41620141,"amo_lead_id":41400513,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-16T11:58:15+00:00","event":"pipeline_check","telegram_user_id":855189881,"telegram_message_id":678402,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T11:58:15+00:00","event":"ai_request","telegram_user_id":855189881,"telegram_message_id":678402,"message":"Подскажите, сдача внутреннего экзамена второй раз платная?"}
{"timestamp":"2026-09-16T11:58:19+00:00","event":"ai_response","telegram_user_id":855189881,"telegram_message_id":678402,"duration_ms":4663,"action":"ANSWER","answer":"Внутренние пересдачи **бесплатные**, количество попыток не ограничено — при соблюдении правил записи.\n\nПлатная пересдача (2 000 ₽) только в двух случаях:\n- отмена менее чем за 24 часа до экзамена;\n- опоздание более чем на 5 минут или неявка.\n\nУточните, пожалуйста: вы уже записались на повторную сдачу и она была отменена/вы пропустили её — или речь о стандартной пересдаче? Тогда скажу точнее."}
{"timestamp":"2026-09-16T11:58:20+00:00","event":"telegram_ai_answer_sent","telegram_user_id":855189881,"telegram_message_id":678402,"answer":"Внутренние пересдачи **бесплатные**, количество попыток не ограничено — при соблюдении правил записи.\n\nПлатная пересдача (2 000 ₽) только в двух случаях:\n- отмена менее чем за 24 часа до экзамена;\n- опоздание более чем на 5 минут или неявка.\n\nУточните, пожалуйста: вы уже записались на повторную сдачу и она была отменена/вы пропустили её — или речь о стандартной пересдаче? Тогда скажу точнее."}
{"timestamp":"2026-09-16T11:58:20+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":855189881,"telegram_message_id":678402}
{"timestamp":"2026-09-16T11:58:28+00:00","event":"support_mode_check","telegram_user_id":975031961,"telegram_message_id":678404,"support_mode":"AI"}
{"timestamp":"2026-09-16T11:58:28+00:00","event":"pipeline_missing_in_db","telegram_user_id":975031961,"telegram_message_id":678404,"amo_lead_id":null}
{"timestamp":"2026-09-16T11:58:28+00:00","event":"legacy_leadid_check","telegram_user_id":975031961,"telegram_message_id":678404,"legacy_leadid":"12191"}
{"timestamp":"2026-09-16T11:58:29+00:00","event":"legacy_contact_fetch_error","telegram_user_id":975031961,"telegram_message_id":678404,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-16T11:58:29+00:00","event":"pipeline_check","telegram_user_id":975031961,"telegram_message_id":678404,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T11:58:29+00:00","event":"ai_skipped","telegram_user_id":975031961,"telegram_message_id":678404,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T11:59:31+00:00","event":"support_mode_check","telegram_user_id":1043895596,"telegram_message_id":678407,"support_mode":"AI"}
{"timestamp":"2026-09-16T11:59:31+00:00","event":"pipeline_missing_in_db","telegram_user_id":1043895596,"telegram_message_id":678407,"amo_lead_id":null}
{"timestamp":"2026-09-16T11:59:31+00:00","event":"legacy_leadid_check","telegram_user_id":1043895596,"telegram_message_id":678407,"legacy_leadid":"41864827"}
{"timestamp":"2026-09-16T11:59:33+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1043895596,"telegram_message_id":678407,"contact_id":41864827,"linked_leads_count":2}
{"timestamp":"2026-09-16T11:59:34+00:00","event":"contact_lead_checked","telegram_user_id":1043895596,"telegram_message_id":678407,"contact_id":41864827,"amo_lead_id":41666219,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-16T11:59:34+00:00","event":"contact_lead_checked","telegram_user_id":1043895596,"telegram_message_id":678407,"contact_id":41864827,"amo_lead_id":41720179,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-16T11:59:34+00:00","event":"contact_ai_lead_found","telegram_user_id":1043895596,"telegram_message_id":678407,"contact_id":41864827,"amo_lead_id":41720179,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-16T11:59:34+00:00","event":"pipeline_check","telegram_user_id":1043895596,"telegram_message_id":678407,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T11:59:34+00:00","event":"ai_request","telegram_user_id":1043895596,"telegram_message_id":678407,"message":"здравствуйте, продлите, пожалуйста, договор на месяц, я не могла заниматься по не зависящим от меня причинам, поломка машины в течение двух недель, например"}
{"timestamp":"2026-09-16T11:59:48+00:00","event":"ai_response","telegram_user_id":1043895596,"telegram_message_id":678407,"duration_ms":13666,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-16T11:59:48+00:00","event":"handoff_requested","telegram_user_id":1043895596,"telegram_message_id":678407,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-16T11:59:48+00:00","event":"handoff_mode_changed","telegram_user_id":1043895596,"telegram_message_id":678407,"first_handoff":true}
{"timestamp":"2026-09-16T11:59:48+00:00","event":"sensei_prepare","telegram_user_id":1043895596,"telegram_message_id":678407,"amo_lead_id":"41720179"}
{"timestamp":"2026-09-16T11:59:49+00:00","event":"sensei_started","telegram_user_id":1043895596,"telegram_message_id":678407,"amo_lead_id":"41720179","result":true}
{"timestamp":"2026-09-16T11:59:49+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1043895596,"telegram_message_id":678407}
{"timestamp":"2026-09-16T11:59:49+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1043895596,"telegram_message_id":678407}
{"timestamp":"2026-09-16T12:00:54+00:00","event":"support_mode_check","telegram_user_id":1043895596,"telegram_message_id":678411,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T12:00:54+00:00","event":"ai_skipped","telegram_user_id":1043895596,"telegram_message_id":678411,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T12:01:23+00:00","event":"support_mode_check","telegram_user_id":975031961,"telegram_message_id":678413,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T12:01:23+00:00","event":"ai_skipped","telegram_user_id":975031961,"telegram_message_id":678413,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T12:02:55+00:00","event":"support_mode_check","telegram_user_id":5397710206,"telegram_message_id":678415,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T12:02:55+00:00","event":"ai_skipped","telegram_user_id":5397710206,"telegram_message_id":678415,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T12:05:32+00:00","event":"support_mode_check","telegram_user_id":1038325166,"telegram_message_id":678423,"support_mode":"AI"}
{"timestamp":"2026-09-16T12:05:32+00:00","event":"pipeline_check","telegram_user_id":1038325166,"telegram_message_id":678423,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T12:05:32+00:00","event":"ai_skipped","telegram_user_id":1038325166,"telegram_message_id":678423,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T12:06:05+00:00","event":"support_mode_check","telegram_user_id":1043895596,"telegram_message_id":678426,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T12:06:05+00:00","event":"ai_skipped","telegram_user_id":1043895596,"telegram_message_id":678426,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T12:06:35+00:00","event":"support_mode_check","telegram_user_id":1043895596,"telegram_message_id":678431,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T12:06:35+00:00","event":"ai_skipped","telegram_user_id":1043895596,"telegram_message_id":678431,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T12:07:18+00:00","event":"support_mode_check","telegram_user_id":1043895596,"telegram_message_id":678434,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T12:07:18+00:00","event":"ai_skipped","telegram_user_id":1043895596,"telegram_message_id":678434,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T12:08:35+00:00","event":"support_mode_check","telegram_user_id":1038325166,"telegram_message_id":678440,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T12:08:35+00:00","event":"ai_skipped","telegram_user_id":1038325166,"telegram_message_id":678440,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T12:09:50+00:00","event":"support_mode_check","telegram_user_id":514924994,"telegram_message_id":678443,"support_mode":"AI"}
{"timestamp":"2026-09-16T12:09:50+00:00","event":"pipeline_check","telegram_user_id":514924994,"telegram_message_id":678443,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T12:09:50+00:00","event":"ai_request","telegram_user_id":514924994,"telegram_message_id":678443,"message":"добрый день! связалась с инструктором, он сказал, что работает на Октябрьском поле \nЯ выбирала метро Молодежная и Полежаевская"}
{"timestamp":"2026-09-16T12:10:08+00:00","event":"ai_response","telegram_user_id":514924994,"telegram_message_id":678443,"duration_ms":18009,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-16T12:10:08+00:00","event":"handoff_requested","telegram_user_id":514924994,"telegram_message_id":678443,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-16T12:10:08+00:00","event":"handoff_mode_changed","telegram_user_id":514924994,"telegram_message_id":678443,"first_handoff":true}
{"timestamp":"2026-09-16T12:10:08+00:00","event":"sensei_prepare","telegram_user_id":514924994,"telegram_message_id":678443,"amo_lead_id":"42619297"}
{"timestamp":"2026-09-16T12:10:09+00:00","event":"sensei_started","telegram_user_id":514924994,"telegram_message_id":678443,"amo_lead_id":"42619297","result":true}
{"timestamp":"2026-09-16T12:10:09+00:00","event":"handoff_telegram_message_sent","telegram_user_id":514924994,"telegram_message_id":678443}
{"timestamp":"2026-09-16T12:10:09+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":514924994,"telegram_message_id":678443}
{"timestamp":"2026-09-16T12:11:14+00:00","event":"support_mode_check","telegram_user_id":1687942769,"telegram_message_id":678447,"support_mode":"AI"}
{"timestamp":"2026-09-16T12:11:14+00:00","event":"pipeline_check","telegram_user_id":1687942769,"telegram_message_id":678447,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T12:11:14+00:00","event":"ai_request","telegram_user_id":1687942769,"telegram_message_id":678447,"message":"Добрый день, я откатал все практические занятия, назначьте, пожалуйста, старшего инструктора"}
{"timestamp":"2026-09-16T12:11:20+00:00","event":"ai_response","telegram_user_id":1687942769,"telegram_message_id":678447,"duration_ms":5373,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-16T12:11:20+00:00","event":"handoff_requested","telegram_user_id":1687942769,"telegram_message_id":678447,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-16T12:11:20+00:00","event":"handoff_mode_changed","telegram_user_id":1687942769,"telegram_message_id":678447,"first_handoff":true}
{"timestamp":"2026-09-16T12:11:20+00:00","event":"sensei_prepare","telegram_user_id":1687942769,"telegram_message_id":678447,"amo_lead_id":"39899971"}
{"timestamp":"2026-09-16T12:11:20+00:00","event":"sensei_started","telegram_user_id":1687942769,"telegram_message_id":678447,"amo_lead_id":"39899971","result":true}
{"timestamp":"2026-09-16T12:11:20+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1687942769,"telegram_message_id":678447}
{"timestamp":"2026-09-16T12:11:21+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1687942769,"telegram_message_id":678447}
{"timestamp":"2026-09-16T12:16:58+00:00","event":"support_mode_check","telegram_user_id":855189881,"telegram_message_id":678459,"support_mode":"AI"}
{"timestamp":"2026-09-16T12:16:58+00:00","event":"pipeline_check","telegram_user_id":855189881,"telegram_message_id":678459,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T12:16:58+00:00","event":"ai_request","telegram_user_id":855189881,"telegram_message_id":678459,"message":"Один раз внутренний экзамен не сдала, во второй за она была отменена, завтра, соответственно, будет вторая попытка внутреннего"}
{"timestamp":"2026-09-16T12:17:58+00:00","event":"ai_response","telegram_user_id":855189881,"telegram_message_id":678459,"duration_ms":59801,"action":"ANSWER","answer":"Да, если отменённая запись не состоялась, завтра будет вторая фактическая попытка сдачи внутреннего экзамена."}
{"timestamp":"2026-09-16T12:18:00+00:00","event":"telegram_ai_answer_sent","telegram_user_id":855189881,"telegram_message_id":678459,"answer":"Да, если отменённая запись не состоялась, завтра будет вторая фактическая попытка сдачи внутреннего экзамена."}
{"timestamp":"2026-09-16T12:18:01+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":855189881,"telegram_message_id":678459}
{"timestamp":"2026-09-16T12:18:16+00:00","event":"support_mode_check","telegram_user_id":855189881,"telegram_message_id":678462,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T12:18:16+00:00","event":"ai_skipped","telegram_user_id":855189881,"telegram_message_id":678462,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T12:21:32+00:00","event":"support_mode_check","telegram_user_id":514924994,"telegram_message_id":678465,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T12:21:32+00:00","event":"ai_skipped","telegram_user_id":514924994,"telegram_message_id":678465,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T12:24:23+00:00","event":"support_mode_check","telegram_user_id":975031961,"telegram_message_id":678466,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T12:24:23+00:00","event":"ai_skipped","telegram_user_id":975031961,"telegram_message_id":678466,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T12:24:23+00:00","event":"support_mode_check","telegram_user_id":975031961,"telegram_message_id":678467,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T12:24:23+00:00","event":"ai_skipped","telegram_user_id":975031961,"telegram_message_id":678467,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T12:27:58+00:00","event":"support_mode_check","telegram_user_id":5208529050,"telegram_message_id":678477,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T12:27:58+00:00","event":"ai_skipped","telegram_user_id":5208529050,"telegram_message_id":678477,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T12:28:46+00:00","event":"support_mode_check","telegram_user_id":5208529050,"telegram_message_id":678483,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T12:28:46+00:00","event":"ai_skipped","telegram_user_id":5208529050,"telegram_message_id":678483,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T12:28:51+00:00","event":"support_mode_check","telegram_user_id":5208529050,"telegram_message_id":678485,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T12:28:51+00:00","event":"ai_skipped","telegram_user_id":5208529050,"telegram_message_id":678485,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T12:29:00+00:00","event":"support_mode_check","telegram_user_id":5208529050,"telegram_message_id":678486,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T12:29:00+00:00","event":"ai_skipped","telegram_user_id":5208529050,"telegram_message_id":678486,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T12:34:10+00:00","event":"support_mode_check","telegram_user_id":1963402755,"telegram_message_id":678493,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T12:34:10+00:00","event":"ai_skipped","telegram_user_id":1963402755,"telegram_message_id":678493,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T12:35:35+00:00","event":"support_mode_check","telegram_user_id":227642135,"telegram_message_id":678494,"support_mode":"AI"}
{"timestamp":"2026-09-16T12:35:35+00:00","event":"pipeline_check","telegram_user_id":227642135,"telegram_message_id":678494,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T12:35:35+00:00","event":"ai_request","telegram_user_id":227642135,"telegram_message_id":678494,"message":"добрый день. у меня, как я понимаю, закончился срок действия договора, но остался несданным только практический экзамен. я могу записываться на него или необходимо сначала продлить договор?"}
{"timestamp":"2026-09-16T12:35:56+00:00","event":"support_mode_check","telegram_user_id":1963402755,"telegram_message_id":678495,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T12:35:56+00:00","event":"ai_skipped","telegram_user_id":1963402755,"telegram_message_id":678495,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T12:36:01+00:00","event":"support_mode_check","telegram_user_id":514924994,"telegram_message_id":678496,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T12:36:01+00:00","event":"ai_skipped","telegram_user_id":514924994,"telegram_message_id":678496,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T12:36:15+00:00","event":"support_mode_check","telegram_user_id":514924994,"telegram_message_id":678498,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T12:36:15+00:00","event":"ai_skipped","telegram_user_id":514924994,"telegram_message_id":678498,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T12:37:23+00:00","event":"support_mode_check","telegram_user_id":7728942961,"telegram_message_id":678499,"support_mode":"AI"}
{"timestamp":"2026-09-16T12:37:23+00:00","event":"pipeline_missing_in_db","telegram_user_id":7728942961,"telegram_message_id":678499,"amo_lead_id":"42927153"}
{"timestamp":"2026-09-16T12:37:25+00:00","event":"pipeline_fetched_from_amocrm","telegram_user_id":7728942961,"telegram_message_id":678499,"amo_lead_id":"42927153","amo_pipeline_id":3732193}
{"timestamp":"2026-09-16T12:37:25+00:00","event":"pipeline_saved_to_db","telegram_user_id":7728942961,"telegram_message_id":678499,"amo_pipeline_id":3732193,"saved":true}
{"timestamp":"2026-09-16T12:37:25+00:00","event":"pipeline_check","telegram_user_id":7728942961,"telegram_message_id":678499,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T12:37:25+00:00","event":"ai_request","telegram_user_id":7728942961,"telegram_message_id":678499,"message":"."}
{"timestamp":"2026-09-16T12:37:28+00:00","event":"ai_response","telegram_user_id":7728942961,"telegram_message_id":678499,"duration_ms":2766,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-16T12:37:28+00:00","event":"handoff_requested","telegram_user_id":7728942961,"telegram_message_id":678499,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-16T12:37:28+00:00","event":"sensei_prepare","telegram_user_id":7728942961,"telegram_message_id":678499,"amo_lead_id":"42927153"}
{"timestamp":"2026-09-16T12:37:28+00:00","event":"sensei_started","telegram_user_id":7728942961,"telegram_message_id":678499,"amo_lead_id":"42927153","result":true}
{"timestamp":"2026-09-16T12:37:29+00:00","event":"handoff_telegram_message_sent","telegram_user_id":7728942961,"telegram_message_id":678499}
{"timestamp":"2026-09-16T12:37:29+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":7728942961,"telegram_message_id":678499}
{"timestamp":"2026-09-16T12:37:35+00:00","event":"ai_error","telegram_user_id":227642135,"telegram_message_id":678494,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-16T12:37:35+00:00","event":"ai_error_handoff_sent","telegram_user_id":227642135,"telegram_message_id":678494}
{"timestamp":"2026-09-16T12:37:43+00:00","event":"support_mode_check","telegram_user_id":227642135,"telegram_message_id":678505,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T12:37:43+00:00","event":"ai_skipped","telegram_user_id":227642135,"telegram_message_id":678505,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T12:39:14+00:00","event":"support_mode_check","telegram_user_id":227642135,"telegram_message_id":678510,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T12:39:14+00:00","event":"ai_skipped","telegram_user_id":227642135,"telegram_message_id":678510,"reason":"support_mode_human"}
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{"timestamp":"2026-09-16T12:39:28+00:00","event":"ai_skipped","telegram_user_id":1963402755,"telegram_message_id":678511,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T12:40:25+00:00","event":"support_mode_check","telegram_user_id":514924994,"telegram_message_id":678520,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T12:40:25+00:00","event":"ai_skipped","telegram_user_id":514924994,"telegram_message_id":678520,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T12:41:11+00:00","event":"support_mode_check","telegram_user_id":500320435,"telegram_message_id":678522,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T12:41:11+00:00","event":"ai_skipped","telegram_user_id":500320435,"telegram_message_id":678522,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T12:43:23+00:00","event":"support_mode_check","telegram_user_id":227642135,"telegram_message_id":678526,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T12:43:23+00:00","event":"ai_skipped","telegram_user_id":227642135,"telegram_message_id":678526,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T12:44:40+00:00","event":"support_mode_check","telegram_user_id":500320435,"telegram_message_id":678528,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T12:44:40+00:00","event":"ai_skipped","telegram_user_id":500320435,"telegram_message_id":678528,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T12:51:17+00:00","event":"support_mode_check","telegram_user_id":196852935,"telegram_message_id":678538,"support_mode":"AI"}
{"timestamp":"2026-09-16T12:51:17+00:00","event":"pipeline_check","telegram_user_id":196852935,"telegram_message_id":678538,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T12:51:17+00:00","event":"ai_request","telegram_user_id":196852935,"telegram_message_id":678538,"message":"Здравствуйте! Напиши пожалуйста куда и когда можно привезти мед справку"}
{"timestamp":"2026-09-16T12:51:17+00:00","event":"ai_response","telegram_user_id":196852935,"telegram_message_id":678538,"duration_ms":274,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-16T12:51:17+00:00","event":"handoff_requested","telegram_user_id":196852935,"telegram_message_id":678538,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-16T12:51:17+00:00","event":"handoff_mode_changed","telegram_user_id":196852935,"telegram_message_id":678538,"first_handoff":true}
{"timestamp":"2026-09-16T12:51:17+00:00","event":"sensei_prepare","telegram_user_id":196852935,"telegram_message_id":678538,"amo_lead_id":"38234867"}
{"timestamp":"2026-09-16T12:51:21+00:00","event":"sensei_started","telegram_user_id":196852935,"telegram_message_id":678538,"amo_lead_id":"38234867","result":true}
{"timestamp":"2026-09-16T12:51:21+00:00","event":"handoff_telegram_message_sent","telegram_user_id":196852935,"telegram_message_id":678538}
{"timestamp":"2026-09-16T12:51:21+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":196852935,"telegram_message_id":678538}
{"timestamp":"2026-09-16T12:54:28+00:00","event":"support_mode_check","telegram_user_id":514924994,"telegram_message_id":678542,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T12:54:28+00:00","event":"ai_skipped","telegram_user_id":514924994,"telegram_message_id":678542,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T12:55:41+00:00","event":"support_mode_check","telegram_user_id":196852935,"telegram_message_id":678543,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T12:55:41+00:00","event":"ai_skipped","telegram_user_id":196852935,"telegram_message_id":678543,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T12:58:49+00:00","event":"support_mode_check","telegram_user_id":500320435,"telegram_message_id":678553,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T12:58:49+00:00","event":"ai_skipped","telegram_user_id":500320435,"telegram_message_id":678553,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T12:59:33+00:00","event":"support_mode_check","telegram_user_id":500320435,"telegram_message_id":678556,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T12:59:33+00:00","event":"ai_skipped","telegram_user_id":500320435,"telegram_message_id":678556,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T13:02:09+00:00","event":"support_mode_check","telegram_user_id":242130647,"telegram_message_id":678572,"support_mode":"AI"}
{"timestamp":"2026-09-16T13:02:09+00:00","event":"pipeline_missing_in_db","telegram_user_id":242130647,"telegram_message_id":678572,"amo_lead_id":null}
{"timestamp":"2026-09-16T13:02:09+00:00","event":"legacy_leadid_check","telegram_user_id":242130647,"telegram_message_id":678572,"legacy_leadid":"42523321"}
{"timestamp":"2026-09-16T13:02:12+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":242130647,"telegram_message_id":678572,"contact_id":42523321,"linked_leads_count":2}
{"timestamp":"2026-09-16T13:02:13+00:00","event":"contact_lead_checked","telegram_user_id":242130647,"telegram_message_id":678572,"contact_id":42523321,"amo_lead_id":42431301,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-16T13:02:15+00:00","event":"contact_lead_checked","telegram_user_id":242130647,"telegram_message_id":678572,"contact_id":42523321,"amo_lead_id":43002331,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-16T13:02:15+00:00","event":"contact_ai_lead_found","telegram_user_id":242130647,"telegram_message_id":678572,"contact_id":42523321,"amo_lead_id":43002331,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-16T13:02:15+00:00","event":"pipeline_check","telegram_user_id":242130647,"telegram_message_id":678572,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T13:02:15+00:00","event":"ai_request","telegram_user_id":242130647,"telegram_message_id":678572,"message":"Как получить мед справку и какая форма?"}
{"timestamp":"2026-09-16T13:02:15+00:00","event":"ai_response","telegram_user_id":242130647,"telegram_message_id":678572,"duration_ms":671,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-16T13:02:15+00:00","event":"handoff_requested","telegram_user_id":242130647,"telegram_message_id":678572,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-16T13:02:15+00:00","event":"handoff_mode_changed","telegram_user_id":242130647,"telegram_message_id":678572,"first_handoff":true}
{"timestamp":"2026-09-16T13:02:15+00:00","event":"sensei_prepare","telegram_user_id":242130647,"telegram_message_id":678572,"amo_lead_id":"43002331"}
{"timestamp":"2026-09-16T13:02:16+00:00","event":"sensei_started","telegram_user_id":242130647,"telegram_message_id":678572,"amo_lead_id":"43002331","result":true}
{"timestamp":"2026-09-16T13:02:17+00:00","event":"handoff_telegram_message_sent","telegram_user_id":242130647,"telegram_message_id":678572}
{"timestamp":"2026-09-16T13:02:17+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":242130647,"telegram_message_id":678572}
{"timestamp":"2026-09-16T13:05:22+00:00","event":"support_mode_check","telegram_user_id":1271611257,"telegram_message_id":678592,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T13:05:22+00:00","event":"ai_skipped","telegram_user_id":1271611257,"telegram_message_id":678592,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T13:06:29+00:00","event":"support_mode_check","telegram_user_id":5628253529,"telegram_message_id":678596,"support_mode":"AI"}
{"timestamp":"2026-09-16T13:06:29+00:00","event":"pipeline_missing_in_db","telegram_user_id":5628253529,"telegram_message_id":678596,"amo_lead_id":null}
{"timestamp":"2026-09-16T13:06:29+00:00","event":"legacy_leadid_check","telegram_user_id":5628253529,"telegram_message_id":678596,"legacy_leadid":"41929695"}
{"timestamp":"2026-09-16T13:06:31+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":5628253529,"telegram_message_id":678596,"amo_lead_id":41929695,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-16T13:06:31+00:00","event":"pipeline_check","telegram_user_id":5628253529,"telegram_message_id":678596,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T13:06:31+00:00","event":"ai_request","telegram_user_id":5628253529,"telegram_message_id":678596,"message":"где посмотреть мой договор"}
{"timestamp":"2026-09-16T13:06:31+00:00","event":"support_mode_check","telegram_user_id":491775649,"telegram_message_id":678597,"support_mode":"AI"}
{"timestamp":"2026-09-16T13:06:31+00:00","event":"pipeline_check","telegram_user_id":491775649,"telegram_message_id":678597,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T13:06:31+00:00","event":"ai_request","telegram_user_id":491775649,"telegram_message_id":678597,"message":"Буду до 19:00"}
{"timestamp":"2026-09-16T13:06:51+00:00","event":"support_mode_check","telegram_user_id":491775649,"telegram_message_id":678598,"support_mode":"AI"}
{"timestamp":"2026-09-16T13:06:51+00:00","event":"pipeline_check","telegram_user_id":491775649,"telegram_message_id":678598,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T13:06:51+00:00","event":"ai_request","telegram_user_id":491775649,"telegram_message_id":678598,"message":"Точно буду сегодня"}
{"timestamp":"2026-09-16T13:06:51+00:00","event":"ai_response","telegram_user_id":491775649,"telegram_message_id":678598,"duration_ms":264,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-16T13:06:51+00:00","event":"handoff_requested","telegram_user_id":491775649,"telegram_message_id":678598,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-16T13:06:51+00:00","event":"handoff_mode_changed","telegram_user_id":491775649,"telegram_message_id":678598,"first_handoff":true}
{"timestamp":"2026-09-16T13:06:51+00:00","event":"sensei_prepare","telegram_user_id":491775649,"telegram_message_id":678598,"amo_lead_id":"37005659"}
{"timestamp":"2026-09-16T13:06:52+00:00","event":"sensei_started","telegram_user_id":491775649,"telegram_message_id":678598,"amo_lead_id":"37005659","result":true}
{"timestamp":"2026-09-16T13:06:55+00:00","event":"handoff_telegram_message_error","telegram_user_id":491775649,"telegram_message_id":678598,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2702 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-16T13:06:55+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":491775649,"telegram_message_id":678598}
{"timestamp":"2026-09-16T13:07:14+00:00","event":"ai_response","telegram_user_id":491775649,"telegram_message_id":678597,"duration_ms":43540,"action":"ANSWER","answer":"Хорошо, будем ждать вас до 19:00. ഓഫисы работают до 19:45."}
{"timestamp":"2026-09-16T13:07:15+00:00","event":"telegram_ai_answer_sent","telegram_user_id":491775649,"telegram_message_id":678597,"answer":"Хорошо, будем ждать вас до 19:00. ഓഫисы работают до 19:45."}
{"timestamp":"2026-09-16T13:07:15+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":491775649,"telegram_message_id":678597}
{"timestamp":"2026-09-16T13:07:17+00:00","event":"ai_response","telegram_user_id":5628253529,"telegram_message_id":678596,"duration_ms":45857,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-16T13:07:17+00:00","event":"handoff_requested","telegram_user_id":5628253529,"telegram_message_id":678596,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-16T13:07:17+00:00","event":"handoff_mode_changed","telegram_user_id":5628253529,"telegram_message_id":678596,"first_handoff":true}
{"timestamp":"2026-09-16T13:07:17+00:00","event":"sensei_prepare","telegram_user_id":5628253529,"telegram_message_id":678596,"amo_lead_id":"41929695"}
{"timestamp":"2026-09-16T13:07:17+00:00","event":"sensei_started","telegram_user_id":5628253529,"telegram_message_id":678596,"amo_lead_id":"41929695","result":true}
{"timestamp":"2026-09-16T13:07:17+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5628253529,"telegram_message_id":678596}
{"timestamp":"2026-09-16T13:07:18+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5628253529,"telegram_message_id":678596}
{"timestamp":"2026-09-16T13:07:42+00:00","event":"support_mode_check","telegram_user_id":1988445772,"telegram_message_id":678605,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T13:07:42+00:00","event":"ai_skipped","telegram_user_id":1988445772,"telegram_message_id":678605,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T13:08:53+00:00","event":"support_mode_check","telegram_user_id":5208529050,"telegram_message_id":678607,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T13:08:53+00:00","event":"ai_skipped","telegram_user_id":5208529050,"telegram_message_id":678607,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T13:10:05+00:00","event":"support_mode_check","telegram_user_id":1963402755,"telegram_message_id":678609,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T13:10:05+00:00","event":"ai_skipped","telegram_user_id":1963402755,"telegram_message_id":678609,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T13:10:21+00:00","event":"support_mode_check","telegram_user_id":1963402755,"telegram_message_id":678610,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T13:10:21+00:00","event":"ai_skipped","telegram_user_id":1963402755,"telegram_message_id":678610,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T13:11:33+00:00","event":"support_mode_check","telegram_user_id":1988445772,"telegram_message_id":678611,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T13:11:33+00:00","event":"ai_skipped","telegram_user_id":1988445772,"telegram_message_id":678611,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T13:15:40+00:00","event":"support_mode_check","telegram_user_id":5397710206,"telegram_message_id":678617,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T13:15:40+00:00","event":"ai_skipped","telegram_user_id":5397710206,"telegram_message_id":678617,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T13:17:35+00:00","event":"support_mode_check","telegram_user_id":1178638436,"telegram_message_id":678620,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T13:17:35+00:00","event":"ai_skipped","telegram_user_id":1178638436,"telegram_message_id":678620,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T13:28:52+00:00","event":"support_mode_check","telegram_user_id":1964164969,"telegram_message_id":678634,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T13:28:52+00:00","event":"ai_skipped","telegram_user_id":1964164969,"telegram_message_id":678634,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T13:31:26+00:00","event":"support_mode_check","telegram_user_id":1964164969,"telegram_message_id":678636,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T13:31:26+00:00","event":"ai_skipped","telegram_user_id":1964164969,"telegram_message_id":678636,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T13:31:53+00:00","event":"support_mode_check","telegram_user_id":6576222586,"telegram_message_id":678638,"support_mode":"AI"}
{"timestamp":"2026-09-16T13:31:53+00:00","event":"pipeline_check","telegram_user_id":6576222586,"telegram_message_id":678638,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T13:31:53+00:00","event":"ai_request","telegram_user_id":6576222586,"telegram_message_id":678638,"message":"Здравствуйте, сколько еще потребуется времени?"}
{"timestamp":"2026-09-16T13:32:00+00:00","event":"ai_response","telegram_user_id":6576222586,"telegram_message_id":678638,"duration_ms":7151,"action":"ANSWER","answer":"Уточните, пожалуйста, о каком этапе вы спрашиваете: назначение инструктора, проверка медсправки, пересдача или выдача документов?"}
{"timestamp":"2026-09-16T13:32:01+00:00","event":"telegram_ai_answer_sent","telegram_user_id":6576222586,"telegram_message_id":678638,"answer":"Уточните, пожалуйста, о каком этапе вы спрашиваете: назначение инструктора, проверка медсправки, пересдача или выдача документов?"}
{"timestamp":"2026-09-16T13:32:01+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":6576222586,"telegram_message_id":678638}
{"timestamp":"2026-09-16T13:32:12+00:00","event":"support_mode_check","telegram_user_id":6576222586,"telegram_message_id":678640,"support_mode":"AI"}
{"timestamp":"2026-09-16T13:32:12+00:00","event":"pipeline_check","telegram_user_id":6576222586,"telegram_message_id":678640,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T13:32:12+00:00","event":"ai_request","telegram_user_id":6576222586,"telegram_message_id":678640,"message":"Выдача документов"}
{"timestamp":"2026-09-16T13:32:32+00:00","event":"support_mode_check","telegram_user_id":1964164969,"telegram_message_id":678641,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T13:32:32+00:00","event":"ai_skipped","telegram_user_id":1964164969,"telegram_message_id":678641,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T13:32:36+00:00","event":"ai_response","telegram_user_id":6576222586,"telegram_message_id":678640,"duration_ms":23444,"action":"ANSWER","answer":"Для самостоятельной сдачи экзаменов ГИБДД выдачу документов нужно предварительно согласовать, уточнить офис и приехать за документами в среду или субботу. При получении необходимо подписать документ о выдаче."}
{"timestamp":"2026-09-16T13:32:36+00:00","event":"telegram_ai_answer_sent","telegram_user_id":6576222586,"telegram_message_id":678640,"answer":"Для самостоятельной сдачи экзаменов ГИБДД выдачу документов нужно предварительно согласовать, уточнить офис и приехать за документами в среду или субботу. При получении необходимо подписать документ о выдаче."}
{"timestamp":"2026-09-16T13:32:36+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":6576222586,"telegram_message_id":678640}
{"timestamp":"2026-09-16T13:33:26+00:00","event":"support_mode_check","telegram_user_id":742135854,"telegram_message_id":678645,"support_mode":"AI"}
{"timestamp":"2026-09-16T13:33:26+00:00","event":"pipeline_check","telegram_user_id":742135854,"telegram_message_id":678645,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T13:33:26+00:00","event":"ai_request","telegram_user_id":742135854,"telegram_message_id":678645,"message":"Добрый день\nЧат бот прислал мне информацию по оплате пошлины для экзамена \nНо я уже оплатила"}
{"timestamp":"2026-09-16T13:33:31+00:00","event":"ai_response","telegram_user_id":742135854,"telegram_message_id":678645,"duration_ms":4935,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-16T13:33:31+00:00","event":"handoff_requested","telegram_user_id":742135854,"telegram_message_id":678645,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-16T13:33:31+00:00","event":"handoff_mode_changed","telegram_user_id":742135854,"telegram_message_id":678645,"first_handoff":true}
{"timestamp":"2026-09-16T13:33:31+00:00","event":"sensei_prepare","telegram_user_id":742135854,"telegram_message_id":678645,"amo_lead_id":"35913825"}
{"timestamp":"2026-09-16T13:33:31+00:00","event":"sensei_started","telegram_user_id":742135854,"telegram_message_id":678645,"amo_lead_id":"35913825","result":true}
{"timestamp":"2026-09-16T13:33:31+00:00","event":"handoff_telegram_message_sent","telegram_user_id":742135854,"telegram_message_id":678645}
{"timestamp":"2026-09-16T13:33:31+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":742135854,"telegram_message_id":678645}
{"timestamp":"2026-09-16T13:33:34+00:00","event":"support_mode_check","telegram_user_id":742135854,"telegram_message_id":678647,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T13:33:34+00:00","event":"ai_skipped","telegram_user_id":742135854,"telegram_message_id":678647,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T13:35:30+00:00","event":"support_mode_check","telegram_user_id":6576222586,"telegram_message_id":678652,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T13:35:30+00:00","event":"ai_skipped","telegram_user_id":6576222586,"telegram_message_id":678652,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T13:36:14+00:00","event":"support_mode_check","telegram_user_id":1271611257,"telegram_message_id":678653,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T13:36:14+00:00","event":"ai_skipped","telegram_user_id":1271611257,"telegram_message_id":678653,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T13:36:35+00:00","event":"support_mode_check","telegram_user_id":742135854,"telegram_message_id":678655,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T13:36:35+00:00","event":"ai_skipped","telegram_user_id":742135854,"telegram_message_id":678655,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T13:37:24+00:00","event":"support_mode_check","telegram_user_id":980570935,"telegram_message_id":678658,"support_mode":"AI"}
{"timestamp":"2026-09-16T13:37:24+00:00","event":"pipeline_missing_in_db","telegram_user_id":980570935,"telegram_message_id":678658,"amo_lead_id":null}
{"timestamp":"2026-09-16T13:37:24+00:00","event":"legacy_leadid_check","telegram_user_id":980570935,"telegram_message_id":678658,"legacy_leadid":"41764555"}
{"timestamp":"2026-09-16T13:37:26+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":980570935,"telegram_message_id":678658,"contact_id":41764555,"linked_leads_count":2}
{"timestamp":"2026-09-16T13:37:27+00:00","event":"contact_lead_checked","telegram_user_id":980570935,"telegram_message_id":678658,"contact_id":41764555,"amo_lead_id":41524975,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-16T13:37:27+00:00","event":"contact_lead_checked","telegram_user_id":980570935,"telegram_message_id":678658,"contact_id":41764555,"amo_lead_id":41528213,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-16T13:37:27+00:00","event":"contact_ai_lead_found","telegram_user_id":980570935,"telegram_message_id":678658,"contact_id":41764555,"amo_lead_id":41528213,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-16T13:37:27+00:00","event":"pipeline_check","telegram_user_id":980570935,"telegram_message_id":678658,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T13:37:27+00:00","event":"ai_request","telegram_user_id":980570935,"telegram_message_id":678658,"message":"Можно продлить"}
{"timestamp":"2026-09-16T13:37:44+00:00","event":"ai_response","telegram_user_id":980570935,"telegram_message_id":678658,"duration_ms":16892,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-16T13:37:44+00:00","event":"handoff_requested","telegram_user_id":980570935,"telegram_message_id":678658,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-16T13:37:44+00:00","event":"handoff_mode_changed","telegram_user_id":980570935,"telegram_message_id":678658,"first_handoff":true}
{"timestamp":"2026-09-16T13:37:44+00:00","event":"sensei_prepare","telegram_user_id":980570935,"telegram_message_id":678658,"amo_lead_id":"41528213"}
{"timestamp":"2026-09-16T13:37:45+00:00","event":"sensei_started","telegram_user_id":980570935,"telegram_message_id":678658,"amo_lead_id":"41528213","result":true}
{"timestamp":"2026-09-16T13:37:45+00:00","event":"handoff_telegram_message_sent","telegram_user_id":980570935,"telegram_message_id":678658}
{"timestamp":"2026-09-16T13:37:45+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":980570935,"telegram_message_id":678658}
{"timestamp":"2026-09-16T13:38:29+00:00","event":"support_mode_check","telegram_user_id":6601666480,"telegram_message_id":678666,"support_mode":"AI"}
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{"timestamp":"2026-09-16T14:45:12+00:00","event":"ai_request","telegram_user_id":1118844480,"telegram_message_id":678827,"message":"Здравствуйте, все занятия откатал"}
{"timestamp":"2026-09-16T14:45:18+00:00","event":"ai_response","telegram_user_id":1118844480,"telegram_message_id":678827,"duration_ms":6329,"action":"ANSWER","answer":"После 100% практики нужно сдать внутренний практический экзамен. Если внутренний теоретический экзамен ещё не сдан, его также нужно закрыть — он проходит дистанционно в приложении или веб-версии. После успешной сдачи обоих внутренних экзаменов можно переходить к экзаменам в ГИБДД."}
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{"timestamp":"2026-09-16T15:13:34+00:00","event":"handoff_telegram_message_error","telegram_user_id":5021383615,"telegram_message_id":678896,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Operation timed out after 5000 milliseconds with 0 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
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{"timestamp":"2026-09-16T15:16:22+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1182212853,"telegram_message_id":678907}
{"timestamp":"2026-09-16T15:17:22+00:00","event":"support_mode_check","telegram_user_id":5021383615,"telegram_message_id":678911,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T15:17:22+00:00","event":"ai_skipped","telegram_user_id":5021383615,"telegram_message_id":678911,"reason":"support_mode_human"}
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{"timestamp":"2026-09-16T15:20:53+00:00","event":"ai_request","telegram_user_id":295698563,"telegram_message_id":678914,"message":"А можете прислать актуальные логин и пароль для приложения?"}
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{"timestamp":"2026-09-16T15:35:06+00:00","event":"ai_request","telegram_user_id":1343203757,"telegram_message_id":678939,"message":"Здравствуйте"}
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{"timestamp":"2026-09-16T15:35:09+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1343203757,"telegram_message_id":678939,"answer":"Здравствуйте! Чем могу помочь?"}
{"timestamp":"2026-09-16T15:35:10+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1343203757,"telegram_message_id":678939}
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{"timestamp":"2026-09-16T17:25:31+00:00","event":"support_mode_check","telegram_user_id":8593890069,"telegram_message_id":679146,"support_mode":"AI"}
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{"timestamp":"2026-09-16T17:25:32+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":8593890069,"telegram_message_id":679146,"contact_id":41870275,"linked_leads_count":2}
{"timestamp":"2026-09-16T17:25:33+00:00","event":"contact_lead_checked","telegram_user_id":8593890069,"telegram_message_id":679146,"contact_id":41870275,"amo_lead_id":41670397,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-16T17:25:33+00:00","event":"contact_lead_checked","telegram_user_id":8593890069,"telegram_message_id":679146,"contact_id":41870275,"amo_lead_id":41681147,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-16T17:25:33+00:00","event":"contact_ai_lead_found","telegram_user_id":8593890069,"telegram_message_id":679146,"contact_id":41870275,"amo_lead_id":41681147,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-16T17:25:33+00:00","event":"pipeline_check","telegram_user_id":8593890069,"telegram_message_id":679146,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T17:25:33+00:00","event":"ai_request","telegram_user_id":8593890069,"telegram_message_id":679146,"message":"Добрый вечер , да давайте продлим договор"}
{"timestamp":"2026-09-16T17:25:38+00:00","event":"ai_response","telegram_user_id":8593890069,"telegram_message_id":679146,"duration_ms":5266,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-16T17:25:38+00:00","event":"handoff_requested","telegram_user_id":8593890069,"telegram_message_id":679146,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-16T17:25:38+00:00","event":"handoff_mode_changed","telegram_user_id":8593890069,"telegram_message_id":679146,"first_handoff":false}
{"timestamp":"2026-09-16T17:25:39+00:00","event":"handoff_telegram_message_sent","telegram_user_id":8593890069,"telegram_message_id":679146}
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{"timestamp":"2026-09-16T17:29:55+00:00","event":"support_mode_check","telegram_user_id":703553173,"telegram_message_id":679152,"support_mode":"AI"}
{"timestamp":"2026-09-16T17:29:55+00:00","event":"pipeline_check","telegram_user_id":703553173,"telegram_message_id":679152,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T17:29:55+00:00","event":"ai_skipped","telegram_user_id":703553173,"telegram_message_id":679152,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T17:32:00+00:00","event":"support_mode_check","telegram_user_id":1052460430,"telegram_message_id":679153,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T17:32:00+00:00","event":"ai_skipped","telegram_user_id":1052460430,"telegram_message_id":679153,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T17:41:22+00:00","event":"support_mode_check","telegram_user_id":5110704630,"telegram_message_id":679157,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T17:41:22+00:00","event":"ai_skipped","telegram_user_id":5110704630,"telegram_message_id":679157,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T17:43:02+00:00","event":"support_mode_check","telegram_user_id":5397710206,"telegram_message_id":679158,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T17:43:02+00:00","event":"ai_skipped","telegram_user_id":5397710206,"telegram_message_id":679158,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T17:53:18+00:00","event":"support_mode_check","telegram_user_id":1142919279,"telegram_message_id":679161,"support_mode":"AI"}
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{"timestamp":"2026-09-16T17:53:18+00:00","event":"legacy_leadid_check","telegram_user_id":1142919279,"telegram_message_id":679161,"legacy_leadid":"0"}
{"timestamp":"2026-09-16T17:53:18+00:00","event":"pipeline_fetch_skipped","telegram_user_id":1142919279,"telegram_message_id":679161,"reason":"amo_lead_id_and_legacy_leadid_empty"}
{"timestamp":"2026-09-16T17:53:18+00:00","event":"pipeline_check","telegram_user_id":1142919279,"telegram_message_id":679161,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T17:53:18+00:00","event":"ai_skipped","telegram_user_id":1142919279,"telegram_message_id":679161,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T17:55:35+00:00","event":"support_mode_check","telegram_user_id":1142919279,"telegram_message_id":679169,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T17:55:35+00:00","event":"ai_skipped","telegram_user_id":1142919279,"telegram_message_id":679169,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T18:03:04+00:00","event":"support_mode_check","telegram_user_id":1407565526,"telegram_message_id":679170,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T18:03:04+00:00","event":"ai_skipped","telegram_user_id":1407565526,"telegram_message_id":679170,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T18:03:08+00:00","event":"support_mode_check","telegram_user_id":1407565526,"telegram_message_id":679171,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T18:03:08+00:00","event":"ai_skipped","telegram_user_id":1407565526,"telegram_message_id":679171,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T18:05:15+00:00","event":"support_mode_check","telegram_user_id":703553173,"telegram_message_id":679177,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T18:05:15+00:00","event":"ai_skipped","telegram_user_id":703553173,"telegram_message_id":679177,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T18:05:32+00:00","event":"support_mode_check","telegram_user_id":703553173,"telegram_message_id":679178,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T18:05:32+00:00","event":"ai_skipped","telegram_user_id":703553173,"telegram_message_id":679178,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T18:15:08+00:00","event":"support_mode_check","telegram_user_id":967039624,"telegram_message_id":679179,"support_mode":"AI"}
{"timestamp":"2026-09-16T18:15:08+00:00","event":"pipeline_check","telegram_user_id":967039624,"telegram_message_id":679179,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T18:15:08+00:00","event":"ai_request","telegram_user_id":967039624,"telegram_message_id":679179,"message":"добрый вечер! смогла договориться с инструктором только на 1 занятие, есть возможность либо поменять его, либо добавить еще одного, потому что я бы хотела побыстрее откатать часы"}
{"timestamp":"2026-09-16T18:15:12+00:00","event":"ai_response","telegram_user_id":967039624,"telegram_message_id":679179,"duration_ms":3840,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-16T18:15:12+00:00","event":"handoff_requested","telegram_user_id":967039624,"telegram_message_id":679179,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-16T18:15:12+00:00","event":"handoff_mode_changed","telegram_user_id":967039624,"telegram_message_id":679179,"first_handoff":true}
{"timestamp":"2026-09-16T18:15:12+00:00","event":"sensei_prepare","telegram_user_id":967039624,"telegram_message_id":679179,"amo_lead_id":"42024101"}
{"timestamp":"2026-09-16T18:15:12+00:00","event":"sensei_started","telegram_user_id":967039624,"telegram_message_id":679179,"amo_lead_id":"42024101","result":true}
{"timestamp":"2026-09-16T18:15:12+00:00","event":"handoff_telegram_message_sent","telegram_user_id":967039624,"telegram_message_id":679179}
{"timestamp":"2026-09-16T18:15:13+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":967039624,"telegram_message_id":679179}
{"timestamp":"2026-09-16T18:16:56+00:00","event":"support_mode_check","telegram_user_id":1311776454,"telegram_message_id":679183,"support_mode":"AI"}
{"timestamp":"2026-09-16T18:16:56+00:00","event":"pipeline_check","telegram_user_id":1311776454,"telegram_message_id":679183,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T18:16:56+00:00","event":"ai_request","telegram_user_id":1311776454,"telegram_message_id":679183,"message":"Добрый вечер, можно назначить попытку сдачи внутреннего экзамена?"}
{"timestamp":"2026-09-16T18:16:59+00:00","event":"ai_response","telegram_user_id":1311776454,"telegram_message_id":679183,"duration_ms":2406,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-16T18:16:59+00:00","event":"handoff_requested","telegram_user_id":1311776454,"telegram_message_id":679183,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-16T18:16:59+00:00","event":"handoff_mode_changed","telegram_user_id":1311776454,"telegram_message_id":679183,"first_handoff":true}
{"timestamp":"2026-09-16T18:16:59+00:00","event":"sensei_prepare","telegram_user_id":1311776454,"telegram_message_id":679183,"amo_lead_id":"40839107"}
{"timestamp":"2026-09-16T18:16:59+00:00","event":"sensei_started","telegram_user_id":1311776454,"telegram_message_id":679183,"amo_lead_id":"40839107","result":true}
{"timestamp":"2026-09-16T18:17:00+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1311776454,"telegram_message_id":679183}
{"timestamp":"2026-09-16T18:17:00+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1311776454,"telegram_message_id":679183}
{"timestamp":"2026-09-16T18:37:02+00:00","event":"support_mode_check","telegram_user_id":1118844480,"telegram_message_id":679189,"support_mode":"AI"}
{"timestamp":"2026-09-16T18:37:02+00:00","event":"pipeline_check","telegram_user_id":1118844480,"telegram_message_id":679189,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T18:37:02+00:00","event":"ai_request","telegram_user_id":1118844480,"telegram_message_id":679189,"message":"Сдал экзамены, как забрать документы?"}
{"timestamp":"2026-09-16T18:37:10+00:00","event":"ai_response","telegram_user_id":1118844480,"telegram_message_id":679189,"duration_ms":7639,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-16T18:37:10+00:00","event":"handoff_requested","telegram_user_id":1118844480,"telegram_message_id":679189,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-16T18:37:10+00:00","event":"handoff_mode_changed","telegram_user_id":1118844480,"telegram_message_id":679189,"first_handoff":false}
{"timestamp":"2026-09-16T18:37:11+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1118844480,"telegram_message_id":679189}
{"timestamp":"2026-09-16T18:37:11+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1118844480,"telegram_message_id":679189}
{"timestamp":"2026-09-16T19:21:35+00:00","event":"support_mode_check","telegram_user_id":1041868342,"telegram_message_id":679197,"support_mode":"AI"}
{"timestamp":"2026-09-16T19:21:35+00:00","event":"pipeline_check","telegram_user_id":1041868342,"telegram_message_id":679197,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T19:21:35+00:00","event":"ai_skipped","telegram_user_id":1041868342,"telegram_message_id":679197,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T19:40:20+00:00","event":"support_mode_check","telegram_user_id":222649900,"telegram_message_id":679218,"support_mode":"AI"}
{"timestamp":"2026-09-16T19:40:20+00:00","event":"pipeline_check","telegram_user_id":222649900,"telegram_message_id":679218,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T19:40:20+00:00","event":"ai_request","telegram_user_id":222649900,"telegram_message_id":679218,"message":"Здравствуйте, я прожимаю кнопку \"назначать старшего\" чтобы приступить к сдачи внутреннего экзамена, но ничего не произошло"}
{"timestamp":"2026-09-16T19:41:20+00:00","event":"ai_response","telegram_user_id":222649900,"telegram_message_id":679218,"duration_ms":60647,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-16T19:41:20+00:00","event":"handoff_requested","telegram_user_id":222649900,"telegram_message_id":679218,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-16T19:41:20+00:00","event":"handoff_mode_changed","telegram_user_id":222649900,"telegram_message_id":679218,"first_handoff":false}
{"timestamp":"2026-09-16T19:41:22+00:00","event":"handoff_telegram_message_sent","telegram_user_id":222649900,"telegram_message_id":679218}
{"timestamp":"2026-09-16T19:41:22+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":222649900,"telegram_message_id":679218}
{"timestamp":"2026-09-16T20:08:48+00:00","event":"support_mode_check","telegram_user_id":1904923115,"telegram_message_id":679226,"support_mode":"AI"}
{"timestamp":"2026-09-16T20:08:48+00:00","event":"pipeline_check","telegram_user_id":1904923115,"telegram_message_id":679226,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T20:08:48+00:00","event":"ai_request","telegram_user_id":1904923115,"telegram_message_id":679226,"message":"хорошо,жду"}
{"timestamp":"2026-09-16T20:08:52+00:00","event":"ai_response","telegram_user_id":1904923115,"telegram_message_id":679226,"duration_ms":4074,"action":"ANSWER","answer":"Хорошо."}
{"timestamp":"2026-09-16T20:08:53+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1904923115,"telegram_message_id":679226,"answer":"Хорошо."}
{"timestamp":"2026-09-16T20:08:53+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1904923115,"telegram_message_id":679226}
{"timestamp":"2026-09-16T20:14:02+00:00","event":"support_mode_check","telegram_user_id":5393436376,"telegram_message_id":679229,"support_mode":"AI"}
{"timestamp":"2026-09-16T20:14:02+00:00","event":"pipeline_missing_in_db","telegram_user_id":5393436376,"telegram_message_id":679229,"amo_lead_id":null}
{"timestamp":"2026-09-16T20:14:02+00:00","event":"legacy_leadid_check","telegram_user_id":5393436376,"telegram_message_id":679229,"legacy_leadid":"40438163"}
{"timestamp":"2026-09-16T20:14:04+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":5393436376,"telegram_message_id":679229,"amo_lead_id":40438163,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-16T20:14:04+00:00","event":"pipeline_check","telegram_user_id":5393436376,"telegram_message_id":679229,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T20:14:04+00:00","event":"ai_request","telegram_user_id":5393436376,"telegram_message_id":679229,"message":"Здравствуйте. \nМогу ли я  забрать свою мед справку из офиса?"}
{"timestamp":"2026-09-16T20:14:04+00:00","event":"ai_response","telegram_user_id":5393436376,"telegram_message_id":679229,"duration_ms":342,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-16T20:14:04+00:00","event":"handoff_requested","telegram_user_id":5393436376,"telegram_message_id":679229,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-16T20:14:04+00:00","event":"handoff_mode_changed","telegram_user_id":5393436376,"telegram_message_id":679229,"first_handoff":true}
{"timestamp":"2026-09-16T20:14:04+00:00","event":"sensei_prepare","telegram_user_id":5393436376,"telegram_message_id":679229,"amo_lead_id":"40438163"}
{"timestamp":"2026-09-16T20:14:05+00:00","event":"sensei_started","telegram_user_id":5393436376,"telegram_message_id":679229,"amo_lead_id":"40438163","result":true}
{"timestamp":"2026-09-16T20:14:06+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5393436376,"telegram_message_id":679229}
{"timestamp":"2026-09-16T20:14:06+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5393436376,"telegram_message_id":679229}
{"timestamp":"2026-09-16T21:55:33+00:00","event":"support_mode_check","telegram_user_id":7851208479,"telegram_message_id":679243,"support_mode":"AI"}
{"timestamp":"2026-09-16T21:55:33+00:00","event":"pipeline_check","telegram_user_id":7851208479,"telegram_message_id":679243,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-16T21:55:33+00:00","event":"ai_request","telegram_user_id":7851208479,"telegram_message_id":679243,"message":"не поняла немного"}
{"timestamp":"2026-09-16T21:55:36+00:00","event":"ai_response","telegram_user_id":7851208479,"telegram_message_id":679243,"duration_ms":3626,"action":"ANSWER","answer":"Уточните, пожалуйста, что именно вам непонятно?"}
{"timestamp":"2026-09-16T21:55:37+00:00","event":"telegram_ai_answer_sent","telegram_user_id":7851208479,"telegram_message_id":679243,"answer":"Уточните, пожалуйста, что именно вам непонятно?"}
{"timestamp":"2026-09-16T21:55:37+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":7851208479,"telegram_message_id":679243}
{"timestamp":"2026-09-16T21:55:46+00:00","event":"support_mode_check","telegram_user_id":7851208479,"telegram_message_id":679246,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T21:55:46+00:00","event":"ai_skipped","telegram_user_id":7851208479,"telegram_message_id":679246,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T21:55:59+00:00","event":"support_mode_check","telegram_user_id":7851208479,"telegram_message_id":679247,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T21:55:59+00:00","event":"ai_skipped","telegram_user_id":7851208479,"telegram_message_id":679247,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T21:56:24+00:00","event":"support_mode_check","telegram_user_id":7851208479,"telegram_message_id":679248,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T21:56:24+00:00","event":"ai_skipped","telegram_user_id":7851208479,"telegram_message_id":679248,"reason":"support_mode_human"}
{"timestamp":"2026-09-16T21:57:10+00:00","event":"support_mode_check","telegram_user_id":7851208479,"telegram_message_id":679249,"support_mode":"HUMAN"}
{"timestamp":"2026-09-16T21:57:10+00:00","event":"ai_skipped","telegram_user_id":7851208479,"telegram_message_id":679249,"reason":"support_mode_human"}
{"timestamp":"2026-09-17T03:43:57+00:00","event":"support_mode_check","telegram_user_id":769677723,"telegram_message_id":679275,"support_mode":"AI"}
{"timestamp":"2026-09-17T03:43:57+00:00","event":"pipeline_missing_in_db","telegram_user_id":769677723,"telegram_message_id":679275,"amo_lead_id":null}
{"timestamp":"2026-09-17T03:43:57+00:00","event":"legacy_leadid_check","telegram_user_id":769677723,"telegram_message_id":679275,"legacy_leadid":"41803741"}
{"timestamp":"2026-09-17T03:43:59+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":769677723,"telegram_message_id":679275,"contact_id":41803741,"linked_leads_count":2}
{"timestamp":"2026-09-17T03:43:59+00:00","event":"contact_lead_checked","telegram_user_id":769677723,"telegram_message_id":679275,"contact_id":41803741,"amo_lead_id":16257339,"amo_pipeline_id":4311799}
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{"timestamp":"2026-09-17T03:43:59+00:00","event":"ai_request","telegram_user_id":769677723,"telegram_message_id":679275,"message":"Здравствуйте, а подскажите пожалуйста, я могу сегодня приехать и забрать свою справку?"}
{"timestamp":"2026-09-17T03:44:09+00:00","event":"ai_response","telegram_user_id":769677723,"telegram_message_id":679275,"duration_ms":9120,"action":"ANSWER","answer":"Документы об окончании выдают по средам и субботам. Перед приездом нужно предварительно согласовать выдачу и уточнить офис, где находятся документы."}
{"timestamp":"2026-09-17T03:44:09+00:00","event":"telegram_ai_answer_sent","telegram_user_id":769677723,"telegram_message_id":679275,"answer":"Документы об окончании выдают по средам и субботам. Перед приездом нужно предварительно согласовать выдачу и уточнить офис, где находятся документы."}
{"timestamp":"2026-09-17T03:44:09+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":769677723,"telegram_message_id":679275}
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{"timestamp":"2026-09-17T05:14:52+00:00","event":"ai_request","telegram_user_id":1648118132,"telegram_message_id":679284,"message":"Доброе утро, сориентируйте пожалуйста по получению справки, у меня прописка Московская область"}
{"timestamp":"2026-09-17T05:16:00+00:00","event":"ai_response","telegram_user_id":1648118132,"telegram_message_id":679284,"duration_ms":67841,"action":"ANSWER","answer":"Если справка выдана в Московской области, её проверка может занять больше времени: инспектору иногда требуются дополнительные запросы. Точный срок заранее гарантировать нельзя."}
{"timestamp":"2026-09-17T05:16:00+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1648118132,"telegram_message_id":679284,"answer":"Если справка выдана в Московской области, её проверка может занять больше времени: инспектору иногда требуются дополнительные запросы. Точный срок заранее гарантировать нельзя."}
{"timestamp":"2026-09-17T05:16:00+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1648118132,"telegram_message_id":679284}
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{"timestamp":"2026-09-17T05:28:07+00:00","event":"ai_request","telegram_user_id":1120465859,"telegram_message_id":679288,"message":"Здравствуйте, сдал внутренний экзамен. Что дальше?"}
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{"timestamp":"2026-09-17T06:09:01+00:00","event":"ai_request","telegram_user_id":258560912,"telegram_message_id":679325,"message":"Добрый день! \nЯ прошла теоретический экзамен вчера в приложении\nУ меня осталось 2 занятия практики\nХотела бы заранее записаться на экзамен практический\nПодскажите, пожалуйста, как можно записаться?"}
{"timestamp":"2026-09-17T06:09:19+00:00","event":"support_mode_check","telegram_user_id":5812230500,"telegram_message_id":679326,"support_mode":"AI"}
{"timestamp":"2026-09-17T06:09:19+00:00","event":"pipeline_check","telegram_user_id":5812230500,"telegram_message_id":679326,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T06:09:19+00:00","event":"ai_request","telegram_user_id":5812230500,"telegram_message_id":679326,"message":"здравствуйте"}
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{"timestamp":"2026-09-17T06:27:35+00:00","event":"ai_request","telegram_user_id":463133588,"telegram_message_id":679347,"message":"Здравствуйте \nСколько у вас сейчас стоит обучение на механике?"}
{"timestamp":"2026-09-17T06:29:35+00:00","event":"ai_error","telegram_user_id":463133588,"telegram_message_id":679347,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
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{"timestamp":"2026-09-17T07:10:32+00:00","event":"contact_ai_lead_found","telegram_user_id":1066700513,"telegram_message_id":679364,"contact_id":42036861,"amo_lead_id":41922273,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
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{"timestamp":"2026-09-17T07:10:32+00:00","event":"ai_request","telegram_user_id":1066700513,"telegram_message_id":679364,"message":"Добрый день"}
{"timestamp":"2026-09-17T07:10:40+00:00","event":"ai_response","telegram_user_id":1066700513,"telegram_message_id":679364,"duration_ms":7805,"action":"ANSWER","answer":"Добрый день! Чем можем помочь?"}
{"timestamp":"2026-09-17T07:10:40+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1066700513,"telegram_message_id":679364,"answer":"Добрый день! Чем можем помочь?"}
{"timestamp":"2026-09-17T07:10:40+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1066700513,"telegram_message_id":679364}
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{"timestamp":"2026-09-17T08:34:43+00:00","event":"ai_request","telegram_user_id":873334996,"telegram_message_id":679500,"message":"Здравствуйте"}
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{"timestamp":"2026-09-17T08:35:39+00:00","event":"telegram_ai_answer_sent","telegram_user_id":873334996,"telegram_message_id":679500,"answer":"Здравствуйте! Чем могу помочь?"}
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{"timestamp":"2026-09-17T08:38:58+00:00","event":"ai_request","telegram_user_id":463133588,"telegram_message_id":679506,"message":"Нет\nСпрашиваю для жениха"}
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{"timestamp":"2026-09-17T08:39:00+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":463133588,"telegram_message_id":679506}
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{"timestamp":"2026-09-17T08:39:26+00:00","event":"ai_skipped","telegram_user_id":424098446,"telegram_message_id":679509,"reason":"support_mode_human"}
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{"timestamp":"2026-09-17T08:40:26+00:00","event":"ai_request","telegram_user_id":1268494304,"telegram_message_id":679513,"message":"Добрый день! \nЯ сдала теорию и откатала все свои пратические занятия. \nПодскажите, пожалуйста, по дальнейшем шагам. \nУ меня обновился паспорт и регистрация, надо ли вам его отправить?\nЯ иностранка, если корректно помню, я сама подаю все документы на экзамен?"}
{"timestamp":"2026-09-17T08:40:45+00:00","event":"support_mode_check","telegram_user_id":463133588,"telegram_message_id":679514,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-17T08:42:26+00:00","event":"ai_error","telegram_user_id":1268494304,"telegram_message_id":679513,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
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{"timestamp":"2026-09-17T08:43:51+00:00","event":"ai_request","telegram_user_id":1963402755,"telegram_message_id":679520,"message":"Итак, на этот раз в достаточном хорошем качестве?"}
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{"timestamp":"2026-09-17T08:44:08+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1963402755,"telegram_message_id":679520}
{"timestamp":"2026-09-17T08:44:08+00:00","event":"support_mode_check","telegram_user_id":1432431322,"telegram_message_id":679521,"support_mode":"AI"}
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{"timestamp":"2026-09-17T08:45:26+00:00","event":"contact_lead_checked","telegram_user_id":1432431322,"telegram_message_id":679528,"contact_id":42682439,"amo_lead_id":42649667,"amo_pipeline_id":4311799}
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{"timestamp":"2026-09-17T08:45:27+00:00","event":"contact_ai_lead_found","telegram_user_id":1432431322,"telegram_message_id":679528,"contact_id":42682439,"amo_lead_id":42649877,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
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{"timestamp":"2026-09-17T08:45:27+00:00","event":"ai_request","telegram_user_id":1432431322,"telegram_message_id":679528,"message":"Подскажите, могу ли я начать практическое обучение если справка для ГАИ в процессе?"}
{"timestamp":"2026-09-17T08:47:27+00:00","event":"ai_error","telegram_user_id":1432431322,"telegram_message_id":679528,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-17T08:47:27+00:00","event":"ai_error_handoff_sent","telegram_user_id":1432431322,"telegram_message_id":679528}
{"timestamp":"2026-09-17T08:50:17+00:00","event":"support_mode_check","telegram_user_id":798505535,"telegram_message_id":679548,"support_mode":"AI"}
{"timestamp":"2026-09-17T08:50:17+00:00","event":"pipeline_check","telegram_user_id":798505535,"telegram_message_id":679548,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T08:50:17+00:00","event":"ai_request","telegram_user_id":798505535,"telegram_message_id":679548,"message":"Могу ли я досрочно внести платеж?"}
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{"timestamp":"2026-09-17T08:52:17+00:00","event":"ai_error","telegram_user_id":798505535,"telegram_message_id":679548,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-17T08:52:18+00:00","event":"ai_error_handoff_sent","telegram_user_id":798505535,"telegram_message_id":679548}
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{"timestamp":"2026-09-17T09:14:01+00:00","event":"ai_skipped","telegram_user_id":1407565526,"telegram_message_id":679576,"reason":"support_mode_human"}
{"timestamp":"2026-09-17T09:16:50+00:00","event":"support_mode_check","telegram_user_id":998569562,"telegram_message_id":679580,"support_mode":"AI"}
{"timestamp":"2026-09-17T09:16:50+00:00","event":"pipeline_missing_in_db","telegram_user_id":998569562,"telegram_message_id":679580,"amo_lead_id":null}
{"timestamp":"2026-09-17T09:16:50+00:00","event":"legacy_leadid_check","telegram_user_id":998569562,"telegram_message_id":679580,"legacy_leadid":"41724589"}
{"timestamp":"2026-09-17T09:16:52+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":998569562,"telegram_message_id":679580,"contact_id":41724589,"linked_leads_count":2}
{"timestamp":"2026-09-17T09:16:53+00:00","event":"contact_lead_checked","telegram_user_id":998569562,"telegram_message_id":679580,"contact_id":41724589,"amo_lead_id":41467289,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-17T09:16:54+00:00","event":"contact_lead_checked","telegram_user_id":998569562,"telegram_message_id":679580,"contact_id":41724589,"amo_lead_id":41527991,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-17T09:16:54+00:00","event":"contact_ai_lead_found","telegram_user_id":998569562,"telegram_message_id":679580,"contact_id":41724589,"amo_lead_id":41527991,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-17T09:16:54+00:00","event":"pipeline_check","telegram_user_id":998569562,"telegram_message_id":679580,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T09:16:54+00:00","event":"ai_request","telegram_user_id":998569562,"telegram_message_id":679580,"message":"Добрый день, подскажите, если я не сдала практику в ГАИ с первой попытки, какие мои следующие шаги должны быть?"}
{"timestamp":"2026-09-17T09:17:03+00:00","event":"ai_response","telegram_user_id":998569562,"telegram_message_id":679580,"duration_ms":9690,"action":"ANSWER","answer":"Добрый день! Следуйте инструкциям представителя автошколы в экзаменационном чате. Первые три попытки проходят с интервалом не менее 7 дней, последующие — через 6–9 месяцев. Повторная практическая попытка стоит 2 000 ₽ за аренду автомобиля. Учтите, что сданная теория действует 6 месяцев."}
{"timestamp":"2026-09-17T09:17:04+00:00","event":"telegram_ai_answer_sent","telegram_user_id":998569562,"telegram_message_id":679580,"answer":"Добрый день! Следуйте инструкциям представителя автошколы в экзаменационном чате. Первые три попытки проходят с интервалом не менее 7 дней, последующие — через 6–9 месяцев. Повторная практическая попытка стоит 2 000 ₽ за аренду автомобиля. Учтите, что сданная теория действует 6 месяцев."}
{"timestamp":"2026-09-17T09:17:04+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":998569562,"telegram_message_id":679580}
{"timestamp":"2026-09-17T09:19:51+00:00","event":"support_mode_check","telegram_user_id":5234336887,"telegram_message_id":679584,"support_mode":"AI"}
{"timestamp":"2026-09-17T09:19:51+00:00","event":"pipeline_check","telegram_user_id":5234336887,"telegram_message_id":679584,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T09:19:51+00:00","event":"ai_request","telegram_user_id":5234336887,"telegram_message_id":679584,"message":"Здравствуйте) мне написал человек из гаи ,что мои документы проверены и можно будет записаться уже на экзамен \nСкажите пожалуйста как это сделать? Или со мной должны связаться ?"}
{"timestamp":"2026-09-17T09:19:59+00:00","event":"ai_response","telegram_user_id":5234336887,"telegram_message_id":679584,"duration_ms":7888,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-17T09:19:59+00:00","event":"handoff_requested","telegram_user_id":5234336887,"telegram_message_id":679584,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-17T09:29:48+00:00","event":"ai_skipped","telegram_user_id":1009556499,"telegram_message_id":679610,"reason":"support_mode_human"}
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{"timestamp":"2026-09-17T09:34:25+00:00","event":"ai_skipped","telegram_user_id":1043115624,"telegram_message_id":679614,"reason":"support_mode_human"}
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{"timestamp":"2026-09-17T09:35:55+00:00","event":"ai_skipped","telegram_user_id":1268494304,"telegram_message_id":679617,"reason":"support_mode_human"}
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{"timestamp":"2026-09-17T09:37:19+00:00","event":"ai_skipped","telegram_user_id":629797627,"telegram_message_id":679618,"reason":"support_mode_human"}
{"timestamp":"2026-09-17T09:37:32+00:00","event":"support_mode_check","telegram_user_id":326872588,"telegram_message_id":679619,"support_mode":"AI"}
{"timestamp":"2026-09-17T09:37:32+00:00","event":"pipeline_missing_in_db","telegram_user_id":326872588,"telegram_message_id":679619,"amo_lead_id":"42799639"}
{"timestamp":"2026-09-17T09:37:34+00:00","event":"pipeline_fetched_from_amocrm","telegram_user_id":326872588,"telegram_message_id":679619,"amo_lead_id":"42799639","amo_pipeline_id":3732193}
{"timestamp":"2026-09-17T09:37:34+00:00","event":"pipeline_saved_to_db","telegram_user_id":326872588,"telegram_message_id":679619,"amo_pipeline_id":3732193,"saved":true}
{"timestamp":"2026-09-17T09:37:34+00:00","event":"pipeline_check","telegram_user_id":326872588,"telegram_message_id":679619,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T09:37:34+00:00","event":"ai_request","telegram_user_id":326872588,"telegram_message_id":679619,"message":"1. Кузьминки, Волгоградский проспект (вроде оператор говорил, что есть что-то близко к котельникам) - в крайнем случае\n\n2. Пожелание, чтобы был комфортный и спокойный инструктор ) \n\nПо графику предпочтительно днем или вечером. \n\nЯ работаю в кино, поэтому график у меня плавающий, буду согласовывать заранее, но заниматься в разные дни недели. \n\nЖелательно заниматься два раза в неделю"}
{"timestamp":"2026-09-17T09:38:19+00:00","event":"ai_response","telegram_user_id":326872588,"telegram_message_id":679619,"duration_ms":44898,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-17T09:38:19+00:00","event":"handoff_requested","telegram_user_id":326872588,"telegram_message_id":679619,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-17T09:38:19+00:00","event":"handoff_mode_changed","telegram_user_id":326872588,"telegram_message_id":679619,"first_handoff":true}
{"timestamp":"2026-09-17T09:38:19+00:00","event":"sensei_prepare","telegram_user_id":326872588,"telegram_message_id":679619,"amo_lead_id":"42799639"}
{"timestamp":"2026-09-17T09:38:19+00:00","event":"sensei_started","telegram_user_id":326872588,"telegram_message_id":679619,"amo_lead_id":"42799639","result":true}
{"timestamp":"2026-09-17T09:38:19+00:00","event":"handoff_telegram_message_sent","telegram_user_id":326872588,"telegram_message_id":679619}
{"timestamp":"2026-09-17T09:38:20+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":326872588,"telegram_message_id":679619}
{"timestamp":"2026-09-17T09:46:36+00:00","event":"support_mode_check","telegram_user_id":248736992,"telegram_message_id":679634,"support_mode":"HUMAN"}
{"timestamp":"2026-09-17T09:46:36+00:00","event":"ai_skipped","telegram_user_id":248736992,"telegram_message_id":679634,"reason":"support_mode_human"}
{"timestamp":"2026-09-17T09:49:42+00:00","event":"support_mode_check","telegram_user_id":995843731,"telegram_message_id":679640,"support_mode":"AI"}
{"timestamp":"2026-09-17T09:49:42+00:00","event":"pipeline_missing_in_db","telegram_user_id":995843731,"telegram_message_id":679640,"amo_lead_id":null}
{"timestamp":"2026-09-17T09:49:42+00:00","event":"legacy_leadid_check","telegram_user_id":995843731,"telegram_message_id":679640,"legacy_leadid":"0"}
{"timestamp":"2026-09-17T09:49:42+00:00","event":"pipeline_fetch_skipped","telegram_user_id":995843731,"telegram_message_id":679640,"reason":"amo_lead_id_and_legacy_leadid_empty"}
{"timestamp":"2026-09-17T09:49:42+00:00","event":"pipeline_check","telegram_user_id":995843731,"telegram_message_id":679640,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T09:49:42+00:00","event":"ai_skipped","telegram_user_id":995843731,"telegram_message_id":679640,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T09:50:05+00:00","event":"support_mode_check","telegram_user_id":718633216,"telegram_message_id":679641,"support_mode":"AI"}
{"timestamp":"2026-09-17T09:50:05+00:00","event":"pipeline_check","telegram_user_id":718633216,"telegram_message_id":679641,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T09:50:05+00:00","event":"ai_skipped","telegram_user_id":718633216,"telegram_message_id":679641,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T09:51:33+00:00","event":"support_mode_check","telegram_user_id":1132525884,"telegram_message_id":679644,"support_mode":"AI"}
{"timestamp":"2026-09-17T09:51:33+00:00","event":"pipeline_missing_in_db","telegram_user_id":1132525884,"telegram_message_id":679644,"amo_lead_id":null}
{"timestamp":"2026-09-17T09:51:33+00:00","event":"legacy_leadid_check","telegram_user_id":1132525884,"telegram_message_id":679644,"legacy_leadid":"40139395"}
{"timestamp":"2026-09-17T09:51:35+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":1132525884,"telegram_message_id":679644,"amo_lead_id":40139395,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-17T09:51:35+00:00","event":"pipeline_check","telegram_user_id":1132525884,"telegram_message_id":679644,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T09:51:35+00:00","event":"ai_request","telegram_user_id":1132525884,"telegram_message_id":679644,"message":"Здравствуйте, хотел бы на теорию в гаи на 1 октября"}
{"timestamp":"2026-09-17T09:51:35+00:00","event":"ai_response","telegram_user_id":1132525884,"telegram_message_id":679644,"duration_ms":409,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-17T09:51:35+00:00","event":"handoff_requested","telegram_user_id":1132525884,"telegram_message_id":679644,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-17T09:51:35+00:00","event":"handoff_mode_changed","telegram_user_id":1132525884,"telegram_message_id":679644,"first_handoff":true}
{"timestamp":"2026-09-17T09:51:35+00:00","event":"sensei_prepare","telegram_user_id":1132525884,"telegram_message_id":679644,"amo_lead_id":"40139395"}
{"timestamp":"2026-09-17T09:51:36+00:00","event":"sensei_started","telegram_user_id":1132525884,"telegram_message_id":679644,"amo_lead_id":"40139395","result":true}
{"timestamp":"2026-09-17T09:51:36+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1132525884,"telegram_message_id":679644}
{"timestamp":"2026-09-17T09:51:37+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1132525884,"telegram_message_id":679644}
{"timestamp":"2026-09-17T09:51:37+00:00","event":"support_mode_check","telegram_user_id":248736992,"telegram_message_id":679645,"support_mode":"HUMAN"}
{"timestamp":"2026-09-17T09:51:37+00:00","event":"ai_skipped","telegram_user_id":248736992,"telegram_message_id":679645,"reason":"support_mode_human"}
{"timestamp":"2026-09-17T09:51:41+00:00","event":"support_mode_check","telegram_user_id":1132525884,"telegram_message_id":679649,"support_mode":"HUMAN"}
{"timestamp":"2026-09-17T09:51:41+00:00","event":"ai_skipped","telegram_user_id":1132525884,"telegram_message_id":679649,"reason":"support_mode_human"}
{"timestamp":"2026-09-17T09:52:50+00:00","event":"support_mode_check","telegram_user_id":248736992,"telegram_message_id":679651,"support_mode":"HUMAN"}
{"timestamp":"2026-09-17T09:52:50+00:00","event":"ai_skipped","telegram_user_id":248736992,"telegram_message_id":679651,"reason":"support_mode_human"}
{"timestamp":"2026-09-17T09:55:36+00:00","event":"support_mode_check","telegram_user_id":6954658484,"telegram_message_id":679654,"support_mode":"HUMAN"}
{"timestamp":"2026-09-17T09:55:36+00:00","event":"ai_skipped","telegram_user_id":6954658484,"telegram_message_id":679654,"reason":"support_mode_human"}
{"timestamp":"2026-09-17T10:09:59+00:00","event":"support_mode_check","telegram_user_id":5397710206,"telegram_message_id":679671,"support_mode":"HUMAN"}
{"timestamp":"2026-09-17T10:09:59+00:00","event":"ai_skipped","telegram_user_id":5397710206,"telegram_message_id":679671,"reason":"support_mode_human"}
{"timestamp":"2026-09-17T10:20:28+00:00","event":"support_mode_check","telegram_user_id":1668545197,"telegram_message_id":679676,"support_mode":"AI"}
{"timestamp":"2026-09-17T10:20:28+00:00","event":"pipeline_check","telegram_user_id":1668545197,"telegram_message_id":679676,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T10:20:28+00:00","event":"ai_request","telegram_user_id":1668545197,"telegram_message_id":679676,"message":"Добрый день. Подскажите пожалуйста, внутренний экзамен сколько попыток есть?"}
{"timestamp":"2026-09-17T10:20:36+00:00","event":"ai_response","telegram_user_id":1668545197,"telegram_message_id":679676,"duration_ms":8250,"action":"ANSWER","answer":"Количество попыток не ограничено.\n\n- Внутренняя теория: пересдача бесплатная, следующую попытку можно запросить через 5 дней.\n- Внутренняя практика: пересдачи бесплатные при соблюдении правил записи. При опоздании более чем на 5 минут или неявке пересдача становится платной."}
{"timestamp":"2026-09-17T10:20:39+00:00","event":"telegram_ai_answer_error","telegram_user_id":1668545197,"telegram_message_id":679676,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2701 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-17T10:20:39+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1668545197,"telegram_message_id":679676}
{"timestamp":"2026-09-17T10:22:01+00:00","event":"support_mode_check","telegram_user_id":228856044,"telegram_message_id":679687,"support_mode":"HUMAN"}
{"timestamp":"2026-09-17T10:22:01+00:00","event":"ai_skipped","telegram_user_id":228856044,"telegram_message_id":679687,"reason":"support_mode_human"}
{"timestamp":"2026-09-17T10:22:13+00:00","event":"support_mode_check","telegram_user_id":1114136383,"telegram_message_id":679688,"support_mode":"AI"}
{"timestamp":"2026-09-17T10:22:13+00:00","event":"pipeline_missing_in_db","telegram_user_id":1114136383,"telegram_message_id":679688,"amo_lead_id":null}
{"timestamp":"2026-09-17T10:22:13+00:00","event":"legacy_leadid_check","telegram_user_id":1114136383,"telegram_message_id":679688,"legacy_leadid":"40192983"}
{"timestamp":"2026-09-17T10:22:15+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1114136383,"telegram_message_id":679688,"contact_id":40192983,"linked_leads_count":2}
{"timestamp":"2026-09-17T10:22:16+00:00","event":"contact_lead_checked","telegram_user_id":1114136383,"telegram_message_id":679688,"contact_id":40192983,"amo_lead_id":39777701,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-17T10:22:17+00:00","event":"contact_lead_checked","telegram_user_id":1114136383,"telegram_message_id":679688,"contact_id":40192983,"amo_lead_id":40077135,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-17T10:22:17+00:00","event":"contact_ai_lead_found","telegram_user_id":1114136383,"telegram_message_id":679688,"contact_id":40192983,"amo_lead_id":40077135,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-17T10:22:17+00:00","event":"pipeline_check","telegram_user_id":1114136383,"telegram_message_id":679688,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T10:22:17+00:00","event":"ai_request","telegram_user_id":1114136383,"telegram_message_id":679688,"message":"Здравствуйте,  возможно продлить договор?"}
{"timestamp":"2026-09-17T10:22:58+00:00","event":"support_mode_check","telegram_user_id":1009556499,"telegram_message_id":679690,"support_mode":"HUMAN"}
{"timestamp":"2026-09-17T10:22:58+00:00","event":"ai_skipped","telegram_user_id":1009556499,"telegram_message_id":679690,"reason":"support_mode_human"}
{"timestamp":"2026-09-17T10:23:04+00:00","event":"support_mode_check","telegram_user_id":665692633,"telegram_message_id":679691,"support_mode":"AI"}
{"timestamp":"2026-09-17T10:23:04+00:00","event":"pipeline_missing_in_db","telegram_user_id":665692633,"telegram_message_id":679691,"amo_lead_id":null}
{"timestamp":"2026-09-17T10:23:04+00:00","event":"legacy_leadid_check","telegram_user_id":665692633,"telegram_message_id":679691,"legacy_leadid":"0"}
{"timestamp":"2026-09-17T10:23:04+00:00","event":"pipeline_fetch_skipped","telegram_user_id":665692633,"telegram_message_id":679691,"reason":"amo_lead_id_and_legacy_leadid_empty"}
{"timestamp":"2026-09-17T10:23:04+00:00","event":"pipeline_check","telegram_user_id":665692633,"telegram_message_id":679691,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T10:23:04+00:00","event":"ai_skipped","telegram_user_id":665692633,"telegram_message_id":679691,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T10:24:17+00:00","event":"support_mode_check","telegram_user_id":1114136383,"telegram_message_id":679693,"support_mode":"HUMAN"}
{"timestamp":"2026-09-17T10:24:17+00:00","event":"ai_skipped","telegram_user_id":1114136383,"telegram_message_id":679693,"reason":"support_mode_human"}
{"timestamp":"2026-09-17T10:24:17+00:00","event":"ai_error","telegram_user_id":1114136383,"telegram_message_id":679688,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-17T10:24:18+00:00","event":"ai_error_handoff_sent","telegram_user_id":1114136383,"telegram_message_id":679688}
{"timestamp":"2026-09-17T10:25:38+00:00","event":"support_mode_check","telegram_user_id":463133588,"telegram_message_id":679700,"support_mode":"HUMAN"}
{"timestamp":"2026-09-17T10:25:38+00:00","event":"ai_skipped","telegram_user_id":463133588,"telegram_message_id":679700,"reason":"support_mode_human"}
{"timestamp":"2026-09-17T10:25:53+00:00","event":"support_mode_check","telegram_user_id":1009556499,"telegram_message_id":679701,"support_mode":"HUMAN"}
{"timestamp":"2026-09-17T10:25:53+00:00","event":"ai_skipped","telegram_user_id":1009556499,"telegram_message_id":679701,"reason":"support_mode_human"}
{"timestamp":"2026-09-17T10:27:44+00:00","event":"support_mode_check","telegram_user_id":1020489957,"telegram_message_id":679703,"support_mode":"AI"}
{"timestamp":"2026-09-17T10:27:44+00:00","event":"pipeline_check","telegram_user_id":1020489957,"telegram_message_id":679703,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T10:27:44+00:00","event":"ai_request","telegram_user_id":1020489957,"telegram_message_id":679703,"message":"Здравствуйте! Мне уже 3 день не отвечает инструктор по B категории, я и звонил и писал в приложении и в тг, нигде не отвечает"}
{"timestamp":"2026-09-17T10:28:01+00:00","event":"ai_response","telegram_user_id":1020489957,"telegram_message_id":679703,"duration_ms":16529,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-17T10:28:01+00:00","event":"handoff_requested","telegram_user_id":1020489957,"telegram_message_id":679703,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-17T10:28:01+00:00","event":"handoff_mode_changed","telegram_user_id":1020489957,"telegram_message_id":679703,"first_handoff":true}
{"timestamp":"2026-09-17T10:28:01+00:00","event":"sensei_prepare","telegram_user_id":1020489957,"telegram_message_id":679703,"amo_lead_id":null}
{"timestamp":"2026-09-17T10:28:01+00:00","event":"sensei_skipped","telegram_user_id":1020489957,"telegram_message_id":679703,"reason":"amo_lead_id_empty"}
{"timestamp":"2026-09-17T10:28:02+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1020489957,"telegram_message_id":679703}
{"timestamp":"2026-09-17T10:28:02+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1020489957,"telegram_message_id":679703}
{"timestamp":"2026-09-17T10:28:09+00:00","event":"support_mode_check","telegram_user_id":228856044,"telegram_message_id":679705,"support_mode":"HUMAN"}
{"timestamp":"2026-09-17T10:28:09+00:00","event":"ai_skipped","telegram_user_id":228856044,"telegram_message_id":679705,"reason":"support_mode_human"}
{"timestamp":"2026-09-17T10:31:17+00:00","event":"support_mode_check","telegram_user_id":863713658,"telegram_message_id":679711,"support_mode":"AI"}
{"timestamp":"2026-09-17T10:31:17+00:00","event":"pipeline_check","telegram_user_id":863713658,"telegram_message_id":679711,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T10:31:17+00:00","event":"ai_request","telegram_user_id":863713658,"telegram_message_id":679711,"message":"По той причине, что у моего инструктора стало слишком много учеников. Я не могу с ним заниматься, по этой причине, более 1 занятия в неделю. Меня это не устраивает."}
{"timestamp":"2026-09-17T10:32:17+00:00","event":"support_mode_check","telegram_user_id":700966585,"telegram_message_id":679712,"support_mode":"AI"}
{"timestamp":"2026-09-17T10:32:17+00:00","event":"pipeline_check","telegram_user_id":700966585,"telegram_message_id":679712,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T10:32:17+00:00","event":"ai_request","telegram_user_id":700966585,"telegram_message_id":679712,"message":"Здравствуйте! Подскажите, когда я могу забрать документы?"}
{"timestamp":"2026-09-17T10:33:06+00:00","event":"ai_response","telegram_user_id":863713658,"telegram_message_id":679711,"duration_ms":108364,"action":"ANSWER","answer":"Можно обсудить с инструктором более частые занятия или несколько занятий подряд — если позволяет его график."}
{"timestamp":"2026-09-17T10:33:06+00:00","event":"telegram_ai_answer_sent","telegram_user_id":863713658,"telegram_message_id":679711,"answer":"Можно обсудить с инструктором более частые занятия или несколько занятий подряд — если позволяет его график."}
{"timestamp":"2026-09-17T10:33:06+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":863713658,"telegram_message_id":679711}
{"timestamp":"2026-09-17T10:34:02+00:00","event":"ai_response","telegram_user_id":700966585,"telegram_message_id":679712,"duration_ms":105107,"action":"ANSWER","answer":"Документы об окончании выдают по средам и субботам. Перед поездкой нужно заранее согласовать выдачу и уточнить, в каком офисе находятся документы."}
{"timestamp":"2026-09-17T10:34:02+00:00","event":"telegram_ai_answer_sent","telegram_user_id":700966585,"telegram_message_id":679712,"answer":"Документы об окончании выдают по средам и субботам. Перед поездкой нужно заранее согласовать выдачу и уточнить, в каком офисе находятся документы."}
{"timestamp":"2026-09-17T10:34:02+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":700966585,"telegram_message_id":679712}
{"timestamp":"2026-09-17T10:37:17+00:00","event":"support_mode_check","telegram_user_id":1020489957,"telegram_message_id":679724,"support_mode":"HUMAN"}
{"timestamp":"2026-09-17T10:37:17+00:00","event":"ai_skipped","telegram_user_id":1020489957,"telegram_message_id":679724,"reason":"support_mode_human"}
{"timestamp":"2026-09-17T10:37:44+00:00","event":"support_mode_check","telegram_user_id":1041868342,"telegram_message_id":679725,"support_mode":"HUMAN"}
{"timestamp":"2026-09-17T10:37:44+00:00","event":"ai_skipped","telegram_user_id":1041868342,"telegram_message_id":679725,"reason":"support_mode_human"}
{"timestamp":"2026-09-17T10:37:48+00:00","event":"support_mode_check","telegram_user_id":1207733178,"telegram_message_id":679726,"support_mode":"HUMAN"}
{"timestamp":"2026-09-17T10:37:48+00:00","event":"ai_skipped","telegram_user_id":1207733178,"telegram_message_id":679726,"reason":"support_mode_human"}
{"timestamp":"2026-09-17T10:37:57+00:00","event":"support_mode_check","telegram_user_id":788895825,"telegram_message_id":679727,"support_mode":"AI"}
{"timestamp":"2026-09-17T10:37:57+00:00","event":"pipeline_missing_in_db","telegram_user_id":788895825,"telegram_message_id":679727,"amo_lead_id":null}
{"timestamp":"2026-09-17T10:37:57+00:00","event":"legacy_leadid_check","telegram_user_id":788895825,"telegram_message_id":679727,"legacy_leadid":"41440137"}
{"timestamp":"2026-09-17T10:37:58+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":788895825,"telegram_message_id":679727,"contact_id":41440137,"linked_leads_count":2}
{"timestamp":"2026-09-17T10:37:59+00:00","event":"contact_lead_checked","telegram_user_id":788895825,"telegram_message_id":679727,"contact_id":41440137,"amo_lead_id":41172931,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-17T10:38:00+00:00","event":"contact_lead_checked","telegram_user_id":788895825,"telegram_message_id":679727,"contact_id":41440137,"amo_lead_id":41403713,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-17T10:38:00+00:00","event":"contact_ai_lead_found","telegram_user_id":788895825,"telegram_message_id":679727,"contact_id":41440137,"amo_lead_id":41403713,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-17T10:38:00+00:00","event":"pipeline_check","telegram_user_id":788895825,"telegram_message_id":679727,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T10:38:00+00:00","event":"ai_request","telegram_user_id":788895825,"telegram_message_id":679727,"message":"Добрый день! Подскажите, пожалуйста, хочу оплатить продление договора. Оплатить можно только по СБП или есть ещё варианты?"}
{"timestamp":"2026-09-17T10:39:03+00:00","event":"support_mode_check","telegram_user_id":2058378789,"telegram_message_id":679729,"support_mode":"AI"}
{"timestamp":"2026-09-17T10:39:03+00:00","event":"pipeline_check","telegram_user_id":2058378789,"telegram_message_id":679729,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T10:39:03+00:00","event":"ai_request","telegram_user_id":2058378789,"telegram_message_id":679729,"message":"Пошлины нужно платить в госуслугах или это после внутреннего экзамена по теории?"}
{"timestamp":"2026-09-17T10:39:18+00:00","event":"ai_response","telegram_user_id":788895825,"telegram_message_id":679727,"duration_ms":78689,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-17T11:20:51+00:00","event":"ai_request","telegram_user_id":1400242071,"telegram_message_id":679798,"message":"Здравствуйте! Инструктор не отвечает и не перезванивает"}
{"timestamp":"2026-09-17T11:22:16+00:00","event":"support_mode_check","telegram_user_id":1142956370,"telegram_message_id":679804,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-17T11:22:51+00:00","event":"ai_error","telegram_user_id":1400242071,"telegram_message_id":679798,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-17T11:22:51+00:00","event":"ai_error_handoff_sent","telegram_user_id":1400242071,"telegram_message_id":679798}
{"timestamp":"2026-09-17T11:45:04+00:00","event":"support_mode_check","telegram_user_id":258930454,"telegram_message_id":679821,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-17T11:54:06+00:00","event":"ai_request","telegram_user_id":1232979986,"telegram_message_id":679823,"message":"Здравствуйте. Я сдала внутренние экзамены. Какие дальнейшие действия с ГАИ?"}
{"timestamp":"2026-09-17T11:55:46+00:00","event":"support_mode_check","telegram_user_id":1025590048,"telegram_message_id":679824,"support_mode":"AI"}
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{"timestamp":"2026-09-17T11:55:46+00:00","event":"ai_request","telegram_user_id":1025590048,"telegram_message_id":679824,"message":"здравствуйте, можно ли узнать сколько стоил мой курс обучения?"}
{"timestamp":"2026-09-17T11:56:06+00:00","event":"ai_error","telegram_user_id":1232979986,"telegram_message_id":679823,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120000 milliseconds with 0 bytes received"}
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{"timestamp":"2026-09-17T12:07:30+00:00","event":"ai_request","telegram_user_id":629797627,"telegram_message_id":679852,"message":"здравствуйте \nможете пожалуйста прислать ссылку для пк на приложение (и на мак и на винду)"}
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{"timestamp":"2026-09-17T12:18:31+00:00","event":"ai_request","telegram_user_id":533685819,"telegram_message_id":679862,"message":"Добрый день"}
{"timestamp":"2026-09-17T12:18:51+00:00","event":"support_mode_check","telegram_user_id":533685819,"telegram_message_id":679863,"support_mode":"AI"}
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{"timestamp":"2026-09-17T12:19:12+00:00","event":"ai_request","telegram_user_id":533685819,"telegram_message_id":679864,"message":"Спасибо"}
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{"timestamp":"2026-09-17T15:45:40+00:00","event":"ai_request","telegram_user_id":5014057856,"telegram_message_id":680309,"message":"Здравствуйте, я хотел узнать а как я буду сдавать экзамен сразу категорию а и б или по отдельности?"}
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{"timestamp":"2026-09-17T15:46:11+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5014057856,"telegram_message_id":680309}
{"timestamp":"2026-09-17T15:46:12+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5014057856,"telegram_message_id":680309}
{"timestamp":"2026-09-17T15:46:37+00:00","event":"support_mode_check","telegram_user_id":5844680583,"telegram_message_id":680319,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-17T15:55:19+00:00","event":"support_mode_check","telegram_user_id":479601206,"telegram_message_id":680332,"support_mode":"AI"}
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{"timestamp":"2026-09-17T15:55:19+00:00","event":"ai_skipped","telegram_user_id":479601206,"telegram_message_id":680332,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
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{"timestamp":"2026-09-17T15:59:00+00:00","event":"ai_skipped","telegram_user_id":1262507103,"telegram_message_id":680336,"reason":"support_mode_human"}
{"timestamp":"2026-09-17T16:00:19+00:00","event":"support_mode_check","telegram_user_id":296762138,"telegram_message_id":680337,"support_mode":"AI"}
{"timestamp":"2026-09-17T16:00:19+00:00","event":"pipeline_check","telegram_user_id":296762138,"telegram_message_id":680337,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T16:00:19+00:00","event":"ai_request","telegram_user_id":296762138,"telegram_message_id":680337,"message":"Спасибо"}
{"timestamp":"2026-09-17T16:02:19+00:00","event":"ai_error","telegram_user_id":296762138,"telegram_message_id":680337,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-17T16:02:19+00:00","event":"ai_error_handoff_sent","telegram_user_id":296762138,"telegram_message_id":680337}
{"timestamp":"2026-09-17T16:03:00+00:00","event":"support_mode_check","telegram_user_id":479601206,"telegram_message_id":680341,"support_mode":"HUMAN"}
{"timestamp":"2026-09-17T16:03:00+00:00","event":"ai_skipped","telegram_user_id":479601206,"telegram_message_id":680341,"reason":"support_mode_human"}
{"timestamp":"2026-09-17T16:03:37+00:00","event":"support_mode_check","telegram_user_id":1272123706,"telegram_message_id":680343,"support_mode":"AI"}
{"timestamp":"2026-09-17T16:03:37+00:00","event":"pipeline_check","telegram_user_id":1272123706,"telegram_message_id":680343,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T16:03:37+00:00","event":"ai_request","telegram_user_id":1272123706,"telegram_message_id":680343,"message":"Метро: Академическая, Юго-Западная, Коломенская \n\nПожелания к инструктору: время занятий с 12, доброжелательность, опыт преподавания вождению, не 1-2 слота в неделю"}
{"timestamp":"2026-09-17T16:03:50+00:00","event":"ai_response","telegram_user_id":1272123706,"telegram_message_id":680343,"duration_ms":12939,"action":"ANSWER","answer":"После допуска к практике и выбора удобных локаций инструктора назначают по вторникам и пятницам. Первое занятие обычно начинается через 1–2 недели после назначения. Указанные станции метро и пожелания передадим при подборе инструктора."}
{"timestamp":"2026-09-17T16:03:50+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1272123706,"telegram_message_id":680343,"answer":"После допуска к практике и выбора удобных локаций инструктора назначают по вторникам и пятницам. Первое занятие обычно начинается через 1–2 недели после назначения. Указанные станции метро и пожелания передадим при подборе инструктора."}
{"timestamp":"2026-09-17T16:03:50+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1272123706,"telegram_message_id":680343}
{"timestamp":"2026-09-17T16:05:03+00:00","event":"support_mode_check","telegram_user_id":1041868342,"telegram_message_id":680350,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-17T16:05:29+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":892840449,"telegram_message_id":680351,"amo_lead_id":40242749,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-17T16:05:29+00:00","event":"pipeline_check","telegram_user_id":892840449,"telegram_message_id":680351,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T16:05:29+00:00","event":"ai_request","telegram_user_id":892840449,"telegram_message_id":680351,"message":"Добрый день!"}
{"timestamp":"2026-09-17T16:05:38+00:00","event":"ai_response","telegram_user_id":892840449,"telegram_message_id":680351,"duration_ms":8723,"action":"ANSWER","answer":"Добрый день! Чем мы можем вам помочь?"}
{"timestamp":"2026-09-17T16:05:38+00:00","event":"telegram_ai_answer_sent","telegram_user_id":892840449,"telegram_message_id":680351,"answer":"Добрый день! Чем мы можем вам помочь?"}
{"timestamp":"2026-09-17T16:05:38+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":892840449,"telegram_message_id":680351}
{"timestamp":"2026-09-17T16:05:39+00:00","event":"support_mode_check","telegram_user_id":892840449,"telegram_message_id":680354,"support_mode":"HUMAN"}
{"timestamp":"2026-09-17T16:05:39+00:00","event":"ai_skipped","telegram_user_id":892840449,"telegram_message_id":680354,"reason":"support_mode_human"}
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{"timestamp":"2026-09-17T16:11:41+00:00","event":"ai_skipped","telegram_user_id":1041868342,"telegram_message_id":680357,"reason":"support_mode_human"}
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{"timestamp":"2026-09-17T16:12:10+00:00","event":"ai_skipped","telegram_user_id":1041868342,"telegram_message_id":680359,"reason":"support_mode_human"}
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{"timestamp":"2026-09-17T16:12:23+00:00","event":"ai_skipped","telegram_user_id":450301768,"telegram_message_id":680360,"reason":"support_mode_human"}
{"timestamp":"2026-09-17T16:17:40+00:00","event":"support_mode_check","telegram_user_id":1411854636,"telegram_message_id":680369,"support_mode":"AI"}
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{"timestamp":"2026-09-17T16:17:40+00:00","event":"ai_skipped","telegram_user_id":1411854636,"telegram_message_id":680369,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T16:18:23+00:00","event":"support_mode_check","telegram_user_id":1411854636,"telegram_message_id":680371,"support_mode":"HUMAN"}
{"timestamp":"2026-09-17T16:18:23+00:00","event":"ai_skipped","telegram_user_id":1411854636,"telegram_message_id":680371,"reason":"support_mode_human"}
{"timestamp":"2026-09-17T16:28:35+00:00","event":"support_mode_check","telegram_user_id":980570935,"telegram_message_id":680374,"support_mode":"AI"}
{"timestamp":"2026-09-17T16:28:35+00:00","event":"pipeline_check","telegram_user_id":980570935,"telegram_message_id":680374,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T16:28:35+00:00","event":"ai_request","telegram_user_id":980570935,"telegram_message_id":680374,"message":"Почему я не могу зайти в тренировку ?"}
{"timestamp":"2026-09-17T16:28:53+00:00","event":"ai_response","telegram_user_id":980570935,"telegram_message_id":680374,"duration_ms":18701,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-17T16:28:53+00:00","event":"handoff_requested","telegram_user_id":980570935,"telegram_message_id":680374,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-17T16:28:53+00:00","event":"handoff_mode_changed","telegram_user_id":980570935,"telegram_message_id":680374,"first_handoff":false}
{"timestamp":"2026-09-17T16:28:56+00:00","event":"handoff_telegram_message_error","telegram_user_id":980570935,"telegram_message_id":680374,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2702 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-17T16:28:56+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":980570935,"telegram_message_id":680374}
{"timestamp":"2026-09-17T16:40:43+00:00","event":"support_mode_check","telegram_user_id":190310120,"telegram_message_id":680381,"support_mode":"HUMAN"}
{"timestamp":"2026-09-17T16:40:43+00:00","event":"ai_skipped","telegram_user_id":190310120,"telegram_message_id":680381,"reason":"support_mode_human"}
{"timestamp":"2026-09-17T16:42:11+00:00","event":"support_mode_check","telegram_user_id":1954839155,"telegram_message_id":680384,"support_mode":"AI"}
{"timestamp":"2026-09-17T16:42:11+00:00","event":"pipeline_check","telegram_user_id":1954839155,"telegram_message_id":680384,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T16:42:11+00:00","event":"ai_skipped","telegram_user_id":1954839155,"telegram_message_id":680384,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T16:50:05+00:00","event":"support_mode_check","telegram_user_id":1214832552,"telegram_message_id":680398,"support_mode":"AI"}
{"timestamp":"2026-09-17T16:50:05+00:00","event":"pipeline_check","telegram_user_id":1214832552,"telegram_message_id":680398,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T16:50:05+00:00","event":"ai_skipped","telegram_user_id":1214832552,"telegram_message_id":680398,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T16:53:02+00:00","event":"support_mode_check","telegram_user_id":1028225566,"telegram_message_id":680400,"support_mode":"AI"}
{"timestamp":"2026-09-17T16:53:02+00:00","event":"pipeline_missing_in_db","telegram_user_id":1028225566,"telegram_message_id":680400,"amo_lead_id":null}
{"timestamp":"2026-09-17T16:53:02+00:00","event":"legacy_leadid_check","telegram_user_id":1028225566,"telegram_message_id":680400,"legacy_leadid":"12191"}
{"timestamp":"2026-09-17T16:53:04+00:00","event":"legacy_contact_fetch_error","telegram_user_id":1028225566,"telegram_message_id":680400,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-17T16:53:04+00:00","event":"pipeline_check","telegram_user_id":1028225566,"telegram_message_id":680400,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T16:53:04+00:00","event":"ai_skipped","telegram_user_id":1028225566,"telegram_message_id":680400,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T16:54:57+00:00","event":"support_mode_check","telegram_user_id":190310120,"telegram_message_id":680402,"support_mode":"HUMAN"}
{"timestamp":"2026-09-17T16:54:57+00:00","event":"ai_skipped","telegram_user_id":190310120,"telegram_message_id":680402,"reason":"support_mode_human"}
{"timestamp":"2026-09-17T17:20:59+00:00","event":"support_mode_check","telegram_user_id":5076044372,"telegram_message_id":680404,"support_mode":"AI"}
{"timestamp":"2026-09-17T17:20:59+00:00","event":"pipeline_check","telegram_user_id":5076044372,"telegram_message_id":680404,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T17:20:59+00:00","event":"ai_request","telegram_user_id":5076044372,"telegram_message_id":680404,"message":"Здравствуйте, откройте 2 попытку сдачи теста"}
{"timestamp":"2026-09-17T17:21:53+00:00","event":"ai_response","telegram_user_id":5076044372,"telegram_message_id":680404,"duration_ms":53812,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-17T17:21:53+00:00","event":"handoff_requested","telegram_user_id":5076044372,"telegram_message_id":680404,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-17T17:21:53+00:00","event":"handoff_mode_changed","telegram_user_id":5076044372,"telegram_message_id":680404,"first_handoff":false}
{"timestamp":"2026-09-17T17:21:53+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5076044372,"telegram_message_id":680404}
{"timestamp":"2026-09-17T17:21:53+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5076044372,"telegram_message_id":680404}
{"timestamp":"2026-09-17T17:30:51+00:00","event":"support_mode_check","telegram_user_id":832054115,"telegram_message_id":680409,"support_mode":"AI"}
{"timestamp":"2026-09-17T17:30:51+00:00","event":"pipeline_check","telegram_user_id":832054115,"telegram_message_id":680409,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T17:30:51+00:00","event":"ai_skipped","telegram_user_id":832054115,"telegram_message_id":680409,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T17:41:36+00:00","event":"support_mode_check","telegram_user_id":702228647,"telegram_message_id":680415,"support_mode":"AI"}
{"timestamp":"2026-09-17T17:41:36+00:00","event":"pipeline_check","telegram_user_id":702228647,"telegram_message_id":680415,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T17:41:36+00:00","event":"ai_request","telegram_user_id":702228647,"telegram_message_id":680415,"message":"Добрый вечер! \n\nПодскажите, пожалуйста, не могли бы вы помочь мне отменить в приложении мою завтрашнюю запись к инструктору, я заболела, а там не получается нажать, так как осталось меньше 24 часов."}
{"timestamp":"2026-09-17T17:41:40+00:00","event":"ai_response","telegram_user_id":702228647,"telegram_message_id":680415,"duration_ms":3856,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-17T17:41:40+00:00","event":"handoff_requested","telegram_user_id":702228647,"telegram_message_id":680415,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-17T17:41:40+00:00","event":"handoff_mode_changed","telegram_user_id":702228647,"telegram_message_id":680415,"first_handoff":false}
{"timestamp":"2026-09-17T17:41:40+00:00","event":"handoff_telegram_message_sent","telegram_user_id":702228647,"telegram_message_id":680415}
{"timestamp":"2026-09-17T17:41:40+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":702228647,"telegram_message_id":680415}
{"timestamp":"2026-09-17T18:22:34+00:00","event":"support_mode_check","telegram_user_id":798505535,"telegram_message_id":680422,"support_mode":"AI"}
{"timestamp":"2026-09-17T18:22:34+00:00","event":"pipeline_check","telegram_user_id":798505535,"telegram_message_id":680422,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T18:22:34+00:00","event":"ai_request","telegram_user_id":798505535,"telegram_message_id":680422,"message":"Когда документы отправятся на регистрацию в ГИБДД?"}
{"timestamp":"2026-09-17T18:22:46+00:00","event":"ai_response","telegram_user_id":798505535,"telegram_message_id":680422,"duration_ms":11927,"action":"ANSWER","answer":"При рассрочке регистрация документов в ГИБДД может начаться после второго взноса и предоставления полного комплекта:\n\n- оригинал медсправки 003-В/у;\n- паспорт;\n- данные о регистрации/прописке;\n- СНИЛС.\n\nПаспорт, прописку и СНИЛС можно отправить в мессенджер или принести в офис для сканирования. Регистрация проходит параллельно обучению. При полной оплате она может начаться сразу после предоставления полного комплекта документов."}
{"timestamp":"2026-09-17T18:22:48+00:00","event":"telegram_ai_answer_sent","telegram_user_id":798505535,"telegram_message_id":680422,"answer":"При рассрочке регистрация документов в ГИБДД может начаться после второго взноса и предоставления полного комплекта:\n\n- оригинал медсправки 003-В/у;\n- паспорт;\n- данные о регистрации/прописке;\n- СНИЛС.\n\nПаспорт, прописку и СНИЛС можно отправить в мессенджер или принести в офис для сканирования. Регистрация проходит параллельно обучению. При полной оплате она может начаться сразу после предоставления полного комплекта документов."}
{"timestamp":"2026-09-17T18:22:48+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":798505535,"telegram_message_id":680422}
{"timestamp":"2026-09-17T18:42:20+00:00","event":"support_mode_check","telegram_user_id":500320435,"telegram_message_id":680431,"support_mode":"AI"}
{"timestamp":"2026-09-17T18:42:20+00:00","event":"pipeline_check","telegram_user_id":500320435,"telegram_message_id":680431,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
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{"timestamp":"2026-09-17T19:06:48+00:00","event":"ai_request","telegram_user_id":8531166393,"telegram_message_id":680443,"message":"Я скачал приложение дайте пароль пожалуйста"}
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{"timestamp":"2026-09-17T19:06:53+00:00","event":"handoff_requested","telegram_user_id":8531166393,"telegram_message_id":680443,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-17T19:06:53+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":8531166393,"telegram_message_id":680443}
{"timestamp":"2026-09-17T19:26:53+00:00","event":"support_mode_check","telegram_user_id":1164495092,"telegram_message_id":680457,"support_mode":"AI"}
{"timestamp":"2026-09-17T19:26:53+00:00","event":"pipeline_missing_in_db","telegram_user_id":1164495092,"telegram_message_id":680457,"amo_lead_id":null}
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{"timestamp":"2026-09-17T19:26:54+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":1164495092,"telegram_message_id":680457,"amo_lead_id":42001115,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-17T19:26:54+00:00","event":"pipeline_check","telegram_user_id":1164495092,"telegram_message_id":680457,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T19:26:54+00:00","event":"ai_request","telegram_user_id":1164495092,"telegram_message_id":680457,"message":"Здравствуйте, я не укладываюсь с практикой в срок, модно будет продлить, пожалуйста?"}
{"timestamp":"2026-09-17T19:26:59+00:00","event":"ai_response","telegram_user_id":1164495092,"telegram_message_id":680457,"duration_ms":4169,"action":"ANSWER","answer":"Да, обычно договор можно продлить ещё на 6 месяцев."}
{"timestamp":"2026-09-17T19:26:59+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1164495092,"telegram_message_id":680457,"answer":"Да, обычно договор можно продлить ещё на 6 месяцев."}
{"timestamp":"2026-09-17T19:26:59+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1164495092,"telegram_message_id":680457}
{"timestamp":"2026-09-17T19:37:03+00:00","event":"support_mode_check","telegram_user_id":1114005038,"telegram_message_id":680460,"support_mode":"AI"}
{"timestamp":"2026-09-17T19:37:03+00:00","event":"pipeline_missing_in_db","telegram_user_id":1114005038,"telegram_message_id":680460,"amo_lead_id":null}
{"timestamp":"2026-09-17T19:37:03+00:00","event":"legacy_leadid_check","telegram_user_id":1114005038,"telegram_message_id":680460,"legacy_leadid":"39798867"}
{"timestamp":"2026-09-17T19:37:04+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":1114005038,"telegram_message_id":680460,"amo_lead_id":39798867,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-17T19:37:04+00:00","event":"pipeline_check","telegram_user_id":1114005038,"telegram_message_id":680460,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T19:37:04+00:00","event":"ai_request","telegram_user_id":1114005038,"telegram_message_id":680460,"message":"Здравствуйте"}
{"timestamp":"2026-09-17T19:37:07+00:00","event":"ai_response","telegram_user_id":1114005038,"telegram_message_id":680460,"duration_ms":3290,"action":"ANSWER","answer":"Здравствуйте! Чем я могу вам помочь?"}
{"timestamp":"2026-09-17T19:37:08+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1114005038,"telegram_message_id":680460,"answer":"Здравствуйте! Чем я могу вам помочь?"}
{"timestamp":"2026-09-17T19:37:08+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1114005038,"telegram_message_id":680460}
{"timestamp":"2026-09-17T19:37:08+00:00","event":"support_mode_check","telegram_user_id":1114005038,"telegram_message_id":680461,"support_mode":"AI"}
{"timestamp":"2026-09-17T19:37:08+00:00","event":"pipeline_check","telegram_user_id":1114005038,"telegram_message_id":680461,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T19:37:08+00:00","event":"ai_request","telegram_user_id":1114005038,"telegram_message_id":680461,"message":"Не работает тестирование"}
{"timestamp":"2026-09-17T19:37:13+00:00","event":"ai_response","telegram_user_id":1114005038,"telegram_message_id":680461,"duration_ms":4539,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-17T19:37:13+00:00","event":"handoff_requested","telegram_user_id":1114005038,"telegram_message_id":680461,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-17T19:37:13+00:00","event":"handoff_mode_changed","telegram_user_id":1114005038,"telegram_message_id":680461,"first_handoff":false}
{"timestamp":"2026-09-17T19:37:14+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1114005038,"telegram_message_id":680461}
{"timestamp":"2026-09-17T19:37:15+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1114005038,"telegram_message_id":680461}
{"timestamp":"2026-09-17T19:37:15+00:00","event":"support_mode_check","telegram_user_id":1114005038,"telegram_message_id":680464,"support_mode":"HUMAN"}
{"timestamp":"2026-09-17T19:37:15+00:00","event":"ai_skipped","telegram_user_id":1114005038,"telegram_message_id":680464,"reason":"support_mode_human"}
{"timestamp":"2026-09-17T20:32:24+00:00","event":"support_mode_check","telegram_user_id":409025879,"telegram_message_id":680471,"support_mode":"AI"}
{"timestamp":"2026-09-17T20:32:24+00:00","event":"pipeline_missing_in_db","telegram_user_id":409025879,"telegram_message_id":680471,"amo_lead_id":null}
{"timestamp":"2026-09-17T20:32:24+00:00","event":"legacy_leadid_check","telegram_user_id":409025879,"telegram_message_id":680471,"legacy_leadid":"41126107"}
{"timestamp":"2026-09-17T20:32:25+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":409025879,"telegram_message_id":680471,"amo_lead_id":41126107,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-17T20:32:25+00:00","event":"pipeline_check","telegram_user_id":409025879,"telegram_message_id":680471,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T20:32:25+00:00","event":"ai_request","telegram_user_id":409025879,"telegram_message_id":680471,"message":"Здравствуйте! Хотела бы обратиться к вам за помощью. Вы меня перезаписали к инструктору на ВДНХ, ранее занималась во Владыкино. Текущий инструктор действительно классный, но к нему практически невозможно успеть записаться на вечера и в выходные. Я работаю с 9:00 до 19:00 и физически не могу приходить на занятия в этот временной промежуток. \n\nЯ записалась к вам в начале года и никак не рассчитывала, что попаду в ситуацию, когда: \n\n1. Инструктор #1 не будет выходить на связь 3 недели \n2. Инструктор #2 не сможет проводить занятия, так как сломалась машина \n3. Из-за пунктов выше мне придется тратить деньги на пролонгацию договора \n4. По итогу нет четкого графика и мои знания теряются, так как практикой не подкрепляются. \n\nМожете ли вы подобрать инструктора не исходя из локации, а исходя из моего графика? Также утеряна карточка, в которую необходимо было вписывать, какие навыки освоила. Как ее восстановить?"}
{"timestamp":"2026-09-17T20:32:29+00:00","event":"ai_response","telegram_user_id":409025879,"telegram_message_id":680471,"duration_ms":3460,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-17T20:32:29+00:00","event":"handoff_requested","telegram_user_id":409025879,"telegram_message_id":680471,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-17T20:32:29+00:00","event":"handoff_mode_changed","telegram_user_id":409025879,"telegram_message_id":680471,"first_handoff":false}
{"timestamp":"2026-09-17T20:32:29+00:00","event":"handoff_telegram_message_sent","telegram_user_id":409025879,"telegram_message_id":680471}
{"timestamp":"2026-09-17T20:32:29+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":409025879,"telegram_message_id":680471}
{"timestamp":"2026-09-17T20:43:52+00:00","event":"support_mode_check","telegram_user_id":5627469103,"telegram_message_id":680481,"support_mode":"AI"}
{"timestamp":"2026-09-17T20:43:52+00:00","event":"pipeline_check","telegram_user_id":5627469103,"telegram_message_id":680481,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T20:43:52+00:00","event":"ai_request","telegram_user_id":5627469103,"telegram_message_id":680481,"message":"Здравствуйте, подскажите пожалуйста, на данный момент где находится моя медицинская справка, у проверяющего гаи или где то в офисе автошколы?"}
{"timestamp":"2026-09-17T20:43:55+00:00","event":"ai_response","telegram_user_id":5627469103,"telegram_message_id":680481,"duration_ms":2887,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-17T20:43:55+00:00","event":"handoff_requested","telegram_user_id":5627469103,"telegram_message_id":680481,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-17T20:43:55+00:00","event":"sensei_prepare","telegram_user_id":5627469103,"telegram_message_id":680481,"amo_lead_id":"42016687"}
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{"timestamp":"2026-09-17T20:43:56+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5627469103,"telegram_message_id":680481}
{"timestamp":"2026-09-17T20:43:56+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5627469103,"telegram_message_id":680481}
{"timestamp":"2026-09-17T20:45:54+00:00","event":"support_mode_check","telegram_user_id":874311205,"telegram_message_id":680487,"support_mode":"AI"}
{"timestamp":"2026-09-17T20:45:54+00:00","event":"pipeline_check","telegram_user_id":874311205,"telegram_message_id":680487,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-17T20:45:54+00:00","event":"ai_request","telegram_user_id":874311205,"telegram_message_id":680487,"message":"Здравствуйте, у меня техническая проблема. Мне чтобы сдать теоретический экзамен, нужно посмотреть все видео, а у меня последнее видео (которое про первую помощь) не работает не в приложении на телефоне, не в вебверсии на компьютере в гугл хроме. Я не нашел контакт тех. поддержки системы, так что пишу вам, что мне делать?"}
{"timestamp":"2026-09-17T20:45:58+00:00","event":"ai_response","telegram_user_id":874311205,"telegram_message_id":680487,"duration_ms":3268,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-17T20:45:58+00:00","event":"handoff_requested","telegram_user_id":874311205,"telegram_message_id":680487,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-17T20:45:58+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":874311205,"telegram_message_id":680487}
{"timestamp":"2026-09-17T20:59:41+00:00","event":"support_mode_check","telegram_user_id":874311205,"telegram_message_id":680495,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-17T21:00:10+00:00","event":"ai_skipped","telegram_user_id":874311205,"telegram_message_id":680498,"reason":"support_mode_human"}
{"timestamp":"2026-09-17T21:18:04+00:00","event":"support_mode_check","telegram_user_id":629797627,"telegram_message_id":680504,"support_mode":"HUMAN"}
{"timestamp":"2026-09-17T21:18:04+00:00","event":"ai_skipped","telegram_user_id":629797627,"telegram_message_id":680504,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T01:40:44+00:00","event":"support_mode_check","telegram_user_id":665692633,"telegram_message_id":680509,"support_mode":"AI"}
{"timestamp":"2026-09-18T01:40:44+00:00","event":"pipeline_missing_in_db","telegram_user_id":665692633,"telegram_message_id":680509,"amo_lead_id":null}
{"timestamp":"2026-09-18T01:40:44+00:00","event":"legacy_leadid_check","telegram_user_id":665692633,"telegram_message_id":680509,"legacy_leadid":"0"}
{"timestamp":"2026-09-18T01:40:44+00:00","event":"pipeline_fetch_skipped","telegram_user_id":665692633,"telegram_message_id":680509,"reason":"amo_lead_id_and_legacy_leadid_empty"}
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{"timestamp":"2026-09-18T01:40:44+00:00","event":"ai_skipped","telegram_user_id":665692633,"telegram_message_id":680509,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T04:01:27+00:00","event":"support_mode_check","telegram_user_id":768172862,"telegram_message_id":680510,"support_mode":"AI"}
{"timestamp":"2026-09-18T04:01:27+00:00","event":"pipeline_check","telegram_user_id":768172862,"telegram_message_id":680510,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T04:01:27+00:00","event":"ai_request","telegram_user_id":768172862,"telegram_message_id":680510,"message":"Здравствуйте, ничего не отправили"}
{"timestamp":"2026-09-18T04:01:27+00:00","event":"ai_response","telegram_user_id":768172862,"telegram_message_id":680510,"duration_ms":353,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-18T04:01:29+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":768172862,"telegram_message_id":680510}
{"timestamp":"2026-09-18T04:36:11+00:00","event":"support_mode_check","telegram_user_id":769677723,"telegram_message_id":680514,"support_mode":"AI"}
{"timestamp":"2026-09-18T04:36:11+00:00","event":"pipeline_check","telegram_user_id":769677723,"telegram_message_id":680514,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T04:36:11+00:00","event":"ai_request","telegram_user_id":769677723,"telegram_message_id":680514,"message":"Хорошо"}
{"timestamp":"2026-09-18T04:36:14+00:00","event":"ai_response","telegram_user_id":769677723,"telegram_message_id":680514,"duration_ms":3509,"action":"ANSWER","answer":"Пожалуйста! Если появятся вопросы — обращайтесь."}
{"timestamp":"2026-09-18T04:36:15+00:00","event":"telegram_ai_answer_sent","telegram_user_id":769677723,"telegram_message_id":680514,"answer":"Пожалуйста! Если появятся вопросы — обращайтесь."}
{"timestamp":"2026-09-18T04:36:15+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":769677723,"telegram_message_id":680514}
{"timestamp":"2026-09-18T04:36:37+00:00","event":"support_mode_check","telegram_user_id":769677723,"telegram_message_id":680517,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T04:36:37+00:00","event":"ai_skipped","telegram_user_id":769677723,"telegram_message_id":680517,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T04:53:31+00:00","event":"support_mode_check","telegram_user_id":1118844480,"telegram_message_id":680518,"support_mode":"AI"}
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{"timestamp":"2026-09-18T04:53:31+00:00","event":"ai_request","telegram_user_id":1118844480,"telegram_message_id":680518,"message":"Здравствуйте, подскажите, где забрать документы?"}
{"timestamp":"2026-09-18T04:53:35+00:00","event":"ai_response","telegram_user_id":1118844480,"telegram_message_id":680518,"duration_ms":4028,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-18T04:53:35+00:00","event":"handoff_requested","telegram_user_id":1118844480,"telegram_message_id":680518,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-18T04:53:35+00:00","event":"handoff_mode_changed","telegram_user_id":1118844480,"telegram_message_id":680518,"first_handoff":false}
{"timestamp":"2026-09-18T04:53:35+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1118844480,"telegram_message_id":680518}
{"timestamp":"2026-09-18T04:53:36+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1118844480,"telegram_message_id":680518}
{"timestamp":"2026-09-18T05:21:44+00:00","event":"support_mode_check","telegram_user_id":1412429480,"telegram_message_id":680521,"support_mode":"AI"}
{"timestamp":"2026-09-18T05:21:44+00:00","event":"pipeline_missing_in_db","telegram_user_id":1412429480,"telegram_message_id":680521,"amo_lead_id":null}
{"timestamp":"2026-09-18T05:21:44+00:00","event":"legacy_leadid_check","telegram_user_id":1412429480,"telegram_message_id":680521,"legacy_leadid":"41718043"}
{"timestamp":"2026-09-18T05:21:46+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1412429480,"telegram_message_id":680521,"contact_id":41718043,"linked_leads_count":2}
{"timestamp":"2026-09-18T05:21:47+00:00","event":"contact_lead_checked","telegram_user_id":1412429480,"telegram_message_id":680521,"contact_id":41718043,"amo_lead_id":41457921,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-18T05:21:47+00:00","event":"contact_lead_checked","telegram_user_id":1412429480,"telegram_message_id":680521,"contact_id":41718043,"amo_lead_id":41463751,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-18T05:21:47+00:00","event":"contact_ai_lead_found","telegram_user_id":1412429480,"telegram_message_id":680521,"contact_id":41718043,"amo_lead_id":41463751,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-18T05:21:47+00:00","event":"pipeline_check","telegram_user_id":1412429480,"telegram_message_id":680521,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T05:21:47+00:00","event":"ai_request","telegram_user_id":1412429480,"telegram_message_id":680521,"message":"Здравствуйте, можно ли у вас заказать справку для вычета НДФЛ?"}
{"timestamp":"2026-09-18T05:21:50+00:00","event":"ai_response","telegram_user_id":1412429480,"telegram_message_id":680521,"duration_ms":2504,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-18T05:21:50+00:00","event":"handoff_requested","telegram_user_id":1412429480,"telegram_message_id":680521,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-18T05:21:50+00:00","event":"handoff_mode_changed","telegram_user_id":1412429480,"telegram_message_id":680521,"first_handoff":false}
{"timestamp":"2026-09-18T05:21:52+00:00","event":"handoff_telegram_message_error","telegram_user_id":1412429480,"telegram_message_id":680521,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2703 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-18T05:21:52+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1412429480,"telegram_message_id":680521}
{"timestamp":"2026-09-18T06:05:39+00:00","event":"support_mode_check","telegram_user_id":1904923115,"telegram_message_id":680527,"support_mode":"AI"}
{"timestamp":"2026-09-18T06:05:39+00:00","event":"pipeline_check","telegram_user_id":1904923115,"telegram_message_id":680527,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T06:05:39+00:00","event":"ai_request","telegram_user_id":1904923115,"telegram_message_id":680527,"message":"Здравствуйте!В понедельник я приеду за документами"}
{"timestamp":"2026-09-18T06:05:44+00:00","event":"ai_response","telegram_user_id":1904923115,"telegram_message_id":680527,"duration_ms":4319,"action":"ANSWER","answer":"В понедельник офис закрыт. Документы выдают по средам и субботам, но перед поездкой нужно предварительно согласовать выдачу и уточнить офис."}
{"timestamp":"2026-09-18T06:05:46+00:00","event":"telegram_ai_answer_error","telegram_user_id":1904923115,"telegram_message_id":680527,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2702 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-18T06:05:46+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1904923115,"telegram_message_id":680527}
{"timestamp":"2026-09-18T06:05:59+00:00","event":"support_mode_check","telegram_user_id":1904923115,"telegram_message_id":680529,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T06:05:59+00:00","event":"ai_skipped","telegram_user_id":1904923115,"telegram_message_id":680529,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T06:17:48+00:00","event":"support_mode_check","telegram_user_id":665692633,"telegram_message_id":680542,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T06:17:48+00:00","event":"ai_skipped","telegram_user_id":665692633,"telegram_message_id":680542,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T06:20:43+00:00","event":"support_mode_check","telegram_user_id":5899608481,"telegram_message_id":680552,"support_mode":"AI"}
{"timestamp":"2026-09-18T06:20:43+00:00","event":"pipeline_missing_in_db","telegram_user_id":5899608481,"telegram_message_id":680552,"amo_lead_id":null}
{"timestamp":"2026-09-18T06:20:43+00:00","event":"legacy_leadid_check","telegram_user_id":5899608481,"telegram_message_id":680552,"legacy_leadid":"42212361"}
{"timestamp":"2026-09-18T06:20:45+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":5899608481,"telegram_message_id":680552,"contact_id":42212361,"linked_leads_count":1}
{"timestamp":"2026-09-18T06:20:45+00:00","event":"contact_lead_checked","telegram_user_id":5899608481,"telegram_message_id":680552,"contact_id":42212361,"amo_lead_id":42104851,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-18T06:20:45+00:00","event":"contact_ai_lead_found","telegram_user_id":5899608481,"telegram_message_id":680552,"contact_id":42212361,"amo_lead_id":42104851,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-18T06:20:45+00:00","event":"pipeline_check","telegram_user_id":5899608481,"telegram_message_id":680552,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T06:20:45+00:00","event":"ai_request","telegram_user_id":5899608481,"telegram_message_id":680552,"message":"Коломенская, Технопарк"}
{"timestamp":"2026-09-18T06:20:56+00:00","event":"ai_response","telegram_user_id":5899608481,"telegram_message_id":680552,"duration_ms":10364,"action":"ANSWER","answer":"Офис автошколы находится у м. Технопарк. Точный адрес указан в актуальном разделе «Контакты» на официальном сайте."}
{"timestamp":"2026-09-18T06:20:56+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5899608481,"telegram_message_id":680552,"answer":"Офис автошколы находится у м. Технопарк. Точный адрес указан в актуальном разделе «Контакты» на официальном сайте."}
{"timestamp":"2026-09-18T06:20:56+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5899608481,"telegram_message_id":680552}
{"timestamp":"2026-09-18T06:23:32+00:00","event":"support_mode_check","telegram_user_id":883857638,"telegram_message_id":680557,"support_mode":"AI"}
{"timestamp":"2026-09-18T06:23:32+00:00","event":"pipeline_missing_in_db","telegram_user_id":883857638,"telegram_message_id":680557,"amo_lead_id":null}
{"timestamp":"2026-09-18T06:23:32+00:00","event":"legacy_leadid_check","telegram_user_id":883857638,"telegram_message_id":680557,"legacy_leadid":"40173745"}
{"timestamp":"2026-09-18T06:23:34+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":883857638,"telegram_message_id":680557,"amo_lead_id":40173745,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-18T06:23:34+00:00","event":"pipeline_check","telegram_user_id":883857638,"telegram_message_id":680557,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T06:23:34+00:00","event":"ai_request","telegram_user_id":883857638,"telegram_message_id":680557,"message":"Добрый день. Маршрут почему-то на Отрадном, хотя мне несколько раз говорили что экзамен и внутренний и гибдд будет на Селигерской.\n\nУточните, где в итоге будет экзамен гибдд и можно ли закрепить за мной именно Селигерскую?"}
{"timestamp":"2026-09-18T06:23:39+00:00","event":"ai_response","telegram_user_id":883857638,"telegram_message_id":680557,"duration_ms":4942,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-18T06:23:39+00:00","event":"handoff_requested","telegram_user_id":883857638,"telegram_message_id":680557,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-18T06:23:39+00:00","event":"handoff_mode_changed","telegram_user_id":883857638,"telegram_message_id":680557,"first_handoff":false}
{"timestamp":"2026-09-18T06:23:39+00:00","event":"handoff_telegram_message_sent","telegram_user_id":883857638,"telegram_message_id":680557}
{"timestamp":"2026-09-18T06:23:39+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":883857638,"telegram_message_id":680557}
{"timestamp":"2026-09-18T06:27:26+00:00","event":"support_mode_check","telegram_user_id":640068714,"telegram_message_id":680562,"support_mode":"AI"}
{"timestamp":"2026-09-18T06:27:26+00:00","event":"pipeline_missing_in_db","telegram_user_id":640068714,"telegram_message_id":680562,"amo_lead_id":null}
{"timestamp":"2026-09-18T06:27:26+00:00","event":"legacy_leadid_check","telegram_user_id":640068714,"telegram_message_id":680562,"legacy_leadid":"12191"}
{"timestamp":"2026-09-18T06:27:27+00:00","event":"legacy_contact_fetch_error","telegram_user_id":640068714,"telegram_message_id":680562,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-18T06:27:27+00:00","event":"pipeline_check","telegram_user_id":640068714,"telegram_message_id":680562,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T06:27:27+00:00","event":"ai_skipped","telegram_user_id":640068714,"telegram_message_id":680562,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T06:31:37+00:00","event":"support_mode_check","telegram_user_id":794438926,"telegram_message_id":680564,"support_mode":"AI"}
{"timestamp":"2026-09-18T06:31:37+00:00","event":"pipeline_missing_in_db","telegram_user_id":794438926,"telegram_message_id":680564,"amo_lead_id":null}
{"timestamp":"2026-09-18T06:31:37+00:00","event":"legacy_leadid_check","telegram_user_id":794438926,"telegram_message_id":680564,"legacy_leadid":"41601257"}
{"timestamp":"2026-09-18T06:31:38+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":794438926,"telegram_message_id":680564,"contact_id":41601257,"linked_leads_count":2}
{"timestamp":"2026-09-18T06:31:39+00:00","event":"contact_lead_checked","telegram_user_id":794438926,"telegram_message_id":680564,"contact_id":41601257,"amo_lead_id":41332779,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-18T06:31:39+00:00","event":"contact_lead_checked","telegram_user_id":794438926,"telegram_message_id":680564,"contact_id":41601257,"amo_lead_id":41367171,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-18T06:31:39+00:00","event":"contact_ai_lead_found","telegram_user_id":794438926,"telegram_message_id":680564,"contact_id":41601257,"amo_lead_id":41367171,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-18T06:31:39+00:00","event":"pipeline_check","telegram_user_id":794438926,"telegram_message_id":680564,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T06:31:39+00:00","event":"ai_request","telegram_user_id":794438926,"telegram_message_id":680564,"message":"А сдача внутреннего экзамена по вождению обязательна,если ты будешь самостоятельно сдавать экзамены в ГАИ?"}
{"timestamp":"2026-09-18T06:31:47+00:00","event":"ai_response","telegram_user_id":794438926,"telegram_message_id":680564,"duration_ms":7268,"action":"ANSWER","answer":"Да. Для самостоятельной сдачи экзаменов в ГИБДД необходимо сначала сдать оба внутренних экзамена автошколы: теоретический и практический. 100% практики само по себе не означает сдачу внутреннего вождения. Затем нужно согласовать выдачу документов и забрать их в автошколе."}
{"timestamp":"2026-09-18T06:31:47+00:00","event":"telegram_ai_answer_sent","telegram_user_id":794438926,"telegram_message_id":680564,"answer":"Да. Для самостоятельной сдачи экзаменов в ГИБДД необходимо сначала сдать оба внутренних экзамена автошколы: теоретический и практический. 100% практики само по себе не означает сдачу внутреннего вождения. Затем нужно согласовать выдачу документов и забрать их в автошколе."}
{"timestamp":"2026-09-18T06:31:47+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":794438926,"telegram_message_id":680564}
{"timestamp":"2026-09-18T06:32:32+00:00","event":"support_mode_check","telegram_user_id":645679336,"telegram_message_id":680567,"support_mode":"AI"}
{"timestamp":"2026-09-18T06:32:32+00:00","event":"pipeline_missing_in_db","telegram_user_id":645679336,"telegram_message_id":680567,"amo_lead_id":null}
{"timestamp":"2026-09-18T06:32:32+00:00","event":"legacy_leadid_check","telegram_user_id":645679336,"telegram_message_id":680567,"legacy_leadid":"40343471"}
{"timestamp":"2026-09-18T06:32:33+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":645679336,"telegram_message_id":680567,"amo_lead_id":40343471,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-18T06:32:33+00:00","event":"pipeline_check","telegram_user_id":645679336,"telegram_message_id":680567,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T06:32:33+00:00","event":"ai_request","telegram_user_id":645679336,"telegram_message_id":680567,"message":"Добрый день"}
{"timestamp":"2026-09-18T06:32:35+00:00","event":"ai_response","telegram_user_id":645679336,"telegram_message_id":680567,"duration_ms":2053,"action":"ANSWER","answer":"Добрый день! Чем могу помочь?"}
{"timestamp":"2026-09-18T06:32:35+00:00","event":"telegram_ai_answer_sent","telegram_user_id":645679336,"telegram_message_id":680567,"answer":"Добрый день! Чем могу помочь?"}
{"timestamp":"2026-09-18T06:32:35+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":645679336,"telegram_message_id":680567}
{"timestamp":"2026-09-18T06:32:39+00:00","event":"support_mode_check","telegram_user_id":645679336,"telegram_message_id":680570,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T06:32:39+00:00","event":"ai_skipped","telegram_user_id":645679336,"telegram_message_id":680570,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T06:32:40+00:00","event":"support_mode_check","telegram_user_id":794438926,"telegram_message_id":680571,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T06:32:40+00:00","event":"ai_skipped","telegram_user_id":794438926,"telegram_message_id":680571,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T06:39:58+00:00","event":"support_mode_check","telegram_user_id":7851208479,"telegram_message_id":680572,"support_mode":"AI"}
{"timestamp":"2026-09-18T06:39:58+00:00","event":"pipeline_check","telegram_user_id":7851208479,"telegram_message_id":680572,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T06:39:58+00:00","event":"ai_request","telegram_user_id":7851208479,"telegram_message_id":680572,"message":"здравствуйте, значит я наверное не так поняла вас🥹🥹а можно что то сделать?"}
{"timestamp":"2026-09-18T06:40:04+00:00","event":"ai_response","telegram_user_id":7851208479,"telegram_message_id":680572,"duration_ms":5746,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-18T06:40:04+00:00","event":"handoff_requested","telegram_user_id":7851208479,"telegram_message_id":680572,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-18T06:40:04+00:00","event":"handoff_mode_changed","telegram_user_id":7851208479,"telegram_message_id":680572,"first_handoff":false}
{"timestamp":"2026-09-18T06:40:04+00:00","event":"handoff_telegram_message_sent","telegram_user_id":7851208479,"telegram_message_id":680572}
{"timestamp":"2026-09-18T06:40:04+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":7851208479,"telegram_message_id":680572}
{"timestamp":"2026-09-18T06:40:18+00:00","event":"support_mode_check","telegram_user_id":7851208479,"telegram_message_id":680575,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T06:40:18+00:00","event":"ai_skipped","telegram_user_id":7851208479,"telegram_message_id":680575,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T06:40:29+00:00","event":"support_mode_check","telegram_user_id":7851208479,"telegram_message_id":680576,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T06:40:29+00:00","event":"ai_skipped","telegram_user_id":7851208479,"telegram_message_id":680576,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T06:55:42+00:00","event":"support_mode_check","telegram_user_id":858708881,"telegram_message_id":680588,"support_mode":"AI"}
{"timestamp":"2026-09-18T06:55:42+00:00","event":"pipeline_missing_in_db","telegram_user_id":858708881,"telegram_message_id":680588,"amo_lead_id":null}
{"timestamp":"2026-09-18T06:55:42+00:00","event":"legacy_leadid_check","telegram_user_id":858708881,"telegram_message_id":680588,"legacy_leadid":"12191"}
{"timestamp":"2026-09-18T06:55:44+00:00","event":"legacy_contact_fetch_error","telegram_user_id":858708881,"telegram_message_id":680588,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-18T06:55:44+00:00","event":"pipeline_check","telegram_user_id":858708881,"telegram_message_id":680588,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T06:55:44+00:00","event":"ai_skipped","telegram_user_id":858708881,"telegram_message_id":680588,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T06:55:56+00:00","event":"support_mode_check","telegram_user_id":858708881,"telegram_message_id":680590,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T06:55:56+00:00","event":"ai_skipped","telegram_user_id":858708881,"telegram_message_id":680590,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T06:56:01+00:00","event":"support_mode_check","telegram_user_id":858708881,"telegram_message_id":680591,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T06:56:01+00:00","event":"ai_skipped","telegram_user_id":858708881,"telegram_message_id":680591,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T06:56:43+00:00","event":"support_mode_check","telegram_user_id":492075981,"telegram_message_id":680593,"support_mode":"AI"}
{"timestamp":"2026-09-18T06:56:43+00:00","event":"pipeline_missing_in_db","telegram_user_id":492075981,"telegram_message_id":680593,"amo_lead_id":"42984687"}
{"timestamp":"2026-09-18T06:56:44+00:00","event":"pipeline_fetched_from_amocrm","telegram_user_id":492075981,"telegram_message_id":680593,"amo_lead_id":"42984687","amo_pipeline_id":3732193}
{"timestamp":"2026-09-18T06:56:44+00:00","event":"pipeline_saved_to_db","telegram_user_id":492075981,"telegram_message_id":680593,"amo_pipeline_id":3732193,"saved":true}
{"timestamp":"2026-09-18T06:56:44+00:00","event":"pipeline_check","telegram_user_id":492075981,"telegram_message_id":680593,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T06:56:44+00:00","event":"ai_request","telegram_user_id":492075981,"telegram_message_id":680593,"message":"Авторизовать в приложение «хочу водить»"}
{"timestamp":"2026-09-18T06:56:47+00:00","event":"ai_response","telegram_user_id":492075981,"telegram_message_id":680593,"duration_ms":2729,"action":"ANSWER","answer":"Для обучения используйте приложение «Хочу водить» или веб-версию учебного кабинета. Войдите по данным, которые вы получили после оформления курса. Старое приложение «Автошкола-Контроль» больше не используется."}
{"timestamp":"2026-09-18T06:56:47+00:00","event":"telegram_ai_answer_sent","telegram_user_id":492075981,"telegram_message_id":680593,"answer":"Для обучения используйте приложение «Хочу водить» или веб-версию учебного кабинета. Войдите по данным, которые вы получили после оформления курса. Старое приложение «Автошкола-Контроль» больше не используется."}
{"timestamp":"2026-09-18T06:56:47+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":492075981,"telegram_message_id":680593}
{"timestamp":"2026-09-18T07:06:09+00:00","event":"support_mode_check","telegram_user_id":1988445772,"telegram_message_id":680597,"support_mode":"AI"}
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{"timestamp":"2026-09-18T07:13:45+00:00","event":"ai_request","telegram_user_id":1375744503,"telegram_message_id":680606,"message":"Добрый день. Я сегодня сдала внутренний практический экзамен. Хотела бы у вас спросить какие следующие или действие и можете ли сориентировать по всем срокам — сколько где ждать. К сожалению мне нужно переезжать и ближайшее время и если сдача займет больше времени чем я планировала, то сдавать буду уже следующим летом"}
{"timestamp":"2026-09-18T07:14:17+00:00","event":"ai_response","telegram_user_id":1375744503,"telegram_message_id":680606,"duration_ms":31835,"action":"ANSWER","answer":"Если внутренний практический экзамен зачтён, следующий этап — экзамены в ГИБДД с автошколой. Школа подаёт документы и сопровождает вас; дальнейшие инструкции публикуются в экзаменационном чате.\n\nПо срокам:\n- точный срок подачи документов и назначения экзамена в материалах не указан;\n- первые три попытки практики в ГИБДД проходят с интервалом не менее 7 дней;\n- последующие попытки — через 6–9 месяцев;\n- сданная теория действительна 6 месяцев;\n- теория в ГИБДД сдаётся бесплатно, первая практика — бесплатно, последующие практические попытки требуют аренды автомобиля за 2 000 ₽.\n\nДокументы об окончании выдают по средам и субботам, но выдачу и офис нужно заранее согласовать. Точный персональный статус документов и даты экзаменов можно уточнить только у сотрудника автошколы."}
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{"timestamp":"2026-09-18T07:16:44+00:00","event":"ai_request","telegram_user_id":471175376,"telegram_message_id":680611,"message":"Здравствуйте \nЯ сделала мед справку"}
{"timestamp":"2026-09-18T07:17:01+00:00","event":"ai_response","telegram_user_id":471175376,"telegram_message_id":680611,"duration_ms":17421,"action":"ANSWER","answer":"Спасибо! Передайте, пожалуйста, медицинскую справку в автошколу. Для уточнения способа и статуса регистрации обратитесь к сотруднику автошколы."}
{"timestamp":"2026-09-18T07:17:02+00:00","event":"telegram_ai_answer_sent","telegram_user_id":471175376,"telegram_message_id":680611,"answer":"Спасибо! Передайте, пожалуйста, медицинскую справку в автошколу. Для уточнения способа и статуса регистрации обратитесь к сотруднику автошколы."}
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{"timestamp":"2026-09-18T07:21:55+00:00","event":"ai_request","telegram_user_id":897966761,"telegram_message_id":680621,"message":"Здравствуйте, мой автоинструктор(Игорь Николаевич) написал, что ближайшие 3 месяца его не будет, и сказал написать Вам для его замены. Можете записать меня к другому? Занятия должны проходить около бульвара Дмитрия Донского"}
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{"timestamp":"2026-09-18T07:39:29+00:00","event":"ai_request","telegram_user_id":156278429,"telegram_message_id":680650,"message":"Добрый день! \nПодскажите, когда я могу забрать документы?"}
{"timestamp":"2026-09-18T07:39:42+00:00","event":"ai_response","telegram_user_id":156278429,"telegram_message_id":680650,"duration_ms":12653,"action":"ANSWER","answer":"Документы об окончании можно забрать по средам и субботам. Перед поездкой нужно предварительно согласовать выдачу и уточнить офис, где они находятся."}
{"timestamp":"2026-09-18T07:39:42+00:00","event":"telegram_ai_answer_sent","telegram_user_id":156278429,"telegram_message_id":680650,"answer":"Документы об окончании можно забрать по средам и субботам. Перед поездкой нужно предварительно согласовать выдачу и уточнить офис, где они находятся."}
{"timestamp":"2026-09-18T07:39:43+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":156278429,"telegram_message_id":680650}
{"timestamp":"2026-09-18T07:40:15+00:00","event":"support_mode_check","telegram_user_id":156278429,"telegram_message_id":680655,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-18T07:42:33+00:00","event":"ai_request","telegram_user_id":1243713243,"telegram_message_id":680661,"message":"Здравствуйте, сегодня не получится подъехать, в какой другой день я могу подъехать ?"}
{"timestamp":"2026-09-18T07:42:37+00:00","event":"ai_response","telegram_user_id":1243713243,"telegram_message_id":680661,"duration_ms":3620,"action":"ANSWER","answer":"Документы об окончании можно забрать в среду или субботу. Перед визитом нужно предварительно согласовать выдачу и уточнить офис."}
{"timestamp":"2026-09-18T07:42:37+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1243713243,"telegram_message_id":680661,"answer":"Документы об окончании можно забрать в среду или субботу. Перед визитом нужно предварительно согласовать выдачу и уточнить офис."}
{"timestamp":"2026-09-18T07:42:37+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1243713243,"telegram_message_id":680661}
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{"timestamp":"2026-09-18T07:45:11+00:00","event":"ai_request","telegram_user_id":679245575,"telegram_message_id":680669,"message":"Добрый день,  подскажите пожалуйста на беломорской или водном стадионе есть свободные инструктора?"}
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{"timestamp":"2026-09-18T08:00:33+00:00","event":"ai_response","telegram_user_id":775933271,"telegram_message_id":680702,"duration_ms":2479,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-18T08:04:01+00:00","event":"support_mode_check","telegram_user_id":883857638,"telegram_message_id":680712,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-18T08:09:21+00:00","event":"support_mode_check","telegram_user_id":8044782938,"telegram_message_id":680721,"support_mode":"AI"}
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{"timestamp":"2026-09-18T08:09:21+00:00","event":"ai_request","telegram_user_id":8044782938,"telegram_message_id":680721,"message":"Пожалуйста, ответьте на мой вопрос"}
{"timestamp":"2026-09-18T08:09:23+00:00","event":"ai_response","telegram_user_id":8044782938,"telegram_message_id":680721,"duration_ms":2510,"action":"ANSWER","answer":"Уточните, пожалуйста, ваш вопрос."}
{"timestamp":"2026-09-18T08:09:24+00:00","event":"telegram_ai_answer_sent","telegram_user_id":8044782938,"telegram_message_id":680721,"answer":"Уточните, пожалуйста, ваш вопрос."}
{"timestamp":"2026-09-18T08:09:24+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":8044782938,"telegram_message_id":680721}
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{"timestamp":"2026-09-18T08:10:47+00:00","event":"ai_request","telegram_user_id":8044782938,"telegram_message_id":680724,"message":"Добрый день, пожалуйста подскажите, приходил ли запрос из ГИБДД на подтверждение автошколы, я была с документами в ГИБДД  10.09.26. Сказали, что пригласят на экзамен после подтверждения автошколы."}
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{"timestamp":"2026-09-18T08:36:52+00:00","event":"ai_request","telegram_user_id":5091717227,"telegram_message_id":680809,"message":"Здравствуйте \nКогда можно забрать документы об окончании"}
{"timestamp":"2026-09-18T08:36:56+00:00","event":"ai_response","telegram_user_id":5091717227,"telegram_message_id":680809,"duration_ms":4363,"action":"ANSWER","answer":"Документы об окончании выдают по средам и субботам. Перед визитом нужно предварительно согласовать выдачу и уточнить офис, где находятся документы."}
{"timestamp":"2026-09-18T08:36:59+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5091717227,"telegram_message_id":680809,"answer":"Документы об окончании выдают по средам и субботам. Перед визитом нужно предварительно согласовать выдачу и уточнить офис, где находятся документы."}
{"timestamp":"2026-09-18T08:36:59+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5091717227,"telegram_message_id":680809}
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{"timestamp":"2026-09-18T08:38:00+00:00","event":"ai_request","telegram_user_id":5091717227,"telegram_message_id":680813,"message":"И где находится офис"}
{"timestamp":"2026-09-18T08:38:05+00:00","event":"ai_response","telegram_user_id":5091717227,"telegram_message_id":680813,"duration_ms":4201,"action":"ANSWER","answer":"У автошколы два офиса:\n\n- м. Технопарк: г. Москва, проспект Андропова, д. 8  \n- м. Достоевская: г. Москва, Суворовская площадь, 1/52к2"}
{"timestamp":"2026-09-18T08:38:05+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5091717227,"telegram_message_id":680813,"answer":"У автошколы два офиса:\n\n- м. Технопарк: г. Москва, проспект Андропова, д. 8  \n- м. Достоевская: г. Москва, Суворовская площадь, 1/52к2"}
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{"timestamp":"2026-09-18T08:38:06+00:00","event":"ai_request","telegram_user_id":5091717227,"telegram_message_id":680815,"message":"Как мне узнать?"}
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{"timestamp":"2026-09-18T08:49:40+00:00","event":"ai_request","telegram_user_id":1084927844,"telegram_message_id":680837,"message":"Здравствуйте"}
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{"timestamp":"2026-09-18T08:49:46+00:00","event":"ai_request","telegram_user_id":1084927844,"telegram_message_id":680838,"message":"Заморозьте обучение"}
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{"timestamp":"2026-09-18T09:11:25+00:00","event":"ai_request","telegram_user_id":842638144,"telegram_message_id":680881,"message":"понял. спасибо"}
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{"timestamp":"2026-09-18T09:41:35+00:00","event":"pipeline_check","telegram_user_id":613290143,"telegram_message_id":680958,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T09:41:35+00:00","event":"ai_request","telegram_user_id":613290143,"telegram_message_id":680958,"message":"Добрый день! Назначьте мне, пожалуйста, другого инструктора. С текущим сложились плохие отношения, на занятиях он зачастую неуважительно относился ко мне, не оскорблял, но постоянно повышал голос, мог грубо высмеять любую маленькую оплошность и т.д. Последней каплей стал сегодняшний день. Впервые за всё время занятий я задерживалась из-за форс-мажора на 10-15 минут, предупредила его об этом. На что получила ответ \"это я задерживаюсь, ты опаздываешь\". При этом во вторник он сам отменил занятие за полчаса (!) до начала, сославшись на \"срочно съездить на ремонт\"."}
{"timestamp":"2026-09-18T09:41:38+00:00","event":"ai_response","telegram_user_id":613290143,"telegram_message_id":680958,"duration_ms":2752,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-18T09:41:38+00:00","event":"handoff_requested","telegram_user_id":613290143,"telegram_message_id":680958,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-18T09:41:38+00:00","event":"handoff_mode_changed","telegram_user_id":613290143,"telegram_message_id":680958,"first_handoff":true}
{"timestamp":"2026-09-18T09:41:38+00:00","event":"sensei_prepare","telegram_user_id":613290143,"telegram_message_id":680958,"amo_lead_id":"42113925"}
{"timestamp":"2026-09-18T09:41:39+00:00","event":"sensei_started","telegram_user_id":613290143,"telegram_message_id":680958,"amo_lead_id":"42113925","result":true}
{"timestamp":"2026-09-18T09:41:39+00:00","event":"handoff_telegram_message_sent","telegram_user_id":613290143,"telegram_message_id":680958}
{"timestamp":"2026-09-18T09:41:39+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":613290143,"telegram_message_id":680958}
{"timestamp":"2026-09-18T09:44:11+00:00","event":"support_mode_check","telegram_user_id":613290143,"telegram_message_id":680969,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T09:44:11+00:00","event":"ai_skipped","telegram_user_id":613290143,"telegram_message_id":680969,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T09:45:40+00:00","event":"support_mode_check","telegram_user_id":492075981,"telegram_message_id":680972,"support_mode":"AI"}
{"timestamp":"2026-09-18T09:45:40+00:00","event":"pipeline_check","telegram_user_id":492075981,"telegram_message_id":680972,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T09:45:40+00:00","event":"ai_request","telegram_user_id":492075981,"telegram_message_id":680972,"message":"Да, большое спасибо"}
{"timestamp":"2026-09-18T09:45:43+00:00","event":"ai_response","telegram_user_id":492075981,"telegram_message_id":680972,"duration_ms":2393,"action":"ANSWER","answer":"Пожалуйста! рады были помочь."}
{"timestamp":"2026-09-18T09:45:45+00:00","event":"telegram_ai_answer_error","telegram_user_id":492075981,"telegram_message_id":680972,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2702 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-18T09:45:45+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":492075981,"telegram_message_id":680972}
{"timestamp":"2026-09-18T09:50:06+00:00","event":"support_mode_check","telegram_user_id":1065215473,"telegram_message_id":680979,"support_mode":"AI"}
{"timestamp":"2026-09-18T09:50:06+00:00","event":"pipeline_missing_in_db","telegram_user_id":1065215473,"telegram_message_id":680979,"amo_lead_id":null}
{"timestamp":"2026-09-18T09:50:06+00:00","event":"legacy_leadid_check","telegram_user_id":1065215473,"telegram_message_id":680979,"legacy_leadid":"40452815"}
{"timestamp":"2026-09-18T09:50:08+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1065215473,"telegram_message_id":680979,"contact_id":40452815,"linked_leads_count":5}
{"timestamp":"2026-09-18T09:50:09+00:00","event":"contact_lead_checked","telegram_user_id":1065215473,"telegram_message_id":680979,"contact_id":40452815,"amo_lead_id":40054811,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-18T09:50:10+00:00","event":"contact_lead_checked","telegram_user_id":1065215473,"telegram_message_id":680979,"contact_id":40452815,"amo_lead_id":40325965,"amo_pipeline_id":3768526}
{"timestamp":"2026-09-18T09:50:11+00:00","event":"contact_lead_checked","telegram_user_id":1065215473,"telegram_message_id":680979,"contact_id":40452815,"amo_lead_id":42398151,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-18T09:50:12+00:00","event":"contact_lead_checked","telegram_user_id":1065215473,"telegram_message_id":680979,"contact_id":40452815,"amo_lead_id":42475155,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-18T09:50:12+00:00","event":"contact_ai_lead_found","telegram_user_id":1065215473,"telegram_message_id":680979,"contact_id":40452815,"amo_lead_id":42475155,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-18T09:50:12+00:00","event":"pipeline_check","telegram_user_id":1065215473,"telegram_message_id":680979,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T09:50:12+00:00","event":"ai_request","telegram_user_id":1065215473,"telegram_message_id":680979,"message":"еще раз хочу уточнить, в ГИБДД все документы в порядке, мне осталось только сдать все внутренние экзамены и сразу смогу пойти в ГИБДД?"}
{"timestamp":"2026-09-18T09:50:48+00:00","event":"ai_response","telegram_user_id":1065215473,"telegram_message_id":680979,"duration_ms":36266,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-18T09:50:48+00:00","event":"handoff_requested","telegram_user_id":1065215473,"telegram_message_id":680979,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-18T09:50:48+00:00","event":"handoff_mode_changed","telegram_user_id":1065215473,"telegram_message_id":680979,"first_handoff":true}
{"timestamp":"2026-09-18T09:50:48+00:00","event":"sensei_prepare","telegram_user_id":1065215473,"telegram_message_id":680979,"amo_lead_id":"42475155"}
{"timestamp":"2026-09-18T09:50:50+00:00","event":"sensei_started","telegram_user_id":1065215473,"telegram_message_id":680979,"amo_lead_id":"42475155","result":true}
{"timestamp":"2026-09-18T09:50:50+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1065215473,"telegram_message_id":680979}
{"timestamp":"2026-09-18T09:50:50+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1065215473,"telegram_message_id":680979}
{"timestamp":"2026-09-18T09:51:23+00:00","event":"support_mode_check","telegram_user_id":788895825,"telegram_message_id":680985,"support_mode":"AI"}
{"timestamp":"2026-09-18T09:51:23+00:00","event":"pipeline_check","telegram_user_id":788895825,"telegram_message_id":680985,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T09:51:23+00:00","event":"ai_request","telegram_user_id":788895825,"telegram_message_id":680985,"message":"Добрый день! Хочу приехать сегодня в офис на Андропова, 8 оплатить продление договора. Подскажите, пожалуйста, график работы офиса"}
{"timestamp":"2026-09-18T09:51:37+00:00","event":"ai_response","telegram_user_id":788895825,"telegram_message_id":680985,"duration_ms":14683,"action":"ANSWER","answer":"Офис на Андропова, 8 работает со вторника по субботу с 11:00 до 19:45. Воскресенье и понедельник — выходные."}
{"timestamp":"2026-09-18T09:51:38+00:00","event":"telegram_ai_answer_sent","telegram_user_id":788895825,"telegram_message_id":680985,"answer":"Офис на Андропова, 8 работает со вторника по субботу с 11:00 до 19:45. Воскресенье и понедельник — выходные."}
{"timestamp":"2026-09-18T09:51:38+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":788895825,"telegram_message_id":680985}
{"timestamp":"2026-09-18T09:51:58+00:00","event":"support_mode_check","telegram_user_id":788895825,"telegram_message_id":680987,"support_mode":"AI"}
{"timestamp":"2026-09-18T09:51:58+00:00","event":"pipeline_check","telegram_user_id":788895825,"telegram_message_id":680987,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T09:51:58+00:00","event":"ai_request","telegram_user_id":788895825,"telegram_message_id":680987,"message":"Спасибо!"}
{"timestamp":"2026-09-18T09:53:01+00:00","event":"support_mode_check","telegram_user_id":665692633,"telegram_message_id":680988,"support_mode":"AI"}
{"timestamp":"2026-09-18T09:53:01+00:00","event":"pipeline_missing_in_db","telegram_user_id":665692633,"telegram_message_id":680988,"amo_lead_id":null}
{"timestamp":"2026-09-18T09:53:01+00:00","event":"legacy_leadid_check","telegram_user_id":665692633,"telegram_message_id":680988,"legacy_leadid":"0"}
{"timestamp":"2026-09-18T09:53:01+00:00","event":"pipeline_fetch_skipped","telegram_user_id":665692633,"telegram_message_id":680988,"reason":"amo_lead_id_and_legacy_leadid_empty"}
{"timestamp":"2026-09-18T09:53:01+00:00","event":"pipeline_check","telegram_user_id":665692633,"telegram_message_id":680988,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T09:53:01+00:00","event":"ai_skipped","telegram_user_id":665692633,"telegram_message_id":680988,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T09:53:17+00:00","event":"ai_response","telegram_user_id":788895825,"telegram_message_id":680987,"duration_ms":79384,"action":"ANSWER","answer":"Пожалуйста!"}
{"timestamp":"2026-09-18T09:53:18+00:00","event":"telegram_ai_answer_sent","telegram_user_id":788895825,"telegram_message_id":680987,"answer":"Пожалуйста!"}
{"timestamp":"2026-09-18T09:53:18+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":788895825,"telegram_message_id":680987}
{"timestamp":"2026-09-18T09:54:05+00:00","event":"support_mode_check","telegram_user_id":798505535,"telegram_message_id":680990,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T09:54:05+00:00","event":"ai_skipped","telegram_user_id":798505535,"telegram_message_id":680990,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T09:55:42+00:00","event":"support_mode_check","telegram_user_id":5844680583,"telegram_message_id":680994,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T09:55:42+00:00","event":"ai_skipped","telegram_user_id":5844680583,"telegram_message_id":680994,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T09:56:02+00:00","event":"support_mode_check","telegram_user_id":1465320784,"telegram_message_id":680995,"support_mode":"AI"}
{"timestamp":"2026-09-18T09:56:02+00:00","event":"pipeline_missing_in_db","telegram_user_id":1465320784,"telegram_message_id":680995,"amo_lead_id":null}
{"timestamp":"2026-09-18T09:56:02+00:00","event":"legacy_leadid_check","telegram_user_id":1465320784,"telegram_message_id":680995,"legacy_leadid":"39211841"}
{"timestamp":"2026-09-18T09:56:04+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":1465320784,"telegram_message_id":680995,"amo_lead_id":39211841,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-18T09:56:04+00:00","event":"pipeline_check","telegram_user_id":1465320784,"telegram_message_id":680995,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T09:56:04+00:00","event":"ai_request","telegram_user_id":1465320784,"telegram_message_id":680995,"message":"Здравствуйте! Подскажите пожалуйста, если я в ближайшие дни приеду оплачу задержку, я смогу продолжить обучение, сдать экзамен и получить права?"}
{"timestamp":"2026-09-18T09:56:22+00:00","event":"ai_response","telegram_user_id":1465320784,"telegram_message_id":680995,"duration_ms":18490,"action":"ANSWER","answer":"Здравствуйте! Да, после внесения задолженности обучение можно продолжить — покупать курс заново не нужно.\n\nНо оплата задолженности сама по себе не означает сдачу внутренних и экзаменов ГИБДД или получение прав: их нужно пройти поэтапно. Условия и ваш текущий статус можно уточнить в автошколе."}
{"timestamp":"2026-09-18T09:56:23+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1465320784,"telegram_message_id":680995,"answer":"Здравствуйте! Да, после внесения задолженности обучение можно продолжить — покупать курс заново не нужно.\n\nНо оплата задолженности сама по себе не означает сдачу внутренних и экзаменов ГИБДД или получение прав: их нужно пройти поэтапно. Условия и ваш текущий статус можно уточнить в автошколе."}
{"timestamp":"2026-09-18T09:56:23+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1465320784,"telegram_message_id":680995}
{"timestamp":"2026-09-18T09:57:12+00:00","event":"support_mode_check","telegram_user_id":1465320784,"telegram_message_id":680998,"support_mode":"AI"}
{"timestamp":"2026-09-18T09:57:12+00:00","event":"pipeline_check","telegram_user_id":1465320784,"telegram_message_id":680998,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T09:57:12+00:00","event":"ai_request","telegram_user_id":1465320784,"telegram_message_id":680998,"message":"Мне приехать лично, да? Но я стопудово смогу продолжить обучение?"}
{"timestamp":"2026-09-18T09:57:19+00:00","event":"ai_response","telegram_user_id":1465320784,"telegram_message_id":680998,"duration_ms":7722,"action":"ANSWER","answer":"Если речь о получении документов для самостоятельной сдачи экзаменов в ГИБДД: сначала согласуйте выдачу, уточните офис, затем приезжайте в среду или субботу и подпишите получение.\n\nПродолжить обучение можно, если вопрос связан с просроченным платежом: нужно погасить задолженность, покупать курс заново не требуется."}
{"timestamp":"2026-09-18T09:57:20+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1465320784,"telegram_message_id":680998,"answer":"Если речь о получении документов для самостоятельной сдачи экзаменов в ГИБДД: сначала согласуйте выдачу, уточните офис, затем приезжайте в среду или субботу и подпишите получение.\n\nПродолжить обучение можно, если вопрос связан с просроченным платежом: нужно погасить задолженность, покупать курс заново не требуется."}
{"timestamp":"2026-09-18T09:57:20+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1465320784,"telegram_message_id":680998}
{"timestamp":"2026-09-18T09:57:30+00:00","event":"support_mode_check","telegram_user_id":5705494808,"telegram_message_id":681000,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T09:57:30+00:00","event":"ai_skipped","telegram_user_id":5705494808,"telegram_message_id":681000,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T09:57:41+00:00","event":"support_mode_check","telegram_user_id":1065215473,"telegram_message_id":681001,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T09:57:41+00:00","event":"ai_skipped","telegram_user_id":1065215473,"telegram_message_id":681001,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T10:01:05+00:00","event":"support_mode_check","telegram_user_id":1465320784,"telegram_message_id":681006,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T10:01:05+00:00","event":"ai_skipped","telegram_user_id":1465320784,"telegram_message_id":681006,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T10:01:14+00:00","event":"support_mode_check","telegram_user_id":1065215473,"telegram_message_id":681007,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T10:01:14+00:00","event":"ai_skipped","telegram_user_id":1065215473,"telegram_message_id":681007,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T10:01:40+00:00","event":"support_mode_check","telegram_user_id":1465320784,"telegram_message_id":681009,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T10:01:40+00:00","event":"ai_skipped","telegram_user_id":1465320784,"telegram_message_id":681009,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T10:02:02+00:00","event":"support_mode_check","telegram_user_id":1465320784,"telegram_message_id":681012,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T10:02:02+00:00","event":"ai_skipped","telegram_user_id":1465320784,"telegram_message_id":681012,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T10:02:57+00:00","event":"support_mode_check","telegram_user_id":1465320784,"telegram_message_id":681015,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T10:02:57+00:00","event":"ai_skipped","telegram_user_id":1465320784,"telegram_message_id":681015,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T10:03:02+00:00","event":"support_mode_check","telegram_user_id":1465320784,"telegram_message_id":681016,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T10:03:02+00:00","event":"ai_skipped","telegram_user_id":1465320784,"telegram_message_id":681016,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T10:05:30+00:00","event":"support_mode_check","telegram_user_id":263173736,"telegram_message_id":681019,"support_mode":"AI"}
{"timestamp":"2026-09-18T10:05:30+00:00","event":"pipeline_check","telegram_user_id":263173736,"telegram_message_id":681019,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T10:05:30+00:00","event":"ai_skipped","telegram_user_id":263173736,"telegram_message_id":681019,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T10:06:09+00:00","event":"support_mode_check","telegram_user_id":5039135183,"telegram_message_id":681021,"support_mode":"AI"}
{"timestamp":"2026-09-18T10:06:09+00:00","event":"pipeline_missing_in_db","telegram_user_id":5039135183,"telegram_message_id":681021,"amo_lead_id":null}
{"timestamp":"2026-09-18T10:06:09+00:00","event":"legacy_leadid_check","telegram_user_id":5039135183,"telegram_message_id":681021,"legacy_leadid":"12191"}
{"timestamp":"2026-09-18T10:06:12+00:00","event":"legacy_contact_fetch_error","telegram_user_id":5039135183,"telegram_message_id":681021,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-18T10:06:12+00:00","event":"pipeline_check","telegram_user_id":5039135183,"telegram_message_id":681021,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T10:06:12+00:00","event":"ai_skipped","telegram_user_id":5039135183,"telegram_message_id":681021,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T10:06:16+00:00","event":"support_mode_check","telegram_user_id":5039135183,"telegram_message_id":681024,"support_mode":"AI"}
{"timestamp":"2026-09-18T10:06:16+00:00","event":"pipeline_missing_in_db","telegram_user_id":5039135183,"telegram_message_id":681024,"amo_lead_id":null}
{"timestamp":"2026-09-18T10:06:16+00:00","event":"legacy_leadid_check","telegram_user_id":5039135183,"telegram_message_id":681024,"legacy_leadid":"12191"}
{"timestamp":"2026-09-18T10:06:19+00:00","event":"legacy_contact_fetch_error","telegram_user_id":5039135183,"telegram_message_id":681024,"contact_id":12191,"http_code":204,"curl_error":""}
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{"timestamp":"2026-09-18T12:42:14+00:00","event":"ai_skipped","telegram_user_id":893135632,"telegram_message_id":681396,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T12:42:34+00:00","event":"support_mode_check","telegram_user_id":1709471535,"telegram_message_id":681398,"support_mode":"AI"}
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{"timestamp":"2026-09-18T12:42:36+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1709471535,"telegram_message_id":681398,"contact_id":42118571,"linked_leads_count":4}
{"timestamp":"2026-09-18T12:42:37+00:00","event":"contact_lead_checked","telegram_user_id":1709471535,"telegram_message_id":681398,"contact_id":42118571,"amo_lead_id":42008743,"amo_pipeline_id":4311799}
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{"timestamp":"2026-09-18T12:42:37+00:00","event":"contact_ai_lead_found","telegram_user_id":1709471535,"telegram_message_id":681398,"contact_id":42118571,"amo_lead_id":42009717,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
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{"timestamp":"2026-09-18T12:42:37+00:00","event":"ai_request","telegram_user_id":1709471535,"telegram_message_id":681398,"message":"Здравствуйте, хотел бы уточнить, списание часов по мотошколе когда происходит?"}
{"timestamp":"2026-09-18T12:42:43+00:00","event":"ai_response","telegram_user_id":1709471535,"telegram_message_id":681398,"duration_ms":5925,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-18T12:42:44+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1709471535,"telegram_message_id":681398}
{"timestamp":"2026-09-18T12:44:53+00:00","event":"support_mode_check","telegram_user_id":288789206,"telegram_message_id":681401,"support_mode":"AI"}
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{"timestamp":"2026-09-18T12:44:53+00:00","event":"legacy_leadid_check","telegram_user_id":288789206,"telegram_message_id":681401,"legacy_leadid":"12191"}
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{"timestamp":"2026-09-18T12:44:54+00:00","event":"ai_skipped","telegram_user_id":288789206,"telegram_message_id":681401,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T12:47:16+00:00","event":"support_mode_check","telegram_user_id":288789206,"telegram_message_id":681404,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T12:47:16+00:00","event":"ai_skipped","telegram_user_id":288789206,"telegram_message_id":681404,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T12:47:17+00:00","event":"support_mode_check","telegram_user_id":288789206,"telegram_message_id":681405,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T12:47:17+00:00","event":"ai_skipped","telegram_user_id":288789206,"telegram_message_id":681405,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T12:48:00+00:00","event":"support_mode_check","telegram_user_id":288789206,"telegram_message_id":681406,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T12:48:00+00:00","event":"ai_skipped","telegram_user_id":288789206,"telegram_message_id":681406,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T12:48:06+00:00","event":"support_mode_check","telegram_user_id":1232979986,"telegram_message_id":681407,"support_mode":"AI"}
{"timestamp":"2026-09-18T12:48:06+00:00","event":"pipeline_check","telegram_user_id":1232979986,"telegram_message_id":681407,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T12:48:06+00:00","event":"ai_request","telegram_user_id":1232979986,"telegram_message_id":681407,"message":"Здравствуйте. У вас обновилась информация о моей сдачи?"}
{"timestamp":"2026-09-18T12:48:07+00:00","event":"ai_response","telegram_user_id":1232979986,"telegram_message_id":681407,"duration_ms":289,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-18T12:48:07+00:00","event":"handoff_requested","telegram_user_id":1232979986,"telegram_message_id":681407,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-18T12:48:07+00:00","event":"handoff_mode_changed","telegram_user_id":1232979986,"telegram_message_id":681407,"first_handoff":true}
{"timestamp":"2026-09-18T12:48:07+00:00","event":"sensei_prepare","telegram_user_id":1232979986,"telegram_message_id":681407,"amo_lead_id":"40900323"}
{"timestamp":"2026-09-18T12:48:07+00:00","event":"sensei_started","telegram_user_id":1232979986,"telegram_message_id":681407,"amo_lead_id":"40900323","result":true}
{"timestamp":"2026-09-18T12:48:08+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1232979986,"telegram_message_id":681407}
{"timestamp":"2026-09-18T12:48:08+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1232979986,"telegram_message_id":681407}
{"timestamp":"2026-09-18T12:50:03+00:00","event":"support_mode_check","telegram_user_id":288789206,"telegram_message_id":681412,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T12:50:03+00:00","event":"ai_skipped","telegram_user_id":288789206,"telegram_message_id":681412,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T12:51:58+00:00","event":"support_mode_check","telegram_user_id":754871195,"telegram_message_id":681414,"support_mode":"AI"}
{"timestamp":"2026-09-18T12:51:58+00:00","event":"pipeline_missing_in_db","telegram_user_id":754871195,"telegram_message_id":681414,"amo_lead_id":null}
{"timestamp":"2026-09-18T12:51:58+00:00","event":"legacy_leadid_check","telegram_user_id":754871195,"telegram_message_id":681414,"legacy_leadid":"40538729"}
{"timestamp":"2026-09-18T12:52:00+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":754871195,"telegram_message_id":681414,"amo_lead_id":40538729,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-18T12:52:00+00:00","event":"pipeline_check","telegram_user_id":754871195,"telegram_message_id":681414,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T12:52:00+00:00","event":"ai_request","telegram_user_id":754871195,"telegram_message_id":681414,"message":"Добрый день, мне нужна справка об обучении для вычета налога"}
{"timestamp":"2026-09-18T12:52:02+00:00","event":"ai_response","telegram_user_id":754871195,"telegram_message_id":681414,"duration_ms":2479,"action":"ANSWER","answer":"Справку для налогового вычета можно получить после завершения курса обучения. После этого автошкола подготовит соответствующую справку."}
{"timestamp":"2026-09-18T12:52:06+00:00","event":"telegram_ai_answer_sent","telegram_user_id":754871195,"telegram_message_id":681414,"answer":"Справку для налогового вычета можно получить после завершения курса обучения. После этого автошкола подготовит соответствующую справку."}
{"timestamp":"2026-09-18T12:52:06+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":754871195,"telegram_message_id":681414}
{"timestamp":"2026-09-18T12:52:17+00:00","event":"support_mode_check","telegram_user_id":754871195,"telegram_message_id":681417,"support_mode":"AI"}
{"timestamp":"2026-09-18T12:52:17+00:00","event":"pipeline_check","telegram_user_id":754871195,"telegram_message_id":681417,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T12:52:17+00:00","event":"ai_request","telegram_user_id":754871195,"telegram_message_id":681417,"message":"Я завершила курс обучения"}
{"timestamp":"2026-09-18T12:52:27+00:00","event":"ai_response","telegram_user_id":754871195,"telegram_message_id":681417,"duration_ms":10411,"action":"ANSWER","answer":"После завершения теории и штатной практики следующий этап — сдать два внутренних экзамена:\n\n- внутренний теоретический — дистанционно в приложении или веб-версии;\n- внутренний практический — по расписанию в Telegram-чате.\n\nПосле успешной сдачи обоих экзаменов можно переходить к экзаменам в ГИБДД — с автошколой или самостоятельно."}
{"timestamp":"2026-09-18T12:52:28+00:00","event":"telegram_ai_answer_sent","telegram_user_id":754871195,"telegram_message_id":681417,"answer":"После завершения теории и штатной практики следующий этап — сдать два внутренних экзамена:\n\n- внутренний теоретический — дистанционно в приложении или веб-версии;\n- внутренний практический — по расписанию в Telegram-чате.\n\nПосле успешной сдачи обоих экзаменов можно переходить к экзаменам в ГИБДД — с автошколой или самостоятельно."}
{"timestamp":"2026-09-18T12:52:28+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":754871195,"telegram_message_id":681417}
{"timestamp":"2026-09-18T12:52:40+00:00","event":"support_mode_check","telegram_user_id":754871195,"telegram_message_id":681420,"support_mode":"AI"}
{"timestamp":"2026-09-18T12:52:40+00:00","event":"pipeline_check","telegram_user_id":754871195,"telegram_message_id":681420,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T12:52:40+00:00","event":"ai_request","telegram_user_id":754871195,"telegram_message_id":681420,"message":"Я все сдала"}
{"timestamp":"2026-09-18T12:52:45+00:00","event":"ai_response","telegram_user_id":754871195,"telegram_message_id":681420,"duration_ms":5555,"action":"ANSWER","answer":"Уточните, пожалуйста: вы завершили 100% практики или уже сдали внутренние экзамены?"}
{"timestamp":"2026-09-18T12:52:46+00:00","event":"telegram_ai_answer_sent","telegram_user_id":754871195,"telegram_message_id":681420,"answer":"Уточните, пожалуйста: вы завершили 100% практики или уже сдали внутренние экзамены?"}
{"timestamp":"2026-09-18T12:52:46+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":754871195,"telegram_message_id":681420}
{"timestamp":"2026-09-18T12:52:47+00:00","event":"support_mode_check","telegram_user_id":754871195,"telegram_message_id":681421,"support_mode":"AI"}
{"timestamp":"2026-09-18T12:52:47+00:00","event":"pipeline_check","telegram_user_id":754871195,"telegram_message_id":681421,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T12:52:47+00:00","event":"ai_request","telegram_user_id":754871195,"telegram_message_id":681421,"message":"Права получила"}
{"timestamp":"2026-09-18T12:52:51+00:00","event":"ai_response","telegram_user_id":754871195,"telegram_message_id":681421,"duration_ms":4355,"action":"ANSWER","answer":"Поздравляем! Если вы подписали получение документов, сопровождение автошколы считается завершённым."}
{"timestamp":"2026-09-18T12:52:51+00:00","event":"telegram_ai_answer_sent","telegram_user_id":754871195,"telegram_message_id":681421,"answer":"Поздравляем! Если вы подписали получение документов, сопровождение автошколы считается завершённым."}
{"timestamp":"2026-09-18T12:52:51+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":754871195,"telegram_message_id":681421}
{"timestamp":"2026-09-18T12:52:52+00:00","event":"support_mode_check","telegram_user_id":754871195,"telegram_message_id":681423,"support_mode":"AI"}
{"timestamp":"2026-09-18T12:52:52+00:00","event":"pipeline_check","telegram_user_id":754871195,"telegram_message_id":681423,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T12:52:52+00:00","event":"ai_request","telegram_user_id":754871195,"telegram_message_id":681423,"message":"Мне нужна справка"}
{"timestamp":"2026-09-18T12:52:58+00:00","event":"ai_response","telegram_user_id":754871195,"telegram_message_id":681423,"duration_ms":6313,"action":"ANSWER","answer":"Если вам нужна справка из государственной поликлиники, понадобятся:\n\n- оригинал справки 003-В/у;\n- две выписки или заключения из ПНД и НД."}
{"timestamp":"2026-09-18T12:53:01+00:00","event":"telegram_ai_answer_error","telegram_user_id":754871195,"telegram_message_id":681423,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2701 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-18T12:53:01+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":754871195,"telegram_message_id":681423}
{"timestamp":"2026-09-18T12:53:08+00:00","event":"support_mode_check","telegram_user_id":754871195,"telegram_message_id":681425,"support_mode":"AI"}
{"timestamp":"2026-09-18T12:53:08+00:00","event":"pipeline_check","telegram_user_id":754871195,"telegram_message_id":681425,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T12:53:08+00:00","event":"ai_request","telegram_user_id":754871195,"telegram_message_id":681425,"message":"Мне нужна справка"}
{"timestamp":"2026-09-18T12:53:15+00:00","event":"ai_response","telegram_user_id":754871195,"telegram_message_id":681425,"duration_ms":6323,"action":"ANSWER","answer":"Для получения справки из государственной поликлиники понадобятся:\n\n- оригинал справки по форме 003-В/у;\n- две выписки/заключения: из ПНД и НД."}
{"timestamp":"2026-09-18T12:53:15+00:00","event":"telegram_ai_answer_sent","telegram_user_id":754871195,"telegram_message_id":681425,"answer":"Для получения справки из государственной поликлиники понадобятся:\n\n- оригинал справки по форме 003-В/у;\n- две выписки/заключения: из ПНД и НД."}
{"timestamp":"2026-09-18T12:53:15+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":754871195,"telegram_message_id":681425}
{"timestamp":"2026-09-18T12:55:03+00:00","event":"support_mode_check","telegram_user_id":754871195,"telegram_message_id":681428,"support_mode":"AI"}
{"timestamp":"2026-09-18T12:55:03+00:00","event":"pipeline_check","telegram_user_id":754871195,"telegram_message_id":681428,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T12:55:03+00:00","event":"ai_request","telegram_user_id":754871195,"telegram_message_id":681428,"message":"Мне нужна справка об обучении"}
{"timestamp":"2026-09-18T12:55:06+00:00","event":"ai_response","telegram_user_id":754871195,"telegram_message_id":681428,"duration_ms":2655,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-18T12:55:06+00:00","event":"handoff_requested","telegram_user_id":754871195,"telegram_message_id":681428,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-18T12:55:06+00:00","event":"handoff_mode_changed","telegram_user_id":754871195,"telegram_message_id":681428,"first_handoff":true}
{"timestamp":"2026-09-18T12:55:06+00:00","event":"sensei_prepare","telegram_user_id":754871195,"telegram_message_id":681428,"amo_lead_id":"40538729"}
{"timestamp":"2026-09-18T12:55:06+00:00","event":"sensei_started","telegram_user_id":754871195,"telegram_message_id":681428,"amo_lead_id":"40538729","result":true}
{"timestamp":"2026-09-18T12:55:07+00:00","event":"handoff_telegram_message_sent","telegram_user_id":754871195,"telegram_message_id":681428}
{"timestamp":"2026-09-18T12:55:07+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":754871195,"telegram_message_id":681428}
{"timestamp":"2026-09-18T12:57:31+00:00","event":"support_mode_check","telegram_user_id":754871195,"telegram_message_id":681433,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T12:57:31+00:00","event":"ai_skipped","telegram_user_id":754871195,"telegram_message_id":681433,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T12:58:20+00:00","event":"support_mode_check","telegram_user_id":1709471535,"telegram_message_id":681435,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T12:58:20+00:00","event":"ai_skipped","telegram_user_id":1709471535,"telegram_message_id":681435,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T12:58:36+00:00","event":"support_mode_check","telegram_user_id":665692633,"telegram_message_id":681436,"support_mode":"AI"}
{"timestamp":"2026-09-18T12:58:36+00:00","event":"pipeline_missing_in_db","telegram_user_id":665692633,"telegram_message_id":681436,"amo_lead_id":null}
{"timestamp":"2026-09-18T12:58:36+00:00","event":"legacy_leadid_check","telegram_user_id":665692633,"telegram_message_id":681436,"legacy_leadid":"0"}
{"timestamp":"2026-09-18T12:58:36+00:00","event":"pipeline_fetch_skipped","telegram_user_id":665692633,"telegram_message_id":681436,"reason":"amo_lead_id_and_legacy_leadid_empty"}
{"timestamp":"2026-09-18T12:58:36+00:00","event":"pipeline_check","telegram_user_id":665692633,"telegram_message_id":681436,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T12:58:36+00:00","event":"ai_skipped","telegram_user_id":665692633,"telegram_message_id":681436,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T12:58:37+00:00","event":"support_mode_check","telegram_user_id":1709471535,"telegram_message_id":681437,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T12:58:37+00:00","event":"ai_skipped","telegram_user_id":1709471535,"telegram_message_id":681437,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T12:59:56+00:00","event":"support_mode_check","telegram_user_id":754871195,"telegram_message_id":681440,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T12:59:56+00:00","event":"ai_skipped","telegram_user_id":754871195,"telegram_message_id":681440,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T13:01:48+00:00","event":"support_mode_check","telegram_user_id":1363516494,"telegram_message_id":681445,"support_mode":"AI"}
{"timestamp":"2026-09-18T13:01:48+00:00","event":"pipeline_check","telegram_user_id":1363516494,"telegram_message_id":681445,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T13:01:48+00:00","event":"ai_skipped","telegram_user_id":1363516494,"telegram_message_id":681445,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T13:02:10+00:00","event":"support_mode_check","telegram_user_id":754871195,"telegram_message_id":681450,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T13:02:10+00:00","event":"ai_skipped","telegram_user_id":754871195,"telegram_message_id":681450,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T13:02:52+00:00","event":"support_mode_check","telegram_user_id":1709471535,"telegram_message_id":681455,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T13:02:52+00:00","event":"ai_skipped","telegram_user_id":1709471535,"telegram_message_id":681455,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T13:03:51+00:00","event":"support_mode_check","telegram_user_id":893135632,"telegram_message_id":681458,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T13:03:51+00:00","event":"ai_skipped","telegram_user_id":893135632,"telegram_message_id":681458,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T13:06:21+00:00","event":"support_mode_check","telegram_user_id":6078462134,"telegram_message_id":681468,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T13:06:21+00:00","event":"ai_skipped","telegram_user_id":6078462134,"telegram_message_id":681468,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T13:06:54+00:00","event":"support_mode_check","telegram_user_id":1296245051,"telegram_message_id":681473,"support_mode":"AI"}
{"timestamp":"2026-09-18T13:06:54+00:00","event":"pipeline_missing_in_db","telegram_user_id":1296245051,"telegram_message_id":681473,"amo_lead_id":null}
{"timestamp":"2026-09-18T13:06:54+00:00","event":"legacy_leadid_check","telegram_user_id":1296245051,"telegram_message_id":681473,"legacy_leadid":"41644787"}
{"timestamp":"2026-09-18T13:06:56+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1296245051,"telegram_message_id":681473,"contact_id":41644787,"linked_leads_count":2}
{"timestamp":"2026-09-18T13:06:56+00:00","event":"contact_lead_checked","telegram_user_id":1296245051,"telegram_message_id":681473,"contact_id":41644787,"amo_lead_id":41382369,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-18T13:06:57+00:00","event":"contact_lead_checked","telegram_user_id":1296245051,"telegram_message_id":681473,"contact_id":41644787,"amo_lead_id":41429671,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-18T13:06:57+00:00","event":"contact_ai_lead_found","telegram_user_id":1296245051,"telegram_message_id":681473,"contact_id":41644787,"amo_lead_id":41429671,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-18T13:06:57+00:00","event":"pipeline_check","telegram_user_id":1296245051,"telegram_message_id":681473,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T13:06:57+00:00","event":"ai_request","telegram_user_id":1296245051,"telegram_message_id":681473,"message":"А как пригласить?"}
{"timestamp":"2026-09-18T13:07:04+00:00","event":"ai_response","telegram_user_id":1296245051,"telegram_message_id":681473,"duration_ms":7300,"action":"ANSWER","answer":"Уточните, пожалуйста: вы хотите узнать, как пригласить инструктора?"}
{"timestamp":"2026-09-18T13:07:04+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1296245051,"telegram_message_id":681473,"answer":"Уточните, пожалуйста: вы хотите узнать, как пригласить инструктора?"}
{"timestamp":"2026-09-18T13:07:04+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1296245051,"telegram_message_id":681473}
{"timestamp":"2026-09-18T13:07:12+00:00","event":"support_mode_check","telegram_user_id":1296245051,"telegram_message_id":681475,"support_mode":"AI"}
{"timestamp":"2026-09-18T13:07:12+00:00","event":"pipeline_check","telegram_user_id":1296245051,"telegram_message_id":681475,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T13:07:12+00:00","event":"ai_request","telegram_user_id":1296245051,"telegram_message_id":681475,"message":"друга"}
{"timestamp":"2026-09-18T13:07:14+00:00","event":"ai_response","telegram_user_id":1296245051,"telegram_message_id":681475,"duration_ms":2561,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-18T13:07:14+00:00","event":"handoff_requested","telegram_user_id":1296245051,"telegram_message_id":681475,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-18T13:07:14+00:00","event":"handoff_mode_changed","telegram_user_id":1296245051,"telegram_message_id":681475,"first_handoff":true}
{"timestamp":"2026-09-18T13:07:14+00:00","event":"sensei_prepare","telegram_user_id":1296245051,"telegram_message_id":681475,"amo_lead_id":"41429671"}
{"timestamp":"2026-09-18T13:07:16+00:00","event":"sensei_started","telegram_user_id":1296245051,"telegram_message_id":681475,"amo_lead_id":"41429671","result":true}
{"timestamp":"2026-09-18T13:07:16+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1296245051,"telegram_message_id":681475}
{"timestamp":"2026-09-18T13:07:17+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1296245051,"telegram_message_id":681475}
{"timestamp":"2026-09-18T13:07:43+00:00","event":"support_mode_check","telegram_user_id":1296245051,"telegram_message_id":681484,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T13:07:43+00:00","event":"ai_skipped","telegram_user_id":1296245051,"telegram_message_id":681484,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T13:12:30+00:00","event":"support_mode_check","telegram_user_id":893135632,"telegram_message_id":681497,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T13:12:30+00:00","event":"ai_skipped","telegram_user_id":893135632,"telegram_message_id":681497,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T13:12:37+00:00","event":"support_mode_check","telegram_user_id":1326098173,"telegram_message_id":681498,"support_mode":"AI"}
{"timestamp":"2026-09-18T13:12:37+00:00","event":"pipeline_check","telegram_user_id":1326098173,"telegram_message_id":681498,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T13:12:37+00:00","event":"ai_request","telegram_user_id":1326098173,"telegram_message_id":681498,"message":"Здравствуйте! Подскажите пожалуйста, как проходит внутренний экзамен в автошколе? Через сколько можно пересдавать этот экзамен на всякий случай?"}
{"timestamp":"2026-09-18T13:12:43+00:00","event":"ai_response","telegram_user_id":1326098173,"telegram_message_id":681498,"duration_ms":5490,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-18T13:12:43+00:00","event":"handoff_requested","telegram_user_id":1326098173,"telegram_message_id":681498,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-18T13:12:43+00:00","event":"handoff_mode_changed","telegram_user_id":1326098173,"telegram_message_id":681498,"first_handoff":true}
{"timestamp":"2026-09-18T13:12:43+00:00","event":"sensei_prepare","telegram_user_id":1326098173,"telegram_message_id":681498,"amo_lead_id":"40314545"}
{"timestamp":"2026-09-18T13:12:45+00:00","event":"sensei_started","telegram_user_id":1326098173,"telegram_message_id":681498,"amo_lead_id":"40314545","result":true}
{"timestamp":"2026-09-18T13:12:45+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1326098173,"telegram_message_id":681498}
{"timestamp":"2026-09-18T13:12:45+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1326098173,"telegram_message_id":681498}
{"timestamp":"2026-09-18T13:16:31+00:00","event":"support_mode_check","telegram_user_id":842910044,"telegram_message_id":681513,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T13:16:31+00:00","event":"ai_skipped","telegram_user_id":842910044,"telegram_message_id":681513,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T13:18:19+00:00","event":"support_mode_check","telegram_user_id":1177567216,"telegram_message_id":681514,"support_mode":"AI"}
{"timestamp":"2026-09-18T13:18:19+00:00","event":"pipeline_check","telegram_user_id":1177567216,"telegram_message_id":681514,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T13:18:19+00:00","event":"ai_request","telegram_user_id":1177567216,"telegram_message_id":681514,"message":"здравствуйте, сегодня же можно подъехать?"}
{"timestamp":"2026-09-18T13:18:22+00:00","event":"ai_response","telegram_user_id":1177567216,"telegram_message_id":681514,"duration_ms":2741,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-18T13:18:22+00:00","event":"handoff_requested","telegram_user_id":1177567216,"telegram_message_id":681514,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-18T13:18:22+00:00","event":"handoff_mode_changed","telegram_user_id":1177567216,"telegram_message_id":681514,"first_handoff":true}
{"timestamp":"2026-09-18T13:18:22+00:00","event":"sensei_prepare","telegram_user_id":1177567216,"telegram_message_id":681514,"amo_lead_id":"42526331"}
{"timestamp":"2026-09-18T13:18:23+00:00","event":"sensei_started","telegram_user_id":1177567216,"telegram_message_id":681514,"amo_lead_id":"42526331","result":true}
{"timestamp":"2026-09-18T13:18:23+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1177567216,"telegram_message_id":681514}
{"timestamp":"2026-09-18T13:18:23+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1177567216,"telegram_message_id":681514}
{"timestamp":"2026-09-18T13:19:04+00:00","event":"support_mode_check","telegram_user_id":1177567216,"telegram_message_id":681520,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T13:19:04+00:00","event":"ai_skipped","telegram_user_id":1177567216,"telegram_message_id":681520,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T13:21:50+00:00","event":"support_mode_check","telegram_user_id":810732727,"telegram_message_id":681528,"support_mode":"AI"}
{"timestamp":"2026-09-18T13:21:50+00:00","event":"pipeline_missing_in_db","telegram_user_id":810732727,"telegram_message_id":681528,"amo_lead_id":null}
{"timestamp":"2026-09-18T13:21:50+00:00","event":"legacy_leadid_check","telegram_user_id":810732727,"telegram_message_id":681528,"legacy_leadid":"41904995"}
{"timestamp":"2026-09-18T13:21:52+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":810732727,"telegram_message_id":681528,"contact_id":41904995,"linked_leads_count":3}
{"timestamp":"2026-09-18T13:21:52+00:00","event":"contact_lead_checked","telegram_user_id":810732727,"telegram_message_id":681528,"contact_id":41904995,"amo_lead_id":41746693,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-18T13:21:53+00:00","event":"contact_lead_checked","telegram_user_id":810732727,"telegram_message_id":681528,"contact_id":41904995,"amo_lead_id":42845413,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-18T13:21:54+00:00","event":"contact_lead_checked","telegram_user_id":810732727,"telegram_message_id":681528,"contact_id":41904995,"amo_lead_id":42852615,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-18T13:21:54+00:00","event":"contact_ai_lead_found","telegram_user_id":810732727,"telegram_message_id":681528,"contact_id":41904995,"amo_lead_id":42852615,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-18T13:21:54+00:00","event":"pipeline_check","telegram_user_id":810732727,"telegram_message_id":681528,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T13:21:54+00:00","event":"ai_request","telegram_user_id":810732727,"telegram_message_id":681528,"message":"Я прошел 50 процентов теории, какие условия ещё необходимо выполнить, чтобы начать практику, помимо справки 003?"}
{"timestamp":"2026-09-18T13:21:57+00:00","event":"ai_response","telegram_user_id":810732727,"telegram_message_id":681528,"duration_ms":3383,"action":"ANSWER","answer":"Чтобы начать практику, нужно:\n\n- пройти **более 50% теории**;\n- предоставить **оригинал медсправки 003-В/у**;\n- при рассрочке — **оплатить третий взнос**.\n\nЕсли курс оплачен полностью, третий взнос отдельно не требуется."}
{"timestamp":"2026-09-18T13:21:57+00:00","event":"telegram_ai_answer_sent","telegram_user_id":810732727,"telegram_message_id":681528,"answer":"Чтобы начать практику, нужно:\n\n- пройти **более 50% теории**;\n- предоставить **оригинал медсправки 003-В/у**;\n- при рассрочке — **оплатить третий взнос**.\n\nЕсли курс оплачен полностью, третий взнос отдельно не требуется."}
{"timestamp":"2026-09-18T13:21:57+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":810732727,"telegram_message_id":681528}
{"timestamp":"2026-09-18T13:23:24+00:00","event":"support_mode_check","telegram_user_id":842910044,"telegram_message_id":681531,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T13:23:24+00:00","event":"ai_skipped","telegram_user_id":842910044,"telegram_message_id":681531,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T13:24:13+00:00","event":"support_mode_check","telegram_user_id":810732727,"telegram_message_id":681532,"support_mode":"AI"}
{"timestamp":"2026-09-18T13:24:13+00:00","event":"pipeline_check","telegram_user_id":810732727,"telegram_message_id":681532,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T13:24:13+00:00","event":"ai_request","telegram_user_id":810732727,"telegram_message_id":681532,"message":"каким образом предоставляется справка"}
{"timestamp":"2026-09-18T13:24:23+00:00","event":"ai_response","telegram_user_id":810732727,"telegram_message_id":681532,"duration_ms":10333,"action":"ANSWER","answer":"Для справки из государственной поликлиники предоставляются:\n\n- оригинал медицинской справки 003-В/у;\n- две выписки или заключения — из ПНД и НД."}
{"timestamp":"2026-09-18T13:24:23+00:00","event":"telegram_ai_answer_sent","telegram_user_id":810732727,"telegram_message_id":681532,"answer":"Для справки из государственной поликлиники предоставляются:\n\n- оригинал медицинской справки 003-В/у;\n- две выписки или заключения — из ПНД и НД."}
{"timestamp":"2026-09-18T13:24:23+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":810732727,"telegram_message_id":681532}
{"timestamp":"2026-09-18T13:24:24+00:00","event":"support_mode_check","telegram_user_id":5705494808,"telegram_message_id":681533,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T13:24:24+00:00","event":"ai_skipped","telegram_user_id":5705494808,"telegram_message_id":681533,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T13:26:53+00:00","event":"support_mode_check","telegram_user_id":774125552,"telegram_message_id":681539,"support_mode":"AI"}
{"timestamp":"2026-09-18T13:26:53+00:00","event":"pipeline_check","telegram_user_id":774125552,"telegram_message_id":681539,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T13:26:53+00:00","event":"ai_request","telegram_user_id":774125552,"telegram_message_id":681539,"message":"Здравствуйте! Откройте, пожалуйста, попытку на внутренний экзамен"}
{"timestamp":"2026-09-18T13:26:56+00:00","event":"ai_response","telegram_user_id":774125552,"telegram_message_id":681539,"duration_ms":2850,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-18T13:26:56+00:00","event":"handoff_requested","telegram_user_id":774125552,"telegram_message_id":681539,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-18T13:26:56+00:00","event":"handoff_mode_changed","telegram_user_id":774125552,"telegram_message_id":681539,"first_handoff":true}
{"timestamp":"2026-09-18T13:26:56+00:00","event":"sensei_prepare","telegram_user_id":774125552,"telegram_message_id":681539,"amo_lead_id":"42604067"}
{"timestamp":"2026-09-18T13:26:57+00:00","event":"sensei_started","telegram_user_id":774125552,"telegram_message_id":681539,"amo_lead_id":"42604067","result":true}
{"timestamp":"2026-09-18T13:26:57+00:00","event":"handoff_telegram_message_sent","telegram_user_id":774125552,"telegram_message_id":681539}
{"timestamp":"2026-09-18T13:26:57+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":774125552,"telegram_message_id":681539}
{"timestamp":"2026-09-18T13:27:30+00:00","event":"support_mode_check","telegram_user_id":5560419358,"telegram_message_id":681542,"support_mode":"AI"}
{"timestamp":"2026-09-18T13:27:30+00:00","event":"pipeline_missing_in_db","telegram_user_id":5560419358,"telegram_message_id":681542,"amo_lead_id":null}
{"timestamp":"2026-09-18T13:27:30+00:00","event":"legacy_leadid_check","telegram_user_id":5560419358,"telegram_message_id":681542,"legacy_leadid":"42363917"}
{"timestamp":"2026-09-18T13:27:32+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":5560419358,"telegram_message_id":681542,"contact_id":42363917,"linked_leads_count":2}
{"timestamp":"2026-09-18T13:27:33+00:00","event":"contact_lead_checked","telegram_user_id":5560419358,"telegram_message_id":681542,"contact_id":42363917,"amo_lead_id":42246787,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-18T13:27:33+00:00","event":"contact_lead_checked","telegram_user_id":5560419358,"telegram_message_id":681542,"contact_id":42363917,"amo_lead_id":42259751,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-18T13:27:33+00:00","event":"contact_ai_lead_found","telegram_user_id":5560419358,"telegram_message_id":681542,"contact_id":42363917,"amo_lead_id":42259751,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-18T13:27:33+00:00","event":"pipeline_check","telegram_user_id":5560419358,"telegram_message_id":681542,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T13:27:33+00:00","event":"ai_request","telegram_user_id":5560419358,"telegram_message_id":681542,"message":"Можно открыть тестирование"}
{"timestamp":"2026-09-18T13:27:36+00:00","event":"ai_response","telegram_user_id":5560419358,"telegram_message_id":681542,"duration_ms":3108,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-18T13:27:36+00:00","event":"handoff_requested","telegram_user_id":5560419358,"telegram_message_id":681542,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-18T13:27:36+00:00","event":"handoff_mode_changed","telegram_user_id":5560419358,"telegram_message_id":681542,"first_handoff":true}
{"timestamp":"2026-09-18T13:27:36+00:00","event":"sensei_prepare","telegram_user_id":5560419358,"telegram_message_id":681542,"amo_lead_id":"42259751"}
{"timestamp":"2026-09-18T13:27:36+00:00","event":"sensei_started","telegram_user_id":5560419358,"telegram_message_id":681542,"amo_lead_id":"42259751","result":true}
{"timestamp":"2026-09-18T13:27:37+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5560419358,"telegram_message_id":681542}
{"timestamp":"2026-09-18T13:27:37+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5560419358,"telegram_message_id":681542}
{"timestamp":"2026-09-18T13:34:31+00:00","event":"support_mode_check","telegram_user_id":1117165201,"telegram_message_id":681554,"support_mode":"AI"}
{"timestamp":"2026-09-18T13:34:31+00:00","event":"pipeline_missing_in_db","telegram_user_id":1117165201,"telegram_message_id":681554,"amo_lead_id":null}
{"timestamp":"2026-09-18T13:34:31+00:00","event":"legacy_leadid_check","telegram_user_id":1117165201,"telegram_message_id":681554,"legacy_leadid":"38322413"}
{"timestamp":"2026-09-18T13:34:32+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":1117165201,"telegram_message_id":681554,"amo_lead_id":38322413,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-18T13:34:32+00:00","event":"pipeline_check","telegram_user_id":1117165201,"telegram_message_id":681554,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T13:34:32+00:00","event":"ai_request","telegram_user_id":1117165201,"telegram_message_id":681554,"message":"добрый день, мне необходимо пересдать теорию, я не могу зайти в приложение «хочу водить», можете, пожалуйста, продублировать логин и пароль🙏"}
{"timestamp":"2026-09-18T13:34:35+00:00","event":"ai_response","telegram_user_id":1117165201,"telegram_message_id":681554,"duration_ms":2880,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-18T13:34:35+00:00","event":"handoff_requested","telegram_user_id":1117165201,"telegram_message_id":681554,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-18T13:34:35+00:00","event":"handoff_mode_changed","telegram_user_id":1117165201,"telegram_message_id":681554,"first_handoff":true}
{"timestamp":"2026-09-18T13:34:35+00:00","event":"sensei_prepare","telegram_user_id":1117165201,"telegram_message_id":681554,"amo_lead_id":"38322413"}
{"timestamp":"2026-09-18T13:34:35+00:00","event":"sensei_started","telegram_user_id":1117165201,"telegram_message_id":681554,"amo_lead_id":"38322413","result":true}
{"timestamp":"2026-09-18T13:34:38+00:00","event":"handoff_telegram_message_error","telegram_user_id":1117165201,"telegram_message_id":681554,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2701 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-18T13:34:38+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1117165201,"telegram_message_id":681554}
{"timestamp":"2026-09-18T13:37:44+00:00","event":"support_mode_check","telegram_user_id":493361513,"telegram_message_id":681564,"support_mode":"AI"}
{"timestamp":"2026-09-18T13:37:44+00:00","event":"pipeline_check","telegram_user_id":493361513,"telegram_message_id":681564,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T13:37:44+00:00","event":"ai_request","telegram_user_id":493361513,"telegram_message_id":681564,"message":"Оплатил"}
{"timestamp":"2026-09-18T13:37:50+00:00","event":"ai_response","telegram_user_id":493361513,"telegram_message_id":681564,"duration_ms":5645,"action":"ANSWER","answer":"Если курс оплачен полностью:\n\n- для регистрации документов дополнительные взносы ждать не нужно, но необходимо предоставить полный комплект: оригинал медсправки 003-В/у, паспорт, регистрацию/прописку и СНИЛС;\n- для допуска к практике нужны более 50% теории и оригинал медсправки 003-В/у.\n\nВаш персональный статус регистрации и допуска можно уточнить только по CRM."}
{"timestamp":"2026-09-18T13:37:54+00:00","event":"telegram_ai_answer_sent","telegram_user_id":493361513,"telegram_message_id":681564,"answer":"Если курс оплачен полностью:\n\n- для регистрации документов дополнительные взносы ждать не нужно, но необходимо предоставить полный комплект: оригинал медсправки 003-В/у, паспорт, регистрацию/прописку и СНИЛС;\n- для допуска к практике нужны более 50% теории и оригинал медсправки 003-В/у.\n\nВаш персональный статус регистрации и допуска можно уточнить только по CRM."}
{"timestamp":"2026-09-18T13:37:54+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":493361513,"telegram_message_id":681564}
{"timestamp":"2026-09-18T13:38:15+00:00","event":"support_mode_check","telegram_user_id":493361513,"telegram_message_id":681566,"support_mode":"AI"}
{"timestamp":"2026-09-18T13:38:15+00:00","event":"pipeline_check","telegram_user_id":493361513,"telegram_message_id":681566,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T13:38:15+00:00","event":"ai_request","telegram_user_id":493361513,"telegram_message_id":681566,"message":"Это как"}
{"timestamp":"2026-09-18T13:38:19+00:00","event":"ai_response","telegram_user_id":493361513,"telegram_message_id":681566,"duration_ms":4499,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-18T13:38:19+00:00","event":"handoff_requested","telegram_user_id":493361513,"telegram_message_id":681566,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-18T13:38:19+00:00","event":"handoff_mode_changed","telegram_user_id":493361513,"telegram_message_id":681566,"first_handoff":true}
{"timestamp":"2026-09-18T13:38:19+00:00","event":"sensei_prepare","telegram_user_id":493361513,"telegram_message_id":681566,"amo_lead_id":"41892305"}
{"timestamp":"2026-09-18T13:38:20+00:00","event":"sensei_started","telegram_user_id":493361513,"telegram_message_id":681566,"amo_lead_id":"41892305","result":true}
{"timestamp":"2026-09-18T13:38:22+00:00","event":"handoff_telegram_message_error","telegram_user_id":493361513,"telegram_message_id":681566,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2702 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-18T13:38:22+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":493361513,"telegram_message_id":681566}
{"timestamp":"2026-09-18T13:38:59+00:00","event":"support_mode_check","telegram_user_id":493361513,"telegram_message_id":681568,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T13:38:59+00:00","event":"ai_skipped","telegram_user_id":493361513,"telegram_message_id":681568,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T13:42:31+00:00","event":"support_mode_check","telegram_user_id":929632726,"telegram_message_id":681572,"support_mode":"AI"}
{"timestamp":"2026-09-18T13:42:31+00:00","event":"pipeline_check","telegram_user_id":929632726,"telegram_message_id":681572,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T13:42:31+00:00","event":"ai_request","telegram_user_id":929632726,"telegram_message_id":681572,"message":"Метро Саларьево,Филатов луг. Удобное время занятий: хотелось бы с 12:00"}
{"timestamp":"2026-09-18T13:42:39+00:00","event":"ai_response","telegram_user_id":929632726,"telegram_message_id":681572,"duration_ms":8072,"action":"ANSWER","answer":"Удобные локации: метро Саларьево и Филатов Луг. Желаемое время занятий — с 12:00.\n\nПосле допуска к практике и выбора локаций инструктора назначают по вторникам и пятницам. Первое занятие обычно начинается через 1–2 недели после назначения."}
{"timestamp":"2026-09-18T13:42:39+00:00","event":"telegram_ai_answer_sent","telegram_user_id":929632726,"telegram_message_id":681572,"answer":"Удобные локации: метро Саларьево и Филатов Луг. Желаемое время занятий — с 12:00.\n\nПосле допуска к практике и выбора локаций инструктора назначают по вторникам и пятницам. Первое занятие обычно начинается через 1–2 недели после назначения."}
{"timestamp":"2026-09-18T13:42:39+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":929632726,"telegram_message_id":681572}
{"timestamp":"2026-09-18T13:43:35+00:00","event":"support_mode_check","telegram_user_id":804908902,"telegram_message_id":681574,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T13:43:35+00:00","event":"ai_skipped","telegram_user_id":804908902,"telegram_message_id":681574,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T13:46:42+00:00","event":"support_mode_check","telegram_user_id":5290200219,"telegram_message_id":681577,"support_mode":"AI"}
{"timestamp":"2026-09-18T13:46:42+00:00","event":"pipeline_check","telegram_user_id":5290200219,"telegram_message_id":681577,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T13:46:42+00:00","event":"ai_request","telegram_user_id":5290200219,"telegram_message_id":681577,"message":"Тогда римская или волгоградский проспект"}
{"timestamp":"2026-09-18T13:46:46+00:00","event":"ai_response","telegram_user_id":5290200219,"telegram_message_id":681577,"duration_ms":3840,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-18T13:46:46+00:00","event":"handoff_requested","telegram_user_id":5290200219,"telegram_message_id":681577,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-18T13:46:46+00:00","event":"handoff_mode_changed","telegram_user_id":5290200219,"telegram_message_id":681577,"first_handoff":true}
{"timestamp":"2026-09-18T13:46:46+00:00","event":"sensei_prepare","telegram_user_id":5290200219,"telegram_message_id":681577,"amo_lead_id":"40836649"}
{"timestamp":"2026-09-18T13:46:46+00:00","event":"sensei_started","telegram_user_id":5290200219,"telegram_message_id":681577,"amo_lead_id":"40836649","result":true}
{"timestamp":"2026-09-18T13:46:47+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5290200219,"telegram_message_id":681577}
{"timestamp":"2026-09-18T13:46:47+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5290200219,"telegram_message_id":681577}
{"timestamp":"2026-09-18T13:51:09+00:00","event":"support_mode_check","telegram_user_id":1034023635,"telegram_message_id":681584,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T13:51:09+00:00","event":"ai_skipped","telegram_user_id":1034023635,"telegram_message_id":681584,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T13:54:21+00:00","event":"support_mode_check","telegram_user_id":6711441041,"telegram_message_id":681591,"support_mode":"AI"}
{"timestamp":"2026-09-18T13:54:21+00:00","event":"pipeline_check","telegram_user_id":6711441041,"telegram_message_id":681591,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
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{"timestamp":"2026-09-18T14:36:40+00:00","event":"ai_skipped","telegram_user_id":1112700358,"telegram_message_id":681667,"reason":"support_mode_human"}
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{"timestamp":"2026-09-18T14:39:49+00:00","event":"ai_request","telegram_user_id":1000835997,"telegram_message_id":681680,"message":"Уже"}
{"timestamp":"2026-09-18T14:40:00+00:00","event":"ai_response","telegram_user_id":1000835997,"telegram_message_id":681680,"duration_ms":11005,"action":"ANSWER","answer":"Уточните, пожалуйста: вы уже откатали 100% практики или завершили теорию?"}
{"timestamp":"2026-09-18T14:40:00+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1000835997,"telegram_message_id":681680,"answer":"Уточните, пожалуйста: вы уже откатали 100% практики или завершили теорию?"}
{"timestamp":"2026-09-18T14:40:00+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1000835997,"telegram_message_id":681680}
{"timestamp":"2026-09-18T14:40:01+00:00","event":"support_mode_check","telegram_user_id":1000835997,"telegram_message_id":681681,"support_mode":"AI"}
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{"timestamp":"2026-09-18T14:40:01+00:00","event":"ai_request","telegram_user_id":1000835997,"telegram_message_id":681681,"message":"Пока не отвечает"}
{"timestamp":"2026-09-18T14:40:01+00:00","event":"support_mode_check","telegram_user_id":1211369064,"telegram_message_id":681682,"support_mode":"AI"}
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{"timestamp":"2026-09-18T14:40:01+00:00","event":"ai_request","telegram_user_id":1211369064,"telegram_message_id":681682,"message":"Добрый день. Когда будет назначен инструктор?"}
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{"timestamp":"2026-09-18T14:40:06+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1000835997,"telegram_message_id":681681}
{"timestamp":"2026-09-18T14:40:08+00:00","event":"support_mode_check","telegram_user_id":1000835997,"telegram_message_id":681685,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-18T14:51:17+00:00","event":"ai_request","telegram_user_id":5990540735,"telegram_message_id":681707,"message":"Здравствуйте,а можно сегодня пройти внутренний тест ,просто завтра у вас выходной и вы мне его не откроете ,а у меня в вс заканчивается срок договора"}
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{"timestamp":"2026-09-18T14:56:31+00:00","event":"ai_request","telegram_user_id":801035700,"telegram_message_id":681725,"message":"Здравствуйте"}
{"timestamp":"2026-09-18T14:56:34+00:00","event":"ai_response","telegram_user_id":801035700,"telegram_message_id":681725,"duration_ms":2940,"action":"ANSWER","answer":"Здравствуйте! Чем могу помочь?"}
{"timestamp":"2026-09-18T14:56:34+00:00","event":"telegram_ai_answer_sent","telegram_user_id":801035700,"telegram_message_id":681725,"answer":"Здравствуйте! Чем могу помочь?"}
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{"timestamp":"2026-09-18T14:57:30+00:00","event":"ai_request","telegram_user_id":801035700,"telegram_message_id":681727,"message":"Хотела бы продлить, но пока хотела бы взять перерыв. Подскажите могу ли я заморозить обучение и на какое время"}
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{"timestamp":"2026-09-18T15:05:54+00:00","event":"contact_lead_checked","telegram_user_id":2085802270,"telegram_message_id":681743,"contact_id":42312693,"amo_lead_id":42270037,"amo_pipeline_id":3732193}
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{"timestamp":"2026-09-18T15:05:54+00:00","event":"pipeline_check","telegram_user_id":2085802270,"telegram_message_id":681743,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T15:05:54+00:00","event":"ai_request","telegram_user_id":2085802270,"telegram_message_id":681743,"message":"Добрый день. С октября готова приступить. Справка для ГАИ тоже готова"}
{"timestamp":"2026-09-18T15:06:00+00:00","event":"ai_response","telegram_user_id":2085802270,"telegram_message_id":681743,"duration_ms":5573,"action":"ANSWER","answer":"Добрый день! Если у вас рассрочка, для запуска регистрации документов нужны второй взнос и полный комплект: оригинал справки 003-В/у, паспорт, прописка/регистрация и СНИЛС. Паспорт, прописку и СНИЛС можно прислать в мессенджер или принести в офис для сканирования."}
{"timestamp":"2026-09-18T15:06:00+00:00","event":"telegram_ai_answer_sent","telegram_user_id":2085802270,"telegram_message_id":681743,"answer":"Добрый день! Если у вас рассрочка, для запуска регистрации документов нужны второй взнос и полный комплект: оригинал справки 003-В/у, паспорт, прописка/регистрация и СНИЛС. Паспорт, прописку и СНИЛС можно прислать в мессенджер или принести в офис для сканирования."}
{"timestamp":"2026-09-18T15:06:00+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":2085802270,"telegram_message_id":681743}
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{"timestamp":"2026-09-18T15:11:26+00:00","event":"pipeline_check","telegram_user_id":665486096,"telegram_message_id":681750,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T15:11:26+00:00","event":"ai_request","telegram_user_id":665486096,"telegram_message_id":681750,"message":"Спасибо"}
{"timestamp":"2026-09-18T15:11:29+00:00","event":"ai_response","telegram_user_id":665486096,"telegram_message_id":681750,"duration_ms":2441,"action":"ANSWER","answer":"Пожалуйста!"}
{"timestamp":"2026-09-18T15:11:29+00:00","event":"telegram_ai_answer_sent","telegram_user_id":665486096,"telegram_message_id":681750,"answer":"Пожалуйста!"}
{"timestamp":"2026-09-18T15:11:29+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":665486096,"telegram_message_id":681750}
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{"timestamp":"2026-09-18T15:12:21+00:00","event":"pipeline_check","telegram_user_id":247075214,"telegram_message_id":681752,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T15:12:21+00:00","event":"ai_request","telegram_user_id":247075214,"telegram_message_id":681752,"message":"Здравствуйте, у меня такая ситуация: я не смогла прийти сегодня на практику, и завтра не смогу, так как ездила в травмпункт с травмой руки. Мне пока запретили нагрузки на руку, даже такие простые как крутить руль. Можно ли отменить завтрашнее занятие и вернуть мне сегодняшнее. Могу в случае чего показать все медицинские заключения."}
{"timestamp":"2026-09-18T15:12:34+00:00","event":"ai_response","telegram_user_id":247075214,"telegram_message_id":681752,"duration_ms":13044,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-18T15:12:35+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":247075214,"telegram_message_id":681752}
{"timestamp":"2026-09-18T15:12:35+00:00","event":"support_mode_check","telegram_user_id":247075214,"telegram_message_id":681753,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T15:12:35+00:00","event":"ai_skipped","telegram_user_id":247075214,"telegram_message_id":681753,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T15:15:03+00:00","event":"support_mode_check","telegram_user_id":1761871607,"telegram_message_id":681758,"support_mode":"AI"}
{"timestamp":"2026-09-18T15:15:03+00:00","event":"pipeline_check","telegram_user_id":1761871607,"telegram_message_id":681758,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T15:15:03+00:00","event":"ai_request","telegram_user_id":1761871607,"telegram_message_id":681758,"message":"Здравствуйте, мне так и не ответили"}
{"timestamp":"2026-09-18T15:15:06+00:00","event":"ai_response","telegram_user_id":1761871607,"telegram_message_id":681758,"duration_ms":2698,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-18T15:15:06+00:00","event":"handoff_requested","telegram_user_id":1761871607,"telegram_message_id":681758,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-18T15:15:06+00:00","event":"handoff_mode_changed","telegram_user_id":1761871607,"telegram_message_id":681758,"first_handoff":true}
{"timestamp":"2026-09-18T15:15:06+00:00","event":"sensei_prepare","telegram_user_id":1761871607,"telegram_message_id":681758,"amo_lead_id":"42519139"}
{"timestamp":"2026-09-18T15:15:06+00:00","event":"sensei_started","telegram_user_id":1761871607,"telegram_message_id":681758,"amo_lead_id":"42519139","result":true}
{"timestamp":"2026-09-18T15:15:09+00:00","event":"handoff_telegram_message_error","telegram_user_id":1761871607,"telegram_message_id":681758,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2702 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-18T15:15:09+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1761871607,"telegram_message_id":681758}
{"timestamp":"2026-09-18T15:15:16+00:00","event":"support_mode_check","telegram_user_id":1211369064,"telegram_message_id":681760,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T15:15:16+00:00","event":"ai_skipped","telegram_user_id":1211369064,"telegram_message_id":681760,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T15:15:31+00:00","event":"support_mode_check","telegram_user_id":1211369064,"telegram_message_id":681761,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T15:15:31+00:00","event":"ai_skipped","telegram_user_id":1211369064,"telegram_message_id":681761,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T15:16:07+00:00","event":"support_mode_check","telegram_user_id":247075214,"telegram_message_id":681765,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T15:16:07+00:00","event":"ai_skipped","telegram_user_id":247075214,"telegram_message_id":681765,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T15:19:34+00:00","event":"support_mode_check","telegram_user_id":842638144,"telegram_message_id":681773,"support_mode":"AI"}
{"timestamp":"2026-09-18T15:19:34+00:00","event":"pipeline_check","telegram_user_id":842638144,"telegram_message_id":681773,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T15:19:34+00:00","event":"ai_request","telegram_user_id":842638144,"telegram_message_id":681773,"message":"Здравствуйте! А после прохождения всего этого. Когда договор закончится, вы будете ставить на сдачу в ГАИ, или же нет?"}
{"timestamp":"2026-09-18T15:19:40+00:00","event":"ai_response","telegram_user_id":842638144,"telegram_message_id":681773,"duration_ms":5984,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-18T15:19:40+00:00","event":"handoff_requested","telegram_user_id":842638144,"telegram_message_id":681773,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-18T15:19:40+00:00","event":"handoff_mode_changed","telegram_user_id":842638144,"telegram_message_id":681773,"first_handoff":true}
{"timestamp":"2026-09-18T15:19:40+00:00","event":"sensei_prepare","telegram_user_id":842638144,"telegram_message_id":681773,"amo_lead_id":"41784251"}
{"timestamp":"2026-09-18T15:19:42+00:00","event":"sensei_started","telegram_user_id":842638144,"telegram_message_id":681773,"amo_lead_id":"41784251","result":true}
{"timestamp":"2026-09-18T15:19:42+00:00","event":"handoff_telegram_message_sent","telegram_user_id":842638144,"telegram_message_id":681773}
{"timestamp":"2026-09-18T15:19:42+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":842638144,"telegram_message_id":681773}
{"timestamp":"2026-09-18T15:22:49+00:00","event":"support_mode_check","telegram_user_id":842638144,"telegram_message_id":681786,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T15:22:49+00:00","event":"ai_skipped","telegram_user_id":842638144,"telegram_message_id":681786,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T15:24:36+00:00","event":"support_mode_check","telegram_user_id":956485553,"telegram_message_id":681791,"support_mode":"AI"}
{"timestamp":"2026-09-18T15:24:36+00:00","event":"pipeline_missing_in_db","telegram_user_id":956485553,"telegram_message_id":681791,"amo_lead_id":null}
{"timestamp":"2026-09-18T15:24:36+00:00","event":"legacy_leadid_check","telegram_user_id":956485553,"telegram_message_id":681791,"legacy_leadid":"42584679"}
{"timestamp":"2026-09-18T15:24:37+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":956485553,"telegram_message_id":681791,"contact_id":42584679,"linked_leads_count":2}
{"timestamp":"2026-09-18T15:24:38+00:00","event":"contact_lead_checked","telegram_user_id":956485553,"telegram_message_id":681791,"contact_id":42584679,"amo_lead_id":42516935,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-18T15:24:38+00:00","event":"contact_lead_checked","telegram_user_id":956485553,"telegram_message_id":681791,"contact_id":42584679,"amo_lead_id":42530515,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-18T15:24:38+00:00","event":"contact_ai_lead_found","telegram_user_id":956485553,"telegram_message_id":681791,"contact_id":42584679,"amo_lead_id":42530515,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-18T15:24:38+00:00","event":"pipeline_check","telegram_user_id":956485553,"telegram_message_id":681791,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T15:24:38+00:00","event":"ai_request","telegram_user_id":956485553,"telegram_message_id":681791,"message":"1) Братиславская, Марьино, Отрадное\n\n2) Удобное время занятий: вторник, среда, четверг с 10 в любое время"}
{"timestamp":"2026-09-18T15:24:51+00:00","event":"ai_response","telegram_user_id":956485553,"telegram_message_id":681791,"duration_ms":12983,"action":"ANSWER","answer":"После допуска к практике и выбора локаций — Братиславская, Марьино и Отрадное — инструктора назначают по вторникам и пятницам. Первое занятие обычно начинается через 1–2 недели после назначения. Занятия по вторникам, средам и четвергам с 10:00 возможны в зависимости от расписания и загрузки инструктора."}
{"timestamp":"2026-09-18T15:24:52+00:00","event":"telegram_ai_answer_sent","telegram_user_id":956485553,"telegram_message_id":681791,"answer":"После допуска к практике и выбора локаций — Братиславская, Марьино и Отрадное — инструктора назначают по вторникам и пятницам. Первое занятие обычно начинается через 1–2 недели после назначения. Занятия по вторникам, средам и четвергам с 10:00 возможны в зависимости от расписания и загрузки инструктора."}
{"timestamp":"2026-09-18T15:24:52+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":956485553,"telegram_message_id":681791}
{"timestamp":"2026-09-18T15:25:48+00:00","event":"support_mode_check","telegram_user_id":1009656002,"telegram_message_id":681796,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T15:25:48+00:00","event":"ai_skipped","telegram_user_id":1009656002,"telegram_message_id":681796,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T15:27:40+00:00","event":"support_mode_check","telegram_user_id":601027384,"telegram_message_id":681800,"support_mode":"AI"}
{"timestamp":"2026-09-18T15:27:40+00:00","event":"pipeline_missing_in_db","telegram_user_id":601027384,"telegram_message_id":681800,"amo_lead_id":null}
{"timestamp":"2026-09-18T15:27:40+00:00","event":"legacy_leadid_check","telegram_user_id":601027384,"telegram_message_id":681800,"legacy_leadid":"38807105"}
{"timestamp":"2026-09-18T15:27:41+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":601027384,"telegram_message_id":681800,"amo_lead_id":38807105,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-18T15:27:41+00:00","event":"pipeline_check","telegram_user_id":601027384,"telegram_message_id":681800,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T15:27:41+00:00","event":"ai_request","telegram_user_id":601027384,"telegram_message_id":681800,"message":"Добрый день!\nВ том году обучалась у вас, прошу предоставить справку для оформления налогового вычета."}
{"timestamp":"2026-09-18T15:27:48+00:00","event":"ai_response","telegram_user_id":601027384,"telegram_message_id":681800,"duration_ms":7133,"action":"ANSWER","answer":"Добрый день! Справку для налогового вычета автошкола может подготовить после завершения курса обучения. Подскажите, пожалуйста, курс был завершён?"}
{"timestamp":"2026-09-18T15:27:49+00:00","event":"telegram_ai_answer_sent","telegram_user_id":601027384,"telegram_message_id":681800,"answer":"Добрый день! Справку для налогового вычета автошкола может подготовить после завершения курса обучения. Подскажите, пожалуйста, курс был завершён?"}
{"timestamp":"2026-09-18T15:27:49+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":601027384,"telegram_message_id":681800}
{"timestamp":"2026-09-18T15:28:00+00:00","event":"support_mode_check","telegram_user_id":601027384,"telegram_message_id":681802,"support_mode":"AI"}
{"timestamp":"2026-09-18T15:28:00+00:00","event":"pipeline_check","telegram_user_id":601027384,"telegram_message_id":681802,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T15:28:00+00:00","event":"ai_request","telegram_user_id":601027384,"telegram_message_id":681802,"message":"Год назад"}
{"timestamp":"2026-09-18T15:28:03+00:00","event":"ai_response","telegram_user_id":601027384,"telegram_message_id":681802,"duration_ms":2371,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-18T15:28:03+00:00","event":"handoff_requested","telegram_user_id":601027384,"telegram_message_id":681802,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-18T15:28:03+00:00","event":"handoff_mode_changed","telegram_user_id":601027384,"telegram_message_id":681802,"first_handoff":true}
{"timestamp":"2026-09-18T15:28:03+00:00","event":"sensei_prepare","telegram_user_id":601027384,"telegram_message_id":681802,"amo_lead_id":"38807105"}
{"timestamp":"2026-09-18T15:28:03+00:00","event":"sensei_started","telegram_user_id":601027384,"telegram_message_id":681802,"amo_lead_id":"38807105","result":true}
{"timestamp":"2026-09-18T15:28:04+00:00","event":"handoff_telegram_message_sent","telegram_user_id":601027384,"telegram_message_id":681802}
{"timestamp":"2026-09-18T15:28:04+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":601027384,"telegram_message_id":681802}
{"timestamp":"2026-09-18T15:28:04+00:00","event":"support_mode_check","telegram_user_id":1211369064,"telegram_message_id":681803,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T15:28:04+00:00","event":"ai_skipped","telegram_user_id":1211369064,"telegram_message_id":681803,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T15:37:02+00:00","event":"support_mode_check","telegram_user_id":5812230500,"telegram_message_id":681812,"support_mode":"AI"}
{"timestamp":"2026-09-18T15:37:02+00:00","event":"pipeline_check","telegram_user_id":5812230500,"telegram_message_id":681812,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T15:37:02+00:00","event":"ai_request","telegram_user_id":5812230500,"telegram_message_id":681812,"message":"сколько надо заплатить чтобы я мог пойти еще на вождение"}
{"timestamp":"2026-09-18T15:37:08+00:00","event":"ai_response","telegram_user_id":5812230500,"telegram_message_id":681812,"duration_ms":6318,"action":"ANSWER","answer":"Дополнительное занятие по вождению стоит 2 000 ₽: для категории B — 90 минут, для категории A — 60 минут.\n\nЕсли речь о допуске к практике при рассрочке, нужны более 50% теории, оригинал медсправки и третий взнос."}
{"timestamp":"2026-09-18T15:37:08+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5812230500,"telegram_message_id":681812,"answer":"Дополнительное занятие по вождению стоит 2 000 ₽: для категории B — 90 минут, для категории A — 60 минут.\n\nЕсли речь о допуске к практике при рассрочке, нужны более 50% теории, оригинал медсправки и третий взнос."}
{"timestamp":"2026-09-18T15:37:09+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5812230500,"telegram_message_id":681812}
{"timestamp":"2026-09-18T15:47:01+00:00","event":"support_mode_check","telegram_user_id":601027384,"telegram_message_id":681823,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T15:47:01+00:00","event":"ai_skipped","telegram_user_id":601027384,"telegram_message_id":681823,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T15:47:53+00:00","event":"support_mode_check","telegram_user_id":82867300,"telegram_message_id":681826,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T15:47:53+00:00","event":"ai_skipped","telegram_user_id":82867300,"telegram_message_id":681826,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T15:49:18+00:00","event":"support_mode_check","telegram_user_id":1475448177,"telegram_message_id":681828,"support_mode":"AI"}
{"timestamp":"2026-09-18T15:49:18+00:00","event":"pipeline_missing_in_db","telegram_user_id":1475448177,"telegram_message_id":681828,"amo_lead_id":null}
{"timestamp":"2026-09-18T15:49:18+00:00","event":"legacy_leadid_check","telegram_user_id":1475448177,"telegram_message_id":681828,"legacy_leadid":"41860315"}
{"timestamp":"2026-09-18T15:49:19+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1475448177,"telegram_message_id":681828,"contact_id":41860315,"linked_leads_count":2}
{"timestamp":"2026-09-18T15:49:19+00:00","event":"contact_lead_checked","telegram_user_id":1475448177,"telegram_message_id":681828,"contact_id":41860315,"amo_lead_id":41654739,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-18T15:49:23+00:00","event":"contact_lead_checked","telegram_user_id":1475448177,"telegram_message_id":681828,"contact_id":41860315,"amo_lead_id":41670203,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-18T15:49:23+00:00","event":"contact_ai_lead_found","telegram_user_id":1475448177,"telegram_message_id":681828,"contact_id":41860315,"amo_lead_id":41670203,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-18T15:49:23+00:00","event":"pipeline_check","telegram_user_id":1475448177,"telegram_message_id":681828,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T15:49:23+00:00","event":"ai_request","telegram_user_id":1475448177,"telegram_message_id":681828,"message":"Здравствуйте, получается я не должен теперь доплачивать за продление договора?"}
{"timestamp":"2026-09-18T15:49:25+00:00","event":"ai_response","telegram_user_id":1475448177,"telegram_message_id":681828,"duration_ms":2165,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-18T15:49:25+00:00","event":"handoff_requested","telegram_user_id":1475448177,"telegram_message_id":681828,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-18T15:49:25+00:00","event":"handoff_mode_changed","telegram_user_id":1475448177,"telegram_message_id":681828,"first_handoff":true}
{"timestamp":"2026-09-18T15:49:25+00:00","event":"sensei_prepare","telegram_user_id":1475448177,"telegram_message_id":681828,"amo_lead_id":"41670203"}
{"timestamp":"2026-09-18T15:49:26+00:00","event":"sensei_started","telegram_user_id":1475448177,"telegram_message_id":681828,"amo_lead_id":"41670203","result":true}
{"timestamp":"2026-09-18T15:49:28+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1475448177,"telegram_message_id":681828}
{"timestamp":"2026-09-18T15:49:28+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1475448177,"telegram_message_id":681828}
{"timestamp":"2026-09-18T15:51:23+00:00","event":"support_mode_check","telegram_user_id":1709471535,"telegram_message_id":681834,"support_mode":"AI"}
{"timestamp":"2026-09-18T15:51:23+00:00","event":"pipeline_check","telegram_user_id":1709471535,"telegram_message_id":681834,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T15:51:23+00:00","event":"ai_request","telegram_user_id":1709471535,"telegram_message_id":681834,"message":"Объединить можно ?"}
{"timestamp":"2026-09-18T15:51:26+00:00","event":"ai_response","telegram_user_id":1709471535,"telegram_message_id":681834,"duration_ms":2557,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-18T15:51:26+00:00","event":"handoff_requested","telegram_user_id":1709471535,"telegram_message_id":681834,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-18T15:51:26+00:00","event":"handoff_mode_changed","telegram_user_id":1709471535,"telegram_message_id":681834,"first_handoff":true}
{"timestamp":"2026-09-18T15:51:26+00:00","event":"sensei_prepare","telegram_user_id":1709471535,"telegram_message_id":681834,"amo_lead_id":"42009717"}
{"timestamp":"2026-09-18T15:51:26+00:00","event":"sensei_started","telegram_user_id":1709471535,"telegram_message_id":681834,"amo_lead_id":"42009717","result":true}
{"timestamp":"2026-09-18T15:51:28+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1709471535,"telegram_message_id":681834}
{"timestamp":"2026-09-18T15:51:28+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1709471535,"telegram_message_id":681834}
{"timestamp":"2026-09-18T15:52:04+00:00","event":"support_mode_check","telegram_user_id":82867300,"telegram_message_id":681839,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T15:52:04+00:00","event":"ai_skipped","telegram_user_id":82867300,"telegram_message_id":681839,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T15:56:29+00:00","event":"support_mode_check","telegram_user_id":1047845747,"telegram_message_id":681851,"support_mode":"AI"}
{"timestamp":"2026-09-18T15:56:29+00:00","event":"pipeline_missing_in_db","telegram_user_id":1047845747,"telegram_message_id":681851,"amo_lead_id":"43022521"}
{"timestamp":"2026-09-18T15:56:30+00:00","event":"pipeline_fetched_from_amocrm","telegram_user_id":1047845747,"telegram_message_id":681851,"amo_lead_id":"43022521","amo_pipeline_id":4311799}
{"timestamp":"2026-09-18T15:56:30+00:00","event":"pipeline_saved_to_db","telegram_user_id":1047845747,"telegram_message_id":681851,"amo_pipeline_id":4311799,"saved":true}
{"timestamp":"2026-09-18T15:56:30+00:00","event":"pipeline_check","telegram_user_id":1047845747,"telegram_message_id":681851,"amo_pipeline_id":4311799,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T15:56:30+00:00","event":"ai_skipped","telegram_user_id":1047845747,"telegram_message_id":681851,"reason":"wrong_pipeline","amo_pipeline_id":4311799,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T16:09:12+00:00","event":"support_mode_check","telegram_user_id":1709471535,"telegram_message_id":681855,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T16:09:12+00:00","event":"ai_skipped","telegram_user_id":1709471535,"telegram_message_id":681855,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T16:18:41+00:00","event":"support_mode_check","telegram_user_id":295820323,"telegram_message_id":681861,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T16:18:41+00:00","event":"ai_skipped","telegram_user_id":295820323,"telegram_message_id":681861,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T16:19:45+00:00","event":"support_mode_check","telegram_user_id":308127649,"telegram_message_id":681863,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T16:19:45+00:00","event":"ai_skipped","telegram_user_id":308127649,"telegram_message_id":681863,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T16:19:47+00:00","event":"support_mode_check","telegram_user_id":308127649,"telegram_message_id":681864,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T16:19:47+00:00","event":"ai_skipped","telegram_user_id":308127649,"telegram_message_id":681864,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T16:24:35+00:00","event":"support_mode_check","telegram_user_id":772575408,"telegram_message_id":681868,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T16:24:35+00:00","event":"ai_skipped","telegram_user_id":772575408,"telegram_message_id":681868,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T16:32:28+00:00","event":"support_mode_check","telegram_user_id":701988995,"telegram_message_id":681878,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T16:32:28+00:00","event":"ai_skipped","telegram_user_id":701988995,"telegram_message_id":681878,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T16:32:37+00:00","event":"support_mode_check","telegram_user_id":701988995,"telegram_message_id":681879,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T16:32:37+00:00","event":"ai_skipped","telegram_user_id":701988995,"telegram_message_id":681879,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T16:33:42+00:00","event":"support_mode_check","telegram_user_id":1992359041,"telegram_message_id":681882,"support_mode":"AI"}
{"timestamp":"2026-09-18T16:33:42+00:00","event":"pipeline_missing_in_db","telegram_user_id":1992359041,"telegram_message_id":681882,"amo_lead_id":null}
{"timestamp":"2026-09-18T16:33:42+00:00","event":"legacy_leadid_check","telegram_user_id":1992359041,"telegram_message_id":681882,"legacy_leadid":"42220761"}
{"timestamp":"2026-09-18T16:33:44+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1992359041,"telegram_message_id":681882,"contact_id":42220761,"linked_leads_count":2}
{"timestamp":"2026-09-18T16:33:44+00:00","event":"contact_lead_checked","telegram_user_id":1992359041,"telegram_message_id":681882,"contact_id":42220761,"amo_lead_id":42114227,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-18T16:33:45+00:00","event":"contact_lead_checked","telegram_user_id":1992359041,"telegram_message_id":681882,"contact_id":42220761,"amo_lead_id":42102183,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-18T16:33:45+00:00","event":"contact_ai_lead_found","telegram_user_id":1992359041,"telegram_message_id":681882,"contact_id":42220761,"amo_lead_id":42102183,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-18T16:33:45+00:00","event":"pipeline_check","telegram_user_id":1992359041,"telegram_message_id":681882,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T16:33:45+00:00","event":"ai_request","telegram_user_id":1992359041,"telegram_message_id":681882,"message":"здравствуйте. сдал внутренний экзамен по практике"}
{"timestamp":"2026-09-18T16:34:08+00:00","event":"ai_response","telegram_user_id":1992359041,"telegram_message_id":681882,"duration_ms":23775,"action":"ANSWER","answer":"Если внутренний теоретический экзамен тоже сдан и обучение полностью оплачено, следующий этап — экзамены в ГИБДД. Их можно сдавать с автошколой или самостоятельно.\n\nЕсли внутреннюю теорию ещё не сдавали, сначала нужно сдать её дистанционно в приложении или веб-версии."}
{"timestamp":"2026-09-18T16:34:09+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1992359041,"telegram_message_id":681882,"answer":"Если внутренний теоретический экзамен тоже сдан и обучение полностью оплачено, следующий этап — экзамены в ГИБДД. Их можно сдавать с автошколой или самостоятельно.\n\nЕсли внутреннюю теорию ещё не сдавали, сначала нужно сдать её дистанционно в приложении или веб-версии."}
{"timestamp":"2026-09-18T16:34:09+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1992359041,"telegram_message_id":681882}
{"timestamp":"2026-09-18T16:41:48+00:00","event":"support_mode_check","telegram_user_id":1211369064,"telegram_message_id":681887,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T16:41:48+00:00","event":"ai_skipped","telegram_user_id":1211369064,"telegram_message_id":681887,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T16:54:39+00:00","event":"support_mode_check","telegram_user_id":409025879,"telegram_message_id":681891,"support_mode":"AI"}
{"timestamp":"2026-09-18T16:54:39+00:00","event":"pipeline_check","telegram_user_id":409025879,"telegram_message_id":681891,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T16:54:39+00:00","event":"ai_request","telegram_user_id":409025879,"telegram_message_id":681891,"message":"а как там по занятости? не будет такой же ситуации с 88 учениками?"}
{"timestamp":"2026-09-18T16:54:42+00:00","event":"ai_response","telegram_user_id":409025879,"telegram_message_id":681891,"duration_ms":3735,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-18T16:54:42+00:00","event":"handoff_requested","telegram_user_id":409025879,"telegram_message_id":681891,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-18T16:54:42+00:00","event":"handoff_mode_changed","telegram_user_id":409025879,"telegram_message_id":681891,"first_handoff":false}
{"timestamp":"2026-09-18T16:54:46+00:00","event":"handoff_telegram_message_sent","telegram_user_id":409025879,"telegram_message_id":681891}
{"timestamp":"2026-09-18T16:54:47+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":409025879,"telegram_message_id":681891}
{"timestamp":"2026-09-18T16:55:21+00:00","event":"support_mode_check","telegram_user_id":1296245051,"telegram_message_id":681895,"support_mode":"AI"}
{"timestamp":"2026-09-18T16:55:21+00:00","event":"pipeline_check","telegram_user_id":1296245051,"telegram_message_id":681895,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T16:55:21+00:00","event":"ai_request","telegram_user_id":1296245051,"telegram_message_id":681895,"message":"Лиана Фаррвхутдинова"}
{"timestamp":"2026-09-18T16:55:33+00:00","event":"ai_response","telegram_user_id":1296245051,"telegram_message_id":681895,"duration_ms":11276,"action":"ANSWER","answer":"Лиана, уточните, пожалуйста, что именно вы хотите узнать?"}
{"timestamp":"2026-09-18T16:55:33+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1296245051,"telegram_message_id":681895,"answer":"Лиана, уточните, пожалуйста, что именно вы хотите узнать?"}
{"timestamp":"2026-09-18T16:55:33+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1296245051,"telegram_message_id":681895}
{"timestamp":"2026-09-18T17:00:33+00:00","event":"support_mode_check","telegram_user_id":308127649,"telegram_message_id":681898,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T17:00:33+00:00","event":"ai_skipped","telegram_user_id":308127649,"telegram_message_id":681898,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T17:21:14+00:00","event":"support_mode_check","telegram_user_id":1242696248,"telegram_message_id":681901,"support_mode":"AI"}
{"timestamp":"2026-09-18T17:21:14+00:00","event":"pipeline_missing_in_db","telegram_user_id":1242696248,"telegram_message_id":681901,"amo_lead_id":null}
{"timestamp":"2026-09-18T17:21:14+00:00","event":"legacy_leadid_check","telegram_user_id":1242696248,"telegram_message_id":681901,"legacy_leadid":"12191"}
{"timestamp":"2026-09-18T17:21:15+00:00","event":"legacy_contact_fetch_error","telegram_user_id":1242696248,"telegram_message_id":681901,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-18T17:21:15+00:00","event":"pipeline_check","telegram_user_id":1242696248,"telegram_message_id":681901,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T17:21:15+00:00","event":"ai_skipped","telegram_user_id":1242696248,"telegram_message_id":681901,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T17:40:49+00:00","event":"support_mode_check","telegram_user_id":5812230500,"telegram_message_id":681903,"support_mode":"AI"}
{"timestamp":"2026-09-18T17:40:49+00:00","event":"pipeline_check","telegram_user_id":5812230500,"telegram_message_id":681903,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T17:40:49+00:00","event":"ai_request","telegram_user_id":5812230500,"telegram_message_id":681903,"message":"у меня"}
{"timestamp":"2026-09-18T17:40:58+00:00","event":"ai_response","telegram_user_id":5812230500,"telegram_message_id":681903,"duration_ms":8975,"action":"ANSWER","answer":"Уточните, пожалуйста, ваш вопрос."}
{"timestamp":"2026-09-18T17:40:58+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5812230500,"telegram_message_id":681903,"answer":"Уточните, пожалуйста, ваш вопрос."}
{"timestamp":"2026-09-18T17:40:58+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5812230500,"telegram_message_id":681903}
{"timestamp":"2026-09-18T17:40:59+00:00","event":"support_mode_check","telegram_user_id":5812230500,"telegram_message_id":681905,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T17:40:59+00:00","event":"ai_skipped","telegram_user_id":5812230500,"telegram_message_id":681905,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T17:41:08+00:00","event":"support_mode_check","telegram_user_id":5812230500,"telegram_message_id":681907,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T17:41:08+00:00","event":"ai_skipped","telegram_user_id":5812230500,"telegram_message_id":681907,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T17:41:18+00:00","event":"support_mode_check","telegram_user_id":5812230500,"telegram_message_id":681908,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T17:41:18+00:00","event":"ai_skipped","telegram_user_id":5812230500,"telegram_message_id":681908,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T18:06:17+00:00","event":"support_mode_check","telegram_user_id":987317165,"telegram_message_id":681912,"support_mode":"AI"}
{"timestamp":"2026-09-18T18:06:17+00:00","event":"pipeline_check","telegram_user_id":987317165,"telegram_message_id":681912,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T18:06:17+00:00","event":"ai_request","telegram_user_id":987317165,"telegram_message_id":681912,"message":"Добрый день! Не понимаю где нужно взять номер лицензии автошколы, вбиваю ту что нашла, но на госуслугах не подходит"}
{"timestamp":"2026-09-18T18:06:25+00:00","event":"ai_response","telegram_user_id":987317165,"telegram_message_id":681912,"duration_ms":7464,"action":"ANSWER","answer":"Если вы обучаетесь в ООО УЦ «Колесо», номер лицензии:\n\n**Л035-01298-77/00395169**\n\nВ приложении к договору также указана лицензия ООО «Умная автошкола»: **039819**. Используйте номер той организации, которая указана у вас в договоре как исполнитель образовательных услуг."}
{"timestamp":"2026-09-18T18:06:25+00:00","event":"telegram_ai_answer_sent","telegram_user_id":987317165,"telegram_message_id":681912,"answer":"Если вы обучаетесь в ООО УЦ «Колесо», номер лицензии:\n\n**Л035-01298-77/00395169**\n\nВ приложении к договору также указана лицензия ООО «Умная автошкола»: **039819**. Используйте номер той организации, которая указана у вас в договоре как исполнитель образовательных услуг."}
{"timestamp":"2026-09-18T18:06:25+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":987317165,"telegram_message_id":681912}
{"timestamp":"2026-09-18T18:06:57+00:00","event":"support_mode_check","telegram_user_id":987317165,"telegram_message_id":681914,"support_mode":"AI"}
{"timestamp":"2026-09-18T18:06:57+00:00","event":"pipeline_check","telegram_user_id":987317165,"telegram_message_id":681914,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T18:06:57+00:00","event":"ai_request","telegram_user_id":987317165,"telegram_message_id":681914,"message":"А есть инструкция как заполнять заявку на госуслугах?"}
{"timestamp":"2026-09-18T18:07:36+00:00","event":"ai_response","telegram_user_id":987317165,"telegram_message_id":681914,"duration_ms":38576,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-18T18:07:36+00:00","event":"handoff_requested","telegram_user_id":987317165,"telegram_message_id":681914,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-18T18:07:36+00:00","event":"handoff_mode_changed","telegram_user_id":987317165,"telegram_message_id":681914,"first_handoff":true}
{"timestamp":"2026-09-18T18:07:36+00:00","event":"sensei_prepare","telegram_user_id":987317165,"telegram_message_id":681914,"amo_lead_id":"41643963"}
{"timestamp":"2026-09-18T18:07:37+00:00","event":"sensei_started","telegram_user_id":987317165,"telegram_message_id":681914,"amo_lead_id":"41643963","result":true}
{"timestamp":"2026-09-18T18:07:37+00:00","event":"handoff_telegram_message_sent","telegram_user_id":987317165,"telegram_message_id":681914}
{"timestamp":"2026-09-18T18:07:37+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":987317165,"telegram_message_id":681914}
{"timestamp":"2026-09-18T18:08:12+00:00","event":"support_mode_check","telegram_user_id":987317165,"telegram_message_id":681918,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T18:08:12+00:00","event":"ai_skipped","telegram_user_id":987317165,"telegram_message_id":681918,"reason":"support_mode_human"}
{"timestamp":"2026-09-18T19:54:38+00:00","event":"support_mode_check","telegram_user_id":921970180,"telegram_message_id":681941,"support_mode":"AI"}
{"timestamp":"2026-09-18T19:54:38+00:00","event":"pipeline_missing_in_db","telegram_user_id":921970180,"telegram_message_id":681941,"amo_lead_id":null}
{"timestamp":"2026-09-18T19:54:38+00:00","event":"legacy_leadid_check","telegram_user_id":921970180,"telegram_message_id":681941,"legacy_leadid":"42733673"}
{"timestamp":"2026-09-18T19:54:39+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":921970180,"telegram_message_id":681941,"contact_id":42733673,"linked_leads_count":1}
{"timestamp":"2026-09-18T19:54:40+00:00","event":"contact_lead_checked","telegram_user_id":921970180,"telegram_message_id":681941,"contact_id":42733673,"amo_lead_id":42707581,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-18T19:54:40+00:00","event":"contact_ai_lead_found","telegram_user_id":921970180,"telegram_message_id":681941,"contact_id":42733673,"amo_lead_id":42707581,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-18T19:54:40+00:00","event":"pipeline_check","telegram_user_id":921970180,"telegram_message_id":681941,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-18T19:54:40+00:00","event":"ai_request","telegram_user_id":921970180,"telegram_message_id":681941,"message":"Спасибо🙏а доплата какая то будет? Или одинаковая стоимость?"}
{"timestamp":"2026-09-18T19:54:44+00:00","event":"ai_response","telegram_user_id":921970180,"telegram_message_id":681941,"duration_ms":4393,"action":"ANSWER","answer":"Если курс оплачен полностью, дополнительных взносов по нему не будет — стоимость уже закрыта. Для регистрации останется предоставить полный комплект документов."}
{"timestamp":"2026-09-18T19:54:44+00:00","event":"telegram_ai_answer_sent","telegram_user_id":921970180,"telegram_message_id":681941,"answer":"Если курс оплачен полностью, дополнительных взносов по нему не будет — стоимость уже закрыта. Для регистрации останется предоставить полный комплект документов."}
{"timestamp":"2026-09-18T19:54:45+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":921970180,"telegram_message_id":681941}
{"timestamp":"2026-09-18T20:30:59+00:00","event":"support_mode_check","telegram_user_id":788895825,"telegram_message_id":681958,"support_mode":"HUMAN"}
{"timestamp":"2026-09-18T20:30:59+00:00","event":"ai_skipped","telegram_user_id":788895825,"telegram_message_id":681958,"reason":"support_mode_human"}
{"timestamp":"2026-09-19T04:58:12+00:00","event":"support_mode_check","telegram_user_id":1386496932,"telegram_message_id":681987,"support_mode":"AI"}
{"timestamp":"2026-09-19T04:58:12+00:00","event":"pipeline_check","telegram_user_id":1386496932,"telegram_message_id":681987,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-19T04:58:12+00:00","event":"ai_skipped","telegram_user_id":1386496932,"telegram_message_id":681987,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-19T05:23:54+00:00","event":"support_mode_check","telegram_user_id":1084927844,"telegram_message_id":681989,"support_mode":"AI"}
{"timestamp":"2026-09-19T05:23:54+00:00","event":"pipeline_check","telegram_user_id":1084927844,"telegram_message_id":681989,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-19T05:23:54+00:00","event":"ai_request","telegram_user_id":1084927844,"telegram_message_id":681989,"message":"Здравствуйте \nЯ сдала внутренний теоретический экзамен"}
{"timestamp":"2026-09-19T05:23:59+00:00","event":"ai_response","telegram_user_id":1084927844,"telegram_message_id":681989,"duration_ms":4924,"action":"ANSWER","answer":"После сдачи внутреннего теоретического экзамена продолжайте практику до 100% штатных часов. Затем нужно сдать внутренний практический экзамен. После успешной сдачи обоих внутренних экзаменов можно переходить к экзаменам в ГИБДД."}
{"timestamp":"2026-09-19T05:23:59+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1084927844,"telegram_message_id":681989,"answer":"После сдачи внутреннего теоретического экзамена продолжайте практику до 100% штатных часов. Затем нужно сдать внутренний практический экзамен. После успешной сдачи обоих внутренних экзаменов можно переходить к экзаменам в ГИБДД."}
{"timestamp":"2026-09-19T05:23:59+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1084927844,"telegram_message_id":681989}
{"timestamp":"2026-09-19T05:24:53+00:00","event":"support_mode_check","telegram_user_id":1084927844,"telegram_message_id":681992,"support_mode":"HUMAN"}
{"timestamp":"2026-09-19T05:24:53+00:00","event":"ai_skipped","telegram_user_id":1084927844,"telegram_message_id":681992,"reason":"support_mode_human"}
{"timestamp":"2026-09-19T05:44:50+00:00","event":"support_mode_check","telegram_user_id":929632726,"telegram_message_id":681993,"support_mode":"AI"}
{"timestamp":"2026-09-19T05:44:50+00:00","event":"pipeline_check","telegram_user_id":929632726,"telegram_message_id":681993,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-19T05:44:50+00:00","event":"ai_request","telegram_user_id":929632726,"telegram_message_id":681993,"message":"Здравствуйте! А у вас нет инструкторов, которые занимаются на саларьево?"}
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{"timestamp":"2026-09-19T05:45:11+00:00","event":"handoff_requested","telegram_user_id":929632726,"telegram_message_id":681993,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-19T08:13:06+00:00","event":"ai_response","telegram_user_id":681268105,"telegram_message_id":682093,"duration_ms":9399,"action":"ANSWER","answer":"Да, оригинал медсправки 003-В/у нужно привезти в офис автошколы. Предварительная запись не требуется. Вместе со справкой могут понадобиться паспорт и СНИЛС."}
{"timestamp":"2026-09-19T08:13:06+00:00","event":"telegram_ai_answer_sent","telegram_user_id":681268105,"telegram_message_id":682093,"answer":"Да, оригинал медсправки 003-В/у нужно привезти в офис автошколы. Предварительная запись не требуется. Вместе со справкой могут понадобиться паспорт и СНИЛС."}
{"timestamp":"2026-09-19T08:13:07+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":681268105,"telegram_message_id":682093}
{"timestamp":"2026-09-19T08:13:21+00:00","event":"support_mode_check","telegram_user_id":681268105,"telegram_message_id":682096,"support_mode":"HUMAN"}
{"timestamp":"2026-09-19T08:13:21+00:00","event":"ai_skipped","telegram_user_id":681268105,"telegram_message_id":682096,"reason":"support_mode_human"}
{"timestamp":"2026-09-19T08:21:19+00:00","event":"support_mode_check","telegram_user_id":745101277,"telegram_message_id":682102,"support_mode":"AI"}
{"timestamp":"2026-09-19T08:21:19+00:00","event":"pipeline_check","telegram_user_id":745101277,"telegram_message_id":682102,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-19T08:21:19+00:00","event":"ai_skipped","telegram_user_id":745101277,"telegram_message_id":682102,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-19T08:35:41+00:00","event":"support_mode_check","telegram_user_id":834433297,"telegram_message_id":682117,"support_mode":"HUMAN"}
{"timestamp":"2026-09-19T08:35:41+00:00","event":"ai_skipped","telegram_user_id":834433297,"telegram_message_id":682117,"reason":"support_mode_human"}
{"timestamp":"2026-09-19T08:35:41+00:00","event":"support_mode_check","telegram_user_id":834433297,"telegram_message_id":682118,"support_mode":"HUMAN"}
{"timestamp":"2026-09-19T08:35:41+00:00","event":"ai_skipped","telegram_user_id":834433297,"telegram_message_id":682118,"reason":"support_mode_human"}
{"timestamp":"2026-09-19T08:35:42+00:00","event":"support_mode_check","telegram_user_id":834433297,"telegram_message_id":682119,"support_mode":"HUMAN"}
{"timestamp":"2026-09-19T08:35:42+00:00","event":"ai_skipped","telegram_user_id":834433297,"telegram_message_id":682119,"reason":"support_mode_human"}
{"timestamp":"2026-09-19T08:46:01+00:00","event":"support_mode_check","telegram_user_id":398241644,"telegram_message_id":682126,"support_mode":"AI"}
{"timestamp":"2026-09-19T08:46:01+00:00","event":"pipeline_missing_in_db","telegram_user_id":398241644,"telegram_message_id":682126,"amo_lead_id":null}
{"timestamp":"2026-09-19T08:46:01+00:00","event":"legacy_leadid_check","telegram_user_id":398241644,"telegram_message_id":682126,"legacy_leadid":"38123849"}
{"timestamp":"2026-09-19T08:46:03+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":398241644,"telegram_message_id":682126,"contact_id":38123849,"linked_leads_count":3}
{"timestamp":"2026-09-19T08:46:04+00:00","event":"contact_lead_checked","telegram_user_id":398241644,"telegram_message_id":682126,"contact_id":38123849,"amo_lead_id":37542923,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-19T08:46:05+00:00","event":"contact_lead_checked","telegram_user_id":398241644,"telegram_message_id":682126,"contact_id":38123849,"amo_lead_id":37810765,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-19T08:46:05+00:00","event":"contact_lead_checked","telegram_user_id":398241644,"telegram_message_id":682126,"contact_id":38123849,"amo_lead_id":40230789,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-19T08:46:05+00:00","event":"contact_ai_lead_found","telegram_user_id":398241644,"telegram_message_id":682126,"contact_id":38123849,"amo_lead_id":40230789,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-19T08:46:05+00:00","event":"pipeline_check","telegram_user_id":398241644,"telegram_message_id":682126,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-19T08:46:05+00:00","event":"ai_request","telegram_user_id":398241644,"telegram_message_id":682126,"message":"Здравствуйте! Я сдала внутренний экзамен по вождению. Какой план действий далее?"}
{"timestamp":"2026-09-19T08:46:20+00:00","event":"ai_response","telegram_user_id":398241644,"telegram_message_id":682126,"duration_ms":14798,"action":"ANSWER","answer":"Если внутренний экзамен по теории тоже сдан и обучение полностью оплачено, следующий этап — выбрать способ сдачи экзаменов в ГИБДД:\n\n- **С автошколой:** школа подаст документы и будет сопровождать вас. Теория и первая попытка практики бесплатны, последующие практические попытки — 2 000 ₽ за аренду автомобиля.\n- **Самостоятельно:** нужно согласовать выдачу документов, забрать их и сдавать экзамены самостоятельно.\n\nЕсли внутреннюю теорию вы ещё не сдавали, сначала нужно пройти её."}
{"timestamp":"2026-09-19T08:46:20+00:00","event":"telegram_ai_answer_sent","telegram_user_id":398241644,"telegram_message_id":682126,"answer":"Если внутренний экзамен по теории тоже сдан и обучение полностью оплачено, следующий этап — выбрать способ сдачи экзаменов в ГИБДД:\n\n- **С автошколой:** школа подаст документы и будет сопровождать вас. Теория и первая попытка практики бесплатны, последующие практические попытки — 2 000 ₽ за аренду автомобиля.\n- **Самостоятельно:** нужно согласовать выдачу документов, забрать их и сдавать экзамены самостоятельно.\n\nЕсли внутреннюю теорию вы ещё не сдавали, сначала нужно пройти её."}
{"timestamp":"2026-09-19T08:46:21+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":398241644,"telegram_message_id":682126}
{"timestamp":"2026-09-19T08:46:52+00:00","event":"support_mode_check","telegram_user_id":5147657996,"telegram_message_id":682129,"support_mode":"AI"}
{"timestamp":"2026-09-19T08:46:52+00:00","event":"pipeline_missing_in_db","telegram_user_id":5147657996,"telegram_message_id":682129,"amo_lead_id":null}
{"timestamp":"2026-09-19T08:46:52+00:00","event":"legacy_leadid_check","telegram_user_id":5147657996,"telegram_message_id":682129,"legacy_leadid":"41790189"}
{"timestamp":"2026-09-19T08:46:53+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":5147657996,"telegram_message_id":682129,"amo_lead_id":41790189,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-19T08:46:53+00:00","event":"pipeline_check","telegram_user_id":5147657996,"telegram_message_id":682129,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-19T08:46:53+00:00","event":"ai_request","telegram_user_id":5147657996,"telegram_message_id":682129,"message":"Добрый, получается на данный момент мне нужно просто ожидать от вас информацию по поводу справки?"}
{"timestamp":"2026-09-19T08:46:58+00:00","event":"ai_response","telegram_user_id":5147657996,"telegram_message_id":682129,"duration_ms":5269,"action":"ANSWER","answer":"Если речь о частной или немосковской медсправке, проверка может занять больше времени из‑за дополнительных запросов инспектора. Точный срок заранее гарантировать нельзя."}
{"timestamp":"2026-09-19T08:46:59+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5147657996,"telegram_message_id":682129,"answer":"Если речь о частной или немосковской медсправке, проверка может занять больше времени из‑за дополнительных запросов инспектора. Точный срок заранее гарантировать нельзя."}
{"timestamp":"2026-09-19T08:46:59+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5147657996,"telegram_message_id":682129}
{"timestamp":"2026-09-19T08:49:33+00:00","event":"support_mode_check","telegram_user_id":941868605,"telegram_message_id":682135,"support_mode":"HUMAN"}
{"timestamp":"2026-09-19T08:49:33+00:00","event":"ai_skipped","telegram_user_id":941868605,"telegram_message_id":682135,"reason":"support_mode_human"}
{"timestamp":"2026-09-19T08:53:55+00:00","event":"support_mode_check","telegram_user_id":1242696248,"telegram_message_id":682138,"support_mode":"HUMAN"}
{"timestamp":"2026-09-19T08:53:55+00:00","event":"ai_skipped","telegram_user_id":1242696248,"telegram_message_id":682138,"reason":"support_mode_human"}
{"timestamp":"2026-09-19T08:54:40+00:00","event":"support_mode_check","telegram_user_id":5147657996,"telegram_message_id":682140,"support_mode":"HUMAN"}
{"timestamp":"2026-09-19T08:54:40+00:00","event":"ai_skipped","telegram_user_id":5147657996,"telegram_message_id":682140,"reason":"support_mode_human"}
{"timestamp":"2026-09-19T08:54:48+00:00","event":"support_mode_check","telegram_user_id":1242696248,"telegram_message_id":682141,"support_mode":"HUMAN"}
{"timestamp":"2026-09-19T08:54:48+00:00","event":"ai_skipped","telegram_user_id":1242696248,"telegram_message_id":682141,"reason":"support_mode_human"}
{"timestamp":"2026-09-19T08:54:55+00:00","event":"support_mode_check","telegram_user_id":1242696248,"telegram_message_id":682142,"support_mode":"HUMAN"}
{"timestamp":"2026-09-19T08:54:55+00:00","event":"ai_skipped","telegram_user_id":1242696248,"telegram_message_id":682142,"reason":"support_mode_human"}
{"timestamp":"2026-09-19T08:58:09+00:00","event":"support_mode_check","telegram_user_id":941868605,"telegram_message_id":682145,"support_mode":"HUMAN"}
{"timestamp":"2026-09-19T08:58:09+00:00","event":"ai_skipped","telegram_user_id":941868605,"telegram_message_id":682145,"reason":"support_mode_human"}
{"timestamp":"2026-09-19T09:02:04+00:00","event":"support_mode_check","telegram_user_id":6711441041,"telegram_message_id":682152,"support_mode":"AI"}
{"timestamp":"2026-09-19T09:02:04+00:00","event":"pipeline_check","telegram_user_id":6711441041,"telegram_message_id":682152,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-19T09:02:04+00:00","event":"ai_request","telegram_user_id":6711441041,"telegram_message_id":682152,"message":"Здравствуйте откройте попытку"}
{"timestamp":"2026-09-19T09:02:08+00:00","event":"ai_response","telegram_user_id":6711441041,"telegram_message_id":682152,"duration_ms":3320,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-19T09:02:08+00:00","event":"handoff_requested","telegram_user_id":6711441041,"telegram_message_id":682152,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-19T09:02:08+00:00","event":"handoff_mode_changed","telegram_user_id":6711441041,"telegram_message_id":682152,"first_handoff":false}
{"timestamp":"2026-09-19T09:02:09+00:00","event":"handoff_telegram_message_sent","telegram_user_id":6711441041,"telegram_message_id":682152}
{"timestamp":"2026-09-19T09:02:09+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":6711441041,"telegram_message_id":682152}
{"timestamp":"2026-09-19T09:02:10+00:00","event":"support_mode_check","telegram_user_id":6711441041,"telegram_message_id":682153,"support_mode":"HUMAN"}
{"timestamp":"2026-09-19T09:02:10+00:00","event":"ai_skipped","telegram_user_id":6711441041,"telegram_message_id":682153,"reason":"support_mode_human"}
{"timestamp":"2026-09-19T09:03:19+00:00","event":"support_mode_check","telegram_user_id":150054984,"telegram_message_id":682162,"support_mode":"AI"}
{"timestamp":"2026-09-19T09:03:19+00:00","event":"pipeline_missing_in_db","telegram_user_id":150054984,"telegram_message_id":682162,"amo_lead_id":null}
{"timestamp":"2026-09-19T09:03:19+00:00","event":"legacy_leadid_check","telegram_user_id":150054984,"telegram_message_id":682162,"legacy_leadid":"42579489"}
{"timestamp":"2026-09-19T09:03:21+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":150054984,"telegram_message_id":682162,"contact_id":42579489,"linked_leads_count":2}
{"timestamp":"2026-09-19T09:03:21+00:00","event":"contact_lead_checked","telegram_user_id":150054984,"telegram_message_id":682162,"contact_id":42579489,"amo_lead_id":42509645,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-19T09:03:22+00:00","event":"contact_lead_checked","telegram_user_id":150054984,"telegram_message_id":682162,"contact_id":42579489,"amo_lead_id":42521161,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-19T09:03:22+00:00","event":"contact_ai_lead_found","telegram_user_id":150054984,"telegram_message_id":682162,"contact_id":42579489,"amo_lead_id":42521161,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-19T09:03:22+00:00","event":"pipeline_check","telegram_user_id":150054984,"telegram_message_id":682162,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-19T09:03:22+00:00","event":"ai_request","telegram_user_id":150054984,"telegram_message_id":682162,"message":"В воскресенье ее можно привезти?"}
{"timestamp":"2026-09-19T09:03:27+00:00","event":"ai_response","telegram_user_id":150054984,"telegram_message_id":682162,"duration_ms":4962,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-19T09:03:27+00:00","event":"handoff_requested","telegram_user_id":150054984,"telegram_message_id":682162,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-19T09:03:27+00:00","event":"handoff_mode_changed","telegram_user_id":150054984,"telegram_message_id":682162,"first_handoff":false}
{"timestamp":"2026-09-19T09:03:27+00:00","event":"handoff_telegram_message_sent","telegram_user_id":150054984,"telegram_message_id":682162}
{"timestamp":"2026-09-19T09:03:27+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":150054984,"telegram_message_id":682162}
{"timestamp":"2026-09-19T09:04:34+00:00","event":"support_mode_check","telegram_user_id":834433297,"telegram_message_id":682166,"support_mode":"HUMAN"}
{"timestamp":"2026-09-19T09:04:34+00:00","event":"ai_skipped","telegram_user_id":834433297,"telegram_message_id":682166,"reason":"support_mode_human"}
{"timestamp":"2026-09-19T09:04:51+00:00","event":"support_mode_check","telegram_user_id":834433297,"telegram_message_id":682167,"support_mode":"HUMAN"}
{"timestamp":"2026-09-19T09:04:51+00:00","event":"ai_skipped","telegram_user_id":834433297,"telegram_message_id":682167,"reason":"support_mode_human"}
{"timestamp":"2026-09-19T09:08:13+00:00","event":"support_mode_check","telegram_user_id":834433297,"telegram_message_id":682171,"support_mode":"HUMAN"}
{"timestamp":"2026-09-19T09:08:13+00:00","event":"ai_skipped","telegram_user_id":834433297,"telegram_message_id":682171,"reason":"support_mode_human"}
{"timestamp":"2026-09-19T09:08:45+00:00","event":"support_mode_check","telegram_user_id":463034050,"telegram_message_id":682172,"support_mode":"HUMAN"}
{"timestamp":"2026-09-19T09:08:45+00:00","event":"ai_skipped","telegram_user_id":463034050,"telegram_message_id":682172,"reason":"support_mode_human"}
{"timestamp":"2026-09-19T09:34:25+00:00","event":"support_mode_check","telegram_user_id":853620445,"telegram_message_id":682207,"support_mode":"AI"}
{"timestamp":"2026-09-19T09:34:25+00:00","event":"pipeline_check","telegram_user_id":853620445,"telegram_message_id":682207,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-19T09:34:25+00:00","event":"ai_request","telegram_user_id":853620445,"telegram_message_id":682207,"message":"добрый день) может какой-то сбой в приложении, но тест у меня так и не появился"}
{"timestamp":"2026-09-19T09:34:31+00:00","event":"ai_response","telegram_user_id":853620445,"telegram_message_id":682207,"duration_ms":6090,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-19T09:34:31+00:00","event":"handoff_requested","telegram_user_id":853620445,"telegram_message_id":682207,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-19T09:34:31+00:00","event":"handoff_mode_changed","telegram_user_id":853620445,"telegram_message_id":682207,"first_handoff":false}
{"timestamp":"2026-09-19T09:34:31+00:00","event":"handoff_telegram_message_sent","telegram_user_id":853620445,"telegram_message_id":682207}
{"timestamp":"2026-09-19T09:34:31+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":853620445,"telegram_message_id":682207}
{"timestamp":"2026-09-19T09:40:44+00:00","event":"support_mode_check","telegram_user_id":463034050,"telegram_message_id":682218,"support_mode":"HUMAN"}
{"timestamp":"2026-09-19T09:40:44+00:00","event":"ai_skipped","telegram_user_id":463034050,"telegram_message_id":682218,"reason":"support_mode_human"}
{"timestamp":"2026-09-19T09:43:35+00:00","event":"support_mode_check","telegram_user_id":308127649,"telegram_message_id":682233,"support_mode":"AI"}
{"timestamp":"2026-09-19T09:43:35+00:00","event":"pipeline_missing_in_db","telegram_user_id":308127649,"telegram_message_id":682233,"amo_lead_id":null}
{"timestamp":"2026-09-19T09:43:35+00:00","event":"legacy_leadid_check","telegram_user_id":308127649,"telegram_message_id":682233,"legacy_leadid":"41654307"}
{"timestamp":"2026-09-19T09:43:36+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":308127649,"telegram_message_id":682233,"amo_lead_id":41654307,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-19T09:43:36+00:00","event":"pipeline_check","telegram_user_id":308127649,"telegram_message_id":682233,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-19T09:43:36+00:00","event":"ai_request","telegram_user_id":308127649,"telegram_message_id":682233,"message":"Добрый день! Я все успею закрыть, продлевать не потребуется"}
{"timestamp":"2026-09-19T09:43:39+00:00","event":"ai_response","telegram_user_id":308127649,"telegram_message_id":682233,"duration_ms":2956,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-19T09:43:39+00:00","event":"handoff_requested","telegram_user_id":308127649,"telegram_message_id":682233,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-19T09:43:39+00:00","event":"handoff_mode_changed","telegram_user_id":308127649,"telegram_message_id":682233,"first_handoff":false}
{"timestamp":"2026-09-19T09:43:39+00:00","event":"handoff_telegram_message_sent","telegram_user_id":308127649,"telegram_message_id":682233}
{"timestamp":"2026-09-19T09:43:40+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":308127649,"telegram_message_id":682233}
{"timestamp":"2026-09-19T09:45:49+00:00","event":"support_mode_check","telegram_user_id":1850200153,"telegram_message_id":682250,"support_mode":"AI"}
{"timestamp":"2026-09-19T09:45:49+00:00","event":"pipeline_check","telegram_user_id":1850200153,"telegram_message_id":682250,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-19T09:45:49+00:00","event":"ai_skipped","telegram_user_id":1850200153,"telegram_message_id":682250,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-19T09:50:44+00:00","event":"support_mode_check","telegram_user_id":744385538,"telegram_message_id":682270,"support_mode":"AI"}
{"timestamp":"2026-09-19T09:50:44+00:00","event":"pipeline_check","telegram_user_id":744385538,"telegram_message_id":682270,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-19T09:50:44+00:00","event":"ai_request","telegram_user_id":744385538,"telegram_message_id":682270,"message":"Здравствуйте, я на сдал внутренний экзамен, дело в том что параллельную парковку и гараж меня обучали делать по машинам, а не по разметке, я не смог сдать из за этого. Теперь я должен брать доп часы и обучатся этому за свои деньги? Давайте решать этот вопрос, назначьте другого инструктора доп часы мне дайте я не знаю"}
{"timestamp":"2026-09-19T09:50:47+00:00","event":"ai_response","telegram_user_id":744385538,"telegram_message_id":682270,"duration_ms":3472,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-19T10:06:20+00:00","event":"ai_request","telegram_user_id":419120882,"telegram_message_id":682306,"message":"Добрый день. Долго еще ждать?)"}
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{"timestamp":"2026-09-19T10:08:17+00:00","event":"telegram_ai_answer_sent","telegram_user_id":419120882,"telegram_message_id":682306,"answer":"Уточните, пожалуйста, чего именно вы ждёте: проверки медсправки, назначения инструктора или выдачи документов?"}
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{"timestamp":"2026-09-19T10:17:08+00:00","event":"support_mode_check","telegram_user_id":258560912,"telegram_message_id":682326,"support_mode":"AI"}
{"timestamp":"2026-09-19T10:17:08+00:00","event":"pipeline_check","telegram_user_id":258560912,"telegram_message_id":682326,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-19T10:17:08+00:00","event":"ai_request","telegram_user_id":258560912,"telegram_message_id":682326,"message":"Добрый день! Подскажите, пожалуйста, а внутренний практический экзамен будет проходить в том же районе, где я занимаюсь?"}
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{"timestamp":"2026-09-19T10:18:51+00:00","event":"support_mode_check","telegram_user_id":681268105,"telegram_message_id":682330,"support_mode":"AI"}
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{"timestamp":"2026-09-19T10:18:51+00:00","event":"ai_request","telegram_user_id":681268105,"telegram_message_id":682330,"message":"А какой этаж на Андропова?"}
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{"timestamp":"2026-09-19T10:29:32+00:00","event":"ai_request","telegram_user_id":487979528,"telegram_message_id":682337,"message":"Здравствуйте, я хотела бы забрать документы, скажите, пожалуйста, когда и куда могу подъехать, или можно я закажу курьера"}
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{"timestamp":"2026-09-19T11:01:03+00:00","event":"ai_request","telegram_user_id":1080536844,"telegram_message_id":682378,"message":"Здравствуйте \n\nавиамоторная\nримская"}
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{"timestamp":"2026-09-19T11:58:49+00:00","event":"ai_request","telegram_user_id":1008123441,"telegram_message_id":682411,"message":"Здравствуйте! Мне нужно связаться с менеджером автошколы по телефону, куда звонить?"}
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{"timestamp":"2026-09-19T12:23:38+00:00","event":"support_mode_check","telegram_user_id":7851208479,"telegram_message_id":682504,"support_mode":"AI"}
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{"timestamp":"2026-09-19T12:23:38+00:00","event":"ai_request","telegram_user_id":7851208479,"telegram_message_id":682504,"message":"хорошо, спасибо!!🥹"}
{"timestamp":"2026-09-19T12:23:47+00:00","event":"ai_response","telegram_user_id":7851208479,"telegram_message_id":682504,"duration_ms":9022,"action":"ANSWER","answer":"Пожалуйста! 🥹 Удачи в обучении!"}
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{"timestamp":"2026-09-19T12:28:03+00:00","event":"ai_request","telegram_user_id":441701336,"telegram_message_id":682517,"message":"Добрый день, закончил вождение"}
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{"timestamp":"2026-09-19T17:39:02+00:00","event":"pipeline_check","telegram_user_id":810732727,"telegram_message_id":682923,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-19T17:39:02+00:00","event":"ai_request","telegram_user_id":810732727,"telegram_message_id":682923,"message":"какой автопарк и на какой машине я возможно буду проходить обучение?"}
{"timestamp":"2026-09-19T17:39:47+00:00","event":"ai_response","telegram_user_id":810732727,"telegram_message_id":682923,"duration_ms":45315,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-19T17:39:47+00:00","event":"handoff_requested","telegram_user_id":810732727,"telegram_message_id":682923,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-19T17:39:47+00:00","event":"handoff_mode_changed","telegram_user_id":810732727,"telegram_message_id":682923,"first_handoff":false}
{"timestamp":"2026-09-19T17:39:48+00:00","event":"handoff_telegram_message_sent","telegram_user_id":810732727,"telegram_message_id":682923}
{"timestamp":"2026-09-19T17:39:48+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":810732727,"telegram_message_id":682923}
{"timestamp":"2026-09-19T17:49:00+00:00","event":"support_mode_check","telegram_user_id":1066700513,"telegram_message_id":682927,"support_mode":"AI"}
{"timestamp":"2026-09-19T17:49:00+00:00","event":"pipeline_check","telegram_user_id":1066700513,"telegram_message_id":682927,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-19T17:49:00+00:00","event":"ai_request","telegram_user_id":1066700513,"telegram_message_id":682927,"message":"Ещё один вопрос как мне узнать сколько занятий я уже отучилась ? )))"}
{"timestamp":"2026-09-19T17:49:07+00:00","event":"ai_response","telegram_user_id":1066700513,"telegram_message_id":682927,"duration_ms":6304,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-19T17:49:07+00:00","event":"handoff_requested","telegram_user_id":1066700513,"telegram_message_id":682927,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-19T17:49:07+00:00","event":"handoff_mode_changed","telegram_user_id":1066700513,"telegram_message_id":682927,"first_handoff":false}
{"timestamp":"2026-09-19T17:49:07+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1066700513,"telegram_message_id":682927}
{"timestamp":"2026-09-19T17:49:07+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1066700513,"telegram_message_id":682927}
{"timestamp":"2026-09-19T17:56:09+00:00","event":"support_mode_check","telegram_user_id":445306209,"telegram_message_id":682931,"support_mode":"AI"}
{"timestamp":"2026-09-19T17:56:09+00:00","event":"pipeline_missing_in_db","telegram_user_id":445306209,"telegram_message_id":682931,"amo_lead_id":"42104977"}
{"timestamp":"2026-09-19T17:56:10+00:00","event":"pipeline_fetched_from_amocrm","telegram_user_id":445306209,"telegram_message_id":682931,"amo_lead_id":"42104977","amo_pipeline_id":3732193}
{"timestamp":"2026-09-19T17:56:10+00:00","event":"pipeline_saved_to_db","telegram_user_id":445306209,"telegram_message_id":682931,"amo_pipeline_id":3732193,"saved":true}
{"timestamp":"2026-09-19T17:56:10+00:00","event":"pipeline_check","telegram_user_id":445306209,"telegram_message_id":682931,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-19T17:56:10+00:00","event":"ai_request","telegram_user_id":445306209,"telegram_message_id":682931,"message":"Как записаться на вождение ?"}
{"timestamp":"2026-09-19T17:56:20+00:00","event":"ai_response","telegram_user_id":445306209,"telegram_message_id":682931,"duration_ms":10183,"action":"ANSWER","answer":"Посмотрите карту автодромов, выберите несколько удобных станций метро и отправьте их в чат. После этого вам назначат инструктора, а график занятий вы согласуете непосредственно с ним.\n\nДля допуска к практике также нужны более 50% пройденной теории и оригинал медсправки 003-В/у. При рассрочке — ещё третий взнос."}
{"timestamp":"2026-09-19T17:56:20+00:00","event":"telegram_ai_answer_sent","telegram_user_id":445306209,"telegram_message_id":682931,"answer":"Посмотрите карту автодромов, выберите несколько удобных станций метро и отправьте их в чат. После этого вам назначат инструктора, а график занятий вы согласуете непосредственно с ним.\n\nДля допуска к практике также нужны более 50% пройденной теории и оригинал медсправки 003-В/у. При рассрочке — ещё третий взнос."}
{"timestamp":"2026-09-19T17:56:20+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":445306209,"telegram_message_id":682931}
{"timestamp":"2026-09-19T18:03:45+00:00","event":"support_mode_check","telegram_user_id":1407565526,"telegram_message_id":682934,"support_mode":"AI"}
{"timestamp":"2026-09-19T18:03:45+00:00","event":"pipeline_check","telegram_user_id":1407565526,"telegram_message_id":682934,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-19T18:03:45+00:00","event":"ai_skipped","telegram_user_id":1407565526,"telegram_message_id":682934,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-19T18:04:43+00:00","event":"support_mode_check","telegram_user_id":1299411811,"telegram_message_id":682935,"support_mode":"AI"}
{"timestamp":"2026-09-19T18:04:43+00:00","event":"pipeline_check","telegram_user_id":1299411811,"telegram_message_id":682935,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-19T18:04:43+00:00","event":"ai_skipped","telegram_user_id":1299411811,"telegram_message_id":682935,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-19T18:12:52+00:00","event":"support_mode_check","telegram_user_id":5990540735,"telegram_message_id":682936,"support_mode":"AI"}
{"timestamp":"2026-09-19T18:12:52+00:00","event":"pipeline_check","telegram_user_id":5990540735,"telegram_message_id":682936,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-19T18:12:52+00:00","event":"ai_request","telegram_user_id":5990540735,"telegram_message_id":682936,"message":"А если у меня осталось только ,внутренние вождения,я могу де не продлевать договор ,вы выше писали"}
{"timestamp":"2026-09-19T18:13:03+00:00","event":"ai_response","telegram_user_id":5990540735,"telegram_message_id":682936,"duration_ms":10477,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-19T18:13:03+00:00","event":"handoff_requested","telegram_user_id":5990540735,"telegram_message_id":682936,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-19T18:13:03+00:00","event":"handoff_mode_changed","telegram_user_id":5990540735,"telegram_message_id":682936,"first_handoff":false}
{"timestamp":"2026-09-19T18:13:03+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5990540735,"telegram_message_id":682936}
{"timestamp":"2026-09-19T18:13:03+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5990540735,"telegram_message_id":682936}
{"timestamp":"2026-09-19T18:34:32+00:00","event":"support_mode_check","telegram_user_id":665692633,"telegram_message_id":682944,"support_mode":"HUMAN"}
{"timestamp":"2026-09-19T18:34:32+00:00","event":"ai_skipped","telegram_user_id":665692633,"telegram_message_id":682944,"reason":"support_mode_human"}
{"timestamp":"2026-09-19T18:34:38+00:00","event":"support_mode_check","telegram_user_id":665692633,"telegram_message_id":682945,"support_mode":"HUMAN"}
{"timestamp":"2026-09-19T18:34:38+00:00","event":"ai_skipped","telegram_user_id":665692633,"telegram_message_id":682945,"reason":"support_mode_human"}
{"timestamp":"2026-09-19T18:51:00+00:00","event":"support_mode_check","telegram_user_id":445306209,"telegram_message_id":682952,"support_mode":"HUMAN"}
{"timestamp":"2026-09-19T18:51:00+00:00","event":"ai_skipped","telegram_user_id":445306209,"telegram_message_id":682952,"reason":"support_mode_human"}
{"timestamp":"2026-09-19T18:56:47+00:00","event":"support_mode_check","telegram_user_id":1122448309,"telegram_message_id":682954,"support_mode":"HUMAN"}
{"timestamp":"2026-09-19T18:56:47+00:00","event":"ai_skipped","telegram_user_id":1122448309,"telegram_message_id":682954,"reason":"support_mode_human"}
{"timestamp":"2026-09-19T18:57:13+00:00","event":"support_mode_check","telegram_user_id":1122448309,"telegram_message_id":682955,"support_mode":"HUMAN"}
{"timestamp":"2026-09-19T18:57:13+00:00","event":"ai_skipped","telegram_user_id":1122448309,"telegram_message_id":682955,"reason":"support_mode_human"}
{"timestamp":"2026-09-19T18:57:49+00:00","event":"support_mode_check","telegram_user_id":846289958,"telegram_message_id":682956,"support_mode":"AI"}
{"timestamp":"2026-09-19T18:57:49+00:00","event":"pipeline_check","telegram_user_id":846289958,"telegram_message_id":682956,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-19T18:57:49+00:00","event":"ai_request","telegram_user_id":846289958,"telegram_message_id":682956,"message":"Здравствуйте. Проверьте пожалуйста еще раз. Мой инструктор Алексей скал что что у меня еще осталось еще 5 мото часов."}
{"timestamp":"2026-09-19T18:57:56+00:00","event":"ai_response","telegram_user_id":846289958,"telegram_message_id":682956,"duration_ms":6750,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-19T18:57:56+00:00","event":"handoff_requested","telegram_user_id":846289958,"telegram_message_id":682956,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-19T18:57:56+00:00","event":"handoff_mode_changed","telegram_user_id":846289958,"telegram_message_id":682956,"first_handoff":false}
{"timestamp":"2026-09-19T18:57:57+00:00","event":"handoff_telegram_message_sent","telegram_user_id":846289958,"telegram_message_id":682956}
{"timestamp":"2026-09-19T18:57:57+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":846289958,"telegram_message_id":682956}
{"timestamp":"2026-09-19T19:14:14+00:00","event":"support_mode_check","telegram_user_id":574951756,"telegram_message_id":682965,"support_mode":"AI"}
{"timestamp":"2026-09-19T19:14:14+00:00","event":"pipeline_check","telegram_user_id":574951756,"telegram_message_id":682965,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-19T19:14:14+00:00","event":"ai_request","telegram_user_id":574951756,"telegram_message_id":682965,"message":"Добрый день! А можете, пожалуйста, рассказать по поводу заморозки обучения на месяц?"}
{"timestamp":"2026-09-19T19:14:18+00:00","event":"ai_response","telegram_user_id":574951756,"telegram_message_id":682965,"duration_ms":3982,"action":"ANSWER","answer":"Во время обучения можно воспользоваться бесплатной заморозкой суммарно до 1 месяца. Продление договора сверх этого срока оплачивается по прайсу автошколы."}
{"timestamp":"2026-09-19T19:14:18+00:00","event":"telegram_ai_answer_sent","telegram_user_id":574951756,"telegram_message_id":682965,"answer":"Во время обучения можно воспользоваться бесплатной заморозкой суммарно до 1 месяца. Продление договора сверх этого срока оплачивается по прайсу автошколы."}
{"timestamp":"2026-09-19T19:14:18+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":574951756,"telegram_message_id":682965}
{"timestamp":"2026-09-19T20:44:54+00:00","event":"support_mode_check","telegram_user_id":710458458,"telegram_message_id":682972,"support_mode":"AI"}
{"timestamp":"2026-09-19T20:44:54+00:00","event":"pipeline_check","telegram_user_id":710458458,"telegram_message_id":682972,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-19T20:44:54+00:00","event":"ai_request","telegram_user_id":710458458,"telegram_message_id":682972,"message":"Добрый вечер, извините пожалуйста, а лист который я отдавал инструктору(который ранее давали в автошколе) что с ним делать если он у инструктора?"}
{"timestamp":"2026-09-19T20:45:05+00:00","event":"ai_response","telegram_user_id":710458458,"telegram_message_id":682972,"duration_ms":11304,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-19T20:45:05+00:00","event":"handoff_requested","telegram_user_id":710458458,"telegram_message_id":682972,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-19T20:45:05+00:00","event":"handoff_mode_changed","telegram_user_id":710458458,"telegram_message_id":682972,"first_handoff":false}
{"timestamp":"2026-09-19T20:45:05+00:00","event":"handoff_telegram_message_sent","telegram_user_id":710458458,"telegram_message_id":682972}
{"timestamp":"2026-09-19T20:45:05+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":710458458,"telegram_message_id":682972}
{"timestamp":"2026-09-19T23:33:28+00:00","event":"support_mode_check","telegram_user_id":810341590,"telegram_message_id":682994,"support_mode":"AI"}
{"timestamp":"2026-09-19T23:33:28+00:00","event":"pipeline_missing_in_db","telegram_user_id":810341590,"telegram_message_id":682994,"amo_lead_id":null}
{"timestamp":"2026-09-19T23:33:28+00:00","event":"legacy_leadid_check","telegram_user_id":810341590,"telegram_message_id":682994,"legacy_leadid":"12191"}
{"timestamp":"2026-09-19T23:33:29+00:00","event":"legacy_contact_fetch_error","telegram_user_id":810341590,"telegram_message_id":682994,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-19T23:33:29+00:00","event":"pipeline_check","telegram_user_id":810341590,"telegram_message_id":682994,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-19T23:33:29+00:00","event":"ai_skipped","telegram_user_id":810341590,"telegram_message_id":682994,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-20T01:05:06+00:00","event":"support_mode_check","telegram_user_id":548164586,"telegram_message_id":682996,"support_mode":"AI"}
{"timestamp":"2026-09-20T01:05:06+00:00","event":"pipeline_missing_in_db","telegram_user_id":548164586,"telegram_message_id":682996,"amo_lead_id":null}
{"timestamp":"2026-09-20T01:05:06+00:00","event":"legacy_leadid_check","telegram_user_id":548164586,"telegram_message_id":682996,"legacy_leadid":"42107921"}
{"timestamp":"2026-09-20T01:05:07+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":548164586,"telegram_message_id":682996,"contact_id":42107921,"linked_leads_count":2}
{"timestamp":"2026-09-20T01:05:08+00:00","event":"contact_lead_checked","telegram_user_id":548164586,"telegram_message_id":682996,"contact_id":42107921,"amo_lead_id":41992345,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-20T01:05:08+00:00","event":"contact_lead_checked","telegram_user_id":548164586,"telegram_message_id":682996,"contact_id":42107921,"amo_lead_id":42096517,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-20T01:05:08+00:00","event":"contact_ai_lead_found","telegram_user_id":548164586,"telegram_message_id":682996,"contact_id":42107921,"amo_lead_id":42096517,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-20T01:05:08+00:00","event":"pipeline_check","telegram_user_id":548164586,"telegram_message_id":682996,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-20T01:05:08+00:00","event":"ai_request","telegram_user_id":548164586,"telegram_message_id":682996,"message":"Здравствуйте! К своему сожалению, могу только сейчас приступить к практическим занятиям. Хотела узнать, если я донесу медицинскую справку на этой неделе, с какой даты мне смогут назначить практические занятия и возможно ли составить график, позволяющий закончить обучение до истечения договора (много ли слотов занято)?"}
{"timestamp":"2026-09-20T01:05:24+00:00","event":"ai_response","telegram_user_id":548164586,"telegram_message_id":682996,"duration_ms":15556,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-20T01:05:24+00:00","event":"handoff_requested","telegram_user_id":548164586,"telegram_message_id":682996,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-20T01:05:24+00:00","event":"handoff_mode_changed","telegram_user_id":548164586,"telegram_message_id":682996,"first_handoff":false}
{"timestamp":"2026-09-20T01:05:24+00:00","event":"handoff_telegram_message_sent","telegram_user_id":548164586,"telegram_message_id":682996}
{"timestamp":"2026-09-20T01:05:24+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":548164586,"telegram_message_id":682996}
{"timestamp":"2026-09-20T04:16:00+00:00","event":"support_mode_check","telegram_user_id":8491483288,"telegram_message_id":683004,"support_mode":"AI"}
{"timestamp":"2026-09-20T04:16:00+00:00","event":"pipeline_check","telegram_user_id":8491483288,"telegram_message_id":683004,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-20T04:16:00+00:00","event":"ai_request","telegram_user_id":8491483288,"telegram_message_id":683004,"message":"Здравствуйте, разблокируйте пожалуйста попытку сдачи теоретического экзамена"}
{"timestamp":"2026-09-20T04:18:00+00:00","event":"ai_error","telegram_user_id":8491483288,"telegram_message_id":683004,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-20T04:18:00+00:00","event":"ai_error_handoff_sent","telegram_user_id":8491483288,"telegram_message_id":683004}
{"timestamp":"2026-09-20T06:24:39+00:00","event":"support_mode_check","telegram_user_id":846205571,"telegram_message_id":683010,"support_mode":"AI"}
{"timestamp":"2026-09-20T06:24:39+00:00","event":"pipeline_missing_in_db","telegram_user_id":846205571,"telegram_message_id":683010,"amo_lead_id":null}
{"timestamp":"2026-09-20T06:24:39+00:00","event":"legacy_leadid_check","telegram_user_id":846205571,"telegram_message_id":683010,"legacy_leadid":"12191"}
{"timestamp":"2026-09-20T06:24:41+00:00","event":"legacy_contact_fetch_error","telegram_user_id":846205571,"telegram_message_id":683010,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-20T06:24:41+00:00","event":"pipeline_check","telegram_user_id":846205571,"telegram_message_id":683010,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-20T06:24:41+00:00","event":"ai_skipped","telegram_user_id":846205571,"telegram_message_id":683010,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-20T06:34:27+00:00","event":"support_mode_check","telegram_user_id":308091592,"telegram_message_id":683012,"support_mode":"AI"}
{"timestamp":"2026-09-20T06:34:27+00:00","event":"pipeline_check","telegram_user_id":308091592,"telegram_message_id":683012,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-20T06:34:27+00:00","event":"ai_request","telegram_user_id":308091592,"telegram_message_id":683012,"message":"Здравствуйте! Я всë сдал, хочу записаться на экзамен в ГИБДД (групповой), сейчас нужно оплатить госпошлину и отправить сюда чек?"}
{"timestamp":"2026-09-20T06:36:27+00:00","event":"ai_error","telegram_user_id":308091592,"telegram_message_id":683012,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-20T07:07:47+00:00","event":"support_mode_check","telegram_user_id":929632726,"telegram_message_id":683019,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-20T10:54:49+00:00","event":"ai_request","telegram_user_id":574951756,"telegram_message_id":683259,"message":"А не подскажете, как это сделать? В личном кабинете что-то не нахожу. Я, просто, дошёл до практики, но понимаю, что следующий месяц никак не смогу найти на неё время. Следует ли мне писать выделеному инструктуру и какой вообще порядок заморозки?"}
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{"timestamp":"2026-09-20T11:27:00+00:00","event":"ai_request","telegram_user_id":754313585,"telegram_message_id":683284,"message":"Добрый день! Хотел бы обратиться к вам по поводу одной проблемы.\n\nГде-то в начале весны 2026 года я начал практические занятия у вашего инструктора по имени Султанов Балияр Рафаэль Оглы (номер +7 969 111-22-55). Все было относительно нормально, однако 2 раза занятие не состоялось по причине инструктора (попал в пробку, заболел). Мы с ним договорились, что занятия спишутся, но потом он вернет мне долг и проведет эти занятия. Когда пакет моих часов заканчивался и далее должен был быть внутренний практический экзамен, он мне предложил провести эти 2 занятия перед ним (это был конец мая). В июне я не записывался на экзамен по личным причинам (защита диплома). Я хотел записаться в июле и написал Балияру Султанову в WhatsApp, где мы обычно с ним общались, однако он меня проигнорировал. Из-за этого я не стал проходить внутренний экзамен в июле и решил перенести это на сентябрь (в июле-августе я уезжал домой в Ростовскую область и не мог заниматься этим). Когда я снова написал инструктору по поводу данной договоренности в WhatsApp и сервис \"Хочу водить\" он также меня проигнорировал. Я звонил ему по телефону WhatsApp и обычному телефону суммарно раз 8 и не получил ответа, что странно, так как во время практических занятий он не отказывал себе в ответе на телефонный звонок. Могу сделать вывод, что скорее всего он добавил мой номер в черный список.\n\nКак вы видите, я не хотел конфликта и хотел решить все полюбовно с инструктором, но он нарушил нашу договоренность. Я буду благодарен, если вы начислите мне те самые 2 практических занятия, которые я не получил. Также попрошу, чтобы инструктор был другой (желательно в районе м. Южная, м.Чертановская или м. Ленинский проспект), так как взаимодействовать с предыдущим инструктором нет никакого желания.\n\nПрилагаю доказательства:\n1. Скрин из WhatsApp, подтверждающий, что телефон принадлежит именно данному инструктору.\n2-3. Скрины, подтверждающие отсутствие занятия 30.03.2026\n4. Скрин, подтверждающий отсутствие занятия 18.05.2026\n5. Скрин из WhatsApp, подтверждаюший, что я связывался в июле с Балияром Султановым и предлагал провести обещенные занятия\n6. Скрин из WhatsApp, подтверждающий, что я звонил ему 17 и 18 09.2026\n 7. Видео из WhatsApp, подтверждающее всю переписку\n8. Скрин из сервиса \"Хочу Водить\", подтверждающее, что я связывался через него 15.09.2026\n9-10. Скрины, подтверждающие списания занятий 30.03.2026 и 18.05.2026\n11. Скрин, подтверждающий мои звонки 17.09.2026 и 18.09.2026 по WhatsApp и обычному телефону."}
{"timestamp":"2026-09-20T11:27:10+00:00","event":"ai_response","telegram_user_id":754313585,"telegram_message_id":683284,"duration_ms":10330,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-20T11:27:10+00:00","event":"handoff_requested","telegram_user_id":754313585,"telegram_message_id":683284,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-20T11:27:10+00:00","event":"handoff_mode_changed","telegram_user_id":754313585,"telegram_message_id":683284,"first_handoff":false}
{"timestamp":"2026-09-20T11:27:13+00:00","event":"handoff_telegram_message_error","telegram_user_id":754313585,"telegram_message_id":683284,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2702 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-20T11:27:13+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":754313585,"telegram_message_id":683284}
{"timestamp":"2026-09-20T11:36:28+00:00","event":"support_mode_check","telegram_user_id":729462609,"telegram_message_id":683305,"support_mode":"AI"}
{"timestamp":"2026-09-20T11:36:28+00:00","event":"pipeline_missing_in_db","telegram_user_id":729462609,"telegram_message_id":683305,"amo_lead_id":null}
{"timestamp":"2026-09-20T11:36:28+00:00","event":"legacy_leadid_check","telegram_user_id":729462609,"telegram_message_id":683305,"legacy_leadid":"23285467"}
{"timestamp":"2026-09-20T11:36:29+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":729462609,"telegram_message_id":683305,"amo_lead_id":23285467,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-20T11:36:29+00:00","event":"pipeline_check","telegram_user_id":729462609,"telegram_message_id":683305,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-20T11:36:29+00:00","event":"ai_request","telegram_user_id":729462609,"telegram_message_id":683305,"message":"Здравствуйте, на этой неделе смогу забрать документы?"}
{"timestamp":"2026-09-20T11:36:47+00:00","event":"ai_response","telegram_user_id":729462609,"telegram_message_id":683305,"duration_ms":18120,"action":"ANSWER","answer":"Документы об окончании выдают по средам и субботам, после предварительного согласования и уточнения офиса. Перед поездкой согласуйте выдачу."}
{"timestamp":"2026-09-20T11:36:48+00:00","event":"telegram_ai_answer_sent","telegram_user_id":729462609,"telegram_message_id":683305,"answer":"Документы об окончании выдают по средам и субботам, после предварительного согласования и уточнения офиса. Перед поездкой согласуйте выдачу."}
{"timestamp":"2026-09-20T11:36:48+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":729462609,"telegram_message_id":683305}
{"timestamp":"2026-09-20T11:37:29+00:00","event":"support_mode_check","telegram_user_id":729462609,"telegram_message_id":683308,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T11:37:29+00:00","event":"ai_skipped","telegram_user_id":729462609,"telegram_message_id":683308,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T12:02:19+00:00","event":"support_mode_check","telegram_user_id":8213350012,"telegram_message_id":683316,"support_mode":"AI"}
{"timestamp":"2026-09-20T12:02:19+00:00","event":"pipeline_check","telegram_user_id":8213350012,"telegram_message_id":683316,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-20T12:02:19+00:00","event":"ai_request","telegram_user_id":8213350012,"telegram_message_id":683316,"message":"Здравствуйте, я сдала внутренний экзамен по теории и по практике \nХочу забрать все свои документы а так же документ об окончании автошколы"}
{"timestamp":"2026-09-20T12:03:18+00:00","event":"ai_response","telegram_user_id":8213350012,"telegram_message_id":683316,"duration_ms":58532,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-20T12:03:18+00:00","event":"handoff_requested","telegram_user_id":8213350012,"telegram_message_id":683316,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-20T12:03:18+00:00","event":"handoff_mode_changed","telegram_user_id":8213350012,"telegram_message_id":683316,"first_handoff":false}
{"timestamp":"2026-09-20T12:03:20+00:00","event":"handoff_telegram_message_sent","telegram_user_id":8213350012,"telegram_message_id":683316}
{"timestamp":"2026-09-20T12:03:20+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":8213350012,"telegram_message_id":683316}
{"timestamp":"2026-09-20T12:04:51+00:00","event":"support_mode_check","telegram_user_id":1773274986,"telegram_message_id":683322,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T12:04:51+00:00","event":"ai_skipped","telegram_user_id":1773274986,"telegram_message_id":683322,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T12:04:56+00:00","event":"support_mode_check","telegram_user_id":1773274986,"telegram_message_id":683323,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T12:04:56+00:00","event":"ai_skipped","telegram_user_id":1773274986,"telegram_message_id":683323,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T12:05:07+00:00","event":"support_mode_check","telegram_user_id":1773274986,"telegram_message_id":683324,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T12:05:07+00:00","event":"ai_skipped","telegram_user_id":1773274986,"telegram_message_id":683324,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T12:10:46+00:00","event":"support_mode_check","telegram_user_id":1030098834,"telegram_message_id":683326,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T12:10:46+00:00","event":"ai_skipped","telegram_user_id":1030098834,"telegram_message_id":683326,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T12:13:51+00:00","event":"support_mode_check","telegram_user_id":754313585,"telegram_message_id":683327,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T12:13:51+00:00","event":"ai_skipped","telegram_user_id":754313585,"telegram_message_id":683327,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T12:14:02+00:00","event":"support_mode_check","telegram_user_id":5003789119,"telegram_message_id":683328,"support_mode":"AI"}
{"timestamp":"2026-09-20T12:14:02+00:00","event":"pipeline_missing_in_db","telegram_user_id":5003789119,"telegram_message_id":683328,"amo_lead_id":null}
{"timestamp":"2026-09-20T12:14:02+00:00","event":"legacy_leadid_check","telegram_user_id":5003789119,"telegram_message_id":683328,"legacy_leadid":"40266545"}
{"timestamp":"2026-09-20T12:14:04+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":5003789119,"telegram_message_id":683328,"amo_lead_id":40266545,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-20T12:14:04+00:00","event":"pipeline_check","telegram_user_id":5003789119,"telegram_message_id":683328,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-20T12:14:04+00:00","event":"ai_request","telegram_user_id":5003789119,"telegram_message_id":683328,"message":"Добрый день. Подскажите до какого числа у меня действует договор со школой"}
{"timestamp":"2026-09-20T12:14:06+00:00","event":"ai_response","telegram_user_id":5003789119,"telegram_message_id":683328,"duration_ms":2543,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-20T12:14:06+00:00","event":"handoff_requested","telegram_user_id":5003789119,"telegram_message_id":683328,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-20T12:14:06+00:00","event":"handoff_mode_changed","telegram_user_id":5003789119,"telegram_message_id":683328,"first_handoff":true}
{"timestamp":"2026-09-20T12:14:06+00:00","event":"sensei_prepare","telegram_user_id":5003789119,"telegram_message_id":683328,"amo_lead_id":"40266545"}
{"timestamp":"2026-09-20T12:14:08+00:00","event":"sensei_started","telegram_user_id":5003789119,"telegram_message_id":683328,"amo_lead_id":"40266545","result":true}
{"timestamp":"2026-09-20T12:14:09+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5003789119,"telegram_message_id":683328}
{"timestamp":"2026-09-20T12:14:09+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5003789119,"telegram_message_id":683328}
{"timestamp":"2026-09-20T12:30:44+00:00","event":"support_mode_check","telegram_user_id":1773274986,"telegram_message_id":683337,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T12:30:44+00:00","event":"ai_skipped","telegram_user_id":1773274986,"telegram_message_id":683337,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T12:50:43+00:00","event":"support_mode_check","telegram_user_id":1857843040,"telegram_message_id":683342,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T12:50:43+00:00","event":"ai_skipped","telegram_user_id":1857843040,"telegram_message_id":683342,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T12:56:44+00:00","event":"support_mode_check","telegram_user_id":924710409,"telegram_message_id":683346,"support_mode":"AI"}
{"timestamp":"2026-09-20T12:56:44+00:00","event":"pipeline_missing_in_db","telegram_user_id":924710409,"telegram_message_id":683346,"amo_lead_id":null}
{"timestamp":"2026-09-20T12:56:44+00:00","event":"legacy_leadid_check","telegram_user_id":924710409,"telegram_message_id":683346,"legacy_leadid":"12191"}
{"timestamp":"2026-09-20T12:56:46+00:00","event":"legacy_contact_fetch_error","telegram_user_id":924710409,"telegram_message_id":683346,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-20T12:56:46+00:00","event":"pipeline_check","telegram_user_id":924710409,"telegram_message_id":683346,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-20T12:56:46+00:00","event":"ai_skipped","telegram_user_id":924710409,"telegram_message_id":683346,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-20T12:59:05+00:00","event":"support_mode_check","telegram_user_id":924710409,"telegram_message_id":683367,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T12:59:05+00:00","event":"ai_skipped","telegram_user_id":924710409,"telegram_message_id":683367,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T12:59:10+00:00","event":"support_mode_check","telegram_user_id":924710409,"telegram_message_id":683369,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T12:59:10+00:00","event":"ai_skipped","telegram_user_id":924710409,"telegram_message_id":683369,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T12:59:19+00:00","event":"support_mode_check","telegram_user_id":924710409,"telegram_message_id":683370,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T12:59:19+00:00","event":"ai_skipped","telegram_user_id":924710409,"telegram_message_id":683370,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T13:02:25+00:00","event":"support_mode_check","telegram_user_id":1030098834,"telegram_message_id":683374,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T13:02:25+00:00","event":"ai_skipped","telegram_user_id":1030098834,"telegram_message_id":683374,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T13:12:45+00:00","event":"support_mode_check","telegram_user_id":8891605347,"telegram_message_id":683384,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T13:12:45+00:00","event":"ai_skipped","telegram_user_id":8891605347,"telegram_message_id":683384,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T13:13:43+00:00","event":"support_mode_check","telegram_user_id":924710409,"telegram_message_id":683387,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T13:13:43+00:00","event":"ai_skipped","telegram_user_id":924710409,"telegram_message_id":683387,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T13:14:36+00:00","event":"support_mode_check","telegram_user_id":5207055765,"telegram_message_id":683389,"support_mode":"AI"}
{"timestamp":"2026-09-20T13:14:36+00:00","event":"pipeline_missing_in_db","telegram_user_id":5207055765,"telegram_message_id":683389,"amo_lead_id":"42745857"}
{"timestamp":"2026-09-20T13:14:37+00:00","event":"pipeline_fetched_from_amocrm","telegram_user_id":5207055765,"telegram_message_id":683389,"amo_lead_id":"42745857","amo_pipeline_id":3732193}
{"timestamp":"2026-09-20T13:14:37+00:00","event":"pipeline_saved_to_db","telegram_user_id":5207055765,"telegram_message_id":683389,"amo_pipeline_id":3732193,"saved":true}
{"timestamp":"2026-09-20T13:14:37+00:00","event":"pipeline_check","telegram_user_id":5207055765,"telegram_message_id":683389,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-20T13:14:37+00:00","event":"ai_request","telegram_user_id":5207055765,"telegram_message_id":683389,"message":"Во вторник можно будет провести оплату, или обязательно надо раньше заплатить?"}
{"timestamp":"2026-09-20T13:14:48+00:00","event":"ai_response","telegram_user_id":5207055765,"telegram_message_id":683389,"duration_ms":10179,"action":"ANSWER","answer":"Оплатить во вторник можно, если это соответствует графику по договору. При переносе платежа нужно предупредить минимум за 24 часа — тогда пеня не начисляется. Конкретный график зависит от вашего договора."}
{"timestamp":"2026-09-20T13:14:48+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5207055765,"telegram_message_id":683389,"answer":"Оплатить во вторник можно, если это соответствует графику по договору. При переносе платежа нужно предупредить минимум за 24 часа — тогда пеня не начисляется. Конкретный график зависит от вашего договора."}
{"timestamp":"2026-09-20T13:14:48+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5207055765,"telegram_message_id":683389}
{"timestamp":"2026-09-20T13:16:07+00:00","event":"support_mode_check","telegram_user_id":5207055765,"telegram_message_id":683393,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T13:16:07+00:00","event":"ai_skipped","telegram_user_id":5207055765,"telegram_message_id":683393,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T13:20:17+00:00","event":"support_mode_check","telegram_user_id":8891605347,"telegram_message_id":683395,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T13:20:17+00:00","event":"ai_skipped","telegram_user_id":8891605347,"telegram_message_id":683395,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T13:30:04+00:00","event":"support_mode_check","telegram_user_id":8891605347,"telegram_message_id":683397,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T13:30:04+00:00","event":"ai_skipped","telegram_user_id":8891605347,"telegram_message_id":683397,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T13:37:39+00:00","event":"support_mode_check","telegram_user_id":1287331536,"telegram_message_id":683417,"support_mode":"AI"}
{"timestamp":"2026-09-20T13:37:39+00:00","event":"pipeline_missing_in_db","telegram_user_id":1287331536,"telegram_message_id":683417,"amo_lead_id":null}
{"timestamp":"2026-09-20T13:37:39+00:00","event":"legacy_leadid_check","telegram_user_id":1287331536,"telegram_message_id":683417,"legacy_leadid":"12191"}
{"timestamp":"2026-09-20T13:37:40+00:00","event":"legacy_contact_fetch_error","telegram_user_id":1287331536,"telegram_message_id":683417,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-20T13:37:40+00:00","event":"pipeline_check","telegram_user_id":1287331536,"telegram_message_id":683417,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-20T13:37:40+00:00","event":"ai_skipped","telegram_user_id":1287331536,"telegram_message_id":683417,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-20T13:39:55+00:00","event":"support_mode_check","telegram_user_id":1930727486,"telegram_message_id":683421,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T13:39:55+00:00","event":"ai_skipped","telegram_user_id":1930727486,"telegram_message_id":683421,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T13:48:15+00:00","event":"support_mode_check","telegram_user_id":1287331536,"telegram_message_id":683432,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T13:48:15+00:00","event":"ai_skipped","telegram_user_id":1287331536,"telegram_message_id":683432,"reason":"support_mode_human"}
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{"timestamp":"2026-09-20T14:01:24+00:00","event":"ai_skipped","telegram_user_id":5074421825,"telegram_message_id":683447,"reason":"support_mode_human"}
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{"timestamp":"2026-09-20T14:04:03+00:00","event":"ai_request","telegram_user_id":499671735,"telegram_message_id":683452,"message":"Добрый день\nУже получил права"}
{"timestamp":"2026-09-20T14:06:03+00:00","event":"ai_error","telegram_user_id":499671735,"telegram_message_id":683452,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
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{"timestamp":"2026-09-20T14:10:52+00:00","event":"contact_ai_lead_found","telegram_user_id":5213192669,"telegram_message_id":683462,"contact_id":41856637,"amo_lead_id":41646917,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-20T14:10:52+00:00","event":"pipeline_check","telegram_user_id":5213192669,"telegram_message_id":683462,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-20T14:10:52+00:00","event":"ai_request","telegram_user_id":5213192669,"telegram_message_id":683462,"message":"добрый вечер"}
{"timestamp":"2026-09-20T14:12:47+00:00","event":"support_mode_check","telegram_user_id":5213192669,"telegram_message_id":683466,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T14:12:47+00:00","event":"ai_skipped","telegram_user_id":5213192669,"telegram_message_id":683466,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T14:12:52+00:00","event":"ai_error","telegram_user_id":5213192669,"telegram_message_id":683462,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-20T14:12:53+00:00","event":"ai_error_handoff_sent","telegram_user_id":5213192669,"telegram_message_id":683462}
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{"timestamp":"2026-09-20T14:13:40+00:00","event":"ai_skipped","telegram_user_id":924923820,"telegram_message_id":683468,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T14:14:24+00:00","event":"support_mode_check","telegram_user_id":5213192669,"telegram_message_id":683470,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T14:14:24+00:00","event":"ai_skipped","telegram_user_id":5213192669,"telegram_message_id":683470,"reason":"support_mode_human"}
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{"timestamp":"2026-09-20T14:17:25+00:00","event":"ai_skipped","telegram_user_id":763845257,"telegram_message_id":683475,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T14:17:47+00:00","event":"support_mode_check","telegram_user_id":763845257,"telegram_message_id":683477,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T14:17:47+00:00","event":"ai_skipped","telegram_user_id":763845257,"telegram_message_id":683477,"reason":"support_mode_human"}
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{"timestamp":"2026-09-20T14:21:24+00:00","event":"ai_skipped","telegram_user_id":763845257,"telegram_message_id":683482,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T14:22:41+00:00","event":"support_mode_check","telegram_user_id":763845257,"telegram_message_id":683484,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T14:22:41+00:00","event":"ai_skipped","telegram_user_id":763845257,"telegram_message_id":683484,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T14:35:39+00:00","event":"support_mode_check","telegram_user_id":421500098,"telegram_message_id":683503,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T14:35:39+00:00","event":"ai_skipped","telegram_user_id":421500098,"telegram_message_id":683503,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T14:37:32+00:00","event":"support_mode_check","telegram_user_id":258560912,"telegram_message_id":683508,"support_mode":"AI"}
{"timestamp":"2026-09-20T14:37:32+00:00","event":"pipeline_check","telegram_user_id":258560912,"telegram_message_id":683508,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-20T14:37:32+00:00","event":"ai_request","telegram_user_id":258560912,"telegram_message_id":683508,"message":"Добрый день! Я откатала практику с инструктором \nХотела бы записаться на внутренний экзамен)"}
{"timestamp":"2026-09-20T14:38:07+00:00","event":"ai_response","telegram_user_id":258560912,"telegram_message_id":683508,"duration_ms":34364,"action":"ANSWER","answer":"Если у вас закрыты **100% штатной практики**, следующий этап — внутренний практический экзамен. Расписание публикуют в общем Telegram-чате: следите за сообщениями и приезжайте в назначенное время.\n\nЕсли 100% практики ещё не закрыто, сначала нужно завершить практические занятия."}
{"timestamp":"2026-09-20T14:38:07+00:00","event":"telegram_ai_answer_sent","telegram_user_id":258560912,"telegram_message_id":683508,"answer":"Если у вас закрыты **100% штатной практики**, следующий этап — внутренний практический экзамен. Расписание публикуют в общем Telegram-чате: следите за сообщениями и приезжайте в назначенное время.\n\nЕсли 100% практики ещё не закрыто, сначала нужно завершить практические занятия."}
{"timestamp":"2026-09-20T14:38:07+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":258560912,"telegram_message_id":683508}
{"timestamp":"2026-09-20T14:39:10+00:00","event":"support_mode_check","telegram_user_id":924923820,"telegram_message_id":683512,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T14:39:10+00:00","event":"ai_skipped","telegram_user_id":924923820,"telegram_message_id":683512,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T14:40:54+00:00","event":"support_mode_check","telegram_user_id":421500098,"telegram_message_id":683513,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T14:40:54+00:00","event":"ai_skipped","telegram_user_id":421500098,"telegram_message_id":683513,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T14:42:36+00:00","event":"support_mode_check","telegram_user_id":924485736,"telegram_message_id":683515,"support_mode":"AI"}
{"timestamp":"2026-09-20T14:42:36+00:00","event":"pipeline_check","telegram_user_id":924485736,"telegram_message_id":683515,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-20T14:42:36+00:00","event":"ai_request","telegram_user_id":924485736,"telegram_message_id":683515,"message":"здравствуйте, я откатал всю практику"}
{"timestamp":"2026-09-20T14:42:40+00:00","event":"ai_response","telegram_user_id":924485736,"telegram_message_id":683515,"duration_ms":3189,"action":"ANSWER","answer":"После 100% штатной практики следующий этап — внутренний практический экзамен. Если теория ещё не завершена, её нужно довести до 100% и сдать внутренний теоретический экзамен. К экзаменам в ГИБДД переходят после успешной сдачи обоих внутренних экзаменов."}
{"timestamp":"2026-09-20T14:42:43+00:00","event":"telegram_ai_answer_sent","telegram_user_id":924485736,"telegram_message_id":683515,"answer":"После 100% штатной практики следующий этап — внутренний практический экзамен. Если теория ещё не завершена, её нужно довести до 100% и сдать внутренний теоретический экзамен. К экзаменам в ГИБДД переходят после успешной сдачи обоих внутренних экзаменов."}
{"timestamp":"2026-09-20T14:42:43+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":924485736,"telegram_message_id":683515}
{"timestamp":"2026-09-20T14:48:15+00:00","event":"support_mode_check","telegram_user_id":1079522893,"telegram_message_id":683521,"support_mode":"AI"}
{"timestamp":"2026-09-20T14:48:15+00:00","event":"pipeline_check","telegram_user_id":1079522893,"telegram_message_id":683521,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-20T14:48:15+00:00","event":"ai_request","telegram_user_id":1079522893,"telegram_message_id":683521,"message":"Здравствуйте, курс не разморожен до сих пор."}
{"timestamp":"2026-09-20T14:48:35+00:00","event":"ai_response","telegram_user_id":1079522893,"telegram_message_id":683521,"duration_ms":20359,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-20T14:48:35+00:00","event":"handoff_requested","telegram_user_id":1079522893,"telegram_message_id":683521,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-20T14:48:36+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1079522893,"telegram_message_id":683521}
{"timestamp":"2026-09-20T14:48:36+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1079522893,"telegram_message_id":683521}
{"timestamp":"2026-09-20T14:50:36+00:00","event":"support_mode_check","telegram_user_id":1930727486,"telegram_message_id":683526,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T14:50:36+00:00","event":"ai_skipped","telegram_user_id":1930727486,"telegram_message_id":683526,"reason":"support_mode_human"}
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{"timestamp":"2026-09-20T14:51:09+00:00","event":"ai_skipped","telegram_user_id":1391934591,"telegram_message_id":683527,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T14:52:16+00:00","event":"support_mode_check","telegram_user_id":1079522893,"telegram_message_id":683529,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T14:52:16+00:00","event":"ai_skipped","telegram_user_id":1079522893,"telegram_message_id":683529,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T14:52:50+00:00","event":"support_mode_check","telegram_user_id":1030098834,"telegram_message_id":683530,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T14:52:50+00:00","event":"ai_skipped","telegram_user_id":1030098834,"telegram_message_id":683530,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T14:53:22+00:00","event":"support_mode_check","telegram_user_id":1079522893,"telegram_message_id":683533,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T14:53:22+00:00","event":"ai_skipped","telegram_user_id":1079522893,"telegram_message_id":683533,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T14:53:26+00:00","event":"support_mode_check","telegram_user_id":1079522893,"telegram_message_id":683534,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T14:53:26+00:00","event":"ai_skipped","telegram_user_id":1079522893,"telegram_message_id":683534,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T14:53:55+00:00","event":"support_mode_check","telegram_user_id":1079522893,"telegram_message_id":683535,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T14:53:55+00:00","event":"ai_skipped","telegram_user_id":1079522893,"telegram_message_id":683535,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T14:54:50+00:00","event":"support_mode_check","telegram_user_id":1079522893,"telegram_message_id":683538,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T14:54:50+00:00","event":"ai_skipped","telegram_user_id":1079522893,"telegram_message_id":683538,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T15:08:25+00:00","event":"support_mode_check","telegram_user_id":371078508,"telegram_message_id":683543,"support_mode":"AI"}
{"timestamp":"2026-09-20T15:08:25+00:00","event":"pipeline_check","telegram_user_id":371078508,"telegram_message_id":683543,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-20T15:08:25+00:00","event":"ai_request","telegram_user_id":371078508,"telegram_message_id":683543,"message":"Сдал внутренний"}
{"timestamp":"2026-09-20T15:08:37+00:00","event":"ai_response","telegram_user_id":371078508,"telegram_message_id":683543,"duration_ms":12605,"action":"ANSWER","answer":"Уточните, пожалуйста: сданы оба внутренних экзамена — теоретический и практический — или только один?"}
{"timestamp":"2026-09-20T15:08:38+00:00","event":"telegram_ai_answer_sent","telegram_user_id":371078508,"telegram_message_id":683543,"answer":"Уточните, пожалуйста: сданы оба внутренних экзамена — теоретический и практический — или только один?"}
{"timestamp":"2026-09-20T15:08:38+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":371078508,"telegram_message_id":683543}
{"timestamp":"2026-09-20T15:09:02+00:00","event":"support_mode_check","telegram_user_id":371078508,"telegram_message_id":683546,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T15:09:02+00:00","event":"ai_skipped","telegram_user_id":371078508,"telegram_message_id":683546,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T15:17:00+00:00","event":"support_mode_check","telegram_user_id":1311776454,"telegram_message_id":683550,"support_mode":"AI"}
{"timestamp":"2026-09-20T15:17:00+00:00","event":"pipeline_check","telegram_user_id":1311776454,"telegram_message_id":683550,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-20T15:17:00+00:00","event":"ai_request","telegram_user_id":1311776454,"telegram_message_id":683550,"message":"Квитанция"}
{"timestamp":"2026-09-20T15:17:04+00:00","event":"ai_response","telegram_user_id":1311776454,"telegram_message_id":683550,"duration_ms":3925,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-20T15:17:04+00:00","event":"handoff_requested","telegram_user_id":1311776454,"telegram_message_id":683550,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-20T15:17:04+00:00","event":"handoff_mode_changed","telegram_user_id":1311776454,"telegram_message_id":683550,"first_handoff":false}
{"timestamp":"2026-09-20T15:17:04+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1311776454,"telegram_message_id":683550}
{"timestamp":"2026-09-20T15:17:04+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1311776454,"telegram_message_id":683550}
{"timestamp":"2026-09-20T15:37:18+00:00","event":"support_mode_check","telegram_user_id":196042807,"telegram_message_id":683566,"support_mode":"AI"}
{"timestamp":"2026-09-20T15:37:18+00:00","event":"pipeline_check","telegram_user_id":196042807,"telegram_message_id":683566,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-20T15:37:18+00:00","event":"ai_request","telegram_user_id":196042807,"telegram_message_id":683566,"message":"Здравствуйте.\nНавалилось неприятностей и возник вопрос в какой срок я ДОЛЖЕН успеть закончить обучения и практическое, и теоретическое?"}
{"timestamp":"2026-09-20T15:37:22+00:00","event":"ai_response","telegram_user_id":196042807,"telegram_message_id":683566,"duration_ms":3502,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-20T15:37:22+00:00","event":"handoff_requested","telegram_user_id":196042807,"telegram_message_id":683566,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-20T15:37:22+00:00","event":"handoff_mode_changed","telegram_user_id":196042807,"telegram_message_id":683566,"first_handoff":false}
{"timestamp":"2026-09-20T15:37:24+00:00","event":"handoff_telegram_message_error","telegram_user_id":196042807,"telegram_message_id":683566,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2703 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-20T15:37:25+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":196042807,"telegram_message_id":683566}
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{"timestamp":"2026-09-20T15:59:14+00:00","event":"ai_request","telegram_user_id":1122448309,"telegram_message_id":683580,"message":"Хорошо, спасибо"}
{"timestamp":"2026-09-20T15:59:20+00:00","event":"ai_response","telegram_user_id":1122448309,"telegram_message_id":683580,"duration_ms":5200,"action":"ANSWER","answer":"Пожалуйста!"}
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{"timestamp":"2026-09-20T16:52:03+00:00","event":"ai_request","telegram_user_id":1082276328,"telegram_message_id":683601,"message":"Добрый день! А сегодня занятия будут?"}
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{"timestamp":"2026-09-20T17:05:33+00:00","event":"ai_skipped","telegram_user_id":1930727486,"telegram_message_id":683615,"reason":"support_mode_human"}
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{"timestamp":"2026-09-20T17:12:25+00:00","event":"ai_skipped","telegram_user_id":1930727486,"telegram_message_id":683624,"reason":"support_mode_human"}
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{"timestamp":"2026-09-20T17:14:59+00:00","event":"ai_skipped","telegram_user_id":1930727486,"telegram_message_id":683626,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T17:38:13+00:00","event":"support_mode_check","telegram_user_id":1311776454,"telegram_message_id":683636,"support_mode":"AI"}
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{"timestamp":"2026-09-20T17:38:13+00:00","event":"ai_request","telegram_user_id":1311776454,"telegram_message_id":683636,"message":"Добрый вечер, могу ли я поменять инструктора? Сделать его ближе к Люберцам (ветка розовая, живу на Некрасовке) \nМой инструктор лег в больницу на операцию, не будет работать 3 месяца"}
{"timestamp":"2026-09-20T17:38:21+00:00","event":"ai_response","telegram_user_id":1311776454,"telegram_message_id":683636,"duration_ms":7338,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-20T17:38:21+00:00","event":"handoff_requested","telegram_user_id":1311776454,"telegram_message_id":683636,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-20T17:38:22+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1311776454,"telegram_message_id":683636}
{"timestamp":"2026-09-20T17:38:23+00:00","event":"support_mode_check","telegram_user_id":1311776454,"telegram_message_id":683637,"support_mode":"HUMAN"}
{"timestamp":"2026-09-20T17:38:23+00:00","event":"ai_skipped","telegram_user_id":1311776454,"telegram_message_id":683637,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T17:44:04+00:00","event":"support_mode_check","telegram_user_id":1818817090,"telegram_message_id":683641,"support_mode":"AI"}
{"timestamp":"2026-09-20T17:44:04+00:00","event":"pipeline_check","telegram_user_id":1818817090,"telegram_message_id":683641,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-20T17:44:04+00:00","event":"ai_request","telegram_user_id":1818817090,"telegram_message_id":683641,"message":"Добрый вечер! я закончила обучение в автошколе. Экзамен я планирую сдавать на Партизанской. Я правильно понимаю, что сейчас я должна забрать документы из автошколы и самостоятельно подать их в ГАИ для сдачи гос экзамена по вождению?"}
{"timestamp":"2026-09-20T17:44:25+00:00","event":"ai_response","telegram_user_id":1818817090,"telegram_message_id":683641,"duration_ms":21391,"action":"ANSWER","answer":"Добрый вечер! Не обязательно сдавать самостоятельно — после сдачи обоих внутренних экзаменов есть два варианта:\n\n- **С автошколой:** школа подаёт документы и сопровождает вас на экзаменах ГИБДД.\n- **Самостоятельно:** нужно заранее согласовать выдачу документов, уточнить офис, приехать за ними в среду или субботу и подписать получение. После этого вы сдаёте экзамены самостоятельно.\n\nВажно: завершение обучения само по себе не означает, что внутренние экзамены уже сданы. Условия для выбора варианта — сдача обоих внутренних экзаменов и полная оплата."}
{"timestamp":"2026-09-20T17:44:25+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1818817090,"telegram_message_id":683641,"answer":"Добрый вечер! Не обязательно сдавать самостоятельно — после сдачи обоих внутренних экзаменов есть два варианта:\n\n- **С автошколой:** школа подаёт документы и сопровождает вас на экзаменах ГИБДД.\n- **Самостоятельно:** нужно заранее согласовать выдачу документов, уточнить офис, приехать за ними в среду или субботу и подписать получение. После этого вы сдаёте экзамены самостоятельно.\n\nВажно: завершение обучения само по себе не означает, что внутренние экзамены уже сданы. Условия для выбора варианта — сдача обоих внутренних экзаменов и полная оплата."}
{"timestamp":"2026-09-20T17:44:26+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1818817090,"telegram_message_id":683641}
{"timestamp":"2026-09-20T18:06:00+00:00","event":"support_mode_check","telegram_user_id":470193196,"telegram_message_id":683645,"support_mode":"AI"}
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{"timestamp":"2026-09-20T18:06:00+00:00","event":"ai_request","telegram_user_id":470193196,"telegram_message_id":683645,"message":"Добрый день! Подруга записалась от меня, подскажите, возможно ли получить бонус?"}
{"timestamp":"2026-09-20T18:06:00+00:00","event":"ai_response","telegram_user_id":470193196,"telegram_message_id":683645,"duration_ms":310,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-20T18:06:07+00:00","event":"handoff_telegram_message_error","telegram_user_id":470193196,"telegram_message_id":683645,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2703 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
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{"timestamp":"2026-09-20T18:11:05+00:00","event":"ai_skipped","telegram_user_id":1919014953,"telegram_message_id":683647,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
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{"timestamp":"2026-09-20T18:12:12+00:00","event":"pipeline_fetch_skipped","telegram_user_id":665692633,"telegram_message_id":683648,"reason":"amo_lead_id_and_legacy_leadid_empty"}
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{"timestamp":"2026-09-20T18:14:28+00:00","event":"support_mode_check","telegram_user_id":781435050,"telegram_message_id":683650,"support_mode":"AI"}
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{"timestamp":"2026-09-20T18:14:28+00:00","event":"ai_request","telegram_user_id":781435050,"telegram_message_id":683650,"message":"Здравствуйте, я все сдала, хочу записаться на экзамен в гаи"}
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{"timestamp":"2026-09-20T18:20:47+00:00","event":"ai_skipped","telegram_user_id":1818817090,"telegram_message_id":683656,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T18:22:34+00:00","event":"support_mode_check","telegram_user_id":6566710680,"telegram_message_id":683658,"support_mode":"AI"}
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{"timestamp":"2026-09-20T18:23:35+00:00","event":"ai_skipped","telegram_user_id":1818817090,"telegram_message_id":683660,"reason":"support_mode_human"}
{"timestamp":"2026-09-20T19:03:02+00:00","event":"support_mode_check","telegram_user_id":1944308927,"telegram_message_id":683665,"support_mode":"AI"}
{"timestamp":"2026-09-20T19:03:02+00:00","event":"pipeline_missing_in_db","telegram_user_id":1944308927,"telegram_message_id":683665,"amo_lead_id":null}
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{"timestamp":"2026-09-20T19:03:03+00:00","event":"ai_request","telegram_user_id":1944308927,"telegram_message_id":683665,"message":"Здравствуйте, хочу узнать к какому гаи я прикреплен, можете подсказать?"}
{"timestamp":"2026-09-20T19:03:54+00:00","event":"ai_response","telegram_user_id":1944308927,"telegram_message_id":683665,"duration_ms":51301,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-20T19:03:54+00:00","event":"handoff_requested","telegram_user_id":1944308927,"telegram_message_id":683665,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-20T19:03:55+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1944308927,"telegram_message_id":683665}
{"timestamp":"2026-09-20T19:10:10+00:00","event":"support_mode_check","telegram_user_id":1122448309,"telegram_message_id":683669,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-21T07:30:46+00:00","event":"ai_request","telegram_user_id":1762091871,"telegram_message_id":683860,"message":"Здравствуйте, а деньги вернуть я могу? 20т было оплачено, но ни разу на занятия не было возможности сходить."}
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{"timestamp":"2026-09-21T07:32:46+00:00","event":"ai_error","telegram_user_id":1762091871,"telegram_message_id":683860,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
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{"timestamp":"2026-09-21T07:34:20+00:00","event":"ai_skipped","telegram_user_id":1987100401,"telegram_message_id":683877,"reason":"support_mode_human"}
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{"timestamp":"2026-09-21T07:34:48+00:00","event":"ai_skipped","telegram_user_id":1262103343,"telegram_message_id":683880,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T07:34:52+00:00","event":"support_mode_check","telegram_user_id":1533092589,"telegram_message_id":683882,"support_mode":"AI"}
{"timestamp":"2026-09-21T07:34:52+00:00","event":"pipeline_missing_in_db","telegram_user_id":1533092589,"telegram_message_id":683882,"amo_lead_id":null}
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{"timestamp":"2026-09-21T07:34:54+00:00","event":"ai_request","telegram_user_id":1533092589,"telegram_message_id":683882,"message":"В каком гаи я буду сдавать"}
{"timestamp":"2026-09-21T07:35:14+00:00","event":"ai_response","telegram_user_id":1533092589,"telegram_message_id":683882,"duration_ms":20612,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-21T07:35:15+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1533092589,"telegram_message_id":683882}
{"timestamp":"2026-09-21T07:35:15+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1533092589,"telegram_message_id":683882}
{"timestamp":"2026-09-21T07:35:59+00:00","event":"support_mode_check","telegram_user_id":1762091871,"telegram_message_id":683887,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T07:35:59+00:00","event":"ai_skipped","telegram_user_id":1762091871,"telegram_message_id":683887,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T07:36:00+00:00","event":"support_mode_check","telegram_user_id":941007469,"telegram_message_id":683888,"support_mode":"AI"}
{"timestamp":"2026-09-21T07:36:00+00:00","event":"pipeline_check","telegram_user_id":941007469,"telegram_message_id":683888,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T07:36:00+00:00","event":"ai_request","telegram_user_id":941007469,"telegram_message_id":683888,"message":"как быть в данной ситуации?"}
{"timestamp":"2026-09-21T07:36:20+00:00","event":"support_mode_check","telegram_user_id":941007469,"telegram_message_id":683889,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T07:36:20+00:00","event":"ai_skipped","telegram_user_id":941007469,"telegram_message_id":683889,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T07:36:20+00:00","event":"support_mode_check","telegram_user_id":941007469,"telegram_message_id":683891,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T07:36:20+00:00","event":"ai_skipped","telegram_user_id":941007469,"telegram_message_id":683891,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T07:37:48+00:00","event":"support_mode_check","telegram_user_id":487053211,"telegram_message_id":683892,"support_mode":"AI"}
{"timestamp":"2026-09-21T07:37:48+00:00","event":"pipeline_check","telegram_user_id":487053211,"telegram_message_id":683892,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T07:37:48+00:00","event":"ai_request","telegram_user_id":487053211,"telegram_message_id":683892,"message":"Добрый день! \nОчень сложно записаться ко всем вашим инструкторам, почему так мало окошек для записей? Я занимаюсь уже с мая, у меня занятий было 6 штук всего))"}
{"timestamp":"2026-09-21T07:38:00+00:00","event":"ai_error","telegram_user_id":941007469,"telegram_message_id":683888,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-21T07:38:01+00:00","event":"ai_error_handoff_sent","telegram_user_id":941007469,"telegram_message_id":683888}
{"timestamp":"2026-09-21T07:38:07+00:00","event":"ai_response","telegram_user_id":487053211,"telegram_message_id":683892,"duration_ms":18819,"action":"ANSWER","answer":"Понимаем, что при таком количестве занятий обучение сильно растягивается. Количество доступных окон зависит от графика инструктора. Можно напрямую обсудить с ним более частые или несколько последовательных занятий, если его расписание позволяет."}
{"timestamp":"2026-09-21T07:38:08+00:00","event":"telegram_ai_answer_sent","telegram_user_id":487053211,"telegram_message_id":683892,"answer":"Понимаем, что при таком количестве занятий обучение сильно растягивается. Количество доступных окон зависит от графика инструктора. Можно напрямую обсудить с ним более частые или несколько последовательных занятий, если его расписание позволяет."}
{"timestamp":"2026-09-21T07:38:08+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":487053211,"telegram_message_id":683892}
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{"timestamp":"2026-09-21T07:38:11+00:00","event":"pipeline_check","telegram_user_id":487979528,"telegram_message_id":683896,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T07:38:11+00:00","event":"ai_request","telegram_user_id":487979528,"telegram_message_id":683896,"message":"Здравствуйте, подскажите, пожалуйста, куда и когда могу подъехать забрать документы? И по поводу практики уточните, пожалуйста"}
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{"timestamp":"2026-09-21T07:38:12+00:00","event":"ai_skipped","telegram_user_id":487053211,"telegram_message_id":683897,"reason":"support_mode_human"}
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{"timestamp":"2026-09-21T07:43:25+00:00","event":"ai_skipped","telegram_user_id":487053211,"telegram_message_id":683912,"reason":"support_mode_human"}
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{"timestamp":"2026-09-21T07:44:50+00:00","event":"pipeline_check","telegram_user_id":521661742,"telegram_message_id":683917,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T07:44:50+00:00","event":"ai_request","telegram_user_id":521661742,"telegram_message_id":683917,"message":"Здравствуйте, подскажите пожалуйста на каком этапе подготовки документов вы находитесь ?"}
{"timestamp":"2026-09-21T07:44:55+00:00","event":"ai_response","telegram_user_id":521661742,"telegram_message_id":683917,"duration_ms":5823,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-21T07:50:19+00:00","event":"ai_skipped","telegram_user_id":1262103343,"telegram_message_id":683931,"reason":"support_mode_human"}
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{"timestamp":"2026-09-21T07:50:56+00:00","event":"ai_skipped","telegram_user_id":1762091871,"telegram_message_id":683932,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T07:51:37+00:00","event":"support_mode_check","telegram_user_id":5091717227,"telegram_message_id":683933,"support_mode":"AI"}
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{"timestamp":"2026-09-21T07:51:37+00:00","event":"ai_request","telegram_user_id":5091717227,"telegram_message_id":683933,"message":"Здравствуйте,что по поводу документов?"}
{"timestamp":"2026-09-21T07:53:37+00:00","event":"ai_error","telegram_user_id":5091717227,"telegram_message_id":683933,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
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{"timestamp":"2026-09-21T08:58:29+00:00","event":"ai_skipped","telegram_user_id":1930727486,"telegram_message_id":684149,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T08:59:09+00:00","event":"support_mode_check","telegram_user_id":710458458,"telegram_message_id":684153,"support_mode":"AI"}
{"timestamp":"2026-09-21T08:59:09+00:00","event":"pipeline_check","telegram_user_id":710458458,"telegram_message_id":684153,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T08:59:09+00:00","event":"ai_request","telegram_user_id":710458458,"telegram_message_id":684153,"message":"Доброе утро, всё сдал, хочу на экзамен в гибдд"}
{"timestamp":"2026-09-21T08:59:29+00:00","event":"support_mode_check","telegram_user_id":351650995,"telegram_message_id":684155,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T08:59:29+00:00","event":"ai_skipped","telegram_user_id":351650995,"telegram_message_id":684155,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T08:59:30+00:00","event":"support_mode_check","telegram_user_id":5350730433,"telegram_message_id":684156,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T08:59:30+00:00","event":"ai_skipped","telegram_user_id":5350730433,"telegram_message_id":684156,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T09:00:10+00:00","event":"support_mode_check","telegram_user_id":5791599530,"telegram_message_id":684158,"support_mode":"AI"}
{"timestamp":"2026-09-21T09:00:10+00:00","event":"pipeline_check","telegram_user_id":5791599530,"telegram_message_id":684158,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T09:00:10+00:00","event":"ai_request","telegram_user_id":5791599530,"telegram_message_id":684158,"message":"Здравствуйте!\nКогда я могу приступить к практически занятиям?"}
{"timestamp":"2026-09-21T09:00:36+00:00","event":"ai_response","telegram_user_id":5791599530,"telegram_message_id":684158,"duration_ms":26167,"action":"ANSWER","answer":"Приступить к практическим занятиям можно после допуска к практике и выбора удобных локаций. Инструктора назначают по вторникам и пятницам, а первое занятие обычно начинается через 1–2 недели после назначения."}
{"timestamp":"2026-09-21T09:00:37+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5791599530,"telegram_message_id":684158,"answer":"Приступить к практическим занятиям можно после допуска к практике и выбора удобных локаций. Инструктора назначают по вторникам и пятницам, а первое занятие обычно начинается через 1–2 недели после назначения."}
{"timestamp":"2026-09-21T09:00:37+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5791599530,"telegram_message_id":684158}
{"timestamp":"2026-09-21T09:01:09+00:00","event":"ai_error","telegram_user_id":710458458,"telegram_message_id":684153,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-21T09:01:10+00:00","event":"ai_error_handoff_sent","telegram_user_id":710458458,"telegram_message_id":684153}
{"timestamp":"2026-09-21T09:01:37+00:00","event":"support_mode_check","telegram_user_id":351650995,"telegram_message_id":684165,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T09:01:37+00:00","event":"ai_skipped","telegram_user_id":351650995,"telegram_message_id":684165,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T09:02:41+00:00","event":"support_mode_check","telegram_user_id":5512891459,"telegram_message_id":684167,"support_mode":"AI"}
{"timestamp":"2026-09-21T09:02:41+00:00","event":"pipeline_check","telegram_user_id":5512891459,"telegram_message_id":684167,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T09:02:41+00:00","event":"ai_request","telegram_user_id":5512891459,"telegram_message_id":684167,"message":"Здравствуйте,у меня ещё такой вопрос\nЯ начала обучение, на механику, пока я прохожу теорию, если ли ещё возможность поменять на автомат?"}
{"timestamp":"2026-09-21T09:03:23+00:00","event":"support_mode_check","telegram_user_id":351650995,"telegram_message_id":684169,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T09:03:23+00:00","event":"ai_skipped","telegram_user_id":351650995,"telegram_message_id":684169,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T09:03:46+00:00","event":"support_mode_check","telegram_user_id":5512891459,"telegram_message_id":684171,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T09:03:46+00:00","event":"ai_skipped","telegram_user_id":5512891459,"telegram_message_id":684171,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T09:04:41+00:00","event":"ai_error","telegram_user_id":5512891459,"telegram_message_id":684167,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120000 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-21T09:04:42+00:00","event":"ai_error_handoff_sent","telegram_user_id":5512891459,"telegram_message_id":684167}
{"timestamp":"2026-09-21T09:05:07+00:00","event":"support_mode_check","telegram_user_id":1096089381,"telegram_message_id":684176,"support_mode":"AI"}
{"timestamp":"2026-09-21T09:05:07+00:00","event":"pipeline_missing_in_db","telegram_user_id":1096089381,"telegram_message_id":684176,"amo_lead_id":null}
{"timestamp":"2026-09-21T09:05:07+00:00","event":"legacy_leadid_check","telegram_user_id":1096089381,"telegram_message_id":684176,"legacy_leadid":"40714979"}
{"timestamp":"2026-09-21T09:05:09+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":1096089381,"telegram_message_id":684176,"amo_lead_id":40714979,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-21T09:05:09+00:00","event":"pipeline_check","telegram_user_id":1096089381,"telegram_message_id":684176,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T09:05:09+00:00","event":"ai_request","telegram_user_id":1096089381,"telegram_message_id":684176,"message":"хочу забрать документы"}
{"timestamp":"2026-09-21T09:05:19+00:00","event":"ai_response","telegram_user_id":1096089381,"telegram_message_id":684176,"duration_ms":9514,"action":"ANSWER","answer":"Выдача документов об окончании автошколы проходит по средам и субботам после предварительного согласования. Уточните офис и заранее согласуйте выдачу, затем приезжайте за документами и подпишите их получение."}
{"timestamp":"2026-09-21T09:05:19+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1096089381,"telegram_message_id":684176,"answer":"Выдача документов об окончании автошколы проходит по средам и субботам после предварительного согласования. Уточните офис и заранее согласуйте выдачу, затем приезжайте за документами и подпишите их получение."}
{"timestamp":"2026-09-21T09:05:19+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1096089381,"telegram_message_id":684176}
{"timestamp":"2026-09-21T09:07:02+00:00","event":"support_mode_check","telegram_user_id":1032531420,"telegram_message_id":684180,"support_mode":"AI"}
{"timestamp":"2026-09-21T09:07:02+00:00","event":"pipeline_missing_in_db","telegram_user_id":1032531420,"telegram_message_id":684180,"amo_lead_id":null}
{"timestamp":"2026-09-21T09:07:02+00:00","event":"legacy_leadid_check","telegram_user_id":1032531420,"telegram_message_id":684180,"legacy_leadid":"41860317"}
{"timestamp":"2026-09-21T09:07:05+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1032531420,"telegram_message_id":684180,"contact_id":41860317,"linked_leads_count":2}
{"timestamp":"2026-09-21T09:07:06+00:00","event":"contact_lead_checked","telegram_user_id":1032531420,"telegram_message_id":684180,"contact_id":41860317,"amo_lead_id":41654785,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-21T09:07:07+00:00","event":"contact_lead_checked","telegram_user_id":1032531420,"telegram_message_id":684180,"contact_id":41860317,"amo_lead_id":41655985,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-21T09:07:07+00:00","event":"contact_ai_lead_found","telegram_user_id":1032531420,"telegram_message_id":684180,"contact_id":41860317,"amo_lead_id":41655985,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-21T09:07:07+00:00","event":"pipeline_check","telegram_user_id":1032531420,"telegram_message_id":684180,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T09:07:07+00:00","event":"ai_request","telegram_user_id":1032531420,"telegram_message_id":684180,"message":"Здравствуйте, я хочу забрать документы"}
{"timestamp":"2026-09-21T09:07:32+00:00","event":"ai_response","telegram_user_id":1032531420,"telegram_message_id":684180,"duration_ms":24393,"action":"ANSWER","answer":"Документы выдают по средам и субботам после предварительного согласования. Уточните офис и согласуйте выдачу, затем приезжайте за документами и подпишите их получение."}
{"timestamp":"2026-09-21T09:07:32+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1032531420,"telegram_message_id":684180,"answer":"Документы выдают по средам и субботам после предварительного согласования. Уточните офис и согласуйте выдачу, затем приезжайте за документами и подпишите их получение."}
{"timestamp":"2026-09-21T09:07:32+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1032531420,"telegram_message_id":684180}
{"timestamp":"2026-09-21T09:08:04+00:00","event":"support_mode_check","telegram_user_id":1032531420,"telegram_message_id":684186,"support_mode":"AI"}
{"timestamp":"2026-09-21T09:08:04+00:00","event":"pipeline_check","telegram_user_id":1032531420,"telegram_message_id":684186,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T09:08:04+00:00","event":"ai_request","telegram_user_id":1032531420,"telegram_message_id":684186,"message":"Офис на Достоевской"}
{"timestamp":"2026-09-21T09:08:25+00:00","event":"support_mode_check","telegram_user_id":351650995,"telegram_message_id":684192,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T09:08:25+00:00","event":"ai_skipped","telegram_user_id":351650995,"telegram_message_id":684192,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T09:08:26+00:00","event":"ai_response","telegram_user_id":1032531420,"telegram_message_id":684186,"duration_ms":21983,"action":"ANSWER","answer":"Официальный сайт указывает офис на Суворовской площади: г. Москва, Суворовская площадь, д. 1/52к2."}
{"timestamp":"2026-09-21T09:08:27+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1032531420,"telegram_message_id":684186,"answer":"Официальный сайт указывает офис на Суворовской площади: г. Москва, Суворовская площадь, д. 1/52к2."}
{"timestamp":"2026-09-21T09:08:27+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1032531420,"telegram_message_id":684186}
{"timestamp":"2026-09-21T09:09:15+00:00","event":"support_mode_check","telegram_user_id":5512891459,"telegram_message_id":684196,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T09:09:15+00:00","event":"ai_skipped","telegram_user_id":5512891459,"telegram_message_id":684196,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T09:09:26+00:00","event":"support_mode_check","telegram_user_id":1032531420,"telegram_message_id":684197,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T09:09:26+00:00","event":"ai_skipped","telegram_user_id":1032531420,"telegram_message_id":684197,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T09:11:28+00:00","event":"support_mode_check","telegram_user_id":231520004,"telegram_message_id":684200,"support_mode":"AI"}
{"timestamp":"2026-09-21T09:11:28+00:00","event":"pipeline_check","telegram_user_id":231520004,"telegram_message_id":684200,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T09:11:28+00:00","event":"ai_request","telegram_user_id":231520004,"telegram_message_id":684200,"message":"Добрый день! Подскажите, пожалуйста, у вас в памятке по экзамену написано, что я могу сдать внутренний экзамен своему инструктору, я занималась как раз в районе м. Селигерская. Можно ли записаться на сдачу к нему или будет назначен другой инструктор?"}
{"timestamp":"2026-09-21T09:12:30+00:00","event":"ai_response","telegram_user_id":231520004,"telegram_message_id":684200,"duration_ms":62464,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-21T09:12:30+00:00","event":"handoff_requested","telegram_user_id":231520004,"telegram_message_id":684200,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-21T09:12:30+00:00","event":"handoff_mode_changed","telegram_user_id":231520004,"telegram_message_id":684200,"first_handoff":true}
{"timestamp":"2026-09-21T09:12:30+00:00","event":"sensei_prepare","telegram_user_id":231520004,"telegram_message_id":684200,"amo_lead_id":"41099603"}
{"timestamp":"2026-09-21T09:12:31+00:00","event":"sensei_started","telegram_user_id":231520004,"telegram_message_id":684200,"amo_lead_id":"41099603","result":true}
{"timestamp":"2026-09-21T09:12:31+00:00","event":"handoff_telegram_message_sent","telegram_user_id":231520004,"telegram_message_id":684200}
{"timestamp":"2026-09-21T09:12:31+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":231520004,"telegram_message_id":684200}
{"timestamp":"2026-09-21T09:13:26+00:00","event":"support_mode_check","telegram_user_id":738209496,"telegram_message_id":684205,"support_mode":"AI"}
{"timestamp":"2026-09-21T09:13:26+00:00","event":"pipeline_check","telegram_user_id":738209496,"telegram_message_id":684205,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T09:13:26+00:00","event":"ai_skipped","telegram_user_id":738209496,"telegram_message_id":684205,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T09:14:18+00:00","event":"support_mode_check","telegram_user_id":1082276328,"telegram_message_id":684207,"support_mode":"AI"}
{"timestamp":"2026-09-21T09:14:18+00:00","event":"pipeline_check","telegram_user_id":1082276328,"telegram_message_id":684207,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T09:14:18+00:00","event":"ai_request","telegram_user_id":1082276328,"telegram_message_id":684207,"message":"Так что с обучением?"}
{"timestamp":"2026-09-21T09:15:55+00:00","event":"ai_response","telegram_user_id":1082276328,"telegram_message_id":684207,"duration_ms":96470,"action":"ANSWER","answer":"Обучение проходит по этапам:\n\n1. Первый взнос — открывается доступ к теории.\n2. Второй взнос и полный комплект документов — запускается регистрация документов в ГИБДД. Она идёт параллельно обучению.\n3. После более 50% теории, предоставления оригинала медсправки и третьего взноса — допуск к практике и выбор удобных локаций.\n4. После выбора локаций назначают инструктора. Назначение обычно проходит по вторникам и пятницам, первое занятие — через 1–2 недели.\n5. После 100% теории — внутренний теоретический экзамен.\n6. После 100% штатной практики — внутренний практический экзамен.\n7. После сдачи обоих внутренних экзаменов — экзамены в ГИБДД с автошколой или получение документов для самостоятельной сдачи.\n\nПо вашему сообщению нельзя определить, на каком именно этапе вы сейчас находитесь."}
{"timestamp":"2026-09-21T09:15:55+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1082276328,"telegram_message_id":684207,"answer":"Обучение проходит по этапам:\n\n1. Первый взнос — открывается доступ к теории.\n2. Второй взнос и полный комплект документов — запускается регистрация документов в ГИБДД. Она идёт параллельно обучению.\n3. После более 50% теории, предоставления оригинала медсправки и третьего взноса — допуск к практике и выбор удобных локаций.\n4. После выбора локаций назначают инструктора. Назначение обычно проходит по вторникам и пятницам, первое занятие — через 1–2 недели.\n5. После 100% теории — внутренний теоретический экзамен.\n6. После 100% штатной практики — внутренний практический экзамен.\n7. После сдачи обоих внутренних экзаменов — экзамены в ГИБДД с автошколой или получение документов для самостоятельной сдачи.\n\nПо вашему сообщению нельзя определить, на каком именно этапе вы сейчас находитесь."}
{"timestamp":"2026-09-21T09:15:55+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1082276328,"telegram_message_id":684207}
{"timestamp":"2026-09-21T09:16:18+00:00","event":"support_mode_check","telegram_user_id":231520004,"telegram_message_id":684212,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T09:16:18+00:00","event":"ai_skipped","telegram_user_id":231520004,"telegram_message_id":684212,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T09:16:34+00:00","event":"support_mode_check","telegram_user_id":231520004,"telegram_message_id":684213,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T09:16:34+00:00","event":"ai_skipped","telegram_user_id":231520004,"telegram_message_id":684213,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T09:17:15+00:00","event":"support_mode_check","telegram_user_id":1082276328,"telegram_message_id":684214,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T09:17:15+00:00","event":"ai_skipped","telegram_user_id":1082276328,"telegram_message_id":684214,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T09:18:03+00:00","event":"support_mode_check","telegram_user_id":1082276328,"telegram_message_id":684217,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T09:18:03+00:00","event":"ai_skipped","telegram_user_id":1082276328,"telegram_message_id":684217,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T09:18:32+00:00","event":"support_mode_check","telegram_user_id":1082276328,"telegram_message_id":684218,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T09:18:32+00:00","event":"ai_skipped","telegram_user_id":1082276328,"telegram_message_id":684218,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T09:18:41+00:00","event":"support_mode_check","telegram_user_id":1082276328,"telegram_message_id":684219,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T09:18:41+00:00","event":"ai_skipped","telegram_user_id":1082276328,"telegram_message_id":684219,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T09:20:13+00:00","event":"support_mode_check","telegram_user_id":1262103343,"telegram_message_id":684222,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T09:20:13+00:00","event":"ai_skipped","telegram_user_id":1262103343,"telegram_message_id":684222,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T09:20:45+00:00","event":"support_mode_check","telegram_user_id":1082276328,"telegram_message_id":684224,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T09:20:45+00:00","event":"ai_skipped","telegram_user_id":1082276328,"telegram_message_id":684224,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T09:21:05+00:00","event":"support_mode_check","telegram_user_id":1082276328,"telegram_message_id":684225,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T09:21:05+00:00","event":"ai_skipped","telegram_user_id":1082276328,"telegram_message_id":684225,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T09:23:22+00:00","event":"support_mode_check","telegram_user_id":1235539005,"telegram_message_id":684227,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T09:23:22+00:00","event":"ai_skipped","telegram_user_id":1235539005,"telegram_message_id":684227,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T09:25:48+00:00","event":"support_mode_check","telegram_user_id":231520004,"telegram_message_id":684231,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T09:25:48+00:00","event":"ai_skipped","telegram_user_id":231520004,"telegram_message_id":684231,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T09:25:53+00:00","event":"support_mode_check","telegram_user_id":1082276328,"telegram_message_id":684232,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T09:25:53+00:00","event":"ai_skipped","telegram_user_id":1082276328,"telegram_message_id":684232,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T09:30:47+00:00","event":"support_mode_check","telegram_user_id":5512891459,"telegram_message_id":684240,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T09:30:47+00:00","event":"ai_skipped","telegram_user_id":5512891459,"telegram_message_id":684240,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T09:32:23+00:00","event":"support_mode_check","telegram_user_id":1235539005,"telegram_message_id":684242,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T09:32:23+00:00","event":"ai_skipped","telegram_user_id":1235539005,"telegram_message_id":684242,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T09:39:46+00:00","event":"support_mode_check","telegram_user_id":1762091871,"telegram_message_id":684246,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T09:39:46+00:00","event":"ai_skipped","telegram_user_id":1762091871,"telegram_message_id":684246,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T09:49:30+00:00","event":"support_mode_check","telegram_user_id":1272123706,"telegram_message_id":684250,"support_mode":"AI"}
{"timestamp":"2026-09-21T09:49:30+00:00","event":"pipeline_check","telegram_user_id":1272123706,"telegram_message_id":684250,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T09:49:30+00:00","event":"ai_request","telegram_user_id":1272123706,"telegram_message_id":684250,"message":"Добрый день! \nПодскажите, пожалуйста, пришла на вождение, а тут обычная парковка, стоят дорогие машины… \nПравильно я понимаю, что ответственность на инструкторе и автошколе?"}
{"timestamp":"2026-09-21T09:51:15+00:00","event":"support_mode_check","telegram_user_id":1272123706,"telegram_message_id":684252,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T09:51:15+00:00","event":"ai_skipped","telegram_user_id":1272123706,"telegram_message_id":684252,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T09:51:30+00:00","event":"ai_error","telegram_user_id":1272123706,"telegram_message_id":684250,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-21T09:51:31+00:00","event":"ai_error_handoff_sent","telegram_user_id":1272123706,"telegram_message_id":684250}
{"timestamp":"2026-09-21T09:52:21+00:00","event":"support_mode_check","telegram_user_id":231520004,"telegram_message_id":684256,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T09:52:21+00:00","event":"ai_skipped","telegram_user_id":231520004,"telegram_message_id":684256,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T09:57:23+00:00","event":"support_mode_check","telegram_user_id":1239022712,"telegram_message_id":684260,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T09:57:23+00:00","event":"ai_skipped","telegram_user_id":1239022712,"telegram_message_id":684260,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T09:57:35+00:00","event":"support_mode_check","telegram_user_id":1239022712,"telegram_message_id":684261,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T09:57:35+00:00","event":"ai_skipped","telegram_user_id":1239022712,"telegram_message_id":684261,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T10:01:20+00:00","event":"support_mode_check","telegram_user_id":1239022712,"telegram_message_id":684274,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T10:01:20+00:00","event":"ai_skipped","telegram_user_id":1239022712,"telegram_message_id":684274,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T10:02:02+00:00","event":"support_mode_check","telegram_user_id":1239022712,"telegram_message_id":684277,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T10:02:02+00:00","event":"ai_skipped","telegram_user_id":1239022712,"telegram_message_id":684277,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T10:02:37+00:00","event":"support_mode_check","telegram_user_id":5911010641,"telegram_message_id":684279,"support_mode":"AI"}
{"timestamp":"2026-09-21T10:02:37+00:00","event":"pipeline_check","telegram_user_id":5911010641,"telegram_message_id":684279,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T10:02:37+00:00","event":"ai_request","telegram_user_id":5911010641,"telegram_message_id":684279,"message":"71 км мкад, тц вэйпарк"}
{"timestamp":"2026-09-21T10:02:59+00:00","event":"ai_response","telegram_user_id":5911010641,"telegram_message_id":684279,"duration_ms":22134,"action":"ANSWER","answer":"Локацию для занятий можно выбрать на карте автодромов — обычно рядом с домом, работой или учёбой. Проверьте доступность точки у ТЦ «Вэйпарк» на карте."}
{"timestamp":"2026-09-21T10:03:00+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5911010641,"telegram_message_id":684279,"answer":"Локацию для занятий можно выбрать на карте автодромов — обычно рядом с домом, работой или учёбой. Проверьте доступность точки у ТЦ «Вэйпарк» на карте."}
{"timestamp":"2026-09-21T10:03:00+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5911010641,"telegram_message_id":684279}
{"timestamp":"2026-09-21T10:06:17+00:00","event":"support_mode_check","telegram_user_id":983352784,"telegram_message_id":684284,"support_mode":"AI"}
{"timestamp":"2026-09-21T10:06:17+00:00","event":"pipeline_check","telegram_user_id":983352784,"telegram_message_id":684284,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T10:06:17+00:00","event":"ai_skipped","telegram_user_id":983352784,"telegram_message_id":684284,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T10:06:18+00:00","event":"support_mode_check","telegram_user_id":1762091871,"telegram_message_id":684285,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T10:06:18+00:00","event":"ai_skipped","telegram_user_id":1762091871,"telegram_message_id":684285,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T10:11:28+00:00","event":"support_mode_check","telegram_user_id":512483901,"telegram_message_id":684288,"support_mode":"AI"}
{"timestamp":"2026-09-21T10:11:28+00:00","event":"pipeline_check","telegram_user_id":512483901,"telegram_message_id":684288,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T10:11:28+00:00","event":"ai_request","telegram_user_id":512483901,"telegram_message_id":684288,"message":"Здравствуйте,можно ли будет поменять инструктора?У Сергея Андреевича нет сейчас времени на ближайшую запись,а мне хотелось бы поскорее записаться и откатать остатки"}
{"timestamp":"2026-09-21T10:11:42+00:00","event":"ai_response","telegram_user_id":512483901,"telegram_message_id":684288,"duration_ms":14350,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-21T10:11:42+00:00","event":"handoff_requested","telegram_user_id":512483901,"telegram_message_id":684288,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-21T10:11:42+00:00","event":"handoff_mode_changed","telegram_user_id":512483901,"telegram_message_id":684288,"first_handoff":true}
{"timestamp":"2026-09-21T10:11:42+00:00","event":"sensei_prepare","telegram_user_id":512483901,"telegram_message_id":684288,"amo_lead_id":"41755515"}
{"timestamp":"2026-09-21T10:11:44+00:00","event":"sensei_started","telegram_user_id":512483901,"telegram_message_id":684288,"amo_lead_id":"41755515","result":true}
{"timestamp":"2026-09-21T10:11:44+00:00","event":"handoff_telegram_message_sent","telegram_user_id":512483901,"telegram_message_id":684288}
{"timestamp":"2026-09-21T10:11:44+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":512483901,"telegram_message_id":684288}
{"timestamp":"2026-09-21T10:12:06+00:00","event":"support_mode_check","telegram_user_id":983352784,"telegram_message_id":684292,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T10:12:06+00:00","event":"ai_skipped","telegram_user_id":983352784,"telegram_message_id":684292,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T10:13:44+00:00","event":"support_mode_check","telegram_user_id":1710426507,"telegram_message_id":684294,"support_mode":"AI"}
{"timestamp":"2026-09-21T10:13:44+00:00","event":"pipeline_missing_in_db","telegram_user_id":1710426507,"telegram_message_id":684294,"amo_lead_id":null}
{"timestamp":"2026-09-21T10:13:44+00:00","event":"legacy_leadid_check","telegram_user_id":1710426507,"telegram_message_id":684294,"legacy_leadid":"41766515"}
{"timestamp":"2026-09-21T10:13:46+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1710426507,"telegram_message_id":684294,"contact_id":41766515,"linked_leads_count":2}
{"timestamp":"2026-09-21T10:13:47+00:00","event":"contact_lead_checked","telegram_user_id":1710426507,"telegram_message_id":684294,"contact_id":41766515,"amo_lead_id":41528153,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-21T10:13:47+00:00","event":"contact_lead_checked","telegram_user_id":1710426507,"telegram_message_id":684294,"contact_id":41766515,"amo_lead_id":41547999,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-21T10:13:47+00:00","event":"contact_ai_lead_found","telegram_user_id":1710426507,"telegram_message_id":684294,"contact_id":41766515,"amo_lead_id":41547999,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-21T10:13:47+00:00","event":"pipeline_check","telegram_user_id":1710426507,"telegram_message_id":684294,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T10:13:47+00:00","event":"ai_request","telegram_user_id":1710426507,"telegram_message_id":684294,"message":"Добрый день!\nХотел еще раз обратиться к вам за помощью. Сын явно не успевает отработать все положенные занятия. В этой связи хотел попросить уточнить, когда они заканчиваются, что будет дальше с обучением, как будет организовываться  потом сдача в ГАИ? Также не могли бы Вы еще продлить срок обучения, так как в этот раз у инструктора два раза ломалась машина с простоем каждый раз по неделе. Инструктором довольны, он старается помочь в нашей ситуации, так что менять его не надо. Также не могли бы заморозить обучение до конца недели в связи с его отъездом на неделю. Заранее спасибо за помощь и понимание."}
{"timestamp":"2026-09-21T10:13:50+00:00","event":"ai_response","telegram_user_id":1710426507,"telegram_message_id":684294,"duration_ms":2350,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-21T10:13:50+00:00","event":"handoff_requested","telegram_user_id":1710426507,"telegram_message_id":684294,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-21T10:13:50+00:00","event":"handoff_mode_changed","telegram_user_id":1710426507,"telegram_message_id":684294,"first_handoff":true}
{"timestamp":"2026-09-21T10:13:50+00:00","event":"sensei_prepare","telegram_user_id":1710426507,"telegram_message_id":684294,"amo_lead_id":"41547999"}
{"timestamp":"2026-09-21T10:13:50+00:00","event":"sensei_started","telegram_user_id":1710426507,"telegram_message_id":684294,"amo_lead_id":"41547999","result":true}
{"timestamp":"2026-09-21T10:13:51+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1710426507,"telegram_message_id":684294}
{"timestamp":"2026-09-21T10:13:51+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1710426507,"telegram_message_id":684294}
{"timestamp":"2026-09-21T10:14:32+00:00","event":"support_mode_check","telegram_user_id":983352784,"telegram_message_id":684298,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T10:14:32+00:00","event":"ai_skipped","telegram_user_id":983352784,"telegram_message_id":684298,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T10:15:34+00:00","event":"support_mode_check","telegram_user_id":629797627,"telegram_message_id":684301,"support_mode":"AI"}
{"timestamp":"2026-09-21T10:15:34+00:00","event":"pipeline_check","telegram_user_id":629797627,"telegram_message_id":684301,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T10:15:34+00:00","event":"ai_request","telegram_user_id":629797627,"telegram_message_id":684301,"message":"Здравствуйте \nТакой вопрос, если я например прохожу половину теории в субботу, то во вт у меня уже будет инструктор или от субботы ждать примерно 1-2 недели"}
{"timestamp":"2026-09-21T10:15:54+00:00","event":"support_mode_check","telegram_user_id":730263938,"telegram_message_id":684302,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T10:15:54+00:00","event":"ai_skipped","telegram_user_id":730263938,"telegram_message_id":684302,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T10:15:54+00:00","event":"support_mode_check","telegram_user_id":730263938,"telegram_message_id":684303,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T10:15:54+00:00","event":"ai_skipped","telegram_user_id":730263938,"telegram_message_id":684303,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T10:16:02+00:00","event":"support_mode_check","telegram_user_id":629797627,"telegram_message_id":684304,"support_mode":"AI"}
{"timestamp":"2026-09-21T10:16:02+00:00","event":"pipeline_check","telegram_user_id":629797627,"telegram_message_id":684304,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T10:16:02+00:00","event":"ai_request","telegram_user_id":629797627,"telegram_message_id":684304,"message":"или назначат сразу вт/пт, но занятие надо будет подождать"}
{"timestamp":"2026-09-21T10:16:06+00:00","event":"ai_response","telegram_user_id":629797627,"telegram_message_id":684301,"duration_ms":32483,"action":"ANSWER","answer":"Половина теории сама по себе не означает, что во вторник уже назначат инструктора. Инструктора назначают после допуска к практике и выбора удобных локаций. Назначения проходят по вторникам и пятницам, а первое занятие обычно начинается через 1–2 недели после назначения."}
{"timestamp":"2026-09-21T10:16:08+00:00","event":"telegram_ai_answer_sent","telegram_user_id":629797627,"telegram_message_id":684301,"answer":"Половина теории сама по себе не означает, что во вторник уже назначат инструктора. Инструктора назначают после допуска к практике и выбора удобных локаций. Назначения проходят по вторникам и пятницам, а первое занятие обычно начинается через 1–2 недели после назначения."}
{"timestamp":"2026-09-21T10:16:08+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":629797627,"telegram_message_id":684301}
{"timestamp":"2026-09-21T10:16:13+00:00","event":"ai_response","telegram_user_id":629797627,"telegram_message_id":684304,"duration_ms":11389,"action":"ANSWER","answer":"Назначение инструктора проходит по вторникам и пятницам. После назначения первое занятие обычно начинается через 1–2 недели. Условие — допуск к практике и выбор удобных локаций."}
{"timestamp":"2026-09-21T10:16:14+00:00","event":"telegram_ai_answer_sent","telegram_user_id":629797627,"telegram_message_id":684304,"answer":"Назначение инструктора проходит по вторникам и пятницам. После назначения первое занятие обычно начинается через 1–2 недели. Условие — допуск к практике и выбор удобных локаций."}
{"timestamp":"2026-09-21T10:16:14+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":629797627,"telegram_message_id":684304}
{"timestamp":"2026-09-21T10:16:54+00:00","event":"support_mode_check","telegram_user_id":629797627,"telegram_message_id":684308,"support_mode":"AI"}
{"timestamp":"2026-09-21T10:16:54+00:00","event":"pipeline_check","telegram_user_id":629797627,"telegram_message_id":684308,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T10:16:54+00:00","event":"ai_request","telegram_user_id":629797627,"telegram_message_id":684308,"message":"а что значит допуск к практике"}
{"timestamp":"2026-09-21T10:16:58+00:00","event":"ai_response","telegram_user_id":629797627,"telegram_message_id":684308,"duration_ms":4034,"action":"ANSWER","answer":"Допуск к практике при рассрочке означает, что можно начать обучение вождению. Для этого нужно:\n\n- пройти более 50% теории;\n- предоставить оригинал медицинской справки 003-В/у;\n- оплатить третий взнос.\n\nПосле допуска и выбора удобных локаций вам назначат инструктора."}
{"timestamp":"2026-09-21T10:16:58+00:00","event":"telegram_ai_answer_sent","telegram_user_id":629797627,"telegram_message_id":684308,"answer":"Допуск к практике при рассрочке означает, что можно начать обучение вождению. Для этого нужно:\n\n- пройти более 50% теории;\n- предоставить оригинал медицинской справки 003-В/у;\n- оплатить третий взнос.\n\nПосле допуска и выбора удобных локаций вам назначат инструктора."}
{"timestamp":"2026-09-21T10:16:58+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":629797627,"telegram_message_id":684308}
{"timestamp":"2026-09-21T10:18:56+00:00","event":"support_mode_check","telegram_user_id":1836951788,"telegram_message_id":684326,"support_mode":"AI"}
{"timestamp":"2026-09-21T10:18:56+00:00","event":"pipeline_check","telegram_user_id":1836951788,"telegram_message_id":684326,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T10:18:56+00:00","event":"ai_skipped","telegram_user_id":1836951788,"telegram_message_id":684326,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T10:19:14+00:00","event":"support_mode_check","telegram_user_id":983352784,"telegram_message_id":684328,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T10:19:14+00:00","event":"ai_skipped","telegram_user_id":983352784,"telegram_message_id":684328,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T10:20:17+00:00","event":"support_mode_check","telegram_user_id":1710426507,"telegram_message_id":684330,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T10:20:17+00:00","event":"ai_skipped","telegram_user_id":1710426507,"telegram_message_id":684330,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T10:20:37+00:00","event":"support_mode_check","telegram_user_id":1710426507,"telegram_message_id":684331,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T10:20:37+00:00","event":"ai_skipped","telegram_user_id":1710426507,"telegram_message_id":684331,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T10:20:57+00:00","event":"support_mode_check","telegram_user_id":629797627,"telegram_message_id":684333,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T10:20:57+00:00","event":"ai_skipped","telegram_user_id":629797627,"telegram_message_id":684333,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T10:22:33+00:00","event":"support_mode_check","telegram_user_id":1647326010,"telegram_message_id":684337,"support_mode":"AI"}
{"timestamp":"2026-09-21T10:22:33+00:00","event":"pipeline_check","telegram_user_id":1647326010,"telegram_message_id":684337,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T10:22:33+00:00","event":"ai_request","telegram_user_id":1647326010,"telegram_message_id":684337,"message":"Здравствуйте, можете, пожалуйста, разблокировать попытку экзамена?"}
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{"timestamp":"2026-09-21T10:22:45+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1647326010,"telegram_message_id":684337}
{"timestamp":"2026-09-21T10:22:45+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1647326010,"telegram_message_id":684337}
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{"timestamp":"2026-09-21T10:43:22+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":612867203,"telegram_message_id":684387,"contact_id":41797339,"linked_leads_count":2}
{"timestamp":"2026-09-21T10:43:23+00:00","event":"contact_lead_checked","telegram_user_id":612867203,"telegram_message_id":684387,"contact_id":41797339,"amo_lead_id":41579139,"amo_pipeline_id":4311799}
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{"timestamp":"2026-09-21T10:43:24+00:00","event":"contact_ai_lead_found","telegram_user_id":612867203,"telegram_message_id":684387,"contact_id":41797339,"amo_lead_id":41593643,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-21T10:43:24+00:00","event":"pipeline_check","telegram_user_id":612867203,"telegram_message_id":684387,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T10:43:24+00:00","event":"ai_request","telegram_user_id":612867203,"telegram_message_id":684387,"message":"Так и не пришло мне"}
{"timestamp":"2026-09-21T10:43:24+00:00","event":"ai_response","telegram_user_id":612867203,"telegram_message_id":684387,"duration_ms":330,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-21T10:43:24+00:00","event":"handoff_requested","telegram_user_id":612867203,"telegram_message_id":684387,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-21T10:43:24+00:00","event":"handoff_mode_changed","telegram_user_id":612867203,"telegram_message_id":684387,"first_handoff":true}
{"timestamp":"2026-09-21T10:43:24+00:00","event":"sensei_prepare","telegram_user_id":612867203,"telegram_message_id":684387,"amo_lead_id":"41593643"}
{"timestamp":"2026-09-21T10:43:25+00:00","event":"sensei_started","telegram_user_id":612867203,"telegram_message_id":684387,"amo_lead_id":"41593643","result":true}
{"timestamp":"2026-09-21T10:43:25+00:00","event":"handoff_telegram_message_sent","telegram_user_id":612867203,"telegram_message_id":684387}
{"timestamp":"2026-09-21T10:43:25+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":612867203,"telegram_message_id":684387}
{"timestamp":"2026-09-21T10:49:56+00:00","event":"support_mode_check","telegram_user_id":512483901,"telegram_message_id":684408,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T10:49:56+00:00","event":"ai_skipped","telegram_user_id":512483901,"telegram_message_id":684408,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T10:56:56+00:00","event":"support_mode_check","telegram_user_id":1082276328,"telegram_message_id":684417,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T10:56:56+00:00","event":"ai_skipped","telegram_user_id":1082276328,"telegram_message_id":684417,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T10:57:07+00:00","event":"support_mode_check","telegram_user_id":1082276328,"telegram_message_id":684424,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T10:57:07+00:00","event":"ai_skipped","telegram_user_id":1082276328,"telegram_message_id":684424,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T10:58:39+00:00","event":"support_mode_check","telegram_user_id":8411734410,"telegram_message_id":684427,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T10:58:39+00:00","event":"ai_skipped","telegram_user_id":8411734410,"telegram_message_id":684427,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T11:00:58+00:00","event":"support_mode_check","telegram_user_id":615327856,"telegram_message_id":684430,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T11:00:58+00:00","event":"ai_skipped","telegram_user_id":615327856,"telegram_message_id":684430,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T11:03:14+00:00","event":"support_mode_check","telegram_user_id":1082276328,"telegram_message_id":684455,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T11:03:14+00:00","event":"ai_skipped","telegram_user_id":1082276328,"telegram_message_id":684455,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T11:05:52+00:00","event":"support_mode_check","telegram_user_id":838895257,"telegram_message_id":684467,"support_mode":"AI"}
{"timestamp":"2026-09-21T11:05:52+00:00","event":"pipeline_missing_in_db","telegram_user_id":838895257,"telegram_message_id":684467,"amo_lead_id":null}
{"timestamp":"2026-09-21T11:05:52+00:00","event":"legacy_leadid_check","telegram_user_id":838895257,"telegram_message_id":684467,"legacy_leadid":"40818867"}
{"timestamp":"2026-09-21T11:05:54+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":838895257,"telegram_message_id":684467,"amo_lead_id":40818867,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-21T11:05:54+00:00","event":"pipeline_check","telegram_user_id":838895257,"telegram_message_id":684467,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T11:05:54+00:00","event":"ai_request","telegram_user_id":838895257,"telegram_message_id":684467,"message":"Здравствуйте, я в четверг никак не могу сдавать внутренний экзамен, можно как-то на другой день его перенести? Или только в Марьино можно сдавать"}
{"timestamp":"2026-09-21T11:05:57+00:00","event":"ai_response","telegram_user_id":838895257,"telegram_message_id":684467,"duration_ms":3206,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-21T11:05:57+00:00","event":"handoff_requested","telegram_user_id":838895257,"telegram_message_id":684467,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-21T11:05:57+00:00","event":"handoff_mode_changed","telegram_user_id":838895257,"telegram_message_id":684467,"first_handoff":true}
{"timestamp":"2026-09-21T11:05:57+00:00","event":"sensei_prepare","telegram_user_id":838895257,"telegram_message_id":684467,"amo_lead_id":"40818867"}
{"timestamp":"2026-09-21T11:05:57+00:00","event":"sensei_started","telegram_user_id":838895257,"telegram_message_id":684467,"amo_lead_id":"40818867","result":true}
{"timestamp":"2026-09-21T11:05:58+00:00","event":"handoff_telegram_message_sent","telegram_user_id":838895257,"telegram_message_id":684467}
{"timestamp":"2026-09-21T11:05:58+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":838895257,"telegram_message_id":684467}
{"timestamp":"2026-09-21T11:06:25+00:00","event":"support_mode_check","telegram_user_id":1082276328,"telegram_message_id":684472,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T11:06:25+00:00","event":"ai_skipped","telegram_user_id":1082276328,"telegram_message_id":684472,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T11:08:26+00:00","event":"support_mode_check","telegram_user_id":1644329788,"telegram_message_id":684473,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T11:08:26+00:00","event":"ai_skipped","telegram_user_id":1644329788,"telegram_message_id":684473,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T11:09:22+00:00","event":"support_mode_check","telegram_user_id":560108434,"telegram_message_id":684475,"support_mode":"AI"}
{"timestamp":"2026-09-21T11:09:22+00:00","event":"pipeline_check","telegram_user_id":560108434,"telegram_message_id":684475,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T11:09:22+00:00","event":"ai_skipped","telegram_user_id":560108434,"telegram_message_id":684475,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T11:09:25+00:00","event":"support_mode_check","telegram_user_id":838895257,"telegram_message_id":684476,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T11:09:25+00:00","event":"ai_skipped","telegram_user_id":838895257,"telegram_message_id":684476,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T11:11:10+00:00","event":"support_mode_check","telegram_user_id":7215454667,"telegram_message_id":684490,"support_mode":"AI"}
{"timestamp":"2026-09-21T11:11:10+00:00","event":"pipeline_missing_in_db","telegram_user_id":7215454667,"telegram_message_id":684490,"amo_lead_id":null}
{"timestamp":"2026-09-21T11:11:10+00:00","event":"legacy_leadid_check","telegram_user_id":7215454667,"telegram_message_id":684490,"legacy_leadid":"40139395"}
{"timestamp":"2026-09-21T11:11:13+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":7215454667,"telegram_message_id":684490,"amo_lead_id":40139395,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-21T11:11:13+00:00","event":"pipeline_check","telegram_user_id":7215454667,"telegram_message_id":684490,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T11:11:13+00:00","event":"ai_request","telegram_user_id":7215454667,"telegram_message_id":684490,"message":"Здравствуйте, это?"}
{"timestamp":"2026-09-21T11:11:15+00:00","event":"ai_response","telegram_user_id":7215454667,"telegram_message_id":684490,"duration_ms":2814,"action":"ANSWER","answer":"Здравствуйте! Это автошкола «Колесо». Чем можем помочь?"}
{"timestamp":"2026-09-21T11:11:16+00:00","event":"telegram_ai_answer_sent","telegram_user_id":7215454667,"telegram_message_id":684490,"answer":"Здравствуйте! Это автошкола «Колесо». Чем можем помочь?"}
{"timestamp":"2026-09-21T11:11:16+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":7215454667,"telegram_message_id":684490}
{"timestamp":"2026-09-21T11:12:50+00:00","event":"support_mode_check","telegram_user_id":560108434,"telegram_message_id":684494,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T11:12:50+00:00","event":"ai_skipped","telegram_user_id":560108434,"telegram_message_id":684494,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T11:14:22+00:00","event":"support_mode_check","telegram_user_id":838895257,"telegram_message_id":684505,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T11:14:22+00:00","event":"ai_skipped","telegram_user_id":838895257,"telegram_message_id":684505,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T11:15:11+00:00","event":"support_mode_check","telegram_user_id":7215454667,"telegram_message_id":684509,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T11:15:11+00:00","event":"ai_skipped","telegram_user_id":7215454667,"telegram_message_id":684509,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T11:15:21+00:00","event":"support_mode_check","telegram_user_id":1777828927,"telegram_message_id":684510,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T11:15:21+00:00","event":"ai_skipped","telegram_user_id":1777828927,"telegram_message_id":684510,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T11:17:09+00:00","event":"support_mode_check","telegram_user_id":7215454667,"telegram_message_id":684514,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T11:17:09+00:00","event":"ai_skipped","telegram_user_id":7215454667,"telegram_message_id":684514,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T11:20:29+00:00","event":"support_mode_check","telegram_user_id":8213350012,"telegram_message_id":684520,"support_mode":"AI"}
{"timestamp":"2026-09-21T11:20:29+00:00","event":"pipeline_check","telegram_user_id":8213350012,"telegram_message_id":684520,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T11:20:29+00:00","event":"ai_request","telegram_user_id":8213350012,"telegram_message_id":684520,"message":"Здравствуйте, подскажите сколько по времени это занимает?"}
{"timestamp":"2026-09-21T11:20:33+00:00","event":"ai_response","telegram_user_id":8213350012,"telegram_message_id":684520,"duration_ms":4538,"action":"ANSWER","answer":"Уточните, пожалуйста, о каком этапе речь: пересдаче, выдаче документов или проверке медицинской справки?"}
{"timestamp":"2026-09-21T11:20:34+00:00","event":"telegram_ai_answer_sent","telegram_user_id":8213350012,"telegram_message_id":684520,"answer":"Уточните, пожалуйста, о каком этапе речь: пересдаче, выдаче документов или проверке медицинской справки?"}
{"timestamp":"2026-09-21T11:20:34+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":8213350012,"telegram_message_id":684520}
{"timestamp":"2026-09-21T11:21:23+00:00","event":"support_mode_check","telegram_user_id":1836951788,"telegram_message_id":684523,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T11:21:23+00:00","event":"ai_skipped","telegram_user_id":1836951788,"telegram_message_id":684523,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T11:21:34+00:00","event":"support_mode_check","telegram_user_id":1777828927,"telegram_message_id":684524,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T11:21:34+00:00","event":"ai_skipped","telegram_user_id":1777828927,"telegram_message_id":684524,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T11:21:38+00:00","event":"support_mode_check","telegram_user_id":1777828927,"telegram_message_id":684525,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T11:21:38+00:00","event":"ai_skipped","telegram_user_id":1777828927,"telegram_message_id":684525,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T11:21:48+00:00","event":"support_mode_check","telegram_user_id":8213350012,"telegram_message_id":684526,"support_mode":"AI"}
{"timestamp":"2026-09-21T11:21:48+00:00","event":"pipeline_check","telegram_user_id":8213350012,"telegram_message_id":684526,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T11:21:48+00:00","event":"ai_request","telegram_user_id":8213350012,"telegram_message_id":684526,"message":"Я хочу забрать документы так как у меня заканчивается срок контракта а проливать за 10к его я не вижу смысла \nМне осталось сдать экзамены в гибдд \nПодскажите может быть я могу не забирать свои документы но при этом и не продлевать контракт толко для сдачи экзамена"}
{"timestamp":"2026-09-21T11:22:43+00:00","event":"support_mode_check","telegram_user_id":1777828927,"telegram_message_id":684529,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T11:22:43+00:00","event":"ai_skipped","telegram_user_id":1777828927,"telegram_message_id":684529,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T11:23:19+00:00","event":"ai_response","telegram_user_id":8213350012,"telegram_message_id":684526,"duration_ms":91525,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-21T11:23:19+00:00","event":"handoff_requested","telegram_user_id":8213350012,"telegram_message_id":684526,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-21T11:23:19+00:00","event":"handoff_mode_changed","telegram_user_id":8213350012,"telegram_message_id":684526,"first_handoff":false}
{"timestamp":"2026-09-21T11:23:20+00:00","event":"handoff_telegram_message_sent","telegram_user_id":8213350012,"telegram_message_id":684526}
{"timestamp":"2026-09-21T11:23:20+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":8213350012,"telegram_message_id":684526}
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{"timestamp":"2026-09-21T11:23:56+00:00","event":"ai_request","telegram_user_id":1353500888,"telegram_message_id":684533,"message":"Добрый день!"}
{"timestamp":"2026-09-21T11:24:09+00:00","event":"ai_response","telegram_user_id":1353500888,"telegram_message_id":684533,"duration_ms":12302,"action":"ANSWER","answer":"Добрый день! Чем можем помочь?"}
{"timestamp":"2026-09-21T11:24:09+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1353500888,"telegram_message_id":684533,"answer":"Добрый день! Чем можем помочь?"}
{"timestamp":"2026-09-21T11:24:09+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1353500888,"telegram_message_id":684533}
{"timestamp":"2026-09-21T11:24:09+00:00","event":"support_mode_check","telegram_user_id":1353500888,"telegram_message_id":684534,"support_mode":"AI"}
{"timestamp":"2026-09-21T11:24:09+00:00","event":"pipeline_check","telegram_user_id":1353500888,"telegram_message_id":684534,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T11:24:09+00:00","event":"ai_request","telegram_user_id":1353500888,"telegram_message_id":684534,"message":"Откройте пожалуйста попытку теорию сдать)"}
{"timestamp":"2026-09-21T11:24:24+00:00","event":"ai_response","telegram_user_id":1353500888,"telegram_message_id":684534,"duration_ms":14562,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-21T11:24:24+00:00","event":"handoff_requested","telegram_user_id":1353500888,"telegram_message_id":684534,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-21T11:24:24+00:00","event":"sensei_prepare","telegram_user_id":1353500888,"telegram_message_id":684534,"amo_lead_id":"41654591"}
{"timestamp":"2026-09-21T11:24:25+00:00","event":"sensei_started","telegram_user_id":1353500888,"telegram_message_id":684534,"amo_lead_id":"41654591","result":true}
{"timestamp":"2026-09-21T11:24:25+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1353500888,"telegram_message_id":684534}
{"timestamp":"2026-09-21T11:24:26+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1353500888,"telegram_message_id":684534}
{"timestamp":"2026-09-21T11:24:26+00:00","event":"support_mode_check","telegram_user_id":1353500888,"telegram_message_id":684536,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T11:24:26+00:00","event":"ai_skipped","telegram_user_id":1353500888,"telegram_message_id":684536,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T11:24:37+00:00","event":"support_mode_check","telegram_user_id":1353500888,"telegram_message_id":684539,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T11:24:37+00:00","event":"ai_skipped","telegram_user_id":1353500888,"telegram_message_id":684539,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T11:26:23+00:00","event":"support_mode_check","telegram_user_id":295698563,"telegram_message_id":684541,"support_mode":"AI"}
{"timestamp":"2026-09-21T11:26:23+00:00","event":"pipeline_check","telegram_user_id":295698563,"telegram_message_id":684541,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T11:26:23+00:00","event":"ai_request","telegram_user_id":295698563,"telegram_message_id":684541,"message":"Добрый день! Я отправлял ответы на вопросы для инструктора до пятницы. Подскажите, пожалуйста, когда мне назначат инструктора?"}
{"timestamp":"2026-09-21T11:26:36+00:00","event":"ai_response","telegram_user_id":295698563,"telegram_message_id":684541,"duration_ms":12933,"action":"ANSWER","answer":"Если допуск к практике выполнен и удобные локации выбраны, инструкторов назначают по вторникам и пятницам. Информация появится в приложении, а первое занятие обычно начинается через 1–2 недели после назначения. По вашему персональному статусу обратитесь в поддержку."}
{"timestamp":"2026-09-21T11:26:37+00:00","event":"telegram_ai_answer_sent","telegram_user_id":295698563,"telegram_message_id":684541,"answer":"Если допуск к практике выполнен и удобные локации выбраны, инструкторов назначают по вторникам и пятницам. Информация появится в приложении, а первое занятие обычно начинается через 1–2 недели после назначения. По вашему персональному статусу обратитесь в поддержку."}
{"timestamp":"2026-09-21T11:26:37+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":295698563,"telegram_message_id":684541}
{"timestamp":"2026-09-21T11:28:22+00:00","event":"support_mode_check","telegram_user_id":5805375329,"telegram_message_id":684555,"support_mode":"AI"}
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{"timestamp":"2026-09-21T11:28:24+00:00","event":"contact_lead_checked","telegram_user_id":5805375329,"telegram_message_id":684555,"contact_id":42290369,"amo_lead_id":42208263,"amo_pipeline_id":4311799}
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{"timestamp":"2026-09-21T11:28:25+00:00","event":"contact_ai_lead_found","telegram_user_id":5805375329,"telegram_message_id":684555,"contact_id":42290369,"amo_lead_id":42211483,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-21T11:28:25+00:00","event":"pipeline_check","telegram_user_id":5805375329,"telegram_message_id":684555,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T11:28:25+00:00","event":"ai_request","telegram_user_id":5805375329,"telegram_message_id":684555,"message":"Здравствуйте а когда будет группа и направление на теорию. Уже 2я неделя идет как я завез все документы"}
{"timestamp":"2026-09-21T11:28:28+00:00","event":"ai_response","telegram_user_id":5805375329,"telegram_message_id":684555,"duration_ms":3151,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-21T11:28:28+00:00","event":"handoff_requested","telegram_user_id":5805375329,"telegram_message_id":684555,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-21T11:58:43+00:00","event":"ai_request","telegram_user_id":398682514,"telegram_message_id":684599,"message":"Здравствуйте, пытаюсь пройти тесты в приложении, но без впн и с впн картинки не загружаются, что делать"}
{"timestamp":"2026-09-21T11:58:54+00:00","event":"ai_response","telegram_user_id":398682514,"telegram_message_id":684599,"duration_ms":11114,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-21T11:58:57+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":398682514,"telegram_message_id":684599}
{"timestamp":"2026-09-21T12:00:47+00:00","event":"support_mode_check","telegram_user_id":398682514,"telegram_message_id":684606,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T12:00:47+00:00","event":"ai_skipped","telegram_user_id":398682514,"telegram_message_id":684606,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T12:01:15+00:00","event":"support_mode_check","telegram_user_id":398682514,"telegram_message_id":684607,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T12:01:15+00:00","event":"ai_skipped","telegram_user_id":398682514,"telegram_message_id":684607,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T12:02:49+00:00","event":"support_mode_check","telegram_user_id":5512891459,"telegram_message_id":684608,"support_mode":"AI"}
{"timestamp":"2026-09-21T12:02:49+00:00","event":"pipeline_check","telegram_user_id":5512891459,"telegram_message_id":684608,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T12:02:49+00:00","event":"ai_request","telegram_user_id":5512891459,"telegram_message_id":684608,"message":"Хорошо"}
{"timestamp":"2026-09-21T12:02:52+00:00","event":"ai_response","telegram_user_id":5512891459,"telegram_message_id":684608,"duration_ms":2720,"action":"ANSWER","answer":"Пожалуйста! Если появятся вопросы — обращайтесь."}
{"timestamp":"2026-09-21T12:02:52+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5512891459,"telegram_message_id":684608,"answer":"Пожалуйста! Если появятся вопросы — обращайтесь."}
{"timestamp":"2026-09-21T12:02:53+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5512891459,"telegram_message_id":684608}
{"timestamp":"2026-09-21T12:03:47+00:00","event":"support_mode_check","telegram_user_id":1122448309,"telegram_message_id":684610,"support_mode":"AI"}
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{"timestamp":"2026-09-21T12:03:47+00:00","event":"ai_request","telegram_user_id":1122448309,"telegram_message_id":684610,"message":"Добрый день! Как можно теперь продлить договор?"}
{"timestamp":"2026-09-21T12:04:49+00:00","event":"support_mode_check","telegram_user_id":1353500888,"telegram_message_id":684611,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T12:04:49+00:00","event":"ai_skipped","telegram_user_id":1353500888,"telegram_message_id":684611,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T12:05:47+00:00","event":"ai_error","telegram_user_id":1122448309,"telegram_message_id":684610,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120000 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-21T12:05:47+00:00","event":"ai_error_handoff_sent","telegram_user_id":1122448309,"telegram_message_id":684610}
{"timestamp":"2026-09-21T12:05:50+00:00","event":"support_mode_check","telegram_user_id":1988445772,"telegram_message_id":684614,"support_mode":"AI"}
{"timestamp":"2026-09-21T12:05:50+00:00","event":"pipeline_check","telegram_user_id":1988445772,"telegram_message_id":684614,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T12:05:50+00:00","event":"ai_skipped","telegram_user_id":1988445772,"telegram_message_id":684614,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T12:05:55+00:00","event":"support_mode_check","telegram_user_id":1988445772,"telegram_message_id":684615,"support_mode":"AI"}
{"timestamp":"2026-09-21T12:05:55+00:00","event":"pipeline_check","telegram_user_id":1988445772,"telegram_message_id":684615,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T12:05:55+00:00","event":"ai_skipped","telegram_user_id":1988445772,"telegram_message_id":684615,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T12:06:38+00:00","event":"support_mode_check","telegram_user_id":1988445772,"telegram_message_id":684617,"support_mode":"AI"}
{"timestamp":"2026-09-21T12:06:38+00:00","event":"pipeline_check","telegram_user_id":1988445772,"telegram_message_id":684617,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
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{"timestamp":"2026-09-21T12:43:33+00:00","event":"ai_skipped","telegram_user_id":475766926,"telegram_message_id":684677,"reason":"support_mode_human"}
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{"timestamp":"2026-09-21T12:46:25+00:00","event":"ai_skipped","telegram_user_id":475766926,"telegram_message_id":684680,"reason":"support_mode_human"}
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{"timestamp":"2026-09-21T12:52:20+00:00","event":"ai_skipped","telegram_user_id":475766926,"telegram_message_id":684685,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T12:52:39+00:00","event":"support_mode_check","telegram_user_id":1466030008,"telegram_message_id":684686,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T12:52:39+00:00","event":"ai_skipped","telegram_user_id":1466030008,"telegram_message_id":684686,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T12:53:36+00:00","event":"support_mode_check","telegram_user_id":1005683357,"telegram_message_id":684690,"support_mode":"AI"}
{"timestamp":"2026-09-21T12:53:36+00:00","event":"pipeline_missing_in_db","telegram_user_id":1005683357,"telegram_message_id":684690,"amo_lead_id":null}
{"timestamp":"2026-09-21T12:53:36+00:00","event":"legacy_leadid_check","telegram_user_id":1005683357,"telegram_message_id":684690,"legacy_leadid":"41683711"}
{"timestamp":"2026-09-21T12:53:38+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1005683357,"telegram_message_id":684690,"contact_id":41683711,"linked_leads_count":2}
{"timestamp":"2026-09-21T12:53:39+00:00","event":"contact_lead_checked","telegram_user_id":1005683357,"telegram_message_id":684690,"contact_id":41683711,"amo_lead_id":41423937,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-21T12:53:39+00:00","event":"contact_lead_checked","telegram_user_id":1005683357,"telegram_message_id":684690,"contact_id":41683711,"amo_lead_id":41424459,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-21T12:53:39+00:00","event":"contact_ai_lead_found","telegram_user_id":1005683357,"telegram_message_id":684690,"contact_id":41683711,"amo_lead_id":41424459,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-21T12:53:39+00:00","event":"pipeline_check","telegram_user_id":1005683357,"telegram_message_id":684690,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T12:53:39+00:00","event":"ai_request","telegram_user_id":1005683357,"telegram_message_id":684690,"message":"Здравствуйте\nвсе сдала, хочу в гибдд группой"}
{"timestamp":"2026-09-21T12:54:06+00:00","event":"ai_response","telegram_user_id":1005683357,"telegram_message_id":684690,"duration_ms":27246,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-21T12:54:06+00:00","event":"handoff_requested","telegram_user_id":1005683357,"telegram_message_id":684690,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-21T12:54:06+00:00","event":"handoff_mode_changed","telegram_user_id":1005683357,"telegram_message_id":684690,"first_handoff":true}
{"timestamp":"2026-09-21T12:54:06+00:00","event":"sensei_prepare","telegram_user_id":1005683357,"telegram_message_id":684690,"amo_lead_id":"41424459"}
{"timestamp":"2026-09-21T12:54:07+00:00","event":"sensei_started","telegram_user_id":1005683357,"telegram_message_id":684690,"amo_lead_id":"41424459","result":true}
{"timestamp":"2026-09-21T12:54:07+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1005683357,"telegram_message_id":684690}
{"timestamp":"2026-09-21T12:54:07+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1005683357,"telegram_message_id":684690}
{"timestamp":"2026-09-21T12:56:06+00:00","event":"support_mode_check","telegram_user_id":1005683357,"telegram_message_id":684695,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T12:56:06+00:00","event":"ai_skipped","telegram_user_id":1005683357,"telegram_message_id":684695,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T12:58:03+00:00","event":"support_mode_check","telegram_user_id":475766926,"telegram_message_id":684697,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T12:58:03+00:00","event":"ai_skipped","telegram_user_id":475766926,"telegram_message_id":684697,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T13:00:40+00:00","event":"support_mode_check","telegram_user_id":7558755699,"telegram_message_id":684700,"support_mode":"AI"}
{"timestamp":"2026-09-21T13:00:40+00:00","event":"pipeline_missing_in_db","telegram_user_id":7558755699,"telegram_message_id":684700,"amo_lead_id":null}
{"timestamp":"2026-09-21T13:00:40+00:00","event":"legacy_leadid_check","telegram_user_id":7558755699,"telegram_message_id":684700,"legacy_leadid":"42363389"}
{"timestamp":"2026-09-21T13:00:44+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":7558755699,"telegram_message_id":684700,"contact_id":42363389,"linked_leads_count":1}
{"timestamp":"2026-09-21T13:00:45+00:00","event":"contact_lead_checked","telegram_user_id":7558755699,"telegram_message_id":684700,"contact_id":42363389,"amo_lead_id":38804665,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-21T13:00:45+00:00","event":"contact_ai_lead_found","telegram_user_id":7558755699,"telegram_message_id":684700,"contact_id":42363389,"amo_lead_id":38804665,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-21T13:00:45+00:00","event":"pipeline_check","telegram_user_id":7558755699,"telegram_message_id":684700,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T13:00:45+00:00","event":"ai_request","telegram_user_id":7558755699,"telegram_message_id":684700,"message":"Здравствуйте \nРешал внут экзамен в приложении 10.09\nДопустил ошибки\nБыло написано что могу ещё раз решить через 5 дней\nСегодня 21.09 до сих пор нельзя решить, почему?"}
{"timestamp":"2026-09-21T13:01:38+00:00","event":"ai_response","telegram_user_id":7558755699,"telegram_message_id":684700,"duration_ms":52315,"action":"ANSWER","answer":"Следующая попытка открывается не автоматически: после 5 дней нужно обратиться в поддержку для её активации. Поэтому доступ пока может быть закрыт. Проверим и откроем следующую попытку."}
{"timestamp":"2026-09-21T13:01:38+00:00","event":"telegram_ai_answer_sent","telegram_user_id":7558755699,"telegram_message_id":684700,"answer":"Следующая попытка открывается не автоматически: после 5 дней нужно обратиться в поддержку для её активации. Поэтому доступ пока может быть закрыт. Проверим и откроем следующую попытку."}
{"timestamp":"2026-09-21T13:01:38+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":7558755699,"telegram_message_id":684700}
{"timestamp":"2026-09-21T13:03:21+00:00","event":"support_mode_check","telegram_user_id":7558755699,"telegram_message_id":684703,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T13:03:21+00:00","event":"ai_skipped","telegram_user_id":7558755699,"telegram_message_id":684703,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T13:06:26+00:00","event":"support_mode_check","telegram_user_id":292776736,"telegram_message_id":684705,"support_mode":"AI"}
{"timestamp":"2026-09-21T13:06:26+00:00","event":"pipeline_missing_in_db","telegram_user_id":292776736,"telegram_message_id":684705,"amo_lead_id":null}
{"timestamp":"2026-09-21T13:06:26+00:00","event":"legacy_leadid_check","telegram_user_id":292776736,"telegram_message_id":684705,"legacy_leadid":"42190207"}
{"timestamp":"2026-09-21T13:06:31+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":292776736,"telegram_message_id":684705,"contact_id":42190207,"linked_leads_count":3}
{"timestamp":"2026-09-21T13:06:32+00:00","event":"contact_lead_checked","telegram_user_id":292776736,"telegram_message_id":684705,"contact_id":42190207,"amo_lead_id":42078431,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-21T13:06:33+00:00","event":"contact_lead_checked","telegram_user_id":292776736,"telegram_message_id":684705,"contact_id":42190207,"amo_lead_id":42173399,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-21T13:06:34+00:00","event":"contact_lead_checked","telegram_user_id":292776736,"telegram_message_id":684705,"contact_id":42190207,"amo_lead_id":42211419,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-21T13:06:34+00:00","event":"contact_ai_lead_found","telegram_user_id":292776736,"telegram_message_id":684705,"contact_id":42190207,"amo_lead_id":42211419,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-21T13:06:34+00:00","event":"pipeline_check","telegram_user_id":292776736,"telegram_message_id":684705,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T13:06:34+00:00","event":"ai_request","telegram_user_id":292776736,"telegram_message_id":684705,"message":"Добрый день, получил справку, куда ее нужно предоставить?"}
{"timestamp":"2026-09-21T13:07:03+00:00","event":"ai_response","telegram_user_id":292776736,"telegram_message_id":684705,"duration_ms":29189,"action":"ANSWER","answer":"Оригинал медсправки 003-В/у нужно привезти в офис автошколы. Предварительная запись не требуется. Вместе со справкой могут потребоваться паспорт и СНИЛС."}
{"timestamp":"2026-09-21T13:07:04+00:00","event":"telegram_ai_answer_sent","telegram_user_id":292776736,"telegram_message_id":684705,"answer":"Оригинал медсправки 003-В/у нужно привезти в офис автошколы. Предварительная запись не требуется. Вместе со справкой могут потребоваться паспорт и СНИЛС."}
{"timestamp":"2026-09-21T13:07:04+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":292776736,"telegram_message_id":684705}
{"timestamp":"2026-09-21T13:08:26+00:00","event":"support_mode_check","telegram_user_id":6601666480,"telegram_message_id":684709,"support_mode":"AI"}
{"timestamp":"2026-09-21T13:08:26+00:00","event":"pipeline_check","telegram_user_id":6601666480,"telegram_message_id":684709,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T13:08:26+00:00","event":"ai_request","telegram_user_id":6601666480,"telegram_message_id":684709,"message":"Здравствуйте, подскажите пожалуйста, я прошла внутренний экзамен по теории. Что мне нужно сделать дальше?"}
{"timestamp":"2026-09-21T13:08:33+00:00","event":"ai_response","telegram_user_id":6601666480,"telegram_message_id":684709,"duration_ms":7506,"action":"ANSWER","answer":"Если штатная практика ещё не завершена, продолжайте её до 100%. После этого нужно сдать внутренний практический экзамен — ученика добавляют в Telegram-чат с расписанием.\n\nЕсли практика уже пройдена на 100%, ожидайте информацию о записи на внутренний практический экзамен."}
{"timestamp":"2026-09-21T13:08:34+00:00","event":"telegram_ai_answer_sent","telegram_user_id":6601666480,"telegram_message_id":684709,"answer":"Если штатная практика ещё не завершена, продолжайте её до 100%. После этого нужно сдать внутренний практический экзамен — ученика добавляют в Telegram-чат с расписанием.\n\nЕсли практика уже пройдена на 100%, ожидайте информацию о записи на внутренний практический экзамен."}
{"timestamp":"2026-09-21T13:08:34+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":6601666480,"telegram_message_id":684709}
{"timestamp":"2026-09-21T13:09:44+00:00","event":"support_mode_check","telegram_user_id":6601666480,"telegram_message_id":684711,"support_mode":"AI"}
{"timestamp":"2026-09-21T13:09:44+00:00","event":"pipeline_check","telegram_user_id":6601666480,"telegram_message_id":684711,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T13:09:44+00:00","event":"ai_request","telegram_user_id":6601666480,"telegram_message_id":684711,"message":"Поняла вас, спасибо!"}
{"timestamp":"2026-09-21T13:09:47+00:00","event":"ai_response","telegram_user_id":6601666480,"telegram_message_id":684711,"duration_ms":2753,"action":"ANSWER","answer":"Пожалуйста! рады были помочь."}
{"timestamp":"2026-09-21T13:09:47+00:00","event":"telegram_ai_answer_sent","telegram_user_id":6601666480,"telegram_message_id":684711,"answer":"Пожалуйста! рады были помочь."}
{"timestamp":"2026-09-21T13:09:48+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":6601666480,"telegram_message_id":684711}
{"timestamp":"2026-09-21T13:12:27+00:00","event":"support_mode_check","telegram_user_id":231520004,"telegram_message_id":684714,"support_mode":"AI"}
{"timestamp":"2026-09-21T13:12:27+00:00","event":"pipeline_check","telegram_user_id":231520004,"telegram_message_id":684714,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T13:12:27+00:00","event":"ai_request","telegram_user_id":231520004,"telegram_message_id":684714,"message":"Подскажите, пожалуйста, как и где я могу забрать свои документы?"}
{"timestamp":"2026-09-21T13:12:38+00:00","event":"ai_response","telegram_user_id":231520004,"telegram_message_id":684714,"duration_ms":11432,"action":"ANSWER","answer":"Документы можно забрать по средам и субботам после предварительного согласования выдачи. Уточните, в каком офисе они находятся, затем приезжайте и подпишите получение."}
{"timestamp":"2026-09-21T13:12:38+00:00","event":"telegram_ai_answer_sent","telegram_user_id":231520004,"telegram_message_id":684714,"answer":"Документы можно забрать по средам и субботам после предварительного согласования выдачи. Уточните, в каком офисе они находятся, затем приезжайте и подпишите получение."}
{"timestamp":"2026-09-21T13:12:39+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":231520004,"telegram_message_id":684714}
{"timestamp":"2026-09-21T13:12:44+00:00","event":"support_mode_check","telegram_user_id":146367525,"telegram_message_id":684717,"support_mode":"AI"}
{"timestamp":"2026-09-21T13:12:44+00:00","event":"pipeline_missing_in_db","telegram_user_id":146367525,"telegram_message_id":684717,"amo_lead_id":null}
{"timestamp":"2026-09-21T13:12:44+00:00","event":"legacy_leadid_check","telegram_user_id":146367525,"telegram_message_id":684717,"legacy_leadid":"41486873"}
{"timestamp":"2026-09-21T13:12:46+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":146367525,"telegram_message_id":684717,"contact_id":41486873,"linked_leads_count":2}
{"timestamp":"2026-09-21T13:12:46+00:00","event":"contact_lead_checked","telegram_user_id":146367525,"telegram_message_id":684717,"contact_id":41486873,"amo_lead_id":41236669,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-21T13:12:47+00:00","event":"contact_lead_checked","telegram_user_id":146367525,"telegram_message_id":684717,"contact_id":41486873,"amo_lead_id":41246601,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-21T13:12:47+00:00","event":"contact_ai_lead_found","telegram_user_id":146367525,"telegram_message_id":684717,"contact_id":41486873,"amo_lead_id":41246601,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-21T13:12:47+00:00","event":"pipeline_check","telegram_user_id":146367525,"telegram_message_id":684717,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T13:12:47+00:00","event":"ai_request","telegram_user_id":146367525,"telegram_message_id":684717,"message":"Здравствуйте, подскажите пожалуйста на когда сможете записать меня на теоретический экзамен? К примеру на 3 или 4 октября?"}
{"timestamp":"2026-09-21T13:13:56+00:00","event":"ai_response","telegram_user_id":146367525,"telegram_message_id":684717,"duration_ms":69756,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-21T13:13:56+00:00","event":"handoff_requested","telegram_user_id":146367525,"telegram_message_id":684717,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-21T13:13:56+00:00","event":"handoff_mode_changed","telegram_user_id":146367525,"telegram_message_id":684717,"first_handoff":true}
{"timestamp":"2026-09-21T13:13:56+00:00","event":"sensei_prepare","telegram_user_id":146367525,"telegram_message_id":684717,"amo_lead_id":"41246601"}
{"timestamp":"2026-09-21T13:13:58+00:00","event":"sensei_started","telegram_user_id":146367525,"telegram_message_id":684717,"amo_lead_id":"41246601","result":true}
{"timestamp":"2026-09-21T13:13:58+00:00","event":"handoff_telegram_message_sent","telegram_user_id":146367525,"telegram_message_id":684717}
{"timestamp":"2026-09-21T13:13:58+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":146367525,"telegram_message_id":684717}
{"timestamp":"2026-09-21T13:14:48+00:00","event":"support_mode_check","telegram_user_id":146367525,"telegram_message_id":684722,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T13:14:48+00:00","event":"ai_skipped","telegram_user_id":146367525,"telegram_message_id":684722,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T13:14:53+00:00","event":"support_mode_check","telegram_user_id":146367525,"telegram_message_id":684723,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T13:14:53+00:00","event":"ai_skipped","telegram_user_id":146367525,"telegram_message_id":684723,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T13:15:28+00:00","event":"support_mode_check","telegram_user_id":1262103343,"telegram_message_id":684725,"support_mode":"AI"}
{"timestamp":"2026-09-21T13:15:28+00:00","event":"pipeline_check","telegram_user_id":1262103343,"telegram_message_id":684725,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T13:15:28+00:00","event":"ai_request","telegram_user_id":1262103343,"telegram_message_id":684725,"message":"Извините, а можно другого инструктора, мы с графиком не сошлись"}
{"timestamp":"2026-09-21T13:15:58+00:00","event":"support_mode_check","telegram_user_id":1262103343,"telegram_message_id":684727,"support_mode":"AI"}
{"timestamp":"2026-09-21T13:15:58+00:00","event":"pipeline_check","telegram_user_id":1262103343,"telegram_message_id":684727,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T13:15:58+00:00","event":"ai_request","telegram_user_id":1262103343,"telegram_message_id":684727,"message":"Можно найти чтобы по выходным мог принять"}
{"timestamp":"2026-09-21T13:16:16+00:00","event":"ai_response","telegram_user_id":1262103343,"telegram_message_id":684727,"duration_ms":17229,"action":"ANSWER","answer":"Уточните, пожалуйста: речь о выдаче документов или о занятиях с инструктором?"}
{"timestamp":"2026-09-21T13:16:16+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1262103343,"telegram_message_id":684727,"answer":"Уточните, пожалуйста: речь о выдаче документов или о занятиях с инструктором?"}
{"timestamp":"2026-09-21T13:16:16+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1262103343,"telegram_message_id":684727}
{"timestamp":"2026-09-21T13:16:20+00:00","event":"ai_response","telegram_user_id":1262103343,"telegram_message_id":684725,"duration_ms":51920,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-21T13:16:20+00:00","event":"handoff_requested","telegram_user_id":1262103343,"telegram_message_id":684725,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-21T13:16:20+00:00","event":"handoff_mode_changed","telegram_user_id":1262103343,"telegram_message_id":684725,"first_handoff":true}
{"timestamp":"2026-09-21T13:16:20+00:00","event":"sensei_prepare","telegram_user_id":1262103343,"telegram_message_id":684725,"amo_lead_id":"42370527"}
{"timestamp":"2026-09-21T13:16:21+00:00","event":"sensei_started","telegram_user_id":1262103343,"telegram_message_id":684725,"amo_lead_id":"42370527","result":true}
{"timestamp":"2026-09-21T13:16:21+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1262103343,"telegram_message_id":684725}
{"timestamp":"2026-09-21T13:16:21+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1262103343,"telegram_message_id":684725}
{"timestamp":"2026-09-21T13:16:38+00:00","event":"support_mode_check","telegram_user_id":1262103343,"telegram_message_id":684731,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T13:16:38+00:00","event":"ai_skipped","telegram_user_id":1262103343,"telegram_message_id":684731,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T13:17:27+00:00","event":"support_mode_check","telegram_user_id":6601666480,"telegram_message_id":684732,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T13:17:27+00:00","event":"ai_skipped","telegram_user_id":6601666480,"telegram_message_id":684732,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T13:19:21+00:00","event":"support_mode_check","telegram_user_id":231520004,"telegram_message_id":684736,"support_mode":"AI"}
{"timestamp":"2026-09-21T13:19:21+00:00","event":"pipeline_check","telegram_user_id":231520004,"telegram_message_id":684736,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T13:19:21+00:00","event":"ai_request","telegram_user_id":231520004,"telegram_message_id":684736,"message":"А с кем и как согласовать выдачу? В новом офисе"}
{"timestamp":"2026-09-21T13:20:27+00:00","event":"ai_response","telegram_user_id":231520004,"telegram_message_id":684736,"duration_ms":66035,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-21T13:20:27+00:00","event":"handoff_requested","telegram_user_id":231520004,"telegram_message_id":684736,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-21T13:20:27+00:00","event":"handoff_mode_changed","telegram_user_id":231520004,"telegram_message_id":684736,"first_handoff":true}
{"timestamp":"2026-09-21T13:20:27+00:00","event":"sensei_prepare","telegram_user_id":231520004,"telegram_message_id":684736,"amo_lead_id":"41099603"}
{"timestamp":"2026-09-21T13:20:27+00:00","event":"sensei_started","telegram_user_id":231520004,"telegram_message_id":684736,"amo_lead_id":"41099603","result":true}
{"timestamp":"2026-09-21T13:20:28+00:00","event":"handoff_telegram_message_sent","telegram_user_id":231520004,"telegram_message_id":684736}
{"timestamp":"2026-09-21T13:20:28+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":231520004,"telegram_message_id":684736}
{"timestamp":"2026-09-21T13:22:38+00:00","event":"support_mode_check","telegram_user_id":1053482631,"telegram_message_id":684741,"support_mode":"AI"}
{"timestamp":"2026-09-21T13:22:38+00:00","event":"pipeline_missing_in_db","telegram_user_id":1053482631,"telegram_message_id":684741,"amo_lead_id":null}
{"timestamp":"2026-09-21T13:22:38+00:00","event":"legacy_leadid_check","telegram_user_id":1053482631,"telegram_message_id":684741,"legacy_leadid":"41893823"}
{"timestamp":"2026-09-21T13:22:40+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1053482631,"telegram_message_id":684741,"contact_id":41893823,"linked_leads_count":2}
{"timestamp":"2026-09-21T13:22:40+00:00","event":"contact_lead_checked","telegram_user_id":1053482631,"telegram_message_id":684741,"contact_id":41893823,"amo_lead_id":41733325,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-21T13:22:41+00:00","event":"contact_lead_checked","telegram_user_id":1053482631,"telegram_message_id":684741,"contact_id":41893823,"amo_lead_id":41734267,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-21T13:22:41+00:00","event":"contact_ai_lead_found","telegram_user_id":1053482631,"telegram_message_id":684741,"contact_id":41893823,"amo_lead_id":41734267,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-21T13:22:41+00:00","event":"pipeline_check","telegram_user_id":1053482631,"telegram_message_id":684741,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T13:22:41+00:00","event":"ai_request","telegram_user_id":1053482631,"telegram_message_id":684741,"message":"Добрый день!\nСпасибо за напоминание по договору №41734267. Прошу рассмотреть возможность продления срока его действия на 2 месяца — до 02.12.2026 — без дополнительной оплаты.\nХочу напомнить, как складывалась ситуация с обучением. Я долго ждала прикрепления инструктора в моём районе. Затем, после невозможности записи к первоначальному инструктору, Вы нашли инструктора в другом районе - я согласилась, но снова пришлось ждать. В итоге практические занятия по вождению начались только с июня, хотя был расчёт пройти обучение в течение весны-лета. Также занятия проходили в среднем раз в неделю. К инструктору претензий нет, поэтому мы отнеслись к этому с пониманием. Но при выборе автошколы обещались другие сроки и условия.\nПоскольку задержка начала обучения произошла не по моей вине, просим войти в положение и продлить договор на 2 месяца без доплаты, чтобы я могла завершить обучение. Если это невозможно, прошу подсказать возможные варианты.\nЗаранее благодарю."}
{"timestamp":"2026-09-21T13:23:02+00:00","event":"support_mode_check","telegram_user_id":231520004,"telegram_message_id":684743,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T13:23:02+00:00","event":"ai_skipped","telegram_user_id":231520004,"telegram_message_id":684743,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T13:23:34+00:00","event":"ai_response","telegram_user_id":1053482631,"telegram_message_id":684741,"duration_ms":52896,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-21T13:23:34+00:00","event":"handoff_requested","telegram_user_id":1053482631,"telegram_message_id":684741,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-21T13:23:34+00:00","event":"handoff_mode_changed","telegram_user_id":1053482631,"telegram_message_id":684741,"first_handoff":true}
{"timestamp":"2026-09-21T13:23:34+00:00","event":"sensei_prepare","telegram_user_id":1053482631,"telegram_message_id":684741,"amo_lead_id":"41734267"}
{"timestamp":"2026-09-21T13:23:34+00:00","event":"sensei_started","telegram_user_id":1053482631,"telegram_message_id":684741,"amo_lead_id":"41734267","result":true}
{"timestamp":"2026-09-21T13:23:34+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1053482631,"telegram_message_id":684741}
{"timestamp":"2026-09-21T13:23:35+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1053482631,"telegram_message_id":684741}
{"timestamp":"2026-09-21T13:34:41+00:00","event":"support_mode_check","telegram_user_id":1353500888,"telegram_message_id":684765,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T13:34:41+00:00","event":"ai_skipped","telegram_user_id":1353500888,"telegram_message_id":684765,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T13:35:01+00:00","event":"support_mode_check","telegram_user_id":1353500888,"telegram_message_id":684766,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T13:35:01+00:00","event":"ai_skipped","telegram_user_id":1353500888,"telegram_message_id":684766,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T13:35:18+00:00","event":"support_mode_check","telegram_user_id":1353500888,"telegram_message_id":684767,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T13:35:18+00:00","event":"ai_skipped","telegram_user_id":1353500888,"telegram_message_id":684767,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T13:37:00+00:00","event":"support_mode_check","telegram_user_id":573887025,"telegram_message_id":684770,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T13:37:00+00:00","event":"ai_skipped","telegram_user_id":573887025,"telegram_message_id":684770,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T13:38:02+00:00","event":"support_mode_check","telegram_user_id":1262103343,"telegram_message_id":684771,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T13:38:02+00:00","event":"ai_skipped","telegram_user_id":1262103343,"telegram_message_id":684771,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T13:39:09+00:00","event":"support_mode_check","telegram_user_id":530339478,"telegram_message_id":684772,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T13:39:09+00:00","event":"ai_skipped","telegram_user_id":530339478,"telegram_message_id":684772,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T13:41:20+00:00","event":"support_mode_check","telegram_user_id":1353500888,"telegram_message_id":684783,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T13:41:20+00:00","event":"ai_skipped","telegram_user_id":1353500888,"telegram_message_id":684783,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T13:41:23+00:00","event":"support_mode_check","telegram_user_id":1353500888,"telegram_message_id":684784,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T13:41:23+00:00","event":"ai_skipped","telegram_user_id":1353500888,"telegram_message_id":684784,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T13:42:27+00:00","event":"support_mode_check","telegram_user_id":1041868342,"telegram_message_id":684785,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T13:42:27+00:00","event":"ai_skipped","telegram_user_id":1041868342,"telegram_message_id":684785,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T13:43:59+00:00","event":"support_mode_check","telegram_user_id":631435064,"telegram_message_id":684787,"support_mode":"AI"}
{"timestamp":"2026-09-21T13:43:59+00:00","event":"pipeline_check","telegram_user_id":631435064,"telegram_message_id":684787,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T13:43:59+00:00","event":"ai_skipped","telegram_user_id":631435064,"telegram_message_id":684787,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T13:44:09+00:00","event":"support_mode_check","telegram_user_id":1041868342,"telegram_message_id":684788,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T13:44:09+00:00","event":"ai_skipped","telegram_user_id":1041868342,"telegram_message_id":684788,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T13:44:20+00:00","event":"support_mode_check","telegram_user_id":1955652670,"telegram_message_id":684789,"support_mode":"AI"}
{"timestamp":"2026-09-21T13:44:20+00:00","event":"pipeline_check","telegram_user_id":1955652670,"telegram_message_id":684789,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T13:44:20+00:00","event":"ai_request","telegram_user_id":1955652670,"telegram_message_id":684789,"message":"Добрый день!\nА можно забрать документы с офиса на Достоевской?"}
{"timestamp":"2026-09-21T13:44:36+00:00","event":"ai_response","telegram_user_id":1955652670,"telegram_message_id":684789,"duration_ms":15878,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-21T13:44:36+00:00","event":"handoff_requested","telegram_user_id":1955652670,"telegram_message_id":684789,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-21T13:44:36+00:00","event":"handoff_mode_changed","telegram_user_id":1955652670,"telegram_message_id":684789,"first_handoff":true}
{"timestamp":"2026-09-21T13:44:36+00:00","event":"sensei_prepare","telegram_user_id":1955652670,"telegram_message_id":684789,"amo_lead_id":"42193060"}
{"timestamp":"2026-09-21T13:44:37+00:00","event":"sensei_started","telegram_user_id":1955652670,"telegram_message_id":684789,"amo_lead_id":"42193060","result":true}
{"timestamp":"2026-09-21T13:44:37+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1955652670,"telegram_message_id":684789}
{"timestamp":"2026-09-21T13:44:37+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1955652670,"telegram_message_id":684789}
{"timestamp":"2026-09-21T13:45:32+00:00","event":"support_mode_check","telegram_user_id":1041868342,"telegram_message_id":684794,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T13:45:32+00:00","event":"ai_skipped","telegram_user_id":1041868342,"telegram_message_id":684794,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T13:47:04+00:00","event":"support_mode_check","telegram_user_id":1262103343,"telegram_message_id":684799,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-21T15:39:41+00:00","event":"ai_response","telegram_user_id":660796611,"telegram_message_id":685116,"duration_ms":44317,"action":"ANSWER","answer":"Здравствуйте! Чем мы можем вам помочь?"}
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{"timestamp":"2026-09-21T15:40:16+00:00","event":"ai_request","telegram_user_id":660796611,"telegram_message_id":685119,"message":"Вы могли бы перезвонить мне сейчас?"}
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{"timestamp":"2026-09-21T17:12:53+00:00","event":"ai_request","telegram_user_id":1073651990,"telegram_message_id":685335,"message":"Добрый день! Не знаю, успел ли уже мой инструктор на меня нажаловаться, но у нас обоюдное желание закончить эти занятия. \n\nВ форме обратной связи я четко указала, что инструктор должен быть спокойным. Вы считаете, человек, говорящий, что у меня мозгов нет – спокойный? Так же я писала в форме обратной связи по занятию, что инструктор сидит в телефоне. В этот раз он вышел на 40 минут из машины (я самостоятельно выполняла элементы и это кстати уже второй раз) и включился только в последние 15 (из этих 40) – снаружи говорил, что я делаю не так, параллельно разговаривая по телефону. У вас обратная форма связи – делаем хуже? \n\nСовершено некомпетентный инструктор, разговаривающий пассивно-агрессивно, опаздывающий на занятия, считающий, что только то, как он делает – правильно. \n\nСложилось впечатление, что человек с короной на голове. На самом первом занятии говорил: спрашивай столько раз, сколько нужно. Дада, спрашивала и в ответ получала: я тебе уже говорил; я уже объяснял; вот что ты делаешь, я же говорил как правильно. \n\nЯ с себя не снимаю никакой ответственности. Да, я тупила и тормозила, но разве все это не задача педагога - научить, объяснить, найти подход?\n\nВыехали сегодня первый раз в город. Я делала ошибки, как и большинство, потому что страшно + уже смеркалось, плохая видимость. Мне в ответ летело пассивно-агрессивное: почему ты руль сильно выкручиваешь в повороте, он у тебя что, большой? тут знак пропустила, ты не видишь что ли; почему ты тут остановилась слишком резко (а там уже желтый мигал на светофоре).\nЯ бы подумала, что проблема во мне и это я косячу ну прям очень много (хотя я замечу, что больших нарушений не сделала), если бы до этого не выезжала в город с частным инструктором, который СПОКОЙНО реагировал на мои ошибки и указывал, а не тыкал в них. \n\nВ конце я не выдержала и сказала, что вообще-то мы первый раз в городе и ошибаться - нормально. На что мне ответили: нет, это не имеет значения, какой раз, ты привыкнешь так ездить. \nЯ извиняюсь, а с каких пор навык прививается сразу? Что значит: ты привыкнешь так ездить? \nЧеловек вообще делал много обобщений во время обучения: почему ты всегда так тормозишь, почему ты всегда на этом месте так руль выкручиваешь, почему всегда так плохо заходишь в поворот. Можно было бы сказать: да, по делу. Но слово ВСЕГДА означает, что я ни разу не делала правильно. А как вы считает, человек доверил бы мне свою машину на самостоятельное выполнение элементов, если бы я совсем была плоха? \n\n\nТо, что вы не следите за компетенциями своих инструкторов, – не моя вина. Я заплатила денег, пришла, чтобы меня научили, а со мной общаются так, будто я УЖЕ должна была уметь водить. И в итоге за 11 занятий меня не научили :)\nЕсли у вас есть отдел, следящий за деятельностью инструкторов, – позор им.\n\n\nps. У вас на сайте написано, что обучение по современным методикам с соблюдением образовательных стандартов😁 прикольные у вас методики. А еще написано, что вы автошкола, где инструктора обучаются у мастер автоспорта. Интересно, Захарян Артур у кого обучался?"}
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{"timestamp":"2026-09-21T17:44:51+00:00","event":"ai_request","telegram_user_id":1343484796,"telegram_message_id":685354,"message":"Здравствуйте, а нет возможности переслать раньше? У меня срок договора заканчивается 24 числа, а сейчас не сдала, хотя оставалось немного вопросов"}
{"timestamp":"2026-09-21T17:45:06+00:00","event":"ai_response","telegram_user_id":1343484796,"telegram_message_id":685354,"duration_ms":15622,"action":"ANSWER","answer":"Да, договор можно продлить ещё на 6 месяцев. Если оформить пролонгацию до 24 числа, стоимость составит 10 000 ₽. После окончания договора продление также возможно, но стоимость будет 15 000 ₽. Ограничений по сроку после окончания договора нет."}
{"timestamp":"2026-09-21T17:45:08+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1343484796,"telegram_message_id":685354,"answer":"Да, договор можно продлить ещё на 6 месяцев. Если оформить пролонгацию до 24 числа, стоимость составит 10 000 ₽. После окончания договора продление также возможно, но стоимость будет 15 000 ₽. Ограничений по сроку после окончания договора нет."}
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{"timestamp":"2026-09-21T18:25:57+00:00","event":"pipeline_check","telegram_user_id":1955652670,"telegram_message_id":685387,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T18:25:57+00:00","event":"ai_request","telegram_user_id":1955652670,"telegram_message_id":685387,"message":"Я когда была в данном офисе, мне сказали, что есть официальные определенные дни выдачи (как минимум среда и вроде суббота), когда можно приходить и забирать документы. \nЯ вас когда выбирала, меня убедили удобством: близким офисом, большим количеством локаций для практики. По факту, что вышло - практика в часе езды на севере Москвы ( а обещали на Бутырской), чтобы сдавать на той же локации - тоже надо было с вами спорить - отправляли в Марьино, потом на соколиную гору. \nПривезти документы у вас можно на достоевскую (как и оформить договор), а вот диплом забрать можно только на юге в печатниках. Хотя в офисе на достоевской люди спокойно получали дипломы в начале этого месяца при мне лично. Прошу вас отправить документы в офис на достоевскую обратно"}
{"timestamp":"2026-09-21T18:26:03+00:00","event":"ai_response","telegram_user_id":1955652670,"telegram_message_id":685387,"duration_ms":6047,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-21T18:26:04+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1955652670,"telegram_message_id":685387}
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{"timestamp":"2026-09-21T18:26:12+00:00","event":"support_mode_check","telegram_user_id":1020489957,"telegram_message_id":685393,"support_mode":"AI"}
{"timestamp":"2026-09-21T18:26:12+00:00","event":"pipeline_check","telegram_user_id":1020489957,"telegram_message_id":685393,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T18:26:12+00:00","event":"ai_request","telegram_user_id":1020489957,"telegram_message_id":685393,"message":"Здравствуйте! Подскажите, что по поводу регистрации в ГИБДД? Неизвестно ли к какому ГИБДД я буду закреплен на авто и мото, а также примерно когда меня зарегистрируют чтобы я смог уже сдавать. Просто как минимум на мото я обучение пройду уже в понедельник следующей недели"}
{"timestamp":"2026-09-21T18:26:23+00:00","event":"ai_response","telegram_user_id":1020489957,"telegram_message_id":685393,"duration_ms":11035,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-21T18:26:23+00:00","event":"handoff_requested","telegram_user_id":1020489957,"telegram_message_id":685393,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-21T18:26:23+00:00","event":"handoff_mode_changed","telegram_user_id":1020489957,"telegram_message_id":685393,"first_handoff":false}
{"timestamp":"2026-09-21T18:26:24+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1020489957,"telegram_message_id":685393}
{"timestamp":"2026-09-21T18:26:24+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1020489957,"telegram_message_id":685393}
{"timestamp":"2026-09-21T18:36:41+00:00","event":"support_mode_check","telegram_user_id":1213201593,"telegram_message_id":685404,"support_mode":"AI"}
{"timestamp":"2026-09-21T18:36:41+00:00","event":"pipeline_missing_in_db","telegram_user_id":1213201593,"telegram_message_id":685404,"amo_lead_id":null}
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{"timestamp":"2026-09-21T18:36:44+00:00","event":"contact_lead_checked","telegram_user_id":1213201593,"telegram_message_id":685404,"contact_id":42679137,"amo_lead_id":42645749,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-21T18:36:44+00:00","event":"contact_ai_lead_found","telegram_user_id":1213201593,"telegram_message_id":685404,"contact_id":42679137,"amo_lead_id":42645749,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-21T18:36:44+00:00","event":"pipeline_check","telegram_user_id":1213201593,"telegram_message_id":685404,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T18:36:44+00:00","event":"ai_request","telegram_user_id":1213201593,"telegram_message_id":685404,"message":"1. Юго-западная, Озёрная \n2. В будние дни во второе половине дня с 16:00, в выходные в любое время"}
{"timestamp":"2026-09-21T18:36:51+00:00","event":"ai_response","telegram_user_id":1213201593,"telegram_message_id":685404,"duration_ms":6827,"action":"ANSWER","answer":"После выбора локаций инструктора назначают по вторникам и пятницам. Первое занятие обычно начинается через 1–2 недели после назначения. Учтём пожелания: Юго-западная, Озёрная; по будням после 16:00, в выходные — в любое время."}
{"timestamp":"2026-09-21T18:36:51+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1213201593,"telegram_message_id":685404,"answer":"После выбора локаций инструктора назначают по вторникам и пятницам. Первое занятие обычно начинается через 1–2 недели после назначения. Учтём пожелания: Юго-западная, Озёрная; по будням после 16:00, в выходные — в любое время."}
{"timestamp":"2026-09-21T18:36:51+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1213201593,"telegram_message_id":685404}
{"timestamp":"2026-09-21T18:46:05+00:00","event":"support_mode_check","telegram_user_id":263173736,"telegram_message_id":685411,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T18:46:05+00:00","event":"ai_skipped","telegram_user_id":263173736,"telegram_message_id":685411,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T18:54:44+00:00","event":"support_mode_check","telegram_user_id":1957977475,"telegram_message_id":685414,"support_mode":"AI"}
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{"timestamp":"2026-09-21T18:54:46+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1957977475,"telegram_message_id":685414,"contact_id":40603323,"linked_leads_count":2}
{"timestamp":"2026-09-21T18:54:46+00:00","event":"contact_lead_checked","telegram_user_id":1957977475,"telegram_message_id":685414,"contact_id":40603323,"amo_lead_id":40190453,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-21T18:54:46+00:00","event":"contact_lead_checked","telegram_user_id":1957977475,"telegram_message_id":685414,"contact_id":40603323,"amo_lead_id":40219093,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-21T18:54:47+00:00","event":"contact_ai_lead_found","telegram_user_id":1957977475,"telegram_message_id":685414,"contact_id":40603323,"amo_lead_id":40219093,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-21T18:54:47+00:00","event":"pipeline_check","telegram_user_id":1957977475,"telegram_message_id":685414,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T18:54:47+00:00","event":"ai_request","telegram_user_id":1957977475,"telegram_message_id":685414,"message":"Здравствуйте! Могу ли я оплатить гос. пошлину через сбербанк другого человека?"}
{"timestamp":"2026-09-21T18:55:07+00:00","event":"ai_response","telegram_user_id":1957977475,"telegram_message_id":685414,"duration_ms":20440,"action":"ANSWER","answer":"Да, госпошлину может оплатить другой человек. При оплате необходимо указать данные ученика."}
{"timestamp":"2026-09-21T18:55:07+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1957977475,"telegram_message_id":685414,"answer":"Да, госпошлину может оплатить другой человек. При оплате необходимо указать данные ученика."}
{"timestamp":"2026-09-21T18:55:07+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1957977475,"telegram_message_id":685414}
{"timestamp":"2026-09-21T19:02:51+00:00","event":"support_mode_check","telegram_user_id":1957977475,"telegram_message_id":685421,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-21T19:07:11+00:00","event":"ai_skipped","telegram_user_id":5847585739,"telegram_message_id":685428,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
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{"timestamp":"2026-09-21T19:07:53+00:00","event":"ai_skipped","telegram_user_id":5847585739,"telegram_message_id":685432,"reason":"support_mode_human"}
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{"timestamp":"2026-09-21T19:09:21+00:00","event":"ai_skipped","telegram_user_id":5847585739,"telegram_message_id":685433,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T20:23:28+00:00","event":"support_mode_check","telegram_user_id":931509641,"telegram_message_id":685443,"support_mode":"AI"}
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{"timestamp":"2026-09-21T20:23:30+00:00","event":"contact_lead_checked","telegram_user_id":931509641,"telegram_message_id":685443,"contact_id":39006197,"amo_lead_id":38380169,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-21T20:23:30+00:00","event":"contact_lead_checked","telegram_user_id":931509641,"telegram_message_id":685443,"contact_id":39006197,"amo_lead_id":38391271,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-21T20:23:30+00:00","event":"contact_ai_lead_found","telegram_user_id":931509641,"telegram_message_id":685443,"contact_id":39006197,"amo_lead_id":38391271,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-21T20:23:30+00:00","event":"pipeline_check","telegram_user_id":931509641,"telegram_message_id":685443,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T20:23:30+00:00","event":"ai_request","telegram_user_id":931509641,"telegram_message_id":685443,"message":"Здравствуйте \nПодскажите, а возможно ли докупить занятия? Сразу несколько"}
{"timestamp":"2026-09-21T20:23:48+00:00","event":"support_mode_check","telegram_user_id":931509641,"telegram_message_id":685445,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T20:23:48+00:00","event":"ai_skipped","telegram_user_id":931509641,"telegram_message_id":685445,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T20:25:11+00:00","event":"support_mode_check","telegram_user_id":983270726,"telegram_message_id":685446,"support_mode":"AI"}
{"timestamp":"2026-09-21T20:25:11+00:00","event":"pipeline_check","telegram_user_id":983270726,"telegram_message_id":685446,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T20:25:11+00:00","event":"ai_skipped","telegram_user_id":983270726,"telegram_message_id":685446,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T20:25:30+00:00","event":"ai_error","telegram_user_id":931509641,"telegram_message_id":685443,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-21T20:25:31+00:00","event":"ai_error_handoff_sent","telegram_user_id":931509641,"telegram_message_id":685443}
{"timestamp":"2026-09-21T20:58:24+00:00","event":"support_mode_check","telegram_user_id":1374744115,"telegram_message_id":685456,"support_mode":"AI"}
{"timestamp":"2026-09-21T20:58:24+00:00","event":"pipeline_check","telegram_user_id":1374744115,"telegram_message_id":685456,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T20:58:24+00:00","event":"ai_skipped","telegram_user_id":1374744115,"telegram_message_id":685456,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T21:17:15+00:00","event":"support_mode_check","telegram_user_id":726201820,"telegram_message_id":685470,"support_mode":"HUMAN"}
{"timestamp":"2026-09-21T21:17:15+00:00","event":"ai_skipped","telegram_user_id":726201820,"telegram_message_id":685470,"reason":"support_mode_human"}
{"timestamp":"2026-09-21T23:30:44+00:00","event":"support_mode_check","telegram_user_id":1326098173,"telegram_message_id":685486,"support_mode":"AI"}
{"timestamp":"2026-09-21T23:30:44+00:00","event":"pipeline_check","telegram_user_id":1326098173,"telegram_message_id":685486,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-21T23:30:44+00:00","event":"ai_request","telegram_user_id":1326098173,"telegram_message_id":685486,"message":"Здравствуйте! И подскажите пожалуйста, если срок договора истечет, но практика будет на пересдаче, придётся ли доплачивать?"}
{"timestamp":"2026-09-21T23:31:21+00:00","event":"ai_response","telegram_user_id":1326098173,"telegram_message_id":685486,"duration_ms":36956,"action":"ANSWER","answer":"Если договор закончится до пересдачи практики, для продолжения обучения обычно оформляется пролонгация на 6 месяцев за 15 000 ₽. Оформить её можно и позже, ограничений по сроку нет.\n\nЕсли задержка произошла по вине автошколы, возможность бесплатного продления рассматривается сотрудником поддержки индивидуально и не гарантируется."}
{"timestamp":"2026-09-21T23:31:21+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1326098173,"telegram_message_id":685486,"answer":"Если договор закончится до пересдачи практики, для продолжения обучения обычно оформляется пролонгация на 6 месяцев за 15 000 ₽. Оформить её можно и позже, ограничений по сроку нет.\n\nЕсли задержка произошла по вине автошколы, возможность бесплатного продления рассматривается сотрудником поддержки индивидуально и не гарантируется."}
{"timestamp":"2026-09-21T23:31:21+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1326098173,"telegram_message_id":685486}
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{"timestamp":"2026-09-22T04:35:02+00:00","event":"pipeline_missing_in_db","telegram_user_id":1010492524,"telegram_message_id":685492,"amo_lead_id":null}
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{"timestamp":"2026-09-22T04:35:04+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1010492524,"telegram_message_id":685492,"contact_id":42516523,"linked_leads_count":2}
{"timestamp":"2026-09-22T04:35:05+00:00","event":"contact_lead_checked","telegram_user_id":1010492524,"telegram_message_id":685492,"contact_id":42516523,"amo_lead_id":42422645,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-22T04:35:06+00:00","event":"contact_lead_checked","telegram_user_id":1010492524,"telegram_message_id":685492,"contact_id":42516523,"amo_lead_id":42439827,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-22T04:35:06+00:00","event":"contact_ai_lead_found","telegram_user_id":1010492524,"telegram_message_id":685492,"contact_id":42516523,"amo_lead_id":42439827,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-22T04:35:06+00:00","event":"pipeline_check","telegram_user_id":1010492524,"telegram_message_id":685492,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T04:35:06+00:00","event":"ai_request","telegram_user_id":1010492524,"telegram_message_id":685492,"message":"здравствуйте, откройте попытку пожалуйста"}
{"timestamp":"2026-09-22T04:35:11+00:00","event":"ai_response","telegram_user_id":1010492524,"telegram_message_id":685492,"duration_ms":5247,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-22T04:35:11+00:00","event":"handoff_requested","telegram_user_id":1010492524,"telegram_message_id":685492,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-22T04:35:12+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1010492524,"telegram_message_id":685492}
{"timestamp":"2026-09-22T04:35:12+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1010492524,"telegram_message_id":685492}
{"timestamp":"2026-09-22T04:39:08+00:00","event":"support_mode_check","telegram_user_id":1142956370,"telegram_message_id":685495,"support_mode":"AI"}
{"timestamp":"2026-09-22T04:39:08+00:00","event":"pipeline_check","telegram_user_id":1142956370,"telegram_message_id":685495,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T04:39:08+00:00","event":"ai_skipped","telegram_user_id":1142956370,"telegram_message_id":685495,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T05:03:10+00:00","event":"support_mode_check","telegram_user_id":5511693749,"telegram_message_id":685496,"support_mode":"AI"}
{"timestamp":"2026-09-22T05:03:10+00:00","event":"pipeline_missing_in_db","telegram_user_id":5511693749,"telegram_message_id":685496,"amo_lead_id":null}
{"timestamp":"2026-09-22T05:03:10+00:00","event":"legacy_leadid_check","telegram_user_id":5511693749,"telegram_message_id":685496,"legacy_leadid":"41682227"}
{"timestamp":"2026-09-22T05:03:12+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":5511693749,"telegram_message_id":685496,"contact_id":41682227,"linked_leads_count":2}
{"timestamp":"2026-09-22T05:03:12+00:00","event":"contact_lead_checked","telegram_user_id":5511693749,"telegram_message_id":685496,"contact_id":41682227,"amo_lead_id":41420677,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-22T05:03:13+00:00","event":"contact_lead_checked","telegram_user_id":5511693749,"telegram_message_id":685496,"contact_id":41682227,"amo_lead_id":41422885,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-22T05:03:13+00:00","event":"contact_ai_lead_found","telegram_user_id":5511693749,"telegram_message_id":685496,"contact_id":41682227,"amo_lead_id":41422885,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-22T05:03:13+00:00","event":"pipeline_check","telegram_user_id":5511693749,"telegram_message_id":685496,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T05:03:13+00:00","event":"ai_request","telegram_user_id":5511693749,"telegram_message_id":685496,"message":"Здравствуйте. Могу ли я переоформить мед. справку в поликлинике Москвы, чтобы ускорить процесс? \nИзначально справка была сделана во Владимирской области"}
{"timestamp":"2026-09-22T05:03:21+00:00","event":"ai_response","telegram_user_id":5511693749,"telegram_message_id":685496,"duration_ms":8426,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-22T05:03:21+00:00","event":"handoff_requested","telegram_user_id":5511693749,"telegram_message_id":685496,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-22T05:03:21+00:00","event":"handoff_mode_changed","telegram_user_id":5511693749,"telegram_message_id":685496,"first_handoff":false}
{"timestamp":"2026-09-22T05:03:21+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5511693749,"telegram_message_id":685496}
{"timestamp":"2026-09-22T05:03:22+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5511693749,"telegram_message_id":685496}
{"timestamp":"2026-09-22T05:13:38+00:00","event":"support_mode_check","telegram_user_id":999858893,"telegram_message_id":685506,"support_mode":"AI"}
{"timestamp":"2026-09-22T05:13:38+00:00","event":"pipeline_check","telegram_user_id":999858893,"telegram_message_id":685506,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T05:13:38+00:00","event":"ai_request","telegram_user_id":999858893,"telegram_message_id":685506,"message":"Добрый день! У меня теперь ситуация такая: я очень много теряю времени на поиск времени/замену инструктора, а срок моего договора не сдвигается, на обучение остается меньше времени\n\nСвободные окошки у инструктора, которого вы мне назначили только через месяц.\n\nИ как оказалось, он не занимается по вечерам в будние и все выходные у него заняты \n\nЭтот инструктор вышел на связь быстро, но к сожалению, первое окошко только в конце октября, да и время у него такое, что мне придется отпрашиваться с работы, а я даже не знаю, успею ли я пройти обучение до конца срока договора"}
{"timestamp":"2026-09-22T05:13:42+00:00","event":"ai_response","telegram_user_id":999858893,"telegram_message_id":685506,"duration_ms":3819,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-22T05:13:42+00:00","event":"handoff_requested","telegram_user_id":999858893,"telegram_message_id":685506,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-22T05:13:42+00:00","event":"handoff_mode_changed","telegram_user_id":999858893,"telegram_message_id":685506,"first_handoff":false}
{"timestamp":"2026-09-22T05:13:42+00:00","event":"handoff_telegram_message_sent","telegram_user_id":999858893,"telegram_message_id":685506}
{"timestamp":"2026-09-22T05:13:42+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":999858893,"telegram_message_id":685506}
{"timestamp":"2026-09-22T05:14:53+00:00","event":"support_mode_check","telegram_user_id":999858893,"telegram_message_id":685509,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T05:14:53+00:00","event":"ai_skipped","telegram_user_id":999858893,"telegram_message_id":685509,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T05:15:42+00:00","event":"support_mode_check","telegram_user_id":477189484,"telegram_message_id":685513,"support_mode":"AI"}
{"timestamp":"2026-09-22T05:15:42+00:00","event":"pipeline_missing_in_db","telegram_user_id":477189484,"telegram_message_id":685513,"amo_lead_id":null}
{"timestamp":"2026-09-22T05:15:42+00:00","event":"legacy_leadid_check","telegram_user_id":477189484,"telegram_message_id":685513,"legacy_leadid":"41801223"}
{"timestamp":"2026-09-22T05:15:43+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":477189484,"telegram_message_id":685513,"contact_id":41801223,"linked_leads_count":2}
{"timestamp":"2026-09-22T05:15:44+00:00","event":"contact_lead_checked","telegram_user_id":477189484,"telegram_message_id":685513,"contact_id":41801223,"amo_lead_id":41589469,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-22T05:15:44+00:00","event":"contact_lead_checked","telegram_user_id":477189484,"telegram_message_id":685513,"contact_id":41801223,"amo_lead_id":42326411,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-22T05:15:44+00:00","event":"contact_ai_lead_found","telegram_user_id":477189484,"telegram_message_id":685513,"contact_id":41801223,"amo_lead_id":42326411,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-22T05:15:44+00:00","event":"pipeline_check","telegram_user_id":477189484,"telegram_message_id":685513,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T05:15:44+00:00","event":"ai_request","telegram_user_id":477189484,"telegram_message_id":685513,"message":"Доброе утро, напоминаю о себе)"}
{"timestamp":"2026-09-22T05:15:56+00:00","event":"ai_response","telegram_user_id":477189484,"telegram_message_id":685513,"duration_ms":11708,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-22T05:15:56+00:00","event":"handoff_requested","telegram_user_id":477189484,"telegram_message_id":685513,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-22T05:15:56+00:00","event":"handoff_mode_changed","telegram_user_id":477189484,"telegram_message_id":685513,"first_handoff":false}
{"timestamp":"2026-09-22T05:15:56+00:00","event":"handoff_telegram_message_sent","telegram_user_id":477189484,"telegram_message_id":685513}
{"timestamp":"2026-09-22T05:15:56+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":477189484,"telegram_message_id":685513}
{"timestamp":"2026-09-22T05:23:15+00:00","event":"support_mode_check","telegram_user_id":397147068,"telegram_message_id":685530,"support_mode":"AI"}
{"timestamp":"2026-09-22T05:23:15+00:00","event":"pipeline_missing_in_db","telegram_user_id":397147068,"telegram_message_id":685530,"amo_lead_id":null}
{"timestamp":"2026-09-22T05:23:15+00:00","event":"legacy_leadid_check","telegram_user_id":397147068,"telegram_message_id":685530,"legacy_leadid":"39416686"}
{"timestamp":"2026-09-22T05:23:16+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":397147068,"telegram_message_id":685530,"contact_id":39416686,"linked_leads_count":1}
{"timestamp":"2026-09-22T05:23:16+00:00","event":"contact_lead_checked","telegram_user_id":397147068,"telegram_message_id":685530,"contact_id":39416686,"amo_lead_id":35316161,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-22T05:23:16+00:00","event":"contact_ai_lead_found","telegram_user_id":397147068,"telegram_message_id":685530,"contact_id":39416686,"amo_lead_id":35316161,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-22T05:23:16+00:00","event":"pipeline_check","telegram_user_id":397147068,"telegram_message_id":685530,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T05:23:16+00:00","event":"ai_request","telegram_user_id":397147068,"telegram_message_id":685530,"message":"Здравствуйте \nЯ тут немного затянула со всеми записями\nЯ же могу этим сейчас заняться или надо что-то обновить?"}
{"timestamp":"2026-09-22T05:23:41+00:00","event":"ai_response","telegram_user_id":397147068,"telegram_message_id":685530,"duration_ms":24363,"action":"ANSWER","answer":"Да, заняться этим можно сейчас. Если речь о регистрации документов при рассрочке, для запуска нужны:\n\n- оплаченный второй взнос;\n- оригинал медсправки 003-В/у;\n- паспорт;\n- регистрация/прописка;\n- СНИЛС.\n\nПаспорт, прописку и СНИЛС можно прислать в мессенджер или принести в офис для сканирования."}
{"timestamp":"2026-09-22T05:23:41+00:00","event":"telegram_ai_answer_sent","telegram_user_id":397147068,"telegram_message_id":685530,"answer":"Да, заняться этим можно сейчас. Если речь о регистрации документов при рассрочке, для запуска нужны:\n\n- оплаченный второй взнос;\n- оригинал медсправки 003-В/у;\n- паспорт;\n- регистрация/прописка;\n- СНИЛС.\n\nПаспорт, прописку и СНИЛС можно прислать в мессенджер или принести в офис для сканирования."}
{"timestamp":"2026-09-22T05:23:41+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":397147068,"telegram_message_id":685530}
{"timestamp":"2026-09-22T05:24:28+00:00","event":"support_mode_check","telegram_user_id":397147068,"telegram_message_id":685541,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T05:24:28+00:00","event":"ai_skipped","telegram_user_id":397147068,"telegram_message_id":685541,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T05:24:42+00:00","event":"support_mode_check","telegram_user_id":999858893,"telegram_message_id":685542,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T05:24:42+00:00","event":"ai_skipped","telegram_user_id":999858893,"telegram_message_id":685542,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T05:24:45+00:00","event":"support_mode_check","telegram_user_id":1345639259,"telegram_message_id":685543,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T05:24:45+00:00","event":"ai_skipped","telegram_user_id":1345639259,"telegram_message_id":685543,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T05:26:59+00:00","event":"support_mode_check","telegram_user_id":754313585,"telegram_message_id":685546,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T05:26:59+00:00","event":"ai_skipped","telegram_user_id":754313585,"telegram_message_id":685546,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T05:27:15+00:00","event":"support_mode_check","telegram_user_id":1345639259,"telegram_message_id":685547,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T05:27:15+00:00","event":"ai_skipped","telegram_user_id":1345639259,"telegram_message_id":685547,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T05:28:06+00:00","event":"support_mode_check","telegram_user_id":754313585,"telegram_message_id":685549,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T05:28:06+00:00","event":"ai_skipped","telegram_user_id":754313585,"telegram_message_id":685549,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T05:30:26+00:00","event":"support_mode_check","telegram_user_id":1970723914,"telegram_message_id":685551,"support_mode":"AI"}
{"timestamp":"2026-09-22T05:30:26+00:00","event":"pipeline_missing_in_db","telegram_user_id":1970723914,"telegram_message_id":685551,"amo_lead_id":null}
{"timestamp":"2026-09-22T05:30:26+00:00","event":"legacy_leadid_check","telegram_user_id":1970723914,"telegram_message_id":685551,"legacy_leadid":"42564169"}
{"timestamp":"2026-09-22T05:30:27+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1970723914,"telegram_message_id":685551,"contact_id":42564169,"linked_leads_count":2}
{"timestamp":"2026-09-22T05:30:28+00:00","event":"contact_lead_checked","telegram_user_id":1970723914,"telegram_message_id":685551,"contact_id":42564169,"amo_lead_id":42483951,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-22T05:30:29+00:00","event":"contact_lead_checked","telegram_user_id":1970723914,"telegram_message_id":685551,"contact_id":42564169,"amo_lead_id":42494215,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-22T05:30:29+00:00","event":"contact_ai_lead_found","telegram_user_id":1970723914,"telegram_message_id":685551,"contact_id":42564169,"amo_lead_id":42494215,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-22T05:30:29+00:00","event":"pipeline_check","telegram_user_id":1970723914,"telegram_message_id":685551,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T05:30:29+00:00","event":"ai_request","telegram_user_id":1970723914,"telegram_message_id":685551,"message":"Здравствуйте, закончил обучение остался внутренниый экзамен практический. Как на него записаться?"}
{"timestamp":"2026-09-22T05:30:34+00:00","event":"ai_response","telegram_user_id":1970723914,"telegram_message_id":685551,"duration_ms":5718,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-22T05:30:34+00:00","event":"handoff_requested","telegram_user_id":1970723914,"telegram_message_id":685551,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-22T05:30:34+00:00","event":"handoff_mode_changed","telegram_user_id":1970723914,"telegram_message_id":685551,"first_handoff":false}
{"timestamp":"2026-09-22T05:30:35+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1970723914,"telegram_message_id":685551}
{"timestamp":"2026-09-22T05:30:35+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1970723914,"telegram_message_id":685551}
{"timestamp":"2026-09-22T05:30:35+00:00","event":"support_mode_check","telegram_user_id":1238147740,"telegram_message_id":685553,"support_mode":"AI"}
{"timestamp":"2026-09-22T05:30:35+00:00","event":"pipeline_check","telegram_user_id":1238147740,"telegram_message_id":685553,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T05:30:35+00:00","event":"ai_request","telegram_user_id":1238147740,"telegram_message_id":685553,"message":"Здравствуйте! У инструктора в программе написано, что у меня осталось 16 часов практического вождения, а у меня в приложении 0, и записаться на занятие не получается, хотя не все часы откатаны. Что делать в такой ситуации?"}
{"timestamp":"2026-09-22T05:30:39+00:00","event":"ai_response","telegram_user_id":1238147740,"telegram_message_id":685553,"duration_ms":3479,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-22T05:30:39+00:00","event":"handoff_requested","telegram_user_id":1238147740,"telegram_message_id":685553,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-22T05:30:39+00:00","event":"handoff_mode_changed","telegram_user_id":1238147740,"telegram_message_id":685553,"first_handoff":true}
{"timestamp":"2026-09-22T05:30:39+00:00","event":"sensei_prepare","telegram_user_id":1238147740,"telegram_message_id":685553,"amo_lead_id":null}
{"timestamp":"2026-09-22T05:30:39+00:00","event":"sensei_skipped","telegram_user_id":1238147740,"telegram_message_id":685553,"reason":"amo_lead_id_empty"}
{"timestamp":"2026-09-22T05:30:39+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1238147740,"telegram_message_id":685553}
{"timestamp":"2026-09-22T05:30:39+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1238147740,"telegram_message_id":685553}
{"timestamp":"2026-09-22T05:34:49+00:00","event":"support_mode_check","telegram_user_id":902206346,"telegram_message_id":685560,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T05:34:49+00:00","event":"ai_skipped","telegram_user_id":902206346,"telegram_message_id":685560,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T05:49:46+00:00","event":"support_mode_check","telegram_user_id":1085043909,"telegram_message_id":685570,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T05:49:46+00:00","event":"ai_skipped","telegram_user_id":1085043909,"telegram_message_id":685570,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T05:50:06+00:00","event":"support_mode_check","telegram_user_id":1085043909,"telegram_message_id":685571,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T05:50:06+00:00","event":"ai_skipped","telegram_user_id":1085043909,"telegram_message_id":685571,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T06:02:57+00:00","event":"support_mode_check","telegram_user_id":999858893,"telegram_message_id":685576,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T06:02:57+00:00","event":"ai_skipped","telegram_user_id":999858893,"telegram_message_id":685576,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T06:03:24+00:00","event":"support_mode_check","telegram_user_id":754313585,"telegram_message_id":685577,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T06:03:24+00:00","event":"ai_skipped","telegram_user_id":754313585,"telegram_message_id":685577,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T06:03:26+00:00","event":"support_mode_check","telegram_user_id":477189484,"telegram_message_id":685578,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T06:03:26+00:00","event":"ai_skipped","telegram_user_id":477189484,"telegram_message_id":685578,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T06:10:14+00:00","event":"support_mode_check","telegram_user_id":999858893,"telegram_message_id":685585,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T06:10:14+00:00","event":"ai_skipped","telegram_user_id":999858893,"telegram_message_id":685585,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T06:20:22+00:00","event":"support_mode_check","telegram_user_id":2044431996,"telegram_message_id":685596,"support_mode":"AI"}
{"timestamp":"2026-09-22T06:20:22+00:00","event":"pipeline_check","telegram_user_id":2044431996,"telegram_message_id":685596,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T06:20:22+00:00","event":"ai_request","telegram_user_id":2044431996,"telegram_message_id":685596,"message":"Здравствуйте, планирую забрать сегодня ориентировочно около 4-5."}
{"timestamp":"2026-09-22T06:20:32+00:00","event":"ai_response","telegram_user_id":2044431996,"telegram_message_id":685596,"duration_ms":10204,"action":"ANSWER","answer":"Документы выдают только по средам и субботам, после предварительного согласования и уточнения офиса. Забрать сегодня в 16:00–17:00 можно только если выдача заранее согласована. Уточните, пожалуйста, офис и была ли договорённость о выдаче?"}
{"timestamp":"2026-09-22T06:20:32+00:00","event":"telegram_ai_answer_sent","telegram_user_id":2044431996,"telegram_message_id":685596,"answer":"Документы выдают только по средам и субботам, после предварительного согласования и уточнения офиса. Забрать сегодня в 16:00–17:00 можно только если выдача заранее согласована. Уточните, пожалуйста, офис и была ли договорённость о выдаче?"}
{"timestamp":"2026-09-22T06:20:32+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":2044431996,"telegram_message_id":685596}
{"timestamp":"2026-09-22T06:29:52+00:00","event":"support_mode_check","telegram_user_id":579488535,"telegram_message_id":685601,"support_mode":"AI"}
{"timestamp":"2026-09-22T06:29:52+00:00","event":"pipeline_check","telegram_user_id":579488535,"telegram_message_id":685601,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T06:29:52+00:00","event":"ai_request","telegram_user_id":579488535,"telegram_message_id":685601,"message":"Здравствуйте, возможно ли поменять инструктора? \nДело в том, что я могу заниматься только в будние дни после 18:30, а инструктор не может, возможно ли поменять на инструктора, который сможет по вечерам заниматься?"}
{"timestamp":"2026-09-22T06:29:59+00:00","event":"ai_response","telegram_user_id":579488535,"telegram_message_id":685601,"duration_ms":7401,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-22T06:29:59+00:00","event":"handoff_requested","telegram_user_id":579488535,"telegram_message_id":685601,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-22T06:29:59+00:00","event":"handoff_mode_changed","telegram_user_id":579488535,"telegram_message_id":685601,"first_handoff":false}
{"timestamp":"2026-09-22T06:29:59+00:00","event":"handoff_telegram_message_sent","telegram_user_id":579488535,"telegram_message_id":685601}
{"timestamp":"2026-09-22T06:29:59+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":579488535,"telegram_message_id":685601}
{"timestamp":"2026-09-22T06:54:22+00:00","event":"support_mode_check","telegram_user_id":846156589,"telegram_message_id":685626,"support_mode":"AI"}
{"timestamp":"2026-09-22T06:54:22+00:00","event":"pipeline_check","telegram_user_id":846156589,"telegram_message_id":685626,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T06:54:22+00:00","event":"ai_request","telegram_user_id":846156589,"telegram_message_id":685626,"message":"Здравствуйте, а как записывать на внутренний экзамен по вождению?"}
{"timestamp":"2026-09-22T06:54:39+00:00","event":"ai_response","telegram_user_id":846156589,"telegram_message_id":685626,"duration_ms":17812,"action":"ANSWER","answer":"После того как откатаны 100% штатных часов практики, вас добавляют в общий Telegram-чат. В чате публикуют расписание внутреннего экзамена по вождению — следите за ним и приезжайте в назначенное время."}
{"timestamp":"2026-09-22T06:54:40+00:00","event":"telegram_ai_answer_sent","telegram_user_id":846156589,"telegram_message_id":685626,"answer":"После того как откатаны 100% штатных часов практики, вас добавляют в общий Telegram-чат. В чате публикуют расписание внутреннего экзамена по вождению — следите за ним и приезжайте в назначенное время."}
{"timestamp":"2026-09-22T06:54:40+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":846156589,"telegram_message_id":685626}
{"timestamp":"2026-09-22T06:59:45+00:00","event":"support_mode_check","telegram_user_id":944721355,"telegram_message_id":685630,"support_mode":"AI"}
{"timestamp":"2026-09-22T06:59:45+00:00","event":"pipeline_missing_in_db","telegram_user_id":944721355,"telegram_message_id":685630,"amo_lead_id":null}
{"timestamp":"2026-09-22T06:59:45+00:00","event":"legacy_leadid_check","telegram_user_id":944721355,"telegram_message_id":685630,"legacy_leadid":"42381049"}
{"timestamp":"2026-09-22T06:59:46+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":944721355,"telegram_message_id":685630,"contact_id":42381049,"linked_leads_count":2}
{"timestamp":"2026-09-22T06:59:47+00:00","event":"contact_lead_checked","telegram_user_id":944721355,"telegram_message_id":685630,"contact_id":42381049,"amo_lead_id":41983493,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-22T06:59:47+00:00","event":"contact_lead_checked","telegram_user_id":944721355,"telegram_message_id":685630,"contact_id":42381049,"amo_lead_id":42606701,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-22T06:59:47+00:00","event":"contact_ai_lead_found","telegram_user_id":944721355,"telegram_message_id":685630,"contact_id":42381049,"amo_lead_id":42606701,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-22T06:59:47+00:00","event":"pipeline_check","telegram_user_id":944721355,"telegram_message_id":685630,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T06:59:47+00:00","event":"ai_request","telegram_user_id":944721355,"telegram_message_id":685630,"message":"Здравствствуйте, почему мое тестирование не открывается снова?"}
{"timestamp":"2026-09-22T06:59:54+00:00","event":"ai_response","telegram_user_id":944721355,"telegram_message_id":685630,"duration_ms":6823,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-22T06:59:54+00:00","event":"handoff_requested","telegram_user_id":944721355,"telegram_message_id":685630,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-22T06:59:54+00:00","event":"handoff_mode_changed","telegram_user_id":944721355,"telegram_message_id":685630,"first_handoff":false}
{"timestamp":"2026-09-22T06:59:55+00:00","event":"handoff_telegram_message_sent","telegram_user_id":944721355,"telegram_message_id":685630}
{"timestamp":"2026-09-22T06:59:55+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":944721355,"telegram_message_id":685630}
{"timestamp":"2026-09-22T06:59:55+00:00","event":"support_mode_check","telegram_user_id":846156589,"telegram_message_id":685632,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T06:59:55+00:00","event":"ai_skipped","telegram_user_id":846156589,"telegram_message_id":685632,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T06:59:57+00:00","event":"support_mode_check","telegram_user_id":1262103343,"telegram_message_id":685635,"support_mode":"AI"}
{"timestamp":"2026-09-22T06:59:57+00:00","event":"pipeline_check","telegram_user_id":1262103343,"telegram_message_id":685635,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T06:59:57+00:00","event":"ai_request","telegram_user_id":1262103343,"telegram_message_id":685635,"message":"Добрый день, не подскажите, а у инструктора, которого мне назначили, сегодня выходной?"}
{"timestamp":"2026-09-22T07:00:36+00:00","event":"ai_response","telegram_user_id":1262103343,"telegram_message_id":685635,"duration_ms":39704,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-22T07:00:36+00:00","event":"handoff_requested","telegram_user_id":1262103343,"telegram_message_id":685635,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-22T07:00:36+00:00","event":"handoff_mode_changed","telegram_user_id":1262103343,"telegram_message_id":685635,"first_handoff":false}
{"timestamp":"2026-09-22T07:00:37+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1262103343,"telegram_message_id":685635}
{"timestamp":"2026-09-22T07:00:37+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1262103343,"telegram_message_id":685635}
{"timestamp":"2026-09-22T07:00:39+00:00","event":"support_mode_check","telegram_user_id":318654570,"telegram_message_id":685638,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T07:00:39+00:00","event":"ai_skipped","telegram_user_id":318654570,"telegram_message_id":685638,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T07:01:01+00:00","event":"support_mode_check","telegram_user_id":768172862,"telegram_message_id":685639,"support_mode":"AI"}
{"timestamp":"2026-09-22T07:01:01+00:00","event":"pipeline_check","telegram_user_id":768172862,"telegram_message_id":685639,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T07:01:01+00:00","event":"ai_request","telegram_user_id":768172862,"telegram_message_id":685639,"message":"Здравствуйте, ну что?"}
{"timestamp":"2026-09-22T07:01:07+00:00","event":"ai_response","telegram_user_id":768172862,"telegram_message_id":685639,"duration_ms":5541,"action":"ANSWER","answer":"Здравствуйте! Уточните, пожалуйста, какой именно вопрос вас интересует."}
{"timestamp":"2026-09-22T07:01:07+00:00","event":"telegram_ai_answer_sent","telegram_user_id":768172862,"telegram_message_id":685639,"answer":"Здравствуйте! Уточните, пожалуйста, какой именно вопрос вас интересует."}
{"timestamp":"2026-09-22T07:01:07+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":768172862,"telegram_message_id":685639}
{"timestamp":"2026-09-22T07:01:15+00:00","event":"support_mode_check","telegram_user_id":1131924023,"telegram_message_id":685641,"support_mode":"AI"}
{"timestamp":"2026-09-22T07:01:15+00:00","event":"pipeline_missing_in_db","telegram_user_id":1131924023,"telegram_message_id":685641,"amo_lead_id":null}
{"timestamp":"2026-09-22T07:01:15+00:00","event":"legacy_leadid_check","telegram_user_id":1131924023,"telegram_message_id":685641,"legacy_leadid":"41881529"}
{"timestamp":"2026-09-22T07:01:19+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1131924023,"telegram_message_id":685641,"contact_id":41881529,"linked_leads_count":2}
{"timestamp":"2026-09-22T07:01:20+00:00","event":"contact_lead_checked","telegram_user_id":1131924023,"telegram_message_id":685641,"contact_id":41881529,"amo_lead_id":41703853,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-22T07:01:22+00:00","event":"contact_lead_checked","telegram_user_id":1131924023,"telegram_message_id":685641,"contact_id":41881529,"amo_lead_id":41721903,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-22T07:01:22+00:00","event":"contact_ai_lead_found","telegram_user_id":1131924023,"telegram_message_id":685641,"contact_id":41881529,"amo_lead_id":41721903,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-22T07:01:22+00:00","event":"pipeline_check","telegram_user_id":1131924023,"telegram_message_id":685641,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T07:01:22+00:00","event":"ai_request","telegram_user_id":1131924023,"telegram_message_id":685641,"message":"добрый день!\nподскажите, мне надо сдать внутренний экзамен и пройти вождение до 30.09 или только внутренний?"}
{"timestamp":"2026-09-22T07:01:33+00:00","event":"ai_response","telegram_user_id":1131924023,"telegram_message_id":685641,"duration_ms":11340,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-22T07:01:33+00:00","event":"handoff_requested","telegram_user_id":1131924023,"telegram_message_id":685641,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-22T07:01:33+00:00","event":"handoff_mode_changed","telegram_user_id":1131924023,"telegram_message_id":685641,"first_handoff":true}
{"timestamp":"2026-09-22T07:01:33+00:00","event":"sensei_prepare","telegram_user_id":1131924023,"telegram_message_id":685641,"amo_lead_id":"41721903"}
{"timestamp":"2026-09-22T07:01:34+00:00","event":"support_mode_check","telegram_user_id":768172862,"telegram_message_id":685642,"support_mode":"AI"}
{"timestamp":"2026-09-22T07:01:34+00:00","event":"pipeline_check","telegram_user_id":768172862,"telegram_message_id":685642,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T07:01:34+00:00","event":"ai_request","telegram_user_id":768172862,"telegram_message_id":685642,"message":"По поводу исправления в справке по налоговому вычету"}
{"timestamp":"2026-09-22T07:01:36+00:00","event":"sensei_started","telegram_user_id":1131924023,"telegram_message_id":685641,"amo_lead_id":"41721903","result":true}
{"timestamp":"2026-09-22T07:01:37+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1131924023,"telegram_message_id":685641}
{"timestamp":"2026-09-22T07:01:37+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1131924023,"telegram_message_id":685641}
{"timestamp":"2026-09-22T07:01:55+00:00","event":"support_mode_check","telegram_user_id":1957977475,"telegram_message_id":685646,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T07:01:55+00:00","event":"ai_skipped","telegram_user_id":1957977475,"telegram_message_id":685646,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T07:02:20+00:00","event":"ai_response","telegram_user_id":768172862,"telegram_message_id":685642,"duration_ms":45428,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-22T07:02:20+00:00","event":"handoff_requested","telegram_user_id":768172862,"telegram_message_id":685642,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-22T07:02:20+00:00","event":"handoff_mode_changed","telegram_user_id":768172862,"telegram_message_id":685642,"first_handoff":false}
{"timestamp":"2026-09-22T07:02:20+00:00","event":"handoff_telegram_message_sent","telegram_user_id":768172862,"telegram_message_id":685642}
{"timestamp":"2026-09-22T07:02:20+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":768172862,"telegram_message_id":685642}
{"timestamp":"2026-09-22T07:07:38+00:00","event":"support_mode_check","telegram_user_id":5847585739,"telegram_message_id":685654,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T07:07:38+00:00","event":"ai_skipped","telegram_user_id":5847585739,"telegram_message_id":685654,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T07:07:47+00:00","event":"support_mode_check","telegram_user_id":1262103343,"telegram_message_id":685656,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T07:07:47+00:00","event":"ai_skipped","telegram_user_id":1262103343,"telegram_message_id":685656,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T07:08:09+00:00","event":"support_mode_check","telegram_user_id":318654570,"telegram_message_id":685658,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T07:08:09+00:00","event":"ai_skipped","telegram_user_id":318654570,"telegram_message_id":685658,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T07:08:38+00:00","event":"support_mode_check","telegram_user_id":7217181658,"telegram_message_id":685659,"support_mode":"AI"}
{"timestamp":"2026-09-22T07:08:38+00:00","event":"pipeline_check","telegram_user_id":7217181658,"telegram_message_id":685659,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T07:08:38+00:00","event":"ai_skipped","telegram_user_id":7217181658,"telegram_message_id":685659,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T07:16:02+00:00","event":"support_mode_check","telegram_user_id":1055718252,"telegram_message_id":685667,"support_mode":"AI"}
{"timestamp":"2026-09-22T07:16:02+00:00","event":"pipeline_check","telegram_user_id":1055718252,"telegram_message_id":685667,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T07:16:02+00:00","event":"ai_request","telegram_user_id":1055718252,"telegram_message_id":685667,"message":"Здравствуйте, откройте пожалуйста теоретический экзамен"}
{"timestamp":"2026-09-22T07:16:06+00:00","event":"ai_response","telegram_user_id":1055718252,"telegram_message_id":685667,"duration_ms":3257,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-22T07:16:06+00:00","event":"handoff_requested","telegram_user_id":1055718252,"telegram_message_id":685667,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-22T07:16:06+00:00","event":"handoff_mode_changed","telegram_user_id":1055718252,"telegram_message_id":685667,"first_handoff":true}
{"timestamp":"2026-09-22T07:16:06+00:00","event":"sensei_prepare","telegram_user_id":1055718252,"telegram_message_id":685667,"amo_lead_id":"41345515"}
{"timestamp":"2026-09-22T07:16:06+00:00","event":"sensei_started","telegram_user_id":1055718252,"telegram_message_id":685667,"amo_lead_id":"41345515","result":true}
{"timestamp":"2026-09-22T07:16:07+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1055718252,"telegram_message_id":685667}
{"timestamp":"2026-09-22T07:16:07+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1055718252,"telegram_message_id":685667}
{"timestamp":"2026-09-22T07:21:52+00:00","event":"support_mode_check","telegram_user_id":1041868342,"telegram_message_id":685674,"support_mode":"AI"}
{"timestamp":"2026-09-22T07:21:52+00:00","event":"pipeline_check","telegram_user_id":1041868342,"telegram_message_id":685674,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T07:21:52+00:00","event":"ai_skipped","telegram_user_id":1041868342,"telegram_message_id":685674,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T07:26:11+00:00","event":"support_mode_check","telegram_user_id":1238147740,"telegram_message_id":685677,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T07:26:11+00:00","event":"ai_skipped","telegram_user_id":1238147740,"telegram_message_id":685677,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T07:27:32+00:00","event":"support_mode_check","telegram_user_id":983270726,"telegram_message_id":685679,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T07:27:32+00:00","event":"ai_skipped","telegram_user_id":983270726,"telegram_message_id":685679,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T07:29:35+00:00","event":"support_mode_check","telegram_user_id":943876384,"telegram_message_id":685682,"support_mode":"AI"}
{"timestamp":"2026-09-22T07:29:35+00:00","event":"pipeline_missing_in_db","telegram_user_id":943876384,"telegram_message_id":685682,"amo_lead_id":null}
{"timestamp":"2026-09-22T07:29:35+00:00","event":"legacy_leadid_check","telegram_user_id":943876384,"telegram_message_id":685682,"legacy_leadid":"42104105"}
{"timestamp":"2026-09-22T07:29:36+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":943876384,"telegram_message_id":685682,"contact_id":42104105,"linked_leads_count":2}
{"timestamp":"2026-09-22T07:29:37+00:00","event":"contact_lead_checked","telegram_user_id":943876384,"telegram_message_id":685682,"contact_id":42104105,"amo_lead_id":41979533,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-22T07:29:38+00:00","event":"contact_lead_checked","telegram_user_id":943876384,"telegram_message_id":685682,"contact_id":42104105,"amo_lead_id":42016239,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-22T07:29:38+00:00","event":"contact_ai_lead_found","telegram_user_id":943876384,"telegram_message_id":685682,"contact_id":42104105,"amo_lead_id":42016239,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
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{"timestamp":"2026-09-22T07:29:38+00:00","event":"ai_request","telegram_user_id":943876384,"telegram_message_id":685682,"message":"Здравствуйте! Сколько у меня осталось практических занятий можно узнать?"}
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{"timestamp":"2026-09-22T07:34:29+00:00","event":"support_mode_check","telegram_user_id":255218831,"telegram_message_id":685693,"support_mode":"AI"}
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{"timestamp":"2026-09-22T07:34:29+00:00","event":"ai_request","telegram_user_id":255218831,"telegram_message_id":685693,"message":"Добрый день! \nПодскажите, пожалуйста, когда будет номер представителя автошколы?"}
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{"timestamp":"2026-09-22T07:42:28+00:00","event":"support_mode_check","telegram_user_id":337488820,"telegram_message_id":685702,"support_mode":"AI"}
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{"timestamp":"2026-09-22T07:42:30+00:00","event":"ai_request","telegram_user_id":337488820,"telegram_message_id":685702,"message":"Добрый день\n\nХочу отказаться от занятий"}
{"timestamp":"2026-09-22T07:42:52+00:00","event":"support_mode_check","telegram_user_id":860862614,"telegram_message_id":685704,"support_mode":"AI"}
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{"timestamp":"2026-09-22T07:43:54+00:00","event":"ai_request","telegram_user_id":912141218,"telegram_message_id":685707,"message":"Здравствуйте, хотела попросить отсрочку по последнему платежу до 27 августа, вместо 23 числа"}
{"timestamp":"2026-09-22T07:44:30+00:00","event":"ai_error","telegram_user_id":337488820,"telegram_message_id":685702,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120000 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-22T07:44:30+00:00","event":"ai_error_handoff_sent","telegram_user_id":337488820,"telegram_message_id":685702}
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{"timestamp":"2026-09-22T07:44:49+00:00","event":"handoff_telegram_message_sent","telegram_user_id":912141218,"telegram_message_id":685707}
{"timestamp":"2026-09-22T07:44:49+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":912141218,"telegram_message_id":685707}
{"timestamp":"2026-09-22T07:46:07+00:00","event":"support_mode_check","telegram_user_id":1055718252,"telegram_message_id":685711,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T07:46:07+00:00","event":"ai_skipped","telegram_user_id":1055718252,"telegram_message_id":685711,"reason":"support_mode_human"}
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{"timestamp":"2026-09-22T07:57:25+00:00","event":"legacy_contact_fetch_error","telegram_user_id":1242696248,"telegram_message_id":685721,"contact_id":12191,"http_code":204,"curl_error":""}
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{"timestamp":"2026-09-22T07:57:25+00:00","event":"ai_skipped","telegram_user_id":1242696248,"telegram_message_id":685721,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T08:05:54+00:00","event":"support_mode_check","telegram_user_id":1454295370,"telegram_message_id":685733,"support_mode":"AI"}
{"timestamp":"2026-09-22T08:05:54+00:00","event":"pipeline_missing_in_db","telegram_user_id":1454295370,"telegram_message_id":685733,"amo_lead_id":null}
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{"timestamp":"2026-09-22T08:05:59+00:00","event":"contact_lead_checked","telegram_user_id":1454295370,"telegram_message_id":685733,"contact_id":42704639,"amo_lead_id":42664829,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-22T08:06:00+00:00","event":"contact_lead_checked","telegram_user_id":1454295370,"telegram_message_id":685733,"contact_id":42704639,"amo_lead_id":42674343,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-22T08:06:00+00:00","event":"contact_ai_lead_found","telegram_user_id":1454295370,"telegram_message_id":685733,"contact_id":42704639,"amo_lead_id":42674343,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-22T08:06:00+00:00","event":"pipeline_check","telegram_user_id":1454295370,"telegram_message_id":685733,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T08:06:00+00:00","event":"ai_request","telegram_user_id":1454295370,"telegram_message_id":685733,"message":"Добрый день! Подскажите, пожалуйста, в какую поликлинику лучше идти за справкой?"}
{"timestamp":"2026-09-22T08:06:07+00:00","event":"ai_response","telegram_user_id":1454295370,"telegram_message_id":685733,"duration_ms":7601,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-22T08:06:07+00:00","event":"handoff_requested","telegram_user_id":1454295370,"telegram_message_id":685733,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-22T08:06:07+00:00","event":"handoff_mode_changed","telegram_user_id":1454295370,"telegram_message_id":685733,"first_handoff":true}
{"timestamp":"2026-09-22T08:06:07+00:00","event":"sensei_prepare","telegram_user_id":1454295370,"telegram_message_id":685733,"amo_lead_id":"42674343"}
{"timestamp":"2026-09-22T08:06:08+00:00","event":"sensei_started","telegram_user_id":1454295370,"telegram_message_id":685733,"amo_lead_id":"42674343","result":true}
{"timestamp":"2026-09-22T08:06:08+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1454295370,"telegram_message_id":685733}
{"timestamp":"2026-09-22T08:06:09+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1454295370,"telegram_message_id":685733}
{"timestamp":"2026-09-22T08:06:09+00:00","event":"support_mode_check","telegram_user_id":6005392801,"telegram_message_id":685735,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T08:06:09+00:00","event":"ai_skipped","telegram_user_id":6005392801,"telegram_message_id":685735,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T08:07:42+00:00","event":"support_mode_check","telegram_user_id":669649018,"telegram_message_id":685743,"support_mode":"AI"}
{"timestamp":"2026-09-22T08:07:42+00:00","event":"pipeline_check","telegram_user_id":669649018,"telegram_message_id":685743,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T08:07:42+00:00","event":"ai_request","telegram_user_id":669649018,"telegram_message_id":685743,"message":"Здравствуйте! \nПрошу прощения за задержку, вылетело из головы"}
{"timestamp":"2026-09-22T08:07:57+00:00","event":"ai_response","telegram_user_id":669649018,"telegram_message_id":685743,"duration_ms":15361,"action":"ANSWER","answer":"Если вы завершили 100% штатной практики, следующий этап — внутренний практический экзамен."}
{"timestamp":"2026-09-22T08:07:57+00:00","event":"telegram_ai_answer_sent","telegram_user_id":669649018,"telegram_message_id":685743,"answer":"Если вы завершили 100% штатной практики, следующий этап — внутренний практический экзамен."}
{"timestamp":"2026-09-22T08:07:57+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":669649018,"telegram_message_id":685743}
{"timestamp":"2026-09-22T08:08:11+00:00","event":"support_mode_check","telegram_user_id":669649018,"telegram_message_id":685746,"support_mode":"AI"}
{"timestamp":"2026-09-22T08:08:11+00:00","event":"pipeline_check","telegram_user_id":669649018,"telegram_message_id":685746,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T08:08:11+00:00","event":"ai_request","telegram_user_id":669649018,"telegram_message_id":685746,"message":"Уже сдал"}
{"timestamp":"2026-09-22T08:08:20+00:00","event":"ai_response","telegram_user_id":669649018,"telegram_message_id":685746,"duration_ms":9086,"action":"ANSWER","answer":"Что именно уже сдали: внутреннюю теорию, внутреннюю практику или оба внутренних экзамена?"}
{"timestamp":"2026-09-22T08:08:21+00:00","event":"telegram_ai_answer_sent","telegram_user_id":669649018,"telegram_message_id":685746,"answer":"Что именно уже сдали: внутреннюю теорию, внутреннюю практику или оба внутренних экзамена?"}
{"timestamp":"2026-09-22T08:08:21+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":669649018,"telegram_message_id":685746}
{"timestamp":"2026-09-22T08:08:28+00:00","event":"support_mode_check","telegram_user_id":669649018,"telegram_message_id":685748,"support_mode":"AI"}
{"timestamp":"2026-09-22T08:08:28+00:00","event":"pipeline_check","telegram_user_id":669649018,"telegram_message_id":685748,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T08:08:28+00:00","event":"ai_request","telegram_user_id":669649018,"telegram_message_id":685748,"message":"Оба внутренних экзамена"}
{"timestamp":"2026-09-22T08:08:40+00:00","event":"ai_response","telegram_user_id":669649018,"telegram_message_id":685748,"duration_ms":11605,"action":"ANSWER","answer":"Если оба внутренних экзамена уже сданы и обучение полностью оплачено, следующий этап — экзамены в ГИБДД. Можно сдавать:\n\n- с автошколой — школа подаст документы и будет сопровождать;\n- самостоятельно — предварительно согласовать выдачу документов и забрать их."}
{"timestamp":"2026-09-22T08:08:40+00:00","event":"telegram_ai_answer_sent","telegram_user_id":669649018,"telegram_message_id":685748,"answer":"Если оба внутренних экзамена уже сданы и обучение полностью оплачено, следующий этап — экзамены в ГИБДД. Можно сдавать:\n\n- с автошколой — школа подаст документы и будет сопровождать;\n- самостоятельно — предварительно согласовать выдачу документов и забрать их."}
{"timestamp":"2026-09-22T08:08:41+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":669649018,"telegram_message_id":685748}
{"timestamp":"2026-09-22T08:08:41+00:00","event":"support_mode_check","telegram_user_id":931509641,"telegram_message_id":685749,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T08:08:41+00:00","event":"ai_skipped","telegram_user_id":931509641,"telegram_message_id":685749,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T08:09:01+00:00","event":"support_mode_check","telegram_user_id":337488820,"telegram_message_id":685752,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T08:09:01+00:00","event":"ai_skipped","telegram_user_id":337488820,"telegram_message_id":685752,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T08:09:11+00:00","event":"support_mode_check","telegram_user_id":669649018,"telegram_message_id":685756,"support_mode":"AI"}
{"timestamp":"2026-09-22T08:09:11+00:00","event":"pipeline_check","telegram_user_id":669649018,"telegram_message_id":685756,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T08:09:11+00:00","event":"ai_request","telegram_user_id":669649018,"telegram_message_id":685756,"message":"Я бы сдавал с автошколой\nВ целом в чем разница?"}
{"timestamp":"2026-09-22T08:09:24+00:00","event":"ai_response","telegram_user_id":669649018,"telegram_message_id":685756,"duration_ms":12977,"action":"ANSWER","answer":"После сдачи обоих внутренних экзаменов и полной оплаты есть два варианта:\n\n- **С автошколой:** школа подаёт документы и сопровождает вас до полной сдачи экзаменов ГИБДД. Теория и первая попытка практики бесплатны, последующие практические попытки — 2 000 ₽ за аренду автомобиля. Нужно следовать инструкциям представителя школы в экзаменационном чате.\n- **Самостоятельно:** нужно заранее согласовать выдачу документов, забрать их в офисе и сдавать экзамены самостоятельно. После подписания получения документов сопровождение автошколы прекращается."}
{"timestamp":"2026-09-22T08:09:24+00:00","event":"telegram_ai_answer_sent","telegram_user_id":669649018,"telegram_message_id":685756,"answer":"После сдачи обоих внутренних экзаменов и полной оплаты есть два варианта:\n\n- **С автошколой:** школа подаёт документы и сопровождает вас до полной сдачи экзаменов ГИБДД. Теория и первая попытка практики бесплатны, последующие практические попытки — 2 000 ₽ за аренду автомобиля. Нужно следовать инструкциям представителя школы в экзаменационном чате.\n- **Самостоятельно:** нужно заранее согласовать выдачу документов, забрать их в офисе и сдавать экзамены самостоятельно. После подписания получения документов сопровождение автошколы прекращается."}
{"timestamp":"2026-09-22T08:09:25+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":669649018,"telegram_message_id":685756}
{"timestamp":"2026-09-22T08:09:25+00:00","event":"support_mode_check","telegram_user_id":1454295370,"telegram_message_id":685757,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T08:09:25+00:00","event":"ai_skipped","telegram_user_id":1454295370,"telegram_message_id":685757,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T08:09:51+00:00","event":"support_mode_check","telegram_user_id":669649018,"telegram_message_id":685761,"support_mode":"AI"}
{"timestamp":"2026-09-22T08:09:51+00:00","event":"pipeline_check","telegram_user_id":669649018,"telegram_message_id":685761,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T08:09:51+00:00","event":"ai_request","telegram_user_id":669649018,"telegram_message_id":685761,"message":"У меня мото обучение"}
{"timestamp":"2026-09-22T08:10:09+00:00","event":"ai_response","telegram_user_id":669649018,"telegram_message_id":685761,"duration_ms":17535,"action":"ANSWER","answer":"Уточните, пожалуйста, что именно вас интересует по обучению на мотоцикл: теория, практика, внутренние экзамены или экзамены ГИБДД?"}
{"timestamp":"2026-09-22T08:10:09+00:00","event":"telegram_ai_answer_sent","telegram_user_id":669649018,"telegram_message_id":685761,"answer":"Уточните, пожалуйста, что именно вас интересует по обучению на мотоцикл: теория, практика, внутренние экзамены или экзамены ГИБДД?"}
{"timestamp":"2026-09-22T08:10:09+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":669649018,"telegram_message_id":685761}
{"timestamp":"2026-09-22T08:10:22+00:00","event":"support_mode_check","telegram_user_id":669649018,"telegram_message_id":685765,"support_mode":"AI"}
{"timestamp":"2026-09-22T08:10:22+00:00","event":"pipeline_check","telegram_user_id":669649018,"telegram_message_id":685765,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T08:10:22+00:00","event":"ai_request","telegram_user_id":669649018,"telegram_message_id":685765,"message":"Позови человека в чат"}
{"timestamp":"2026-09-22T08:10:34+00:00","event":"ai_response","telegram_user_id":669649018,"telegram_message_id":685765,"duration_ms":12311,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-22T08:10:34+00:00","event":"handoff_requested","telegram_user_id":669649018,"telegram_message_id":685765,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-22T08:10:34+00:00","event":"handoff_mode_changed","telegram_user_id":669649018,"telegram_message_id":685765,"first_handoff":true}
{"timestamp":"2026-09-22T08:10:34+00:00","event":"sensei_prepare","telegram_user_id":669649018,"telegram_message_id":685765,"amo_lead_id":"41789693"}
{"timestamp":"2026-09-22T08:10:34+00:00","event":"sensei_started","telegram_user_id":669649018,"telegram_message_id":685765,"amo_lead_id":"41789693","result":true}
{"timestamp":"2026-09-22T08:10:35+00:00","event":"handoff_telegram_message_sent","telegram_user_id":669649018,"telegram_message_id":685765}
{"timestamp":"2026-09-22T08:10:35+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":669649018,"telegram_message_id":685765}
{"timestamp":"2026-09-22T08:11:01+00:00","event":"support_mode_check","telegram_user_id":669649018,"telegram_message_id":685769,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T08:11:01+00:00","event":"ai_skipped","telegram_user_id":669649018,"telegram_message_id":685769,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T08:11:44+00:00","event":"support_mode_check","telegram_user_id":931509641,"telegram_message_id":685771,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T08:11:44+00:00","event":"ai_skipped","telegram_user_id":931509641,"telegram_message_id":685771,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T08:11:55+00:00","event":"support_mode_check","telegram_user_id":669649018,"telegram_message_id":685773,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T08:11:55+00:00","event":"ai_skipped","telegram_user_id":669649018,"telegram_message_id":685773,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T08:12:04+00:00","event":"support_mode_check","telegram_user_id":669649018,"telegram_message_id":685777,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T08:12:04+00:00","event":"ai_skipped","telegram_user_id":669649018,"telegram_message_id":685777,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T08:12:18+00:00","event":"support_mode_check","telegram_user_id":669649018,"telegram_message_id":685782,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T08:12:18+00:00","event":"ai_skipped","telegram_user_id":669649018,"telegram_message_id":685782,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T08:12:28+00:00","event":"support_mode_check","telegram_user_id":1020489957,"telegram_message_id":685785,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T08:12:28+00:00","event":"ai_skipped","telegram_user_id":1020489957,"telegram_message_id":685785,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T08:13:00+00:00","event":"support_mode_check","telegram_user_id":1135546925,"telegram_message_id":685790,"support_mode":"AI"}
{"timestamp":"2026-09-22T08:13:00+00:00","event":"pipeline_missing_in_db","telegram_user_id":1135546925,"telegram_message_id":685790,"amo_lead_id":null}
{"timestamp":"2026-09-22T08:13:00+00:00","event":"legacy_leadid_check","telegram_user_id":1135546925,"telegram_message_id":685790,"legacy_leadid":"41921645"}
{"timestamp":"2026-09-22T08:13:02+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":1135546925,"telegram_message_id":685790,"amo_lead_id":41921645,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-22T08:13:02+00:00","event":"pipeline_check","telegram_user_id":1135546925,"telegram_message_id":685790,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T08:13:02+00:00","event":"ai_request","telegram_user_id":1135546925,"telegram_message_id":685790,"message":"мото вождение"}
{"timestamp":"2026-09-22T08:13:21+00:00","event":"support_mode_check","telegram_user_id":579488535,"telegram_message_id":685791,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T08:13:21+00:00","event":"ai_skipped","telegram_user_id":579488535,"telegram_message_id":685791,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T08:13:26+00:00","event":"ai_response","telegram_user_id":1135546925,"telegram_message_id":685790,"duration_ms":23677,"action":"ANSWER","answer":"Занятия по вождению на мотоцикле (категория А) проходят на автодроме, который вы выбираете на карте удобных локаций. Дополнительное занятие длится 60 минут и стоит 2 000 ₽."}
{"timestamp":"2026-09-22T08:13:26+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1135546925,"telegram_message_id":685790,"answer":"Занятия по вождению на мотоцикле (категория А) проходят на автодроме, который вы выбираете на карте удобных локаций. Дополнительное занятие длится 60 минут и стоит 2 000 ₽."}
{"timestamp":"2026-09-22T08:13:26+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1135546925,"telegram_message_id":685790}
{"timestamp":"2026-09-22T08:13:27+00:00","event":"support_mode_check","telegram_user_id":1374744115,"telegram_message_id":685793,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T08:13:27+00:00","event":"ai_skipped","telegram_user_id":1374744115,"telegram_message_id":685793,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T08:13:46+00:00","event":"support_mode_check","telegram_user_id":1135546925,"telegram_message_id":685798,"support_mode":"AI"}
{"timestamp":"2026-09-22T08:13:46+00:00","event":"pipeline_check","telegram_user_id":1135546925,"telegram_message_id":685798,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T08:13:46+00:00","event":"ai_request","telegram_user_id":1135546925,"telegram_message_id":685798,"message":"записаться на них"}
{"timestamp":"2026-09-22T08:13:51+00:00","event":"ai_response","telegram_user_id":1135546925,"telegram_message_id":685798,"duration_ms":4257,"action":"ANSWER","answer":"На что именно вы хотите записаться: на теорию, практику или экзамены ГИБДД?"}
{"timestamp":"2026-09-22T08:13:51+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1135546925,"telegram_message_id":685798,"answer":"На что именно вы хотите записаться: на теорию, практику или экзамены ГИБДД?"}
{"timestamp":"2026-09-22T08:13:51+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1135546925,"telegram_message_id":685798}
{"timestamp":"2026-09-22T08:14:01+00:00","event":"support_mode_check","telegram_user_id":1135546925,"telegram_message_id":685802,"support_mode":"AI"}
{"timestamp":"2026-09-22T08:14:01+00:00","event":"pipeline_check","telegram_user_id":1135546925,"telegram_message_id":685802,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T08:14:01+00:00","event":"ai_request","telegram_user_id":1135546925,"telegram_message_id":685802,"message":"на практику вождение мотоцикл"}
{"timestamp":"2026-09-22T08:14:21+00:00","event":"support_mode_check","telegram_user_id":1216887588,"telegram_message_id":685803,"support_mode":"AI"}
{"timestamp":"2026-09-22T08:14:21+00:00","event":"pipeline_check","telegram_user_id":1216887588,"telegram_message_id":685803,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T08:14:21+00:00","event":"ai_request","telegram_user_id":1216887588,"telegram_message_id":685803,"message":"Добрый утро, хотел бы уточнить насчет экзамена в гибдд"}
{"timestamp":"2026-09-22T08:14:25+00:00","event":"ai_response","telegram_user_id":1135546925,"telegram_message_id":685802,"duration_ms":23800,"action":"ANSWER","answer":"Для допуска к практике на мотоцикле при рассрочке нужно:\n\n- пройти более 50% теории;\n- предоставить оригинал медсправки 003-В/у;\n- оплатить третий взнос.\n\nДополнительное занятие по вождению категории А длится 60 минут и стоит 2 000 ₽."}
{"timestamp":"2026-09-22T08:14:26+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1135546925,"telegram_message_id":685802,"answer":"Для допуска к практике на мотоцикле при рассрочке нужно:\n\n- пройти более 50% теории;\n- предоставить оригинал медсправки 003-В/у;\n- оплатить третий взнос.\n\nДополнительное занятие по вождению категории А длится 60 минут и стоит 2 000 ₽."}
{"timestamp":"2026-09-22T08:14:26+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1135546925,"telegram_message_id":685802}
{"timestamp":"2026-09-22T08:14:41+00:00","event":"support_mode_check","telegram_user_id":931509641,"telegram_message_id":685804,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T08:14:41+00:00","event":"ai_skipped","telegram_user_id":931509641,"telegram_message_id":685804,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T08:14:42+00:00","event":"support_mode_check","telegram_user_id":669649018,"telegram_message_id":685805,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T08:14:42+00:00","event":"ai_skipped","telegram_user_id":669649018,"telegram_message_id":685805,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T08:14:42+00:00","event":"support_mode_check","telegram_user_id":617889365,"telegram_message_id":685809,"support_mode":"AI"}
{"timestamp":"2026-09-22T08:14:42+00:00","event":"pipeline_check","telegram_user_id":617889365,"telegram_message_id":685809,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T08:14:42+00:00","event":"ai_skipped","telegram_user_id":617889365,"telegram_message_id":685809,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T08:14:42+00:00","event":"support_mode_check","telegram_user_id":669649018,"telegram_message_id":685807,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T08:14:42+00:00","event":"ai_skipped","telegram_user_id":669649018,"telegram_message_id":685807,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T08:14:43+00:00","event":"ai_response","telegram_user_id":1216887588,"telegram_message_id":685803,"duration_ms":21414,"action":"ANSWER","answer":"После сдачи обоих внутренних экзаменов можно переходить к экзамену в ГИБДД. Есть два варианта: сдавать вместе с автошколой, тогда школа подаёт документы и сопровождает вас, или согласовать выдачу документов и сдавать самостоятельно.\n\nПодскажите, оба внутренних экзамена уже сданы?"}
{"timestamp":"2026-09-22T08:14:43+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1216887588,"telegram_message_id":685803,"answer":"После сдачи обоих внутренних экзаменов можно переходить к экзамену в ГИБДД. Есть два варианта: сдавать вместе с автошколой, тогда школа подаёт документы и сопровождает вас, или согласовать выдачу документов и сдавать самостоятельно.\n\nПодскажите, оба внутренних экзамена уже сданы?"}
{"timestamp":"2026-09-22T08:14:43+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1216887588,"telegram_message_id":685803}
{"timestamp":"2026-09-22T08:14:49+00:00","event":"support_mode_check","telegram_user_id":1135546925,"telegram_message_id":685811,"support_mode":"AI"}
{"timestamp":"2026-09-22T08:14:49+00:00","event":"pipeline_check","telegram_user_id":1135546925,"telegram_message_id":685811,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T08:14:49+00:00","event":"ai_request","telegram_user_id":1135546925,"telegram_message_id":685811,"message":"записаться на них"}
{"timestamp":"2026-09-22T08:14:53+00:00","event":"ai_response","telegram_user_id":1135546925,"telegram_message_id":685811,"duration_ms":3310,"action":"ANSWER","answer":"Уточните, пожалуйста, на что именно вы хотите записаться?"}
{"timestamp":"2026-09-22T08:14:53+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1135546925,"telegram_message_id":685811,"answer":"Уточните, пожалуйста, на что именно вы хотите записаться?"}
{"timestamp":"2026-09-22T08:14:53+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1135546925,"telegram_message_id":685811}
{"timestamp":"2026-09-22T08:14:59+00:00","event":"support_mode_check","telegram_user_id":1216887588,"telegram_message_id":685813,"support_mode":"AI"}
{"timestamp":"2026-09-22T08:14:59+00:00","event":"pipeline_check","telegram_user_id":1216887588,"telegram_message_id":685813,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T08:14:59+00:00","event":"ai_request","telegram_user_id":1216887588,"telegram_message_id":685813,"message":"Мне прислали сегодня такое сообщение в ватсапе"}
{"timestamp":"2026-09-22T08:14:59+00:00","event":"support_mode_check","telegram_user_id":1135546925,"telegram_message_id":685814,"support_mode":"AI"}
{"timestamp":"2026-09-22T08:14:59+00:00","event":"pipeline_check","telegram_user_id":1135546925,"telegram_message_id":685814,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T08:14:59+00:00","event":"ai_request","telegram_user_id":1135546925,"telegram_message_id":685814,"message":"мото вождение"}
{"timestamp":"2026-09-22T08:15:20+00:00","event":"ai_response","telegram_user_id":1135546925,"telegram_message_id":685814,"duration_ms":20524,"action":"ANSWER","answer":"Занятие по вождению для категории А длится 60 минут. Место занятий можно выбрать на карте автодромов. При рассрочке для допуска к практике нужны более 50% теории, оригинал медсправки и третий взнос."}
{"timestamp":"2026-09-22T08:15:22+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1135546925,"telegram_message_id":685814,"answer":"Занятие по вождению для категории А длится 60 минут. Место занятий можно выбрать на карте автодромов. При рассрочке для допуска к практике нужны более 50% теории, оригинал медсправки и третий взнос."}
{"timestamp":"2026-09-22T08:15:22+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1135546925,"telegram_message_id":685814}
{"timestamp":"2026-09-22T08:15:23+00:00","event":"ai_response","telegram_user_id":1216887588,"telegram_message_id":685813,"duration_ms":24089,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-22T08:15:23+00:00","event":"handoff_requested","telegram_user_id":1216887588,"telegram_message_id":685813,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-22T08:15:23+00:00","event":"handoff_mode_changed","telegram_user_id":1216887588,"telegram_message_id":685813,"first_handoff":true}
{"timestamp":"2026-09-22T08:15:23+00:00","event":"sensei_prepare","telegram_user_id":1216887588,"telegram_message_id":685813,"amo_lead_id":"42422483"}
{"timestamp":"2026-09-22T08:15:23+00:00","event":"sensei_started","telegram_user_id":1216887588,"telegram_message_id":685813,"amo_lead_id":"42422483","result":true}
{"timestamp":"2026-09-22T08:15:24+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1216887588,"telegram_message_id":685813}
{"timestamp":"2026-09-22T08:15:24+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1216887588,"telegram_message_id":685813}
{"timestamp":"2026-09-22T08:15:53+00:00","event":"support_mode_check","telegram_user_id":1216887588,"telegram_message_id":685820,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T08:15:53+00:00","event":"ai_skipped","telegram_user_id":1216887588,"telegram_message_id":685820,"reason":"support_mode_human"}
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{"timestamp":"2026-09-22T08:15:59+00:00","event":"ai_skipped","telegram_user_id":1216887588,"telegram_message_id":685821,"reason":"support_mode_human"}
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{"timestamp":"2026-09-22T08:55:31+00:00","event":"support_mode_check","telegram_user_id":1648118132,"telegram_message_id":686007,"support_mode":"AI"}
{"timestamp":"2026-09-22T08:55:31+00:00","event":"pipeline_check","telegram_user_id":1648118132,"telegram_message_id":686007,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T08:55:31+00:00","event":"ai_request","telegram_user_id":1648118132,"telegram_message_id":686007,"message":"Добрый день, я получил медсправку, вам прислать копии или нужно будет оригиналы привезти?"}
{"timestamp":"2026-09-22T08:55:35+00:00","event":"ai_response","telegram_user_id":1648118132,"telegram_message_id":686007,"duration_ms":4484,"action":"ANSWER","answer":"Нужен оригинал медсправки 003-В/у — его необходимо привезти в офис автошколы. Фото или копии вместо оригинала не подойдут, предварительная запись не требуется."}
{"timestamp":"2026-09-22T08:55:35+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1648118132,"telegram_message_id":686007,"answer":"Нужен оригинал медсправки 003-В/у — его необходимо привезти в офис автошколы. Фото или копии вместо оригинала не подойдут, предварительная запись не требуется."}
{"timestamp":"2026-09-22T08:55:36+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1648118132,"telegram_message_id":686007}
{"timestamp":"2026-09-22T08:57:53+00:00","event":"support_mode_check","telegram_user_id":6005392801,"telegram_message_id":686010,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T08:57:53+00:00","event":"ai_skipped","telegram_user_id":6005392801,"telegram_message_id":686010,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T09:01:11+00:00","event":"support_mode_check","telegram_user_id":463133588,"telegram_message_id":686025,"support_mode":"AI"}
{"timestamp":"2026-09-22T09:01:11+00:00","event":"pipeline_check","telegram_user_id":463133588,"telegram_message_id":686025,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T09:01:11+00:00","event":"ai_request","telegram_user_id":463133588,"telegram_message_id":686025,"message":"Добрый день \nПока что не актуально, к сожалению \nЯ если что попозже напишу по этому вопросу"}
{"timestamp":"2026-09-22T09:01:36+00:00","event":"ai_response","telegram_user_id":463133588,"telegram_message_id":686025,"duration_ms":24779,"action":"ANSWER","answer":"Хорошо, конечно. Напишите, когда вопрос снова станет актуален — будем рады помочь."}
{"timestamp":"2026-09-22T09:01:36+00:00","event":"telegram_ai_answer_sent","telegram_user_id":463133588,"telegram_message_id":686025,"answer":"Хорошо, конечно. Напишите, когда вопрос снова станет актуален — будем рады помочь."}
{"timestamp":"2026-09-22T09:01:36+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":463133588,"telegram_message_id":686025}
{"timestamp":"2026-09-22T09:01:43+00:00","event":"support_mode_check","telegram_user_id":463133588,"telegram_message_id":686029,"support_mode":"AI"}
{"timestamp":"2026-09-22T09:01:43+00:00","event":"pipeline_check","telegram_user_id":463133588,"telegram_message_id":686029,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T09:01:43+00:00","event":"ai_request","telegram_user_id":463133588,"telegram_message_id":686029,"message":"Подскажите, пожалуйста, как сдается внутренний экзамен по теории и вождению?"}
{"timestamp":"2026-09-22T09:02:04+00:00","event":"support_mode_check","telegram_user_id":5470396140,"telegram_message_id":686030,"support_mode":"AI"}
{"timestamp":"2026-09-22T09:02:04+00:00","event":"pipeline_check","telegram_user_id":5470396140,"telegram_message_id":686030,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T09:02:04+00:00","event":"ai_request","telegram_user_id":5470396140,"telegram_message_id":686030,"message":"Здравствуйте, подскажите, пожалуйста.\nЕсли теорию не сдам со второго раза, придётся ещё 5 дней ждать, чтобы попробовать снова?\nТакже подскажите: в приложении указано, что теория (сдача экзамена) доступна до 24.10. На это не стоит обращать внимания до 01.10, или это максимальное доступное время без продления договора?"}
{"timestamp":"2026-09-22T09:02:31+00:00","event":"ai_response","telegram_user_id":463133588,"telegram_message_id":686029,"duration_ms":47369,"action":"ANSWER","answer":"Внутренний экзамен состоит из двух частей:\n\n- **Теоретический** — сдаётся дистанционно в приложении или веб-версии после завершения теории до 100%.\n- **Практический** — после того, как откатаны 100% штатных часов практики. На него ученика добавляют в Telegram-чат с расписанием.\n\nК экзаменам в ГИБДД переходят после успешной сдачи обоих внутренних экзаменов."}
{"timestamp":"2026-09-22T09:02:31+00:00","event":"ai_response","telegram_user_id":5470396140,"telegram_message_id":686030,"duration_ms":26576,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-22T09:02:31+00:00","event":"handoff_requested","telegram_user_id":5470396140,"telegram_message_id":686030,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-22T09:02:31+00:00","event":"handoff_mode_changed","telegram_user_id":5470396140,"telegram_message_id":686030,"first_handoff":true}
{"timestamp":"2026-09-22T09:02:31+00:00","event":"sensei_prepare","telegram_user_id":5470396140,"telegram_message_id":686030,"amo_lead_id":"41728015"}
{"timestamp":"2026-09-22T09:02:31+00:00","event":"telegram_ai_answer_sent","telegram_user_id":463133588,"telegram_message_id":686029,"answer":"Внутренний экзамен состоит из двух частей:\n\n- **Теоретический** — сдаётся дистанционно в приложении или веб-версии после завершения теории до 100%.\n- **Практический** — после того, как откатаны 100% штатных часов практики. На него ученика добавляют в Telegram-чат с расписанием.\n\nК экзаменам в ГИБДД переходят после успешной сдачи обоих внутренних экзаменов."}
{"timestamp":"2026-09-22T09:02:31+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":463133588,"telegram_message_id":686029}
{"timestamp":"2026-09-22T09:02:31+00:00","event":"sensei_started","telegram_user_id":5470396140,"telegram_message_id":686030,"amo_lead_id":"41728015","result":true}
{"timestamp":"2026-09-22T09:02:32+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5470396140,"telegram_message_id":686030}
{"timestamp":"2026-09-22T09:02:32+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5470396140,"telegram_message_id":686030}
{"timestamp":"2026-09-22T09:03:20+00:00","event":"support_mode_check","telegram_user_id":1131924023,"telegram_message_id":686040,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T09:03:20+00:00","event":"ai_skipped","telegram_user_id":1131924023,"telegram_message_id":686040,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T09:03:42+00:00","event":"support_mode_check","telegram_user_id":5470396140,"telegram_message_id":686043,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T09:03:42+00:00","event":"ai_skipped","telegram_user_id":5470396140,"telegram_message_id":686043,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T09:04:39+00:00","event":"support_mode_check","telegram_user_id":1131924023,"telegram_message_id":686054,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T09:04:39+00:00","event":"ai_skipped","telegram_user_id":1131924023,"telegram_message_id":686054,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T09:05:11+00:00","event":"support_mode_check","telegram_user_id":1486174923,"telegram_message_id":686058,"support_mode":"AI"}
{"timestamp":"2026-09-22T09:05:11+00:00","event":"pipeline_missing_in_db","telegram_user_id":1486174923,"telegram_message_id":686058,"amo_lead_id":null}
{"timestamp":"2026-09-22T09:05:11+00:00","event":"legacy_leadid_check","telegram_user_id":1486174923,"telegram_message_id":686058,"legacy_leadid":"42496793"}
{"timestamp":"2026-09-22T09:05:13+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":1486174923,"telegram_message_id":686058,"amo_lead_id":42496793,"amo_pipeline_id":3768526,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-22T09:05:13+00:00","event":"pipeline_check","telegram_user_id":1486174923,"telegram_message_id":686058,"amo_pipeline_id":3768526,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T09:05:13+00:00","event":"ai_skipped","telegram_user_id":1486174923,"telegram_message_id":686058,"reason":"wrong_pipeline","amo_pipeline_id":3768526,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T09:06:29+00:00","event":"support_mode_check","telegram_user_id":463133588,"telegram_message_id":686062,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T09:06:29+00:00","event":"ai_skipped","telegram_user_id":463133588,"telegram_message_id":686062,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T09:08:37+00:00","event":"support_mode_check","telegram_user_id":1009391256,"telegram_message_id":686068,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T09:08:37+00:00","event":"ai_skipped","telegram_user_id":1009391256,"telegram_message_id":686068,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T09:08:48+00:00","event":"support_mode_check","telegram_user_id":6005392801,"telegram_message_id":686069,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T09:08:48+00:00","event":"ai_skipped","telegram_user_id":6005392801,"telegram_message_id":686069,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T09:09:12+00:00","event":"support_mode_check","telegram_user_id":5470396140,"telegram_message_id":686072,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T09:09:12+00:00","event":"ai_skipped","telegram_user_id":5470396140,"telegram_message_id":686072,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T09:09:36+00:00","event":"support_mode_check","telegram_user_id":1009391256,"telegram_message_id":686075,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T09:09:36+00:00","event":"ai_skipped","telegram_user_id":1009391256,"telegram_message_id":686075,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T09:10:49+00:00","event":"support_mode_check","telegram_user_id":437522715,"telegram_message_id":686077,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T09:10:49+00:00","event":"ai_skipped","telegram_user_id":437522715,"telegram_message_id":686077,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T09:11:03+00:00","event":"support_mode_check","telegram_user_id":463133588,"telegram_message_id":686079,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T09:11:03+00:00","event":"ai_skipped","telegram_user_id":463133588,"telegram_message_id":686079,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T09:13:08+00:00","event":"support_mode_check","telegram_user_id":1009391256,"telegram_message_id":686086,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T09:13:08+00:00","event":"ai_skipped","telegram_user_id":1009391256,"telegram_message_id":686086,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T09:13:21+00:00","event":"support_mode_check","telegram_user_id":437522715,"telegram_message_id":686087,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T09:13:21+00:00","event":"ai_skipped","telegram_user_id":437522715,"telegram_message_id":686087,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T09:13:28+00:00","event":"support_mode_check","telegram_user_id":6005392801,"telegram_message_id":686088,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T09:13:28+00:00","event":"ai_skipped","telegram_user_id":6005392801,"telegram_message_id":686088,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T09:13:41+00:00","event":"support_mode_check","telegram_user_id":1359955800,"telegram_message_id":686091,"support_mode":"AI"}
{"timestamp":"2026-09-22T09:13:41+00:00","event":"pipeline_missing_in_db","telegram_user_id":1359955800,"telegram_message_id":686091,"amo_lead_id":null}
{"timestamp":"2026-09-22T09:13:41+00:00","event":"legacy_leadid_check","telegram_user_id":1359955800,"telegram_message_id":686091,"legacy_leadid":"41647885"}
{"timestamp":"2026-09-22T09:13:43+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1359955800,"telegram_message_id":686091,"contact_id":41647885,"linked_leads_count":2}
{"timestamp":"2026-09-22T09:13:43+00:00","event":"contact_lead_checked","telegram_user_id":1359955800,"telegram_message_id":686091,"contact_id":41647885,"amo_lead_id":40113665,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-22T09:13:44+00:00","event":"contact_lead_checked","telegram_user_id":1359955800,"telegram_message_id":686091,"contact_id":41647885,"amo_lead_id":41628323,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-22T09:13:44+00:00","event":"contact_ai_lead_found","telegram_user_id":1359955800,"telegram_message_id":686091,"contact_id":41647885,"amo_lead_id":41628323,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-22T09:13:44+00:00","event":"pipeline_check","telegram_user_id":1359955800,"telegram_message_id":686091,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T09:13:44+00:00","event":"ai_request","telegram_user_id":1359955800,"telegram_message_id":686091,"message":"Добрый день ! Можно включить возможность сдачи внутреннего теста ? Я еще ни разу не пробовал , теперь готов"}
{"timestamp":"2026-09-22T09:14:36+00:00","event":"ai_response","telegram_user_id":1359955800,"telegram_message_id":686091,"duration_ms":52190,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-22T09:14:36+00:00","event":"handoff_requested","telegram_user_id":1359955800,"telegram_message_id":686091,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-22T09:14:36+00:00","event":"handoff_mode_changed","telegram_user_id":1359955800,"telegram_message_id":686091,"first_handoff":true}
{"timestamp":"2026-09-22T09:14:36+00:00","event":"sensei_prepare","telegram_user_id":1359955800,"telegram_message_id":686091,"amo_lead_id":"41628323"}
{"timestamp":"2026-09-22T09:14:36+00:00","event":"sensei_started","telegram_user_id":1359955800,"telegram_message_id":686091,"amo_lead_id":"41628323","result":true}
{"timestamp":"2026-09-22T09:14:37+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1359955800,"telegram_message_id":686091}
{"timestamp":"2026-09-22T09:14:37+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1359955800,"telegram_message_id":686091}
{"timestamp":"2026-09-22T09:15:15+00:00","event":"support_mode_check","telegram_user_id":1359955800,"telegram_message_id":686102,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T09:15:15+00:00","event":"ai_skipped","telegram_user_id":1359955800,"telegram_message_id":686102,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T09:17:15+00:00","event":"support_mode_check","telegram_user_id":1009391256,"telegram_message_id":686105,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T09:17:15+00:00","event":"ai_skipped","telegram_user_id":1009391256,"telegram_message_id":686105,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T09:17:53+00:00","event":"support_mode_check","telegram_user_id":1359955800,"telegram_message_id":686106,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T09:17:53+00:00","event":"ai_skipped","telegram_user_id":1359955800,"telegram_message_id":686106,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T09:22:58+00:00","event":"support_mode_check","telegram_user_id":860862614,"telegram_message_id":686112,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T09:22:58+00:00","event":"ai_skipped","telegram_user_id":860862614,"telegram_message_id":686112,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T09:23:20+00:00","event":"support_mode_check","telegram_user_id":860862614,"telegram_message_id":686115,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T09:23:20+00:00","event":"ai_skipped","telegram_user_id":860862614,"telegram_message_id":686115,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T09:34:35+00:00","event":"support_mode_check","telegram_user_id":1326098173,"telegram_message_id":686132,"support_mode":"AI"}
{"timestamp":"2026-09-22T09:34:35+00:00","event":"pipeline_check","telegram_user_id":1326098173,"telegram_message_id":686132,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T09:34:35+00:00","event":"ai_request","telegram_user_id":1326098173,"telegram_message_id":686132,"message":"Ошибки допущены в разных блоках, почему так?"}
{"timestamp":"2026-09-22T09:34:51+00:00","event":"ai_response","telegram_user_id":1326098173,"telegram_message_id":686132,"duration_ms":16489,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-22T09:34:51+00:00","event":"handoff_requested","telegram_user_id":1326098173,"telegram_message_id":686132,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-22T09:34:51+00:00","event":"handoff_mode_changed","telegram_user_id":1326098173,"telegram_message_id":686132,"first_handoff":true}
{"timestamp":"2026-09-22T09:34:51+00:00","event":"sensei_prepare","telegram_user_id":1326098173,"telegram_message_id":686132,"amo_lead_id":"40314545"}
{"timestamp":"2026-09-22T09:34:52+00:00","event":"sensei_started","telegram_user_id":1326098173,"telegram_message_id":686132,"amo_lead_id":"40314545","result":true}
{"timestamp":"2026-09-22T09:34:52+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1326098173,"telegram_message_id":686132}
{"timestamp":"2026-09-22T09:34:52+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1326098173,"telegram_message_id":686132}
{"timestamp":"2026-09-22T09:35:17+00:00","event":"support_mode_check","telegram_user_id":6005392801,"telegram_message_id":686135,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T09:35:17+00:00","event":"ai_skipped","telegram_user_id":6005392801,"telegram_message_id":686135,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T09:36:58+00:00","event":"support_mode_check","telegram_user_id":1544220918,"telegram_message_id":686138,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T09:36:58+00:00","event":"ai_skipped","telegram_user_id":1544220918,"telegram_message_id":686138,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T09:38:39+00:00","event":"support_mode_check","telegram_user_id":1326098173,"telegram_message_id":686140,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T09:38:39+00:00","event":"ai_skipped","telegram_user_id":1326098173,"telegram_message_id":686140,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T09:39:01+00:00","event":"support_mode_check","telegram_user_id":479601206,"telegram_message_id":686141,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T09:39:01+00:00","event":"ai_skipped","telegram_user_id":479601206,"telegram_message_id":686141,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T09:40:01+00:00","event":"support_mode_check","telegram_user_id":5847585739,"telegram_message_id":686149,"support_mode":"AI"}
{"timestamp":"2026-09-22T09:40:01+00:00","event":"pipeline_missing_in_db","telegram_user_id":5847585739,"telegram_message_id":686149,"amo_lead_id":null}
{"timestamp":"2026-09-22T09:40:01+00:00","event":"legacy_leadid_check","telegram_user_id":5847585739,"telegram_message_id":686149,"legacy_leadid":""}
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{"timestamp":"2026-09-22T11:28:41+00:00","event":"ai_skipped","telegram_user_id":548164586,"telegram_message_id":686482,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T11:32:29+00:00","event":"support_mode_check","telegram_user_id":8287094279,"telegram_message_id":686494,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T11:32:29+00:00","event":"ai_skipped","telegram_user_id":8287094279,"telegram_message_id":686494,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T11:32:46+00:00","event":"support_mode_check","telegram_user_id":6576222586,"telegram_message_id":686495,"support_mode":"AI"}
{"timestamp":"2026-09-22T11:32:46+00:00","event":"pipeline_check","telegram_user_id":6576222586,"telegram_message_id":686495,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T11:32:46+00:00","event":"ai_request","telegram_user_id":6576222586,"telegram_message_id":686495,"message":"Здравствуйте, а точно по этому адресу забирать документы? Я посмотрел там находится автошкола траектория, это никакая не ошибка?\nСегодня до 6 могу приехать забрать?"}
{"timestamp":"2026-09-22T11:33:14+00:00","event":"support_mode_check","telegram_user_id":6576222586,"telegram_message_id":686498,"support_mode":"AI"}
{"timestamp":"2026-09-22T11:33:14+00:00","event":"pipeline_check","telegram_user_id":6576222586,"telegram_message_id":686498,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T11:33:14+00:00","event":"ai_request","telegram_user_id":6576222586,"telegram_message_id":686498,"message":"Здравствуйте, а точно по этому адресу забирать документы? Я посмотрел там находится автошкола траектория, это никакая не ошибка?\nСегодня до 6 могу приехать забрать?"}
{"timestamp":"2026-09-22T11:33:34+00:00","event":"support_mode_check","telegram_user_id":1919014953,"telegram_message_id":686500,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T11:33:34+00:00","event":"ai_skipped","telegram_user_id":1919014953,"telegram_message_id":686500,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T11:33:46+00:00","event":"support_mode_check","telegram_user_id":6576222586,"telegram_message_id":686501,"support_mode":"AI"}
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{"timestamp":"2026-09-22T11:33:46+00:00","event":"ai_request","telegram_user_id":6576222586,"telegram_message_id":686501,"message":"По адресу гурьянова 19к2?"}
{"timestamp":"2026-09-22T11:34:13+00:00","event":"support_mode_check","telegram_user_id":1919014953,"telegram_message_id":686503,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T11:34:13+00:00","event":"ai_skipped","telegram_user_id":1919014953,"telegram_message_id":686503,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T11:34:46+00:00","event":"ai_error","telegram_user_id":6576222586,"telegram_message_id":686495,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-22T11:34:47+00:00","event":"ai_error_handoff_sent","telegram_user_id":6576222586,"telegram_message_id":686495}
{"timestamp":"2026-09-22T11:34:49+00:00","event":"ai_response","telegram_user_id":6576222586,"telegram_message_id":686501,"duration_ms":62780,"action":"ANSWER","answer":"Нет, наши офисы находятся по адресам: проспект Андропова, д. 8 и Суворовская площадь, 1/52к2."}
{"timestamp":"2026-09-22T11:34:49+00:00","event":"telegram_ai_answer_sent","telegram_user_id":6576222586,"telegram_message_id":686501,"answer":"Нет, наши офисы находятся по адресам: проспект Андропова, д. 8 и Суворовская площадь, 1/52к2."}
{"timestamp":"2026-09-22T11:34:49+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":6576222586,"telegram_message_id":686501}
{"timestamp":"2026-09-22T11:34:50+00:00","event":"ai_response","telegram_user_id":6576222586,"telegram_message_id":686498,"duration_ms":96669,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-22T11:35:45+00:00","event":"support_mode_check","telegram_user_id":862236890,"telegram_message_id":686511,"support_mode":"AI"}
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{"timestamp":"2026-09-22T11:36:06+00:00","event":"ai_skipped","telegram_user_id":6576222586,"telegram_message_id":686513,"reason":"support_mode_human"}
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{"timestamp":"2026-09-22T11:38:21+00:00","event":"ai_request","telegram_user_id":583902313,"telegram_message_id":686517,"message":"Добрый день. Подскажите, есть ли инструкторы рядом с метро Сокол, Аэропорт, Красный балтиец? Которые могут заниматься либо Дени в будни, либо лучше всего вечером начиная с 17:30? Либо взводные"}
{"timestamp":"2026-09-22T11:39:13+00:00","event":"support_mode_check","telegram_user_id":862236890,"telegram_message_id":686525,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T11:39:13+00:00","event":"ai_skipped","telegram_user_id":862236890,"telegram_message_id":686525,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T11:39:14+00:00","event":"ai_response","telegram_user_id":583902313,"telegram_message_id":686517,"duration_ms":52928,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-22T11:39:14+00:00","event":"handoff_requested","telegram_user_id":583902313,"telegram_message_id":686517,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-22T11:39:14+00:00","event":"handoff_mode_changed","telegram_user_id":583902313,"telegram_message_id":686517,"first_handoff":true}
{"timestamp":"2026-09-22T11:39:14+00:00","event":"sensei_prepare","telegram_user_id":583902313,"telegram_message_id":686517,"amo_lead_id":"42636099"}
{"timestamp":"2026-09-22T11:39:15+00:00","event":"sensei_started","telegram_user_id":583902313,"telegram_message_id":686517,"amo_lead_id":"42636099","result":true}
{"timestamp":"2026-09-22T11:39:15+00:00","event":"handoff_telegram_message_sent","telegram_user_id":583902313,"telegram_message_id":686517}
{"timestamp":"2026-09-22T11:39:15+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":583902313,"telegram_message_id":686517}
{"timestamp":"2026-09-22T11:39:28+00:00","event":"support_mode_check","telegram_user_id":6576222586,"telegram_message_id":686529,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T11:39:28+00:00","event":"ai_skipped","telegram_user_id":6576222586,"telegram_message_id":686529,"reason":"support_mode_human"}
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{"timestamp":"2026-09-22T11:40:31+00:00","event":"ai_skipped","telegram_user_id":862236890,"telegram_message_id":686536,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T11:42:47+00:00","event":"support_mode_check","telegram_user_id":283076287,"telegram_message_id":686539,"support_mode":"AI"}
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{"timestamp":"2026-09-22T11:42:49+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":283076287,"telegram_message_id":686539,"contact_id":39927009,"linked_leads_count":2}
{"timestamp":"2026-09-22T11:42:49+00:00","event":"contact_lead_checked","telegram_user_id":283076287,"telegram_message_id":686539,"contact_id":39927009,"amo_lead_id":39510089,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-22T11:42:50+00:00","event":"contact_lead_checked","telegram_user_id":283076287,"telegram_message_id":686539,"contact_id":39927009,"amo_lead_id":40173909,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-22T11:42:50+00:00","event":"contact_ai_lead_found","telegram_user_id":283076287,"telegram_message_id":686539,"contact_id":39927009,"amo_lead_id":40173909,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-22T11:42:50+00:00","event":"pipeline_check","telegram_user_id":283076287,"telegram_message_id":686539,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T11:42:50+00:00","event":"ai_request","telegram_user_id":283076287,"telegram_message_id":686539,"message":"добрый день, подскажите пожалуйста какие мои дальнейшие действия? теорию в гибдд я сдал"}
{"timestamp":"2026-09-22T11:43:41+00:00","event":"support_mode_check","telegram_user_id":583902313,"telegram_message_id":686541,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T11:43:41+00:00","event":"ai_skipped","telegram_user_id":583902313,"telegram_message_id":686541,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T11:44:05+00:00","event":"ai_response","telegram_user_id":283076287,"telegram_message_id":686539,"duration_ms":75449,"action":"ANSWER","answer":"Подскажите, пожалуйста: 100% штатной практики и оба внутренних экзамена уже сданы?"}
{"timestamp":"2026-09-22T11:44:06+00:00","event":"telegram_ai_answer_sent","telegram_user_id":283076287,"telegram_message_id":686539,"answer":"Подскажите, пожалуйста: 100% штатной практики и оба внутренних экзамена уже сданы?"}
{"timestamp":"2026-09-22T11:44:06+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":283076287,"telegram_message_id":686539}
{"timestamp":"2026-09-22T11:44:17+00:00","event":"support_mode_check","telegram_user_id":283076287,"telegram_message_id":686543,"support_mode":"AI"}
{"timestamp":"2026-09-22T11:44:17+00:00","event":"pipeline_check","telegram_user_id":283076287,"telegram_message_id":686543,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T11:44:17+00:00","event":"ai_request","telegram_user_id":283076287,"telegram_message_id":686543,"message":"да"}
{"timestamp":"2026-09-22T11:44:44+00:00","event":"ai_response","telegram_user_id":283076287,"telegram_message_id":686543,"duration_ms":26370,"action":"ANSWER","answer":"Если вы сдали оба внутренних экзамена — теорию и практику — и внесли полную оплату, следующий этап — сдача экзамена в ГИБДД. Можно:\n\n- сдавать вместе с автошколой: школа подаст документы и будет сопровождать вас;\n- согласовать выдачу документов, забрать их и сдавать самостоятельно."}
{"timestamp":"2026-09-22T11:44:44+00:00","event":"telegram_ai_answer_sent","telegram_user_id":283076287,"telegram_message_id":686543,"answer":"Если вы сдали оба внутренних экзамена — теорию и практику — и внесли полную оплату, следующий этап — сдача экзамена в ГИБДД. Можно:\n\n- сдавать вместе с автошколой: школа подаст документы и будет сопровождать вас;\n- согласовать выдачу документов, забрать их и сдавать самостоятельно."}
{"timestamp":"2026-09-22T11:44:44+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":283076287,"telegram_message_id":686543}
{"timestamp":"2026-09-22T11:45:50+00:00","event":"support_mode_check","telegram_user_id":1085043909,"telegram_message_id":686547,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T11:45:50+00:00","event":"ai_skipped","telegram_user_id":1085043909,"telegram_message_id":686547,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T11:46:37+00:00","event":"support_mode_check","telegram_user_id":283076287,"telegram_message_id":686549,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T11:46:37+00:00","event":"ai_skipped","telegram_user_id":283076287,"telegram_message_id":686549,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T11:47:42+00:00","event":"support_mode_check","telegram_user_id":1028497221,"telegram_message_id":686551,"support_mode":"AI"}
{"timestamp":"2026-09-22T11:47:42+00:00","event":"pipeline_check","telegram_user_id":1028497221,"telegram_message_id":686551,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T11:47:42+00:00","event":"ai_request","telegram_user_id":1028497221,"telegram_message_id":686551,"message":"Добрый день!\n\nОткатала сегодня первое занятие с новым инструктором, все очень понравилось! Но, к сожалению, дальше занятия продолжить не сможем в связи с отъездом.\n\nПоэтому хотела бы попросить Вас подобрать мне нового инструктора. Территориально в центре или Серая ветка и с возможностью записаться на занятия два-три раза в неделю с 10:00 до 21:00🙏🏻"}
{"timestamp":"2026-09-22T11:47:54+00:00","event":"ai_response","telegram_user_id":1028497221,"telegram_message_id":686551,"duration_ms":11705,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-22T11:47:54+00:00","event":"handoff_requested","telegram_user_id":1028497221,"telegram_message_id":686551,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-22T11:47:54+00:00","event":"sensei_prepare","telegram_user_id":1028497221,"telegram_message_id":686551,"amo_lead_id":"41817817"}
{"timestamp":"2026-09-22T11:47:54+00:00","event":"sensei_started","telegram_user_id":1028497221,"telegram_message_id":686551,"amo_lead_id":"41817817","result":true}
{"timestamp":"2026-09-22T11:47:54+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1028497221,"telegram_message_id":686551}
{"timestamp":"2026-09-22T11:47:55+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1028497221,"telegram_message_id":686551}
{"timestamp":"2026-09-22T11:51:55+00:00","event":"support_mode_check","telegram_user_id":6711441041,"telegram_message_id":686557,"support_mode":"AI"}
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{"timestamp":"2026-09-22T11:51:55+00:00","event":"ai_request","telegram_user_id":6711441041,"telegram_message_id":686557,"message":"Здравствуйте если щас продлю то будет 10 т.р правильно?"}
{"timestamp":"2026-09-22T11:52:01+00:00","event":"ai_response","telegram_user_id":6711441041,"telegram_message_id":686557,"duration_ms":6025,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-22T11:52:01+00:00","event":"handoff_requested","telegram_user_id":6711441041,"telegram_message_id":686557,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-22T11:52:01+00:00","event":"handoff_mode_changed","telegram_user_id":6711441041,"telegram_message_id":686557,"first_handoff":true}
{"timestamp":"2026-09-22T11:52:01+00:00","event":"sensei_prepare","telegram_user_id":6711441041,"telegram_message_id":686557,"amo_lead_id":"40695807"}
{"timestamp":"2026-09-22T11:52:02+00:00","event":"sensei_started","telegram_user_id":6711441041,"telegram_message_id":686557,"amo_lead_id":"40695807","result":true}
{"timestamp":"2026-09-22T11:52:02+00:00","event":"handoff_telegram_message_sent","telegram_user_id":6711441041,"telegram_message_id":686557}
{"timestamp":"2026-09-22T11:52:02+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":6711441041,"telegram_message_id":686557}
{"timestamp":"2026-09-22T11:52:08+00:00","event":"support_mode_check","telegram_user_id":1028497221,"telegram_message_id":686560,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T11:52:08+00:00","event":"ai_skipped","telegram_user_id":1028497221,"telegram_message_id":686560,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T11:52:57+00:00","event":"support_mode_check","telegram_user_id":295698563,"telegram_message_id":686561,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T11:52:57+00:00","event":"ai_skipped","telegram_user_id":295698563,"telegram_message_id":686561,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T11:53:02+00:00","event":"support_mode_check","telegram_user_id":1085043909,"telegram_message_id":686562,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T11:53:02+00:00","event":"ai_skipped","telegram_user_id":1085043909,"telegram_message_id":686562,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T11:53:22+00:00","event":"support_mode_check","telegram_user_id":302103610,"telegram_message_id":686563,"support_mode":"AI"}
{"timestamp":"2026-09-22T11:53:22+00:00","event":"pipeline_missing_in_db","telegram_user_id":302103610,"telegram_message_id":686563,"amo_lead_id":null}
{"timestamp":"2026-09-22T11:53:22+00:00","event":"legacy_leadid_check","telegram_user_id":302103610,"telegram_message_id":686563,"legacy_leadid":"40240779"}
{"timestamp":"2026-09-22T11:53:24+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":302103610,"telegram_message_id":686563,"amo_lead_id":40240779,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-22T11:53:24+00:00","event":"pipeline_check","telegram_user_id":302103610,"telegram_message_id":686563,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T11:53:24+00:00","event":"ai_request","telegram_user_id":302103610,"telegram_message_id":686563,"message":"Здравствуйте! Подскажите пожалуйста, можно ли опять оформить пролонгацию?"}
{"timestamp":"2026-09-22T11:53:40+00:00","event":"ai_response","telegram_user_id":302103610,"telegram_message_id":686563,"duration_ms":16425,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-22T11:53:40+00:00","event":"handoff_requested","telegram_user_id":302103610,"telegram_message_id":686563,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-22T11:53:40+00:00","event":"handoff_mode_changed","telegram_user_id":302103610,"telegram_message_id":686563,"first_handoff":true}
{"timestamp":"2026-09-22T11:53:40+00:00","event":"sensei_prepare","telegram_user_id":302103610,"telegram_message_id":686563,"amo_lead_id":"40240779"}
{"timestamp":"2026-09-22T11:53:41+00:00","event":"sensei_started","telegram_user_id":302103610,"telegram_message_id":686563,"amo_lead_id":"40240779","result":true}
{"timestamp":"2026-09-22T11:53:41+00:00","event":"handoff_telegram_message_sent","telegram_user_id":302103610,"telegram_message_id":686563}
{"timestamp":"2026-09-22T11:53:42+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":302103610,"telegram_message_id":686563}
{"timestamp":"2026-09-22T11:58:12+00:00","event":"support_mode_check","telegram_user_id":956485553,"telegram_message_id":686566,"support_mode":"AI"}
{"timestamp":"2026-09-22T11:58:12+00:00","event":"pipeline_check","telegram_user_id":956485553,"telegram_message_id":686566,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T11:58:12+00:00","event":"ai_request","telegram_user_id":956485553,"telegram_message_id":686566,"message":"Карточка для вождения"}
{"timestamp":"2026-09-22T11:58:32+00:00","event":"support_mode_check","telegram_user_id":1359955800,"telegram_message_id":686567,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T11:58:32+00:00","event":"ai_skipped","telegram_user_id":1359955800,"telegram_message_id":686567,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T11:59:53+00:00","event":"ai_response","telegram_user_id":956485553,"telegram_message_id":686566,"duration_ms":100276,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-22T11:59:53+00:00","event":"handoff_requested","telegram_user_id":956485553,"telegram_message_id":686566,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-22T11:59:53+00:00","event":"handoff_mode_changed","telegram_user_id":956485553,"telegram_message_id":686566,"first_handoff":true}
{"timestamp":"2026-09-22T11:59:53+00:00","event":"sensei_prepare","telegram_user_id":956485553,"telegram_message_id":686566,"amo_lead_id":"42530515"}
{"timestamp":"2026-09-22T11:59:53+00:00","event":"sensei_started","telegram_user_id":956485553,"telegram_message_id":686566,"amo_lead_id":"42530515","result":true}
{"timestamp":"2026-09-22T11:59:53+00:00","event":"handoff_telegram_message_sent","telegram_user_id":956485553,"telegram_message_id":686566}
{"timestamp":"2026-09-22T11:59:54+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":956485553,"telegram_message_id":686566}
{"timestamp":"2026-09-22T12:00:17+00:00","event":"support_mode_check","telegram_user_id":956485553,"telegram_message_id":686578,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T12:00:17+00:00","event":"ai_skipped","telegram_user_id":956485553,"telegram_message_id":686578,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T12:02:04+00:00","event":"support_mode_check","telegram_user_id":467548652,"telegram_message_id":686581,"support_mode":"AI"}
{"timestamp":"2026-09-22T12:02:04+00:00","event":"pipeline_missing_in_db","telegram_user_id":467548652,"telegram_message_id":686581,"amo_lead_id":null}
{"timestamp":"2026-09-22T12:02:04+00:00","event":"legacy_leadid_check","telegram_user_id":467548652,"telegram_message_id":686581,"legacy_leadid":"42635593"}
{"timestamp":"2026-09-22T12:02:07+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":467548652,"telegram_message_id":686581,"contact_id":42635593,"linked_leads_count":2}
{"timestamp":"2026-09-22T12:02:08+00:00","event":"contact_lead_checked","telegram_user_id":467548652,"telegram_message_id":686581,"contact_id":42635593,"amo_lead_id":42586933,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-22T12:02:09+00:00","event":"contact_lead_checked","telegram_user_id":467548652,"telegram_message_id":686581,"contact_id":42635593,"amo_lead_id":42588633,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-22T12:02:09+00:00","event":"contact_ai_lead_found","telegram_user_id":467548652,"telegram_message_id":686581,"contact_id":42635593,"amo_lead_id":42588633,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-22T12:02:09+00:00","event":"pipeline_check","telegram_user_id":467548652,"telegram_message_id":686581,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T12:02:09+00:00","event":"ai_request","telegram_user_id":467548652,"telegram_message_id":686581,"message":"метро: фонвизинская, селигерская, электрозаводская, вднх\n\nудобное время: будни после 16, выходные - с 11 до 17"}
{"timestamp":"2026-09-22T12:03:41+00:00","event":"ai_response","telegram_user_id":467548652,"telegram_message_id":686581,"duration_ms":92111,"action":"ANSWER","answer":"Подойдут станции метро: Фонвизинская, Селигерская, Электрозаводская и ВДНХ.\n\nПосле выбора удобных локаций назначается инструктор. График занятий вы согласуете с ним напрямую; ваши пожелания: будни после 16:00, выходные с 11:00 до 17:00."}
{"timestamp":"2026-09-22T12:03:41+00:00","event":"telegram_ai_answer_sent","telegram_user_id":467548652,"telegram_message_id":686581,"answer":"Подойдут станции метро: Фонвизинская, Селигерская, Электрозаводская и ВДНХ.\n\nПосле выбора удобных локаций назначается инструктор. График занятий вы согласуете с ним напрямую; ваши пожелания: будни после 16:00, выходные с 11:00 до 17:00."}
{"timestamp":"2026-09-22T12:03:42+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":467548652,"telegram_message_id":686581}
{"timestamp":"2026-09-22T12:05:13+00:00","event":"support_mode_check","telegram_user_id":5046539474,"telegram_message_id":686589,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T12:05:13+00:00","event":"ai_skipped","telegram_user_id":5046539474,"telegram_message_id":686589,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T12:05:36+00:00","event":"support_mode_check","telegram_user_id":1359955800,"telegram_message_id":686590,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T12:05:36+00:00","event":"ai_skipped","telegram_user_id":1359955800,"telegram_message_id":686590,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T12:06:46+00:00","event":"support_mode_check","telegram_user_id":956485553,"telegram_message_id":686593,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T12:06:46+00:00","event":"ai_skipped","telegram_user_id":956485553,"telegram_message_id":686593,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T12:07:03+00:00","event":"support_mode_check","telegram_user_id":231520004,"telegram_message_id":686594,"support_mode":"AI"}
{"timestamp":"2026-09-22T12:07:03+00:00","event":"pipeline_check","telegram_user_id":231520004,"telegram_message_id":686594,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T12:07:03+00:00","event":"ai_request","telegram_user_id":231520004,"telegram_message_id":686594,"message":"Добрый день! Хотела бы уточнить информацию по забору документов?"}
{"timestamp":"2026-09-22T12:07:20+00:00","event":"ai_response","telegram_user_id":231520004,"telegram_message_id":686594,"duration_ms":17548,"action":"ANSWER","answer":"Документы об окончании можно забрать по средам и субботам. Перед поездкой нужно предварительно согласовать выдачу и уточнить, в каком офисе находятся документы."}
{"timestamp":"2026-09-22T12:07:20+00:00","event":"telegram_ai_answer_sent","telegram_user_id":231520004,"telegram_message_id":686594,"answer":"Документы об окончании можно забрать по средам и субботам. Перед поездкой нужно предварительно согласовать выдачу и уточнить, в каком офисе находятся документы."}
{"timestamp":"2026-09-22T12:07:21+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":231520004,"telegram_message_id":686594}
{"timestamp":"2026-09-22T12:10:40+00:00","event":"support_mode_check","telegram_user_id":231520004,"telegram_message_id":686602,"support_mode":"AI"}
{"timestamp":"2026-09-22T12:10:40+00:00","event":"pipeline_check","telegram_user_id":231520004,"telegram_message_id":686602,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T12:10:40+00:00","event":"ai_request","telegram_user_id":231520004,"telegram_message_id":686602,"message":"Позвать менеджера"}
{"timestamp":"2026-09-22T12:11:02+00:00","event":"ai_response","telegram_user_id":231520004,"telegram_message_id":686602,"duration_ms":21845,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-22T12:11:02+00:00","event":"handoff_requested","telegram_user_id":231520004,"telegram_message_id":686602,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-22T12:11:02+00:00","event":"handoff_mode_changed","telegram_user_id":231520004,"telegram_message_id":686602,"first_handoff":false}
{"timestamp":"2026-09-22T12:11:02+00:00","event":"handoff_telegram_message_sent","telegram_user_id":231520004,"telegram_message_id":686602}
{"timestamp":"2026-09-22T12:11:02+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":231520004,"telegram_message_id":686602}
{"timestamp":"2026-09-22T12:14:05+00:00","event":"support_mode_check","telegram_user_id":467548652,"telegram_message_id":686610,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T12:14:05+00:00","event":"ai_skipped","telegram_user_id":467548652,"telegram_message_id":686610,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T12:14:50+00:00","event":"support_mode_check","telegram_user_id":231520004,"telegram_message_id":686614,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T12:14:50+00:00","event":"ai_skipped","telegram_user_id":231520004,"telegram_message_id":686614,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T12:17:17+00:00","event":"support_mode_check","telegram_user_id":1955652670,"telegram_message_id":686629,"support_mode":"AI"}
{"timestamp":"2026-09-22T12:17:17+00:00","event":"pipeline_check","telegram_user_id":1955652670,"telegram_message_id":686629,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T12:17:17+00:00","event":"ai_request","telegram_user_id":1955652670,"telegram_message_id":686629,"message":"Большое спасибо!"}
{"timestamp":"2026-09-22T12:17:31+00:00","event":"ai_response","telegram_user_id":1955652670,"telegram_message_id":686629,"duration_ms":14307,"action":"ANSWER","answer":"Пожалуйста! Будем рады помочь."}
{"timestamp":"2026-09-22T12:17:32+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1955652670,"telegram_message_id":686629,"answer":"Пожалуйста! Будем рады помочь."}
{"timestamp":"2026-09-22T12:17:32+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1955652670,"telegram_message_id":686629}
{"timestamp":"2026-09-22T12:19:35+00:00","event":"support_mode_check","telegram_user_id":6711441041,"telegram_message_id":686635,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T12:19:35+00:00","event":"ai_skipped","telegram_user_id":6711441041,"telegram_message_id":686635,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T12:19:37+00:00","event":"support_mode_check","telegram_user_id":6711441041,"telegram_message_id":686638,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T12:19:37+00:00","event":"ai_skipped","telegram_user_id":6711441041,"telegram_message_id":686638,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T12:19:39+00:00","event":"support_mode_check","telegram_user_id":6711441041,"telegram_message_id":686639,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T12:19:39+00:00","event":"ai_skipped","telegram_user_id":6711441041,"telegram_message_id":686639,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T12:19:49+00:00","event":"support_mode_check","telegram_user_id":6711441041,"telegram_message_id":686640,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T12:19:49+00:00","event":"ai_skipped","telegram_user_id":6711441041,"telegram_message_id":686640,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T12:19:57+00:00","event":"support_mode_check","telegram_user_id":6711441041,"telegram_message_id":686642,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T12:19:57+00:00","event":"ai_skipped","telegram_user_id":6711441041,"telegram_message_id":686642,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T12:20:03+00:00","event":"support_mode_check","telegram_user_id":1432431322,"telegram_message_id":686643,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T12:20:03+00:00","event":"ai_skipped","telegram_user_id":1432431322,"telegram_message_id":686643,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T12:23:43+00:00","event":"support_mode_check","telegram_user_id":6711441041,"telegram_message_id":686647,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T12:23:43+00:00","event":"ai_skipped","telegram_user_id":6711441041,"telegram_message_id":686647,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T12:27:26+00:00","event":"support_mode_check","telegram_user_id":510805110,"telegram_message_id":686653,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T12:27:26+00:00","event":"ai_skipped","telegram_user_id":510805110,"telegram_message_id":686653,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T12:29:18+00:00","event":"support_mode_check","telegram_user_id":2044431996,"telegram_message_id":686655,"support_mode":"AI"}
{"timestamp":"2026-09-22T12:29:18+00:00","event":"pipeline_check","telegram_user_id":2044431996,"telegram_message_id":686655,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T12:29:18+00:00","event":"ai_request","telegram_user_id":2044431996,"telegram_message_id":686655,"message":"Подскажите, что делать, если администратор не отвечает?.. если я приеду без согласования с Яной Дмитриевной, документы нельзя забрать будет?"}
{"timestamp":"2026-09-22T12:29:41+00:00","event":"support_mode_check","telegram_user_id":2044431996,"telegram_message_id":686656,"support_mode":"AI"}
{"timestamp":"2026-09-22T12:29:41+00:00","event":"pipeline_check","telegram_user_id":2044431996,"telegram_message_id":686656,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T12:29:41+00:00","event":"ai_request","telegram_user_id":2044431996,"telegram_message_id":686656,"message":"Мне просто очень надо до конца этой недели забрать документы обязательно"}
{"timestamp":"2026-09-22T12:29:41+00:00","event":"ai_response","telegram_user_id":2044431996,"telegram_message_id":686655,"duration_ms":23754,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-22T12:29:41+00:00","event":"handoff_requested","telegram_user_id":2044431996,"telegram_message_id":686655,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-22T12:29:41+00:00","event":"handoff_mode_changed","telegram_user_id":2044431996,"telegram_message_id":686655,"first_handoff":true}
{"timestamp":"2026-09-22T12:29:41+00:00","event":"sensei_prepare","telegram_user_id":2044431996,"telegram_message_id":686655,"amo_lead_id":"41492025"}
{"timestamp":"2026-09-22T12:29:42+00:00","event":"sensei_started","telegram_user_id":2044431996,"telegram_message_id":686655,"amo_lead_id":"41492025","result":true}
{"timestamp":"2026-09-22T12:29:42+00:00","event":"handoff_telegram_message_sent","telegram_user_id":2044431996,"telegram_message_id":686655}
{"timestamp":"2026-09-22T12:29:42+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":2044431996,"telegram_message_id":686655}
{"timestamp":"2026-09-22T12:29:45+00:00","event":"ai_response","telegram_user_id":2044431996,"telegram_message_id":686656,"duration_ms":3622,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-22T12:29:45+00:00","event":"handoff_requested","telegram_user_id":2044431996,"telegram_message_id":686656,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-22T12:29:45+00:00","event":"handoff_mode_changed","telegram_user_id":2044431996,"telegram_message_id":686656,"first_handoff":false}
{"timestamp":"2026-09-22T12:29:45+00:00","event":"handoff_telegram_message_sent","telegram_user_id":2044431996,"telegram_message_id":686656}
{"timestamp":"2026-09-22T12:29:45+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":2044431996,"telegram_message_id":686656}
{"timestamp":"2026-09-22T12:33:28+00:00","event":"support_mode_check","telegram_user_id":256185544,"telegram_message_id":686666,"support_mode":"AI"}
{"timestamp":"2026-09-22T12:33:28+00:00","event":"pipeline_check","telegram_user_id":256185544,"telegram_message_id":686666,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T12:33:28+00:00","event":"ai_request","telegram_user_id":256185544,"telegram_message_id":686666,"message":"День добрый! \nБуду со школой подаваться"}
{"timestamp":"2026-09-22T12:33:33+00:00","event":"ai_response","telegram_user_id":256185544,"telegram_message_id":686666,"duration_ms":4617,"action":"ANSWER","answer":"Да, автошкола подаёт документы и сопровождает вас до полной сдачи экзаменов ГИБДД. Следуйте инструкциям представителя школы в экзаменационном чате. Теория и первая попытка практики — бесплатно, последующие практические попытки — 2 000 ₽ за аренду автомобиля."}
{"timestamp":"2026-09-22T12:33:33+00:00","event":"telegram_ai_answer_sent","telegram_user_id":256185544,"telegram_message_id":686666,"answer":"Да, автошкола подаёт документы и сопровождает вас до полной сдачи экзаменов ГИБДД. Следуйте инструкциям представителя школы в экзаменационном чате. Теория и первая попытка практики — бесплатно, последующие практические попытки — 2 000 ₽ за аренду автомобиля."}
{"timestamp":"2026-09-22T12:33:33+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":256185544,"telegram_message_id":686666}
{"timestamp":"2026-09-22T12:34:06+00:00","event":"support_mode_check","telegram_user_id":962579589,"telegram_message_id":686669,"support_mode":"AI"}
{"timestamp":"2026-09-22T12:34:06+00:00","event":"pipeline_missing_in_db","telegram_user_id":962579589,"telegram_message_id":686669,"amo_lead_id":null}
{"timestamp":"2026-09-22T12:34:06+00:00","event":"legacy_leadid_check","telegram_user_id":962579589,"telegram_message_id":686669,"legacy_leadid":"0"}
{"timestamp":"2026-09-22T12:34:06+00:00","event":"pipeline_fetch_skipped","telegram_user_id":962579589,"telegram_message_id":686669,"reason":"amo_lead_id_and_legacy_leadid_empty"}
{"timestamp":"2026-09-22T12:34:06+00:00","event":"pipeline_check","telegram_user_id":962579589,"telegram_message_id":686669,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T12:34:06+00:00","event":"ai_skipped","telegram_user_id":962579589,"telegram_message_id":686669,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T12:37:37+00:00","event":"support_mode_check","telegram_user_id":1572180669,"telegram_message_id":686680,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T12:37:37+00:00","event":"ai_skipped","telegram_user_id":1572180669,"telegram_message_id":686680,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T12:38:05+00:00","event":"support_mode_check","telegram_user_id":302103610,"telegram_message_id":686682,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T12:38:05+00:00","event":"ai_skipped","telegram_user_id":302103610,"telegram_message_id":686682,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T12:39:40+00:00","event":"support_mode_check","telegram_user_id":256185544,"telegram_message_id":686684,"support_mode":"AI"}
{"timestamp":"2026-09-22T12:39:40+00:00","event":"pipeline_check","telegram_user_id":256185544,"telegram_message_id":686684,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T12:39:40+00:00","event":"ai_request","telegram_user_id":256185544,"telegram_message_id":686684,"message":"Я как-то должен инициировать подачу школой документов в ГИБДД?"}
{"timestamp":"2026-09-22T12:40:01+00:00","event":"ai_response","telegram_user_id":256185544,"telegram_message_id":686684,"duration_ms":20876,"action":"ANSWER","answer":"Если сдаёте экзамены ГИБДД с автошколой, отдельно инициировать подачу не нужно. Регистрация документов начинается после предоставления полного комплекта:\n\n- оригинал медсправки 003-В/у — принести в офис;\n- паспорт;\n- данные о регистрации/прописке;\n- СНИЛС;\n- при рассрочке — второй взнос.\n\nПаспорт, прописку и СНИЛС можно отправить в мессенджер или принести в офис для сканирования."}
{"timestamp":"2026-09-22T12:40:02+00:00","event":"telegram_ai_answer_sent","telegram_user_id":256185544,"telegram_message_id":686684,"answer":"Если сдаёте экзамены ГИБДД с автошколой, отдельно инициировать подачу не нужно. Регистрация документов начинается после предоставления полного комплекта:\n\n- оригинал медсправки 003-В/у — принести в офис;\n- паспорт;\n- данные о регистрации/прописке;\n- СНИЛС;\n- при рассрочке — второй взнос.\n\nПаспорт, прописку и СНИЛС можно отправить в мессенджер или принести в офис для сканирования."}
{"timestamp":"2026-09-22T12:40:02+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":256185544,"telegram_message_id":686684}
{"timestamp":"2026-09-22T12:40:22+00:00","event":"support_mode_check","telegram_user_id":1631270687,"telegram_message_id":686687,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T12:40:22+00:00","event":"ai_skipped","telegram_user_id":1631270687,"telegram_message_id":686687,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T12:42:25+00:00","event":"support_mode_check","telegram_user_id":446737888,"telegram_message_id":686689,"support_mode":"AI"}
{"timestamp":"2026-09-22T12:42:25+00:00","event":"pipeline_check","telegram_user_id":446737888,"telegram_message_id":686689,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T12:42:25+00:00","event":"ai_request","telegram_user_id":446737888,"telegram_message_id":686689,"message":"Добрый день, закончила обучение, хотела бы пойти на внутренний город"}
{"timestamp":"2026-09-22T12:43:25+00:00","event":"support_mode_check","telegram_user_id":1572180669,"telegram_message_id":686691,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T12:43:25+00:00","event":"ai_skipped","telegram_user_id":1572180669,"telegram_message_id":686691,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T12:43:33+00:00","event":"ai_response","telegram_user_id":446737888,"telegram_message_id":686689,"duration_ms":67993,"action":"ANSWER","answer":"Подскажите, пожалуйста, вы уже сдали оба внутренних экзамена — теорию и практику?"}
{"timestamp":"2026-09-22T12:43:33+00:00","event":"telegram_ai_answer_sent","telegram_user_id":446737888,"telegram_message_id":686689,"answer":"Подскажите, пожалуйста, вы уже сдали оба внутренних экзамена — теорию и практику?"}
{"timestamp":"2026-09-22T12:43:33+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":446737888,"telegram_message_id":686689}
{"timestamp":"2026-09-22T12:45:45+00:00","event":"support_mode_check","telegram_user_id":1631270687,"telegram_message_id":686697,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T12:45:45+00:00","event":"ai_skipped","telegram_user_id":1631270687,"telegram_message_id":686697,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T12:48:50+00:00","event":"support_mode_check","telegram_user_id":1631270687,"telegram_message_id":686701,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T12:48:50+00:00","event":"ai_skipped","telegram_user_id":1631270687,"telegram_message_id":686701,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T12:51:33+00:00","event":"support_mode_check","telegram_user_id":296768605,"telegram_message_id":686706,"support_mode":"AI"}
{"timestamp":"2026-09-22T12:51:33+00:00","event":"pipeline_check","telegram_user_id":296768605,"telegram_message_id":686706,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T12:51:33+00:00","event":"ai_request","telegram_user_id":296768605,"telegram_message_id":686706,"message":"Добрый день! Подскажите пожалуйста а как узнать когда все таки планируется мой экзамен? я уеду и возможности сдать уже до весны не будет"}
{"timestamp":"2026-09-22T12:52:44+00:00","event":"support_mode_check","telegram_user_id":5207055765,"telegram_message_id":686707,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T12:52:44+00:00","event":"ai_skipped","telegram_user_id":5207055765,"telegram_message_id":686707,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T12:52:46+00:00","event":"ai_response","telegram_user_id":296768605,"telegram_message_id":686706,"duration_ms":73267,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-22T12:52:46+00:00","event":"handoff_requested","telegram_user_id":296768605,"telegram_message_id":686706,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-22T12:52:46+00:00","event":"handoff_mode_changed","telegram_user_id":296768605,"telegram_message_id":686706,"first_handoff":true}
{"timestamp":"2026-09-22T12:52:46+00:00","event":"sensei_prepare","telegram_user_id":296768605,"telegram_message_id":686706,"amo_lead_id":"42103825"}
{"timestamp":"2026-09-22T12:52:47+00:00","event":"sensei_started","telegram_user_id":296768605,"telegram_message_id":686706,"amo_lead_id":"42103825","result":true}
{"timestamp":"2026-09-22T12:52:47+00:00","event":"handoff_telegram_message_sent","telegram_user_id":296768605,"telegram_message_id":686706}
{"timestamp":"2026-09-22T12:52:47+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":296768605,"telegram_message_id":686706}
{"timestamp":"2026-09-22T12:53:24+00:00","event":"support_mode_check","telegram_user_id":1758141979,"telegram_message_id":686712,"support_mode":"AI"}
{"timestamp":"2026-09-22T12:53:24+00:00","event":"pipeline_check","telegram_user_id":1758141979,"telegram_message_id":686712,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T12:53:24+00:00","event":"ai_request","telegram_user_id":1758141979,"telegram_message_id":686712,"message":"Добрый день! \nПодскажите, когда мои документы будут готовы ? Вы писали в течении недели, она уже прошла )"}
{"timestamp":"2026-09-22T12:53:47+00:00","event":"ai_response","telegram_user_id":1758141979,"telegram_message_id":686712,"duration_ms":23418,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-22T12:53:47+00:00","event":"handoff_requested","telegram_user_id":1758141979,"telegram_message_id":686712,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-22T12:53:47+00:00","event":"handoff_mode_changed","telegram_user_id":1758141979,"telegram_message_id":686712,"first_handoff":true}
{"timestamp":"2026-09-22T12:53:47+00:00","event":"sensei_prepare","telegram_user_id":1758141979,"telegram_message_id":686712,"amo_lead_id":"41941193"}
{"timestamp":"2026-09-22T12:53:48+00:00","event":"sensei_started","telegram_user_id":1758141979,"telegram_message_id":686712,"amo_lead_id":"41941193","result":true}
{"timestamp":"2026-09-22T12:53:48+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1758141979,"telegram_message_id":686712}
{"timestamp":"2026-09-22T12:53:49+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1758141979,"telegram_message_id":686712}
{"timestamp":"2026-09-22T12:54:00+00:00","event":"support_mode_check","telegram_user_id":296768605,"telegram_message_id":686714,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T12:54:00+00:00","event":"ai_skipped","telegram_user_id":296768605,"telegram_message_id":686714,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T12:56:16+00:00","event":"support_mode_check","telegram_user_id":5046539474,"telegram_message_id":686716,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T12:56:16+00:00","event":"ai_skipped","telegram_user_id":5046539474,"telegram_message_id":686716,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T12:59:03+00:00","event":"support_mode_check","telegram_user_id":296768605,"telegram_message_id":686722,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T12:59:03+00:00","event":"ai_skipped","telegram_user_id":296768605,"telegram_message_id":686722,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T12:59:30+00:00","event":"support_mode_check","telegram_user_id":1569428552,"telegram_message_id":686723,"support_mode":"AI"}
{"timestamp":"2026-09-22T12:59:30+00:00","event":"pipeline_missing_in_db","telegram_user_id":1569428552,"telegram_message_id":686723,"amo_lead_id":null}
{"timestamp":"2026-09-22T12:59:30+00:00","event":"legacy_leadid_check","telegram_user_id":1569428552,"telegram_message_id":686723,"legacy_leadid":"12191"}
{"timestamp":"2026-09-22T12:59:31+00:00","event":"legacy_contact_fetch_error","telegram_user_id":1569428552,"telegram_message_id":686723,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-22T12:59:31+00:00","event":"pipeline_check","telegram_user_id":1569428552,"telegram_message_id":686723,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T12:59:31+00:00","event":"ai_skipped","telegram_user_id":1569428552,"telegram_message_id":686723,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T13:00:07+00:00","event":"support_mode_check","telegram_user_id":5847585739,"telegram_message_id":686731,"support_mode":"AI"}
{"timestamp":"2026-09-22T13:00:07+00:00","event":"pipeline_missing_in_db","telegram_user_id":5847585739,"telegram_message_id":686731,"amo_lead_id":null}
{"timestamp":"2026-09-22T13:00:07+00:00","event":"legacy_leadid_check","telegram_user_id":5847585739,"telegram_message_id":686731,"legacy_leadid":""}
{"timestamp":"2026-09-22T13:00:07+00:00","event":"pipeline_fetch_skipped","telegram_user_id":5847585739,"telegram_message_id":686731,"reason":"amo_lead_id_and_legacy_leadid_empty"}
{"timestamp":"2026-09-22T13:00:07+00:00","event":"pipeline_check","telegram_user_id":5847585739,"telegram_message_id":686731,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T13:00:07+00:00","event":"ai_skipped","telegram_user_id":5847585739,"telegram_message_id":686731,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T13:00:26+00:00","event":"support_mode_check","telegram_user_id":1569428552,"telegram_message_id":686738,"support_mode":"AI"}
{"timestamp":"2026-09-22T13:00:26+00:00","event":"pipeline_missing_in_db","telegram_user_id":1569428552,"telegram_message_id":686738,"amo_lead_id":null}
{"timestamp":"2026-09-22T13:00:26+00:00","event":"legacy_leadid_check","telegram_user_id":1569428552,"telegram_message_id":686738,"legacy_leadid":"12191"}
{"timestamp":"2026-09-22T13:00:27+00:00","event":"support_mode_check","telegram_user_id":510805110,"telegram_message_id":686739,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T13:00:27+00:00","event":"ai_skipped","telegram_user_id":510805110,"telegram_message_id":686739,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T13:00:31+00:00","event":"legacy_contact_fetch_error","telegram_user_id":1569428552,"telegram_message_id":686738,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-22T13:00:31+00:00","event":"pipeline_check","telegram_user_id":1569428552,"telegram_message_id":686738,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T13:00:31+00:00","event":"ai_skipped","telegram_user_id":1569428552,"telegram_message_id":686738,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T13:00:45+00:00","event":"support_mode_check","telegram_user_id":998296551,"telegram_message_id":686741,"support_mode":"AI"}
{"timestamp":"2026-09-22T13:00:45+00:00","event":"pipeline_missing_in_db","telegram_user_id":998296551,"telegram_message_id":686741,"amo_lead_id":null}
{"timestamp":"2026-09-22T13:00:45+00:00","event":"legacy_leadid_check","telegram_user_id":998296551,"telegram_message_id":686741,"legacy_leadid":"42628717"}
{"timestamp":"2026-09-22T13:00:46+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":998296551,"telegram_message_id":686741,"amo_lead_id":42628717,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-22T13:00:46+00:00","event":"pipeline_check","telegram_user_id":998296551,"telegram_message_id":686741,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T13:00:46+00:00","event":"ai_request","telegram_user_id":998296551,"telegram_message_id":686741,"message":"У меня сменились паспортные данные, необходимо предоставить автошколе новые?"}
{"timestamp":"2026-09-22T13:01:16+00:00","event":"support_mode_check","telegram_user_id":296768605,"telegram_message_id":686743,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T13:01:16+00:00","event":"ai_skipped","telegram_user_id":296768605,"telegram_message_id":686743,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T13:02:01+00:00","event":"ai_response","telegram_user_id":998296551,"telegram_message_id":686741,"duration_ms":74757,"action":"ANSWER","answer":"Да, новые паспортные данные нужно предоставить автошколе. Их можно отправить в мессенджер или принести в офис для сканирования."}
{"timestamp":"2026-09-22T13:02:02+00:00","event":"telegram_ai_answer_sent","telegram_user_id":998296551,"telegram_message_id":686741,"answer":"Да, новые паспортные данные нужно предоставить автошколе. Их можно отправить в мессенджер или принести в офис для сканирования."}
{"timestamp":"2026-09-22T13:02:02+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":998296551,"telegram_message_id":686741}
{"timestamp":"2026-09-22T13:02:23+00:00","event":"support_mode_check","telegram_user_id":998296551,"telegram_message_id":686748,"support_mode":"AI"}
{"timestamp":"2026-09-22T13:02:23+00:00","event":"pipeline_check","telegram_user_id":998296551,"telegram_message_id":686748,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T13:02:23+00:00","event":"ai_request","telegram_user_id":998296551,"telegram_message_id":686748,"message":"Отправить можно тут?"}
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{"timestamp":"2026-09-22T13:34:30+00:00","event":"ai_skipped","telegram_user_id":8213350012,"telegram_message_id":686833,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T13:34:44+00:00","event":"support_mode_check","telegram_user_id":2044431996,"telegram_message_id":686834,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T13:34:44+00:00","event":"ai_skipped","telegram_user_id":2044431996,"telegram_message_id":686834,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T13:35:13+00:00","event":"support_mode_check","telegram_user_id":8213350012,"telegram_message_id":686836,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T13:35:13+00:00","event":"ai_skipped","telegram_user_id":8213350012,"telegram_message_id":686836,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T13:38:04+00:00","event":"support_mode_check","telegram_user_id":917757532,"telegram_message_id":686844,"support_mode":"AI"}
{"timestamp":"2026-09-22T13:38:04+00:00","event":"pipeline_check","telegram_user_id":917757532,"telegram_message_id":686844,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T13:38:04+00:00","event":"ai_request","telegram_user_id":917757532,"telegram_message_id":686844,"message":"Здравствуйте. Внес 3 платеж"}
{"timestamp":"2026-09-22T13:38:11+00:00","event":"ai_response","telegram_user_id":917757532,"telegram_message_id":686844,"duration_ms":7524,"action":"ANSWER","answer":"Если вы внесли третий взнос, для допуска к практике также нужно пройти более 50% теории и предоставить оригинал медсправки 003‑В/у. Регистрация документов при рассрочке запускается после второго взноса и передачи полного комплекта документов."}
{"timestamp":"2026-09-22T13:38:12+00:00","event":"telegram_ai_answer_sent","telegram_user_id":917757532,"telegram_message_id":686844,"answer":"Если вы внесли третий взнос, для допуска к практике также нужно пройти более 50% теории и предоставить оригинал медсправки 003‑В/у. Регистрация документов при рассрочке запускается после второго взноса и передачи полного комплекта документов."}
{"timestamp":"2026-09-22T13:38:12+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":917757532,"telegram_message_id":686844}
{"timestamp":"2026-09-22T13:38:51+00:00","event":"support_mode_check","telegram_user_id":196852935,"telegram_message_id":686846,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T13:38:51+00:00","event":"ai_skipped","telegram_user_id":196852935,"telegram_message_id":686846,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T13:39:00+00:00","event":"support_mode_check","telegram_user_id":917757532,"telegram_message_id":686848,"support_mode":"AI"}
{"timestamp":"2026-09-22T13:39:00+00:00","event":"pipeline_check","telegram_user_id":917757532,"telegram_message_id":686848,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T13:39:00+00:00","event":"ai_request","telegram_user_id":917757532,"telegram_message_id":686848,"message":"Теория пройдена, справка у вас"}
{"timestamp":"2026-09-22T13:39:20+00:00","event":"support_mode_check","telegram_user_id":917757532,"telegram_message_id":686849,"support_mode":"AI"}
{"timestamp":"2026-09-22T13:39:20+00:00","event":"pipeline_check","telegram_user_id":917757532,"telegram_message_id":686849,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T13:39:20+00:00","event":"ai_request","telegram_user_id":917757532,"telegram_message_id":686849,"message":"Второй взнос был внесен месяц назад примерно"}
{"timestamp":"2026-09-22T13:39:40+00:00","event":"support_mode_check","telegram_user_id":196852935,"telegram_message_id":686851,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T13:39:40+00:00","event":"ai_skipped","telegram_user_id":196852935,"telegram_message_id":686851,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T13:41:00+00:00","event":"ai_error","telegram_user_id":917757532,"telegram_message_id":686848,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-22T13:41:01+00:00","event":"ai_error_handoff_sent","telegram_user_id":917757532,"telegram_message_id":686848}
{"timestamp":"2026-09-22T13:41:20+00:00","event":"ai_error","telegram_user_id":917757532,"telegram_message_id":686849,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120000 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-22T13:41:21+00:00","event":"ai_error_handoff_sent","telegram_user_id":917757532,"telegram_message_id":686849}
{"timestamp":"2026-09-22T13:41:49+00:00","event":"support_mode_check","telegram_user_id":917757532,"telegram_message_id":686859,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T13:41:49+00:00","event":"ai_skipped","telegram_user_id":917757532,"telegram_message_id":686859,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T13:42:21+00:00","event":"support_mode_check","telegram_user_id":1716301805,"telegram_message_id":686860,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T13:42:21+00:00","event":"ai_skipped","telegram_user_id":1716301805,"telegram_message_id":686860,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T13:43:29+00:00","event":"support_mode_check","telegram_user_id":1716301805,"telegram_message_id":686862,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T13:43:29+00:00","event":"ai_skipped","telegram_user_id":1716301805,"telegram_message_id":686862,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T13:43:44+00:00","event":"support_mode_check","telegram_user_id":1988445772,"telegram_message_id":686863,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T13:43:44+00:00","event":"ai_skipped","telegram_user_id":1988445772,"telegram_message_id":686863,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T13:43:51+00:00","event":"support_mode_check","telegram_user_id":917757532,"telegram_message_id":686864,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T13:43:51+00:00","event":"ai_skipped","telegram_user_id":917757532,"telegram_message_id":686864,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T13:44:07+00:00","event":"support_mode_check","telegram_user_id":615327856,"telegram_message_id":686865,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T13:44:07+00:00","event":"ai_skipped","telegram_user_id":615327856,"telegram_message_id":686865,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T13:44:09+00:00","event":"support_mode_check","telegram_user_id":1716301805,"telegram_message_id":686866,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T13:44:09+00:00","event":"ai_skipped","telegram_user_id":1716301805,"telegram_message_id":686866,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T13:44:14+00:00","event":"support_mode_check","telegram_user_id":1716301805,"telegram_message_id":686867,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T13:44:14+00:00","event":"ai_skipped","telegram_user_id":1716301805,"telegram_message_id":686867,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T13:44:37+00:00","event":"support_mode_check","telegram_user_id":615327856,"telegram_message_id":686868,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T13:44:37+00:00","event":"ai_skipped","telegram_user_id":615327856,"telegram_message_id":686868,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T13:45:13+00:00","event":"support_mode_check","telegram_user_id":1716301805,"telegram_message_id":686873,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T13:45:13+00:00","event":"ai_skipped","telegram_user_id":1716301805,"telegram_message_id":686873,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T13:45:16+00:00","event":"support_mode_check","telegram_user_id":1716301805,"telegram_message_id":686874,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T13:45:16+00:00","event":"ai_skipped","telegram_user_id":1716301805,"telegram_message_id":686874,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T13:46:28+00:00","event":"support_mode_check","telegram_user_id":917757532,"telegram_message_id":686878,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T13:46:28+00:00","event":"ai_skipped","telegram_user_id":917757532,"telegram_message_id":686878,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T13:52:30+00:00","event":"support_mode_check","telegram_user_id":295698563,"telegram_message_id":686889,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T13:52:30+00:00","event":"ai_skipped","telegram_user_id":295698563,"telegram_message_id":686889,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T13:52:53+00:00","event":"support_mode_check","telegram_user_id":1647326010,"telegram_message_id":686890,"support_mode":"AI"}
{"timestamp":"2026-09-22T13:52:53+00:00","event":"pipeline_check","telegram_user_id":1647326010,"telegram_message_id":686890,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T13:52:53+00:00","event":"ai_request","telegram_user_id":1647326010,"telegram_message_id":686890,"message":"Здравствуйте, я полностью закрыла теорию, но к сожалению, не знаю, что дальше. Будет ли внутренний экзамен по практике вождения? Или сразу подавать на экзамен в ГИБДД?"}
{"timestamp":"2026-09-22T13:53:53+00:00","event":"ai_response","telegram_user_id":1647326010,"telegram_message_id":686890,"duration_ms":59848,"action":"ANSWER","answer":"После 100% теории можно сдавать внутренний теоретический экзамен. Практику нужно продолжать до 100% штатных часов, после чего сдаётся внутренний практический экзамен.\n\nЕсли практика уже полностью пройдена, следующим этапом будет внутренний экзамен по вождению. В ГИБДД переходят только после успешной сдачи обоих внутренних экзаменов."}
{"timestamp":"2026-09-22T13:53:54+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1647326010,"telegram_message_id":686890,"answer":"После 100% теории можно сдавать внутренний теоретический экзамен. Практику нужно продолжать до 100% штатных часов, после чего сдаётся внутренний практический экзамен.\n\nЕсли практика уже полностью пройдена, следующим этапом будет внутренний экзамен по вождению. В ГИБДД переходят только после успешной сдачи обоих внутренних экзаменов."}
{"timestamp":"2026-09-22T13:53:54+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1647326010,"telegram_message_id":686890}
{"timestamp":"2026-09-22T13:56:48+00:00","event":"support_mode_check","telegram_user_id":1716301805,"telegram_message_id":686901,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T13:56:48+00:00","event":"ai_skipped","telegram_user_id":1716301805,"telegram_message_id":686901,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T13:58:32+00:00","event":"support_mode_check","telegram_user_id":8028297362,"telegram_message_id":686906,"support_mode":"AI"}
{"timestamp":"2026-09-22T13:58:32+00:00","event":"pipeline_missing_in_db","telegram_user_id":8028297362,"telegram_message_id":686906,"amo_lead_id":null}
{"timestamp":"2026-09-22T13:58:32+00:00","event":"legacy_leadid_check","telegram_user_id":8028297362,"telegram_message_id":686906,"legacy_leadid":"39243243"}
{"timestamp":"2026-09-22T13:58:34+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":8028297362,"telegram_message_id":686906,"amo_lead_id":39243243,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-22T13:58:34+00:00","event":"pipeline_check","telegram_user_id":8028297362,"telegram_message_id":686906,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T13:58:34+00:00","event":"ai_request","telegram_user_id":8028297362,"telegram_message_id":686906,"message":"Добрый вечер! Внутренний сдал. Прошу экзамен на теорию"}
{"timestamp":"2026-09-22T13:59:07+00:00","event":"ai_response","telegram_user_id":8028297362,"telegram_message_id":686906,"duration_ms":33681,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-22T13:59:07+00:00","event":"handoff_requested","telegram_user_id":8028297362,"telegram_message_id":686906,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-22T13:59:07+00:00","event":"handoff_mode_changed","telegram_user_id":8028297362,"telegram_message_id":686906,"first_handoff":true}
{"timestamp":"2026-09-22T13:59:07+00:00","event":"sensei_prepare","telegram_user_id":8028297362,"telegram_message_id":686906,"amo_lead_id":"39243243"}
{"timestamp":"2026-09-22T13:59:08+00:00","event":"sensei_started","telegram_user_id":8028297362,"telegram_message_id":686906,"amo_lead_id":"39243243","result":true}
{"timestamp":"2026-09-22T13:59:08+00:00","event":"handoff_telegram_message_sent","telegram_user_id":8028297362,"telegram_message_id":686906}
{"timestamp":"2026-09-22T13:59:08+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":8028297362,"telegram_message_id":686906}
{"timestamp":"2026-09-22T13:59:52+00:00","event":"support_mode_check","telegram_user_id":5308627935,"telegram_message_id":686910,"support_mode":"AI"}
{"timestamp":"2026-09-22T13:59:52+00:00","event":"pipeline_check","telegram_user_id":5308627935,"telegram_message_id":686910,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T13:59:52+00:00","event":"ai_request","telegram_user_id":5308627935,"telegram_message_id":686910,"message":"добрый день\nскажите, а время которое затрачивается на дорогу до площадки, входит в тайминг самого занятия или нет"}
{"timestamp":"2026-09-22T14:00:19+00:00","event":"ai_response","telegram_user_id":5308627935,"telegram_message_id":686910,"duration_ms":26555,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-22T14:00:19+00:00","event":"handoff_requested","telegram_user_id":5308627935,"telegram_message_id":686910,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-22T14:00:19+00:00","event":"handoff_mode_changed","telegram_user_id":5308627935,"telegram_message_id":686910,"first_handoff":true}
{"timestamp":"2026-09-22T14:00:19+00:00","event":"sensei_prepare","telegram_user_id":5308627935,"telegram_message_id":686910,"amo_lead_id":"42844407"}
{"timestamp":"2026-09-22T14:00:19+00:00","event":"sensei_started","telegram_user_id":5308627935,"telegram_message_id":686910,"amo_lead_id":"42844407","result":true}
{"timestamp":"2026-09-22T14:00:20+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5308627935,"telegram_message_id":686910}
{"timestamp":"2026-09-22T14:00:20+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5308627935,"telegram_message_id":686910}
{"timestamp":"2026-09-22T14:00:41+00:00","event":"support_mode_check","telegram_user_id":8028297362,"telegram_message_id":686913,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T14:00:41+00:00","event":"ai_skipped","telegram_user_id":8028297362,"telegram_message_id":686913,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T14:01:19+00:00","event":"support_mode_check","telegram_user_id":1287331536,"telegram_message_id":686914,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T14:01:19+00:00","event":"ai_skipped","telegram_user_id":1287331536,"telegram_message_id":686914,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T14:03:00+00:00","event":"support_mode_check","telegram_user_id":8028297362,"telegram_message_id":686922,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T14:03:00+00:00","event":"ai_skipped","telegram_user_id":8028297362,"telegram_message_id":686922,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T14:03:53+00:00","event":"support_mode_check","telegram_user_id":127968343,"telegram_message_id":686925,"support_mode":"AI"}
{"timestamp":"2026-09-22T14:03:53+00:00","event":"pipeline_check","telegram_user_id":127968343,"telegram_message_id":686925,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T14:03:53+00:00","event":"ai_request","telegram_user_id":127968343,"telegram_message_id":686925,"message":"Добрый вечер! Правильно ли я понимаю, что после сдачи внутренних экзаменов в автошколе у меня нет ограничений по тому, насколько срочно я должен сдать экзамены в ГИБДД?"}
{"timestamp":"2026-09-22T14:04:13+00:00","event":"support_mode_check","telegram_user_id":2018646964,"telegram_message_id":686927,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T14:04:13+00:00","event":"ai_skipped","telegram_user_id":2018646964,"telegram_message_id":686927,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T14:05:08+00:00","event":"support_mode_check","telegram_user_id":127968343,"telegram_message_id":686931,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T14:05:08+00:00","event":"ai_skipped","telegram_user_id":127968343,"telegram_message_id":686931,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T14:05:19+00:00","event":"support_mode_check","telegram_user_id":1781576640,"telegram_message_id":686933,"support_mode":"AI"}
{"timestamp":"2026-09-22T14:05:19+00:00","event":"pipeline_missing_in_db","telegram_user_id":1781576640,"telegram_message_id":686933,"amo_lead_id":null}
{"timestamp":"2026-09-22T14:05:19+00:00","event":"legacy_leadid_check","telegram_user_id":1781576640,"telegram_message_id":686933,"legacy_leadid":"41975659"}
{"timestamp":"2026-09-22T14:05:21+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1781576640,"telegram_message_id":686933,"contact_id":41975659,"linked_leads_count":2}
{"timestamp":"2026-09-22T14:05:22+00:00","event":"contact_lead_checked","telegram_user_id":1781576640,"telegram_message_id":686933,"contact_id":41975659,"amo_lead_id":41849257,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-22T14:05:23+00:00","event":"contact_lead_checked","telegram_user_id":1781576640,"telegram_message_id":686933,"contact_id":41975659,"amo_lead_id":41850661,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-22T14:05:23+00:00","event":"contact_ai_lead_found","telegram_user_id":1781576640,"telegram_message_id":686933,"contact_id":41975659,"amo_lead_id":41850661,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-22T14:05:23+00:00","event":"pipeline_check","telegram_user_id":1781576640,"telegram_message_id":686933,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T14:05:23+00:00","event":"ai_request","telegram_user_id":1781576640,"telegram_message_id":686933,"message":"Заморозьте с 23.09 по 30.09"}
{"timestamp":"2026-09-22T14:05:53+00:00","event":"ai_error","telegram_user_id":127968343,"telegram_message_id":686925,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-22T14:05:54+00:00","event":"ai_error_handoff_sent","telegram_user_id":127968343,"telegram_message_id":686925}
{"timestamp":"2026-09-22T14:07:02+00:00","event":"support_mode_check","telegram_user_id":631435064,"telegram_message_id":686941,"support_mode":"AI"}
{"timestamp":"2026-09-22T14:07:02+00:00","event":"pipeline_check","telegram_user_id":631435064,"telegram_message_id":686941,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T14:07:02+00:00","event":"ai_skipped","telegram_user_id":631435064,"telegram_message_id":686941,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T14:07:04+00:00","event":"support_mode_check","telegram_user_id":1781576640,"telegram_message_id":686942,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-22T14:21:00+00:00","event":"ai_request","telegram_user_id":508869114,"telegram_message_id":686972,"message":"Добрый день, у меня договор до 18.10 и если вдруг я не успеваю полностью закончить обучение, то что в таком случае делать?"}
{"timestamp":"2026-09-22T14:21:18+00:00","event":"support_mode_check","telegram_user_id":1082597610,"telegram_message_id":686973,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T14:21:18+00:00","event":"ai_skipped","telegram_user_id":1082597610,"telegram_message_id":686973,"reason":"support_mode_human"}
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{"timestamp":"2026-09-22T14:24:03+00:00","event":"ai_request","telegram_user_id":919173038,"telegram_message_id":686984,"message":"или уже нет"}
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{"timestamp":"2026-09-22T14:26:32+00:00","event":"ai_request","telegram_user_id":768172862,"telegram_message_id":686992,"message":"Очень жду!!"}
{"timestamp":"2026-09-22T14:27:48+00:00","event":"support_mode_check","telegram_user_id":398682514,"telegram_message_id":686994,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-22T14:27:50+00:00","event":"ai_response","telegram_user_id":768172862,"telegram_message_id":686992,"duration_ms":77921,"action":"ANSWER","answer":"Понимаем, что вы ждёте. По частной или немосковской медсправке инспектору могут понадобиться дополнительные запросы, поэтому проверка иногда занимает заметно больше времени. Точный срок заранее гарантировать нельзя."}
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{"timestamp":"2026-09-22T14:35:35+00:00","event":"ai_request","telegram_user_id":963709164,"telegram_message_id":687015,"message":"добрый день, потерял доступ к личному кабинету. +79854382944"}
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{"timestamp":"2026-09-22T14:45:35+00:00","event":"support_mode_check","telegram_user_id":862355251,"telegram_message_id":687039,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-22T14:46:12+00:00","event":"ai_skipped","telegram_user_id":963709164,"telegram_message_id":687040,"reason":"support_mode_human"}
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{"timestamp":"2026-09-22T14:46:21+00:00","event":"ai_skipped","telegram_user_id":5844680583,"telegram_message_id":687043,"reason":"support_mode_human"}
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{"timestamp":"2026-09-22T14:48:29+00:00","event":"ai_skipped","telegram_user_id":5844680583,"telegram_message_id":687047,"reason":"support_mode_human"}
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{"timestamp":"2026-09-22T14:48:52+00:00","event":"ai_skipped","telegram_user_id":1283300619,"telegram_message_id":687049,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T14:50:09+00:00","event":"support_mode_check","telegram_user_id":1028497221,"telegram_message_id":687051,"support_mode":"AI"}
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{"timestamp":"2026-09-22T14:50:09+00:00","event":"ai_request","telegram_user_id":1028497221,"telegram_message_id":687051,"message":"Подскажите, пожалуйста, ещё такой вопрос. У меня дата окончания договора 14.10. 2026\n\nМогу ли я 14.10 сдать с утра экзамен по теории, а днём и вечером откатать последние часы вождения без пролонгирования договора? Или в этом случае уже нужно будет продлевать?"}
{"timestamp":"2026-09-22T14:50:29+00:00","event":"support_mode_check","telegram_user_id":5094149572,"telegram_message_id":687052,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T14:50:29+00:00","event":"ai_skipped","telegram_user_id":5094149572,"telegram_message_id":687052,"reason":"support_mode_human"}
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{"timestamp":"2026-09-22T14:50:43+00:00","event":"pipeline_check","telegram_user_id":1028497221,"telegram_message_id":687054,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T14:50:43+00:00","event":"ai_request","telegram_user_id":1028497221,"telegram_message_id":687054,"message":"А потом, после 14.10, уже сдать практический экзамен без пролонгирования?"}
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{"timestamp":"2026-09-22T14:53:23+00:00","event":"ai_request","telegram_user_id":1818817090,"telegram_message_id":687067,"message":"добрый день, есть какая то информация?"}
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{"timestamp":"2026-09-22T14:54:06+00:00","event":"ai_response","telegram_user_id":1818817090,"telegram_message_id":687067,"duration_ms":42706,"action":"ANSWER","answer":"Здравствуйте! Уточните, пожалуйста, какую именно информацию вы хотели бы получить?"}
{"timestamp":"2026-09-22T14:54:07+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1818817090,"telegram_message_id":687067,"answer":"Здравствуйте! Уточните, пожалуйста, какую именно информацию вы хотели бы получить?"}
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{"timestamp":"2026-09-22T15:00:54+00:00","event":"ai_request","telegram_user_id":7851208479,"telegram_message_id":687100,"message":"здравствуйте! а подскажите пожалуйста точный адрес и кабинет"}
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{"timestamp":"2026-09-22T15:19:35+00:00","event":"ai_request","telegram_user_id":1073651990,"telegram_message_id":687138,"message":"Партизанская далековато. Хотелось бы где-то на севере северо-западе🙏🏼 \n\nИ так же прошу рассмотреть возможность повтора двух последних занятий с новым инструктором, так как прошедшие занятия имели для меня почти нулевую практическую ценность"}
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{"timestamp":"2026-09-22T15:24:31+00:00","event":"ai_skipped","telegram_user_id":6818808681,"telegram_message_id":687159,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T15:25:50+00:00","event":"support_mode_check","telegram_user_id":887054687,"telegram_message_id":687167,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T15:25:50+00:00","event":"ai_skipped","telegram_user_id":887054687,"telegram_message_id":687167,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T15:26:31+00:00","event":"support_mode_check","telegram_user_id":6818808681,"telegram_message_id":687169,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T15:26:31+00:00","event":"ai_skipped","telegram_user_id":6818808681,"telegram_message_id":687169,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T15:27:33+00:00","event":"support_mode_check","telegram_user_id":6818808681,"telegram_message_id":687172,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T15:27:33+00:00","event":"ai_skipped","telegram_user_id":6818808681,"telegram_message_id":687172,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T15:28:10+00:00","event":"support_mode_check","telegram_user_id":769677723,"telegram_message_id":687174,"support_mode":"AI"}
{"timestamp":"2026-09-22T15:28:10+00:00","event":"pipeline_check","telegram_user_id":769677723,"telegram_message_id":687174,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T15:28:10+00:00","event":"ai_request","telegram_user_id":769677723,"telegram_message_id":687174,"message":"Здравствуйте, во сколько вы меня сориентируйте по поводу выдачи медсправки?"}
{"timestamp":"2026-09-22T15:28:30+00:00","event":"support_mode_check","telegram_user_id":887054687,"telegram_message_id":687176,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T15:28:30+00:00","event":"ai_skipped","telegram_user_id":887054687,"telegram_message_id":687176,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T15:28:31+00:00","event":"support_mode_check","telegram_user_id":769677723,"telegram_message_id":687175,"support_mode":"AI"}
{"timestamp":"2026-09-22T15:28:31+00:00","event":"pipeline_check","telegram_user_id":769677723,"telegram_message_id":687175,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T15:28:31+00:00","event":"ai_request","telegram_user_id":769677723,"telegram_message_id":687175,"message":"Как с вами еще можно связаться кроме телеграмма, он у меня открывается через раз"}
{"timestamp":"2026-09-22T15:28:46+00:00","event":"ai_response","telegram_user_id":769677723,"telegram_message_id":687175,"duration_ms":15126,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-22T15:28:46+00:00","event":"handoff_requested","telegram_user_id":769677723,"telegram_message_id":687175,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-22T15:28:46+00:00","event":"sensei_prepare","telegram_user_id":769677723,"telegram_message_id":687175,"amo_lead_id":"41648351"}
{"timestamp":"2026-09-22T15:28:46+00:00","event":"sensei_started","telegram_user_id":769677723,"telegram_message_id":687175,"amo_lead_id":"41648351","result":true}
{"timestamp":"2026-09-22T15:28:46+00:00","event":"handoff_telegram_message_sent","telegram_user_id":769677723,"telegram_message_id":687175}
{"timestamp":"2026-09-22T15:28:47+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":769677723,"telegram_message_id":687175}
{"timestamp":"2026-09-22T15:29:58+00:00","event":"support_mode_check","telegram_user_id":8534910457,"telegram_message_id":687182,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T15:29:58+00:00","event":"ai_skipped","telegram_user_id":8534910457,"telegram_message_id":687182,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T15:29:59+00:00","event":"ai_response","telegram_user_id":769677723,"telegram_message_id":687174,"duration_ms":109125,"action":"ANSWER","answer":"По частной или немосковской медсправке могут понадобиться дополнительные запросы инспектора, поэтому проверка иногда занимает заметно больше времени. Точный срок заранее гарантировать нельзя."}
{"timestamp":"2026-09-22T15:29:59+00:00","event":"telegram_ai_answer_sent","telegram_user_id":769677723,"telegram_message_id":687174,"answer":"По частной или немосковской медсправке могут понадобиться дополнительные запросы инспектора, поэтому проверка иногда занимает заметно больше времени. Точный срок заранее гарантировать нельзя."}
{"timestamp":"2026-09-22T15:29:59+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":769677723,"telegram_message_id":687174}
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{"timestamp":"2026-09-22T15:30:28+00:00","event":"ai_skipped","telegram_user_id":8534910457,"telegram_message_id":687184,"reason":"support_mode_human"}
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{"timestamp":"2026-09-22T15:31:53+00:00","event":"ai_skipped","telegram_user_id":769677723,"telegram_message_id":687196,"reason":"support_mode_human"}
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{"timestamp":"2026-09-22T15:34:49+00:00","event":"ai_request","telegram_user_id":389889473,"telegram_message_id":687203,"message":"Добрый вечер!\n\nНаиболее удобные станции: верхние Лихоборы, селигерская, окружная, станции возле них\nТакже деловой центр, может, что-то в районе шелепихи\n\nУдобное время для занятий: по будням после 18:00 (если в районе Москвы сити), после 19:00 (если в районе верхних лихобор \nПо выходным в любое время в любом месте"}
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{"timestamp":"2026-09-22T15:36:12+00:00","event":"ai_skipped","telegram_user_id":769677723,"telegram_message_id":687205,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T15:36:49+00:00","event":"ai_error","telegram_user_id":389889473,"telegram_message_id":687203,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-22T15:36:49+00:00","event":"ai_error_handoff_sent","telegram_user_id":389889473,"telegram_message_id":687203}
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{"timestamp":"2026-09-22T15:37:39+00:00","event":"ai_skipped","telegram_user_id":769677723,"telegram_message_id":687211,"reason":"support_mode_human"}
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{"timestamp":"2026-09-22T15:39:45+00:00","event":"support_mode_check","telegram_user_id":389889473,"telegram_message_id":687219,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T15:39:45+00:00","event":"ai_skipped","telegram_user_id":389889473,"telegram_message_id":687219,"reason":"support_mode_human"}
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{"timestamp":"2026-09-22T15:39:47+00:00","event":"ai_skipped","telegram_user_id":887054687,"telegram_message_id":687220,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T15:41:17+00:00","event":"support_mode_check","telegram_user_id":8442015827,"telegram_message_id":687228,"support_mode":"AI"}
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{"timestamp":"2026-09-22T15:41:17+00:00","event":"ai_request","telegram_user_id":8442015827,"telegram_message_id":687228,"message":"Здравствуйте"}
{"timestamp":"2026-09-22T15:41:21+00:00","event":"ai_response","telegram_user_id":8442015827,"telegram_message_id":687228,"duration_ms":4887,"action":"ANSWER","answer":"Здравствуйте! Чем можем помочь?"}
{"timestamp":"2026-09-22T15:41:22+00:00","event":"telegram_ai_answer_sent","telegram_user_id":8442015827,"telegram_message_id":687228,"answer":"Здравствуйте! Чем можем помочь?"}
{"timestamp":"2026-09-22T15:41:22+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":8442015827,"telegram_message_id":687228}
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{"timestamp":"2026-09-22T15:42:46+00:00","event":"ai_skipped","telegram_user_id":769677723,"telegram_message_id":687232,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T15:43:42+00:00","event":"support_mode_check","telegram_user_id":972448388,"telegram_message_id":687236,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T15:43:42+00:00","event":"ai_skipped","telegram_user_id":972448388,"telegram_message_id":687236,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T15:43:50+00:00","event":"support_mode_check","telegram_user_id":8442015827,"telegram_message_id":687237,"support_mode":"AI"}
{"timestamp":"2026-09-22T15:43:50+00:00","event":"pipeline_check","telegram_user_id":8442015827,"telegram_message_id":687237,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T15:43:50+00:00","event":"ai_request","telegram_user_id":8442015827,"telegram_message_id":687237,"message":"Я хочу менять механики на автомат я был на  обучение на механике первый занятия было очень сложно"}
{"timestamp":"2026-09-22T15:45:50+00:00","event":"ai_error","telegram_user_id":8442015827,"telegram_message_id":687237,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120000 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-22T15:45:51+00:00","event":"ai_error_handoff_sent","telegram_user_id":8442015827,"telegram_message_id":687237}
{"timestamp":"2026-09-22T15:46:05+00:00","event":"support_mode_check","telegram_user_id":972448388,"telegram_message_id":687241,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T15:46:05+00:00","event":"ai_skipped","telegram_user_id":972448388,"telegram_message_id":687241,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T15:46:47+00:00","event":"support_mode_check","telegram_user_id":8442015827,"telegram_message_id":687244,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T15:46:47+00:00","event":"ai_skipped","telegram_user_id":8442015827,"telegram_message_id":687244,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T15:47:08+00:00","event":"support_mode_check","telegram_user_id":8442015827,"telegram_message_id":687246,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T15:47:08+00:00","event":"ai_skipped","telegram_user_id":8442015827,"telegram_message_id":687246,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T15:47:27+00:00","event":"support_mode_check","telegram_user_id":8442015827,"telegram_message_id":687247,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T15:47:27+00:00","event":"ai_skipped","telegram_user_id":8442015827,"telegram_message_id":687247,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T15:49:11+00:00","event":"support_mode_check","telegram_user_id":615327856,"telegram_message_id":687250,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T15:49:11+00:00","event":"ai_skipped","telegram_user_id":615327856,"telegram_message_id":687250,"reason":"support_mode_human"}
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{"timestamp":"2026-09-22T15:49:39+00:00","event":"ai_skipped","telegram_user_id":8442015827,"telegram_message_id":687253,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T15:49:42+00:00","event":"support_mode_check","telegram_user_id":8442015827,"telegram_message_id":687254,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T15:49:42+00:00","event":"ai_skipped","telegram_user_id":8442015827,"telegram_message_id":687254,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T15:50:15+00:00","event":"support_mode_check","telegram_user_id":8442015827,"telegram_message_id":687256,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T15:50:15+00:00","event":"ai_skipped","telegram_user_id":8442015827,"telegram_message_id":687256,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T15:50:38+00:00","event":"support_mode_check","telegram_user_id":255218831,"telegram_message_id":687260,"support_mode":"AI"}
{"timestamp":"2026-09-22T15:50:38+00:00","event":"pipeline_check","telegram_user_id":255218831,"telegram_message_id":687260,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T15:50:38+00:00","event":"ai_request","telegram_user_id":255218831,"telegram_message_id":687260,"message":"Спасибо большое!\nПодскажите, пожалуйста, с ней можно через телеграмм связаться?"}
{"timestamp":"2026-09-22T15:50:58+00:00","event":"support_mode_check","telegram_user_id":8442015827,"telegram_message_id":687261,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T15:50:58+00:00","event":"ai_skipped","telegram_user_id":8442015827,"telegram_message_id":687261,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T15:50:59+00:00","event":"support_mode_check","telegram_user_id":1262103343,"telegram_message_id":687262,"support_mode":"AI"}
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{"timestamp":"2026-09-22T15:50:59+00:00","event":"ai_request","telegram_user_id":1262103343,"telegram_message_id":687262,"message":"Можно мне открыть заново тест?"}
{"timestamp":"2026-09-22T15:51:39+00:00","event":"support_mode_check","telegram_user_id":255218831,"telegram_message_id":687266,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T15:51:39+00:00","event":"ai_skipped","telegram_user_id":255218831,"telegram_message_id":687266,"reason":"support_mode_human"}
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{"timestamp":"2026-09-22T15:52:07+00:00","event":"ai_skipped","telegram_user_id":1691056999,"telegram_message_id":687268,"reason":"support_mode_human"}
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{"timestamp":"2026-09-22T15:52:11+00:00","event":"handoff_requested","telegram_user_id":255218831,"telegram_message_id":687260,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-22T15:52:11+00:00","event":"handoff_mode_changed","telegram_user_id":255218831,"telegram_message_id":687260,"first_handoff":false}
{"timestamp":"2026-09-22T15:52:11+00:00","event":"handoff_telegram_message_sent","telegram_user_id":255218831,"telegram_message_id":687260}
{"timestamp":"2026-09-22T15:52:11+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":255218831,"telegram_message_id":687260}
{"timestamp":"2026-09-22T15:52:11+00:00","event":"ai_response","telegram_user_id":1262103343,"telegram_message_id":687262,"duration_ms":72727,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-22T15:52:11+00:00","event":"handoff_requested","telegram_user_id":1262103343,"telegram_message_id":687262,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-22T15:52:11+00:00","event":"handoff_mode_changed","telegram_user_id":1262103343,"telegram_message_id":687262,"first_handoff":false}
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{"timestamp":"2026-09-22T15:52:12+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1262103343,"telegram_message_id":687262}
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{"timestamp":"2026-09-22T15:52:13+00:00","event":"ai_skipped","telegram_user_id":1691056999,"telegram_message_id":687271,"reason":"support_mode_human"}
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{"timestamp":"2026-09-22T15:52:24+00:00","event":"ai_skipped","telegram_user_id":1691056999,"telegram_message_id":687275,"reason":"support_mode_human"}
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{"timestamp":"2026-09-22T15:52:32+00:00","event":"ai_skipped","telegram_user_id":1691056999,"telegram_message_id":687276,"reason":"support_mode_human"}
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{"timestamp":"2026-09-22T15:53:23+00:00","event":"pipeline_check","telegram_user_id":1041868342,"telegram_message_id":687279,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
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{"timestamp":"2026-09-22T15:59:28+00:00","event":"ai_request","telegram_user_id":7506652846,"telegram_message_id":687307,"message":"Яна добрых вечеров."}
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{"timestamp":"2026-09-22T15:59:49+00:00","event":"ai_request","telegram_user_id":7506652846,"telegram_message_id":687310,"message":"Вопрос по обучению"}
{"timestamp":"2026-09-22T15:59:59+00:00","event":"support_mode_check","telegram_user_id":8534910457,"telegram_message_id":687320,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T15:59:59+00:00","event":"ai_skipped","telegram_user_id":8534910457,"telegram_message_id":687320,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T16:00:54+00:00","event":"support_mode_check","telegram_user_id":7506652846,"telegram_message_id":687324,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T16:00:54+00:00","event":"ai_skipped","telegram_user_id":7506652846,"telegram_message_id":687324,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T16:00:57+00:00","event":"support_mode_check","telegram_user_id":8534910457,"telegram_message_id":687325,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-22T16:01:18+00:00","event":"support_mode_check","telegram_user_id":1691056999,"telegram_message_id":687328,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T16:01:18+00:00","event":"ai_skipped","telegram_user_id":1691056999,"telegram_message_id":687328,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T16:01:28+00:00","event":"ai_error","telegram_user_id":7506652846,"telegram_message_id":687307,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120000 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-22T16:01:29+00:00","event":"ai_error_handoff_sent","telegram_user_id":7506652846,"telegram_message_id":687307}
{"timestamp":"2026-09-22T16:01:30+00:00","event":"ai_response","telegram_user_id":7506652846,"telegram_message_id":687310,"duration_ms":100316,"action":"ANSWER","answer":"Обучение проходит поэтапно:\n\n1. Оплата и доступ к теории.\n2. Регистрация документов после второго взноса и полного комплекта документов. Это отдельный параллельный процесс.\n3. После более 50% теории, оригинала медсправки и третьего взноса — допуск к практике и назначение инструктора.\n4. После 100% теории — внутренний теоретический экзамен.\n5. После 100% штатной практики — внутренний практический экзамен.\n6. После сдачи обоих внутренних экзаменов — экзамены в ГИБДД с автошколой или получение документов для самостоятельной сдачи.\n\nЕсли оплата была полной, денежные этапы считаются закрытыми."}
{"timestamp":"2026-09-22T16:01:32+00:00","event":"telegram_ai_answer_sent","telegram_user_id":7506652846,"telegram_message_id":687310,"answer":"Обучение проходит поэтапно:\n\n1. Оплата и доступ к теории.\n2. Регистрация документов после второго взноса и полного комплекта документов. Это отдельный параллельный процесс.\n3. После более 50% теории, оригинала медсправки и третьего взноса — допуск к практике и назначение инструктора.\n4. После 100% теории — внутренний теоретический экзамен.\n5. После 100% штатной практики — внутренний практический экзамен.\n6. После сдачи обоих внутренних экзаменов — экзамены в ГИБДД с автошколой или получение документов для самостоятельной сдачи.\n\nЕсли оплата была полной, денежные этапы считаются закрытыми."}
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{"timestamp":"2026-09-22T16:09:21+00:00","event":"ai_request","telegram_user_id":1495716121,"telegram_message_id":687355,"message":"здравствуйте, как узнать пароль"}
{"timestamp":"2026-09-22T16:09:32+00:00","event":"ai_response","telegram_user_id":1495716121,"telegram_message_id":687355,"duration_ms":11554,"action":"ANSWER","answer":"Чтобы получить логин и пароль, обратитесь в поддержку автошколы — мы повторно отправим данные. Обычно они приходят по SMS."}
{"timestamp":"2026-09-22T16:09:33+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1495716121,"telegram_message_id":687355,"answer":"Чтобы получить логин и пароль, обратитесь в поддержку автошколы — мы повторно отправим данные. Обычно они приходят по SMS."}
{"timestamp":"2026-09-22T16:09:33+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1495716121,"telegram_message_id":687355}
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{"timestamp":"2026-09-22T16:30:45+00:00","event":"ai_skipped","telegram_user_id":7506652846,"telegram_message_id":687398,"reason":"support_mode_human"}
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{"timestamp":"2026-09-22T16:31:41+00:00","event":"ai_skipped","telegram_user_id":1041868342,"telegram_message_id":687399,"reason":"support_mode_human"}
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{"timestamp":"2026-09-22T16:37:18+00:00","event":"ai_skipped","telegram_user_id":351650995,"telegram_message_id":687415,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T16:41:30+00:00","event":"support_mode_check","telegram_user_id":1311776454,"telegram_message_id":687428,"support_mode":"AI"}
{"timestamp":"2026-09-22T16:41:30+00:00","event":"pipeline_check","telegram_user_id":1311776454,"telegram_message_id":687428,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-22T16:41:30+00:00","event":"ai_request","telegram_user_id":1311776454,"telegram_message_id":687428,"message":"Добрый вечер"}
{"timestamp":"2026-09-22T16:41:33+00:00","event":"ai_response","telegram_user_id":1311776454,"telegram_message_id":687428,"duration_ms":3034,"action":"ANSWER","answer":"Добрый вечер! Чем могу помочь?"}
{"timestamp":"2026-09-22T16:41:34+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1311776454,"telegram_message_id":687428,"answer":"Добрый вечер! Чем могу помочь?"}
{"timestamp":"2026-09-22T16:41:34+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1311776454,"telegram_message_id":687428}
{"timestamp":"2026-09-22T16:41:43+00:00","event":"support_mode_check","telegram_user_id":1311776454,"telegram_message_id":687431,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T16:41:43+00:00","event":"ai_skipped","telegram_user_id":1311776454,"telegram_message_id":687431,"reason":"support_mode_human"}
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{"timestamp":"2026-09-22T16:42:51+00:00","event":"ai_skipped","telegram_user_id":1311776454,"telegram_message_id":687435,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T16:44:34+00:00","event":"support_mode_check","telegram_user_id":6818808681,"telegram_message_id":687436,"support_mode":"HUMAN"}
{"timestamp":"2026-09-22T16:44:34+00:00","event":"ai_skipped","telegram_user_id":6818808681,"telegram_message_id":687436,"reason":"support_mode_human"}
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{"timestamp":"2026-09-22T16:57:36+00:00","event":"ai_skipped","telegram_user_id":6818808681,"telegram_message_id":687452,"reason":"support_mode_human"}
{"timestamp":"2026-09-22T17:10:15+00:00","event":"support_mode_check","telegram_user_id":1180967686,"telegram_message_id":687456,"support_mode":"AI"}
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{"timestamp":"2026-09-22T17:54:16+00:00","event":"support_mode_check","telegram_user_id":5701125517,"telegram_message_id":687468,"support_mode":"AI"}
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{"timestamp":"2026-09-22T17:54:16+00:00","event":"ai_request","telegram_user_id":5701125517,"telegram_message_id":687468,"message":"Добрый день. у меня 25.09 оплата. до которого часа она должна поступить?"}
{"timestamp":"2026-09-22T17:54:20+00:00","event":"ai_response","telegram_user_id":5701125517,"telegram_message_id":687468,"duration_ms":4487,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-22T18:00:09+00:00","event":"support_mode_check","telegram_user_id":358173474,"telegram_message_id":687477,"support_mode":"AI"}
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{"timestamp":"2026-09-22T18:00:12+00:00","event":"ai_request","telegram_user_id":358173474,"telegram_message_id":687477,"message":"Добрый день, первая попытка включена в стоимость обучения (подача мотоцикла)?"}
{"timestamp":"2026-09-22T18:00:19+00:00","event":"ai_response","telegram_user_id":358173474,"telegram_message_id":687477,"duration_ms":7489,"action":"ANSWER","answer":"Да, первая попытка практического экзамена в ГИБДД с мотоциклом автошколы включена в стоимость обучения. Последующие попытки — 2 000 ₽ за аренду мотоцикла."}
{"timestamp":"2026-09-22T18:00:19+00:00","event":"telegram_ai_answer_sent","telegram_user_id":358173474,"telegram_message_id":687477,"answer":"Да, первая попытка практического экзамена в ГИБДД с мотоциклом автошколы включена в стоимость обучения. Последующие попытки — 2 000 ₽ за аренду мотоцикла."}
{"timestamp":"2026-09-22T18:00:20+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":358173474,"telegram_message_id":687477}
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{"timestamp":"2026-09-22T18:01:00+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":941007469,"telegram_message_id":687480}
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{"timestamp":"2026-09-22T18:23:36+00:00","event":"ai_request","telegram_user_id":1963008,"telegram_message_id":687486,"message":"Да, получил, спасибо!"}
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{"timestamp":"2026-09-22T19:16:04+00:00","event":"ai_request","telegram_user_id":1098031692,"telegram_message_id":687492,"message":"Здравствуйте, у меня прошло 7 занятие, назначьте инструктора для практики пожалуйста"}
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{"timestamp":"2026-09-23T02:29:13+00:00","event":"ai_request","telegram_user_id":782641834,"telegram_message_id":687532,"message":"Здравствуйте, как купить в подарок дополнительные часы вождения?"}
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{"timestamp":"2026-09-23T05:50:46+00:00","event":"contact_lead_checked","telegram_user_id":374706340,"telegram_message_id":687547,"contact_id":42153487,"amo_lead_id":41661237,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-23T05:50:46+00:00","event":"contact_ai_lead_found","telegram_user_id":374706340,"telegram_message_id":687547,"contact_id":42153487,"amo_lead_id":41661237,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-23T05:50:46+00:00","event":"pipeline_check","telegram_user_id":374706340,"telegram_message_id":687547,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T05:50:46+00:00","event":"ai_request","telegram_user_id":374706340,"telegram_message_id":687547,"message":"Доброе утро ☀️ жду доступ к экзамену"}
{"timestamp":"2026-09-23T05:51:40+00:00","event":"ai_response","telegram_user_id":374706340,"telegram_message_id":687547,"duration_ms":53969,"action":"ANSWER","answer":"Если речь о внутреннем практическом экзамене: при 100% штатной практики вас добавляют в общий Telegram-чат, где публикуют расписание. Проверьте чат и следите за датой экзамена."}
{"timestamp":"2026-09-23T05:51:41+00:00","event":"telegram_ai_answer_sent","telegram_user_id":374706340,"telegram_message_id":687547,"answer":"Если речь о внутреннем практическом экзамене: при 100% штатной практики вас добавляют в общий Telegram-чат, где публикуют расписание. Проверьте чат и следите за датой экзамена."}
{"timestamp":"2026-09-23T05:51:41+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":374706340,"telegram_message_id":687547}
{"timestamp":"2026-09-23T05:56:35+00:00","event":"support_mode_check","telegram_user_id":862541018,"telegram_message_id":687555,"support_mode":"AI"}
{"timestamp":"2026-09-23T05:56:35+00:00","event":"pipeline_check","telegram_user_id":862541018,"telegram_message_id":687555,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T05:56:35+00:00","event":"ai_request","telegram_user_id":862541018,"telegram_message_id":687555,"message":"У тебя другой инструктор, завтра не приходи"}
{"timestamp":"2026-09-23T05:56:37+00:00","event":"ai_response","telegram_user_id":862541018,"telegram_message_id":687555,"duration_ms":2745,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-23T05:56:37+00:00","event":"handoff_requested","telegram_user_id":862541018,"telegram_message_id":687555,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-23T05:56:37+00:00","event":"handoff_mode_changed","telegram_user_id":862541018,"telegram_message_id":687555,"first_handoff":false}
{"timestamp":"2026-09-23T05:56:38+00:00","event":"handoff_telegram_message_sent","telegram_user_id":862541018,"telegram_message_id":687555}
{"timestamp":"2026-09-23T05:56:38+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":862541018,"telegram_message_id":687555}
{"timestamp":"2026-09-23T05:56:53+00:00","event":"support_mode_check","telegram_user_id":862541018,"telegram_message_id":687560,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T05:56:53+00:00","event":"ai_skipped","telegram_user_id":862541018,"telegram_message_id":687560,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T05:57:21+00:00","event":"support_mode_check","telegram_user_id":862541018,"telegram_message_id":687565,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T05:57:21+00:00","event":"ai_skipped","telegram_user_id":862541018,"telegram_message_id":687565,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T05:57:34+00:00","event":"support_mode_check","telegram_user_id":862541018,"telegram_message_id":687567,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T05:57:34+00:00","event":"ai_skipped","telegram_user_id":862541018,"telegram_message_id":687567,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T06:07:06+00:00","event":"support_mode_check","telegram_user_id":446737888,"telegram_message_id":687568,"support_mode":"AI"}
{"timestamp":"2026-09-23T06:07:06+00:00","event":"pipeline_check","telegram_user_id":446737888,"telegram_message_id":687568,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T06:07:06+00:00","event":"ai_request","telegram_user_id":446737888,"telegram_message_id":687568,"message":"все сдала,\nхочу на экзамен в гибдд с группой"}
{"timestamp":"2026-09-23T06:07:23+00:00","event":"ai_response","telegram_user_id":446737888,"telegram_message_id":687568,"duration_ms":16935,"action":"ANSWER","answer":"Если сданы оба внутренних экзамена и внесена полная оплата, вы можете сдавать экзамены в ГИБДД с автошколой. Следуйте инструкциям представителя автошколы в экзаменационном чате."}
{"timestamp":"2026-09-23T06:07:24+00:00","event":"telegram_ai_answer_sent","telegram_user_id":446737888,"telegram_message_id":687568,"answer":"Если сданы оба внутренних экзамена и внесена полная оплата, вы можете сдавать экзамены в ГИБДД с автошколой. Следуйте инструкциям представителя автошколы в экзаменационном чате."}
{"timestamp":"2026-09-23T06:07:24+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":446737888,"telegram_message_id":687568}
{"timestamp":"2026-09-23T06:23:29+00:00","event":"support_mode_check","telegram_user_id":374706340,"telegram_message_id":687577,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T06:23:29+00:00","event":"ai_skipped","telegram_user_id":374706340,"telegram_message_id":687577,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T06:24:45+00:00","event":"support_mode_check","telegram_user_id":134556049,"telegram_message_id":687580,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T06:24:45+00:00","event":"ai_skipped","telegram_user_id":134556049,"telegram_message_id":687580,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T06:31:35+00:00","event":"support_mode_check","telegram_user_id":1810672210,"telegram_message_id":687598,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T06:31:35+00:00","event":"ai_skipped","telegram_user_id":1810672210,"telegram_message_id":687598,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T06:33:13+00:00","event":"support_mode_check","telegram_user_id":8442015827,"telegram_message_id":687599,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T06:33:13+00:00","event":"ai_skipped","telegram_user_id":8442015827,"telegram_message_id":687599,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T06:33:40+00:00","event":"support_mode_check","telegram_user_id":8442015827,"telegram_message_id":687600,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T06:33:40+00:00","event":"ai_skipped","telegram_user_id":8442015827,"telegram_message_id":687600,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T06:38:58+00:00","event":"support_mode_check","telegram_user_id":7506652846,"telegram_message_id":687603,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T06:38:58+00:00","event":"ai_skipped","telegram_user_id":7506652846,"telegram_message_id":687603,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T06:39:50+00:00","event":"support_mode_check","telegram_user_id":7506652846,"telegram_message_id":687605,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T06:39:50+00:00","event":"ai_skipped","telegram_user_id":7506652846,"telegram_message_id":687605,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T06:40:06+00:00","event":"support_mode_check","telegram_user_id":862541018,"telegram_message_id":687606,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T06:40:06+00:00","event":"ai_skipped","telegram_user_id":862541018,"telegram_message_id":687606,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T06:43:10+00:00","event":"support_mode_check","telegram_user_id":7506652846,"telegram_message_id":687609,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T06:43:10+00:00","event":"ai_skipped","telegram_user_id":7506652846,"telegram_message_id":687609,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T06:44:40+00:00","event":"support_mode_check","telegram_user_id":1810672210,"telegram_message_id":687611,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T06:44:40+00:00","event":"ai_skipped","telegram_user_id":1810672210,"telegram_message_id":687611,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T06:48:08+00:00","event":"support_mode_check","telegram_user_id":862541018,"telegram_message_id":687614,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T06:48:08+00:00","event":"ai_skipped","telegram_user_id":862541018,"telegram_message_id":687614,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T06:49:30+00:00","event":"support_mode_check","telegram_user_id":8442015827,"telegram_message_id":687615,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T06:49:30+00:00","event":"ai_skipped","telegram_user_id":8442015827,"telegram_message_id":687615,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T06:49:56+00:00","event":"support_mode_check","telegram_user_id":7506652846,"telegram_message_id":687617,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T06:49:56+00:00","event":"ai_skipped","telegram_user_id":7506652846,"telegram_message_id":687617,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T06:53:23+00:00","event":"support_mode_check","telegram_user_id":7506652846,"telegram_message_id":687620,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T06:53:23+00:00","event":"ai_skipped","telegram_user_id":7506652846,"telegram_message_id":687620,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T06:54:04+00:00","event":"support_mode_check","telegram_user_id":7506652846,"telegram_message_id":687628,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T06:54:04+00:00","event":"ai_skipped","telegram_user_id":7506652846,"telegram_message_id":687628,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T06:54:15+00:00","event":"support_mode_check","telegram_user_id":8442015827,"telegram_message_id":687630,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T06:54:15+00:00","event":"ai_skipped","telegram_user_id":8442015827,"telegram_message_id":687630,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T06:56:35+00:00","event":"support_mode_check","telegram_user_id":8442015827,"telegram_message_id":687632,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T06:56:35+00:00","event":"ai_skipped","telegram_user_id":8442015827,"telegram_message_id":687632,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T06:58:24+00:00","event":"support_mode_check","telegram_user_id":862541018,"telegram_message_id":687633,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T06:58:24+00:00","event":"ai_skipped","telegram_user_id":862541018,"telegram_message_id":687633,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T06:58:45+00:00","event":"support_mode_check","telegram_user_id":862541018,"telegram_message_id":687634,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T06:58:45+00:00","event":"ai_skipped","telegram_user_id":862541018,"telegram_message_id":687634,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T07:02:28+00:00","event":"support_mode_check","telegram_user_id":7506652846,"telegram_message_id":687638,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T07:02:28+00:00","event":"ai_skipped","telegram_user_id":7506652846,"telegram_message_id":687638,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T07:04:54+00:00","event":"support_mode_check","telegram_user_id":7506652846,"telegram_message_id":687641,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T07:04:54+00:00","event":"ai_skipped","telegram_user_id":7506652846,"telegram_message_id":687641,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T07:06:43+00:00","event":"support_mode_check","telegram_user_id":7506652846,"telegram_message_id":687644,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T07:06:43+00:00","event":"ai_skipped","telegram_user_id":7506652846,"telegram_message_id":687644,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T07:08:09+00:00","event":"support_mode_check","telegram_user_id":7506652846,"telegram_message_id":687645,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T07:08:09+00:00","event":"ai_skipped","telegram_user_id":7506652846,"telegram_message_id":687645,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T07:11:05+00:00","event":"support_mode_check","telegram_user_id":7506652846,"telegram_message_id":687648,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T07:11:05+00:00","event":"ai_skipped","telegram_user_id":7506652846,"telegram_message_id":687648,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T07:12:08+00:00","event":"support_mode_check","telegram_user_id":768172862,"telegram_message_id":687650,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T07:12:08+00:00","event":"ai_skipped","telegram_user_id":768172862,"telegram_message_id":687650,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T07:12:14+00:00","event":"support_mode_check","telegram_user_id":768172862,"telegram_message_id":687651,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T07:12:14+00:00","event":"ai_skipped","telegram_user_id":768172862,"telegram_message_id":687651,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T07:12:20+00:00","event":"support_mode_check","telegram_user_id":768172862,"telegram_message_id":687652,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T07:12:20+00:00","event":"ai_skipped","telegram_user_id":768172862,"telegram_message_id":687652,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T07:15:58+00:00","event":"support_mode_check","telegram_user_id":789767619,"telegram_message_id":687655,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T07:15:58+00:00","event":"ai_skipped","telegram_user_id":789767619,"telegram_message_id":687655,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T07:17:21+00:00","event":"support_mode_check","telegram_user_id":1243713243,"telegram_message_id":687658,"support_mode":"AI"}
{"timestamp":"2026-09-23T07:17:21+00:00","event":"pipeline_check","telegram_user_id":1243713243,"telegram_message_id":687658,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T07:17:21+00:00","event":"ai_request","telegram_user_id":1243713243,"telegram_message_id":687658,"message":"Здравствуйте, когда я могу забрать документы"}
{"timestamp":"2026-09-23T07:18:06+00:00","event":"ai_response","telegram_user_id":1243713243,"telegram_message_id":687658,"duration_ms":44957,"action":"ANSWER","answer":"Документы об окончании выдают по средам и субботам. Перед поездкой нужно предварительно согласовать выдачу и уточнить, в каком офисе находятся документы."}
{"timestamp":"2026-09-23T07:18:06+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1243713243,"telegram_message_id":687658,"answer":"Документы об окончании выдают по средам и субботам. Перед поездкой нужно предварительно согласовать выдачу и уточнить, в каком офисе находятся документы."}
{"timestamp":"2026-09-23T07:18:06+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1243713243,"telegram_message_id":687658}
{"timestamp":"2026-09-23T07:19:02+00:00","event":"support_mode_check","telegram_user_id":1243713243,"telegram_message_id":687661,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T07:19:02+00:00","event":"ai_skipped","telegram_user_id":1243713243,"telegram_message_id":687661,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T07:22:03+00:00","event":"support_mode_check","telegram_user_id":521661742,"telegram_message_id":687668,"support_mode":"AI"}
{"timestamp":"2026-09-23T07:22:03+00:00","event":"pipeline_check","telegram_user_id":521661742,"telegram_message_id":687668,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T07:22:03+00:00","event":"ai_request","telegram_user_id":521661742,"telegram_message_id":687668,"message":"Здравствуйте, могу уточнить сколько ещё нужно подождать по времени ?"}
{"timestamp":"2026-09-23T07:23:20+00:00","event":"ai_response","telegram_user_id":521661742,"telegram_message_id":687668,"duration_ms":76810,"action":"ANSWER","answer":"Подскажите, пожалуйста, чего именно вы ожидаете: назначения инструктора, проверки справки или другого этапа?"}
{"timestamp":"2026-09-23T07:23:20+00:00","event":"telegram_ai_answer_sent","telegram_user_id":521661742,"telegram_message_id":687668,"answer":"Подскажите, пожалуйста, чего именно вы ожидаете: назначения инструктора, проверки справки или другого этапа?"}
{"timestamp":"2026-09-23T07:23:20+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":521661742,"telegram_message_id":687668}
{"timestamp":"2026-09-23T07:23:42+00:00","event":"support_mode_check","telegram_user_id":521661742,"telegram_message_id":687673,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T07:23:42+00:00","event":"ai_skipped","telegram_user_id":521661742,"telegram_message_id":687673,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T07:24:06+00:00","event":"support_mode_check","telegram_user_id":521661742,"telegram_message_id":687674,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T07:24:06+00:00","event":"ai_skipped","telegram_user_id":521661742,"telegram_message_id":687674,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T07:25:14+00:00","event":"support_mode_check","telegram_user_id":1396887915,"telegram_message_id":687677,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T07:25:14+00:00","event":"ai_skipped","telegram_user_id":1396887915,"telegram_message_id":687677,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T07:27:35+00:00","event":"support_mode_check","telegram_user_id":1003563787,"telegram_message_id":687683,"support_mode":"AI"}
{"timestamp":"2026-09-23T07:27:35+00:00","event":"pipeline_check","telegram_user_id":1003563787,"telegram_message_id":687683,"amo_pipeline_id":"3768526","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T07:27:35+00:00","event":"ai_skipped","telegram_user_id":1003563787,"telegram_message_id":687683,"reason":"wrong_pipeline","amo_pipeline_id":"3768526","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T07:29:37+00:00","event":"support_mode_check","telegram_user_id":941007469,"telegram_message_id":687688,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T07:29:37+00:00","event":"ai_skipped","telegram_user_id":941007469,"telegram_message_id":687688,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T07:30:43+00:00","event":"support_mode_check","telegram_user_id":1003563787,"telegram_message_id":687695,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T07:30:43+00:00","event":"ai_skipped","telegram_user_id":1003563787,"telegram_message_id":687695,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T07:35:06+00:00","event":"support_mode_check","telegram_user_id":798505535,"telegram_message_id":687705,"support_mode":"AI"}
{"timestamp":"2026-09-23T07:35:06+00:00","event":"pipeline_check","telegram_user_id":798505535,"telegram_message_id":687705,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T07:35:06+00:00","event":"ai_request","telegram_user_id":798505535,"telegram_message_id":687705,"message":"1. Водный стадион, речной вокзал, беломорская, ховрино\n2. Время занятий желательно вечер, если брать свободные дни, то без разницы, занятия желательно по средам и в выходные, если другие дни - то вечер"}
{"timestamp":"2026-09-23T07:35:51+00:00","event":"ai_response","telegram_user_id":798505535,"telegram_message_id":687705,"duration_ms":45333,"action":"ANSWER","answer":"Удобные локации: Водный стадион, Речной вокзал, Беломорская и Ховрино. Предпочтительное время — вечер; по возможности занятия по средам и в выходные. В свободные дни время не принципиально. Если вы уже допущены к практике, инструктора назначают по вторникам и пятницам; первое занятие обычно начинается через 1–2 недели после назначения."}
{"timestamp":"2026-09-23T07:35:51+00:00","event":"telegram_ai_answer_sent","telegram_user_id":798505535,"telegram_message_id":687705,"answer":"Удобные локации: Водный стадион, Речной вокзал, Беломорская и Ховрино. Предпочтительное время — вечер; по возможности занятия по средам и в выходные. В свободные дни время не принципиально. Если вы уже допущены к практике, инструктора назначают по вторникам и пятницам; первое занятие обычно начинается через 1–2 недели после назначения."}
{"timestamp":"2026-09-23T07:35:51+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":798505535,"telegram_message_id":687705}
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{"timestamp":"2026-09-23T07:36:27+00:00","event":"pipeline_fetch_skipped","telegram_user_id":5847585739,"telegram_message_id":687710,"reason":"amo_lead_id_and_legacy_leadid_empty"}
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{"timestamp":"2026-09-23T07:36:27+00:00","event":"ai_skipped","telegram_user_id":5847585739,"telegram_message_id":687710,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T07:36:36+00:00","event":"support_mode_check","telegram_user_id":5847585739,"telegram_message_id":687712,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T07:36:36+00:00","event":"ai_skipped","telegram_user_id":5847585739,"telegram_message_id":687712,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T07:36:41+00:00","event":"support_mode_check","telegram_user_id":5847585739,"telegram_message_id":687713,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T07:36:41+00:00","event":"ai_skipped","telegram_user_id":5847585739,"telegram_message_id":687713,"reason":"support_mode_human"}
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{"timestamp":"2026-09-23T07:36:42+00:00","event":"ai_skipped","telegram_user_id":5847585739,"telegram_message_id":687714,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T07:37:40+00:00","event":"support_mode_check","telegram_user_id":926005613,"telegram_message_id":687716,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T07:37:40+00:00","event":"ai_skipped","telegram_user_id":926005613,"telegram_message_id":687716,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T07:39:12+00:00","event":"support_mode_check","telegram_user_id":5847585739,"telegram_message_id":687720,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T07:39:12+00:00","event":"ai_skipped","telegram_user_id":5847585739,"telegram_message_id":687720,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T07:41:32+00:00","event":"support_mode_check","telegram_user_id":5847585739,"telegram_message_id":687723,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T07:41:32+00:00","event":"ai_skipped","telegram_user_id":5847585739,"telegram_message_id":687723,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T07:41:39+00:00","event":"support_mode_check","telegram_user_id":5847585739,"telegram_message_id":687724,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T07:41:39+00:00","event":"ai_skipped","telegram_user_id":5847585739,"telegram_message_id":687724,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T07:41:54+00:00","event":"support_mode_check","telegram_user_id":5847585739,"telegram_message_id":687725,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T07:41:54+00:00","event":"ai_skipped","telegram_user_id":5847585739,"telegram_message_id":687725,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T07:47:10+00:00","event":"support_mode_check","telegram_user_id":742435535,"telegram_message_id":687731,"support_mode":"AI"}
{"timestamp":"2026-09-23T07:47:10+00:00","event":"pipeline_missing_in_db","telegram_user_id":742435535,"telegram_message_id":687731,"amo_lead_id":null}
{"timestamp":"2026-09-23T07:47:10+00:00","event":"legacy_leadid_check","telegram_user_id":742435535,"telegram_message_id":687731,"legacy_leadid":"0"}
{"timestamp":"2026-09-23T07:47:10+00:00","event":"pipeline_fetch_skipped","telegram_user_id":742435535,"telegram_message_id":687731,"reason":"amo_lead_id_and_legacy_leadid_empty"}
{"timestamp":"2026-09-23T07:47:10+00:00","event":"pipeline_check","telegram_user_id":742435535,"telegram_message_id":687731,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T07:47:10+00:00","event":"ai_skipped","telegram_user_id":742435535,"telegram_message_id":687731,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T07:48:11+00:00","event":"support_mode_check","telegram_user_id":814306887,"telegram_message_id":687733,"support_mode":"AI"}
{"timestamp":"2026-09-23T07:48:11+00:00","event":"pipeline_missing_in_db","telegram_user_id":814306887,"telegram_message_id":687733,"amo_lead_id":null}
{"timestamp":"2026-09-23T07:48:11+00:00","event":"legacy_leadid_check","telegram_user_id":814306887,"telegram_message_id":687733,"legacy_leadid":"40333041"}
{"timestamp":"2026-09-23T07:48:12+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":814306887,"telegram_message_id":687733,"amo_lead_id":40333041,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-23T07:48:12+00:00","event":"pipeline_check","telegram_user_id":814306887,"telegram_message_id":687733,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T07:48:12+00:00","event":"ai_request","telegram_user_id":814306887,"telegram_message_id":687733,"message":"Здравствуйте! Можно узнать срок действия моего договора\nДо 14.10 же? Если не ошибаюсь"}
{"timestamp":"2026-09-23T07:48:16+00:00","event":"ai_response","telegram_user_id":814306887,"telegram_message_id":687733,"duration_ms":3656,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-23T07:48:16+00:00","event":"handoff_requested","telegram_user_id":814306887,"telegram_message_id":687733,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-23T07:48:16+00:00","event":"handoff_mode_changed","telegram_user_id":814306887,"telegram_message_id":687733,"first_handoff":true}
{"timestamp":"2026-09-23T07:48:16+00:00","event":"sensei_prepare","telegram_user_id":814306887,"telegram_message_id":687733,"amo_lead_id":"40333041"}
{"timestamp":"2026-09-23T07:48:18+00:00","event":"sensei_started","telegram_user_id":814306887,"telegram_message_id":687733,"amo_lead_id":"40333041","result":true}
{"timestamp":"2026-09-23T07:48:18+00:00","event":"handoff_telegram_message_sent","telegram_user_id":814306887,"telegram_message_id":687733}
{"timestamp":"2026-09-23T07:48:19+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":814306887,"telegram_message_id":687733}
{"timestamp":"2026-09-23T07:48:58+00:00","event":"support_mode_check","telegram_user_id":742435535,"telegram_message_id":687738,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T07:48:58+00:00","event":"ai_skipped","telegram_user_id":742435535,"telegram_message_id":687738,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T07:52:08+00:00","event":"support_mode_check","telegram_user_id":1631270687,"telegram_message_id":687741,"support_mode":"AI"}
{"timestamp":"2026-09-23T07:52:08+00:00","event":"pipeline_check","telegram_user_id":1631270687,"telegram_message_id":687741,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T07:52:08+00:00","event":"ai_skipped","telegram_user_id":1631270687,"telegram_message_id":687741,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T07:52:16+00:00","event":"support_mode_check","telegram_user_id":421769447,"telegram_message_id":687743,"support_mode":"AI"}
{"timestamp":"2026-09-23T07:52:16+00:00","event":"pipeline_missing_in_db","telegram_user_id":421769447,"telegram_message_id":687743,"amo_lead_id":null}
{"timestamp":"2026-09-23T07:52:16+00:00","event":"legacy_leadid_check","telegram_user_id":421769447,"telegram_message_id":687743,"legacy_leadid":"41200223"}
{"timestamp":"2026-09-23T07:52:18+00:00","event":"support_mode_check","telegram_user_id":491775649,"telegram_message_id":687744,"support_mode":"AI"}
{"timestamp":"2026-09-23T07:52:18+00:00","event":"pipeline_check","telegram_user_id":491775649,"telegram_message_id":687744,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T07:52:18+00:00","event":"ai_request","telegram_user_id":491775649,"telegram_message_id":687744,"message":"Добрый день"}
{"timestamp":"2026-09-23T07:52:19+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":421769447,"telegram_message_id":687743,"contact_id":41200223,"linked_leads_count":2}
{"timestamp":"2026-09-23T07:52:19+00:00","event":"contact_lead_checked","telegram_user_id":421769447,"telegram_message_id":687743,"contact_id":41200223,"amo_lead_id":40816865,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-23T07:52:20+00:00","event":"contact_lead_checked","telegram_user_id":421769447,"telegram_message_id":687743,"contact_id":41200223,"amo_lead_id":40934251,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-23T07:52:20+00:00","event":"contact_ai_lead_found","telegram_user_id":421769447,"telegram_message_id":687743,"contact_id":41200223,"amo_lead_id":40934251,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-23T07:52:20+00:00","event":"pipeline_check","telegram_user_id":421769447,"telegram_message_id":687743,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T07:52:20+00:00","event":"ai_request","telegram_user_id":421769447,"telegram_message_id":687743,"message":"Добрый день! А подскажите, пожалуйста, по внутреннему экзамену. Он как назначается?"}
{"timestamp":"2026-09-23T07:52:21+00:00","event":"ai_response","telegram_user_id":491775649,"telegram_message_id":687744,"duration_ms":3069,"action":"ANSWER","answer":"Добрый день! Чем могу помочь?"}
{"timestamp":"2026-09-23T07:52:21+00:00","event":"telegram_ai_answer_sent","telegram_user_id":491775649,"telegram_message_id":687744,"answer":"Добрый день! Чем могу помочь?"}
{"timestamp":"2026-09-23T07:52:21+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":491775649,"telegram_message_id":687744}
{"timestamp":"2026-09-23T07:52:27+00:00","event":"ai_response","telegram_user_id":421769447,"telegram_message_id":687743,"duration_ms":6499,"action":"ANSWER","answer":"Если вы про внутренний практический экзамен: после 100% штатной практики вас добавляют в общий Telegram-чат, где публикуют расписание. Нужно приехать в назначенное время. По внутренней теории у меня нет подтверждённой информации."}
{"timestamp":"2026-09-23T07:52:27+00:00","event":"telegram_ai_answer_sent","telegram_user_id":421769447,"telegram_message_id":687743,"answer":"Если вы про внутренний практический экзамен: после 100% штатной практики вас добавляют в общий Telegram-чат, где публикуют расписание. Нужно приехать в назначенное время. По внутренней теории у меня нет подтверждённой информации."}
{"timestamp":"2026-09-23T07:52:27+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":421769447,"telegram_message_id":687743}
{"timestamp":"2026-09-23T07:52:48+00:00","event":"support_mode_check","telegram_user_id":491775649,"telegram_message_id":687749,"support_mode":"AI"}
{"timestamp":"2026-09-23T07:52:48+00:00","event":"pipeline_check","telegram_user_id":491775649,"telegram_message_id":687749,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T07:52:48+00:00","event":"ai_request","telegram_user_id":491775649,"telegram_message_id":687749,"message":"Мне отдали не все документы справки не все в наличии"}
{"timestamp":"2026-09-23T07:52:51+00:00","event":"ai_response","telegram_user_id":491775649,"telegram_message_id":687749,"duration_ms":3037,"action":"ANSWER","answer":"Каких именно документов не хватает? Для регистрации нужен полный комплект: оригинал медсправки 003-В/у, паспорт, регистрация/прописка и СНИЛС."}
{"timestamp":"2026-09-23T07:52:51+00:00","event":"telegram_ai_answer_sent","telegram_user_id":491775649,"telegram_message_id":687749,"answer":"Каких именно документов не хватает? Для регистрации нужен полный комплект: оригинал медсправки 003-В/у, паспорт, регистрация/прописка и СНИЛС."}
{"timestamp":"2026-09-23T07:52:52+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":491775649,"telegram_message_id":687749}
{"timestamp":"2026-09-23T07:53:21+00:00","event":"support_mode_check","telegram_user_id":814306887,"telegram_message_id":687751,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T07:53:21+00:00","event":"ai_skipped","telegram_user_id":814306887,"telegram_message_id":687751,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T07:53:58+00:00","event":"support_mode_check","telegram_user_id":1079522893,"telegram_message_id":687754,"support_mode":"AI"}
{"timestamp":"2026-09-23T07:53:58+00:00","event":"pipeline_check","telegram_user_id":1079522893,"telegram_message_id":687754,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T07:53:58+00:00","event":"ai_request","telegram_user_id":1079522893,"telegram_message_id":687754,"message":"Доброе утро. Останется у своего инструктора."}
{"timestamp":"2026-09-23T07:54:02+00:00","event":"ai_response","telegram_user_id":1079522893,"telegram_message_id":687754,"duration_ms":3426,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-23T07:54:02+00:00","event":"handoff_requested","telegram_user_id":1079522893,"telegram_message_id":687754,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-23T07:54:02+00:00","event":"handoff_mode_changed","telegram_user_id":1079522893,"telegram_message_id":687754,"first_handoff":true}
{"timestamp":"2026-09-23T07:54:02+00:00","event":"sensei_prepare","telegram_user_id":1079522893,"telegram_message_id":687754,"amo_lead_id":"41743291"}
{"timestamp":"2026-09-23T07:54:02+00:00","event":"sensei_started","telegram_user_id":1079522893,"telegram_message_id":687754,"amo_lead_id":"41743291","result":true}
{"timestamp":"2026-09-23T07:54:02+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1079522893,"telegram_message_id":687754}
{"timestamp":"2026-09-23T07:54:03+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1079522893,"telegram_message_id":687754}
{"timestamp":"2026-09-23T07:54:44+00:00","event":"support_mode_check","telegram_user_id":1631270687,"telegram_message_id":687760,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T07:54:44+00:00","event":"ai_skipped","telegram_user_id":1631270687,"telegram_message_id":687760,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T07:58:36+00:00","event":"support_mode_check","telegram_user_id":814306887,"telegram_message_id":687765,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T07:58:36+00:00","event":"ai_skipped","telegram_user_id":814306887,"telegram_message_id":687765,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T07:58:49+00:00","event":"support_mode_check","telegram_user_id":814306887,"telegram_message_id":687766,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T07:58:49+00:00","event":"ai_skipped","telegram_user_id":814306887,"telegram_message_id":687766,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T08:05:43+00:00","event":"support_mode_check","telegram_user_id":6711441041,"telegram_message_id":687769,"support_mode":"AI"}
{"timestamp":"2026-09-23T08:05:43+00:00","event":"pipeline_check","telegram_user_id":6711441041,"telegram_message_id":687769,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T08:05:43+00:00","event":"ai_request","telegram_user_id":6711441041,"telegram_message_id":687769,"message":"Здравствуйте"}
{"timestamp":"2026-09-23T08:05:46+00:00","event":"ai_response","telegram_user_id":6711441041,"telegram_message_id":687769,"duration_ms":3372,"action":"ANSWER","answer":"Здравствуйте! Чем могу помочь?"}
{"timestamp":"2026-09-23T08:05:47+00:00","event":"telegram_ai_answer_sent","telegram_user_id":6711441041,"telegram_message_id":687769,"answer":"Здравствуйте! Чем могу помочь?"}
{"timestamp":"2026-09-23T08:05:47+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":6711441041,"telegram_message_id":687769}
{"timestamp":"2026-09-23T08:05:50+00:00","event":"support_mode_check","telegram_user_id":6711441041,"telegram_message_id":687772,"support_mode":"AI"}
{"timestamp":"2026-09-23T08:05:50+00:00","event":"pipeline_check","telegram_user_id":6711441041,"telegram_message_id":687772,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T08:05:50+00:00","event":"ai_request","telegram_user_id":6711441041,"telegram_message_id":687772,"message":"Оплатила"}
{"timestamp":"2026-09-23T08:05:54+00:00","event":"ai_response","telegram_user_id":6711441041,"telegram_message_id":687772,"duration_ms":3729,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-23T08:05:54+00:00","event":"handoff_requested","telegram_user_id":6711441041,"telegram_message_id":687772,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-23T08:05:54+00:00","event":"handoff_mode_changed","telegram_user_id":6711441041,"telegram_message_id":687772,"first_handoff":true}
{"timestamp":"2026-09-23T08:05:54+00:00","event":"sensei_prepare","telegram_user_id":6711441041,"telegram_message_id":687772,"amo_lead_id":"40695807"}
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{"timestamp":"2026-09-23T09:26:30+00:00","event":"ai_request","telegram_user_id":2091609980,"telegram_message_id":687916,"message":"Что я должен сделать, чтобы уложиться в два часа, которые у меня остались на экзамен"}
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{"timestamp":"2026-09-23T09:36:24+00:00","event":"ai_skipped","telegram_user_id":810124740,"telegram_message_id":687955,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T09:37:13+00:00","event":"support_mode_check","telegram_user_id":247075214,"telegram_message_id":687956,"support_mode":"AI"}
{"timestamp":"2026-09-23T09:37:13+00:00","event":"pipeline_check","telegram_user_id":247075214,"telegram_message_id":687956,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T09:37:13+00:00","event":"ai_request","telegram_user_id":247075214,"telegram_message_id":687956,"message":"Здравствуйте, у меня осталось одно занятие по практике и мне инструктор сказал, что уже на 7 число у меня стоит экзамен. Я хотела узнать когда я могу прийти сдать теорию"}
{"timestamp":"2026-09-23T09:37:20+00:00","event":"ai_response","telegram_user_id":247075214,"telegram_message_id":687956,"duration_ms":6377,"action":"ANSWER","answer":"Если у вас уже пройдены 100% теории, внутренний теоретический экзамен можно сдавать дистанционно в приложении или веб-версии. Если 100% ещё нет, сначала завершите теорию."}
{"timestamp":"2026-09-23T09:37:20+00:00","event":"telegram_ai_answer_sent","telegram_user_id":247075214,"telegram_message_id":687956,"answer":"Если у вас уже пройдены 100% теории, внутренний теоретический экзамен можно сдавать дистанционно в приложении или веб-версии. Если 100% ещё нет, сначала завершите теорию."}
{"timestamp":"2026-09-23T09:37:20+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":247075214,"telegram_message_id":687956}
{"timestamp":"2026-09-23T09:37:46+00:00","event":"support_mode_check","telegram_user_id":247075214,"telegram_message_id":687958,"support_mode":"AI"}
{"timestamp":"2026-09-23T09:37:46+00:00","event":"pipeline_check","telegram_user_id":247075214,"telegram_message_id":687958,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T09:37:46+00:00","event":"ai_request","telegram_user_id":247075214,"telegram_message_id":687958,"message":"А как сдается практика"}
{"timestamp":"2026-09-23T09:37:49+00:00","event":"ai_response","telegram_user_id":247075214,"telegram_message_id":687958,"duration_ms":2631,"action":"ANSWER","answer":"Практика проходит очно, на занятиях по вождению. После 100% штатных часов следующим этапом будет внутренний практический экзамен."}
{"timestamp":"2026-09-23T09:37:49+00:00","event":"telegram_ai_answer_sent","telegram_user_id":247075214,"telegram_message_id":687958,"answer":"Практика проходит очно, на занятиях по вождению. После 100% штатных часов следующим этапом будет внутренний практический экзамен."}
{"timestamp":"2026-09-23T09:37:49+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":247075214,"telegram_message_id":687958}
{"timestamp":"2026-09-23T09:38:12+00:00","event":"support_mode_check","telegram_user_id":247075214,"telegram_message_id":687961,"support_mode":"AI"}
{"timestamp":"2026-09-23T09:38:12+00:00","event":"pipeline_check","telegram_user_id":247075214,"telegram_message_id":687961,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T09:38:12+00:00","event":"ai_request","telegram_user_id":247075214,"telegram_message_id":687961,"message":"то есть я сдаю практику со своим инструктором?"}
{"timestamp":"2026-09-23T09:38:15+00:00","event":"ai_response","telegram_user_id":247075214,"telegram_message_id":687961,"duration_ms":2746,"action":"ANSWER","answer":"Да. Штатные занятия по вождению проходят с назначенным инструктором. После допуска к практике и выбора удобных локаций автошкола назначает инструктора."}
{"timestamp":"2026-09-23T09:38:15+00:00","event":"telegram_ai_answer_sent","telegram_user_id":247075214,"telegram_message_id":687961,"answer":"Да. Штатные занятия по вождению проходят с назначенным инструктором. После допуска к практике и выбора удобных локаций автошкола назначает инструктора."}
{"timestamp":"2026-09-23T09:38:15+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":247075214,"telegram_message_id":687961}
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{"timestamp":"2026-09-23T09:43:06+00:00","event":"ai_request","telegram_user_id":248736992,"telegram_message_id":687972,"message":"Добрый день!\nЕсть ли возможность оставить документы у Охраны до завтра? Я в этом здании бываю по четвергам\nЕсли никак нельзя, то постараюсь успеть сегодня"}
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{"timestamp":"2026-09-23T09:43:10+00:00","event":"handoff_requested","telegram_user_id":248736992,"telegram_message_id":687972,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-23T09:43:10+00:00","event":"sensei_prepare","telegram_user_id":248736992,"telegram_message_id":687972,"amo_lead_id":"37862437"}
{"timestamp":"2026-09-23T09:43:13+00:00","event":"sensei_started","telegram_user_id":248736992,"telegram_message_id":687972,"amo_lead_id":"37862437","result":true}
{"timestamp":"2026-09-23T09:43:14+00:00","event":"handoff_telegram_message_sent","telegram_user_id":248736992,"telegram_message_id":687972}
{"timestamp":"2026-09-23T09:43:14+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":248736992,"telegram_message_id":687972}
{"timestamp":"2026-09-23T09:45:17+00:00","event":"support_mode_check","telegram_user_id":5110704630,"telegram_message_id":687980,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T09:45:17+00:00","event":"ai_skipped","telegram_user_id":5110704630,"telegram_message_id":687980,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T09:45:27+00:00","event":"support_mode_check","telegram_user_id":1009391256,"telegram_message_id":687981,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T09:45:27+00:00","event":"ai_skipped","telegram_user_id":1009391256,"telegram_message_id":687981,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T09:45:36+00:00","event":"support_mode_check","telegram_user_id":5110704630,"telegram_message_id":687982,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T09:45:36+00:00","event":"ai_skipped","telegram_user_id":5110704630,"telegram_message_id":687982,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T09:54:18+00:00","event":"support_mode_check","telegram_user_id":5844393835,"telegram_message_id":687992,"support_mode":"AI"}
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{"timestamp":"2026-09-23T09:54:18+00:00","event":"ai_request","telegram_user_id":5844393835,"telegram_message_id":687992,"message":"Здравствуйте! Меня записали на внутренний экзамен на завтра?"}
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{"timestamp":"2026-09-23T09:54:24+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5844393835,"telegram_message_id":687992}
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{"timestamp":"2026-09-23T10:00:09+00:00","event":"support_mode_check","telegram_user_id":221410381,"telegram_message_id":688007,"support_mode":"AI"}
{"timestamp":"2026-09-23T10:00:09+00:00","event":"pipeline_missing_in_db","telegram_user_id":221410381,"telegram_message_id":688007,"amo_lead_id":null}
{"timestamp":"2026-09-23T10:00:09+00:00","event":"legacy_leadid_check","telegram_user_id":221410381,"telegram_message_id":688007,"legacy_leadid":"12191"}
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{"timestamp":"2026-09-23T10:02:03+00:00","event":"support_mode_check","telegram_user_id":221410381,"telegram_message_id":688013,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T10:02:03+00:00","event":"ai_skipped","telegram_user_id":221410381,"telegram_message_id":688013,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T10:02:16+00:00","event":"support_mode_check","telegram_user_id":221410381,"telegram_message_id":688015,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T10:02:16+00:00","event":"ai_skipped","telegram_user_id":221410381,"telegram_message_id":688015,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T10:02:39+00:00","event":"support_mode_check","telegram_user_id":221410381,"telegram_message_id":688016,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T10:02:39+00:00","event":"ai_skipped","telegram_user_id":221410381,"telegram_message_id":688016,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T10:03:17+00:00","event":"support_mode_check","telegram_user_id":221410381,"telegram_message_id":688018,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T10:03:17+00:00","event":"ai_skipped","telegram_user_id":221410381,"telegram_message_id":688018,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T10:04:15+00:00","event":"support_mode_check","telegram_user_id":166729823,"telegram_message_id":688020,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T10:04:15+00:00","event":"ai_skipped","telegram_user_id":166729823,"telegram_message_id":688020,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T10:12:40+00:00","event":"support_mode_check","telegram_user_id":782641834,"telegram_message_id":688023,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T10:12:40+00:00","event":"ai_skipped","telegram_user_id":782641834,"telegram_message_id":688023,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T10:13:26+00:00","event":"support_mode_check","telegram_user_id":169880427,"telegram_message_id":688025,"support_mode":"AI"}
{"timestamp":"2026-09-23T10:13:26+00:00","event":"pipeline_check","telegram_user_id":169880427,"telegram_message_id":688025,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T10:13:26+00:00","event":"ai_request","telegram_user_id":169880427,"telegram_message_id":688025,"message":"Можете мне пока открыть доступ, чтобы до 50% хотя бы дошел. Потом следующий платеж и начинаем вождение."}
{"timestamp":"2026-09-23T10:13:30+00:00","event":"ai_response","telegram_user_id":169880427,"telegram_message_id":688025,"duration_ms":3325,"action":"ANSWER","answer":"Чтобы получить доступ к практике, нужно пройти более 50% теории, предоставить оригинал медсправки и оплатить третий взнос. Открыть доступ сейчас не могу: это требует проверки вашего персонального статуса."}
{"timestamp":"2026-09-23T10:13:30+00:00","event":"telegram_ai_answer_sent","telegram_user_id":169880427,"telegram_message_id":688025,"answer":"Чтобы получить доступ к практике, нужно пройти более 50% теории, предоставить оригинал медсправки и оплатить третий взнос. Открыть доступ сейчас не могу: это требует проверки вашего персонального статуса."}
{"timestamp":"2026-09-23T10:13:30+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":169880427,"telegram_message_id":688025}
{"timestamp":"2026-09-23T10:13:54+00:00","event":"support_mode_check","telegram_user_id":169880427,"telegram_message_id":688027,"support_mode":"AI"}
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{"timestamp":"2026-09-23T10:13:54+00:00","event":"ai_request","telegram_user_id":169880427,"telegram_message_id":688027,"message":"Соедините с оператором"}
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{"timestamp":"2026-09-23T10:18:25+00:00","event":"ai_skipped","telegram_user_id":169880427,"telegram_message_id":688042,"reason":"support_mode_human"}
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{"timestamp":"2026-09-23T10:18:48+00:00","event":"ai_skipped","telegram_user_id":5145205024,"telegram_message_id":688043,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T10:19:58+00:00","event":"support_mode_check","telegram_user_id":190712465,"telegram_message_id":688046,"support_mode":"AI"}
{"timestamp":"2026-09-23T10:19:58+00:00","event":"pipeline_missing_in_db","telegram_user_id":190712465,"telegram_message_id":688046,"amo_lead_id":null}
{"timestamp":"2026-09-23T10:19:58+00:00","event":"legacy_leadid_check","telegram_user_id":190712465,"telegram_message_id":688046,"legacy_leadid":"40588065"}
{"timestamp":"2026-09-23T10:20:00+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":190712465,"telegram_message_id":688046,"contact_id":40588065,"linked_leads_count":2}
{"timestamp":"2026-09-23T10:20:01+00:00","event":"contact_lead_checked","telegram_user_id":190712465,"telegram_message_id":688046,"contact_id":40588065,"amo_lead_id":40172287,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-23T10:20:02+00:00","event":"contact_lead_checked","telegram_user_id":190712465,"telegram_message_id":688046,"contact_id":40588065,"amo_lead_id":41428443,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-23T10:20:02+00:00","event":"contact_ai_lead_found","telegram_user_id":190712465,"telegram_message_id":688046,"contact_id":40588065,"amo_lead_id":41428443,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-23T10:20:02+00:00","event":"pipeline_check","telegram_user_id":190712465,"telegram_message_id":688046,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T10:20:02+00:00","event":"ai_request","telegram_user_id":190712465,"telegram_message_id":688046,"message":"Добрый день, пишет что не могу пройти внутреннее тестирование на сайте, исправьте пожалуйста"}
{"timestamp":"2026-09-23T10:20:07+00:00","event":"ai_response","telegram_user_id":190712465,"telegram_message_id":688046,"duration_ms":5889,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-23T10:20:07+00:00","event":"handoff_requested","telegram_user_id":190712465,"telegram_message_id":688046,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-23T10:20:07+00:00","event":"handoff_mode_changed","telegram_user_id":190712465,"telegram_message_id":688046,"first_handoff":true}
{"timestamp":"2026-09-23T10:20:07+00:00","event":"sensei_prepare","telegram_user_id":190712465,"telegram_message_id":688046,"amo_lead_id":"41428443"}
{"timestamp":"2026-09-23T10:20:08+00:00","event":"sensei_started","telegram_user_id":190712465,"telegram_message_id":688046,"amo_lead_id":"41428443","result":true}
{"timestamp":"2026-09-23T10:20:09+00:00","event":"handoff_telegram_message_sent","telegram_user_id":190712465,"telegram_message_id":688046}
{"timestamp":"2026-09-23T10:20:09+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":190712465,"telegram_message_id":688046}
{"timestamp":"2026-09-23T10:20:09+00:00","event":"support_mode_check","telegram_user_id":169880427,"telegram_message_id":688047,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T10:20:09+00:00","event":"ai_skipped","telegram_user_id":169880427,"telegram_message_id":688047,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T10:20:19+00:00","event":"support_mode_check","telegram_user_id":5145205024,"telegram_message_id":688050,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T10:20:19+00:00","event":"ai_skipped","telegram_user_id":5145205024,"telegram_message_id":688050,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T10:20:29+00:00","event":"support_mode_check","telegram_user_id":190712465,"telegram_message_id":688052,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T10:20:29+00:00","event":"ai_skipped","telegram_user_id":190712465,"telegram_message_id":688052,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T10:21:37+00:00","event":"support_mode_check","telegram_user_id":545771783,"telegram_message_id":688056,"support_mode":"AI"}
{"timestamp":"2026-09-23T10:21:37+00:00","event":"pipeline_check","telegram_user_id":545771783,"telegram_message_id":688056,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T10:21:37+00:00","event":"ai_request","telegram_user_id":545771783,"telegram_message_id":688056,"message":"Здравствуйте, прошло больше недели. Не вижу движения"}
{"timestamp":"2026-09-23T10:21:39+00:00","event":"ai_response","telegram_user_id":545771783,"telegram_message_id":688056,"duration_ms":2531,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-23T10:21:39+00:00","event":"handoff_requested","telegram_user_id":545771783,"telegram_message_id":688056,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-23T10:21:39+00:00","event":"handoff_mode_changed","telegram_user_id":545771783,"telegram_message_id":688056,"first_handoff":true}
{"timestamp":"2026-09-23T10:21:39+00:00","event":"sensei_prepare","telegram_user_id":545771783,"telegram_message_id":688056,"amo_lead_id":"42327455"}
{"timestamp":"2026-09-23T10:21:39+00:00","event":"sensei_started","telegram_user_id":545771783,"telegram_message_id":688056,"amo_lead_id":"42327455","result":true}
{"timestamp":"2026-09-23T10:21:40+00:00","event":"handoff_telegram_message_sent","telegram_user_id":545771783,"telegram_message_id":688056}
{"timestamp":"2026-09-23T10:21:40+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":545771783,"telegram_message_id":688056}
{"timestamp":"2026-09-23T10:28:13+00:00","event":"support_mode_check","telegram_user_id":720957852,"telegram_message_id":688064,"support_mode":"AI"}
{"timestamp":"2026-09-23T10:28:13+00:00","event":"pipeline_check","telegram_user_id":720957852,"telegram_message_id":688064,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T10:28:13+00:00","event":"ai_request","telegram_user_id":720957852,"telegram_message_id":688064,"message":"Добрый день!\nЕсть информация?"}
{"timestamp":"2026-09-23T10:28:16+00:00","event":"ai_response","telegram_user_id":720957852,"telegram_message_id":688064,"duration_ms":2984,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-23T10:28:16+00:00","event":"handoff_requested","telegram_user_id":720957852,"telegram_message_id":688064,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-23T10:28:16+00:00","event":"handoff_mode_changed","telegram_user_id":720957852,"telegram_message_id":688064,"first_handoff":true}
{"timestamp":"2026-09-23T10:28:16+00:00","event":"sensei_prepare","telegram_user_id":720957852,"telegram_message_id":688064,"amo_lead_id":"41422501"}
{"timestamp":"2026-09-23T10:28:16+00:00","event":"sensei_started","telegram_user_id":720957852,"telegram_message_id":688064,"amo_lead_id":"41422501","result":true}
{"timestamp":"2026-09-23T10:28:17+00:00","event":"handoff_telegram_message_sent","telegram_user_id":720957852,"telegram_message_id":688064}
{"timestamp":"2026-09-23T10:28:17+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":720957852,"telegram_message_id":688064}
{"timestamp":"2026-09-23T10:29:04+00:00","event":"support_mode_check","telegram_user_id":166729823,"telegram_message_id":688067,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T10:29:04+00:00","event":"ai_skipped","telegram_user_id":166729823,"telegram_message_id":688067,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T10:34:50+00:00","event":"support_mode_check","telegram_user_id":166729823,"telegram_message_id":688069,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T10:34:50+00:00","event":"ai_skipped","telegram_user_id":166729823,"telegram_message_id":688069,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T10:39:50+00:00","event":"support_mode_check","telegram_user_id":221410381,"telegram_message_id":688072,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T10:39:50+00:00","event":"ai_skipped","telegram_user_id":221410381,"telegram_message_id":688072,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T10:41:09+00:00","event":"support_mode_check","telegram_user_id":190712465,"telegram_message_id":688074,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T10:41:09+00:00","event":"ai_skipped","telegram_user_id":190712465,"telegram_message_id":688074,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T10:43:03+00:00","event":"support_mode_check","telegram_user_id":190712465,"telegram_message_id":688076,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T10:43:03+00:00","event":"ai_skipped","telegram_user_id":190712465,"telegram_message_id":688076,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T10:43:08+00:00","event":"support_mode_check","telegram_user_id":190712465,"telegram_message_id":688077,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T10:43:08+00:00","event":"ai_skipped","telegram_user_id":190712465,"telegram_message_id":688077,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T10:43:18+00:00","event":"support_mode_check","telegram_user_id":190712465,"telegram_message_id":688079,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T10:43:18+00:00","event":"ai_skipped","telegram_user_id":190712465,"telegram_message_id":688079,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T10:43:46+00:00","event":"support_mode_check","telegram_user_id":190712465,"telegram_message_id":688080,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T10:43:46+00:00","event":"ai_skipped","telegram_user_id":190712465,"telegram_message_id":688080,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T10:45:29+00:00","event":"support_mode_check","telegram_user_id":190712465,"telegram_message_id":688084,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T10:45:29+00:00","event":"ai_skipped","telegram_user_id":190712465,"telegram_message_id":688084,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T10:50:56+00:00","event":"support_mode_check","telegram_user_id":757068448,"telegram_message_id":688086,"support_mode":"AI"}
{"timestamp":"2026-09-23T10:50:56+00:00","event":"pipeline_check","telegram_user_id":757068448,"telegram_message_id":688086,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T10:50:56+00:00","event":"ai_request","telegram_user_id":757068448,"telegram_message_id":688086,"message":"Добрый день, у меня не грузится последнее видео в теоретическом курсе\nУже второй день не могу его просмотреть, с разного интернета пробовала, впн отключен."}
{"timestamp":"2026-09-23T10:51:22+00:00","event":"support_mode_check","telegram_user_id":897966761,"telegram_message_id":688087,"support_mode":"AI"}
{"timestamp":"2026-09-23T10:51:22+00:00","event":"pipeline_check","telegram_user_id":897966761,"telegram_message_id":688087,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T10:51:22+00:00","event":"ai_request","telegram_user_id":897966761,"telegram_message_id":688087,"message":"Здравствуйте, подскажите, пожалуйста, в приложении, в разделе инфо увидел, что у меня стоит дата окончания вождения 20.10.2026, а у меня ещё неоткатано 20 занятий и думаю за месяц я не успею столько. Эта дата на что-то влияет или она может двигаться?"}
{"timestamp":"2026-09-23T10:52:27+00:00","event":"ai_response","telegram_user_id":757068448,"telegram_message_id":688086,"duration_ms":90305,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-23T10:52:27+00:00","event":"handoff_requested","telegram_user_id":757068448,"telegram_message_id":688086,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-23T10:52:27+00:00","event":"handoff_mode_changed","telegram_user_id":757068448,"telegram_message_id":688086,"first_handoff":false}
{"timestamp":"2026-09-23T10:52:27+00:00","event":"handoff_telegram_message_sent","telegram_user_id":757068448,"telegram_message_id":688086}
{"timestamp":"2026-09-23T10:52:27+00:00","event":"ai_response","telegram_user_id":897966761,"telegram_message_id":688087,"duration_ms":64666,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-23T10:52:27+00:00","event":"handoff_requested","telegram_user_id":897966761,"telegram_message_id":688087,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-23T10:52:27+00:00","event":"handoff_mode_changed","telegram_user_id":897966761,"telegram_message_id":688087,"first_handoff":true}
{"timestamp":"2026-09-23T10:52:27+00:00","event":"sensei_prepare","telegram_user_id":897966761,"telegram_message_id":688087,"amo_lead_id":"42065543"}
{"timestamp":"2026-09-23T10:52:27+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":757068448,"telegram_message_id":688086}
{"timestamp":"2026-09-23T10:52:28+00:00","event":"sensei_started","telegram_user_id":897966761,"telegram_message_id":688087,"amo_lead_id":"42065543","result":true}
{"timestamp":"2026-09-23T10:52:28+00:00","event":"handoff_telegram_message_sent","telegram_user_id":897966761,"telegram_message_id":688087}
{"timestamp":"2026-09-23T10:52:28+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":897966761,"telegram_message_id":688087}
{"timestamp":"2026-09-23T10:53:48+00:00","event":"support_mode_check","telegram_user_id":897966761,"telegram_message_id":688094,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T10:53:48+00:00","event":"ai_skipped","telegram_user_id":897966761,"telegram_message_id":688094,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T10:54:13+00:00","event":"support_mode_check","telegram_user_id":166729823,"telegram_message_id":688096,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T10:54:13+00:00","event":"ai_skipped","telegram_user_id":166729823,"telegram_message_id":688096,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T10:58:45+00:00","event":"support_mode_check","telegram_user_id":897966761,"telegram_message_id":688099,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T10:58:45+00:00","event":"ai_skipped","telegram_user_id":897966761,"telegram_message_id":688099,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T11:00:56+00:00","event":"support_mode_check","telegram_user_id":443066224,"telegram_message_id":688101,"support_mode":"AI"}
{"timestamp":"2026-09-23T11:00:56+00:00","event":"pipeline_check","telegram_user_id":443066224,"telegram_message_id":688101,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T11:00:56+00:00","event":"ai_request","telegram_user_id":443066224,"telegram_message_id":688101,"message":"Здравствуйте! по какой ссылке внести оплату за этот месяц?"}
{"timestamp":"2026-09-23T11:01:00+00:00","event":"ai_response","telegram_user_id":443066224,"telegram_message_id":688101,"duration_ms":3977,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-23T11:01:00+00:00","event":"handoff_requested","telegram_user_id":443066224,"telegram_message_id":688101,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-23T11:01:00+00:00","event":"handoff_mode_changed","telegram_user_id":443066224,"telegram_message_id":688101,"first_handoff":true}
{"timestamp":"2026-09-23T11:01:00+00:00","event":"sensei_prepare","telegram_user_id":443066224,"telegram_message_id":688101,"amo_lead_id":"42090039"}
{"timestamp":"2026-09-23T11:01:00+00:00","event":"sensei_started","telegram_user_id":443066224,"telegram_message_id":688101,"amo_lead_id":"42090039","result":true}
{"timestamp":"2026-09-23T11:01:01+00:00","event":"handoff_telegram_message_sent","telegram_user_id":443066224,"telegram_message_id":688101}
{"timestamp":"2026-09-23T11:01:02+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":443066224,"telegram_message_id":688101}
{"timestamp":"2026-09-23T11:06:26+00:00","event":"support_mode_check","telegram_user_id":768172862,"telegram_message_id":688118,"support_mode":"AI"}
{"timestamp":"2026-09-23T11:06:26+00:00","event":"pipeline_check","telegram_user_id":768172862,"telegram_message_id":688118,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T11:06:26+00:00","event":"ai_request","telegram_user_id":768172862,"telegram_message_id":688118,"message":"Да, теперь правильно"}
{"timestamp":"2026-09-23T11:07:33+00:00","event":"support_mode_check","telegram_user_id":897966761,"telegram_message_id":688120,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T11:07:33+00:00","event":"ai_skipped","telegram_user_id":897966761,"telegram_message_id":688120,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T11:08:24+00:00","event":"support_mode_check","telegram_user_id":538026474,"telegram_message_id":688121,"support_mode":"AI"}
{"timestamp":"2026-09-23T11:08:24+00:00","event":"pipeline_check","telegram_user_id":538026474,"telegram_message_id":688121,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T11:08:24+00:00","event":"ai_request","telegram_user_id":538026474,"telegram_message_id":688121,"message":"Здравствуйте!  У меня такой вопрос: мне нужно получить мед справку для начала вождения. Для прохождения психиатра и нарколога необходима постоянная или временная прописка в Москве. Постоянная прописка у меня в Новосибирске (ехать туда нет возможности), я подала заявление на оформление временной прописки, но вот уже 10 рабочих дней мне не приходит ответа. \nПодскажите, можно ли как-то получить справку (от нарколога и психиатра) в Москве  без прописки?"}
{"timestamp":"2026-09-23T11:08:26+00:00","event":"ai_error","telegram_user_id":768172862,"telegram_message_id":688118,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-23T11:08:27+00:00","event":"ai_error_handoff_sent","telegram_user_id":768172862,"telegram_message_id":688118}
{"timestamp":"2026-09-23T11:08:52+00:00","event":"support_mode_check","telegram_user_id":767708470,"telegram_message_id":688123,"support_mode":"AI"}
{"timestamp":"2026-09-23T11:08:52+00:00","event":"pipeline_check","telegram_user_id":767708470,"telegram_message_id":688123,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T11:08:52+00:00","event":"ai_request","telegram_user_id":767708470,"telegram_message_id":688123,"message":"Добрый день!\nПодскажите, пожалуйста, когда нужно будет оплатить госпошлину?"}
{"timestamp":"2026-09-23T11:10:24+00:00","event":"ai_error","telegram_user_id":538026474,"telegram_message_id":688121,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-23T11:10:24+00:00","event":"ai_error_handoff_sent","telegram_user_id":538026474,"telegram_message_id":688121}
{"timestamp":"2026-09-23T11:10:34+00:00","event":"support_mode_check","telegram_user_id":897966761,"telegram_message_id":688126,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T11:10:34+00:00","event":"ai_skipped","telegram_user_id":897966761,"telegram_message_id":688126,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T11:10:52+00:00","event":"ai_error","telegram_user_id":767708470,"telegram_message_id":688123,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-23T11:10:53+00:00","event":"ai_error_handoff_sent","telegram_user_id":767708470,"telegram_message_id":688123}
{"timestamp":"2026-09-23T11:12:03+00:00","event":"support_mode_check","telegram_user_id":1264327033,"telegram_message_id":688133,"support_mode":"AI"}
{"timestamp":"2026-09-23T11:12:03+00:00","event":"pipeline_check","telegram_user_id":1264327033,"telegram_message_id":688133,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T11:12:03+00:00","event":"ai_request","telegram_user_id":1264327033,"telegram_message_id":688133,"message":"1. Площадь Ильича, Авиамоторная , Электрозаводская"}
{"timestamp":"2026-09-23T11:14:03+00:00","event":"ai_error","telegram_user_id":1264327033,"telegram_message_id":688133,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-23T11:14:03+00:00","event":"ai_error_handoff_sent","telegram_user_id":1264327033,"telegram_message_id":688133}
{"timestamp":"2026-09-23T11:15:11+00:00","event":"support_mode_check","telegram_user_id":767708470,"telegram_message_id":688136,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T11:15:11+00:00","event":"ai_skipped","telegram_user_id":767708470,"telegram_message_id":688136,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T11:24:29+00:00","event":"support_mode_check","telegram_user_id":985314648,"telegram_message_id":688142,"support_mode":"AI"}
{"timestamp":"2026-09-23T11:24:29+00:00","event":"pipeline_missing_in_db","telegram_user_id":985314648,"telegram_message_id":688142,"amo_lead_id":null}
{"timestamp":"2026-09-23T11:24:29+00:00","event":"legacy_leadid_check","telegram_user_id":985314648,"telegram_message_id":688142,"legacy_leadid":"38801271"}
{"timestamp":"2026-09-23T11:24:31+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":985314648,"telegram_message_id":688142,"amo_lead_id":38801271,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-23T11:24:31+00:00","event":"pipeline_check","telegram_user_id":985314648,"telegram_message_id":688142,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T11:24:31+00:00","event":"ai_request","telegram_user_id":985314648,"telegram_message_id":688142,"message":"Добрый день! Хотел уточнить насчет участия автошколы в сдаче экзаменов в ГАИ. Какие шаги мне следует предпринять после окончания обучения в автошколе?"}
{"timestamp":"2026-09-23T11:24:38+00:00","event":"ai_response","telegram_user_id":985314648,"telegram_message_id":688142,"duration_ms":7143,"action":"ANSWER","answer":"Добрый день! После окончания обучения для перехода к экзаменам в ГИБДД нужно полностью оплатить курс и сдать оба внутренних экзамена — теоретический и практический. Затем можно выбрать: сдавать с автошколой или самостоятельно.\n\nЕсли сдаёте с автошколой, она подаст документы и будет сопровождать вас до полной сдачи экзаменов. Теория бесплатная, первая попытка практики на автомобиле автошколы тоже бесплатная; последующие попытки стоят 2 000 ₽ за аренду автомобиля. Первые три попытки проходят с интервалом не менее 7 дней. Следуйте инструкциям представителя автошколы в экзаменационном чате."}
{"timestamp":"2026-09-23T11:24:39+00:00","event":"telegram_ai_answer_sent","telegram_user_id":985314648,"telegram_message_id":688142,"answer":"Добрый день! После окончания обучения для перехода к экзаменам в ГИБДД нужно полностью оплатить курс и сдать оба внутренних экзамена — теоретический и практический. Затем можно выбрать: сдавать с автошколой или самостоятельно.\n\nЕсли сдаёте с автошколой, она подаст документы и будет сопровождать вас до полной сдачи экзаменов. Теория бесплатная, первая попытка практики на автомобиле автошколы тоже бесплатная; последующие попытки стоят 2 000 ₽ за аренду автомобиля. Первые три попытки проходят с интервалом не менее 7 дней. Следуйте инструкциям представителя автошколы в экзаменационном чате."}
{"timestamp":"2026-09-23T11:24:39+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":985314648,"telegram_message_id":688142}
{"timestamp":"2026-09-23T11:25:44+00:00","event":"support_mode_check","telegram_user_id":985314648,"telegram_message_id":688146,"support_mode":"AI"}
{"timestamp":"2026-09-23T11:25:44+00:00","event":"pipeline_check","telegram_user_id":985314648,"telegram_message_id":688146,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T11:25:44+00:00","event":"ai_request","telegram_user_id":985314648,"telegram_message_id":688146,"message":"Есть какое-либо сопровождение при сдаче экзамена на мотоцикл"}
{"timestamp":"2026-09-23T11:25:48+00:00","event":"ai_response","telegram_user_id":985314648,"telegram_message_id":688146,"duration_ms":3718,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-23T11:25:48+00:00","event":"handoff_requested","telegram_user_id":985314648,"telegram_message_id":688146,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-23T11:25:48+00:00","event":"handoff_mode_changed","telegram_user_id":985314648,"telegram_message_id":688146,"first_handoff":true}
{"timestamp":"2026-09-23T11:25:48+00:00","event":"sensei_prepare","telegram_user_id":985314648,"telegram_message_id":688146,"amo_lead_id":"38801271"}
{"timestamp":"2026-09-23T11:25:48+00:00","event":"sensei_started","telegram_user_id":985314648,"telegram_message_id":688146,"amo_lead_id":"38801271","result":true}
{"timestamp":"2026-09-23T11:25:49+00:00","event":"handoff_telegram_message_sent","telegram_user_id":985314648,"telegram_message_id":688146}
{"timestamp":"2026-09-23T11:25:49+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":985314648,"telegram_message_id":688146}
{"timestamp":"2026-09-23T11:27:17+00:00","event":"support_mode_check","telegram_user_id":1777828927,"telegram_message_id":688155,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T11:27:17+00:00","event":"ai_skipped","telegram_user_id":1777828927,"telegram_message_id":688155,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T11:29:24+00:00","event":"support_mode_check","telegram_user_id":757068448,"telegram_message_id":688162,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T11:29:24+00:00","event":"ai_skipped","telegram_user_id":757068448,"telegram_message_id":688162,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T11:32:04+00:00","event":"support_mode_check","telegram_user_id":221410381,"telegram_message_id":688170,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T11:32:04+00:00","event":"ai_skipped","telegram_user_id":221410381,"telegram_message_id":688170,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T11:32:07+00:00","event":"support_mode_check","telegram_user_id":221410381,"telegram_message_id":688171,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T11:32:07+00:00","event":"ai_skipped","telegram_user_id":221410381,"telegram_message_id":688171,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T11:33:02+00:00","event":"support_mode_check","telegram_user_id":5765021671,"telegram_message_id":688172,"support_mode":"AI"}
{"timestamp":"2026-09-23T11:33:02+00:00","event":"pipeline_missing_in_db","telegram_user_id":5765021671,"telegram_message_id":688172,"amo_lead_id":"42840159"}
{"timestamp":"2026-09-23T11:33:03+00:00","event":"pipeline_fetched_from_amocrm","telegram_user_id":5765021671,"telegram_message_id":688172,"amo_lead_id":"42840159","amo_pipeline_id":3732193}
{"timestamp":"2026-09-23T11:33:03+00:00","event":"pipeline_saved_to_db","telegram_user_id":5765021671,"telegram_message_id":688172,"amo_pipeline_id":3732193,"saved":true}
{"timestamp":"2026-09-23T11:33:03+00:00","event":"pipeline_check","telegram_user_id":5765021671,"telegram_message_id":688172,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T11:33:03+00:00","event":"ai_request","telegram_user_id":5765021671,"telegram_message_id":688172,"message":"Метро: удобнее всего Каширская или Кантемировская, ближайшие на схеме Коломенская, Кленовый бульвар\n\nПожелания к инструктору: удобно в выходные и/или вечерами в будние дни. \nНе хотелось бы маленькой(короткой) машины по типу део матиза"}
{"timestamp":"2026-09-23T11:33:14+00:00","event":"ai_response","telegram_user_id":5765021671,"telegram_message_id":688172,"duration_ms":10487,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-23T11:33:14+00:00","event":"handoff_requested","telegram_user_id":5765021671,"telegram_message_id":688172,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-23T11:33:14+00:00","event":"handoff_mode_changed","telegram_user_id":5765021671,"telegram_message_id":688172,"first_handoff":true}
{"timestamp":"2026-09-23T11:33:14+00:00","event":"sensei_prepare","telegram_user_id":5765021671,"telegram_message_id":688172,"amo_lead_id":"42840159"}
{"timestamp":"2026-09-23T11:33:15+00:00","event":"sensei_started","telegram_user_id":5765021671,"telegram_message_id":688172,"amo_lead_id":"42840159","result":true}
{"timestamp":"2026-09-23T11:33:15+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5765021671,"telegram_message_id":688172}
{"timestamp":"2026-09-23T11:33:15+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5765021671,"telegram_message_id":688172}
{"timestamp":"2026-09-23T11:33:50+00:00","event":"support_mode_check","telegram_user_id":1172567984,"telegram_message_id":688177,"support_mode":"AI"}
{"timestamp":"2026-09-23T11:33:50+00:00","event":"pipeline_missing_in_db","telegram_user_id":1172567984,"telegram_message_id":688177,"amo_lead_id":null}
{"timestamp":"2026-09-23T11:33:50+00:00","event":"legacy_leadid_check","telegram_user_id":1172567984,"telegram_message_id":688177,"legacy_leadid":"42669751"}
{"timestamp":"2026-09-23T11:33:52+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1172567984,"telegram_message_id":688177,"contact_id":42669751,"linked_leads_count":2}
{"timestamp":"2026-09-23T11:33:52+00:00","event":"contact_lead_checked","telegram_user_id":1172567984,"telegram_message_id":688177,"contact_id":42669751,"amo_lead_id":42636231,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-23T11:33:53+00:00","event":"contact_lead_checked","telegram_user_id":1172567984,"telegram_message_id":688177,"contact_id":42669751,"amo_lead_id":42640207,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-23T11:33:53+00:00","event":"contact_ai_lead_found","telegram_user_id":1172567984,"telegram_message_id":688177,"contact_id":42669751,"amo_lead_id":42640207,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-23T11:33:53+00:00","event":"pipeline_check","telegram_user_id":1172567984,"telegram_message_id":688177,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T11:33:53+00:00","event":"ai_request","telegram_user_id":1172567984,"telegram_message_id":688177,"message":"Куда отвозить справку?"}
{"timestamp":"2026-09-23T11:33:57+00:00","event":"ai_response","telegram_user_id":1172567984,"telegram_message_id":688177,"duration_ms":4078,"action":"ANSWER","answer":"Оригинал медсправки 003-ВУ нужно привезти в офис автошколы. Предварительная запись не требуется. Возьмите с собой паспорт и СНИЛС — они тоже могут понадобиться."}
{"timestamp":"2026-09-23T11:33:57+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1172567984,"telegram_message_id":688177,"answer":"Оригинал медсправки 003-ВУ нужно привезти в офис автошколы. Предварительная запись не требуется. Возьмите с собой паспорт и СНИЛС — они тоже могут понадобиться."}
{"timestamp":"2026-09-23T11:33:57+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1172567984,"telegram_message_id":688177}
{"timestamp":"2026-09-23T11:34:23+00:00","event":"support_mode_check","telegram_user_id":1172567984,"telegram_message_id":688179,"support_mode":"AI"}
{"timestamp":"2026-09-23T11:34:23+00:00","event":"pipeline_check","telegram_user_id":1172567984,"telegram_message_id":688179,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T11:34:23+00:00","event":"ai_request","telegram_user_id":1172567984,"telegram_message_id":688179,"message":"Где офис?"}
{"timestamp":"2026-09-23T11:34:26+00:00","event":"ai_response","telegram_user_id":1172567984,"telegram_message_id":688179,"duration_ms":2797,"action":"ANSWER","answer":"Офисы находятся у метро «Технопарк» и «Достоевская». Точные адреса: проспект Андропова, д. 8 и Суворовская площадь, 1/52к2."}
{"timestamp":"2026-09-23T11:34:26+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1172567984,"telegram_message_id":688179,"answer":"Офисы находятся у метро «Технопарк» и «Достоевская». Точные адреса: проспект Андропова, д. 8 и Суворовская площадь, 1/52к2."}
{"timestamp":"2026-09-23T11:34:27+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1172567984,"telegram_message_id":688179}
{"timestamp":"2026-09-23T11:37:13+00:00","event":"support_mode_check","telegram_user_id":794566809,"telegram_message_id":688189,"support_mode":"AI"}
{"timestamp":"2026-09-23T11:37:13+00:00","event":"pipeline_missing_in_db","telegram_user_id":794566809,"telegram_message_id":688189,"amo_lead_id":null}
{"timestamp":"2026-09-23T11:37:13+00:00","event":"legacy_leadid_check","telegram_user_id":794566809,"telegram_message_id":688189,"legacy_leadid":"42194913"}
{"timestamp":"2026-09-23T11:37:16+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":794566809,"telegram_message_id":688189,"contact_id":42194913,"linked_leads_count":2}
{"timestamp":"2026-09-23T11:37:17+00:00","event":"contact_lead_checked","telegram_user_id":794566809,"telegram_message_id":688189,"contact_id":42194913,"amo_lead_id":42084309,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-23T11:37:17+00:00","event":"contact_lead_checked","telegram_user_id":794566809,"telegram_message_id":688189,"contact_id":42194913,"amo_lead_id":42096275,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-23T11:37:17+00:00","event":"contact_ai_lead_found","telegram_user_id":794566809,"telegram_message_id":688189,"contact_id":42194913,"amo_lead_id":42096275,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-23T11:37:17+00:00","event":"pipeline_check","telegram_user_id":794566809,"telegram_message_id":688189,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T11:37:17+00:00","event":"ai_request","telegram_user_id":794566809,"telegram_message_id":688189,"message":"здравствуйте, хочу в офис справку принести. можете подсказать расписание работы и когда можно приехать"}
{"timestamp":"2026-09-23T11:37:24+00:00","event":"ai_response","telegram_user_id":794566809,"telegram_message_id":688189,"duration_ms":6937,"action":"ANSWER","answer":"Здравствуйте! Офисы работают со вторника по субботу, с 11:00 до 19:45. В воскресенье и понедельник они закрыты."}
{"timestamp":"2026-09-23T11:37:25+00:00","event":"telegram_ai_answer_sent","telegram_user_id":794566809,"telegram_message_id":688189,"answer":"Здравствуйте! Офисы работают со вторника по субботу, с 11:00 до 19:45. В воскресенье и понедельник они закрыты."}
{"timestamp":"2026-09-23T11:37:25+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":794566809,"telegram_message_id":688189}
{"timestamp":"2026-09-23T11:37:54+00:00","event":"support_mode_check","telegram_user_id":794566809,"telegram_message_id":688193,"support_mode":"AI"}
{"timestamp":"2026-09-23T11:37:54+00:00","event":"pipeline_check","telegram_user_id":794566809,"telegram_message_id":688193,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T11:37:54+00:00","event":"ai_request","telegram_user_id":794566809,"telegram_message_id":688193,"message":"спасибо"}
{"timestamp":"2026-09-23T11:38:05+00:00","event":"ai_response","telegram_user_id":794566809,"telegram_message_id":688193,"duration_ms":10346,"action":"ANSWER","answer":"Пожалуйста! Чем ещё могу помочь?"}
{"timestamp":"2026-09-23T11:38:05+00:00","event":"telegram_ai_answer_sent","telegram_user_id":794566809,"telegram_message_id":688193,"answer":"Пожалуйста! Чем ещё могу помочь?"}
{"timestamp":"2026-09-23T11:38:05+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":794566809,"telegram_message_id":688193}
{"timestamp":"2026-09-23T11:39:11+00:00","event":"support_mode_check","telegram_user_id":794566809,"telegram_message_id":688196,"support_mode":"AI"}
{"timestamp":"2026-09-23T11:39:11+00:00","event":"pipeline_check","telegram_user_id":794566809,"telegram_message_id":688196,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T11:39:11+00:00","event":"ai_request","telegram_user_id":794566809,"telegram_message_id":688196,"message":"для того чтобы мне начать вождение, мне же надо принести справку и пройти 50% теории? могу ли я принести, а потом пройти теорию и сразу начать. я же смогу автоматически записаться после прохождения теории?"}
{"timestamp":"2026-09-23T11:39:22+00:00","event":"ai_response","telegram_user_id":794566809,"telegram_message_id":688196,"duration_ms":10948,"action":"ANSWER","answer":"Чтобы начать вождение, нужно пройти **более 50% теории** и предоставить оригинал справки 003-В/у. При рассрочке также нужен третий взнос; при полной оплате это условие не требуется.\n\nАвтоматическая запись после теории в найденных правилах не указана. Если условия допуска выполнены, уточните запись у сотрудника автошколы."}
{"timestamp":"2026-09-23T11:39:23+00:00","event":"telegram_ai_answer_sent","telegram_user_id":794566809,"telegram_message_id":688196,"answer":"Чтобы начать вождение, нужно пройти **более 50% теории** и предоставить оригинал справки 003-В/у. При рассрочке также нужен третий взнос; при полной оплате это условие не требуется.\n\nАвтоматическая запись после теории в найденных правилах не указана. Если условия допуска выполнены, уточните запись у сотрудника автошколы."}
{"timestamp":"2026-09-23T11:39:23+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":794566809,"telegram_message_id":688196}
{"timestamp":"2026-09-23T11:40:09+00:00","event":"support_mode_check","telegram_user_id":1777828927,"telegram_message_id":688200,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T11:40:09+00:00","event":"ai_skipped","telegram_user_id":1777828927,"telegram_message_id":688200,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T11:40:34+00:00","event":"support_mode_check","telegram_user_id":794566809,"telegram_message_id":688208,"support_mode":"AI"}
{"timestamp":"2026-09-23T11:40:34+00:00","event":"pipeline_check","telegram_user_id":794566809,"telegram_message_id":688208,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T11:40:34+00:00","event":"ai_request","telegram_user_id":794566809,"telegram_message_id":688208,"message":"хорошо, спасибо. больше вопросов нет"}
{"timestamp":"2026-09-23T11:41:14+00:00","event":"ai_response","telegram_user_id":794566809,"telegram_message_id":688208,"duration_ms":39999,"action":"ANSWER","answer":"Рад был помочь! Хорошего дня!"}
{"timestamp":"2026-09-23T11:41:14+00:00","event":"telegram_ai_answer_sent","telegram_user_id":794566809,"telegram_message_id":688208,"answer":"Рад был помочь! Хорошего дня!"}
{"timestamp":"2026-09-23T11:41:14+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":794566809,"telegram_message_id":688208}
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{"timestamp":"2026-09-23T14:31:20+00:00","event":"support_mode_check","telegram_user_id":1059247935,"telegram_message_id":688526,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T14:31:20+00:00","event":"ai_skipped","telegram_user_id":1059247935,"telegram_message_id":688526,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T14:34:48+00:00","event":"support_mode_check","telegram_user_id":1770609426,"telegram_message_id":688529,"support_mode":"AI"}
{"timestamp":"2026-09-23T14:34:48+00:00","event":"pipeline_check","telegram_user_id":1770609426,"telegram_message_id":688529,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T14:34:48+00:00","event":"ai_request","telegram_user_id":1770609426,"telegram_message_id":688529,"message":"Можете, пожалуйста, подобрать такого инструктора, с которым я смогу начать заниматься сейчас. У одного какие-то там проблемы и к нему не записаться, другой не в Москве"}
{"timestamp":"2026-09-23T14:34:57+00:00","event":"ai_response","telegram_user_id":1770609426,"telegram_message_id":688529,"duration_ms":9869,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-23T14:34:57+00:00","event":"handoff_requested","telegram_user_id":1770609426,"telegram_message_id":688529,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-23T14:34:57+00:00","event":"handoff_mode_changed","telegram_user_id":1770609426,"telegram_message_id":688529,"first_handoff":true}
{"timestamp":"2026-09-23T14:34:57+00:00","event":"sensei_prepare","telegram_user_id":1770609426,"telegram_message_id":688529,"amo_lead_id":"41943613"}
{"timestamp":"2026-09-23T14:35:06+00:00","event":"sensei_started","telegram_user_id":1770609426,"telegram_message_id":688529,"amo_lead_id":"41943613","result":true}
{"timestamp":"2026-09-23T14:35:07+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1770609426,"telegram_message_id":688529}
{"timestamp":"2026-09-23T14:35:07+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1770609426,"telegram_message_id":688529}
{"timestamp":"2026-09-23T14:40:01+00:00","event":"support_mode_check","telegram_user_id":2108271764,"telegram_message_id":688539,"support_mode":"AI"}
{"timestamp":"2026-09-23T14:40:01+00:00","event":"pipeline_missing_in_db","telegram_user_id":2108271764,"telegram_message_id":688539,"amo_lead_id":null}
{"timestamp":"2026-09-23T14:40:01+00:00","event":"legacy_leadid_check","telegram_user_id":2108271764,"telegram_message_id":688539,"legacy_leadid":"12191"}
{"timestamp":"2026-09-23T14:40:04+00:00","event":"legacy_contact_fetch_error","telegram_user_id":2108271764,"telegram_message_id":688539,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-23T14:40:04+00:00","event":"pipeline_check","telegram_user_id":2108271764,"telegram_message_id":688539,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T14:40:04+00:00","event":"ai_skipped","telegram_user_id":2108271764,"telegram_message_id":688539,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T14:44:26+00:00","event":"support_mode_check","telegram_user_id":2108271764,"telegram_message_id":688542,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T14:44:26+00:00","event":"ai_skipped","telegram_user_id":2108271764,"telegram_message_id":688542,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T14:50:07+00:00","event":"support_mode_check","telegram_user_id":308082710,"telegram_message_id":688545,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T14:50:07+00:00","event":"ai_skipped","telegram_user_id":308082710,"telegram_message_id":688545,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T14:54:41+00:00","event":"support_mode_check","telegram_user_id":487966065,"telegram_message_id":688549,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T14:54:41+00:00","event":"ai_skipped","telegram_user_id":487966065,"telegram_message_id":688549,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T14:54:42+00:00","event":"support_mode_check","telegram_user_id":308082710,"telegram_message_id":688550,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T14:54:42+00:00","event":"ai_skipped","telegram_user_id":308082710,"telegram_message_id":688550,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T14:54:48+00:00","event":"support_mode_check","telegram_user_id":487966065,"telegram_message_id":688551,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T14:54:48+00:00","event":"ai_skipped","telegram_user_id":487966065,"telegram_message_id":688551,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T15:00:03+00:00","event":"support_mode_check","telegram_user_id":487966065,"telegram_message_id":688555,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T15:00:03+00:00","event":"ai_skipped","telegram_user_id":487966065,"telegram_message_id":688555,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T15:07:18+00:00","event":"support_mode_check","telegram_user_id":5094149572,"telegram_message_id":688561,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T15:07:18+00:00","event":"ai_skipped","telegram_user_id":5094149572,"telegram_message_id":688561,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T15:08:02+00:00","event":"support_mode_check","telegram_user_id":1082597610,"telegram_message_id":688563,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T15:08:02+00:00","event":"ai_skipped","telegram_user_id":1082597610,"telegram_message_id":688563,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T15:08:57+00:00","event":"support_mode_check","telegram_user_id":1082597610,"telegram_message_id":688566,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T15:08:57+00:00","event":"ai_skipped","telegram_user_id":1082597610,"telegram_message_id":688566,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T15:09:11+00:00","event":"support_mode_check","telegram_user_id":1659859656,"telegram_message_id":688567,"support_mode":"AI"}
{"timestamp":"2026-09-23T15:09:11+00:00","event":"pipeline_check","telegram_user_id":1659859656,"telegram_message_id":688567,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T15:09:11+00:00","event":"ai_request","telegram_user_id":1659859656,"telegram_message_id":688567,"message":"Какие 12 тысяч, у меня 10990 осталось"}
{"timestamp":"2026-09-23T15:09:14+00:00","event":"ai_response","telegram_user_id":1659859656,"telegram_message_id":688567,"duration_ms":3772,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-23T15:09:14+00:00","event":"handoff_requested","telegram_user_id":1659859656,"telegram_message_id":688567,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-23T15:09:14+00:00","event":"handoff_mode_changed","telegram_user_id":1659859656,"telegram_message_id":688567,"first_handoff":true}
{"timestamp":"2026-09-23T15:09:14+00:00","event":"sensei_prepare","telegram_user_id":1659859656,"telegram_message_id":688567,"amo_lead_id":"42773495"}
{"timestamp":"2026-09-23T15:09:16+00:00","event":"sensei_started","telegram_user_id":1659859656,"telegram_message_id":688567,"amo_lead_id":"42773495","result":true}
{"timestamp":"2026-09-23T15:09:16+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1659859656,"telegram_message_id":688567}
{"timestamp":"2026-09-23T15:09:16+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1659859656,"telegram_message_id":688567}
{"timestamp":"2026-09-23T15:09:17+00:00","event":"support_mode_check","telegram_user_id":1082597610,"telegram_message_id":688569,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T15:09:17+00:00","event":"ai_skipped","telegram_user_id":1082597610,"telegram_message_id":688569,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T15:10:20+00:00","event":"support_mode_check","telegram_user_id":1082597610,"telegram_message_id":688573,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T15:10:20+00:00","event":"ai_skipped","telegram_user_id":1082597610,"telegram_message_id":688573,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T15:10:34+00:00","event":"support_mode_check","telegram_user_id":1659859656,"telegram_message_id":688575,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T15:10:34+00:00","event":"ai_skipped","telegram_user_id":1659859656,"telegram_message_id":688575,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T15:11:08+00:00","event":"support_mode_check","telegram_user_id":5094149572,"telegram_message_id":688578,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T15:11:08+00:00","event":"ai_skipped","telegram_user_id":5094149572,"telegram_message_id":688578,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T15:12:24+00:00","event":"support_mode_check","telegram_user_id":5094149572,"telegram_message_id":688582,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T15:12:24+00:00","event":"ai_skipped","telegram_user_id":5094149572,"telegram_message_id":688582,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T15:13:54+00:00","event":"support_mode_check","telegram_user_id":294110045,"telegram_message_id":688589,"support_mode":"AI"}
{"timestamp":"2026-09-23T15:13:54+00:00","event":"pipeline_check","telegram_user_id":294110045,"telegram_message_id":688589,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T15:13:54+00:00","event":"ai_request","telegram_user_id":294110045,"telegram_message_id":688589,"message":"Добрый день. Я так понимаю в этом году на экзамен я не попадаю?"}
{"timestamp":"2026-09-23T15:13:58+00:00","event":"ai_response","telegram_user_id":294110045,"telegram_message_id":688589,"duration_ms":3910,"action":"ANSWER","answer":"По имеющейся информации нельзя определить, попадёте ли вы на экзамен в этом году. Уточните, пожалуйста, сданы ли оба внутренних экзамена — теоретический и практический? После их успешной сдачи можно переходить к экзаменам в ГИБДД."}
{"timestamp":"2026-09-23T15:13:58+00:00","event":"telegram_ai_answer_sent","telegram_user_id":294110045,"telegram_message_id":688589,"answer":"По имеющейся информации нельзя определить, попадёте ли вы на экзамен в этом году. Уточните, пожалуйста, сданы ли оба внутренних экзамена — теоретический и практический? После их успешной сдачи можно переходить к экзаменам в ГИБДД."}
{"timestamp":"2026-09-23T15:13:58+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":294110045,"telegram_message_id":688589}
{"timestamp":"2026-09-23T15:14:19+00:00","event":"support_mode_check","telegram_user_id":294110045,"telegram_message_id":688591,"support_mode":"AI"}
{"timestamp":"2026-09-23T15:14:19+00:00","event":"pipeline_check","telegram_user_id":294110045,"telegram_message_id":688591,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T15:14:19+00:00","event":"ai_request","telegram_user_id":294110045,"telegram_message_id":688591,"message":"Сданы"}
{"timestamp":"2026-09-23T15:14:21+00:00","event":"ai_response","telegram_user_id":294110045,"telegram_message_id":688591,"duration_ms":2539,"action":"ANSWER","answer":"Уточните, пожалуйста, что именно сдано: теория, практика или внутренний экзамен?"}
{"timestamp":"2026-09-23T15:14:22+00:00","event":"telegram_ai_answer_sent","telegram_user_id":294110045,"telegram_message_id":688591,"answer":"Уточните, пожалуйста, что именно сдано: теория, практика или внутренний экзамен?"}
{"timestamp":"2026-09-23T15:14:22+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":294110045,"telegram_message_id":688591}
{"timestamp":"2026-09-23T15:14:35+00:00","event":"support_mode_check","telegram_user_id":294110045,"telegram_message_id":688593,"support_mode":"AI"}
{"timestamp":"2026-09-23T15:14:35+00:00","event":"pipeline_check","telegram_user_id":294110045,"telegram_message_id":688593,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T15:14:35+00:00","event":"ai_request","telegram_user_id":294110045,"telegram_message_id":688593,"message":"Оба внутренних экзамена"}
{"timestamp":"2026-09-23T15:14:39+00:00","event":"ai_response","telegram_user_id":294110045,"telegram_message_id":688593,"duration_ms":4166,"action":"ANSWER","answer":"Если оба внутренних экзамена сданы и обучение полностью оплачено, можно переходить к экзаменам в ГИБДД. Их можно сдавать с автошколой или самостоятельно: для самостоятельной сдачи нужно заранее согласовать выдачу документов."}
{"timestamp":"2026-09-23T15:14:42+00:00","event":"telegram_ai_answer_sent","telegram_user_id":294110045,"telegram_message_id":688593,"answer":"Если оба внутренних экзамена сданы и обучение полностью оплачено, можно переходить к экзаменам в ГИБДД. Их можно сдавать с автошколой или самостоятельно: для самостоятельной сдачи нужно заранее согласовать выдачу документов."}
{"timestamp":"2026-09-23T15:14:42+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":294110045,"telegram_message_id":688593}
{"timestamp":"2026-09-23T15:14:48+00:00","event":"support_mode_check","telegram_user_id":294110045,"telegram_message_id":688595,"support_mode":"AI"}
{"timestamp":"2026-09-23T15:14:48+00:00","event":"pipeline_check","telegram_user_id":294110045,"telegram_message_id":688595,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T15:14:48+00:00","event":"ai_request","telegram_user_id":294110045,"telegram_message_id":688595,"message":"Оператор"}
{"timestamp":"2026-09-23T15:14:53+00:00","event":"ai_response","telegram_user_id":294110045,"telegram_message_id":688595,"duration_ms":4768,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-23T15:14:53+00:00","event":"handoff_requested","telegram_user_id":294110045,"telegram_message_id":688595,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-23T15:14:53+00:00","event":"handoff_mode_changed","telegram_user_id":294110045,"telegram_message_id":688595,"first_handoff":true}
{"timestamp":"2026-09-23T15:14:53+00:00","event":"sensei_prepare","telegram_user_id":294110045,"telegram_message_id":688595,"amo_lead_id":"41643909"}
{"timestamp":"2026-09-23T15:14:53+00:00","event":"sensei_started","telegram_user_id":294110045,"telegram_message_id":688595,"amo_lead_id":"41643909","result":true}
{"timestamp":"2026-09-23T15:14:53+00:00","event":"handoff_telegram_message_sent","telegram_user_id":294110045,"telegram_message_id":688595}
{"timestamp":"2026-09-23T15:14:54+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":294110045,"telegram_message_id":688595}
{"timestamp":"2026-09-23T15:16:47+00:00","event":"support_mode_check","telegram_user_id":5094149572,"telegram_message_id":688599,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T15:16:47+00:00","event":"ai_skipped","telegram_user_id":5094149572,"telegram_message_id":688599,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T15:17:06+00:00","event":"support_mode_check","telegram_user_id":5094149572,"telegram_message_id":688600,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T15:17:06+00:00","event":"ai_skipped","telegram_user_id":5094149572,"telegram_message_id":688600,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T15:17:32+00:00","event":"support_mode_check","telegram_user_id":947010035,"telegram_message_id":688601,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T15:17:32+00:00","event":"ai_skipped","telegram_user_id":947010035,"telegram_message_id":688601,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T15:17:49+00:00","event":"support_mode_check","telegram_user_id":947010035,"telegram_message_id":688602,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T15:17:49+00:00","event":"ai_skipped","telegram_user_id":947010035,"telegram_message_id":688602,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T15:19:42+00:00","event":"support_mode_check","telegram_user_id":947010035,"telegram_message_id":688605,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T15:19:42+00:00","event":"ai_skipped","telegram_user_id":947010035,"telegram_message_id":688605,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T15:19:52+00:00","event":"support_mode_check","telegram_user_id":947010035,"telegram_message_id":688606,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T15:19:52+00:00","event":"ai_skipped","telegram_user_id":947010035,"telegram_message_id":688606,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T15:21:56+00:00","event":"support_mode_check","telegram_user_id":947010035,"telegram_message_id":688608,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T15:21:56+00:00","event":"ai_skipped","telegram_user_id":947010035,"telegram_message_id":688608,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T15:21:58+00:00","event":"support_mode_check","telegram_user_id":947010035,"telegram_message_id":688609,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T15:21:58+00:00","event":"ai_skipped","telegram_user_id":947010035,"telegram_message_id":688609,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T15:22:32+00:00","event":"support_mode_check","telegram_user_id":947010035,"telegram_message_id":688611,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T15:22:32+00:00","event":"ai_skipped","telegram_user_id":947010035,"telegram_message_id":688611,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T15:22:36+00:00","event":"support_mode_check","telegram_user_id":947010035,"telegram_message_id":688612,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T15:22:36+00:00","event":"ai_skipped","telegram_user_id":947010035,"telegram_message_id":688612,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T15:27:20+00:00","event":"support_mode_check","telegram_user_id":1082597610,"telegram_message_id":688615,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T15:27:20+00:00","event":"ai_skipped","telegram_user_id":1082597610,"telegram_message_id":688615,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T15:32:24+00:00","event":"support_mode_check","telegram_user_id":487966065,"telegram_message_id":688617,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T15:32:24+00:00","event":"ai_skipped","telegram_user_id":487966065,"telegram_message_id":688617,"reason":"support_mode_human"}
{"timestamp":"2026-09-23T15:33:06+00:00","event":"support_mode_check","telegram_user_id":1122448309,"telegram_message_id":688618,"support_mode":"AI"}
{"timestamp":"2026-09-23T15:33:06+00:00","event":"pipeline_check","telegram_user_id":1122448309,"telegram_message_id":688618,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-23T15:33:06+00:00","event":"ai_request","telegram_user_id":1122448309,"telegram_message_id":688618,"message":"Добрый вечер, можно, пожалуйста, продлить договор"}
{"timestamp":"2026-09-23T15:33:10+00:00","event":"ai_response","telegram_user_id":1122448309,"telegram_message_id":688618,"duration_ms":3911,"action":"ANSWER","answer":"Да, обычно договор можно продлить ещё на 6 месяцев."}
{"timestamp":"2026-09-23T15:33:11+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1122448309,"telegram_message_id":688618,"answer":"Да, обычно договор можно продлить ещё на 6 месяцев."}
{"timestamp":"2026-09-23T15:33:11+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1122448309,"telegram_message_id":688618}
{"timestamp":"2026-09-23T15:33:49+00:00","event":"support_mode_check","telegram_user_id":1122448309,"telegram_message_id":688621,"support_mode":"HUMAN"}
{"timestamp":"2026-09-23T15:33:49+00:00","event":"ai_skipped","telegram_user_id":1122448309,"telegram_message_id":688621,"reason":"support_mode_human"}
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{"timestamp":"2026-09-23T15:38:58+00:00","event":"ai_skipped","telegram_user_id":401938149,"telegram_message_id":688636,"reason":"support_mode_human"}
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{"timestamp":"2026-09-23T17:57:23+00:00","event":"ai_request","telegram_user_id":1199011866,"telegram_message_id":688851,"message":"Здравствуйте, я просмотрел 25 видеоматериалов до видео ,,учебна езда,, \nПодскажите как мне открыть вождение и когда можно принести справки?"}
{"timestamp":"2026-09-23T17:57:55+00:00","event":"ai_response","telegram_user_id":1199011866,"telegram_message_id":688851,"duration_ms":32197,"action":"ANSWER","answer":"Если у вас рассрочка, к вождению допускают после выполнения трёх условий:\n\n- пройдено более 50% теории;\n- предоставлен оригинал медицинской справки 003-В/у;\n- внесён третий платёж.\n\nПосле этого отправьте в чат несколько удобных станций метро из карты автодромов — вам назначат инструктора и согласуют график занятий. По 25 просмотренным видео нельзя точно определить, выполнено ли условие по теории."}
{"timestamp":"2026-09-23T17:57:55+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1199011866,"telegram_message_id":688851,"answer":"Если у вас рассрочка, к вождению допускают после выполнения трёх условий:\n\n- пройдено более 50% теории;\n- предоставлен оригинал медицинской справки 003-В/у;\n- внесён третий платёж.\n\nПосле этого отправьте в чат несколько удобных станций метро из карты автодромов — вам назначат инструктора и согласуют график занятий. По 25 просмотренным видео нельзя точно определить, выполнено ли условие по теории."}
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{"timestamp":"2026-09-23T18:05:21+00:00","event":"ai_request","telegram_user_id":814306887,"telegram_message_id":688860,"message":"Хорошо"}
{"timestamp":"2026-09-23T18:06:40+00:00","event":"ai_response","telegram_user_id":814306887,"telegram_message_id":688860,"duration_ms":78934,"action":"ANSWER","answer":"Пожалуйста, обращайтесь!"}
{"timestamp":"2026-09-23T18:06:40+00:00","event":"telegram_ai_answer_sent","telegram_user_id":814306887,"telegram_message_id":688860,"answer":"Пожалуйста, обращайтесь!"}
{"timestamp":"2026-09-23T18:06:40+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":814306887,"telegram_message_id":688860}
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{"timestamp":"2026-09-23T19:28:00+00:00","event":"ai_request","telegram_user_id":1098031692,"telegram_message_id":688876,"message":"Мне подходят: бульвар дмитрия донского, аннино, улица академика янгеля"}
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{"timestamp":"2026-09-23T19:37:56+00:00","event":"ai_request","telegram_user_id":1327560646,"telegram_message_id":688887,"message":"Добрый день. Мне логин и пароль не пришли"}
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{"timestamp":"2026-09-24T05:46:13+00:00","event":"ai_request","telegram_user_id":7296498053,"telegram_message_id":688948,"message":"Здравствуйте"}
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{"timestamp":"2026-09-24T05:46:18+00:00","event":"telegram_ai_answer_sent","telegram_user_id":7296498053,"telegram_message_id":688948,"answer":"Здравствуйте! Чем могу помочь?"}
{"timestamp":"2026-09-24T05:46:18+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":7296498053,"telegram_message_id":688948}
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{"timestamp":"2026-09-24T05:51:16+00:00","event":"ai_request","telegram_user_id":1122448309,"telegram_message_id":688952,"message":"Доброе утро! Можете открыть, пожалуйста, открыть еще одну попытку для сдачи внутреннего экзамена"}
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{"timestamp":"2026-09-24T06:26:12+00:00","event":"support_mode_check","telegram_user_id":294110045,"telegram_message_id":688983,"support_mode":"AI"}
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{"timestamp":"2026-09-24T06:26:12+00:00","event":"ai_request","telegram_user_id":294110045,"telegram_message_id":688983,"message":"Выкинуло из приложения. Какой пароль/где его найти?"}
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{"timestamp":"2026-09-24T06:58:03+00:00","event":"ai_request","telegram_user_id":5175120708,"telegram_message_id":689008,"message":"Октябрьское поле"}
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{"timestamp":"2026-09-24T08:30:25+00:00","event":"ai_request","telegram_user_id":400841271,"telegram_message_id":689217,"message":"Здравствуйте, подскажите пожалуйста как пересдать теорию? Уже прошло 5 дней с первой попытки"}
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{"timestamp":"2026-09-24T08:30:41+00:00","event":"handoff_telegram_message_sent","telegram_user_id":400841271,"telegram_message_id":689217}
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{"timestamp":"2026-09-24T08:37:03+00:00","event":"contact_lead_checked","telegram_user_id":620593624,"telegram_message_id":689239,"contact_id":41380789,"amo_lead_id":41123767,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-24T08:37:04+00:00","event":"contact_lead_checked","telegram_user_id":620593624,"telegram_message_id":689239,"contact_id":41380789,"amo_lead_id":41126849,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-24T08:37:04+00:00","event":"contact_ai_lead_found","telegram_user_id":620593624,"telegram_message_id":689239,"contact_id":41380789,"amo_lead_id":41126849,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-24T08:37:04+00:00","event":"pipeline_check","telegram_user_id":620593624,"telegram_message_id":689239,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T08:37:04+00:00","event":"ai_request","telegram_user_id":620593624,"telegram_message_id":689239,"message":"Здравствуйте! Подскажите, пожалуйста, если 3 попытки сдачи практического экзамена в гибдд провалено, то в течение этих 6 месяцев мне нужно забрать какое-то свидетельство об обучении их автошколы и потом подаваться уже самостоятельно?"}
{"timestamp":"2026-09-24T08:37:20+00:00","event":"support_mode_check","telegram_user_id":6818808681,"telegram_message_id":689240,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T08:37:20+00:00","event":"ai_skipped","telegram_user_id":6818808681,"telegram_message_id":689240,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T08:37:53+00:00","event":"support_mode_check","telegram_user_id":5168868393,"telegram_message_id":689242,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T08:37:53+00:00","event":"ai_skipped","telegram_user_id":5168868393,"telegram_message_id":689242,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T08:38:06+00:00","event":"support_mode_check","telegram_user_id":5168868393,"telegram_message_id":689243,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T08:38:06+00:00","event":"ai_skipped","telegram_user_id":5168868393,"telegram_message_id":689243,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T08:38:37+00:00","event":"ai_response","telegram_user_id":620593624,"telegram_message_id":689239,"duration_ms":93304,"action":"ANSWER","answer":"Нет, после трёх неудачных попыток вы не обязаны забирать документы и подаваться самостоятельно. При сдаче через автошколу первые три попытки проходят с интервалом не менее 7 дней, последующие — с интервалом от 6 до 9 месяцев. Школа сопровождает ученика до полной сдачи экзаменов.\n\nСамостоятельная сдача возможна после успешной сдачи обоих внутренних экзаменов и полной оплаты обучения — для этого нужно согласовать выдачу документов с автошколой. Обратите внимание: сданная теория в ГИБДД действует 6 месяцев."}
{"timestamp":"2026-09-24T08:38:37+00:00","event":"telegram_ai_answer_sent","telegram_user_id":620593624,"telegram_message_id":689239,"answer":"Нет, после трёх неудачных попыток вы не обязаны забирать документы и подаваться самостоятельно. При сдаче через автошколу первые три попытки проходят с интервалом не менее 7 дней, последующие — с интервалом от 6 до 9 месяцев. Школа сопровождает ученика до полной сдачи экзаменов.\n\nСамостоятельная сдача возможна после успешной сдачи обоих внутренних экзаменов и полной оплаты обучения — для этого нужно согласовать выдачу документов с автошколой. Обратите внимание: сданная теория в ГИБДД действует 6 месяцев."}
{"timestamp":"2026-09-24T08:38:37+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":620593624,"telegram_message_id":689239}
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{"timestamp":"2026-09-24T08:39:37+00:00","event":"support_mode_check","telegram_user_id":620593624,"telegram_message_id":689250,"support_mode":"AI"}
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{"timestamp":"2026-09-24T08:39:37+00:00","event":"ai_request","telegram_user_id":620593624,"telegram_message_id":689250,"message":"Тогда нужно будет перед новой попыткой просто принести новую медицинскую справку и записываться после одобрения на теорию и практику?"}
{"timestamp":"2026-09-24T08:39:57+00:00","event":"support_mode_check","telegram_user_id":5046539474,"telegram_message_id":689252,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T08:39:57+00:00","event":"ai_skipped","telegram_user_id":5046539474,"telegram_message_id":689252,"reason":"support_mode_human"}
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{"timestamp":"2026-09-24T08:41:37+00:00","event":"ai_error","telegram_user_id":620593624,"telegram_message_id":689250,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
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{"timestamp":"2026-09-24T08:56:47+00:00","event":"ai_skipped","telegram_user_id":1777828927,"telegram_message_id":689282,"reason":"support_mode_human"}
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{"timestamp":"2026-09-24T09:01:14+00:00","event":"ai_skipped","telegram_user_id":620593624,"telegram_message_id":689288,"reason":"support_mode_human"}
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{"timestamp":"2026-09-24T09:06:58+00:00","event":"ai_skipped","telegram_user_id":5168868393,"telegram_message_id":689295,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T09:07:50+00:00","event":"support_mode_check","telegram_user_id":1944630649,"telegram_message_id":689296,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T09:07:50+00:00","event":"ai_skipped","telegram_user_id":1944630649,"telegram_message_id":689296,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T09:12:46+00:00","event":"support_mode_check","telegram_user_id":448178964,"telegram_message_id":689298,"support_mode":"AI"}
{"timestamp":"2026-09-24T09:12:46+00:00","event":"pipeline_check","telegram_user_id":448178964,"telegram_message_id":689298,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T09:12:46+00:00","event":"ai_request","telegram_user_id":448178964,"telegram_message_id":689298,"message":"Добрый день!\nУ вас есть возможность заморозить мой договор на время отпуска 5-21 октября?\n \nЧтобы у меня было больше времени на прохождения практики и теории"}
{"timestamp":"2026-09-24T09:13:38+00:00","event":"support_mode_check","telegram_user_id":1923927079,"telegram_message_id":689302,"support_mode":"AI"}
{"timestamp":"2026-09-24T09:13:38+00:00","event":"pipeline_missing_in_db","telegram_user_id":1923927079,"telegram_message_id":689302,"amo_lead_id":null}
{"timestamp":"2026-09-24T09:13:38+00:00","event":"legacy_leadid_check","telegram_user_id":1923927079,"telegram_message_id":689302,"legacy_leadid":"41439411"}
{"timestamp":"2026-09-24T09:13:40+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1923927079,"telegram_message_id":689302,"contact_id":41439411,"linked_leads_count":2}
{"timestamp":"2026-09-24T09:13:40+00:00","event":"contact_lead_checked","telegram_user_id":1923927079,"telegram_message_id":689302,"contact_id":41439411,"amo_lead_id":41172043,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-24T09:13:41+00:00","event":"contact_lead_checked","telegram_user_id":1923927079,"telegram_message_id":689302,"contact_id":41439411,"amo_lead_id":41179737,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-24T09:13:41+00:00","event":"contact_ai_lead_found","telegram_user_id":1923927079,"telegram_message_id":689302,"contact_id":41439411,"amo_lead_id":41179737,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-24T09:13:41+00:00","event":"pipeline_check","telegram_user_id":1923927079,"telegram_message_id":689302,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T09:13:41+00:00","event":"ai_request","telegram_user_id":1923927079,"telegram_message_id":689302,"message":"Здравствуйте! Я сегодня сдала вождение в ГИБДД, подскажите пожалуйста, когда смогу получить права?"}
{"timestamp":"2026-09-24T09:14:46+00:00","event":"ai_error","telegram_user_id":448178964,"telegram_message_id":689298,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120000 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-24T09:14:47+00:00","event":"ai_error_handoff_sent","telegram_user_id":448178964,"telegram_message_id":689298}
{"timestamp":"2026-09-24T09:15:29+00:00","event":"ai_response","telegram_user_id":1923927079,"telegram_message_id":689302,"duration_ms":108045,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-24T09:15:29+00:00","event":"handoff_requested","telegram_user_id":1923927079,"telegram_message_id":689302,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-24T09:15:29+00:00","event":"handoff_mode_changed","telegram_user_id":1923927079,"telegram_message_id":689302,"first_handoff":true}
{"timestamp":"2026-09-24T09:15:29+00:00","event":"sensei_prepare","telegram_user_id":1923927079,"telegram_message_id":689302,"amo_lead_id":"41179737"}
{"timestamp":"2026-09-24T09:15:31+00:00","event":"sensei_started","telegram_user_id":1923927079,"telegram_message_id":689302,"amo_lead_id":"41179737","result":true}
{"timestamp":"2026-09-24T09:15:32+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1923927079,"telegram_message_id":689302}
{"timestamp":"2026-09-24T09:15:32+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1923927079,"telegram_message_id":689302}
{"timestamp":"2026-09-24T09:17:37+00:00","event":"support_mode_check","telegram_user_id":46979812,"telegram_message_id":689308,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T09:17:37+00:00","event":"ai_skipped","telegram_user_id":46979812,"telegram_message_id":689308,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T09:25:55+00:00","event":"support_mode_check","telegram_user_id":1777828927,"telegram_message_id":689319,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T09:25:55+00:00","event":"ai_skipped","telegram_user_id":1777828927,"telegram_message_id":689319,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T09:25:56+00:00","event":"support_mode_check","telegram_user_id":1777828927,"telegram_message_id":689320,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T09:25:56+00:00","event":"ai_skipped","telegram_user_id":1777828927,"telegram_message_id":689320,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T09:26:19+00:00","event":"support_mode_check","telegram_user_id":801195570,"telegram_message_id":689322,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T09:26:19+00:00","event":"ai_skipped","telegram_user_id":801195570,"telegram_message_id":689322,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T09:26:47+00:00","event":"support_mode_check","telegram_user_id":801195570,"telegram_message_id":689324,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T09:26:47+00:00","event":"ai_skipped","telegram_user_id":801195570,"telegram_message_id":689324,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T09:28:57+00:00","event":"support_mode_check","telegram_user_id":5168868393,"telegram_message_id":689325,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T09:28:57+00:00","event":"ai_skipped","telegram_user_id":5168868393,"telegram_message_id":689325,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T09:31:18+00:00","event":"support_mode_check","telegram_user_id":448178964,"telegram_message_id":689330,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T09:31:18+00:00","event":"ai_skipped","telegram_user_id":448178964,"telegram_message_id":689330,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T09:31:44+00:00","event":"support_mode_check","telegram_user_id":448178964,"telegram_message_id":689331,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T09:31:44+00:00","event":"ai_skipped","telegram_user_id":448178964,"telegram_message_id":689331,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T09:31:47+00:00","event":"support_mode_check","telegram_user_id":212481246,"telegram_message_id":689332,"support_mode":"AI"}
{"timestamp":"2026-09-24T09:31:47+00:00","event":"pipeline_missing_in_db","telegram_user_id":212481246,"telegram_message_id":689332,"amo_lead_id":null}
{"timestamp":"2026-09-24T09:31:47+00:00","event":"legacy_leadid_check","telegram_user_id":212481246,"telegram_message_id":689332,"legacy_leadid":"42663183"}
{"timestamp":"2026-09-24T09:31:49+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":212481246,"telegram_message_id":689332,"contact_id":42663183,"linked_leads_count":2}
{"timestamp":"2026-09-24T09:31:50+00:00","event":"contact_lead_checked","telegram_user_id":212481246,"telegram_message_id":689332,"contact_id":42663183,"amo_lead_id":42629333,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-24T09:31:51+00:00","event":"contact_lead_checked","telegram_user_id":212481246,"telegram_message_id":689332,"contact_id":42663183,"amo_lead_id":42746745,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-24T09:31:51+00:00","event":"contact_ai_lead_found","telegram_user_id":212481246,"telegram_message_id":689332,"contact_id":42663183,"amo_lead_id":42746745,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-24T09:31:51+00:00","event":"pipeline_check","telegram_user_id":212481246,"telegram_message_id":689332,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T09:31:51+00:00","event":"ai_request","telegram_user_id":212481246,"telegram_message_id":689332,"message":"здравствуйте! у меня вопрос по приложению, могу тут его задать?"}
{"timestamp":"2026-09-24T09:32:50+00:00","event":"support_mode_check","telegram_user_id":1258998784,"telegram_message_id":689333,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T09:32:50+00:00","event":"ai_skipped","telegram_user_id":1258998784,"telegram_message_id":689333,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T09:33:51+00:00","event":"ai_error","telegram_user_id":212481246,"telegram_message_id":689332,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-24T09:33:51+00:00","event":"ai_error_handoff_sent","telegram_user_id":212481246,"telegram_message_id":689332}
{"timestamp":"2026-09-24T09:37:06+00:00","event":"support_mode_check","telegram_user_id":801195570,"telegram_message_id":689342,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T09:37:06+00:00","event":"ai_skipped","telegram_user_id":801195570,"telegram_message_id":689342,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T09:43:49+00:00","event":"support_mode_check","telegram_user_id":212481246,"telegram_message_id":689359,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T09:43:49+00:00","event":"ai_skipped","telegram_user_id":212481246,"telegram_message_id":689359,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T09:48:14+00:00","event":"support_mode_check","telegram_user_id":5168868393,"telegram_message_id":689365,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T09:48:14+00:00","event":"ai_skipped","telegram_user_id":5168868393,"telegram_message_id":689365,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T09:49:49+00:00","event":"support_mode_check","telegram_user_id":573791646,"telegram_message_id":689369,"support_mode":"AI"}
{"timestamp":"2026-09-24T09:49:49+00:00","event":"pipeline_missing_in_db","telegram_user_id":573791646,"telegram_message_id":689369,"amo_lead_id":null}
{"timestamp":"2026-09-24T09:49:49+00:00","event":"legacy_leadid_check","telegram_user_id":573791646,"telegram_message_id":689369,"legacy_leadid":"42326943"}
{"timestamp":"2026-09-24T09:49:50+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":573791646,"telegram_message_id":689369,"amo_lead_id":42326943,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-24T09:49:50+00:00","event":"pipeline_check","telegram_user_id":573791646,"telegram_message_id":689369,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T09:49:50+00:00","event":"ai_request","telegram_user_id":573791646,"telegram_message_id":689369,"message":"Здравствуйте"}
{"timestamp":"2026-09-24T09:49:53+00:00","event":"ai_response","telegram_user_id":573791646,"telegram_message_id":689369,"duration_ms":3032,"action":"ANSWER","answer":"Здравствуйте! Чем могу помочь?"}
{"timestamp":"2026-09-24T09:49:54+00:00","event":"telegram_ai_answer_sent","telegram_user_id":573791646,"telegram_message_id":689369,"answer":"Здравствуйте! Чем могу помочь?"}
{"timestamp":"2026-09-24T09:49:54+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":573791646,"telegram_message_id":689369}
{"timestamp":"2026-09-24T09:49:56+00:00","event":"support_mode_check","telegram_user_id":573791646,"telegram_message_id":689371,"support_mode":"AI"}
{"timestamp":"2026-09-24T09:49:56+00:00","event":"pipeline_check","telegram_user_id":573791646,"telegram_message_id":689371,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T09:49:56+00:00","event":"ai_request","telegram_user_id":573791646,"telegram_message_id":689371,"message":"Хочу записаться на вождение"}
{"timestamp":"2026-09-24T09:50:01+00:00","event":"ai_response","telegram_user_id":573791646,"telegram_message_id":689371,"duration_ms":4603,"action":"ANSWER","answer":"Посмотрите карту автодромов, выберите несколько удобных станций метро и отправьте их в чат. После этого вам назначат инструктора, а график занятий вы согласуете непосредственно с ним."}
{"timestamp":"2026-09-24T09:50:01+00:00","event":"telegram_ai_answer_sent","telegram_user_id":573791646,"telegram_message_id":689371,"answer":"Посмотрите карту автодромов, выберите несколько удобных станций метро и отправьте их в чат. После этого вам назначат инструктора, а график занятий вы согласуете непосредственно с ним."}
{"timestamp":"2026-09-24T09:50:01+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":573791646,"telegram_message_id":689371}
{"timestamp":"2026-09-24T09:50:10+00:00","event":"support_mode_check","telegram_user_id":573791646,"telegram_message_id":689373,"support_mode":"AI"}
{"timestamp":"2026-09-24T09:50:10+00:00","event":"pipeline_check","telegram_user_id":573791646,"telegram_message_id":689373,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T09:50:10+00:00","event":"ai_request","telegram_user_id":573791646,"telegram_message_id":689373,"message":"Семеновская"}
{"timestamp":"2026-09-24T09:50:15+00:00","event":"ai_response","telegram_user_id":573791646,"telegram_message_id":689373,"duration_ms":4790,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-24T09:50:15+00:00","event":"handoff_requested","telegram_user_id":573791646,"telegram_message_id":689373,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-24T09:50:15+00:00","event":"handoff_mode_changed","telegram_user_id":573791646,"telegram_message_id":689373,"first_handoff":true}
{"timestamp":"2026-09-24T09:50:15+00:00","event":"sensei_prepare","telegram_user_id":573791646,"telegram_message_id":689373,"amo_lead_id":"42326943"}
{"timestamp":"2026-09-24T09:50:15+00:00","event":"sensei_started","telegram_user_id":573791646,"telegram_message_id":689373,"amo_lead_id":"42326943","result":true}
{"timestamp":"2026-09-24T09:50:16+00:00","event":"handoff_telegram_message_sent","telegram_user_id":573791646,"telegram_message_id":689373}
{"timestamp":"2026-09-24T09:50:16+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":573791646,"telegram_message_id":689373}
{"timestamp":"2026-09-24T09:50:27+00:00","event":"support_mode_check","telegram_user_id":573791646,"telegram_message_id":689376,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T09:50:27+00:00","event":"ai_skipped","telegram_user_id":573791646,"telegram_message_id":689376,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T09:50:37+00:00","event":"support_mode_check","telegram_user_id":5168868393,"telegram_message_id":689378,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T09:50:37+00:00","event":"ai_skipped","telegram_user_id":5168868393,"telegram_message_id":689378,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T09:51:20+00:00","event":"support_mode_check","telegram_user_id":5046539474,"telegram_message_id":689381,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T09:51:20+00:00","event":"ai_skipped","telegram_user_id":5046539474,"telegram_message_id":689381,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T09:51:34+00:00","event":"support_mode_check","telegram_user_id":5046539474,"telegram_message_id":689382,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T09:51:34+00:00","event":"ai_skipped","telegram_user_id":5046539474,"telegram_message_id":689382,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T09:52:56+00:00","event":"support_mode_check","telegram_user_id":806320265,"telegram_message_id":689384,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T09:52:56+00:00","event":"ai_skipped","telegram_user_id":806320265,"telegram_message_id":689384,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T09:53:11+00:00","event":"support_mode_check","telegram_user_id":806320265,"telegram_message_id":689385,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T09:53:11+00:00","event":"ai_skipped","telegram_user_id":806320265,"telegram_message_id":689385,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T09:54:25+00:00","event":"support_mode_check","telegram_user_id":212481246,"telegram_message_id":689387,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T09:54:25+00:00","event":"ai_skipped","telegram_user_id":212481246,"telegram_message_id":689387,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T09:54:37+00:00","event":"support_mode_check","telegram_user_id":1258998784,"telegram_message_id":689389,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T09:54:37+00:00","event":"ai_skipped","telegram_user_id":1258998784,"telegram_message_id":689389,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T09:58:08+00:00","event":"support_mode_check","telegram_user_id":1935389602,"telegram_message_id":689394,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T09:58:08+00:00","event":"ai_skipped","telegram_user_id":1935389602,"telegram_message_id":689394,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T09:59:53+00:00","event":"support_mode_check","telegram_user_id":1258998784,"telegram_message_id":689399,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T09:59:53+00:00","event":"ai_skipped","telegram_user_id":1258998784,"telegram_message_id":689399,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T10:00:01+00:00","event":"support_mode_check","telegram_user_id":5046539474,"telegram_message_id":689400,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T10:00:01+00:00","event":"ai_skipped","telegram_user_id":5046539474,"telegram_message_id":689400,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T10:02:05+00:00","event":"support_mode_check","telegram_user_id":1258998784,"telegram_message_id":689403,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T10:02:05+00:00","event":"ai_skipped","telegram_user_id":1258998784,"telegram_message_id":689403,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T10:03:19+00:00","event":"support_mode_check","telegram_user_id":806320265,"telegram_message_id":689405,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T10:03:19+00:00","event":"ai_skipped","telegram_user_id":806320265,"telegram_message_id":689405,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T10:03:51+00:00","event":"support_mode_check","telegram_user_id":1282929914,"telegram_message_id":689406,"support_mode":"AI"}
{"timestamp":"2026-09-24T10:03:51+00:00","event":"pipeline_missing_in_db","telegram_user_id":1282929914,"telegram_message_id":689406,"amo_lead_id":null}
{"timestamp":"2026-09-24T10:03:51+00:00","event":"legacy_leadid_check","telegram_user_id":1282929914,"telegram_message_id":689406,"legacy_leadid":"41861755"}
{"timestamp":"2026-09-24T10:03:53+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1282929914,"telegram_message_id":689406,"contact_id":41861755,"linked_leads_count":2}
{"timestamp":"2026-09-24T10:03:54+00:00","event":"contact_lead_checked","telegram_user_id":1282929914,"telegram_message_id":689406,"contact_id":41861755,"amo_lead_id":41657143,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-24T10:03:55+00:00","event":"contact_lead_checked","telegram_user_id":1282929914,"telegram_message_id":689406,"contact_id":41861755,"amo_lead_id":41866455,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-24T10:03:55+00:00","event":"contact_ai_lead_found","telegram_user_id":1282929914,"telegram_message_id":689406,"contact_id":41861755,"amo_lead_id":41866455,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-24T10:03:55+00:00","event":"pipeline_check","telegram_user_id":1282929914,"telegram_message_id":689406,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T10:03:55+00:00","event":"ai_request","telegram_user_id":1282929914,"telegram_message_id":689406,"message":"мне в офисе сказали что договор действует до 29.10"}
{"timestamp":"2026-09-24T10:04:38+00:00","event":"ai_response","telegram_user_id":1282929914,"telegram_message_id":689406,"duration_ms":43011,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-24T10:04:38+00:00","event":"handoff_requested","telegram_user_id":1282929914,"telegram_message_id":689406,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-24T10:04:38+00:00","event":"handoff_mode_changed","telegram_user_id":1282929914,"telegram_message_id":689406,"first_handoff":true}
{"timestamp":"2026-09-24T10:04:38+00:00","event":"sensei_prepare","telegram_user_id":1282929914,"telegram_message_id":689406,"amo_lead_id":"41866455"}
{"timestamp":"2026-09-24T10:04:38+00:00","event":"sensei_started","telegram_user_id":1282929914,"telegram_message_id":689406,"amo_lead_id":"41866455","result":true}
{"timestamp":"2026-09-24T10:04:39+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1282929914,"telegram_message_id":689406}
{"timestamp":"2026-09-24T10:04:39+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1282929914,"telegram_message_id":689406}
{"timestamp":"2026-09-24T10:07:07+00:00","event":"support_mode_check","telegram_user_id":1412429480,"telegram_message_id":689418,"support_mode":"AI"}
{"timestamp":"2026-09-24T10:07:07+00:00","event":"pipeline_check","telegram_user_id":1412429480,"telegram_message_id":689418,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T10:07:07+00:00","event":"ai_request","telegram_user_id":1412429480,"telegram_message_id":689418,"message":"Спасибо большое"}
{"timestamp":"2026-09-24T10:07:12+00:00","event":"ai_response","telegram_user_id":1412429480,"telegram_message_id":689418,"duration_ms":4719,"action":"ANSWER","answer":"Пожалуйста! Обращайтесь, если появятся вопросы 😊"}
{"timestamp":"2026-09-24T10:07:12+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1412429480,"telegram_message_id":689418,"answer":"Пожалуйста! Обращайтесь, если появятся вопросы 😊"}
{"timestamp":"2026-09-24T10:07:12+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1412429480,"telegram_message_id":689418}
{"timestamp":"2026-09-24T10:07:56+00:00","event":"support_mode_check","telegram_user_id":1258998784,"telegram_message_id":689423,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-24T10:10:49+00:00","event":"support_mode_check","telegram_user_id":101470563,"telegram_message_id":689425,"support_mode":"AI"}
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{"timestamp":"2026-09-24T10:11:00+00:00","event":"legacy_leadid_check","telegram_user_id":101470563,"telegram_message_id":689426,"legacy_leadid":"12191"}
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{"timestamp":"2026-09-24T10:11:03+00:00","event":"pipeline_check","telegram_user_id":101470563,"telegram_message_id":689426,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T10:11:03+00:00","event":"ai_skipped","telegram_user_id":101470563,"telegram_message_id":689426,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T10:14:23+00:00","event":"support_mode_check","telegram_user_id":1028640779,"telegram_message_id":689428,"support_mode":"AI"}
{"timestamp":"2026-09-24T10:14:23+00:00","event":"pipeline_check","telegram_user_id":1028640779,"telegram_message_id":689428,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T10:14:23+00:00","event":"ai_request","telegram_user_id":1028640779,"telegram_message_id":689428,"message":"Здравствуйте, а можно поменять инструктора?"}
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{"timestamp":"2026-09-24T10:14:28+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1028640779,"telegram_message_id":689428}
{"timestamp":"2026-09-24T10:14:28+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1028640779,"telegram_message_id":689428}
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{"timestamp":"2026-09-24T10:19:33+00:00","event":"ai_skipped","telegram_user_id":1258998784,"telegram_message_id":689435,"reason":"support_mode_human"}
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{"timestamp":"2026-09-24T10:19:49+00:00","event":"ai_skipped","telegram_user_id":101470563,"telegram_message_id":689436,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T10:24:16+00:00","event":"support_mode_check","telegram_user_id":101470563,"telegram_message_id":689441,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T10:24:16+00:00","event":"ai_skipped","telegram_user_id":101470563,"telegram_message_id":689441,"reason":"support_mode_human"}
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{"timestamp":"2026-09-24T10:25:47+00:00","event":"ai_skipped","telegram_user_id":6659723762,"telegram_message_id":689450,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T10:26:57+00:00","event":"support_mode_check","telegram_user_id":995843731,"telegram_message_id":689461,"support_mode":"AI"}
{"timestamp":"2026-09-24T10:26:57+00:00","event":"pipeline_missing_in_db","telegram_user_id":995843731,"telegram_message_id":689461,"amo_lead_id":null}
{"timestamp":"2026-09-24T10:26:57+00:00","event":"legacy_leadid_check","telegram_user_id":995843731,"telegram_message_id":689461,"legacy_leadid":"0"}
{"timestamp":"2026-09-24T10:26:57+00:00","event":"pipeline_fetch_skipped","telegram_user_id":995843731,"telegram_message_id":689461,"reason":"amo_lead_id_and_legacy_leadid_empty"}
{"timestamp":"2026-09-24T10:26:57+00:00","event":"pipeline_check","telegram_user_id":995843731,"telegram_message_id":689461,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T10:26:57+00:00","event":"ai_skipped","telegram_user_id":995843731,"telegram_message_id":689461,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T10:29:55+00:00","event":"support_mode_check","telegram_user_id":995843731,"telegram_message_id":689470,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T10:29:55+00:00","event":"ai_skipped","telegram_user_id":995843731,"telegram_message_id":689470,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T10:31:46+00:00","event":"support_mode_check","telegram_user_id":1028640779,"telegram_message_id":689473,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T10:31:46+00:00","event":"ai_skipped","telegram_user_id":1028640779,"telegram_message_id":689473,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T10:31:57+00:00","event":"support_mode_check","telegram_user_id":1632559245,"telegram_message_id":689474,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T10:31:57+00:00","event":"ai_skipped","telegram_user_id":1632559245,"telegram_message_id":689474,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T10:32:19+00:00","event":"support_mode_check","telegram_user_id":6659723762,"telegram_message_id":689475,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T10:32:19+00:00","event":"ai_skipped","telegram_user_id":6659723762,"telegram_message_id":689475,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T10:35:59+00:00","event":"support_mode_check","telegram_user_id":8455808076,"telegram_message_id":689479,"support_mode":"AI"}
{"timestamp":"2026-09-24T10:35:59+00:00","event":"pipeline_missing_in_db","telegram_user_id":8455808076,"telegram_message_id":689479,"amo_lead_id":null}
{"timestamp":"2026-09-24T10:35:59+00:00","event":"legacy_leadid_check","telegram_user_id":8455808076,"telegram_message_id":689479,"legacy_leadid":"35743563"}
{"timestamp":"2026-09-24T10:36:01+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":8455808076,"telegram_message_id":689479,"amo_lead_id":35743563,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-24T10:36:01+00:00","event":"pipeline_check","telegram_user_id":8455808076,"telegram_message_id":689479,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T10:36:01+00:00","event":"ai_request","telegram_user_id":8455808076,"telegram_message_id":689479,"message":"Добрый день"}
{"timestamp":"2026-09-24T10:36:06+00:00","event":"ai_response","telegram_user_id":8455808076,"telegram_message_id":689479,"duration_ms":5384,"action":"ANSWER","answer":"Добрый день! Чем можем помочь?"}
{"timestamp":"2026-09-24T10:36:06+00:00","event":"telegram_ai_answer_sent","telegram_user_id":8455808076,"telegram_message_id":689479,"answer":"Добрый день! Чем можем помочь?"}
{"timestamp":"2026-09-24T10:36:06+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":8455808076,"telegram_message_id":689479}
{"timestamp":"2026-09-24T10:36:40+00:00","event":"support_mode_check","telegram_user_id":8455808076,"telegram_message_id":689481,"support_mode":"AI"}
{"timestamp":"2026-09-24T10:36:40+00:00","event":"pipeline_check","telegram_user_id":8455808076,"telegram_message_id":689481,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T10:36:40+00:00","event":"ai_request","telegram_user_id":8455808076,"telegram_message_id":689481,"message":"Практику сегодня сдала, какие дальнейшие действия?"}
{"timestamp":"2026-09-24T10:37:00+00:00","event":"support_mode_check","telegram_user_id":1028640779,"telegram_message_id":689483,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T10:37:00+00:00","event":"ai_skipped","telegram_user_id":1028640779,"telegram_message_id":689483,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T10:37:08+00:00","event":"ai_response","telegram_user_id":8455808076,"telegram_message_id":689481,"duration_ms":27712,"action":"ANSWER","answer":"Если вы сдали именно внутренний практический экзамен, следующий этап — сдать внутренний теоретический экзамен, если он ещё не пройден. После успешной сдачи обоих внутренних экзаменов можно переходить к экзаменам в ГИБДД.\n\nЕсли вы завершили только 100% штатных часов практики, следующим этапом будет внутренний практический экзамен."}
{"timestamp":"2026-09-24T10:37:08+00:00","event":"telegram_ai_answer_sent","telegram_user_id":8455808076,"telegram_message_id":689481,"answer":"Если вы сдали именно внутренний практический экзамен, следующий этап — сдать внутренний теоретический экзамен, если он ещё не пройден. После успешной сдачи обоих внутренних экзаменов можно переходить к экзаменам в ГИБДД.\n\nЕсли вы завершили только 100% штатных часов практики, следующим этапом будет внутренний практический экзамен."}
{"timestamp":"2026-09-24T10:37:08+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":8455808076,"telegram_message_id":689481}
{"timestamp":"2026-09-24T10:37:59+00:00","event":"support_mode_check","telegram_user_id":8455808076,"telegram_message_id":689486,"support_mode":"AI"}
{"timestamp":"2026-09-24T10:37:59+00:00","event":"pipeline_check","telegram_user_id":8455808076,"telegram_message_id":689486,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T10:37:59+00:00","event":"ai_request","telegram_user_id":8455808076,"telegram_message_id":689486,"message":"Я сдала практику в ГИБДД и теорию"}
{"timestamp":"2026-09-24T10:38:06+00:00","event":"ai_response","telegram_user_id":8455808076,"telegram_message_id":689486,"duration_ms":7411,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-24T10:38:07+00:00","event":"handoff_requested","telegram_user_id":8455808076,"telegram_message_id":689486,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-24T10:38:07+00:00","event":"handoff_mode_changed","telegram_user_id":8455808076,"telegram_message_id":689486,"first_handoff":true}
{"timestamp":"2026-09-24T10:38:07+00:00","event":"sensei_prepare","telegram_user_id":8455808076,"telegram_message_id":689486,"amo_lead_id":"35743563"}
{"timestamp":"2026-09-24T10:38:07+00:00","event":"sensei_started","telegram_user_id":8455808076,"telegram_message_id":689486,"amo_lead_id":"35743563","result":true}
{"timestamp":"2026-09-24T10:38:07+00:00","event":"handoff_telegram_message_sent","telegram_user_id":8455808076,"telegram_message_id":689486}
{"timestamp":"2026-09-24T10:38:08+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":8455808076,"telegram_message_id":689486}
{"timestamp":"2026-09-24T10:40:11+00:00","event":"support_mode_check","telegram_user_id":180055967,"telegram_message_id":689491,"support_mode":"AI"}
{"timestamp":"2026-09-24T10:40:11+00:00","event":"pipeline_check","telegram_user_id":180055967,"telegram_message_id":689491,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T10:40:11+00:00","event":"ai_request","telegram_user_id":180055967,"telegram_message_id":689491,"message":"Добрый день! Закончила практику с инструктором. Планирую в ближайшие дни сдать теорию. Расскажите, что будет происходить после сдачи теории? Как записаться на внутренний экзамен?"}
{"timestamp":"2026-09-24T10:40:36+00:00","event":"support_mode_check","telegram_user_id":601027384,"telegram_message_id":689493,"support_mode":"AI"}
{"timestamp":"2026-09-24T10:40:36+00:00","event":"pipeline_check","telegram_user_id":601027384,"telegram_message_id":689493,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T10:40:36+00:00","event":"ai_request","telegram_user_id":601027384,"telegram_message_id":689493,"message":"Благодарю за оперативность"}
{"timestamp":"2026-09-24T10:40:39+00:00","event":"ai_response","telegram_user_id":601027384,"telegram_message_id":689493,"duration_ms":2430,"action":"ANSWER","answer":"Рады были помочь!"}
{"timestamp":"2026-09-24T10:40:39+00:00","event":"telegram_ai_answer_sent","telegram_user_id":601027384,"telegram_message_id":689493,"answer":"Рады были помочь!"}
{"timestamp":"2026-09-24T10:40:39+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":601027384,"telegram_message_id":689493}
{"timestamp":"2026-09-24T10:40:43+00:00","event":"ai_response","telegram_user_id":180055967,"telegram_message_id":689491,"duration_ms":32806,"action":"ANSWER","answer":"После прохождения 100% теории открывается внутренний теоретический экзамен. Его можно сдать дистанционно в приложении или веб-версии: 80 вопросов, 1 час. Если экзамен не сдан, повторная попытка доступна через 5 дней по обращению в поддержку.\n\nПосле 100% штатной практики ученика добавляют в Telegram-чат внутреннего практического экзамена. В чате публикуют расписание с датой, временем и местом сдачи. После успешной сдачи обоих внутренних экзаменов можно переходить к экзаменам в ГИБДД."}
{"timestamp":"2026-09-24T10:40:44+00:00","event":"telegram_ai_answer_sent","telegram_user_id":180055967,"telegram_message_id":689491,"answer":"После прохождения 100% теории открывается внутренний теоретический экзамен. Его можно сдать дистанционно в приложении или веб-версии: 80 вопросов, 1 час. Если экзамен не сдан, повторная попытка доступна через 5 дней по обращению в поддержку.\n\nПосле 100% штатной практики ученика добавляют в Telegram-чат внутреннего практического экзамена. В чате публикуют расписание с датой, временем и местом сдачи. После успешной сдачи обоих внутренних экзаменов можно переходить к экзаменам в ГИБДД."}
{"timestamp":"2026-09-24T10:40:44+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":180055967,"telegram_message_id":689491}
{"timestamp":"2026-09-24T10:41:23+00:00","event":"support_mode_check","telegram_user_id":180055967,"telegram_message_id":689497,"support_mode":"AI"}
{"timestamp":"2026-09-24T10:41:23+00:00","event":"pipeline_check","telegram_user_id":180055967,"telegram_message_id":689497,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T10:41:23+00:00","event":"ai_request","telegram_user_id":180055967,"telegram_message_id":689497,"message":"а где проходит внутренний экзамен?"}
{"timestamp":"2026-09-24T10:41:27+00:00","event":"ai_response","telegram_user_id":180055967,"telegram_message_id":689497,"duration_ms":3783,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-24T10:41:27+00:00","event":"handoff_requested","telegram_user_id":180055967,"telegram_message_id":689497,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-24T10:41:27+00:00","event":"handoff_mode_changed","telegram_user_id":180055967,"telegram_message_id":689497,"first_handoff":true}
{"timestamp":"2026-09-24T10:41:27+00:00","event":"sensei_prepare","telegram_user_id":180055967,"telegram_message_id":689497,"amo_lead_id":"41623951"}
{"timestamp":"2026-09-24T10:41:28+00:00","event":"sensei_started","telegram_user_id":180055967,"telegram_message_id":689497,"amo_lead_id":"41623951","result":true}
{"timestamp":"2026-09-24T10:41:28+00:00","event":"handoff_telegram_message_sent","telegram_user_id":180055967,"telegram_message_id":689497}
{"timestamp":"2026-09-24T10:41:28+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":180055967,"telegram_message_id":689497}
{"timestamp":"2026-09-24T10:42:36+00:00","event":"support_mode_check","telegram_user_id":180055967,"telegram_message_id":689507,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T10:42:36+00:00","event":"ai_skipped","telegram_user_id":180055967,"telegram_message_id":689507,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T10:44:38+00:00","event":"support_mode_check","telegram_user_id":180055967,"telegram_message_id":689511,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T10:44:38+00:00","event":"ai_skipped","telegram_user_id":180055967,"telegram_message_id":689511,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T10:46:26+00:00","event":"support_mode_check","telegram_user_id":1282929914,"telegram_message_id":689513,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T10:46:26+00:00","event":"ai_skipped","telegram_user_id":1282929914,"telegram_message_id":689513,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T10:47:17+00:00","event":"support_mode_check","telegram_user_id":180055967,"telegram_message_id":689514,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T10:47:17+00:00","event":"ai_skipped","telegram_user_id":180055967,"telegram_message_id":689514,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T10:47:58+00:00","event":"support_mode_check","telegram_user_id":7214419078,"telegram_message_id":689515,"support_mode":"AI"}
{"timestamp":"2026-09-24T10:47:58+00:00","event":"pipeline_check","telegram_user_id":7214419078,"telegram_message_id":689515,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T10:47:58+00:00","event":"ai_request","telegram_user_id":7214419078,"telegram_message_id":689515,"message":"Здравствуйте, уточните, пожалуйста, нет ли новости по выходу на экзамен?"}
{"timestamp":"2026-09-24T10:48:03+00:00","event":"ai_response","telegram_user_id":7214419078,"telegram_message_id":689515,"duration_ms":5215,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-24T10:48:03+00:00","event":"handoff_requested","telegram_user_id":7214419078,"telegram_message_id":689515,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-24T10:48:03+00:00","event":"handoff_mode_changed","telegram_user_id":7214419078,"telegram_message_id":689515,"first_handoff":true}
{"timestamp":"2026-09-24T10:48:03+00:00","event":"sensei_prepare","telegram_user_id":7214419078,"telegram_message_id":689515,"amo_lead_id":"41956745"}
{"timestamp":"2026-09-24T10:48:04+00:00","event":"sensei_started","telegram_user_id":7214419078,"telegram_message_id":689515,"amo_lead_id":"41956745","result":true}
{"timestamp":"2026-09-24T10:48:04+00:00","event":"handoff_telegram_message_sent","telegram_user_id":7214419078,"telegram_message_id":689515}
{"timestamp":"2026-09-24T10:48:05+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":7214419078,"telegram_message_id":689515}
{"timestamp":"2026-09-24T10:48:29+00:00","event":"support_mode_check","telegram_user_id":1486174923,"telegram_message_id":689519,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T10:48:29+00:00","event":"ai_skipped","telegram_user_id":1486174923,"telegram_message_id":689519,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T10:51:35+00:00","event":"support_mode_check","telegram_user_id":180055967,"telegram_message_id":689522,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T10:51:35+00:00","event":"ai_skipped","telegram_user_id":180055967,"telegram_message_id":689522,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T10:51:54+00:00","event":"support_mode_check","telegram_user_id":180055967,"telegram_message_id":689523,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T10:51:54+00:00","event":"ai_skipped","telegram_user_id":180055967,"telegram_message_id":689523,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T10:53:59+00:00","event":"support_mode_check","telegram_user_id":1083499127,"telegram_message_id":689531,"support_mode":"AI"}
{"timestamp":"2026-09-24T10:53:59+00:00","event":"pipeline_missing_in_db","telegram_user_id":1083499127,"telegram_message_id":689531,"amo_lead_id":null}
{"timestamp":"2026-09-24T10:53:59+00:00","event":"legacy_leadid_check","telegram_user_id":1083499127,"telegram_message_id":689531,"legacy_leadid":"39034841"}
{"timestamp":"2026-09-24T10:54:01+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1083499127,"telegram_message_id":689531,"contact_id":39034841,"linked_leads_count":1}
{"timestamp":"2026-09-24T10:54:02+00:00","event":"contact_lead_checked","telegram_user_id":1083499127,"telegram_message_id":689531,"contact_id":39034841,"amo_lead_id":38435045,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-24T10:54:02+00:00","event":"contact_ai_lead_found","telegram_user_id":1083499127,"telegram_message_id":689531,"contact_id":39034841,"amo_lead_id":38435045,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-24T10:54:02+00:00","event":"pipeline_check","telegram_user_id":1083499127,"telegram_message_id":689531,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T10:54:02+00:00","event":"ai_request","telegram_user_id":1083499127,"telegram_message_id":689531,"message":"Здравствуйте, я давно закончила обучение и только сейчас есть возможность сдать на права, подскажите пожалуйста, вы сможете дать направление в поликлинику, чтобы получить справку?"}
{"timestamp":"2026-09-24T10:54:07+00:00","event":"ai_response","telegram_user_id":1083499127,"telegram_message_id":689531,"duration_ms":4946,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-24T10:54:07+00:00","event":"handoff_requested","telegram_user_id":1083499127,"telegram_message_id":689531,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-24T10:54:07+00:00","event":"handoff_mode_changed","telegram_user_id":1083499127,"telegram_message_id":689531,"first_handoff":true}
{"timestamp":"2026-09-24T10:54:07+00:00","event":"sensei_prepare","telegram_user_id":1083499127,"telegram_message_id":689531,"amo_lead_id":"38435045"}
{"timestamp":"2026-09-24T10:54:08+00:00","event":"sensei_started","telegram_user_id":1083499127,"telegram_message_id":689531,"amo_lead_id":"38435045","result":true}
{"timestamp":"2026-09-24T10:54:08+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1083499127,"telegram_message_id":689531}
{"timestamp":"2026-09-24T10:54:09+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1083499127,"telegram_message_id":689531}
{"timestamp":"2026-09-24T10:54:09+00:00","event":"support_mode_check","telegram_user_id":1262103343,"telegram_message_id":689533,"support_mode":"AI"}
{"timestamp":"2026-09-24T10:54:09+00:00","event":"pipeline_check","telegram_user_id":1262103343,"telegram_message_id":689533,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T10:54:09+00:00","event":"ai_request","telegram_user_id":1262103343,"telegram_message_id":689533,"message":"Добрый день, подскажите, как происходит запись на вождение? Расписание составляется каждую неделю?"}
{"timestamp":"2026-09-24T10:54:54+00:00","event":"ai_response","telegram_user_id":1262103343,"telegram_message_id":689533,"duration_ms":44747,"action":"ANSWER","answer":"Посмотрите карту автодромов, выберите несколько удобных станций метро и отправьте их в чат. После этого вам назначат инструктора, а график занятий вы согласуете непосредственно с ним. Каждую неделю расписание автоматически не формируется."}
{"timestamp":"2026-09-24T10:54:54+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1262103343,"telegram_message_id":689533,"answer":"Посмотрите карту автодромов, выберите несколько удобных станций метро и отправьте их в чат. После этого вам назначат инструктора, а график занятий вы согласуете непосредственно с ним. Каждую неделю расписание автоматически не формируется."}
{"timestamp":"2026-09-24T10:54:54+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1262103343,"telegram_message_id":689533}
{"timestamp":"2026-09-24T10:56:09+00:00","event":"support_mode_check","telegram_user_id":2021618097,"telegram_message_id":689547,"support_mode":"AI"}
{"timestamp":"2026-09-24T10:56:09+00:00","event":"pipeline_check","telegram_user_id":2021618097,"telegram_message_id":689547,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T10:56:09+00:00","event":"ai_skipped","telegram_user_id":2021618097,"telegram_message_id":689547,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T10:56:45+00:00","event":"support_mode_check","telegram_user_id":1262103343,"telegram_message_id":689549,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T10:56:45+00:00","event":"ai_skipped","telegram_user_id":1262103343,"telegram_message_id":689549,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T10:56:50+00:00","event":"support_mode_check","telegram_user_id":240450914,"telegram_message_id":689550,"support_mode":"AI"}
{"timestamp":"2026-09-24T10:56:50+00:00","event":"pipeline_missing_in_db","telegram_user_id":240450914,"telegram_message_id":689550,"amo_lead_id":null}
{"timestamp":"2026-09-24T10:56:50+00:00","event":"legacy_leadid_check","telegram_user_id":240450914,"telegram_message_id":689550,"legacy_leadid":"41643065"}
{"timestamp":"2026-09-24T10:56:52+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":240450914,"telegram_message_id":689550,"contact_id":41643065,"linked_leads_count":2}
{"timestamp":"2026-09-24T10:56:52+00:00","event":"contact_lead_checked","telegram_user_id":240450914,"telegram_message_id":689550,"contact_id":41643065,"amo_lead_id":41380127,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-24T10:56:53+00:00","event":"contact_lead_checked","telegram_user_id":240450914,"telegram_message_id":689550,"contact_id":41643065,"amo_lead_id":41381293,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-24T10:56:53+00:00","event":"contact_ai_lead_found","telegram_user_id":240450914,"telegram_message_id":689550,"contact_id":41643065,"amo_lead_id":41381293,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-24T10:56:53+00:00","event":"pipeline_check","telegram_user_id":240450914,"telegram_message_id":689550,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T10:56:53+00:00","event":"ai_request","telegram_user_id":240450914,"telegram_message_id":689550,"message":"Здравствуйте!\nПодскажите, пожалуйста, как можно получить справку для оформления налогового вычета на обучение в автошколе?"}
{"timestamp":"2026-09-24T10:56:57+00:00","event":"ai_response","telegram_user_id":240450914,"telegram_message_id":689550,"duration_ms":3465,"action":"ANSWER","answer":"Сначала необходимо завершить курс обучения. После этого автошкола сможет подготовить справку для оформления налогового вычета."}
{"timestamp":"2026-09-24T10:56:57+00:00","event":"telegram_ai_answer_sent","telegram_user_id":240450914,"telegram_message_id":689550,"answer":"Сначала необходимо завершить курс обучения. После этого автошкола сможет подготовить справку для оформления налогового вычета."}
{"timestamp":"2026-09-24T10:56:57+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":240450914,"telegram_message_id":689550}
{"timestamp":"2026-09-24T10:56:58+00:00","event":"support_mode_check","telegram_user_id":1083499127,"telegram_message_id":689553,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T10:56:58+00:00","event":"ai_skipped","telegram_user_id":1083499127,"telegram_message_id":689553,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T10:57:31+00:00","event":"support_mode_check","telegram_user_id":240450914,"telegram_message_id":689554,"support_mode":"AI"}
{"timestamp":"2026-09-24T10:57:31+00:00","event":"pipeline_check","telegram_user_id":240450914,"telegram_message_id":689554,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T10:57:31+00:00","event":"ai_request","telegram_user_id":240450914,"telegram_message_id":689554,"message":"У меня уже завершен курс обучения"}
{"timestamp":"2026-09-24T10:57:42+00:00","event":"ai_response","telegram_user_id":240450914,"telegram_message_id":689554,"duration_ms":11125,"action":"ANSWER","answer":"Если вы завершили 100% теории и 100% штатной практики, следующий этап — сдать два внутренних экзамена:\n\n- внутренний теоретический — дистанционно в приложении или веб-версии;\n- внутренний практический — по расписанию в Telegram-чате.\n\nТолько после успешной сдачи обоих внутренних экзаменов можно переходить к экзаменам в ГИБДД — с автошколой или самостоятельно. Завершение обучения само по себе не означает, что внутренние экзамены уже сданы."}
{"timestamp":"2026-09-24T10:57:42+00:00","event":"telegram_ai_answer_sent","telegram_user_id":240450914,"telegram_message_id":689554,"answer":"Если вы завершили 100% теории и 100% штатной практики, следующий этап — сдать два внутренних экзамена:\n\n- внутренний теоретический — дистанционно в приложении или веб-версии;\n- внутренний практический — по расписанию в Telegram-чате.\n\nТолько после успешной сдачи обоих внутренних экзаменов можно переходить к экзаменам в ГИБДД — с автошколой или самостоятельно. Завершение обучения само по себе не означает, что внутренние экзамены уже сданы."}
{"timestamp":"2026-09-24T10:57:42+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":240450914,"telegram_message_id":689554}
{"timestamp":"2026-09-24T10:58:14+00:00","event":"support_mode_check","telegram_user_id":1262103343,"telegram_message_id":689556,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T10:58:14+00:00","event":"ai_skipped","telegram_user_id":1262103343,"telegram_message_id":689556,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T10:59:21+00:00","event":"support_mode_check","telegram_user_id":240450914,"telegram_message_id":689559,"support_mode":"AI"}
{"timestamp":"2026-09-24T10:59:21+00:00","event":"pipeline_check","telegram_user_id":240450914,"telegram_message_id":689559,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T10:59:21+00:00","event":"ai_request","telegram_user_id":240450914,"telegram_message_id":689559,"message":"Я завершила курс обучения и сдала все экзамены, у меня свидетельство об окончании автошколы есть - на следующей неделе иду за правами уже) как получить справку для налоговой?"}
{"timestamp":"2026-09-24T10:59:26+00:00","event":"ai_response","telegram_user_id":240450914,"telegram_message_id":689559,"duration_ms":4858,"action":"ANSWER","answer":"После завершения курса автошкола может подготовить справку для налогового вычета. Обратитесь в автошколу с просьбой оформить эту справку."}
{"timestamp":"2026-09-24T10:59:26+00:00","event":"telegram_ai_answer_sent","telegram_user_id":240450914,"telegram_message_id":689559,"answer":"После завершения курса автошкола может подготовить справку для налогового вычета. Обратитесь в автошколу с просьбой оформить эту справку."}
{"timestamp":"2026-09-24T10:59:27+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":240450914,"telegram_message_id":689559}
{"timestamp":"2026-09-24T10:59:27+00:00","event":"support_mode_check","telegram_user_id":1282929914,"telegram_message_id":689560,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T10:59:27+00:00","event":"ai_skipped","telegram_user_id":1282929914,"telegram_message_id":689560,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T11:00:01+00:00","event":"support_mode_check","telegram_user_id":240450914,"telegram_message_id":689564,"support_mode":"AI"}
{"timestamp":"2026-09-24T11:00:01+00:00","event":"pipeline_check","telegram_user_id":240450914,"telegram_message_id":689564,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T11:00:01+00:00","event":"ai_request","telegram_user_id":240450914,"telegram_message_id":689564,"message":"Я пишу сюда с запросом, чтобы мне подготовили справку"}
{"timestamp":"2026-09-24T11:00:06+00:00","event":"ai_response","telegram_user_id":240450914,"telegram_message_id":689564,"duration_ms":4911,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-24T11:00:06+00:00","event":"handoff_requested","telegram_user_id":240450914,"telegram_message_id":689564,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-24T11:00:06+00:00","event":"handoff_mode_changed","telegram_user_id":240450914,"telegram_message_id":689564,"first_handoff":true}
{"timestamp":"2026-09-24T11:00:06+00:00","event":"sensei_prepare","telegram_user_id":240450914,"telegram_message_id":689564,"amo_lead_id":"41381293"}
{"timestamp":"2026-09-24T11:00:08+00:00","event":"sensei_started","telegram_user_id":240450914,"telegram_message_id":689564,"amo_lead_id":"41381293","result":true}
{"timestamp":"2026-09-24T11:00:08+00:00","event":"handoff_telegram_message_sent","telegram_user_id":240450914,"telegram_message_id":689564}
{"timestamp":"2026-09-24T11:00:09+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":240450914,"telegram_message_id":689564}
{"timestamp":"2026-09-24T11:01:03+00:00","event":"support_mode_check","telegram_user_id":180055967,"telegram_message_id":689568,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T11:01:03+00:00","event":"ai_skipped","telegram_user_id":180055967,"telegram_message_id":689568,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T11:01:09+00:00","event":"support_mode_check","telegram_user_id":180055967,"telegram_message_id":689569,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T11:01:09+00:00","event":"ai_skipped","telegram_user_id":180055967,"telegram_message_id":689569,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T11:01:14+00:00","event":"support_mode_check","telegram_user_id":1254729911,"telegram_message_id":689570,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T11:01:14+00:00","event":"ai_skipped","telegram_user_id":1254729911,"telegram_message_id":689570,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T11:01:42+00:00","event":"support_mode_check","telegram_user_id":1486174923,"telegram_message_id":689572,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T11:01:42+00:00","event":"ai_skipped","telegram_user_id":1486174923,"telegram_message_id":689572,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T11:02:09+00:00","event":"support_mode_check","telegram_user_id":978191191,"telegram_message_id":689573,"support_mode":"AI"}
{"timestamp":"2026-09-24T11:02:09+00:00","event":"pipeline_check","telegram_user_id":978191191,"telegram_message_id":689573,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T11:02:09+00:00","event":"ai_skipped","telegram_user_id":978191191,"telegram_message_id":689573,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T11:02:22+00:00","event":"support_mode_check","telegram_user_id":1282929914,"telegram_message_id":689574,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T11:02:22+00:00","event":"ai_skipped","telegram_user_id":1282929914,"telegram_message_id":689574,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T11:02:35+00:00","event":"support_mode_check","telegram_user_id":1262103343,"telegram_message_id":689575,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T11:02:35+00:00","event":"ai_skipped","telegram_user_id":1262103343,"telegram_message_id":689575,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T11:04:19+00:00","event":"support_mode_check","telegram_user_id":180055967,"telegram_message_id":689579,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T11:04:19+00:00","event":"ai_skipped","telegram_user_id":180055967,"telegram_message_id":689579,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T11:06:57+00:00","event":"support_mode_check","telegram_user_id":180055967,"telegram_message_id":689583,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T11:06:57+00:00","event":"ai_skipped","telegram_user_id":180055967,"telegram_message_id":689583,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T11:07:51+00:00","event":"support_mode_check","telegram_user_id":180055967,"telegram_message_id":689585,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T11:07:51+00:00","event":"ai_skipped","telegram_user_id":180055967,"telegram_message_id":689585,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T11:09:24+00:00","event":"support_mode_check","telegram_user_id":240450914,"telegram_message_id":689587,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T11:09:24+00:00","event":"ai_skipped","telegram_user_id":240450914,"telegram_message_id":689587,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T11:09:33+00:00","event":"support_mode_check","telegram_user_id":1262103343,"telegram_message_id":689588,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T11:09:33+00:00","event":"ai_skipped","telegram_user_id":1262103343,"telegram_message_id":689588,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T11:12:02+00:00","event":"support_mode_check","telegram_user_id":180055967,"telegram_message_id":689591,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T11:12:02+00:00","event":"ai_skipped","telegram_user_id":180055967,"telegram_message_id":689591,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T11:13:49+00:00","event":"support_mode_check","telegram_user_id":1262103343,"telegram_message_id":689593,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T11:13:49+00:00","event":"ai_skipped","telegram_user_id":1262103343,"telegram_message_id":689593,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T11:14:21+00:00","event":"support_mode_check","telegram_user_id":180055967,"telegram_message_id":689595,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T11:14:21+00:00","event":"ai_skipped","telegram_user_id":180055967,"telegram_message_id":689595,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T11:14:51+00:00","event":"support_mode_check","telegram_user_id":1262103343,"telegram_message_id":689596,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T11:14:51+00:00","event":"ai_skipped","telegram_user_id":1262103343,"telegram_message_id":689596,"reason":"support_mode_human"}
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{"timestamp":"2026-09-24T11:48:05+00:00","event":"ai_request","telegram_user_id":860080640,"telegram_message_id":689764,"message":"Отлично, спасибо"}
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{"timestamp":"2026-09-24T11:53:45+00:00","event":"ai_request","telegram_user_id":1759295454,"telegram_message_id":689779,"message":"А за сколько до даты экзамена меня предупредят?"}
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{"timestamp":"2026-09-24T12:10:59+00:00","event":"ai_skipped","telegram_user_id":1513955662,"telegram_message_id":689812,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T12:11:14+00:00","event":"support_mode_check","telegram_user_id":1513955662,"telegram_message_id":689815,"support_mode":"AI"}
{"timestamp":"2026-09-24T12:11:14+00:00","event":"pipeline_check","telegram_user_id":1513955662,"telegram_message_id":689815,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T12:11:14+00:00","event":"ai_skipped","telegram_user_id":1513955662,"telegram_message_id":689815,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T12:11:30+00:00","event":"support_mode_check","telegram_user_id":1325507356,"telegram_message_id":689820,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T12:11:30+00:00","event":"ai_skipped","telegram_user_id":1325507356,"telegram_message_id":689820,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T12:13:07+00:00","event":"support_mode_check","telegram_user_id":1513955662,"telegram_message_id":689826,"support_mode":"AI"}
{"timestamp":"2026-09-24T12:13:07+00:00","event":"pipeline_check","telegram_user_id":1513955662,"telegram_message_id":689826,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T12:13:07+00:00","event":"ai_skipped","telegram_user_id":1513955662,"telegram_message_id":689826,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T12:13:25+00:00","event":"support_mode_check","telegram_user_id":1513955662,"telegram_message_id":689828,"support_mode":"AI"}
{"timestamp":"2026-09-24T12:13:25+00:00","event":"pipeline_check","telegram_user_id":1513955662,"telegram_message_id":689828,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T12:13:25+00:00","event":"ai_skipped","telegram_user_id":1513955662,"telegram_message_id":689828,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T12:13:50+00:00","event":"support_mode_check","telegram_user_id":1513955662,"telegram_message_id":689830,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T12:13:50+00:00","event":"ai_skipped","telegram_user_id":1513955662,"telegram_message_id":689830,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T12:14:38+00:00","event":"support_mode_check","telegram_user_id":1513955662,"telegram_message_id":689833,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T12:14:38+00:00","event":"ai_skipped","telegram_user_id":1513955662,"telegram_message_id":689833,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T12:14:56+00:00","event":"support_mode_check","telegram_user_id":1122448309,"telegram_message_id":689835,"support_mode":"AI"}
{"timestamp":"2026-09-24T12:14:56+00:00","event":"pipeline_check","telegram_user_id":1122448309,"telegram_message_id":689835,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T12:14:56+00:00","event":"ai_request","telegram_user_id":1122448309,"telegram_message_id":689835,"message":"Доброе утра"}
{"timestamp":"2026-09-24T12:14:59+00:00","event":"ai_response","telegram_user_id":1122448309,"telegram_message_id":689835,"duration_ms":3120,"action":"ANSWER","answer":"Доброе утро! Чем могу помочь?"}
{"timestamp":"2026-09-24T12:15:00+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1122448309,"telegram_message_id":689835,"answer":"Доброе утро! Чем могу помочь?"}
{"timestamp":"2026-09-24T12:15:00+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1122448309,"telegram_message_id":689835}
{"timestamp":"2026-09-24T12:15:21+00:00","event":"support_mode_check","telegram_user_id":1122448309,"telegram_message_id":689838,"support_mode":"AI"}
{"timestamp":"2026-09-24T12:15:21+00:00","event":"pipeline_check","telegram_user_id":1122448309,"telegram_message_id":689838,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T12:15:21+00:00","event":"ai_request","telegram_user_id":1122448309,"telegram_message_id":689838,"message":"У меня продлен договор"}
{"timestamp":"2026-09-24T12:15:36+00:00","event":"ai_response","telegram_user_id":1122448309,"telegram_message_id":689838,"duration_ms":15651,"action":"ANSWER","answer":"Если договор продлён, пролонгация оформляется на 6 месяцев."}
{"timestamp":"2026-09-24T12:15:37+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1122448309,"telegram_message_id":689838,"answer":"Если договор продлён, пролонгация оформляется на 6 месяцев."}
{"timestamp":"2026-09-24T12:15:37+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1122448309,"telegram_message_id":689838}
{"timestamp":"2026-09-24T12:15:37+00:00","event":"support_mode_check","telegram_user_id":1122448309,"telegram_message_id":689839,"support_mode":"AI"}
{"timestamp":"2026-09-24T12:15:37+00:00","event":"pipeline_check","telegram_user_id":1122448309,"telegram_message_id":689839,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T12:15:37+00:00","event":"ai_request","telegram_user_id":1122448309,"telegram_message_id":689839,"message":"Вот чек"}
{"timestamp":"2026-09-24T12:15:42+00:00","event":"ai_response","telegram_user_id":1122448309,"telegram_message_id":689839,"duration_ms":4804,"action":"ANSWER","answer":"Уточните, пожалуйста: чек подтверждает полную оплату курса?"}
{"timestamp":"2026-09-24T12:15:44+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1122448309,"telegram_message_id":689839,"answer":"Уточните, пожалуйста: чек подтверждает полную оплату курса?"}
{"timestamp":"2026-09-24T12:15:44+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1122448309,"telegram_message_id":689839}
{"timestamp":"2026-09-24T12:15:59+00:00","event":"support_mode_check","telegram_user_id":1325507356,"telegram_message_id":689843,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T12:15:59+00:00","event":"ai_skipped","telegram_user_id":1325507356,"telegram_message_id":689843,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T12:16:09+00:00","event":"support_mode_check","telegram_user_id":1122448309,"telegram_message_id":689844,"support_mode":"AI"}
{"timestamp":"2026-09-24T12:16:09+00:00","event":"pipeline_check","telegram_user_id":1122448309,"telegram_message_id":689844,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T12:16:09+00:00","event":"ai_request","telegram_user_id":1122448309,"telegram_message_id":689844,"message":"Верните доступ к приложению, пожалуйста"}
{"timestamp":"2026-09-24T12:16:13+00:00","event":"ai_response","telegram_user_id":1122448309,"telegram_message_id":689844,"duration_ms":3681,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-24T12:16:13+00:00","event":"handoff_requested","telegram_user_id":1122448309,"telegram_message_id":689844,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-24T12:16:13+00:00","event":"handoff_mode_changed","telegram_user_id":1122448309,"telegram_message_id":689844,"first_handoff":true}
{"timestamp":"2026-09-24T12:16:13+00:00","event":"sensei_prepare","telegram_user_id":1122448309,"telegram_message_id":689844,"amo_lead_id":"41643901"}
{"timestamp":"2026-09-24T12:16:14+00:00","event":"sensei_started","telegram_user_id":1122448309,"telegram_message_id":689844,"amo_lead_id":"41643901","result":true}
{"timestamp":"2026-09-24T12:16:15+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1122448309,"telegram_message_id":689844}
{"timestamp":"2026-09-24T12:16:15+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1122448309,"telegram_message_id":689844}
{"timestamp":"2026-09-24T12:18:47+00:00","event":"support_mode_check","telegram_user_id":1122448309,"telegram_message_id":689853,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T12:18:47+00:00","event":"ai_skipped","telegram_user_id":1122448309,"telegram_message_id":689853,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T12:20:05+00:00","event":"support_mode_check","telegram_user_id":1122448309,"telegram_message_id":689856,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T12:20:05+00:00","event":"ai_skipped","telegram_user_id":1122448309,"telegram_message_id":689856,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T12:22:33+00:00","event":"support_mode_check","telegram_user_id":350098338,"telegram_message_id":689860,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T12:22:33+00:00","event":"ai_skipped","telegram_user_id":350098338,"telegram_message_id":689860,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T12:23:38+00:00","event":"support_mode_check","telegram_user_id":1122448309,"telegram_message_id":689864,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T12:23:38+00:00","event":"ai_skipped","telegram_user_id":1122448309,"telegram_message_id":689864,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T12:26:37+00:00","event":"support_mode_check","telegram_user_id":350098338,"telegram_message_id":689875,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T12:26:37+00:00","event":"ai_skipped","telegram_user_id":350098338,"telegram_message_id":689875,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T12:28:16+00:00","event":"support_mode_check","telegram_user_id":1235447099,"telegram_message_id":689876,"support_mode":"AI"}
{"timestamp":"2026-09-24T12:28:16+00:00","event":"pipeline_missing_in_db","telegram_user_id":1235447099,"telegram_message_id":689876,"amo_lead_id":"42847349"}
{"timestamp":"2026-09-24T12:28:18+00:00","event":"pipeline_fetched_from_amocrm","telegram_user_id":1235447099,"telegram_message_id":689876,"amo_lead_id":"42847349","amo_pipeline_id":3732193}
{"timestamp":"2026-09-24T12:28:18+00:00","event":"pipeline_saved_to_db","telegram_user_id":1235447099,"telegram_message_id":689876,"amo_pipeline_id":3732193,"saved":true}
{"timestamp":"2026-09-24T12:28:18+00:00","event":"pipeline_check","telegram_user_id":1235447099,"telegram_message_id":689876,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T12:28:18+00:00","event":"ai_request","telegram_user_id":1235447099,"telegram_message_id":689876,"message":"здравствуйте!\nя обучаюсь очно в филиале на технопарке, подскажите, пожалуйста, сколько всего у нас теоретических занятий осталось? или сколько всего их должно быть?"}
{"timestamp":"2026-09-24T12:28:25+00:00","event":"ai_response","telegram_user_id":1235447099,"telegram_message_id":689876,"duration_ms":6749,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-24T12:28:25+00:00","event":"handoff_requested","telegram_user_id":1235447099,"telegram_message_id":689876,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-24T12:28:25+00:00","event":"handoff_mode_changed","telegram_user_id":1235447099,"telegram_message_id":689876,"first_handoff":true}
{"timestamp":"2026-09-24T12:28:25+00:00","event":"sensei_prepare","telegram_user_id":1235447099,"telegram_message_id":689876,"amo_lead_id":"42847349"}
{"timestamp":"2026-09-24T12:28:25+00:00","event":"sensei_started","telegram_user_id":1235447099,"telegram_message_id":689876,"amo_lead_id":"42847349","result":true}
{"timestamp":"2026-09-24T12:28:28+00:00","event":"handoff_telegram_message_error","telegram_user_id":1235447099,"telegram_message_id":689876,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Failed to connect to api.telegram.org port 443 after 2702 ms: Connection timed out (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-24T12:28:28+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1235447099,"telegram_message_id":689876}
{"timestamp":"2026-09-24T12:28:55+00:00","event":"support_mode_check","telegram_user_id":2027431277,"telegram_message_id":689881,"support_mode":"AI"}
{"timestamp":"2026-09-24T12:28:55+00:00","event":"pipeline_missing_in_db","telegram_user_id":2027431277,"telegram_message_id":689881,"amo_lead_id":null}
{"timestamp":"2026-09-24T12:28:55+00:00","event":"legacy_leadid_check","telegram_user_id":2027431277,"telegram_message_id":689881,"legacy_leadid":"41773543"}
{"timestamp":"2026-09-24T12:28:57+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":2027431277,"telegram_message_id":689881,"contact_id":41773543,"linked_leads_count":2}
{"timestamp":"2026-09-24T12:28:57+00:00","event":"contact_lead_checked","telegram_user_id":2027431277,"telegram_message_id":689881,"contact_id":41773543,"amo_lead_id":41541183,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-24T12:28:58+00:00","event":"contact_lead_checked","telegram_user_id":2027431277,"telegram_message_id":689881,"contact_id":41773543,"amo_lead_id":42147099,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-24T12:28:58+00:00","event":"contact_ai_lead_found","telegram_user_id":2027431277,"telegram_message_id":689881,"contact_id":41773543,"amo_lead_id":42147099,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-24T12:28:58+00:00","event":"pipeline_check","telegram_user_id":2027431277,"telegram_message_id":689881,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T12:28:58+00:00","event":"ai_request","telegram_user_id":2027431277,"telegram_message_id":689881,"message":"Здравствуйте"}
{"timestamp":"2026-09-24T12:29:03+00:00","event":"ai_response","telegram_user_id":2027431277,"telegram_message_id":689881,"duration_ms":4603,"action":"ANSWER","answer":"Здравствуйте! Чем могу вам помочь?"}
{"timestamp":"2026-09-24T12:29:03+00:00","event":"telegram_ai_answer_sent","telegram_user_id":2027431277,"telegram_message_id":689881,"answer":"Здравствуйте! Чем могу вам помочь?"}
{"timestamp":"2026-09-24T12:29:03+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":2027431277,"telegram_message_id":689881}
{"timestamp":"2026-09-24T12:29:03+00:00","event":"support_mode_check","telegram_user_id":2027431277,"telegram_message_id":689882,"support_mode":"AI"}
{"timestamp":"2026-09-24T12:29:03+00:00","event":"pipeline_check","telegram_user_id":2027431277,"telegram_message_id":689882,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T12:29:03+00:00","event":"ai_request","telegram_user_id":2027431277,"telegram_message_id":689882,"message":"Подскажите пожалуйста"}
{"timestamp":"2026-09-24T12:29:11+00:00","event":"ai_response","telegram_user_id":2027431277,"telegram_message_id":689882,"duration_ms":7724,"action":"ANSWER","answer":"Уточните, пожалуйста, что именно вас интересует: самостоятельная сдача экзаменов, получение документов или медицинская справка?"}
{"timestamp":"2026-09-24T12:29:12+00:00","event":"telegram_ai_answer_sent","telegram_user_id":2027431277,"telegram_message_id":689882,"answer":"Уточните, пожалуйста, что именно вас интересует: самостоятельная сдача экзаменов, получение документов или медицинская справка?"}
{"timestamp":"2026-09-24T12:29:12+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":2027431277,"telegram_message_id":689882}
{"timestamp":"2026-09-24T12:29:19+00:00","event":"support_mode_check","telegram_user_id":2027431277,"telegram_message_id":689885,"support_mode":"AI"}
{"timestamp":"2026-09-24T12:29:19+00:00","event":"pipeline_check","telegram_user_id":2027431277,"telegram_message_id":689885,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T12:29:19+00:00","event":"ai_request","telegram_user_id":2027431277,"telegram_message_id":689885,"message":"Когда в ближайшее время можно прийти на экзамен внутренний?"}
{"timestamp":"2026-09-24T12:29:30+00:00","event":"ai_response","telegram_user_id":2027431277,"telegram_message_id":689885,"duration_ms":10289,"action":"ANSWER","answer":"На внутренний практический экзамен можно прийти после прохождения 100% штатных часов практики. Расписание публикуют в общем Telegram-чате — следите за сообщениями и приезжайте в назначенное время."}
{"timestamp":"2026-09-24T12:29:30+00:00","event":"telegram_ai_answer_sent","telegram_user_id":2027431277,"telegram_message_id":689885,"answer":"На внутренний практический экзамен можно прийти после прохождения 100% штатных часов практики. Расписание публикуют в общем Telegram-чате — следите за сообщениями и приезжайте в назначенное время."}
{"timestamp":"2026-09-24T12:29:30+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":2027431277,"telegram_message_id":689885}
{"timestamp":"2026-09-24T12:29:31+00:00","event":"support_mode_check","telegram_user_id":2027431277,"telegram_message_id":689886,"support_mode":"AI"}
{"timestamp":"2026-09-24T12:29:31+00:00","event":"pipeline_check","telegram_user_id":2027431277,"telegram_message_id":689886,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T12:29:31+00:00","event":"ai_request","telegram_user_id":2027431277,"telegram_message_id":689886,"message":"Практика"}
{"timestamp":"2026-09-24T12:29:35+00:00","event":"ai_response","telegram_user_id":2027431277,"telegram_message_id":689886,"duration_ms":3966,"action":"ANSWER","answer":"Если штатная практика уже полностью пройдена, следующий этап — внутренний практический экзамен. Параллельно нужно завершить теорию до 100% и сдать внутренний теоретический экзамен. К экзаменам в ГИБДД переходят после успешной сдачи обоих внутренних экзаменов."}
{"timestamp":"2026-09-24T12:29:35+00:00","event":"telegram_ai_answer_sent","telegram_user_id":2027431277,"telegram_message_id":689886,"answer":"Если штатная практика уже полностью пройдена, следующий этап — внутренний практический экзамен. Параллельно нужно завершить теорию до 100% и сдать внутренний теоретический экзамен. К экзаменам в ГИБДД переходят после успешной сдачи обоих внутренних экзаменов."}
{"timestamp":"2026-09-24T12:29:35+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":2027431277,"telegram_message_id":689886}
{"timestamp":"2026-09-24T12:30:45+00:00","event":"support_mode_check","telegram_user_id":2027431277,"telegram_message_id":689889,"support_mode":"AI"}
{"timestamp":"2026-09-24T12:30:45+00:00","event":"pipeline_check","telegram_user_id":2027431277,"telegram_message_id":689889,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T12:30:45+00:00","event":"ai_request","telegram_user_id":2027431277,"telegram_message_id":689889,"message":"Понял"}
{"timestamp":"2026-09-24T12:30:59+00:00","event":"ai_response","telegram_user_id":2027431277,"telegram_message_id":689889,"duration_ms":14356,"action":"ANSWER","answer":"Хорошо. Если оба внутренних экзамена сданы и обучение полностью оплачено, следующий этап — выбрать: сдавать ГИБДД с автошколой или самостоятельно."}
{"timestamp":"2026-09-24T12:30:59+00:00","event":"telegram_ai_answer_sent","telegram_user_id":2027431277,"telegram_message_id":689889,"answer":"Хорошо. Если оба внутренних экзамена сданы и обучение полностью оплачено, следующий этап — выбрать: сдавать ГИБДД с автошколой или самостоятельно."}
{"timestamp":"2026-09-24T12:30:59+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":2027431277,"telegram_message_id":689889}
{"timestamp":"2026-09-24T12:31:00+00:00","event":"support_mode_check","telegram_user_id":2027431277,"telegram_message_id":689891,"support_mode":"AI"}
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{"timestamp":"2026-09-24T12:58:40+00:00","event":"support_mode_check","telegram_user_id":947010035,"telegram_message_id":690019,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T12:58:40+00:00","event":"ai_skipped","telegram_user_id":947010035,"telegram_message_id":690019,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T13:05:14+00:00","event":"support_mode_check","telegram_user_id":1818817090,"telegram_message_id":690021,"support_mode":"AI"}
{"timestamp":"2026-09-24T13:05:14+00:00","event":"pipeline_check","telegram_user_id":1818817090,"telegram_message_id":690021,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T13:05:14+00:00","event":"ai_request","telegram_user_id":1818817090,"telegram_message_id":690021,"message":"и я бы ещё хотела оформить налоговый вычет по обучению в автошколе. Подскажите, какие документы для этого нужны?"}
{"timestamp":"2026-09-24T13:05:34+00:00","event":"support_mode_check","telegram_user_id":342666662,"telegram_message_id":690022,"support_mode":"AI"}
{"timestamp":"2026-09-24T13:05:34+00:00","event":"pipeline_check","telegram_user_id":342666662,"telegram_message_id":690022,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T13:05:34+00:00","event":"ai_request","telegram_user_id":342666662,"telegram_message_id":690022,"message":"Добрый день! \nВнутренний практический экзамен у меня сдан. Нужно ли записываться на экзамен в гаи?"}
{"timestamp":"2026-09-24T13:06:07+00:00","event":"ai_response","telegram_user_id":1818817090,"telegram_message_id":690021,"duration_ms":53319,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-24T13:06:07+00:00","event":"handoff_requested","telegram_user_id":1818817090,"telegram_message_id":690021,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-24T13:06:07+00:00","event":"handoff_mode_changed","telegram_user_id":1818817090,"telegram_message_id":690021,"first_handoff":true}
{"timestamp":"2026-09-24T13:06:07+00:00","event":"sensei_prepare","telegram_user_id":1818817090,"telegram_message_id":690021,"amo_lead_id":"41368831"}
{"timestamp":"2026-09-24T13:06:08+00:00","event":"ai_response","telegram_user_id":342666662,"telegram_message_id":690022,"duration_ms":33346,"action":"ANSWER","answer":"Если внутренний теоретический экзамен тоже сдан и обучение полностью оплачено, можно переходить к экзамену в ГИБДД. Есть два варианта:\n\n- сдавать с автошколой — школа подаёт документы и сопровождает вас;\n- сдавать самостоятельно — заранее согласовать выдачу документов, забрать их и пройти процедуру самостоятельно.\n\nОдной сдачи внутреннего практического экзамена для перехода к ГИБДД недостаточно."}
{"timestamp":"2026-09-24T13:06:08+00:00","event":"sensei_started","telegram_user_id":1818817090,"telegram_message_id":690021,"amo_lead_id":"41368831","result":true}
{"timestamp":"2026-09-24T13:06:08+00:00","event":"telegram_ai_answer_sent","telegram_user_id":342666662,"telegram_message_id":690022,"answer":"Если внутренний теоретический экзамен тоже сдан и обучение полностью оплачено, можно переходить к экзамену в ГИБДД. Есть два варианта:\n\n- сдавать с автошколой — школа подаёт документы и сопровождает вас;\n- сдавать самостоятельно — заранее согласовать выдачу документов, забрать их и пройти процедуру самостоятельно.\n\nОдной сдачи внутреннего практического экзамена для перехода к ГИБДД недостаточно."}
{"timestamp":"2026-09-24T13:06:08+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1818817090,"telegram_message_id":690021}
{"timestamp":"2026-09-24T13:06:08+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":342666662,"telegram_message_id":690022}
{"timestamp":"2026-09-24T13:06:08+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1818817090,"telegram_message_id":690021}
{"timestamp":"2026-09-24T13:07:43+00:00","event":"support_mode_check","telegram_user_id":342666662,"telegram_message_id":690029,"support_mode":"AI"}
{"timestamp":"2026-09-24T13:07:43+00:00","event":"pipeline_check","telegram_user_id":342666662,"telegram_message_id":690029,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T13:07:43+00:00","event":"ai_request","telegram_user_id":342666662,"telegram_message_id":690029,"message":"Имел в виду, что оба внутренних экзамена сданы и обучение полностью оплачено"}
{"timestamp":"2026-09-24T13:07:49+00:00","event":"ai_response","telegram_user_id":342666662,"telegram_message_id":690029,"duration_ms":5925,"action":"ANSWER","answer":"После сдачи обоих внутренних экзаменов и полной оплаты обучения можно переходить к экзаменам ГИБДД. Есть два варианта:\n\n- **С автошколой** — школа подаёт документы и сопровождает вас до полной сдачи.\n- **Самостоятельно** — нужно заранее согласовать выдачу документов, забрать их и сдавать экзамены самостоятельно.\n\nЕсли выбираете сдачу через автошколу, регистрация документов возможна после предоставления полного комплекта документов."}
{"timestamp":"2026-09-24T13:07:49+00:00","event":"telegram_ai_answer_sent","telegram_user_id":342666662,"telegram_message_id":690029,"answer":"После сдачи обоих внутренних экзаменов и полной оплаты обучения можно переходить к экзаменам ГИБДД. Есть два варианта:\n\n- **С автошколой** — школа подаёт документы и сопровождает вас до полной сдачи.\n- **Самостоятельно** — нужно заранее согласовать выдачу документов, забрать их и сдавать экзамены самостоятельно.\n\nЕсли выбираете сдачу через автошколу, регистрация документов возможна после предоставления полного комплекта документов."}
{"timestamp":"2026-09-24T13:07:50+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":342666662,"telegram_message_id":690029}
{"timestamp":"2026-09-24T13:08:16+00:00","event":"support_mode_check","telegram_user_id":342666662,"telegram_message_id":690031,"support_mode":"AI"}
{"timestamp":"2026-09-24T13:08:16+00:00","event":"pipeline_check","telegram_user_id":342666662,"telegram_message_id":690031,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T13:08:16+00:00","event":"ai_request","telegram_user_id":342666662,"telegram_message_id":690031,"message":"Буду сдавать со школой.\nЭто же входит в стоимость?"}
{"timestamp":"2026-09-24T13:08:21+00:00","event":"ai_response","telegram_user_id":342666662,"telegram_message_id":690031,"duration_ms":5100,"action":"ANSWER","answer":"Да. При сдаче с автошколой теория и первая попытка практического экзамена входят в стоимость. Последующие попытки практики — 2 000 ₽ за аренду автомобиля."}
{"timestamp":"2026-09-24T13:08:22+00:00","event":"telegram_ai_answer_sent","telegram_user_id":342666662,"telegram_message_id":690031,"answer":"Да. При сдаче с автошколой теория и первая попытка практического экзамена входят в стоимость. Последующие попытки практики — 2 000 ₽ за аренду автомобиля."}
{"timestamp":"2026-09-24T13:08:22+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":342666662,"telegram_message_id":690031}
{"timestamp":"2026-09-24T13:09:09+00:00","event":"support_mode_check","telegram_user_id":700612746,"telegram_message_id":690036,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T13:09:09+00:00","event":"ai_skipped","telegram_user_id":700612746,"telegram_message_id":690036,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T13:09:26+00:00","event":"support_mode_check","telegram_user_id":350098338,"telegram_message_id":690037,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T13:09:26+00:00","event":"ai_skipped","telegram_user_id":350098338,"telegram_message_id":690037,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T13:10:22+00:00","event":"support_mode_check","telegram_user_id":342666662,"telegram_message_id":690039,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T13:10:22+00:00","event":"ai_skipped","telegram_user_id":342666662,"telegram_message_id":690039,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T13:21:42+00:00","event":"support_mode_check","telegram_user_id":947010035,"telegram_message_id":690055,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T13:21:42+00:00","event":"ai_skipped","telegram_user_id":947010035,"telegram_message_id":690055,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T13:22:53+00:00","event":"support_mode_check","telegram_user_id":700612746,"telegram_message_id":690060,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T13:22:53+00:00","event":"ai_skipped","telegram_user_id":700612746,"telegram_message_id":690060,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T13:23:21+00:00","event":"support_mode_check","telegram_user_id":350098338,"telegram_message_id":690061,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T13:23:21+00:00","event":"ai_skipped","telegram_user_id":350098338,"telegram_message_id":690061,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T13:25:20+00:00","event":"support_mode_check","telegram_user_id":700612746,"telegram_message_id":690065,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T13:25:20+00:00","event":"ai_skipped","telegram_user_id":700612746,"telegram_message_id":690065,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T13:25:57+00:00","event":"support_mode_check","telegram_user_id":700612746,"telegram_message_id":690066,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T13:25:57+00:00","event":"ai_skipped","telegram_user_id":700612746,"telegram_message_id":690066,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T13:26:28+00:00","event":"support_mode_check","telegram_user_id":700612746,"telegram_message_id":690068,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T13:26:28+00:00","event":"ai_skipped","telegram_user_id":700612746,"telegram_message_id":690068,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T13:27:11+00:00","event":"support_mode_check","telegram_user_id":772024153,"telegram_message_id":690071,"support_mode":"AI"}
{"timestamp":"2026-09-24T13:27:11+00:00","event":"pipeline_missing_in_db","telegram_user_id":772024153,"telegram_message_id":690071,"amo_lead_id":null}
{"timestamp":"2026-09-24T13:27:11+00:00","event":"legacy_leadid_check","telegram_user_id":772024153,"telegram_message_id":690071,"legacy_leadid":"12191"}
{"timestamp":"2026-09-24T13:27:13+00:00","event":"legacy_contact_fetch_error","telegram_user_id":772024153,"telegram_message_id":690071,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-24T13:27:13+00:00","event":"pipeline_check","telegram_user_id":772024153,"telegram_message_id":690071,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T13:27:13+00:00","event":"ai_skipped","telegram_user_id":772024153,"telegram_message_id":690071,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T13:28:05+00:00","event":"support_mode_check","telegram_user_id":944748734,"telegram_message_id":690074,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T13:28:05+00:00","event":"ai_skipped","telegram_user_id":944748734,"telegram_message_id":690074,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T13:31:02+00:00","event":"support_mode_check","telegram_user_id":700612746,"telegram_message_id":690076,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T13:31:02+00:00","event":"ai_skipped","telegram_user_id":700612746,"telegram_message_id":690076,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T13:33:04+00:00","event":"support_mode_check","telegram_user_id":350098338,"telegram_message_id":690079,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T13:33:04+00:00","event":"ai_skipped","telegram_user_id":350098338,"telegram_message_id":690079,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T13:33:29+00:00","event":"support_mode_check","telegram_user_id":350098338,"telegram_message_id":690082,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T13:33:29+00:00","event":"ai_skipped","telegram_user_id":350098338,"telegram_message_id":690082,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T13:33:59+00:00","event":"support_mode_check","telegram_user_id":772024153,"telegram_message_id":690084,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T13:33:59+00:00","event":"ai_skipped","telegram_user_id":772024153,"telegram_message_id":690084,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T13:38:04+00:00","event":"support_mode_check","telegram_user_id":166729823,"telegram_message_id":690094,"support_mode":"AI"}
{"timestamp":"2026-09-24T13:38:04+00:00","event":"pipeline_check","telegram_user_id":166729823,"telegram_message_id":690094,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T13:38:04+00:00","event":"ai_skipped","telegram_user_id":166729823,"telegram_message_id":690094,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T13:39:11+00:00","event":"support_mode_check","telegram_user_id":1818817090,"telegram_message_id":690099,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T13:39:11+00:00","event":"ai_skipped","telegram_user_id":1818817090,"telegram_message_id":690099,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T13:39:20+00:00","event":"support_mode_check","telegram_user_id":867327065,"telegram_message_id":690100,"support_mode":"AI"}
{"timestamp":"2026-09-24T13:39:20+00:00","event":"pipeline_check","telegram_user_id":867327065,"telegram_message_id":690100,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T13:39:20+00:00","event":"ai_request","telegram_user_id":867327065,"telegram_message_id":690100,"message":"Куда принести мед справку для вождения"}
{"timestamp":"2026-09-24T13:39:40+00:00","event":"support_mode_check","telegram_user_id":867327065,"telegram_message_id":690102,"support_mode":"AI"}
{"timestamp":"2026-09-24T13:39:40+00:00","event":"pipeline_check","telegram_user_id":867327065,"telegram_message_id":690102,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T13:39:40+00:00","event":"ai_request","telegram_user_id":867327065,"telegram_message_id":690102,"message":"?"}
{"timestamp":"2026-09-24T13:39:43+00:00","event":"ai_response","telegram_user_id":867327065,"telegram_message_id":690102,"duration_ms":3331,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-24T13:39:43+00:00","event":"handoff_requested","telegram_user_id":867327065,"telegram_message_id":690102,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-24T13:39:43+00:00","event":"handoff_mode_changed","telegram_user_id":867327065,"telegram_message_id":690102,"first_handoff":true}
{"timestamp":"2026-09-24T13:39:43+00:00","event":"sensei_prepare","telegram_user_id":867327065,"telegram_message_id":690102,"amo_lead_id":"40678153"}
{"timestamp":"2026-09-24T13:39:45+00:00","event":"sensei_started","telegram_user_id":867327065,"telegram_message_id":690102,"amo_lead_id":"40678153","result":true}
{"timestamp":"2026-09-24T13:39:45+00:00","event":"handoff_telegram_message_sent","telegram_user_id":867327065,"telegram_message_id":690102}
{"timestamp":"2026-09-24T13:39:45+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":867327065,"telegram_message_id":690102}
{"timestamp":"2026-09-24T13:40:05+00:00","event":"ai_response","telegram_user_id":867327065,"telegram_message_id":690100,"duration_ms":45315,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-24T13:40:05+00:00","event":"handoff_requested","telegram_user_id":867327065,"telegram_message_id":690100,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-24T13:40:05+00:00","event":"handoff_mode_changed","telegram_user_id":867327065,"telegram_message_id":690100,"first_handoff":false}
{"timestamp":"2026-09-24T13:40:05+00:00","event":"handoff_telegram_message_sent","telegram_user_id":867327065,"telegram_message_id":690100}
{"timestamp":"2026-09-24T13:40:06+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":867327065,"telegram_message_id":690100}
{"timestamp":"2026-09-24T13:40:25+00:00","event":"support_mode_check","telegram_user_id":947010035,"telegram_message_id":690107,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T13:40:25+00:00","event":"ai_skipped","telegram_user_id":947010035,"telegram_message_id":690107,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T13:40:54+00:00","event":"support_mode_check","telegram_user_id":947010035,"telegram_message_id":690108,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T13:40:54+00:00","event":"ai_skipped","telegram_user_id":947010035,"telegram_message_id":690108,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T13:41:00+00:00","event":"support_mode_check","telegram_user_id":947010035,"telegram_message_id":690109,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T13:41:00+00:00","event":"ai_skipped","telegram_user_id":947010035,"telegram_message_id":690109,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T13:41:02+00:00","event":"support_mode_check","telegram_user_id":947010035,"telegram_message_id":690111,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T13:41:02+00:00","event":"ai_skipped","telegram_user_id":947010035,"telegram_message_id":690111,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T13:47:31+00:00","event":"support_mode_check","telegram_user_id":820650810,"telegram_message_id":690126,"support_mode":"AI"}
{"timestamp":"2026-09-24T13:47:31+00:00","event":"pipeline_check","telegram_user_id":820650810,"telegram_message_id":690126,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T13:47:31+00:00","event":"ai_request","telegram_user_id":820650810,"telegram_message_id":690126,"message":"Добрый день! \nМне должны были назначить инструктора. Но прошло уже две недели и пока нет никакой информации"}
{"timestamp":"2026-09-24T13:47:35+00:00","event":"ai_response","telegram_user_id":820650810,"telegram_message_id":690126,"duration_ms":4449,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-24T13:47:35+00:00","event":"handoff_requested","telegram_user_id":820650810,"telegram_message_id":690126,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-24T13:47:35+00:00","event":"handoff_mode_changed","telegram_user_id":820650810,"telegram_message_id":690126,"first_handoff":true}
{"timestamp":"2026-09-24T13:47:35+00:00","event":"sensei_prepare","telegram_user_id":820650810,"telegram_message_id":690126,"amo_lead_id":"40701797"}
{"timestamp":"2026-09-24T13:47:36+00:00","event":"sensei_started","telegram_user_id":820650810,"telegram_message_id":690126,"amo_lead_id":"40701797","result":true}
{"timestamp":"2026-09-24T13:47:36+00:00","event":"handoff_telegram_message_sent","telegram_user_id":820650810,"telegram_message_id":690126}
{"timestamp":"2026-09-24T13:47:36+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":820650810,"telegram_message_id":690126}
{"timestamp":"2026-09-24T13:49:14+00:00","event":"support_mode_check","telegram_user_id":700612746,"telegram_message_id":690131,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T13:49:14+00:00","event":"ai_skipped","telegram_user_id":700612746,"telegram_message_id":690131,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T13:49:26+00:00","event":"support_mode_check","telegram_user_id":772661725,"telegram_message_id":690132,"support_mode":"AI"}
{"timestamp":"2026-09-24T13:49:26+00:00","event":"pipeline_missing_in_db","telegram_user_id":772661725,"telegram_message_id":690132,"amo_lead_id":null}
{"timestamp":"2026-09-24T13:49:26+00:00","event":"legacy_leadid_check","telegram_user_id":772661725,"telegram_message_id":690132,"legacy_leadid":"40702567"}
{"timestamp":"2026-09-24T13:49:28+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":772661725,"telegram_message_id":690132,"contact_id":40702567,"linked_leads_count":2}
{"timestamp":"2026-09-24T13:49:29+00:00","event":"contact_lead_checked","telegram_user_id":772661725,"telegram_message_id":690132,"contact_id":40702567,"amo_lead_id":40313177,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-24T13:49:29+00:00","event":"contact_lead_checked","telegram_user_id":772661725,"telegram_message_id":690132,"contact_id":40702567,"amo_lead_id":40449923,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-24T13:49:29+00:00","event":"contact_ai_lead_found","telegram_user_id":772661725,"telegram_message_id":690132,"contact_id":40702567,"amo_lead_id":40449923,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-24T13:49:29+00:00","event":"pipeline_check","telegram_user_id":772661725,"telegram_message_id":690132,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T13:49:29+00:00","event":"ai_request","telegram_user_id":772661725,"telegram_message_id":690132,"message":"Добрый день, я бы хотел забрать документы"}
{"timestamp":"2026-09-24T13:50:08+00:00","event":"support_mode_check","telegram_user_id":1003563787,"telegram_message_id":690137,"support_mode":"AI"}
{"timestamp":"2026-09-24T13:50:08+00:00","event":"pipeline_check","telegram_user_id":1003563787,"telegram_message_id":690137,"amo_pipeline_id":"3768526","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T13:50:08+00:00","event":"ai_skipped","telegram_user_id":1003563787,"telegram_message_id":690137,"reason":"wrong_pipeline","amo_pipeline_id":"3768526","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T13:50:17+00:00","event":"ai_response","telegram_user_id":772661725,"telegram_message_id":690132,"duration_ms":47383,"action":"ANSWER","answer":"Документы об окончании можно забрать по средам и субботам. Перед поездкой нужно предварительно согласовать выдачу и уточнить офис, где находятся документы."}
{"timestamp":"2026-09-24T13:50:17+00:00","event":"telegram_ai_answer_sent","telegram_user_id":772661725,"telegram_message_id":690132,"answer":"Документы об окончании можно забрать по средам и субботам. Перед поездкой нужно предварительно согласовать выдачу и уточнить офис, где находятся документы."}
{"timestamp":"2026-09-24T13:50:17+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":772661725,"telegram_message_id":690132}
{"timestamp":"2026-09-24T13:53:35+00:00","event":"support_mode_check","telegram_user_id":1003563787,"telegram_message_id":690143,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T13:53:35+00:00","event":"ai_skipped","telegram_user_id":1003563787,"telegram_message_id":690143,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T13:53:38+00:00","event":"support_mode_check","telegram_user_id":1003563787,"telegram_message_id":690144,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T13:53:38+00:00","event":"ai_skipped","telegram_user_id":1003563787,"telegram_message_id":690144,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T13:53:56+00:00","event":"support_mode_check","telegram_user_id":820650810,"telegram_message_id":690145,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T13:53:56+00:00","event":"ai_skipped","telegram_user_id":820650810,"telegram_message_id":690145,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T13:55:46+00:00","event":"support_mode_check","telegram_user_id":190310120,"telegram_message_id":690147,"support_mode":"AI"}
{"timestamp":"2026-09-24T13:55:46+00:00","event":"pipeline_check","telegram_user_id":190310120,"telegram_message_id":690147,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T13:55:46+00:00","event":"ai_request","telegram_user_id":190310120,"telegram_message_id":690147,"message":"добрый день!\nдоговорились с инструктором о занятии сегодня, но оно не появилось в расписании в приложении"}
{"timestamp":"2026-09-24T13:56:20+00:00","event":"ai_response","telegram_user_id":190310120,"telegram_message_id":690147,"duration_ms":34212,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-24T13:56:20+00:00","event":"handoff_requested","telegram_user_id":190310120,"telegram_message_id":690147,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-24T13:56:20+00:00","event":"handoff_mode_changed","telegram_user_id":190310120,"telegram_message_id":690147,"first_handoff":true}
{"timestamp":"2026-09-24T13:56:20+00:00","event":"sensei_prepare","telegram_user_id":190310120,"telegram_message_id":690147,"amo_lead_id":"42175011"}
{"timestamp":"2026-09-24T13:56:21+00:00","event":"sensei_started","telegram_user_id":190310120,"telegram_message_id":690147,"amo_lead_id":"42175011","result":true}
{"timestamp":"2026-09-24T13:56:21+00:00","event":"handoff_telegram_message_sent","telegram_user_id":190310120,"telegram_message_id":690147}
{"timestamp":"2026-09-24T13:56:21+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":190310120,"telegram_message_id":690147}
{"timestamp":"2026-09-24T13:58:19+00:00","event":"support_mode_check","telegram_user_id":5939752244,"telegram_message_id":690157,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T13:58:19+00:00","event":"ai_skipped","telegram_user_id":5939752244,"telegram_message_id":690157,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T13:59:02+00:00","event":"support_mode_check","telegram_user_id":5939752244,"telegram_message_id":690159,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T13:59:02+00:00","event":"ai_skipped","telegram_user_id":5939752244,"telegram_message_id":690159,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T14:00:30+00:00","event":"support_mode_check","telegram_user_id":5238378913,"telegram_message_id":690162,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T14:00:30+00:00","event":"ai_skipped","telegram_user_id":5238378913,"telegram_message_id":690162,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T14:02:17+00:00","event":"support_mode_check","telegram_user_id":820650810,"telegram_message_id":690165,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T14:02:17+00:00","event":"ai_skipped","telegram_user_id":820650810,"telegram_message_id":690165,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T14:02:36+00:00","event":"support_mode_check","telegram_user_id":5939752244,"telegram_message_id":690167,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T14:02:36+00:00","event":"ai_skipped","telegram_user_id":5939752244,"telegram_message_id":690167,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T14:06:57+00:00","event":"support_mode_check","telegram_user_id":700612746,"telegram_message_id":690175,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T14:06:57+00:00","event":"ai_skipped","telegram_user_id":700612746,"telegram_message_id":690175,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T14:07:26+00:00","event":"support_mode_check","telegram_user_id":924485736,"telegram_message_id":690178,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T14:07:26+00:00","event":"ai_skipped","telegram_user_id":924485736,"telegram_message_id":690178,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T14:07:49+00:00","event":"support_mode_check","telegram_user_id":5512891459,"telegram_message_id":690182,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T14:07:49+00:00","event":"ai_skipped","telegram_user_id":5512891459,"telegram_message_id":690182,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T14:12:21+00:00","event":"support_mode_check","telegram_user_id":1067286494,"telegram_message_id":690187,"support_mode":"AI"}
{"timestamp":"2026-09-24T14:12:21+00:00","event":"pipeline_check","telegram_user_id":1067286494,"telegram_message_id":690187,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T14:12:21+00:00","event":"ai_request","telegram_user_id":1067286494,"telegram_message_id":690187,"message":"Здравствуйте, в справке неверно указанны данные налогоплательщика (услугу оплачивал отец) и мои данные паспорта, тк начинал обучение в 19, а сейчас мне 20 и новый паспорт."}
{"timestamp":"2026-09-24T14:12:40+00:00","event":"ai_response","telegram_user_id":1067286494,"telegram_message_id":690187,"duration_ms":18981,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-24T14:12:40+00:00","event":"handoff_requested","telegram_user_id":1067286494,"telegram_message_id":690187,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-24T14:12:40+00:00","event":"handoff_mode_changed","telegram_user_id":1067286494,"telegram_message_id":690187,"first_handoff":true}
{"timestamp":"2026-09-24T14:12:40+00:00","event":"sensei_prepare","telegram_user_id":1067286494,"telegram_message_id":690187,"amo_lead_id":"38789985"}
{"timestamp":"2026-09-24T14:12:41+00:00","event":"support_mode_check","telegram_user_id":1067286494,"telegram_message_id":690188,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T14:12:41+00:00","event":"ai_skipped","telegram_user_id":1067286494,"telegram_message_id":690188,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T14:12:41+00:00","event":"sensei_started","telegram_user_id":1067286494,"telegram_message_id":690187,"amo_lead_id":"38789985","result":true}
{"timestamp":"2026-09-24T14:12:42+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1067286494,"telegram_message_id":690187}
{"timestamp":"2026-09-24T14:12:42+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1067286494,"telegram_message_id":690187}
{"timestamp":"2026-09-24T14:13:40+00:00","event":"support_mode_check","telegram_user_id":1067286494,"telegram_message_id":690193,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T14:13:40+00:00","event":"ai_skipped","telegram_user_id":1067286494,"telegram_message_id":690193,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T14:24:33+00:00","event":"support_mode_check","telegram_user_id":1067286494,"telegram_message_id":690214,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T14:24:33+00:00","event":"ai_skipped","telegram_user_id":1067286494,"telegram_message_id":690214,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T14:32:00+00:00","event":"support_mode_check","telegram_user_id":1774851630,"telegram_message_id":690233,"support_mode":"AI"}
{"timestamp":"2026-09-24T14:32:00+00:00","event":"pipeline_missing_in_db","telegram_user_id":1774851630,"telegram_message_id":690233,"amo_lead_id":null}
{"timestamp":"2026-09-24T14:32:00+00:00","event":"legacy_leadid_check","telegram_user_id":1774851630,"telegram_message_id":690233,"legacy_leadid":"40616761"}
{"timestamp":"2026-09-24T14:32:02+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1774851630,"telegram_message_id":690233,"contact_id":40616761,"linked_leads_count":2}
{"timestamp":"2026-09-24T14:32:03+00:00","event":"contact_lead_checked","telegram_user_id":1774851630,"telegram_message_id":690233,"contact_id":40616761,"amo_lead_id":40212961,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-24T14:32:04+00:00","event":"contact_lead_checked","telegram_user_id":1774851630,"telegram_message_id":690233,"contact_id":40616761,"amo_lead_id":40261593,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-24T14:32:04+00:00","event":"contact_ai_lead_found","telegram_user_id":1774851630,"telegram_message_id":690233,"contact_id":40616761,"amo_lead_id":40261593,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-24T14:32:04+00:00","event":"pipeline_check","telegram_user_id":1774851630,"telegram_message_id":690233,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T14:32:04+00:00","event":"ai_request","telegram_user_id":1774851630,"telegram_message_id":690233,"message":"Добрый вечер! Я сдал внутренний экзамен и хочу забрать документы из автошколы. Как и когда я могу это сделать?"}
{"timestamp":"2026-09-24T14:32:20+00:00","event":"support_mode_check","telegram_user_id":924485736,"telegram_message_id":690234,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T14:32:20+00:00","event":"ai_skipped","telegram_user_id":924485736,"telegram_message_id":690234,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T14:32:21+00:00","event":"support_mode_check","telegram_user_id":512483901,"telegram_message_id":690235,"support_mode":"AI"}
{"timestamp":"2026-09-24T14:32:21+00:00","event":"pipeline_check","telegram_user_id":512483901,"telegram_message_id":690235,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T14:32:21+00:00","event":"ai_request","telegram_user_id":512483901,"telegram_message_id":690235,"message":"здравствуйте,вопрос по поводу продление договора\nЕсли после окончание договора внутренний экзамен по теории был сдан,а по практике нет,можно ли будет его сдать после?"}
{"timestamp":"2026-09-24T14:32:25+00:00","event":"ai_response","telegram_user_id":512483901,"telegram_message_id":690235,"duration_ms":3637,"action":"ANSWER","answer":"Здравствуйте! Да, после окончания договора можно оформить пролонгацию ещё на 6 месяцев и сдать внутренний практический экзамен после завершения 100% штатных часов практики. Ограничений по сроку оформления пролонгации после окончания договора нет."}
{"timestamp":"2026-09-24T14:32:25+00:00","event":"telegram_ai_answer_sent","telegram_user_id":512483901,"telegram_message_id":690235,"answer":"Здравствуйте! Да, после окончания договора можно оформить пролонгацию ещё на 6 месяцев и сдать внутренний практический экзамен после завершения 100% штатных часов практики. Ограничений по сроку оформления пролонгации после окончания договора нет."}
{"timestamp":"2026-09-24T14:32:25+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":512483901,"telegram_message_id":690235}
{"timestamp":"2026-09-24T14:32:26+00:00","event":"support_mode_check","telegram_user_id":512483901,"telegram_message_id":690236,"support_mode":"AI"}
{"timestamp":"2026-09-24T14:32:26+00:00","event":"pipeline_check","telegram_user_id":512483901,"telegram_message_id":690236,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T14:32:26+00:00","event":"ai_request","telegram_user_id":512483901,"telegram_message_id":690236,"message":"помню вы писали что есть такая возможность,сколько этот период может длиться?"}
{"timestamp":"2026-09-24T14:32:29+00:00","event":"ai_response","telegram_user_id":1774851630,"telegram_message_id":690233,"duration_ms":25485,"action":"ANSWER","answer":"Если сданы оба внутренних экзамена и обучение полностью оплачено, можно выбрать самостоятельную сдачу экзаменов ГИБДД.\n\nДля получения документов заранее согласуйте выдачу с автошколой, уточните офис и приезжайте за документами в среду или субботу. При получении нужно подписать подтверждение выдачи."}
{"timestamp":"2026-09-24T14:32:30+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1774851630,"telegram_message_id":690233,"answer":"Если сданы оба внутренних экзамена и обучение полностью оплачено, можно выбрать самостоятельную сдачу экзаменов ГИБДД.\n\nДля получения документов заранее согласуйте выдачу с автошколой, уточните офис и приезжайте за документами в среду или субботу. При получении нужно подписать подтверждение выдачи."}
{"timestamp":"2026-09-24T14:32:30+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1774851630,"telegram_message_id":690233}
{"timestamp":"2026-09-24T14:32:52+00:00","event":"support_mode_check","telegram_user_id":1774851630,"telegram_message_id":690240,"support_mode":"AI"}
{"timestamp":"2026-09-24T14:32:52+00:00","event":"pipeline_check","telegram_user_id":1774851630,"telegram_message_id":690240,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T14:32:52+00:00","event":"ai_request","telegram_user_id":1774851630,"telegram_message_id":690240,"message":"Могу забрать документы в субботу, в первой половине дня"}
{"timestamp":"2026-09-24T14:33:04+00:00","event":"ai_response","telegram_user_id":1774851630,"telegram_message_id":690240,"duration_ms":11686,"action":"ANSWER","answer":"Да, документы выдают по субботам. Офисы работают с 11:00 до 19:45. Перед приездом нужно предварительно согласовать выдачу и уточнить офис, где находятся документы."}
{"timestamp":"2026-09-24T14:33:04+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1774851630,"telegram_message_id":690240,"answer":"Да, документы выдают по субботам. Офисы работают с 11:00 до 19:45. Перед приездом нужно предварительно согласовать выдачу и уточнить офис, где находятся документы."}
{"timestamp":"2026-09-24T14:33:05+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1774851630,"telegram_message_id":690240}
{"timestamp":"2026-09-24T14:33:09+00:00","event":"ai_response","telegram_user_id":512483901,"telegram_message_id":690236,"duration_ms":43520,"action":"ANSWER","answer":"Если речь о продлении договора, обычно его продлевают ещё на 6 месяцев."}
{"timestamp":"2026-09-24T14:33:10+00:00","event":"telegram_ai_answer_sent","telegram_user_id":512483901,"telegram_message_id":690236,"answer":"Если речь о продлении договора, обычно его продлевают ещё на 6 месяцев."}
{"timestamp":"2026-09-24T14:33:10+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":512483901,"telegram_message_id":690236}
{"timestamp":"2026-09-24T14:33:29+00:00","event":"support_mode_check","telegram_user_id":1774851630,"telegram_message_id":690243,"support_mode":"AI"}
{"timestamp":"2026-09-24T14:33:29+00:00","event":"pipeline_check","telegram_user_id":1774851630,"telegram_message_id":690243,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T14:33:29+00:00","event":"ai_request","telegram_user_id":1774851630,"telegram_message_id":690243,"message":"С кем это необходимо согласовать?"}
{"timestamp":"2026-09-24T14:33:49+00:00","event":"support_mode_check","telegram_user_id":5939752244,"telegram_message_id":690244,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T14:33:49+00:00","event":"ai_skipped","telegram_user_id":5939752244,"telegram_message_id":690244,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T14:33:59+00:00","event":"ai_response","telegram_user_id":1774851630,"telegram_message_id":690243,"duration_ms":30446,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-24T14:33:59+00:00","event":"handoff_requested","telegram_user_id":1774851630,"telegram_message_id":690243,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-24T14:33:59+00:00","event":"handoff_mode_changed","telegram_user_id":1774851630,"telegram_message_id":690243,"first_handoff":false}
{"timestamp":"2026-09-24T14:34:00+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1774851630,"telegram_message_id":690243}
{"timestamp":"2026-09-24T14:34:00+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1774851630,"telegram_message_id":690243}
{"timestamp":"2026-09-24T14:35:18+00:00","event":"support_mode_check","telegram_user_id":5939752244,"telegram_message_id":690248,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-24T14:48:19+00:00","event":"ai_request","telegram_user_id":1126146152,"telegram_message_id":690277,"message":"Здравствуйте! Отправили ли вы ответ по запросу?"}
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{"timestamp":"2026-09-24T14:48:45+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1126146152,"telegram_message_id":690277}
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{"timestamp":"2026-09-24T14:53:05+00:00","event":"ai_request","telegram_user_id":6102727079,"telegram_message_id":690288,"message":"Часы работы главного офиса"}
{"timestamp":"2026-09-24T14:53:22+00:00","event":"ai_response","telegram_user_id":6102727079,"telegram_message_id":690288,"duration_ms":17468,"action":"ANSWER","answer":"Главный офис работает со вторника по субботу с 11:00 до 19:45. Воскресенье и понедельник — выходные."}
{"timestamp":"2026-09-24T14:53:23+00:00","event":"telegram_ai_answer_sent","telegram_user_id":6102727079,"telegram_message_id":690288,"answer":"Главный офис работает со вторника по субботу с 11:00 до 19:45. Воскресенье и понедельник — выходные."}
{"timestamp":"2026-09-24T14:53:23+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":6102727079,"telegram_message_id":690288}
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{"timestamp":"2026-09-24T15:14:10+00:00","event":"ai_request","telegram_user_id":1968433821,"telegram_message_id":690338,"message":"Мне не пришел логин и пароль"}
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{"timestamp":"2026-09-24T15:22:39+00:00","event":"support_mode_check","telegram_user_id":867327065,"telegram_message_id":690362,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T15:22:39+00:00","event":"ai_skipped","telegram_user_id":867327065,"telegram_message_id":690362,"reason":"support_mode_human"}
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{"timestamp":"2026-09-24T15:23:35+00:00","event":"ai_skipped","telegram_user_id":7672391663,"telegram_message_id":690364,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T15:23:38+00:00","event":"support_mode_check","telegram_user_id":810732727,"telegram_message_id":690365,"support_mode":"AI"}
{"timestamp":"2026-09-24T15:23:38+00:00","event":"pipeline_check","telegram_user_id":810732727,"telegram_message_id":690365,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T15:23:38+00:00","event":"ai_request","telegram_user_id":810732727,"telegram_message_id":690365,"message":"1. Коломенское, Кленовый бульвар \n2. Пожелания к инструктору: если что-то делаю не так, объяснить, а не оскорблять\nУдобное время занятий:\nВторник после 15 00\nПятница до 12 00 или после 18 40"}
{"timestamp":"2026-09-24T15:23:59+00:00","event":"ai_response","telegram_user_id":810732727,"telegram_message_id":690365,"duration_ms":20635,"action":"ANSWER","answer":"После выбора локаций инструктора назначают по вторникам и пятницам. Информация появится в приложении, а первое занятие обычно начинается через 1–2 недели после назначения. Ваши пожелания по времени и стилю общения с инструктором нужно передать сотруднику автошколы."}
{"timestamp":"2026-09-24T15:23:59+00:00","event":"telegram_ai_answer_sent","telegram_user_id":810732727,"telegram_message_id":690365,"answer":"После выбора локаций инструктора назначают по вторникам и пятницам. Информация появится в приложении, а первое занятие обычно начинается через 1–2 недели после назначения. Ваши пожелания по времени и стилю общения с инструктором нужно передать сотруднику автошколы."}
{"timestamp":"2026-09-24T15:23:59+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":810732727,"telegram_message_id":690365}
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{"timestamp":"2026-09-24T15:28:51+00:00","event":"ai_skipped","telegram_user_id":867327065,"telegram_message_id":690379,"reason":"support_mode_human"}
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{"timestamp":"2026-09-24T15:34:07+00:00","event":"ai_request","telegram_user_id":1262103343,"telegram_message_id":690382,"message":"Может мне другого инструктора, который может обучать по выходным?"}
{"timestamp":"2026-09-24T15:34:21+00:00","event":"ai_response","telegram_user_id":1262103343,"telegram_message_id":690382,"duration_ms":13690,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-24T15:34:21+00:00","event":"sensei_prepare","telegram_user_id":1262103343,"telegram_message_id":690382,"amo_lead_id":"42370527"}
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{"timestamp":"2026-09-24T15:36:44+00:00","event":"ai_request","telegram_user_id":5197759234,"telegram_message_id":690391,"message":"На всех уроках такой круг, закрывающий просмотр, до этого всё было нормально"}
{"timestamp":"2026-09-24T15:36:50+00:00","event":"ai_response","telegram_user_id":5197759234,"telegram_message_id":690391,"duration_ms":5390,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-24T15:45:32+00:00","event":"support_mode_check","telegram_user_id":1052689095,"telegram_message_id":690401,"support_mode":"AI"}
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{"timestamp":"2026-09-24T15:45:32+00:00","event":"ai_request","telegram_user_id":1052689095,"telegram_message_id":690401,"message":"здравствуйте! откройте доступ к экзамену по теории"}
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{"timestamp":"2026-09-24T15:45:39+00:00","event":"sensei_prepare","telegram_user_id":1052689095,"telegram_message_id":690401,"amo_lead_id":"40046627"}
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{"timestamp":"2026-09-24T15:45:40+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1052689095,"telegram_message_id":690401}
{"timestamp":"2026-09-24T15:45:40+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1052689095,"telegram_message_id":690401}
{"timestamp":"2026-09-24T15:47:31+00:00","event":"support_mode_check","telegram_user_id":1020489957,"telegram_message_id":690412,"support_mode":"AI"}
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{"timestamp":"2026-09-24T15:47:31+00:00","event":"ai_request","telegram_user_id":1020489957,"telegram_message_id":690412,"message":"Сколько у меня часов именно обычных не академических на все вождение нп категорию б"}
{"timestamp":"2026-09-24T15:48:17+00:00","event":"ai_response","telegram_user_id":1020489957,"telegram_message_id":690412,"duration_ms":45311,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-24T15:48:17+00:00","event":"handoff_requested","telegram_user_id":1020489957,"telegram_message_id":690412,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-24T15:48:17+00:00","event":"handoff_mode_changed","telegram_user_id":1020489957,"telegram_message_id":690412,"first_handoff":true}
{"timestamp":"2026-09-24T15:48:17+00:00","event":"sensei_prepare","telegram_user_id":1020489957,"telegram_message_id":690412,"amo_lead_id":null}
{"timestamp":"2026-09-24T15:48:17+00:00","event":"sensei_skipped","telegram_user_id":1020489957,"telegram_message_id":690412,"reason":"amo_lead_id_empty"}
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{"timestamp":"2026-09-24T15:48:17+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1020489957,"telegram_message_id":690412}
{"timestamp":"2026-09-24T15:50:07+00:00","event":"support_mode_check","telegram_user_id":754871195,"telegram_message_id":690420,"support_mode":"AI"}
{"timestamp":"2026-09-24T15:50:07+00:00","event":"pipeline_check","telegram_user_id":754871195,"telegram_message_id":690420,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T15:50:07+00:00","event":"ai_request","telegram_user_id":754871195,"telegram_message_id":690420,"message":"Добрый вечер, подскажите, что со справкой?"}
{"timestamp":"2026-09-24T15:50:12+00:00","event":"ai_response","telegram_user_id":754871195,"telegram_message_id":690420,"duration_ms":5102,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-24T15:50:12+00:00","event":"handoff_requested","telegram_user_id":754871195,"telegram_message_id":690420,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-24T15:50:13+00:00","event":"handoff_telegram_message_sent","telegram_user_id":754871195,"telegram_message_id":690420}
{"timestamp":"2026-09-24T15:50:13+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":754871195,"telegram_message_id":690420}
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{"timestamp":"2026-09-24T15:52:10+00:00","event":"ai_skipped","telegram_user_id":754871195,"telegram_message_id":690426,"reason":"support_mode_human"}
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{"timestamp":"2026-09-24T15:55:40+00:00","event":"pipeline_check","telegram_user_id":5046539474,"telegram_message_id":690434,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T15:55:40+00:00","event":"ai_skipped","telegram_user_id":5046539474,"telegram_message_id":690434,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T16:01:24+00:00","event":"support_mode_check","telegram_user_id":1236013764,"telegram_message_id":690438,"support_mode":"AI"}
{"timestamp":"2026-09-24T16:01:24+00:00","event":"pipeline_check","telegram_user_id":1236013764,"telegram_message_id":690438,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T16:01:24+00:00","event":"ai_request","telegram_user_id":1236013764,"telegram_message_id":690438,"message":"Здравствуйте. Подскажите, пожалуйста, а инструкторы, которые принимают экзамен в автошколе в основном мужчины?"}
{"timestamp":"2026-09-24T16:02:03+00:00","event":"support_mode_check","telegram_user_id":1262103343,"telegram_message_id":690440,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T16:02:03+00:00","event":"ai_skipped","telegram_user_id":1262103343,"telegram_message_id":690440,"reason":"support_mode_human"}
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{"timestamp":"2026-09-24T16:02:49+00:00","event":"handoff_requested","telegram_user_id":1236013764,"telegram_message_id":690438,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-24T16:02:49+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1236013764,"telegram_message_id":690438}
{"timestamp":"2026-09-24T16:02:49+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1236013764,"telegram_message_id":690438}
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{"timestamp":"2026-09-24T16:22:05+00:00","event":"ai_skipped","telegram_user_id":5046539474,"telegram_message_id":690472,"reason":"support_mode_human"}
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{"timestamp":"2026-09-24T16:22:14+00:00","event":"ai_skipped","telegram_user_id":5046539474,"telegram_message_id":690473,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T16:38:58+00:00","event":"support_mode_check","telegram_user_id":1963177583,"telegram_message_id":690501,"support_mode":"AI"}
{"timestamp":"2026-09-24T16:38:58+00:00","event":"pipeline_missing_in_db","telegram_user_id":1963177583,"telegram_message_id":690501,"amo_lead_id":null}
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{"timestamp":"2026-09-24T16:39:00+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1963177583,"telegram_message_id":690501,"contact_id":42427941,"linked_leads_count":2}
{"timestamp":"2026-09-24T16:39:01+00:00","event":"contact_lead_checked","telegram_user_id":1963177583,"telegram_message_id":690501,"contact_id":42427941,"amo_lead_id":42325651,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-24T16:39:01+00:00","event":"contact_lead_checked","telegram_user_id":1963177583,"telegram_message_id":690501,"contact_id":42427941,"amo_lead_id":42336271,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-24T16:39:01+00:00","event":"contact_ai_lead_found","telegram_user_id":1963177583,"telegram_message_id":690501,"contact_id":42427941,"amo_lead_id":42336271,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-24T16:39:01+00:00","event":"pipeline_check","telegram_user_id":1963177583,"telegram_message_id":690501,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T16:39:01+00:00","event":"ai_request","telegram_user_id":1963177583,"telegram_message_id":690501,"message":"Тульская"}
{"timestamp":"2026-09-24T16:39:21+00:00","event":"ai_response","telegram_user_id":1963177583,"telegram_message_id":690501,"duration_ms":20372,"action":"ANSWER","answer":"Если речь о медицинской справке из Тульской области, могут понадобиться дополнительные запросы инспектора, поэтому проверка иногда занимает заметно больше времени. Точный срок заранее гарантировать нельзя."}
{"timestamp":"2026-09-24T16:39:22+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1963177583,"telegram_message_id":690501,"answer":"Если речь о медицинской справке из Тульской области, могут понадобиться дополнительные запросы инспектора, поэтому проверка иногда занимает заметно больше времени. Точный срок заранее гарантировать нельзя."}
{"timestamp":"2026-09-24T16:39:22+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1963177583,"telegram_message_id":690501}
{"timestamp":"2026-09-24T16:39:49+00:00","event":"support_mode_check","telegram_user_id":1963177583,"telegram_message_id":690504,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T16:39:49+00:00","event":"ai_skipped","telegram_user_id":1963177583,"telegram_message_id":690504,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T16:47:09+00:00","event":"support_mode_check","telegram_user_id":893135632,"telegram_message_id":690512,"support_mode":"AI"}
{"timestamp":"2026-09-24T16:47:09+00:00","event":"pipeline_check","telegram_user_id":893135632,"telegram_message_id":690512,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T16:47:09+00:00","event":"ai_request","telegram_user_id":893135632,"telegram_message_id":690512,"message":"Здравствуйте. Когда вернете деньги? Снова писать про образец не надо. Вам было подано заявление, соответсвующее закону."}
{"timestamp":"2026-09-24T16:47:12+00:00","event":"ai_response","telegram_user_id":893135632,"telegram_message_id":690512,"duration_ms":3353,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-24T16:47:15+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":893135632,"telegram_message_id":690512}
{"timestamp":"2026-09-24T16:49:35+00:00","event":"support_mode_check","telegram_user_id":1066700513,"telegram_message_id":690521,"support_mode":"AI"}
{"timestamp":"2026-09-24T16:49:35+00:00","event":"pipeline_check","telegram_user_id":1066700513,"telegram_message_id":690521,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T16:49:35+00:00","event":"ai_request","telegram_user_id":1066700513,"telegram_message_id":690521,"message":"Добрый вечер, подскажите, могу ли я в автошколе попросить второго инструктора. Меня обучает Дионис Рябошабко. Мне хотелось бы больше занятий в неделю пройти. Что бы быстрее выйти на экзамен."}
{"timestamp":"2026-09-24T16:51:13+00:00","event":"ai_response","telegram_user_id":1066700513,"telegram_message_id":690521,"duration_ms":98091,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-24T16:51:13+00:00","event":"handoff_requested","telegram_user_id":1066700513,"telegram_message_id":690521,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-24T16:51:13+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1066700513,"telegram_message_id":690521}
{"timestamp":"2026-09-24T16:51:13+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1066700513,"telegram_message_id":690521}
{"timestamp":"2026-09-24T16:51:40+00:00","event":"support_mode_check","telegram_user_id":1066700513,"telegram_message_id":690531,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T16:51:40+00:00","event":"ai_skipped","telegram_user_id":1066700513,"telegram_message_id":690531,"reason":"support_mode_human"}
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{"timestamp":"2026-09-24T16:55:12+00:00","event":"ai_skipped","telegram_user_id":754871195,"telegram_message_id":690537,"reason":"support_mode_human"}
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{"timestamp":"2026-09-24T17:13:26+00:00","event":"ai_skipped","telegram_user_id":7506652846,"telegram_message_id":690580,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T17:14:12+00:00","event":"support_mode_check","telegram_user_id":1208624951,"telegram_message_id":690581,"support_mode":"AI"}
{"timestamp":"2026-09-24T17:14:12+00:00","event":"pipeline_missing_in_db","telegram_user_id":1208624951,"telegram_message_id":690581,"amo_lead_id":null}
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{"timestamp":"2026-09-24T17:14:14+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1208624951,"telegram_message_id":690581,"contact_id":42606325,"linked_leads_count":2}
{"timestamp":"2026-09-24T17:14:14+00:00","event":"contact_lead_checked","telegram_user_id":1208624951,"telegram_message_id":690581,"contact_id":42606325,"amo_lead_id":42548881,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-24T17:14:14+00:00","event":"contact_lead_checked","telegram_user_id":1208624951,"telegram_message_id":690581,"contact_id":42606325,"amo_lead_id":42808415,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-24T17:14:14+00:00","event":"contact_ai_lead_found","telegram_user_id":1208624951,"telegram_message_id":690581,"contact_id":42606325,"amo_lead_id":42808415,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-24T17:14:14+00:00","event":"pipeline_check","telegram_user_id":1208624951,"telegram_message_id":690581,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T17:14:14+00:00","event":"ai_request","telegram_user_id":1208624951,"telegram_message_id":690581,"message":"Удобная станция Красногвардейская, удобное время занятий по пт, сб, вс, иногда пн и чт, занятия во второй половине дня, после 12, инструктор с большим стажем вождения, который спокойно объясняет правила"}
{"timestamp":"2026-09-24T17:14:24+00:00","event":"ai_response","telegram_user_id":1208624951,"telegram_message_id":690581,"duration_ms":9206,"action":"ANSWER","answer":"Выберите станцию «Красногвардейская» и отправьте её вместе с другими удобными локациями в чат. После допуска к практике назначат инструктора — назначения проходят по вторникам и пятницам. График занятий, включая дни и время после 12:00, согласовывается непосредственно с инструктором. Первое занятие обычно начинается через 1–2 недели после назначения."}
{"timestamp":"2026-09-24T17:14:24+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1208624951,"telegram_message_id":690581,"answer":"Выберите станцию «Красногвардейская» и отправьте её вместе с другими удобными локациями в чат. После допуска к практике назначат инструктора — назначения проходят по вторникам и пятницам. График занятий, включая дни и время после 12:00, согласовывается непосредственно с инструктором. Первое занятие обычно начинается через 1–2 недели после назначения."}
{"timestamp":"2026-09-24T17:14:24+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1208624951,"telegram_message_id":690581}
{"timestamp":"2026-09-24T17:15:40+00:00","event":"support_mode_check","telegram_user_id":1208624951,"telegram_message_id":690584,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-24T17:16:43+00:00","event":"support_mode_check","telegram_user_id":862355251,"telegram_message_id":690586,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T17:16:43+00:00","event":"ai_skipped","telegram_user_id":862355251,"telegram_message_id":690586,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T17:24:00+00:00","event":"support_mode_check","telegram_user_id":150054984,"telegram_message_id":690592,"support_mode":"AI"}
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{"timestamp":"2026-09-24T17:24:00+00:00","event":"ai_request","telegram_user_id":150054984,"telegram_message_id":690592,"message":"То есть я уже не успею в этом году сдать и надо ждать следующего сезона?"}
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{"timestamp":"2026-09-24T17:24:01+00:00","event":"sensei_started","telegram_user_id":150054984,"telegram_message_id":690592,"amo_lead_id":"42521161","result":true}
{"timestamp":"2026-09-24T17:24:01+00:00","event":"handoff_telegram_message_sent","telegram_user_id":150054984,"telegram_message_id":690592}
{"timestamp":"2026-09-24T17:24:01+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":150054984,"telegram_message_id":690592}
{"timestamp":"2026-09-24T17:30:36+00:00","event":"support_mode_check","telegram_user_id":251298860,"telegram_message_id":690613,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-24T17:40:09+00:00","event":"support_mode_check","telegram_user_id":1206292523,"telegram_message_id":690619,"support_mode":"AI"}
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{"timestamp":"2026-09-24T17:40:11+00:00","event":"contact_lead_checked","telegram_user_id":1206292523,"telegram_message_id":690619,"contact_id":38370521,"amo_lead_id":37820119,"amo_pipeline_id":4311799}
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{"timestamp":"2026-09-24T17:40:11+00:00","event":"pipeline_check","telegram_user_id":1206292523,"telegram_message_id":690619,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T17:40:11+00:00","event":"ai_request","telegram_user_id":1206292523,"telegram_message_id":690619,"message":"Здравствуйте, раньше  у вас занимались , но не прошла курс до конца . Подскажите, если хочу возобновить обучение надо платить ? Или могу восстановить оплату ?"}
{"timestamp":"2026-09-24T17:40:28+00:00","event":"ai_response","telegram_user_id":1206292523,"telegram_message_id":690619,"duration_ms":17009,"action":"ANSWER","answer":"Если остался просроченный платёж, покупать курс заново не нужно — обучение можно продолжить после погашения задолженности.\n\nЕсли курс был оплачен полностью, дополнительные взносы не требуются. Точную сумму и возможность восстановления по вашему договору сможет проверить сотрудник поддержки."}
{"timestamp":"2026-09-24T17:40:28+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1206292523,"telegram_message_id":690619,"answer":"Если остался просроченный платёж, покупать курс заново не нужно — обучение можно продолжить после погашения задолженности.\n\nЕсли курс был оплачен полностью, дополнительные взносы не требуются. Точную сумму и возможность восстановления по вашему договору сможет проверить сотрудник поддержки."}
{"timestamp":"2026-09-24T17:40:29+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1206292523,"telegram_message_id":690619}
{"timestamp":"2026-09-24T17:46:05+00:00","event":"support_mode_check","telegram_user_id":1839379723,"telegram_message_id":690632,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T17:46:05+00:00","event":"ai_skipped","telegram_user_id":1839379723,"telegram_message_id":690632,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T17:47:51+00:00","event":"support_mode_check","telegram_user_id":398888613,"telegram_message_id":690633,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T17:47:51+00:00","event":"ai_skipped","telegram_user_id":398888613,"telegram_message_id":690633,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T18:33:30+00:00","event":"support_mode_check","telegram_user_id":7038678689,"telegram_message_id":690659,"support_mode":"HUMAN"}
{"timestamp":"2026-09-24T18:33:30+00:00","event":"ai_skipped","telegram_user_id":7038678689,"telegram_message_id":690659,"reason":"support_mode_human"}
{"timestamp":"2026-09-24T18:45:49+00:00","event":"support_mode_check","telegram_user_id":1395236844,"telegram_message_id":690661,"support_mode":"AI"}
{"timestamp":"2026-09-24T18:45:49+00:00","event":"pipeline_missing_in_db","telegram_user_id":1395236844,"telegram_message_id":690661,"amo_lead_id":null}
{"timestamp":"2026-09-24T18:45:49+00:00","event":"legacy_leadid_check","telegram_user_id":1395236844,"telegram_message_id":690661,"legacy_leadid":"0"}
{"timestamp":"2026-09-24T18:45:49+00:00","event":"pipeline_fetch_skipped","telegram_user_id":1395236844,"telegram_message_id":690661,"reason":"amo_lead_id_and_legacy_leadid_empty"}
{"timestamp":"2026-09-24T18:45:49+00:00","event":"pipeline_check","telegram_user_id":1395236844,"telegram_message_id":690661,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T18:45:49+00:00","event":"ai_skipped","telegram_user_id":1395236844,"telegram_message_id":690661,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T19:16:58+00:00","event":"support_mode_check","telegram_user_id":1096089381,"telegram_message_id":690663,"support_mode":"AI"}
{"timestamp":"2026-09-24T19:16:58+00:00","event":"pipeline_check","telegram_user_id":1096089381,"telegram_message_id":690663,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T19:16:58+00:00","event":"ai_request","telegram_user_id":1096089381,"telegram_message_id":690663,"message":"как долго готовятся документы?"}
{"timestamp":"2026-09-24T19:17:03+00:00","event":"ai_response","telegram_user_id":1096089381,"telegram_message_id":690663,"duration_ms":5693,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-24T19:17:03+00:00","event":"handoff_requested","telegram_user_id":1096089381,"telegram_message_id":690663,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-24T19:17:03+00:00","event":"handoff_mode_changed","telegram_user_id":1096089381,"telegram_message_id":690663,"first_handoff":false}
{"timestamp":"2026-09-24T19:17:04+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1096089381,"telegram_message_id":690663}
{"timestamp":"2026-09-24T19:17:04+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1096089381,"telegram_message_id":690663}
{"timestamp":"2026-09-24T19:28:16+00:00","event":"support_mode_check","telegram_user_id":839640646,"telegram_message_id":690666,"support_mode":"AI"}
{"timestamp":"2026-09-24T19:28:16+00:00","event":"pipeline_check","telegram_user_id":839640646,"telegram_message_id":690666,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-24T19:28:16+00:00","event":"ai_request","telegram_user_id":839640646,"telegram_message_id":690666,"message":"здравствуйте"}
{"timestamp":"2026-09-24T19:28:19+00:00","event":"ai_response","telegram_user_id":839640646,"telegram_message_id":690666,"duration_ms":2972,"action":"ANSWER","answer":"Здравствуйте! Чем могу помочь?"}
{"timestamp":"2026-09-24T19:28:19+00:00","event":"telegram_ai_answer_sent","telegram_user_id":839640646,"telegram_message_id":690666,"answer":"Здравствуйте! Чем могу помочь?"}
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{"timestamp":"2026-09-25T00:23:57+00:00","event":"ai_request","telegram_user_id":889351824,"telegram_message_id":690706,"message":"станции: академическая, октябрьское поле (акпп)\n\nудобное время занятий - по воскресеньям весь день, по вторникам после 13:00. в остальные дни - после 16:00, отталкиваюсь от расписание в вузе (оно меняется, поэтому и время, в которое могу приезжать на занятия может меняться)\n\nинструктор - хотелось бы учиться у знающего, спокойного и не слишком душного человека:)\nесли с юмором - тоже хорошо))\nжелательно русский/ая если могут быть варианты…😅\nвозраст не важен🤷🏻‍♀️ если молодой - было бы супер, если не очень - главное, что есть опыт💪🏻\n \nспасибо!"}
{"timestamp":"2026-09-25T00:25:57+00:00","event":"ai_error","telegram_user_id":889351824,"telegram_message_id":690706,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120000 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-25T00:25:58+00:00","event":"ai_error_handoff_sent","telegram_user_id":889351824,"telegram_message_id":690706}
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{"timestamp":"2026-09-25T04:10:47+00:00","event":"ai_request","telegram_user_id":8491483288,"telegram_message_id":690715,"message":"Здравствуйте, разблокируйте пожалуйста попытку сдачи теоретического экзамена"}
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{"timestamp":"2026-09-25T04:41:15+00:00","event":"support_mode_check","telegram_user_id":783851381,"telegram_message_id":690718,"support_mode":"AI"}
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{"timestamp":"2026-09-25T04:41:16+00:00","event":"ai_request","telegram_user_id":783851381,"telegram_message_id":690718,"message":"Доброе утро. Я сжал все экзамены: внутренние и в гиббд. Мне сейчас нету 18, когда исполнится, то мне самостоятельно прийти в гиббд и получить права или через вас как-то делать?"}
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{"timestamp":"2026-09-25T05:04:59+00:00","event":"ai_request","telegram_user_id":251298860,"telegram_message_id":690726,"message":"🐱"}
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{"timestamp":"2026-09-25T05:21:01+00:00","event":"ai_request","telegram_user_id":265087408,"telegram_message_id":690729,"message":"добрый день, можете открыть внутренний теоретический экзамен"}
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{"timestamp":"2026-09-25T05:28:50+00:00","event":"support_mode_check","telegram_user_id":954273010,"telegram_message_id":690735,"support_mode":"AI"}
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{"timestamp":"2026-09-25T05:54:05+00:00","event":"support_mode_check","telegram_user_id":874311205,"telegram_message_id":690737,"support_mode":"AI"}
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{"timestamp":"2026-09-25T05:54:05+00:00","event":"ai_request","telegram_user_id":874311205,"telegram_message_id":690737,"message":"Добрый день. Сдача внутреннего экзамена обязательна для получения документов об окончании автошколы?"}
{"timestamp":"2026-09-25T05:56:05+00:00","event":"ai_error","telegram_user_id":874311205,"telegram_message_id":690737,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
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{"timestamp":"2026-09-25T06:04:08+00:00","event":"support_mode_check","telegram_user_id":601889040,"telegram_message_id":690740,"support_mode":"AI"}
{"timestamp":"2026-09-25T06:04:08+00:00","event":"pipeline_check","telegram_user_id":601889040,"telegram_message_id":690740,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T06:04:08+00:00","event":"ai_request","telegram_user_id":601889040,"telegram_message_id":690740,"message":"Добрый день! Подскажите пожалуйста, когда я смогу забрать документы?)"}
{"timestamp":"2026-09-25T06:04:12+00:00","event":"ai_response","telegram_user_id":601889040,"telegram_message_id":690740,"duration_ms":4043,"action":"ANSWER","answer":"Документы об окончании можно забрать по средам и субботам. Перед поездкой нужно предварительно согласовать выдачу и уточнить офис, где находятся документы."}
{"timestamp":"2026-09-25T06:04:12+00:00","event":"telegram_ai_answer_sent","telegram_user_id":601889040,"telegram_message_id":690740,"answer":"Документы об окончании можно забрать по средам и субботам. Перед поездкой нужно предварительно согласовать выдачу и уточнить офис, где находятся документы."}
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{"timestamp":"2026-09-25T06:48:40+00:00","event":"ai_request","telegram_user_id":780175397,"telegram_message_id":690766,"message":"Добрый день\nА можно узнать есть ли свободный инструктор в районе Владыкино?"}
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{"timestamp":"2026-09-25T06:49:59+00:00","event":"support_mode_check","telegram_user_id":1262103343,"telegram_message_id":690769,"support_mode":"AI"}
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{"timestamp":"2026-09-25T06:49:59+00:00","event":"ai_request","telegram_user_id":1262103343,"telegram_message_id":690769,"message":"Здравствуйте, можно заморозить обучение на неделю. С 25.09 по 02.10"}
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{"timestamp":"2026-09-25T06:59:51+00:00","event":"legacy_leadid_check","telegram_user_id":1544220918,"telegram_message_id":690781,"legacy_leadid":"41696879"}
{"timestamp":"2026-09-25T06:59:53+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1544220918,"telegram_message_id":690781,"contact_id":41696879,"linked_leads_count":2}
{"timestamp":"2026-09-25T06:59:53+00:00","event":"contact_lead_checked","telegram_user_id":1544220918,"telegram_message_id":690781,"contact_id":41696879,"amo_lead_id":41436391,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-25T06:59:53+00:00","event":"contact_lead_checked","telegram_user_id":1544220918,"telegram_message_id":690781,"contact_id":41696879,"amo_lead_id":41842423,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-25T06:59:53+00:00","event":"contact_ai_lead_found","telegram_user_id":1544220918,"telegram_message_id":690781,"contact_id":41696879,"amo_lead_id":41842423,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-25T06:59:53+00:00","event":"pipeline_check","telegram_user_id":1544220918,"telegram_message_id":690781,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T06:59:53+00:00","event":"ai_request","telegram_user_id":1544220918,"telegram_message_id":690781,"message":"здравствуйте, у меня внутренний сдан"}
{"timestamp":"2026-09-25T06:59:58+00:00","event":"ai_response","telegram_user_id":1544220918,"telegram_message_id":690781,"duration_ms":4212,"action":"ANSWER","answer":"Уточните, пожалуйста: сданы оба внутренних экзамена — теория и практика?"}
{"timestamp":"2026-09-25T06:59:58+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1544220918,"telegram_message_id":690781,"answer":"Уточните, пожалуйста: сданы оба внутренних экзамена — теория и практика?"}
{"timestamp":"2026-09-25T06:59:58+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1544220918,"telegram_message_id":690781}
{"timestamp":"2026-09-25T07:00:15+00:00","event":"support_mode_check","telegram_user_id":1544220918,"telegram_message_id":690784,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T07:00:15+00:00","event":"ai_skipped","telegram_user_id":1544220918,"telegram_message_id":690784,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T07:00:27+00:00","event":"support_mode_check","telegram_user_id":1544220918,"telegram_message_id":690785,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T07:00:27+00:00","event":"ai_skipped","telegram_user_id":1544220918,"telegram_message_id":690785,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T07:06:38+00:00","event":"support_mode_check","telegram_user_id":1235447099,"telegram_message_id":690793,"support_mode":"AI"}
{"timestamp":"2026-09-25T07:06:38+00:00","event":"pipeline_check","telegram_user_id":1235447099,"telegram_message_id":690793,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T07:06:38+00:00","event":"ai_request","telegram_user_id":1235447099,"telegram_message_id":690793,"message":"половину прошли, значит я могу уже записываться и начинать вождение?"}
{"timestamp":"2026-09-25T07:06:42+00:00","event":"ai_response","telegram_user_id":1235447099,"telegram_message_id":690793,"duration_ms":3849,"action":"ANSWER","answer":"Если вы прошли больше 50% теории, предоставили оригинал медсправки 003-В/у и выполнили нужное условие по оплате, можно начинать вождение. Уточните, пожалуйста: эти условия выполнены?"}
{"timestamp":"2026-09-25T07:06:42+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1235447099,"telegram_message_id":690793,"answer":"Если вы прошли больше 50% теории, предоставили оригинал медсправки 003-В/у и выполнили нужное условие по оплате, можно начинать вождение. Уточните, пожалуйста: эти условия выполнены?"}
{"timestamp":"2026-09-25T07:06:43+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1235447099,"telegram_message_id":690793}
{"timestamp":"2026-09-25T07:07:46+00:00","event":"support_mode_check","telegram_user_id":1208624951,"telegram_message_id":690796,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T07:07:46+00:00","event":"ai_skipped","telegram_user_id":1208624951,"telegram_message_id":690796,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T07:10:33+00:00","event":"support_mode_check","telegram_user_id":1066700513,"telegram_message_id":690799,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T07:10:33+00:00","event":"ai_skipped","telegram_user_id":1066700513,"telegram_message_id":690799,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T07:13:15+00:00","event":"support_mode_check","telegram_user_id":500035062,"telegram_message_id":690803,"support_mode":"AI"}
{"timestamp":"2026-09-25T07:13:15+00:00","event":"pipeline_missing_in_db","telegram_user_id":500035062,"telegram_message_id":690803,"amo_lead_id":null}
{"timestamp":"2026-09-25T07:13:15+00:00","event":"legacy_leadid_check","telegram_user_id":500035062,"telegram_message_id":690803,"legacy_leadid":"34338389"}
{"timestamp":"2026-09-25T07:13:17+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":500035062,"telegram_message_id":690803,"amo_lead_id":34338389,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-25T07:13:17+00:00","event":"pipeline_check","telegram_user_id":500035062,"telegram_message_id":690803,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T07:13:17+00:00","event":"ai_request","telegram_user_id":500035062,"telegram_message_id":690803,"message":"Так и не получила обратную связь"}
{"timestamp":"2026-09-25T07:13:17+00:00","event":"ai_response","telegram_user_id":500035062,"telegram_message_id":690803,"duration_ms":294,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T07:13:17+00:00","event":"handoff_requested","telegram_user_id":500035062,"telegram_message_id":690803,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-25T07:13:17+00:00","event":"handoff_mode_changed","telegram_user_id":500035062,"telegram_message_id":690803,"first_handoff":true}
{"timestamp":"2026-09-25T07:13:17+00:00","event":"sensei_prepare","telegram_user_id":500035062,"telegram_message_id":690803,"amo_lead_id":"34338389"}
{"timestamp":"2026-09-25T07:13:19+00:00","event":"sensei_started","telegram_user_id":500035062,"telegram_message_id":690803,"amo_lead_id":"34338389","result":true}
{"timestamp":"2026-09-25T07:13:19+00:00","event":"handoff_telegram_message_sent","telegram_user_id":500035062,"telegram_message_id":690803}
{"timestamp":"2026-09-25T07:13:19+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":500035062,"telegram_message_id":690803}
{"timestamp":"2026-09-25T07:13:32+00:00","event":"support_mode_check","telegram_user_id":398888613,"telegram_message_id":690808,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T07:13:32+00:00","event":"ai_skipped","telegram_user_id":398888613,"telegram_message_id":690808,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T07:13:38+00:00","event":"support_mode_check","telegram_user_id":398888613,"telegram_message_id":690809,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T07:13:38+00:00","event":"ai_skipped","telegram_user_id":398888613,"telegram_message_id":690809,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T07:14:24+00:00","event":"support_mode_check","telegram_user_id":398888613,"telegram_message_id":690812,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T07:14:24+00:00","event":"ai_skipped","telegram_user_id":398888613,"telegram_message_id":690812,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T07:14:53+00:00","event":"support_mode_check","telegram_user_id":398888613,"telegram_message_id":690813,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T07:14:53+00:00","event":"ai_skipped","telegram_user_id":398888613,"telegram_message_id":690813,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T07:16:57+00:00","event":"support_mode_check","telegram_user_id":1009391256,"telegram_message_id":690815,"support_mode":"AI"}
{"timestamp":"2026-09-25T07:16:57+00:00","event":"pipeline_check","telegram_user_id":1009391256,"telegram_message_id":690815,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T07:16:57+00:00","event":"ai_skipped","telegram_user_id":1009391256,"telegram_message_id":690815,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T07:17:01+00:00","event":"support_mode_check","telegram_user_id":863234109,"telegram_message_id":690816,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T07:17:01+00:00","event":"ai_skipped","telegram_user_id":863234109,"telegram_message_id":690816,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T07:17:05+00:00","event":"support_mode_check","telegram_user_id":398888613,"telegram_message_id":690817,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T07:17:05+00:00","event":"ai_skipped","telegram_user_id":398888613,"telegram_message_id":690817,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T07:18:27+00:00","event":"support_mode_check","telegram_user_id":1009391256,"telegram_message_id":690819,"support_mode":"AI"}
{"timestamp":"2026-09-25T07:18:27+00:00","event":"pipeline_check","telegram_user_id":1009391256,"telegram_message_id":690819,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T07:18:27+00:00","event":"ai_skipped","telegram_user_id":1009391256,"telegram_message_id":690819,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T07:18:54+00:00","event":"support_mode_check","telegram_user_id":754691263,"telegram_message_id":690822,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T07:18:54+00:00","event":"ai_skipped","telegram_user_id":754691263,"telegram_message_id":690822,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T07:20:12+00:00","event":"support_mode_check","telegram_user_id":1242179542,"telegram_message_id":690824,"support_mode":"AI"}
{"timestamp":"2026-09-25T07:20:12+00:00","event":"pipeline_check","telegram_user_id":1242179542,"telegram_message_id":690824,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T07:20:12+00:00","event":"ai_request","telegram_user_id":1242179542,"telegram_message_id":690824,"message":"Здравствуйте, я отходила все занятия по вождению. Хочу записать на внутренний экзамен"}
{"timestamp":"2026-09-25T07:21:13+00:00","event":"support_mode_check","telegram_user_id":1262103343,"telegram_message_id":690827,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T07:21:13+00:00","event":"ai_skipped","telegram_user_id":1262103343,"telegram_message_id":690827,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T07:22:12+00:00","event":"ai_error","telegram_user_id":1242179542,"telegram_message_id":690824,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-25T07:22:12+00:00","event":"ai_error_handoff_sent","telegram_user_id":1242179542,"telegram_message_id":690824}
{"timestamp":"2026-09-25T07:29:49+00:00","event":"support_mode_check","telegram_user_id":134556049,"telegram_message_id":690842,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T07:29:49+00:00","event":"ai_skipped","telegram_user_id":134556049,"telegram_message_id":690842,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T07:32:11+00:00","event":"support_mode_check","telegram_user_id":1009566984,"telegram_message_id":690844,"support_mode":"AI"}
{"timestamp":"2026-09-25T07:32:11+00:00","event":"pipeline_missing_in_db","telegram_user_id":1009566984,"telegram_message_id":690844,"amo_lead_id":null}
{"timestamp":"2026-09-25T07:32:11+00:00","event":"legacy_leadid_check","telegram_user_id":1009566984,"telegram_message_id":690844,"legacy_leadid":"35852475"}
{"timestamp":"2026-09-25T07:32:17+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":1009566984,"telegram_message_id":690844,"amo_lead_id":35852475,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-25T07:32:17+00:00","event":"pipeline_check","telegram_user_id":1009566984,"telegram_message_id":690844,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T07:32:17+00:00","event":"ai_request","telegram_user_id":1009566984,"telegram_message_id":690844,"message":"Здравствуйте!\nИзвините, пожалуйста, за беспокойство.\nИз-за обстоятельств  и плотного графика работы и личных планов в ближайшее время совсем не удастся выделить время на обучение.\n​Подскажите, пожалуйста, возможно ли снова заморозить мой аккаунт на некоторое время?\nНе хотелось бы терять прогресс и возможность закончить обучение позже, когда график посвободнее.\nСпасибо за понимание"}
{"timestamp":"2026-09-25T07:32:30+00:00","event":"ai_response","telegram_user_id":1009566984,"telegram_message_id":690844,"duration_ms":13585,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T07:32:30+00:00","event":"handoff_requested","telegram_user_id":1009566984,"telegram_message_id":690844,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-25T07:32:30+00:00","event":"handoff_mode_changed","telegram_user_id":1009566984,"telegram_message_id":690844,"first_handoff":false}
{"timestamp":"2026-09-25T07:32:30+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1009566984,"telegram_message_id":690844}
{"timestamp":"2026-09-25T07:32:31+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1009566984,"telegram_message_id":690844}
{"timestamp":"2026-09-25T07:33:31+00:00","event":"support_mode_check","telegram_user_id":1544220918,"telegram_message_id":690849,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T07:33:31+00:00","event":"ai_skipped","telegram_user_id":1544220918,"telegram_message_id":690849,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T07:38:08+00:00","event":"support_mode_check","telegram_user_id":1236013764,"telegram_message_id":690853,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T07:38:08+00:00","event":"ai_skipped","telegram_user_id":1236013764,"telegram_message_id":690853,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T07:38:20+00:00","event":"support_mode_check","telegram_user_id":893135632,"telegram_message_id":690855,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T07:38:20+00:00","event":"ai_skipped","telegram_user_id":893135632,"telegram_message_id":690855,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T07:39:14+00:00","event":"support_mode_check","telegram_user_id":150054984,"telegram_message_id":690859,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T07:39:14+00:00","event":"ai_skipped","telegram_user_id":150054984,"telegram_message_id":690859,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T07:41:23+00:00","event":"support_mode_check","telegram_user_id":1009566984,"telegram_message_id":690864,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T07:41:23+00:00","event":"ai_skipped","telegram_user_id":1009566984,"telegram_message_id":690864,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T07:44:51+00:00","event":"support_mode_check","telegram_user_id":893135632,"telegram_message_id":690869,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T07:44:51+00:00","event":"ai_skipped","telegram_user_id":893135632,"telegram_message_id":690869,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T07:49:59+00:00","event":"support_mode_check","telegram_user_id":251298860,"telegram_message_id":690874,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T07:49:59+00:00","event":"ai_skipped","telegram_user_id":251298860,"telegram_message_id":690874,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T07:52:54+00:00","event":"support_mode_check","telegram_user_id":1096089381,"telegram_message_id":690880,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T07:52:54+00:00","event":"ai_skipped","telegram_user_id":1096089381,"telegram_message_id":690880,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T07:53:52+00:00","event":"support_mode_check","telegram_user_id":893135632,"telegram_message_id":690884,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T07:53:52+00:00","event":"ai_skipped","telegram_user_id":893135632,"telegram_message_id":690884,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T07:54:19+00:00","event":"support_mode_check","telegram_user_id":5197759234,"telegram_message_id":690887,"support_mode":"AI"}
{"timestamp":"2026-09-25T07:54:19+00:00","event":"pipeline_check","telegram_user_id":5197759234,"telegram_message_id":690887,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T07:54:19+00:00","event":"ai_request","telegram_user_id":5197759234,"telegram_message_id":690887,"message":"Здравствуйте. Когда удастся решить проблему?"}
{"timestamp":"2026-09-25T07:54:26+00:00","event":"ai_response","telegram_user_id":5197759234,"telegram_message_id":690887,"duration_ms":6781,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T07:54:26+00:00","event":"handoff_requested","telegram_user_id":5197759234,"telegram_message_id":690887,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-25T07:54:26+00:00","event":"handoff_mode_changed","telegram_user_id":5197759234,"telegram_message_id":690887,"first_handoff":false}
{"timestamp":"2026-09-25T07:54:26+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5197759234,"telegram_message_id":690887}
{"timestamp":"2026-09-25T07:54:26+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5197759234,"telegram_message_id":690887}
{"timestamp":"2026-09-25T07:56:12+00:00","event":"support_mode_check","telegram_user_id":251298860,"telegram_message_id":690892,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T07:56:12+00:00","event":"ai_skipped","telegram_user_id":251298860,"telegram_message_id":690892,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T07:56:24+00:00","event":"support_mode_check","telegram_user_id":1395236844,"telegram_message_id":690893,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T07:56:24+00:00","event":"ai_skipped","telegram_user_id":1395236844,"telegram_message_id":690893,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T08:04:22+00:00","event":"support_mode_check","telegram_user_id":601889040,"telegram_message_id":690910,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T08:04:22+00:00","event":"ai_skipped","telegram_user_id":601889040,"telegram_message_id":690910,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T08:07:08+00:00","event":"support_mode_check","telegram_user_id":6802972657,"telegram_message_id":690912,"support_mode":"AI"}
{"timestamp":"2026-09-25T08:07:08+00:00","event":"pipeline_check","telegram_user_id":6802972657,"telegram_message_id":690912,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T08:07:08+00:00","event":"ai_skipped","telegram_user_id":6802972657,"telegram_message_id":690912,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T08:08:18+00:00","event":"support_mode_check","telegram_user_id":500035062,"telegram_message_id":690914,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T08:08:18+00:00","event":"ai_skipped","telegram_user_id":500035062,"telegram_message_id":690914,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T08:13:58+00:00","event":"support_mode_check","telegram_user_id":1236013764,"telegram_message_id":690919,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T08:13:58+00:00","event":"ai_skipped","telegram_user_id":1236013764,"telegram_message_id":690919,"reason":"support_mode_human"}
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{"timestamp":"2026-09-25T08:35:08+00:00","event":"pipeline_check","telegram_user_id":5470396140,"telegram_message_id":690962,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
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{"timestamp":"2026-09-25T09:07:54+00:00","event":"ai_request","telegram_user_id":647667722,"telegram_message_id":691004,"message":"г. Москва Суворовская площадь, 1/52к2"}
{"timestamp":"2026-09-25T09:08:00+00:00","event":"ai_response","telegram_user_id":647667722,"telegram_message_id":691004,"duration_ms":5311,"action":"ANSWER","answer":"Офис автошколы «Колесо»: г. Москва, Суворовская площадь, 1/52к2."}
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{"timestamp":"2026-09-25T09:08:12+00:00","event":"ai_request","telegram_user_id":647667722,"telegram_message_id":691006,"message":"да, тут"}
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{"timestamp":"2026-09-25T09:17:19+00:00","event":"ai_skipped","telegram_user_id":867327065,"telegram_message_id":691030,"reason":"support_mode_human"}
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{"timestamp":"2026-09-25T09:18:47+00:00","event":"ai_skipped","telegram_user_id":5120391803,"telegram_message_id":691033,"reason":"support_mode_human"}
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{"timestamp":"2026-09-25T09:21:36+00:00","event":"ai_skipped","telegram_user_id":5120391803,"telegram_message_id":691038,"reason":"support_mode_human"}
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{"timestamp":"2026-09-25T09:23:49+00:00","event":"ai_skipped","telegram_user_id":867327065,"telegram_message_id":691046,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T09:24:23+00:00","event":"support_mode_check","telegram_user_id":1504986399,"telegram_message_id":691047,"support_mode":"AI"}
{"timestamp":"2026-09-25T09:24:23+00:00","event":"pipeline_check","telegram_user_id":1504986399,"telegram_message_id":691047,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T09:24:23+00:00","event":"ai_skipped","telegram_user_id":1504986399,"telegram_message_id":691047,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T09:26:09+00:00","event":"support_mode_check","telegram_user_id":1504986399,"telegram_message_id":691051,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T09:26:09+00:00","event":"ai_skipped","telegram_user_id":1504986399,"telegram_message_id":691051,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T09:29:05+00:00","event":"support_mode_check","telegram_user_id":1659739719,"telegram_message_id":691053,"support_mode":"AI"}
{"timestamp":"2026-09-25T09:29:05+00:00","event":"pipeline_check","telegram_user_id":1659739719,"telegram_message_id":691053,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T09:29:05+00:00","event":"ai_request","telegram_user_id":1659739719,"telegram_message_id":691053,"message":"если я не успею пройти практику до конца договора , как можно будет продлить и сколько это будет стоить"}
{"timestamp":"2026-09-25T09:29:11+00:00","event":"ai_response","telegram_user_id":1659739719,"telegram_message_id":691053,"duration_ms":5524,"action":"ANSWER","answer":"Продлить договор можно на 6 месяцев:\n\n- если оформить и оплатить до окончания договора — **10 000 ₽**;\n- если договор уже закончился — **15 000 ₽**.\n\nОграничений по сроку после окончания договора нет."}
{"timestamp":"2026-09-25T09:29:11+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1659739719,"telegram_message_id":691053,"answer":"Продлить договор можно на 6 месяцев:\n\n- если оформить и оплатить до окончания договора — **10 000 ₽**;\n- если договор уже закончился — **15 000 ₽**.\n\nОграничений по сроку после окончания договора нет."}
{"timestamp":"2026-09-25T09:29:11+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1659739719,"telegram_message_id":691053}
{"timestamp":"2026-09-25T09:31:23+00:00","event":"support_mode_check","telegram_user_id":1062929700,"telegram_message_id":691055,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T09:31:23+00:00","event":"ai_skipped","telegram_user_id":1062929700,"telegram_message_id":691055,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T09:32:53+00:00","event":"support_mode_check","telegram_user_id":924485736,"telegram_message_id":691057,"support_mode":"AI"}
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{"timestamp":"2026-09-25T09:32:53+00:00","event":"ai_request","telegram_user_id":924485736,"telegram_message_id":691057,"message":"хорошо"}
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{"timestamp":"2026-09-25T09:36:26+00:00","event":"contact_ai_lead_found","telegram_user_id":318654570,"telegram_message_id":691070,"contact_id":42128771,"amo_lead_id":42045059,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-25T09:36:26+00:00","event":"pipeline_check","telegram_user_id":318654570,"telegram_message_id":691070,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T09:36:26+00:00","event":"ai_request","telegram_user_id":318654570,"telegram_message_id":691070,"message":"Добрый день! \nЕсть возможность открыть сегодня еще одну попытку по теоретическому экзамену?"}
{"timestamp":"2026-09-25T09:36:29+00:00","event":"ai_response","telegram_user_id":318654570,"telegram_message_id":691070,"duration_ms":2716,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T09:36:29+00:00","event":"handoff_requested","telegram_user_id":318654570,"telegram_message_id":691070,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-25T09:36:29+00:00","event":"handoff_mode_changed","telegram_user_id":318654570,"telegram_message_id":691070,"first_handoff":true}
{"timestamp":"2026-09-25T09:36:29+00:00","event":"sensei_prepare","telegram_user_id":318654570,"telegram_message_id":691070,"amo_lead_id":"42045059"}
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{"timestamp":"2026-09-25T09:36:29+00:00","event":"handoff_telegram_message_sent","telegram_user_id":318654570,"telegram_message_id":691070}
{"timestamp":"2026-09-25T09:36:30+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":318654570,"telegram_message_id":691070}
{"timestamp":"2026-09-25T09:40:39+00:00","event":"support_mode_check","telegram_user_id":5045860872,"telegram_message_id":691077,"support_mode":"AI"}
{"timestamp":"2026-09-25T09:40:39+00:00","event":"pipeline_check","telegram_user_id":5045860872,"telegram_message_id":691077,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T09:40:39+00:00","event":"ai_request","telegram_user_id":5045860872,"telegram_message_id":691077,"message":"Добрый день, экзамен внутренний сдала! \nПодскажите, могу ли заехать за документами? Я буду сама в гаи записываться"}
{"timestamp":"2026-09-25T09:40:46+00:00","event":"ai_response","telegram_user_id":5045860872,"telegram_message_id":691077,"duration_ms":7628,"action":"ANSWER","answer":"Добрый день! Самостоятельно сдавать экзамены в ГИБДД можно после сдачи обоих внутренних экзаменов и полной оплаты обучения. Если эти условия выполнены, заранее согласуйте выдачу документов с автошколой: забрать их можно в среду или субботу, нужно будет подписать получение."}
{"timestamp":"2026-09-25T09:40:47+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5045860872,"telegram_message_id":691077,"answer":"Добрый день! Самостоятельно сдавать экзамены в ГИБДД можно после сдачи обоих внутренних экзаменов и полной оплаты обучения. Если эти условия выполнены, заранее согласуйте выдачу документов с автошколой: забрать их можно в среду или субботу, нужно будет подписать получение."}
{"timestamp":"2026-09-25T09:40:47+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5045860872,"telegram_message_id":691077}
{"timestamp":"2026-09-25T09:41:17+00:00","event":"support_mode_check","telegram_user_id":5045860872,"telegram_message_id":691082,"support_mode":"AI"}
{"timestamp":"2026-09-25T09:41:17+00:00","event":"pipeline_check","telegram_user_id":5045860872,"telegram_message_id":691082,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T09:41:17+00:00","event":"ai_request","telegram_user_id":5045860872,"telegram_message_id":691082,"message":"Хорошо, в среду могу приехать в офис"}
{"timestamp":"2026-09-25T09:41:20+00:00","event":"ai_response","telegram_user_id":5045860872,"telegram_message_id":691082,"duration_ms":2491,"action":"ANSWER","answer":"Да, документы об окончании выдают по средам и субботам. Перед поездкой нужно согласовать выдачу и уточнить, в каком офисе они находятся."}
{"timestamp":"2026-09-25T09:41:20+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5045860872,"telegram_message_id":691082,"answer":"Да, документы об окончании выдают по средам и субботам. Перед поездкой нужно согласовать выдачу и уточнить, в каком офисе они находятся."}
{"timestamp":"2026-09-25T09:41:20+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5045860872,"telegram_message_id":691082}
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{"timestamp":"2026-09-25T09:41:36+00:00","event":"ai_request","telegram_user_id":5045860872,"telegram_message_id":691084,"message":"Давайте согласуем"}
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{"timestamp":"2026-09-25T09:43:37+00:00","event":"ai_error_handoff_sent","telegram_user_id":5045860872,"telegram_message_id":691084}
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{"timestamp":"2026-09-25T09:47:43+00:00","event":"ai_skipped","telegram_user_id":5045860872,"telegram_message_id":691102,"reason":"support_mode_human"}
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{"timestamp":"2026-09-25T09:55:09+00:00","event":"support_mode_check","telegram_user_id":1720521402,"telegram_message_id":691136,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T09:55:09+00:00","event":"ai_skipped","telegram_user_id":1720521402,"telegram_message_id":691136,"reason":"support_mode_human"}
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{"timestamp":"2026-09-25T09:55:44+00:00","event":"support_mode_check","telegram_user_id":5175120708,"telegram_message_id":691142,"support_mode":"AI"}
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{"timestamp":"2026-09-25T09:55:44+00:00","event":"ai_request","telegram_user_id":5175120708,"telegram_message_id":691142,"message":"Октябрьское поле, водный стадион, щукинская. Инструктор юморной, мужчина"}
{"timestamp":"2026-09-25T09:57:44+00:00","event":"ai_error","telegram_user_id":5175120708,"telegram_message_id":691142,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-25T09:57:45+00:00","event":"ai_error_handoff_sent","telegram_user_id":5175120708,"telegram_message_id":691142}
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{"timestamp":"2026-09-25T09:59:33+00:00","event":"ai_skipped","telegram_user_id":573791646,"telegram_message_id":691148,"reason":"support_mode_human"}
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{"timestamp":"2026-09-25T09:59:40+00:00","event":"ai_skipped","telegram_user_id":573791646,"telegram_message_id":691149,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T09:59:42+00:00","event":"support_mode_check","telegram_user_id":573791646,"telegram_message_id":691150,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T09:59:42+00:00","event":"ai_skipped","telegram_user_id":573791646,"telegram_message_id":691150,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T09:59:51+00:00","event":"support_mode_check","telegram_user_id":573791646,"telegram_message_id":691151,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T09:59:51+00:00","event":"ai_skipped","telegram_user_id":573791646,"telegram_message_id":691151,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T10:01:09+00:00","event":"support_mode_check","telegram_user_id":5045860872,"telegram_message_id":691153,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T10:01:09+00:00","event":"ai_skipped","telegram_user_id":5045860872,"telegram_message_id":691153,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T10:01:27+00:00","event":"support_mode_check","telegram_user_id":5045860872,"telegram_message_id":691154,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T10:01:27+00:00","event":"ai_skipped","telegram_user_id":5045860872,"telegram_message_id":691154,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T10:06:04+00:00","event":"support_mode_check","telegram_user_id":874311205,"telegram_message_id":691162,"support_mode":"AI"}
{"timestamp":"2026-09-25T10:06:04+00:00","event":"pipeline_check","telegram_user_id":874311205,"telegram_message_id":691162,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T10:06:04+00:00","event":"ai_request","telegram_user_id":874311205,"telegram_message_id":691162,"message":"А что за занятия на маршруте?"}
{"timestamp":"2026-09-25T10:06:15+00:00","event":"ai_response","telegram_user_id":874311205,"telegram_message_id":691162,"duration_ms":10471,"action":"ANSWER","answer":"Это занятия по вождению на выбранных вами маршрутах: посмотрите карту автодромов, выберите несколько удобных станций метро и отправьте их в чат. После этого назначат инструктора, с которым вы согласуете расписание занятий."}
{"timestamp":"2026-09-25T10:06:15+00:00","event":"telegram_ai_answer_sent","telegram_user_id":874311205,"telegram_message_id":691162,"answer":"Это занятия по вождению на выбранных вами маршрутах: посмотрите карту автодромов, выберите несколько удобных станций метро и отправьте их в чат. После этого назначат инструктора, с которым вы согласуете расписание занятий."}
{"timestamp":"2026-09-25T10:06:15+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":874311205,"telegram_message_id":691162}
{"timestamp":"2026-09-25T10:07:01+00:00","event":"support_mode_check","telegram_user_id":874311205,"telegram_message_id":691165,"support_mode":"AI"}
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{"timestamp":"2026-09-25T10:07:01+00:00","event":"ai_request","telegram_user_id":874311205,"telegram_message_id":691165,"message":"Сколько это стоит?"}
{"timestamp":"2026-09-25T10:09:01+00:00","event":"ai_error","telegram_user_id":874311205,"telegram_message_id":691165,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-25T10:09:02+00:00","event":"ai_error_handoff_sent","telegram_user_id":874311205,"telegram_message_id":691165}
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{"timestamp":"2026-09-25T10:10:06+00:00","event":"ai_skipped","telegram_user_id":700612746,"telegram_message_id":691171,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
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{"timestamp":"2026-09-25T10:12:23+00:00","event":"ai_skipped","telegram_user_id":1953968218,"telegram_message_id":691173,"reason":"support_mode_human"}
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{"timestamp":"2026-09-25T10:26:38+00:00","event":"ai_skipped","telegram_user_id":401986702,"telegram_message_id":691217,"reason":"support_mode_human"}
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{"timestamp":"2026-09-25T10:26:43+00:00","event":"legacy_leadid_check","telegram_user_id":429043619,"telegram_message_id":691219,"legacy_leadid":"42725925"}
{"timestamp":"2026-09-25T10:26:45+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":429043619,"telegram_message_id":691219,"contact_id":42725925,"linked_leads_count":2}
{"timestamp":"2026-09-25T10:26:46+00:00","event":"contact_lead_checked","telegram_user_id":429043619,"telegram_message_id":691219,"contact_id":42725925,"amo_lead_id":42703885,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-25T10:26:46+00:00","event":"contact_lead_checked","telegram_user_id":429043619,"telegram_message_id":691219,"contact_id":42725925,"amo_lead_id":42704359,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-25T10:26:46+00:00","event":"contact_ai_lead_found","telegram_user_id":429043619,"telegram_message_id":691219,"contact_id":42725925,"amo_lead_id":42704359,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-25T10:26:46+00:00","event":"pipeline_check","telegram_user_id":429043619,"telegram_message_id":691219,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T10:26:46+00:00","event":"ai_request","telegram_user_id":429043619,"telegram_message_id":691219,"message":"Добрый день! Подскажите, пожалуйста, третий взнос оплатил и справку вчера отнес в офис, как можно назначить инструктора?"}
{"timestamp":"2026-09-25T10:26:55+00:00","event":"ai_response","telegram_user_id":429043619,"telegram_message_id":691219,"duration_ms":8915,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T10:26:55+00:00","event":"handoff_requested","telegram_user_id":429043619,"telegram_message_id":691219,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-25T10:26:55+00:00","event":"sensei_prepare","telegram_user_id":429043619,"telegram_message_id":691219,"amo_lead_id":"42704359"}
{"timestamp":"2026-09-25T10:26:56+00:00","event":"sensei_started","telegram_user_id":429043619,"telegram_message_id":691219,"amo_lead_id":"42704359","result":true}
{"timestamp":"2026-09-25T10:26:57+00:00","event":"handoff_telegram_message_sent","telegram_user_id":429043619,"telegram_message_id":691219}
{"timestamp":"2026-09-25T10:26:57+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":429043619,"telegram_message_id":691219}
{"timestamp":"2026-09-25T10:27:09+00:00","event":"support_mode_check","telegram_user_id":1677308001,"telegram_message_id":691222,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T10:27:09+00:00","event":"ai_skipped","telegram_user_id":1677308001,"telegram_message_id":691222,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T10:28:37+00:00","event":"support_mode_check","telegram_user_id":1677308001,"telegram_message_id":691225,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T10:28:37+00:00","event":"ai_skipped","telegram_user_id":1677308001,"telegram_message_id":691225,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T10:28:49+00:00","event":"support_mode_check","telegram_user_id":1677308001,"telegram_message_id":691226,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T10:28:49+00:00","event":"ai_skipped","telegram_user_id":1677308001,"telegram_message_id":691226,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T10:29:13+00:00","event":"support_mode_check","telegram_user_id":1677308001,"telegram_message_id":691228,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T10:29:13+00:00","event":"ai_skipped","telegram_user_id":1677308001,"telegram_message_id":691228,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T10:29:19+00:00","event":"support_mode_check","telegram_user_id":1677308001,"telegram_message_id":691229,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T10:29:19+00:00","event":"ai_skipped","telegram_user_id":1677308001,"telegram_message_id":691229,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T10:29:31+00:00","event":"support_mode_check","telegram_user_id":1677308001,"telegram_message_id":691230,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T10:29:31+00:00","event":"ai_skipped","telegram_user_id":1677308001,"telegram_message_id":691230,"reason":"support_mode_human"}
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{"timestamp":"2026-09-25T10:29:39+00:00","event":"ai_skipped","telegram_user_id":1677308001,"telegram_message_id":691232,"reason":"support_mode_human"}
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{"timestamp":"2026-09-25T10:29:54+00:00","event":"ai_skipped","telegram_user_id":1677308001,"telegram_message_id":691233,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T10:30:58+00:00","event":"support_mode_check","telegram_user_id":5046539474,"telegram_message_id":691238,"support_mode":"AI"}
{"timestamp":"2026-09-25T10:30:58+00:00","event":"pipeline_check","telegram_user_id":5046539474,"telegram_message_id":691238,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T10:30:58+00:00","event":"ai_skipped","telegram_user_id":5046539474,"telegram_message_id":691238,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T10:31:24+00:00","event":"support_mode_check","telegram_user_id":967039624,"telegram_message_id":691239,"support_mode":"AI"}
{"timestamp":"2026-09-25T10:31:24+00:00","event":"pipeline_check","telegram_user_id":967039624,"telegram_message_id":691239,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T10:31:24+00:00","event":"ai_request","telegram_user_id":967039624,"telegram_message_id":691239,"message":"добрый день! время на исходе, а времени для занятий нет, можем поменять инструктора?"}
{"timestamp":"2026-09-25T10:31:27+00:00","event":"ai_response","telegram_user_id":967039624,"telegram_message_id":691239,"duration_ms":2747,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T10:31:27+00:00","event":"handoff_requested","telegram_user_id":967039624,"telegram_message_id":691239,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-25T10:31:27+00:00","event":"handoff_mode_changed","telegram_user_id":967039624,"telegram_message_id":691239,"first_handoff":true}
{"timestamp":"2026-09-25T10:31:27+00:00","event":"sensei_prepare","telegram_user_id":967039624,"telegram_message_id":691239,"amo_lead_id":"42024101"}
{"timestamp":"2026-09-25T10:31:27+00:00","event":"sensei_started","telegram_user_id":967039624,"telegram_message_id":691239,"amo_lead_id":"42024101","result":true}
{"timestamp":"2026-09-25T10:31:27+00:00","event":"handoff_telegram_message_sent","telegram_user_id":967039624,"telegram_message_id":691239}
{"timestamp":"2026-09-25T10:31:28+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":967039624,"telegram_message_id":691239}
{"timestamp":"2026-09-25T10:31:57+00:00","event":"support_mode_check","telegram_user_id":887054687,"telegram_message_id":691244,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T10:31:57+00:00","event":"ai_skipped","telegram_user_id":887054687,"telegram_message_id":691244,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T10:32:55+00:00","event":"support_mode_check","telegram_user_id":967039624,"telegram_message_id":691246,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T10:32:55+00:00","event":"ai_skipped","telegram_user_id":967039624,"telegram_message_id":691246,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T10:32:55+00:00","event":"support_mode_check","telegram_user_id":1677308001,"telegram_message_id":691247,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T10:32:55+00:00","event":"ai_skipped","telegram_user_id":1677308001,"telegram_message_id":691247,"reason":"support_mode_human"}
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{"timestamp":"2026-09-25T10:33:37+00:00","event":"ai_skipped","telegram_user_id":5958432852,"telegram_message_id":691248,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T10:34:15+00:00","event":"support_mode_check","telegram_user_id":221410381,"telegram_message_id":691249,"support_mode":"AI"}
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{"timestamp":"2026-09-25T10:34:15+00:00","event":"legacy_leadid_check","telegram_user_id":221410381,"telegram_message_id":691249,"legacy_leadid":"12191"}
{"timestamp":"2026-09-25T10:34:17+00:00","event":"legacy_contact_fetch_error","telegram_user_id":221410381,"telegram_message_id":691249,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-25T10:34:17+00:00","event":"pipeline_check","telegram_user_id":221410381,"telegram_message_id":691249,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T10:34:17+00:00","event":"ai_skipped","telegram_user_id":221410381,"telegram_message_id":691249,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T10:36:42+00:00","event":"support_mode_check","telegram_user_id":398682514,"telegram_message_id":691253,"support_mode":"AI"}
{"timestamp":"2026-09-25T10:36:42+00:00","event":"pipeline_check","telegram_user_id":398682514,"telegram_message_id":691253,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T10:36:42+00:00","event":"ai_request","telegram_user_id":398682514,"telegram_message_id":691253,"message":"Здравствуйте, вы мне сказали написать вам 25 числа, чтобы вы открыли доступ на теоретический экзамен"}
{"timestamp":"2026-09-25T10:37:02+00:00","event":"support_mode_check","telegram_user_id":967039624,"telegram_message_id":691255,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T10:37:02+00:00","event":"ai_skipped","telegram_user_id":967039624,"telegram_message_id":691255,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T10:37:21+00:00","event":"ai_response","telegram_user_id":398682514,"telegram_message_id":691253,"duration_ms":39237,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T10:37:21+00:00","event":"handoff_requested","telegram_user_id":398682514,"telegram_message_id":691253,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-25T10:37:21+00:00","event":"sensei_prepare","telegram_user_id":398682514,"telegram_message_id":691253,"amo_lead_id":"40688851"}
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{"timestamp":"2026-09-25T10:37:22+00:00","event":"handoff_telegram_message_sent","telegram_user_id":398682514,"telegram_message_id":691253}
{"timestamp":"2026-09-25T10:37:22+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":398682514,"telegram_message_id":691253}
{"timestamp":"2026-09-25T10:39:15+00:00","event":"support_mode_check","telegram_user_id":398682514,"telegram_message_id":691262,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T10:39:15+00:00","event":"ai_skipped","telegram_user_id":398682514,"telegram_message_id":691262,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T10:39:23+00:00","event":"support_mode_check","telegram_user_id":793507803,"telegram_message_id":691263,"support_mode":"AI"}
{"timestamp":"2026-09-25T10:39:23+00:00","event":"pipeline_missing_in_db","telegram_user_id":793507803,"telegram_message_id":691263,"amo_lead_id":null}
{"timestamp":"2026-09-25T10:39:23+00:00","event":"legacy_leadid_check","telegram_user_id":793507803,"telegram_message_id":691263,"legacy_leadid":"12191"}
{"timestamp":"2026-09-25T10:39:25+00:00","event":"legacy_contact_fetch_error","telegram_user_id":793507803,"telegram_message_id":691263,"contact_id":12191,"http_code":204,"curl_error":""}
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{"timestamp":"2026-09-25T10:39:25+00:00","event":"ai_skipped","telegram_user_id":793507803,"telegram_message_id":691263,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
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{"timestamp":"2026-09-25T10:39:28+00:00","event":"ai_skipped","telegram_user_id":887054687,"telegram_message_id":691264,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T10:41:07+00:00","event":"support_mode_check","telegram_user_id":221410381,"telegram_message_id":691266,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T10:41:07+00:00","event":"ai_skipped","telegram_user_id":221410381,"telegram_message_id":691266,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T10:41:14+00:00","event":"support_mode_check","telegram_user_id":1987100401,"telegram_message_id":691267,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T10:41:14+00:00","event":"ai_skipped","telegram_user_id":1987100401,"telegram_message_id":691267,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T10:41:42+00:00","event":"support_mode_check","telegram_user_id":221410381,"telegram_message_id":691268,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T10:41:42+00:00","event":"ai_skipped","telegram_user_id":221410381,"telegram_message_id":691268,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T10:43:30+00:00","event":"support_mode_check","telegram_user_id":881353877,"telegram_message_id":691271,"support_mode":"AI"}
{"timestamp":"2026-09-25T10:43:30+00:00","event":"pipeline_missing_in_db","telegram_user_id":881353877,"telegram_message_id":691271,"amo_lead_id":null}
{"timestamp":"2026-09-25T10:43:30+00:00","event":"legacy_leadid_check","telegram_user_id":881353877,"telegram_message_id":691271,"legacy_leadid":"42725937"}
{"timestamp":"2026-09-25T10:43:32+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":881353877,"telegram_message_id":691271,"contact_id":42725937,"linked_leads_count":2}
{"timestamp":"2026-09-25T10:43:33+00:00","event":"contact_lead_checked","telegram_user_id":881353877,"telegram_message_id":691271,"contact_id":42725937,"amo_lead_id":42703897,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-25T10:43:33+00:00","event":"contact_lead_checked","telegram_user_id":881353877,"telegram_message_id":691271,"contact_id":42725937,"amo_lead_id":42704367,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-25T10:43:33+00:00","event":"contact_ai_lead_found","telegram_user_id":881353877,"telegram_message_id":691271,"contact_id":42725937,"amo_lead_id":42704367,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-25T10:43:33+00:00","event":"pipeline_check","telegram_user_id":881353877,"telegram_message_id":691271,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T10:43:33+00:00","event":"ai_request","telegram_user_id":881353877,"telegram_message_id":691271,"message":"Удобнее всего метро\n\nмолодежная\nпионерская\nполежаевская\n\nУдобное время занятий - будни вечер или выходные"}
{"timestamp":"2026-09-25T10:43:48+00:00","event":"ai_response","telegram_user_id":881353877,"telegram_message_id":691271,"duration_ms":14465,"action":"ANSWER","answer":"Передадим в чат выбранные станции: Молодёжная, Пионерская и Полежаевская. После выбора удобных локаций назначается инструктор, а график занятий согласовывается с ним."}
{"timestamp":"2026-09-25T10:43:48+00:00","event":"telegram_ai_answer_sent","telegram_user_id":881353877,"telegram_message_id":691271,"answer":"Передадим в чат выбранные станции: Молодёжная, Пионерская и Полежаевская. После выбора удобных локаций назначается инструктор, а график занятий согласовывается с ним."}
{"timestamp":"2026-09-25T10:43:48+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":881353877,"telegram_message_id":691271}
{"timestamp":"2026-09-25T10:43:49+00:00","event":"support_mode_check","telegram_user_id":887054687,"telegram_message_id":691273,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T10:43:49+00:00","event":"ai_skipped","telegram_user_id":887054687,"telegram_message_id":691273,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T10:43:57+00:00","event":"support_mode_check","telegram_user_id":737791212,"telegram_message_id":691275,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T10:43:57+00:00","event":"ai_skipped","telegram_user_id":737791212,"telegram_message_id":691275,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T10:43:59+00:00","event":"support_mode_check","telegram_user_id":737791212,"telegram_message_id":691276,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T10:43:59+00:00","event":"ai_skipped","telegram_user_id":737791212,"telegram_message_id":691276,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T10:45:15+00:00","event":"support_mode_check","telegram_user_id":429043619,"telegram_message_id":691279,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T10:45:15+00:00","event":"ai_skipped","telegram_user_id":429043619,"telegram_message_id":691279,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T10:47:21+00:00","event":"support_mode_check","telegram_user_id":793507803,"telegram_message_id":691287,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T10:47:21+00:00","event":"ai_skipped","telegram_user_id":793507803,"telegram_message_id":691287,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T10:47:24+00:00","event":"support_mode_check","telegram_user_id":1552000265,"telegram_message_id":691288,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T10:47:24+00:00","event":"ai_skipped","telegram_user_id":1552000265,"telegram_message_id":691288,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T10:50:08+00:00","event":"support_mode_check","telegram_user_id":1552000265,"telegram_message_id":691298,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T10:50:08+00:00","event":"ai_skipped","telegram_user_id":1552000265,"telegram_message_id":691298,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T10:50:37+00:00","event":"support_mode_check","telegram_user_id":793507803,"telegram_message_id":691299,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T10:50:37+00:00","event":"ai_skipped","telegram_user_id":793507803,"telegram_message_id":691299,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T10:52:14+00:00","event":"support_mode_check","telegram_user_id":752109300,"telegram_message_id":691306,"support_mode":"AI"}
{"timestamp":"2026-09-25T10:52:14+00:00","event":"pipeline_missing_in_db","telegram_user_id":752109300,"telegram_message_id":691306,"amo_lead_id":null}
{"timestamp":"2026-09-25T10:52:14+00:00","event":"legacy_leadid_check","telegram_user_id":752109300,"telegram_message_id":691306,"legacy_leadid":"42697753"}
{"timestamp":"2026-09-25T10:52:16+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":752109300,"telegram_message_id":691306,"amo_lead_id":42697753,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-25T10:52:16+00:00","event":"pipeline_check","telegram_user_id":752109300,"telegram_message_id":691306,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T10:52:16+00:00","event":"ai_request","telegram_user_id":752109300,"telegram_message_id":691306,"message":"Добрый день,получил справку,куда вам можно направить её фото?"}
{"timestamp":"2026-09-25T10:52:16+00:00","event":"ai_response","telegram_user_id":752109300,"telegram_message_id":691306,"duration_ms":295,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T10:52:16+00:00","event":"handoff_requested","telegram_user_id":752109300,"telegram_message_id":691306,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-25T10:52:16+00:00","event":"handoff_mode_changed","telegram_user_id":752109300,"telegram_message_id":691306,"first_handoff":true}
{"timestamp":"2026-09-25T10:52:16+00:00","event":"sensei_prepare","telegram_user_id":752109300,"telegram_message_id":691306,"amo_lead_id":"42697753"}
{"timestamp":"2026-09-25T10:52:17+00:00","event":"sensei_started","telegram_user_id":752109300,"telegram_message_id":691306,"amo_lead_id":"42697753","result":true}
{"timestamp":"2026-09-25T10:52:17+00:00","event":"handoff_telegram_message_sent","telegram_user_id":752109300,"telegram_message_id":691306}
{"timestamp":"2026-09-25T10:52:17+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":752109300,"telegram_message_id":691306}
{"timestamp":"2026-09-25T10:53:26+00:00","event":"support_mode_check","telegram_user_id":752109300,"telegram_message_id":691311,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T10:53:26+00:00","event":"ai_skipped","telegram_user_id":752109300,"telegram_message_id":691311,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T10:53:36+00:00","event":"support_mode_check","telegram_user_id":221410381,"telegram_message_id":691312,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T10:53:36+00:00","event":"ai_skipped","telegram_user_id":221410381,"telegram_message_id":691312,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T10:55:56+00:00","event":"support_mode_check","telegram_user_id":953886586,"telegram_message_id":691315,"support_mode":"AI"}
{"timestamp":"2026-09-25T10:55:56+00:00","event":"pipeline_check","telegram_user_id":953886586,"telegram_message_id":691315,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T10:55:56+00:00","event":"ai_request","telegram_user_id":953886586,"telegram_message_id":691315,"message":"Здравствуйте! Подскажите, пожалуйста, в какие часы будет завтра работать филиал школы на Марьиной Роще для приема справок ГИБДД?"}
{"timestamp":"2026-09-25T10:56:10+00:00","event":"ai_response","telegram_user_id":953886586,"telegram_message_id":691315,"duration_ms":13882,"action":"ANSWER","answer":"Здравствуйте! Завтра, в субботу, филиал работает с 11:00 до 19:45."}
{"timestamp":"2026-09-25T10:56:15+00:00","event":"telegram_ai_answer_sent","telegram_user_id":953886586,"telegram_message_id":691315,"answer":"Здравствуйте! Завтра, в субботу, филиал работает с 11:00 до 19:45."}
{"timestamp":"2026-09-25T10:56:15+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":953886586,"telegram_message_id":691315}
{"timestamp":"2026-09-25T10:57:26+00:00","event":"support_mode_check","telegram_user_id":820650810,"telegram_message_id":691320,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T10:57:26+00:00","event":"ai_skipped","telegram_user_id":820650810,"telegram_message_id":691320,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T11:01:03+00:00","event":"support_mode_check","telegram_user_id":745101277,"telegram_message_id":691323,"support_mode":"AI"}
{"timestamp":"2026-09-25T11:01:03+00:00","event":"pipeline_check","telegram_user_id":745101277,"telegram_message_id":691323,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T11:01:03+00:00","event":"ai_skipped","telegram_user_id":745101277,"telegram_message_id":691323,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T11:04:11+00:00","event":"support_mode_check","telegram_user_id":318869672,"telegram_message_id":691325,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T11:04:11+00:00","event":"ai_skipped","telegram_user_id":318869672,"telegram_message_id":691325,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T11:04:43+00:00","event":"support_mode_check","telegram_user_id":318869672,"telegram_message_id":691326,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T11:04:43+00:00","event":"ai_skipped","telegram_user_id":318869672,"telegram_message_id":691326,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T11:06:50+00:00","event":"support_mode_check","telegram_user_id":853620445,"telegram_message_id":691327,"support_mode":"AI"}
{"timestamp":"2026-09-25T11:06:50+00:00","event":"pipeline_check","telegram_user_id":853620445,"telegram_message_id":691327,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T11:06:50+00:00","event":"ai_request","telegram_user_id":853620445,"telegram_message_id":691327,"message":"добрый день! можно ли записаться на внутренний экзамен по вождению?"}
{"timestamp":"2026-09-25T11:06:58+00:00","event":"ai_response","telegram_user_id":853620445,"telegram_message_id":691327,"duration_ms":7911,"action":"ANSWER","answer":"Да, на внутренний экзамен по вождению можно записаться после того, как откатаны 100% штатных часов практики. Внутренний практический экзамен — отдельный следующий этап и в эти 100% не входит."}
{"timestamp":"2026-09-25T11:06:59+00:00","event":"telegram_ai_answer_sent","telegram_user_id":853620445,"telegram_message_id":691327,"answer":"Да, на внутренний экзамен по вождению можно записаться после того, как откатаны 100% штатных часов практики. Внутренний практический экзамен — отдельный следующий этап и в эти 100% не входит."}
{"timestamp":"2026-09-25T11:06:59+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":853620445,"telegram_message_id":691327}
{"timestamp":"2026-09-25T11:07:15+00:00","event":"support_mode_check","telegram_user_id":1552000265,"telegram_message_id":691329,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T11:07:15+00:00","event":"ai_skipped","telegram_user_id":1552000265,"telegram_message_id":691329,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T11:12:15+00:00","event":"support_mode_check","telegram_user_id":804908902,"telegram_message_id":691331,"support_mode":"AI"}
{"timestamp":"2026-09-25T11:12:15+00:00","event":"pipeline_check","telegram_user_id":804908902,"telegram_message_id":691331,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T11:12:15+00:00","event":"ai_request","telegram_user_id":804908902,"telegram_message_id":691331,"message":"Здравствуйте, про меня не забыли?"}
{"timestamp":"2026-09-25T11:12:36+00:00","event":"support_mode_check","telegram_user_id":1137522531,"telegram_message_id":691332,"support_mode":"AI"}
{"timestamp":"2026-09-25T11:12:36+00:00","event":"pipeline_check","telegram_user_id":1137522531,"telegram_message_id":691332,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T11:12:36+00:00","event":"ai_skipped","telegram_user_id":1137522531,"telegram_message_id":691332,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T11:12:46+00:00","event":"support_mode_check","telegram_user_id":1137522531,"telegram_message_id":691334,"support_mode":"AI"}
{"timestamp":"2026-09-25T11:12:46+00:00","event":"pipeline_check","telegram_user_id":1137522531,"telegram_message_id":691334,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T11:12:46+00:00","event":"ai_skipped","telegram_user_id":1137522531,"telegram_message_id":691334,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T11:12:51+00:00","event":"support_mode_check","telegram_user_id":1137522531,"telegram_message_id":691335,"support_mode":"AI"}
{"timestamp":"2026-09-25T11:12:51+00:00","event":"pipeline_check","telegram_user_id":1137522531,"telegram_message_id":691335,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T11:12:51+00:00","event":"ai_skipped","telegram_user_id":1137522531,"telegram_message_id":691335,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T11:13:20+00:00","event":"ai_response","telegram_user_id":804908902,"telegram_message_id":691331,"duration_ms":64624,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T11:13:20+00:00","event":"handoff_requested","telegram_user_id":804908902,"telegram_message_id":691331,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-25T11:13:20+00:00","event":"handoff_mode_changed","telegram_user_id":804908902,"telegram_message_id":691331,"first_handoff":true}
{"timestamp":"2026-09-25T11:13:20+00:00","event":"sensei_prepare","telegram_user_id":804908902,"telegram_message_id":691331,"amo_lead_id":"40372623"}
{"timestamp":"2026-09-25T11:13:20+00:00","event":"sensei_started","telegram_user_id":804908902,"telegram_message_id":691331,"amo_lead_id":"40372623","result":true}
{"timestamp":"2026-09-25T11:13:21+00:00","event":"handoff_telegram_message_sent","telegram_user_id":804908902,"telegram_message_id":691331}
{"timestamp":"2026-09-25T11:13:21+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":804908902,"telegram_message_id":691331}
{"timestamp":"2026-09-25T11:14:50+00:00","event":"support_mode_check","telegram_user_id":853620445,"telegram_message_id":691341,"support_mode":"AI"}
{"timestamp":"2026-09-25T11:14:50+00:00","event":"pipeline_check","telegram_user_id":853620445,"telegram_message_id":691341,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T11:14:50+00:00","event":"ai_request","telegram_user_id":853620445,"telegram_message_id":691341,"message":"у меня откатаны все занятия по вождению и сдан внутренний теоретический экзамен"}
{"timestamp":"2026-09-25T11:15:00+00:00","event":"ai_response","telegram_user_id":853620445,"telegram_message_id":691341,"duration_ms":10347,"action":"ANSWER","answer":"Следующий этап — внутренний практический экзамен. После его успешной сдачи, при полной оплате обучения, можно выбрать сдачу экзаменов в ГИБДД вместе с автошколой или самостоятельно."}
{"timestamp":"2026-09-25T11:15:01+00:00","event":"telegram_ai_answer_sent","telegram_user_id":853620445,"telegram_message_id":691341,"answer":"Следующий этап — внутренний практический экзамен. После его успешной сдачи, при полной оплате обучения, можно выбрать сдачу экзаменов в ГИБДД вместе с автошколой или самостоятельно."}
{"timestamp":"2026-09-25T11:15:01+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":853620445,"telegram_message_id":691341}
{"timestamp":"2026-09-25T11:15:45+00:00","event":"support_mode_check","telegram_user_id":853620445,"telegram_message_id":691343,"support_mode":"AI"}
{"timestamp":"2026-09-25T11:15:45+00:00","event":"pipeline_check","telegram_user_id":853620445,"telegram_message_id":691343,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T11:15:45+00:00","event":"ai_request","telegram_user_id":853620445,"telegram_message_id":691343,"message":"как записаться на практический экзамен?"}
{"timestamp":"2026-09-25T11:17:15+00:00","event":"ai_response","telegram_user_id":853620445,"telegram_message_id":691343,"duration_ms":89734,"action":"ANSWER","answer":"После прохождения 100% штатной практики вас добавят в общий Telegram-чат внутреннего практического экзамена. В чате публикуют расписание с датой, временем и местом проведения. Вам нужно следить за расписанием и приехать в назначенное время."}
{"timestamp":"2026-09-25T11:17:15+00:00","event":"telegram_ai_answer_sent","telegram_user_id":853620445,"telegram_message_id":691343,"answer":"После прохождения 100% штатной практики вас добавят в общий Telegram-чат внутреннего практического экзамена. В чате публикуют расписание с датой, временем и местом проведения. Вам нужно следить за расписанием и приехать в назначенное время."}
{"timestamp":"2026-09-25T11:17:15+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":853620445,"telegram_message_id":691343}
{"timestamp":"2026-09-25T11:39:03+00:00","event":"support_mode_check","telegram_user_id":308082710,"telegram_message_id":691369,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T11:39:03+00:00","event":"ai_skipped","telegram_user_id":308082710,"telegram_message_id":691369,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T11:39:16+00:00","event":"support_mode_check","telegram_user_id":386965830,"telegram_message_id":691370,"support_mode":"AI"}
{"timestamp":"2026-09-25T11:39:16+00:00","event":"pipeline_check","telegram_user_id":386965830,"telegram_message_id":691370,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T11:39:16+00:00","event":"ai_request","telegram_user_id":386965830,"telegram_message_id":691370,"message":"Удобное ближайшее метро: м. Академическая / м. Южная \nХотела бы заниматься с женщиной инструктором или очень спокойным и терпеливым мужчиной не супер взрослым ( до 40 лет желательно) \nмогу заниматься в ближайшее несколько недель по будням в первой половине дня, но не рано утром. Далее придется корректировать график под работу. \nЗаранее спасибо!"}
{"timestamp":"2026-09-25T11:41:06+00:00","event":"ai_response","telegram_user_id":386965830,"telegram_message_id":691370,"duration_ms":110004,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T11:41:06+00:00","event":"handoff_requested","telegram_user_id":386965830,"telegram_message_id":691370,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-25T11:41:06+00:00","event":"handoff_mode_changed","telegram_user_id":386965830,"telegram_message_id":691370,"first_handoff":true}
{"timestamp":"2026-09-25T11:41:06+00:00","event":"sensei_prepare","telegram_user_id":386965830,"telegram_message_id":691370,"amo_lead_id":"42931719"}
{"timestamp":"2026-09-25T11:41:07+00:00","event":"sensei_started","telegram_user_id":386965830,"telegram_message_id":691370,"amo_lead_id":"42931719","result":true}
{"timestamp":"2026-09-25T11:41:07+00:00","event":"handoff_telegram_message_sent","telegram_user_id":386965830,"telegram_message_id":691370}
{"timestamp":"2026-09-25T11:41:08+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":386965830,"telegram_message_id":691370}
{"timestamp":"2026-09-25T11:43:18+00:00","event":"support_mode_check","telegram_user_id":804908902,"telegram_message_id":691380,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T11:43:18+00:00","event":"ai_skipped","telegram_user_id":804908902,"telegram_message_id":691380,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T11:43:54+00:00","event":"support_mode_check","telegram_user_id":1377447858,"telegram_message_id":691381,"support_mode":"AI"}
{"timestamp":"2026-09-25T11:43:54+00:00","event":"pipeline_missing_in_db","telegram_user_id":1377447858,"telegram_message_id":691381,"amo_lead_id":null}
{"timestamp":"2026-09-25T11:43:54+00:00","event":"legacy_leadid_check","telegram_user_id":1377447858,"telegram_message_id":691381,"legacy_leadid":"42725563"}
{"timestamp":"2026-09-25T11:43:55+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1377447858,"telegram_message_id":691381,"contact_id":42725563,"linked_leads_count":2}
{"timestamp":"2026-09-25T11:43:55+00:00","event":"contact_lead_checked","telegram_user_id":1377447858,"telegram_message_id":691381,"contact_id":42725563,"amo_lead_id":42700801,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-25T11:43:56+00:00","event":"contact_lead_checked","telegram_user_id":1377447858,"telegram_message_id":691381,"contact_id":42725563,"amo_lead_id":42810025,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-25T11:43:56+00:00","event":"contact_ai_lead_found","telegram_user_id":1377447858,"telegram_message_id":691381,"contact_id":42725563,"amo_lead_id":42810025,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-25T11:43:56+00:00","event":"pipeline_check","telegram_user_id":1377447858,"telegram_message_id":691381,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T11:43:56+00:00","event":"ai_request","telegram_user_id":1377447858,"telegram_message_id":691381,"message":"Здравствуйте, я недавно потерял паспорт и скоро получаю новый, мне надо что то переоформить у вас?"}
{"timestamp":"2026-09-25T11:44:01+00:00","event":"ai_response","telegram_user_id":1377447858,"telegram_message_id":691381,"duration_ms":4649,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T11:44:01+00:00","event":"handoff_requested","telegram_user_id":1377447858,"telegram_message_id":691381,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-25T11:44:01+00:00","event":"handoff_mode_changed","telegram_user_id":1377447858,"telegram_message_id":691381,"first_handoff":true}
{"timestamp":"2026-09-25T11:44:01+00:00","event":"sensei_prepare","telegram_user_id":1377447858,"telegram_message_id":691381,"amo_lead_id":"42810025"}
{"timestamp":"2026-09-25T11:44:01+00:00","event":"sensei_started","telegram_user_id":1377447858,"telegram_message_id":691381,"amo_lead_id":"42810025","result":true}
{"timestamp":"2026-09-25T11:44:01+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1377447858,"telegram_message_id":691381}
{"timestamp":"2026-09-25T11:44:01+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1377447858,"telegram_message_id":691381}
{"timestamp":"2026-09-25T11:50:30+00:00","event":"support_mode_check","telegram_user_id":308082710,"telegram_message_id":691396,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T11:50:30+00:00","event":"ai_skipped","telegram_user_id":308082710,"telegram_message_id":691396,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T11:52:51+00:00","event":"support_mode_check","telegram_user_id":318869672,"telegram_message_id":691402,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T11:52:51+00:00","event":"ai_skipped","telegram_user_id":318869672,"telegram_message_id":691402,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T11:54:46+00:00","event":"support_mode_check","telegram_user_id":318869672,"telegram_message_id":691404,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T11:54:46+00:00","event":"ai_skipped","telegram_user_id":318869672,"telegram_message_id":691404,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T11:58:31+00:00","event":"support_mode_check","telegram_user_id":796526587,"telegram_message_id":691412,"support_mode":"AI"}
{"timestamp":"2026-09-25T11:58:31+00:00","event":"pipeline_missing_in_db","telegram_user_id":796526587,"telegram_message_id":691412,"amo_lead_id":null}
{"timestamp":"2026-09-25T11:58:31+00:00","event":"legacy_leadid_check","telegram_user_id":796526587,"telegram_message_id":691412,"legacy_leadid":"41929687"}
{"timestamp":"2026-09-25T11:58:33+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":796526587,"telegram_message_id":691412,"amo_lead_id":41929687,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-25T11:58:33+00:00","event":"pipeline_check","telegram_user_id":796526587,"telegram_message_id":691412,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T11:58:33+00:00","event":"ai_request","telegram_user_id":796526587,"telegram_message_id":691412,"message":"Здравствуйте, подскажите пожалуйста у нас договор заканчивается в конце октября, у меня осталось 4 занятия и могу после сдачи теории записываться на внутренний экзамен, а где он проходит?"}
{"timestamp":"2026-09-25T11:58:59+00:00","event":"support_mode_check","telegram_user_id":796526587,"telegram_message_id":691417,"support_mode":"AI"}
{"timestamp":"2026-09-25T11:58:59+00:00","event":"pipeline_check","telegram_user_id":796526587,"telegram_message_id":691417,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T11:58:59+00:00","event":"ai_request","telegram_user_id":796526587,"telegram_message_id":691417,"message":"И если договор закончится, а успели записаться на число после завершения договора в таком случае что делать?"}
{"timestamp":"2026-09-25T11:59:19+00:00","event":"support_mode_check","telegram_user_id":796526587,"telegram_message_id":691420,"support_mode":"AI"}
{"timestamp":"2026-09-25T11:59:19+00:00","event":"pipeline_check","telegram_user_id":796526587,"telegram_message_id":691420,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T11:59:19+00:00","event":"ai_request","telegram_user_id":796526587,"telegram_message_id":691420,"message":"И если ли пересдачи?"}
{"timestamp":"2026-09-25T11:59:21+00:00","event":"ai_response","telegram_user_id":796526587,"telegram_message_id":691412,"duration_ms":48260,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T11:59:21+00:00","event":"handoff_requested","telegram_user_id":796526587,"telegram_message_id":691412,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-25T11:59:21+00:00","event":"handoff_mode_changed","telegram_user_id":796526587,"telegram_message_id":691412,"first_handoff":true}
{"timestamp":"2026-09-25T11:59:21+00:00","event":"sensei_prepare","telegram_user_id":796526587,"telegram_message_id":691412,"amo_lead_id":"41929687"}
{"timestamp":"2026-09-25T11:59:21+00:00","event":"support_mode_check","telegram_user_id":1137522531,"telegram_message_id":691423,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T11:59:21+00:00","event":"ai_skipped","telegram_user_id":1137522531,"telegram_message_id":691423,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T11:59:22+00:00","event":"sensei_started","telegram_user_id":796526587,"telegram_message_id":691412,"amo_lead_id":"41929687","result":true}
{"timestamp":"2026-09-25T11:59:22+00:00","event":"handoff_telegram_message_sent","telegram_user_id":796526587,"telegram_message_id":691412}
{"timestamp":"2026-09-25T11:59:22+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":796526587,"telegram_message_id":691412}
{"timestamp":"2026-09-25T11:59:32+00:00","event":"ai_response","telegram_user_id":796526587,"telegram_message_id":691420,"duration_ms":12877,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T11:59:32+00:00","event":"handoff_requested","telegram_user_id":796526587,"telegram_message_id":691420,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-25T11:59:32+00:00","event":"handoff_mode_changed","telegram_user_id":796526587,"telegram_message_id":691420,"first_handoff":false}
{"timestamp":"2026-09-25T11:59:32+00:00","event":"handoff_telegram_message_sent","telegram_user_id":796526587,"telegram_message_id":691420}
{"timestamp":"2026-09-25T11:59:32+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":796526587,"telegram_message_id":691420}
{"timestamp":"2026-09-25T11:59:33+00:00","event":"support_mode_check","telegram_user_id":796526587,"telegram_message_id":691427,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T11:59:33+00:00","event":"ai_skipped","telegram_user_id":796526587,"telegram_message_id":691427,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T11:59:34+00:00","event":"ai_response","telegram_user_id":796526587,"telegram_message_id":691417,"duration_ms":35416,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T11:59:34+00:00","event":"handoff_requested","telegram_user_id":796526587,"telegram_message_id":691417,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-25T11:59:34+00:00","event":"handoff_mode_changed","telegram_user_id":796526587,"telegram_message_id":691417,"first_handoff":false}
{"timestamp":"2026-09-25T11:59:35+00:00","event":"handoff_telegram_message_sent","telegram_user_id":796526587,"telegram_message_id":691417}
{"timestamp":"2026-09-25T11:59:35+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":796526587,"telegram_message_id":691417}
{"timestamp":"2026-09-25T12:08:17+00:00","event":"support_mode_check","telegram_user_id":881353877,"telegram_message_id":691443,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T12:08:17+00:00","event":"ai_skipped","telegram_user_id":881353877,"telegram_message_id":691443,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T12:12:38+00:00","event":"support_mode_check","telegram_user_id":881353877,"telegram_message_id":691449,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T12:12:38+00:00","event":"ai_skipped","telegram_user_id":881353877,"telegram_message_id":691449,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T12:14:12+00:00","event":"support_mode_check","telegram_user_id":796526587,"telegram_message_id":691451,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T12:14:12+00:00","event":"ai_skipped","telegram_user_id":796526587,"telegram_message_id":691451,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T12:19:38+00:00","event":"support_mode_check","telegram_user_id":1137522531,"telegram_message_id":691454,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T12:19:38+00:00","event":"ai_skipped","telegram_user_id":1137522531,"telegram_message_id":691454,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T12:31:08+00:00","event":"support_mode_check","telegram_user_id":944748734,"telegram_message_id":691461,"support_mode":"AI"}
{"timestamp":"2026-09-25T12:31:08+00:00","event":"pipeline_check","telegram_user_id":944748734,"telegram_message_id":691461,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T12:31:08+00:00","event":"ai_request","telegram_user_id":944748734,"telegram_message_id":691461,"message":"Здравствуйте, а это нормально что написано в практике возжедение должно быть 2 часа,а когда хочу записаться то всего 1,5 часа?"}
{"timestamp":"2026-09-25T12:32:15+00:00","event":"ai_response","telegram_user_id":944748734,"telegram_message_id":691461,"duration_ms":66618,"action":"ANSWER","answer":"Да, это нормально: в приложении занятия по вождению могут записываться по 1,5 часа, хотя общий объём практики указан в часах. Таймер занятия появляется примерно за 10 минут до начала — его нужно включить для фиксации времени практики."}
{"timestamp":"2026-09-25T12:32:15+00:00","event":"telegram_ai_answer_sent","telegram_user_id":944748734,"telegram_message_id":691461,"answer":"Да, это нормально: в приложении занятия по вождению могут записываться по 1,5 часа, хотя общий объём практики указан в часах. Таймер занятия появляется примерно за 10 минут до начала — его нужно включить для фиксации времени практики."}
{"timestamp":"2026-09-25T12:32:15+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":944748734,"telegram_message_id":691461}
{"timestamp":"2026-09-25T12:34:43+00:00","event":"support_mode_check","telegram_user_id":1003563787,"telegram_message_id":691466,"support_mode":"AI"}
{"timestamp":"2026-09-25T12:34:43+00:00","event":"pipeline_check","telegram_user_id":1003563787,"telegram_message_id":691466,"amo_pipeline_id":"3768526","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T12:34:43+00:00","event":"ai_skipped","telegram_user_id":1003563787,"telegram_message_id":691466,"reason":"wrong_pipeline","amo_pipeline_id":"3768526","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T12:39:44+00:00","event":"support_mode_check","telegram_user_id":400523056,"telegram_message_id":691477,"support_mode":"AI"}
{"timestamp":"2026-09-25T12:39:44+00:00","event":"pipeline_missing_in_db","telegram_user_id":400523056,"telegram_message_id":691477,"amo_lead_id":null}
{"timestamp":"2026-09-25T12:39:44+00:00","event":"legacy_leadid_check","telegram_user_id":400523056,"telegram_message_id":691477,"legacy_leadid":"41877195"}
{"timestamp":"2026-09-25T12:39:46+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":400523056,"telegram_message_id":691477,"contact_id":41877195,"linked_leads_count":2}
{"timestamp":"2026-09-25T12:39:47+00:00","event":"contact_lead_checked","telegram_user_id":400523056,"telegram_message_id":691477,"contact_id":41877195,"amo_lead_id":41696469,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-25T12:39:47+00:00","event":"contact_lead_checked","telegram_user_id":400523056,"telegram_message_id":691477,"contact_id":41877195,"amo_lead_id":41716451,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-25T12:39:47+00:00","event":"contact_ai_lead_found","telegram_user_id":400523056,"telegram_message_id":691477,"contact_id":41877195,"amo_lead_id":41716451,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-25T12:39:47+00:00","event":"pipeline_check","telegram_user_id":400523056,"telegram_message_id":691477,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T12:39:47+00:00","event":"ai_request","telegram_user_id":400523056,"telegram_message_id":691477,"message":"Добрый день! А как открыть новую попытку сдачи теории чешского экзамена? У меня прошло пять дней но не могу"}
{"timestamp":"2026-09-25T12:40:06+00:00","event":"support_mode_check","telegram_user_id":944748734,"telegram_message_id":691478,"support_mode":"AI"}
{"timestamp":"2026-09-25T12:40:06+00:00","event":"pipeline_check","telegram_user_id":944748734,"telegram_message_id":691478,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T12:40:06+00:00","event":"ai_request","telegram_user_id":944748734,"telegram_message_id":691478,"message":"А в этот день могу же записаться сразу на два занятия по вождению"}
{"timestamp":"2026-09-25T12:40:15+00:00","event":"ai_response","telegram_user_id":400523056,"telegram_message_id":691477,"duration_ms":27702,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T12:40:15+00:00","event":"handoff_requested","telegram_user_id":400523056,"telegram_message_id":691477,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-25T12:40:15+00:00","event":"handoff_mode_changed","telegram_user_id":400523056,"telegram_message_id":691477,"first_handoff":true}
{"timestamp":"2026-09-25T12:40:15+00:00","event":"sensei_prepare","telegram_user_id":400523056,"telegram_message_id":691477,"amo_lead_id":"41716451"}
{"timestamp":"2026-09-25T12:40:15+00:00","event":"sensei_started","telegram_user_id":400523056,"telegram_message_id":691477,"amo_lead_id":"41716451","result":true}
{"timestamp":"2026-09-25T12:40:17+00:00","event":"handoff_telegram_message_sent","telegram_user_id":400523056,"telegram_message_id":691477}
{"timestamp":"2026-09-25T12:40:18+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":400523056,"telegram_message_id":691477}
{"timestamp":"2026-09-25T12:40:20+00:00","event":"ai_response","telegram_user_id":944748734,"telegram_message_id":691478,"duration_ms":14152,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T12:40:20+00:00","event":"handoff_requested","telegram_user_id":944748734,"telegram_message_id":691478,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-25T12:40:20+00:00","event":"handoff_mode_changed","telegram_user_id":944748734,"telegram_message_id":691478,"first_handoff":true}
{"timestamp":"2026-09-25T12:40:20+00:00","event":"sensei_prepare","telegram_user_id":944748734,"telegram_message_id":691478,"amo_lead_id":"42931147"}
{"timestamp":"2026-09-25T12:40:20+00:00","event":"sensei_started","telegram_user_id":944748734,"telegram_message_id":691478,"amo_lead_id":"42931147","result":true}
{"timestamp":"2026-09-25T12:40:20+00:00","event":"handoff_telegram_message_sent","telegram_user_id":944748734,"telegram_message_id":691478}
{"timestamp":"2026-09-25T12:40:21+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":944748734,"telegram_message_id":691478}
{"timestamp":"2026-09-25T12:41:28+00:00","event":"support_mode_check","telegram_user_id":400523056,"telegram_message_id":691485,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T12:41:28+00:00","event":"ai_skipped","telegram_user_id":400523056,"telegram_message_id":691485,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T12:56:49+00:00","event":"support_mode_check","telegram_user_id":1112700358,"telegram_message_id":691505,"support_mode":"AI"}
{"timestamp":"2026-09-25T12:56:49+00:00","event":"pipeline_check","telegram_user_id":1112700358,"telegram_message_id":691505,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T12:56:49+00:00","event":"ai_request","telegram_user_id":1112700358,"telegram_message_id":691505,"message":"Здравствуйте! А вождение с инструктором входит в стоимость?"}
{"timestamp":"2026-09-25T12:57:09+00:00","event":"ai_response","telegram_user_id":1112700358,"telegram_message_id":691505,"duration_ms":20226,"action":"ANSWER","answer":"Да, практическое обучение с инструктором входит в программу автошколы в объёме учебного плана. Дополнительные занятия сверх учебного плана оплачиваются отдельно по согласованию сторон."}
{"timestamp":"2026-09-25T12:57:10+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1112700358,"telegram_message_id":691505,"answer":"Да, практическое обучение с инструктором входит в программу автошколы в объёме учебного плана. Дополнительные занятия сверх учебного плана оплачиваются отдельно по согласованию сторон."}
{"timestamp":"2026-09-25T12:57:10+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1112700358,"telegram_message_id":691505}
{"timestamp":"2026-09-25T12:57:48+00:00","event":"support_mode_check","telegram_user_id":1112700358,"telegram_message_id":691510,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T12:57:48+00:00","event":"ai_skipped","telegram_user_id":1112700358,"telegram_message_id":691510,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T12:58:27+00:00","event":"support_mode_check","telegram_user_id":2091609980,"telegram_message_id":691512,"support_mode":"AI"}
{"timestamp":"2026-09-25T12:58:27+00:00","event":"pipeline_check","telegram_user_id":2091609980,"telegram_message_id":691512,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T12:58:27+00:00","event":"ai_request","telegram_user_id":2091609980,"telegram_message_id":691512,"message":"Здравствуйте"}
{"timestamp":"2026-09-25T12:58:30+00:00","event":"ai_response","telegram_user_id":2091609980,"telegram_message_id":691512,"duration_ms":3669,"action":"ANSWER","answer":"Здравствуйте! Чем можем помочь?"}
{"timestamp":"2026-09-25T12:58:31+00:00","event":"telegram_ai_answer_sent","telegram_user_id":2091609980,"telegram_message_id":691512,"answer":"Здравствуйте! Чем можем помочь?"}
{"timestamp":"2026-09-25T12:58:31+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":2091609980,"telegram_message_id":691512}
{"timestamp":"2026-09-25T12:58:52+00:00","event":"support_mode_check","telegram_user_id":902206346,"telegram_message_id":691515,"support_mode":"AI"}
{"timestamp":"2026-09-25T12:58:52+00:00","event":"pipeline_check","telegram_user_id":902206346,"telegram_message_id":691515,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T12:58:52+00:00","event":"ai_request","telegram_user_id":902206346,"telegram_message_id":691515,"message":"здравствуйте! мне дали инструктора , он скинул ссылку на запись на вождение и там ,как я поняла они платные. так и должно быть ?"}
{"timestamp":"2026-09-25T12:59:18+00:00","event":"ai_response","telegram_user_id":902206346,"telegram_message_id":691515,"duration_ms":25684,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T12:59:18+00:00","event":"handoff_requested","telegram_user_id":902206346,"telegram_message_id":691515,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-25T12:59:18+00:00","event":"handoff_mode_changed","telegram_user_id":902206346,"telegram_message_id":691515,"first_handoff":true}
{"timestamp":"2026-09-25T12:59:18+00:00","event":"sensei_prepare","telegram_user_id":902206346,"telegram_message_id":691515,"amo_lead_id":"40898709"}
{"timestamp":"2026-09-25T12:59:19+00:00","event":"sensei_started","telegram_user_id":902206346,"telegram_message_id":691515,"amo_lead_id":"40898709","result":true}
{"timestamp":"2026-09-25T12:59:19+00:00","event":"handoff_telegram_message_sent","telegram_user_id":902206346,"telegram_message_id":691515}
{"timestamp":"2026-09-25T12:59:19+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":902206346,"telegram_message_id":691515}
{"timestamp":"2026-09-25T13:06:23+00:00","event":"support_mode_check","telegram_user_id":874311205,"telegram_message_id":691523,"support_mode":"AI"}
{"timestamp":"2026-09-25T13:06:23+00:00","event":"pipeline_check","telegram_user_id":874311205,"telegram_message_id":691523,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T13:06:23+00:00","event":"ai_request","telegram_user_id":874311205,"telegram_message_id":691523,"message":"У меня пришло уведомление, что у меня списание по занятию вождения сегодня. Это нормально?"}
{"timestamp":"2026-09-25T13:07:47+00:00","event":"ai_response","telegram_user_id":874311205,"telegram_message_id":691523,"duration_ms":84635,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T13:07:47+00:00","event":"handoff_requested","telegram_user_id":874311205,"telegram_message_id":691523,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-25T13:07:47+00:00","event":"handoff_mode_changed","telegram_user_id":874311205,"telegram_message_id":691523,"first_handoff":true}
{"timestamp":"2026-09-25T13:07:47+00:00","event":"sensei_prepare","telegram_user_id":874311205,"telegram_message_id":691523,"amo_lead_id":"41712317"}
{"timestamp":"2026-09-25T13:07:48+00:00","event":"sensei_started","telegram_user_id":874311205,"telegram_message_id":691523,"amo_lead_id":"41712317","result":true}
{"timestamp":"2026-09-25T13:07:48+00:00","event":"handoff_telegram_message_sent","telegram_user_id":874311205,"telegram_message_id":691523}
{"timestamp":"2026-09-25T13:07:49+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":874311205,"telegram_message_id":691523}
{"timestamp":"2026-09-25T13:08:01+00:00","event":"support_mode_check","telegram_user_id":2091609980,"telegram_message_id":691528,"support_mode":"AI"}
{"timestamp":"2026-09-25T13:08:01+00:00","event":"pipeline_check","telegram_user_id":2091609980,"telegram_message_id":691528,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T13:08:01+00:00","event":"ai_request","telegram_user_id":2091609980,"telegram_message_id":691528,"message":"Чтобы сообщить вам, что я уже заплатил штраф, который должен был заплатить"}
{"timestamp":"2026-09-25T13:08:04+00:00","event":"ai_response","telegram_user_id":2091609980,"telegram_message_id":691528,"duration_ms":3064,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T13:08:04+00:00","event":"handoff_requested","telegram_user_id":2091609980,"telegram_message_id":691528,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-25T13:08:04+00:00","event":"sensei_prepare","telegram_user_id":2091609980,"telegram_message_id":691528,"amo_lead_id":"42076635"}
{"timestamp":"2026-09-25T13:08:05+00:00","event":"sensei_started","telegram_user_id":2091609980,"telegram_message_id":691528,"amo_lead_id":"42076635","result":true}
{"timestamp":"2026-09-25T13:08:05+00:00","event":"handoff_telegram_message_sent","telegram_user_id":2091609980,"telegram_message_id":691528}
{"timestamp":"2026-09-25T13:08:05+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":2091609980,"telegram_message_id":691528}
{"timestamp":"2026-09-25T13:08:43+00:00","event":"support_mode_check","telegram_user_id":2091609980,"telegram_message_id":691532,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T13:08:43+00:00","event":"ai_skipped","telegram_user_id":2091609980,"telegram_message_id":691532,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T13:12:19+00:00","event":"support_mode_check","telegram_user_id":2091609980,"telegram_message_id":691534,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T13:12:19+00:00","event":"ai_skipped","telegram_user_id":2091609980,"telegram_message_id":691534,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T13:15:13+00:00","event":"support_mode_check","telegram_user_id":2091609980,"telegram_message_id":691538,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T13:15:13+00:00","event":"ai_skipped","telegram_user_id":2091609980,"telegram_message_id":691538,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T13:15:36+00:00","event":"support_mode_check","telegram_user_id":2091609980,"telegram_message_id":691539,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T13:15:36+00:00","event":"ai_skipped","telegram_user_id":2091609980,"telegram_message_id":691539,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T13:18:09+00:00","event":"support_mode_check","telegram_user_id":787795173,"telegram_message_id":691542,"support_mode":"AI"}
{"timestamp":"2026-09-25T13:18:09+00:00","event":"pipeline_check","telegram_user_id":787795173,"telegram_message_id":691542,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T13:18:09+00:00","event":"ai_request","telegram_user_id":787795173,"telegram_message_id":691542,"message":"691407998469\n\n45 26 306939"}
{"timestamp":"2026-09-25T13:19:17+00:00","event":"ai_response","telegram_user_id":787795173,"telegram_message_id":691542,"duration_ms":67591,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T13:19:17+00:00","event":"handoff_requested","telegram_user_id":787795173,"telegram_message_id":691542,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-25T13:19:17+00:00","event":"handoff_mode_changed","telegram_user_id":787795173,"telegram_message_id":691542,"first_handoff":true}
{"timestamp":"2026-09-25T13:19:17+00:00","event":"sensei_prepare","telegram_user_id":787795173,"telegram_message_id":691542,"amo_lead_id":"36894853"}
{"timestamp":"2026-09-25T13:19:17+00:00","event":"sensei_started","telegram_user_id":787795173,"telegram_message_id":691542,"amo_lead_id":"36894853","result":true}
{"timestamp":"2026-09-25T13:19:18+00:00","event":"handoff_telegram_message_sent","telegram_user_id":787795173,"telegram_message_id":691542}
{"timestamp":"2026-09-25T13:19:18+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":787795173,"telegram_message_id":691542}
{"timestamp":"2026-09-25T13:19:57+00:00","event":"support_mode_check","telegram_user_id":2091609980,"telegram_message_id":691551,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T13:19:57+00:00","event":"ai_skipped","telegram_user_id":2091609980,"telegram_message_id":691551,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T13:20:37+00:00","event":"support_mode_check","telegram_user_id":6537379271,"telegram_message_id":691552,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T13:20:37+00:00","event":"ai_skipped","telegram_user_id":6537379271,"telegram_message_id":691552,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T13:22:54+00:00","event":"support_mode_check","telegram_user_id":1285232755,"telegram_message_id":691556,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T13:22:54+00:00","event":"ai_skipped","telegram_user_id":1285232755,"telegram_message_id":691556,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T13:31:22+00:00","event":"support_mode_check","telegram_user_id":351650995,"telegram_message_id":691579,"support_mode":"AI"}
{"timestamp":"2026-09-25T13:31:22+00:00","event":"pipeline_check","telegram_user_id":351650995,"telegram_message_id":691579,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T13:31:22+00:00","event":"ai_request","telegram_user_id":351650995,"telegram_message_id":691579,"message":"Пообщались с инструктором, он работает с 8 до 15 часов. На 8 утра запись на месяц вперёд, по вечерам не работает. Я, кстати, в пожеланиях время указывал"}
{"timestamp":"2026-09-25T13:31:38+00:00","event":"ai_response","telegram_user_id":351650995,"telegram_message_id":691579,"duration_ms":16564,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T13:31:38+00:00","event":"handoff_requested","telegram_user_id":351650995,"telegram_message_id":691579,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-25T13:31:38+00:00","event":"sensei_prepare","telegram_user_id":351650995,"telegram_message_id":691579,"amo_lead_id":"40048741"}
{"timestamp":"2026-09-25T13:31:39+00:00","event":"sensei_started","telegram_user_id":351650995,"telegram_message_id":691579,"amo_lead_id":"40048741","result":true}
{"timestamp":"2026-09-25T13:31:39+00:00","event":"handoff_telegram_message_sent","telegram_user_id":351650995,"telegram_message_id":691579}
{"timestamp":"2026-09-25T13:31:39+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":351650995,"telegram_message_id":691579}
{"timestamp":"2026-09-25T13:32:13+00:00","event":"support_mode_check","telegram_user_id":862843605,"telegram_message_id":691582,"support_mode":"AI"}
{"timestamp":"2026-09-25T13:32:13+00:00","event":"pipeline_missing_in_db","telegram_user_id":862843605,"telegram_message_id":691582,"amo_lead_id":null}
{"timestamp":"2026-09-25T13:32:13+00:00","event":"legacy_leadid_check","telegram_user_id":862843605,"telegram_message_id":691582,"legacy_leadid":"12191"}
{"timestamp":"2026-09-25T13:32:15+00:00","event":"legacy_contact_fetch_error","telegram_user_id":862843605,"telegram_message_id":691582,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-25T13:32:15+00:00","event":"pipeline_check","telegram_user_id":862843605,"telegram_message_id":691582,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T13:32:15+00:00","event":"ai_skipped","telegram_user_id":862843605,"telegram_message_id":691582,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T13:33:55+00:00","event":"support_mode_check","telegram_user_id":916766415,"telegram_message_id":691588,"support_mode":"AI"}
{"timestamp":"2026-09-25T13:33:55+00:00","event":"pipeline_check","telegram_user_id":916766415,"telegram_message_id":691588,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T13:33:55+00:00","event":"ai_request","telegram_user_id":916766415,"telegram_message_id":691588,"message":"Здравствуйте, что делать если я забыла включить таймер перед занятием и часы не списались"}
{"timestamp":"2026-09-25T13:34:06+00:00","event":"ai_response","telegram_user_id":916766415,"telegram_message_id":691588,"duration_ms":11058,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T13:34:06+00:00","event":"handoff_requested","telegram_user_id":916766415,"telegram_message_id":691588,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-25T13:34:06+00:00","event":"sensei_prepare","telegram_user_id":916766415,"telegram_message_id":691588,"amo_lead_id":"41964967"}
{"timestamp":"2026-09-25T13:34:06+00:00","event":"sensei_started","telegram_user_id":916766415,"telegram_message_id":691588,"amo_lead_id":"41964967","result":true}
{"timestamp":"2026-09-25T13:34:07+00:00","event":"handoff_telegram_message_sent","telegram_user_id":916766415,"telegram_message_id":691588}
{"timestamp":"2026-09-25T13:34:07+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":916766415,"telegram_message_id":691588}
{"timestamp":"2026-09-25T13:36:05+00:00","event":"support_mode_check","telegram_user_id":916766415,"telegram_message_id":691605,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T13:36:05+00:00","event":"ai_skipped","telegram_user_id":916766415,"telegram_message_id":691605,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T13:38:06+00:00","event":"support_mode_check","telegram_user_id":351650995,"telegram_message_id":691611,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T13:38:06+00:00","event":"ai_skipped","telegram_user_id":351650995,"telegram_message_id":691611,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T13:38:10+00:00","event":"support_mode_check","telegram_user_id":351650995,"telegram_message_id":691612,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T13:38:10+00:00","event":"ai_skipped","telegram_user_id":351650995,"telegram_message_id":691612,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T13:38:32+00:00","event":"support_mode_check","telegram_user_id":897757471,"telegram_message_id":691613,"support_mode":"AI"}
{"timestamp":"2026-09-25T13:38:32+00:00","event":"pipeline_missing_in_db","telegram_user_id":897757471,"telegram_message_id":691613,"amo_lead_id":null}
{"timestamp":"2026-09-25T13:38:32+00:00","event":"legacy_leadid_check","telegram_user_id":897757471,"telegram_message_id":691613,"legacy_leadid":"42232903"}
{"timestamp":"2026-09-25T13:38:34+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":897757471,"telegram_message_id":691613,"contact_id":42232903,"linked_leads_count":2}
{"timestamp":"2026-09-25T13:38:34+00:00","event":"contact_lead_checked","telegram_user_id":897757471,"telegram_message_id":691613,"contact_id":42232903,"amo_lead_id":42131543,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-25T13:38:35+00:00","event":"contact_lead_checked","telegram_user_id":897757471,"telegram_message_id":691613,"contact_id":42232903,"amo_lead_id":42136547,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-25T13:38:35+00:00","event":"contact_ai_lead_found","telegram_user_id":897757471,"telegram_message_id":691613,"contact_id":42232903,"amo_lead_id":42136547,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-25T13:38:35+00:00","event":"pipeline_check","telegram_user_id":897757471,"telegram_message_id":691613,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T13:38:35+00:00","event":"ai_request","telegram_user_id":897757471,"telegram_message_id":691613,"message":"Здравствуйте! Подскажите пожалуйста, можно ли узнать в каком ГИБДД будет проходить экзамен, если внутренний экзамен назначали на метро Отрадное. Или будет известно только после успешной сдачи внутреннего экзамена?"}
{"timestamp":"2026-09-25T13:38:48+00:00","event":"ai_response","telegram_user_id":897757471,"telegram_message_id":691613,"duration_ms":13764,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T13:38:48+00:00","event":"handoff_requested","telegram_user_id":897757471,"telegram_message_id":691613,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-25T13:38:48+00:00","event":"sensei_prepare","telegram_user_id":897757471,"telegram_message_id":691613,"amo_lead_id":"42136547"}
{"timestamp":"2026-09-25T13:38:49+00:00","event":"sensei_started","telegram_user_id":897757471,"telegram_message_id":691613,"amo_lead_id":"42136547","result":true}
{"timestamp":"2026-09-25T13:38:49+00:00","event":"handoff_telegram_message_sent","telegram_user_id":897757471,"telegram_message_id":691613}
{"timestamp":"2026-09-25T13:38:49+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":897757471,"telegram_message_id":691613}
{"timestamp":"2026-09-25T13:46:34+00:00","event":"support_mode_check","telegram_user_id":1432431322,"telegram_message_id":691634,"support_mode":"AI"}
{"timestamp":"2026-09-25T13:46:34+00:00","event":"pipeline_check","telegram_user_id":1432431322,"telegram_message_id":691634,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T13:46:34+00:00","event":"ai_request","telegram_user_id":1432431322,"telegram_message_id":691634,"message":"1) Бабушкинская, Медведково, Свиблово, Ботанический сад, ВДНХ, Алексеевская, Отрадное\n\n2)Время занятий: Пн-Пт 17:00-22:00, Сб-Вс: любое время;"}
{"timestamp":"2026-09-25T13:46:47+00:00","event":"ai_response","telegram_user_id":1432431322,"telegram_message_id":691634,"duration_ms":13337,"action":"ANSWER","answer":"После допуска к практике и выбора удобных локаций инструктора назначают по вторникам и пятницам. Первое занятие обычно начинается через 1–2 недели после назначения. Указанные станции метро подходят как ваши предпочтения по месту занятий."}
{"timestamp":"2026-09-25T13:46:48+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1432431322,"telegram_message_id":691634,"answer":"После допуска к практике и выбора удобных локаций инструктора назначают по вторникам и пятницам. Первое занятие обычно начинается через 1–2 недели после назначения. Указанные станции метро подходят как ваши предпочтения по месту занятий."}
{"timestamp":"2026-09-25T13:46:48+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1432431322,"telegram_message_id":691634}
{"timestamp":"2026-09-25T13:48:48+00:00","event":"support_mode_check","telegram_user_id":6954658484,"telegram_message_id":691638,"support_mode":"AI"}
{"timestamp":"2026-09-25T13:48:48+00:00","event":"pipeline_check","telegram_user_id":6954658484,"telegram_message_id":691638,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T13:48:48+00:00","event":"ai_skipped","telegram_user_id":6954658484,"telegram_message_id":691638,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T13:50:57+00:00","event":"support_mode_check","telegram_user_id":798540233,"telegram_message_id":691643,"support_mode":"AI"}
{"timestamp":"2026-09-25T13:50:57+00:00","event":"pipeline_check","telegram_user_id":798540233,"telegram_message_id":691643,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T13:50:57+00:00","event":"ai_skipped","telegram_user_id":798540233,"telegram_message_id":691643,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T13:54:49+00:00","event":"support_mode_check","telegram_user_id":6827200595,"telegram_message_id":691649,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T13:54:49+00:00","event":"ai_skipped","telegram_user_id":6827200595,"telegram_message_id":691649,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T13:57:39+00:00","event":"support_mode_check","telegram_user_id":1963402755,"telegram_message_id":691654,"support_mode":"AI"}
{"timestamp":"2026-09-25T13:57:39+00:00","event":"pipeline_check","telegram_user_id":1963402755,"telegram_message_id":691654,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T13:57:39+00:00","event":"ai_request","telegram_user_id":1963402755,"telegram_message_id":691654,"message":"Добрый день. Пока что не понятно, когда будет экзамен?"}
{"timestamp":"2026-09-25T13:57:58+00:00","event":"ai_response","telegram_user_id":1963402755,"telegram_message_id":691654,"duration_ms":19415,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T13:57:58+00:00","event":"handoff_requested","telegram_user_id":1963402755,"telegram_message_id":691654,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-25T13:57:58+00:00","event":"handoff_mode_changed","telegram_user_id":1963402755,"telegram_message_id":691654,"first_handoff":true}
{"timestamp":"2026-09-25T13:57:58+00:00","event":"sensei_prepare","telegram_user_id":1963402755,"telegram_message_id":691654,"amo_lead_id":"38296621"}
{"timestamp":"2026-09-25T13:57:59+00:00","event":"sensei_started","telegram_user_id":1963402755,"telegram_message_id":691654,"amo_lead_id":"38296621","result":true}
{"timestamp":"2026-09-25T13:57:59+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1963402755,"telegram_message_id":691654}
{"timestamp":"2026-09-25T13:57:59+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1963402755,"telegram_message_id":691654}
{"timestamp":"2026-09-25T14:04:35+00:00","event":"support_mode_check","telegram_user_id":6827200595,"telegram_message_id":691674,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T14:04:35+00:00","event":"ai_skipped","telegram_user_id":6827200595,"telegram_message_id":691674,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T14:08:05+00:00","event":"support_mode_check","telegram_user_id":1504986399,"telegram_message_id":691684,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T14:08:05+00:00","event":"ai_skipped","telegram_user_id":1504986399,"telegram_message_id":691684,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T14:11:01+00:00","event":"support_mode_check","telegram_user_id":5391744102,"telegram_message_id":691694,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T14:11:01+00:00","event":"ai_skipped","telegram_user_id":5391744102,"telegram_message_id":691694,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T14:14:37+00:00","event":"support_mode_check","telegram_user_id":796526587,"telegram_message_id":691695,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T14:14:37+00:00","event":"ai_skipped","telegram_user_id":796526587,"telegram_message_id":691695,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T14:17:31+00:00","event":"support_mode_check","telegram_user_id":796526587,"telegram_message_id":691701,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T14:17:31+00:00","event":"ai_skipped","telegram_user_id":796526587,"telegram_message_id":691701,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T14:17:51+00:00","event":"support_mode_check","telegram_user_id":6827200595,"telegram_message_id":691702,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T14:17:51+00:00","event":"ai_skipped","telegram_user_id":6827200595,"telegram_message_id":691702,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T14:17:55+00:00","event":"support_mode_check","telegram_user_id":6954658484,"telegram_message_id":691703,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T14:17:55+00:00","event":"ai_skipped","telegram_user_id":6954658484,"telegram_message_id":691703,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T14:18:34+00:00","event":"support_mode_check","telegram_user_id":1125846710,"telegram_message_id":691705,"support_mode":"AI"}
{"timestamp":"2026-09-25T14:18:34+00:00","event":"pipeline_check","telegram_user_id":1125846710,"telegram_message_id":691705,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T14:18:34+00:00","event":"ai_request","telegram_user_id":1125846710,"telegram_message_id":691705,"message":"Добрый день \nПодскажите нет пока новостей?)"}
{"timestamp":"2026-09-25T14:18:54+00:00","event":"support_mode_check","telegram_user_id":6827200595,"telegram_message_id":691706,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T14:18:54+00:00","event":"ai_skipped","telegram_user_id":6827200595,"telegram_message_id":691706,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T14:18:55+00:00","event":"support_mode_check","telegram_user_id":796526587,"telegram_message_id":691708,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T14:18:55+00:00","event":"ai_skipped","telegram_user_id":796526587,"telegram_message_id":691708,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T14:18:57+00:00","event":"support_mode_check","telegram_user_id":5113993508,"telegram_message_id":691713,"support_mode":"AI"}
{"timestamp":"2026-09-25T14:18:57+00:00","event":"pipeline_missing_in_db","telegram_user_id":5113993508,"telegram_message_id":691713,"amo_lead_id":null}
{"timestamp":"2026-09-25T14:18:57+00:00","event":"legacy_leadid_check","telegram_user_id":5113993508,"telegram_message_id":691713,"legacy_leadid":"0"}
{"timestamp":"2026-09-25T14:18:57+00:00","event":"pipeline_fetch_skipped","telegram_user_id":5113993508,"telegram_message_id":691713,"reason":"amo_lead_id_and_legacy_leadid_empty"}
{"timestamp":"2026-09-25T14:18:57+00:00","event":"pipeline_check","telegram_user_id":5113993508,"telegram_message_id":691713,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T14:18:57+00:00","event":"ai_skipped","telegram_user_id":5113993508,"telegram_message_id":691713,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T14:18:57+00:00","event":"ai_response","telegram_user_id":1125846710,"telegram_message_id":691705,"duration_ms":23406,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T14:18:57+00:00","event":"handoff_requested","telegram_user_id":1125846710,"telegram_message_id":691705,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-25T14:18:57+00:00","event":"handoff_mode_changed","telegram_user_id":1125846710,"telegram_message_id":691705,"first_handoff":true}
{"timestamp":"2026-09-25T14:18:57+00:00","event":"sensei_prepare","telegram_user_id":1125846710,"telegram_message_id":691705,"amo_lead_id":"41612437"}
{"timestamp":"2026-09-25T14:18:58+00:00","event":"sensei_started","telegram_user_id":1125846710,"telegram_message_id":691705,"amo_lead_id":"41612437","result":true}
{"timestamp":"2026-09-25T14:18:59+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1125846710,"telegram_message_id":691705}
{"timestamp":"2026-09-25T14:18:59+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1125846710,"telegram_message_id":691705}
{"timestamp":"2026-09-25T14:19:27+00:00","event":"support_mode_check","telegram_user_id":6827200595,"telegram_message_id":691716,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T14:19:27+00:00","event":"ai_skipped","telegram_user_id":6827200595,"telegram_message_id":691716,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T14:19:34+00:00","event":"support_mode_check","telegram_user_id":1302988271,"telegram_message_id":691719,"support_mode":"AI"}
{"timestamp":"2026-09-25T14:19:34+00:00","event":"pipeline_missing_in_db","telegram_user_id":1302988271,"telegram_message_id":691719,"amo_lead_id":"42999677"}
{"timestamp":"2026-09-25T14:19:36+00:00","event":"pipeline_fetched_from_amocrm","telegram_user_id":1302988271,"telegram_message_id":691719,"amo_lead_id":"42999677","amo_pipeline_id":3732193}
{"timestamp":"2026-09-25T14:19:36+00:00","event":"pipeline_saved_to_db","telegram_user_id":1302988271,"telegram_message_id":691719,"amo_pipeline_id":3732193,"saved":true}
{"timestamp":"2026-09-25T14:19:36+00:00","event":"pipeline_check","telegram_user_id":1302988271,"telegram_message_id":691719,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T14:19:36+00:00","event":"ai_request","telegram_user_id":1302988271,"telegram_message_id":691719,"message":"договор\\"}
{"timestamp":"2026-09-25T14:19:40+00:00","event":"ai_response","telegram_user_id":1302988271,"telegram_message_id":691719,"duration_ms":4689,"action":"ANSWER","answer":"Что именно вас интересует по договору: условия, срок действия или получение копии?"}
{"timestamp":"2026-09-25T14:19:41+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1302988271,"telegram_message_id":691719,"answer":"Что именно вас интересует по договору: условия, срок действия или получение копии?"}
{"timestamp":"2026-09-25T14:19:41+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1302988271,"telegram_message_id":691719}
{"timestamp":"2026-09-25T14:19:48+00:00","event":"support_mode_check","telegram_user_id":1302988271,"telegram_message_id":691721,"support_mode":"AI"}
{"timestamp":"2026-09-25T14:19:48+00:00","event":"pipeline_check","telegram_user_id":1302988271,"telegram_message_id":691721,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T14:19:48+00:00","event":"ai_request","telegram_user_id":1302988271,"telegram_message_id":691721,"message":"электронная версия"}
{"timestamp":"2026-09-25T14:19:49+00:00","event":"ai_response","telegram_user_id":1302988271,"telegram_message_id":691721,"duration_ms":239,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T14:19:49+00:00","event":"handoff_requested","telegram_user_id":1302988271,"telegram_message_id":691721,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-25T14:19:49+00:00","event":"sensei_prepare","telegram_user_id":1302988271,"telegram_message_id":691721,"amo_lead_id":"42999677"}
{"timestamp":"2026-09-25T14:19:49+00:00","event":"sensei_started","telegram_user_id":1302988271,"telegram_message_id":691721,"amo_lead_id":"42999677","result":true}
{"timestamp":"2026-09-25T14:19:49+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1302988271,"telegram_message_id":691721}
{"timestamp":"2026-09-25T14:19:49+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1302988271,"telegram_message_id":691721}
{"timestamp":"2026-09-25T14:20:41+00:00","event":"support_mode_check","telegram_user_id":6827200595,"telegram_message_id":691730,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T14:20:41+00:00","event":"ai_skipped","telegram_user_id":6827200595,"telegram_message_id":691730,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T14:25:11+00:00","event":"support_mode_check","telegram_user_id":6827200595,"telegram_message_id":691741,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T14:25:11+00:00","event":"ai_skipped","telegram_user_id":6827200595,"telegram_message_id":691741,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T14:27:24+00:00","event":"support_mode_check","telegram_user_id":796526587,"telegram_message_id":691744,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T14:27:24+00:00","event":"ai_skipped","telegram_user_id":796526587,"telegram_message_id":691744,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T14:28:52+00:00","event":"support_mode_check","telegram_user_id":6827200595,"telegram_message_id":691748,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T14:28:52+00:00","event":"ai_skipped","telegram_user_id":6827200595,"telegram_message_id":691748,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T14:29:33+00:00","event":"support_mode_check","telegram_user_id":6827200595,"telegram_message_id":691750,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T14:29:33+00:00","event":"ai_skipped","telegram_user_id":6827200595,"telegram_message_id":691750,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T14:29:43+00:00","event":"support_mode_check","telegram_user_id":6827200595,"telegram_message_id":691754,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T14:29:43+00:00","event":"ai_skipped","telegram_user_id":6827200595,"telegram_message_id":691754,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T14:29:47+00:00","event":"support_mode_check","telegram_user_id":796526587,"telegram_message_id":691755,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T14:29:47+00:00","event":"ai_skipped","telegram_user_id":796526587,"telegram_message_id":691755,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T14:30:33+00:00","event":"support_mode_check","telegram_user_id":796526587,"telegram_message_id":691756,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T14:30:33+00:00","event":"ai_skipped","telegram_user_id":796526587,"telegram_message_id":691756,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T14:33:10+00:00","event":"support_mode_check","telegram_user_id":796526587,"telegram_message_id":691765,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T14:33:10+00:00","event":"ai_skipped","telegram_user_id":796526587,"telegram_message_id":691765,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T14:34:10+00:00","event":"support_mode_check","telegram_user_id":796526587,"telegram_message_id":691768,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T14:34:10+00:00","event":"ai_skipped","telegram_user_id":796526587,"telegram_message_id":691768,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T14:37:01+00:00","event":"support_mode_check","telegram_user_id":796526587,"telegram_message_id":691771,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T14:37:01+00:00","event":"ai_skipped","telegram_user_id":796526587,"telegram_message_id":691771,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T14:37:34+00:00","event":"support_mode_check","telegram_user_id":528959310,"telegram_message_id":691774,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T14:37:34+00:00","event":"ai_skipped","telegram_user_id":528959310,"telegram_message_id":691774,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T14:38:13+00:00","event":"support_mode_check","telegram_user_id":5113993508,"telegram_message_id":691775,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T14:38:13+00:00","event":"ai_skipped","telegram_user_id":5113993508,"telegram_message_id":691775,"reason":"support_mode_human"}
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{"timestamp":"2026-09-25T14:39:00+00:00","event":"ai_skipped","telegram_user_id":528959310,"telegram_message_id":691778,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T14:39:05+00:00","event":"support_mode_check","telegram_user_id":796526587,"telegram_message_id":691779,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T14:39:05+00:00","event":"ai_skipped","telegram_user_id":796526587,"telegram_message_id":691779,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T14:39:44+00:00","event":"support_mode_check","telegram_user_id":796526587,"telegram_message_id":691780,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T14:39:44+00:00","event":"ai_skipped","telegram_user_id":796526587,"telegram_message_id":691780,"reason":"support_mode_human"}
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{"timestamp":"2026-09-25T14:39:47+00:00","event":"ai_skipped","telegram_user_id":711613596,"telegram_message_id":691781,"reason":"support_mode_human"}
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{"timestamp":"2026-09-25T14:39:54+00:00","event":"ai_skipped","telegram_user_id":796526587,"telegram_message_id":691782,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T14:40:28+00:00","event":"support_mode_check","telegram_user_id":5113993508,"telegram_message_id":691785,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T14:40:28+00:00","event":"ai_skipped","telegram_user_id":5113993508,"telegram_message_id":691785,"reason":"support_mode_human"}
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{"timestamp":"2026-09-25T14:40:31+00:00","event":"ai_skipped","telegram_user_id":796526587,"telegram_message_id":691786,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T14:43:09+00:00","event":"support_mode_check","telegram_user_id":796526587,"telegram_message_id":691793,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-25T15:40:10+00:00","event":"support_mode_check","telegram_user_id":774125552,"telegram_message_id":691981,"support_mode":"AI"}
{"timestamp":"2026-09-25T15:40:10+00:00","event":"pipeline_check","telegram_user_id":774125552,"telegram_message_id":691981,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T15:40:10+00:00","event":"ai_request","telegram_user_id":774125552,"telegram_message_id":691981,"message":"Здравствуйте! Откройте, пожалуйста, попытку на внутренний экзамен"}
{"timestamp":"2026-09-25T15:40:15+00:00","event":"ai_response","telegram_user_id":774125552,"telegram_message_id":691981,"duration_ms":4769,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T15:40:15+00:00","event":"handoff_requested","telegram_user_id":774125552,"telegram_message_id":691981,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-25T15:40:15+00:00","event":"handoff_mode_changed","telegram_user_id":774125552,"telegram_message_id":691981,"first_handoff":true}
{"timestamp":"2026-09-25T15:40:15+00:00","event":"sensei_prepare","telegram_user_id":774125552,"telegram_message_id":691981,"amo_lead_id":"42604067"}
{"timestamp":"2026-09-25T15:40:15+00:00","event":"sensei_started","telegram_user_id":774125552,"telegram_message_id":691981,"amo_lead_id":"42604067","result":true}
{"timestamp":"2026-09-25T15:40:16+00:00","event":"handoff_telegram_message_sent","telegram_user_id":774125552,"telegram_message_id":691981}
{"timestamp":"2026-09-25T15:40:16+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":774125552,"telegram_message_id":691981}
{"timestamp":"2026-09-25T15:40:27+00:00","event":"support_mode_check","telegram_user_id":752109300,"telegram_message_id":691984,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T15:40:27+00:00","event":"ai_skipped","telegram_user_id":752109300,"telegram_message_id":691984,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T15:41:06+00:00","event":"support_mode_check","telegram_user_id":181217138,"telegram_message_id":691986,"support_mode":"AI"}
{"timestamp":"2026-09-25T15:41:06+00:00","event":"pipeline_missing_in_db","telegram_user_id":181217138,"telegram_message_id":691986,"amo_lead_id":null}
{"timestamp":"2026-09-25T15:41:06+00:00","event":"legacy_leadid_check","telegram_user_id":181217138,"telegram_message_id":691986,"legacy_leadid":"null"}
{"timestamp":"2026-09-25T15:41:11+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":181217138,"telegram_message_id":691986,"contact_id":0,"linked_leads_count":0}
{"timestamp":"2026-09-25T15:41:11+00:00","event":"pipeline_check","telegram_user_id":181217138,"telegram_message_id":691986,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T15:41:11+00:00","event":"ai_skipped","telegram_user_id":181217138,"telegram_message_id":691986,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T15:41:57+00:00","event":"support_mode_check","telegram_user_id":752109300,"telegram_message_id":691988,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T15:41:57+00:00","event":"ai_skipped","telegram_user_id":752109300,"telegram_message_id":691988,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T15:47:22+00:00","event":"support_mode_check","telegram_user_id":318869672,"telegram_message_id":691993,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T15:47:22+00:00","event":"ai_skipped","telegram_user_id":318869672,"telegram_message_id":691993,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T15:48:12+00:00","event":"support_mode_check","telegram_user_id":1041902906,"telegram_message_id":691998,"support_mode":"AI"}
{"timestamp":"2026-09-25T15:48:12+00:00","event":"pipeline_missing_in_db","telegram_user_id":1041902906,"telegram_message_id":691998,"amo_lead_id":null}
{"timestamp":"2026-09-25T15:48:12+00:00","event":"legacy_leadid_check","telegram_user_id":1041902906,"telegram_message_id":691998,"legacy_leadid":"42258853"}
{"timestamp":"2026-09-25T15:48:14+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1041902906,"telegram_message_id":691998,"contact_id":42258853,"linked_leads_count":2}
{"timestamp":"2026-09-25T15:48:14+00:00","event":"contact_lead_checked","telegram_user_id":1041902906,"telegram_message_id":691998,"contact_id":42258853,"amo_lead_id":42165895,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-25T15:48:15+00:00","event":"contact_lead_checked","telegram_user_id":1041902906,"telegram_message_id":691998,"contact_id":42258853,"amo_lead_id":42175099,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-25T15:48:15+00:00","event":"contact_ai_lead_found","telegram_user_id":1041902906,"telegram_message_id":691998,"contact_id":42258853,"amo_lead_id":42175099,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-25T15:48:15+00:00","event":"pipeline_check","telegram_user_id":1041902906,"telegram_message_id":691998,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T15:48:15+00:00","event":"ai_request","telegram_user_id":1041902906,"telegram_message_id":691998,"message":"Здравствуйте! Я сегодня сломал лодыжку со смещением. В ближайшее время я не смогу вождением заниматься и что-то сдавать"}
{"timestamp":"2026-09-25T15:48:33+00:00","event":"support_mode_check","telegram_user_id":1041902906,"telegram_message_id":691999,"support_mode":"AI"}
{"timestamp":"2026-09-25T15:48:33+00:00","event":"pipeline_check","telegram_user_id":1041902906,"telegram_message_id":691999,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T15:48:33+00:00","event":"ai_request","telegram_user_id":1041902906,"telegram_message_id":691999,"message":"Ну только что теорию"}
{"timestamp":"2026-09-25T15:48:53+00:00","event":"support_mode_check","telegram_user_id":1041902906,"telegram_message_id":692000,"support_mode":"AI"}
{"timestamp":"2026-09-25T15:48:53+00:00","event":"pipeline_check","telegram_user_id":1041902906,"telegram_message_id":692000,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T15:48:53+00:00","event":"ai_request","telegram_user_id":1041902906,"telegram_message_id":692000,"message":"Как в этом случае поступает автошкола? \n\nЕсли условно через несколько месяцев я восстановлюсь и смогу ходить"}
{"timestamp":"2026-09-25T15:49:38+00:00","event":"ai_response","telegram_user_id":1041902906,"telegram_message_id":692000,"duration_ms":44457,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T15:49:38+00:00","event":"handoff_requested","telegram_user_id":1041902906,"telegram_message_id":692000,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-25T15:49:38+00:00","event":"handoff_mode_changed","telegram_user_id":1041902906,"telegram_message_id":692000,"first_handoff":true}
{"timestamp":"2026-09-25T15:49:38+00:00","event":"sensei_prepare","telegram_user_id":1041902906,"telegram_message_id":692000,"amo_lead_id":"42175099"}
{"timestamp":"2026-09-25T15:49:38+00:00","event":"sensei_started","telegram_user_id":1041902906,"telegram_message_id":692000,"amo_lead_id":"42175099","result":true}
{"timestamp":"2026-09-25T15:49:38+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1041902906,"telegram_message_id":692000}
{"timestamp":"2026-09-25T15:49:38+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1041902906,"telegram_message_id":692000}
{"timestamp":"2026-09-25T15:49:39+00:00","event":"ai_response","telegram_user_id":1041902906,"telegram_message_id":691998,"duration_ms":83826,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T15:49:39+00:00","event":"handoff_requested","telegram_user_id":1041902906,"telegram_message_id":691998,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-25T15:49:39+00:00","event":"handoff_mode_changed","telegram_user_id":1041902906,"telegram_message_id":691998,"first_handoff":false}
{"timestamp":"2026-09-25T15:49:39+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1041902906,"telegram_message_id":691998}
{"timestamp":"2026-09-25T15:49:39+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1041902906,"telegram_message_id":691998}
{"timestamp":"2026-09-25T15:49:45+00:00","event":"ai_response","telegram_user_id":1041902906,"telegram_message_id":691999,"duration_ms":71900,"action":"ANSWER","answer":"Если теория пройдена на 100%, следующий этап — сдать внутренний теоретический экзамен в приложении или веб-версии. Практику при этом нужно продолжать до 100%, затем сдавать внутренний практический экзамен."}
{"timestamp":"2026-09-25T15:49:45+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1041902906,"telegram_message_id":691999,"answer":"Если теория пройдена на 100%, следующий этап — сдать внутренний теоретический экзамен в приложении или веб-версии. Практику при этом нужно продолжать до 100%, затем сдавать внутренний практический экзамен."}
{"timestamp":"2026-09-25T15:49:45+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1041902906,"telegram_message_id":691999}
{"timestamp":"2026-09-25T15:50:03+00:00","event":"support_mode_check","telegram_user_id":1041902906,"telegram_message_id":692009,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T15:50:03+00:00","event":"ai_skipped","telegram_user_id":1041902906,"telegram_message_id":692009,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T15:52:31+00:00","event":"support_mode_check","telegram_user_id":684560281,"telegram_message_id":692011,"support_mode":"AI"}
{"timestamp":"2026-09-25T15:52:31+00:00","event":"pipeline_check","telegram_user_id":684560281,"telegram_message_id":692011,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T15:52:31+00:00","event":"ai_request","telegram_user_id":684560281,"telegram_message_id":692011,"message":"Здравствуйте, откройте ещё раз попытку сдачи"}
{"timestamp":"2026-09-25T15:52:35+00:00","event":"ai_response","telegram_user_id":684560281,"telegram_message_id":692011,"duration_ms":4841,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T15:52:35+00:00","event":"handoff_requested","telegram_user_id":684560281,"telegram_message_id":692011,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-25T15:52:35+00:00","event":"handoff_mode_changed","telegram_user_id":684560281,"telegram_message_id":692011,"first_handoff":true}
{"timestamp":"2026-09-25T15:52:35+00:00","event":"sensei_prepare","telegram_user_id":684560281,"telegram_message_id":692011,"amo_lead_id":"41771641"}
{"timestamp":"2026-09-25T15:52:36+00:00","event":"sensei_started","telegram_user_id":684560281,"telegram_message_id":692011,"amo_lead_id":"41771641","result":true}
{"timestamp":"2026-09-25T15:52:36+00:00","event":"handoff_telegram_message_sent","telegram_user_id":684560281,"telegram_message_id":692011}
{"timestamp":"2026-09-25T15:52:36+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":684560281,"telegram_message_id":692011}
{"timestamp":"2026-09-25T15:53:06+00:00","event":"support_mode_check","telegram_user_id":1598491800,"telegram_message_id":692020,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T15:53:06+00:00","event":"ai_skipped","telegram_user_id":1598491800,"telegram_message_id":692020,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T15:53:56+00:00","event":"support_mode_check","telegram_user_id":1041902906,"telegram_message_id":692022,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T15:53:56+00:00","event":"ai_skipped","telegram_user_id":1041902906,"telegram_message_id":692022,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T15:53:59+00:00","event":"support_mode_check","telegram_user_id":1041902906,"telegram_message_id":692023,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T15:53:59+00:00","event":"ai_skipped","telegram_user_id":1041902906,"telegram_message_id":692023,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T15:56:20+00:00","event":"support_mode_check","telegram_user_id":8599493003,"telegram_message_id":692032,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T15:56:20+00:00","event":"ai_skipped","telegram_user_id":8599493003,"telegram_message_id":692032,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T15:56:39+00:00","event":"support_mode_check","telegram_user_id":1598491800,"telegram_message_id":692034,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T15:56:39+00:00","event":"ai_skipped","telegram_user_id":1598491800,"telegram_message_id":692034,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T15:56:45+00:00","event":"support_mode_check","telegram_user_id":1598491800,"telegram_message_id":692035,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T15:56:45+00:00","event":"ai_skipped","telegram_user_id":1598491800,"telegram_message_id":692035,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T16:00:26+00:00","event":"support_mode_check","telegram_user_id":1131010440,"telegram_message_id":692037,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T16:00:26+00:00","event":"ai_skipped","telegram_user_id":1131010440,"telegram_message_id":692037,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T16:03:41+00:00","event":"support_mode_check","telegram_user_id":1131010440,"telegram_message_id":692044,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T16:03:41+00:00","event":"ai_skipped","telegram_user_id":1131010440,"telegram_message_id":692044,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T16:04:37+00:00","event":"support_mode_check","telegram_user_id":8599493003,"telegram_message_id":692045,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T16:04:37+00:00","event":"ai_skipped","telegram_user_id":8599493003,"telegram_message_id":692045,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T16:08:09+00:00","event":"support_mode_check","telegram_user_id":6954658484,"telegram_message_id":692050,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T16:08:09+00:00","event":"ai_skipped","telegram_user_id":6954658484,"telegram_message_id":692050,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T16:08:09+00:00","event":"support_mode_check","telegram_user_id":6954658484,"telegram_message_id":692051,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T16:08:09+00:00","event":"ai_skipped","telegram_user_id":6954658484,"telegram_message_id":692051,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T16:09:08+00:00","event":"support_mode_check","telegram_user_id":1131010440,"telegram_message_id":692052,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T16:09:08+00:00","event":"ai_skipped","telegram_user_id":1131010440,"telegram_message_id":692052,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T16:18:29+00:00","event":"support_mode_check","telegram_user_id":560108434,"telegram_message_id":692061,"support_mode":"AI"}
{"timestamp":"2026-09-25T16:18:29+00:00","event":"pipeline_check","telegram_user_id":560108434,"telegram_message_id":692061,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T16:18:29+00:00","event":"ai_skipped","telegram_user_id":560108434,"telegram_message_id":692061,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T16:27:24+00:00","event":"support_mode_check","telegram_user_id":848554666,"telegram_message_id":692071,"support_mode":"AI"}
{"timestamp":"2026-09-25T16:27:24+00:00","event":"pipeline_check","telegram_user_id":848554666,"telegram_message_id":692071,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T16:27:24+00:00","event":"ai_request","telegram_user_id":848554666,"telegram_message_id":692071,"message":"Здравствуйте, данные моего паспорта уже обработали в гибдд?"}
{"timestamp":"2026-09-25T16:27:29+00:00","event":"ai_response","telegram_user_id":848554666,"telegram_message_id":692071,"duration_ms":4622,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T16:27:29+00:00","event":"handoff_requested","telegram_user_id":848554666,"telegram_message_id":692071,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-25T16:27:29+00:00","event":"handoff_mode_changed","telegram_user_id":848554666,"telegram_message_id":692071,"first_handoff":false}
{"timestamp":"2026-09-25T16:27:29+00:00","event":"handoff_telegram_message_sent","telegram_user_id":848554666,"telegram_message_id":692071}
{"timestamp":"2026-09-25T16:27:29+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":848554666,"telegram_message_id":692071}
{"timestamp":"2026-09-25T16:40:39+00:00","event":"support_mode_check","telegram_user_id":1010492524,"telegram_message_id":692083,"support_mode":"AI"}
{"timestamp":"2026-09-25T16:40:39+00:00","event":"pipeline_check","telegram_user_id":1010492524,"telegram_message_id":692083,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T16:40:39+00:00","event":"ai_request","telegram_user_id":1010492524,"telegram_message_id":692083,"message":"Здравствуйте, я все сдал и закрыл, можно будет завтра приехать забрать документы?"}
{"timestamp":"2026-09-25T16:42:07+00:00","event":"ai_response","telegram_user_id":1010492524,"telegram_message_id":692083,"duration_ms":88177,"action":"ANSWER","answer":"Забрать документы можно по средам и субботам, после предварительного согласования и уточнения офиса. Проверьте, что выдача на завтра согласована."}
{"timestamp":"2026-09-25T16:42:07+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1010492524,"telegram_message_id":692083,"answer":"Забрать документы можно по средам и субботам, после предварительного согласования и уточнения офиса. Проверьте, что выдача на завтра согласована."}
{"timestamp":"2026-09-25T16:42:08+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1010492524,"telegram_message_id":692083}
{"timestamp":"2026-09-25T16:42:37+00:00","event":"support_mode_check","telegram_user_id":1010492524,"telegram_message_id":692086,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T16:42:37+00:00","event":"ai_skipped","telegram_user_id":1010492524,"telegram_message_id":692086,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T17:12:41+00:00","event":"support_mode_check","telegram_user_id":1839379723,"telegram_message_id":692109,"support_mode":"AI"}
{"timestamp":"2026-09-25T17:12:41+00:00","event":"pipeline_missing_in_db","telegram_user_id":1839379723,"telegram_message_id":692109,"amo_lead_id":null}
{"timestamp":"2026-09-25T17:12:41+00:00","event":"legacy_leadid_check","telegram_user_id":1839379723,"telegram_message_id":692109,"legacy_leadid":"42338043"}
{"timestamp":"2026-09-25T17:12:42+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":1839379723,"telegram_message_id":692109,"amo_lead_id":42338043,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-25T17:12:42+00:00","event":"pipeline_check","telegram_user_id":1839379723,"telegram_message_id":692109,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T17:12:42+00:00","event":"ai_request","telegram_user_id":1839379723,"telegram_message_id":692109,"message":"какие условия сдачи экзамена по теории"}
{"timestamp":"2026-09-25T17:12:51+00:00","event":"ai_response","telegram_user_id":1839379723,"telegram_message_id":692109,"duration_ms":9005,"action":"ANSWER","answer":"Внутренний экзамен по теории открывается после прохождения 100% теории.\n\nУсловия сдачи:\n- дистанционно в приложении или веб-версии;\n- 80 вопросов;\n- 1 час на выполнение;\n- при 3 ошибках экзамен не сдан;\n- количество попыток не ограничено, пересдачи бесплатные;\n- повторную попытку можно запросить у поддержки через 5 дней."}
{"timestamp":"2026-09-25T17:12:52+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1839379723,"telegram_message_id":692109,"answer":"Внутренний экзамен по теории открывается после прохождения 100% теории.\n\nУсловия сдачи:\n- дистанционно в приложении или веб-версии;\n- 80 вопросов;\n- 1 час на выполнение;\n- при 3 ошибках экзамен не сдан;\n- количество попыток не ограничено, пересдачи бесплатные;\n- повторную попытку можно запросить у поддержки через 5 дней."}
{"timestamp":"2026-09-25T17:12:52+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1839379723,"telegram_message_id":692109}
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{"timestamp":"2026-09-25T17:16:41+00:00","event":"ai_skipped","telegram_user_id":1839379723,"telegram_message_id":692112,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T17:18:14+00:00","event":"support_mode_check","telegram_user_id":1839379723,"telegram_message_id":692113,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-25T17:20:28+00:00","event":"ai_skipped","telegram_user_id":1839379723,"telegram_message_id":692114,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T17:29:52+00:00","event":"support_mode_check","telegram_user_id":1047845747,"telegram_message_id":692115,"support_mode":"AI"}
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{"timestamp":"2026-09-25T17:29:52+00:00","event":"ai_skipped","telegram_user_id":1047845747,"telegram_message_id":692115,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T17:57:40+00:00","event":"support_mode_check","telegram_user_id":804908902,"telegram_message_id":692123,"support_mode":"AI"}
{"timestamp":"2026-09-25T17:57:40+00:00","event":"pipeline_check","telegram_user_id":804908902,"telegram_message_id":692123,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T17:57:40+00:00","event":"ai_request","telegram_user_id":804908902,"telegram_message_id":692123,"message":"Еще подскажите. Через сколько она ответит? В выходные стоит ждать от нее сообщения? Просто у меня договор с вами заканчивается 17 октября. Хотелось бы успеть"}
{"timestamp":"2026-09-25T17:57:50+00:00","event":"ai_response","telegram_user_id":804908902,"telegram_message_id":692123,"duration_ms":10134,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T17:57:50+00:00","event":"handoff_requested","telegram_user_id":804908902,"telegram_message_id":692123,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-25T17:59:43+00:00","event":"support_mode_check","telegram_user_id":6954658484,"telegram_message_id":692126,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T17:59:43+00:00","event":"ai_skipped","telegram_user_id":6954658484,"telegram_message_id":692126,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T18:01:19+00:00","event":"support_mode_check","telegram_user_id":8527669705,"telegram_message_id":692127,"support_mode":"AI"}
{"timestamp":"2026-09-25T18:01:19+00:00","event":"pipeline_check","telegram_user_id":8527669705,"telegram_message_id":692127,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T18:01:19+00:00","event":"ai_request","telegram_user_id":8527669705,"telegram_message_id":692127,"message":"Добрый день"}
{"timestamp":"2026-09-25T18:01:40+00:00","event":"ai_response","telegram_user_id":8527669705,"telegram_message_id":692127,"duration_ms":21053,"action":"ANSWER","answer":"Добрый день! Чем могу помочь?"}
{"timestamp":"2026-09-25T18:01:40+00:00","event":"telegram_ai_answer_sent","telegram_user_id":8527669705,"telegram_message_id":692127,"answer":"Добрый день! Чем могу помочь?"}
{"timestamp":"2026-09-25T18:01:40+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":8527669705,"telegram_message_id":692127}
{"timestamp":"2026-09-25T18:01:45+00:00","event":"support_mode_check","telegram_user_id":8527669705,"telegram_message_id":692130,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T18:01:45+00:00","event":"ai_skipped","telegram_user_id":8527669705,"telegram_message_id":692130,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T18:02:02+00:00","event":"support_mode_check","telegram_user_id":8527669705,"telegram_message_id":692131,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T18:02:02+00:00","event":"ai_skipped","telegram_user_id":8527669705,"telegram_message_id":692131,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T18:02:32+00:00","event":"support_mode_check","telegram_user_id":8527669705,"telegram_message_id":692132,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T18:02:32+00:00","event":"ai_skipped","telegram_user_id":8527669705,"telegram_message_id":692132,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T18:02:45+00:00","event":"support_mode_check","telegram_user_id":8527669705,"telegram_message_id":692133,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T18:02:45+00:00","event":"ai_skipped","telegram_user_id":8527669705,"telegram_message_id":692133,"reason":"support_mode_human"}
{"timestamp":"2026-09-25T18:45:56+00:00","event":"support_mode_check","telegram_user_id":7506652846,"telegram_message_id":692145,"support_mode":"AI"}
{"timestamp":"2026-09-25T18:45:56+00:00","event":"pipeline_check","telegram_user_id":7506652846,"telegram_message_id":692145,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T18:45:56+00:00","event":"ai_request","telegram_user_id":7506652846,"telegram_message_id":692145,"message":"Доброго времени суток.Расписание занятий"}
{"timestamp":"2026-09-25T18:46:21+00:00","event":"ai_response","telegram_user_id":7506652846,"telegram_message_id":692145,"duration_ms":24242,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T18:46:21+00:00","event":"handoff_requested","telegram_user_id":7506652846,"telegram_message_id":692145,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-25T18:46:21+00:00","event":"handoff_mode_changed","telegram_user_id":7506652846,"telegram_message_id":692145,"first_handoff":false}
{"timestamp":"2026-09-25T18:46:21+00:00","event":"handoff_telegram_message_sent","telegram_user_id":7506652846,"telegram_message_id":692145}
{"timestamp":"2026-09-25T18:46:21+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":7506652846,"telegram_message_id":692145}
{"timestamp":"2026-09-25T18:58:31+00:00","event":"support_mode_check","telegram_user_id":5558498991,"telegram_message_id":692152,"support_mode":"AI"}
{"timestamp":"2026-09-25T18:58:31+00:00","event":"pipeline_check","telegram_user_id":5558498991,"telegram_message_id":692152,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T18:58:31+00:00","event":"ai_request","telegram_user_id":5558498991,"telegram_message_id":692152,"message":"Здравствуйте, подскажите, пожалуйста, можно ли заморозить мой курс до весны-лета. В университете был изменен учебный план, и нагрузка сильно возросла (добавили практику в больнице, 1 выходной пропадает в связи с работой, остаётся только один день, который, к сожалению, уходит на подготовку к парам), у меня нет возможности посещать занятия. Спасибо заранее"}
{"timestamp":"2026-09-25T19:00:31+00:00","event":"ai_error","telegram_user_id":5558498991,"telegram_message_id":692152,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-25T19:00:34+00:00","event":"ai_error_handoff_sent","telegram_user_id":5558498991,"telegram_message_id":692152}
{"timestamp":"2026-09-25T19:02:48+00:00","event":"support_mode_check","telegram_user_id":1109173439,"telegram_message_id":692174,"support_mode":"AI"}
{"timestamp":"2026-09-25T19:02:48+00:00","event":"pipeline_check","telegram_user_id":1109173439,"telegram_message_id":692174,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T19:02:48+00:00","event":"ai_request","telegram_user_id":1109173439,"telegram_message_id":692174,"message":"Добрый вечер👋\nМожно мне назначить другого инструктора? С нынешним мы не совпадаем графиками)\nМне желательно, чтобы занятия можно было проводить после 17:00"}
{"timestamp":"2026-09-25T19:02:57+00:00","event":"ai_response","telegram_user_id":1109173439,"telegram_message_id":692174,"duration_ms":9218,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T19:02:57+00:00","event":"handoff_requested","telegram_user_id":1109173439,"telegram_message_id":692174,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-25T19:02:57+00:00","event":"handoff_mode_changed","telegram_user_id":1109173439,"telegram_message_id":692174,"first_handoff":false}
{"timestamp":"2026-09-25T19:02:58+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1109173439,"telegram_message_id":692174}
{"timestamp":"2026-09-25T19:02:58+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1109173439,"telegram_message_id":692174}
{"timestamp":"2026-09-25T20:37:54+00:00","event":"support_mode_check","telegram_user_id":504207801,"telegram_message_id":692187,"support_mode":"AI"}
{"timestamp":"2026-09-25T20:37:54+00:00","event":"pipeline_check","telegram_user_id":504207801,"telegram_message_id":692187,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T20:37:54+00:00","event":"ai_skipped","telegram_user_id":504207801,"telegram_message_id":692187,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T20:38:08+00:00","event":"support_mode_check","telegram_user_id":504207801,"telegram_message_id":692188,"support_mode":"AI"}
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{"timestamp":"2026-09-25T20:38:08+00:00","event":"ai_skipped","telegram_user_id":504207801,"telegram_message_id":692188,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
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{"timestamp":"2026-09-25T22:11:59+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":857911821,"telegram_message_id":692206,"contact_id":39701421,"linked_leads_count":2}
{"timestamp":"2026-09-25T22:12:00+00:00","event":"contact_lead_checked","telegram_user_id":857911821,"telegram_message_id":692206,"contact_id":39701421,"amo_lead_id":39227269,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-25T22:12:00+00:00","event":"contact_lead_checked","telegram_user_id":857911821,"telegram_message_id":692206,"contact_id":39701421,"amo_lead_id":39243969,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-25T22:12:00+00:00","event":"contact_ai_lead_found","telegram_user_id":857911821,"telegram_message_id":692206,"contact_id":39701421,"amo_lead_id":39243969,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-25T22:12:00+00:00","event":"pipeline_check","telegram_user_id":857911821,"telegram_message_id":692206,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-25T22:12:00+00:00","event":"ai_request","telegram_user_id":857911821,"telegram_message_id":692206,"message":"Здравствуйте ! \nСправка наконец получена.\nМне нужно будет отвезти ее к вам, чтобы начать практику?\n\nПодскажите, вы говорили что пролонгация стоит 10.000, потом цена повысилась до 15.000. Я делала справку, пришлось очень много возиться с ней, можем мы могли бы сделать ту цену которая была изначально? А то итак очень дорого получилось , и если честно я тогда даже не знала что занятия в доступе только полгода. Это было неожиданностью."}
{"timestamp":"2026-09-25T22:12:08+00:00","event":"ai_response","telegram_user_id":857911821,"telegram_message_id":692206,"duration_ms":7545,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-25T22:12:08+00:00","event":"handoff_requested","telegram_user_id":857911821,"telegram_message_id":692206,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-25T22:12:08+00:00","event":"handoff_mode_changed","telegram_user_id":857911821,"telegram_message_id":692206,"first_handoff":false}
{"timestamp":"2026-09-25T22:12:08+00:00","event":"handoff_telegram_message_sent","telegram_user_id":857911821,"telegram_message_id":692206}
{"timestamp":"2026-09-25T22:12:08+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":857911821,"telegram_message_id":692206}
{"timestamp":"2026-09-25T22:12:24+00:00","event":"support_mode_check","telegram_user_id":857911821,"telegram_message_id":692209,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-25T22:12:34+00:00","event":"support_mode_check","telegram_user_id":857911821,"telegram_message_id":692210,"support_mode":"HUMAN"}
{"timestamp":"2026-09-25T22:12:34+00:00","event":"ai_skipped","telegram_user_id":857911821,"telegram_message_id":692210,"reason":"support_mode_human"}
{"timestamp":"2026-09-26T03:36:02+00:00","event":"support_mode_check","telegram_user_id":8155433580,"telegram_message_id":692213,"support_mode":"AI"}
{"timestamp":"2026-09-26T03:36:02+00:00","event":"pipeline_missing_in_db","telegram_user_id":8155433580,"telegram_message_id":692213,"amo_lead_id":null}
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{"timestamp":"2026-09-26T03:36:03+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":8155433580,"telegram_message_id":692213,"amo_lead_id":42594389,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-26T03:36:03+00:00","event":"pipeline_check","telegram_user_id":8155433580,"telegram_message_id":692213,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-26T03:36:03+00:00","event":"ai_request","telegram_user_id":8155433580,"telegram_message_id":692213,"message":"Здравствуйте не могу войти приложении хочу водить с планшета не помню логин и пароль  ссылку можно ли получить"}
{"timestamp":"2026-09-26T03:36:14+00:00","event":"ai_response","telegram_user_id":8155433580,"telegram_message_id":692213,"duration_ms":10484,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-26T03:36:14+00:00","event":"handoff_requested","telegram_user_id":8155433580,"telegram_message_id":692213,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-26T03:36:14+00:00","event":"handoff_mode_changed","telegram_user_id":8155433580,"telegram_message_id":692213,"first_handoff":false}
{"timestamp":"2026-09-26T03:36:14+00:00","event":"handoff_telegram_message_sent","telegram_user_id":8155433580,"telegram_message_id":692213}
{"timestamp":"2026-09-26T03:36:14+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":8155433580,"telegram_message_id":692213}
{"timestamp":"2026-09-26T03:36:24+00:00","event":"support_mode_check","telegram_user_id":8155433580,"telegram_message_id":692216,"support_mode":"HUMAN"}
{"timestamp":"2026-09-26T03:36:24+00:00","event":"ai_skipped","telegram_user_id":8155433580,"telegram_message_id":692216,"reason":"support_mode_human"}
{"timestamp":"2026-09-26T06:01:27+00:00","event":"support_mode_check","telegram_user_id":799874693,"telegram_message_id":692223,"support_mode":"AI"}
{"timestamp":"2026-09-26T06:01:27+00:00","event":"pipeline_check","telegram_user_id":799874693,"telegram_message_id":692223,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-26T06:01:27+00:00","event":"ai_request","telegram_user_id":799874693,"telegram_message_id":692223,"message":"Здравствуйте! Я бы хотела подать на налоговый вычет"}
{"timestamp":"2026-09-26T06:01:40+00:00","event":"ai_response","telegram_user_id":799874693,"telegram_message_id":692223,"duration_ms":12591,"action":"ANSWER","answer":"Справку для налогового вычета можно подготовить после завершения курса обучения. Вычет — это возможность вернуть часть стоимости обучения, а не скидка при покупке."}
{"timestamp":"2026-09-26T06:01:40+00:00","event":"telegram_ai_answer_sent","telegram_user_id":799874693,"telegram_message_id":692223,"answer":"Справку для налогового вычета можно подготовить после завершения курса обучения. Вычет — это возможность вернуть часть стоимости обучения, а не скидка при покупке."}
{"timestamp":"2026-09-26T06:01:41+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":799874693,"telegram_message_id":692223}
{"timestamp":"2026-09-26T06:23:39+00:00","event":"support_mode_check","telegram_user_id":7413775179,"telegram_message_id":692226,"support_mode":"AI"}
{"timestamp":"2026-09-26T06:23:39+00:00","event":"pipeline_check","telegram_user_id":7413775179,"telegram_message_id":692226,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-26T06:23:39+00:00","event":"ai_request","telegram_user_id":7413775179,"telegram_message_id":692226,"message":"Приветствую, сегодня работаете?"}
{"timestamp":"2026-09-26T06:25:39+00:00","event":"ai_error","telegram_user_id":7413775179,"telegram_message_id":692226,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-26T06:25:39+00:00","event":"ai_error_handoff_sent","telegram_user_id":7413775179,"telegram_message_id":692226}
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{"timestamp":"2026-09-26T07:48:53+00:00","event":"ai_request","telegram_user_id":805895080,"telegram_message_id":692332,"message":"Добрый день. \nУ меня сдан внутренний экзамен. Какой у меня дальнейший план действий?"}
{"timestamp":"2026-09-26T07:49:30+00:00","event":"ai_response","telegram_user_id":805895080,"telegram_message_id":692332,"duration_ms":36986,"action":"ANSWER","answer":"Добрый день! Чтобы перейти к экзаменам ГИБДД, нужно сдать оба внутренних экзамена: теоретический и практический. Если сдан только один, следующий этап — второй внутренний экзамен. Вы уже сдали оба?"}
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{"timestamp":"2026-09-26T10:58:25+00:00","event":"ai_skipped","telegram_user_id":481093766,"telegram_message_id":692577,"reason":"support_mode_human"}
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{"timestamp":"2026-09-26T11:01:17+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":228075135,"telegram_message_id":692582,"contact_id":39318601,"linked_leads_count":2}
{"timestamp":"2026-09-26T11:01:17+00:00","event":"contact_lead_checked","telegram_user_id":228075135,"telegram_message_id":692582,"contact_id":39318601,"amo_lead_id":38803399,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-26T11:01:18+00:00","event":"contact_lead_checked","telegram_user_id":228075135,"telegram_message_id":692582,"contact_id":39318601,"amo_lead_id":38804549,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-26T11:01:18+00:00","event":"contact_ai_lead_found","telegram_user_id":228075135,"telegram_message_id":692582,"contact_id":39318601,"amo_lead_id":38804549,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-26T11:01:18+00:00","event":"pipeline_check","telegram_user_id":228075135,"telegram_message_id":692582,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-26T11:01:18+00:00","event":"ai_request","telegram_user_id":228075135,"telegram_message_id":692582,"message":"Здравствуйте! Я наконец-то вернулся и могу заняться вопросом, уточните пж если заранее внесу пролонгацию она автоматически продлится? И уточните пж куда оплатить"}
{"timestamp":"2026-09-26T11:01:45+00:00","event":"ai_response","telegram_user_id":228075135,"telegram_message_id":692582,"duration_ms":26934,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-26T11:01:45+00:00","event":"handoff_requested","telegram_user_id":228075135,"telegram_message_id":692582,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-26T11:01:45+00:00","event":"handoff_mode_changed","telegram_user_id":228075135,"telegram_message_id":692582,"first_handoff":false}
{"timestamp":"2026-09-26T11:01:45+00:00","event":"handoff_telegram_message_sent","telegram_user_id":228075135,"telegram_message_id":692582}
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{"timestamp":"2026-09-26T11:02:22+00:00","event":"support_mode_check","telegram_user_id":504207801,"telegram_message_id":692588,"support_mode":"HUMAN"}
{"timestamp":"2026-09-26T11:02:22+00:00","event":"ai_skipped","telegram_user_id":504207801,"telegram_message_id":692588,"reason":"support_mode_human"}
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{"timestamp":"2026-09-26T11:03:06+00:00","event":"ai_skipped","telegram_user_id":1038325166,"telegram_message_id":692590,"reason":"support_mode_human"}
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{"timestamp":"2026-09-26T11:07:57+00:00","event":"pipeline_check","telegram_user_id":5208529050,"telegram_message_id":692594,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-26T11:07:57+00:00","event":"ai_skipped","telegram_user_id":5208529050,"telegram_message_id":692594,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-26T11:14:05+00:00","event":"support_mode_check","telegram_user_id":297396185,"telegram_message_id":692609,"support_mode":"HUMAN"}
{"timestamp":"2026-09-26T11:14:05+00:00","event":"ai_skipped","telegram_user_id":297396185,"telegram_message_id":692609,"reason":"support_mode_human"}
{"timestamp":"2026-09-26T11:14:51+00:00","event":"support_mode_check","telegram_user_id":924485736,"telegram_message_id":692611,"support_mode":"AI"}
{"timestamp":"2026-09-26T11:14:51+00:00","event":"pipeline_check","telegram_user_id":924485736,"telegram_message_id":692611,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-26T11:14:51+00:00","event":"ai_request","telegram_user_id":924485736,"telegram_message_id":692611,"message":"здравствуйте, что там с подачей документов? как узнать очередь и запись"}
{"timestamp":"2026-09-26T11:14:56+00:00","event":"ai_response","telegram_user_id":924485736,"telegram_message_id":692611,"duration_ms":5227,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-26T11:14:56+00:00","event":"handoff_requested","telegram_user_id":924485736,"telegram_message_id":692611,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-26T11:14:56+00:00","event":"handoff_mode_changed","telegram_user_id":924485736,"telegram_message_id":692611,"first_handoff":false}
{"timestamp":"2026-09-26T11:14:56+00:00","event":"handoff_telegram_message_sent","telegram_user_id":924485736,"telegram_message_id":692611}
{"timestamp":"2026-09-26T11:14:57+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":924485736,"telegram_message_id":692611}
{"timestamp":"2026-09-26T11:16:18+00:00","event":"support_mode_check","telegram_user_id":923096914,"telegram_message_id":692616,"support_mode":"AI"}
{"timestamp":"2026-09-26T11:16:18+00:00","event":"pipeline_check","telegram_user_id":923096914,"telegram_message_id":692616,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-26T11:16:18+00:00","event":"ai_request","telegram_user_id":923096914,"telegram_message_id":692616,"message":"Нет, спасибо"}
{"timestamp":"2026-09-26T11:16:24+00:00","event":"ai_response","telegram_user_id":923096914,"telegram_message_id":692616,"duration_ms":5717,"action":"ANSWER","answer":"Пожалуйста! Если появятся вопросы, обращайтесь."}
{"timestamp":"2026-09-26T11:16:24+00:00","event":"telegram_ai_answer_sent","telegram_user_id":923096914,"telegram_message_id":692616,"answer":"Пожалуйста! Если появятся вопросы, обращайтесь."}
{"timestamp":"2026-09-26T11:16:24+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":923096914,"telegram_message_id":692616}
{"timestamp":"2026-09-26T11:16:44+00:00","event":"support_mode_check","telegram_user_id":504207801,"telegram_message_id":692619,"support_mode":"HUMAN"}
{"timestamp":"2026-09-26T11:16:44+00:00","event":"ai_skipped","telegram_user_id":504207801,"telegram_message_id":692619,"reason":"support_mode_human"}
{"timestamp":"2026-09-26T11:17:20+00:00","event":"support_mode_check","telegram_user_id":428199855,"telegram_message_id":692620,"support_mode":"AI"}
{"timestamp":"2026-09-26T11:17:20+00:00","event":"pipeline_check","telegram_user_id":428199855,"telegram_message_id":692620,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-26T11:17:20+00:00","event":"ai_request","telegram_user_id":428199855,"telegram_message_id":692620,"message":"здравствуйте! У меня пройден внутренний экзамен - можете подсказать следующий план действий? Вы передаете мои документы в ГИБДД?"}
{"timestamp":"2026-09-26T11:17:41+00:00","event":"ai_response","telegram_user_id":428199855,"telegram_message_id":692620,"duration_ms":20733,"action":"ANSWER","answer":"Здравствуйте! Если сданы **оба внутренних экзамена** и выполнена полная оплата, можно выбрать один из двух вариантов:\n\n- **Сдача через автошколу** — мы подаём документы в ГИБДД и сопровождаем вас до полной сдачи экзаменов. Теория бесплатна, первая попытка практики на автомобиле автошколы — бесплатно.\n- **Самостоятельная сдача** — нужно заранее согласовать выдачу документов, уточнить офис и забрать их в среду или субботу, подписав получение.\n\nЕсли вы прошли только один внутренний экзамен, сначала нужно сдать второй."}
{"timestamp":"2026-09-26T11:17:41+00:00","event":"telegram_ai_answer_sent","telegram_user_id":428199855,"telegram_message_id":692620,"answer":"Здравствуйте! Если сданы **оба внутренних экзамена** и выполнена полная оплата, можно выбрать один из двух вариантов:\n\n- **Сдача через автошколу** — мы подаём документы в ГИБДД и сопровождаем вас до полной сдачи экзаменов. Теория бесплатна, первая попытка практики на автомобиле автошколы — бесплатно.\n- **Самостоятельная сдача** — нужно заранее согласовать выдачу документов, уточнить офис и забрать их в среду или субботу, подписав получение.\n\nЕсли вы прошли только один внутренний экзамен, сначала нужно сдать второй."}
{"timestamp":"2026-09-26T11:17:41+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":428199855,"telegram_message_id":692620}
{"timestamp":"2026-09-26T11:18:24+00:00","event":"support_mode_check","telegram_user_id":428199855,"telegram_message_id":692624,"support_mode":"HUMAN"}
{"timestamp":"2026-09-26T11:18:24+00:00","event":"ai_skipped","telegram_user_id":428199855,"telegram_message_id":692624,"reason":"support_mode_human"}
{"timestamp":"2026-09-26T11:19:28+00:00","event":"support_mode_check","telegram_user_id":428199855,"telegram_message_id":692625,"support_mode":"HUMAN"}
{"timestamp":"2026-09-26T11:19:28+00:00","event":"ai_skipped","telegram_user_id":428199855,"telegram_message_id":692625,"reason":"support_mode_human"}
{"timestamp":"2026-09-26T11:21:30+00:00","event":"support_mode_check","telegram_user_id":693592576,"telegram_message_id":692629,"support_mode":"HUMAN"}
{"timestamp":"2026-09-26T11:21:30+00:00","event":"ai_skipped","telegram_user_id":693592576,"telegram_message_id":692629,"reason":"support_mode_human"}
{"timestamp":"2026-09-26T11:24:14+00:00","event":"support_mode_check","telegram_user_id":504207801,"telegram_message_id":692630,"support_mode":"HUMAN"}
{"timestamp":"2026-09-26T11:24:14+00:00","event":"ai_skipped","telegram_user_id":504207801,"telegram_message_id":692630,"reason":"support_mode_human"}
{"timestamp":"2026-09-26T11:26:56+00:00","event":"support_mode_check","telegram_user_id":504207801,"telegram_message_id":692639,"support_mode":"HUMAN"}
{"timestamp":"2026-09-26T11:26:56+00:00","event":"ai_skipped","telegram_user_id":504207801,"telegram_message_id":692639,"reason":"support_mode_human"}
{"timestamp":"2026-09-26T11:33:42+00:00","event":"support_mode_check","telegram_user_id":805895080,"telegram_message_id":692649,"support_mode":"AI"}
{"timestamp":"2026-09-26T11:33:42+00:00","event":"pipeline_check","telegram_user_id":805895080,"telegram_message_id":692649,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-26T11:33:42+00:00","event":"ai_request","telegram_user_id":805895080,"telegram_message_id":692649,"message":"Подскажите, изменилась ли ситуация?"}
{"timestamp":"2026-09-26T11:33:47+00:00","event":"ai_response","telegram_user_id":805895080,"telegram_message_id":692649,"duration_ms":5579,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-26T11:33:47+00:00","event":"handoff_requested","telegram_user_id":805895080,"telegram_message_id":692649,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-26T11:33:47+00:00","event":"handoff_mode_changed","telegram_user_id":805895080,"telegram_message_id":692649,"first_handoff":false}
{"timestamp":"2026-09-26T11:33:48+00:00","event":"handoff_telegram_message_sent","telegram_user_id":805895080,"telegram_message_id":692649}
{"timestamp":"2026-09-26T11:33:48+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":805895080,"telegram_message_id":692649}
{"timestamp":"2026-09-26T11:39:42+00:00","event":"support_mode_check","telegram_user_id":1495716121,"telegram_message_id":692654,"support_mode":"AI"}
{"timestamp":"2026-09-26T11:39:42+00:00","event":"pipeline_check","telegram_user_id":1495716121,"telegram_message_id":692654,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-26T11:39:42+00:00","event":"ai_request","telegram_user_id":1495716121,"telegram_message_id":692654,"message":"здравствуйте, у меня все равно не получается зайти"}
{"timestamp":"2026-09-26T11:40:26+00:00","event":"ai_response","telegram_user_id":1495716121,"telegram_message_id":692654,"duration_ms":44170,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-26T11:40:26+00:00","event":"handoff_requested","telegram_user_id":1495716121,"telegram_message_id":692654,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-26T11:40:27+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1495716121,"telegram_message_id":692654}
{"timestamp":"2026-09-26T11:48:14+00:00","event":"support_mode_check","telegram_user_id":8099341003,"telegram_message_id":692684,"support_mode":"AI"}
{"timestamp":"2026-09-26T11:48:14+00:00","event":"pipeline_missing_in_db","telegram_user_id":8099341003,"telegram_message_id":692684,"amo_lead_id":null}
{"timestamp":"2026-09-26T11:48:14+00:00","event":"legacy_leadid_check","telegram_user_id":8099341003,"telegram_message_id":692684,"legacy_leadid":"41792871"}
{"timestamp":"2026-09-26T11:48:16+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":8099341003,"telegram_message_id":692684,"contact_id":41792871,"linked_leads_count":2}
{"timestamp":"2026-09-26T11:48:16+00:00","event":"contact_lead_checked","telegram_user_id":8099341003,"telegram_message_id":692684,"contact_id":41792871,"amo_lead_id":41574153,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-26T11:48:17+00:00","event":"contact_lead_checked","telegram_user_id":8099341003,"telegram_message_id":692684,"contact_id":41792871,"amo_lead_id":41623187,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-26T11:48:17+00:00","event":"contact_ai_lead_found","telegram_user_id":8099341003,"telegram_message_id":692684,"contact_id":41792871,"amo_lead_id":41623187,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-26T11:48:17+00:00","event":"pipeline_check","telegram_user_id":8099341003,"telegram_message_id":692684,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-26T11:48:17+00:00","event":"ai_request","telegram_user_id":8099341003,"telegram_message_id":692684,"message":"Здравствуйте,  подскажите пожалуйста,  я сдала теоретический экзамен"}
{"timestamp":"2026-09-26T11:50:17+00:00","event":"ai_error","telegram_user_id":8099341003,"telegram_message_id":692684,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-26T11:50:17+00:00","event":"ai_error_handoff_sent","telegram_user_id":8099341003,"telegram_message_id":692684}
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{"timestamp":"2026-09-26T11:56:17+00:00","event":"ai_skipped","telegram_user_id":866925432,"telegram_message_id":692710,"reason":"support_mode_human"}
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{"timestamp":"2026-09-26T11:58:56+00:00","event":"ai_skipped","telegram_user_id":504207801,"telegram_message_id":692713,"reason":"support_mode_human"}
{"timestamp":"2026-09-26T12:01:29+00:00","event":"support_mode_check","telegram_user_id":504207801,"telegram_message_id":692719,"support_mode":"HUMAN"}
{"timestamp":"2026-09-26T12:01:29+00:00","event":"ai_skipped","telegram_user_id":504207801,"telegram_message_id":692719,"reason":"support_mode_human"}
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{"timestamp":"2026-09-26T12:04:27+00:00","event":"ai_skipped","telegram_user_id":706879725,"telegram_message_id":692734,"reason":"support_mode_human"}
{"timestamp":"2026-09-26T12:04:43+00:00","event":"support_mode_check","telegram_user_id":504207801,"telegram_message_id":692736,"support_mode":"HUMAN"}
{"timestamp":"2026-09-26T12:04:43+00:00","event":"ai_skipped","telegram_user_id":504207801,"telegram_message_id":692736,"reason":"support_mode_human"}
{"timestamp":"2026-09-26T12:05:03+00:00","event":"support_mode_check","telegram_user_id":287733691,"telegram_message_id":692737,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-26T12:07:38+00:00","event":"ai_skipped","telegram_user_id":560108434,"telegram_message_id":692740,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-26T12:10:20+00:00","event":"support_mode_check","telegram_user_id":504207801,"telegram_message_id":692750,"support_mode":"HUMAN"}
{"timestamp":"2026-09-26T12:10:20+00:00","event":"ai_skipped","telegram_user_id":504207801,"telegram_message_id":692750,"reason":"support_mode_human"}
{"timestamp":"2026-09-26T12:12:41+00:00","event":"support_mode_check","telegram_user_id":1117764143,"telegram_message_id":692755,"support_mode":"AI"}
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{"timestamp":"2026-09-26T13:10:21+00:00","event":"ai_request","telegram_user_id":761186377,"telegram_message_id":692899,"message":"добрый день. Хочу снова сдать тестирование. Откройте пожалуйста доступ"}
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{"timestamp":"2026-09-26T13:34:15+00:00","event":"ai_request","telegram_user_id":628115792,"telegram_message_id":692931,"message":"добрый день!\nда, я обязательно буду продлевать договор, так как за 4 дня точно не успею посмотреть всю теорию и откатать занятия (очень плотный график, к сожалению, так и не успела начать :'( )"}
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{"timestamp":"2026-09-26T13:35:54+00:00","event":"ai_request","telegram_user_id":757068448,"telegram_message_id":692937,"message":"Добрый день, подскажите, пожалуйста, можно ли перенести дату внутреннего экзамена?\nСейчас у меня указано 28.09, но я не знала, что там ограничение по времени, только сейчас это обнаружила, не успела морально подготовиться"}
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{"timestamp":"2026-09-26T14:16:11+00:00","event":"ai_skipped","telegram_user_id":1109173439,"telegram_message_id":692966,"reason":"support_mode_human"}
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{"timestamp":"2026-09-26T14:21:07+00:00","event":"ai_skipped","telegram_user_id":1953968218,"telegram_message_id":692982,"reason":"support_mode_human"}
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{"timestamp":"2026-09-26T14:23:52+00:00","event":"ai_skipped","telegram_user_id":1953968218,"telegram_message_id":692985,"reason":"support_mode_human"}
{"timestamp":"2026-09-26T14:24:19+00:00","event":"support_mode_check","telegram_user_id":857911821,"telegram_message_id":692986,"support_mode":"AI"}
{"timestamp":"2026-09-26T14:24:19+00:00","event":"pipeline_check","telegram_user_id":857911821,"telegram_message_id":692986,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-26T14:24:19+00:00","event":"ai_request","telegram_user_id":857911821,"telegram_message_id":692986,"message":"Поняла, хорошо\nПролонгация новая будет на 6 месяцев?"}
{"timestamp":"2026-09-26T14:24:37+00:00","event":"ai_response","telegram_user_id":857911821,"telegram_message_id":692986,"duration_ms":18602,"action":"ANSWER","answer":"Да, обычно новая пролонгация оформляется ещё на 6 месяцев."}
{"timestamp":"2026-09-26T14:24:37+00:00","event":"telegram_ai_answer_sent","telegram_user_id":857911821,"telegram_message_id":692986,"answer":"Да, обычно новая пролонгация оформляется ещё на 6 месяцев."}
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{"timestamp":"2026-09-26T14:32:06+00:00","event":"ai_skipped","telegram_user_id":836358789,"telegram_message_id":693012,"reason":"support_mode_human"}
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{"timestamp":"2026-09-26T14:32:12+00:00","event":"ai_skipped","telegram_user_id":857911821,"telegram_message_id":693013,"reason":"support_mode_human"}
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{"timestamp":"2026-09-26T14:32:35+00:00","event":"ai_request","telegram_user_id":573791646,"telegram_message_id":693014,"message":"Здравствуйте"}
{"timestamp":"2026-09-26T14:32:37+00:00","event":"ai_response","telegram_user_id":573791646,"telegram_message_id":693014,"duration_ms":1902,"action":"ANSWER","answer":"Здравствуйте! Чем можем помочь?"}
{"timestamp":"2026-09-26T14:32:38+00:00","event":"telegram_ai_answer_sent","telegram_user_id":573791646,"telegram_message_id":693014,"answer":"Здравствуйте! Чем можем помочь?"}
{"timestamp":"2026-09-26T14:32:38+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":573791646,"telegram_message_id":693014}
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{"timestamp":"2026-09-26T14:32:40+00:00","event":"ai_skipped","telegram_user_id":573791646,"telegram_message_id":693017,"reason":"support_mode_human"}
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{"timestamp":"2026-09-26T14:32:43+00:00","event":"ai_skipped","telegram_user_id":573791646,"telegram_message_id":693018,"reason":"support_mode_human"}
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{"timestamp":"2026-09-26T14:55:16+00:00","event":"ai_skipped","telegram_user_id":639646294,"telegram_message_id":693037,"reason":"support_mode_human"}
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{"timestamp":"2026-09-26T15:15:20+00:00","event":"ai_skipped","telegram_user_id":504207801,"telegram_message_id":693052,"reason":"support_mode_human"}
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{"timestamp":"2026-09-26T15:16:04+00:00","event":"ai_request","telegram_user_id":708697081,"telegram_message_id":693054,"message":"Добрый вечер, откройте пожалуйста вторую попытку сдачи внутреннего экзамена по теории"}
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{"timestamp":"2026-09-26T15:20:10+00:00","event":"ai_skipped","telegram_user_id":504207801,"telegram_message_id":693065,"reason":"support_mode_human"}
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{"timestamp":"2026-09-26T15:20:19+00:00","event":"ai_skipped","telegram_user_id":504207801,"telegram_message_id":693066,"reason":"support_mode_human"}
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{"timestamp":"2026-09-26T15:22:03+00:00","event":"ai_skipped","telegram_user_id":504207801,"telegram_message_id":693068,"reason":"support_mode_human"}
{"timestamp":"2026-09-26T15:22:19+00:00","event":"support_mode_check","telegram_user_id":504207801,"telegram_message_id":693069,"support_mode":"HUMAN"}
{"timestamp":"2026-09-26T15:22:19+00:00","event":"ai_skipped","telegram_user_id":504207801,"telegram_message_id":693069,"reason":"support_mode_human"}
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{"timestamp":"2026-09-26T15:23:45+00:00","event":"ai_skipped","telegram_user_id":504207801,"telegram_message_id":693071,"reason":"support_mode_human"}
{"timestamp":"2026-09-26T15:24:05+00:00","event":"support_mode_check","telegram_user_id":5185254114,"telegram_message_id":693072,"support_mode":"AI"}
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{"timestamp":"2026-09-26T15:24:05+00:00","event":"ai_skipped","telegram_user_id":5185254114,"telegram_message_id":693072,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-26T15:32:21+00:00","event":"support_mode_check","telegram_user_id":1125146244,"telegram_message_id":693095,"support_mode":"HUMAN"}
{"timestamp":"2026-09-26T15:32:21+00:00","event":"ai_skipped","telegram_user_id":1125146244,"telegram_message_id":693095,"reason":"support_mode_human"}
{"timestamp":"2026-09-26T15:34:14+00:00","event":"support_mode_check","telegram_user_id":1125146244,"telegram_message_id":693098,"support_mode":"HUMAN"}
{"timestamp":"2026-09-26T15:34:14+00:00","event":"ai_skipped","telegram_user_id":1125146244,"telegram_message_id":693098,"reason":"support_mode_human"}
{"timestamp":"2026-09-26T15:35:30+00:00","event":"support_mode_check","telegram_user_id":1125146244,"telegram_message_id":693101,"support_mode":"HUMAN"}
{"timestamp":"2026-09-26T15:35:30+00:00","event":"ai_skipped","telegram_user_id":1125146244,"telegram_message_id":693101,"reason":"support_mode_human"}
{"timestamp":"2026-09-26T15:35:44+00:00","event":"support_mode_check","telegram_user_id":710458458,"telegram_message_id":693102,"support_mode":"AI"}
{"timestamp":"2026-09-26T15:35:44+00:00","event":"pipeline_check","telegram_user_id":710458458,"telegram_message_id":693102,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-26T15:35:44+00:00","event":"ai_request","telegram_user_id":710458458,"telegram_message_id":693102,"message":"Добрый вечер, а сколько в среднем это по времени занимает?"}
{"timestamp":"2026-09-26T15:36:08+00:00","event":"ai_response","telegram_user_id":710458458,"telegram_message_id":693102,"duration_ms":23843,"action":"ANSWER","answer":"Уточните, пожалуйста, что именно вы имеете в виду: обучение целиком, практику или внутренний экзамен?"}
{"timestamp":"2026-09-26T15:36:08+00:00","event":"telegram_ai_answer_sent","telegram_user_id":710458458,"telegram_message_id":693102,"answer":"Уточните, пожалуйста, что именно вы имеете в виду: обучение целиком, практику или внутренний экзамен?"}
{"timestamp":"2026-09-26T15:36:08+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":710458458,"telegram_message_id":693102}
{"timestamp":"2026-09-26T15:36:28+00:00","event":"support_mode_check","telegram_user_id":710458458,"telegram_message_id":693107,"support_mode":"HUMAN"}
{"timestamp":"2026-09-26T15:36:28+00:00","event":"ai_skipped","telegram_user_id":710458458,"telegram_message_id":693107,"reason":"support_mode_human"}
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{"timestamp":"2026-09-26T15:37:16+00:00","event":"ai_skipped","telegram_user_id":710458458,"telegram_message_id":693109,"reason":"support_mode_human"}
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{"timestamp":"2026-09-26T15:39:22+00:00","event":"ai_skipped","telegram_user_id":1117764143,"telegram_message_id":693114,"reason":"support_mode_human"}
{"timestamp":"2026-09-26T15:41:21+00:00","event":"support_mode_check","telegram_user_id":7413775179,"telegram_message_id":693115,"support_mode":"AI"}
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{"timestamp":"2026-09-26T18:55:04+00:00","event":"ai_request","telegram_user_id":7506652846,"telegram_message_id":693287,"message":"Доброго времени суток. По вопросу так и не получил ответа. Прошел весь день.Поясните в чем собственно сложность ответа?"}
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{"timestamp":"2026-09-26T19:44:41+00:00","event":"pipeline_check","telegram_user_id":1490685462,"telegram_message_id":693313,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-26T19:44:41+00:00","event":"ai_request","telegram_user_id":1490685462,"telegram_message_id":693313,"message":"Как записать на сдачу теорию?"}
{"timestamp":"2026-09-26T19:45:30+00:00","event":"ai_response","telegram_user_id":1490685462,"telegram_message_id":693313,"duration_ms":48785,"action":"ANSWER","answer":"После прохождения 100% теории внутренний теоретический экзамен открывается в приложении или веб-версии. Сдайте его дистанционно там."}
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{"timestamp":"2026-09-26T19:53:05+00:00","event":"support_mode_check","telegram_user_id":644605282,"telegram_message_id":693316,"support_mode":"AI"}
{"timestamp":"2026-09-26T19:53:05+00:00","event":"pipeline_check","telegram_user_id":644605282,"telegram_message_id":693316,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-26T19:53:05+00:00","event":"ai_request","telegram_user_id":644605282,"telegram_message_id":693316,"message":"Здравствуйте! Хотела бы уточнить несколько вопросов по поводу обучения.\n\nВ первую очередь — по занятиям на мотоцикле. Подскажите, пожалуйста, есть ли возможность сменить мотошколу/площадку или преподавателя?\n\nНа данный момент я отходила три занятия. Первое мне очень понравилось: поскольку я новичок и раньше не ездила на мотоцикле, преподаватель уделял мне достаточно внимания, объяснял и помогал. После него у меня остались очень хорошие впечатления.\n\nК сожалению, второе и третье занятия прошли совсем иначе.  Всё второе занятие я каталась самостоятельно, без внимания со стороны своего преподавателя. В какой-то момент мне даже пришлось обращаться за помощью к преподавателю другой автошколы на соседней площадке, потому что моего преподавателя рядом не было — насколько я поняла, он занимался с другим учеником.\n\nОтдельный вопрос — состояние мотоцикла. На первом занятии я ездила на другом мотоцикле, и подобных проблем не было. На втором и третьем занятиях мне дали мотоцикл в довольно грустном состоянии, с обмотанными скотчем, чтобы ездить бещ скоростей, который постоянно глох (хотя как вы мне говорили все механические средства у вас в хорошем состоянии). На третьем занятии ситуация повторилась: мотоцикл снова заглох, а преподаватель моей школы сказал, что глохнуть он не будет. В итоге мне опять помогал преподаватель другой мотошколы, тк моего не было снова на площадке. Поскольку я не его ученица, общение было довольно грубым, и ситуация оказалась настолько неприятной, что в какой-то момент мне хотелось просто уйти с занятия.\n\nТолько примерно за 20 минут до окончания третьего занятия ко мне подошла девушка-преподаватель, которая наконец уделила мне внимание и показала, как выполнять восьмёрку и заезжать на доску. Благодаря ей впечатление от занятия немного сгладилось, и ей за это действительно большое спасибо.\n\nНо в целом после второго занятия я ушла расстроенной, а после третьего у меня остались очень смешанные чувства. Поэтому хотелось бы понять: нормально ли, что новичка могут практически на всё занятие оставить заниматься самостоятельно? В чём тогда заключается работа преподавателя и как предполагается подготовить человека к экзамену за четыре занятия, входящие в пакет, который мне предлагали самостоятельно?\n\nЯ понимаю, что преподаватель не обязан стоять рядом со мной каждую минуту, но мне кажется странной ситуация, когда своего преподавателя приходится искать, а с проблемами с мотоциклом мне второй раз помогает сотрудник вообще другой мотошколы.\n\nИзначально при покупке обучения мне предлагали площадку в Ясенево, и, насколько я помню, вы тогда нашли там преподавателя. Как сейчас с этим обстоят дела? Можно ли перевести мои оставшиеся занятия туда либо предложить другую площадку/преподавателя рядом? Хотелось бы продолжить обучение, но в текущем формате занятия, к сожалению, скорее отбивают желание заниматься.\n\nК преподавателю по автомобилю при этом никаких вопросов нет — там меня всё усупер.\n\nИ ещё очень важный для меня вопрос по получению водительского удостоверения.\n\nКогда я покупала обучение, я заранее предупреждала, что мне необходимо получить права в этом году, поскольку я уезжаю за границу. Я подавалась одновременно на категории А и B. Преподаватель по автомобилю сказал мне, что если я в этом году не успею сдать категорию А, то не смогу получить удостоверение только с категорией B.\n\nДля меня это критичный момент, поскольку при покупке обучения я отдельно предупреждала, что категорию B мне в любом случае необходимо получить в этом году, независимо от того, успею ли я закончить категорию А.\n\nПодскажите, пожалуйста, действительно ли в моей ситуации нельзя получить водительское удостоверение с открытой категорией B, если категория А к этому моменту ещё не будет сдана, тк я не успеваю скорец всего в мотосезон? И какие варианты есть в таком случае?\n\nИ второй вопрос по экзаменам: если в этом году я сдам теорию и практический экзамен по одной из категорий, но не успею закончить вторую, что именно мне потребуется сдавать в следующем году? Сохранится ли результат теоретического экзамена и в течение какого срока он действует?"}
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{"timestamp":"2026-09-26T20:47:16+00:00","event":"ai_request","telegram_user_id":1535519747,"telegram_message_id":693359,"message":"1. озерная \n2. вечернее время занятий( с 15:30)"}
{"timestamp":"2026-09-26T20:47:42+00:00","event":"ai_response","telegram_user_id":1535519747,"telegram_message_id":693359,"duration_ms":26105,"action":"ANSWER","answer":"Учтём пожелания: локация — «Озёрная», время занятий — с 15:30. После допуска к практике и выбора локации инструктора назначают по вторникам и пятницам, а первое занятие обычно начинается через 1–2 недели после назначения."}
{"timestamp":"2026-09-26T20:47:42+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1535519747,"telegram_message_id":693359,"answer":"Учтём пожелания: локация — «Озёрная», время занятий — с 15:30. После допуска к практике и выбора локации инструктора назначают по вторникам и пятницам, а первое занятие обычно начинается через 1–2 недели после назначения."}
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{"timestamp":"2026-09-26T21:49:29+00:00","event":"ai_request","telegram_user_id":120235226,"telegram_message_id":693369,"message":"Так и не открылся доступ"}
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{"timestamp":"2026-09-27T09:00:13+00:00","event":"contact_lead_checked","telegram_user_id":1987356893,"telegram_message_id":693509,"contact_id":41628053,"amo_lead_id":41358821,"amo_pipeline_id":4311799}
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{"timestamp":"2026-09-27T09:00:15+00:00","event":"contact_ai_lead_found","telegram_user_id":1987356893,"telegram_message_id":693509,"contact_id":41628053,"amo_lead_id":41359531,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-27T09:00:15+00:00","event":"pipeline_check","telegram_user_id":1987356893,"telegram_message_id":693509,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T09:00:15+00:00","event":"ai_request","telegram_user_id":1987356893,"telegram_message_id":693509,"message":"Добрый день! Когда заканчивается действие договора?"}
{"timestamp":"2026-09-27T09:00:37+00:00","event":"ai_response","telegram_user_id":1987356893,"telegram_message_id":693509,"duration_ms":21778,"action":"ANSWER","answer":"Если речь о сопровождении при самостоятельной сдаче, сотрудничество заканчивается в момент подписания получения документов.\n\nДосрочно расторгнуть оферту можно по соглашению сторон — датой расторжения будет дата его подписания."}
{"timestamp":"2026-09-27T09:00:37+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1987356893,"telegram_message_id":693509,"answer":"Если речь о сопровождении при самостоятельной сдаче, сотрудничество заканчивается в момент подписания получения документов.\n\nДосрочно расторгнуть оферту можно по соглашению сторон — датой расторжения будет дата его подписания."}
{"timestamp":"2026-09-27T09:00:37+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1987356893,"telegram_message_id":693509}
{"timestamp":"2026-09-27T09:28:55+00:00","event":"support_mode_check","telegram_user_id":8155433580,"telegram_message_id":693530,"support_mode":"AI"}
{"timestamp":"2026-09-27T09:28:55+00:00","event":"pipeline_check","telegram_user_id":8155433580,"telegram_message_id":693530,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T09:28:55+00:00","event":"ai_request","telegram_user_id":8155433580,"telegram_message_id":693530,"message":"Здравствуйте планшете устанол хочу водить  так как  на телефоне не получается с меня требуют логин и пароль . не помню что делать"}
{"timestamp":"2026-09-27T09:29:00+00:00","event":"ai_response","telegram_user_id":8155433580,"telegram_message_id":693530,"duration_ms":4607,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-27T09:29:00+00:00","event":"handoff_requested","telegram_user_id":8155433580,"telegram_message_id":693530,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-27T09:29:00+00:00","event":"handoff_mode_changed","telegram_user_id":8155433580,"telegram_message_id":693530,"first_handoff":false}
{"timestamp":"2026-09-27T09:29:00+00:00","event":"handoff_telegram_message_sent","telegram_user_id":8155433580,"telegram_message_id":693530}
{"timestamp":"2026-09-27T09:29:00+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":8155433580,"telegram_message_id":693530}
{"timestamp":"2026-09-27T09:34:37+00:00","event":"support_mode_check","telegram_user_id":1842795395,"telegram_message_id":693537,"support_mode":"HUMAN"}
{"timestamp":"2026-09-27T09:34:37+00:00","event":"ai_skipped","telegram_user_id":1842795395,"telegram_message_id":693537,"reason":"support_mode_human"}
{"timestamp":"2026-09-27T09:36:48+00:00","event":"support_mode_check","telegram_user_id":1987100401,"telegram_message_id":693539,"support_mode":"HUMAN"}
{"timestamp":"2026-09-27T09:36:48+00:00","event":"ai_skipped","telegram_user_id":1987100401,"telegram_message_id":693539,"reason":"support_mode_human"}
{"timestamp":"2026-09-27T09:37:06+00:00","event":"support_mode_check","telegram_user_id":1987100401,"telegram_message_id":693541,"support_mode":"HUMAN"}
{"timestamp":"2026-09-27T09:37:06+00:00","event":"ai_skipped","telegram_user_id":1987100401,"telegram_message_id":693541,"reason":"support_mode_human"}
{"timestamp":"2026-09-27T09:44:02+00:00","event":"support_mode_check","telegram_user_id":1987100401,"telegram_message_id":693551,"support_mode":"HUMAN"}
{"timestamp":"2026-09-27T09:44:02+00:00","event":"ai_skipped","telegram_user_id":1987100401,"telegram_message_id":693551,"reason":"support_mode_human"}
{"timestamp":"2026-09-27T09:44:16+00:00","event":"support_mode_check","telegram_user_id":1987100401,"telegram_message_id":693552,"support_mode":"HUMAN"}
{"timestamp":"2026-09-27T09:44:16+00:00","event":"ai_skipped","telegram_user_id":1987100401,"telegram_message_id":693552,"reason":"support_mode_human"}
{"timestamp":"2026-09-27T09:54:37+00:00","event":"support_mode_check","telegram_user_id":504201923,"telegram_message_id":693561,"support_mode":"AI"}
{"timestamp":"2026-09-27T09:54:37+00:00","event":"pipeline_missing_in_db","telegram_user_id":504201923,"telegram_message_id":693561,"amo_lead_id":null}
{"timestamp":"2026-09-27T09:54:37+00:00","event":"legacy_leadid_check","telegram_user_id":504201923,"telegram_message_id":693561,"legacy_leadid":"42000773"}
{"timestamp":"2026-09-27T09:54:38+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":504201923,"telegram_message_id":693561,"amo_lead_id":42000773,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-27T09:54:38+00:00","event":"pipeline_check","telegram_user_id":504201923,"telegram_message_id":693561,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T09:54:38+00:00","event":"ai_request","telegram_user_id":504201923,"telegram_message_id":693561,"message":"Добрый день! Подскажите , по какому адресу нужно заносить справку?"}
{"timestamp":"2026-09-27T09:54:46+00:00","event":"ai_response","telegram_user_id":504201923,"telegram_message_id":693561,"duration_ms":7720,"action":"ANSWER","answer":"Оригинал справки 003-В/у нужно привезти в офис автошколы. Предварительная запись не требуется. Актуальные адреса офисов у метро «Технопарк» и «Достоевская» можно посмотреть в разделе «Контакты» на сайте."}
{"timestamp":"2026-09-27T09:54:46+00:00","event":"telegram_ai_answer_sent","telegram_user_id":504201923,"telegram_message_id":693561,"answer":"Оригинал справки 003-В/у нужно привезти в офис автошколы. Предварительная запись не требуется. Актуальные адреса офисов у метро «Технопарк» и «Достоевская» можно посмотреть в разделе «Контакты» на сайте."}
{"timestamp":"2026-09-27T09:54:46+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":504201923,"telegram_message_id":693561}
{"timestamp":"2026-09-27T10:06:29+00:00","event":"support_mode_check","telegram_user_id":1023153366,"telegram_message_id":693569,"support_mode":"AI"}
{"timestamp":"2026-09-27T10:06:29+00:00","event":"pipeline_missing_in_db","telegram_user_id":1023153366,"telegram_message_id":693569,"amo_lead_id":null}
{"timestamp":"2026-09-27T10:06:29+00:00","event":"legacy_leadid_check","telegram_user_id":1023153366,"telegram_message_id":693569,"legacy_leadid":"42665047"}
{"timestamp":"2026-09-27T10:06:30+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1023153366,"telegram_message_id":693569,"contact_id":42665047,"linked_leads_count":2}
{"timestamp":"2026-09-27T10:06:31+00:00","event":"contact_lead_checked","telegram_user_id":1023153366,"telegram_message_id":693569,"contact_id":42665047,"amo_lead_id":42631291,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-27T10:06:31+00:00","event":"contact_lead_checked","telegram_user_id":1023153366,"telegram_message_id":693569,"contact_id":42665047,"amo_lead_id":42635111,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-27T10:06:31+00:00","event":"contact_ai_lead_found","telegram_user_id":1023153366,"telegram_message_id":693569,"contact_id":42665047,"amo_lead_id":42635111,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-27T10:06:31+00:00","event":"pipeline_check","telegram_user_id":1023153366,"telegram_message_id":693569,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T10:06:31+00:00","event":"ai_request","telegram_user_id":1023153366,"telegram_message_id":693569,"message":"Здравствуйте, я прошёл 50% теории. Хотел бы начать практику"}
{"timestamp":"2026-09-27T10:06:43+00:00","event":"ai_response","telegram_user_id":1023153366,"telegram_message_id":693569,"duration_ms":11805,"action":"ANSWER","answer":"При 50% теории начать практику пока нельзя. Нужно пройти более 50% теории, предоставить оригинал медсправки 003-В/у, а при рассрочке — оплатить третий взнос."}
{"timestamp":"2026-09-27T10:06:43+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1023153366,"telegram_message_id":693569,"answer":"При 50% теории начать практику пока нельзя. Нужно пройти более 50% теории, предоставить оригинал медсправки 003-В/у, а при рассрочке — оплатить третий взнос."}
{"timestamp":"2026-09-27T10:06:43+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1023153366,"telegram_message_id":693569}
{"timestamp":"2026-09-27T10:07:03+00:00","event":"support_mode_check","telegram_user_id":2141215785,"telegram_message_id":693573,"support_mode":"HUMAN"}
{"timestamp":"2026-09-27T10:07:03+00:00","event":"ai_skipped","telegram_user_id":2141215785,"telegram_message_id":693573,"reason":"support_mode_human"}
{"timestamp":"2026-09-27T10:08:00+00:00","event":"support_mode_check","telegram_user_id":199507370,"telegram_message_id":693577,"support_mode":"HUMAN"}
{"timestamp":"2026-09-27T10:08:00+00:00","event":"ai_skipped","telegram_user_id":199507370,"telegram_message_id":693577,"reason":"support_mode_human"}
{"timestamp":"2026-09-27T10:10:11+00:00","event":"support_mode_check","telegram_user_id":1023153366,"telegram_message_id":693578,"support_mode":"HUMAN"}
{"timestamp":"2026-09-27T10:10:11+00:00","event":"ai_skipped","telegram_user_id":1023153366,"telegram_message_id":693578,"reason":"support_mode_human"}
{"timestamp":"2026-09-27T10:11:33+00:00","event":"support_mode_check","telegram_user_id":1144358168,"telegram_message_id":693581,"support_mode":"AI"}
{"timestamp":"2026-09-27T10:11:33+00:00","event":"pipeline_missing_in_db","telegram_user_id":1144358168,"telegram_message_id":693581,"amo_lead_id":"42734173"}
{"timestamp":"2026-09-27T10:11:35+00:00","event":"pipeline_fetched_from_amocrm","telegram_user_id":1144358168,"telegram_message_id":693581,"amo_lead_id":"42734173","amo_pipeline_id":null}
{"timestamp":"2026-09-27T10:11:35+00:00","event":"pipeline_check","telegram_user_id":1144358168,"telegram_message_id":693581,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T10:11:35+00:00","event":"ai_skipped","telegram_user_id":1144358168,"telegram_message_id":693581,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T10:11:59+00:00","event":"support_mode_check","telegram_user_id":1023153366,"telegram_message_id":693583,"support_mode":"HUMAN"}
{"timestamp":"2026-09-27T10:11:59+00:00","event":"ai_skipped","telegram_user_id":1023153366,"telegram_message_id":693583,"reason":"support_mode_human"}
{"timestamp":"2026-09-27T10:14:32+00:00","event":"support_mode_check","telegram_user_id":1144358168,"telegram_message_id":693588,"support_mode":"HUMAN"}
{"timestamp":"2026-09-27T10:14:32+00:00","event":"ai_skipped","telegram_user_id":1144358168,"telegram_message_id":693588,"reason":"support_mode_human"}
{"timestamp":"2026-09-27T10:24:08+00:00","event":"support_mode_check","telegram_user_id":1144358168,"telegram_message_id":693595,"support_mode":"HUMAN"}
{"timestamp":"2026-09-27T10:24:08+00:00","event":"ai_skipped","telegram_user_id":1144358168,"telegram_message_id":693595,"reason":"support_mode_human"}
{"timestamp":"2026-09-27T10:24:25+00:00","event":"support_mode_check","telegram_user_id":1144358168,"telegram_message_id":693596,"support_mode":"HUMAN"}
{"timestamp":"2026-09-27T10:24:25+00:00","event":"ai_skipped","telegram_user_id":1144358168,"telegram_message_id":693596,"reason":"support_mode_human"}
{"timestamp":"2026-09-27T10:27:19+00:00","event":"support_mode_check","telegram_user_id":1144358168,"telegram_message_id":693598,"support_mode":"HUMAN"}
{"timestamp":"2026-09-27T10:27:19+00:00","event":"ai_skipped","telegram_user_id":1144358168,"telegram_message_id":693598,"reason":"support_mode_human"}
{"timestamp":"2026-09-27T10:28:41+00:00","event":"support_mode_check","telegram_user_id":1144358168,"telegram_message_id":693600,"support_mode":"HUMAN"}
{"timestamp":"2026-09-27T10:28:41+00:00","event":"ai_skipped","telegram_user_id":1144358168,"telegram_message_id":693600,"reason":"support_mode_human"}
{"timestamp":"2026-09-27T10:50:55+00:00","event":"support_mode_check","telegram_user_id":1987100401,"telegram_message_id":693645,"support_mode":"HUMAN"}
{"timestamp":"2026-09-27T10:50:55+00:00","event":"ai_skipped","telegram_user_id":1987100401,"telegram_message_id":693645,"reason":"support_mode_human"}
{"timestamp":"2026-09-27T10:53:56+00:00","event":"support_mode_check","telegram_user_id":639646294,"telegram_message_id":693655,"support_mode":"HUMAN"}
{"timestamp":"2026-09-27T10:53:56+00:00","event":"ai_skipped","telegram_user_id":639646294,"telegram_message_id":693655,"reason":"support_mode_human"}
{"timestamp":"2026-09-27T10:54:11+00:00","event":"support_mode_check","telegram_user_id":639646294,"telegram_message_id":693656,"support_mode":"HUMAN"}
{"timestamp":"2026-09-27T10:54:11+00:00","event":"ai_skipped","telegram_user_id":639646294,"telegram_message_id":693656,"reason":"support_mode_human"}
{"timestamp":"2026-09-27T11:04:14+00:00","event":"support_mode_check","telegram_user_id":212481246,"telegram_message_id":693658,"support_mode":"AI"}
{"timestamp":"2026-09-27T11:04:14+00:00","event":"pipeline_check","telegram_user_id":212481246,"telegram_message_id":693658,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T11:04:14+00:00","event":"ai_request","telegram_user_id":212481246,"telegram_message_id":693658,"message":"здравствуйте! проблема с приложением не решена"}
{"timestamp":"2026-09-27T11:04:31+00:00","event":"ai_response","telegram_user_id":212481246,"telegram_message_id":693658,"duration_ms":16542,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-27T11:04:31+00:00","event":"handoff_requested","telegram_user_id":212481246,"telegram_message_id":693658,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-27T11:04:31+00:00","event":"handoff_mode_changed","telegram_user_id":212481246,"telegram_message_id":693658,"first_handoff":false}
{"timestamp":"2026-09-27T11:04:31+00:00","event":"handoff_telegram_message_sent","telegram_user_id":212481246,"telegram_message_id":693658}
{"timestamp":"2026-09-27T11:04:31+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":212481246,"telegram_message_id":693658}
{"timestamp":"2026-09-27T11:05:08+00:00","event":"support_mode_check","telegram_user_id":212481246,"telegram_message_id":693662,"support_mode":"HUMAN"}
{"timestamp":"2026-09-27T11:05:08+00:00","event":"ai_skipped","telegram_user_id":212481246,"telegram_message_id":693662,"reason":"support_mode_human"}
{"timestamp":"2026-09-27T11:09:04+00:00","event":"support_mode_check","telegram_user_id":944748734,"telegram_message_id":693663,"support_mode":"AI"}
{"timestamp":"2026-09-27T11:09:04+00:00","event":"pipeline_check","telegram_user_id":944748734,"telegram_message_id":693663,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T11:09:04+00:00","event":"ai_request","telegram_user_id":944748734,"telegram_message_id":693663,"message":"Я смотрю видео оказание первой помощи при ДТП  и все время останавливается видео, хотя интернет отличный, а вот видео грузит долго"}
{"timestamp":"2026-09-27T11:09:04+00:00","event":"ai_response","telegram_user_id":944748734,"telegram_message_id":693663,"duration_ms":302,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-27T11:09:04+00:00","event":"handoff_requested","telegram_user_id":944748734,"telegram_message_id":693663,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-27T11:09:04+00:00","event":"handoff_mode_changed","telegram_user_id":944748734,"telegram_message_id":693663,"first_handoff":true}
{"timestamp":"2026-09-27T11:09:04+00:00","event":"sensei_prepare","telegram_user_id":944748734,"telegram_message_id":693663,"amo_lead_id":"42931147"}
{"timestamp":"2026-09-27T11:09:05+00:00","event":"sensei_started","telegram_user_id":944748734,"telegram_message_id":693663,"amo_lead_id":"42931147","result":true}
{"timestamp":"2026-09-27T11:09:05+00:00","event":"handoff_telegram_message_sent","telegram_user_id":944748734,"telegram_message_id":693663}
{"timestamp":"2026-09-27T11:09:05+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":944748734,"telegram_message_id":693663}
{"timestamp":"2026-09-27T11:12:25+00:00","event":"support_mode_check","telegram_user_id":910038981,"telegram_message_id":693672,"support_mode":"AI"}
{"timestamp":"2026-09-27T11:12:25+00:00","event":"pipeline_check","telegram_user_id":910038981,"telegram_message_id":693672,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T11:12:25+00:00","event":"ai_request","telegram_user_id":910038981,"telegram_message_id":693672,"message":"во время заморозки я смогу принести справку в гбдд если будет готова ?"}
{"timestamp":"2026-09-27T11:12:32+00:00","event":"ai_response","telegram_user_id":910038981,"telegram_message_id":693672,"duration_ms":7874,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-27T11:12:32+00:00","event":"handoff_requested","telegram_user_id":910038981,"telegram_message_id":693672,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-27T11:12:32+00:00","event":"handoff_mode_changed","telegram_user_id":910038981,"telegram_message_id":693672,"first_handoff":false}
{"timestamp":"2026-09-27T11:12:33+00:00","event":"handoff_telegram_message_sent","telegram_user_id":910038981,"telegram_message_id":693672}
{"timestamp":"2026-09-27T11:12:33+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":910038981,"telegram_message_id":693672}
{"timestamp":"2026-09-27T11:19:12+00:00","event":"support_mode_check","telegram_user_id":976547903,"telegram_message_id":693689,"support_mode":"AI"}
{"timestamp":"2026-09-27T11:19:12+00:00","event":"pipeline_missing_in_db","telegram_user_id":976547903,"telegram_message_id":693689,"amo_lead_id":null}
{"timestamp":"2026-09-27T11:19:12+00:00","event":"legacy_leadid_check","telegram_user_id":976547903,"telegram_message_id":693689,"legacy_leadid":"40113515"}
{"timestamp":"2026-09-27T11:19:13+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":976547903,"telegram_message_id":693689,"amo_lead_id":40113515,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-27T11:19:13+00:00","event":"pipeline_check","telegram_user_id":976547903,"telegram_message_id":693689,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T11:19:13+00:00","event":"ai_request","telegram_user_id":976547903,"telegram_message_id":693689,"message":"Как получить бонус за друга?"}
{"timestamp":"2026-09-27T11:19:13+00:00","event":"ai_response","telegram_user_id":976547903,"telegram_message_id":693689,"duration_ms":270,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-27T11:19:13+00:00","event":"handoff_requested","telegram_user_id":976547903,"telegram_message_id":693689,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-27T11:19:13+00:00","event":"handoff_mode_changed","telegram_user_id":976547903,"telegram_message_id":693689,"first_handoff":true}
{"timestamp":"2026-09-27T11:19:13+00:00","event":"sensei_prepare","telegram_user_id":976547903,"telegram_message_id":693689,"amo_lead_id":"40113515"}
{"timestamp":"2026-09-27T11:19:15+00:00","event":"sensei_started","telegram_user_id":976547903,"telegram_message_id":693689,"amo_lead_id":"40113515","result":true}
{"timestamp":"2026-09-27T11:19:15+00:00","event":"handoff_telegram_message_sent","telegram_user_id":976547903,"telegram_message_id":693689}
{"timestamp":"2026-09-27T11:19:15+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":976547903,"telegram_message_id":693689}
{"timestamp":"2026-09-27T11:21:17+00:00","event":"support_mode_check","telegram_user_id":398682514,"telegram_message_id":693693,"support_mode":"AI"}
{"timestamp":"2026-09-27T11:21:17+00:00","event":"pipeline_check","telegram_user_id":398682514,"telegram_message_id":693693,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T11:21:17+00:00","event":"ai_request","telegram_user_id":398682514,"telegram_message_id":693693,"message":"Здравствуйте, Я сдала внутренний теоретический экзамен, когда можно будет сдавать практику?"}
{"timestamp":"2026-09-27T11:21:38+00:00","event":"ai_response","telegram_user_id":398682514,"telegram_message_id":693693,"duration_ms":21219,"action":"ANSWER","answer":"Внутренний практический экзамен можно сдавать после прохождения 100% штатных часов практики. После этого вас добавят в Telegram-чат, где публикуют расписание экзамена."}
{"timestamp":"2026-09-27T11:21:41+00:00","event":"telegram_ai_answer_sent","telegram_user_id":398682514,"telegram_message_id":693693,"answer":"Внутренний практический экзамен можно сдавать после прохождения 100% штатных часов практики. После этого вас добавят в Telegram-чат, где публикуют расписание экзамена."}
{"timestamp":"2026-09-27T11:21:41+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":398682514,"telegram_message_id":693693}
{"timestamp":"2026-09-27T11:28:50+00:00","event":"support_mode_check","telegram_user_id":910868382,"telegram_message_id":693697,"support_mode":"AI"}
{"timestamp":"2026-09-27T11:28:50+00:00","event":"pipeline_missing_in_db","telegram_user_id":910868382,"telegram_message_id":693697,"amo_lead_id":null}
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{"timestamp":"2026-09-27T11:28:52+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":910868382,"telegram_message_id":693697,"contact_id":41888175,"linked_leads_count":2}
{"timestamp":"2026-09-27T11:28:52+00:00","event":"contact_lead_checked","telegram_user_id":910868382,"telegram_message_id":693697,"contact_id":41888175,"amo_lead_id":41724379,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-27T11:28:52+00:00","event":"contact_lead_checked","telegram_user_id":910868382,"telegram_message_id":693697,"contact_id":41888175,"amo_lead_id":41749791,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-27T11:28:52+00:00","event":"contact_ai_lead_found","telegram_user_id":910868382,"telegram_message_id":693697,"contact_id":41888175,"amo_lead_id":41749791,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-27T11:28:52+00:00","event":"pipeline_check","telegram_user_id":910868382,"telegram_message_id":693697,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T11:28:52+00:00","event":"ai_request","telegram_user_id":910868382,"telegram_message_id":693697,"message":"добрый день,я правильно понимаю что внутренний экзамен можно пройти через приложение"}
{"timestamp":"2026-09-27T11:28:59+00:00","event":"ai_response","telegram_user_id":910868382,"telegram_message_id":693697,"duration_ms":6990,"action":"ANSWER","answer":"Если речь о внутреннем экзамене по теории — да, его можно пройти дистанционно в приложении или веб-версии.\n\nВнутренний практический экзамен проходит очно: расписание публикуют в общем Telegram-чате, после чего нужно приехать в назначенное время."}
{"timestamp":"2026-09-27T11:29:00+00:00","event":"telegram_ai_answer_sent","telegram_user_id":910868382,"telegram_message_id":693697,"answer":"Если речь о внутреннем экзамене по теории — да, его можно пройти дистанционно в приложении или веб-версии.\n\nВнутренний практический экзамен проходит очно: расписание публикуют в общем Telegram-чате, после чего нужно приехать в назначенное время."}
{"timestamp":"2026-09-27T11:29:00+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":910868382,"telegram_message_id":693697}
{"timestamp":"2026-09-27T11:35:49+00:00","event":"support_mode_check","telegram_user_id":971803860,"telegram_message_id":693703,"support_mode":"AI"}
{"timestamp":"2026-09-27T11:35:49+00:00","event":"pipeline_missing_in_db","telegram_user_id":971803860,"telegram_message_id":693703,"amo_lead_id":null}
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{"timestamp":"2026-09-27T11:35:52+00:00","event":"pipeline_check","telegram_user_id":971803860,"telegram_message_id":693703,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T11:35:52+00:00","event":"ai_request","telegram_user_id":971803860,"telegram_message_id":693703,"message":"Здравствуйте"}
{"timestamp":"2026-09-27T11:37:09+00:00","event":"support_mode_check","telegram_user_id":7506652846,"telegram_message_id":693707,"support_mode":"AI"}
{"timestamp":"2026-09-27T11:37:09+00:00","event":"pipeline_check","telegram_user_id":7506652846,"telegram_message_id":693707,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T11:37:09+00:00","event":"ai_request","telegram_user_id":7506652846,"telegram_message_id":693707,"message":"Здравствуйте, 👋 а вроде здесь в чате мы обсуждали что я буду посещать вторник ц? Четверг и дополнительно и воскресенье. \nНу и по сегодняшнему дню, также мне ни кто не дал расписание лекций и адрес проведения их. 🤷‍♂️"}
{"timestamp":"2026-09-27T11:37:52+00:00","event":"ai_error","telegram_user_id":971803860,"telegram_message_id":693703,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-27T11:37:52+00:00","event":"ai_error_handoff_sent","telegram_user_id":971803860,"telegram_message_id":693703}
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{"timestamp":"2026-09-27T11:39:09+00:00","event":"ai_error","telegram_user_id":7506652846,"telegram_message_id":693707,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-27T11:39:10+00:00","event":"ai_error_handoff_sent","telegram_user_id":7506652846,"telegram_message_id":693707}
{"timestamp":"2026-09-27T11:46:14+00:00","event":"support_mode_check","telegram_user_id":1934266733,"telegram_message_id":693718,"support_mode":"AI"}
{"timestamp":"2026-09-27T11:46:14+00:00","event":"pipeline_missing_in_db","telegram_user_id":1934266733,"telegram_message_id":693718,"amo_lead_id":null}
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{"timestamp":"2026-09-27T11:46:17+00:00","event":"contact_ai_lead_found","telegram_user_id":1934266733,"telegram_message_id":693718,"contact_id":40693755,"amo_lead_id":41030965,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-27T11:46:17+00:00","event":"pipeline_check","telegram_user_id":1934266733,"telegram_message_id":693718,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T11:46:17+00:00","event":"ai_request","telegram_user_id":1934266733,"telegram_message_id":693718,"message":"Здравствуйте"}
{"timestamp":"2026-09-27T11:46:23+00:00","event":"ai_response","telegram_user_id":1934266733,"telegram_message_id":693718,"duration_ms":6748,"action":"ANSWER","answer":"Здравствуйте! Чем могу помочь?"}
{"timestamp":"2026-09-27T11:46:24+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1934266733,"telegram_message_id":693718,"answer":"Здравствуйте! Чем могу помочь?"}
{"timestamp":"2026-09-27T11:46:24+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1934266733,"telegram_message_id":693718}
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{"timestamp":"2026-09-27T12:04:42+00:00","event":"ai_skipped","telegram_user_id":976547903,"telegram_message_id":693727,"reason":"support_mode_human"}
{"timestamp":"2026-09-27T12:06:06+00:00","event":"support_mode_check","telegram_user_id":863234109,"telegram_message_id":693729,"support_mode":"AI"}
{"timestamp":"2026-09-27T12:06:06+00:00","event":"pipeline_check","telegram_user_id":863234109,"telegram_message_id":693729,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T12:06:06+00:00","event":"ai_skipped","telegram_user_id":863234109,"telegram_message_id":693729,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T12:10:14+00:00","event":"support_mode_check","telegram_user_id":737791212,"telegram_message_id":693732,"support_mode":"AI"}
{"timestamp":"2026-09-27T12:10:14+00:00","event":"pipeline_missing_in_db","telegram_user_id":737791212,"telegram_message_id":693732,"amo_lead_id":null}
{"timestamp":"2026-09-27T12:10:14+00:00","event":"legacy_leadid_check","telegram_user_id":737791212,"telegram_message_id":693732,"legacy_leadid":"41038783"}
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{"timestamp":"2026-09-27T12:10:17+00:00","event":"contact_lead_checked","telegram_user_id":737791212,"telegram_message_id":693732,"contact_id":41038783,"amo_lead_id":40711321,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-27T12:10:17+00:00","event":"contact_lead_checked","telegram_user_id":737791212,"telegram_message_id":693732,"contact_id":41038783,"amo_lead_id":40813933,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-27T12:10:17+00:00","event":"contact_ai_lead_found","telegram_user_id":737791212,"telegram_message_id":693732,"contact_id":41038783,"amo_lead_id":40813933,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-27T12:10:17+00:00","event":"pipeline_check","telegram_user_id":737791212,"telegram_message_id":693732,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T12:10:17+00:00","event":"ai_request","telegram_user_id":737791212,"telegram_message_id":693732,"message":"Добрый день\n\nПоменяйте инструктора, он не может по будням в 19"}
{"timestamp":"2026-09-27T12:10:26+00:00","event":"ai_response","telegram_user_id":737791212,"telegram_message_id":693732,"duration_ms":9283,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-27T12:10:26+00:00","event":"handoff_requested","telegram_user_id":737791212,"telegram_message_id":693732,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-27T12:10:26+00:00","event":"handoff_mode_changed","telegram_user_id":737791212,"telegram_message_id":693732,"first_handoff":false}
{"timestamp":"2026-09-27T12:10:27+00:00","event":"handoff_telegram_message_sent","telegram_user_id":737791212,"telegram_message_id":693732}
{"timestamp":"2026-09-27T12:10:27+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":737791212,"telegram_message_id":693732}
{"timestamp":"2026-09-27T12:13:59+00:00","event":"support_mode_check","telegram_user_id":910038981,"telegram_message_id":693738,"support_mode":"HUMAN"}
{"timestamp":"2026-09-27T12:13:59+00:00","event":"ai_skipped","telegram_user_id":910038981,"telegram_message_id":693738,"reason":"support_mode_human"}
{"timestamp":"2026-09-27T12:16:11+00:00","event":"support_mode_check","telegram_user_id":971803860,"telegram_message_id":693742,"support_mode":"HUMAN"}
{"timestamp":"2026-09-27T12:16:11+00:00","event":"ai_skipped","telegram_user_id":971803860,"telegram_message_id":693742,"reason":"support_mode_human"}
{"timestamp":"2026-09-27T12:26:34+00:00","event":"support_mode_check","telegram_user_id":1095275085,"telegram_message_id":693752,"support_mode":"AI"}
{"timestamp":"2026-09-27T12:26:34+00:00","event":"pipeline_check","telegram_user_id":1095275085,"telegram_message_id":693752,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T12:26:34+00:00","event":"ai_request","telegram_user_id":1095275085,"telegram_message_id":693752,"message":"Мне подходят: Октябрьское Поле, Водный стадион, Беломорская\nВ основном удобное время после пяти шести вечера"}
{"timestamp":"2026-09-27T12:26:44+00:00","event":"ai_response","telegram_user_id":1095275085,"telegram_message_id":693752,"duration_ms":9776,"action":"ANSWER","answer":"Подходят Октябрьское Поле, Водный стадион и Беломорская. После допуска к практике инструктора назначают по вторникам и пятницам, а первое занятие обычно начинается через 1–2 недели после назначения. Учтём пожелание по времени после 17:00–18:00."}
{"timestamp":"2026-09-27T12:26:44+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1095275085,"telegram_message_id":693752,"answer":"Подходят Октябрьское Поле, Водный стадион и Беломорская. После допуска к практике инструктора назначают по вторникам и пятницам, а первое занятие обычно начинается через 1–2 недели после назначения. Учтём пожелание по времени после 17:00–18:00."}
{"timestamp":"2026-09-27T12:26:44+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1095275085,"telegram_message_id":693752}
{"timestamp":"2026-09-27T12:27:01+00:00","event":"support_mode_check","telegram_user_id":1761871607,"telegram_message_id":693755,"support_mode":"AI"}
{"timestamp":"2026-09-27T12:27:01+00:00","event":"pipeline_check","telegram_user_id":1761871607,"telegram_message_id":693755,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T12:27:01+00:00","event":"ai_request","telegram_user_id":1761871607,"telegram_message_id":693755,"message":"Здравствуйте, у вас есть инструкторы работающие по выходным?"}
{"timestamp":"2026-09-27T12:27:05+00:00","event":"ai_response","telegram_user_id":1761871607,"telegram_message_id":693755,"duration_ms":4261,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-27T12:27:05+00:00","event":"handoff_requested","telegram_user_id":1761871607,"telegram_message_id":693755,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-27T12:27:05+00:00","event":"handoff_mode_changed","telegram_user_id":1761871607,"telegram_message_id":693755,"first_handoff":false}
{"timestamp":"2026-09-27T12:27:06+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1761871607,"telegram_message_id":693755}
{"timestamp":"2026-09-27T12:27:06+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1761871607,"telegram_message_id":693755}
{"timestamp":"2026-09-27T12:40:45+00:00","event":"support_mode_check","telegram_user_id":654945469,"telegram_message_id":693762,"support_mode":"AI"}
{"timestamp":"2026-09-27T12:40:45+00:00","event":"pipeline_check","telegram_user_id":654945469,"telegram_message_id":693762,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T12:40:45+00:00","event":"ai_skipped","telegram_user_id":654945469,"telegram_message_id":693762,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T12:42:07+00:00","event":"support_mode_check","telegram_user_id":654945469,"telegram_message_id":693766,"support_mode":"HUMAN"}
{"timestamp":"2026-09-27T12:42:07+00:00","event":"ai_skipped","telegram_user_id":654945469,"telegram_message_id":693766,"reason":"support_mode_human"}
{"timestamp":"2026-09-27T12:42:25+00:00","event":"support_mode_check","telegram_user_id":654945469,"telegram_message_id":693767,"support_mode":"HUMAN"}
{"timestamp":"2026-09-27T12:42:25+00:00","event":"ai_skipped","telegram_user_id":654945469,"telegram_message_id":693767,"reason":"support_mode_human"}
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{"timestamp":"2026-09-27T12:42:25+00:00","event":"ai_skipped","telegram_user_id":654945469,"telegram_message_id":693768,"reason":"support_mode_human"}
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{"timestamp":"2026-09-27T12:43:58+00:00","event":"ai_skipped","telegram_user_id":1761871607,"telegram_message_id":693773,"reason":"support_mode_human"}
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{"timestamp":"2026-09-27T16:03:14+00:00","event":"pipeline_fetch_skipped","telegram_user_id":1803351354,"telegram_message_id":693975,"reason":"amo_lead_id_and_legacy_leadid_empty"}
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{"timestamp":"2026-09-27T16:22:45+00:00","event":"ai_skipped","telegram_user_id":1803351354,"telegram_message_id":693986,"reason":"support_mode_human"}
{"timestamp":"2026-09-27T16:27:13+00:00","event":"support_mode_check","telegram_user_id":1803351354,"telegram_message_id":693991,"support_mode":"HUMAN"}
{"timestamp":"2026-09-27T16:27:13+00:00","event":"ai_skipped","telegram_user_id":1803351354,"telegram_message_id":693991,"reason":"support_mode_human"}
{"timestamp":"2026-09-27T16:30:13+00:00","event":"support_mode_check","telegram_user_id":911682285,"telegram_message_id":694001,"support_mode":"AI"}
{"timestamp":"2026-09-27T16:30:13+00:00","event":"pipeline_check","telegram_user_id":911682285,"telegram_message_id":694001,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T16:30:13+00:00","event":"ai_skipped","telegram_user_id":911682285,"telegram_message_id":694001,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T16:30:36+00:00","event":"support_mode_check","telegram_user_id":911682285,"telegram_message_id":694003,"support_mode":"AI"}
{"timestamp":"2026-09-27T16:30:36+00:00","event":"pipeline_check","telegram_user_id":911682285,"telegram_message_id":694003,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T16:30:36+00:00","event":"ai_skipped","telegram_user_id":911682285,"telegram_message_id":694003,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T16:48:02+00:00","event":"support_mode_check","telegram_user_id":666906112,"telegram_message_id":694012,"support_mode":"AI"}
{"timestamp":"2026-09-27T16:48:02+00:00","event":"pipeline_missing_in_db","telegram_user_id":666906112,"telegram_message_id":694012,"amo_lead_id":null}
{"timestamp":"2026-09-27T16:48:02+00:00","event":"legacy_leadid_check","telegram_user_id":666906112,"telegram_message_id":694012,"legacy_leadid":"41826263"}
{"timestamp":"2026-09-27T16:48:03+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":666906112,"telegram_message_id":694012,"contact_id":41826263,"linked_leads_count":2}
{"timestamp":"2026-09-27T16:48:04+00:00","event":"contact_lead_checked","telegram_user_id":666906112,"telegram_message_id":694012,"contact_id":41826263,"amo_lead_id":41627971,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-27T16:48:05+00:00","event":"contact_lead_checked","telegram_user_id":666906112,"telegram_message_id":694012,"contact_id":41826263,"amo_lead_id":41793895,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-27T16:48:05+00:00","event":"contact_ai_lead_found","telegram_user_id":666906112,"telegram_message_id":694012,"contact_id":41826263,"amo_lead_id":41793895,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-27T16:48:05+00:00","event":"pipeline_check","telegram_user_id":666906112,"telegram_message_id":694012,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T16:48:05+00:00","event":"ai_request","telegram_user_id":666906112,"telegram_message_id":694012,"message":"Добрый день \nу меня осталось сдать теоретический и практические экзамены, однако они мне не доступны, подскажите как мне их назначить? \nТакже прошел все теоретические и практические занятия, однако прогресс по практическим занятием в приложении не отражен."}
{"timestamp":"2026-09-27T16:48:14+00:00","event":"ai_response","telegram_user_id":666906112,"telegram_message_id":694012,"duration_ms":9088,"action":"ANSWER","answer":"Здравствуйте! Внутренние экзамены доступны после завершения соответствующего этапа: теоретический — после 100% теории, практический — после 100% штатной практики. Теоретический сдаётся в приложении или веб-версии; расписание практического публикуют в общем Telegram-чате.\n\nЕсли теория у вас уже на 100%, но экзамен недоступен, или вас не добавили в чат после завершения практики, напишите в поддержку — проверим доступ и прогресс в приложении."}
{"timestamp":"2026-09-27T16:48:16+00:00","event":"telegram_ai_answer_sent","telegram_user_id":666906112,"telegram_message_id":694012,"answer":"Здравствуйте! Внутренние экзамены доступны после завершения соответствующего этапа: теоретический — после 100% теории, практический — после 100% штатной практики. Теоретический сдаётся в приложении или веб-версии; расписание практического публикуют в общем Telegram-чате.\n\nЕсли теория у вас уже на 100%, но экзамен недоступен, или вас не добавили в чат после завершения практики, напишите в поддержку — проверим доступ и прогресс в приложении."}
{"timestamp":"2026-09-27T16:48:16+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":666906112,"telegram_message_id":694012}
{"timestamp":"2026-09-27T16:50:10+00:00","event":"support_mode_check","telegram_user_id":666906112,"telegram_message_id":694016,"support_mode":"HUMAN"}
{"timestamp":"2026-09-27T16:50:10+00:00","event":"ai_skipped","telegram_user_id":666906112,"telegram_message_id":694016,"reason":"support_mode_human"}
{"timestamp":"2026-09-27T16:58:10+00:00","event":"support_mode_check","telegram_user_id":6711441041,"telegram_message_id":694023,"support_mode":"AI"}
{"timestamp":"2026-09-27T16:58:10+00:00","event":"pipeline_check","telegram_user_id":6711441041,"telegram_message_id":694023,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T16:58:10+00:00","event":"ai_request","telegram_user_id":6711441041,"telegram_message_id":694023,"message":"Здравствуйте. Откройте попытку экзамена пожалуйста"}
{"timestamp":"2026-09-27T16:58:17+00:00","event":"ai_response","telegram_user_id":6711441041,"telegram_message_id":694023,"duration_ms":7700,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-27T16:58:17+00:00","event":"handoff_requested","telegram_user_id":6711441041,"telegram_message_id":694023,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-27T16:58:17+00:00","event":"handoff_mode_changed","telegram_user_id":6711441041,"telegram_message_id":694023,"first_handoff":false}
{"timestamp":"2026-09-27T16:58:20+00:00","event":"handoff_telegram_message_sent","telegram_user_id":6711441041,"telegram_message_id":694023}
{"timestamp":"2026-09-27T16:58:20+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":6711441041,"telegram_message_id":694023}
{"timestamp":"2026-09-27T17:01:02+00:00","event":"support_mode_check","telegram_user_id":5208529050,"telegram_message_id":694026,"support_mode":"HUMAN"}
{"timestamp":"2026-09-27T17:01:02+00:00","event":"ai_skipped","telegram_user_id":5208529050,"telegram_message_id":694026,"reason":"support_mode_human"}
{"timestamp":"2026-09-27T17:35:01+00:00","event":"support_mode_check","telegram_user_id":1026263132,"telegram_message_id":694038,"support_mode":"AI"}
{"timestamp":"2026-09-27T17:35:01+00:00","event":"pipeline_missing_in_db","telegram_user_id":1026263132,"telegram_message_id":694038,"amo_lead_id":null}
{"timestamp":"2026-09-27T17:35:01+00:00","event":"legacy_leadid_check","telegram_user_id":1026263132,"telegram_message_id":694038,"legacy_leadid":"0"}
{"timestamp":"2026-09-27T17:35:01+00:00","event":"pipeline_fetch_skipped","telegram_user_id":1026263132,"telegram_message_id":694038,"reason":"amo_lead_id_and_legacy_leadid_empty"}
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{"timestamp":"2026-09-27T17:35:01+00:00","event":"ai_skipped","telegram_user_id":1026263132,"telegram_message_id":694038,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T17:44:14+00:00","event":"support_mode_check","telegram_user_id":629797627,"telegram_message_id":694039,"support_mode":"HUMAN"}
{"timestamp":"2026-09-27T17:44:14+00:00","event":"ai_skipped","telegram_user_id":629797627,"telegram_message_id":694039,"reason":"support_mode_human"}
{"timestamp":"2026-09-27T17:49:54+00:00","event":"support_mode_check","telegram_user_id":1392803711,"telegram_message_id":694040,"support_mode":"AI"}
{"timestamp":"2026-09-27T17:49:54+00:00","event":"pipeline_missing_in_db","telegram_user_id":1392803711,"telegram_message_id":694040,"amo_lead_id":null}
{"timestamp":"2026-09-27T17:49:54+00:00","event":"legacy_leadid_check","telegram_user_id":1392803711,"telegram_message_id":694040,"legacy_leadid":"12191"}
{"timestamp":"2026-09-27T17:49:55+00:00","event":"legacy_contact_fetch_error","telegram_user_id":1392803711,"telegram_message_id":694040,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-27T17:49:55+00:00","event":"pipeline_check","telegram_user_id":1392803711,"telegram_message_id":694040,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T17:49:55+00:00","event":"ai_skipped","telegram_user_id":1392803711,"telegram_message_id":694040,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T18:08:08+00:00","event":"support_mode_check","telegram_user_id":622828434,"telegram_message_id":694057,"support_mode":"AI"}
{"timestamp":"2026-09-27T18:08:08+00:00","event":"pipeline_check","telegram_user_id":622828434,"telegram_message_id":694057,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T18:08:08+00:00","event":"ai_skipped","telegram_user_id":622828434,"telegram_message_id":694057,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T18:13:48+00:00","event":"support_mode_check","telegram_user_id":622828434,"telegram_message_id":694064,"support_mode":"AI"}
{"timestamp":"2026-09-27T18:13:48+00:00","event":"pipeline_check","telegram_user_id":622828434,"telegram_message_id":694064,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T18:13:48+00:00","event":"ai_skipped","telegram_user_id":622828434,"telegram_message_id":694064,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T18:27:15+00:00","event":"support_mode_check","telegram_user_id":6954658484,"telegram_message_id":694065,"support_mode":"AI"}
{"timestamp":"2026-09-27T18:27:15+00:00","event":"pipeline_check","telegram_user_id":6954658484,"telegram_message_id":694065,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T18:27:15+00:00","event":"ai_skipped","telegram_user_id":6954658484,"telegram_message_id":694065,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T18:27:50+00:00","event":"support_mode_check","telegram_user_id":1960888247,"telegram_message_id":694066,"support_mode":"AI"}
{"timestamp":"2026-09-27T18:27:50+00:00","event":"pipeline_check","telegram_user_id":1960888247,"telegram_message_id":694066,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T18:27:50+00:00","event":"ai_request","telegram_user_id":1960888247,"telegram_message_id":694066,"message":"Добрый вечер, теорию сдала. Как можно записаться на практический экзамен?"}
{"timestamp":"2026-09-27T18:29:50+00:00","event":"ai_error","telegram_user_id":1960888247,"telegram_message_id":694066,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-27T18:29:50+00:00","event":"ai_error_handoff_sent","telegram_user_id":1960888247,"telegram_message_id":694066}
{"timestamp":"2026-09-27T18:39:38+00:00","event":"support_mode_check","telegram_user_id":1097341650,"telegram_message_id":694069,"support_mode":"AI"}
{"timestamp":"2026-09-27T18:39:38+00:00","event":"pipeline_missing_in_db","telegram_user_id":1097341650,"telegram_message_id":694069,"amo_lead_id":null}
{"timestamp":"2026-09-27T18:39:38+00:00","event":"legacy_leadid_check","telegram_user_id":1097341650,"telegram_message_id":694069,"legacy_leadid":"41960661"}
{"timestamp":"2026-09-27T18:39:40+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1097341650,"telegram_message_id":694069,"contact_id":41960661,"linked_leads_count":2}
{"timestamp":"2026-09-27T18:39:40+00:00","event":"contact_lead_checked","telegram_user_id":1097341650,"telegram_message_id":694069,"contact_id":41960661,"amo_lead_id":41822663,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-27T18:39:41+00:00","event":"contact_lead_checked","telegram_user_id":1097341650,"telegram_message_id":694069,"contact_id":41960661,"amo_lead_id":41868195,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-27T18:39:41+00:00","event":"contact_ai_lead_found","telegram_user_id":1097341650,"telegram_message_id":694069,"contact_id":41960661,"amo_lead_id":41868195,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-27T18:39:41+00:00","event":"pipeline_check","telegram_user_id":1097341650,"telegram_message_id":694069,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T18:39:41+00:00","event":"ai_request","telegram_user_id":1097341650,"telegram_message_id":694069,"message":"Здравствуйте! Инструктора можно не менять, успею откатать занятия с нынешним"}
{"timestamp":"2026-09-27T18:39:48+00:00","event":"ai_response","telegram_user_id":1097341650,"telegram_message_id":694069,"duration_ms":7138,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-27T18:39:48+00:00","event":"handoff_requested","telegram_user_id":1097341650,"telegram_message_id":694069,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-27T18:39:48+00:00","event":"handoff_mode_changed","telegram_user_id":1097341650,"telegram_message_id":694069,"first_handoff":false}
{"timestamp":"2026-09-27T18:39:48+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1097341650,"telegram_message_id":694069}
{"timestamp":"2026-09-27T18:39:48+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1097341650,"telegram_message_id":694069}
{"timestamp":"2026-09-27T19:35:21+00:00","event":"support_mode_check","telegram_user_id":5558498991,"telegram_message_id":694095,"support_mode":"AI"}
{"timestamp":"2026-09-27T19:35:21+00:00","event":"pipeline_check","telegram_user_id":5558498991,"telegram_message_id":694095,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T19:35:21+00:00","event":"ai_request","telegram_user_id":5558498991,"telegram_message_id":694095,"message":"Подскажите , сколько длится мой курс обучения, сколько стоит пролонгация?"}
{"timestamp":"2026-09-27T19:35:32+00:00","event":"ai_response","telegram_user_id":5558498991,"telegram_message_id":694095,"duration_ms":10388,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-27T19:35:32+00:00","event":"handoff_requested","telegram_user_id":5558498991,"telegram_message_id":694095,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-27T19:35:32+00:00","event":"handoff_mode_changed","telegram_user_id":5558498991,"telegram_message_id":694095,"first_handoff":false}
{"timestamp":"2026-09-27T19:35:32+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5558498991,"telegram_message_id":694095}
{"timestamp":"2026-09-27T19:35:33+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5558498991,"telegram_message_id":694095}
{"timestamp":"2026-09-27T19:58:27+00:00","event":"support_mode_check","telegram_user_id":5470396140,"telegram_message_id":694107,"support_mode":"AI"}
{"timestamp":"2026-09-27T19:58:27+00:00","event":"pipeline_check","telegram_user_id":5470396140,"telegram_message_id":694107,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-27T19:58:27+00:00","event":"ai_request","telegram_user_id":5470396140,"telegram_message_id":694107,"message":"Спасибо, сдал тест."}
{"timestamp":"2026-09-27T19:58:31+00:00","event":"ai_response","telegram_user_id":5470396140,"telegram_message_id":694107,"duration_ms":3664,"action":"ANSWER","answer":"Здорово! Если это был внутренний теоретический экзамен — следующим этапом будет внутренний практический экзамен, если штатная практика пройдена на 100%. Если ты сдал оба внутренних экзамена, дальше можно переходить к ГИБДД."}
{"timestamp":"2026-09-27T19:58:31+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5470396140,"telegram_message_id":694107,"answer":"Здорово! Если это был внутренний теоретический экзамен — следующим этапом будет внутренний практический экзамен, если штатная практика пройдена на 100%. Если ты сдал оба внутренних экзамена, дальше можно переходить к ГИБДД."}
{"timestamp":"2026-09-27T19:58:31+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5470396140,"telegram_message_id":694107}
{"timestamp":"2026-09-27T20:05:06+00:00","event":"support_mode_check","telegram_user_id":426941075,"telegram_message_id":694128,"support_mode":"HUMAN"}
{"timestamp":"2026-09-27T20:05:06+00:00","event":"ai_skipped","telegram_user_id":426941075,"telegram_message_id":694128,"reason":"support_mode_human"}
{"timestamp":"2026-09-27T20:08:34+00:00","event":"support_mode_check","telegram_user_id":426941075,"telegram_message_id":694145,"support_mode":"HUMAN"}
{"timestamp":"2026-09-27T20:08:34+00:00","event":"ai_skipped","telegram_user_id":426941075,"telegram_message_id":694145,"reason":"support_mode_human"}
{"timestamp":"2026-09-27T20:12:23+00:00","event":"support_mode_check","telegram_user_id":715208241,"telegram_message_id":694148,"support_mode":"AI"}
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{"timestamp":"2026-09-27T20:12:25+00:00","event":"ai_request","telegram_user_id":715208241,"telegram_message_id":694148,"message":"Добрый день, права получены, необходимости в продлении нет"}
{"timestamp":"2026-09-27T20:12:36+00:00","event":"ai_response","telegram_user_id":715208241,"telegram_message_id":694148,"duration_ms":11432,"action":"ANSWER","answer":"Понял, продление не требуется."}
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{"timestamp":"2026-09-27T20:18:12+00:00","event":"ai_request","telegram_user_id":5844393835,"telegram_message_id":694151,"message":"Здравствуйте!\nУ меня в программе осталось одно занятие по вождению, я не могу записать)"}
{"timestamp":"2026-09-27T20:18:25+00:00","event":"ai_response","telegram_user_id":5844393835,"telegram_message_id":694151,"duration_ms":13001,"action":"ANSWER","answer":"Если осталось одно штатное занятие, его нужно завершить до 100% практики. Для записи выберите несколько удобных станций метро на карте автодромов и отправьте их в чат — после этого назначается инструктор, а график занятий согласовывается с ним."}
{"timestamp":"2026-09-27T20:18:25+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5844393835,"telegram_message_id":694151,"answer":"Если осталось одно штатное занятие, его нужно завершить до 100% практики. Для записи выберите несколько удобных станций метро на карте автодромов и отправьте их в чат — после этого назначается инструктор, а график занятий согласовывается с ним."}
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{"timestamp":"2026-09-28T04:46:02+00:00","event":"support_mode_check","telegram_user_id":311119358,"telegram_message_id":694192,"support_mode":"AI"}
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{"timestamp":"2026-09-28T05:21:45+00:00","event":"ai_skipped","telegram_user_id":8155433580,"telegram_message_id":694200,"reason":"support_mode_human"}
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{"timestamp":"2026-09-28T06:16:56+00:00","event":"support_mode_check","telegram_user_id":1030098834,"telegram_message_id":694209,"support_mode":"AI"}
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{"timestamp":"2026-09-28T06:16:56+00:00","event":"ai_request","telegram_user_id":1030098834,"telegram_message_id":694209,"message":"Доброе утро. \nПростите, ничего не понял?!?\n\nНужно явиться по этому адресу и оплатить гос пошлину? А как там фигурирует тогда сбер?"}
{"timestamp":"2026-09-28T06:17:00+00:00","event":"ai_response","telegram_user_id":1030098834,"telegram_message_id":694209,"duration_ms":4505,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-28T06:17:00+00:00","event":"handoff_requested","telegram_user_id":1030098834,"telegram_message_id":694209,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-28T06:17:52+00:00","event":"ai_skipped","telegram_user_id":1030098834,"telegram_message_id":694212,"reason":"support_mode_human"}
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{"timestamp":"2026-09-28T06:25:51+00:00","event":"ai_request","telegram_user_id":1242179542,"telegram_message_id":694214,"message":"Здравствуйте. Я сдала внутренний экзамен и хотела бы забрать документы."}
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{"timestamp":"2026-09-28T06:46:26+00:00","event":"ai_request","telegram_user_id":1433383279,"telegram_message_id":694218,"message":"доброе утро!\nа вы можете мне открыть доступ на внутренний теоретический экзамен?"}
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{"timestamp":"2026-09-28T06:59:19+00:00","event":"ai_request","telegram_user_id":473048114,"telegram_message_id":694223,"message":"Добрый день"}
{"timestamp":"2026-09-28T06:59:35+00:00","event":"ai_response","telegram_user_id":473048114,"telegram_message_id":694223,"duration_ms":16195,"action":"ANSWER","answer":"Добрый день! Чем могу вам помочь?"}
{"timestamp":"2026-09-28T06:59:35+00:00","event":"telegram_ai_answer_sent","telegram_user_id":473048114,"telegram_message_id":694223,"answer":"Добрый день! Чем могу вам помочь?"}
{"timestamp":"2026-09-28T06:59:35+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":473048114,"telegram_message_id":694223}
{"timestamp":"2026-09-28T07:01:16+00:00","event":"support_mode_check","telegram_user_id":473048114,"telegram_message_id":694233,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T07:01:16+00:00","event":"ai_skipped","telegram_user_id":473048114,"telegram_message_id":694233,"reason":"support_mode_human"}
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{"timestamp":"2026-09-28T07:30:50+00:00","event":"ai_request","telegram_user_id":963128733,"telegram_message_id":694265,"message":"Здравствуйте"}
{"timestamp":"2026-09-28T07:31:03+00:00","event":"ai_response","telegram_user_id":963128733,"telegram_message_id":694265,"duration_ms":12546,"action":"ANSWER","answer":"Здравствуйте! Чем могу помочь?"}
{"timestamp":"2026-09-28T07:31:03+00:00","event":"telegram_ai_answer_sent","telegram_user_id":963128733,"telegram_message_id":694265,"answer":"Здравствуйте! Чем могу помочь?"}
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{"timestamp":"2026-09-28T07:31:04+00:00","event":"support_mode_check","telegram_user_id":963128733,"telegram_message_id":694267,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-28T07:36:35+00:00","event":"support_mode_check","telegram_user_id":990890238,"telegram_message_id":694273,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-28T07:48:34+00:00","event":"support_mode_check","telegram_user_id":82867300,"telegram_message_id":694282,"support_mode":"AI"}
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{"timestamp":"2026-09-28T07:48:34+00:00","event":"ai_request","telegram_user_id":82867300,"telegram_message_id":694282,"message":"Здравствуйте \nУ меня есть несколько вопросов \nПодскажите, пожалуйста, какая процедура по налоговому вычету, что мне надо сделать?\nКак записаться на внутренний экзамен? Как он будет проходить, с моим инструктором?"}
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{"timestamp":"2026-09-28T08:10:13+00:00","event":"ai_request","telegram_user_id":2106345130,"telegram_message_id":694310,"message":"Добрый день!\nНе грузятся видео по теории!"}
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{"timestamp":"2026-09-28T08:15:07+00:00","event":"support_mode_check","telegram_user_id":805895080,"telegram_message_id":694316,"support_mode":"AI"}
{"timestamp":"2026-09-28T08:15:07+00:00","event":"pipeline_check","telegram_user_id":805895080,"telegram_message_id":694316,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T08:15:07+00:00","event":"ai_request","telegram_user_id":805895080,"telegram_message_id":694316,"message":"Добрый день. Изменилась ли информация?"}
{"timestamp":"2026-09-28T08:15:08+00:00","event":"ai_response","telegram_user_id":805895080,"telegram_message_id":694316,"duration_ms":328,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-28T08:15:08+00:00","event":"sensei_prepare","telegram_user_id":805895080,"telegram_message_id":694316,"amo_lead_id":"41946797"}
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{"timestamp":"2026-09-28T08:15:09+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":805895080,"telegram_message_id":694316}
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{"timestamp":"2026-09-28T08:18:31+00:00","event":"ai_request","telegram_user_id":5560419358,"telegram_message_id":694322,"message":"Доброе утро.можно на время забрать справку 003в/у для работы?"}
{"timestamp":"2026-09-28T08:18:36+00:00","event":"ai_response","telegram_user_id":5560419358,"telegram_message_id":694322,"duration_ms":5255,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-28T08:18:36+00:00","event":"handoff_requested","telegram_user_id":5560419358,"telegram_message_id":694322,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-28T08:18:36+00:00","event":"handoff_mode_changed","telegram_user_id":5560419358,"telegram_message_id":694322,"first_handoff":true}
{"timestamp":"2026-09-28T08:18:36+00:00","event":"sensei_prepare","telegram_user_id":5560419358,"telegram_message_id":694322,"amo_lead_id":"42259751"}
{"timestamp":"2026-09-28T08:18:37+00:00","event":"sensei_started","telegram_user_id":5560419358,"telegram_message_id":694322,"amo_lead_id":"42259751","result":true}
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{"timestamp":"2026-09-28T08:18:38+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5560419358,"telegram_message_id":694322}
{"timestamp":"2026-09-28T08:20:03+00:00","event":"support_mode_check","telegram_user_id":710522670,"telegram_message_id":694327,"support_mode":"AI"}
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{"timestamp":"2026-09-28T08:20:05+00:00","event":"pipeline_check","telegram_user_id":710522670,"telegram_message_id":694327,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T08:20:05+00:00","event":"ai_request","telegram_user_id":710522670,"telegram_message_id":694327,"message":"Добрый день! Я закончила всю практику с инструктором. Он сказал написать в автошколу, сообщить. Что мне необходимо сделать дальше?"}
{"timestamp":"2026-09-28T08:20:25+00:00","event":"ai_response","telegram_user_id":710522670,"telegram_message_id":694327,"duration_ms":20269,"action":"ANSWER","answer":"После завершения 100% штатной практики следующий этап — внутренний практический экзамен. Сообщите автошколе о завершении занятий и дождитесь дальнейших инструкций."}
{"timestamp":"2026-09-28T08:20:26+00:00","event":"telegram_ai_answer_sent","telegram_user_id":710522670,"telegram_message_id":694327,"answer":"После завершения 100% штатной практики следующий этап — внутренний практический экзамен. Сообщите автошколе о завершении занятий и дождитесь дальнейших инструкций."}
{"timestamp":"2026-09-28T08:20:26+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":710522670,"telegram_message_id":694327}
{"timestamp":"2026-09-28T08:21:44+00:00","event":"support_mode_check","telegram_user_id":988520329,"telegram_message_id":694330,"support_mode":"AI"}
{"timestamp":"2026-09-28T08:21:44+00:00","event":"pipeline_check","telegram_user_id":988520329,"telegram_message_id":694330,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T08:21:44+00:00","event":"ai_request","telegram_user_id":988520329,"telegram_message_id":694330,"message":"Здравствуйте! Я сильно заболела , скажите , вы можете , пожалуйста, заморозить мой абонемент до следующего понедельника ?. Я записываюсь на занятия по пятницам в отдельном чате с инструктором.  Так можно будет сделать?"}
{"timestamp":"2026-09-28T08:21:49+00:00","event":"ai_response","telegram_user_id":988520329,"telegram_message_id":694330,"duration_ms":5142,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-28T08:21:49+00:00","event":"handoff_requested","telegram_user_id":988520329,"telegram_message_id":694330,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-28T08:21:49+00:00","event":"sensei_prepare","telegram_user_id":988520329,"telegram_message_id":694330,"amo_lead_id":"41918295"}
{"timestamp":"2026-09-28T08:21:50+00:00","event":"sensei_started","telegram_user_id":988520329,"telegram_message_id":694330,"amo_lead_id":"41918295","result":true}
{"timestamp":"2026-09-28T08:21:51+00:00","event":"handoff_telegram_message_sent","telegram_user_id":988520329,"telegram_message_id":694330}
{"timestamp":"2026-09-28T08:21:51+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":988520329,"telegram_message_id":694330}
{"timestamp":"2026-09-28T08:22:31+00:00","event":"support_mode_check","telegram_user_id":797749128,"telegram_message_id":694334,"support_mode":"AI"}
{"timestamp":"2026-09-28T08:22:31+00:00","event":"pipeline_check","telegram_user_id":797749128,"telegram_message_id":694334,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T08:22:31+00:00","event":"ai_request","telegram_user_id":797749128,"telegram_message_id":694334,"message":"Здравствуйте!\nПодскажите, я в Питер переезжаю\nМогу ли я там пойти в ГИБДД сдать теорию? И практический экзамен непосредственно"}
{"timestamp":"2026-09-28T08:22:37+00:00","event":"ai_response","telegram_user_id":797749128,"telegram_message_id":694334,"duration_ms":6373,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-28T08:22:37+00:00","event":"handoff_requested","telegram_user_id":797749128,"telegram_message_id":694334,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-28T08:22:37+00:00","event":"handoff_mode_changed","telegram_user_id":797749128,"telegram_message_id":694334,"first_handoff":true}
{"timestamp":"2026-09-28T08:22:37+00:00","event":"sensei_prepare","telegram_user_id":797749128,"telegram_message_id":694334,"amo_lead_id":"41754557"}
{"timestamp":"2026-09-28T08:22:38+00:00","event":"sensei_started","telegram_user_id":797749128,"telegram_message_id":694334,"amo_lead_id":"41754557","result":true}
{"timestamp":"2026-09-28T08:22:38+00:00","event":"handoff_telegram_message_sent","telegram_user_id":797749128,"telegram_message_id":694334}
{"timestamp":"2026-09-28T08:22:38+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":797749128,"telegram_message_id":694334}
{"timestamp":"2026-09-28T08:22:44+00:00","event":"support_mode_check","telegram_user_id":710522670,"telegram_message_id":694337,"support_mode":"AI"}
{"timestamp":"2026-09-28T08:22:44+00:00","event":"pipeline_check","telegram_user_id":710522670,"telegram_message_id":694337,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T08:22:44+00:00","event":"ai_request","telegram_user_id":710522670,"telegram_message_id":694337,"message":"Все сдано, экзамен по теории в приложении так же сдан."}
{"timestamp":"2026-09-28T08:23:03+00:00","event":"ai_response","telegram_user_id":710522670,"telegram_message_id":694337,"duration_ms":19305,"action":"ANSWER","answer":"Если внутренний теоретический экзамен в приложении сдан и практика пройдена на 100%, следующий этап — внутренний практический экзамен. После успешной сдачи обоих внутренних экзаменов можно переходить к экзаменам в ГИБДД."}
{"timestamp":"2026-09-28T08:23:04+00:00","event":"telegram_ai_answer_sent","telegram_user_id":710522670,"telegram_message_id":694337,"answer":"Если внутренний теоретический экзамен в приложении сдан и практика пройдена на 100%, следующий этап — внутренний практический экзамен. После успешной сдачи обоих внутренних экзаменов можно переходить к экзаменам в ГИБДД."}
{"timestamp":"2026-09-28T08:23:04+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":710522670,"telegram_message_id":694337}
{"timestamp":"2026-09-28T08:23:04+00:00","event":"support_mode_check","telegram_user_id":644605282,"telegram_message_id":694338,"support_mode":"AI"}
{"timestamp":"2026-09-28T08:23:04+00:00","event":"pipeline_check","telegram_user_id":644605282,"telegram_message_id":694338,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T08:23:04+00:00","event":"ai_request","telegram_user_id":644605282,"telegram_message_id":694338,"message":"Вы про меня помните?"}
{"timestamp":"2026-09-28T08:23:04+00:00","event":"ai_response","telegram_user_id":644605282,"telegram_message_id":694338,"duration_ms":222,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-28T08:23:04+00:00","event":"handoff_requested","telegram_user_id":644605282,"telegram_message_id":694338,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-28T08:23:04+00:00","event":"sensei_prepare","telegram_user_id":644605282,"telegram_message_id":694338,"amo_lead_id":"42753535"}
{"timestamp":"2026-09-28T08:23:05+00:00","event":"sensei_started","telegram_user_id":644605282,"telegram_message_id":694338,"amo_lead_id":"42753535","result":true}
{"timestamp":"2026-09-28T08:23:05+00:00","event":"handoff_telegram_message_sent","telegram_user_id":644605282,"telegram_message_id":694338}
{"timestamp":"2026-09-28T08:23:05+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":644605282,"telegram_message_id":694338}
{"timestamp":"2026-09-28T08:23:14+00:00","event":"support_mode_check","telegram_user_id":797749128,"telegram_message_id":694342,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T08:23:14+00:00","event":"ai_skipped","telegram_user_id":797749128,"telegram_message_id":694342,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T08:24:51+00:00","event":"support_mode_check","telegram_user_id":710522670,"telegram_message_id":694344,"support_mode":"AI"}
{"timestamp":"2026-09-28T08:24:51+00:00","event":"pipeline_check","telegram_user_id":710522670,"telegram_message_id":694344,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T08:24:51+00:00","event":"ai_request","telegram_user_id":710522670,"telegram_message_id":694344,"message":"Внутренний экзамен сдан инструктору. Он сказал, что можно направлять документы в ГИБДД"}
{"timestamp":"2026-09-28T08:25:35+00:00","event":"ai_response","telegram_user_id":710522670,"telegram_message_id":694344,"duration_ms":44530,"action":"ANSWER","answer":"Если внутренние **теоретический и практический экзамены сданы** и обучение полностью оплачено, можно переходить к ГИБДД: сдавать с автошколой или забрать документы и сдавать самостоятельно. Теоретический внутренний экзамен у вас тоже сдан?"}
{"timestamp":"2026-09-28T08:25:35+00:00","event":"telegram_ai_answer_sent","telegram_user_id":710522670,"telegram_message_id":694344,"answer":"Если внутренние **теоретический и практический экзамены сданы** и обучение полностью оплачено, можно переходить к ГИБДД: сдавать с автошколой или забрать документы и сдавать самостоятельно. Теоретический внутренний экзамен у вас тоже сдан?"}
{"timestamp":"2026-09-28T08:25:36+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":710522670,"telegram_message_id":694344}
{"timestamp":"2026-09-28T08:26:06+00:00","event":"support_mode_check","telegram_user_id":710522670,"telegram_message_id":694347,"support_mode":"AI"}
{"timestamp":"2026-09-28T08:26:06+00:00","event":"pipeline_check","telegram_user_id":710522670,"telegram_message_id":694347,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T08:26:06+00:00","event":"ai_request","telegram_user_id":710522670,"telegram_message_id":694347,"message":"Да"}
{"timestamp":"2026-09-28T08:26:23+00:00","event":"ai_response","telegram_user_id":710522670,"telegram_message_id":694347,"duration_ms":17514,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-28T08:26:23+00:00","event":"handoff_requested","telegram_user_id":710522670,"telegram_message_id":694347,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-28T08:26:23+00:00","event":"sensei_prepare","telegram_user_id":710522670,"telegram_message_id":694347,"amo_lead_id":"41908819"}
{"timestamp":"2026-09-28T08:26:24+00:00","event":"sensei_started","telegram_user_id":710522670,"telegram_message_id":694347,"amo_lead_id":"41908819","result":true}
{"timestamp":"2026-09-28T08:26:24+00:00","event":"handoff_telegram_message_sent","telegram_user_id":710522670,"telegram_message_id":694347}
{"timestamp":"2026-09-28T08:26:24+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":710522670,"telegram_message_id":694347}
{"timestamp":"2026-09-28T08:28:02+00:00","event":"support_mode_check","telegram_user_id":710522670,"telegram_message_id":694350,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T08:28:02+00:00","event":"ai_skipped","telegram_user_id":710522670,"telegram_message_id":694350,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T08:30:53+00:00","event":"support_mode_check","telegram_user_id":797749128,"telegram_message_id":694354,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T08:30:53+00:00","event":"ai_skipped","telegram_user_id":797749128,"telegram_message_id":694354,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T08:31:58+00:00","event":"support_mode_check","telegram_user_id":988520329,"telegram_message_id":694355,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T08:31:58+00:00","event":"ai_skipped","telegram_user_id":988520329,"telegram_message_id":694355,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T08:32:41+00:00","event":"support_mode_check","telegram_user_id":720957852,"telegram_message_id":694356,"support_mode":"AI"}
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{"timestamp":"2026-09-28T08:32:41+00:00","event":"ai_request","telegram_user_id":720957852,"telegram_message_id":694356,"message":"Добрый день!\nМаксимальный срок проверки составлял 4 недели, прошло уже 5 недель. Вы можете объяснить, что происходит?"}
{"timestamp":"2026-09-28T08:33:04+00:00","event":"ai_response","telegram_user_id":720957852,"telegram_message_id":694356,"duration_ms":22613,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-28T08:33:04+00:00","event":"handoff_requested","telegram_user_id":720957852,"telegram_message_id":694356,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-28T08:33:04+00:00","event":"sensei_prepare","telegram_user_id":720957852,"telegram_message_id":694356,"amo_lead_id":"41422501"}
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{"timestamp":"2026-09-28T08:33:05+00:00","event":"handoff_telegram_message_sent","telegram_user_id":720957852,"telegram_message_id":694356}
{"timestamp":"2026-09-28T08:33:05+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":720957852,"telegram_message_id":694356}
{"timestamp":"2026-09-28T08:34:27+00:00","event":"support_mode_check","telegram_user_id":797749128,"telegram_message_id":694362,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T08:34:27+00:00","event":"ai_skipped","telegram_user_id":797749128,"telegram_message_id":694362,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T08:35:52+00:00","event":"support_mode_check","telegram_user_id":988520329,"telegram_message_id":694366,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T08:35:52+00:00","event":"ai_skipped","telegram_user_id":988520329,"telegram_message_id":694366,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T08:36:41+00:00","event":"support_mode_check","telegram_user_id":797749128,"telegram_message_id":694368,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T08:36:41+00:00","event":"ai_skipped","telegram_user_id":797749128,"telegram_message_id":694368,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T08:39:48+00:00","event":"support_mode_check","telegram_user_id":988520329,"telegram_message_id":694371,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T08:39:48+00:00","event":"ai_skipped","telegram_user_id":988520329,"telegram_message_id":694371,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T08:41:15+00:00","event":"support_mode_check","telegram_user_id":710522670,"telegram_message_id":694373,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T08:41:15+00:00","event":"ai_skipped","telegram_user_id":710522670,"telegram_message_id":694373,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T08:43:34+00:00","event":"support_mode_check","telegram_user_id":710522670,"telegram_message_id":694375,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T08:43:34+00:00","event":"ai_skipped","telegram_user_id":710522670,"telegram_message_id":694375,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T08:43:38+00:00","event":"support_mode_check","telegram_user_id":1825856099,"telegram_message_id":694376,"support_mode":"AI"}
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{"timestamp":"2026-09-28T08:43:38+00:00","event":"ai_skipped","telegram_user_id":1825856099,"telegram_message_id":694376,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T08:44:12+00:00","event":"support_mode_check","telegram_user_id":1825856099,"telegram_message_id":694378,"support_mode":"AI"}
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{"timestamp":"2026-09-28T08:44:12+00:00","event":"ai_skipped","telegram_user_id":1825856099,"telegram_message_id":694378,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T08:46:04+00:00","event":"support_mode_check","telegram_user_id":1026263132,"telegram_message_id":694379,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T08:46:04+00:00","event":"ai_skipped","telegram_user_id":1026263132,"telegram_message_id":694379,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T08:52:08+00:00","event":"support_mode_check","telegram_user_id":710522670,"telegram_message_id":694384,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T08:52:08+00:00","event":"ai_skipped","telegram_user_id":710522670,"telegram_message_id":694384,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T08:54:33+00:00","event":"support_mode_check","telegram_user_id":702567024,"telegram_message_id":694386,"support_mode":"AI"}
{"timestamp":"2026-09-28T08:54:33+00:00","event":"pipeline_check","telegram_user_id":702567024,"telegram_message_id":694386,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T08:54:33+00:00","event":"ai_request","telegram_user_id":702567024,"telegram_message_id":694386,"message":"Доброе утро! Да, я помню. Скажите пожалуйста, могу ли я оплатить 10 числа? Зарплата только тогда придет, сейчас к сожалению нет свободных финансов, чтобы оплатить сейчас 🥲🙏"}
{"timestamp":"2026-09-28T08:56:11+00:00","event":"ai_response","telegram_user_id":702567024,"telegram_message_id":694386,"duration_ms":97826,"action":"ANSWER","answer":""}
{"timestamp":"2026-09-28T08:56:11+00:00","event":"ai_unhandled_response","telegram_user_id":702567024,"telegram_message_id":694386,"action":"ANSWER","answer":""}
{"timestamp":"2026-09-28T08:56:53+00:00","event":"support_mode_check","telegram_user_id":710522670,"telegram_message_id":694387,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T08:56:53+00:00","event":"ai_skipped","telegram_user_id":710522670,"telegram_message_id":694387,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T08:57:02+00:00","event":"support_mode_check","telegram_user_id":710522670,"telegram_message_id":694388,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T08:57:02+00:00","event":"ai_skipped","telegram_user_id":710522670,"telegram_message_id":694388,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T09:00:06+00:00","event":"support_mode_check","telegram_user_id":702567024,"telegram_message_id":694393,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T09:00:06+00:00","event":"ai_skipped","telegram_user_id":702567024,"telegram_message_id":694393,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T09:00:23+00:00","event":"support_mode_check","telegram_user_id":1987100401,"telegram_message_id":694394,"support_mode":"AI"}
{"timestamp":"2026-09-28T09:00:23+00:00","event":"pipeline_check","telegram_user_id":1987100401,"telegram_message_id":694394,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T09:00:23+00:00","event":"ai_request","telegram_user_id":1987100401,"telegram_message_id":694394,"message":"Здравствуйте, поговорили с инструктором и поняли, что не можем совместить графики, у него только утренние смены, мне нужны либо вечерние либо выходные,"}
{"timestamp":"2026-09-28T09:00:53+00:00","event":"ai_response","telegram_user_id":1987100401,"telegram_message_id":694394,"duration_ms":30850,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-28T09:00:53+00:00","event":"handoff_requested","telegram_user_id":1987100401,"telegram_message_id":694394,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-28T09:00:53+00:00","event":"sensei_prepare","telegram_user_id":1987100401,"telegram_message_id":694394,"amo_lead_id":"41606439"}
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{"timestamp":"2026-09-28T09:00:54+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1987100401,"telegram_message_id":694394}
{"timestamp":"2026-09-28T09:00:54+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1987100401,"telegram_message_id":694394}
{"timestamp":"2026-09-28T09:02:29+00:00","event":"support_mode_check","telegram_user_id":1987100401,"telegram_message_id":694400,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T09:02:29+00:00","event":"ai_skipped","telegram_user_id":1987100401,"telegram_message_id":694400,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T09:03:13+00:00","event":"support_mode_check","telegram_user_id":8155433580,"telegram_message_id":694402,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T09:03:13+00:00","event":"ai_skipped","telegram_user_id":8155433580,"telegram_message_id":694402,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T09:04:24+00:00","event":"support_mode_check","telegram_user_id":311119358,"telegram_message_id":694404,"support_mode":"AI"}
{"timestamp":"2026-09-28T09:04:24+00:00","event":"pipeline_check","telegram_user_id":311119358,"telegram_message_id":694404,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T09:04:24+00:00","event":"ai_request","telegram_user_id":311119358,"telegram_message_id":694404,"message":"Подскажете?"}
{"timestamp":"2026-09-28T09:04:34+00:00","event":"ai_response","telegram_user_id":311119358,"telegram_message_id":694404,"duration_ms":10056,"action":"ANSWER","answer":"Конечно! Что именно хотите уточнить?"}
{"timestamp":"2026-09-28T09:04:34+00:00","event":"telegram_ai_answer_sent","telegram_user_id":311119358,"telegram_message_id":694404,"answer":"Конечно! Что именно хотите уточнить?"}
{"timestamp":"2026-09-28T09:04:34+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":311119358,"telegram_message_id":694404}
{"timestamp":"2026-09-28T09:04:47+00:00","event":"support_mode_check","telegram_user_id":1392803711,"telegram_message_id":694406,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T09:04:47+00:00","event":"ai_skipped","telegram_user_id":1392803711,"telegram_message_id":694406,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T09:11:02+00:00","event":"support_mode_check","telegram_user_id":311119358,"telegram_message_id":694411,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T09:11:02+00:00","event":"ai_skipped","telegram_user_id":311119358,"telegram_message_id":694411,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T09:12:27+00:00","event":"support_mode_check","telegram_user_id":1047165268,"telegram_message_id":694414,"support_mode":"AI"}
{"timestamp":"2026-09-28T09:12:27+00:00","event":"pipeline_missing_in_db","telegram_user_id":1047165268,"telegram_message_id":694414,"amo_lead_id":null}
{"timestamp":"2026-09-28T09:12:27+00:00","event":"legacy_leadid_check","telegram_user_id":1047165268,"telegram_message_id":694414,"legacy_leadid":"42360495"}
{"timestamp":"2026-09-28T09:12:29+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":1047165268,"telegram_message_id":694414,"amo_lead_id":42360495,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-28T09:12:29+00:00","event":"pipeline_check","telegram_user_id":1047165268,"telegram_message_id":694414,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T09:12:29+00:00","event":"ai_request","telegram_user_id":1047165268,"telegram_message_id":694414,"message":"Добрый день! Я могу уже сдавать экзамен по теории?"}
{"timestamp":"2026-09-28T09:12:37+00:00","event":"ai_response","telegram_user_id":1047165268,"telegram_message_id":694414,"duration_ms":8487,"action":"ANSWER","answer":"Добрый день! Если теория пройдена на 100%, вы уже можете сдавать внутренний теоретический экзамен в приложении или веб-версии."}
{"timestamp":"2026-09-28T09:12:38+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1047165268,"telegram_message_id":694414,"answer":"Добрый день! Если теория пройдена на 100%, вы уже можете сдавать внутренний теоретический экзамен в приложении или веб-версии."}
{"timestamp":"2026-09-28T09:12:38+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1047165268,"telegram_message_id":694414}
{"timestamp":"2026-09-28T09:12:52+00:00","event":"support_mode_check","telegram_user_id":1047165268,"telegram_message_id":694416,"support_mode":"AI"}
{"timestamp":"2026-09-28T09:12:52+00:00","event":"pipeline_check","telegram_user_id":1047165268,"telegram_message_id":694416,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T09:12:52+00:00","event":"ai_request","telegram_user_id":1047165268,"telegram_message_id":694416,"message":"Я уже внутренний прошел"}
{"timestamp":"2026-09-28T09:13:24+00:00","event":"ai_response","telegram_user_id":1047165268,"telegram_message_id":694416,"duration_ms":32254,"action":"ANSWER","answer":"Подскажите, пожалуйста, какой внутренний экзамен прошли: теоретический, практический или оба?"}
{"timestamp":"2026-09-28T09:13:24+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1047165268,"telegram_message_id":694416,"answer":"Подскажите, пожалуйста, какой внутренний экзамен прошли: теоретический, практический или оба?"}
{"timestamp":"2026-09-28T09:13:25+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1047165268,"telegram_message_id":694416}
{"timestamp":"2026-09-28T09:13:46+00:00","event":"support_mode_check","telegram_user_id":1047165268,"telegram_message_id":694421,"support_mode":"AI"}
{"timestamp":"2026-09-28T09:13:46+00:00","event":"pipeline_check","telegram_user_id":1047165268,"telegram_message_id":694421,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T09:13:46+00:00","event":"ai_request","telegram_user_id":1047165268,"telegram_message_id":694421,"message":"Теоретический прошел"}
{"timestamp":"2026-09-28T09:14:07+00:00","event":"support_mode_check","telegram_user_id":1047165268,"telegram_message_id":694422,"support_mode":"AI"}
{"timestamp":"2026-09-28T09:14:07+00:00","event":"pipeline_check","telegram_user_id":1047165268,"telegram_message_id":694422,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T09:14:07+00:00","event":"ai_request","telegram_user_id":1047165268,"telegram_message_id":694422,"message":"А сейчас откатываю последний 4-5 практических занятий"}
{"timestamp":"2026-09-28T09:14:15+00:00","event":"ai_response","telegram_user_id":1047165268,"telegram_message_id":694421,"duration_ms":28627,"action":"ANSWER","answer":"Вы прошли всю теорию до 100% или уже сдали внутренний теоретический экзамен?"}
{"timestamp":"2026-09-28T09:14:15+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1047165268,"telegram_message_id":694421,"answer":"Вы прошли всю теорию до 100% или уже сдали внутренний теоретический экзамен?"}
{"timestamp":"2026-09-28T09:14:15+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1047165268,"telegram_message_id":694421}
{"timestamp":"2026-09-28T09:14:16+00:00","event":"support_mode_check","telegram_user_id":399822057,"telegram_message_id":694424,"support_mode":"AI"}
{"timestamp":"2026-09-28T09:14:16+00:00","event":"pipeline_check","telegram_user_id":399822057,"telegram_message_id":694424,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T09:14:16+00:00","event":"ai_request","telegram_user_id":399822057,"telegram_message_id":694424,"message":"доброе день! \nможно еще на неделю заморозить, пожалуйста"}
{"timestamp":"2026-09-28T09:14:24+00:00","event":"ai_response","telegram_user_id":399822057,"telegram_message_id":694424,"duration_ms":8056,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-28T09:14:24+00:00","event":"handoff_requested","telegram_user_id":399822057,"telegram_message_id":694424,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-28T09:14:24+00:00","event":"handoff_mode_changed","telegram_user_id":399822057,"telegram_message_id":694424,"first_handoff":true}
{"timestamp":"2026-09-28T09:14:24+00:00","event":"sensei_prepare","telegram_user_id":399822057,"telegram_message_id":694424,"amo_lead_id":"42375029"}
{"timestamp":"2026-09-28T09:14:25+00:00","event":"sensei_started","telegram_user_id":399822057,"telegram_message_id":694424,"amo_lead_id":"42375029","result":true}
{"timestamp":"2026-09-28T09:14:25+00:00","event":"handoff_telegram_message_sent","telegram_user_id":399822057,"telegram_message_id":694424}
{"timestamp":"2026-09-28T09:14:25+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":399822057,"telegram_message_id":694424}
{"timestamp":"2026-09-28T09:14:29+00:00","event":"support_mode_check","telegram_user_id":629797627,"telegram_message_id":694426,"support_mode":"AI"}
{"timestamp":"2026-09-28T09:14:29+00:00","event":"pipeline_check","telegram_user_id":629797627,"telegram_message_id":694426,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T09:14:29+00:00","event":"ai_request","telegram_user_id":629797627,"telegram_message_id":694426,"message":"здравствуйте \nкарта не грузится никак, можете сюда, пожалуйста, прислать файл сразу ?"}
{"timestamp":"2026-09-28T09:14:49+00:00","event":"support_mode_check","telegram_user_id":629797627,"telegram_message_id":694428,"support_mode":"AI"}
{"timestamp":"2026-09-28T09:14:49+00:00","event":"pipeline_check","telegram_user_id":629797627,"telegram_message_id":694428,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T09:14:49+00:00","event":"ai_request","telegram_user_id":629797627,"telegram_message_id":694428,"message":"и какого цвета акпп?"}
{"timestamp":"2026-09-28T09:14:49+00:00","event":"ai_response","telegram_user_id":629797627,"telegram_message_id":694428,"duration_ms":261,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-28T09:14:49+00:00","event":"handoff_requested","telegram_user_id":629797627,"telegram_message_id":694428,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-28T09:14:49+00:00","event":"handoff_mode_changed","telegram_user_id":629797627,"telegram_message_id":694428,"first_handoff":true}
{"timestamp":"2026-09-28T09:14:49+00:00","event":"sensei_prepare","telegram_user_id":629797627,"telegram_message_id":694428,"amo_lead_id":"42991197"}
{"timestamp":"2026-09-28T09:14:49+00:00","event":"sensei_started","telegram_user_id":629797627,"telegram_message_id":694428,"amo_lead_id":"42991197","result":true}
{"timestamp":"2026-09-28T09:14:50+00:00","event":"handoff_telegram_message_sent","telegram_user_id":629797627,"telegram_message_id":694428}
{"timestamp":"2026-09-28T09:14:50+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":629797627,"telegram_message_id":694428}
{"timestamp":"2026-09-28T09:14:50+00:00","event":"support_mode_check","telegram_user_id":629797627,"telegram_message_id":694429,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T09:14:50+00:00","event":"ai_skipped","telegram_user_id":629797627,"telegram_message_id":694429,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T09:15:53+00:00","event":"ai_response","telegram_user_id":1047165268,"telegram_message_id":694422,"duration_ms":106633,"action":"ANSWER","answer":"Когда завершите последние 4–5 практических занятий и наберёте 100% штатной практики, следующим этапом будет внутренний практический экзамен. 100% практики само по себе не означает, что экзамен уже сдан."}
{"timestamp":"2026-09-28T09:15:54+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1047165268,"telegram_message_id":694422,"answer":"Когда завершите последние 4–5 практических занятий и наберёте 100% штатной практики, следующим этапом будет внутренний практический экзамен. 100% практики само по себе не означает, что экзамен уже сдан."}
{"timestamp":"2026-09-28T09:15:54+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1047165268,"telegram_message_id":694422}
{"timestamp":"2026-09-28T09:16:29+00:00","event":"ai_error","telegram_user_id":629797627,"telegram_message_id":694426,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-28T09:16:29+00:00","event":"ai_error_handoff_sent","telegram_user_id":629797627,"telegram_message_id":694426}
{"timestamp":"2026-09-28T09:17:04+00:00","event":"support_mode_check","telegram_user_id":1047165268,"telegram_message_id":694438,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T09:17:04+00:00","event":"ai_skipped","telegram_user_id":1047165268,"telegram_message_id":694438,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T09:18:04+00:00","event":"support_mode_check","telegram_user_id":1392803711,"telegram_message_id":694441,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T09:18:04+00:00","event":"ai_skipped","telegram_user_id":1392803711,"telegram_message_id":694441,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T09:21:59+00:00","event":"support_mode_check","telegram_user_id":1047165268,"telegram_message_id":694444,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T09:21:59+00:00","event":"ai_skipped","telegram_user_id":1047165268,"telegram_message_id":694444,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T09:29:01+00:00","event":"support_mode_check","telegram_user_id":720957852,"telegram_message_id":694446,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T09:29:01+00:00","event":"ai_skipped","telegram_user_id":720957852,"telegram_message_id":694446,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T09:32:55+00:00","event":"support_mode_check","telegram_user_id":7672391663,"telegram_message_id":694449,"support_mode":"AI"}
{"timestamp":"2026-09-28T09:32:55+00:00","event":"pipeline_check","telegram_user_id":7672391663,"telegram_message_id":694449,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T09:32:55+00:00","event":"ai_skipped","telegram_user_id":7672391663,"telegram_message_id":694449,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T09:33:04+00:00","event":"support_mode_check","telegram_user_id":7672391663,"telegram_message_id":694450,"support_mode":"AI"}
{"timestamp":"2026-09-28T09:33:04+00:00","event":"pipeline_check","telegram_user_id":7672391663,"telegram_message_id":694450,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T09:33:04+00:00","event":"ai_skipped","telegram_user_id":7672391663,"telegram_message_id":694450,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T09:33:32+00:00","event":"support_mode_check","telegram_user_id":190712465,"telegram_message_id":694452,"support_mode":"AI"}
{"timestamp":"2026-09-28T09:33:32+00:00","event":"pipeline_check","telegram_user_id":190712465,"telegram_message_id":694452,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T09:33:32+00:00","event":"ai_request","telegram_user_id":190712465,"telegram_message_id":694452,"message":"Добрый день, пять дней прошло, откройте повторную попытку на теорию, пожалуйста"}
{"timestamp":"2026-09-28T09:34:01+00:00","event":"ai_response","telegram_user_id":190712465,"telegram_message_id":694452,"duration_ms":29393,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-28T09:34:01+00:00","event":"handoff_requested","telegram_user_id":190712465,"telegram_message_id":694452,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-28T09:34:01+00:00","event":"handoff_mode_changed","telegram_user_id":190712465,"telegram_message_id":694452,"first_handoff":true}
{"timestamp":"2026-09-28T09:34:01+00:00","event":"sensei_prepare","telegram_user_id":190712465,"telegram_message_id":694452,"amo_lead_id":"41428443"}
{"timestamp":"2026-09-28T09:34:02+00:00","event":"sensei_started","telegram_user_id":190712465,"telegram_message_id":694452,"amo_lead_id":"41428443","result":true}
{"timestamp":"2026-09-28T09:34:02+00:00","event":"handoff_telegram_message_sent","telegram_user_id":190712465,"telegram_message_id":694452}
{"timestamp":"2026-09-28T09:34:02+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":190712465,"telegram_message_id":694452}
{"timestamp":"2026-09-28T09:41:25+00:00","event":"support_mode_check","telegram_user_id":629797627,"telegram_message_id":694459,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T09:41:25+00:00","event":"ai_skipped","telegram_user_id":629797627,"telegram_message_id":694459,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T09:43:53+00:00","event":"support_mode_check","telegram_user_id":7268386453,"telegram_message_id":694460,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T09:43:53+00:00","event":"ai_skipped","telegram_user_id":7268386453,"telegram_message_id":694460,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T09:43:58+00:00","event":"support_mode_check","telegram_user_id":7268386453,"telegram_message_id":694461,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T09:43:58+00:00","event":"ai_skipped","telegram_user_id":7268386453,"telegram_message_id":694461,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T09:55:54+00:00","event":"support_mode_check","telegram_user_id":883857638,"telegram_message_id":694471,"support_mode":"AI"}
{"timestamp":"2026-09-28T09:55:54+00:00","event":"pipeline_check","telegram_user_id":883857638,"telegram_message_id":694471,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T09:55:54+00:00","event":"ai_request","telegram_user_id":883857638,"telegram_message_id":694471,"message":"Добрый день!\nУ меня сегодня последнее занятие Мото. Хочу выйти в гибдд на сдачу теории"}
{"timestamp":"2026-09-28T09:56:14+00:00","event":"support_mode_check","telegram_user_id":1082597610,"telegram_message_id":694472,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T09:56:14+00:00","event":"ai_skipped","telegram_user_id":1082597610,"telegram_message_id":694472,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T09:56:16+00:00","event":"support_mode_check","telegram_user_id":288789206,"telegram_message_id":694474,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T09:56:16+00:00","event":"ai_skipped","telegram_user_id":288789206,"telegram_message_id":694474,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T09:56:24+00:00","event":"ai_response","telegram_user_id":883857638,"telegram_message_id":694471,"duration_ms":29857,"action":"ANSWER","answer":"После 100% теории и 100% штатной практики нужно сдать два внутренних экзамена:\n\n1. внутреннюю теорию — в приложении или веб-версии;\n2. внутреннюю практику — по расписанию в Telegram-чате.\n\nТолько после успешной сдачи обоих внутренних экзаменов можно переходить к экзаменам в ГИБДД. Одно последнее занятие ещё не подтверждает завершение практики на 100%."}
{"timestamp":"2026-09-28T09:56:25+00:00","event":"telegram_ai_answer_sent","telegram_user_id":883857638,"telegram_message_id":694471,"answer":"После 100% теории и 100% штатной практики нужно сдать два внутренних экзамена:\n\n1. внутреннюю теорию — в приложении или веб-версии;\n2. внутреннюю практику — по расписанию в Telegram-чате.\n\nТолько после успешной сдачи обоих внутренних экзаменов можно переходить к экзаменам в ГИБДД. Одно последнее занятие ещё не подтверждает завершение практики на 100%."}
{"timestamp":"2026-09-28T09:56:25+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":883857638,"telegram_message_id":694471}
{"timestamp":"2026-09-28T09:59:10+00:00","event":"support_mode_check","telegram_user_id":883857638,"telegram_message_id":694477,"support_mode":"AI"}
{"timestamp":"2026-09-28T09:59:10+00:00","event":"pipeline_check","telegram_user_id":883857638,"telegram_message_id":694477,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T09:59:10+00:00","event":"ai_request","telegram_user_id":883857638,"telegram_message_id":694477,"message":"Я сдала"}
{"timestamp":"2026-09-28T09:59:24+00:00","event":"ai_response","telegram_user_id":883857638,"telegram_message_id":694477,"duration_ms":13291,"action":"ANSWER","answer":"Уточните, пожалуйста, что именно вы сдали: внутреннюю теорию, внутреннюю практику или экзамен в ГИБДД?"}
{"timestamp":"2026-09-28T09:59:24+00:00","event":"telegram_ai_answer_sent","telegram_user_id":883857638,"telegram_message_id":694477,"answer":"Уточните, пожалуйста, что именно вы сдали: внутреннюю теорию, внутреннюю практику или экзамен в ГИБДД?"}
{"timestamp":"2026-09-28T09:59:24+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":883857638,"telegram_message_id":694477}
{"timestamp":"2026-09-28T09:59:32+00:00","event":"support_mode_check","telegram_user_id":883857638,"telegram_message_id":694479,"support_mode":"AI"}
{"timestamp":"2026-09-28T09:59:32+00:00","event":"pipeline_check","telegram_user_id":883857638,"telegram_message_id":694479,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T09:59:32+00:00","event":"ai_request","telegram_user_id":883857638,"telegram_message_id":694479,"message":"Оба экзамена"}
{"timestamp":"2026-09-28T09:59:36+00:00","event":"ai_response","telegram_user_id":883857638,"telegram_message_id":694479,"duration_ms":3345,"action":"ANSWER","answer":"Если оба внутренних экзамена сданы и обучение полностью оплачено, можно переходить к экзаменам в ГИБДД. Вы можете сдавать с автошколой — мы подадим документы и будем сопровождать, либо согласовать выдачу документов и сдавать самостоятельно."}
{"timestamp":"2026-09-28T09:59:36+00:00","event":"telegram_ai_answer_sent","telegram_user_id":883857638,"telegram_message_id":694479,"answer":"Если оба внутренних экзамена сданы и обучение полностью оплачено, можно переходить к экзаменам в ГИБДД. Вы можете сдавать с автошколой — мы подадим документы и будем сопровождать, либо согласовать выдачу документов и сдавать самостоятельно."}
{"timestamp":"2026-09-28T09:59:36+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":883857638,"telegram_message_id":694479}
{"timestamp":"2026-09-28T09:59:57+00:00","event":"support_mode_check","telegram_user_id":883857638,"telegram_message_id":694481,"support_mode":"AI"}
{"timestamp":"2026-09-28T09:59:57+00:00","event":"pipeline_check","telegram_user_id":883857638,"telegram_message_id":694481,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T09:59:57+00:00","event":"ai_request","telegram_user_id":883857638,"telegram_message_id":694481,"message":"Хорошо. Подайте документы в гибдд, пожалуйста"}
{"timestamp":"2026-09-28T10:00:18+00:00","event":"ai_response","telegram_user_id":883857638,"telegram_message_id":694481,"duration_ms":21118,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-28T10:00:18+00:00","event":"handoff_requested","telegram_user_id":883857638,"telegram_message_id":694481,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-28T10:00:18+00:00","event":"handoff_mode_changed","telegram_user_id":883857638,"telegram_message_id":694481,"first_handoff":true}
{"timestamp":"2026-09-28T10:00:18+00:00","event":"sensei_prepare","telegram_user_id":883857638,"telegram_message_id":694481,"amo_lead_id":"40173745"}
{"timestamp":"2026-09-28T10:00:18+00:00","event":"support_mode_check","telegram_user_id":1659859656,"telegram_message_id":694483,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T10:00:18+00:00","event":"ai_skipped","telegram_user_id":1659859656,"telegram_message_id":694483,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T10:00:19+00:00","event":"sensei_started","telegram_user_id":883857638,"telegram_message_id":694481,"amo_lead_id":"40173745","result":true}
{"timestamp":"2026-09-28T10:00:19+00:00","event":"handoff_telegram_message_sent","telegram_user_id":883857638,"telegram_message_id":694481}
{"timestamp":"2026-09-28T10:00:19+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":883857638,"telegram_message_id":694481}
{"timestamp":"2026-09-28T10:05:54+00:00","event":"support_mode_check","telegram_user_id":883857638,"telegram_message_id":694491,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T10:05:54+00:00","event":"ai_skipped","telegram_user_id":883857638,"telegram_message_id":694491,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T10:06:41+00:00","event":"support_mode_check","telegram_user_id":883857638,"telegram_message_id":694492,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T10:06:41+00:00","event":"ai_skipped","telegram_user_id":883857638,"telegram_message_id":694492,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T10:07:16+00:00","event":"support_mode_check","telegram_user_id":883857638,"telegram_message_id":694493,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T10:07:16+00:00","event":"ai_skipped","telegram_user_id":883857638,"telegram_message_id":694493,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T10:07:25+00:00","event":"support_mode_check","telegram_user_id":629797627,"telegram_message_id":694494,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T10:07:25+00:00","event":"ai_skipped","telegram_user_id":629797627,"telegram_message_id":694494,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T10:09:55+00:00","event":"support_mode_check","telegram_user_id":629797627,"telegram_message_id":694495,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T10:09:55+00:00","event":"ai_skipped","telegram_user_id":629797627,"telegram_message_id":694495,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T10:12:17+00:00","event":"support_mode_check","telegram_user_id":1047210331,"telegram_message_id":694499,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T10:12:17+00:00","event":"ai_skipped","telegram_user_id":1047210331,"telegram_message_id":694499,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T10:14:21+00:00","event":"support_mode_check","telegram_user_id":629797627,"telegram_message_id":694502,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T10:14:21+00:00","event":"ai_skipped","telegram_user_id":629797627,"telegram_message_id":694502,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T10:14:24+00:00","event":"support_mode_check","telegram_user_id":1065215473,"telegram_message_id":694503,"support_mode":"AI"}
{"timestamp":"2026-09-28T10:14:24+00:00","event":"pipeline_check","telegram_user_id":1065215473,"telegram_message_id":694503,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T10:14:24+00:00","event":"ai_request","telegram_user_id":1065215473,"telegram_message_id":694503,"message":"здравствуйте, внутренний экзамен по вождению сдаю инструктору, с которым сейчас занимаюсь?"}
{"timestamp":"2026-09-28T10:14:33+00:00","event":"ai_response","telegram_user_id":1065215473,"telegram_message_id":694503,"duration_ms":8529,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-28T10:14:33+00:00","event":"handoff_requested","telegram_user_id":1065215473,"telegram_message_id":694503,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-28T10:14:33+00:00","event":"handoff_mode_changed","telegram_user_id":1065215473,"telegram_message_id":694503,"first_handoff":true}
{"timestamp":"2026-09-28T10:14:33+00:00","event":"sensei_prepare","telegram_user_id":1065215473,"telegram_message_id":694503,"amo_lead_id":"42475155"}
{"timestamp":"2026-09-28T10:14:33+00:00","event":"sensei_started","telegram_user_id":1065215473,"telegram_message_id":694503,"amo_lead_id":"42475155","result":true}
{"timestamp":"2026-09-28T10:14:34+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1065215473,"telegram_message_id":694503}
{"timestamp":"2026-09-28T10:14:34+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1065215473,"telegram_message_id":694503}
{"timestamp":"2026-09-28T10:16:42+00:00","event":"support_mode_check","telegram_user_id":883036959,"telegram_message_id":694514,"support_mode":"AI"}
{"timestamp":"2026-09-28T10:16:42+00:00","event":"pipeline_missing_in_db","telegram_user_id":883036959,"telegram_message_id":694514,"amo_lead_id":null}
{"timestamp":"2026-09-28T10:16:42+00:00","event":"legacy_leadid_check","telegram_user_id":883036959,"telegram_message_id":694514,"legacy_leadid":"41697791"}
{"timestamp":"2026-09-28T10:16:43+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":883036959,"telegram_message_id":694514,"contact_id":41697791,"linked_leads_count":1}
{"timestamp":"2026-09-28T10:16:45+00:00","event":"contact_lead_checked","telegram_user_id":883036959,"telegram_message_id":694514,"contact_id":41697791,"amo_lead_id":41437255,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-28T10:16:45+00:00","event":"pipeline_check","telegram_user_id":883036959,"telegram_message_id":694514,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T10:16:45+00:00","event":"ai_skipped","telegram_user_id":883036959,"telegram_message_id":694514,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T10:18:45+00:00","event":"support_mode_check","telegram_user_id":1242179542,"telegram_message_id":694522,"support_mode":"AI"}
{"timestamp":"2026-09-28T10:18:45+00:00","event":"pipeline_check","telegram_user_id":1242179542,"telegram_message_id":694522,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T10:18:45+00:00","event":"ai_request","telegram_user_id":1242179542,"telegram_message_id":694522,"message":"Здравствуйте. Я сдала внутренний экзамен и хотела бы забрать документы."}
{"timestamp":"2026-09-28T10:18:54+00:00","event":"ai_response","telegram_user_id":1242179542,"telegram_message_id":694522,"duration_ms":8142,"action":"ANSWER","answer":"Для выдачи документов нужно сдать оба внутренних экзамена и полностью оплатить обучение. Вы сдали внутренний практический экзамен тоже?"}
{"timestamp":"2026-09-28T10:18:54+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1242179542,"telegram_message_id":694522,"answer":"Для выдачи документов нужно сдать оба внутренних экзамена и полностью оплатить обучение. Вы сдали внутренний практический экзамен тоже?"}
{"timestamp":"2026-09-28T10:18:54+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1242179542,"telegram_message_id":694522}
{"timestamp":"2026-09-28T10:19:06+00:00","event":"support_mode_check","telegram_user_id":1242179542,"telegram_message_id":694524,"support_mode":"AI"}
{"timestamp":"2026-09-28T10:19:06+00:00","event":"pipeline_check","telegram_user_id":1242179542,"telegram_message_id":694524,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T10:19:06+00:00","event":"ai_request","telegram_user_id":1242179542,"telegram_message_id":694524,"message":"Да"}
{"timestamp":"2026-09-28T10:19:09+00:00","event":"ai_response","telegram_user_id":1242179542,"telegram_message_id":694524,"duration_ms":3005,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-28T10:19:09+00:00","event":"handoff_requested","telegram_user_id":1242179542,"telegram_message_id":694524,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-28T10:19:09+00:00","event":"handoff_mode_changed","telegram_user_id":1242179542,"telegram_message_id":694524,"first_handoff":true}
{"timestamp":"2026-09-28T10:19:09+00:00","event":"sensei_prepare","telegram_user_id":1242179542,"telegram_message_id":694524,"amo_lead_id":"42071889"}
{"timestamp":"2026-09-28T10:19:09+00:00","event":"sensei_started","telegram_user_id":1242179542,"telegram_message_id":694524,"amo_lead_id":"42071889","result":true}
{"timestamp":"2026-09-28T10:19:09+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1242179542,"telegram_message_id":694524}
{"timestamp":"2026-09-28T10:19:09+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1242179542,"telegram_message_id":694524}
{"timestamp":"2026-09-28T10:21:06+00:00","event":"support_mode_check","telegram_user_id":883036959,"telegram_message_id":694532,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T10:21:06+00:00","event":"ai_skipped","telegram_user_id":883036959,"telegram_message_id":694532,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T10:22:04+00:00","event":"support_mode_check","telegram_user_id":883036959,"telegram_message_id":694536,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T10:22:04+00:00","event":"ai_skipped","telegram_user_id":883036959,"telegram_message_id":694536,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T10:22:59+00:00","event":"support_mode_check","telegram_user_id":963128733,"telegram_message_id":694537,"support_mode":"AI"}
{"timestamp":"2026-09-28T10:22:59+00:00","event":"pipeline_check","telegram_user_id":963128733,"telegram_message_id":694537,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T10:22:59+00:00","event":"ai_request","telegram_user_id":963128733,"telegram_message_id":694537,"message":"А куда отдавать справку, если просрочиться?"}
{"timestamp":"2026-09-28T10:23:07+00:00","event":"ai_response","telegram_user_id":963128733,"telegram_message_id":694537,"duration_ms":7919,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-28T10:23:07+00:00","event":"handoff_requested","telegram_user_id":963128733,"telegram_message_id":694537,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-28T10:23:07+00:00","event":"handoff_mode_changed","telegram_user_id":963128733,"telegram_message_id":694537,"first_handoff":true}
{"timestamp":"2026-09-28T10:23:07+00:00","event":"sensei_prepare","telegram_user_id":963128733,"telegram_message_id":694537,"amo_lead_id":"39867351"}
{"timestamp":"2026-09-28T10:23:07+00:00","event":"sensei_started","telegram_user_id":963128733,"telegram_message_id":694537,"amo_lead_id":"39867351","result":true}
{"timestamp":"2026-09-28T10:23:08+00:00","event":"handoff_telegram_message_sent","telegram_user_id":963128733,"telegram_message_id":694537}
{"timestamp":"2026-09-28T10:23:08+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":963128733,"telegram_message_id":694537}
{"timestamp":"2026-09-28T10:25:32+00:00","event":"support_mode_check","telegram_user_id":382349287,"telegram_message_id":694546,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T10:25:32+00:00","event":"ai_skipped","telegram_user_id":382349287,"telegram_message_id":694546,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T10:26:11+00:00","event":"support_mode_check","telegram_user_id":963128733,"telegram_message_id":694548,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T10:26:11+00:00","event":"ai_skipped","telegram_user_id":963128733,"telegram_message_id":694548,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T10:30:23+00:00","event":"support_mode_check","telegram_user_id":5701125517,"telegram_message_id":694553,"support_mode":"AI"}
{"timestamp":"2026-09-28T10:30:23+00:00","event":"pipeline_check","telegram_user_id":5701125517,"telegram_message_id":694553,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T10:30:23+00:00","event":"ai_request","telegram_user_id":5701125517,"telegram_message_id":694553,"message":"Добрый день, я уже довольно много теории посмотрел за месяц, плюс два платежа внес. сориентируйте по шагам дальше пож"}
{"timestamp":"2026-09-28T10:30:32+00:00","event":"ai_response","telegram_user_id":5701125517,"telegram_message_id":694553,"duration_ms":8537,"action":"ANSWER","answer":"После 100% теории открывается внутренний теоретический экзамен — его можно сдать в приложении или веб-версии. Практику при этом нужно продолжать до 100% штатных часов, после чего сдаётся внутренний практический экзамен. К экзаменам в ГИБДД переходят после успешной сдачи обоих внутренних экзаменов."}
{"timestamp":"2026-09-28T10:30:32+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5701125517,"telegram_message_id":694553,"answer":"После 100% теории открывается внутренний теоретический экзамен — его можно сдать в приложении или веб-версии. Практику при этом нужно продолжать до 100% штатных часов, после чего сдаётся внутренний практический экзамен. К экзаменам в ГИБДД переходят после успешной сдачи обоих внутренних экзаменов."}
{"timestamp":"2026-09-28T10:30:32+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5701125517,"telegram_message_id":694553}
{"timestamp":"2026-09-28T10:31:50+00:00","event":"support_mode_check","telegram_user_id":5701125517,"telegram_message_id":694563,"support_mode":"AI"}
{"timestamp":"2026-09-28T10:31:50+00:00","event":"pipeline_check","telegram_user_id":5701125517,"telegram_message_id":694563,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T10:31:50+00:00","event":"ai_request","telegram_user_id":5701125517,"telegram_message_id":694563,"message":"я скорее про то, что в прошлый раз когда учился в школе, мы стали на практику ходить площадка/город параллельно с теорией"}
{"timestamp":"2026-09-28T10:31:59+00:00","event":"ai_response","telegram_user_id":5701125517,"telegram_message_id":694563,"duration_ms":8456,"action":"ANSWER","answer":"Да, практику можно проходить параллельно с теорией, если это предусмотрено расписанием занятий. Практическое вождение проходит очно."}
{"timestamp":"2026-09-28T10:31:59+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5701125517,"telegram_message_id":694563,"answer":"Да, практику можно проходить параллельно с теорией, если это предусмотрено расписанием занятий. Практическое вождение проходит очно."}
{"timestamp":"2026-09-28T10:31:59+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5701125517,"telegram_message_id":694563}
{"timestamp":"2026-09-28T10:32:28+00:00","event":"support_mode_check","telegram_user_id":5701125517,"telegram_message_id":694566,"support_mode":"AI"}
{"timestamp":"2026-09-28T10:32:28+00:00","event":"pipeline_check","telegram_user_id":5701125517,"telegram_message_id":694566,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T10:32:28+00:00","event":"ai_request","telegram_user_id":5701125517,"telegram_message_id":694566,"message":"а расписание мне надо самому сделать или оно где-то доступно?"}
{"timestamp":"2026-09-28T10:32:40+00:00","event":"ai_response","telegram_user_id":5701125517,"telegram_message_id":694566,"duration_ms":12185,"action":"ANSWER","answer":"Расписание занятий доступно в приложении. Когда назначат инструктора, сможете согласовать с ним занятия и выбрать удобное время."}
{"timestamp":"2026-09-28T10:32:41+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5701125517,"telegram_message_id":694566,"answer":"Расписание занятий доступно в приложении. Когда назначат инструктора, сможете согласовать с ним занятия и выбрать удобное время."}
{"timestamp":"2026-09-28T10:32:41+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5701125517,"telegram_message_id":694566}
{"timestamp":"2026-09-28T10:32:41+00:00","event":"support_mode_check","telegram_user_id":995843731,"telegram_message_id":694567,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T10:32:41+00:00","event":"ai_skipped","telegram_user_id":995843731,"telegram_message_id":694567,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T10:32:55+00:00","event":"support_mode_check","telegram_user_id":5701125517,"telegram_message_id":694569,"support_mode":"AI"}
{"timestamp":"2026-09-28T10:32:55+00:00","event":"pipeline_check","telegram_user_id":5701125517,"telegram_message_id":694569,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T10:32:55+00:00","event":"ai_request","telegram_user_id":5701125517,"telegram_message_id":694569,"message":"а когда его назначают?)"}
{"timestamp":"2026-09-28T10:33:04+00:00","event":"ai_response","telegram_user_id":5701125517,"telegram_message_id":694569,"duration_ms":9698,"action":"ANSWER","answer":"После допуска к практике и выбора удобных локаций инструктора назначают по вторникам или пятницам. После назначения информация появится в приложении, а первое занятие обычно начинается через 1–2 недели."}
{"timestamp":"2026-09-28T10:33:05+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5701125517,"telegram_message_id":694569,"answer":"После допуска к практике и выбора удобных локаций инструктора назначают по вторникам или пятницам. После назначения информация появится в приложении, а первое занятие обычно начинается через 1–2 недели."}
{"timestamp":"2026-09-28T10:33:05+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5701125517,"telegram_message_id":694569}
{"timestamp":"2026-09-28T10:33:05+00:00","event":"support_mode_check","telegram_user_id":871780830,"telegram_message_id":694570,"support_mode":"AI"}
{"timestamp":"2026-09-28T10:33:05+00:00","event":"pipeline_check","telegram_user_id":871780830,"telegram_message_id":694570,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T10:33:05+00:00","event":"ai_request","telegram_user_id":871780830,"telegram_message_id":694570,"message":"Зашла на видео, которые уже просмотрела тоже появилось это пятно."}
{"timestamp":"2026-09-28T10:33:06+00:00","event":"ai_response","telegram_user_id":871780830,"telegram_message_id":694570,"duration_ms":202,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-28T10:33:06+00:00","event":"handoff_requested","telegram_user_id":871780830,"telegram_message_id":694570,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-28T10:33:06+00:00","event":"handoff_mode_changed","telegram_user_id":871780830,"telegram_message_id":694570,"first_handoff":true}
{"timestamp":"2026-09-28T10:33:06+00:00","event":"sensei_prepare","telegram_user_id":871780830,"telegram_message_id":694570,"amo_lead_id":"41656729"}
{"timestamp":"2026-09-28T10:33:09+00:00","event":"sensei_started","telegram_user_id":871780830,"telegram_message_id":694570,"amo_lead_id":"41656729","result":true}
{"timestamp":"2026-09-28T10:33:09+00:00","event":"handoff_telegram_message_sent","telegram_user_id":871780830,"telegram_message_id":694570}
{"timestamp":"2026-09-28T10:33:10+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":871780830,"telegram_message_id":694570}
{"timestamp":"2026-09-28T10:34:07+00:00","event":"support_mode_check","telegram_user_id":1377737844,"telegram_message_id":694574,"support_mode":"AI"}
{"timestamp":"2026-09-28T10:34:07+00:00","event":"pipeline_missing_in_db","telegram_user_id":1377737844,"telegram_message_id":694574,"amo_lead_id":null}
{"timestamp":"2026-09-28T10:34:07+00:00","event":"legacy_leadid_check","telegram_user_id":1377737844,"telegram_message_id":694574,"legacy_leadid":"12191"}
{"timestamp":"2026-09-28T10:34:09+00:00","event":"legacy_contact_fetch_error","telegram_user_id":1377737844,"telegram_message_id":694574,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-28T10:34:09+00:00","event":"pipeline_check","telegram_user_id":1377737844,"telegram_message_id":694574,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T10:34:09+00:00","event":"ai_skipped","telegram_user_id":1377737844,"telegram_message_id":694574,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T10:34:52+00:00","event":"support_mode_check","telegram_user_id":883036959,"telegram_message_id":694575,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T10:34:52+00:00","event":"ai_skipped","telegram_user_id":883036959,"telegram_message_id":694575,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T10:39:28+00:00","event":"support_mode_check","telegram_user_id":883036959,"telegram_message_id":694582,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T10:39:28+00:00","event":"ai_skipped","telegram_user_id":883036959,"telegram_message_id":694582,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T10:40:29+00:00","event":"support_mode_check","telegram_user_id":883036959,"telegram_message_id":694584,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T10:40:29+00:00","event":"ai_skipped","telegram_user_id":883036959,"telegram_message_id":694584,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T10:41:09+00:00","event":"support_mode_check","telegram_user_id":293617158,"telegram_message_id":694587,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T10:41:09+00:00","event":"ai_skipped","telegram_user_id":293617158,"telegram_message_id":694587,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T10:43:58+00:00","event":"support_mode_check","telegram_user_id":5217039291,"telegram_message_id":694592,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T10:43:58+00:00","event":"ai_skipped","telegram_user_id":5217039291,"telegram_message_id":694592,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T10:44:24+00:00","event":"support_mode_check","telegram_user_id":5217039291,"telegram_message_id":694594,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T10:44:24+00:00","event":"ai_skipped","telegram_user_id":5217039291,"telegram_message_id":694594,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T10:46:15+00:00","event":"support_mode_check","telegram_user_id":5701125517,"telegram_message_id":694597,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T10:46:15+00:00","event":"ai_skipped","telegram_user_id":5701125517,"telegram_message_id":694597,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T10:50:54+00:00","event":"support_mode_check","telegram_user_id":588875247,"telegram_message_id":694604,"support_mode":"AI"}
{"timestamp":"2026-09-28T10:50:54+00:00","event":"pipeline_check","telegram_user_id":588875247,"telegram_message_id":694604,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T10:50:54+00:00","event":"ai_request","telegram_user_id":588875247,"telegram_message_id":694604,"message":"Нужен оператор, есть вопрос по длительности занятия"}
{"timestamp":"2026-09-28T10:51:02+00:00","event":"ai_response","telegram_user_id":588875247,"telegram_message_id":694604,"duration_ms":8079,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-28T10:51:02+00:00","event":"handoff_requested","telegram_user_id":588875247,"telegram_message_id":694604,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-28T10:51:02+00:00","event":"handoff_mode_changed","telegram_user_id":588875247,"telegram_message_id":694604,"first_handoff":true}
{"timestamp":"2026-09-28T10:51:02+00:00","event":"sensei_prepare","telegram_user_id":588875247,"telegram_message_id":694604,"amo_lead_id":"41412217"}
{"timestamp":"2026-09-28T10:51:03+00:00","event":"sensei_started","telegram_user_id":588875247,"telegram_message_id":694604,"amo_lead_id":"41412217","result":true}
{"timestamp":"2026-09-28T10:51:03+00:00","event":"handoff_telegram_message_sent","telegram_user_id":588875247,"telegram_message_id":694604}
{"timestamp":"2026-09-28T10:51:03+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":588875247,"telegram_message_id":694604}
{"timestamp":"2026-09-28T10:51:22+00:00","event":"support_mode_check","telegram_user_id":883036959,"telegram_message_id":694608,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T10:51:22+00:00","event":"ai_skipped","telegram_user_id":883036959,"telegram_message_id":694608,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T10:53:12+00:00","event":"support_mode_check","telegram_user_id":588875247,"telegram_message_id":694611,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T10:53:12+00:00","event":"ai_skipped","telegram_user_id":588875247,"telegram_message_id":694611,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T10:53:41+00:00","event":"support_mode_check","telegram_user_id":883036959,"telegram_message_id":694612,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T10:53:41+00:00","event":"ai_skipped","telegram_user_id":883036959,"telegram_message_id":694612,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T10:53:42+00:00","event":"support_mode_check","telegram_user_id":293617158,"telegram_message_id":694613,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T10:53:42+00:00","event":"ai_skipped","telegram_user_id":293617158,"telegram_message_id":694613,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T10:53:57+00:00","event":"support_mode_check","telegram_user_id":883036959,"telegram_message_id":694614,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T10:53:57+00:00","event":"ai_skipped","telegram_user_id":883036959,"telegram_message_id":694614,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T10:54:32+00:00","event":"support_mode_check","telegram_user_id":639646294,"telegram_message_id":694615,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T10:54:32+00:00","event":"ai_skipped","telegram_user_id":639646294,"telegram_message_id":694615,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T10:57:08+00:00","event":"support_mode_check","telegram_user_id":871780830,"telegram_message_id":694620,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T10:57:08+00:00","event":"ai_skipped","telegram_user_id":871780830,"telegram_message_id":694620,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T10:58:23+00:00","event":"support_mode_check","telegram_user_id":883036959,"telegram_message_id":694622,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T10:58:23+00:00","event":"ai_skipped","telegram_user_id":883036959,"telegram_message_id":694622,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T11:00:10+00:00","event":"support_mode_check","telegram_user_id":883036959,"telegram_message_id":694626,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T11:00:10+00:00","event":"ai_skipped","telegram_user_id":883036959,"telegram_message_id":694626,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T11:01:00+00:00","event":"support_mode_check","telegram_user_id":588875247,"telegram_message_id":694629,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T11:01:00+00:00","event":"ai_skipped","telegram_user_id":588875247,"telegram_message_id":694629,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T11:03:07+00:00","event":"support_mode_check","telegram_user_id":426615538,"telegram_message_id":694633,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T11:03:07+00:00","event":"ai_skipped","telegram_user_id":426615538,"telegram_message_id":694633,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T11:04:09+00:00","event":"support_mode_check","telegram_user_id":297396185,"telegram_message_id":694635,"support_mode":"AI"}
{"timestamp":"2026-09-28T11:04:09+00:00","event":"pipeline_check","telegram_user_id":297396185,"telegram_message_id":694635,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T11:04:09+00:00","event":"ai_request","telegram_user_id":297396185,"telegram_message_id":694635,"message":"Добрый день, скажите, пожалуйста, есть информация?"}
{"timestamp":"2026-09-28T11:04:10+00:00","event":"ai_response","telegram_user_id":297396185,"telegram_message_id":694635,"duration_ms":273,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-28T11:04:10+00:00","event":"handoff_requested","telegram_user_id":297396185,"telegram_message_id":694635,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-28T11:04:10+00:00","event":"handoff_mode_changed","telegram_user_id":297396185,"telegram_message_id":694635,"first_handoff":true}
{"timestamp":"2026-09-28T11:04:10+00:00","event":"sensei_prepare","telegram_user_id":297396185,"telegram_message_id":694635,"amo_lead_id":"42608105"}
{"timestamp":"2026-09-28T11:04:10+00:00","event":"sensei_started","telegram_user_id":297396185,"telegram_message_id":694635,"amo_lead_id":"42608105","result":true}
{"timestamp":"2026-09-28T11:04:10+00:00","event":"handoff_telegram_message_sent","telegram_user_id":297396185,"telegram_message_id":694635}
{"timestamp":"2026-09-28T11:04:11+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":297396185,"telegram_message_id":694635}
{"timestamp":"2026-09-28T11:08:57+00:00","event":"support_mode_check","telegram_user_id":879239273,"telegram_message_id":694652,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T11:08:57+00:00","event":"ai_skipped","telegram_user_id":879239273,"telegram_message_id":694652,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T11:11:58+00:00","event":"support_mode_check","telegram_user_id":297396185,"telegram_message_id":694656,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T11:11:58+00:00","event":"ai_skipped","telegram_user_id":297396185,"telegram_message_id":694656,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T11:12:47+00:00","event":"support_mode_check","telegram_user_id":883036959,"telegram_message_id":694658,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T11:12:47+00:00","event":"ai_skipped","telegram_user_id":883036959,"telegram_message_id":694658,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T11:14:16+00:00","event":"support_mode_check","telegram_user_id":879239273,"telegram_message_id":694660,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T11:14:16+00:00","event":"ai_skipped","telegram_user_id":879239273,"telegram_message_id":694660,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T11:14:30+00:00","event":"support_mode_check","telegram_user_id":990038916,"telegram_message_id":694661,"support_mode":"AI"}
{"timestamp":"2026-09-28T11:14:30+00:00","event":"pipeline_missing_in_db","telegram_user_id":990038916,"telegram_message_id":694661,"amo_lead_id":null}
{"timestamp":"2026-09-28T11:14:30+00:00","event":"legacy_leadid_check","telegram_user_id":990038916,"telegram_message_id":694661,"legacy_leadid":"42659003"}
{"timestamp":"2026-09-28T11:14:32+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":990038916,"telegram_message_id":694661,"contact_id":42659003,"linked_leads_count":2}
{"timestamp":"2026-09-28T11:14:33+00:00","event":"contact_lead_checked","telegram_user_id":990038916,"telegram_message_id":694661,"contact_id":42659003,"amo_lead_id":42617107,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-28T11:14:33+00:00","event":"contact_lead_checked","telegram_user_id":990038916,"telegram_message_id":694661,"contact_id":42659003,"amo_lead_id":42628703,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-28T11:14:33+00:00","event":"contact_ai_lead_found","telegram_user_id":990038916,"telegram_message_id":694661,"contact_id":42659003,"amo_lead_id":42628703,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-28T11:14:33+00:00","event":"pipeline_check","telegram_user_id":990038916,"telegram_message_id":694661,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T11:14:33+00:00","event":"ai_request","telegram_user_id":990038916,"telegram_message_id":694661,"message":"Добрый день, после подачи справки в автошколу, есть ли еще возможность поменять обучение с одной коробки передач, на другую"}
{"timestamp":"2026-09-28T11:14:50+00:00","event":"support_mode_check","telegram_user_id":879239273,"telegram_message_id":694662,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T11:14:50+00:00","event":"ai_skipped","telegram_user_id":879239273,"telegram_message_id":694662,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T11:14:56+00:00","event":"ai_response","telegram_user_id":990038916,"telegram_message_id":694661,"duration_ms":22640,"action":"ANSWER","answer":"Да, если документы уже зарегистрированы в ГИБДД, сменить коробку передач можно, но за это потребуется дополнительная оплата по прайсу автошколы."}
{"timestamp":"2026-09-28T11:14:56+00:00","event":"telegram_ai_answer_sent","telegram_user_id":990038916,"telegram_message_id":694661,"answer":"Да, если документы уже зарегистрированы в ГИБДД, сменить коробку передач можно, но за это потребуется дополнительная оплата по прайсу автошколы."}
{"timestamp":"2026-09-28T11:14:56+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":990038916,"telegram_message_id":694661}
{"timestamp":"2026-09-28T11:15:55+00:00","event":"support_mode_check","telegram_user_id":990038916,"telegram_message_id":694665,"support_mode":"AI"}
{"timestamp":"2026-09-28T11:15:55+00:00","event":"pipeline_check","telegram_user_id":990038916,"telegram_message_id":694665,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T11:15:55+00:00","event":"ai_request","telegram_user_id":990038916,"telegram_message_id":694665,"message":"Как это проверить, подскажите?"}
{"timestamp":"2026-09-28T11:16:05+00:00","event":"ai_response","telegram_user_id":990038916,"telegram_message_id":694665,"duration_ms":9571,"action":"ANSWER","answer":"Если вы про внутреннюю теорию — экзамен проходит в приложении или веб-версии: 80 вопросов за 1 час. Если про внутреннюю практику — расписание публикуют в общем Telegram-чате."}
{"timestamp":"2026-09-28T11:16:05+00:00","event":"telegram_ai_answer_sent","telegram_user_id":990038916,"telegram_message_id":694665,"answer":"Если вы про внутреннюю теорию — экзамен проходит в приложении или веб-версии: 80 вопросов за 1 час. Если про внутреннюю практику — расписание публикуют в общем Telegram-чате."}
{"timestamp":"2026-09-28T11:16:05+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":990038916,"telegram_message_id":694665}
{"timestamp":"2026-09-28T11:17:06+00:00","event":"support_mode_check","telegram_user_id":990038916,"telegram_message_id":694667,"support_mode":"AI"}
{"timestamp":"2026-09-28T11:17:06+00:00","event":"pipeline_check","telegram_user_id":990038916,"telegram_message_id":694667,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T11:17:06+00:00","event":"ai_request","telegram_user_id":990038916,"telegram_message_id":694667,"message":"Нет, проверить регистрацию в ГИБДД и поменять коробку"}
{"timestamp":"2026-09-28T11:17:16+00:00","event":"ai_response","telegram_user_id":990038916,"telegram_message_id":694667,"duration_ms":10231,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-28T11:17:16+00:00","event":"handoff_requested","telegram_user_id":990038916,"telegram_message_id":694667,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-28T11:17:16+00:00","event":"handoff_mode_changed","telegram_user_id":990038916,"telegram_message_id":694667,"first_handoff":true}
{"timestamp":"2026-09-28T11:17:16+00:00","event":"sensei_prepare","telegram_user_id":990038916,"telegram_message_id":694667,"amo_lead_id":"42628703"}
{"timestamp":"2026-09-28T11:17:17+00:00","event":"sensei_started","telegram_user_id":990038916,"telegram_message_id":694667,"amo_lead_id":"42628703","result":true}
{"timestamp":"2026-09-28T11:17:17+00:00","event":"handoff_telegram_message_sent","telegram_user_id":990038916,"telegram_message_id":694667}
{"timestamp":"2026-09-28T11:17:17+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":990038916,"telegram_message_id":694667}
{"timestamp":"2026-09-28T11:28:02+00:00","event":"support_mode_check","telegram_user_id":8060463892,"telegram_message_id":694671,"support_mode":"AI"}
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{"timestamp":"2026-09-28T11:34:37+00:00","event":"ai_request","telegram_user_id":1189305804,"telegram_message_id":694679,"message":"Добрый день, откройте, пожалуйста, повторную попытку на итоговый тест"}
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{"timestamp":"2026-09-28T11:48:49+00:00","event":"ai_request","telegram_user_id":868297951,"telegram_message_id":694694,"message":"Здравствуйте. До какого числа я должна закончить курс обучения?"}
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{"timestamp":"2026-09-28T11:49:30+00:00","event":"ai_request","telegram_user_id":5022225347,"telegram_message_id":694695,"message":"Добрый день. Подскажите, пожалуйста, после сдачи всех внутренних экзаменов нужно все документы заново принести?"}
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{"timestamp":"2026-09-28T11:52:11+00:00","event":"ai_request","telegram_user_id":7156372658,"telegram_message_id":694698,"message":"Добрый день, хотел бы поменять инструктора"}
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{"timestamp":"2026-09-28T12:05:26+00:00","event":"ai_skipped","telegram_user_id":769529302,"telegram_message_id":694717,"reason":"support_mode_human"}
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{"timestamp":"2026-09-28T12:07:33+00:00","event":"ai_request","telegram_user_id":714216009,"telegram_message_id":694721,"message":"Здравствуйте, назначьте меня на экзамен в ГАИ"}
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{"timestamp":"2026-09-28T12:07:53+00:00","event":"ai_request","telegram_user_id":190712465,"telegram_message_id":694724,"message":"бывало картинка грузилась через минуту другую, а иногда вот так вот ломалась как на скрине выше"}
{"timestamp":"2026-09-28T12:07:53+00:00","event":"ai_response","telegram_user_id":190712465,"telegram_message_id":694724,"duration_ms":267,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-28T12:07:53+00:00","event":"handoff_requested","telegram_user_id":190712465,"telegram_message_id":694724,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-28T12:07:53+00:00","event":"handoff_mode_changed","telegram_user_id":190712465,"telegram_message_id":694724,"first_handoff":true}
{"timestamp":"2026-09-28T12:07:53+00:00","event":"sensei_prepare","telegram_user_id":190712465,"telegram_message_id":694724,"amo_lead_id":"41428443"}
{"timestamp":"2026-09-28T12:07:53+00:00","event":"sensei_started","telegram_user_id":190712465,"telegram_message_id":694724,"amo_lead_id":"41428443","result":true}
{"timestamp":"2026-09-28T12:07:53+00:00","event":"handoff_telegram_message_sent","telegram_user_id":190712465,"telegram_message_id":694724}
{"timestamp":"2026-09-28T12:07:54+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":190712465,"telegram_message_id":694724}
{"timestamp":"2026-09-28T12:08:55+00:00","event":"support_mode_check","telegram_user_id":1032129565,"telegram_message_id":694729,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T12:08:55+00:00","event":"ai_skipped","telegram_user_id":1032129565,"telegram_message_id":694729,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T12:08:55+00:00","event":"support_mode_check","telegram_user_id":1032129565,"telegram_message_id":694730,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T12:08:55+00:00","event":"ai_skipped","telegram_user_id":1032129565,"telegram_message_id":694730,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T12:12:54+00:00","event":"support_mode_check","telegram_user_id":769529302,"telegram_message_id":694737,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T12:12:54+00:00","event":"ai_skipped","telegram_user_id":769529302,"telegram_message_id":694737,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T12:12:58+00:00","event":"support_mode_check","telegram_user_id":1030098834,"telegram_message_id":694739,"support_mode":"AI"}
{"timestamp":"2026-09-28T12:12:58+00:00","event":"pipeline_check","telegram_user_id":1030098834,"telegram_message_id":694739,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T12:12:58+00:00","event":"ai_request","telegram_user_id":1030098834,"telegram_message_id":694739,"message":"Как дела с информацией?"}
{"timestamp":"2026-09-28T12:13:57+00:00","event":"support_mode_check","telegram_user_id":190712465,"telegram_message_id":694743,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T12:13:57+00:00","event":"ai_skipped","telegram_user_id":190712465,"telegram_message_id":694743,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T12:14:58+00:00","event":"ai_error","telegram_user_id":1030098834,"telegram_message_id":694739,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-28T12:15:41+00:00","event":"support_mode_check","telegram_user_id":879239273,"telegram_message_id":694747,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T12:15:41+00:00","event":"ai_skipped","telegram_user_id":879239273,"telegram_message_id":694747,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T12:18:34+00:00","event":"support_mode_check","telegram_user_id":5245233100,"telegram_message_id":694756,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T12:18:34+00:00","event":"ai_skipped","telegram_user_id":5245233100,"telegram_message_id":694756,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T12:21:04+00:00","event":"support_mode_check","telegram_user_id":924710409,"telegram_message_id":694765,"support_mode":"AI"}
{"timestamp":"2026-09-28T12:21:04+00:00","event":"pipeline_missing_in_db","telegram_user_id":924710409,"telegram_message_id":694765,"amo_lead_id":null}
{"timestamp":"2026-09-28T12:21:04+00:00","event":"legacy_leadid_check","telegram_user_id":924710409,"telegram_message_id":694765,"legacy_leadid":"12191"}
{"timestamp":"2026-09-28T12:21:06+00:00","event":"legacy_contact_fetch_error","telegram_user_id":924710409,"telegram_message_id":694765,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-28T12:21:06+00:00","event":"pipeline_check","telegram_user_id":924710409,"telegram_message_id":694765,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T12:21:06+00:00","event":"ai_skipped","telegram_user_id":924710409,"telegram_message_id":694765,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T12:22:45+00:00","event":"support_mode_check","telegram_user_id":1032129565,"telegram_message_id":694770,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T12:22:45+00:00","event":"ai_skipped","telegram_user_id":1032129565,"telegram_message_id":694770,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T12:23:12+00:00","event":"support_mode_check","telegram_user_id":771024573,"telegram_message_id":694772,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T12:23:12+00:00","event":"ai_skipped","telegram_user_id":771024573,"telegram_message_id":694772,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T12:23:23+00:00","event":"support_mode_check","telegram_user_id":1005683357,"telegram_message_id":694773,"support_mode":"AI"}
{"timestamp":"2026-09-28T12:23:23+00:00","event":"pipeline_check","telegram_user_id":1005683357,"telegram_message_id":694773,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T12:23:23+00:00","event":"ai_request","telegram_user_id":1005683357,"telegram_message_id":694773,"message":"Здравствуйте, номер так и не направили"}
{"timestamp":"2026-09-28T12:23:37+00:00","event":"ai_response","telegram_user_id":1005683357,"telegram_message_id":694773,"duration_ms":13846,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-28T12:23:37+00:00","event":"handoff_requested","telegram_user_id":1005683357,"telegram_message_id":694773,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-28T12:23:37+00:00","event":"handoff_mode_changed","telegram_user_id":1005683357,"telegram_message_id":694773,"first_handoff":true}
{"timestamp":"2026-09-28T12:23:37+00:00","event":"sensei_prepare","telegram_user_id":1005683357,"telegram_message_id":694773,"amo_lead_id":"41424459"}
{"timestamp":"2026-09-28T12:23:38+00:00","event":"sensei_started","telegram_user_id":1005683357,"telegram_message_id":694773,"amo_lead_id":"41424459","result":true}
{"timestamp":"2026-09-28T12:23:38+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1005683357,"telegram_message_id":694773}
{"timestamp":"2026-09-28T12:23:38+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1005683357,"telegram_message_id":694773}
{"timestamp":"2026-09-28T12:23:48+00:00","event":"support_mode_check","telegram_user_id":426615538,"telegram_message_id":694777,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T12:23:48+00:00","event":"ai_skipped","telegram_user_id":426615538,"telegram_message_id":694777,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T12:24:24+00:00","event":"support_mode_check","telegram_user_id":771024573,"telegram_message_id":694778,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T12:24:24+00:00","event":"ai_skipped","telegram_user_id":771024573,"telegram_message_id":694778,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T12:24:39+00:00","event":"support_mode_check","telegram_user_id":879239273,"telegram_message_id":694779,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T12:24:39+00:00","event":"ai_skipped","telegram_user_id":879239273,"telegram_message_id":694779,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T12:24:54+00:00","event":"support_mode_check","telegram_user_id":862541018,"telegram_message_id":694781,"support_mode":"AI"}
{"timestamp":"2026-09-28T12:24:54+00:00","event":"pipeline_check","telegram_user_id":862541018,"telegram_message_id":694781,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T12:24:54+00:00","event":"ai_request","telegram_user_id":862541018,"telegram_message_id":694781,"message":"Здравствуйте, у меня внутренний экзамен закрыт, как его разблокировать? \n\nИ где будет проходить экзамен по вождению внутренний, и в ГАИ теретория известна?"}
{"timestamp":"2026-09-28T12:25:04+00:00","event":"ai_response","telegram_user_id":862541018,"telegram_message_id":694781,"duration_ms":10097,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-28T12:25:04+00:00","event":"handoff_requested","telegram_user_id":862541018,"telegram_message_id":694781,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-28T12:25:04+00:00","event":"handoff_mode_changed","telegram_user_id":862541018,"telegram_message_id":694781,"first_handoff":true}
{"timestamp":"2026-09-28T12:25:04+00:00","event":"sensei_prepare","telegram_user_id":862541018,"telegram_message_id":694781,"amo_lead_id":"42232283"}
{"timestamp":"2026-09-28T12:25:05+00:00","event":"sensei_started","telegram_user_id":862541018,"telegram_message_id":694781,"amo_lead_id":"42232283","result":true}
{"timestamp":"2026-09-28T12:25:05+00:00","event":"handoff_telegram_message_sent","telegram_user_id":862541018,"telegram_message_id":694781}
{"timestamp":"2026-09-28T12:25:05+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":862541018,"telegram_message_id":694781}
{"timestamp":"2026-09-28T12:25:08+00:00","event":"support_mode_check","telegram_user_id":757068448,"telegram_message_id":694782,"support_mode":"AI"}
{"timestamp":"2026-09-28T12:25:08+00:00","event":"pipeline_check","telegram_user_id":757068448,"telegram_message_id":694782,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T12:25:08+00:00","event":"ai_request","telegram_user_id":757068448,"telegram_message_id":694782,"message":"Добрый день, я хотела бы узнать, как проходит внутренний практический экзамен по вождению"}
{"timestamp":"2026-09-28T12:25:16+00:00","event":"ai_response","telegram_user_id":757068448,"telegram_message_id":694782,"duration_ms":8830,"action":"ANSWER","answer":"Добрый день! После того как откатаны 100% штатных часов практики, вас добавляют в общий Telegram-чат, где публикуют расписание внутреннего практического экзамена. Следите за расписанием и приезжайте в назначенное время. Экзамен — отдельный этап, он не входит в 100% практики."}
{"timestamp":"2026-09-28T12:25:17+00:00","event":"telegram_ai_answer_sent","telegram_user_id":757068448,"telegram_message_id":694782,"answer":"Добрый день! После того как откатаны 100% штатных часов практики, вас добавляют в общий Telegram-чат, где публикуют расписание внутреннего практического экзамена. Следите за расписанием и приезжайте в назначенное время. Экзамен — отдельный этап, он не входит в 100% практики."}
{"timestamp":"2026-09-28T12:25:17+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":757068448,"telegram_message_id":694782}
{"timestamp":"2026-09-28T12:26:21+00:00","event":"support_mode_check","telegram_user_id":757068448,"telegram_message_id":694787,"support_mode":"AI"}
{"timestamp":"2026-09-28T12:26:21+00:00","event":"pipeline_check","telegram_user_id":757068448,"telegram_message_id":694787,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T12:26:21+00:00","event":"ai_request","telegram_user_id":757068448,"telegram_message_id":694787,"message":"А он проходит на маршруте ГИБДД, в котором планируется основная сдача?"}
{"timestamp":"2026-09-28T12:26:31+00:00","event":"ai_response","telegram_user_id":757068448,"telegram_message_id":694787,"duration_ms":9784,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-28T12:26:31+00:00","event":"handoff_requested","telegram_user_id":757068448,"telegram_message_id":694787,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-28T12:26:31+00:00","event":"handoff_mode_changed","telegram_user_id":757068448,"telegram_message_id":694787,"first_handoff":true}
{"timestamp":"2026-09-28T12:26:31+00:00","event":"sensei_prepare","telegram_user_id":757068448,"telegram_message_id":694787,"amo_lead_id":"41624371"}
{"timestamp":"2026-09-28T12:26:31+00:00","event":"sensei_started","telegram_user_id":757068448,"telegram_message_id":694787,"amo_lead_id":"41624371","result":true}
{"timestamp":"2026-09-28T12:26:31+00:00","event":"handoff_telegram_message_sent","telegram_user_id":757068448,"telegram_message_id":694787}
{"timestamp":"2026-09-28T12:26:32+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":757068448,"telegram_message_id":694787}
{"timestamp":"2026-09-28T12:32:03+00:00","event":"support_mode_check","telegram_user_id":190712465,"telegram_message_id":694793,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T12:32:03+00:00","event":"ai_skipped","telegram_user_id":190712465,"telegram_message_id":694793,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T12:34:01+00:00","event":"support_mode_check","telegram_user_id":924710409,"telegram_message_id":694798,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T12:34:01+00:00","event":"ai_skipped","telegram_user_id":924710409,"telegram_message_id":694798,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T12:34:05+00:00","event":"support_mode_check","telegram_user_id":1256015914,"telegram_message_id":694799,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T12:34:05+00:00","event":"ai_skipped","telegram_user_id":1256015914,"telegram_message_id":694799,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T12:34:11+00:00","event":"support_mode_check","telegram_user_id":508869114,"telegram_message_id":694800,"support_mode":"AI"}
{"timestamp":"2026-09-28T12:34:11+00:00","event":"pipeline_check","telegram_user_id":508869114,"telegram_message_id":694800,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T12:34:11+00:00","event":"ai_request","telegram_user_id":508869114,"telegram_message_id":694800,"message":"Добрый день, можно ли сегодня привезти мед справку?"}
{"timestamp":"2026-09-28T12:34:11+00:00","event":"ai_response","telegram_user_id":508869114,"telegram_message_id":694800,"duration_ms":301,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-28T12:34:11+00:00","event":"handoff_requested","telegram_user_id":508869114,"telegram_message_id":694800,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-28T12:34:11+00:00","event":"handoff_mode_changed","telegram_user_id":508869114,"telegram_message_id":694800,"first_handoff":true}
{"timestamp":"2026-09-28T12:34:11+00:00","event":"sensei_prepare","telegram_user_id":508869114,"telegram_message_id":694800,"amo_lead_id":"41882841"}
{"timestamp":"2026-09-28T12:34:12+00:00","event":"sensei_started","telegram_user_id":508869114,"telegram_message_id":694800,"amo_lead_id":"41882841","result":true}
{"timestamp":"2026-09-28T12:34:12+00:00","event":"handoff_telegram_message_sent","telegram_user_id":508869114,"telegram_message_id":694800}
{"timestamp":"2026-09-28T12:34:12+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":508869114,"telegram_message_id":694800}
{"timestamp":"2026-09-28T12:34:52+00:00","event":"support_mode_check","telegram_user_id":1189305804,"telegram_message_id":694804,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T12:34:52+00:00","event":"ai_skipped","telegram_user_id":1189305804,"telegram_message_id":694804,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T12:35:15+00:00","event":"support_mode_check","telegram_user_id":1005683357,"telegram_message_id":694806,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T12:35:15+00:00","event":"ai_skipped","telegram_user_id":1005683357,"telegram_message_id":694806,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T12:35:33+00:00","event":"support_mode_check","telegram_user_id":342666662,"telegram_message_id":694807,"support_mode":"AI"}
{"timestamp":"2026-09-28T12:35:33+00:00","event":"pipeline_check","telegram_user_id":342666662,"telegram_message_id":694807,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T12:35:33+00:00","event":"ai_request","telegram_user_id":342666662,"telegram_message_id":694807,"message":"Добрый день!\nВысылаю чек об оплате госпошлины"}
{"timestamp":"2026-09-28T12:37:04+00:00","event":"ai_response","telegram_user_id":342666662,"telegram_message_id":694807,"duration_ms":90440,"action":"ANSWER","answer":"Добрый день! Спасибо, чек получили. Оплатить госпошлину может другой человек, если в платеже указаны данные ученика."}
{"timestamp":"2026-09-28T12:37:04+00:00","event":"telegram_ai_answer_sent","telegram_user_id":342666662,"telegram_message_id":694807,"answer":"Добрый день! Спасибо, чек получили. Оплатить госпошлину может другой человек, если в платеже указаны данные ученика."}
{"timestamp":"2026-09-28T12:37:04+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":342666662,"telegram_message_id":694807}
{"timestamp":"2026-09-28T12:38:25+00:00","event":"support_mode_check","telegram_user_id":342666662,"telegram_message_id":694817,"support_mode":"AI"}
{"timestamp":"2026-09-28T12:38:25+00:00","event":"pipeline_check","telegram_user_id":342666662,"telegram_message_id":694817,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T12:38:25+00:00","event":"ai_request","telegram_user_id":342666662,"telegram_message_id":694817,"message":"Вы запишите меня на экзамен в гаи?"}
{"timestamp":"2026-09-28T12:38:32+00:00","event":"ai_response","telegram_user_id":342666662,"telegram_message_id":694817,"duration_ms":7275,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-28T12:38:32+00:00","event":"handoff_requested","telegram_user_id":342666662,"telegram_message_id":694817,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-28T12:38:32+00:00","event":"handoff_mode_changed","telegram_user_id":342666662,"telegram_message_id":694817,"first_handoff":true}
{"timestamp":"2026-09-28T12:38:32+00:00","event":"sensei_prepare","telegram_user_id":342666662,"telegram_message_id":694817,"amo_lead_id":"41614713"}
{"timestamp":"2026-09-28T12:38:33+00:00","event":"sensei_started","telegram_user_id":342666662,"telegram_message_id":694817,"amo_lead_id":"41614713","result":true}
{"timestamp":"2026-09-28T12:38:33+00:00","event":"handoff_telegram_message_sent","telegram_user_id":342666662,"telegram_message_id":694817}
{"timestamp":"2026-09-28T12:38:33+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":342666662,"telegram_message_id":694817}
{"timestamp":"2026-09-28T12:40:06+00:00","event":"support_mode_check","telegram_user_id":924710409,"telegram_message_id":694821,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T12:40:06+00:00","event":"ai_skipped","telegram_user_id":924710409,"telegram_message_id":694821,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T12:46:06+00:00","event":"support_mode_check","telegram_user_id":7705412504,"telegram_message_id":694835,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T12:46:06+00:00","event":"ai_skipped","telegram_user_id":7705412504,"telegram_message_id":694835,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T12:48:28+00:00","event":"support_mode_check","telegram_user_id":1334879836,"telegram_message_id":694836,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T12:48:28+00:00","event":"ai_skipped","telegram_user_id":1334879836,"telegram_message_id":694836,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T12:54:24+00:00","event":"support_mode_check","telegram_user_id":5245233100,"telegram_message_id":694843,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T12:54:24+00:00","event":"ai_skipped","telegram_user_id":5245233100,"telegram_message_id":694843,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T12:54:37+00:00","event":"support_mode_check","telegram_user_id":5245233100,"telegram_message_id":694844,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T12:54:37+00:00","event":"ai_skipped","telegram_user_id":5245233100,"telegram_message_id":694844,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T12:56:33+00:00","event":"support_mode_check","telegram_user_id":862541018,"telegram_message_id":694845,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T12:56:33+00:00","event":"ai_skipped","telegram_user_id":862541018,"telegram_message_id":694845,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T12:57:00+00:00","event":"support_mode_check","telegram_user_id":342666662,"telegram_message_id":694846,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T12:57:00+00:00","event":"ai_skipped","telegram_user_id":342666662,"telegram_message_id":694846,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T12:59:55+00:00","event":"support_mode_check","telegram_user_id":8724177822,"telegram_message_id":694849,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T12:59:55+00:00","event":"ai_skipped","telegram_user_id":8724177822,"telegram_message_id":694849,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T13:02:02+00:00","event":"support_mode_check","telegram_user_id":342666662,"telegram_message_id":694851,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T13:02:02+00:00","event":"ai_skipped","telegram_user_id":342666662,"telegram_message_id":694851,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T13:06:27+00:00","event":"support_mode_check","telegram_user_id":439497958,"telegram_message_id":694854,"support_mode":"AI"}
{"timestamp":"2026-09-28T13:06:27+00:00","event":"pipeline_missing_in_db","telegram_user_id":439497958,"telegram_message_id":694854,"amo_lead_id":null}
{"timestamp":"2026-09-28T13:06:27+00:00","event":"legacy_leadid_check","telegram_user_id":439497958,"telegram_message_id":694854,"legacy_leadid":"42150751"}
{"timestamp":"2026-09-28T13:06:29+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":439497958,"telegram_message_id":694854,"contact_id":42150751,"linked_leads_count":2}
{"timestamp":"2026-09-28T13:06:29+00:00","event":"contact_lead_checked","telegram_user_id":439497958,"telegram_message_id":694854,"contact_id":42150751,"amo_lead_id":42049409,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-28T13:06:30+00:00","event":"contact_lead_checked","telegram_user_id":439497958,"telegram_message_id":694854,"contact_id":42150751,"amo_lead_id":42049757,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-28T13:06:30+00:00","event":"contact_ai_lead_found","telegram_user_id":439497958,"telegram_message_id":694854,"contact_id":42150751,"amo_lead_id":42049757,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-28T13:06:30+00:00","event":"pipeline_check","telegram_user_id":439497958,"telegram_message_id":694854,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T13:06:30+00:00","event":"ai_request","telegram_user_id":439497958,"telegram_message_id":694854,"message":"Здравствуйте. \nПодскажите пожалуйста почему в приложении закрыт раздел \"тестирование\"? \nЯ бы хотел пройти тест по теории"}
{"timestamp":"2026-09-28T13:06:41+00:00","event":"ai_response","telegram_user_id":439497958,"telegram_message_id":694854,"duration_ms":11186,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-28T13:06:41+00:00","event":"handoff_requested","telegram_user_id":439497958,"telegram_message_id":694854,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-28T13:06:41+00:00","event":"handoff_mode_changed","telegram_user_id":439497958,"telegram_message_id":694854,"first_handoff":true}
{"timestamp":"2026-09-28T13:06:41+00:00","event":"sensei_prepare","telegram_user_id":439497958,"telegram_message_id":694854,"amo_lead_id":"42049757"}
{"timestamp":"2026-09-28T13:06:42+00:00","event":"sensei_started","telegram_user_id":439497958,"telegram_message_id":694854,"amo_lead_id":"42049757","result":true}
{"timestamp":"2026-09-28T13:06:43+00:00","event":"handoff_telegram_message_sent","telegram_user_id":439497958,"telegram_message_id":694854}
{"timestamp":"2026-09-28T13:06:43+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":439497958,"telegram_message_id":694854}
{"timestamp":"2026-09-28T13:06:54+00:00","event":"support_mode_check","telegram_user_id":8724177822,"telegram_message_id":694858,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T13:06:54+00:00","event":"ai_skipped","telegram_user_id":8724177822,"telegram_message_id":694858,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T13:08:22+00:00","event":"support_mode_check","telegram_user_id":862541018,"telegram_message_id":694859,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T13:08:22+00:00","event":"ai_skipped","telegram_user_id":862541018,"telegram_message_id":694859,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T13:08:29+00:00","event":"support_mode_check","telegram_user_id":951129932,"telegram_message_id":694860,"support_mode":"AI"}
{"timestamp":"2026-09-28T13:08:29+00:00","event":"pipeline_missing_in_db","telegram_user_id":951129932,"telegram_message_id":694860,"amo_lead_id":null}
{"timestamp":"2026-09-28T13:08:29+00:00","event":"legacy_leadid_check","telegram_user_id":951129932,"telegram_message_id":694860,"legacy_leadid":"41222815"}
{"timestamp":"2026-09-28T13:08:30+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":951129932,"telegram_message_id":694860,"contact_id":41222815,"linked_leads_count":2}
{"timestamp":"2026-09-28T13:08:31+00:00","event":"contact_lead_checked","telegram_user_id":951129932,"telegram_message_id":694860,"contact_id":41222815,"amo_lead_id":40915205,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-28T13:08:32+00:00","event":"contact_lead_checked","telegram_user_id":951129932,"telegram_message_id":694860,"contact_id":41222815,"amo_lead_id":40942079,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-28T13:08:32+00:00","event":"contact_ai_lead_found","telegram_user_id":951129932,"telegram_message_id":694860,"contact_id":41222815,"amo_lead_id":40942079,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-28T13:08:32+00:00","event":"pipeline_check","telegram_user_id":951129932,"telegram_message_id":694860,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T13:08:32+00:00","event":"ai_request","telegram_user_id":951129932,"telegram_message_id":694860,"message":"Ясенево, Южная, Отрадное, Нахимовский проспект\nПонимающий инструктор, в остальном предпочтений нет."}
{"timestamp":"2026-09-28T13:08:52+00:00","event":"ai_response","telegram_user_id":951129932,"telegram_message_id":694860,"duration_ms":19947,"action":"ANSWER","answer":"Указала локации: Ясенево, Южная, Отрадное и Нахимовский проспект, а также пожелание по понимающему инструктору. Если допуск к практике уже получен и локации выбраны, инструктора назначают по вторникам и пятницам; первое занятие обычно начинается через 1–2 недели после назначения."}
{"timestamp":"2026-09-28T13:08:53+00:00","event":"telegram_ai_answer_sent","telegram_user_id":951129932,"telegram_message_id":694860,"answer":"Указала локации: Ясенево, Южная, Отрадное и Нахимовский проспект, а также пожелание по понимающему инструктору. Если допуск к практике уже получен и локации выбраны, инструктора назначают по вторникам и пятницам; первое занятие обычно начинается через 1–2 недели после назначения."}
{"timestamp":"2026-09-28T13:08:53+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":951129932,"telegram_message_id":694860}
{"timestamp":"2026-09-28T13:09:44+00:00","event":"support_mode_check","telegram_user_id":6005392801,"telegram_message_id":694865,"support_mode":"AI"}
{"timestamp":"2026-09-28T13:09:44+00:00","event":"pipeline_missing_in_db","telegram_user_id":6005392801,"telegram_message_id":694865,"amo_lead_id":null}
{"timestamp":"2026-09-28T13:09:44+00:00","event":"legacy_leadid_check","telegram_user_id":6005392801,"telegram_message_id":694865,"legacy_leadid":"40545263"}
{"timestamp":"2026-09-28T13:09:46+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":6005392801,"telegram_message_id":694865,"contact_id":40545263,"linked_leads_count":2}
{"timestamp":"2026-09-28T13:09:46+00:00","event":"contact_lead_checked","telegram_user_id":6005392801,"telegram_message_id":694865,"contact_id":40545263,"amo_lead_id":40134179,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-28T13:09:47+00:00","event":"contact_lead_checked","telegram_user_id":6005392801,"telegram_message_id":694865,"contact_id":40545263,"amo_lead_id":43054337,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-28T13:09:47+00:00","event":"contact_ai_lead_found","telegram_user_id":6005392801,"telegram_message_id":694865,"contact_id":40545263,"amo_lead_id":43054337,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-28T13:09:47+00:00","event":"pipeline_check","telegram_user_id":6005392801,"telegram_message_id":694865,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T13:09:47+00:00","event":"ai_request","telegram_user_id":6005392801,"telegram_message_id":694865,"message":"Здравствуйте!\nПришла проходить комиссию,но из-за отсутствия прописки в мск не могу этого сделать?\nЕсли я съезжу пройти комиссию по месту регистрации,подойдет справка?\nТо есть не из Москвы,а из Смоленска"}
{"timestamp":"2026-09-28T13:09:56+00:00","event":"ai_response","telegram_user_id":6005392801,"telegram_message_id":694865,"duration_ms":9585,"action":"ANSWER","answer":"По материалам не могу подтвердить, подойдёт ли справка из Смоленска для прохождения комиссии. По немосковской справке инспектору могут понадобиться дополнительные запросы, поэтому проверка иногда занимает заметно больше времени. Точный срок заранее гарантировать нельзя."}
{"timestamp":"2026-09-28T13:09:57+00:00","event":"telegram_ai_answer_sent","telegram_user_id":6005392801,"telegram_message_id":694865,"answer":"По материалам не могу подтвердить, подойдёт ли справка из Смоленска для прохождения комиссии. По немосковской справке инспектору могут понадобиться дополнительные запросы, поэтому проверка иногда занимает заметно больше времени. Точный срок заранее гарантировать нельзя."}
{"timestamp":"2026-09-28T13:09:57+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":6005392801,"telegram_message_id":694865}
{"timestamp":"2026-09-28T13:09:57+00:00","event":"support_mode_check","telegram_user_id":8724177822,"telegram_message_id":694866,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T13:09:57+00:00","event":"ai_skipped","telegram_user_id":8724177822,"telegram_message_id":694866,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T13:10:02+00:00","event":"support_mode_check","telegram_user_id":342666662,"telegram_message_id":694868,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T13:10:02+00:00","event":"ai_skipped","telegram_user_id":342666662,"telegram_message_id":694868,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T13:10:20+00:00","event":"support_mode_check","telegram_user_id":1955652670,"telegram_message_id":694871,"support_mode":"AI"}
{"timestamp":"2026-09-28T13:10:20+00:00","event":"pipeline_check","telegram_user_id":1955652670,"telegram_message_id":694871,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T13:10:20+00:00","event":"ai_request","telegram_user_id":1955652670,"telegram_message_id":694871,"message":"Добрый день! Подскажите, мои документы доставили в офис на Достоевскую?"}
{"timestamp":"2026-09-28T13:10:25+00:00","event":"support_mode_check","telegram_user_id":6005392801,"telegram_message_id":694872,"support_mode":"AI"}
{"timestamp":"2026-09-28T13:10:25+00:00","event":"pipeline_check","telegram_user_id":6005392801,"telegram_message_id":694872,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T13:10:25+00:00","event":"ai_request","telegram_user_id":6005392801,"telegram_message_id":694872,"message":"Здравствуйте!\nПришла проходить комиссию,но из-за отсутствия прописки в мск не могу этого сделать?\nЕсли я съезжу пройти комиссию по месту регистрации,подойдет справка?\nТо есть не из Москвы,а из Смоленска"}
{"timestamp":"2026-09-28T13:10:27+00:00","event":"ai_response","telegram_user_id":1955652670,"telegram_message_id":694871,"duration_ms":7723,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-28T13:10:27+00:00","event":"handoff_requested","telegram_user_id":1955652670,"telegram_message_id":694871,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-28T13:10:27+00:00","event":"handoff_mode_changed","telegram_user_id":1955652670,"telegram_message_id":694871,"first_handoff":true}
{"timestamp":"2026-09-28T13:10:27+00:00","event":"sensei_prepare","telegram_user_id":1955652670,"telegram_message_id":694871,"amo_lead_id":"42193060"}
{"timestamp":"2026-09-28T13:10:28+00:00","event":"sensei_started","telegram_user_id":1955652670,"telegram_message_id":694871,"amo_lead_id":"42193060","result":true}
{"timestamp":"2026-09-28T13:10:28+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1955652670,"telegram_message_id":694871}
{"timestamp":"2026-09-28T13:10:28+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1955652670,"telegram_message_id":694871}
{"timestamp":"2026-09-28T13:10:28+00:00","event":"ai_response","telegram_user_id":6005392801,"telegram_message_id":694872,"duration_ms":3787,"action":"ANSWER","answer":"По немосковской медсправке инспектор может запросить дополнительные проверки, поэтому срок рассмотрения иногда заметно увеличивается. Подойдёт ли справка из Смоленска именно в вашем случае, уточнит сотрудник."}
{"timestamp":"2026-09-28T13:10:30+00:00","event":"telegram_ai_answer_sent","telegram_user_id":6005392801,"telegram_message_id":694872,"answer":"По немосковской медсправке инспектор может запросить дополнительные проверки, поэтому срок рассмотрения иногда заметно увеличивается. Подойдёт ли справка из Смоленска именно в вашем случае, уточнит сотрудник."}
{"timestamp":"2026-09-28T13:10:30+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":6005392801,"telegram_message_id":694872}
{"timestamp":"2026-09-28T13:10:40+00:00","event":"support_mode_check","telegram_user_id":6005392801,"telegram_message_id":694876,"support_mode":"AI"}
{"timestamp":"2026-09-28T13:10:40+00:00","event":"pipeline_check","telegram_user_id":6005392801,"telegram_message_id":694876,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T13:10:40+00:00","event":"ai_request","telegram_user_id":6005392801,"telegram_message_id":694876,"message":"Буду ждать"}
{"timestamp":"2026-09-28T13:11:11+00:00","event":"ai_response","telegram_user_id":6005392801,"telegram_message_id":694876,"duration_ms":30305,"action":"ANSWER","answer":"Понимаю. По частной или немосковской справке проверка иногда занимает больше времени из-за дополнительных запросов инспектора. Точный срок заранее неизвестен."}
{"timestamp":"2026-09-28T13:11:12+00:00","event":"telegram_ai_answer_sent","telegram_user_id":6005392801,"telegram_message_id":694876,"answer":"Понимаю. По частной или немосковской справке проверка иногда занимает больше времени из-за дополнительных запросов инспектора. Точный срок заранее неизвестен."}
{"timestamp":"2026-09-28T13:11:12+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":6005392801,"telegram_message_id":694876}
{"timestamp":"2026-09-28T13:12:11+00:00","event":"support_mode_check","telegram_user_id":444227521,"telegram_message_id":694880,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T13:12:11+00:00","event":"ai_skipped","telegram_user_id":444227521,"telegram_message_id":694880,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T13:12:22+00:00","event":"support_mode_check","telegram_user_id":6005392801,"telegram_message_id":694881,"support_mode":"AI"}
{"timestamp":"2026-09-28T13:12:22+00:00","event":"pipeline_check","telegram_user_id":6005392801,"telegram_message_id":694881,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T13:12:22+00:00","event":"ai_request","telegram_user_id":6005392801,"telegram_message_id":694881,"message":"Но,справка подойдет ?"}
{"timestamp":"2026-09-28T13:14:22+00:00","event":"ai_error","telegram_user_id":6005392801,"telegram_message_id":694881,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-28T13:14:23+00:00","event":"ai_error_handoff_sent","telegram_user_id":6005392801,"telegram_message_id":694881}
{"timestamp":"2026-09-28T13:21:32+00:00","event":"support_mode_check","telegram_user_id":6005392801,"telegram_message_id":694896,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T13:21:32+00:00","event":"ai_skipped","telegram_user_id":6005392801,"telegram_message_id":694896,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T13:21:56+00:00","event":"support_mode_check","telegram_user_id":6005392801,"telegram_message_id":694897,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T13:21:56+00:00","event":"ai_skipped","telegram_user_id":6005392801,"telegram_message_id":694897,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T13:22:02+00:00","event":"support_mode_check","telegram_user_id":990038916,"telegram_message_id":694898,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T13:22:02+00:00","event":"ai_skipped","telegram_user_id":990038916,"telegram_message_id":694898,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T13:22:06+00:00","event":"support_mode_check","telegram_user_id":439497958,"telegram_message_id":694899,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T13:22:06+00:00","event":"ai_skipped","telegram_user_id":439497958,"telegram_message_id":694899,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T13:28:00+00:00","event":"support_mode_check","telegram_user_id":1030098834,"telegram_message_id":694907,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T13:28:00+00:00","event":"ai_skipped","telegram_user_id":1030098834,"telegram_message_id":694907,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T13:28:34+00:00","event":"support_mode_check","telegram_user_id":1189305804,"telegram_message_id":694909,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T13:28:34+00:00","event":"ai_skipped","telegram_user_id":1189305804,"telegram_message_id":694909,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T13:28:57+00:00","event":"support_mode_check","telegram_user_id":6005392801,"telegram_message_id":694911,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T13:28:57+00:00","event":"ai_skipped","telegram_user_id":6005392801,"telegram_message_id":694911,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T13:29:10+00:00","event":"support_mode_check","telegram_user_id":6005392801,"telegram_message_id":694912,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T13:29:10+00:00","event":"ai_skipped","telegram_user_id":6005392801,"telegram_message_id":694912,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T13:30:20+00:00","event":"support_mode_check","telegram_user_id":879239273,"telegram_message_id":694915,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T13:30:20+00:00","event":"ai_skipped","telegram_user_id":879239273,"telegram_message_id":694915,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T13:31:36+00:00","event":"support_mode_check","telegram_user_id":382349287,"telegram_message_id":694918,"support_mode":"AI"}
{"timestamp":"2026-09-28T13:31:36+00:00","event":"pipeline_check","telegram_user_id":382349287,"telegram_message_id":694918,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T13:31:36+00:00","event":"ai_request","telegram_user_id":382349287,"telegram_message_id":694918,"message":"Хорошо, жду)"}
{"timestamp":"2026-09-28T13:31:45+00:00","event":"ai_response","telegram_user_id":382349287,"telegram_message_id":694918,"duration_ms":9858,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-28T13:31:45+00:00","event":"handoff_requested","telegram_user_id":382349287,"telegram_message_id":694918,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-28T13:31:45+00:00","event":"handoff_mode_changed","telegram_user_id":382349287,"telegram_message_id":694918,"first_handoff":true}
{"timestamp":"2026-09-28T13:31:45+00:00","event":"sensei_prepare","telegram_user_id":382349287,"telegram_message_id":694918,"amo_lead_id":"42182361"}
{"timestamp":"2026-09-28T13:31:47+00:00","event":"sensei_started","telegram_user_id":382349287,"telegram_message_id":694918,"amo_lead_id":"42182361","result":true}
{"timestamp":"2026-09-28T13:31:47+00:00","event":"handoff_telegram_message_sent","telegram_user_id":382349287,"telegram_message_id":694918}
{"timestamp":"2026-09-28T13:31:47+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":382349287,"telegram_message_id":694918}
{"timestamp":"2026-09-28T13:35:35+00:00","event":"support_mode_check","telegram_user_id":1030098834,"telegram_message_id":694925,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T13:35:35+00:00","event":"ai_skipped","telegram_user_id":1030098834,"telegram_message_id":694925,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T13:36:37+00:00","event":"support_mode_check","telegram_user_id":1466945112,"telegram_message_id":694926,"support_mode":"AI"}
{"timestamp":"2026-09-28T13:36:37+00:00","event":"pipeline_check","telegram_user_id":1466945112,"telegram_message_id":694926,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T13:36:37+00:00","event":"ai_request","telegram_user_id":1466945112,"telegram_message_id":694926,"message":"Здравствуйте, подскажите до какого числа договор?"}
{"timestamp":"2026-09-28T13:36:48+00:00","event":"ai_response","telegram_user_id":1466945112,"telegram_message_id":694926,"duration_ms":10780,"action":"ANSWER","answer":"Подскажите, пожалуйста, когда вы заключили договор или что в нём указано о сроке действия? Без этих данных не могу определить дату окончания."}
{"timestamp":"2026-09-28T13:36:49+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1466945112,"telegram_message_id":694926,"answer":"Подскажите, пожалуйста, когда вы заключили договор или что в нём указано о сроке действия? Без этих данных не могу определить дату окончания."}
{"timestamp":"2026-09-28T13:36:49+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1466945112,"telegram_message_id":694926}
{"timestamp":"2026-09-28T13:38:30+00:00","event":"support_mode_check","telegram_user_id":1466945112,"telegram_message_id":694930,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T13:38:30+00:00","event":"ai_skipped","telegram_user_id":1466945112,"telegram_message_id":694930,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T13:41:45+00:00","event":"support_mode_check","telegram_user_id":444227521,"telegram_message_id":694932,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T13:41:45+00:00","event":"ai_skipped","telegram_user_id":444227521,"telegram_message_id":694932,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T13:41:50+00:00","event":"support_mode_check","telegram_user_id":1326098173,"telegram_message_id":694933,"support_mode":"AI"}
{"timestamp":"2026-09-28T13:41:50+00:00","event":"pipeline_check","telegram_user_id":1326098173,"telegram_message_id":694933,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T13:41:50+00:00","event":"ai_request","telegram_user_id":1326098173,"telegram_message_id":694933,"message":"Здравствуйте! Не нашла информации в приложении где результаты экзаменов внутренних увидеть( Или вот только через поддержку?"}
{"timestamp":"2026-09-28T13:43:50+00:00","event":"ai_error","telegram_user_id":1326098173,"telegram_message_id":694933,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120000 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-28T13:43:51+00:00","event":"ai_error_handoff_sent","telegram_user_id":1326098173,"telegram_message_id":694933}
{"timestamp":"2026-09-28T13:46:21+00:00","event":"support_mode_check","telegram_user_id":6005392801,"telegram_message_id":694936,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T13:46:21+00:00","event":"ai_skipped","telegram_user_id":6005392801,"telegram_message_id":694936,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T13:48:21+00:00","event":"support_mode_check","telegram_user_id":883857638,"telegram_message_id":694937,"support_mode":"AI"}
{"timestamp":"2026-09-28T13:48:21+00:00","event":"pipeline_check","telegram_user_id":883857638,"telegram_message_id":694937,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T13:48:21+00:00","event":"ai_request","telegram_user_id":883857638,"telegram_message_id":694937,"message":"Не могу до вас дозвониться 10 минут. Трубка сбрасывается сама. Что в итоге, меня записали на экзамен в гибдд?"}
{"timestamp":"2026-09-28T13:48:52+00:00","event":"support_mode_check","telegram_user_id":7215454667,"telegram_message_id":694938,"support_mode":"AI"}
{"timestamp":"2026-09-28T13:48:52+00:00","event":"pipeline_check","telegram_user_id":7215454667,"telegram_message_id":694938,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T13:48:52+00:00","event":"ai_request","telegram_user_id":7215454667,"telegram_message_id":694938,"message":"Здравствуйте, можете проверить, только договора об оказании услуг нет иои еще чего-то?"}
{"timestamp":"2026-09-28T13:50:21+00:00","event":"ai_error","telegram_user_id":883857638,"telegram_message_id":694937,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-28T13:50:21+00:00","event":"ai_error_handoff_sent","telegram_user_id":883857638,"telegram_message_id":694937}
{"timestamp":"2026-09-28T13:50:51+00:00","event":"ai_response","telegram_user_id":7215454667,"telegram_message_id":694938,"duration_ms":119462,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-28T13:50:51+00:00","event":"handoff_requested","telegram_user_id":7215454667,"telegram_message_id":694938,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-28T13:50:51+00:00","event":"handoff_mode_changed","telegram_user_id":7215454667,"telegram_message_id":694938,"first_handoff":true}
{"timestamp":"2026-09-28T13:50:51+00:00","event":"sensei_prepare","telegram_user_id":7215454667,"telegram_message_id":694938,"amo_lead_id":"40139395"}
{"timestamp":"2026-09-28T13:50:52+00:00","event":"sensei_started","telegram_user_id":7215454667,"telegram_message_id":694938,"amo_lead_id":"40139395","result":true}
{"timestamp":"2026-09-28T13:50:54+00:00","event":"handoff_telegram_message_sent","telegram_user_id":7215454667,"telegram_message_id":694938}
{"timestamp":"2026-09-28T13:50:54+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":7215454667,"telegram_message_id":694938}
{"timestamp":"2026-09-28T13:53:30+00:00","event":"support_mode_check","telegram_user_id":2054563177,"telegram_message_id":694953,"support_mode":"AI"}
{"timestamp":"2026-09-28T13:53:30+00:00","event":"pipeline_missing_in_db","telegram_user_id":2054563177,"telegram_message_id":694953,"amo_lead_id":null}
{"timestamp":"2026-09-28T13:53:30+00:00","event":"legacy_leadid_check","telegram_user_id":2054563177,"telegram_message_id":694953,"legacy_leadid":"41682243"}
{"timestamp":"2026-09-28T13:53:32+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":2054563177,"telegram_message_id":694953,"contact_id":41682243,"linked_leads_count":2}
{"timestamp":"2026-09-28T13:53:32+00:00","event":"contact_lead_checked","telegram_user_id":2054563177,"telegram_message_id":694953,"contact_id":41682243,"amo_lead_id":41421857,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-28T13:53:32+00:00","event":"contact_lead_checked","telegram_user_id":2054563177,"telegram_message_id":694953,"contact_id":41682243,"amo_lead_id":41453721,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-28T13:53:32+00:00","event":"contact_ai_lead_found","telegram_user_id":2054563177,"telegram_message_id":694953,"contact_id":41682243,"amo_lead_id":41453721,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-28T13:53:32+00:00","event":"pipeline_check","telegram_user_id":2054563177,"telegram_message_id":694953,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T13:53:32+00:00","event":"ai_request","telegram_user_id":2054563177,"telegram_message_id":694953,"message":"Добрый день!\nКак может записаться мой знакомый на вашу автошколу?"}
{"timestamp":"2026-09-28T13:53:44+00:00","event":"ai_response","telegram_user_id":2054563177,"telegram_message_id":694953,"duration_ms":11316,"action":"ANSWER","answer":"Добрый день! Чтобы записаться в автошколу, вашему знакомому нужно связаться с нами и уточнить условия обучения и оформления. У меня нет информации о способе записи и контактах, поэтому передам вопрос сотруднику поддержки."}
{"timestamp":"2026-09-28T13:53:44+00:00","event":"telegram_ai_answer_sent","telegram_user_id":2054563177,"telegram_message_id":694953,"answer":"Добрый день! Чтобы записаться в автошколу, вашему знакомому нужно связаться с нами и уточнить условия обучения и оформления. У меня нет информации о способе записи и контактах, поэтому передам вопрос сотруднику поддержки."}
{"timestamp":"2026-09-28T13:53:45+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":2054563177,"telegram_message_id":694953}
{"timestamp":"2026-09-28T13:53:45+00:00","event":"support_mode_check","telegram_user_id":444227521,"telegram_message_id":694954,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T13:53:45+00:00","event":"ai_skipped","telegram_user_id":444227521,"telegram_message_id":694954,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T13:54:49+00:00","event":"support_mode_check","telegram_user_id":1041868342,"telegram_message_id":694962,"support_mode":"AI"}
{"timestamp":"2026-09-28T13:54:49+00:00","event":"pipeline_check","telegram_user_id":1041868342,"telegram_message_id":694962,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T13:54:49+00:00","event":"ai_skipped","telegram_user_id":1041868342,"telegram_message_id":694962,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T13:55:01+00:00","event":"support_mode_check","telegram_user_id":1041868342,"telegram_message_id":694963,"support_mode":"AI"}
{"timestamp":"2026-09-28T13:55:01+00:00","event":"pipeline_check","telegram_user_id":1041868342,"telegram_message_id":694963,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T13:55:01+00:00","event":"ai_skipped","telegram_user_id":1041868342,"telegram_message_id":694963,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T13:56:24+00:00","event":"support_mode_check","telegram_user_id":1032129565,"telegram_message_id":694964,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T13:56:24+00:00","event":"ai_skipped","telegram_user_id":1032129565,"telegram_message_id":694964,"reason":"support_mode_human"}
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{"timestamp":"2026-09-28T13:58:48+00:00","event":"ai_skipped","telegram_user_id":1466945112,"telegram_message_id":694971,"reason":"support_mode_human"}
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{"timestamp":"2026-09-28T13:59:12+00:00","event":"ai_skipped","telegram_user_id":1030098834,"telegram_message_id":694973,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T13:59:53+00:00","event":"support_mode_check","telegram_user_id":1032129565,"telegram_message_id":694974,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T13:59:53+00:00","event":"ai_skipped","telegram_user_id":1032129565,"telegram_message_id":694974,"reason":"support_mode_human"}
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{"timestamp":"2026-09-28T14:00:36+00:00","event":"ai_skipped","telegram_user_id":190712465,"telegram_message_id":694976,"reason":"support_mode_human"}
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{"timestamp":"2026-09-28T14:02:25+00:00","event":"ai_skipped","telegram_user_id":862541018,"telegram_message_id":694985,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T14:02:28+00:00","event":"support_mode_check","telegram_user_id":862541018,"telegram_message_id":694986,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T14:02:28+00:00","event":"ai_skipped","telegram_user_id":862541018,"telegram_message_id":694986,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T14:04:55+00:00","event":"support_mode_check","telegram_user_id":520216422,"telegram_message_id":694991,"support_mode":"AI"}
{"timestamp":"2026-09-28T14:04:55+00:00","event":"pipeline_missing_in_db","telegram_user_id":520216422,"telegram_message_id":694991,"amo_lead_id":null}
{"timestamp":"2026-09-28T14:04:55+00:00","event":"legacy_leadid_check","telegram_user_id":520216422,"telegram_message_id":694991,"legacy_leadid":"42728099"}
{"timestamp":"2026-09-28T14:04:56+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":520216422,"telegram_message_id":694991,"contact_id":42728099,"linked_leads_count":2}
{"timestamp":"2026-09-28T14:04:57+00:00","event":"contact_lead_checked","telegram_user_id":520216422,"telegram_message_id":694991,"contact_id":42728099,"amo_lead_id":42704633,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-28T14:04:57+00:00","event":"contact_lead_checked","telegram_user_id":520216422,"telegram_message_id":694991,"contact_id":42728099,"amo_lead_id":42752493,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-28T14:04:57+00:00","event":"contact_ai_lead_found","telegram_user_id":520216422,"telegram_message_id":694991,"contact_id":42728099,"amo_lead_id":42752493,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-28T14:04:57+00:00","event":"pipeline_check","telegram_user_id":520216422,"telegram_message_id":694991,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T14:04:57+00:00","event":"ai_request","telegram_user_id":520216422,"telegram_message_id":694991,"message":"Глеб, добрый день"}
{"timestamp":"2026-09-28T14:05:15+00:00","event":"support_mode_check","telegram_user_id":520216422,"telegram_message_id":694992,"support_mode":"AI"}
{"timestamp":"2026-09-28T14:05:15+00:00","event":"pipeline_check","telegram_user_id":520216422,"telegram_message_id":694992,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T14:05:15+00:00","event":"ai_request","telegram_user_id":520216422,"telegram_message_id":694992,"message":"Хотел бы узнать по поводу справки \nКак и где ее можно сделать"}
{"timestamp":"2026-09-28T14:06:13+00:00","event":"support_mode_check","telegram_user_id":2065116315,"telegram_message_id":694993,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T14:06:13+00:00","event":"ai_skipped","telegram_user_id":2065116315,"telegram_message_id":694993,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T14:06:32+00:00","event":"support_mode_check","telegram_user_id":1032129565,"telegram_message_id":694994,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T14:06:32+00:00","event":"ai_skipped","telegram_user_id":1032129565,"telegram_message_id":694994,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T14:06:57+00:00","event":"ai_error","telegram_user_id":520216422,"telegram_message_id":694991,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-28T14:06:58+00:00","event":"ai_error_handoff_sent","telegram_user_id":520216422,"telegram_message_id":694991}
{"timestamp":"2026-09-28T14:07:15+00:00","event":"ai_error","telegram_user_id":520216422,"telegram_message_id":694992,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-28T14:07:15+00:00","event":"ai_error_handoff_sent","telegram_user_id":520216422,"telegram_message_id":694992}
{"timestamp":"2026-09-28T14:07:40+00:00","event":"support_mode_check","telegram_user_id":1032129565,"telegram_message_id":695000,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T14:07:40+00:00","event":"ai_skipped","telegram_user_id":1032129565,"telegram_message_id":695000,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T14:07:57+00:00","event":"support_mode_check","telegram_user_id":1032129565,"telegram_message_id":695001,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T14:07:57+00:00","event":"ai_skipped","telegram_user_id":1032129565,"telegram_message_id":695001,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T14:08:01+00:00","event":"support_mode_check","telegram_user_id":444227521,"telegram_message_id":695002,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T14:08:01+00:00","event":"ai_skipped","telegram_user_id":444227521,"telegram_message_id":695002,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T14:08:48+00:00","event":"support_mode_check","telegram_user_id":887054687,"telegram_message_id":695005,"support_mode":"AI"}
{"timestamp":"2026-09-28T14:08:48+00:00","event":"pipeline_check","telegram_user_id":887054687,"telegram_message_id":695005,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T14:08:48+00:00","event":"ai_request","telegram_user_id":887054687,"telegram_message_id":695005,"message":"Добрый день!\nПодскажите, пожалуйста, на внутренний экзамен надо приносить карточку обучающегося? Паспорт?"}
{"timestamp":"2026-09-28T14:08:59+00:00","event":"ai_response","telegram_user_id":887054687,"telegram_message_id":695005,"duration_ms":10652,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-28T14:08:59+00:00","event":"handoff_requested","telegram_user_id":887054687,"telegram_message_id":695005,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-28T14:08:59+00:00","event":"handoff_mode_changed","telegram_user_id":887054687,"telegram_message_id":695005,"first_handoff":true}
{"timestamp":"2026-09-28T14:08:59+00:00","event":"sensei_prepare","telegram_user_id":887054687,"telegram_message_id":695005,"amo_lead_id":"42045961"}
{"timestamp":"2026-09-28T14:09:01+00:00","event":"sensei_started","telegram_user_id":887054687,"telegram_message_id":695005,"amo_lead_id":"42045961","result":true}
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{"timestamp":"2026-09-28T14:22:06+00:00","event":"ai_request","telegram_user_id":421500098,"telegram_message_id":695038,"message":"Добрый день, у меня нет новой попытки для сдачи внутреннего экзамена по теории"}
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{"timestamp":"2026-09-28T14:22:40+00:00","event":"ai_skipped","telegram_user_id":520216422,"telegram_message_id":695044,"reason":"support_mode_human"}
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{"timestamp":"2026-09-28T14:22:44+00:00","event":"ai_skipped","telegram_user_id":421500098,"telegram_message_id":695047,"reason":"support_mode_human"}
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{"timestamp":"2026-09-28T14:31:00+00:00","event":"support_mode_check","telegram_user_id":485454696,"telegram_message_id":695074,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T14:31:00+00:00","event":"ai_skipped","telegram_user_id":485454696,"telegram_message_id":695074,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T14:31:48+00:00","event":"support_mode_check","telegram_user_id":805895080,"telegram_message_id":695075,"support_mode":"AI"}
{"timestamp":"2026-09-28T14:31:48+00:00","event":"pipeline_check","telegram_user_id":805895080,"telegram_message_id":695075,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T14:31:48+00:00","event":"ai_request","telegram_user_id":805895080,"telegram_message_id":695075,"message":"А Вы можете как-то напомнить инструктору о том, что необходимо проставить сдачу внутреннего экзамена?\nМне обещали, что проставят в темноте субботы, сейчас уже вечер понедельника, ситуация не изменилась"}
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{"timestamp":"2026-09-28T14:32:02+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":805895080,"telegram_message_id":695075}
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{"timestamp":"2026-09-28T14:33:01+00:00","event":"ai_skipped","telegram_user_id":485454696,"telegram_message_id":695081,"reason":"support_mode_human"}
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{"timestamp":"2026-09-28T14:52:21+00:00","event":"ai_skipped","telegram_user_id":444227521,"telegram_message_id":695094,"reason":"support_mode_human"}
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{"timestamp":"2026-09-28T14:52:39+00:00","event":"ai_skipped","telegram_user_id":444227521,"telegram_message_id":695096,"reason":"support_mode_human"}
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{"timestamp":"2026-09-28T14:55:17+00:00","event":"ai_skipped","telegram_user_id":1326098173,"telegram_message_id":695102,"reason":"support_mode_human"}
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{"timestamp":"2026-09-28T14:57:13+00:00","event":"ai_skipped","telegram_user_id":1326098173,"telegram_message_id":695104,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T14:57:26+00:00","event":"support_mode_check","telegram_user_id":805895080,"telegram_message_id":695105,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T14:57:26+00:00","event":"ai_skipped","telegram_user_id":805895080,"telegram_message_id":695105,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T14:58:37+00:00","event":"support_mode_check","telegram_user_id":236580262,"telegram_message_id":695107,"support_mode":"AI"}
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{"timestamp":"2026-09-28T14:58:39+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":236580262,"telegram_message_id":695107,"amo_lead_id":39993102,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-28T14:58:39+00:00","event":"pipeline_check","telegram_user_id":236580262,"telegram_message_id":695107,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T14:58:39+00:00","event":"ai_request","telegram_user_id":236580262,"telegram_message_id":695107,"message":"Добрый день! У меня осталось одно занятие по вождению. Инструктор мне сказал, что оно не считается, это не настоящее занятие, а экзамен. Это правда?"}
{"timestamp":"2026-09-28T14:59:59+00:00","event":"ai_response","telegram_user_id":236580262,"telegram_message_id":695107,"duration_ms":80501,"action":"ANSWER","answer":"Если это последнее занятие из 100% штатной практики, то внутренний практический экзамен в эти часы не входит и проводится отдельно следующим этапом. Значит, инструктор, вероятно, имел в виду экзамен."}
{"timestamp":"2026-09-28T15:00:00+00:00","event":"telegram_ai_answer_sent","telegram_user_id":236580262,"telegram_message_id":695107,"answer":"Если это последнее занятие из 100% штатной практики, то внутренний практический экзамен в эти часы не входит и проводится отдельно следующим этапом. Значит, инструктор, вероятно, имел в виду экзамен."}
{"timestamp":"2026-09-28T15:00:00+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":236580262,"telegram_message_id":695107}
{"timestamp":"2026-09-28T15:03:17+00:00","event":"support_mode_check","telegram_user_id":236580262,"telegram_message_id":695114,"support_mode":"AI"}
{"timestamp":"2026-09-28T15:03:17+00:00","event":"pipeline_check","telegram_user_id":236580262,"telegram_message_id":695114,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T15:03:17+00:00","event":"ai_request","telegram_user_id":236580262,"telegram_message_id":695114,"message":"И еще один вопрос — могу ли я сменить инструктора?"}
{"timestamp":"2026-09-28T15:03:56+00:00","event":"ai_response","telegram_user_id":236580262,"telegram_message_id":695114,"duration_ms":38898,"action":"ANSWER","answer":"Да, инструктора можно сменить. Обычно сначала уточняют причину, а после переназначения нового занятия иногда приходится ждать 1–2 недели из-за расписания."}
{"timestamp":"2026-09-28T15:03:58+00:00","event":"telegram_ai_answer_sent","telegram_user_id":236580262,"telegram_message_id":695114,"answer":"Да, инструктора можно сменить. Обычно сначала уточняют причину, а после переназначения нового занятия иногда приходится ждать 1–2 недели из-за расписания."}
{"timestamp":"2026-09-28T15:03:58+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":236580262,"telegram_message_id":695114}
{"timestamp":"2026-09-28T15:04:22+00:00","event":"support_mode_check","telegram_user_id":982865562,"telegram_message_id":695117,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-28T18:23:54+00:00","event":"ai_request","telegram_user_id":5844393835,"telegram_message_id":695450,"message":"Жду"}
{"timestamp":"2026-09-28T18:25:54+00:00","event":"ai_error","telegram_user_id":5844393835,"telegram_message_id":695450,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
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{"timestamp":"2026-09-28T18:44:53+00:00","event":"ai_request","telegram_user_id":82867300,"telegram_message_id":695456,"message":"Здравствуйте\nХотела бы уточнить еще пару моментов\nВнутренний экзамен будет проходить по тому же маршруту, что и при сдаче в ГАИ?\nЕсли первый раз не сдам внутренний, следующая попытка через 7 дней платно?"}
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{"timestamp":"2026-09-28T20:17:36+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1126146152,"telegram_message_id":695488}
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{"timestamp":"2026-09-28T20:49:30+00:00","event":"contact_lead_checked","telegram_user_id":7487026726,"telegram_message_id":695494,"contact_id":41613855,"amo_lead_id":41340655,"amo_pipeline_id":4311799}
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{"timestamp":"2026-09-28T20:49:30+00:00","event":"contact_ai_lead_found","telegram_user_id":7487026726,"telegram_message_id":695494,"contact_id":41613855,"amo_lead_id":41439831,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-28T20:49:30+00:00","event":"pipeline_check","telegram_user_id":7487026726,"telegram_message_id":695494,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T20:49:30+00:00","event":"ai_request","telegram_user_id":7487026726,"telegram_message_id":695494,"message":"Добрый день, подскажите пожалуйста, по какому адресу можно завести мед справку"}
{"timestamp":"2026-09-28T20:49:30+00:00","event":"ai_response","telegram_user_id":7487026726,"telegram_message_id":695494,"duration_ms":288,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-28T20:49:30+00:00","event":"handoff_requested","telegram_user_id":7487026726,"telegram_message_id":695494,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-28T20:49:30+00:00","event":"sensei_prepare","telegram_user_id":7487026726,"telegram_message_id":695494,"amo_lead_id":"41439831"}
{"timestamp":"2026-09-28T20:49:31+00:00","event":"sensei_started","telegram_user_id":7487026726,"telegram_message_id":695494,"amo_lead_id":"41439831","result":true}
{"timestamp":"2026-09-28T20:49:31+00:00","event":"handoff_telegram_message_sent","telegram_user_id":7487026726,"telegram_message_id":695494}
{"timestamp":"2026-09-28T20:49:32+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":7487026726,"telegram_message_id":695494}
{"timestamp":"2026-09-28T21:25:41+00:00","event":"support_mode_check","telegram_user_id":1490685462,"telegram_message_id":695503,"support_mode":"AI"}
{"timestamp":"2026-09-28T21:25:41+00:00","event":"pipeline_check","telegram_user_id":1490685462,"telegram_message_id":695503,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-28T21:25:41+00:00","event":"ai_request","telegram_user_id":1490685462,"telegram_message_id":695503,"message":"Здравствуйте, не очень понял, задам еще один раз вопрос.\nМне нужно сейчас откатать все часы, и сдать внутренний экзамен по теории"}
{"timestamp":"2026-09-28T21:26:02+00:00","event":"support_mode_check","telegram_user_id":1490685462,"telegram_message_id":695505,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T21:26:02+00:00","event":"ai_skipped","telegram_user_id":1490685462,"telegram_message_id":695505,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T21:26:02+00:00","event":"support_mode_check","telegram_user_id":1490685462,"telegram_message_id":695506,"support_mode":"HUMAN"}
{"timestamp":"2026-09-28T21:26:02+00:00","event":"ai_skipped","telegram_user_id":1490685462,"telegram_message_id":695506,"reason":"support_mode_human"}
{"timestamp":"2026-09-28T21:27:20+00:00","event":"ai_response","telegram_user_id":1490685462,"telegram_message_id":695503,"duration_ms":98633,"action":"ANSWER","answer":"Да, эти этапы можно проходить параллельно: продолжайте откатывать часы, а если теория уже на 100%, сдайте внутренний экзамен по теории дистанционно в приложении или веб-версии. После 100% практики следующим этапом будет внутренний практический экзамен."}
{"timestamp":"2026-09-28T21:27:21+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1490685462,"telegram_message_id":695503,"answer":"Да, эти этапы можно проходить параллельно: продолжайте откатывать часы, а если теория уже на 100%, сдайте внутренний экзамен по теории дистанционно в приложении или веб-версии. После 100% практики следующим этапом будет внутренний практический экзамен."}
{"timestamp":"2026-09-28T21:27:21+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1490685462,"telegram_message_id":695503}
{"timestamp":"2026-09-28T21:28:16+00:00","event":"support_mode_check","telegram_user_id":1490685462,"telegram_message_id":695508,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-28T23:15:16+00:00","event":"support_mode_check","telegram_user_id":1089060305,"telegram_message_id":695513,"support_mode":"AI"}
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{"timestamp":"2026-09-28T23:15:16+00:00","event":"ai_request","telegram_user_id":1089060305,"telegram_message_id":695513,"message":"Здравствуйте!\nМне инструктор написал, что теперь на занятиях по вождению каждый раз надо иметь с собой мед справку и договор с автошколой. Это так? и если да, то когда можно будет заехать в офис взять у вас копию справки? а то я ж вам ее отдал если я правильно помню."}
{"timestamp":"2026-09-28T23:17:16+00:00","event":"ai_error","telegram_user_id":1089060305,"telegram_message_id":695513,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120000 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-28T23:17:17+00:00","event":"ai_error_handoff_sent","telegram_user_id":1089060305,"telegram_message_id":695513}
{"timestamp":"2026-09-29T04:08:45+00:00","event":"support_mode_check","telegram_user_id":2091609980,"telegram_message_id":695516,"support_mode":"AI"}
{"timestamp":"2026-09-29T04:08:45+00:00","event":"pipeline_check","telegram_user_id":2091609980,"telegram_message_id":695516,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T04:08:45+00:00","event":"ai_request","telegram_user_id":2091609980,"telegram_message_id":695516,"message":"Добрый день. После того, как вы произведете оплату и отправите им чек. У меня должен быть какой-то документ"}
{"timestamp":"2026-09-29T04:08:55+00:00","event":"ai_response","telegram_user_id":2091609980,"telegram_message_id":695516,"duration_ms":9073,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-29T04:08:55+00:00","event":"handoff_telegram_message_sent","telegram_user_id":2091609980,"telegram_message_id":695516}
{"timestamp":"2026-09-29T04:08:55+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":2091609980,"telegram_message_id":695516}
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{"timestamp":"2026-09-29T04:19:19+00:00","event":"contact_lead_checked","telegram_user_id":866358109,"telegram_message_id":695520,"contact_id":41948873,"amo_lead_id":41801987,"amo_pipeline_id":4311799}
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{"timestamp":"2026-09-29T04:19:19+00:00","event":"contact_ai_lead_found","telegram_user_id":866358109,"telegram_message_id":695520,"contact_id":41948873,"amo_lead_id":41814623,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
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{"timestamp":"2026-09-29T04:19:19+00:00","event":"ai_request","telegram_user_id":866358109,"telegram_message_id":695520,"message":"Здравствуйте, вы мне можете в приложении поменять срок окончания договора?"}
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{"timestamp":"2026-09-29T04:19:42+00:00","event":"ai_skipped","telegram_user_id":866358109,"telegram_message_id":695523,"reason":"support_mode_human"}
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{"timestamp":"2026-09-29T04:41:27+00:00","event":"contact_ai_lead_found","telegram_user_id":5363046425,"telegram_message_id":695526,"contact_id":41666985,"amo_lead_id":41414325,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
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{"timestamp":"2026-09-29T04:41:27+00:00","event":"ai_request","telegram_user_id":5363046425,"telegram_message_id":695526,"message":"Добрый день, я на вахте 3 месяца"}
{"timestamp":"2026-09-29T04:41:30+00:00","event":"ai_response","telegram_user_id":5363046425,"telegram_message_id":695526,"duration_ms":2941,"action":"ANSWER","answer":"Добрый день! Вы хотите узнать, можно ли забрать документы после вахты?"}
{"timestamp":"2026-09-29T04:41:30+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5363046425,"telegram_message_id":695526,"answer":"Добрый день! Вы хотите узнать, можно ли забрать документы после вахты?"}
{"timestamp":"2026-09-29T04:41:30+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5363046425,"telegram_message_id":695526}
{"timestamp":"2026-09-29T04:41:31+00:00","event":"support_mode_check","telegram_user_id":5363046425,"telegram_message_id":695527,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T04:41:31+00:00","event":"ai_skipped","telegram_user_id":5363046425,"telegram_message_id":695527,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T05:12:56+00:00","event":"support_mode_check","telegram_user_id":718475944,"telegram_message_id":695533,"support_mode":"AI"}
{"timestamp":"2026-09-29T05:12:56+00:00","event":"pipeline_check","telegram_user_id":718475944,"telegram_message_id":695533,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T05:12:56+00:00","event":"ai_request","telegram_user_id":718475944,"telegram_message_id":695533,"message":"Пролонгировать договор"}
{"timestamp":"2026-09-29T05:13:12+00:00","event":"ai_response","telegram_user_id":718475944,"telegram_message_id":695533,"duration_ms":16334,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-29T05:13:27+00:00","event":"support_mode_check","telegram_user_id":718475944,"telegram_message_id":695536,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T05:13:27+00:00","event":"ai_skipped","telegram_user_id":718475944,"telegram_message_id":695536,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T05:14:41+00:00","event":"support_mode_check","telegram_user_id":657730680,"telegram_message_id":695537,"support_mode":"AI"}
{"timestamp":"2026-09-29T05:14:41+00:00","event":"pipeline_check","telegram_user_id":657730680,"telegram_message_id":695537,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T05:14:41+00:00","event":"ai_skipped","telegram_user_id":657730680,"telegram_message_id":695537,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T05:29:30+00:00","event":"support_mode_check","telegram_user_id":548164586,"telegram_message_id":695541,"support_mode":"AI"}
{"timestamp":"2026-09-29T05:29:30+00:00","event":"pipeline_check","telegram_user_id":548164586,"telegram_message_id":695541,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T05:29:30+00:00","event":"ai_request","telegram_user_id":548164586,"telegram_message_id":695541,"message":"Здравствуйте! Можно ли отменить сегодняшнее занятие? Плохо себя чувствую с самого утра"}
{"timestamp":"2026-09-29T05:30:13+00:00","event":"ai_response","telegram_user_id":548164586,"telegram_message_id":695541,"duration_ms":43213,"action":"ANSWER","answer":"Свяжитесь с инструктором. Чтобы часы не списали, занятие нужно отменить минимум за 24 часа до начала."}
{"timestamp":"2026-09-29T05:30:14+00:00","event":"telegram_ai_answer_sent","telegram_user_id":548164586,"telegram_message_id":695541,"answer":"Свяжитесь с инструктором. Чтобы часы не списали, занятие нужно отменить минимум за 24 часа до начала."}
{"timestamp":"2026-09-29T05:30:14+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":548164586,"telegram_message_id":695541}
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{"timestamp":"2026-09-29T06:03:18+00:00","event":"ai_request","telegram_user_id":5701125517,"telegram_message_id":695548,"message":"а у меня мск прописка)"}
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{"timestamp":"2026-09-29T06:24:13+00:00","event":"ai_skipped","telegram_user_id":5228224273,"telegram_message_id":695557,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
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{"timestamp":"2026-09-29T06:29:31+00:00","event":"ai_skipped","telegram_user_id":5862989610,"telegram_message_id":695564,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T06:39:08+00:00","event":"support_mode_check","telegram_user_id":294539183,"telegram_message_id":695565,"support_mode":"AI"}
{"timestamp":"2026-09-29T06:39:08+00:00","event":"pipeline_missing_in_db","telegram_user_id":294539183,"telegram_message_id":695565,"amo_lead_id":null}
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{"timestamp":"2026-09-29T06:39:10+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":294539183,"telegram_message_id":695565,"contact_id":41816139,"linked_leads_count":2}
{"timestamp":"2026-09-29T06:39:11+00:00","event":"contact_lead_checked","telegram_user_id":294539183,"telegram_message_id":695565,"contact_id":41816139,"amo_lead_id":41613335,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-29T06:39:11+00:00","event":"contact_lead_checked","telegram_user_id":294539183,"telegram_message_id":695565,"contact_id":41816139,"amo_lead_id":41748505,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-29T06:39:11+00:00","event":"contact_ai_lead_found","telegram_user_id":294539183,"telegram_message_id":695565,"contact_id":41816139,"amo_lead_id":41748505,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-29T06:39:11+00:00","event":"pipeline_check","telegram_user_id":294539183,"telegram_message_id":695565,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T06:39:11+00:00","event":"ai_request","telegram_user_id":294539183,"telegram_message_id":695565,"message":"Доброе утро. Откройте доступ к экзамену"}
{"timestamp":"2026-09-29T06:39:24+00:00","event":"ai_response","telegram_user_id":294539183,"telegram_message_id":695565,"duration_ms":12594,"action":"ANSWER","answer":"Доброе утро! Какой экзамен вы имеете в виду: внутренний теоретический или практический?"}
{"timestamp":"2026-09-29T06:39:24+00:00","event":"telegram_ai_answer_sent","telegram_user_id":294539183,"telegram_message_id":695565,"answer":"Доброе утро! Какой экзамен вы имеете в виду: внутренний теоретический или практический?"}
{"timestamp":"2026-09-29T06:39:25+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":294539183,"telegram_message_id":695565}
{"timestamp":"2026-09-29T06:39:54+00:00","event":"support_mode_check","telegram_user_id":294539183,"telegram_message_id":695568,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T06:39:54+00:00","event":"ai_skipped","telegram_user_id":294539183,"telegram_message_id":695568,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T06:43:38+00:00","event":"support_mode_check","telegram_user_id":990038916,"telegram_message_id":695577,"support_mode":"AI"}
{"timestamp":"2026-09-29T06:43:38+00:00","event":"pipeline_check","telegram_user_id":990038916,"telegram_message_id":695577,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T06:43:38+00:00","event":"ai_request","telegram_user_id":990038916,"telegram_message_id":695577,"message":"1. Молодежная \n2. Вождение по выходным в утреннее время или по пятницам после 18"}
{"timestamp":"2026-09-29T06:43:52+00:00","event":"ai_response","telegram_user_id":990038916,"telegram_message_id":695577,"duration_ms":14146,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-29T06:43:52+00:00","event":"handoff_requested","telegram_user_id":990038916,"telegram_message_id":695577,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-29T06:43:53+00:00","event":"handoff_telegram_message_sent","telegram_user_id":990038916,"telegram_message_id":695577}
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{"timestamp":"2026-09-29T07:01:46+00:00","event":"support_mode_check","telegram_user_id":408690235,"telegram_message_id":695590,"support_mode":"AI"}
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{"timestamp":"2026-09-29T07:01:56+00:00","event":"ai_skipped","telegram_user_id":408690235,"telegram_message_id":695592,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T07:02:17+00:00","event":"support_mode_check","telegram_user_id":408690235,"telegram_message_id":695596,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T07:02:17+00:00","event":"ai_skipped","telegram_user_id":408690235,"telegram_message_id":695596,"reason":"support_mode_human"}
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{"timestamp":"2026-09-29T07:05:05+00:00","event":"ai_skipped","telegram_user_id":228856044,"telegram_message_id":695599,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
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{"timestamp":"2026-09-29T07:05:37+00:00","event":"pipeline_missing_in_db","telegram_user_id":1002004751,"telegram_message_id":695601,"amo_lead_id":null}
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{"timestamp":"2026-09-29T07:05:41+00:00","event":"ai_request","telegram_user_id":1002004751,"telegram_message_id":695601,"message":"Здравствуйте, подскажите почему такая странная информация в лк?"}
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{"timestamp":"2026-09-29T07:09:38+00:00","event":"ai_skipped","telegram_user_id":228856044,"telegram_message_id":695609,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T07:09:41+00:00","event":"support_mode_check","telegram_user_id":228856044,"telegram_message_id":695610,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T07:09:41+00:00","event":"ai_skipped","telegram_user_id":228856044,"telegram_message_id":695610,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T07:10:06+00:00","event":"support_mode_check","telegram_user_id":924485736,"telegram_message_id":695611,"support_mode":"AI"}
{"timestamp":"2026-09-29T07:10:06+00:00","event":"pipeline_check","telegram_user_id":924485736,"telegram_message_id":695611,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T07:10:06+00:00","event":"ai_request","telegram_user_id":924485736,"telegram_message_id":695611,"message":"здравствуйте, появилась информация?"}
{"timestamp":"2026-09-29T07:10:08+00:00","event":"ai_response","telegram_user_id":924485736,"telegram_message_id":695611,"duration_ms":2857,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-29T07:10:08+00:00","event":"handoff_requested","telegram_user_id":924485736,"telegram_message_id":695611,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-29T07:10:08+00:00","event":"handoff_mode_changed","telegram_user_id":924485736,"telegram_message_id":695611,"first_handoff":true}
{"timestamp":"2026-09-29T07:10:08+00:00","event":"sensei_prepare","telegram_user_id":924485736,"telegram_message_id":695611,"amo_lead_id":"42476591"}
{"timestamp":"2026-09-29T07:10:09+00:00","event":"sensei_started","telegram_user_id":924485736,"telegram_message_id":695611,"amo_lead_id":"42476591","result":true}
{"timestamp":"2026-09-29T07:10:09+00:00","event":"handoff_telegram_message_sent","telegram_user_id":924485736,"telegram_message_id":695611}
{"timestamp":"2026-09-29T07:10:09+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":924485736,"telegram_message_id":695611}
{"timestamp":"2026-09-29T07:15:23+00:00","event":"support_mode_check","telegram_user_id":1100548717,"telegram_message_id":695617,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T07:15:23+00:00","event":"ai_skipped","telegram_user_id":1100548717,"telegram_message_id":695617,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T07:18:15+00:00","event":"support_mode_check","telegram_user_id":629797627,"telegram_message_id":695619,"support_mode":"AI"}
{"timestamp":"2026-09-29T07:18:15+00:00","event":"pipeline_check","telegram_user_id":629797627,"telegram_message_id":695619,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T07:18:15+00:00","event":"ai_request","telegram_user_id":629797627,"telegram_message_id":695619,"message":"доброе утро, еще хотела сказать, что меня интересуют занятия 2, а лучше всего 3 раза в неделю, в будние дни днем (пока все работают☺️), поэтому если дмитрий располагает таким временем то будет очень хорошо, а так первоочередно для меня частые занятия (рассматриваю в основном вт, ср, чт днем)"}
{"timestamp":"2026-09-29T07:18:24+00:00","event":"ai_response","telegram_user_id":629797627,"telegram_message_id":695619,"duration_ms":9302,"action":"ANSWER","answer":"Доброе утро! Обычно занятия проходят 1–3 раза в неделю, в зависимости от расписания и загрузки инструктора. Частоту и удобное время, в том числе вторник, среду или четверг днём, можно согласовать напрямую с Дмитрием, если его график позволяет."}
{"timestamp":"2026-09-29T07:18:26+00:00","event":"telegram_ai_answer_sent","telegram_user_id":629797627,"telegram_message_id":695619,"answer":"Доброе утро! Обычно занятия проходят 1–3 раза в неделю, в зависимости от расписания и загрузки инструктора. Частоту и удобное время, в том числе вторник, среду или четверг днём, можно согласовать напрямую с Дмитрием, если его график позволяет."}
{"timestamp":"2026-09-29T07:18:26+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":629797627,"telegram_message_id":695619}
{"timestamp":"2026-09-29T07:18:46+00:00","event":"support_mode_check","telegram_user_id":629797627,"telegram_message_id":695622,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T07:18:46+00:00","event":"ai_skipped","telegram_user_id":629797627,"telegram_message_id":695622,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T07:19:25+00:00","event":"support_mode_check","telegram_user_id":977942042,"telegram_message_id":695623,"support_mode":"AI"}
{"timestamp":"2026-09-29T07:19:25+00:00","event":"pipeline_check","telegram_user_id":977942042,"telegram_message_id":695623,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T07:19:25+00:00","event":"ai_request","telegram_user_id":977942042,"telegram_message_id":695623,"message":"Добрый день, назначьте пожалуйста мне нового инструктора по маршруту ГАИ, у моего нет свободных мест до 7 октября, а потом он в отпуске"}
{"timestamp":"2026-09-29T07:19:35+00:00","event":"ai_response","telegram_user_id":977942042,"telegram_message_id":695623,"duration_ms":9834,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-29T07:19:35+00:00","event":"handoff_requested","telegram_user_id":977942042,"telegram_message_id":695623,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-29T07:19:35+00:00","event":"handoff_mode_changed","telegram_user_id":977942042,"telegram_message_id":695623,"first_handoff":false}
{"timestamp":"2026-09-29T07:19:35+00:00","event":"handoff_telegram_message_sent","telegram_user_id":977942042,"telegram_message_id":695623}
{"timestamp":"2026-09-29T07:19:35+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":977942042,"telegram_message_id":695623}
{"timestamp":"2026-09-29T07:20:37+00:00","event":"support_mode_check","telegram_user_id":866358109,"telegram_message_id":695629,"support_mode":"AI"}
{"timestamp":"2026-09-29T07:20:37+00:00","event":"pipeline_check","telegram_user_id":866358109,"telegram_message_id":695629,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T07:20:37+00:00","event":"ai_request","telegram_user_id":866358109,"telegram_message_id":695629,"message":"Добрый день, ещё раз, просто я брал заморозку и срок моего договора изменился, но в приложении он всё ещё не поменялся, могли бы вы его поменять, чтобы у меня резко доступ не отключился, пожалуйста."}
{"timestamp":"2026-09-29T07:20:51+00:00","event":"ai_response","telegram_user_id":866358109,"telegram_message_id":695629,"duration_ms":13692,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-29T07:20:51+00:00","event":"handoff_requested","telegram_user_id":866358109,"telegram_message_id":695629,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-29T07:20:51+00:00","event":"handoff_mode_changed","telegram_user_id":866358109,"telegram_message_id":695629,"first_handoff":true}
{"timestamp":"2026-09-29T07:20:51+00:00","event":"sensei_prepare","telegram_user_id":866358109,"telegram_message_id":695629,"amo_lead_id":"41814623"}
{"timestamp":"2026-09-29T07:20:51+00:00","event":"sensei_started","telegram_user_id":866358109,"telegram_message_id":695629,"amo_lead_id":"41814623","result":true}
{"timestamp":"2026-09-29T07:20:51+00:00","event":"handoff_telegram_message_sent","telegram_user_id":866358109,"telegram_message_id":695629}
{"timestamp":"2026-09-29T07:20:52+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":866358109,"telegram_message_id":695629}
{"timestamp":"2026-09-29T07:25:33+00:00","event":"support_mode_check","telegram_user_id":5228224273,"telegram_message_id":695640,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T07:25:33+00:00","event":"ai_skipped","telegram_user_id":5228224273,"telegram_message_id":695640,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T07:28:23+00:00","event":"support_mode_check","telegram_user_id":866358109,"telegram_message_id":695642,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T07:28:23+00:00","event":"ai_skipped","telegram_user_id":866358109,"telegram_message_id":695642,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T07:37:23+00:00","event":"support_mode_check","telegram_user_id":883127528,"telegram_message_id":695644,"support_mode":"AI"}
{"timestamp":"2026-09-29T07:37:23+00:00","event":"pipeline_check","telegram_user_id":883127528,"telegram_message_id":695644,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T07:37:23+00:00","event":"ai_request","telegram_user_id":883127528,"telegram_message_id":695644,"message":"Здравствуйте! Инструктор написал, что не сможет заниматься из-за загруженности, и сказал писать в поддержку для смены инструктора..."}
{"timestamp":"2026-09-29T07:37:34+00:00","event":"ai_response","telegram_user_id":883127528,"telegram_message_id":695644,"duration_ms":11197,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-29T07:37:34+00:00","event":"handoff_requested","telegram_user_id":883127528,"telegram_message_id":695644,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-29T07:37:34+00:00","event":"handoff_mode_changed","telegram_user_id":883127528,"telegram_message_id":695644,"first_handoff":false}
{"timestamp":"2026-09-29T07:37:35+00:00","event":"handoff_telegram_message_sent","telegram_user_id":883127528,"telegram_message_id":695644}
{"timestamp":"2026-09-29T07:37:35+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":883127528,"telegram_message_id":695644}
{"timestamp":"2026-09-29T07:38:16+00:00","event":"support_mode_check","telegram_user_id":1067286494,"telegram_message_id":695647,"support_mode":"AI"}
{"timestamp":"2026-09-29T07:38:16+00:00","event":"pipeline_check","telegram_user_id":1067286494,"telegram_message_id":695647,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T07:38:16+00:00","event":"ai_request","telegram_user_id":1067286494,"telegram_message_id":695647,"message":"Спасибо!"}
{"timestamp":"2026-09-29T07:38:18+00:00","event":"ai_response","telegram_user_id":1067286494,"telegram_message_id":695647,"duration_ms":2772,"action":"ANSWER","answer":"Пожалуйста!"}
{"timestamp":"2026-09-29T07:38:19+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1067286494,"telegram_message_id":695647,"answer":"Пожалуйста!"}
{"timestamp":"2026-09-29T07:38:20+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1067286494,"telegram_message_id":695647}
{"timestamp":"2026-09-29T07:49:55+00:00","event":"support_mode_check","telegram_user_id":5862989610,"telegram_message_id":695659,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T07:49:55+00:00","event":"ai_skipped","telegram_user_id":5862989610,"telegram_message_id":695659,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T08:01:47+00:00","event":"support_mode_check","telegram_user_id":382349287,"telegram_message_id":695676,"support_mode":"AI"}
{"timestamp":"2026-09-29T08:01:47+00:00","event":"pipeline_check","telegram_user_id":382349287,"telegram_message_id":695676,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T08:01:47+00:00","event":"ai_request","telegram_user_id":382349287,"telegram_message_id":695676,"message":"доброе утро"}
{"timestamp":"2026-09-29T08:01:59+00:00","event":"ai_response","telegram_user_id":382349287,"telegram_message_id":695676,"duration_ms":12480,"action":"ANSWER","answer":"Доброе утро! Чем могу помочь?"}
{"timestamp":"2026-09-29T08:01:59+00:00","event":"telegram_ai_answer_sent","telegram_user_id":382349287,"telegram_message_id":695676,"answer":"Доброе утро! Чем могу помочь?"}
{"timestamp":"2026-09-29T08:01:59+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":382349287,"telegram_message_id":695676}
{"timestamp":"2026-09-29T08:02:48+00:00","event":"support_mode_check","telegram_user_id":382349287,"telegram_message_id":695682,"support_mode":"AI"}
{"timestamp":"2026-09-29T08:02:48+00:00","event":"pipeline_check","telegram_user_id":382349287,"telegram_message_id":695682,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T08:02:48+00:00","event":"ai_request","telegram_user_id":382349287,"telegram_message_id":695682,"message":"у Вас не отображаются предыдущие сообщения в диалоге?"}
{"timestamp":"2026-09-29T08:02:54+00:00","event":"ai_response","telegram_user_id":382349287,"telegram_message_id":695682,"duration_ms":6043,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-29T08:02:54+00:00","event":"handoff_requested","telegram_user_id":382349287,"telegram_message_id":695682,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-29T08:02:54+00:00","event":"handoff_mode_changed","telegram_user_id":382349287,"telegram_message_id":695682,"first_handoff":true}
{"timestamp":"2026-09-29T08:02:54+00:00","event":"sensei_prepare","telegram_user_id":382349287,"telegram_message_id":695682,"amo_lead_id":"42182361"}
{"timestamp":"2026-09-29T08:02:54+00:00","event":"sensei_started","telegram_user_id":382349287,"telegram_message_id":695682,"amo_lead_id":"42182361","result":true}
{"timestamp":"2026-09-29T08:02:54+00:00","event":"handoff_telegram_message_sent","telegram_user_id":382349287,"telegram_message_id":695682}
{"timestamp":"2026-09-29T08:02:55+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":382349287,"telegram_message_id":695682}
{"timestamp":"2026-09-29T08:04:10+00:00","event":"support_mode_check","telegram_user_id":5282694744,"telegram_message_id":695687,"support_mode":"AI"}
{"timestamp":"2026-09-29T08:04:10+00:00","event":"pipeline_check","telegram_user_id":5282694744,"telegram_message_id":695687,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T08:04:10+00:00","event":"ai_skipped","telegram_user_id":5282694744,"telegram_message_id":695687,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T08:04:28+00:00","event":"support_mode_check","telegram_user_id":228856044,"telegram_message_id":695692,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T08:04:28+00:00","event":"ai_skipped","telegram_user_id":228856044,"telegram_message_id":695692,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T08:04:42+00:00","event":"support_mode_check","telegram_user_id":883036959,"telegram_message_id":695693,"support_mode":"AI"}
{"timestamp":"2026-09-29T08:04:42+00:00","event":"pipeline_missing_in_db","telegram_user_id":883036959,"telegram_message_id":695693,"amo_lead_id":null}
{"timestamp":"2026-09-29T08:04:42+00:00","event":"legacy_leadid_check","telegram_user_id":883036959,"telegram_message_id":695693,"legacy_leadid":"41697791"}
{"timestamp":"2026-09-29T08:04:45+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":883036959,"telegram_message_id":695693,"contact_id":41697791,"linked_leads_count":2}
{"timestamp":"2026-09-29T08:04:46+00:00","event":"contact_lead_checked","telegram_user_id":883036959,"telegram_message_id":695693,"contact_id":41697791,"amo_lead_id":41437255,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-29T08:04:46+00:00","event":"contact_lead_checked","telegram_user_id":883036959,"telegram_message_id":695693,"contact_id":41697791,"amo_lead_id":43127283,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-29T08:04:46+00:00","event":"contact_ai_lead_found","telegram_user_id":883036959,"telegram_message_id":695693,"contact_id":41697791,"amo_lead_id":43127283,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-29T08:04:46+00:00","event":"pipeline_check","telegram_user_id":883036959,"telegram_message_id":695693,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T08:04:46+00:00","event":"ai_request","telegram_user_id":883036959,"telegram_message_id":695693,"message":"Не могу войти в приложение по номеру телефона"}
{"timestamp":"2026-09-29T08:04:48+00:00","event":"ai_response","telegram_user_id":883036959,"telegram_message_id":695693,"duration_ms":2182,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-29T08:04:48+00:00","event":"handoff_requested","telegram_user_id":883036959,"telegram_message_id":695693,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-29T08:04:48+00:00","event":"handoff_mode_changed","telegram_user_id":883036959,"telegram_message_id":695693,"first_handoff":true}
{"timestamp":"2026-09-29T08:04:48+00:00","event":"sensei_prepare","telegram_user_id":883036959,"telegram_message_id":695693,"amo_lead_id":"43127283"}
{"timestamp":"2026-09-29T08:04:49+00:00","event":"sensei_started","telegram_user_id":883036959,"telegram_message_id":695693,"amo_lead_id":"43127283","result":true}
{"timestamp":"2026-09-29T08:04:49+00:00","event":"handoff_telegram_message_sent","telegram_user_id":883036959,"telegram_message_id":695693}
{"timestamp":"2026-09-29T08:04:49+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":883036959,"telegram_message_id":695693}
{"timestamp":"2026-09-29T08:06:55+00:00","event":"support_mode_check","telegram_user_id":5610817116,"telegram_message_id":695698,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T08:06:55+00:00","event":"ai_skipped","telegram_user_id":5610817116,"telegram_message_id":695698,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T08:07:35+00:00","event":"support_mode_check","telegram_user_id":883036959,"telegram_message_id":695700,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T08:07:35+00:00","event":"ai_skipped","telegram_user_id":883036959,"telegram_message_id":695700,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T08:07:49+00:00","event":"support_mode_check","telegram_user_id":805895080,"telegram_message_id":695701,"support_mode":"AI"}
{"timestamp":"2026-09-29T08:07:49+00:00","event":"pipeline_check","telegram_user_id":805895080,"telegram_message_id":695701,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T08:07:49+00:00","event":"ai_request","telegram_user_id":805895080,"telegram_message_id":695701,"message":"Добрый день. По прежнему очень жду ответа"}
{"timestamp":"2026-09-29T08:07:52+00:00","event":"ai_response","telegram_user_id":805895080,"telegram_message_id":695701,"duration_ms":3316,"action":"ANSWER","answer":"Добрый день! По частной или немосковской медсправке инспектору могут понадобиться дополнительные запросы, поэтому проверка иногда занимает заметно больше времени. Точный срок заранее гарантировать нельзя."}
{"timestamp":"2026-09-29T08:07:53+00:00","event":"telegram_ai_answer_sent","telegram_user_id":805895080,"telegram_message_id":695701,"answer":"Добрый день! По частной или немосковской медсправке инспектору могут понадобиться дополнительные запросы, поэтому проверка иногда занимает заметно больше времени. Точный срок заранее гарантировать нельзя."}
{"timestamp":"2026-09-29T08:07:53+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":805895080,"telegram_message_id":695701}
{"timestamp":"2026-09-29T08:08:43+00:00","event":"support_mode_check","telegram_user_id":805895080,"telegram_message_id":695704,"support_mode":"AI"}
{"timestamp":"2026-09-29T08:08:43+00:00","event":"pipeline_check","telegram_user_id":805895080,"telegram_message_id":695704,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T08:08:43+00:00","event":"ai_request","telegram_user_id":805895080,"telegram_message_id":695704,"message":"У меня московская медсправка"}
{"timestamp":"2026-09-29T08:08:58+00:00","event":"ai_response","telegram_user_id":805895080,"telegram_message_id":695704,"duration_ms":15112,"action":"ANSWER","answer":"Если справка выдана московской государственной поликлиникой, её проверка обычно проходит быстрее. Если справка из частной клиники, могут понадобиться дополнительные документы и запросы, поэтому проверка может занять больше времени."}
{"timestamp":"2026-09-29T08:08:58+00:00","event":"telegram_ai_answer_sent","telegram_user_id":805895080,"telegram_message_id":695704,"answer":"Если справка выдана московской государственной поликлиникой, её проверка обычно проходит быстрее. Если справка из частной клиники, могут понадобиться дополнительные документы и запросы, поэтому проверка может занять больше времени."}
{"timestamp":"2026-09-29T08:08:58+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":805895080,"telegram_message_id":695704}
{"timestamp":"2026-09-29T08:08:59+00:00","event":"support_mode_check","telegram_user_id":805895080,"telegram_message_id":695705,"support_mode":"AI"}
{"timestamp":"2026-09-29T08:08:59+00:00","event":"pipeline_check","telegram_user_id":805895080,"telegram_message_id":695705,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T08:08:59+00:00","event":"ai_request","telegram_user_id":805895080,"telegram_message_id":695705,"message":"Она была привезена в автошколу уже давно"}
{"timestamp":"2026-09-29T08:09:12+00:00","event":"ai_response","telegram_user_id":805895080,"telegram_message_id":695705,"duration_ms":13777,"action":"ANSWER","answer":"Уточните, пожалуйста, о чём именно вы спрашиваете: о регистрации документов или о следующем этапе экзаменов ГИБДД?"}
{"timestamp":"2026-09-29T08:09:13+00:00","event":"telegram_ai_answer_sent","telegram_user_id":805895080,"telegram_message_id":695705,"answer":"Уточните, пожалуйста, о чём именно вы спрашиваете: о регистрации документов или о следующем этапе экзаменов ГИБДД?"}
{"timestamp":"2026-09-29T08:09:13+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":805895080,"telegram_message_id":695705}
{"timestamp":"2026-09-29T08:09:13+00:00","event":"support_mode_check","telegram_user_id":805895080,"telegram_message_id":695707,"support_mode":"AI"}
{"timestamp":"2026-09-29T08:09:13+00:00","event":"pipeline_check","telegram_user_id":805895080,"telegram_message_id":695707,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T08:09:13+00:00","event":"ai_request","telegram_user_id":805895080,"telegram_message_id":695707,"message":"Я получала её в государственной поликлинике"}
{"timestamp":"2026-09-29T08:09:22+00:00","event":"ai_response","telegram_user_id":805895080,"telegram_message_id":695707,"duration_ms":8404,"action":"ANSWER","answer":"Тогда нужен оригинал справки 003-В/у и две выписки/заключения из ПНД и НД."}
{"timestamp":"2026-09-29T08:09:22+00:00","event":"telegram_ai_answer_sent","telegram_user_id":805895080,"telegram_message_id":695707,"answer":"Тогда нужен оригинал справки 003-В/у и две выписки/заключения из ПНД и НД."}
{"timestamp":"2026-09-29T08:09:22+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":805895080,"telegram_message_id":695707}
{"timestamp":"2026-09-29T08:10:18+00:00","event":"support_mode_check","telegram_user_id":805895080,"telegram_message_id":695710,"support_mode":"AI"}
{"timestamp":"2026-09-29T08:10:18+00:00","event":"pipeline_check","telegram_user_id":805895080,"telegram_message_id":695710,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T08:10:18+00:00","event":"ai_request","telegram_user_id":805895080,"telegram_message_id":695710,"message":"Я вчера написала с просьбой расписать мне план дальнейших действий, если я буду сдавать с автошколой экзамены ГИБДД. Мне так вчера никто ничего не ответил"}
{"timestamp":"2026-09-29T08:10:32+00:00","event":"ai_response","telegram_user_id":805895080,"telegram_message_id":695710,"duration_ms":13851,"action":"ANSWER","answer":"Извините, что вчера не ответили. Если вы сдали оба внутренних экзамена и выполнили условия автошколы, школа подаст документы и будет сопровождать вас до полной сдачи экзаменов ГИБДД. Следуйте инструкциям представителя школы в экзаменационном чате.\n\nТеория в ГИБДД бесплатна, первая попытка практики на автомобиле школы тоже бесплатна, последующие стоят 2 000 ₽ за аренду автомобиля. Первые три попытки проходят с интервалом не менее 7 дней; далее интервал составляет от 6 до 9 месяцев. Сданная теория действует 6 месяцев."}
{"timestamp":"2026-09-29T08:10:32+00:00","event":"telegram_ai_answer_sent","telegram_user_id":805895080,"telegram_message_id":695710,"answer":"Извините, что вчера не ответили. Если вы сдали оба внутренних экзамена и выполнили условия автошколы, школа подаст документы и будет сопровождать вас до полной сдачи экзаменов ГИБДД. Следуйте инструкциям представителя школы в экзаменационном чате.\n\nТеория в ГИБДД бесплатна, первая попытка практики на автомобиле школы тоже бесплатна, последующие стоят 2 000 ₽ за аренду автомобиля. Первые три попытки проходят с интервалом не менее 7 дней; далее интервал составляет от 6 до 9 месяцев. Сданная теория действует 6 месяцев."}
{"timestamp":"2026-09-29T08:10:32+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":805895080,"telegram_message_id":695710}
{"timestamp":"2026-09-29T08:11:25+00:00","event":"support_mode_check","telegram_user_id":805895080,"telegram_message_id":695712,"support_mode":"AI"}
{"timestamp":"2026-09-29T08:11:25+00:00","event":"pipeline_check","telegram_user_id":805895080,"telegram_message_id":695712,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T08:11:25+00:00","event":"ai_request","telegram_user_id":805895080,"telegram_message_id":695712,"message":"Где этот экзаменационный чат находится?"}
{"timestamp":"2026-09-29T08:11:35+00:00","event":"ai_response","telegram_user_id":805895080,"telegram_message_id":695712,"duration_ms":9786,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-29T08:11:35+00:00","event":"handoff_requested","telegram_user_id":805895080,"telegram_message_id":695712,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-29T08:11:35+00:00","event":"handoff_mode_changed","telegram_user_id":805895080,"telegram_message_id":695712,"first_handoff":true}
{"timestamp":"2026-09-29T08:11:35+00:00","event":"sensei_prepare","telegram_user_id":805895080,"telegram_message_id":695712,"amo_lead_id":"41946797"}
{"timestamp":"2026-09-29T08:11:36+00:00","event":"sensei_started","telegram_user_id":805895080,"telegram_message_id":695712,"amo_lead_id":"41946797","result":true}
{"timestamp":"2026-09-29T08:11:36+00:00","event":"handoff_telegram_message_sent","telegram_user_id":805895080,"telegram_message_id":695712}
{"timestamp":"2026-09-29T08:11:36+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":805895080,"telegram_message_id":695712}
{"timestamp":"2026-09-29T08:12:22+00:00","event":"support_mode_check","telegram_user_id":228856044,"telegram_message_id":695718,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T08:12:22+00:00","event":"ai_skipped","telegram_user_id":228856044,"telegram_message_id":695718,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T08:13:38+00:00","event":"support_mode_check","telegram_user_id":629797627,"telegram_message_id":695721,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T08:13:38+00:00","event":"ai_skipped","telegram_user_id":629797627,"telegram_message_id":695721,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T08:14:34+00:00","event":"support_mode_check","telegram_user_id":372195707,"telegram_message_id":695722,"support_mode":"AI"}
{"timestamp":"2026-09-29T08:14:34+00:00","event":"pipeline_check","telegram_user_id":372195707,"telegram_message_id":695722,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T08:14:34+00:00","event":"ai_request","telegram_user_id":372195707,"telegram_message_id":695722,"message":"Здравствуйте!\nНужно заморозить договор до 21.10.2026"}
{"timestamp":"2026-09-29T08:14:54+00:00","event":"support_mode_check","telegram_user_id":5282694744,"telegram_message_id":695724,"support_mode":"AI"}
{"timestamp":"2026-09-29T08:14:54+00:00","event":"pipeline_check","telegram_user_id":5282694744,"telegram_message_id":695724,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T08:14:54+00:00","event":"ai_skipped","telegram_user_id":5282694744,"telegram_message_id":695724,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T08:14:56+00:00","event":"ai_response","telegram_user_id":372195707,"telegram_message_id":695722,"duration_ms":21523,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-29T08:14:56+00:00","event":"handoff_requested","telegram_user_id":372195707,"telegram_message_id":695722,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-29T08:14:56+00:00","event":"handoff_mode_changed","telegram_user_id":372195707,"telegram_message_id":695722,"first_handoff":true}
{"timestamp":"2026-09-29T08:14:56+00:00","event":"sensei_prepare","telegram_user_id":372195707,"telegram_message_id":695722,"amo_lead_id":"39775655"}
{"timestamp":"2026-09-29T08:14:56+00:00","event":"sensei_started","telegram_user_id":372195707,"telegram_message_id":695722,"amo_lead_id":"39775655","result":true}
{"timestamp":"2026-09-29T08:14:57+00:00","event":"handoff_telegram_message_sent","telegram_user_id":372195707,"telegram_message_id":695722}
{"timestamp":"2026-09-29T08:14:57+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":372195707,"telegram_message_id":695722}
{"timestamp":"2026-09-29T08:15:30+00:00","event":"support_mode_check","telegram_user_id":372195707,"telegram_message_id":695727,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T08:15:30+00:00","event":"ai_skipped","telegram_user_id":372195707,"telegram_message_id":695727,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T08:15:32+00:00","event":"support_mode_check","telegram_user_id":1730910413,"telegram_message_id":695728,"support_mode":"AI"}
{"timestamp":"2026-09-29T08:15:32+00:00","event":"pipeline_missing_in_db","telegram_user_id":1730910413,"telegram_message_id":695728,"amo_lead_id":null}
{"timestamp":"2026-09-29T08:15:32+00:00","event":"legacy_leadid_check","telegram_user_id":1730910413,"telegram_message_id":695728,"legacy_leadid":"42505537"}
{"timestamp":"2026-09-29T08:15:35+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1730910413,"telegram_message_id":695728,"contact_id":42505537,"linked_leads_count":2}
{"timestamp":"2026-09-29T08:15:36+00:00","event":"contact_lead_checked","telegram_user_id":1730910413,"telegram_message_id":695728,"contact_id":42505537,"amo_lead_id":42408369,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-29T08:15:37+00:00","event":"contact_lead_checked","telegram_user_id":1730910413,"telegram_message_id":695728,"contact_id":42505537,"amo_lead_id":42417293,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-29T08:15:37+00:00","event":"contact_ai_lead_found","telegram_user_id":1730910413,"telegram_message_id":695728,"contact_id":42505537,"amo_lead_id":42417293,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-29T08:15:37+00:00","event":"pipeline_check","telegram_user_id":1730910413,"telegram_message_id":695728,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T08:15:37+00:00","event":"ai_request","telegram_user_id":1730910413,"telegram_message_id":695728,"message":"Здравствуйте, такой вопрос \nУ меня окончание обучения стоит 21.10.26\nПосле этого я не смогу продолжить занятия?\nПросто , к сожалению, я не укладываюсь в эти сроки"}
{"timestamp":"2026-09-29T08:15:56+00:00","event":"ai_response","telegram_user_id":1730910413,"telegram_message_id":695728,"duration_ms":19083,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-29T08:15:56+00:00","event":"handoff_requested","telegram_user_id":1730910413,"telegram_message_id":695728,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-29T08:15:56+00:00","event":"handoff_mode_changed","telegram_user_id":1730910413,"telegram_message_id":695728,"first_handoff":true}
{"timestamp":"2026-09-29T08:15:56+00:00","event":"sensei_prepare","telegram_user_id":1730910413,"telegram_message_id":695728,"amo_lead_id":"42417293"}
{"timestamp":"2026-09-29T08:15:57+00:00","event":"sensei_started","telegram_user_id":1730910413,"telegram_message_id":695728,"amo_lead_id":"42417293","result":true}
{"timestamp":"2026-09-29T08:15:57+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1730910413,"telegram_message_id":695728}
{"timestamp":"2026-09-29T08:15:57+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1730910413,"telegram_message_id":695728}
{"timestamp":"2026-09-29T08:17:52+00:00","event":"support_mode_check","telegram_user_id":527968971,"telegram_message_id":695735,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T08:17:52+00:00","event":"ai_skipped","telegram_user_id":527968971,"telegram_message_id":695735,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T08:18:03+00:00","event":"support_mode_check","telegram_user_id":977942042,"telegram_message_id":695737,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T08:18:03+00:00","event":"ai_skipped","telegram_user_id":977942042,"telegram_message_id":695737,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T08:21:12+00:00","event":"support_mode_check","telegram_user_id":737791212,"telegram_message_id":695752,"support_mode":"AI"}
{"timestamp":"2026-09-29T08:21:12+00:00","event":"pipeline_check","telegram_user_id":737791212,"telegram_message_id":695752,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T08:21:12+00:00","event":"ai_request","telegram_user_id":737791212,"telegram_message_id":695752,"message":"Добрый день"}
{"timestamp":"2026-09-29T08:21:15+00:00","event":"ai_response","telegram_user_id":737791212,"telegram_message_id":695752,"duration_ms":2854,"action":"ANSWER","answer":"Добрый день! Чем могу помочь?"}
{"timestamp":"2026-09-29T08:21:16+00:00","event":"telegram_ai_answer_sent","telegram_user_id":737791212,"telegram_message_id":695752,"answer":"Добрый день! Чем могу помочь?"}
{"timestamp":"2026-09-29T08:21:16+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":737791212,"telegram_message_id":695752}
{"timestamp":"2026-09-29T08:21:27+00:00","event":"support_mode_check","telegram_user_id":737791212,"telegram_message_id":695754,"support_mode":"AI"}
{"timestamp":"2026-09-29T08:21:27+00:00","event":"pipeline_check","telegram_user_id":737791212,"telegram_message_id":695754,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T08:21:27+00:00","event":"ai_request","telegram_user_id":737791212,"telegram_message_id":695754,"message":"Добрый день\n\nПоменяйте инструктора, он не может по будням в 19"}
{"timestamp":"2026-09-29T08:21:37+00:00","event":"ai_response","telegram_user_id":737791212,"telegram_message_id":695754,"duration_ms":10261,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-29T08:21:37+00:00","event":"handoff_requested","telegram_user_id":737791212,"telegram_message_id":695754,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-29T08:21:37+00:00","event":"handoff_mode_changed","telegram_user_id":737791212,"telegram_message_id":695754,"first_handoff":true}
{"timestamp":"2026-09-29T08:21:37+00:00","event":"sensei_prepare","telegram_user_id":737791212,"telegram_message_id":695754,"amo_lead_id":"40813933"}
{"timestamp":"2026-09-29T08:21:38+00:00","event":"sensei_started","telegram_user_id":737791212,"telegram_message_id":695754,"amo_lead_id":"40813933","result":true}
{"timestamp":"2026-09-29T08:21:38+00:00","event":"handoff_telegram_message_sent","telegram_user_id":737791212,"telegram_message_id":695754}
{"timestamp":"2026-09-29T08:21:38+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":737791212,"telegram_message_id":695754}
{"timestamp":"2026-09-29T08:21:45+00:00","event":"support_mode_check","telegram_user_id":2091609980,"telegram_message_id":695757,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T08:21:45+00:00","event":"ai_skipped","telegram_user_id":2091609980,"telegram_message_id":695757,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T08:25:52+00:00","event":"support_mode_check","telegram_user_id":805895080,"telegram_message_id":695760,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T08:25:52+00:00","event":"ai_skipped","telegram_user_id":805895080,"telegram_message_id":695760,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T08:26:20+00:00","event":"support_mode_check","telegram_user_id":639646294,"telegram_message_id":695763,"support_mode":"AI"}
{"timestamp":"2026-09-29T08:26:20+00:00","event":"pipeline_missing_in_db","telegram_user_id":639646294,"telegram_message_id":695763,"amo_lead_id":null}
{"timestamp":"2026-09-29T08:26:20+00:00","event":"legacy_leadid_check","telegram_user_id":639646294,"telegram_message_id":695763,"legacy_leadid":"42679659"}
{"timestamp":"2026-09-29T08:26:22+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":639646294,"telegram_message_id":695763,"contact_id":42679659,"linked_leads_count":1}
{"timestamp":"2026-09-29T08:26:23+00:00","event":"contact_lead_checked","telegram_user_id":639646294,"telegram_message_id":695763,"contact_id":42679659,"amo_lead_id":42646333,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-29T08:26:23+00:00","event":"pipeline_check","telegram_user_id":639646294,"telegram_message_id":695763,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T08:26:23+00:00","event":"ai_skipped","telegram_user_id":639646294,"telegram_message_id":695763,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T08:26:29+00:00","event":"support_mode_check","telegram_user_id":866358109,"telegram_message_id":695764,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T08:26:29+00:00","event":"ai_skipped","telegram_user_id":866358109,"telegram_message_id":695764,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T08:28:56+00:00","event":"support_mode_check","telegram_user_id":797749128,"telegram_message_id":695767,"support_mode":"AI"}
{"timestamp":"2026-09-29T08:28:56+00:00","event":"pipeline_check","telegram_user_id":797749128,"telegram_message_id":695767,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T08:28:56+00:00","event":"ai_request","telegram_user_id":797749128,"telegram_message_id":695767,"message":"Здравствуйте!\nЗавтра возможно будет за документами заехать ?"}
{"timestamp":"2026-09-29T08:29:14+00:00","event":"ai_response","telegram_user_id":797749128,"telegram_message_id":695767,"duration_ms":17948,"action":"ANSWER","answer":"Документы выдают по средам и субботам. Перед поездкой нужно согласовать выдачу и уточнить офис."}
{"timestamp":"2026-09-29T08:29:14+00:00","event":"telegram_ai_answer_sent","telegram_user_id":797749128,"telegram_message_id":695767,"answer":"Документы выдают по средам и субботам. Перед поездкой нужно согласовать выдачу и уточнить офис."}
{"timestamp":"2026-09-29T08:29:14+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":797749128,"telegram_message_id":695767}
{"timestamp":"2026-09-29T08:29:15+00:00","event":"support_mode_check","telegram_user_id":2091609980,"telegram_message_id":695768,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T08:29:15+00:00","event":"ai_skipped","telegram_user_id":2091609980,"telegram_message_id":695768,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T08:30:02+00:00","event":"support_mode_check","telegram_user_id":797749128,"telegram_message_id":695770,"support_mode":"AI"}
{"timestamp":"2026-09-29T08:30:02+00:00","event":"pipeline_check","telegram_user_id":797749128,"telegram_message_id":695770,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T08:30:02+00:00","event":"ai_request","telegram_user_id":797749128,"telegram_message_id":695770,"message":"Завтра среда\nЯ могу приехать забрать?"}
{"timestamp":"2026-09-29T08:30:15+00:00","event":"ai_response","telegram_user_id":797749128,"telegram_message_id":695770,"duration_ms":12425,"action":"ANSWER","answer":"Да, документы выдают по средам и субботам. Перед поездкой нужно предварительно согласовать выдачу и уточнить офис, где находятся документы."}
{"timestamp":"2026-09-29T08:30:15+00:00","event":"telegram_ai_answer_sent","telegram_user_id":797749128,"telegram_message_id":695770,"answer":"Да, документы выдают по средам и субботам. Перед поездкой нужно предварительно согласовать выдачу и уточнить офис, где находятся документы."}
{"timestamp":"2026-09-29T08:30:15+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":797749128,"telegram_message_id":695770}
{"timestamp":"2026-09-29T08:30:16+00:00","event":"support_mode_check","telegram_user_id":797749128,"telegram_message_id":695771,"support_mode":"AI"}
{"timestamp":"2026-09-29T08:30:16+00:00","event":"pipeline_check","telegram_user_id":797749128,"telegram_message_id":695771,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T08:30:16+00:00","event":"ai_request","telegram_user_id":797749128,"telegram_message_id":695771,"message":"Давайте согласуем"}
{"timestamp":"2026-09-29T08:30:27+00:00","event":"ai_response","telegram_user_id":797749128,"telegram_message_id":695771,"duration_ms":11649,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-29T08:30:27+00:00","event":"handoff_requested","telegram_user_id":797749128,"telegram_message_id":695771,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-29T08:30:27+00:00","event":"handoff_mode_changed","telegram_user_id":797749128,"telegram_message_id":695771,"first_handoff":true}
{"timestamp":"2026-09-29T08:30:27+00:00","event":"sensei_prepare","telegram_user_id":797749128,"telegram_message_id":695771,"amo_lead_id":"41754557"}
{"timestamp":"2026-09-29T08:30:57+00:00","event":"sensei_started","telegram_user_id":797749128,"telegram_message_id":695771,"amo_lead_id":"41754557","result":false}
{"timestamp":"2026-09-29T08:30:58+00:00","event":"handoff_telegram_message_sent","telegram_user_id":797749128,"telegram_message_id":695771}
{"timestamp":"2026-09-29T08:30:58+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":797749128,"telegram_message_id":695771}
{"timestamp":"2026-09-29T08:31:05+00:00","event":"support_mode_check","telegram_user_id":883127528,"telegram_message_id":695774,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T08:31:05+00:00","event":"ai_skipped","telegram_user_id":883127528,"telegram_message_id":695774,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T08:31:24+00:00","event":"support_mode_check","telegram_user_id":797749128,"telegram_message_id":695776,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T08:31:24+00:00","event":"ai_skipped","telegram_user_id":797749128,"telegram_message_id":695776,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T08:33:20+00:00","event":"support_mode_check","telegram_user_id":382349287,"telegram_message_id":695781,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T08:33:20+00:00","event":"ai_skipped","telegram_user_id":382349287,"telegram_message_id":695781,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T08:33:49+00:00","event":"support_mode_check","telegram_user_id":382349287,"telegram_message_id":695782,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T08:33:49+00:00","event":"ai_skipped","telegram_user_id":382349287,"telegram_message_id":695782,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T08:34:19+00:00","event":"support_mode_check","telegram_user_id":382349287,"telegram_message_id":695783,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T08:34:19+00:00","event":"ai_skipped","telegram_user_id":382349287,"telegram_message_id":695783,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T08:37:29+00:00","event":"support_mode_check","telegram_user_id":2091609980,"telegram_message_id":695786,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T08:37:29+00:00","event":"ai_skipped","telegram_user_id":2091609980,"telegram_message_id":695786,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T08:39:15+00:00","event":"support_mode_check","telegram_user_id":82867300,"telegram_message_id":695788,"support_mode":"AI"}
{"timestamp":"2026-09-29T08:39:15+00:00","event":"pipeline_check","telegram_user_id":82867300,"telegram_message_id":695788,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T08:39:15+00:00","event":"ai_request","telegram_user_id":82867300,"telegram_message_id":695788,"message":"Здравствуйте\nХотела бы уточнить еще пару моментов\nВнутренний экзамен будет проходить по тому же маршруту, что и при сдаче в ГАИ?\nЕсли первый раз не сдам внутренний, следующая попытка через 7 дней платно?"}
{"timestamp":"2026-09-29T08:39:27+00:00","event":"ai_response","telegram_user_id":82867300,"telegram_message_id":695788,"duration_ms":11369,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-29T08:39:27+00:00","event":"handoff_requested","telegram_user_id":82867300,"telegram_message_id":695788,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-29T08:39:27+00:00","event":"handoff_mode_changed","telegram_user_id":82867300,"telegram_message_id":695788,"first_handoff":true}
{"timestamp":"2026-09-29T08:39:27+00:00","event":"sensei_prepare","telegram_user_id":82867300,"telegram_message_id":695788,"amo_lead_id":"42383857"}
{"timestamp":"2026-09-29T08:39:27+00:00","event":"sensei_started","telegram_user_id":82867300,"telegram_message_id":695788,"amo_lead_id":"42383857","result":true}
{"timestamp":"2026-09-29T08:39:28+00:00","event":"handoff_telegram_message_sent","telegram_user_id":82867300,"telegram_message_id":695788}
{"timestamp":"2026-09-29T08:39:28+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":82867300,"telegram_message_id":695788}
{"timestamp":"2026-09-29T08:39:55+00:00","event":"support_mode_check","telegram_user_id":805895080,"telegram_message_id":695791,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T08:39:55+00:00","event":"ai_skipped","telegram_user_id":805895080,"telegram_message_id":695791,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T08:40:05+00:00","event":"support_mode_check","telegram_user_id":489602397,"telegram_message_id":695792,"support_mode":"AI"}
{"timestamp":"2026-09-29T08:40:05+00:00","event":"pipeline_check","telegram_user_id":489602397,"telegram_message_id":695792,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T08:40:05+00:00","event":"ai_request","telegram_user_id":489602397,"telegram_message_id":695792,"message":"Здравствуйте, вчера сдал внутренний экзамен за 88 из 90 , скажите что дальше делать ?"}
{"timestamp":"2026-09-29T08:40:15+00:00","event":"ai_response","telegram_user_id":489602397,"telegram_message_id":695792,"duration_ms":10665,"action":"ANSWER","answer":"Поздравляю! Если это был внутренний теоретический экзамен и вы его сдали, следующий этап — внутренний практический экзамен. Его можно сдавать после 100% штатных часов практики. Если 88 из 90 — это результат другого экзамена, уточните, какого именно."}
{"timestamp":"2026-09-29T08:40:16+00:00","event":"telegram_ai_answer_sent","telegram_user_id":489602397,"telegram_message_id":695792,"answer":"Поздравляю! Если это был внутренний теоретический экзамен и вы его сдали, следующий этап — внутренний практический экзамен. Его можно сдавать после 100% штатных часов практики. Если 88 из 90 — это результат другого экзамена, уточните, какого именно."}
{"timestamp":"2026-09-29T08:40:16+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":489602397,"telegram_message_id":695792}
{"timestamp":"2026-09-29T08:40:34+00:00","event":"support_mode_check","telegram_user_id":489602397,"telegram_message_id":695794,"support_mode":"AI"}
{"timestamp":"2026-09-29T08:40:34+00:00","event":"pipeline_check","telegram_user_id":489602397,"telegram_message_id":695794,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T08:40:34+00:00","event":"ai_request","telegram_user_id":489602397,"telegram_message_id":695794,"message":"Как можно записаться на вождение ?"}
{"timestamp":"2026-09-29T08:40:46+00:00","event":"ai_response","telegram_user_id":489602397,"telegram_message_id":695794,"duration_ms":12597,"action":"ANSWER","answer":"Посмотрите карту автодромов, выберите несколько удобных станций метро и отправьте их в чат. Вам подберут инструктора, а график занятий вы согласуете с ним напрямую."}
{"timestamp":"2026-09-29T08:40:47+00:00","event":"telegram_ai_answer_sent","telegram_user_id":489602397,"telegram_message_id":695794,"answer":"Посмотрите карту автодромов, выберите несколько удобных станций метро и отправьте их в чат. Вам подберут инструктора, а график занятий вы согласуете с ним напрямую."}
{"timestamp":"2026-09-29T08:40:47+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":489602397,"telegram_message_id":695794}
{"timestamp":"2026-09-29T08:41:39+00:00","event":"support_mode_check","telegram_user_id":489602397,"telegram_message_id":695799,"support_mode":"AI"}
{"timestamp":"2026-09-29T08:41:39+00:00","event":"pipeline_check","telegram_user_id":489602397,"telegram_message_id":695799,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T08:41:39+00:00","event":"ai_request","telegram_user_id":489602397,"telegram_message_id":695799,"message":"Это где смотреть ?"}
{"timestamp":"2026-09-29T08:41:42+00:00","event":"ai_response","telegram_user_id":489602397,"telegram_message_id":695799,"duration_ms":3178,"action":"ANSWER","answer":"Уточните, пожалуйста, что именно вы хотите посмотреть?"}
{"timestamp":"2026-09-29T08:41:42+00:00","event":"telegram_ai_answer_sent","telegram_user_id":489602397,"telegram_message_id":695799,"answer":"Уточните, пожалуйста, что именно вы хотите посмотреть?"}
{"timestamp":"2026-09-29T08:41:43+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":489602397,"telegram_message_id":695799}
{"timestamp":"2026-09-29T08:41:55+00:00","event":"support_mode_check","telegram_user_id":489602397,"telegram_message_id":695805,"support_mode":"AI"}
{"timestamp":"2026-09-29T08:41:55+00:00","event":"pipeline_check","telegram_user_id":489602397,"telegram_message_id":695805,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T08:41:55+00:00","event":"ai_request","telegram_user_id":489602397,"telegram_message_id":695805,"message":"Нахимовский проспект или Севастопольская"}
{"timestamp":"2026-09-29T08:42:13+00:00","event":"ai_response","telegram_user_id":489602397,"telegram_message_id":695805,"duration_ms":17194,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-29T08:42:13+00:00","event":"handoff_requested","telegram_user_id":489602397,"telegram_message_id":695805,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-29T08:42:13+00:00","event":"handoff_mode_changed","telegram_user_id":489602397,"telegram_message_id":695805,"first_handoff":true}
{"timestamp":"2026-09-29T08:42:13+00:00","event":"sensei_prepare","telegram_user_id":489602397,"telegram_message_id":695805,"amo_lead_id":"42075417"}
{"timestamp":"2026-09-29T08:42:13+00:00","event":"sensei_started","telegram_user_id":489602397,"telegram_message_id":695805,"amo_lead_id":"42075417","result":true}
{"timestamp":"2026-09-29T08:42:13+00:00","event":"handoff_telegram_message_sent","telegram_user_id":489602397,"telegram_message_id":695805}
{"timestamp":"2026-09-29T08:42:13+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":489602397,"telegram_message_id":695805}
{"timestamp":"2026-09-29T08:47:23+00:00","event":"support_mode_check","telegram_user_id":426615538,"telegram_message_id":695820,"support_mode":"AI"}
{"timestamp":"2026-09-29T08:47:23+00:00","event":"pipeline_check","telegram_user_id":426615538,"telegram_message_id":695820,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T08:47:23+00:00","event":"ai_request","telegram_user_id":426615538,"telegram_message_id":695820,"message":"Удобные станции : Новокосино, ул. Дмитриевского"}
{"timestamp":"2026-09-29T08:47:34+00:00","event":"ai_response","telegram_user_id":426615538,"telegram_message_id":695820,"duration_ms":10459,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-29T08:47:34+00:00","event":"handoff_requested","telegram_user_id":426615538,"telegram_message_id":695820,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-29T08:47:34+00:00","event":"handoff_mode_changed","telegram_user_id":426615538,"telegram_message_id":695820,"first_handoff":true}
{"timestamp":"2026-09-29T08:47:34+00:00","event":"sensei_prepare","telegram_user_id":426615538,"telegram_message_id":695820,"amo_lead_id":"42090039"}
{"timestamp":"2026-09-29T08:47:34+00:00","event":"sensei_started","telegram_user_id":426615538,"telegram_message_id":695820,"amo_lead_id":"42090039","result":true}
{"timestamp":"2026-09-29T08:47:34+00:00","event":"handoff_telegram_message_sent","telegram_user_id":426615538,"telegram_message_id":695820}
{"timestamp":"2026-09-29T08:47:35+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":426615538,"telegram_message_id":695820}
{"timestamp":"2026-09-29T08:47:35+00:00","event":"support_mode_check","telegram_user_id":1038325166,"telegram_message_id":695821,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T08:47:35+00:00","event":"ai_skipped","telegram_user_id":1038325166,"telegram_message_id":695821,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T08:47:35+00:00","event":"support_mode_check","telegram_user_id":372195707,"telegram_message_id":695823,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T08:47:35+00:00","event":"ai_skipped","telegram_user_id":372195707,"telegram_message_id":695823,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T08:48:32+00:00","event":"support_mode_check","telegram_user_id":862843605,"telegram_message_id":695826,"support_mode":"AI"}
{"timestamp":"2026-09-29T08:48:32+00:00","event":"pipeline_missing_in_db","telegram_user_id":862843605,"telegram_message_id":695826,"amo_lead_id":null}
{"timestamp":"2026-09-29T08:48:32+00:00","event":"legacy_leadid_check","telegram_user_id":862843605,"telegram_message_id":695826,"legacy_leadid":"12191"}
{"timestamp":"2026-09-29T08:48:34+00:00","event":"legacy_contact_fetch_error","telegram_user_id":862843605,"telegram_message_id":695826,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-29T08:48:34+00:00","event":"pipeline_check","telegram_user_id":862843605,"telegram_message_id":695826,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T08:48:34+00:00","event":"ai_skipped","telegram_user_id":862843605,"telegram_message_id":695826,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T08:48:35+00:00","event":"support_mode_check","telegram_user_id":6297196049,"telegram_message_id":695829,"support_mode":"AI"}
{"timestamp":"2026-09-29T08:48:35+00:00","event":"pipeline_check","telegram_user_id":6297196049,"telegram_message_id":695829,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T08:48:35+00:00","event":"ai_request","telegram_user_id":6297196049,"telegram_message_id":695829,"message":"Добрый день. Я прошла обучение по категории «А».\nГотов ли мой документ об окончании обучения для ГИБДД? Мне нужно успеть в этом сезоне получить права, до весны я ждать не могу"}
{"timestamp":"2026-09-29T08:48:39+00:00","event":"support_mode_check","telegram_user_id":372195707,"telegram_message_id":695830,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T08:48:39+00:00","event":"ai_skipped","telegram_user_id":372195707,"telegram_message_id":695830,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T08:49:21+00:00","event":"support_mode_check","telegram_user_id":372195707,"telegram_message_id":695832,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T08:49:21+00:00","event":"ai_skipped","telegram_user_id":372195707,"telegram_message_id":695832,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T08:49:37+00:00","event":"ai_response","telegram_user_id":6297196049,"telegram_message_id":695829,"duration_ms":61521,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-29T08:49:37+00:00","event":"handoff_requested","telegram_user_id":6297196049,"telegram_message_id":695829,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-29T08:49:37+00:00","event":"handoff_mode_changed","telegram_user_id":6297196049,"telegram_message_id":695829,"first_handoff":true}
{"timestamp":"2026-09-29T08:49:37+00:00","event":"sensei_prepare","telegram_user_id":6297196049,"telegram_message_id":695829,"amo_lead_id":"42544041"}
{"timestamp":"2026-09-29T08:49:37+00:00","event":"sensei_started","telegram_user_id":6297196049,"telegram_message_id":695829,"amo_lead_id":"42544041","result":true}
{"timestamp":"2026-09-29T08:49:37+00:00","event":"handoff_telegram_message_sent","telegram_user_id":6297196049,"telegram_message_id":695829}
{"timestamp":"2026-09-29T08:49:38+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":6297196049,"telegram_message_id":695829}
{"timestamp":"2026-09-29T08:50:49+00:00","event":"support_mode_check","telegram_user_id":1038325166,"telegram_message_id":695837,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T08:50:49+00:00","event":"ai_skipped","telegram_user_id":1038325166,"telegram_message_id":695837,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T08:51:01+00:00","event":"support_mode_check","telegram_user_id":1038325166,"telegram_message_id":695840,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T08:51:01+00:00","event":"ai_skipped","telegram_user_id":1038325166,"telegram_message_id":695840,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T08:51:51+00:00","event":"support_mode_check","telegram_user_id":372195707,"telegram_message_id":695848,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T08:51:51+00:00","event":"ai_skipped","telegram_user_id":372195707,"telegram_message_id":695848,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T08:54:48+00:00","event":"support_mode_check","telegram_user_id":1730910413,"telegram_message_id":695852,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T08:54:48+00:00","event":"ai_skipped","telegram_user_id":1730910413,"telegram_message_id":695852,"reason":"support_mode_human"}
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{"timestamp":"2026-09-29T09:29:22+00:00","event":"ai_response","telegram_user_id":976547903,"telegram_message_id":695937,"duration_ms":8263,"action":"ANSWER","answer":"По частной или немосковской медсправке могут понадобиться дополнительные запросы со стороны инспектора, поэтому проверка иногда занимает заметно больше времени. Точный срок заранее гарантировать нельзя."}
{"timestamp":"2026-09-29T09:29:23+00:00","event":"telegram_ai_answer_sent","telegram_user_id":976547903,"telegram_message_id":695937,"answer":"По частной или немосковской медсправке могут понадобиться дополнительные запросы со стороны инспектора, поэтому проверка иногда занимает заметно больше времени. Точный срок заранее гарантировать нельзя."}
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{"timestamp":"2026-09-29T09:43:15+00:00","event":"ai_request","telegram_user_id":1955652670,"telegram_message_id":695972,"message":"Добрый день! Подскажите, мои документы доставили в офис на Достоевскую?"}
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{"timestamp":"2026-09-29T09:54:04+00:00","event":"ai_request","telegram_user_id":853620445,"telegram_message_id":695999,"message":"добрый день! взяла дополнительное занятие по вождению, лично согласовав все с моим инструктором Владимиром Александровичем Шашеро. пополнила баланс в приложении, и у меня отобразился другой инструктор. можно ли как-то через приложение поменять инструктора на моего?)"}
{"timestamp":"2026-09-29T09:54:21+00:00","event":"ai_response","telegram_user_id":853620445,"telegram_message_id":695999,"duration_ms":16417,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-29T09:55:17+00:00","event":"ai_request","telegram_user_id":1790668563,"telegram_message_id":696011,"message":"Здравствуйте! Все внутренние у меня сданы, что нужно делать дальше?"}
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{"timestamp":"2026-09-29T09:56:57+00:00","event":"ai_request","telegram_user_id":209206646,"telegram_message_id":696026,"message":"Хочу забрать документы"}
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{"timestamp":"2026-09-29T09:57:21+00:00","event":"telegram_ai_answer_sent","telegram_user_id":209206646,"telegram_message_id":696026,"answer":"Документы выдают по средам и субботам. Сначала нужно согласовать выдачу и уточнить офис."}
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{"timestamp":"2026-09-29T10:11:34+00:00","event":"support_mode_check","telegram_user_id":1256015914,"telegram_message_id":696062,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T10:11:34+00:00","event":"ai_skipped","telegram_user_id":1256015914,"telegram_message_id":696062,"reason":"support_mode_human"}
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{"timestamp":"2026-09-29T10:13:49+00:00","event":"support_mode_check","telegram_user_id":1990696752,"telegram_message_id":696068,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T10:13:49+00:00","event":"ai_skipped","telegram_user_id":1990696752,"telegram_message_id":696068,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T10:14:05+00:00","event":"support_mode_check","telegram_user_id":287149032,"telegram_message_id":696069,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T10:14:05+00:00","event":"ai_skipped","telegram_user_id":287149032,"telegram_message_id":696069,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T10:15:21+00:00","event":"support_mode_check","telegram_user_id":287149032,"telegram_message_id":696076,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T10:15:21+00:00","event":"ai_skipped","telegram_user_id":287149032,"telegram_message_id":696076,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T10:18:59+00:00","event":"support_mode_check","telegram_user_id":1730910413,"telegram_message_id":696089,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T10:18:59+00:00","event":"ai_skipped","telegram_user_id":1730910413,"telegram_message_id":696089,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T10:19:25+00:00","event":"support_mode_check","telegram_user_id":1154857705,"telegram_message_id":696091,"support_mode":"AI"}
{"timestamp":"2026-09-29T10:19:25+00:00","event":"pipeline_missing_in_db","telegram_user_id":1154857705,"telegram_message_id":696091,"amo_lead_id":null}
{"timestamp":"2026-09-29T10:19:25+00:00","event":"legacy_leadid_check","telegram_user_id":1154857705,"telegram_message_id":696091,"legacy_leadid":"40325330"}
{"timestamp":"2026-09-29T10:19:27+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1154857705,"telegram_message_id":696091,"contact_id":40325330,"linked_leads_count":3}
{"timestamp":"2026-09-29T10:19:28+00:00","event":"contact_lead_checked","telegram_user_id":1154857705,"telegram_message_id":696091,"contact_id":40325330,"amo_lead_id":39927062,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-29T10:19:28+00:00","event":"contact_lead_checked","telegram_user_id":1154857705,"telegram_message_id":696091,"contact_id":40325330,"amo_lead_id":40242855,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-29T10:19:29+00:00","event":"contact_lead_checked","telegram_user_id":1154857705,"telegram_message_id":696091,"contact_id":40325330,"amo_lead_id":40352579,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-29T10:19:29+00:00","event":"contact_ai_lead_found","telegram_user_id":1154857705,"telegram_message_id":696091,"contact_id":40325330,"amo_lead_id":40352579,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-29T10:19:29+00:00","event":"pipeline_check","telegram_user_id":1154857705,"telegram_message_id":696091,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T10:19:29+00:00","event":"ai_request","telegram_user_id":1154857705,"telegram_message_id":696091,"message":"здравствуйте, я сдала внутренние экзамены, хочу забрать документы"}
{"timestamp":"2026-09-29T10:19:45+00:00","event":"support_mode_check","telegram_user_id":5844393835,"telegram_message_id":696092,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T10:19:45+00:00","event":"ai_skipped","telegram_user_id":5844393835,"telegram_message_id":696092,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T10:20:53+00:00","event":"ai_response","telegram_user_id":1154857705,"telegram_message_id":696091,"duration_ms":84511,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-29T10:20:53+00:00","event":"handoff_requested","telegram_user_id":1154857705,"telegram_message_id":696091,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-29T10:20:53+00:00","event":"handoff_mode_changed","telegram_user_id":1154857705,"telegram_message_id":696091,"first_handoff":true}
{"timestamp":"2026-09-29T10:20:53+00:00","event":"sensei_prepare","telegram_user_id":1154857705,"telegram_message_id":696091,"amo_lead_id":"40352579"}
{"timestamp":"2026-09-29T10:20:55+00:00","event":"sensei_started","telegram_user_id":1154857705,"telegram_message_id":696091,"amo_lead_id":"40352579","result":true}
{"timestamp":"2026-09-29T10:20:55+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1154857705,"telegram_message_id":696091}
{"timestamp":"2026-09-29T10:20:55+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1154857705,"telegram_message_id":696091}
{"timestamp":"2026-09-29T10:22:10+00:00","event":"support_mode_check","telegram_user_id":5844393835,"telegram_message_id":696099,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T10:22:10+00:00","event":"ai_skipped","telegram_user_id":5844393835,"telegram_message_id":696099,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T10:23:00+00:00","event":"support_mode_check","telegram_user_id":6297196049,"telegram_message_id":696100,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T10:23:00+00:00","event":"ai_skipped","telegram_user_id":6297196049,"telegram_message_id":696100,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T10:23:33+00:00","event":"support_mode_check","telegram_user_id":5844393835,"telegram_message_id":696104,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T10:23:33+00:00","event":"ai_skipped","telegram_user_id":5844393835,"telegram_message_id":696104,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T10:27:57+00:00","event":"support_mode_check","telegram_user_id":1256015914,"telegram_message_id":696112,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T10:27:57+00:00","event":"ai_skipped","telegram_user_id":1256015914,"telegram_message_id":696112,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T10:29:10+00:00","event":"support_mode_check","telegram_user_id":1256015914,"telegram_message_id":696115,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T10:29:10+00:00","event":"ai_skipped","telegram_user_id":1256015914,"telegram_message_id":696115,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T10:31:32+00:00","event":"support_mode_check","telegram_user_id":1002004751,"telegram_message_id":696118,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T10:31:32+00:00","event":"ai_skipped","telegram_user_id":1002004751,"telegram_message_id":696118,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T10:32:36+00:00","event":"support_mode_check","telegram_user_id":1955652670,"telegram_message_id":696120,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T10:32:36+00:00","event":"ai_skipped","telegram_user_id":1955652670,"telegram_message_id":696120,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T10:34:45+00:00","event":"support_mode_check","telegram_user_id":1009391256,"telegram_message_id":696122,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T10:34:45+00:00","event":"ai_skipped","telegram_user_id":1009391256,"telegram_message_id":696122,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T10:39:48+00:00","event":"support_mode_check","telegram_user_id":190712465,"telegram_message_id":696127,"support_mode":"AI"}
{"timestamp":"2026-09-29T10:39:48+00:00","event":"pipeline_check","telegram_user_id":190712465,"telegram_message_id":696127,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T10:39:48+00:00","event":"ai_request","telegram_user_id":190712465,"telegram_message_id":696127,"message":"Добрый день, а когда примерно ожидать ответ?"}
{"timestamp":"2026-09-29T10:39:55+00:00","event":"ai_response","telegram_user_id":190712465,"telegram_message_id":696127,"duration_ms":6800,"action":"ANSWER","answer":"Добрый день! Подскажите, пожалуйста, ответа по какому вопросу вы ожидаете?"}
{"timestamp":"2026-09-29T10:39:55+00:00","event":"telegram_ai_answer_sent","telegram_user_id":190712465,"telegram_message_id":696127,"answer":"Добрый день! Подскажите, пожалуйста, ответа по какому вопросу вы ожидаете?"}
{"timestamp":"2026-09-29T10:39:55+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":190712465,"telegram_message_id":696127}
{"timestamp":"2026-09-29T10:40:12+00:00","event":"support_mode_check","telegram_user_id":190712465,"telegram_message_id":696130,"support_mode":"AI"}
{"timestamp":"2026-09-29T10:40:12+00:00","event":"pipeline_check","telegram_user_id":190712465,"telegram_message_id":696130,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T10:40:12+00:00","event":"ai_request","telegram_user_id":190712465,"telegram_message_id":696130,"message":"Вот по этому"}
{"timestamp":"2026-09-29T10:40:21+00:00","event":"ai_response","telegram_user_id":190712465,"telegram_message_id":696130,"duration_ms":9027,"action":"ANSWER","answer":"Если штатная практика уже пройдена на 100%, следующий этап по практике — внутренний практический экзамен. Параллельно нужно довести теорию до 100% и сдать внутренний теоретический экзамен. К экзаменам ГИБДД переходят после сдачи обоих внутренних экзаменов."}
{"timestamp":"2026-09-29T10:40:22+00:00","event":"telegram_ai_answer_sent","telegram_user_id":190712465,"telegram_message_id":696130,"answer":"Если штатная практика уже пройдена на 100%, следующий этап по практике — внутренний практический экзамен. Параллельно нужно довести теорию до 100% и сдать внутренний теоретический экзамен. К экзаменам ГИБДД переходят после сдачи обоих внутренних экзаменов."}
{"timestamp":"2026-09-29T10:40:22+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":190712465,"telegram_message_id":696130}
{"timestamp":"2026-09-29T10:40:23+00:00","event":"support_mode_check","telegram_user_id":190712465,"telegram_message_id":696132,"support_mode":"AI"}
{"timestamp":"2026-09-29T10:40:23+00:00","event":"support_mode_check","telegram_user_id":1002004751,"telegram_message_id":696131,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T10:40:23+00:00","event":"ai_skipped","telegram_user_id":1002004751,"telegram_message_id":696131,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T10:40:23+00:00","event":"pipeline_check","telegram_user_id":190712465,"telegram_message_id":696132,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T10:40:23+00:00","event":"ai_request","telegram_user_id":190712465,"telegram_message_id":696132,"message":"Вы ответили вот это"}
{"timestamp":"2026-09-29T10:40:23+00:00","event":"support_mode_check","telegram_user_id":796526587,"telegram_message_id":696133,"support_mode":"AI"}
{"timestamp":"2026-09-29T10:40:23+00:00","event":"pipeline_check","telegram_user_id":796526587,"telegram_message_id":696133,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T10:40:23+00:00","event":"ai_request","telegram_user_id":796526587,"telegram_message_id":696133,"message":"Здравствуйте, хотела сдать итоговое тестирование \nНо у меня почему-то белый лист"}
{"timestamp":"2026-09-29T10:40:31+00:00","event":"ai_response","telegram_user_id":190712465,"telegram_message_id":696132,"duration_ms":8022,"action":"ANSWER","answer":"После 100% теории нужно сдать внутренний теоретический экзамен в приложении или веб-версии. Если 100% практики тоже пройдены, следующим этапом по практике будет внутренний практический экзамен. К экзаменам ГИБДД переходят после успешной сдачи обоих внутренних экзаменов."}
{"timestamp":"2026-09-29T10:40:31+00:00","event":"telegram_ai_answer_sent","telegram_user_id":190712465,"telegram_message_id":696132,"answer":"После 100% теории нужно сдать внутренний теоретический экзамен в приложении или веб-версии. Если 100% практики тоже пройдены, следующим этапом по практике будет внутренний практический экзамен. К экзаменам ГИБДД переходят после успешной сдачи обоих внутренних экзаменов."}
{"timestamp":"2026-09-29T10:40:31+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":190712465,"telegram_message_id":696132}
{"timestamp":"2026-09-29T10:40:32+00:00","event":"ai_response","telegram_user_id":796526587,"telegram_message_id":696133,"duration_ms":8755,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-29T10:40:32+00:00","event":"handoff_requested","telegram_user_id":796526587,"telegram_message_id":696133,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-29T10:40:32+00:00","event":"handoff_mode_changed","telegram_user_id":796526587,"telegram_message_id":696133,"first_handoff":true}
{"timestamp":"2026-09-29T10:40:32+00:00","event":"sensei_prepare","telegram_user_id":796526587,"telegram_message_id":696133,"amo_lead_id":"41929687"}
{"timestamp":"2026-09-29T10:40:33+00:00","event":"sensei_started","telegram_user_id":796526587,"telegram_message_id":696133,"amo_lead_id":"41929687","result":true}
{"timestamp":"2026-09-29T10:40:33+00:00","event":"handoff_telegram_message_sent","telegram_user_id":796526587,"telegram_message_id":696133}
{"timestamp":"2026-09-29T10:40:33+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":796526587,"telegram_message_id":696133}
{"timestamp":"2026-09-29T10:40:51+00:00","event":"support_mode_check","telegram_user_id":190712465,"telegram_message_id":696138,"support_mode":"AI"}
{"timestamp":"2026-09-29T10:40:51+00:00","event":"pipeline_check","telegram_user_id":190712465,"telegram_message_id":696138,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T10:40:51+00:00","event":"ai_request","telegram_user_id":190712465,"telegram_message_id":696138,"message":"Я практику уже сдал"}
{"timestamp":"2026-09-29T10:41:07+00:00","event":"ai_response","telegram_user_id":190712465,"telegram_message_id":696138,"duration_ms":16786,"action":"ANSWER","answer":"Если вы завершили 100% штатных часов практики, следующий этап — внутренний практический экзамен. Завершённая практика не означает, что внутренний экзамен уже сдан."}
{"timestamp":"2026-09-29T10:41:08+00:00","event":"telegram_ai_answer_sent","telegram_user_id":190712465,"telegram_message_id":696138,"answer":"Если вы завершили 100% штатных часов практики, следующий этап — внутренний практический экзамен. Завершённая практика не означает, что внутренний экзамен уже сдан."}
{"timestamp":"2026-09-29T10:41:08+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":190712465,"telegram_message_id":696138}
{"timestamp":"2026-09-29T10:41:09+00:00","event":"support_mode_check","telegram_user_id":710522670,"telegram_message_id":696139,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T10:41:09+00:00","event":"ai_skipped","telegram_user_id":710522670,"telegram_message_id":696139,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T10:41:09+00:00","event":"support_mode_check","telegram_user_id":190712465,"telegram_message_id":696140,"support_mode":"AI"}
{"timestamp":"2026-09-29T10:41:09+00:00","event":"pipeline_check","telegram_user_id":190712465,"telegram_message_id":696140,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T10:41:09+00:00","event":"ai_request","telegram_user_id":190712465,"telegram_message_id":696140,"message":"Осталась только теория внутренняя"}
{"timestamp":"2026-09-29T10:41:16+00:00","event":"ai_response","telegram_user_id":190712465,"telegram_message_id":696140,"duration_ms":7402,"action":"ANSWER","answer":"Если осталась только внутренняя теория, сдайте внутренний теоретический экзамен в приложении или веб-версии. После его успешной сдачи и внутреннего практического экзамена можно переходить к экзаменам в ГИБДД."}
{"timestamp":"2026-09-29T10:41:17+00:00","event":"telegram_ai_answer_sent","telegram_user_id":190712465,"telegram_message_id":696140,"answer":"Если осталась только внутренняя теория, сдайте внутренний теоретический экзамен в приложении или веб-версии. После его успешной сдачи и внутреннего практического экзамена можно переходить к экзаменам в ГИБДД."}
{"timestamp":"2026-09-29T10:41:17+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":190712465,"telegram_message_id":696140}
{"timestamp":"2026-09-29T10:41:40+00:00","event":"support_mode_check","telegram_user_id":190712465,"telegram_message_id":696145,"support_mode":"AI"}
{"timestamp":"2026-09-29T10:41:40+00:00","event":"pipeline_check","telegram_user_id":190712465,"telegram_message_id":696145,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T10:41:40+00:00","event":"ai_request","telegram_user_id":190712465,"telegram_message_id":696145,"message":"Я сдал экзамен практический, вопрос про теоретический внутренний."}
{"timestamp":"2026-09-29T10:41:49+00:00","event":"ai_response","telegram_user_id":190712465,"telegram_message_id":696145,"duration_ms":9265,"action":"ANSWER","answer":"Чтобы сдавать внутренний теоретический экзамен, нужно пройти 100% теории. Он проходит дистанционно в приложении или веб-версии: 80 вопросов за час, при 3 ошибках экзамен не сдан. Вы уже завершили теорию на 100%?"}
{"timestamp":"2026-09-29T10:41:50+00:00","event":"telegram_ai_answer_sent","telegram_user_id":190712465,"telegram_message_id":696145,"answer":"Чтобы сдавать внутренний теоретический экзамен, нужно пройти 100% теории. Он проходит дистанционно в приложении или веб-версии: 80 вопросов за час, при 3 ошибках экзамен не сдан. Вы уже завершили теорию на 100%?"}
{"timestamp":"2026-09-29T10:41:50+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":190712465,"telegram_message_id":696145}
{"timestamp":"2026-09-29T10:41:55+00:00","event":"support_mode_check","telegram_user_id":190712465,"telegram_message_id":696148,"support_mode":"AI"}
{"timestamp":"2026-09-29T10:41:55+00:00","event":"pipeline_check","telegram_user_id":190712465,"telegram_message_id":696148,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T10:41:55+00:00","event":"ai_request","telegram_user_id":190712465,"telegram_message_id":696148,"message":"Да"}
{"timestamp":"2026-09-29T10:42:00+00:00","event":"ai_response","telegram_user_id":190712465,"telegram_message_id":696148,"duration_ms":4998,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-29T10:42:00+00:00","event":"handoff_requested","telegram_user_id":190712465,"telegram_message_id":696148,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-29T10:42:00+00:00","event":"handoff_mode_changed","telegram_user_id":190712465,"telegram_message_id":696148,"first_handoff":true}
{"timestamp":"2026-09-29T10:42:00+00:00","event":"sensei_prepare","telegram_user_id":190712465,"telegram_message_id":696148,"amo_lead_id":"41428443"}
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{"timestamp":"2026-09-29T10:42:01+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":190712465,"telegram_message_id":696148}
{"timestamp":"2026-09-29T10:42:11+00:00","event":"support_mode_check","telegram_user_id":190712465,"telegram_message_id":696151,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-29T10:43:38+00:00","event":"support_mode_check","telegram_user_id":1412429480,"telegram_message_id":696156,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T10:43:38+00:00","event":"ai_skipped","telegram_user_id":1412429480,"telegram_message_id":696156,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T10:45:28+00:00","event":"support_mode_check","telegram_user_id":629797627,"telegram_message_id":696161,"support_mode":"AI"}
{"timestamp":"2026-09-29T10:45:28+00:00","event":"pipeline_check","telegram_user_id":629797627,"telegram_message_id":696161,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T10:45:28+00:00","event":"ai_request","telegram_user_id":629797627,"telegram_message_id":696161,"message":"расскажите потом пожалуйста как проходить и где запись, в какой день открывается и тп"}
{"timestamp":"2026-09-29T10:45:46+00:00","event":"ai_response","telegram_user_id":629797627,"telegram_message_id":696161,"duration_ms":18486,"action":"ANSWER","answer":"Если вы про внутренний практический экзамен: после 100% штатной практики вас добавят в общий Telegram-чат, где публикуют расписание. Нужно приехать в назначенное время. В какие дни открывается запись, в материалах не указано."}
{"timestamp":"2026-09-29T10:45:48+00:00","event":"telegram_ai_answer_sent","telegram_user_id":629797627,"telegram_message_id":696161,"answer":"Если вы про внутренний практический экзамен: после 100% штатной практики вас добавят в общий Telegram-чат, где публикуют расписание. Нужно приехать в назначенное время. В какие дни открывается запись, в материалах не указано."}
{"timestamp":"2026-09-29T10:45:48+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":629797627,"telegram_message_id":696161}
{"timestamp":"2026-09-29T10:46:41+00:00","event":"support_mode_check","telegram_user_id":629797627,"telegram_message_id":696164,"support_mode":"AI"}
{"timestamp":"2026-09-29T10:46:41+00:00","event":"pipeline_check","telegram_user_id":629797627,"telegram_message_id":696164,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T10:46:41+00:00","event":"ai_request","telegram_user_id":629797627,"telegram_message_id":696164,"message":"про практику машине"}
{"timestamp":"2026-09-29T10:46:51+00:00","event":"ai_response","telegram_user_id":629797627,"telegram_message_id":696164,"duration_ms":9836,"action":"ANSWER","answer":"Если штатную практику уже завершили на 100%, следующим этапом будет внутренний практический экзамен. Для перехода к экзаменам ГИБДД нужно сдать оба внутренних экзамена: теоретический и практический."}
{"timestamp":"2026-09-29T10:46:51+00:00","event":"telegram_ai_answer_sent","telegram_user_id":629797627,"telegram_message_id":696164,"answer":"Если штатную практику уже завершили на 100%, следующим этапом будет внутренний практический экзамен. Для перехода к экзаменам ГИБДД нужно сдать оба внутренних экзамена: теоретический и практический."}
{"timestamp":"2026-09-29T10:46:51+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":629797627,"telegram_message_id":696164}
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{"timestamp":"2026-09-29T11:30:00+00:00","event":"ai_skipped","telegram_user_id":5020367849,"telegram_message_id":696254,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
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{"timestamp":"2026-09-29T11:45:27+00:00","event":"ai_request","telegram_user_id":708697081,"telegram_message_id":696263,"message":"Здравствуйте! Откройте доступ пожалуйста"}
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{"timestamp":"2026-09-29T11:47:27+00:00","event":"ai_error","telegram_user_id":708697081,"telegram_message_id":696263,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
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{"timestamp":"2026-09-29T11:52:18+00:00","event":"ai_request","telegram_user_id":708697081,"telegram_message_id":696274,"message":"Доступ к экзамену по теории)"}
{"timestamp":"2026-09-29T11:54:18+00:00","event":"ai_error","telegram_user_id":708697081,"telegram_message_id":696274,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-29T11:54:18+00:00","event":"ai_error_handoff_sent","telegram_user_id":708697081,"telegram_message_id":696274}
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{"timestamp":"2026-09-29T12:06:33+00:00","event":"ai_skipped","telegram_user_id":1030098834,"telegram_message_id":696290,"reason":"support_mode_human"}
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{"timestamp":"2026-09-29T12:07:41+00:00","event":"ai_skipped","telegram_user_id":1154857705,"telegram_message_id":696292,"reason":"support_mode_human"}
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{"timestamp":"2026-09-29T12:08:56+00:00","event":"ai_skipped","telegram_user_id":1412429480,"telegram_message_id":696294,"reason":"support_mode_human"}
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{"timestamp":"2026-09-29T12:13:16+00:00","event":"ai_skipped","telegram_user_id":1988445772,"telegram_message_id":696303,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
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{"timestamp":"2026-09-29T12:23:06+00:00","event":"ai_request","telegram_user_id":983788808,"telegram_message_id":696329,"message":"Здравствуйте! Меня инструктор по вождении попросил на занятие принести, паспорт, копию мед справки и договор автошколы, можно ли их получить электронный скан или забрать с офиса в тц на технопарке, в который я заносил документы"}
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{"timestamp":"2026-09-29T12:30:09+00:00","event":"ai_request","telegram_user_id":883036959,"telegram_message_id":696360,"message":"Пришлите пожалуйста файлом лицензию"}
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{"timestamp":"2026-09-29T12:33:27+00:00","event":"ai_request","telegram_user_id":879329969,"telegram_message_id":696376,"message":"Добрый день! А кто должен проходить обучение по моему договору? Могу я пройти его? Я быстрая и ответственная, я успею"}
{"timestamp":"2026-09-29T12:33:57+00:00","event":"ai_response","telegram_user_id":879329969,"telegram_message_id":696376,"duration_ms":30593,"action":"ANSWER","answer":"Обучаться по договору должен обучающийся, указанный в договоре. Если договор оформлен на вас в ваших интересах, вы и есть обучающийся. Если он оформлен на другого человека, пройти обучение за него вы не можете."}
{"timestamp":"2026-09-29T12:33:58+00:00","event":"telegram_ai_answer_sent","telegram_user_id":879329969,"telegram_message_id":696376,"answer":"Обучаться по договору должен обучающийся, указанный в договоре. Если договор оформлен на вас в ваших интересах, вы и есть обучающийся. Если он оформлен на другого человека, пройти обучение за него вы не можете."}
{"timestamp":"2026-09-29T12:33:58+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":879329969,"telegram_message_id":696376}
{"timestamp":"2026-09-29T12:34:21+00:00","event":"support_mode_check","telegram_user_id":5627469103,"telegram_message_id":696380,"support_mode":"AI"}
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{"timestamp":"2026-09-29T12:34:21+00:00","event":"ai_request","telegram_user_id":5627469103,"telegram_message_id":696380,"message":"Здравствуйте, я хочу забрать справку об окончании автошколы и медсправку"}
{"timestamp":"2026-09-29T12:34:41+00:00","event":"ai_response","telegram_user_id":5627469103,"telegram_message_id":696380,"duration_ms":19818,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-29T12:36:50+00:00","event":"ai_request","telegram_user_id":6102727079,"telegram_message_id":696384,"message":"Метро Пионерская, Молодежная \nПожелания : спокойный, уравновешенный, добрый, веселый, удобное время занятий - обед, вечер"}
{"timestamp":"2026-09-29T12:37:10+00:00","event":"support_mode_check","telegram_user_id":879329969,"telegram_message_id":696385,"support_mode":"AI"}
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{"timestamp":"2026-09-29T12:37:10+00:00","event":"ai_request","telegram_user_id":879329969,"telegram_message_id":696385,"message":"Дело в том, что у нас в договоре сейчас смешаны два человека\nТо есть получается, что ни один человек не может пройти обучение \n\nСимон Вадим Ильинична \n\nА я Анна Ильинична \nА мой молодой человек Вадим Симон \n\nИ непонятно, кто должен учиться  😅"}
{"timestamp":"2026-09-29T12:38:50+00:00","event":"ai_error","telegram_user_id":6102727079,"telegram_message_id":696384,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
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{"timestamp":"2026-09-29T12:48:47+00:00","event":"ai_request","telegram_user_id":5512891459,"telegram_message_id":696421,"message":"Здравствуйте, я сегодня подъеду на технопарк к 17:00"}
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{"timestamp":"2026-09-29T12:53:57+00:00","event":"ai_request","telegram_user_id":644605282,"telegram_message_id":696429,"message":"Когда?"}
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{"timestamp":"2026-09-29T13:20:03+00:00","event":"ai_request","telegram_user_id":1096089381,"telegram_message_id":696488,"message":"добрый день, по этому адресу не могу найти школу"}
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{"timestamp":"2026-09-29T13:27:47+00:00","event":"ai_request","telegram_user_id":943876384,"telegram_message_id":696505,"message":"Здравствуйте"}
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{"timestamp":"2026-09-29T13:27:49+00:00","event":"telegram_ai_answer_sent","telegram_user_id":943876384,"telegram_message_id":696505,"answer":"Здравствуйте! Чем могу помочь?"}
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{"timestamp":"2026-09-29T13:27:52+00:00","event":"ai_request","telegram_user_id":943876384,"telegram_message_id":696508,"message":"Как начать пересдачу"}
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{"timestamp":"2026-09-29T13:30:46+00:00","event":"ai_request","telegram_user_id":644605282,"telegram_message_id":696516,"message":"Вы вернетесь ко мне? не могу достучасться до вас уже 3 дня? или вам все равно на сложившуюся ситуацию, не могу поянть"}
{"timestamp":"2026-09-29T13:30:46+00:00","event":"ai_response","telegram_user_id":644605282,"telegram_message_id":696516,"duration_ms":344,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-29T13:43:33+00:00","event":"ai_skipped","telegram_user_id":1026263132,"telegram_message_id":696553,"reason":"support_mode_human"}
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{"timestamp":"2026-09-29T13:43:57+00:00","event":"ai_skipped","telegram_user_id":1026263132,"telegram_message_id":696556,"reason":"support_mode_human"}
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{"timestamp":"2026-09-29T13:47:53+00:00","event":"ai_skipped","telegram_user_id":1026263132,"telegram_message_id":696563,"reason":"support_mode_human"}
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{"timestamp":"2026-09-29T13:51:16+00:00","event":"ai_skipped","telegram_user_id":1825856099,"telegram_message_id":696571,"reason":"support_mode_human"}
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{"timestamp":"2026-09-29T13:56:41+00:00","event":"ai_skipped","telegram_user_id":883127528,"telegram_message_id":696577,"reason":"support_mode_human"}
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{"timestamp":"2026-09-29T13:57:10+00:00","event":"ai_skipped","telegram_user_id":372195707,"telegram_message_id":696578,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T13:59:03+00:00","event":"support_mode_check","telegram_user_id":439497958,"telegram_message_id":696581,"support_mode":"AI"}
{"timestamp":"2026-09-29T13:59:03+00:00","event":"pipeline_check","telegram_user_id":439497958,"telegram_message_id":696581,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T13:59:03+00:00","event":"ai_request","telegram_user_id":439497958,"telegram_message_id":696581,"message":"Здравствуйте. \nПодскажите пожалуйста критерии по тестированию? Какое ограничение по времени с момента начала теста и по количеству неправильных ответов?"}
{"timestamp":"2026-09-29T13:59:16+00:00","event":"ai_response","telegram_user_id":439497958,"telegram_message_id":696581,"duration_ms":13210,"action":"ANSWER","answer":"В тесте 80 вопросов, на выполнение даётся 1 час. При 3 ошибках экзамен считается не сданным."}
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{"timestamp":"2026-09-29T14:54:49+00:00","event":"support_mode_check","telegram_user_id":1988305682,"telegram_message_id":696696,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T14:54:49+00:00","event":"ai_skipped","telegram_user_id":1988305682,"telegram_message_id":696696,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T14:56:18+00:00","event":"support_mode_check","telegram_user_id":1082597610,"telegram_message_id":696699,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T14:56:18+00:00","event":"ai_skipped","telegram_user_id":1082597610,"telegram_message_id":696699,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T14:58:42+00:00","event":"support_mode_check","telegram_user_id":1988305682,"telegram_message_id":696702,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T14:58:42+00:00","event":"ai_skipped","telegram_user_id":1988305682,"telegram_message_id":696702,"reason":"support_mode_human"}
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{"timestamp":"2026-09-29T14:59:44+00:00","event":"ai_skipped","telegram_user_id":1082597610,"telegram_message_id":696704,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T15:03:17+00:00","event":"support_mode_check","telegram_user_id":639646294,"telegram_message_id":696710,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T15:03:17+00:00","event":"ai_skipped","telegram_user_id":639646294,"telegram_message_id":696710,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T15:03:20+00:00","event":"support_mode_check","telegram_user_id":627315808,"telegram_message_id":696711,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T15:03:20+00:00","event":"ai_skipped","telegram_user_id":627315808,"telegram_message_id":696711,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T15:04:42+00:00","event":"support_mode_check","telegram_user_id":822840493,"telegram_message_id":696721,"support_mode":"AI"}
{"timestamp":"2026-09-29T15:04:42+00:00","event":"pipeline_missing_in_db","telegram_user_id":822840493,"telegram_message_id":696721,"amo_lead_id":null}
{"timestamp":"2026-09-29T15:04:42+00:00","event":"legacy_leadid_check","telegram_user_id":822840493,"telegram_message_id":696721,"legacy_leadid":"40668861"}
{"timestamp":"2026-09-29T15:04:43+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":822840493,"telegram_message_id":696721,"contact_id":40668861,"linked_leads_count":3}
{"timestamp":"2026-09-29T15:04:44+00:00","event":"contact_lead_checked","telegram_user_id":822840493,"telegram_message_id":696721,"contact_id":40668861,"amo_lead_id":40280409,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-29T15:04:44+00:00","event":"contact_lead_checked","telegram_user_id":822840493,"telegram_message_id":696721,"contact_id":40668861,"amo_lead_id":40459407,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-29T15:04:44+00:00","event":"contact_lead_checked","telegram_user_id":822840493,"telegram_message_id":696721,"contact_id":40668861,"amo_lead_id":41760065,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-29T15:04:44+00:00","event":"contact_ai_lead_found","telegram_user_id":822840493,"telegram_message_id":696721,"contact_id":40668861,"amo_lead_id":41760065,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-29T15:04:44+00:00","event":"pipeline_check","telegram_user_id":822840493,"telegram_message_id":696721,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T15:04:44+00:00","event":"ai_request","telegram_user_id":822840493,"telegram_message_id":696721,"message":"Здравствуйте, можно ли докупить еще часы для вождения(тренировки)"}
{"timestamp":"2026-09-29T15:05:02+00:00","event":"ai_response","telegram_user_id":822840493,"telegram_message_id":696721,"duration_ms":17480,"action":"ANSWER","answer":"Да, можно докупить дополнительное занятие по вождению:\n\n- категория B — 2 000 ₽ за 90 минут;\n- категория A — 2 000 ₽ за 60 минут."}
{"timestamp":"2026-09-29T15:05:02+00:00","event":"telegram_ai_answer_sent","telegram_user_id":822840493,"telegram_message_id":696721,"answer":"Да, можно докупить дополнительное занятие по вождению:\n\n- категория B — 2 000 ₽ за 90 минут;\n- категория A — 2 000 ₽ за 60 минут."}
{"timestamp":"2026-09-29T15:05:03+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":822840493,"telegram_message_id":696721}
{"timestamp":"2026-09-29T15:05:23+00:00","event":"support_mode_check","telegram_user_id":822840493,"telegram_message_id":696726,"support_mode":"AI"}
{"timestamp":"2026-09-29T15:05:23+00:00","event":"pipeline_check","telegram_user_id":822840493,"telegram_message_id":696726,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T15:05:23+00:00","event":"ai_request","telegram_user_id":822840493,"telegram_message_id":696726,"message":"Как это сделать?"}
{"timestamp":"2026-09-29T15:05:23+00:00","event":"ai_response","telegram_user_id":822840493,"telegram_message_id":696726,"duration_ms":255,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-29T15:05:23+00:00","event":"handoff_requested","telegram_user_id":822840493,"telegram_message_id":696726,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-29T15:05:23+00:00","event":"handoff_mode_changed","telegram_user_id":822840493,"telegram_message_id":696726,"first_handoff":true}
{"timestamp":"2026-09-29T15:05:23+00:00","event":"sensei_prepare","telegram_user_id":822840493,"telegram_message_id":696726,"amo_lead_id":"41760065"}
{"timestamp":"2026-09-29T15:05:24+00:00","event":"sensei_started","telegram_user_id":822840493,"telegram_message_id":696726,"amo_lead_id":"41760065","result":true}
{"timestamp":"2026-09-29T15:05:25+00:00","event":"handoff_telegram_message_sent","telegram_user_id":822840493,"telegram_message_id":696726}
{"timestamp":"2026-09-29T15:05:25+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":822840493,"telegram_message_id":696726}
{"timestamp":"2026-09-29T15:05:28+00:00","event":"support_mode_check","telegram_user_id":1988305682,"telegram_message_id":696729,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T15:05:28+00:00","event":"ai_skipped","telegram_user_id":1988305682,"telegram_message_id":696729,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T15:05:28+00:00","event":"support_mode_check","telegram_user_id":2141215785,"telegram_message_id":696730,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T15:05:28+00:00","event":"ai_skipped","telegram_user_id":2141215785,"telegram_message_id":696730,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T15:06:45+00:00","event":"support_mode_check","telegram_user_id":627315808,"telegram_message_id":696734,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T15:06:45+00:00","event":"ai_skipped","telegram_user_id":627315808,"telegram_message_id":696734,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T15:09:10+00:00","event":"support_mode_check","telegram_user_id":1781576640,"telegram_message_id":696737,"support_mode":"AI"}
{"timestamp":"2026-09-29T15:09:10+00:00","event":"pipeline_check","telegram_user_id":1781576640,"telegram_message_id":696737,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T15:09:10+00:00","event":"ai_request","telegram_user_id":1781576640,"telegram_message_id":696737,"message":"Добрый вечер, могу сегодня завезти в офис справку?"}
{"timestamp":"2026-09-29T15:09:27+00:00","event":"ai_response","telegram_user_id":1781576640,"telegram_message_id":696737,"duration_ms":17199,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-29T15:09:27+00:00","event":"handoff_requested","telegram_user_id":1781576640,"telegram_message_id":696737,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-29T15:09:27+00:00","event":"handoff_mode_changed","telegram_user_id":1781576640,"telegram_message_id":696737,"first_handoff":true}
{"timestamp":"2026-09-29T15:09:27+00:00","event":"sensei_prepare","telegram_user_id":1781576640,"telegram_message_id":696737,"amo_lead_id":"41850661"}
{"timestamp":"2026-09-29T15:09:28+00:00","event":"sensei_started","telegram_user_id":1781576640,"telegram_message_id":696737,"amo_lead_id":"41850661","result":true}
{"timestamp":"2026-09-29T15:09:28+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1781576640,"telegram_message_id":696737}
{"timestamp":"2026-09-29T15:09:28+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1781576640,"telegram_message_id":696737}
{"timestamp":"2026-09-29T15:09:29+00:00","event":"support_mode_check","telegram_user_id":1781576640,"telegram_message_id":696740,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T15:09:29+00:00","event":"ai_skipped","telegram_user_id":1781576640,"telegram_message_id":696740,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T15:09:52+00:00","event":"support_mode_check","telegram_user_id":981500797,"telegram_message_id":696745,"support_mode":"AI"}
{"timestamp":"2026-09-29T15:09:52+00:00","event":"pipeline_check","telegram_user_id":981500797,"telegram_message_id":696745,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T15:09:52+00:00","event":"ai_request","telegram_user_id":981500797,"telegram_message_id":696745,"message":"Добрый вечер. Все сдал, хочу на экзамен в ГИБДД группой со школой"}
{"timestamp":"2026-09-29T15:10:02+00:00","event":"ai_response","telegram_user_id":981500797,"telegram_message_id":696745,"duration_ms":9988,"action":"ANSWER","answer":"Чтобы выйти на экзамен в ГИБДД с автошколой, нужно завершить обучение, полностью оплатить курс и сдать оба внутренних экзамена — теоретический и практический. Если всё это выполнено, следуйте инструкциям представителя школы в экзаменационном чате: школа подаёт документы и сопровождает на экзаменах. Теория и первая попытка практики бесплатны; последующие попытки практики с автомобилем школы стоят 2 000 ₽ за аренду ТС."}
{"timestamp":"2026-09-29T15:10:03+00:00","event":"telegram_ai_answer_sent","telegram_user_id":981500797,"telegram_message_id":696745,"answer":"Чтобы выйти на экзамен в ГИБДД с автошколой, нужно завершить обучение, полностью оплатить курс и сдать оба внутренних экзамена — теоретический и практический. Если всё это выполнено, следуйте инструкциям представителя школы в экзаменационном чате: школа подаёт документы и сопровождает на экзаменах. Теория и первая попытка практики бесплатны; последующие попытки практики с автомобилем школы стоят 2 000 ₽ за аренду ТС."}
{"timestamp":"2026-09-29T15:10:03+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":981500797,"telegram_message_id":696745}
{"timestamp":"2026-09-29T15:10:12+00:00","event":"support_mode_check","telegram_user_id":796526587,"telegram_message_id":696747,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T15:10:12+00:00","event":"ai_skipped","telegram_user_id":796526587,"telegram_message_id":696747,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T15:10:49+00:00","event":"support_mode_check","telegram_user_id":1988305682,"telegram_message_id":696748,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T15:10:49+00:00","event":"ai_skipped","telegram_user_id":1988305682,"telegram_message_id":696748,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T15:13:50+00:00","event":"support_mode_check","telegram_user_id":1988305682,"telegram_message_id":696754,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T15:13:50+00:00","event":"ai_skipped","telegram_user_id":1988305682,"telegram_message_id":696754,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T15:14:16+00:00","event":"support_mode_check","telegram_user_id":1781576640,"telegram_message_id":696756,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T15:14:16+00:00","event":"ai_skipped","telegram_user_id":1781576640,"telegram_message_id":696756,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T15:15:02+00:00","event":"support_mode_check","telegram_user_id":796526587,"telegram_message_id":696759,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T15:15:02+00:00","event":"ai_skipped","telegram_user_id":796526587,"telegram_message_id":696759,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T15:18:47+00:00","event":"support_mode_check","telegram_user_id":1486174923,"telegram_message_id":696767,"support_mode":"AI"}
{"timestamp":"2026-09-29T15:18:47+00:00","event":"pipeline_check","telegram_user_id":1486174923,"telegram_message_id":696767,"amo_pipeline_id":"3768526","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T15:18:47+00:00","event":"ai_skipped","telegram_user_id":1486174923,"telegram_message_id":696767,"reason":"wrong_pipeline","amo_pipeline_id":"3768526","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T15:20:34+00:00","event":"support_mode_check","telegram_user_id":796526587,"telegram_message_id":696774,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T15:20:34+00:00","event":"ai_skipped","telegram_user_id":796526587,"telegram_message_id":696774,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T15:21:57+00:00","event":"support_mode_check","telegram_user_id":796526587,"telegram_message_id":696777,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T15:21:57+00:00","event":"ai_skipped","telegram_user_id":796526587,"telegram_message_id":696777,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T15:22:41+00:00","event":"support_mode_check","telegram_user_id":1486174923,"telegram_message_id":696780,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T15:22:41+00:00","event":"ai_skipped","telegram_user_id":1486174923,"telegram_message_id":696780,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T15:22:57+00:00","event":"support_mode_check","telegram_user_id":8846680020,"telegram_message_id":696782,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T15:22:57+00:00","event":"ai_skipped","telegram_user_id":8846680020,"telegram_message_id":696782,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T15:25:47+00:00","event":"support_mode_check","telegram_user_id":1335341783,"telegram_message_id":696785,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T15:25:47+00:00","event":"ai_skipped","telegram_user_id":1335341783,"telegram_message_id":696785,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T15:26:48+00:00","event":"support_mode_check","telegram_user_id":1988305682,"telegram_message_id":696787,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T15:26:48+00:00","event":"ai_skipped","telegram_user_id":1988305682,"telegram_message_id":696787,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T15:31:14+00:00","event":"support_mode_check","telegram_user_id":1661577023,"telegram_message_id":696807,"support_mode":"AI"}
{"timestamp":"2026-09-29T15:31:14+00:00","event":"pipeline_missing_in_db","telegram_user_id":1661577023,"telegram_message_id":696807,"amo_lead_id":"43139295"}
{"timestamp":"2026-09-29T15:31:15+00:00","event":"pipeline_fetched_from_amocrm","telegram_user_id":1661577023,"telegram_message_id":696807,"amo_lead_id":"43139295","amo_pipeline_id":4311799}
{"timestamp":"2026-09-29T15:31:15+00:00","event":"pipeline_saved_to_db","telegram_user_id":1661577023,"telegram_message_id":696807,"amo_pipeline_id":4311799,"saved":true}
{"timestamp":"2026-09-29T15:31:15+00:00","event":"pipeline_check","telegram_user_id":1661577023,"telegram_message_id":696807,"amo_pipeline_id":4311799,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T15:31:15+00:00","event":"ai_skipped","telegram_user_id":1661577023,"telegram_message_id":696807,"reason":"wrong_pipeline","amo_pipeline_id":4311799,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T15:33:11+00:00","event":"support_mode_check","telegram_user_id":962250948,"telegram_message_id":696810,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T15:33:11+00:00","event":"ai_skipped","telegram_user_id":962250948,"telegram_message_id":696810,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T15:33:56+00:00","event":"support_mode_check","telegram_user_id":5393436376,"telegram_message_id":696812,"support_mode":"AI"}
{"timestamp":"2026-09-29T15:33:56+00:00","event":"pipeline_check","telegram_user_id":5393436376,"telegram_message_id":696812,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T15:33:56+00:00","event":"ai_request","telegram_user_id":5393436376,"telegram_message_id":696812,"message":"Подскажите пожалуйста: мне выдадут документ об окончании школы?\nМожно ли рассчитывать на возврат денег за не оформление документов в ГИБДД?"}
{"timestamp":"2026-09-29T15:34:06+00:00","event":"ai_response","telegram_user_id":5393436376,"telegram_message_id":696812,"duration_ms":9819,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-29T15:34:06+00:00","event":"handoff_requested","telegram_user_id":5393436376,"telegram_message_id":696812,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-29T15:34:06+00:00","event":"handoff_mode_changed","telegram_user_id":5393436376,"telegram_message_id":696812,"first_handoff":true}
{"timestamp":"2026-09-29T15:34:06+00:00","event":"sensei_prepare","telegram_user_id":5393436376,"telegram_message_id":696812,"amo_lead_id":"40438163"}
{"timestamp":"2026-09-29T15:34:06+00:00","event":"sensei_started","telegram_user_id":5393436376,"telegram_message_id":696812,"amo_lead_id":"40438163","result":true}
{"timestamp":"2026-09-29T15:34:07+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5393436376,"telegram_message_id":696812}
{"timestamp":"2026-09-29T15:34:07+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5393436376,"telegram_message_id":696812}
{"timestamp":"2026-09-29T15:36:01+00:00","event":"support_mode_check","telegram_user_id":518266962,"telegram_message_id":696817,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T15:36:01+00:00","event":"ai_skipped","telegram_user_id":518266962,"telegram_message_id":696817,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T15:36:41+00:00","event":"support_mode_check","telegram_user_id":518266962,"telegram_message_id":696820,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T15:36:41+00:00","event":"ai_skipped","telegram_user_id":518266962,"telegram_message_id":696820,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T15:38:03+00:00","event":"support_mode_check","telegram_user_id":276627631,"telegram_message_id":696821,"support_mode":"AI"}
{"timestamp":"2026-09-29T15:38:03+00:00","event":"pipeline_missing_in_db","telegram_user_id":276627631,"telegram_message_id":696821,"amo_lead_id":null}
{"timestamp":"2026-09-29T15:38:03+00:00","event":"legacy_leadid_check","telegram_user_id":276627631,"telegram_message_id":696821,"legacy_leadid":"42216163"}
{"timestamp":"2026-09-29T15:38:05+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":276627631,"telegram_message_id":696821,"contact_id":42216163,"linked_leads_count":2}
{"timestamp":"2026-09-29T15:38:06+00:00","event":"contact_lead_checked","telegram_user_id":276627631,"telegram_message_id":696821,"contact_id":42216163,"amo_lead_id":42109205,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-29T15:38:06+00:00","event":"contact_lead_checked","telegram_user_id":276627631,"telegram_message_id":696821,"contact_id":42216163,"amo_lead_id":42201693,"amo_pipeline_id":3732193}
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{"timestamp":"2026-09-29T16:56:46+00:00","event":"ai_request","telegram_user_id":696184148,"telegram_message_id":696949,"message":"Добрый день! \nГотова продлить"}
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{"timestamp":"2026-09-29T16:58:46+00:00","event":"ai_error","telegram_user_id":696184148,"telegram_message_id":696949,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
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{"timestamp":"2026-09-29T17:00:16+00:00","event":"ai_request","telegram_user_id":974479721,"telegram_message_id":696962,"message":"Здравствуйте, я все еще жду ответа"}
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{"timestamp":"2026-09-29T17:00:23+00:00","event":"telegram_ai_answer_sent","telegram_user_id":974479721,"telegram_message_id":696962,"answer":"Здравствуйте! Извините за ожидание. Уточните, пожалуйста, по какому вопросу вы ждёте ответа?"}
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{"timestamp":"2026-09-29T17:15:08+00:00","event":"ai_request","telegram_user_id":1296245051,"telegram_message_id":696996,"message":"Здравствуйте, хочу забрать документы"}
{"timestamp":"2026-09-29T17:15:25+00:00","event":"ai_response","telegram_user_id":1296245051,"telegram_message_id":696996,"duration_ms":16943,"action":"ANSWER","answer":"Документы выдают по средам и субботам после предварительного согласования. Уточните, пожалуйста, в каком офисе планируете их забрать."}
{"timestamp":"2026-09-29T17:15:25+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1296245051,"telegram_message_id":696996,"answer":"Документы выдают по средам и субботам после предварительного согласования. Уточните, пожалуйста, в каком офисе планируете их забрать."}
{"timestamp":"2026-09-29T17:15:25+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1296245051,"telegram_message_id":696996}
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{"timestamp":"2026-09-29T17:32:19+00:00","event":"ai_request","telegram_user_id":1391971033,"telegram_message_id":697007,"message":"Измайлово и Партизанская"}
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{"timestamp":"2026-09-29T17:33:37+00:00","event":"support_mode_check","telegram_user_id":1518885807,"telegram_message_id":697010,"support_mode":"AI"}
{"timestamp":"2026-09-29T17:33:37+00:00","event":"pipeline_check","telegram_user_id":1518885807,"telegram_message_id":697010,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-29T17:33:37+00:00","event":"ai_request","telegram_user_id":1518885807,"telegram_message_id":697010,"message":"А как мне ему в тг написать?"}
{"timestamp":"2026-09-29T17:33:47+00:00","event":"ai_response","telegram_user_id":1518885807,"telegram_message_id":697010,"duration_ms":10179,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-29T17:33:47+00:00","event":"handoff_requested","telegram_user_id":1518885807,"telegram_message_id":697010,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-29T17:33:48+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1518885807,"telegram_message_id":697010}
{"timestamp":"2026-09-29T17:33:48+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1518885807,"telegram_message_id":697010}
{"timestamp":"2026-09-29T17:33:48+00:00","event":"support_mode_check","telegram_user_id":1518885807,"telegram_message_id":697012,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T17:33:48+00:00","event":"ai_skipped","telegram_user_id":1518885807,"telegram_message_id":697012,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T17:41:30+00:00","event":"support_mode_check","telegram_user_id":6769843876,"telegram_message_id":697016,"support_mode":"AI"}
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{"timestamp":"2026-09-29T17:41:30+00:00","event":"ai_request","telegram_user_id":6769843876,"telegram_message_id":697016,"message":"Вопрос я же закончил обучение"}
{"timestamp":"2026-09-29T17:41:38+00:00","event":"ai_response","telegram_user_id":6769843876,"telegram_message_id":697016,"duration_ms":7836,"action":"ANSWER","answer":"Если вы завершили теорию и все штатные часы практики, дальше нужно сдать внутренние экзамены: теоретический и практический. Вы уже сдали оба?"}
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{"timestamp":"2026-09-29T17:43:28+00:00","event":"support_mode_check","telegram_user_id":6769843876,"telegram_message_id":697018,"support_mode":"HUMAN"}
{"timestamp":"2026-09-29T17:43:28+00:00","event":"ai_skipped","telegram_user_id":6769843876,"telegram_message_id":697018,"reason":"support_mode_human"}
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{"timestamp":"2026-09-29T17:44:36+00:00","event":"ai_skipped","telegram_user_id":1623284390,"telegram_message_id":697019,"reason":"support_mode_human"}
{"timestamp":"2026-09-29T17:54:45+00:00","event":"support_mode_check","telegram_user_id":508869114,"telegram_message_id":697021,"support_mode":"AI"}
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{"timestamp":"2026-09-29T17:54:45+00:00","event":"ai_request","telegram_user_id":508869114,"telegram_message_id":697021,"message":"Коломенская, Кленовый бульвар"}
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{"timestamp":"2026-09-29T19:22:50+00:00","event":"ai_request","telegram_user_id":5844393835,"telegram_message_id":697077,"message":"Спасибо"}
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{"timestamp":"2026-09-30T05:51:48+00:00","event":"ai_request","telegram_user_id":1901747228,"telegram_message_id":697129,"message":"Здравствуйте"}
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{"timestamp":"2026-09-30T06:26:57+00:00","event":"ai_request","telegram_user_id":1131924023,"telegram_message_id":697150,"message":"добрый день!\nсейчас оплачу продление на пол года"}
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{"timestamp":"2026-09-30T06:34:49+00:00","event":"ai_skipped","telegram_user_id":718022380,"telegram_message_id":697161,"reason":"support_mode_human"}
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{"timestamp":"2026-09-30T06:35:43+00:00","event":"ai_skipped","telegram_user_id":718022380,"telegram_message_id":697162,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T06:38:49+00:00","event":"support_mode_check","telegram_user_id":1030911601,"telegram_message_id":697163,"support_mode":"AI"}
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{"timestamp":"2026-09-30T06:38:49+00:00","event":"ai_request","telegram_user_id":1030911601,"telegram_message_id":697163,"message":"Добрый день, подскажите, пожалуйста, у меня постоянная прописка в Хабаровске,но проживаю в Москве и сейчас нахожусь в своем регионе, могу ли я здесь сделать справку? Примут ли ее в Москве ? И еще хотела узнать, 6 месяц обучения считается же с момента предоставления справки, верно?"}
{"timestamp":"2026-09-30T06:39:00+00:00","event":"ai_response","telegram_user_id":1030911601,"telegram_message_id":697163,"duration_ms":11103,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-30T06:39:00+00:00","event":"handoff_requested","telegram_user_id":1030911601,"telegram_message_id":697163,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-30T06:49:33+00:00","event":"ai_request","telegram_user_id":883127528,"telegram_message_id":697169,"message":"Здравствуйте! Подскажите, доступ к записи на занятия через 2-3 недели это относится только к метро Партизанская?"}
{"timestamp":"2026-09-30T06:49:57+00:00","event":"ai_response","telegram_user_id":883127528,"telegram_message_id":697169,"duration_ms":24141,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-30T07:00:55+00:00","event":"ai_request","telegram_user_id":755967142,"telegram_message_id":697175,"message":"Здравствуйте"}
{"timestamp":"2026-09-30T07:01:00+00:00","event":"ai_response","telegram_user_id":755967142,"telegram_message_id":697175,"duration_ms":4436,"action":"ANSWER","answer":"Здравствуйте! Чем могу помочь?"}
{"timestamp":"2026-09-30T07:01:00+00:00","event":"telegram_ai_answer_sent","telegram_user_id":755967142,"telegram_message_id":697175,"answer":"Здравствуйте! Чем могу помочь?"}
{"timestamp":"2026-09-30T07:01:00+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":755967142,"telegram_message_id":697175}
{"timestamp":"2026-09-30T07:01:09+00:00","event":"support_mode_check","telegram_user_id":755967142,"telegram_message_id":697177,"support_mode":"AI"}
{"timestamp":"2026-09-30T07:01:09+00:00","event":"pipeline_check","telegram_user_id":755967142,"telegram_message_id":697177,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T07:01:09+00:00","event":"ai_request","telegram_user_id":755967142,"telegram_message_id":697177,"message":"Когда ожидать ссылку"}
{"timestamp":"2026-09-30T07:01:12+00:00","event":"ai_response","telegram_user_id":755967142,"telegram_message_id":697177,"duration_ms":2682,"action":"ANSWER","answer":"Когда ожидать какую именно ссылку?"}
{"timestamp":"2026-09-30T07:01:12+00:00","event":"telegram_ai_answer_sent","telegram_user_id":755967142,"telegram_message_id":697177,"answer":"Когда ожидать какую именно ссылку?"}
{"timestamp":"2026-09-30T07:01:13+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":755967142,"telegram_message_id":697177}
{"timestamp":"2026-09-30T07:01:27+00:00","event":"support_mode_check","telegram_user_id":755967142,"telegram_message_id":697179,"support_mode":"AI"}
{"timestamp":"2026-09-30T07:01:27+00:00","event":"pipeline_check","telegram_user_id":755967142,"telegram_message_id":697179,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T07:01:27+00:00","event":"ai_request","telegram_user_id":755967142,"telegram_message_id":697179,"message":"Вот эту"}
{"timestamp":"2026-09-30T07:01:30+00:00","event":"ai_response","telegram_user_id":755967142,"telegram_message_id":697179,"duration_ms":2832,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-30T07:05:32+00:00","event":"ai_skipped","telegram_user_id":485454696,"telegram_message_id":697187,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T07:09:06+00:00","event":"support_mode_check","telegram_user_id":2027431277,"telegram_message_id":697195,"support_mode":"AI"}
{"timestamp":"2026-09-30T07:09:06+00:00","event":"pipeline_check","telegram_user_id":2027431277,"telegram_message_id":697195,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T07:09:06+00:00","event":"ai_request","telegram_user_id":2027431277,"telegram_message_id":697195,"message":"Здравствуйте"}
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{"timestamp":"2026-09-30T07:09:10+00:00","event":"telegram_ai_answer_sent","telegram_user_id":2027431277,"telegram_message_id":697195,"answer":"Здравствуйте! Чем могу помочь?"}
{"timestamp":"2026-09-30T07:09:10+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":2027431277,"telegram_message_id":697195}
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{"timestamp":"2026-09-30T07:09:42+00:00","event":"ai_skipped","telegram_user_id":2027431277,"telegram_message_id":697200,"reason":"support_mode_human"}
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{"timestamp":"2026-09-30T07:13:37+00:00","event":"ai_skipped","telegram_user_id":1206292523,"telegram_message_id":697209,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T07:15:15+00:00","event":"support_mode_check","telegram_user_id":709123056,"telegram_message_id":697213,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T07:15:15+00:00","event":"ai_skipped","telegram_user_id":709123056,"telegram_message_id":697213,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T07:22:03+00:00","event":"support_mode_check","telegram_user_id":1217728251,"telegram_message_id":697218,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T07:22:03+00:00","event":"ai_skipped","telegram_user_id":1217728251,"telegram_message_id":697218,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T07:24:16+00:00","event":"support_mode_check","telegram_user_id":1082597610,"telegram_message_id":697220,"support_mode":"AI"}
{"timestamp":"2026-09-30T07:24:16+00:00","event":"pipeline_check","telegram_user_id":1082597610,"telegram_message_id":697220,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T07:24:16+00:00","event":"ai_skipped","telegram_user_id":1082597610,"telegram_message_id":697220,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T07:27:08+00:00","event":"support_mode_check","telegram_user_id":780175397,"telegram_message_id":697222,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T07:27:08+00:00","event":"ai_skipped","telegram_user_id":780175397,"telegram_message_id":697222,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T07:27:39+00:00","event":"support_mode_check","telegram_user_id":780175397,"telegram_message_id":697223,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T07:27:39+00:00","event":"ai_skipped","telegram_user_id":780175397,"telegram_message_id":697223,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T07:27:56+00:00","event":"support_mode_check","telegram_user_id":780175397,"telegram_message_id":697224,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T07:27:56+00:00","event":"ai_skipped","telegram_user_id":780175397,"telegram_message_id":697224,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T07:33:41+00:00","event":"support_mode_check","telegram_user_id":755967142,"telegram_message_id":697227,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T07:33:41+00:00","event":"ai_skipped","telegram_user_id":755967142,"telegram_message_id":697227,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T07:35:50+00:00","event":"support_mode_check","telegram_user_id":1955652670,"telegram_message_id":697229,"support_mode":"AI"}
{"timestamp":"2026-09-30T07:35:50+00:00","event":"pipeline_check","telegram_user_id":1955652670,"telegram_message_id":697229,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T07:35:50+00:00","event":"ai_request","telegram_user_id":1955652670,"telegram_message_id":697229,"message":"Добрый день! Подскажите, какой статус у отправки моих документов в офис на Достоевскую?"}
{"timestamp":"2026-09-30T07:35:58+00:00","event":"ai_response","telegram_user_id":1955652670,"telegram_message_id":697229,"duration_ms":7396,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-30T07:35:58+00:00","event":"handoff_requested","telegram_user_id":1955652670,"telegram_message_id":697229,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-30T07:35:58+00:00","event":"handoff_mode_changed","telegram_user_id":1955652670,"telegram_message_id":697229,"first_handoff":false}
{"timestamp":"2026-09-30T07:35:58+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1955652670,"telegram_message_id":697229}
{"timestamp":"2026-09-30T07:35:58+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1955652670,"telegram_message_id":697229}
{"timestamp":"2026-09-30T07:36:24+00:00","event":"support_mode_check","telegram_user_id":944748734,"telegram_message_id":697233,"support_mode":"AI"}
{"timestamp":"2026-09-30T07:36:24+00:00","event":"pipeline_check","telegram_user_id":944748734,"telegram_message_id":697233,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T07:36:24+00:00","event":"ai_request","telegram_user_id":944748734,"telegram_message_id":697233,"message":"В приложении хочу водить, можно как скачать сборник билетов ?"}
{"timestamp":"2026-09-30T07:36:54+00:00","event":"ai_response","telegram_user_id":944748734,"telegram_message_id":697233,"duration_ms":30411,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-30T07:36:54+00:00","event":"handoff_requested","telegram_user_id":944748734,"telegram_message_id":697233,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-30T07:36:55+00:00","event":"handoff_telegram_message_sent","telegram_user_id":944748734,"telegram_message_id":697233}
{"timestamp":"2026-09-30T07:36:55+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":944748734,"telegram_message_id":697233}
{"timestamp":"2026-09-30T07:37:56+00:00","event":"support_mode_check","telegram_user_id":1082597610,"telegram_message_id":697237,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T07:37:56+00:00","event":"ai_skipped","telegram_user_id":1082597610,"telegram_message_id":697237,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T07:40:08+00:00","event":"support_mode_check","telegram_user_id":780175397,"telegram_message_id":697239,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T07:40:08+00:00","event":"ai_skipped","telegram_user_id":780175397,"telegram_message_id":697239,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T07:40:20+00:00","event":"support_mode_check","telegram_user_id":780175397,"telegram_message_id":697240,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T07:40:20+00:00","event":"ai_skipped","telegram_user_id":780175397,"telegram_message_id":697240,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T07:40:22+00:00","event":"support_mode_check","telegram_user_id":780175397,"telegram_message_id":697241,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T07:40:22+00:00","event":"ai_skipped","telegram_user_id":780175397,"telegram_message_id":697241,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T07:43:01+00:00","event":"support_mode_check","telegram_user_id":190712465,"telegram_message_id":697247,"support_mode":"AI"}
{"timestamp":"2026-09-30T07:43:01+00:00","event":"pipeline_check","telegram_user_id":190712465,"telegram_message_id":697247,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T07:43:01+00:00","event":"ai_request","telegram_user_id":190712465,"telegram_message_id":697247,"message":"Я все сдал"}
{"timestamp":"2026-09-30T07:43:08+00:00","event":"ai_response","telegram_user_id":190712465,"telegram_message_id":697247,"duration_ms":6702,"action":"ANSWER","answer":"Уточните, пожалуйста: вы сдали внутренние теоретический и практический экзамены? 100% практики означает только завершение занятий по вождению."}
{"timestamp":"2026-09-30T07:43:09+00:00","event":"telegram_ai_answer_sent","telegram_user_id":190712465,"telegram_message_id":697247,"answer":"Уточните, пожалуйста: вы сдали внутренние теоретический и практический экзамены? 100% практики означает только завершение занятий по вождению."}
{"timestamp":"2026-09-30T07:43:09+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":190712465,"telegram_message_id":697247}
{"timestamp":"2026-09-30T07:43:21+00:00","event":"support_mode_check","telegram_user_id":190712465,"telegram_message_id":697250,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T07:43:21+00:00","event":"ai_skipped","telegram_user_id":190712465,"telegram_message_id":697250,"reason":"support_mode_human"}
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{"timestamp":"2026-09-30T07:43:50+00:00","event":"ai_skipped","telegram_user_id":1412429480,"telegram_message_id":697253,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T07:45:23+00:00","event":"support_mode_check","telegram_user_id":1038325166,"telegram_message_id":697259,"support_mode":"AI"}
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{"timestamp":"2026-09-30T07:46:26+00:00","event":"ai_skipped","telegram_user_id":1082597610,"telegram_message_id":697265,"reason":"support_mode_human"}
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{"timestamp":"2026-09-30T07:46:33+00:00","event":"pipeline_missing_in_db","telegram_user_id":927424694,"telegram_message_id":697266,"amo_lead_id":null}
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{"timestamp":"2026-09-30T07:46:35+00:00","event":"contact_lead_checked","telegram_user_id":927424694,"telegram_message_id":697266,"contact_id":42486895,"amo_lead_id":42382651,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-30T07:46:36+00:00","event":"contact_lead_checked","telegram_user_id":927424694,"telegram_message_id":697266,"contact_id":42486895,"amo_lead_id":42411455,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-30T07:46:36+00:00","event":"contact_ai_lead_found","telegram_user_id":927424694,"telegram_message_id":697266,"contact_id":42486895,"amo_lead_id":42411455,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
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{"timestamp":"2026-09-30T07:46:36+00:00","event":"ai_request","telegram_user_id":927424694,"telegram_message_id":697266,"message":"Слишком большие промежутки между занятиями"}
{"timestamp":"2026-09-30T07:46:43+00:00","event":"ai_response","telegram_user_id":927424694,"telegram_message_id":697266,"duration_ms":7066,"action":"ANSWER","answer":"Можно согласовать более частые занятия или несколько занятий подряд напрямую с инструктором, если позволяет его график."}
{"timestamp":"2026-09-30T07:46:44+00:00","event":"telegram_ai_answer_sent","telegram_user_id":927424694,"telegram_message_id":697266,"answer":"Можно согласовать более частые занятия или несколько занятий подряд напрямую с инструктором, если позволяет его график."}
{"timestamp":"2026-09-30T07:46:44+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":927424694,"telegram_message_id":697266}
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{"timestamp":"2026-09-30T07:47:36+00:00","event":"ai_skipped","telegram_user_id":755967142,"telegram_message_id":697270,"reason":"support_mode_human"}
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{"timestamp":"2026-09-30T07:48:28+00:00","event":"ai_skipped","telegram_user_id":1082597610,"telegram_message_id":697271,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T07:50:42+00:00","event":"support_mode_check","telegram_user_id":709123056,"telegram_message_id":697273,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T07:50:42+00:00","event":"ai_skipped","telegram_user_id":709123056,"telegram_message_id":697273,"reason":"support_mode_human"}
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{"timestamp":"2026-09-30T07:53:27+00:00","event":"ai_skipped","telegram_user_id":825270207,"telegram_message_id":697276,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T07:54:10+00:00","event":"support_mode_check","telegram_user_id":190712465,"telegram_message_id":697279,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T07:54:10+00:00","event":"ai_skipped","telegram_user_id":190712465,"telegram_message_id":697279,"reason":"support_mode_human"}
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{"timestamp":"2026-09-30T07:59:22+00:00","event":"ai_skipped","telegram_user_id":1082597610,"telegram_message_id":697296,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T08:00:30+00:00","event":"support_mode_check","telegram_user_id":560087569,"telegram_message_id":697303,"support_mode":"AI"}
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{"timestamp":"2026-09-30T08:00:33+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":560087569,"telegram_message_id":697303,"amo_lead_id":38662449,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-30T08:00:33+00:00","event":"pipeline_check","telegram_user_id":560087569,"telegram_message_id":697303,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T08:00:33+00:00","event":"ai_request","telegram_user_id":560087569,"telegram_message_id":697303,"message":"Как получить права"}
{"timestamp":"2026-09-30T08:00:42+00:00","event":"ai_response","telegram_user_id":560087569,"telegram_message_id":697303,"duration_ms":8732,"action":"ANSWER","answer":"Чтобы получить права, нужно пройти теорию и практику, сдать оба внутренних экзамена и полностью оплатить обучение. Затем можно сдавать экзамены ГИБДД с автошколой или самостоятельно. Если вы уже прошли какой-то этап, напишите какой — подскажу, что дальше."}
{"timestamp":"2026-09-30T08:00:42+00:00","event":"telegram_ai_answer_sent","telegram_user_id":560087569,"telegram_message_id":697303,"answer":"Чтобы получить права, нужно пройти теорию и практику, сдать оба внутренних экзамена и полностью оплатить обучение. Затем можно сдавать экзамены ГИБДД с автошколой или самостоятельно. Если вы уже прошли какой-то этап, напишите какой — подскажу, что дальше."}
{"timestamp":"2026-09-30T08:00:43+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":560087569,"telegram_message_id":697303}
{"timestamp":"2026-09-30T08:00:58+00:00","event":"support_mode_check","telegram_user_id":560087569,"telegram_message_id":697306,"support_mode":"AI"}
{"timestamp":"2026-09-30T08:00:58+00:00","event":"pipeline_check","telegram_user_id":560087569,"telegram_message_id":697306,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T08:00:58+00:00","event":"ai_request","telegram_user_id":560087569,"telegram_message_id":697306,"message":"Всё сдал"}
{"timestamp":"2026-09-30T08:01:38+00:00","event":"ai_response","telegram_user_id":560087569,"telegram_message_id":697306,"duration_ms":39591,"action":"ANSWER","answer":"Что именно вы сдали: 100% практики или внутренние экзамены?"}
{"timestamp":"2026-09-30T08:01:38+00:00","event":"telegram_ai_answer_sent","telegram_user_id":560087569,"telegram_message_id":697306,"answer":"Что именно вы сдали: 100% практики или внутренние экзамены?"}
{"timestamp":"2026-09-30T08:01:38+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":560087569,"telegram_message_id":697306}
{"timestamp":"2026-09-30T08:01:58+00:00","event":"support_mode_check","telegram_user_id":560087569,"telegram_message_id":697308,"support_mode":"AI"}
{"timestamp":"2026-09-30T08:01:58+00:00","event":"pipeline_check","telegram_user_id":560087569,"telegram_message_id":697308,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T08:01:58+00:00","event":"ai_request","telegram_user_id":560087569,"telegram_message_id":697308,"message":"Сдал практику в гибдд"}
{"timestamp":"2026-09-30T08:02:20+00:00","event":"ai_response","telegram_user_id":560087569,"telegram_message_id":697308,"duration_ms":21506,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-30T08:02:22+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":560087569,"telegram_message_id":697308}
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{"timestamp":"2026-09-30T08:06:46+00:00","event":"ai_skipped","telegram_user_id":1763953532,"telegram_message_id":697317,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T08:06:46+00:00","event":"support_mode_check","telegram_user_id":560087569,"telegram_message_id":697318,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T08:06:46+00:00","event":"ai_skipped","telegram_user_id":560087569,"telegram_message_id":697318,"reason":"support_mode_human"}
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{"timestamp":"2026-09-30T08:08:08+00:00","event":"pipeline_missing_in_db","telegram_user_id":1649239925,"telegram_message_id":697321,"amo_lead_id":null}
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{"timestamp":"2026-09-30T08:08:11+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1649239925,"telegram_message_id":697321,"contact_id":41864045,"linked_leads_count":2}
{"timestamp":"2026-09-30T08:08:11+00:00","event":"contact_lead_checked","telegram_user_id":1649239925,"telegram_message_id":697321,"contact_id":41864045,"amo_lead_id":41663951,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-30T08:08:12+00:00","event":"contact_lead_checked","telegram_user_id":1649239925,"telegram_message_id":697321,"contact_id":41864045,"amo_lead_id":41664045,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-30T08:08:12+00:00","event":"contact_ai_lead_found","telegram_user_id":1649239925,"telegram_message_id":697321,"contact_id":41864045,"amo_lead_id":41664045,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-30T08:08:12+00:00","event":"pipeline_check","telegram_user_id":1649239925,"telegram_message_id":697321,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T08:08:12+00:00","event":"ai_request","telegram_user_id":1649239925,"telegram_message_id":697321,"message":"Здравствуйте, можно записаться на практический экзамен и узнать когда и где он проходит?"}
{"timestamp":"2026-09-30T08:08:36+00:00","event":"support_mode_check","telegram_user_id":944748734,"telegram_message_id":697323,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T08:08:36+00:00","event":"ai_skipped","telegram_user_id":944748734,"telegram_message_id":697323,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T08:09:03+00:00","event":"support_mode_check","telegram_user_id":1763953532,"telegram_message_id":697324,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T08:09:03+00:00","event":"ai_skipped","telegram_user_id":1763953532,"telegram_message_id":697324,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T08:09:18+00:00","event":"support_mode_check","telegram_user_id":1089060305,"telegram_message_id":697325,"support_mode":"AI"}
{"timestamp":"2026-09-30T08:09:18+00:00","event":"pipeline_check","telegram_user_id":1089060305,"telegram_message_id":697325,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T08:09:18+00:00","event":"ai_request","telegram_user_id":1089060305,"telegram_message_id":697325,"message":"Доброе утро!\nСкажите пожалуйста сегодня ответ. У меня завтра вождение и нужна либо копия справки, либо разрешение от Автошколы заниматься пока без нее."}
{"timestamp":"2026-09-30T08:10:12+00:00","event":"ai_error","telegram_user_id":1649239925,"telegram_message_id":697321,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120000 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-30T08:10:13+00:00","event":"ai_error_handoff_sent","telegram_user_id":1649239925,"telegram_message_id":697321}
{"timestamp":"2026-09-30T08:11:18+00:00","event":"ai_error","telegram_user_id":1089060305,"telegram_message_id":697325,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120000 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-30T08:11:19+00:00","event":"ai_error_handoff_sent","telegram_user_id":1089060305,"telegram_message_id":697325}
{"timestamp":"2026-09-30T08:11:41+00:00","event":"support_mode_check","telegram_user_id":883857638,"telegram_message_id":697331,"support_mode":"AI"}
{"timestamp":"2026-09-30T08:11:41+00:00","event":"pipeline_check","telegram_user_id":883857638,"telegram_message_id":697331,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T08:11:41+00:00","event":"ai_request","telegram_user_id":883857638,"telegram_message_id":697331,"message":"Подготовьте мои документы пожалуйста. Я хочу их забрать и пойти самостоятельно в гибдд.\n\nТакже подскажет, с кем я могу поговорить по поводу моего прошедшего обучения? Меня интересует человек, который отвечает за качество обучения всех учащихся."}
{"timestamp":"2026-09-30T08:13:00+00:00","event":"support_mode_check","telegram_user_id":657730680,"telegram_message_id":697332,"support_mode":"AI"}
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{"timestamp":"2026-09-30T08:13:00+00:00","event":"ai_skipped","telegram_user_id":657730680,"telegram_message_id":697332,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T08:13:41+00:00","event":"ai_error","telegram_user_id":883857638,"telegram_message_id":697331,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-30T08:13:42+00:00","event":"ai_error_handoff_sent","telegram_user_id":883857638,"telegram_message_id":697331}
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{"timestamp":"2026-09-30T08:19:20+00:00","event":"ai_skipped","telegram_user_id":1763953532,"telegram_message_id":697341,"reason":"support_mode_human"}
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{"timestamp":"2026-09-30T08:20:23+00:00","event":"pipeline_check","telegram_user_id":1279980976,"telegram_message_id":697343,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T08:20:23+00:00","event":"ai_request","telegram_user_id":1279980976,"telegram_message_id":697343,"message":"получается я подавал документы в одном офисе а забираю в другом?"}
{"timestamp":"2026-09-30T08:20:30+00:00","event":"ai_response","telegram_user_id":1279980976,"telegram_message_id":697343,"duration_ms":7162,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-30T08:29:35+00:00","event":"ai_skipped","telegram_user_id":657730680,"telegram_message_id":697368,"reason":"support_mode_human"}
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{"timestamp":"2026-09-30T08:32:03+00:00","event":"ai_skipped","telegram_user_id":190712465,"telegram_message_id":697372,"reason":"support_mode_human"}
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{"timestamp":"2026-09-30T09:19:46+00:00","event":"ai_request","telegram_user_id":718475944,"telegram_message_id":697480,"message":"Я отдала все документы на регистрация"}
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{"timestamp":"2026-09-30T09:26:26+00:00","event":"ai_request","telegram_user_id":708697081,"telegram_message_id":697504,"message":"Добрый день"}
{"timestamp":"2026-09-30T09:26:28+00:00","event":"ai_response","telegram_user_id":708697081,"telegram_message_id":697504,"duration_ms":2608,"action":"ANSWER","answer":"Добрый день! Чем могу помочь?"}
{"timestamp":"2026-09-30T09:26:28+00:00","event":"telegram_ai_answer_sent","telegram_user_id":708697081,"telegram_message_id":697504,"answer":"Добрый день! Чем могу помочь?"}
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{"timestamp":"2026-09-30T09:28:59+00:00","event":"ai_request","telegram_user_id":1199011866,"telegram_message_id":697512,"message":"Здравствуйте подскажите пожалуйста вы можете выдать направление для получения справки?\nЯ посетил психиатра и меня развернули за справкой куда им нужно что-то вписывать и сказали покупать её в гибдд, я посетил два гибдд в обоих меня развернули \nПросто я не понимаю где и куда мне идти чтобы получить эту справку чтобы наконец-то уже приступить а практике а не только видео смотреть"}
{"timestamp":"2026-09-30T09:29:20+00:00","event":"ai_response","telegram_user_id":1199011866,"telegram_message_id":697512,"duration_ms":21119,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-30T09:29:20+00:00","event":"handoff_requested","telegram_user_id":1199011866,"telegram_message_id":697512,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-30T09:29:20+00:00","event":"handoff_mode_changed","telegram_user_id":1199011866,"telegram_message_id":697512,"first_handoff":true}
{"timestamp":"2026-09-30T09:29:20+00:00","event":"sensei_prepare","telegram_user_id":1199011866,"telegram_message_id":697512,"amo_lead_id":"42415593"}
{"timestamp":"2026-09-30T09:29:20+00:00","event":"sensei_started","telegram_user_id":1199011866,"telegram_message_id":697512,"amo_lead_id":"42415593","result":true}
{"timestamp":"2026-09-30T09:29:22+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1199011866,"telegram_message_id":697512}
{"timestamp":"2026-09-30T09:29:22+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1199011866,"telegram_message_id":697512}
{"timestamp":"2026-09-30T09:29:55+00:00","event":"support_mode_check","telegram_user_id":7296498053,"telegram_message_id":697515,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T09:29:55+00:00","event":"ai_skipped","telegram_user_id":7296498053,"telegram_message_id":697515,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T09:35:29+00:00","event":"support_mode_check","telegram_user_id":1199011866,"telegram_message_id":697519,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T09:35:29+00:00","event":"ai_skipped","telegram_user_id":1199011866,"telegram_message_id":697519,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T09:36:26+00:00","event":"support_mode_check","telegram_user_id":1818817090,"telegram_message_id":697520,"support_mode":"AI"}
{"timestamp":"2026-09-30T09:36:26+00:00","event":"pipeline_check","telegram_user_id":1818817090,"telegram_message_id":697520,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T09:36:26+00:00","event":"ai_request","telegram_user_id":1818817090,"telegram_message_id":697520,"message":"ответьте, пожалуйста"}
{"timestamp":"2026-09-30T09:36:28+00:00","event":"ai_response","telegram_user_id":1818817090,"telegram_message_id":697520,"duration_ms":2793,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-30T09:36:28+00:00","event":"handoff_requested","telegram_user_id":1818817090,"telegram_message_id":697520,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-30T09:36:28+00:00","event":"handoff_mode_changed","telegram_user_id":1818817090,"telegram_message_id":697520,"first_handoff":true}
{"timestamp":"2026-09-30T09:36:28+00:00","event":"sensei_prepare","telegram_user_id":1818817090,"telegram_message_id":697520,"amo_lead_id":"41368831"}
{"timestamp":"2026-09-30T09:36:29+00:00","event":"sensei_started","telegram_user_id":1818817090,"telegram_message_id":697520,"amo_lead_id":"41368831","result":true}
{"timestamp":"2026-09-30T09:36:29+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1818817090,"telegram_message_id":697520}
{"timestamp":"2026-09-30T09:36:30+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1818817090,"telegram_message_id":697520}
{"timestamp":"2026-09-30T09:36:48+00:00","event":"support_mode_check","telegram_user_id":1199011866,"telegram_message_id":697524,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T09:36:48+00:00","event":"ai_skipped","telegram_user_id":1199011866,"telegram_message_id":697524,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T09:40:02+00:00","event":"support_mode_check","telegram_user_id":1818817090,"telegram_message_id":697529,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T09:40:02+00:00","event":"ai_skipped","telegram_user_id":1818817090,"telegram_message_id":697529,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T09:47:06+00:00","event":"support_mode_check","telegram_user_id":7296498053,"telegram_message_id":697537,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T09:47:06+00:00","event":"ai_skipped","telegram_user_id":7296498053,"telegram_message_id":697537,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T09:52:10+00:00","event":"support_mode_check","telegram_user_id":485454696,"telegram_message_id":697550,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T09:52:10+00:00","event":"ai_skipped","telegram_user_id":485454696,"telegram_message_id":697550,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T09:52:20+00:00","event":"support_mode_check","telegram_user_id":263430503,"telegram_message_id":697551,"support_mode":"AI"}
{"timestamp":"2026-09-30T09:52:20+00:00","event":"pipeline_check","telegram_user_id":263430503,"telegram_message_id":697551,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T09:52:20+00:00","event":"ai_skipped","telegram_user_id":263430503,"telegram_message_id":697551,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T09:55:09+00:00","event":"support_mode_check","telegram_user_id":485454696,"telegram_message_id":697559,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T09:55:09+00:00","event":"ai_skipped","telegram_user_id":485454696,"telegram_message_id":697559,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T09:55:48+00:00","event":"support_mode_check","telegram_user_id":1793588122,"telegram_message_id":697560,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T09:55:48+00:00","event":"ai_skipped","telegram_user_id":1793588122,"telegram_message_id":697560,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T09:56:49+00:00","event":"support_mode_check","telegram_user_id":485454696,"telegram_message_id":697562,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T09:56:49+00:00","event":"ai_skipped","telegram_user_id":485454696,"telegram_message_id":697562,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T09:59:44+00:00","event":"support_mode_check","telegram_user_id":1988445772,"telegram_message_id":697564,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T09:59:44+00:00","event":"ai_skipped","telegram_user_id":1988445772,"telegram_message_id":697564,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T10:00:25+00:00","event":"support_mode_check","telegram_user_id":538026474,"telegram_message_id":697570,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T10:00:25+00:00","event":"ai_skipped","telegram_user_id":538026474,"telegram_message_id":697570,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T10:01:10+00:00","event":"support_mode_check","telegram_user_id":1793588122,"telegram_message_id":697572,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T10:01:10+00:00","event":"ai_skipped","telegram_user_id":1793588122,"telegram_message_id":697572,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T10:02:51+00:00","event":"support_mode_check","telegram_user_id":1030098834,"telegram_message_id":697581,"support_mode":"AI"}
{"timestamp":"2026-09-30T10:02:51+00:00","event":"pipeline_check","telegram_user_id":1030098834,"telegram_message_id":697581,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T10:02:51+00:00","event":"ai_request","telegram_user_id":1030098834,"telegram_message_id":697581,"message":"Добрый день! \n???"}
{"timestamp":"2026-09-30T10:03:05+00:00","event":"ai_response","telegram_user_id":1030098834,"telegram_message_id":697581,"duration_ms":13982,"action":"ANSWER","answer":"Добрый день! Чем могу помочь?"}
{"timestamp":"2026-09-30T10:03:06+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1030098834,"telegram_message_id":697581,"answer":"Добрый день! Чем могу помочь?"}
{"timestamp":"2026-09-30T10:03:06+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1030098834,"telegram_message_id":697581}
{"timestamp":"2026-09-30T10:03:06+00:00","event":"support_mode_check","telegram_user_id":538026474,"telegram_message_id":697582,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T10:03:06+00:00","event":"ai_skipped","telegram_user_id":538026474,"telegram_message_id":697582,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T10:03:06+00:00","event":"support_mode_check","telegram_user_id":1262103343,"telegram_message_id":697583,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T10:03:06+00:00","event":"ai_skipped","telegram_user_id":1262103343,"telegram_message_id":697583,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T10:03:28+00:00","event":"support_mode_check","telegram_user_id":1030098834,"telegram_message_id":697585,"support_mode":"AI"}
{"timestamp":"2026-09-30T10:03:28+00:00","event":"pipeline_check","telegram_user_id":1030098834,"telegram_message_id":697585,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T10:03:28+00:00","event":"ai_request","telegram_user_id":1030098834,"telegram_message_id":697585,"message":"Жду ответ на свой вопрос"}
{"timestamp":"2026-09-30T10:03:32+00:00","event":"ai_response","telegram_user_id":1030098834,"telegram_message_id":697585,"duration_ms":3595,"action":"ANSWER","answer":"Если вы ждёте ответа по частной или немосковской медсправке, инспектору могут понадобиться дополнительные запросы. Поэтому проверка иногда занимает заметно больше времени, и точный срок заранее гарантировать нельзя."}
{"timestamp":"2026-09-30T10:03:34+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1030098834,"telegram_message_id":697585,"answer":"Если вы ждёте ответа по частной или немосковской медсправке, инспектору могут понадобиться дополнительные запросы. Поэтому проверка иногда занимает заметно больше времени, и точный срок заранее гарантировать нельзя."}
{"timestamp":"2026-09-30T10:03:34+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1030098834,"telegram_message_id":697585}
{"timestamp":"2026-09-30T10:03:40+00:00","event":"support_mode_check","telegram_user_id":1030098834,"telegram_message_id":697587,"support_mode":"AI"}
{"timestamp":"2026-09-30T10:03:40+00:00","event":"pipeline_check","telegram_user_id":1030098834,"telegram_message_id":697587,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T10:03:40+00:00","event":"ai_request","telegram_user_id":1030098834,"telegram_message_id":697587,"message":"Хотел бы уточнить текущий статус моих документов и понять, на каком этапе сейчас находится процесс, поскольку полученная от вас информация вызывает вопросы и выглядит противоречивой.\n\nПри поступлении в автошколу мне сообщили, что после предоставления необходимых документов, в том числе медицинской справки, они будут направлены в ГИБДД для проверки, и мне объясняли, что эта проверка занимает ориентировочно 1–2 месяца. Все необходимые документы я предоставил вам уже достаточно давно.\n\nПосле этого мне сообщили о необходимости оплатить государственную пошлину. Я её оплатил, вы подтвердили получение оплаты, а теперь в сообщении указано, что только на данном этапе вы будете заниматься подготовкой моего пакета документов на экзамены в ГИБДД, после чего документы ещё будут проверяться инспектором.\n\nВ связи с этим я не совсем понимаю, что происходило с моими документами до оплаты госпошлины. Были ли они уже направлены в ГИБДД на проверку, как мне сообщали изначально, или их проверка ещё фактически не начиналась? Если документы уже были направлены, почему сейчас речь идёт о подготовке пакета документов и последующей проверке? Также хотелось бы понять, когда именно началась или начнётся проверка моих документов и от какой даты в моём случае необходимо отсчитывать срок ожидания.\n\nОтдельно прошу уточнить, правильно ли я понимаю текущую ситуацию: сейчас необходимо подождать 1–2 дня, пока у вас отобразится оплата госпошлины, после этого вы подготовите и направите пакет документов в ГИБДД, затем начнётся проверка, и только после её завершения мне направят ссылку для записи на экзамен?\n\nСейчас уже 29 сентября. С учётом того, что все документы были предоставлены мной достаточно давно, обучение завершено, а госпошлина уже оплачена, хотелось бы понимать реальные сроки. Есть ли возможность выйти на экзамен и сдать его ещё в этом году, или мне уже стоит рассчитывать на следующий год? Прошу по возможности назвать ориентировочный срок именно по моей ситуации, а не общий диапазон от одной недели до шести месяцев.\n\nБуду благодарен за конкретное разъяснение текущего статуса моих документов и дальнейших сроков, поскольку на данный момент я не понимаю, сколько ещё фактически необходимо ждать и почему сроки, о которых мне сообщали изначально, отличаются от информации, которую я получил сейчас."}
{"timestamp":"2026-09-30T10:04:28+00:00","event":"ai_response","telegram_user_id":1030098834,"telegram_message_id":697587,"duration_ms":48694,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-30T10:04:28+00:00","event":"handoff_requested","telegram_user_id":1030098834,"telegram_message_id":697587,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-30T10:04:28+00:00","event":"handoff_mode_changed","telegram_user_id":1030098834,"telegram_message_id":697587,"first_handoff":true}
{"timestamp":"2026-09-30T10:04:28+00:00","event":"sensei_prepare","telegram_user_id":1030098834,"telegram_message_id":697587,"amo_lead_id":"40117217"}
{"timestamp":"2026-09-30T10:04:29+00:00","event":"sensei_started","telegram_user_id":1030098834,"telegram_message_id":697587,"amo_lead_id":"40117217","result":true}
{"timestamp":"2026-09-30T10:04:30+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1030098834,"telegram_message_id":697587}
{"timestamp":"2026-09-30T10:04:30+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1030098834,"telegram_message_id":697587}
{"timestamp":"2026-09-30T10:07:00+00:00","event":"support_mode_check","telegram_user_id":1262103343,"telegram_message_id":697596,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T10:07:00+00:00","event":"ai_skipped","telegram_user_id":1262103343,"telegram_message_id":697596,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T10:07:41+00:00","event":"support_mode_check","telegram_user_id":263430503,"telegram_message_id":697597,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T10:07:41+00:00","event":"ai_skipped","telegram_user_id":263430503,"telegram_message_id":697597,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T10:20:03+00:00","event":"support_mode_check","telegram_user_id":6769843876,"telegram_message_id":697602,"support_mode":"AI"}
{"timestamp":"2026-09-30T10:20:03+00:00","event":"pipeline_check","telegram_user_id":6769843876,"telegram_message_id":697602,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T10:20:03+00:00","event":"ai_request","telegram_user_id":6769843876,"telegram_message_id":697602,"message":"Но вы говорили что сдача экзамена это полгода"}
{"timestamp":"2026-09-30T10:20:13+00:00","event":"ai_response","telegram_user_id":6769843876,"telegram_message_id":697602,"duration_ms":10282,"action":"ANSWER","answer":"Да, 6 месяцев — это срок действия сданной теории в ГИБДД, а также обычно срок действия договора. Это не означает, что весь экзамен обязательно сдаётся за полгода: первые три попытки проходят с интервалом минимум 7 дней, а последующие — через 6–9 месяцев."}
{"timestamp":"2026-09-30T10:20:14+00:00","event":"telegram_ai_answer_sent","telegram_user_id":6769843876,"telegram_message_id":697602,"answer":"Да, 6 месяцев — это срок действия сданной теории в ГИБДД, а также обычно срок действия договора. Это не означает, что весь экзамен обязательно сдаётся за полгода: первые три попытки проходят с интервалом минимум 7 дней, а последующие — через 6–9 месяцев."}
{"timestamp":"2026-09-30T10:20:14+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":6769843876,"telegram_message_id":697602}
{"timestamp":"2026-09-30T10:21:58+00:00","event":"support_mode_check","telegram_user_id":1117764143,"telegram_message_id":697604,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T10:21:58+00:00","event":"ai_skipped","telegram_user_id":1117764143,"telegram_message_id":697604,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T10:22:19+00:00","event":"support_mode_check","telegram_user_id":1955652670,"telegram_message_id":697605,"support_mode":"AI"}
{"timestamp":"2026-09-30T10:22:19+00:00","event":"pipeline_check","telegram_user_id":1955652670,"telegram_message_id":697605,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T10:22:19+00:00","event":"ai_request","telegram_user_id":1955652670,"telegram_message_id":697605,"message":"Удалось выяснить информацию?"}
{"timestamp":"2026-09-30T10:22:23+00:00","event":"ai_response","telegram_user_id":1955652670,"telegram_message_id":697605,"duration_ms":3384,"action":"ANSWER","answer":"По частной или немосковской справке инспектору могут понадобиться дополнительные запросы, поэтому проверка иногда занимает заметно больше времени. Точный срок заранее гарантировать нельзя."}
{"timestamp":"2026-09-30T10:22:25+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1955652670,"telegram_message_id":697605,"answer":"По частной или немосковской справке инспектору могут понадобиться дополнительные запросы, поэтому проверка иногда занимает заметно больше времени. Точный срок заранее гарантировать нельзя."}
{"timestamp":"2026-09-30T10:22:25+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1955652670,"telegram_message_id":697605}
{"timestamp":"2026-09-30T10:22:50+00:00","event":"support_mode_check","telegram_user_id":1955652670,"telegram_message_id":697607,"support_mode":"AI"}
{"timestamp":"2026-09-30T10:22:50+00:00","event":"pipeline_check","telegram_user_id":1955652670,"telegram_message_id":697607,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T10:22:50+00:00","event":"ai_request","telegram_user_id":1955652670,"telegram_message_id":697607,"message":"У меня стандартный диплом"}
{"timestamp":"2026-09-30T10:23:05+00:00","event":"ai_response","telegram_user_id":1955652670,"telegram_message_id":697607,"duration_ms":15306,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-30T10:23:05+00:00","event":"handoff_requested","telegram_user_id":1955652670,"telegram_message_id":697607,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-30T10:23:05+00:00","event":"handoff_mode_changed","telegram_user_id":1955652670,"telegram_message_id":697607,"first_handoff":true}
{"timestamp":"2026-09-30T10:23:05+00:00","event":"sensei_prepare","telegram_user_id":1955652670,"telegram_message_id":697607,"amo_lead_id":"42193060"}
{"timestamp":"2026-09-30T10:23:06+00:00","event":"sensei_started","telegram_user_id":1955652670,"telegram_message_id":697607,"amo_lead_id":"42193060","result":true}
{"timestamp":"2026-09-30T10:23:06+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1955652670,"telegram_message_id":697607}
{"timestamp":"2026-09-30T10:23:07+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1955652670,"telegram_message_id":697607}
{"timestamp":"2026-09-30T10:24:02+00:00","event":"support_mode_check","telegram_user_id":479601206,"telegram_message_id":697610,"support_mode":"AI"}
{"timestamp":"2026-09-30T10:24:02+00:00","event":"pipeline_check","telegram_user_id":479601206,"telegram_message_id":697610,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T10:24:02+00:00","event":"ai_skipped","telegram_user_id":479601206,"telegram_message_id":697610,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T10:26:32+00:00","event":"support_mode_check","telegram_user_id":2132004646,"telegram_message_id":697612,"support_mode":"AI"}
{"timestamp":"2026-09-30T10:26:32+00:00","event":"pipeline_missing_in_db","telegram_user_id":2132004646,"telegram_message_id":697612,"amo_lead_id":null}
{"timestamp":"2026-09-30T10:26:32+00:00","event":"legacy_leadid_check","telegram_user_id":2132004646,"telegram_message_id":697612,"legacy_leadid":"12191"}
{"timestamp":"2026-09-30T10:26:34+00:00","event":"legacy_contact_fetch_error","telegram_user_id":2132004646,"telegram_message_id":697612,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-09-30T10:26:34+00:00","event":"pipeline_check","telegram_user_id":2132004646,"telegram_message_id":697612,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T10:26:34+00:00","event":"ai_skipped","telegram_user_id":2132004646,"telegram_message_id":697612,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T10:28:29+00:00","event":"support_mode_check","telegram_user_id":1955652670,"telegram_message_id":697616,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T10:28:29+00:00","event":"ai_skipped","telegram_user_id":1955652670,"telegram_message_id":697616,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T10:30:25+00:00","event":"support_mode_check","telegram_user_id":263430503,"telegram_message_id":697618,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T10:30:25+00:00","event":"ai_skipped","telegram_user_id":263430503,"telegram_message_id":697618,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T10:31:13+00:00","event":"support_mode_check","telegram_user_id":538026474,"telegram_message_id":697620,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T10:31:13+00:00","event":"ai_skipped","telegram_user_id":538026474,"telegram_message_id":697620,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T10:33:19+00:00","event":"support_mode_check","telegram_user_id":1646939762,"telegram_message_id":697624,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T10:33:19+00:00","event":"ai_skipped","telegram_user_id":1646939762,"telegram_message_id":697624,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T10:33:42+00:00","event":"support_mode_check","telegram_user_id":1793588122,"telegram_message_id":697630,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T10:33:42+00:00","event":"ai_skipped","telegram_user_id":1793588122,"telegram_message_id":697630,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T10:39:38+00:00","event":"support_mode_check","telegram_user_id":644605282,"telegram_message_id":697639,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T10:39:38+00:00","event":"ai_skipped","telegram_user_id":644605282,"telegram_message_id":697639,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T10:39:42+00:00","event":"support_mode_check","telegram_user_id":644605282,"telegram_message_id":697640,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T10:39:42+00:00","event":"ai_skipped","telegram_user_id":644605282,"telegram_message_id":697640,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T10:39:53+00:00","event":"support_mode_check","telegram_user_id":1117764143,"telegram_message_id":697641,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T10:39:53+00:00","event":"ai_skipped","telegram_user_id":1117764143,"telegram_message_id":697641,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T10:39:59+00:00","event":"support_mode_check","telegram_user_id":644605282,"telegram_message_id":697642,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T10:39:59+00:00","event":"ai_skipped","telegram_user_id":644605282,"telegram_message_id":697642,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T10:40:20+00:00","event":"support_mode_check","telegram_user_id":644605282,"telegram_message_id":697643,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T10:40:20+00:00","event":"ai_skipped","telegram_user_id":644605282,"telegram_message_id":697643,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T10:41:58+00:00","event":"support_mode_check","telegram_user_id":644605282,"telegram_message_id":697645,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T10:41:58+00:00","event":"ai_skipped","telegram_user_id":644605282,"telegram_message_id":697645,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T10:42:46+00:00","event":"support_mode_check","telegram_user_id":7773942687,"telegram_message_id":697646,"support_mode":"AI"}
{"timestamp":"2026-09-30T10:42:46+00:00","event":"pipeline_missing_in_db","telegram_user_id":7773942687,"telegram_message_id":697646,"amo_lead_id":null}
{"timestamp":"2026-09-30T10:42:46+00:00","event":"legacy_leadid_check","telegram_user_id":7773942687,"telegram_message_id":697646,"legacy_leadid":"42504417"}
{"timestamp":"2026-09-30T10:42:48+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":7773942687,"telegram_message_id":697646,"contact_id":42504417,"linked_leads_count":2}
{"timestamp":"2026-09-30T10:43:03+00:00","event":"contact_lead_checked","telegram_user_id":7773942687,"telegram_message_id":697646,"contact_id":42504417,"amo_lead_id":42406629,"amo_pipeline_id":null}
{"timestamp":"2026-09-30T10:43:04+00:00","event":"contact_lead_checked","telegram_user_id":7773942687,"telegram_message_id":697646,"contact_id":42504417,"amo_lead_id":42654801,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-30T10:43:04+00:00","event":"contact_ai_lead_found","telegram_user_id":7773942687,"telegram_message_id":697646,"contact_id":42504417,"amo_lead_id":42654801,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-30T10:43:04+00:00","event":"pipeline_check","telegram_user_id":7773942687,"telegram_message_id":697646,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T10:43:04+00:00","event":"ai_request","telegram_user_id":7773942687,"telegram_message_id":697646,"message":"Добрый"}
{"timestamp":"2026-09-30T10:43:06+00:00","event":"support_mode_check","telegram_user_id":7773942687,"telegram_message_id":697647,"support_mode":"AI"}
{"timestamp":"2026-09-30T10:43:06+00:00","event":"pipeline_check","telegram_user_id":7773942687,"telegram_message_id":697647,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T10:43:06+00:00","event":"ai_request","telegram_user_id":7773942687,"telegram_message_id":697647,"message":"Я могу сегодня документы привести ?"}
{"timestamp":"2026-09-30T10:43:07+00:00","event":"ai_response","telegram_user_id":7773942687,"telegram_message_id":697646,"duration_ms":3314,"action":"ANSWER","answer":"Добрый! Чем могу помочь?"}
{"timestamp":"2026-09-30T10:43:08+00:00","event":"telegram_ai_answer_sent","telegram_user_id":7773942687,"telegram_message_id":697646,"answer":"Добрый! Чем могу помочь?"}
{"timestamp":"2026-09-30T10:43:08+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":7773942687,"telegram_message_id":697646}
{"timestamp":"2026-09-30T10:43:21+00:00","event":"ai_response","telegram_user_id":7773942687,"telegram_message_id":697647,"duration_ms":14661,"action":"ANSWER","answer":"Если речь о документах об окончании, их выдают по средам и субботам после предварительного согласования и уточнения офиса. Если речь о медсправке 003-В/у — оригинал нужно привезти в офис, предварительная запись не требуется."}
{"timestamp":"2026-09-30T10:43:21+00:00","event":"telegram_ai_answer_sent","telegram_user_id":7773942687,"telegram_message_id":697647,"answer":"Если речь о документах об окончании, их выдают по средам и субботам после предварительного согласования и уточнения офиса. Если речь о медсправке 003-В/у — оригинал нужно привезти в офис, предварительная запись не требуется."}
{"timestamp":"2026-09-30T10:43:22+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":7773942687,"telegram_message_id":697647}
{"timestamp":"2026-09-30T10:43:56+00:00","event":"support_mode_check","telegram_user_id":1030098834,"telegram_message_id":697650,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T10:43:56+00:00","event":"ai_skipped","telegram_user_id":1030098834,"telegram_message_id":697650,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T10:44:32+00:00","event":"support_mode_check","telegram_user_id":7773942687,"telegram_message_id":697651,"support_mode":"AI"}
{"timestamp":"2026-09-30T10:44:32+00:00","event":"pipeline_check","telegram_user_id":7773942687,"telegram_message_id":697651,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T10:44:32+00:00","event":"ai_request","telegram_user_id":7773942687,"telegram_message_id":697651,"message":"Нет , для прохождения обучения"}
{"timestamp":"2026-09-30T10:44:54+00:00","event":"support_mode_check","telegram_user_id":538026474,"telegram_message_id":697652,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T10:44:54+00:00","event":"ai_skipped","telegram_user_id":538026474,"telegram_message_id":697652,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T10:45:28+00:00","event":"ai_response","telegram_user_id":7773942687,"telegram_message_id":697651,"duration_ms":56773,"action":"ANSWER","answer":"Понял. Для завершения обучения нужно:\n\n- довести теорию и практику до 100%;\n- сдать внутренний теоретический экзамен дистанционно в приложении или веб-версии;\n- сдать внутренний практический экзамен — вас добавят в Telegram-чат с расписанием.\n\nПосле сдачи обоих внутренних экзаменов можно переходить к экзаменам в ГИБДД."}
{"timestamp":"2026-09-30T10:45:30+00:00","event":"telegram_ai_answer_sent","telegram_user_id":7773942687,"telegram_message_id":697651,"answer":"Понял. Для завершения обучения нужно:\n\n- довести теорию и практику до 100%;\n- сдать внутренний теоретический экзамен дистанционно в приложении или веб-версии;\n- сдать внутренний практический экзамен — вас добавят в Telegram-чат с расписанием.\n\nПосле сдачи обоих внутренних экзаменов можно переходить к экзаменам в ГИБДД."}
{"timestamp":"2026-09-30T10:45:30+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":7773942687,"telegram_message_id":697651}
{"timestamp":"2026-09-30T10:45:56+00:00","event":"support_mode_check","telegram_user_id":7773942687,"telegram_message_id":697655,"support_mode":"AI"}
{"timestamp":"2026-09-30T10:45:56+00:00","event":"pipeline_check","telegram_user_id":7773942687,"telegram_message_id":697655,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T10:45:56+00:00","event":"ai_request","telegram_user_id":7773942687,"telegram_message_id":697655,"message":"Нет"}
{"timestamp":"2026-09-30T10:46:13+00:00","event":"ai_response","telegram_user_id":7773942687,"telegram_message_id":697655,"duration_ms":17028,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-30T10:46:13+00:00","event":"handoff_requested","telegram_user_id":7773942687,"telegram_message_id":697655,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-30T10:46:13+00:00","event":"handoff_mode_changed","telegram_user_id":7773942687,"telegram_message_id":697655,"first_handoff":true}
{"timestamp":"2026-09-30T10:46:13+00:00","event":"sensei_prepare","telegram_user_id":7773942687,"telegram_message_id":697655,"amo_lead_id":"42654801"}
{"timestamp":"2026-09-30T10:46:14+00:00","event":"sensei_started","telegram_user_id":7773942687,"telegram_message_id":697655,"amo_lead_id":"42654801","result":true}
{"timestamp":"2026-09-30T10:46:14+00:00","event":"handoff_telegram_message_sent","telegram_user_id":7773942687,"telegram_message_id":697655}
{"timestamp":"2026-09-30T10:46:14+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":7773942687,"telegram_message_id":697655}
{"timestamp":"2026-09-30T10:46:15+00:00","event":"support_mode_check","telegram_user_id":7773942687,"telegram_message_id":697656,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T10:46:15+00:00","event":"ai_skipped","telegram_user_id":7773942687,"telegram_message_id":697656,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T10:48:58+00:00","event":"support_mode_check","telegram_user_id":1030911601,"telegram_message_id":697664,"support_mode":"AI"}
{"timestamp":"2026-09-30T10:48:58+00:00","event":"pipeline_check","telegram_user_id":1030911601,"telegram_message_id":697664,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T10:48:58+00:00","event":"ai_request","telegram_user_id":1030911601,"telegram_message_id":697664,"message":"У вас на сайте указано что с момента предоставления справки, давайте тогда заморозим пока обучение, я так понимаю, что оформление справки будет дорогим"}
{"timestamp":"2026-09-30T10:49:45+00:00","event":"ai_response","telegram_user_id":1030911601,"telegram_message_id":697664,"duration_ms":47008,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-30T10:49:45+00:00","event":"handoff_requested","telegram_user_id":1030911601,"telegram_message_id":697664,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-30T10:49:45+00:00","event":"handoff_mode_changed","telegram_user_id":1030911601,"telegram_message_id":697664,"first_handoff":true}
{"timestamp":"2026-09-30T10:49:45+00:00","event":"sensei_prepare","telegram_user_id":1030911601,"telegram_message_id":697664,"amo_lead_id":"42429319"}
{"timestamp":"2026-09-30T10:49:46+00:00","event":"sensei_started","telegram_user_id":1030911601,"telegram_message_id":697664,"amo_lead_id":"42429319","result":true}
{"timestamp":"2026-09-30T10:49:46+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1030911601,"telegram_message_id":697664}
{"timestamp":"2026-09-30T10:49:46+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1030911601,"telegram_message_id":697664}
{"timestamp":"2026-09-30T10:50:19+00:00","event":"support_mode_check","telegram_user_id":1030911601,"telegram_message_id":697666,"support_mode":"AI"}
{"timestamp":"2026-09-30T10:50:19+00:00","event":"pipeline_check","telegram_user_id":1030911601,"telegram_message_id":697666,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T10:50:19+00:00","event":"ai_request","telegram_user_id":1030911601,"telegram_message_id":697666,"message":"И если есть временная московская прописка, все равно не подойдет как Московская ?"}
{"timestamp":"2026-09-30T10:50:27+00:00","event":"ai_response","telegram_user_id":1030911601,"telegram_message_id":697666,"duration_ms":7889,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-30T10:50:27+00:00","event":"handoff_requested","telegram_user_id":1030911601,"telegram_message_id":697666,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-30T10:50:27+00:00","event":"handoff_mode_changed","telegram_user_id":1030911601,"telegram_message_id":697666,"first_handoff":true}
{"timestamp":"2026-09-30T10:50:27+00:00","event":"sensei_prepare","telegram_user_id":1030911601,"telegram_message_id":697666,"amo_lead_id":"42429319"}
{"timestamp":"2026-09-30T10:50:27+00:00","event":"sensei_started","telegram_user_id":1030911601,"telegram_message_id":697666,"amo_lead_id":"42429319","result":true}
{"timestamp":"2026-09-30T10:50:27+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1030911601,"telegram_message_id":697666}
{"timestamp":"2026-09-30T10:50:27+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1030911601,"telegram_message_id":697666}
{"timestamp":"2026-09-30T10:55:17+00:00","event":"support_mode_check","telegram_user_id":644605282,"telegram_message_id":697687,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T10:55:17+00:00","event":"ai_skipped","telegram_user_id":644605282,"telegram_message_id":697687,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T10:55:20+00:00","event":"support_mode_check","telegram_user_id":1691358956,"telegram_message_id":697688,"support_mode":"AI"}
{"timestamp":"2026-09-30T10:55:20+00:00","event":"pipeline_missing_in_db","telegram_user_id":1691358956,"telegram_message_id":697688,"amo_lead_id":null}
{"timestamp":"2026-09-30T10:55:20+00:00","event":"legacy_leadid_check","telegram_user_id":1691358956,"telegram_message_id":697688,"legacy_leadid":"42385767"}
{"timestamp":"2026-09-30T10:55:22+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":1691358956,"telegram_message_id":697688,"amo_lead_id":42385767,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-30T10:55:22+00:00","event":"pipeline_check","telegram_user_id":1691358956,"telegram_message_id":697688,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T10:55:22+00:00","event":"ai_request","telegram_user_id":1691358956,"telegram_message_id":697688,"message":"селигерская \nфонвизинская \nалтуфьево \nотрадное"}
{"timestamp":"2026-09-30T10:55:26+00:00","event":"ai_response","telegram_user_id":1691358956,"telegram_message_id":697688,"duration_ms":3651,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-30T10:55:26+00:00","event":"handoff_requested","telegram_user_id":1691358956,"telegram_message_id":697688,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-30T10:55:26+00:00","event":"handoff_mode_changed","telegram_user_id":1691358956,"telegram_message_id":697688,"first_handoff":true}
{"timestamp":"2026-09-30T10:55:26+00:00","event":"sensei_prepare","telegram_user_id":1691358956,"telegram_message_id":697688,"amo_lead_id":"42385767"}
{"timestamp":"2026-09-30T10:55:27+00:00","event":"sensei_started","telegram_user_id":1691358956,"telegram_message_id":697688,"amo_lead_id":"42385767","result":true}
{"timestamp":"2026-09-30T10:55:27+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1691358956,"telegram_message_id":697688}
{"timestamp":"2026-09-30T10:55:27+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1691358956,"telegram_message_id":697688}
{"timestamp":"2026-09-30T10:56:43+00:00","event":"support_mode_check","telegram_user_id":263430503,"telegram_message_id":697693,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T10:56:43+00:00","event":"ai_skipped","telegram_user_id":263430503,"telegram_message_id":697693,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T10:57:02+00:00","event":"support_mode_check","telegram_user_id":1793588122,"telegram_message_id":697697,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T10:57:02+00:00","event":"ai_skipped","telegram_user_id":1793588122,"telegram_message_id":697697,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T10:57:04+00:00","event":"support_mode_check","telegram_user_id":263430503,"telegram_message_id":697698,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-30T12:08:00+00:00","event":"ai_request","telegram_user_id":287149032,"telegram_message_id":697834,"message":"Здравствуйте. Обещали вернуться до 12"}
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{"timestamp":"2026-09-30T12:17:21+00:00","event":"ai_request","telegram_user_id":5175120708,"telegram_message_id":697858,"message":"Не могу дописаться до инструкторов, до мото инструктора даже в чате школы не могу написать, по вождению авто не отвечает нигде"}
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{"timestamp":"2026-09-30T12:20:53+00:00","event":"ai_request","telegram_user_id":450362166,"telegram_message_id":697876,"message":"Добрый день) \nГде и когда я могу подъехать забрать документы ?)"}
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{"timestamp":"2026-09-30T12:39:13+00:00","event":"ai_request","telegram_user_id":2022784996,"telegram_message_id":697977,"message":"Здравствуйте! Есть ли другой инструктор в том же месте, который свободен в 2 дня из понедельника, вторника и субботы?"}
{"timestamp":"2026-09-30T12:39:29+00:00","event":"support_mode_check","telegram_user_id":1366260582,"telegram_message_id":697978,"support_mode":"AI"}
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{"timestamp":"2026-09-30T12:48:14+00:00","event":"ai_request","telegram_user_id":1661929260,"telegram_message_id":698012,"message":"Мне не пришел логин и пароль"}
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{"timestamp":"2026-09-30T13:12:26+00:00","event":"ai_request","telegram_user_id":227642135,"telegram_message_id":698076,"message":"добрый день. я на прошлой неделе сдал внутр экзамен (практику). просьба проверить, обновилась ли у вас эта информация? и можно ли забрать документы о завершении обучения? если да, то где и когда. спасибо"}
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{"timestamp":"2026-09-30T13:16:16+00:00","event":"support_mode_check","telegram_user_id":7296498053,"telegram_message_id":698081,"support_mode":"AI"}
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{"timestamp":"2026-09-30T13:16:16+00:00","event":"ai_request","telegram_user_id":7296498053,"telegram_message_id":698081,"message":"А как это я всё документы готовил и передаставил"}
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{"timestamp":"2026-09-30T13:20:48+00:00","event":"ai_request","telegram_user_id":977942042,"telegram_message_id":698091,"message":"Добрый день, мне назначили инструктора, у него сейчас отпуск\nМне нужно одно занятие откатать по маршруту, до среды"}
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{"timestamp":"2026-09-30T13:39:16+00:00","event":"ai_request","telegram_user_id":927424694,"telegram_message_id":698151,"message":"Слишком большие промежутки между занятиями"}
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{"timestamp":"2026-09-30T13:46:04+00:00","event":"ai_request","telegram_user_id":400523056,"telegram_message_id":698166,"message":"Добрый день! Откройте пожалуйста попытку сдать теорию"}
{"timestamp":"2026-09-30T13:47:01+00:00","event":"ai_response","telegram_user_id":400523056,"telegram_message_id":698166,"duration_ms":57279,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-30T13:48:10+00:00","event":"support_mode_check","telegram_user_id":1783207647,"telegram_message_id":698177,"support_mode":"AI"}
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{"timestamp":"2026-09-30T13:48:12+00:00","event":"ai_request","telegram_user_id":1783207647,"telegram_message_id":698177,"message":"Здравствуйте, могли бы вы повторно отправить логин и пароль?"}
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{"timestamp":"2026-09-30T13:49:30+00:00","event":"support_mode_check","telegram_user_id":2132004646,"telegram_message_id":698187,"support_mode":"AI"}
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{"timestamp":"2026-09-30T13:53:22+00:00","event":"ai_skipped","telegram_user_id":1082597610,"telegram_message_id":698193,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T13:56:05+00:00","event":"support_mode_check","telegram_user_id":2027431277,"telegram_message_id":698196,"support_mode":"AI"}
{"timestamp":"2026-09-30T13:56:05+00:00","event":"pipeline_check","telegram_user_id":2027431277,"telegram_message_id":698196,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T13:56:05+00:00","event":"ai_request","telegram_user_id":2027431277,"telegram_message_id":698196,"message":"Здравствуйте"}
{"timestamp":"2026-09-30T13:56:25+00:00","event":"support_mode_check","telegram_user_id":1835432935,"telegram_message_id":698198,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T13:56:25+00:00","event":"ai_skipped","telegram_user_id":1835432935,"telegram_message_id":698198,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T13:56:26+00:00","event":"support_mode_check","telegram_user_id":2027431277,"telegram_message_id":698197,"support_mode":"AI"}
{"timestamp":"2026-09-30T13:56:26+00:00","event":"pipeline_check","telegram_user_id":2027431277,"telegram_message_id":698197,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T13:56:26+00:00","event":"ai_request","telegram_user_id":2027431277,"telegram_message_id":698197,"message":"Хочу записаться на экзамен"}
{"timestamp":"2026-09-30T13:56:30+00:00","event":"ai_response","telegram_user_id":2027431277,"telegram_message_id":698196,"duration_ms":25382,"action":"ANSWER","answer":"Здравствуйте! Чем могу помочь?"}
{"timestamp":"2026-09-30T13:56:32+00:00","event":"telegram_ai_answer_sent","telegram_user_id":2027431277,"telegram_message_id":698196,"answer":"Здравствуйте! Чем могу помочь?"}
{"timestamp":"2026-09-30T13:56:32+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":2027431277,"telegram_message_id":698196}
{"timestamp":"2026-09-30T13:56:46+00:00","event":"support_mode_check","telegram_user_id":2027431277,"telegram_message_id":698200,"support_mode":"AI"}
{"timestamp":"2026-09-30T13:56:46+00:00","event":"pipeline_check","telegram_user_id":2027431277,"telegram_message_id":698200,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T13:56:46+00:00","event":"ai_request","telegram_user_id":2027431277,"telegram_message_id":698200,"message":"Внутренняя практика"}
{"timestamp":"2026-09-30T13:57:10+00:00","event":"ai_response","telegram_user_id":2027431277,"telegram_message_id":698200,"duration_ms":23749,"action":"ANSWER","answer":"После 100% штатной практики следующий этап — внутренний практический экзамен. Вас добавят в Telegram-чат с расписанием; нужно выбрать назначенное время и приехать на экзамен."}
{"timestamp":"2026-09-30T13:57:10+00:00","event":"telegram_ai_answer_sent","telegram_user_id":2027431277,"telegram_message_id":698200,"answer":"После 100% штатной практики следующий этап — внутренний практический экзамен. Вас добавят в Telegram-чат с расписанием; нужно выбрать назначенное время и приехать на экзамен."}
{"timestamp":"2026-09-30T13:57:11+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":2027431277,"telegram_message_id":698200}
{"timestamp":"2026-09-30T13:57:30+00:00","event":"support_mode_check","telegram_user_id":5175120708,"telegram_message_id":698204,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T13:57:30+00:00","event":"ai_skipped","telegram_user_id":5175120708,"telegram_message_id":698204,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T13:57:48+00:00","event":"ai_response","telegram_user_id":2027431277,"telegram_message_id":698197,"duration_ms":82061,"action":"ANSWER","answer":"Какой экзамен вы имеете в виду: внутренний практический или экзамен в ГИБДД?"}
{"timestamp":"2026-09-30T13:57:48+00:00","event":"telegram_ai_answer_sent","telegram_user_id":2027431277,"telegram_message_id":698197,"answer":"Какой экзамен вы имеете в виду: внутренний практический или экзамен в ГИБДД?"}
{"timestamp":"2026-09-30T13:57:48+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":2027431277,"telegram_message_id":698197}
{"timestamp":"2026-09-30T13:58:34+00:00","event":"support_mode_check","telegram_user_id":5175120708,"telegram_message_id":698210,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T13:58:34+00:00","event":"ai_skipped","telegram_user_id":5175120708,"telegram_message_id":698210,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T13:59:36+00:00","event":"support_mode_check","telegram_user_id":2027431277,"telegram_message_id":698215,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T13:59:36+00:00","event":"ai_skipped","telegram_user_id":2027431277,"telegram_message_id":698215,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T14:00:07+00:00","event":"support_mode_check","telegram_user_id":982865562,"telegram_message_id":698216,"support_mode":"AI"}
{"timestamp":"2026-09-30T14:00:07+00:00","event":"pipeline_check","telegram_user_id":982865562,"telegram_message_id":698216,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T14:00:07+00:00","event":"ai_request","telegram_user_id":982865562,"telegram_message_id":698216,"message":"Добрый день, хотела бы изменить КПП с механической на автоматическую"}
{"timestamp":"2026-09-30T14:00:34+00:00","event":"ai_response","telegram_user_id":982865562,"telegram_message_id":698216,"duration_ms":27299,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-30T14:00:34+00:00","event":"handoff_requested","telegram_user_id":982865562,"telegram_message_id":698216,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-30T14:00:34+00:00","event":"sensei_prepare","telegram_user_id":982865562,"telegram_message_id":698216,"amo_lead_id":"42510653"}
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{"timestamp":"2026-09-30T14:00:38+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":982865562,"telegram_message_id":698216}
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{"timestamp":"2026-09-30T14:01:55+00:00","event":"ai_skipped","telegram_user_id":2027431277,"telegram_message_id":698221,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T14:01:56+00:00","event":"support_mode_check","telegram_user_id":2027431277,"telegram_message_id":698222,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T14:01:56+00:00","event":"ai_skipped","telegram_user_id":2027431277,"telegram_message_id":698222,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T14:02:16+00:00","event":"support_mode_check","telegram_user_id":2027431277,"telegram_message_id":698224,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T14:02:16+00:00","event":"ai_skipped","telegram_user_id":2027431277,"telegram_message_id":698224,"reason":"support_mode_human"}
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{"timestamp":"2026-09-30T14:11:09+00:00","event":"ai_request","telegram_user_id":5393436376,"telegram_message_id":698253,"message":"?"}
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{"timestamp":"2026-09-30T14:11:33+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5393436376,"telegram_message_id":698253,"answer":"Уточните, пожалуйста, ваш вопрос."}
{"timestamp":"2026-09-30T14:11:33+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5393436376,"telegram_message_id":698253}
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{"timestamp":"2026-09-30T14:12:36+00:00","event":"ai_skipped","telegram_user_id":287149032,"telegram_message_id":698263,"reason":"support_mode_human"}
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{"timestamp":"2026-09-30T14:13:10+00:00","event":"ai_skipped","telegram_user_id":287149032,"telegram_message_id":698271,"reason":"support_mode_human"}
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{"timestamp":"2026-09-30T14:15:43+00:00","event":"ai_skipped","telegram_user_id":982865562,"telegram_message_id":698278,"reason":"support_mode_human"}
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{"timestamp":"2026-09-30T14:17:17+00:00","event":"ai_skipped","telegram_user_id":2027431277,"telegram_message_id":698284,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T14:17:26+00:00","event":"support_mode_check","telegram_user_id":287149032,"telegram_message_id":698285,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T14:17:26+00:00","event":"ai_skipped","telegram_user_id":287149032,"telegram_message_id":698285,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T14:21:47+00:00","event":"support_mode_check","telegram_user_id":1835432935,"telegram_message_id":698302,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T14:21:47+00:00","event":"ai_skipped","telegram_user_id":1835432935,"telegram_message_id":698302,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T14:22:11+00:00","event":"support_mode_check","telegram_user_id":180055967,"telegram_message_id":698304,"support_mode":"AI"}
{"timestamp":"2026-09-30T14:22:11+00:00","event":"pipeline_check","telegram_user_id":180055967,"telegram_message_id":698304,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T14:22:11+00:00","event":"ai_request","telegram_user_id":180055967,"telegram_message_id":698304,"message":"здравствуйте, откройте пожалуйста тест теоретический"}
{"timestamp":"2026-09-30T14:23:37+00:00","event":"ai_response","telegram_user_id":180055967,"telegram_message_id":698304,"duration_ms":85702,"action":"ANSWER","answer":"Чтобы открыть первую попытку, нужно пройти 100% теории. Если уже прошли, экзамен доступен в приложении или веб-версии."}
{"timestamp":"2026-09-30T14:23:38+00:00","event":"telegram_ai_answer_sent","telegram_user_id":180055967,"telegram_message_id":698304,"answer":"Чтобы открыть первую попытку, нужно пройти 100% теории. Если уже прошли, экзамен доступен в приложении или веб-версии."}
{"timestamp":"2026-09-30T14:23:38+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":180055967,"telegram_message_id":698304}
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{"timestamp":"2026-09-30T14:23:58+00:00","event":"ai_request","telegram_user_id":180055967,"telegram_message_id":698306,"message":"я уже первую попытку использовала"}
{"timestamp":"2026-09-30T14:24:27+00:00","event":"support_mode_check","telegram_user_id":1835432935,"telegram_message_id":698308,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-30T14:44:56+00:00","event":"ai_skipped","telegram_user_id":1150712572,"telegram_message_id":698339,"reason":"support_mode_human"}
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{"timestamp":"2026-09-30T14:48:04+00:00","event":"ai_skipped","telegram_user_id":1150712572,"telegram_message_id":698349,"reason":"support_mode_human"}
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{"timestamp":"2026-09-30T14:58:54+00:00","event":"ai_skipped","telegram_user_id":1325532551,"telegram_message_id":698373,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T14:59:31+00:00","event":"support_mode_check","telegram_user_id":1325532551,"telegram_message_id":698383,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T14:59:31+00:00","event":"ai_skipped","telegram_user_id":1325532551,"telegram_message_id":698383,"reason":"support_mode_human"}
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{"timestamp":"2026-09-30T15:00:16+00:00","event":"ai_request","telegram_user_id":1059046648,"telegram_message_id":698388,"message":"Здравствуйте! Получится ли это сделать сегодня?"}
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{"timestamp":"2026-09-30T15:00:48+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1059046648,"telegram_message_id":698388}
{"timestamp":"2026-09-30T15:00:48+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1059046648,"telegram_message_id":698388}
{"timestamp":"2026-09-30T15:05:17+00:00","event":"support_mode_check","telegram_user_id":1059046648,"telegram_message_id":698403,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T15:05:17+00:00","event":"ai_skipped","telegram_user_id":1059046648,"telegram_message_id":698403,"reason":"support_mode_human"}
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{"timestamp":"2026-09-30T15:13:09+00:00","event":"ai_request","telegram_user_id":644605282,"telegram_message_id":698408,"message":"Готова принять звонок"}
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{"timestamp":"2026-09-30T15:13:31+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":644605282,"telegram_message_id":698408}
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{"timestamp":"2026-09-30T15:15:34+00:00","event":"ai_request","telegram_user_id":372195707,"telegram_message_id":698413,"message":"Удалось уточнить ?"}
{"timestamp":"2026-09-30T15:15:47+00:00","event":"ai_response","telegram_user_id":372195707,"telegram_message_id":698413,"duration_ms":13005,"action":"ANSWER","answer":"Что именно нужно уточнить: следующий этап обучения или статус внутренних экзаменов?"}
{"timestamp":"2026-09-30T15:15:48+00:00","event":"telegram_ai_answer_sent","telegram_user_id":372195707,"telegram_message_id":698413,"answer":"Что именно нужно уточнить: следующий этап обучения или статус внутренних экзаменов?"}
{"timestamp":"2026-09-30T15:15:48+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":372195707,"telegram_message_id":698413}
{"timestamp":"2026-09-30T15:16:13+00:00","event":"support_mode_check","telegram_user_id":372195707,"telegram_message_id":698415,"support_mode":"AI"}
{"timestamp":"2026-09-30T15:16:13+00:00","event":"pipeline_check","telegram_user_id":372195707,"telegram_message_id":698415,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T15:16:13+00:00","event":"ai_request","telegram_user_id":372195707,"telegram_message_id":698415,"message":"Этот"}
{"timestamp":"2026-09-30T15:16:16+00:00","event":"ai_response","telegram_user_id":372195707,"telegram_message_id":698415,"duration_ms":3401,"action":"ANSWER","answer":"Уточните, пожалуйста, что именно вас интересует?"}
{"timestamp":"2026-09-30T15:16:17+00:00","event":"telegram_ai_answer_sent","telegram_user_id":372195707,"telegram_message_id":698415,"answer":"Уточните, пожалуйста, что именно вас интересует?"}
{"timestamp":"2026-09-30T15:16:17+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":372195707,"telegram_message_id":698415}
{"timestamp":"2026-09-30T15:16:24+00:00","event":"support_mode_check","telegram_user_id":372195707,"telegram_message_id":698417,"support_mode":"AI"}
{"timestamp":"2026-09-30T15:16:24+00:00","event":"pipeline_check","telegram_user_id":372195707,"telegram_message_id":698417,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T15:16:24+00:00","event":"ai_request","telegram_user_id":372195707,"telegram_message_id":698417,"message":"Ответ"}
{"timestamp":"2026-09-30T15:17:01+00:00","event":"support_mode_check","telegram_user_id":644605282,"telegram_message_id":698418,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T15:17:01+00:00","event":"ai_skipped","telegram_user_id":644605282,"telegram_message_id":698418,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T15:17:01+00:00","event":"ai_response","telegram_user_id":372195707,"telegram_message_id":698417,"duration_ms":37122,"action":"ANSWER","answer":"После успешной сдачи обоих внутренних экзаменов и при полной оплате можно переходить к сдаче ГИБДД.\n\nЕсть два варианта:\n- сдавать вместе с автошколой — школа подаёт документы и сопровождает вас до полной сдачи;\n- согласовать выдачу документов, забрать их и сдавать самостоятельно."}
{"timestamp":"2026-09-30T15:17:02+00:00","event":"telegram_ai_answer_sent","telegram_user_id":372195707,"telegram_message_id":698417,"answer":"После успешной сдачи обоих внутренних экзаменов и при полной оплате можно переходить к сдаче ГИБДД.\n\nЕсть два варианта:\n- сдавать вместе с автошколой — школа подаёт документы и сопровождает вас до полной сдачи;\n- согласовать выдачу документов, забрать их и сдавать самостоятельно."}
{"timestamp":"2026-09-30T15:17:02+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":372195707,"telegram_message_id":698417}
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{"timestamp":"2026-09-30T15:17:17+00:00","event":"support_mode_check","telegram_user_id":644605282,"telegram_message_id":698421,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-30T15:17:23+00:00","event":"support_mode_check","telegram_user_id":644605282,"telegram_message_id":698422,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-30T15:17:26+00:00","event":"ai_skipped","telegram_user_id":644605282,"telegram_message_id":698423,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T15:17:30+00:00","event":"support_mode_check","telegram_user_id":372195707,"telegram_message_id":698424,"support_mode":"AI"}
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{"timestamp":"2026-09-30T15:17:30+00:00","event":"ai_request","telegram_user_id":372195707,"telegram_message_id":698424,"message":"Соедините с менеджером"}
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{"timestamp":"2026-09-30T15:20:58+00:00","event":"ai_skipped","telegram_user_id":372195707,"telegram_message_id":698441,"reason":"support_mode_human"}
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{"timestamp":"2026-09-30T15:21:16+00:00","event":"ai_skipped","telegram_user_id":6396018231,"telegram_message_id":698445,"reason":"support_mode_human"}
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{"timestamp":"2026-09-30T15:21:40+00:00","event":"ai_skipped","telegram_user_id":6396018231,"telegram_message_id":698446,"reason":"support_mode_human"}
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{"timestamp":"2026-09-30T15:28:20+00:00","event":"ai_skipped","telegram_user_id":1208396242,"telegram_message_id":698455,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T15:29:42+00:00","event":"support_mode_check","telegram_user_id":1082597610,"telegram_message_id":698456,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T15:29:42+00:00","event":"ai_skipped","telegram_user_id":1082597610,"telegram_message_id":698456,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T15:29:48+00:00","event":"support_mode_check","telegram_user_id":1089060305,"telegram_message_id":698457,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T15:29:48+00:00","event":"ai_skipped","telegram_user_id":1089060305,"telegram_message_id":698457,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T15:31:56+00:00","event":"support_mode_check","telegram_user_id":1313878212,"telegram_message_id":698458,"support_mode":"AI"}
{"timestamp":"2026-09-30T15:31:56+00:00","event":"pipeline_check","telegram_user_id":1313878212,"telegram_message_id":698458,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T15:31:56+00:00","event":"ai_request","telegram_user_id":1313878212,"telegram_message_id":698458,"message":"Добрый вечер! Хотел спросить, есть ли возможность поменять обучение с механики на автомат? Я готов доплатить за сгоревшие уроки"}
{"timestamp":"2026-09-30T15:32:40+00:00","event":"ai_response","telegram_user_id":1313878212,"telegram_message_id":698458,"duration_ms":43756,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-30T15:32:40+00:00","event":"handoff_requested","telegram_user_id":1313878212,"telegram_message_id":698458,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-30T15:32:40+00:00","event":"handoff_mode_changed","telegram_user_id":1313878212,"telegram_message_id":698458,"first_handoff":true}
{"timestamp":"2026-09-30T15:32:40+00:00","event":"sensei_prepare","telegram_user_id":1313878212,"telegram_message_id":698458,"amo_lead_id":"42830215"}
{"timestamp":"2026-09-30T15:32:40+00:00","event":"sensei_started","telegram_user_id":1313878212,"telegram_message_id":698458,"amo_lead_id":"42830215","result":true}
{"timestamp":"2026-09-30T15:32:42+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1313878212,"telegram_message_id":698458}
{"timestamp":"2026-09-30T15:32:42+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1313878212,"telegram_message_id":698458}
{"timestamp":"2026-09-30T15:33:02+00:00","event":"support_mode_check","telegram_user_id":1089060305,"telegram_message_id":698464,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T15:33:02+00:00","event":"ai_skipped","telegram_user_id":1089060305,"telegram_message_id":698464,"reason":"support_mode_human"}
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{"timestamp":"2026-09-30T15:33:27+00:00","event":"ai_skipped","telegram_user_id":683218957,"telegram_message_id":698465,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T15:34:21+00:00","event":"support_mode_check","telegram_user_id":1296245051,"telegram_message_id":698467,"support_mode":"AI"}
{"timestamp":"2026-09-30T15:34:21+00:00","event":"pipeline_check","telegram_user_id":1296245051,"telegram_message_id":698467,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T15:34:21+00:00","event":"ai_request","telegram_user_id":1296245051,"telegram_message_id":698467,"message":"Ещё раз здравствуйте, что там с документами?"}
{"timestamp":"2026-09-30T15:35:21+00:00","event":"ai_response","telegram_user_id":1296245051,"telegram_message_id":698467,"duration_ms":59912,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-30T15:35:21+00:00","event":"handoff_requested","telegram_user_id":1296245051,"telegram_message_id":698467,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-30T15:35:22+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1296245051,"telegram_message_id":698467}
{"timestamp":"2026-09-30T15:35:22+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1296245051,"telegram_message_id":698467}
{"timestamp":"2026-09-30T15:39:50+00:00","event":"support_mode_check","telegram_user_id":1803351354,"telegram_message_id":698472,"support_mode":"AI"}
{"timestamp":"2026-09-30T15:39:50+00:00","event":"pipeline_missing_in_db","telegram_user_id":1803351354,"telegram_message_id":698472,"amo_lead_id":null}
{"timestamp":"2026-09-30T15:39:50+00:00","event":"legacy_leadid_check","telegram_user_id":1803351354,"telegram_message_id":698472,"legacy_leadid":"0"}
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{"timestamp":"2026-09-30T15:39:50+00:00","event":"ai_skipped","telegram_user_id":1803351354,"telegram_message_id":698472,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T15:45:55+00:00","event":"support_mode_check","telegram_user_id":954052020,"telegram_message_id":698479,"support_mode":"AI"}
{"timestamp":"2026-09-30T15:45:55+00:00","event":"pipeline_missing_in_db","telegram_user_id":954052020,"telegram_message_id":698479,"amo_lead_id":null}
{"timestamp":"2026-09-30T15:45:55+00:00","event":"legacy_leadid_check","telegram_user_id":954052020,"telegram_message_id":698479,"legacy_leadid":"39674187"}
{"timestamp":"2026-09-30T15:45:56+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":954052020,"telegram_message_id":698479,"amo_lead_id":39674187,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-30T15:45:56+00:00","event":"pipeline_check","telegram_user_id":954052020,"telegram_message_id":698479,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T15:45:56+00:00","event":"ai_request","telegram_user_id":954052020,"telegram_message_id":698479,"message":"Здравствуйте!Внутренние экзамены сданы.Хотела бы записаться на сдачу в ГИБДД с группой"}
{"timestamp":"2026-09-30T15:46:40+00:00","event":"ai_response","telegram_user_id":954052020,"telegram_message_id":698479,"duration_ms":43061,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-30T15:46:45+00:00","event":"handoff_telegram_message_error","telegram_user_id":954052020,"telegram_message_id":698479,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Operation timed out after 5000 milliseconds with 0 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-09-30T15:46:45+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":954052020,"telegram_message_id":698479}
{"timestamp":"2026-09-30T15:50:10+00:00","event":"support_mode_check","telegram_user_id":372195707,"telegram_message_id":698482,"support_mode":"HUMAN"}
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{"timestamp":"2026-09-30T16:00:51+00:00","event":"ai_request","telegram_user_id":96653524,"telegram_message_id":698503,"message":"Добрый день, подскажите, я отдала документы на прошлой неделе. Прошла уже пятница и вторник, я не попала в поток распределения? Надо еще подождать?"}
{"timestamp":"2026-09-30T16:00:57+00:00","event":"ai_response","telegram_user_id":96653524,"telegram_message_id":698503,"duration_ms":6720,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-30T16:00:57+00:00","event":"handoff_requested","telegram_user_id":96653524,"telegram_message_id":698503,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-30T16:17:24+00:00","event":"ai_request","telegram_user_id":1968433821,"telegram_message_id":698538,"message":"У меня не работает видео со второй темой в приложении"}
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{"timestamp":"2026-09-30T16:17:25+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1968433821,"telegram_message_id":698538}
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{"timestamp":"2026-09-30T16:40:43+00:00","event":"ai_skipped","telegram_user_id":977942042,"telegram_message_id":698581,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T16:50:20+00:00","event":"support_mode_check","telegram_user_id":1073116740,"telegram_message_id":698601,"support_mode":"AI"}
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{"timestamp":"2026-09-30T16:50:20+00:00","event":"legacy_leadid_check","telegram_user_id":1073116740,"telegram_message_id":698601,"legacy_leadid":"42001593"}
{"timestamp":"2026-09-30T16:50:21+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1073116740,"telegram_message_id":698601,"contact_id":42001593,"linked_leads_count":2}
{"timestamp":"2026-09-30T16:50:21+00:00","event":"contact_lead_checked","telegram_user_id":1073116740,"telegram_message_id":698601,"contact_id":42001593,"amo_lead_id":41890189,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-30T16:50:22+00:00","event":"contact_lead_checked","telegram_user_id":1073116740,"telegram_message_id":698601,"contact_id":42001593,"amo_lead_id":42049601,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-30T16:50:22+00:00","event":"contact_ai_lead_found","telegram_user_id":1073116740,"telegram_message_id":698601,"contact_id":42001593,"amo_lead_id":42049601,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-30T16:50:22+00:00","event":"pipeline_check","telegram_user_id":1073116740,"telegram_message_id":698601,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T16:50:22+00:00","event":"ai_request","telegram_user_id":1073116740,"telegram_message_id":698601,"message":"Здравствуйте \nЯ все сдала, хотела бы забрать документы из школы"}
{"timestamp":"2026-09-30T16:51:16+00:00","event":"ai_response","telegram_user_id":1073116740,"telegram_message_id":698601,"duration_ms":53960,"action":"ANSWER","answer":"Если вы сдали оба внутренних экзамена и обучение полностью оплачено, можно выбрать самостоятельную сдачу экзаменов ГИБДД. Для этого предварительно согласуйте выдачу документов с автошколой, уточните офис и приезжайте за документами в среду или субботу. При получении нужно будет подписать документ о выдаче. Доплата за открепление не взимается."}
{"timestamp":"2026-09-30T16:51:16+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1073116740,"telegram_message_id":698601,"answer":"Если вы сдали оба внутренних экзамена и обучение полностью оплачено, можно выбрать самостоятельную сдачу экзаменов ГИБДД. Для этого предварительно согласуйте выдачу документов с автошколой, уточните офис и приезжайте за документами в среду или субботу. При получении нужно будет подписать документ о выдаче. Доплата за открепление не взимается."}
{"timestamp":"2026-09-30T16:51:16+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1073116740,"telegram_message_id":698601}
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{"timestamp":"2026-09-30T16:52:47+00:00","event":"ai_skipped","telegram_user_id":1067289430,"telegram_message_id":698608,"reason":"support_mode_human"}
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{"timestamp":"2026-09-30T16:53:19+00:00","event":"ai_skipped","telegram_user_id":297396185,"telegram_message_id":698610,"reason":"support_mode_human"}
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{"timestamp":"2026-09-30T16:55:03+00:00","event":"ai_skipped","telegram_user_id":1073116740,"telegram_message_id":698613,"reason":"support_mode_human"}
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{"timestamp":"2026-09-30T16:55:38+00:00","event":"ai_skipped","telegram_user_id":1073116740,"telegram_message_id":698615,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T16:56:36+00:00","event":"support_mode_check","telegram_user_id":1067289430,"telegram_message_id":698616,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T16:56:36+00:00","event":"ai_skipped","telegram_user_id":1067289430,"telegram_message_id":698616,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T16:58:48+00:00","event":"support_mode_check","telegram_user_id":1783207647,"telegram_message_id":698622,"support_mode":"AI"}
{"timestamp":"2026-09-30T16:58:48+00:00","event":"pipeline_check","telegram_user_id":1783207647,"telegram_message_id":698622,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T16:58:48+00:00","event":"ai_request","telegram_user_id":1783207647,"telegram_message_id":698622,"message":"Как повторно зайти в приложение?"}
{"timestamp":"2026-09-30T16:58:48+00:00","event":"ai_response","telegram_user_id":1783207647,"telegram_message_id":698622,"duration_ms":352,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-09-30T16:58:49+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1783207647,"telegram_message_id":698622}
{"timestamp":"2026-09-30T16:58:50+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1783207647,"telegram_message_id":698622}
{"timestamp":"2026-09-30T16:59:51+00:00","event":"support_mode_check","telegram_user_id":372195707,"telegram_message_id":698626,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T16:59:51+00:00","event":"ai_skipped","telegram_user_id":372195707,"telegram_message_id":698626,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T17:02:28+00:00","event":"support_mode_check","telegram_user_id":263865911,"telegram_message_id":698628,"support_mode":"AI"}
{"timestamp":"2026-09-30T17:02:28+00:00","event":"pipeline_missing_in_db","telegram_user_id":263865911,"telegram_message_id":698628,"amo_lead_id":null}
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{"timestamp":"2026-09-30T17:02:30+00:00","event":"contact_lead_checked","telegram_user_id":263865911,"telegram_message_id":698628,"contact_id":41982829,"amo_lead_id":41858271,"amo_pipeline_id":4311799}
{"timestamp":"2026-09-30T17:02:31+00:00","event":"contact_lead_checked","telegram_user_id":263865911,"telegram_message_id":698628,"contact_id":41982829,"amo_lead_id":41867777,"amo_pipeline_id":3732193}
{"timestamp":"2026-09-30T17:02:31+00:00","event":"contact_ai_lead_found","telegram_user_id":263865911,"telegram_message_id":698628,"contact_id":41982829,"amo_lead_id":41867777,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-09-30T17:02:31+00:00","event":"pipeline_check","telegram_user_id":263865911,"telegram_message_id":698628,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T17:02:31+00:00","event":"ai_request","telegram_user_id":263865911,"telegram_message_id":698628,"message":"Добрый день, я уже продлил договор. Перепроверьте данные"}
{"timestamp":"2026-09-30T17:03:09+00:00","event":"support_mode_check","telegram_user_id":510805110,"telegram_message_id":698630,"support_mode":"AI"}
{"timestamp":"2026-09-30T17:03:09+00:00","event":"pipeline_check","telegram_user_id":510805110,"telegram_message_id":698630,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T17:03:09+00:00","event":"ai_skipped","telegram_user_id":510805110,"telegram_message_id":698630,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T17:04:31+00:00","event":"ai_error","telegram_user_id":263865911,"telegram_message_id":698628,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-09-30T17:04:32+00:00","event":"ai_error_handoff_sent","telegram_user_id":263865911,"telegram_message_id":698628}
{"timestamp":"2026-09-30T17:05:12+00:00","event":"support_mode_check","telegram_user_id":1256015914,"telegram_message_id":698634,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T17:05:12+00:00","event":"ai_skipped","telegram_user_id":1256015914,"telegram_message_id":698634,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T17:07:31+00:00","event":"support_mode_check","telegram_user_id":5862989610,"telegram_message_id":698635,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T17:07:31+00:00","event":"ai_skipped","telegram_user_id":5862989610,"telegram_message_id":698635,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T17:13:19+00:00","event":"support_mode_check","telegram_user_id":372195707,"telegram_message_id":698655,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T17:13:19+00:00","event":"ai_skipped","telegram_user_id":372195707,"telegram_message_id":698655,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T17:16:07+00:00","event":"support_mode_check","telegram_user_id":1067289430,"telegram_message_id":698664,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T17:16:07+00:00","event":"ai_skipped","telegram_user_id":1067289430,"telegram_message_id":698664,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T17:21:17+00:00","event":"support_mode_check","telegram_user_id":1702784266,"telegram_message_id":698666,"support_mode":"AI"}
{"timestamp":"2026-09-30T17:21:17+00:00","event":"pipeline_check","telegram_user_id":1702784266,"telegram_message_id":698666,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T17:21:17+00:00","event":"ai_request","telegram_user_id":1702784266,"telegram_message_id":698666,"message":"Здравствуйте, хотел бы продлить автошколу"}
{"timestamp":"2026-09-30T17:21:51+00:00","event":"ai_response","telegram_user_id":1702784266,"telegram_message_id":698666,"duration_ms":33758,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-30T17:21:51+00:00","event":"handoff_requested","telegram_user_id":1702784266,"telegram_message_id":698666,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-09-30T17:21:51+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1702784266,"telegram_message_id":698666}
{"timestamp":"2026-09-30T17:21:52+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1702784266,"telegram_message_id":698666}
{"timestamp":"2026-09-30T17:23:09+00:00","event":"support_mode_check","telegram_user_id":703553173,"telegram_message_id":698670,"support_mode":"AI"}
{"timestamp":"2026-09-30T17:23:09+00:00","event":"pipeline_check","telegram_user_id":703553173,"telegram_message_id":698670,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T17:23:09+00:00","event":"ai_skipped","telegram_user_id":703553173,"telegram_message_id":698670,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T17:23:21+00:00","event":"support_mode_check","telegram_user_id":1256015914,"telegram_message_id":698672,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T17:23:21+00:00","event":"ai_skipped","telegram_user_id":1256015914,"telegram_message_id":698672,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T17:24:02+00:00","event":"support_mode_check","telegram_user_id":1067289430,"telegram_message_id":698677,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T17:24:02+00:00","event":"ai_skipped","telegram_user_id":1067289430,"telegram_message_id":698677,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T17:26:42+00:00","event":"support_mode_check","telegram_user_id":703553173,"telegram_message_id":698680,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T17:26:42+00:00","event":"ai_skipped","telegram_user_id":703553173,"telegram_message_id":698680,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T17:27:57+00:00","event":"support_mode_check","telegram_user_id":1256015914,"telegram_message_id":698684,"support_mode":"HUMAN"}
{"timestamp":"2026-09-30T17:27:57+00:00","event":"ai_skipped","telegram_user_id":1256015914,"telegram_message_id":698684,"reason":"support_mode_human"}
{"timestamp":"2026-09-30T17:28:19+00:00","event":"support_mode_check","telegram_user_id":7215454667,"telegram_message_id":698688,"support_mode":"AI"}
{"timestamp":"2026-09-30T17:28:19+00:00","event":"pipeline_check","telegram_user_id":7215454667,"telegram_message_id":698688,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T17:28:19+00:00","event":"ai_request","telegram_user_id":7215454667,"telegram_message_id":698688,"message":"Здравствуйте, хотел бы записаться на сдачу экзамена в ГАИ от вашей школы, недостающиеся документы предоставил выше"}
{"timestamp":"2026-09-30T17:28:33+00:00","event":"ai_response","telegram_user_id":7215454667,"telegram_message_id":698688,"duration_ms":13869,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-09-30T17:28:33+00:00","event":"handoff_requested","telegram_user_id":7215454667,"telegram_message_id":698688,"reason":"ai_requested_handoff"}
{"timestamp":"2026-09-30T17:28:33+00:00","event":"handoff_mode_changed","telegram_user_id":7215454667,"telegram_message_id":698688,"first_handoff":false}
{"timestamp":"2026-09-30T17:28:33+00:00","event":"handoff_telegram_message_sent","telegram_user_id":7215454667,"telegram_message_id":698688}
{"timestamp":"2026-09-30T17:28:34+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":7215454667,"telegram_message_id":698688}
{"timestamp":"2026-09-30T17:34:32+00:00","event":"support_mode_check","telegram_user_id":766612145,"telegram_message_id":698703,"support_mode":"AI"}
{"timestamp":"2026-09-30T17:34:32+00:00","event":"pipeline_check","telegram_user_id":766612145,"telegram_message_id":698703,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-09-30T17:34:32+00:00","event":"ai_request","telegram_user_id":766612145,"telegram_message_id":698703,"message":"И какие серия и но ни лицензии автошколы?"}
{"timestamp":"2026-09-30T17:34:47+00:00","event":"ai_response","telegram_user_id":766612145,"telegram_message_id":698703,"duration_ms":15036,"action":"ANSWER","answer":"Лицензия ООО УЦ «Колесо»: серия и номер — **Л035-01298-77/00395169**, выдана 3 июня 2022 года."}
{"timestamp":"2026-09-30T17:34:48+00:00","event":"telegram_ai_answer_sent","telegram_user_id":766612145,"telegram_message_id":698703,"answer":"Лицензия ООО УЦ «Колесо»: серия и номер — **Л035-01298-77/00395169**, выдана 3 июня 2022 года."}
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{"timestamp":"2026-09-30T19:30:35+00:00","event":"ai_request","telegram_user_id":1313878212,"telegram_message_id":698776,"message":"Спасибо большое, все сделаю и отпишусь🤝"}
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{"timestamp":"2026-10-01T05:42:41+00:00","event":"ai_request","telegram_user_id":6297196049,"telegram_message_id":698807,"message":"1. Если я сейчас оплачу госпошлину, но не успею сдать в этом сезоне и придется ждать следующего (весной который откроется), то мне потом по новой нужно будет оплачивать госпошлину?\n\n2. Готов ли мой документ об окончании автошколы по категории «А» для ГИБДД? Можете пожалуйста оформить его как можно скорее: возможно я сама пойду в ГИБДД, мне всё-таки крайне важно попасть на сдачу экзамена в этом мотосезоне."}
{"timestamp":"2026-10-01T05:42:47+00:00","event":"ai_response","telegram_user_id":6297196049,"telegram_message_id":698807,"duration_ms":5575,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T05:42:47+00:00","event":"handoff_requested","telegram_user_id":6297196049,"telegram_message_id":698807,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T05:42:47+00:00","event":"handoff_mode_changed","telegram_user_id":6297196049,"telegram_message_id":698807,"first_handoff":false}
{"timestamp":"2026-10-01T05:42:47+00:00","event":"handoff_telegram_message_sent","telegram_user_id":6297196049,"telegram_message_id":698807}
{"timestamp":"2026-10-01T05:42:47+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":6297196049,"telegram_message_id":698807}
{"timestamp":"2026-10-01T05:47:27+00:00","event":"support_mode_check","telegram_user_id":822840493,"telegram_message_id":698813,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T05:47:27+00:00","event":"ai_skipped","telegram_user_id":822840493,"telegram_message_id":698813,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T05:55:28+00:00","event":"support_mode_check","telegram_user_id":265087408,"telegram_message_id":698814,"support_mode":"AI"}
{"timestamp":"2026-10-01T05:55:28+00:00","event":"pipeline_check","telegram_user_id":265087408,"telegram_message_id":698814,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T05:55:28+00:00","event":"ai_request","telegram_user_id":265087408,"telegram_message_id":698814,"message":"добрый день, можете открыть внутренний теоретический экзамен"}
{"timestamp":"2026-10-01T05:55:33+00:00","event":"ai_response","telegram_user_id":265087408,"telegram_message_id":698814,"duration_ms":4911,"action":"ANSWER","answer":"Первая попытка открывается после прохождения 100% теории. Если у вас уже 100%, напишите в поддержку, чтобы открыть экзамен. Он проходит в приложении или веб-версии."}
{"timestamp":"2026-10-01T05:55:33+00:00","event":"telegram_ai_answer_sent","telegram_user_id":265087408,"telegram_message_id":698814,"answer":"Первая попытка открывается после прохождения 100% теории. Если у вас уже 100%, напишите в поддержку, чтобы открыть экзамен. Он проходит в приложении или веб-версии."}
{"timestamp":"2026-10-01T05:55:33+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":265087408,"telegram_message_id":698814}
{"timestamp":"2026-10-01T06:12:14+00:00","event":"support_mode_check","telegram_user_id":1217728251,"telegram_message_id":698821,"support_mode":"AI"}
{"timestamp":"2026-10-01T06:12:14+00:00","event":"pipeline_check","telegram_user_id":1217728251,"telegram_message_id":698821,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T06:12:14+00:00","event":"ai_request","telegram_user_id":1217728251,"telegram_message_id":698821,"message":"Здравствуйте! Скажите, пожалуйста, где я могу оставить отзыв своему инструктору?"}
{"timestamp":"2026-10-01T06:12:18+00:00","event":"ai_response","telegram_user_id":1217728251,"telegram_message_id":698821,"duration_ms":4180,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T06:12:18+00:00","event":"handoff_requested","telegram_user_id":1217728251,"telegram_message_id":698821,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T06:12:18+00:00","event":"handoff_mode_changed","telegram_user_id":1217728251,"telegram_message_id":698821,"first_handoff":true}
{"timestamp":"2026-10-01T06:12:18+00:00","event":"sensei_prepare","telegram_user_id":1217728251,"telegram_message_id":698821,"amo_lead_id":"42380069"}
{"timestamp":"2026-10-01T06:12:21+00:00","event":"sensei_started","telegram_user_id":1217728251,"telegram_message_id":698821,"amo_lead_id":"42380069","result":true}
{"timestamp":"2026-10-01T06:12:22+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1217728251,"telegram_message_id":698821}
{"timestamp":"2026-10-01T06:12:22+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1217728251,"telegram_message_id":698821}
{"timestamp":"2026-10-01T06:21:20+00:00","event":"support_mode_check","telegram_user_id":767708470,"telegram_message_id":698825,"support_mode":"AI"}
{"timestamp":"2026-10-01T06:21:20+00:00","event":"pipeline_check","telegram_user_id":767708470,"telegram_message_id":698825,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T06:21:20+00:00","event":"ai_request","telegram_user_id":767708470,"telegram_message_id":698825,"message":"Доброе утро!\nПриехал на экзамен по вождению в гибдд\n\nГоворят не сдана теория. Подскажите, пожалуйста, что нужно сделать"}
{"timestamp":"2026-10-01T06:21:26+00:00","event":"ai_response","telegram_user_id":767708470,"telegram_message_id":698825,"duration_ms":6875,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T06:21:26+00:00","event":"handoff_requested","telegram_user_id":767708470,"telegram_message_id":698825,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T06:21:26+00:00","event":"handoff_mode_changed","telegram_user_id":767708470,"telegram_message_id":698825,"first_handoff":false}
{"timestamp":"2026-10-01T06:21:28+00:00","event":"handoff_telegram_message_sent","telegram_user_id":767708470,"telegram_message_id":698825}
{"timestamp":"2026-10-01T06:21:28+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":767708470,"telegram_message_id":698825}
{"timestamp":"2026-10-01T06:34:12+00:00","event":"support_mode_check","telegram_user_id":820650810,"telegram_message_id":698830,"support_mode":"AI"}
{"timestamp":"2026-10-01T06:34:12+00:00","event":"pipeline_check","telegram_user_id":820650810,"telegram_message_id":698830,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T06:34:12+00:00","event":"ai_request","telegram_user_id":820650810,"telegram_message_id":698830,"message":"Добрый день! \nЯ хотела бы сменить инструктора. Подскажите, пожалуйста, как это сделать? \nМеня интересуют районы Кузьминки и Выхино"}
{"timestamp":"2026-10-01T06:34:15+00:00","event":"ai_response","telegram_user_id":820650810,"telegram_message_id":698830,"duration_ms":3358,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T06:34:15+00:00","event":"handoff_requested","telegram_user_id":820650810,"telegram_message_id":698830,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T06:34:15+00:00","event":"handoff_mode_changed","telegram_user_id":820650810,"telegram_message_id":698830,"first_handoff":true}
{"timestamp":"2026-10-01T06:34:15+00:00","event":"sensei_prepare","telegram_user_id":820650810,"telegram_message_id":698830,"amo_lead_id":"40701797"}
{"timestamp":"2026-10-01T06:34:17+00:00","event":"sensei_started","telegram_user_id":820650810,"telegram_message_id":698830,"amo_lead_id":"40701797","result":true}
{"timestamp":"2026-10-01T06:34:17+00:00","event":"handoff_telegram_message_sent","telegram_user_id":820650810,"telegram_message_id":698830}
{"timestamp":"2026-10-01T06:34:17+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":820650810,"telegram_message_id":698830}
{"timestamp":"2026-10-01T06:45:35+00:00","event":"support_mode_check","telegram_user_id":835017039,"telegram_message_id":698837,"support_mode":"AI"}
{"timestamp":"2026-10-01T06:45:35+00:00","event":"pipeline_check","telegram_user_id":835017039,"telegram_message_id":698837,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T06:45:35+00:00","event":"ai_request","telegram_user_id":835017039,"telegram_message_id":698837,"message":"Подскажите когда можно сдавать тест по теории и практике в школе и когда он будет в гибдд"}
{"timestamp":"2026-10-01T06:46:09+00:00","event":"ai_response","telegram_user_id":835017039,"telegram_message_id":698837,"duration_ms":33936,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T06:46:09+00:00","event":"handoff_requested","telegram_user_id":835017039,"telegram_message_id":698837,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T06:46:09+00:00","event":"handoff_mode_changed","telegram_user_id":835017039,"telegram_message_id":698837,"first_handoff":false}
{"timestamp":"2026-10-01T06:46:10+00:00","event":"handoff_telegram_message_sent","telegram_user_id":835017039,"telegram_message_id":698837}
{"timestamp":"2026-10-01T06:46:10+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":835017039,"telegram_message_id":698837}
{"timestamp":"2026-10-01T06:48:56+00:00","event":"support_mode_check","telegram_user_id":438563092,"telegram_message_id":698840,"support_mode":"AI"}
{"timestamp":"2026-10-01T06:48:56+00:00","event":"pipeline_check","telegram_user_id":438563092,"telegram_message_id":698840,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T06:48:56+00:00","event":"ai_request","telegram_user_id":438563092,"telegram_message_id":698840,"message":"а сколько мне всего осталось заплатить?"}
{"timestamp":"2026-10-01T06:49:01+00:00","event":"ai_response","telegram_user_id":438563092,"telegram_message_id":698840,"duration_ms":4890,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T06:49:01+00:00","event":"handoff_requested","telegram_user_id":438563092,"telegram_message_id":698840,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T06:49:01+00:00","event":"handoff_mode_changed","telegram_user_id":438563092,"telegram_message_id":698840,"first_handoff":false}
{"timestamp":"2026-10-01T06:49:01+00:00","event":"handoff_telegram_message_sent","telegram_user_id":438563092,"telegram_message_id":698840}
{"timestamp":"2026-10-01T06:49:01+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":438563092,"telegram_message_id":698840}
{"timestamp":"2026-10-01T06:58:04+00:00","event":"support_mode_check","telegram_user_id":841850850,"telegram_message_id":698843,"support_mode":"AI"}
{"timestamp":"2026-10-01T06:58:04+00:00","event":"pipeline_missing_in_db","telegram_user_id":841850850,"telegram_message_id":698843,"amo_lead_id":null}
{"timestamp":"2026-10-01T06:58:04+00:00","event":"legacy_leadid_check","telegram_user_id":841850850,"telegram_message_id":698843,"legacy_leadid":"41799065"}
{"timestamp":"2026-10-01T06:58:06+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":841850850,"telegram_message_id":698843,"contact_id":41799065,"linked_leads_count":2}
{"timestamp":"2026-10-01T06:58:07+00:00","event":"contact_lead_checked","telegram_user_id":841850850,"telegram_message_id":698843,"contact_id":41799065,"amo_lead_id":41429393,"amo_pipeline_id":4311799}
{"timestamp":"2026-10-01T06:58:08+00:00","event":"contact_lead_checked","telegram_user_id":841850850,"telegram_message_id":698843,"contact_id":41799065,"amo_lead_id":41595341,"amo_pipeline_id":3732193}
{"timestamp":"2026-10-01T06:58:08+00:00","event":"contact_ai_lead_found","telegram_user_id":841850850,"telegram_message_id":698843,"contact_id":41799065,"amo_lead_id":41595341,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-01T06:58:08+00:00","event":"pipeline_check","telegram_user_id":841850850,"telegram_message_id":698843,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T06:58:08+00:00","event":"ai_request","telegram_user_id":841850850,"telegram_message_id":698843,"message":"Добрый вечер! \nЯ все сдала и откатала \nХочу забрать документы"}
{"timestamp":"2026-10-01T06:58:12+00:00","event":"ai_response","telegram_user_id":841850850,"telegram_message_id":698843,"duration_ms":4723,"action":"ANSWER","answer":"Добрый вечер! Документы об окончании выдают по средам и субботам. Перед поездкой нужно заранее согласовать выдачу и уточнить, в каком офисе они находятся."}
{"timestamp":"2026-10-01T06:58:13+00:00","event":"telegram_ai_answer_sent","telegram_user_id":841850850,"telegram_message_id":698843,"answer":"Добрый вечер! Документы об окончании выдают по средам и субботам. Перед поездкой нужно заранее согласовать выдачу и уточнить, в каком офисе они находятся."}
{"timestamp":"2026-10-01T06:58:13+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":841850850,"telegram_message_id":698843}
{"timestamp":"2026-10-01T07:05:53+00:00","event":"support_mode_check","telegram_user_id":96653524,"telegram_message_id":698850,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T07:05:53+00:00","event":"ai_skipped","telegram_user_id":96653524,"telegram_message_id":698850,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T07:06:47+00:00","event":"support_mode_check","telegram_user_id":1638827738,"telegram_message_id":698851,"support_mode":"AI"}
{"timestamp":"2026-10-01T07:06:47+00:00","event":"pipeline_missing_in_db","telegram_user_id":1638827738,"telegram_message_id":698851,"amo_lead_id":null}
{"timestamp":"2026-10-01T07:06:47+00:00","event":"legacy_leadid_check","telegram_user_id":1638827738,"telegram_message_id":698851,"legacy_leadid":"40378607"}
{"timestamp":"2026-10-01T07:06:49+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":1638827738,"telegram_message_id":698851,"amo_lead_id":40378607,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-01T07:06:49+00:00","event":"pipeline_check","telegram_user_id":1638827738,"telegram_message_id":698851,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T07:06:49+00:00","event":"ai_request","telegram_user_id":1638827738,"telegram_message_id":698851,"message":"Здравствуйте, я 25.09 не сдала внутренний теоретический экзамен, у меня должна быть повторная попытка, как я поняла через 5 дней, сегодня 1.10, попытка не появилась в приложении"}
{"timestamp":"2026-10-01T07:06:55+00:00","event":"ai_response","telegram_user_id":1638827738,"telegram_message_id":698851,"duration_ms":6053,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T07:06:55+00:00","event":"handoff_requested","telegram_user_id":1638827738,"telegram_message_id":698851,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T07:06:55+00:00","event":"handoff_mode_changed","telegram_user_id":1638827738,"telegram_message_id":698851,"first_handoff":false}
{"timestamp":"2026-10-01T07:06:55+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1638827738,"telegram_message_id":698851}
{"timestamp":"2026-10-01T07:06:55+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1638827738,"telegram_message_id":698851}
{"timestamp":"2026-10-01T07:16:33+00:00","event":"support_mode_check","telegram_user_id":703553173,"telegram_message_id":698859,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T07:16:33+00:00","event":"ai_skipped","telegram_user_id":703553173,"telegram_message_id":698859,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T07:24:21+00:00","event":"support_mode_check","telegram_user_id":445306209,"telegram_message_id":698865,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T07:24:21+00:00","event":"ai_skipped","telegram_user_id":445306209,"telegram_message_id":698865,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T07:25:27+00:00","event":"support_mode_check","telegram_user_id":256837097,"telegram_message_id":698867,"support_mode":"AI"}
{"timestamp":"2026-10-01T07:25:27+00:00","event":"pipeline_check","telegram_user_id":256837097,"telegram_message_id":698867,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T07:25:27+00:00","event":"ai_request","telegram_user_id":256837097,"telegram_message_id":698867,"message":"Здравствуйте!\nОткатали последнее занятие сегодня\nПрошу назначить дату внутреннего экзамена"}
{"timestamp":"2026-10-01T07:25:34+00:00","event":"ai_response","telegram_user_id":256837097,"telegram_message_id":698867,"duration_ms":6745,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T07:25:34+00:00","event":"handoff_requested","telegram_user_id":256837097,"telegram_message_id":698867,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T07:25:34+00:00","event":"handoff_mode_changed","telegram_user_id":256837097,"telegram_message_id":698867,"first_handoff":false}
{"timestamp":"2026-10-01T07:25:35+00:00","event":"handoff_telegram_message_sent","telegram_user_id":256837097,"telegram_message_id":698867}
{"timestamp":"2026-10-01T07:25:35+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":256837097,"telegram_message_id":698867}
{"timestamp":"2026-10-01T07:26:29+00:00","event":"support_mode_check","telegram_user_id":1217728251,"telegram_message_id":698870,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T07:26:29+00:00","event":"ai_skipped","telegram_user_id":1217728251,"telegram_message_id":698870,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T07:27:14+00:00","event":"support_mode_check","telegram_user_id":1217728251,"telegram_message_id":698871,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T07:27:14+00:00","event":"ai_skipped","telegram_user_id":1217728251,"telegram_message_id":698871,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T07:34:43+00:00","event":"support_mode_check","telegram_user_id":820650810,"telegram_message_id":698879,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T07:34:43+00:00","event":"ai_skipped","telegram_user_id":820650810,"telegram_message_id":698879,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T07:34:52+00:00","event":"support_mode_check","telegram_user_id":820650810,"telegram_message_id":698880,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T07:34:52+00:00","event":"ai_skipped","telegram_user_id":820650810,"telegram_message_id":698880,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T07:35:35+00:00","event":"support_mode_check","telegram_user_id":263430503,"telegram_message_id":698882,"support_mode":"AI"}
{"timestamp":"2026-10-01T07:35:35+00:00","event":"pipeline_check","telegram_user_id":263430503,"telegram_message_id":698882,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T07:35:35+00:00","event":"ai_skipped","telegram_user_id":263430503,"telegram_message_id":698882,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T07:35:43+00:00","event":"support_mode_check","telegram_user_id":263430503,"telegram_message_id":698883,"support_mode":"AI"}
{"timestamp":"2026-10-01T07:35:43+00:00","event":"pipeline_check","telegram_user_id":263430503,"telegram_message_id":698883,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
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{"timestamp":"2026-10-01T11:04:02+00:00","event":"support_mode_check","telegram_user_id":782847891,"telegram_message_id":699319,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T11:04:02+00:00","event":"ai_skipped","telegram_user_id":782847891,"telegram_message_id":699319,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T11:06:58+00:00","event":"support_mode_check","telegram_user_id":1631245277,"telegram_message_id":699322,"support_mode":"AI"}
{"timestamp":"2026-10-01T11:06:58+00:00","event":"pipeline_check","telegram_user_id":1631245277,"telegram_message_id":699322,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T11:06:58+00:00","event":"ai_request","telegram_user_id":1631245277,"telegram_message_id":699322,"message":"Здравствуйте, откройте пожалуйста доступ к внутреннему экзамену по теории"}
{"timestamp":"2026-10-01T11:07:13+00:00","event":"ai_response","telegram_user_id":1631245277,"telegram_message_id":699322,"duration_ms":14951,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T11:07:13+00:00","event":"handoff_requested","telegram_user_id":1631245277,"telegram_message_id":699322,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T11:07:13+00:00","event":"handoff_mode_changed","telegram_user_id":1631245277,"telegram_message_id":699322,"first_handoff":true}
{"timestamp":"2026-10-01T11:07:13+00:00","event":"sensei_prepare","telegram_user_id":1631245277,"telegram_message_id":699322,"amo_lead_id":"41898129"}
{"timestamp":"2026-10-01T11:07:13+00:00","event":"sensei_started","telegram_user_id":1631245277,"telegram_message_id":699322,"amo_lead_id":"41898129","result":true}
{"timestamp":"2026-10-01T11:07:14+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1631245277,"telegram_message_id":699322}
{"timestamp":"2026-10-01T11:07:14+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1631245277,"telegram_message_id":699322}
{"timestamp":"2026-10-01T11:07:14+00:00","event":"support_mode_check","telegram_user_id":6297196049,"telegram_message_id":699323,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T11:07:14+00:00","event":"ai_skipped","telegram_user_id":6297196049,"telegram_message_id":699323,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T11:11:46+00:00","event":"support_mode_check","telegram_user_id":469867149,"telegram_message_id":699326,"support_mode":"AI"}
{"timestamp":"2026-10-01T11:11:46+00:00","event":"pipeline_missing_in_db","telegram_user_id":469867149,"telegram_message_id":699326,"amo_lead_id":null}
{"timestamp":"2026-10-01T11:11:46+00:00","event":"legacy_leadid_check","telegram_user_id":469867149,"telegram_message_id":699326,"legacy_leadid":"42296725"}
{"timestamp":"2026-10-01T11:11:48+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":469867149,"telegram_message_id":699326,"contact_id":42296725,"linked_leads_count":2}
{"timestamp":"2026-10-01T11:11:48+00:00","event":"contact_lead_checked","telegram_user_id":469867149,"telegram_message_id":699326,"contact_id":42296725,"amo_lead_id":42222959,"amo_pipeline_id":4311799}
{"timestamp":"2026-10-01T11:11:49+00:00","event":"contact_lead_checked","telegram_user_id":469867149,"telegram_message_id":699326,"contact_id":42296725,"amo_lead_id":42247291,"amo_pipeline_id":3732193}
{"timestamp":"2026-10-01T11:11:49+00:00","event":"contact_ai_lead_found","telegram_user_id":469867149,"telegram_message_id":699326,"contact_id":42296725,"amo_lead_id":42247291,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-01T11:11:49+00:00","event":"pipeline_check","telegram_user_id":469867149,"telegram_message_id":699326,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T11:11:49+00:00","event":"ai_request","telegram_user_id":469867149,"telegram_message_id":699326,"message":"Добрый день ! \nСкажите пожалуйста, такой вопрос , у меня вот последнее занятие с инструктором было в августе, откатать еще нужно 20 часов, а договор с автошколой скоро заканчивается \nА что делать в такой ситуации? У инструктора очень много учеников как я понимаю"}
{"timestamp":"2026-10-01T11:11:56+00:00","event":"ai_response","telegram_user_id":469867149,"telegram_message_id":699326,"duration_ms":7016,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T11:11:56+00:00","event":"handoff_requested","telegram_user_id":469867149,"telegram_message_id":699326,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T11:11:56+00:00","event":"handoff_mode_changed","telegram_user_id":469867149,"telegram_message_id":699326,"first_handoff":true}
{"timestamp":"2026-10-01T11:11:56+00:00","event":"sensei_prepare","telegram_user_id":469867149,"telegram_message_id":699326,"amo_lead_id":"42247291"}
{"timestamp":"2026-10-01T11:11:56+00:00","event":"sensei_started","telegram_user_id":469867149,"telegram_message_id":699326,"amo_lead_id":"42247291","result":true}
{"timestamp":"2026-10-01T11:11:57+00:00","event":"handoff_telegram_message_sent","telegram_user_id":469867149,"telegram_message_id":699326}
{"timestamp":"2026-10-01T11:11:57+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":469867149,"telegram_message_id":699326}
{"timestamp":"2026-10-01T11:14:10+00:00","event":"support_mode_check","telegram_user_id":469867149,"telegram_message_id":699329,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T11:14:10+00:00","event":"ai_skipped","telegram_user_id":469867149,"telegram_message_id":699329,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T11:15:23+00:00","event":"support_mode_check","telegram_user_id":1368331504,"telegram_message_id":699330,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T11:15:23+00:00","event":"ai_skipped","telegram_user_id":1368331504,"telegram_message_id":699330,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T11:19:26+00:00","event":"support_mode_check","telegram_user_id":469867149,"telegram_message_id":699332,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T11:19:26+00:00","event":"ai_skipped","telegram_user_id":469867149,"telegram_message_id":699332,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T11:20:20+00:00","event":"support_mode_check","telegram_user_id":1391971033,"telegram_message_id":699334,"support_mode":"AI"}
{"timestamp":"2026-10-01T11:20:20+00:00","event":"pipeline_check","telegram_user_id":1391971033,"telegram_message_id":699334,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T11:20:20+00:00","event":"ai_request","telegram_user_id":1391971033,"telegram_message_id":699334,"message":"Что от меня требуется, что бы назначить мне инструктора?"}
{"timestamp":"2026-10-01T11:20:43+00:00","event":"ai_response","telegram_user_id":1391971033,"telegram_message_id":699334,"duration_ms":22785,"action":"ANSWER","answer":"Чтобы назначили инструктора, нужно:\n\n- получить допуск к практике;\n- выбрать удобные локации для занятий.\n\nПри рассрочке допуск обычно возможен после прохождения более 50% теории, предоставления оригинала медсправки и оплаты третьего взноса. Назначение инструкторов проходит по вторникам и пятницам, первое занятие обычно начинается через 1–2 недели после назначения."}
{"timestamp":"2026-10-01T11:20:44+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1391971033,"telegram_message_id":699334,"answer":"Чтобы назначили инструктора, нужно:\n\n- получить допуск к практике;\n- выбрать удобные локации для занятий.\n\nПри рассрочке допуск обычно возможен после прохождения более 50% теории, предоставления оригинала медсправки и оплаты третьего взноса. Назначение инструкторов проходит по вторникам и пятницам, первое занятие обычно начинается через 1–2 недели после назначения."}
{"timestamp":"2026-10-01T11:20:44+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1391971033,"telegram_message_id":699334}
{"timestamp":"2026-10-01T11:22:20+00:00","event":"support_mode_check","telegram_user_id":1391971033,"telegram_message_id":699339,"support_mode":"AI"}
{"timestamp":"2026-10-01T11:22:20+00:00","event":"pipeline_check","telegram_user_id":1391971033,"telegram_message_id":699339,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T11:22:20+00:00","event":"ai_request","telegram_user_id":1391971033,"telegram_message_id":699339,"message":"У меня есть допуск к практике?"}
{"timestamp":"2026-10-01T11:22:25+00:00","event":"ai_response","telegram_user_id":1391971033,"telegram_message_id":699339,"duration_ms":4711,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T11:22:25+00:00","event":"handoff_requested","telegram_user_id":1391971033,"telegram_message_id":699339,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T11:22:25+00:00","event":"handoff_mode_changed","telegram_user_id":1391971033,"telegram_message_id":699339,"first_handoff":true}
{"timestamp":"2026-10-01T11:22:25+00:00","event":"sensei_prepare","telegram_user_id":1391971033,"telegram_message_id":699339,"amo_lead_id":"42418275"}
{"timestamp":"2026-10-01T11:22:25+00:00","event":"sensei_started","telegram_user_id":1391971033,"telegram_message_id":699339,"amo_lead_id":"42418275","result":true}
{"timestamp":"2026-10-01T11:22:26+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1391971033,"telegram_message_id":699339}
{"timestamp":"2026-10-01T11:22:26+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1391971033,"telegram_message_id":699339}
{"timestamp":"2026-10-01T11:23:00+00:00","event":"support_mode_check","telegram_user_id":1391971033,"telegram_message_id":699345,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T11:23:00+00:00","event":"ai_skipped","telegram_user_id":1391971033,"telegram_message_id":699345,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T11:26:04+00:00","event":"support_mode_check","telegram_user_id":810732727,"telegram_message_id":699347,"support_mode":"AI"}
{"timestamp":"2026-10-01T11:26:04+00:00","event":"pipeline_check","telegram_user_id":810732727,"telegram_message_id":699347,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T11:26:04+00:00","event":"ai_request","telegram_user_id":810732727,"telegram_message_id":699347,"message":"Добрый день, могу я прийти в день работы офиса и получить копию договора автошколы и мед справки, если её требует инструктор?"}
{"timestamp":"2026-10-01T11:26:18+00:00","event":"ai_response","telegram_user_id":810732727,"telegram_message_id":699347,"duration_ms":14048,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T11:26:18+00:00","event":"handoff_requested","telegram_user_id":810732727,"telegram_message_id":699347,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T11:26:18+00:00","event":"handoff_mode_changed","telegram_user_id":810732727,"telegram_message_id":699347,"first_handoff":true}
{"timestamp":"2026-10-01T11:26:18+00:00","event":"sensei_prepare","telegram_user_id":810732727,"telegram_message_id":699347,"amo_lead_id":"42852615"}
{"timestamp":"2026-10-01T11:26:18+00:00","event":"sensei_started","telegram_user_id":810732727,"telegram_message_id":699347,"amo_lead_id":"42852615","result":true}
{"timestamp":"2026-10-01T11:26:19+00:00","event":"handoff_telegram_message_sent","telegram_user_id":810732727,"telegram_message_id":699347}
{"timestamp":"2026-10-01T11:26:19+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":810732727,"telegram_message_id":699347}
{"timestamp":"2026-10-01T11:26:29+00:00","event":"support_mode_check","telegram_user_id":311119358,"telegram_message_id":699350,"support_mode":"AI"}
{"timestamp":"2026-10-01T11:26:29+00:00","event":"pipeline_check","telegram_user_id":311119358,"telegram_message_id":699350,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T11:26:29+00:00","event":"ai_request","telegram_user_id":311119358,"telegram_message_id":699350,"message":"Здравствуйте прошло почти 3 недели"}
{"timestamp":"2026-10-01T11:26:32+00:00","event":"ai_response","telegram_user_id":311119358,"telegram_message_id":699350,"duration_ms":2808,"action":"ANSWER","answer":"Здравствуйте! Уточните, пожалуйста, что именно вы ожидаете: документы об окончании или следующий этап обучения?"}
{"timestamp":"2026-10-01T11:26:33+00:00","event":"telegram_ai_answer_sent","telegram_user_id":311119358,"telegram_message_id":699350,"answer":"Здравствуйте! Уточните, пожалуйста, что именно вы ожидаете: документы об окончании или следующий этап обучения?"}
{"timestamp":"2026-10-01T11:26:33+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":311119358,"telegram_message_id":699350}
{"timestamp":"2026-10-01T11:26:50+00:00","event":"support_mode_check","telegram_user_id":311119358,"telegram_message_id":699352,"support_mode":"AI"}
{"timestamp":"2026-10-01T11:26:50+00:00","event":"pipeline_check","telegram_user_id":311119358,"telegram_message_id":699352,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T11:26:50+00:00","event":"ai_request","telegram_user_id":311119358,"telegram_message_id":699352,"message":"Когда уже проверятся мои документы\nМне срочно надо на экзамен уже записываться в гаи"}
{"timestamp":"2026-10-01T11:27:11+00:00","event":"ai_response","telegram_user_id":311119358,"telegram_message_id":699352,"duration_ms":21015,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T11:27:11+00:00","event":"handoff_requested","telegram_user_id":311119358,"telegram_message_id":699352,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T11:27:11+00:00","event":"handoff_mode_changed","telegram_user_id":311119358,"telegram_message_id":699352,"first_handoff":true}
{"timestamp":"2026-10-01T11:27:11+00:00","event":"sensei_prepare","telegram_user_id":311119358,"telegram_message_id":699352,"amo_lead_id":"39684913"}
{"timestamp":"2026-10-01T11:27:11+00:00","event":"sensei_started","telegram_user_id":311119358,"telegram_message_id":699352,"amo_lead_id":"39684913","result":true}
{"timestamp":"2026-10-01T11:27:12+00:00","event":"handoff_telegram_message_sent","telegram_user_id":311119358,"telegram_message_id":699352}
{"timestamp":"2026-10-01T11:27:12+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":311119358,"telegram_message_id":699352}
{"timestamp":"2026-10-01T11:28:08+00:00","event":"support_mode_check","telegram_user_id":1096486993,"telegram_message_id":699355,"support_mode":"AI"}
{"timestamp":"2026-10-01T11:28:08+00:00","event":"pipeline_missing_in_db","telegram_user_id":1096486993,"telegram_message_id":699355,"amo_lead_id":null}
{"timestamp":"2026-10-01T11:28:08+00:00","event":"legacy_leadid_check","telegram_user_id":1096486993,"telegram_message_id":699355,"legacy_leadid":"41524045"}
{"timestamp":"2026-10-01T11:28:10+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1096486993,"telegram_message_id":699355,"contact_id":41524045,"linked_leads_count":2}
{"timestamp":"2026-10-01T11:28:11+00:00","event":"contact_lead_checked","telegram_user_id":1096486993,"telegram_message_id":699355,"contact_id":41524045,"amo_lead_id":41267057,"amo_pipeline_id":4311799}
{"timestamp":"2026-10-01T11:28:12+00:00","event":"contact_lead_checked","telegram_user_id":1096486993,"telegram_message_id":699355,"contact_id":41524045,"amo_lead_id":41268055,"amo_pipeline_id":3732193}
{"timestamp":"2026-10-01T11:28:12+00:00","event":"contact_ai_lead_found","telegram_user_id":1096486993,"telegram_message_id":699355,"contact_id":41524045,"amo_lead_id":41268055,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-01T11:28:12+00:00","event":"pipeline_check","telegram_user_id":1096486993,"telegram_message_id":699355,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T11:28:12+00:00","event":"ai_request","telegram_user_id":1096486993,"telegram_message_id":699355,"message":"Здравствуйте! \nПодскажите, пожалуйста, я могу поменять инструктора? \nЕсть свободные инструкторы в районе Волгоградского проспекта?"}
{"timestamp":"2026-10-01T11:28:24+00:00","event":"ai_response","telegram_user_id":1096486993,"telegram_message_id":699355,"duration_ms":12332,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T11:28:24+00:00","event":"handoff_requested","telegram_user_id":1096486993,"telegram_message_id":699355,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T11:28:24+00:00","event":"handoff_mode_changed","telegram_user_id":1096486993,"telegram_message_id":699355,"first_handoff":true}
{"timestamp":"2026-10-01T11:28:24+00:00","event":"sensei_prepare","telegram_user_id":1096486993,"telegram_message_id":699355,"amo_lead_id":"41268055"}
{"timestamp":"2026-10-01T11:28:25+00:00","event":"sensei_started","telegram_user_id":1096486993,"telegram_message_id":699355,"amo_lead_id":"41268055","result":true}
{"timestamp":"2026-10-01T11:28:27+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1096486993,"telegram_message_id":699355}
{"timestamp":"2026-10-01T11:28:27+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1096486993,"telegram_message_id":699355}
{"timestamp":"2026-10-01T11:37:07+00:00","event":"support_mode_check","telegram_user_id":469867149,"telegram_message_id":699358,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T11:37:07+00:00","event":"ai_skipped","telegram_user_id":469867149,"telegram_message_id":699358,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T11:45:20+00:00","event":"support_mode_check","telegram_user_id":1117764143,"telegram_message_id":699359,"support_mode":"AI"}
{"timestamp":"2026-10-01T11:45:20+00:00","event":"pipeline_check","telegram_user_id":1117764143,"telegram_message_id":699359,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T11:45:20+00:00","event":"ai_skipped","telegram_user_id":1117764143,"telegram_message_id":699359,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T11:48:12+00:00","event":"support_mode_check","telegram_user_id":983788808,"telegram_message_id":699364,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T11:48:12+00:00","event":"ai_skipped","telegram_user_id":983788808,"telegram_message_id":699364,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T11:48:48+00:00","event":"support_mode_check","telegram_user_id":5796321601,"telegram_message_id":699365,"support_mode":"AI"}
{"timestamp":"2026-10-01T11:48:48+00:00","event":"pipeline_missing_in_db","telegram_user_id":5796321601,"telegram_message_id":699365,"amo_lead_id":null}
{"timestamp":"2026-10-01T11:48:48+00:00","event":"legacy_leadid_check","telegram_user_id":5796321601,"telegram_message_id":699365,"legacy_leadid":"42140527"}
{"timestamp":"2026-10-01T11:48:50+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":5796321601,"telegram_message_id":699365,"amo_lead_id":42140527,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-01T11:48:50+00:00","event":"pipeline_check","telegram_user_id":5796321601,"telegram_message_id":699365,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T11:48:50+00:00","event":"ai_request","telegram_user_id":5796321601,"telegram_message_id":699365,"message":"Здравствуйте, подскажите, пожалуйста, я сегодня откатываю последние 2 часа, какие мои дальнейшие действия?"}
{"timestamp":"2026-10-01T11:49:08+00:00","event":"support_mode_check","telegram_user_id":467988698,"telegram_message_id":699366,"support_mode":"AI"}
{"timestamp":"2026-10-01T11:49:08+00:00","event":"pipeline_check","telegram_user_id":467988698,"telegram_message_id":699366,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T11:49:08+00:00","event":"ai_request","telegram_user_id":467988698,"telegram_message_id":699366,"message":"Здравствуйте! Вы подготовили документы?"}
{"timestamp":"2026-10-01T11:49:20+00:00","event":"ai_response","telegram_user_id":467988698,"telegram_message_id":699366,"duration_ms":11166,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T11:49:20+00:00","event":"handoff_requested","telegram_user_id":467988698,"telegram_message_id":699366,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T11:49:20+00:00","event":"handoff_mode_changed","telegram_user_id":467988698,"telegram_message_id":699366,"first_handoff":true}
{"timestamp":"2026-10-01T11:49:20+00:00","event":"sensei_prepare","telegram_user_id":467988698,"telegram_message_id":699366,"amo_lead_id":"41923707"}
{"timestamp":"2026-10-01T11:49:22+00:00","event":"sensei_started","telegram_user_id":467988698,"telegram_message_id":699366,"amo_lead_id":"41923707","result":true}
{"timestamp":"2026-10-01T11:49:22+00:00","event":"handoff_telegram_message_sent","telegram_user_id":467988698,"telegram_message_id":699366}
{"timestamp":"2026-10-01T11:49:22+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":467988698,"telegram_message_id":699366}
{"timestamp":"2026-10-01T11:49:45+00:00","event":"ai_response","telegram_user_id":5796321601,"telegram_message_id":699365,"duration_ms":54650,"action":"ANSWER","answer":"После того как откатаете последние 2 часа и практика будет закрыта на 100%, следующий этап — внутренний практический экзамен. 100% практики не означает, что внутренний экзамен уже сдан."}
{"timestamp":"2026-10-01T11:49:46+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5796321601,"telegram_message_id":699365,"answer":"После того как откатаете последние 2 часа и практика будет закрыта на 100%, следующий этап — внутренний практический экзамен. 100% практики не означает, что внутренний экзамен уже сдан."}
{"timestamp":"2026-10-01T11:49:46+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5796321601,"telegram_message_id":699365}
{"timestamp":"2026-10-01T11:50:18+00:00","event":"support_mode_check","telegram_user_id":5796321601,"telegram_message_id":699370,"support_mode":"AI"}
{"timestamp":"2026-10-01T11:50:18+00:00","event":"pipeline_check","telegram_user_id":5796321601,"telegram_message_id":699370,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T11:50:18+00:00","event":"ai_request","telegram_user_id":5796321601,"telegram_message_id":699370,"message":"Я поняла, а как попасть на внутренний экзамен?"}
{"timestamp":"2026-10-01T11:50:25+00:00","event":"ai_response","telegram_user_id":5796321601,"telegram_message_id":699370,"duration_ms":7347,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T11:50:25+00:00","event":"handoff_requested","telegram_user_id":5796321601,"telegram_message_id":699370,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T11:50:25+00:00","event":"handoff_mode_changed","telegram_user_id":5796321601,"telegram_message_id":699370,"first_handoff":true}
{"timestamp":"2026-10-01T11:50:25+00:00","event":"sensei_prepare","telegram_user_id":5796321601,"telegram_message_id":699370,"amo_lead_id":"42140527"}
{"timestamp":"2026-10-01T11:50:27+00:00","event":"sensei_started","telegram_user_id":5796321601,"telegram_message_id":699370,"amo_lead_id":"42140527","result":true}
{"timestamp":"2026-10-01T11:50:27+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5796321601,"telegram_message_id":699370}
{"timestamp":"2026-10-01T11:50:28+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5796321601,"telegram_message_id":699370}
{"timestamp":"2026-10-01T11:54:55+00:00","event":"support_mode_check","telegram_user_id":314429515,"telegram_message_id":699373,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T11:54:55+00:00","event":"ai_skipped","telegram_user_id":314429515,"telegram_message_id":699373,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T12:06:08+00:00","event":"support_mode_check","telegram_user_id":1089060305,"telegram_message_id":699391,"support_mode":"AI"}
{"timestamp":"2026-10-01T12:06:08+00:00","event":"pipeline_check","telegram_user_id":1089060305,"telegram_message_id":699391,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T12:06:08+00:00","event":"ai_request","telegram_user_id":1089060305,"telegram_message_id":699391,"message":"Чудесно!\nСпасибо!"}
{"timestamp":"2026-10-01T12:06:21+00:00","event":"ai_response","telegram_user_id":1089060305,"telegram_message_id":699391,"duration_ms":13269,"action":"ANSWER","answer":"Пожалуйста! Обращайтесь, если появятся вопросы."}
{"timestamp":"2026-10-01T12:06:21+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1089060305,"telegram_message_id":699391,"answer":"Пожалуйста! Обращайтесь, если появятся вопросы."}
{"timestamp":"2026-10-01T12:06:21+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1089060305,"telegram_message_id":699391}
{"timestamp":"2026-10-01T12:07:25+00:00","event":"support_mode_check","telegram_user_id":1881883572,"telegram_message_id":699395,"support_mode":"AI"}
{"timestamp":"2026-10-01T12:07:25+00:00","event":"pipeline_missing_in_db","telegram_user_id":1881883572,"telegram_message_id":699395,"amo_lead_id":null}
{"timestamp":"2026-10-01T12:07:25+00:00","event":"legacy_leadid_check","telegram_user_id":1881883572,"telegram_message_id":699395,"legacy_leadid":"41630449"}
{"timestamp":"2026-10-01T12:07:27+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1881883572,"telegram_message_id":699395,"contact_id":41630449,"linked_leads_count":2}
{"timestamp":"2026-10-01T12:07:28+00:00","event":"contact_lead_checked","telegram_user_id":1881883572,"telegram_message_id":699395,"contact_id":41630449,"amo_lead_id":41361539,"amo_pipeline_id":4311799}
{"timestamp":"2026-10-01T12:07:28+00:00","event":"contact_lead_checked","telegram_user_id":1881883572,"telegram_message_id":699395,"contact_id":41630449,"amo_lead_id":41521797,"amo_pipeline_id":3732193}
{"timestamp":"2026-10-01T12:07:28+00:00","event":"contact_ai_lead_found","telegram_user_id":1881883572,"telegram_message_id":699395,"contact_id":41630449,"amo_lead_id":41521797,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-01T12:07:28+00:00","event":"pipeline_check","telegram_user_id":1881883572,"telegram_message_id":699395,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T12:07:28+00:00","event":"ai_request","telegram_user_id":1881883572,"telegram_message_id":699395,"message":"Добрый день, я сдала экзамен в гаи, нужно ли что-то для получения водительского удостоверения?"}
{"timestamp":"2026-10-01T12:07:44+00:00","event":"ai_response","telegram_user_id":1881883572,"telegram_message_id":699395,"duration_ms":15770,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T12:07:44+00:00","event":"handoff_requested","telegram_user_id":1881883572,"telegram_message_id":699395,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T12:07:44+00:00","event":"handoff_mode_changed","telegram_user_id":1881883572,"telegram_message_id":699395,"first_handoff":true}
{"timestamp":"2026-10-01T12:07:44+00:00","event":"sensei_prepare","telegram_user_id":1881883572,"telegram_message_id":699395,"amo_lead_id":"41521797"}
{"timestamp":"2026-10-01T12:07:45+00:00","event":"sensei_started","telegram_user_id":1881883572,"telegram_message_id":699395,"amo_lead_id":"41521797","result":true}
{"timestamp":"2026-10-01T12:07:45+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1881883572,"telegram_message_id":699395}
{"timestamp":"2026-10-01T12:07:45+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1881883572,"telegram_message_id":699395}
{"timestamp":"2026-10-01T12:10:59+00:00","event":"support_mode_check","telegram_user_id":1096486993,"telegram_message_id":699405,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T12:10:59+00:00","event":"ai_skipped","telegram_user_id":1096486993,"telegram_message_id":699405,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T12:12:33+00:00","event":"support_mode_check","telegram_user_id":1412429480,"telegram_message_id":699427,"support_mode":"AI"}
{"timestamp":"2026-10-01T12:12:33+00:00","event":"pipeline_check","telegram_user_id":1412429480,"telegram_message_id":699427,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T12:12:33+00:00","event":"ai_request","telegram_user_id":1412429480,"telegram_message_id":699427,"message":"Здравствуйте!\nПодскажите,я сегодня сдала экзамен,я могу завтра прийти в гаи за правами?\nИ надо ли записываться заранее?"}
{"timestamp":"2026-10-01T12:12:59+00:00","event":"ai_response","telegram_user_id":1412429480,"telegram_message_id":699427,"duration_ms":25911,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T12:12:59+00:00","event":"handoff_requested","telegram_user_id":1412429480,"telegram_message_id":699427,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T12:12:59+00:00","event":"handoff_mode_changed","telegram_user_id":1412429480,"telegram_message_id":699427,"first_handoff":true}
{"timestamp":"2026-10-01T12:12:59+00:00","event":"sensei_prepare","telegram_user_id":1412429480,"telegram_message_id":699427,"amo_lead_id":"41463751"}
{"timestamp":"2026-10-01T12:12:59+00:00","event":"sensei_started","telegram_user_id":1412429480,"telegram_message_id":699427,"amo_lead_id":"41463751","result":true}
{"timestamp":"2026-10-01T12:13:00+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1412429480,"telegram_message_id":699427}
{"timestamp":"2026-10-01T12:13:00+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1412429480,"telegram_message_id":699427}
{"timestamp":"2026-10-01T12:14:57+00:00","event":"support_mode_check","telegram_user_id":469867149,"telegram_message_id":699440,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T12:14:57+00:00","event":"ai_skipped","telegram_user_id":469867149,"telegram_message_id":699440,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T12:16:12+00:00","event":"support_mode_check","telegram_user_id":1185154709,"telegram_message_id":699442,"support_mode":"AI"}
{"timestamp":"2026-10-01T12:16:12+00:00","event":"pipeline_check","telegram_user_id":1185154709,"telegram_message_id":699442,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T12:16:12+00:00","event":"ai_request","telegram_user_id":1185154709,"telegram_message_id":699442,"message":"Хорошо, буду ждать)"}
{"timestamp":"2026-10-01T12:16:29+00:00","event":"ai_response","telegram_user_id":1185154709,"telegram_message_id":699442,"duration_ms":17630,"action":"ANSWER","answer":"Хорошо. По частной или немосковской справке могут понадобиться дополнительные запросы инспектора, поэтому проверка иногда занимает больше времени. Точный срок заранее гарантировать нельзя."}
{"timestamp":"2026-10-01T12:16:30+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1185154709,"telegram_message_id":699442,"answer":"Хорошо. По частной или немосковской справке могут понадобиться дополнительные запросы инспектора, поэтому проверка иногда занимает больше времени. Точный срок заранее гарантировать нельзя."}
{"timestamp":"2026-10-01T12:16:30+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1185154709,"telegram_message_id":699442}
{"timestamp":"2026-10-01T12:17:10+00:00","event":"support_mode_check","telegram_user_id":1185154709,"telegram_message_id":699450,"support_mode":"AI"}
{"timestamp":"2026-10-01T12:17:10+00:00","event":"pipeline_check","telegram_user_id":1185154709,"telegram_message_id":699450,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T12:17:10+00:00","event":"ai_request","telegram_user_id":1185154709,"telegram_message_id":699450,"message":"У меня московская справка, получала в поликлинике обычной"}
{"timestamp":"2026-10-01T12:17:22+00:00","event":"ai_response","telegram_user_id":1185154709,"telegram_message_id":699450,"duration_ms":11995,"action":"ANSWER","answer":"Если справка из московской государственной поликлиники, проверка обычно проходит быстрее. Точный срок зависит от проверки инспектором, поэтому дату заранее гарантировать нельзя."}
{"timestamp":"2026-10-01T12:17:22+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1185154709,"telegram_message_id":699450,"answer":"Если справка из московской государственной поликлиники, проверка обычно проходит быстрее. Точный срок зависит от проверки инспектором, поэтому дату заранее гарантировать нельзя."}
{"timestamp":"2026-10-01T12:17:23+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1185154709,"telegram_message_id":699450}
{"timestamp":"2026-10-01T12:19:19+00:00","event":"support_mode_check","telegram_user_id":1185154709,"telegram_message_id":699452,"support_mode":"AI"}
{"timestamp":"2026-10-01T12:19:19+00:00","event":"pipeline_check","telegram_user_id":1185154709,"telegram_message_id":699452,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T12:19:19+00:00","event":"ai_request","telegram_user_id":1185154709,"telegram_message_id":699452,"message":"Просто я не очень понимаю, как инспектор по вождению (я так понимаю речь о сотруднике ГИБДД?) связан со сменой инструктора по вождению (обычные занятия в школе)"}
{"timestamp":"2026-10-01T12:19:45+00:00","event":"ai_response","telegram_user_id":1185154709,"telegram_message_id":699452,"duration_ms":26563,"action":"ANSWER","answer":"Похоже, здесь смешаны две разные роли:\n\n- **Инструктор по вождению** — сотрудник или привлечённый специалист автошколы, который проводит обычные практические занятия. Автошкола подбирает инструкторов.\n- **Инспектор ГИБДД** — сотрудник Госавтоинспекции, который принимает экзамен ГИБДД.\n\nПоэтому **смена инструктора относится только к практическим занятиям в автошколе** и сама по себе не означает смену инспектора или изменение порядка сдачи экзамена. На экзаменах ГИБДД автошкола подаёт документы и сопровождает ученика; дальнейшие инструкции направляются в экзаменационном чате."}
{"timestamp":"2026-10-01T12:19:46+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1185154709,"telegram_message_id":699452,"answer":"Похоже, здесь смешаны две разные роли:\n\n- **Инструктор по вождению** — сотрудник или привлечённый специалист автошколы, который проводит обычные практические занятия. Автошкола подбирает инструкторов.\n- **Инспектор ГИБДД** — сотрудник Госавтоинспекции, который принимает экзамен ГИБДД.\n\nПоэтому **смена инструктора относится только к практическим занятиям в автошколе** и сама по себе не означает смену инспектора или изменение порядка сдачи экзамена. На экзаменах ГИБДД автошкола подаёт документы и сопровождает ученика; дальнейшие инструкции направляются в экзаменационном чате."}
{"timestamp":"2026-10-01T12:19:46+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1185154709,"telegram_message_id":699452}
{"timestamp":"2026-10-01T12:20:16+00:00","event":"support_mode_check","telegram_user_id":765591436,"telegram_message_id":699455,"support_mode":"AI"}
{"timestamp":"2026-10-01T12:20:16+00:00","event":"pipeline_check","telegram_user_id":765591436,"telegram_message_id":699455,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T12:20:16+00:00","event":"ai_request","telegram_user_id":765591436,"telegram_message_id":699455,"message":"Добрый день \nВ приложении не загружается теоретический экзамен"}
{"timestamp":"2026-10-01T12:20:33+00:00","event":"ai_response","telegram_user_id":765591436,"telegram_message_id":699455,"duration_ms":17426,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T12:20:33+00:00","event":"handoff_requested","telegram_user_id":765591436,"telegram_message_id":699455,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T12:20:33+00:00","event":"handoff_mode_changed","telegram_user_id":765591436,"telegram_message_id":699455,"first_handoff":true}
{"timestamp":"2026-10-01T12:20:33+00:00","event":"sensei_prepare","telegram_user_id":765591436,"telegram_message_id":699455,"amo_lead_id":"42168357"}
{"timestamp":"2026-10-01T12:20:34+00:00","event":"sensei_started","telegram_user_id":765591436,"telegram_message_id":699455,"amo_lead_id":"42168357","result":true}
{"timestamp":"2026-10-01T12:20:35+00:00","event":"handoff_telegram_message_sent","telegram_user_id":765591436,"telegram_message_id":699455}
{"timestamp":"2026-10-01T12:20:35+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":765591436,"telegram_message_id":699455}
{"timestamp":"2026-10-01T12:21:11+00:00","event":"support_mode_check","telegram_user_id":1185154709,"telegram_message_id":699459,"support_mode":"AI"}
{"timestamp":"2026-10-01T12:21:11+00:00","event":"pipeline_check","telegram_user_id":1185154709,"telegram_message_id":699459,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T12:21:11+00:00","event":"ai_request","telegram_user_id":1185154709,"telegram_message_id":699459,"message":"Я просила о смене именно инструктора по вождению. Мне бы практические занятия закончить)"}
{"timestamp":"2026-10-01T12:21:14+00:00","event":"ai_response","telegram_user_id":1185154709,"telegram_message_id":699459,"duration_ms":3086,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T12:21:14+00:00","event":"handoff_requested","telegram_user_id":1185154709,"telegram_message_id":699459,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T12:21:14+00:00","event":"handoff_mode_changed","telegram_user_id":1185154709,"telegram_message_id":699459,"first_handoff":true}
{"timestamp":"2026-10-01T12:21:14+00:00","event":"sensei_prepare","telegram_user_id":1185154709,"telegram_message_id":699459,"amo_lead_id":"42324113"}
{"timestamp":"2026-10-01T12:21:14+00:00","event":"sensei_started","telegram_user_id":1185154709,"telegram_message_id":699459,"amo_lead_id":"42324113","result":true}
{"timestamp":"2026-10-01T12:21:15+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1185154709,"telegram_message_id":699459}
{"timestamp":"2026-10-01T12:21:15+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1185154709,"telegram_message_id":699459}
{"timestamp":"2026-10-01T12:26:59+00:00","event":"support_mode_check","telegram_user_id":469867149,"telegram_message_id":699477,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T12:26:59+00:00","event":"ai_skipped","telegram_user_id":469867149,"telegram_message_id":699477,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T12:29:08+00:00","event":"support_mode_check","telegram_user_id":1412429480,"telegram_message_id":699481,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T12:29:08+00:00","event":"ai_skipped","telegram_user_id":1412429480,"telegram_message_id":699481,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T12:30:17+00:00","event":"support_mode_check","telegram_user_id":314429515,"telegram_message_id":699483,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T12:30:17+00:00","event":"ai_skipped","telegram_user_id":314429515,"telegram_message_id":699483,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T12:32:20+00:00","event":"support_mode_check","telegram_user_id":658823098,"telegram_message_id":699484,"support_mode":"AI"}
{"timestamp":"2026-10-01T12:32:20+00:00","event":"pipeline_missing_in_db","telegram_user_id":658823098,"telegram_message_id":699484,"amo_lead_id":null}
{"timestamp":"2026-10-01T12:32:20+00:00","event":"legacy_leadid_check","telegram_user_id":658823098,"telegram_message_id":699484,"legacy_leadid":"42038235"}
{"timestamp":"2026-10-01T12:32:22+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":658823098,"telegram_message_id":699484,"contact_id":42038235,"linked_leads_count":3}
{"timestamp":"2026-10-01T12:32:23+00:00","event":"contact_lead_checked","telegram_user_id":658823098,"telegram_message_id":699484,"contact_id":42038235,"amo_lead_id":41924369,"amo_pipeline_id":4311799}
{"timestamp":"2026-10-01T12:32:23+00:00","event":"contact_lead_checked","telegram_user_id":658823098,"telegram_message_id":699484,"contact_id":42038235,"amo_lead_id":42034621,"amo_pipeline_id":3768526}
{"timestamp":"2026-10-01T12:32:24+00:00","event":"contact_lead_checked","telegram_user_id":658823098,"telegram_message_id":699484,"contact_id":42038235,"amo_lead_id":42511451,"amo_pipeline_id":3732193}
{"timestamp":"2026-10-01T12:32:24+00:00","event":"contact_ai_lead_found","telegram_user_id":658823098,"telegram_message_id":699484,"contact_id":42038235,"amo_lead_id":42511451,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-01T12:32:24+00:00","event":"pipeline_check","telegram_user_id":658823098,"telegram_message_id":699484,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T12:32:24+00:00","event":"ai_request","telegram_user_id":658823098,"telegram_message_id":699484,"message":"1. водный стадион, коптево, беломорская \n2. в пн после 5 вечера, во вт и ср в 11 утра , в пт до 14 ,в сб и вс без разницы\n \nспокойный и терпеливый инструктор, который подробно объясняет ошибки и поможет уверенно освоить вождение"}
{"timestamp":"2026-10-01T12:32:33+00:00","event":"ai_response","telegram_user_id":658823098,"telegram_message_id":699484,"duration_ms":8673,"action":"ANSWER","answer":"Приняли ваши локации: «Водный стадион», «Коптево» и «Беломорская». Инструктора назначают после выбора удобных локаций; расписание занятий вы согласуете с ним напрямую. Передайте ему пожелания по времени и спокойному, терпеливому стилю объяснений."}
{"timestamp":"2026-10-01T12:32:34+00:00","event":"telegram_ai_answer_sent","telegram_user_id":658823098,"telegram_message_id":699484,"answer":"Приняли ваши локации: «Водный стадион», «Коптево» и «Беломорская». Инструктора назначают после выбора удобных локаций; расписание занятий вы согласуете с ним напрямую. Передайте ему пожелания по времени и спокойному, терпеливому стилю объяснений."}
{"timestamp":"2026-10-01T12:32:34+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":658823098,"telegram_message_id":699484}
{"timestamp":"2026-10-01T12:32:45+00:00","event":"support_mode_check","telegram_user_id":1493726490,"telegram_message_id":699487,"support_mode":"AI"}
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{"timestamp":"2026-10-01T12:32:45+00:00","event":"ai_skipped","telegram_user_id":1493726490,"telegram_message_id":699487,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
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{"timestamp":"2026-10-01T12:36:11+00:00","event":"ai_skipped","telegram_user_id":1096486993,"telegram_message_id":699492,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T12:36:13+00:00","event":"support_mode_check","telegram_user_id":983270726,"telegram_message_id":699493,"support_mode":"AI"}
{"timestamp":"2026-10-01T12:36:13+00:00","event":"pipeline_check","telegram_user_id":983270726,"telegram_message_id":699493,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T12:36:13+00:00","event":"ai_skipped","telegram_user_id":983270726,"telegram_message_id":699493,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T12:37:06+00:00","event":"support_mode_check","telegram_user_id":1040606111,"telegram_message_id":699496,"support_mode":"AI"}
{"timestamp":"2026-10-01T12:37:06+00:00","event":"pipeline_missing_in_db","telegram_user_id":1040606111,"telegram_message_id":699496,"amo_lead_id":"43011219"}
{"timestamp":"2026-10-01T12:37:07+00:00","event":"pipeline_fetched_from_amocrm","telegram_user_id":1040606111,"telegram_message_id":699496,"amo_lead_id":"43011219","amo_pipeline_id":3732193}
{"timestamp":"2026-10-01T12:37:07+00:00","event":"pipeline_saved_to_db","telegram_user_id":1040606111,"telegram_message_id":699496,"amo_pipeline_id":3732193,"saved":true}
{"timestamp":"2026-10-01T12:37:07+00:00","event":"pipeline_check","telegram_user_id":1040606111,"telegram_message_id":699496,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T12:37:07+00:00","event":"ai_request","telegram_user_id":1040606111,"telegram_message_id":699496,"message":"Здравствуйте! Я прошла больше 50% теории, надеюсь, что в скором времени мне назначат инструктора."}
{"timestamp":"2026-10-01T12:37:25+00:00","event":"ai_response","telegram_user_id":1040606111,"telegram_message_id":699496,"duration_ms":17649,"action":"ANSWER","answer":"Чтобы приступить к практике при рассрочке, нужно пройти более 50% теории, предоставить оригинал медсправки 003-В/у и оплатить третий взнос. Назначение инструктора зависит от выполнения этих условий."}
{"timestamp":"2026-10-01T12:37:25+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1040606111,"telegram_message_id":699496,"answer":"Чтобы приступить к практике при рассрочке, нужно пройти более 50% теории, предоставить оригинал медсправки 003-В/у и оплатить третий взнос. Назначение инструктора зависит от выполнения этих условий."}
{"timestamp":"2026-10-01T12:37:25+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1040606111,"telegram_message_id":699496}
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{"timestamp":"2026-10-01T12:37:45+00:00","event":"ai_skipped","telegram_user_id":1493726490,"telegram_message_id":699498,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T12:39:13+00:00","event":"support_mode_check","telegram_user_id":1040606111,"telegram_message_id":699500,"support_mode":"AI"}
{"timestamp":"2026-10-01T12:39:13+00:00","event":"pipeline_check","telegram_user_id":1040606111,"telegram_message_id":699500,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T12:39:13+00:00","event":"ai_request","telegram_user_id":1040606111,"telegram_message_id":699500,"message":"Поняла"}
{"timestamp":"2026-10-01T12:39:31+00:00","event":"ai_response","telegram_user_id":1040606111,"telegram_message_id":699500,"duration_ms":18049,"action":"ANSWER","answer":"Хорошо."}
{"timestamp":"2026-10-01T12:39:32+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1040606111,"telegram_message_id":699500,"answer":"Хорошо."}
{"timestamp":"2026-10-01T12:39:32+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1040606111,"telegram_message_id":699500}
{"timestamp":"2026-10-01T12:41:29+00:00","event":"support_mode_check","telegram_user_id":1881883572,"telegram_message_id":699503,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T12:41:29+00:00","event":"ai_skipped","telegram_user_id":1881883572,"telegram_message_id":699503,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T12:44:41+00:00","event":"support_mode_check","telegram_user_id":314429515,"telegram_message_id":699507,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T12:44:41+00:00","event":"ai_skipped","telegram_user_id":314429515,"telegram_message_id":699507,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T12:45:25+00:00","event":"support_mode_check","telegram_user_id":1881883572,"telegram_message_id":699509,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T12:45:25+00:00","event":"ai_skipped","telegram_user_id":1881883572,"telegram_message_id":699509,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T12:45:32+00:00","event":"support_mode_check","telegram_user_id":1881883572,"telegram_message_id":699510,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T12:45:32+00:00","event":"ai_skipped","telegram_user_id":1881883572,"telegram_message_id":699510,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T12:46:58+00:00","event":"support_mode_check","telegram_user_id":256185544,"telegram_message_id":699513,"support_mode":"AI"}
{"timestamp":"2026-10-01T12:46:58+00:00","event":"pipeline_check","telegram_user_id":256185544,"telegram_message_id":699513,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T12:46:58+00:00","event":"ai_request","telegram_user_id":256185544,"telegram_message_id":699513,"message":"Добрый день! \nПодскажите, в каком статусе подготовка документов?\nНа какие даты сдачи экзаменов в ГИБДД ориентироваться?"}
{"timestamp":"2026-10-01T12:47:02+00:00","event":"ai_response","telegram_user_id":256185544,"telegram_message_id":699513,"duration_ms":3419,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T12:47:02+00:00","event":"handoff_requested","telegram_user_id":256185544,"telegram_message_id":699513,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-10-01T12:47:02+00:00","event":"sensei_prepare","telegram_user_id":256185544,"telegram_message_id":699513,"amo_lead_id":"41803669"}
{"timestamp":"2026-10-01T12:47:03+00:00","event":"sensei_started","telegram_user_id":256185544,"telegram_message_id":699513,"amo_lead_id":"41803669","result":true}
{"timestamp":"2026-10-01T12:47:03+00:00","event":"handoff_telegram_message_sent","telegram_user_id":256185544,"telegram_message_id":699513}
{"timestamp":"2026-10-01T12:47:04+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":256185544,"telegram_message_id":699513}
{"timestamp":"2026-10-01T12:51:26+00:00","event":"support_mode_check","telegram_user_id":696184148,"telegram_message_id":699519,"support_mode":"AI"}
{"timestamp":"2026-10-01T12:51:26+00:00","event":"pipeline_check","telegram_user_id":696184148,"telegram_message_id":699519,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T12:51:26+00:00","event":"ai_request","telegram_user_id":696184148,"telegram_message_id":699519,"message":"Добрый день! \nПодскажите, пожалуйста, хотела бы еще взять пару дополнительных занятий по вождению \nВозможно это сделать у другого инструктора? Есть на коломенской?"}
{"timestamp":"2026-10-01T12:51:47+00:00","event":"ai_response","telegram_user_id":696184148,"telegram_message_id":699519,"duration_ms":20390,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T12:51:47+00:00","event":"handoff_requested","telegram_user_id":696184148,"telegram_message_id":699519,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-10-01T12:51:47+00:00","event":"sensei_prepare","telegram_user_id":696184148,"telegram_message_id":699519,"amo_lead_id":"41734169"}
{"timestamp":"2026-10-01T12:51:47+00:00","event":"sensei_started","telegram_user_id":696184148,"telegram_message_id":699519,"amo_lead_id":"41734169","result":true}
{"timestamp":"2026-10-01T12:51:48+00:00","event":"handoff_telegram_message_sent","telegram_user_id":696184148,"telegram_message_id":699519}
{"timestamp":"2026-10-01T12:51:48+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":696184148,"telegram_message_id":699519}
{"timestamp":"2026-10-01T12:57:08+00:00","event":"support_mode_check","telegram_user_id":696184148,"telegram_message_id":699528,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T12:57:08+00:00","event":"ai_skipped","telegram_user_id":696184148,"telegram_message_id":699528,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T12:58:52+00:00","event":"support_mode_check","telegram_user_id":696184148,"telegram_message_id":699538,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T12:58:52+00:00","event":"ai_skipped","telegram_user_id":696184148,"telegram_message_id":699538,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T13:00:25+00:00","event":"support_mode_check","telegram_user_id":1137522531,"telegram_message_id":699541,"support_mode":"AI"}
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{"timestamp":"2026-10-01T13:00:38+00:00","event":"support_mode_check","telegram_user_id":1137522531,"telegram_message_id":699542,"support_mode":"AI"}
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{"timestamp":"2026-10-01T13:00:38+00:00","event":"ai_skipped","telegram_user_id":1137522531,"telegram_message_id":699542,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T13:01:10+00:00","event":"support_mode_check","telegram_user_id":1137522531,"telegram_message_id":699543,"support_mode":"AI"}
{"timestamp":"2026-10-01T13:01:10+00:00","event":"pipeline_check","telegram_user_id":1137522531,"telegram_message_id":699543,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T13:01:10+00:00","event":"ai_skipped","telegram_user_id":1137522531,"telegram_message_id":699543,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T13:03:31+00:00","event":"support_mode_check","telegram_user_id":825270207,"telegram_message_id":699549,"support_mode":"AI"}
{"timestamp":"2026-10-01T13:03:31+00:00","event":"pipeline_missing_in_db","telegram_user_id":825270207,"telegram_message_id":699549,"amo_lead_id":null}
{"timestamp":"2026-10-01T13:03:31+00:00","event":"legacy_leadid_check","telegram_user_id":825270207,"telegram_message_id":699549,"legacy_leadid":"39845891"}
{"timestamp":"2026-10-01T13:03:33+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":825270207,"telegram_message_id":699549,"amo_lead_id":39845891,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-01T13:03:33+00:00","event":"pipeline_check","telegram_user_id":825270207,"telegram_message_id":699549,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T13:03:33+00:00","event":"ai_request","telegram_user_id":825270207,"telegram_message_id":699549,"message":"Здравствуйте, оплачивать пролонгацию по тем же реквизитам или по новым?"}
{"timestamp":"2026-10-01T13:03:41+00:00","event":"ai_response","telegram_user_id":825270207,"telegram_message_id":699549,"duration_ms":7768,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T13:03:41+00:00","event":"handoff_requested","telegram_user_id":825270207,"telegram_message_id":699549,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T13:03:41+00:00","event":"handoff_mode_changed","telegram_user_id":825270207,"telegram_message_id":699549,"first_handoff":true}
{"timestamp":"2026-10-01T13:03:41+00:00","event":"sensei_prepare","telegram_user_id":825270207,"telegram_message_id":699549,"amo_lead_id":"39845891"}
{"timestamp":"2026-10-01T13:03:41+00:00","event":"sensei_started","telegram_user_id":825270207,"telegram_message_id":699549,"amo_lead_id":"39845891","result":true}
{"timestamp":"2026-10-01T13:03:41+00:00","event":"handoff_telegram_message_sent","telegram_user_id":825270207,"telegram_message_id":699549}
{"timestamp":"2026-10-01T13:03:42+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":825270207,"telegram_message_id":699549}
{"timestamp":"2026-10-01T13:05:18+00:00","event":"support_mode_check","telegram_user_id":825270207,"telegram_message_id":699554,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T13:05:18+00:00","event":"ai_skipped","telegram_user_id":825270207,"telegram_message_id":699554,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T13:06:49+00:00","event":"support_mode_check","telegram_user_id":1466030008,"telegram_message_id":699555,"support_mode":"AI"}
{"timestamp":"2026-10-01T13:06:49+00:00","event":"pipeline_missing_in_db","telegram_user_id":1466030008,"telegram_message_id":699555,"amo_lead_id":null}
{"timestamp":"2026-10-01T13:06:49+00:00","event":"legacy_leadid_check","telegram_user_id":1466030008,"telegram_message_id":699555,"legacy_leadid":"41907215"}
{"timestamp":"2026-10-01T13:06:51+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1466030008,"telegram_message_id":699555,"contact_id":41907215,"linked_leads_count":0}
{"timestamp":"2026-10-01T13:06:51+00:00","event":"pipeline_check","telegram_user_id":1466030008,"telegram_message_id":699555,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T13:06:51+00:00","event":"ai_skipped","telegram_user_id":1466030008,"telegram_message_id":699555,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T13:08:44+00:00","event":"support_mode_check","telegram_user_id":825270207,"telegram_message_id":699558,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T13:08:44+00:00","event":"ai_skipped","telegram_user_id":825270207,"telegram_message_id":699558,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T13:12:39+00:00","event":"support_mode_check","telegram_user_id":963970690,"telegram_message_id":699564,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T13:12:39+00:00","event":"ai_skipped","telegram_user_id":963970690,"telegram_message_id":699564,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T13:13:42+00:00","event":"support_mode_check","telegram_user_id":105082965,"telegram_message_id":699567,"support_mode":"AI"}
{"timestamp":"2026-10-01T13:13:42+00:00","event":"pipeline_check","telegram_user_id":105082965,"telegram_message_id":699567,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T13:13:42+00:00","event":"ai_request","telegram_user_id":105082965,"telegram_message_id":699567,"message":"Добрый день!\n\nНомер пока не направляли"}
{"timestamp":"2026-10-01T13:13:58+00:00","event":"ai_response","telegram_user_id":105082965,"telegram_message_id":699567,"duration_ms":16655,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T13:13:58+00:00","event":"handoff_requested","telegram_user_id":105082965,"telegram_message_id":699567,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T13:13:58+00:00","event":"handoff_mode_changed","telegram_user_id":105082965,"telegram_message_id":699567,"first_handoff":true}
{"timestamp":"2026-10-01T13:13:58+00:00","event":"sensei_prepare","telegram_user_id":105082965,"telegram_message_id":699567,"amo_lead_id":"41622967"}
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{"timestamp":"2026-10-01T13:14:20+00:00","event":"support_mode_check","telegram_user_id":963970690,"telegram_message_id":699571,"support_mode":"HUMAN"}
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{"timestamp":"2026-10-01T13:19:46+00:00","event":"support_mode_check","telegram_user_id":560082050,"telegram_message_id":699581,"support_mode":"AI"}
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{"timestamp":"2026-10-01T13:19:46+00:00","event":"ai_request","telegram_user_id":560082050,"telegram_message_id":699581,"message":"Ну что там?"}
{"timestamp":"2026-10-01T13:19:49+00:00","event":"ai_response","telegram_user_id":560082050,"telegram_message_id":699581,"duration_ms":2933,"action":"ANSWER","answer":"Уточните, пожалуйста, что именно вы хотите узнать?"}
{"timestamp":"2026-10-01T13:19:49+00:00","event":"telegram_ai_answer_sent","telegram_user_id":560082050,"telegram_message_id":699581,"answer":"Уточните, пожалуйста, что именно вы хотите узнать?"}
{"timestamp":"2026-10-01T13:19:49+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":560082050,"telegram_message_id":699581}
{"timestamp":"2026-10-01T13:19:50+00:00","event":"support_mode_check","telegram_user_id":105082965,"telegram_message_id":699582,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T13:19:50+00:00","event":"ai_skipped","telegram_user_id":105082965,"telegram_message_id":699582,"reason":"support_mode_human"}
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{"timestamp":"2026-10-01T13:21:54+00:00","event":"ai_skipped","telegram_user_id":2022784996,"telegram_message_id":699592,"reason":"support_mode_human"}
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{"timestamp":"2026-10-01T13:22:41+00:00","event":"ai_skipped","telegram_user_id":560082050,"telegram_message_id":699596,"reason":"support_mode_human"}
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{"timestamp":"2026-10-01T13:23:21+00:00","event":"ai_skipped","telegram_user_id":256185544,"telegram_message_id":699597,"reason":"support_mode_human"}
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{"timestamp":"2026-10-01T13:24:14+00:00","event":"ai_skipped","telegram_user_id":5852320287,"telegram_message_id":699599,"reason":"support_mode_human"}
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{"timestamp":"2026-10-01T13:25:11+00:00","event":"ai_request","telegram_user_id":1034023635,"telegram_message_id":699602,"message":"Здравствуйте, все сдал и все экзамены. Хочу забрать документы о завершении автошколы!"}
{"timestamp":"2026-10-01T13:25:18+00:00","event":"ai_response","telegram_user_id":1034023635,"telegram_message_id":699602,"duration_ms":7146,"action":"HANDOFF_TO_HUMAN","answer":null}
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{"timestamp":"2026-10-01T13:25:18+00:00","event":"sensei_prepare","telegram_user_id":1034023635,"telegram_message_id":699602,"amo_lead_id":"41565997"}
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{"timestamp":"2026-10-01T13:25:19+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1034023635,"telegram_message_id":699602}
{"timestamp":"2026-10-01T13:25:19+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1034023635,"telegram_message_id":699602}
{"timestamp":"2026-10-01T13:25:20+00:00","event":"support_mode_check","telegram_user_id":1185154709,"telegram_message_id":699603,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T13:25:20+00:00","event":"ai_skipped","telegram_user_id":1185154709,"telegram_message_id":699603,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T13:27:00+00:00","event":"support_mode_check","telegram_user_id":256185544,"telegram_message_id":699610,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T13:27:00+00:00","event":"ai_skipped","telegram_user_id":256185544,"telegram_message_id":699610,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T13:31:02+00:00","event":"support_mode_check","telegram_user_id":661339275,"telegram_message_id":699619,"support_mode":"AI"}
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{"timestamp":"2026-10-01T13:31:02+00:00","event":"ai_request","telegram_user_id":661339275,"telegram_message_id":699619,"message":"Здравствуйте, а вы можете просто фотографию мед.справки отправить?"}
{"timestamp":"2026-10-01T13:31:35+00:00","event":"support_mode_check","telegram_user_id":5852320287,"telegram_message_id":699622,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T13:31:35+00:00","event":"ai_skipped","telegram_user_id":5852320287,"telegram_message_id":699622,"reason":"support_mode_human"}
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{"timestamp":"2026-10-01T13:33:02+00:00","event":"ai_error","telegram_user_id":661339275,"telegram_message_id":699619,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-10-01T13:33:03+00:00","event":"ai_error_handoff_sent","telegram_user_id":661339275,"telegram_message_id":699619}
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{"timestamp":"2026-10-01T13:38:50+00:00","event":"ai_skipped","telegram_user_id":5852320287,"telegram_message_id":699632,"reason":"support_mode_human"}
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{"timestamp":"2026-10-01T13:39:14+00:00","event":"ai_skipped","telegram_user_id":1034023635,"telegram_message_id":699633,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T13:40:58+00:00","event":"support_mode_check","telegram_user_id":661339275,"telegram_message_id":699637,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T13:40:58+00:00","event":"ai_skipped","telegram_user_id":661339275,"telegram_message_id":699637,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T13:41:46+00:00","event":"support_mode_check","telegram_user_id":820650810,"telegram_message_id":699641,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T13:41:46+00:00","event":"ai_skipped","telegram_user_id":820650810,"telegram_message_id":699641,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T13:43:22+00:00","event":"support_mode_check","telegram_user_id":1185154709,"telegram_message_id":699643,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T13:43:22+00:00","event":"ai_skipped","telegram_user_id":1185154709,"telegram_message_id":699643,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T13:44:45+00:00","event":"support_mode_check","telegram_user_id":8604127136,"telegram_message_id":699650,"support_mode":"AI"}
{"timestamp":"2026-10-01T13:44:45+00:00","event":"pipeline_check","telegram_user_id":8604127136,"telegram_message_id":699650,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T13:44:45+00:00","event":"ai_skipped","telegram_user_id":8604127136,"telegram_message_id":699650,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T13:45:32+00:00","event":"support_mode_check","telegram_user_id":781435050,"telegram_message_id":699651,"support_mode":"AI"}
{"timestamp":"2026-10-01T13:45:32+00:00","event":"pipeline_check","telegram_user_id":781435050,"telegram_message_id":699651,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T13:45:32+00:00","event":"ai_request","telegram_user_id":781435050,"telegram_message_id":699651,"message":"здравствуйте, ну что?"}
{"timestamp":"2026-10-01T13:45:35+00:00","event":"ai_response","telegram_user_id":781435050,"telegram_message_id":699651,"duration_ms":2632,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T13:45:35+00:00","event":"handoff_requested","telegram_user_id":781435050,"telegram_message_id":699651,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T13:45:35+00:00","event":"handoff_mode_changed","telegram_user_id":781435050,"telegram_message_id":699651,"first_handoff":true}
{"timestamp":"2026-10-01T13:45:35+00:00","event":"sensei_prepare","telegram_user_id":781435050,"telegram_message_id":699651,"amo_lead_id":"42285987"}
{"timestamp":"2026-10-01T13:45:36+00:00","event":"sensei_started","telegram_user_id":781435050,"telegram_message_id":699651,"amo_lead_id":"42285987","result":true}
{"timestamp":"2026-10-01T13:45:37+00:00","event":"handoff_telegram_message_sent","telegram_user_id":781435050,"telegram_message_id":699651}
{"timestamp":"2026-10-01T13:45:38+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":781435050,"telegram_message_id":699651}
{"timestamp":"2026-10-01T13:46:37+00:00","event":"support_mode_check","telegram_user_id":742350215,"telegram_message_id":699656,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T13:46:37+00:00","event":"ai_skipped","telegram_user_id":742350215,"telegram_message_id":699656,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T13:50:16+00:00","event":"support_mode_check","telegram_user_id":905280866,"telegram_message_id":699668,"support_mode":"AI"}
{"timestamp":"2026-10-01T13:50:16+00:00","event":"pipeline_check","telegram_user_id":905280866,"telegram_message_id":699668,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T13:50:16+00:00","event":"ai_request","telegram_user_id":905280866,"telegram_message_id":699668,"message":"Добрый день, это все правильно пришло, значит можно ехать получать?"}
{"timestamp":"2026-10-01T13:50:35+00:00","event":"ai_response","telegram_user_id":905280866,"telegram_message_id":699668,"duration_ms":18368,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T13:50:35+00:00","event":"handoff_requested","telegram_user_id":905280866,"telegram_message_id":699668,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T13:50:35+00:00","event":"handoff_mode_changed","telegram_user_id":905280866,"telegram_message_id":699668,"first_handoff":true}
{"timestamp":"2026-10-01T13:50:35+00:00","event":"sensei_prepare","telegram_user_id":905280866,"telegram_message_id":699668,"amo_lead_id":null}
{"timestamp":"2026-10-01T13:50:35+00:00","event":"sensei_skipped","telegram_user_id":905280866,"telegram_message_id":699668,"reason":"amo_lead_id_empty"}
{"timestamp":"2026-10-01T13:50:35+00:00","event":"handoff_telegram_message_sent","telegram_user_id":905280866,"telegram_message_id":699668}
{"timestamp":"2026-10-01T13:50:35+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":905280866,"telegram_message_id":699668}
{"timestamp":"2026-10-01T13:52:48+00:00","event":"support_mode_check","telegram_user_id":862355251,"telegram_message_id":699674,"support_mode":"AI"}
{"timestamp":"2026-10-01T13:52:48+00:00","event":"pipeline_check","telegram_user_id":862355251,"telegram_message_id":699674,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T13:52:48+00:00","event":"ai_skipped","telegram_user_id":862355251,"telegram_message_id":699674,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T13:53:58+00:00","event":"support_mode_check","telegram_user_id":905280866,"telegram_message_id":699675,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T13:53:58+00:00","event":"ai_skipped","telegram_user_id":905280866,"telegram_message_id":699675,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T13:55:59+00:00","event":"support_mode_check","telegram_user_id":834433297,"telegram_message_id":699686,"support_mode":"AI"}
{"timestamp":"2026-10-01T13:55:59+00:00","event":"pipeline_check","telegram_user_id":834433297,"telegram_message_id":699686,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T13:55:59+00:00","event":"ai_request","telegram_user_id":834433297,"telegram_message_id":699686,"message":"Добрый день \nНапиши лицензию вашей автошколы"}
{"timestamp":"2026-10-01T13:56:23+00:00","event":"support_mode_check","telegram_user_id":834433297,"telegram_message_id":699687,"support_mode":"AI"}
{"timestamp":"2026-10-01T13:56:23+00:00","event":"pipeline_check","telegram_user_id":834433297,"telegram_message_id":699687,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T13:56:23+00:00","event":"ai_request","telegram_user_id":834433297,"telegram_message_id":699687,"message":"И есть мой сертификат в электронном формате?"}
{"timestamp":"2026-10-01T13:56:26+00:00","event":"ai_response","telegram_user_id":834433297,"telegram_message_id":699686,"duration_ms":26506,"action":"ANSWER","answer":"Лицензии автошколы:\n\n- ООО УЦ «Колесо» — лицензия на образовательную деятельность от 03.06.2022 № Л035-01298-77/00395169.\n- ООО «Умная автошкола» — лицензия на образовательную деятельность от 27.12.2018 № 039819."}
{"timestamp":"2026-10-01T13:56:26+00:00","event":"telegram_ai_answer_sent","telegram_user_id":834433297,"telegram_message_id":699686,"answer":"Лицензии автошколы:\n\n- ООО УЦ «Колесо» — лицензия на образовательную деятельность от 03.06.2022 № Л035-01298-77/00395169.\n- ООО «Умная автошкола» — лицензия на образовательную деятельность от 27.12.2018 № 039819."}
{"timestamp":"2026-10-01T13:56:26+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":834433297,"telegram_message_id":699686}
{"timestamp":"2026-10-01T13:56:30+00:00","event":"ai_response","telegram_user_id":834433297,"telegram_message_id":699687,"duration_ms":6789,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T13:56:30+00:00","event":"handoff_requested","telegram_user_id":834433297,"telegram_message_id":699687,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T13:56:30+00:00","event":"handoff_mode_changed","telegram_user_id":834433297,"telegram_message_id":699687,"first_handoff":true}
{"timestamp":"2026-10-01T13:56:30+00:00","event":"sensei_prepare","telegram_user_id":834433297,"telegram_message_id":699687,"amo_lead_id":"41898153"}
{"timestamp":"2026-10-01T13:56:31+00:00","event":"sensei_started","telegram_user_id":834433297,"telegram_message_id":699687,"amo_lead_id":"41898153","result":true}
{"timestamp":"2026-10-01T13:56:31+00:00","event":"handoff_telegram_message_sent","telegram_user_id":834433297,"telegram_message_id":699687}
{"timestamp":"2026-10-01T13:56:31+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":834433297,"telegram_message_id":699687}
{"timestamp":"2026-10-01T13:56:43+00:00","event":"support_mode_check","telegram_user_id":921732456,"telegram_message_id":699691,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T13:56:43+00:00","event":"ai_skipped","telegram_user_id":921732456,"telegram_message_id":699691,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T14:02:07+00:00","event":"support_mode_check","telegram_user_id":988520329,"telegram_message_id":699695,"support_mode":"AI"}
{"timestamp":"2026-10-01T14:02:07+00:00","event":"pipeline_check","telegram_user_id":988520329,"telegram_message_id":699695,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T14:02:07+00:00","event":"ai_request","telegram_user_id":988520329,"telegram_message_id":699695,"message":"Здравствуйте! А можете , пожалуйста, ещё на неделю мой абонемент заморозить ? Очень болею("}
{"timestamp":"2026-10-01T14:02:09+00:00","event":"ai_response","telegram_user_id":988520329,"telegram_message_id":699695,"duration_ms":2769,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T14:02:09+00:00","event":"handoff_requested","telegram_user_id":988520329,"telegram_message_id":699695,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T14:02:09+00:00","event":"handoff_mode_changed","telegram_user_id":988520329,"telegram_message_id":699695,"first_handoff":true}
{"timestamp":"2026-10-01T14:02:09+00:00","event":"sensei_prepare","telegram_user_id":988520329,"telegram_message_id":699695,"amo_lead_id":"41918295"}
{"timestamp":"2026-10-01T14:02:10+00:00","event":"sensei_started","telegram_user_id":988520329,"telegram_message_id":699695,"amo_lead_id":"41918295","result":true}
{"timestamp":"2026-10-01T14:02:10+00:00","event":"handoff_telegram_message_sent","telegram_user_id":988520329,"telegram_message_id":699695}
{"timestamp":"2026-10-01T14:02:10+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":988520329,"telegram_message_id":699695}
{"timestamp":"2026-10-01T14:03:06+00:00","event":"support_mode_check","telegram_user_id":469867149,"telegram_message_id":699700,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T14:03:06+00:00","event":"ai_skipped","telegram_user_id":469867149,"telegram_message_id":699700,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T14:03:18+00:00","event":"support_mode_check","telegram_user_id":1396058105,"telegram_message_id":699701,"support_mode":"AI"}
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{"timestamp":"2026-10-01T14:53:30+00:00","event":"ai_skipped","telegram_user_id":506765654,"telegram_message_id":699833,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T14:53:38+00:00","event":"support_mode_check","telegram_user_id":1272123706,"telegram_message_id":699834,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T14:53:38+00:00","event":"ai_skipped","telegram_user_id":1272123706,"telegram_message_id":699834,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T14:54:46+00:00","event":"support_mode_check","telegram_user_id":1272123706,"telegram_message_id":699835,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T14:54:46+00:00","event":"ai_skipped","telegram_user_id":1272123706,"telegram_message_id":699835,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T14:54:59+00:00","event":"support_mode_check","telegram_user_id":946411784,"telegram_message_id":699838,"support_mode":"AI"}
{"timestamp":"2026-10-01T14:54:59+00:00","event":"pipeline_missing_in_db","telegram_user_id":946411784,"telegram_message_id":699838,"amo_lead_id":null}
{"timestamp":"2026-10-01T14:54:59+00:00","event":"legacy_leadid_check","telegram_user_id":946411784,"telegram_message_id":699838,"legacy_leadid":"42031411"}
{"timestamp":"2026-10-01T14:55:01+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":946411784,"telegram_message_id":699838,"contact_id":42031411,"linked_leads_count":1}
{"timestamp":"2026-10-01T14:55:02+00:00","event":"contact_lead_checked","telegram_user_id":946411784,"telegram_message_id":699838,"contact_id":42031411,"amo_lead_id":41915037,"amo_pipeline_id":3732193}
{"timestamp":"2026-10-01T14:55:02+00:00","event":"contact_ai_lead_found","telegram_user_id":946411784,"telegram_message_id":699838,"contact_id":42031411,"amo_lead_id":41915037,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-01T14:55:02+00:00","event":"pipeline_check","telegram_user_id":946411784,"telegram_message_id":699838,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T14:55:02+00:00","event":"ai_request","telegram_user_id":946411784,"telegram_message_id":699838,"message":"Здравствуйте! Подскажите, пожалуйста, актуальную информацию, до какого у меня договор заключен? Если что я брала академ на 1 месяц 😁"}
{"timestamp":"2026-10-01T14:55:02+00:00","event":"support_mode_check","telegram_user_id":1807054102,"telegram_message_id":699839,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T14:55:02+00:00","event":"ai_skipped","telegram_user_id":1807054102,"telegram_message_id":699839,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T14:55:32+00:00","event":"support_mode_check","telegram_user_id":1807054102,"telegram_message_id":699840,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T14:55:32+00:00","event":"ai_skipped","telegram_user_id":1807054102,"telegram_message_id":699840,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T14:57:02+00:00","event":"ai_error","telegram_user_id":946411784,"telegram_message_id":699838,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120000 milliseconds with 0 bytes received"}
{"timestamp":"2026-10-01T14:57:03+00:00","event":"ai_error_handoff_sent","telegram_user_id":946411784,"telegram_message_id":699838}
{"timestamp":"2026-10-01T15:01:21+00:00","event":"support_mode_check","telegram_user_id":1271611257,"telegram_message_id":699845,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T15:01:21+00:00","event":"ai_skipped","telegram_user_id":1271611257,"telegram_message_id":699845,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T15:02:49+00:00","event":"support_mode_check","telegram_user_id":946411784,"telegram_message_id":699847,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T15:02:49+00:00","event":"ai_skipped","telegram_user_id":946411784,"telegram_message_id":699847,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T15:03:36+00:00","event":"support_mode_check","telegram_user_id":1271611257,"telegram_message_id":699850,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T15:03:36+00:00","event":"ai_skipped","telegram_user_id":1271611257,"telegram_message_id":699850,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T15:05:34+00:00","event":"support_mode_check","telegram_user_id":379176046,"telegram_message_id":699852,"support_mode":"AI"}
{"timestamp":"2026-10-01T15:05:34+00:00","event":"pipeline_missing_in_db","telegram_user_id":379176046,"telegram_message_id":699852,"amo_lead_id":null}
{"timestamp":"2026-10-01T15:05:34+00:00","event":"legacy_leadid_check","telegram_user_id":379176046,"telegram_message_id":699852,"legacy_leadid":"41999985"}
{"timestamp":"2026-10-01T15:05:36+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":379176046,"telegram_message_id":699852,"contact_id":41999985,"linked_leads_count":2}
{"timestamp":"2026-10-01T15:05:36+00:00","event":"contact_lead_checked","telegram_user_id":379176046,"telegram_message_id":699852,"contact_id":41999985,"amo_lead_id":41888217,"amo_pipeline_id":4311799}
{"timestamp":"2026-10-01T15:05:37+00:00","event":"contact_lead_checked","telegram_user_id":379176046,"telegram_message_id":699852,"contact_id":41999985,"amo_lead_id":41894205,"amo_pipeline_id":3732193}
{"timestamp":"2026-10-01T15:05:37+00:00","event":"contact_ai_lead_found","telegram_user_id":379176046,"telegram_message_id":699852,"contact_id":41999985,"amo_lead_id":41894205,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-01T15:05:37+00:00","event":"pipeline_check","telegram_user_id":379176046,"telegram_message_id":699852,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T15:05:37+00:00","event":"ai_request","telegram_user_id":379176046,"telegram_message_id":699852,"message":"Спасибо, а какие там условия, сколько ошибок можно сделать и сколько времени дается?"}
{"timestamp":"2026-10-01T15:05:54+00:00","event":"ai_response","telegram_user_id":379176046,"telegram_message_id":699852,"duration_ms":17801,"action":"ANSWER","answer":"Если речь о внутреннем теоретическом экзамене: 80 вопросов, на выполнение даётся 1 час. При 3 ошибках экзамен считается не сданным."}
{"timestamp":"2026-10-01T15:05:55+00:00","event":"telegram_ai_answer_sent","telegram_user_id":379176046,"telegram_message_id":699852,"answer":"Если речь о внутреннем теоретическом экзамене: 80 вопросов, на выполнение даётся 1 час. При 3 ошибках экзамен считается не сданным."}
{"timestamp":"2026-10-01T15:05:55+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":379176046,"telegram_message_id":699852}
{"timestamp":"2026-10-01T15:06:08+00:00","event":"support_mode_check","telegram_user_id":1876002188,"telegram_message_id":699855,"support_mode":"AI"}
{"timestamp":"2026-10-01T15:06:08+00:00","event":"pipeline_check","telegram_user_id":1876002188,"telegram_message_id":699855,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T15:06:08+00:00","event":"ai_request","telegram_user_id":1876002188,"telegram_message_id":699855,"message":"Оплачено"}
{"timestamp":"2026-10-01T15:06:18+00:00","event":"ai_response","telegram_user_id":1876002188,"telegram_message_id":699855,"duration_ms":9662,"action":"ANSWER","answer":"Если курс оплачен полностью, денежные этапы закрыты. Для регистрации документов нужен полный комплект: оригинал медсправки 003-В/у, паспорт, регистрация и СНИЛС. Для допуска к практике также нужны более 50% теории и оригинал медсправки."}
{"timestamp":"2026-10-01T15:06:18+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1876002188,"telegram_message_id":699855,"answer":"Если курс оплачен полностью, денежные этапы закрыты. Для регистрации документов нужен полный комплект: оригинал медсправки 003-В/у, паспорт, регистрация и СНИЛС. Для допуска к практике также нужны более 50% теории и оригинал медсправки."}
{"timestamp":"2026-10-01T15:06:18+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1876002188,"telegram_message_id":699855}
{"timestamp":"2026-10-01T15:07:07+00:00","event":"support_mode_check","telegram_user_id":947396034,"telegram_message_id":699858,"support_mode":"AI"}
{"timestamp":"2026-10-01T15:07:07+00:00","event":"pipeline_check","telegram_user_id":947396034,"telegram_message_id":699858,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T15:07:07+00:00","event":"ai_request","telegram_user_id":947396034,"telegram_message_id":699858,"message":"Здравствуйте извините что долго не писал \nМожете экзамен открыть по теории на выходных 100% я его закончу"}
{"timestamp":"2026-10-01T15:07:13+00:00","event":"ai_response","telegram_user_id":947396034,"telegram_message_id":699858,"duration_ms":6029,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T15:07:13+00:00","event":"handoff_requested","telegram_user_id":947396034,"telegram_message_id":699858,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T15:07:13+00:00","event":"handoff_mode_changed","telegram_user_id":947396034,"telegram_message_id":699858,"first_handoff":true}
{"timestamp":"2026-10-01T15:07:13+00:00","event":"sensei_prepare","telegram_user_id":947396034,"telegram_message_id":699858,"amo_lead_id":"41647075"}
{"timestamp":"2026-10-01T15:07:14+00:00","event":"sensei_started","telegram_user_id":947396034,"telegram_message_id":699858,"amo_lead_id":"41647075","result":true}
{"timestamp":"2026-10-01T15:07:14+00:00","event":"handoff_telegram_message_sent","telegram_user_id":947396034,"telegram_message_id":699858}
{"timestamp":"2026-10-01T15:07:14+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":947396034,"telegram_message_id":699858}
{"timestamp":"2026-10-01T15:12:08+00:00","event":"support_mode_check","telegram_user_id":822840493,"telegram_message_id":699866,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T15:12:08+00:00","event":"ai_skipped","telegram_user_id":822840493,"telegram_message_id":699866,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T15:15:59+00:00","event":"support_mode_check","telegram_user_id":781737943,"telegram_message_id":699869,"support_mode":"AI"}
{"timestamp":"2026-10-01T15:15:59+00:00","event":"pipeline_check","telegram_user_id":781737943,"telegram_message_id":699869,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T15:15:59+00:00","event":"ai_request","telegram_user_id":781737943,"telegram_message_id":699869,"message":"а могли бы пожалуйста посоветовать поликлинику для получения справки?"}
{"timestamp":"2026-10-01T15:16:06+00:00","event":"ai_response","telegram_user_id":781737943,"telegram_message_id":699869,"duration_ms":7502,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T15:16:06+00:00","event":"handoff_requested","telegram_user_id":781737943,"telegram_message_id":699869,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T15:16:06+00:00","event":"handoff_mode_changed","telegram_user_id":781737943,"telegram_message_id":699869,"first_handoff":true}
{"timestamp":"2026-10-01T15:16:06+00:00","event":"sensei_prepare","telegram_user_id":781737943,"telegram_message_id":699869,"amo_lead_id":"43149693"}
{"timestamp":"2026-10-01T15:16:07+00:00","event":"sensei_started","telegram_user_id":781737943,"telegram_message_id":699869,"amo_lead_id":"43149693","result":true}
{"timestamp":"2026-10-01T15:16:11+00:00","event":"handoff_telegram_message_sent","telegram_user_id":781737943,"telegram_message_id":699869}
{"timestamp":"2026-10-01T15:16:11+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":781737943,"telegram_message_id":699869}
{"timestamp":"2026-10-01T15:16:15+00:00","event":"support_mode_check","telegram_user_id":781737943,"telegram_message_id":699875,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T15:16:15+00:00","event":"ai_skipped","telegram_user_id":781737943,"telegram_message_id":699875,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T15:16:27+00:00","event":"support_mode_check","telegram_user_id":379176046,"telegram_message_id":699876,"support_mode":"AI"}
{"timestamp":"2026-10-01T15:16:27+00:00","event":"pipeline_check","telegram_user_id":379176046,"telegram_message_id":699876,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T15:16:27+00:00","event":"ai_request","telegram_user_id":379176046,"telegram_message_id":699876,"message":"Спасибо"}
{"timestamp":"2026-10-01T15:16:31+00:00","event":"ai_response","telegram_user_id":379176046,"telegram_message_id":699876,"duration_ms":4420,"action":"ANSWER","answer":"Пожалуйста, обращайтесь!"}
{"timestamp":"2026-10-01T15:16:32+00:00","event":"telegram_ai_answer_sent","telegram_user_id":379176046,"telegram_message_id":699876,"answer":"Пожалуйста, обращайтесь!"}
{"timestamp":"2026-10-01T15:16:32+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":379176046,"telegram_message_id":699876}
{"timestamp":"2026-10-01T15:17:01+00:00","event":"support_mode_check","telegram_user_id":379176046,"telegram_message_id":699878,"support_mode":"AI"}
{"timestamp":"2026-10-01T15:17:01+00:00","event":"pipeline_check","telegram_user_id":379176046,"telegram_message_id":699878,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T15:17:01+00:00","event":"ai_request","telegram_user_id":379176046,"telegram_message_id":699878,"message":"А на вождение вы записываете только после теории?"}
{"timestamp":"2026-10-01T15:17:17+00:00","event":"ai_response","telegram_user_id":379176046,"telegram_message_id":699878,"duration_ms":15661,"action":"ANSWER","answer":"Нет, не обязательно ждать 100% теории. К вождению допускают после прохождения более 50% теории, предоставления оригинала медсправки 003-В/у и, при рассрочке, оплаты третьего взноса."}
{"timestamp":"2026-10-01T15:17:17+00:00","event":"telegram_ai_answer_sent","telegram_user_id":379176046,"telegram_message_id":699878,"answer":"Нет, не обязательно ждать 100% теории. К вождению допускают после прохождения более 50% теории, предоставления оригинала медсправки 003-В/у и, при рассрочке, оплаты третьего взноса."}
{"timestamp":"2026-10-01T15:17:18+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":379176046,"telegram_message_id":699878}
{"timestamp":"2026-10-01T15:17:32+00:00","event":"support_mode_check","telegram_user_id":506765654,"telegram_message_id":699880,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T15:17:32+00:00","event":"ai_skipped","telegram_user_id":506765654,"telegram_message_id":699880,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T15:18:21+00:00","event":"support_mode_check","telegram_user_id":506765654,"telegram_message_id":699882,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T15:18:21+00:00","event":"ai_skipped","telegram_user_id":506765654,"telegram_message_id":699882,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T15:18:26+00:00","event":"support_mode_check","telegram_user_id":379176046,"telegram_message_id":699883,"support_mode":"AI"}
{"timestamp":"2026-10-01T15:18:26+00:00","event":"pipeline_check","telegram_user_id":379176046,"telegram_message_id":699883,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T15:18:26+00:00","event":"ai_request","telegram_user_id":379176046,"telegram_message_id":699883,"message":"Я имею ввиду про экзамен практику)"}
{"timestamp":"2026-10-01T15:19:45+00:00","event":"support_mode_check","telegram_user_id":5175120708,"telegram_message_id":699885,"support_mode":"AI"}
{"timestamp":"2026-10-01T15:19:45+00:00","event":"pipeline_check","telegram_user_id":5175120708,"telegram_message_id":699885,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T15:19:45+00:00","event":"ai_request","telegram_user_id":5175120708,"telegram_message_id":699885,"message":"Здравствуйте, нет, к сожалению"}
{"timestamp":"2026-10-01T15:19:48+00:00","event":"ai_response","telegram_user_id":5175120708,"telegram_message_id":699885,"duration_ms":2239,"action":"ANSWER","answer":"Уточните, пожалуйста, что именно вы имеете в виду?"}
{"timestamp":"2026-10-01T15:19:48+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5175120708,"telegram_message_id":699885,"answer":"Уточните, пожалуйста, что именно вы имеете в виду?"}
{"timestamp":"2026-10-01T15:19:48+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5175120708,"telegram_message_id":699885}
{"timestamp":"2026-10-01T15:20:15+00:00","event":"support_mode_check","telegram_user_id":1581142333,"telegram_message_id":699887,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T15:20:15+00:00","event":"ai_skipped","telegram_user_id":1581142333,"telegram_message_id":699887,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T15:20:26+00:00","event":"ai_error","telegram_user_id":379176046,"telegram_message_id":699883,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120000 milliseconds with 0 bytes received"}
{"timestamp":"2026-10-01T15:20:27+00:00","event":"ai_error_handoff_sent","telegram_user_id":379176046,"telegram_message_id":699883}
{"timestamp":"2026-10-01T15:22:13+00:00","event":"support_mode_check","telegram_user_id":1272123706,"telegram_message_id":699891,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T15:22:13+00:00","event":"ai_skipped","telegram_user_id":1272123706,"telegram_message_id":699891,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T15:24:31+00:00","event":"support_mode_check","telegram_user_id":379176046,"telegram_message_id":699893,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T15:24:31+00:00","event":"ai_skipped","telegram_user_id":379176046,"telegram_message_id":699893,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T15:26:11+00:00","event":"support_mode_check","telegram_user_id":506765654,"telegram_message_id":699895,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T15:26:11+00:00","event":"ai_skipped","telegram_user_id":506765654,"telegram_message_id":699895,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T15:26:56+00:00","event":"support_mode_check","telegram_user_id":713713245,"telegram_message_id":699897,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T15:26:56+00:00","event":"ai_skipped","telegram_user_id":713713245,"telegram_message_id":699897,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T15:30:52+00:00","event":"support_mode_check","telegram_user_id":506765654,"telegram_message_id":699903,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T15:30:52+00:00","event":"ai_skipped","telegram_user_id":506765654,"telegram_message_id":699903,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T15:31:42+00:00","event":"support_mode_check","telegram_user_id":5796321601,"telegram_message_id":699907,"support_mode":"AI"}
{"timestamp":"2026-10-01T15:31:42+00:00","event":"pipeline_check","telegram_user_id":5796321601,"telegram_message_id":699907,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T15:31:42+00:00","event":"ai_request","telegram_user_id":5796321601,"telegram_message_id":699907,"message":"Прошло занятие, что делаю дальше?"}
{"timestamp":"2026-10-01T15:31:42+00:00","event":"ai_response","telegram_user_id":5796321601,"telegram_message_id":699907,"duration_ms":302,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T15:31:42+00:00","event":"handoff_requested","telegram_user_id":5796321601,"telegram_message_id":699907,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T15:31:42+00:00","event":"handoff_mode_changed","telegram_user_id":5796321601,"telegram_message_id":699907,"first_handoff":true}
{"timestamp":"2026-10-01T15:31:42+00:00","event":"sensei_prepare","telegram_user_id":5796321601,"telegram_message_id":699907,"amo_lead_id":"42140527"}
{"timestamp":"2026-10-01T15:31:43+00:00","event":"sensei_started","telegram_user_id":5796321601,"telegram_message_id":699907,"amo_lead_id":"42140527","result":true}
{"timestamp":"2026-10-01T15:31:43+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5796321601,"telegram_message_id":699907}
{"timestamp":"2026-10-01T15:31:43+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5796321601,"telegram_message_id":699907}
{"timestamp":"2026-10-01T15:32:05+00:00","event":"support_mode_check","telegram_user_id":506765654,"telegram_message_id":699910,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T15:32:05+00:00","event":"ai_skipped","telegram_user_id":506765654,"telegram_message_id":699910,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T15:32:47+00:00","event":"support_mode_check","telegram_user_id":742350215,"telegram_message_id":699921,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T15:32:47+00:00","event":"ai_skipped","telegram_user_id":742350215,"telegram_message_id":699921,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T15:33:14+00:00","event":"support_mode_check","telegram_user_id":506765654,"telegram_message_id":699922,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T15:33:14+00:00","event":"ai_skipped","telegram_user_id":506765654,"telegram_message_id":699922,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T15:37:09+00:00","event":"support_mode_check","telegram_user_id":506765654,"telegram_message_id":699930,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T15:37:09+00:00","event":"ai_skipped","telegram_user_id":506765654,"telegram_message_id":699930,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T15:37:13+00:00","event":"support_mode_check","telegram_user_id":1025590048,"telegram_message_id":699931,"support_mode":"AI"}
{"timestamp":"2026-10-01T15:37:13+00:00","event":"pipeline_check","telegram_user_id":1025590048,"telegram_message_id":699931,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T15:37:13+00:00","event":"ai_request","telegram_user_id":1025590048,"telegram_message_id":699931,"message":"Здравствуйте, как записаться на экзамен в ГАИ?"}
{"timestamp":"2026-10-01T15:38:06+00:00","event":"support_mode_check","telegram_user_id":1272123706,"telegram_message_id":699938,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T15:38:06+00:00","event":"ai_skipped","telegram_user_id":1272123706,"telegram_message_id":699938,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T15:38:52+00:00","event":"support_mode_check","telegram_user_id":506765654,"telegram_message_id":699940,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T15:38:52+00:00","event":"ai_skipped","telegram_user_id":506765654,"telegram_message_id":699940,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T15:39:13+00:00","event":"ai_error","telegram_user_id":1025590048,"telegram_message_id":699931,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-10-01T15:39:13+00:00","event":"ai_error_handoff_sent","telegram_user_id":1025590048,"telegram_message_id":699931}
{"timestamp":"2026-10-01T15:45:06+00:00","event":"support_mode_check","telegram_user_id":1025590048,"telegram_message_id":699952,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T15:45:06+00:00","event":"ai_skipped","telegram_user_id":1025590048,"telegram_message_id":699952,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T15:49:24+00:00","event":"support_mode_check","telegram_user_id":5014057856,"telegram_message_id":699963,"support_mode":"AI"}
{"timestamp":"2026-10-01T15:49:24+00:00","event":"pipeline_check","telegram_user_id":5014057856,"telegram_message_id":699963,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T15:49:24+00:00","event":"ai_request","telegram_user_id":5014057856,"telegram_message_id":699963,"message":"Здравсвуйте я не могу начать внутрений экзамен, я начинал 1 попытку в июле"}
{"timestamp":"2026-10-01T15:50:16+00:00","event":"ai_response","telegram_user_id":5014057856,"telegram_message_id":699963,"duration_ms":51895,"action":"ANSWER","answer":"Если в июле вы начали первую попытку внутреннего теоретического экзамена и не сдали её, повторную можно запросить у поддержки через 5 дней. Если речь о внутреннем практическом экзамене, следите за расписанием в общем Telegram-чате автошколы."}
{"timestamp":"2026-10-01T15:50:16+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5014057856,"telegram_message_id":699963,"answer":"Если в июле вы начали первую попытку внутреннего теоретического экзамена и не сдали её, повторную можно запросить у поддержки через 5 дней. Если речь о внутреннем практическом экзамене, следите за расписанием в общем Telegram-чате автошколы."}
{"timestamp":"2026-10-01T15:50:16+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5014057856,"telegram_message_id":699963}
{"timestamp":"2026-10-01T15:50:27+00:00","event":"support_mode_check","telegram_user_id":5852320287,"telegram_message_id":699966,"support_mode":"AI"}
{"timestamp":"2026-10-01T15:50:27+00:00","event":"pipeline_check","telegram_user_id":5852320287,"telegram_message_id":699966,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T15:50:27+00:00","event":"ai_request","telegram_user_id":5852320287,"telegram_message_id":699966,"message":"Подскажите пожалуйста по поводу вождения на мото. Когда будет назначен инструктор, и когда начнётся вождение мотоцикла?"}
{"timestamp":"2026-10-01T15:50:31+00:00","event":"ai_response","telegram_user_id":5852320287,"telegram_message_id":699966,"duration_ms":4984,"action":"ANSWER","answer":"Чтобы назначить инструктора, нужно выполнить условия допуска к практике и выбрать удобные локации. Назначения проходят по вторникам и пятницам; первое занятие обычно начинается через 1–2 недели после назначения. Информацию об инструкторе увидите в приложении."}
{"timestamp":"2026-10-01T15:50:32+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5852320287,"telegram_message_id":699966,"answer":"Чтобы назначить инструктора, нужно выполнить условия допуска к практике и выбрать удобные локации. Назначения проходят по вторникам и пятницам; первое занятие обычно начинается через 1–2 недели после назначения. Информацию об инструкторе увидите в приложении."}
{"timestamp":"2026-10-01T15:50:32+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5852320287,"telegram_message_id":699966}
{"timestamp":"2026-10-01T15:50:32+00:00","event":"support_mode_check","telegram_user_id":1095275085,"telegram_message_id":699967,"support_mode":"AI"}
{"timestamp":"2026-10-01T15:50:32+00:00","event":"pipeline_check","telegram_user_id":1095275085,"telegram_message_id":699967,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T15:50:32+00:00","event":"ai_request","telegram_user_id":1095275085,"telegram_message_id":699967,"message":"Октябрьское поле, Водный стадион, Беломорская"}
{"timestamp":"2026-10-01T15:50:33+00:00","event":"ai_response","telegram_user_id":1095275085,"telegram_message_id":699967,"duration_ms":236,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T15:50:33+00:00","event":"handoff_requested","telegram_user_id":1095275085,"telegram_message_id":699967,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T15:50:33+00:00","event":"handoff_mode_changed","telegram_user_id":1095275085,"telegram_message_id":699967,"first_handoff":true}
{"timestamp":"2026-10-01T15:50:33+00:00","event":"sensei_prepare","telegram_user_id":1095275085,"telegram_message_id":699967,"amo_lead_id":"42873857"}
{"timestamp":"2026-10-01T15:50:33+00:00","event":"sensei_started","telegram_user_id":1095275085,"telegram_message_id":699967,"amo_lead_id":"42873857","result":true}
{"timestamp":"2026-10-01T15:50:33+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1095275085,"telegram_message_id":699967}
{"timestamp":"2026-10-01T15:50:34+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1095275085,"telegram_message_id":699967}
{"timestamp":"2026-10-01T15:51:13+00:00","event":"support_mode_check","telegram_user_id":5852320287,"telegram_message_id":699973,"support_mode":"AI"}
{"timestamp":"2026-10-01T15:51:13+00:00","event":"pipeline_check","telegram_user_id":5852320287,"telegram_message_id":699973,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T15:51:13+00:00","event":"ai_request","telegram_user_id":5852320287,"telegram_message_id":699973,"message":"Какие условия должны быть выполнены для назначения мото инструктора?"}
{"timestamp":"2026-10-01T15:51:20+00:00","event":"ai_response","telegram_user_id":5852320287,"telegram_message_id":699973,"duration_ms":6683,"action":"ANSWER","answer":"Для назначения мотоинструктора необходимо:\n\n- получить допуск к практике;\n- выбрать удобные локации для занятий.\n\nПри рассрочке допуск к практике возможен после прохождения более 50% теории, предоставления оригинала медсправки 003-В/у и оплаты третьего взноса. Назначение инструкторов обычно проходит по вторникам и пятницам."}
{"timestamp":"2026-10-01T15:51:20+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5852320287,"telegram_message_id":699973,"answer":"Для назначения мотоинструктора необходимо:\n\n- получить допуск к практике;\n- выбрать удобные локации для занятий.\n\nПри рассрочке допуск к практике возможен после прохождения более 50% теории, предоставления оригинала медсправки 003-В/у и оплаты третьего взноса. Назначение инструкторов обычно проходит по вторникам и пятницам."}
{"timestamp":"2026-10-01T15:51:20+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5852320287,"telegram_message_id":699973}
{"timestamp":"2026-10-01T16:07:24+00:00","event":"support_mode_check","telegram_user_id":84893453,"telegram_message_id":699991,"support_mode":"AI"}
{"timestamp":"2026-10-01T16:07:24+00:00","event":"pipeline_check","telegram_user_id":84893453,"telegram_message_id":699991,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T16:07:24+00:00","event":"ai_request","telegram_user_id":84893453,"telegram_message_id":699991,"message":"Здравствуйте, оплачу попозже 15000"}
{"timestamp":"2026-10-01T16:09:24+00:00","event":"ai_error","telegram_user_id":84893453,"telegram_message_id":699991,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-10-01T16:09:24+00:00","event":"ai_error_handoff_sent","telegram_user_id":84893453,"telegram_message_id":699991}
{"timestamp":"2026-10-01T16:16:32+00:00","event":"support_mode_check","telegram_user_id":1484089381,"telegram_message_id":700006,"support_mode":"AI"}
{"timestamp":"2026-10-01T16:16:32+00:00","event":"pipeline_missing_in_db","telegram_user_id":1484089381,"telegram_message_id":700006,"amo_lead_id":null}
{"timestamp":"2026-10-01T16:16:32+00:00","event":"legacy_leadid_check","telegram_user_id":1484089381,"telegram_message_id":700006,"legacy_leadid":"41629227"}
{"timestamp":"2026-10-01T16:16:34+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1484089381,"telegram_message_id":700006,"contact_id":41629227,"linked_leads_count":2}
{"timestamp":"2026-10-01T16:16:34+00:00","event":"contact_lead_checked","telegram_user_id":1484089381,"telegram_message_id":700006,"contact_id":41629227,"amo_lead_id":41356453,"amo_pipeline_id":4311799}
{"timestamp":"2026-10-01T16:16:34+00:00","event":"contact_lead_checked","telegram_user_id":1484089381,"telegram_message_id":700006,"contact_id":41629227,"amo_lead_id":41407617,"amo_pipeline_id":3732193}
{"timestamp":"2026-10-01T16:16:34+00:00","event":"contact_ai_lead_found","telegram_user_id":1484089381,"telegram_message_id":700006,"contact_id":41629227,"amo_lead_id":41407617,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-01T16:16:34+00:00","event":"pipeline_check","telegram_user_id":1484089381,"telegram_message_id":700006,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T16:16:34+00:00","event":"ai_request","telegram_user_id":1484089381,"telegram_message_id":700006,"message":"добрый день, оплатил 3ий взнос в приложении"}
{"timestamp":"2026-10-01T16:16:55+00:00","event":"ai_response","telegram_user_id":1484089381,"telegram_message_id":700006,"duration_ms":20979,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T16:16:55+00:00","event":"handoff_requested","telegram_user_id":1484089381,"telegram_message_id":700006,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T16:16:55+00:00","event":"handoff_mode_changed","telegram_user_id":1484089381,"telegram_message_id":700006,"first_handoff":false}
{"timestamp":"2026-10-01T16:16:56+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1484089381,"telegram_message_id":700006}
{"timestamp":"2026-10-01T16:16:56+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1484089381,"telegram_message_id":700006}
{"timestamp":"2026-10-01T16:18:30+00:00","event":"support_mode_check","telegram_user_id":5149608998,"telegram_message_id":700009,"support_mode":"AI"}
{"timestamp":"2026-10-01T16:18:30+00:00","event":"pipeline_check","telegram_user_id":5149608998,"telegram_message_id":700009,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T16:18:30+00:00","event":"ai_skipped","telegram_user_id":5149608998,"telegram_message_id":700009,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T16:27:06+00:00","event":"support_mode_check","telegram_user_id":971803860,"telegram_message_id":700016,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T16:27:06+00:00","event":"ai_skipped","telegram_user_id":971803860,"telegram_message_id":700016,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T16:27:54+00:00","event":"support_mode_check","telegram_user_id":1050350475,"telegram_message_id":700017,"support_mode":"AI"}
{"timestamp":"2026-10-01T16:27:54+00:00","event":"pipeline_missing_in_db","telegram_user_id":1050350475,"telegram_message_id":700017,"amo_lead_id":null}
{"timestamp":"2026-10-01T16:27:54+00:00","event":"legacy_leadid_check","telegram_user_id":1050350475,"telegram_message_id":700017,"legacy_leadid":"12191"}
{"timestamp":"2026-10-01T16:27:55+00:00","event":"legacy_contact_fetch_error","telegram_user_id":1050350475,"telegram_message_id":700017,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-10-01T16:27:55+00:00","event":"pipeline_check","telegram_user_id":1050350475,"telegram_message_id":700017,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T16:27:55+00:00","event":"ai_skipped","telegram_user_id":1050350475,"telegram_message_id":700017,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T16:28:16+00:00","event":"support_mode_check","telegram_user_id":1242179542,"telegram_message_id":700020,"support_mode":"AI"}
{"timestamp":"2026-10-01T16:28:16+00:00","event":"pipeline_check","telegram_user_id":1242179542,"telegram_message_id":700020,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T16:28:16+00:00","event":"ai_request","telegram_user_id":1242179542,"telegram_message_id":700020,"message":"Добрый вечер, а подскажите что с моими документами? Я хотела бы их забрать"}
{"timestamp":"2026-10-01T16:28:24+00:00","event":"ai_response","telegram_user_id":1242179542,"telegram_message_id":700020,"duration_ms":7340,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T16:28:24+00:00","event":"handoff_requested","telegram_user_id":1242179542,"telegram_message_id":700020,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T16:28:24+00:00","event":"handoff_mode_changed","telegram_user_id":1242179542,"telegram_message_id":700020,"first_handoff":false}
{"timestamp":"2026-10-01T16:28:24+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1242179542,"telegram_message_id":700020}
{"timestamp":"2026-10-01T16:28:24+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1242179542,"telegram_message_id":700020}
{"timestamp":"2026-10-01T16:38:32+00:00","event":"support_mode_check","telegram_user_id":6101290355,"telegram_message_id":700026,"support_mode":"AI"}
{"timestamp":"2026-10-01T16:38:32+00:00","event":"pipeline_check","telegram_user_id":6101290355,"telegram_message_id":700026,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T16:38:32+00:00","event":"ai_request","telegram_user_id":6101290355,"telegram_message_id":700026,"message":"Добрый день"}
{"timestamp":"2026-10-01T16:38:53+00:00","event":"support_mode_check","telegram_user_id":644605282,"telegram_message_id":700028,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T16:38:53+00:00","event":"ai_skipped","telegram_user_id":644605282,"telegram_message_id":700028,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T16:39:46+00:00","event":"support_mode_check","telegram_user_id":6101290355,"telegram_message_id":700029,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T16:39:46+00:00","event":"ai_skipped","telegram_user_id":6101290355,"telegram_message_id":700029,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T16:40:32+00:00","event":"ai_error","telegram_user_id":6101290355,"telegram_message_id":700026,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-10-01T16:40:33+00:00","event":"ai_error_handoff_sent","telegram_user_id":6101290355,"telegram_message_id":700026}
{"timestamp":"2026-10-01T16:51:30+00:00","event":"support_mode_check","telegram_user_id":7156540085,"telegram_message_id":700033,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T16:51:30+00:00","event":"ai_skipped","telegram_user_id":7156540085,"telegram_message_id":700033,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T16:51:55+00:00","event":"support_mode_check","telegram_user_id":822840493,"telegram_message_id":700034,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T16:51:55+00:00","event":"ai_skipped","telegram_user_id":822840493,"telegram_message_id":700034,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T16:57:24+00:00","event":"support_mode_check","telegram_user_id":974374219,"telegram_message_id":700037,"support_mode":"AI"}
{"timestamp":"2026-10-01T16:57:24+00:00","event":"pipeline_missing_in_db","telegram_user_id":974374219,"telegram_message_id":700037,"amo_lead_id":null}
{"timestamp":"2026-10-01T16:57:24+00:00","event":"legacy_leadid_check","telegram_user_id":974374219,"telegram_message_id":700037,"legacy_leadid":"41929989"}
{"timestamp":"2026-10-01T16:57:25+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":974374219,"telegram_message_id":700037,"amo_lead_id":41929989,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-01T16:57:25+00:00","event":"pipeline_check","telegram_user_id":974374219,"telegram_message_id":700037,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T16:57:25+00:00","event":"ai_request","telegram_user_id":974374219,"telegram_message_id":700037,"message":"Здравствуйте, такая проблема возникла, я пробовала сдавать экзамен по теории 24 числа и не сдала, по идее 5 дней прошло и даже больше, но новая попытка у меня не отображается и тестирование я не могу начать, подскажите, почему так?"}
{"timestamp":"2026-10-01T16:57:31+00:00","event":"ai_response","telegram_user_id":974374219,"telegram_message_id":700037,"duration_ms":5155,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T16:57:31+00:00","event":"handoff_requested","telegram_user_id":974374219,"telegram_message_id":700037,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T16:57:31+00:00","event":"handoff_mode_changed","telegram_user_id":974374219,"telegram_message_id":700037,"first_handoff":false}
{"timestamp":"2026-10-01T16:57:36+00:00","event":"handoff_telegram_message_error","telegram_user_id":974374219,"telegram_message_id":700037,"error_type":"GuzzleHttp\\Exception\\ConnectException","error":"cURL error 28: Operation timed out after 5000 milliseconds with 0 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api.telegram.org/bot*****/sendMessage"}
{"timestamp":"2026-10-01T16:57:36+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":974374219,"telegram_message_id":700037}
{"timestamp":"2026-10-01T17:01:14+00:00","event":"support_mode_check","telegram_user_id":1465956941,"telegram_message_id":700039,"support_mode":"AI"}
{"timestamp":"2026-10-01T17:01:14+00:00","event":"pipeline_check","telegram_user_id":1465956941,"telegram_message_id":700039,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T17:01:14+00:00","event":"ai_request","telegram_user_id":1465956941,"telegram_message_id":700039,"message":"Здравствуйте.ну что ?"}
{"timestamp":"2026-10-01T17:01:17+00:00","event":"ai_response","telegram_user_id":1465956941,"telegram_message_id":700039,"duration_ms":3056,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T17:01:17+00:00","event":"handoff_requested","telegram_user_id":1465956941,"telegram_message_id":700039,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T17:01:17+00:00","event":"handoff_mode_changed","telegram_user_id":1465956941,"telegram_message_id":700039,"first_handoff":false}
{"timestamp":"2026-10-01T17:01:17+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1465956941,"telegram_message_id":700039}
{"timestamp":"2026-10-01T17:01:17+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1465956941,"telegram_message_id":700039}
{"timestamp":"2026-10-01T17:10:05+00:00","event":"support_mode_check","telegram_user_id":817244569,"telegram_message_id":700042,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T17:10:05+00:00","event":"ai_skipped","telegram_user_id":817244569,"telegram_message_id":700042,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T17:10:58+00:00","event":"support_mode_check","telegram_user_id":1073651990,"telegram_message_id":700043,"support_mode":"AI"}
{"timestamp":"2026-10-01T17:10:58+00:00","event":"pipeline_check","telegram_user_id":1073651990,"telegram_message_id":700043,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T17:10:58+00:00","event":"ai_request","telegram_user_id":1073651990,"telegram_message_id":700043,"message":"Спасибо большое!!🙏🏼"}
{"timestamp":"2026-10-01T17:11:01+00:00","event":"ai_response","telegram_user_id":1073651990,"telegram_message_id":700043,"duration_ms":2732,"action":"ANSWER","answer":"Всегда пожалуйста! Обращайтесь, если появятся вопросы."}
{"timestamp":"2026-10-01T17:11:01+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1073651990,"telegram_message_id":700043,"answer":"Всегда пожалуйста! Обращайтесь, если появятся вопросы."}
{"timestamp":"2026-10-01T17:11:02+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1073651990,"telegram_message_id":700043}
{"timestamp":"2026-10-01T17:26:34+00:00","event":"support_mode_check","telegram_user_id":245675637,"telegram_message_id":700054,"support_mode":"AI"}
{"timestamp":"2026-10-01T17:26:34+00:00","event":"pipeline_missing_in_db","telegram_user_id":245675637,"telegram_message_id":700054,"amo_lead_id":null}
{"timestamp":"2026-10-01T17:26:34+00:00","event":"legacy_leadid_check","telegram_user_id":245675637,"telegram_message_id":700054,"legacy_leadid":"42039563"}
{"timestamp":"2026-10-01T17:26:36+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":245675637,"telegram_message_id":700054,"contact_id":42039563,"linked_leads_count":3}
{"timestamp":"2026-10-01T17:26:36+00:00","event":"contact_lead_checked","telegram_user_id":245675637,"telegram_message_id":700054,"contact_id":42039563,"amo_lead_id":41928165,"amo_pipeline_id":4311799}
{"timestamp":"2026-10-01T17:26:36+00:00","event":"contact_lead_checked","telegram_user_id":245675637,"telegram_message_id":700054,"contact_id":42039563,"amo_lead_id":42043933,"amo_pipeline_id":4311799}
{"timestamp":"2026-10-01T17:26:37+00:00","event":"contact_lead_checked","telegram_user_id":245675637,"telegram_message_id":700054,"contact_id":42039563,"amo_lead_id":42348055,"amo_pipeline_id":3732193}
{"timestamp":"2026-10-01T17:26:37+00:00","event":"contact_ai_lead_found","telegram_user_id":245675637,"telegram_message_id":700054,"contact_id":42039563,"amo_lead_id":42348055,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-01T17:26:37+00:00","event":"pipeline_check","telegram_user_id":245675637,"telegram_message_id":700054,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T17:26:37+00:00","event":"ai_request","telegram_user_id":245675637,"telegram_message_id":700054,"message":"Добрый день! У меня к сожалению затянулось с получением справки из-за отсутствия прописки в мск. Уточните, могу ли воспользоваться Месяцем бесплатной заморозки?"}
{"timestamp":"2026-10-01T17:26:41+00:00","event":"ai_response","telegram_user_id":245675637,"telegram_message_id":700054,"duration_ms":3917,"action":"ANSWER","answer":"Да, в период обучения можно воспользоваться бесплатной заморозкой суммарно до 1 месяца. Если вы ещё не использовали этот лимит полностью, заморозка возможна в оставшемся объёме."}
{"timestamp":"2026-10-01T17:26:41+00:00","event":"telegram_ai_answer_sent","telegram_user_id":245675637,"telegram_message_id":700054,"answer":"Да, в период обучения можно воспользоваться бесплатной заморозкой суммарно до 1 месяца. Если вы ещё не использовали этот лимит полностью, заморозка возможна в оставшемся объёме."}
{"timestamp":"2026-10-01T17:26:41+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":245675637,"telegram_message_id":700054}
{"timestamp":"2026-10-01T17:27:14+00:00","event":"support_mode_check","telegram_user_id":245675637,"telegram_message_id":700057,"support_mode":"HUMAN"}
{"timestamp":"2026-10-01T17:27:14+00:00","event":"ai_skipped","telegram_user_id":245675637,"telegram_message_id":700057,"reason":"support_mode_human"}
{"timestamp":"2026-10-01T17:46:17+00:00","event":"support_mode_check","telegram_user_id":1040606111,"telegram_message_id":700059,"support_mode":"AI"}
{"timestamp":"2026-10-01T17:46:17+00:00","event":"pipeline_check","telegram_user_id":1040606111,"telegram_message_id":700059,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T17:46:17+00:00","event":"ai_request","telegram_user_id":1040606111,"telegram_message_id":700059,"message":"Я выполнила все условия!"}
{"timestamp":"2026-10-01T17:46:22+00:00","event":"ai_response","telegram_user_id":1040606111,"telegram_message_id":700059,"duration_ms":4785,"action":"ANSWER","answer":"Если вы завершили 100% штатной практики, следующий этап — внутренний практический экзамен. Теория и практика не заменяют сдачу внутренних экзаменов. Вы уже сдали внутренние теоретический и практический экзамены?"}
{"timestamp":"2026-10-01T17:46:22+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1040606111,"telegram_message_id":700059,"answer":"Если вы завершили 100% штатной практики, следующий этап — внутренний практический экзамен. Теория и практика не заменяют сдачу внутренних экзаменов. Вы уже сдали внутренние теоретический и практический экзамены?"}
{"timestamp":"2026-10-01T17:46:22+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1040606111,"telegram_message_id":700059}
{"timestamp":"2026-10-01T18:58:59+00:00","event":"support_mode_check","telegram_user_id":657730680,"telegram_message_id":700089,"support_mode":"AI"}
{"timestamp":"2026-10-01T18:58:59+00:00","event":"pipeline_check","telegram_user_id":657730680,"telegram_message_id":700089,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T18:58:59+00:00","event":"ai_skipped","telegram_user_id":657730680,"telegram_message_id":700089,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T19:04:34+00:00","event":"support_mode_check","telegram_user_id":506765654,"telegram_message_id":700091,"support_mode":"AI"}
{"timestamp":"2026-10-01T19:04:34+00:00","event":"pipeline_check","telegram_user_id":506765654,"telegram_message_id":700091,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T19:04:34+00:00","event":"ai_skipped","telegram_user_id":506765654,"telegram_message_id":700091,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T19:14:13+00:00","event":"support_mode_check","telegram_user_id":222719832,"telegram_message_id":700092,"support_mode":"AI"}
{"timestamp":"2026-10-01T19:14:13+00:00","event":"pipeline_check","telegram_user_id":222719832,"telegram_message_id":700092,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T19:14:13+00:00","event":"ai_request","telegram_user_id":222719832,"telegram_message_id":700092,"message":"Здравствуйте \nПомогите мне пожалуйста найти инструктора для подготовки к внутреннему экзамену \nЯ прошел курс занятий с Сергеем Райсом, занятия закончились, но мне нужно ещё позаниматься"}
{"timestamp":"2026-10-01T19:14:19+00:00","event":"ai_response","telegram_user_id":222719832,"telegram_message_id":700092,"duration_ms":6822,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T19:14:19+00:00","event":"handoff_requested","telegram_user_id":222719832,"telegram_message_id":700092,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T19:14:19+00:00","event":"handoff_mode_changed","telegram_user_id":222719832,"telegram_message_id":700092,"first_handoff":false}
{"timestamp":"2026-10-01T19:14:20+00:00","event":"handoff_telegram_message_sent","telegram_user_id":222719832,"telegram_message_id":700092}
{"timestamp":"2026-10-01T19:14:20+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":222719832,"telegram_message_id":700092}
{"timestamp":"2026-10-01T19:33:08+00:00","event":"support_mode_check","telegram_user_id":7228444602,"telegram_message_id":700095,"support_mode":"AI"}
{"timestamp":"2026-10-01T19:33:08+00:00","event":"pipeline_missing_in_db","telegram_user_id":7228444602,"telegram_message_id":700095,"amo_lead_id":null}
{"timestamp":"2026-10-01T19:33:08+00:00","event":"legacy_leadid_check","telegram_user_id":7228444602,"telegram_message_id":700095,"legacy_leadid":"41881707"}
{"timestamp":"2026-10-01T19:33:09+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":7228444602,"telegram_message_id":700095,"amo_lead_id":41881707,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-01T19:33:09+00:00","event":"pipeline_check","telegram_user_id":7228444602,"telegram_message_id":700095,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T19:33:09+00:00","event":"ai_request","telegram_user_id":7228444602,"telegram_message_id":700095,"message":"Как записаться на экзамен по вождению и в какие дни он доступен?"}
{"timestamp":"2026-10-01T19:33:18+00:00","event":"ai_response","telegram_user_id":7228444602,"telegram_message_id":700095,"duration_ms":8631,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T19:33:18+00:00","event":"handoff_requested","telegram_user_id":7228444602,"telegram_message_id":700095,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-10-01T19:33:18+00:00","event":"handoff_telegram_message_sent","telegram_user_id":7228444602,"telegram_message_id":700095}
{"timestamp":"2026-10-01T19:33:19+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":7228444602,"telegram_message_id":700095}
{"timestamp":"2026-10-01T19:38:57+00:00","event":"support_mode_check","telegram_user_id":1170477124,"telegram_message_id":700120,"support_mode":"AI"}
{"timestamp":"2026-10-01T19:38:57+00:00","event":"pipeline_missing_in_db","telegram_user_id":1170477124,"telegram_message_id":700120,"amo_lead_id":null}
{"timestamp":"2026-10-01T19:38:57+00:00","event":"legacy_leadid_check","telegram_user_id":1170477124,"telegram_message_id":700120,"legacy_leadid":"42382963"}
{"timestamp":"2026-10-01T19:38:58+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1170477124,"telegram_message_id":700120,"contact_id":42382963,"linked_leads_count":2}
{"timestamp":"2026-10-01T19:38:58+00:00","event":"contact_lead_checked","telegram_user_id":1170477124,"telegram_message_id":700120,"contact_id":42382963,"amo_lead_id":42278277,"amo_pipeline_id":4311799}
{"timestamp":"2026-10-01T19:38:59+00:00","event":"contact_lead_checked","telegram_user_id":1170477124,"telegram_message_id":700120,"contact_id":42382963,"amo_lead_id":42326277,"amo_pipeline_id":3732193}
{"timestamp":"2026-10-01T19:38:59+00:00","event":"contact_ai_lead_found","telegram_user_id":1170477124,"telegram_message_id":700120,"contact_id":42382963,"amo_lead_id":42326277,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-01T19:38:59+00:00","event":"pipeline_check","telegram_user_id":1170477124,"telegram_message_id":700120,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T19:38:59+00:00","event":"ai_request","telegram_user_id":1170477124,"telegram_message_id":700120,"message":"в каком округе будет экзамен?"}
{"timestamp":"2026-10-01T19:39:03+00:00","event":"ai_response","telegram_user_id":1170477124,"telegram_message_id":700120,"duration_ms":3578,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T19:39:03+00:00","event":"handoff_requested","telegram_user_id":1170477124,"telegram_message_id":700120,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T19:39:03+00:00","event":"handoff_mode_changed","telegram_user_id":1170477124,"telegram_message_id":700120,"first_handoff":false}
{"timestamp":"2026-10-01T19:39:03+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1170477124,"telegram_message_id":700120}
{"timestamp":"2026-10-01T19:39:03+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1170477124,"telegram_message_id":700120}
{"timestamp":"2026-10-01T19:55:13+00:00","event":"support_mode_check","telegram_user_id":924923820,"telegram_message_id":700126,"support_mode":"AI"}
{"timestamp":"2026-10-01T19:55:13+00:00","event":"pipeline_check","telegram_user_id":924923820,"telegram_message_id":700126,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T19:55:13+00:00","event":"ai_skipped","telegram_user_id":924923820,"telegram_message_id":700126,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T20:00:47+00:00","event":"support_mode_check","telegram_user_id":1874986883,"telegram_message_id":700128,"support_mode":"AI"}
{"timestamp":"2026-10-01T20:00:47+00:00","event":"pipeline_check","telegram_user_id":1874986883,"telegram_message_id":700128,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T20:00:47+00:00","event":"ai_request","telegram_user_id":1874986883,"telegram_message_id":700128,"message":"Добрый вечер! Подскажите пожалуйста, что делать если видео не запускается, пишет звук выключен, но он включен, а дальше нельзя никак включить или что то сделать кроме как закрыть видео"}
{"timestamp":"2026-10-01T20:00:51+00:00","event":"ai_response","telegram_user_id":1874986883,"telegram_message_id":700128,"duration_ms":4252,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T20:00:51+00:00","event":"handoff_requested","telegram_user_id":1874986883,"telegram_message_id":700128,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T20:00:51+00:00","event":"handoff_mode_changed","telegram_user_id":1874986883,"telegram_message_id":700128,"first_handoff":false}
{"timestamp":"2026-10-01T20:00:52+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1874986883,"telegram_message_id":700128}
{"timestamp":"2026-10-01T20:00:52+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1874986883,"telegram_message_id":700128}
{"timestamp":"2026-10-01T20:31:51+00:00","event":"support_mode_check","telegram_user_id":5852320287,"telegram_message_id":700157,"support_mode":"AI"}
{"timestamp":"2026-10-01T20:31:51+00:00","event":"pipeline_check","telegram_user_id":5852320287,"telegram_message_id":700157,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-01T20:31:51+00:00","event":"ai_request","telegram_user_id":5852320287,"telegram_message_id":700157,"message":"3. Торговый центр Гудзон"}
{"timestamp":"2026-10-01T20:31:56+00:00","event":"ai_response","telegram_user_id":5852320287,"telegram_message_id":700157,"duration_ms":5293,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-01T20:31:56+00:00","event":"handoff_requested","telegram_user_id":5852320287,"telegram_message_id":700157,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-01T20:31:56+00:00","event":"handoff_mode_changed","telegram_user_id":5852320287,"telegram_message_id":700157,"first_handoff":false}
{"timestamp":"2026-10-01T20:31:56+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5852320287,"telegram_message_id":700157}
{"timestamp":"2026-10-01T20:31:57+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5852320287,"telegram_message_id":700157}
{"timestamp":"2026-10-02T02:59:47+00:00","event":"support_mode_check","telegram_user_id":2085802270,"telegram_message_id":700184,"support_mode":"AI"}
{"timestamp":"2026-10-02T02:59:47+00:00","event":"pipeline_check","telegram_user_id":2085802270,"telegram_message_id":700184,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T02:59:47+00:00","event":"ai_request","telegram_user_id":2085802270,"telegram_message_id":700184,"message":"Здравствуйте. Ждала вчера логин и пароль чтобы приступить к обучению"}
{"timestamp":"2026-10-02T03:00:01+00:00","event":"ai_response","telegram_user_id":2085802270,"telegram_message_id":700184,"duration_ms":13503,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T03:00:01+00:00","event":"handoff_requested","telegram_user_id":2085802270,"telegram_message_id":700184,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-10-02T04:47:20+00:00","event":"ai_request","telegram_user_id":3551766,"telegram_message_id":700187,"message":"Доброе утро, инструктор сегодня написал утром перед занятием, что заболел и попросил отменить \nМожно с меня не списывать сегодняшнее занятие?"}
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{"timestamp":"2026-10-02T05:07:22+00:00","event":"ai_request","telegram_user_id":340757108,"telegram_message_id":700190,"message":"Добрый день , можно сменить инструктора ?"}
{"timestamp":"2026-10-02T05:09:22+00:00","event":"ai_error","telegram_user_id":340757108,"telegram_message_id":700190,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
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{"timestamp":"2026-10-02T05:24:37+00:00","event":"support_mode_check","telegram_user_id":120235226,"telegram_message_id":700193,"support_mode":"AI"}
{"timestamp":"2026-10-02T05:24:37+00:00","event":"pipeline_check","telegram_user_id":120235226,"telegram_message_id":700193,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T05:24:37+00:00","event":"ai_request","telegram_user_id":120235226,"telegram_message_id":700193,"message":"Откройте пожалуйста еще раз теоретическое тестирование, не успела приступить на неделе"}
{"timestamp":"2026-10-02T05:24:48+00:00","event":"ai_response","telegram_user_id":120235226,"telegram_message_id":700193,"duration_ms":11132,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T05:24:48+00:00","event":"handoff_requested","telegram_user_id":120235226,"telegram_message_id":700193,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-10-02T05:46:20+00:00","event":"support_mode_check","telegram_user_id":794438926,"telegram_message_id":700200,"support_mode":"AI"}
{"timestamp":"2026-10-02T05:46:20+00:00","event":"pipeline_check","telegram_user_id":794438926,"telegram_message_id":700200,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T05:46:20+00:00","event":"ai_request","telegram_user_id":794438926,"telegram_message_id":700200,"message":"Добрый день,я откатала все занятия,хотела бы записаться на внутренний экзамен по  вождению"}
{"timestamp":"2026-10-02T05:46:28+00:00","event":"ai_response","telegram_user_id":794438926,"telegram_message_id":700200,"duration_ms":7891,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T05:46:28+00:00","event":"handoff_requested","telegram_user_id":794438926,"telegram_message_id":700200,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-10-02T06:14:59+00:00","event":"support_mode_check","telegram_user_id":467988698,"telegram_message_id":700204,"support_mode":"AI"}
{"timestamp":"2026-10-02T06:14:59+00:00","event":"pipeline_check","telegram_user_id":467988698,"telegram_message_id":700204,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T06:14:59+00:00","event":"ai_request","telegram_user_id":467988698,"telegram_message_id":700204,"message":"Здравствуйте! Уже готовы мои документы? По факту я жду их больше месяца)"}
{"timestamp":"2026-10-02T06:15:05+00:00","event":"ai_response","telegram_user_id":467988698,"telegram_message_id":700204,"duration_ms":6131,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T06:15:05+00:00","event":"handoff_requested","telegram_user_id":467988698,"telegram_message_id":700204,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-10-02T06:25:46+00:00","event":"ai_skipped","telegram_user_id":6827200595,"telegram_message_id":700212,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T06:28:45+00:00","event":"support_mode_check","telegram_user_id":644605282,"telegram_message_id":700214,"support_mode":"AI"}
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{"timestamp":"2026-10-02T06:28:45+00:00","event":"ai_request","telegram_user_id":644605282,"telegram_message_id":700214,"message":"Здравствуйте, не нашла \n\nЕсть там доп инструктор, но я ни в чат, ни в телеграм перейти не могу, пишет такого пользователя не существует"}
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{"timestamp":"2026-10-02T06:32:05+00:00","event":"support_mode_check","telegram_user_id":6713676790,"telegram_message_id":700219,"support_mode":"AI"}
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{"timestamp":"2026-10-02T06:32:09+00:00","event":"contact_lead_checked","telegram_user_id":6713676790,"telegram_message_id":700219,"contact_id":41920809,"amo_lead_id":41923247,"amo_pipeline_id":3732193}
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{"timestamp":"2026-10-02T06:32:09+00:00","event":"ai_request","telegram_user_id":6713676790,"telegram_message_id":700219,"message":"Здравствуйте перенесите платеж на конец ноября"}
{"timestamp":"2026-10-02T06:32:22+00:00","event":"ai_response","telegram_user_id":6713676790,"telegram_message_id":700219,"duration_ms":13520,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T06:32:22+00:00","event":"handoff_requested","telegram_user_id":6713676790,"telegram_message_id":700219,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-10-02T06:32:23+00:00","event":"handoff_telegram_message_sent","telegram_user_id":6713676790,"telegram_message_id":700219}
{"timestamp":"2026-10-02T06:32:23+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":6713676790,"telegram_message_id":700219}
{"timestamp":"2026-10-02T06:38:21+00:00","event":"support_mode_check","telegram_user_id":1623284390,"telegram_message_id":700222,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T06:38:21+00:00","event":"ai_skipped","telegram_user_id":1623284390,"telegram_message_id":700222,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T06:41:10+00:00","event":"support_mode_check","telegram_user_id":5003789119,"telegram_message_id":700225,"support_mode":"AI"}
{"timestamp":"2026-10-02T06:41:10+00:00","event":"pipeline_check","telegram_user_id":5003789119,"telegram_message_id":700225,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T06:41:10+00:00","event":"ai_request","telegram_user_id":5003789119,"telegram_message_id":700225,"message":"Добрый день. Можно ещё раз продлить срок обучения. Не успеваю я("}
{"timestamp":"2026-10-02T06:43:10+00:00","event":"ai_error","telegram_user_id":5003789119,"telegram_message_id":700225,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-10-02T06:43:10+00:00","event":"ai_error_handoff_sent","telegram_user_id":5003789119,"telegram_message_id":700225}
{"timestamp":"2026-10-02T07:01:42+00:00","event":"support_mode_check","telegram_user_id":6396018231,"telegram_message_id":700234,"support_mode":"AI"}
{"timestamp":"2026-10-02T07:01:42+00:00","event":"pipeline_check","telegram_user_id":6396018231,"telegram_message_id":700234,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T07:01:42+00:00","event":"ai_skipped","telegram_user_id":6396018231,"telegram_message_id":700234,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T07:05:47+00:00","event":"support_mode_check","telegram_user_id":7098083510,"telegram_message_id":700239,"support_mode":"AI"}
{"timestamp":"2026-10-02T07:05:47+00:00","event":"pipeline_check","telegram_user_id":7098083510,"telegram_message_id":700239,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T07:05:47+00:00","event":"ai_skipped","telegram_user_id":7098083510,"telegram_message_id":700239,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T07:14:30+00:00","event":"support_mode_check","telegram_user_id":1067826044,"telegram_message_id":700247,"support_mode":"AI"}
{"timestamp":"2026-10-02T07:14:30+00:00","event":"pipeline_missing_in_db","telegram_user_id":1067826044,"telegram_message_id":700247,"amo_lead_id":null}
{"timestamp":"2026-10-02T07:14:30+00:00","event":"legacy_leadid_check","telegram_user_id":1067826044,"telegram_message_id":700247,"legacy_leadid":"41675651"}
{"timestamp":"2026-10-02T07:14:32+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1067826044,"telegram_message_id":700247,"contact_id":41675651,"linked_leads_count":2}
{"timestamp":"2026-10-02T07:14:32+00:00","event":"contact_lead_checked","telegram_user_id":1067826044,"telegram_message_id":700247,"contact_id":41675651,"amo_lead_id":41415875,"amo_pipeline_id":4311799}
{"timestamp":"2026-10-02T07:14:33+00:00","event":"contact_lead_checked","telegram_user_id":1067826044,"telegram_message_id":700247,"contact_id":41675651,"amo_lead_id":41448381,"amo_pipeline_id":3732193}
{"timestamp":"2026-10-02T07:14:33+00:00","event":"contact_ai_lead_found","telegram_user_id":1067826044,"telegram_message_id":700247,"contact_id":41675651,"amo_lead_id":41448381,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-02T07:14:33+00:00","event":"pipeline_check","telegram_user_id":1067826044,"telegram_message_id":700247,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T07:14:33+00:00","event":"ai_request","telegram_user_id":1067826044,"telegram_message_id":700247,"message":"Доброе утро, сдал внутренний экзамен, инструктор сказал написать сюда"}
{"timestamp":"2026-10-02T07:14:46+00:00","event":"ai_response","telegram_user_id":1067826044,"telegram_message_id":700247,"duration_ms":13353,"action":"ANSWER","answer":"Если вы сдали оба внутренних экзамена и внесли полную оплату, следующий этап — выбрать, как сдавать ГИБДД: с автошколой или самостоятельно. Если сдан только внутренний практический экзамен, уточните, сдана ли внутренняя теория."}
{"timestamp":"2026-10-02T07:14:47+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1067826044,"telegram_message_id":700247,"answer":"Если вы сдали оба внутренних экзамена и внесли полную оплату, следующий этап — выбрать, как сдавать ГИБДД: с автошколой или самостоятельно. Если сдан только внутренний практический экзамен, уточните, сдана ли внутренняя теория."}
{"timestamp":"2026-10-02T07:14:47+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1067826044,"telegram_message_id":700247}
{"timestamp":"2026-10-02T07:15:29+00:00","event":"support_mode_check","telegram_user_id":1067826044,"telegram_message_id":700250,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T07:15:29+00:00","event":"ai_skipped","telegram_user_id":1067826044,"telegram_message_id":700250,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T07:19:17+00:00","event":"support_mode_check","telegram_user_id":5228224273,"telegram_message_id":700252,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T07:19:17+00:00","event":"ai_skipped","telegram_user_id":5228224273,"telegram_message_id":700252,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T07:21:20+00:00","event":"support_mode_check","telegram_user_id":2090361755,"telegram_message_id":700253,"support_mode":"AI"}
{"timestamp":"2026-10-02T07:21:20+00:00","event":"pipeline_missing_in_db","telegram_user_id":2090361755,"telegram_message_id":700253,"amo_lead_id":null}
{"timestamp":"2026-10-02T07:21:20+00:00","event":"legacy_leadid_check","telegram_user_id":2090361755,"telegram_message_id":700253,"legacy_leadid":"42570419"}
{"timestamp":"2026-10-02T07:21:22+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":2090361755,"telegram_message_id":700253,"amo_lead_id":42570419,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-02T07:21:22+00:00","event":"pipeline_check","telegram_user_id":2090361755,"telegram_message_id":700253,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T07:21:22+00:00","event":"ai_request","telegram_user_id":2090361755,"telegram_message_id":700253,"message":"Добрый день, не могу записаться на вождение, что делать?"}
{"timestamp":"2026-10-02T07:21:31+00:00","event":"ai_response","telegram_user_id":2090361755,"telegram_message_id":700253,"duration_ms":9400,"action":"ANSWER","answer":"Посмотрите карту автодромов, выберите несколько удобных станций метро и отправьте их в чат. После этого вам назначат инструктора, а график занятий вы согласуете с ним."}
{"timestamp":"2026-10-02T07:21:33+00:00","event":"telegram_ai_answer_sent","telegram_user_id":2090361755,"telegram_message_id":700253,"answer":"Посмотрите карту автодромов, выберите несколько удобных станций метро и отправьте их в чат. После этого вам назначат инструктора, а график занятий вы согласуете с ним."}
{"timestamp":"2026-10-02T07:21:33+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":2090361755,"telegram_message_id":700253}
{"timestamp":"2026-10-02T07:35:48+00:00","event":"support_mode_check","telegram_user_id":5003789119,"telegram_message_id":700266,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T07:35:48+00:00","event":"ai_skipped","telegram_user_id":5003789119,"telegram_message_id":700266,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T07:41:12+00:00","event":"support_mode_check","telegram_user_id":6396018231,"telegram_message_id":700269,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T07:41:12+00:00","event":"ai_skipped","telegram_user_id":6396018231,"telegram_message_id":700269,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T07:48:18+00:00","event":"support_mode_check","telegram_user_id":245675637,"telegram_message_id":700273,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T07:48:18+00:00","event":"ai_skipped","telegram_user_id":245675637,"telegram_message_id":700273,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T07:51:31+00:00","event":"support_mode_check","telegram_user_id":7098083510,"telegram_message_id":700277,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T07:51:31+00:00","event":"ai_skipped","telegram_user_id":7098083510,"telegram_message_id":700277,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T07:55:55+00:00","event":"support_mode_check","telegram_user_id":1005683357,"telegram_message_id":700281,"support_mode":"AI"}
{"timestamp":"2026-10-02T07:55:55+00:00","event":"pipeline_check","telegram_user_id":1005683357,"telegram_message_id":700281,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T07:55:55+00:00","event":"ai_request","telegram_user_id":1005683357,"telegram_message_id":700281,"message":"Добрый день! Уже 2 недели прошло, номер так и не получила"}
{"timestamp":"2026-10-02T07:55:58+00:00","event":"ai_response","telegram_user_id":1005683357,"telegram_message_id":700281,"duration_ms":3051,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T07:55:58+00:00","event":"handoff_requested","telegram_user_id":1005683357,"telegram_message_id":700281,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-02T07:55:58+00:00","event":"handoff_mode_changed","telegram_user_id":1005683357,"telegram_message_id":700281,"first_handoff":false}
{"timestamp":"2026-10-02T07:55:58+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1005683357,"telegram_message_id":700281}
{"timestamp":"2026-10-02T07:55:58+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1005683357,"telegram_message_id":700281}
{"timestamp":"2026-10-02T07:57:10+00:00","event":"support_mode_check","telegram_user_id":7098083510,"telegram_message_id":700285,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T07:57:10+00:00","event":"ai_skipped","telegram_user_id":7098083510,"telegram_message_id":700285,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T08:00:28+00:00","event":"support_mode_check","telegram_user_id":170595815,"telegram_message_id":700298,"support_mode":"AI"}
{"timestamp":"2026-10-02T08:00:28+00:00","event":"pipeline_missing_in_db","telegram_user_id":170595815,"telegram_message_id":700298,"amo_lead_id":"43170257"}
{"timestamp":"2026-10-02T08:00:30+00:00","event":"pipeline_fetched_from_amocrm","telegram_user_id":170595815,"telegram_message_id":700298,"amo_lead_id":"43170257","amo_pipeline_id":4311799}
{"timestamp":"2026-10-02T08:00:30+00:00","event":"pipeline_saved_to_db","telegram_user_id":170595815,"telegram_message_id":700298,"amo_pipeline_id":4311799,"saved":true}
{"timestamp":"2026-10-02T08:00:30+00:00","event":"pipeline_check","telegram_user_id":170595815,"telegram_message_id":700298,"amo_pipeline_id":4311799,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T08:00:30+00:00","event":"ai_skipped","telegram_user_id":170595815,"telegram_message_id":700298,"reason":"wrong_pipeline","amo_pipeline_id":4311799,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T08:02:16+00:00","event":"support_mode_check","telegram_user_id":924923820,"telegram_message_id":700300,"support_mode":"AI"}
{"timestamp":"2026-10-02T08:02:16+00:00","event":"pipeline_check","telegram_user_id":924923820,"telegram_message_id":700300,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T08:02:16+00:00","event":"ai_skipped","telegram_user_id":924923820,"telegram_message_id":700300,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T08:04:02+00:00","event":"support_mode_check","telegram_user_id":7156372658,"telegram_message_id":700302,"support_mode":"AI"}
{"timestamp":"2026-10-02T08:04:02+00:00","event":"pipeline_check","telegram_user_id":7156372658,"telegram_message_id":700302,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T08:04:02+00:00","event":"ai_request","telegram_user_id":7156372658,"telegram_message_id":700302,"message":"Ну что такое, я ещё жду ответ.\nХотел бы поменять инструктора\nМне прост перестала подходить локация, достаточно долго ездить"}
{"timestamp":"2026-10-02T08:04:41+00:00","event":"ai_response","telegram_user_id":7156372658,"telegram_message_id":700302,"duration_ms":39622,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T08:04:41+00:00","event":"handoff_requested","telegram_user_id":7156372658,"telegram_message_id":700302,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-02T08:04:41+00:00","event":"handoff_mode_changed","telegram_user_id":7156372658,"telegram_message_id":700302,"first_handoff":true}
{"timestamp":"2026-10-02T08:04:41+00:00","event":"sensei_prepare","telegram_user_id":7156372658,"telegram_message_id":700302,"amo_lead_id":"40402919"}
{"timestamp":"2026-10-02T08:04:42+00:00","event":"sensei_started","telegram_user_id":7156372658,"telegram_message_id":700302,"amo_lead_id":"40402919","result":true}
{"timestamp":"2026-10-02T08:04:42+00:00","event":"handoff_telegram_message_sent","telegram_user_id":7156372658,"telegram_message_id":700302}
{"timestamp":"2026-10-02T08:04:42+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":7156372658,"telegram_message_id":700302}
{"timestamp":"2026-10-02T08:06:37+00:00","event":"support_mode_check","telegram_user_id":894415024,"telegram_message_id":700308,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T08:06:37+00:00","event":"ai_skipped","telegram_user_id":894415024,"telegram_message_id":700308,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T08:10:25+00:00","event":"support_mode_check","telegram_user_id":6827200595,"telegram_message_id":700310,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T08:10:25+00:00","event":"ai_skipped","telegram_user_id":6827200595,"telegram_message_id":700310,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T08:10:37+00:00","event":"support_mode_check","telegram_user_id":6827200595,"telegram_message_id":700313,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T08:10:37+00:00","event":"ai_skipped","telegram_user_id":6827200595,"telegram_message_id":700313,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T08:11:09+00:00","event":"support_mode_check","telegram_user_id":2090361755,"telegram_message_id":700317,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T08:11:09+00:00","event":"ai_skipped","telegram_user_id":2090361755,"telegram_message_id":700317,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T08:11:35+00:00","event":"support_mode_check","telegram_user_id":1005683357,"telegram_message_id":700319,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T08:11:35+00:00","event":"ai_skipped","telegram_user_id":1005683357,"telegram_message_id":700319,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T08:13:32+00:00","event":"support_mode_check","telegram_user_id":924923820,"telegram_message_id":700329,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T08:13:32+00:00","event":"ai_skipped","telegram_user_id":924923820,"telegram_message_id":700329,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T08:20:58+00:00","event":"support_mode_check","telegram_user_id":1475562141,"telegram_message_id":700340,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T08:20:58+00:00","event":"ai_skipped","telegram_user_id":1475562141,"telegram_message_id":700340,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T08:22:21+00:00","event":"support_mode_check","telegram_user_id":997643292,"telegram_message_id":700343,"support_mode":"AI"}
{"timestamp":"2026-10-02T08:22:21+00:00","event":"pipeline_missing_in_db","telegram_user_id":997643292,"telegram_message_id":700343,"amo_lead_id":null}
{"timestamp":"2026-10-02T08:22:21+00:00","event":"legacy_leadid_check","telegram_user_id":997643292,"telegram_message_id":700343,"legacy_leadid":"41783073"}
{"timestamp":"2026-10-02T08:22:22+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":997643292,"telegram_message_id":700343,"amo_lead_id":41783073,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-02T08:22:22+00:00","event":"pipeline_check","telegram_user_id":997643292,"telegram_message_id":700343,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T08:22:22+00:00","event":"ai_request","telegram_user_id":997643292,"telegram_message_id":700343,"message":"здравствуйте! подскажите, пожалуйста, как сдается экзамен по теории в автошколе?"}
{"timestamp":"2026-10-02T08:22:42+00:00","event":"ai_response","telegram_user_id":997643292,"telegram_message_id":700343,"duration_ms":19489,"action":"ANSWER","answer":"Внутренний теоретический экзамен сдаётся дистанционно — в приложении или веб-версии.\n\nУсловия:\n- теория должна быть пройдена на 100%;\n- 80 вопросов;\n- на выполнение даётся 1 час;\n- при 3 ошибках экзамен считается не сданным.\n\nЕсли не сдали, повторную попытку можно запросить у поддержки через 5 дней. Количество попыток не ограничено, пересдачи бесплатные."}
{"timestamp":"2026-10-02T08:22:43+00:00","event":"telegram_ai_answer_sent","telegram_user_id":997643292,"telegram_message_id":700343,"answer":"Внутренний теоретический экзамен сдаётся дистанционно — в приложении или веб-версии.\n\nУсловия:\n- теория должна быть пройдена на 100%;\n- 80 вопросов;\n- на выполнение даётся 1 час;\n- при 3 ошибках экзамен считается не сданным.\n\nЕсли не сдали, повторную попытку можно запросить у поддержки через 5 дней. Количество попыток не ограничено, пересдачи бесплатные."}
{"timestamp":"2026-10-02T08:22:43+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":997643292,"telegram_message_id":700343}
{"timestamp":"2026-10-02T08:25:12+00:00","event":"support_mode_check","telegram_user_id":1630867148,"telegram_message_id":700349,"support_mode":"AI"}
{"timestamp":"2026-10-02T08:25:12+00:00","event":"pipeline_missing_in_db","telegram_user_id":1630867148,"telegram_message_id":700349,"amo_lead_id":null}
{"timestamp":"2026-10-02T08:25:12+00:00","event":"legacy_leadid_check","telegram_user_id":1630867148,"telegram_message_id":700349,"legacy_leadid":"42358585"}
{"timestamp":"2026-10-02T08:25:14+00:00","event":"legacy_contact_fetch_error","telegram_user_id":1630867148,"telegram_message_id":700349,"contact_id":42358585,"http_code":204,"curl_error":""}
{"timestamp":"2026-10-02T08:25:14+00:00","event":"pipeline_check","telegram_user_id":1630867148,"telegram_message_id":700349,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T08:25:14+00:00","event":"ai_skipped","telegram_user_id":1630867148,"telegram_message_id":700349,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T08:25:33+00:00","event":"support_mode_check","telegram_user_id":924923820,"telegram_message_id":700354,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T08:25:33+00:00","event":"ai_skipped","telegram_user_id":924923820,"telegram_message_id":700354,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T08:26:42+00:00","event":"support_mode_check","telegram_user_id":6827200595,"telegram_message_id":700355,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T08:26:42+00:00","event":"ai_skipped","telegram_user_id":6827200595,"telegram_message_id":700355,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T08:30:12+00:00","event":"support_mode_check","telegram_user_id":6827200595,"telegram_message_id":700363,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T08:30:12+00:00","event":"ai_skipped","telegram_user_id":6827200595,"telegram_message_id":700363,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T08:31:45+00:00","event":"support_mode_check","telegram_user_id":894415024,"telegram_message_id":700369,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T08:31:45+00:00","event":"ai_skipped","telegram_user_id":894415024,"telegram_message_id":700369,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T08:32:12+00:00","event":"support_mode_check","telegram_user_id":6827200595,"telegram_message_id":700371,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T08:32:12+00:00","event":"ai_skipped","telegram_user_id":6827200595,"telegram_message_id":700371,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T08:33:11+00:00","event":"support_mode_check","telegram_user_id":879329969,"telegram_message_id":700376,"support_mode":"AI"}
{"timestamp":"2026-10-02T08:33:11+00:00","event":"pipeline_check","telegram_user_id":879329969,"telegram_message_id":700376,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T08:33:11+00:00","event":"ai_request","telegram_user_id":879329969,"telegram_message_id":700376,"message":"Добрый день! Вернётесь с ответом тут? Или на следующей неделе к вам постучаться?"}
{"timestamp":"2026-10-02T08:33:21+00:00","event":"ai_response","telegram_user_id":879329969,"telegram_message_id":700376,"duration_ms":9792,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T08:33:21+00:00","event":"handoff_requested","telegram_user_id":879329969,"telegram_message_id":700376,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-02T08:33:21+00:00","event":"handoff_mode_changed","telegram_user_id":879329969,"telegram_message_id":700376,"first_handoff":true}
{"timestamp":"2026-10-02T08:33:21+00:00","event":"sensei_prepare","telegram_user_id":879329969,"telegram_message_id":700376,"amo_lead_id":"39759911"}
{"timestamp":"2026-10-02T08:33:21+00:00","event":"sensei_started","telegram_user_id":879329969,"telegram_message_id":700376,"amo_lead_id":"39759911","result":true}
{"timestamp":"2026-10-02T08:33:21+00:00","event":"handoff_telegram_message_sent","telegram_user_id":879329969,"telegram_message_id":700376}
{"timestamp":"2026-10-02T08:33:21+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":879329969,"telegram_message_id":700376}
{"timestamp":"2026-10-02T08:33:22+00:00","event":"support_mode_check","telegram_user_id":6827200595,"telegram_message_id":700377,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T08:33:22+00:00","event":"ai_skipped","telegram_user_id":6827200595,"telegram_message_id":700377,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T08:34:57+00:00","event":"support_mode_check","telegram_user_id":530339478,"telegram_message_id":700381,"support_mode":"AI"}
{"timestamp":"2026-10-02T08:34:57+00:00","event":"pipeline_check","telegram_user_id":530339478,"telegram_message_id":700381,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T08:34:57+00:00","event":"ai_skipped","telegram_user_id":530339478,"telegram_message_id":700381,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T08:36:58+00:00","event":"support_mode_check","telegram_user_id":879329969,"telegram_message_id":700388,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T08:36:58+00:00","event":"ai_skipped","telegram_user_id":879329969,"telegram_message_id":700388,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T08:41:11+00:00","event":"support_mode_check","telegram_user_id":6827200595,"telegram_message_id":700393,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T08:41:11+00:00","event":"ai_skipped","telegram_user_id":6827200595,"telegram_message_id":700393,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T08:41:20+00:00","event":"support_mode_check","telegram_user_id":6827200595,"telegram_message_id":700394,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T08:41:20+00:00","event":"ai_skipped","telegram_user_id":6827200595,"telegram_message_id":700394,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T08:46:51+00:00","event":"support_mode_check","telegram_user_id":866162026,"telegram_message_id":700415,"support_mode":"AI"}
{"timestamp":"2026-10-02T08:46:51+00:00","event":"pipeline_missing_in_db","telegram_user_id":866162026,"telegram_message_id":700415,"amo_lead_id":null}
{"timestamp":"2026-10-02T08:46:51+00:00","event":"legacy_leadid_check","telegram_user_id":866162026,"telegram_message_id":700415,"legacy_leadid":"42572597"}
{"timestamp":"2026-10-02T08:46:52+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":866162026,"telegram_message_id":700415,"contact_id":42572597,"linked_leads_count":2}
{"timestamp":"2026-10-02T08:46:53+00:00","event":"contact_lead_checked","telegram_user_id":866162026,"telegram_message_id":700415,"contact_id":42572597,"amo_lead_id":42497955,"amo_pipeline_id":4311799}
{"timestamp":"2026-10-02T08:46:53+00:00","event":"contact_lead_checked","telegram_user_id":866162026,"telegram_message_id":700415,"contact_id":42572597,"amo_lead_id":42538081,"amo_pipeline_id":3732193}
{"timestamp":"2026-10-02T08:46:53+00:00","event":"contact_ai_lead_found","telegram_user_id":866162026,"telegram_message_id":700415,"contact_id":42572597,"amo_lead_id":42538081,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-02T08:46:53+00:00","event":"pipeline_check","telegram_user_id":866162026,"telegram_message_id":700415,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T08:46:53+00:00","event":"ai_request","telegram_user_id":866162026,"telegram_message_id":700415,"message":"Здравствуйте! Можно ли получить копию договора об обучении?"}
{"timestamp":"2026-10-02T08:47:00+00:00","event":"ai_response","telegram_user_id":866162026,"telegram_message_id":700415,"duration_ms":6327,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T08:47:00+00:00","event":"handoff_requested","telegram_user_id":866162026,"telegram_message_id":700415,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-02T08:47:00+00:00","event":"handoff_mode_changed","telegram_user_id":866162026,"telegram_message_id":700415,"first_handoff":true}
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{"timestamp":"2026-10-02T09:39:31+00:00","event":"ai_response","telegram_user_id":169880427,"telegram_message_id":700521,"duration_ms":6032,"action":"ANSWER","answer":"После 50% теории можно начать практику, если предоставлен оригинал медсправки 003-В/у; при рассрочке также должен быть оплачен третий взнос. Срок зависит от выполнения этих условий."}
{"timestamp":"2026-10-02T09:39:31+00:00","event":"telegram_ai_answer_sent","telegram_user_id":169880427,"telegram_message_id":700521,"answer":"После 50% теории можно начать практику, если предоставлен оригинал медсправки 003-В/у; при рассрочке также должен быть оплачен третий взнос. Срок зависит от выполнения этих условий."}
{"timestamp":"2026-10-02T09:39:31+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":169880427,"telegram_message_id":700521}
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{"timestamp":"2026-10-02T09:40:28+00:00","event":"pipeline_missing_in_db","telegram_user_id":5844680583,"telegram_message_id":700524,"amo_lead_id":null}
{"timestamp":"2026-10-02T09:40:28+00:00","event":"legacy_leadid_check","telegram_user_id":5844680583,"telegram_message_id":700524,"legacy_leadid":"12191"}
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{"timestamp":"2026-10-02T09:40:31+00:00","event":"pipeline_check","telegram_user_id":5844680583,"telegram_message_id":700524,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T09:40:31+00:00","event":"ai_skipped","telegram_user_id":5844680583,"telegram_message_id":700524,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T09:40:59+00:00","event":"support_mode_check","telegram_user_id":772024153,"telegram_message_id":700525,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T09:40:59+00:00","event":"ai_skipped","telegram_user_id":772024153,"telegram_message_id":700525,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T09:45:09+00:00","event":"support_mode_check","telegram_user_id":6101290355,"telegram_message_id":700529,"support_mode":"AI"}
{"timestamp":"2026-10-02T09:45:09+00:00","event":"pipeline_check","telegram_user_id":6101290355,"telegram_message_id":700529,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T09:45:09+00:00","event":"ai_request","telegram_user_id":6101290355,"telegram_message_id":700529,"message":"Добрый день"}
{"timestamp":"2026-10-02T09:45:11+00:00","event":"ai_response","telegram_user_id":6101290355,"telegram_message_id":700529,"duration_ms":2464,"action":"ANSWER","answer":"Добрый день! Чем можем помочь?"}
{"timestamp":"2026-10-02T09:45:12+00:00","event":"telegram_ai_answer_sent","telegram_user_id":6101290355,"telegram_message_id":700529,"answer":"Добрый день! Чем можем помочь?"}
{"timestamp":"2026-10-02T09:45:12+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":6101290355,"telegram_message_id":700529}
{"timestamp":"2026-10-02T09:45:23+00:00","event":"support_mode_check","telegram_user_id":6101290355,"telegram_message_id":700532,"support_mode":"AI"}
{"timestamp":"2026-10-02T09:45:23+00:00","event":"pipeline_check","telegram_user_id":6101290355,"telegram_message_id":700532,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T09:45:23+00:00","event":"ai_request","telegram_user_id":6101290355,"telegram_message_id":700532,"message":"Просьба заменить инструктора и актуальными назначить площадки: Бабушкинская и ВДНХ"}
{"timestamp":"2026-10-02T09:45:27+00:00","event":"ai_response","telegram_user_id":6101290355,"telegram_message_id":700532,"duration_ms":3985,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T09:45:27+00:00","event":"handoff_requested","telegram_user_id":6101290355,"telegram_message_id":700532,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-02T09:45:27+00:00","event":"handoff_mode_changed","telegram_user_id":6101290355,"telegram_message_id":700532,"first_handoff":true}
{"timestamp":"2026-10-02T09:45:27+00:00","event":"sensei_prepare","telegram_user_id":6101290355,"telegram_message_id":700532,"amo_lead_id":"42481579"}
{"timestamp":"2026-10-02T09:45:27+00:00","event":"sensei_started","telegram_user_id":6101290355,"telegram_message_id":700532,"amo_lead_id":"42481579","result":true}
{"timestamp":"2026-10-02T09:45:28+00:00","event":"handoff_telegram_message_sent","telegram_user_id":6101290355,"telegram_message_id":700532}
{"timestamp":"2026-10-02T09:45:28+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":6101290355,"telegram_message_id":700532}
{"timestamp":"2026-10-02T09:45:35+00:00","event":"support_mode_check","telegram_user_id":6101290355,"telegram_message_id":700537,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T09:45:35+00:00","event":"ai_skipped","telegram_user_id":6101290355,"telegram_message_id":700537,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T09:47:45+00:00","event":"support_mode_check","telegram_user_id":1102920800,"telegram_message_id":700539,"support_mode":"AI"}
{"timestamp":"2026-10-02T09:47:45+00:00","event":"pipeline_missing_in_db","telegram_user_id":1102920800,"telegram_message_id":700539,"amo_lead_id":null}
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{"timestamp":"2026-10-02T09:47:47+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1102920800,"telegram_message_id":700539,"contact_id":40252945,"linked_leads_count":2}
{"timestamp":"2026-10-02T09:47:47+00:00","event":"contact_lead_checked","telegram_user_id":1102920800,"telegram_message_id":700539,"contact_id":40252945,"amo_lead_id":40647723,"amo_pipeline_id":4311799}
{"timestamp":"2026-10-02T09:47:48+00:00","event":"contact_lead_checked","telegram_user_id":1102920800,"telegram_message_id":700539,"contact_id":40252945,"amo_lead_id":40713391,"amo_pipeline_id":3732193}
{"timestamp":"2026-10-02T09:47:48+00:00","event":"contact_ai_lead_found","telegram_user_id":1102920800,"telegram_message_id":700539,"contact_id":40252945,"amo_lead_id":40713391,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-02T09:47:48+00:00","event":"pipeline_check","telegram_user_id":1102920800,"telegram_message_id":700539,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T09:47:48+00:00","event":"ai_request","telegram_user_id":1102920800,"telegram_message_id":700539,"message":"Здравствуйте! Можно ли сегодня завезти документы в автошколу?"}
{"timestamp":"2026-10-02T09:47:55+00:00","event":"ai_response","telegram_user_id":1102920800,"telegram_message_id":700539,"duration_ms":7344,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T09:47:55+00:00","event":"handoff_requested","telegram_user_id":1102920800,"telegram_message_id":700539,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-02T09:47:55+00:00","event":"handoff_mode_changed","telegram_user_id":1102920800,"telegram_message_id":700539,"first_handoff":true}
{"timestamp":"2026-10-02T09:47:55+00:00","event":"sensei_prepare","telegram_user_id":1102920800,"telegram_message_id":700539,"amo_lead_id":"40713391"}
{"timestamp":"2026-10-02T09:47:56+00:00","event":"sensei_started","telegram_user_id":1102920800,"telegram_message_id":700539,"amo_lead_id":"40713391","result":true}
{"timestamp":"2026-10-02T09:47:57+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1102920800,"telegram_message_id":700539}
{"timestamp":"2026-10-02T09:47:57+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1102920800,"telegram_message_id":700539}
{"timestamp":"2026-10-02T09:47:57+00:00","event":"support_mode_check","telegram_user_id":1102920800,"telegram_message_id":700540,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T09:47:57+00:00","event":"ai_skipped","telegram_user_id":1102920800,"telegram_message_id":700540,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T09:48:56+00:00","event":"support_mode_check","telegram_user_id":1102920800,"telegram_message_id":700544,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T09:48:56+00:00","event":"ai_skipped","telegram_user_id":1102920800,"telegram_message_id":700544,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T09:50:38+00:00","event":"support_mode_check","telegram_user_id":6101290355,"telegram_message_id":700547,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T09:50:38+00:00","event":"ai_skipped","telegram_user_id":6101290355,"telegram_message_id":700547,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T09:51:05+00:00","event":"support_mode_check","telegram_user_id":6101290355,"telegram_message_id":700548,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T09:51:05+00:00","event":"ai_skipped","telegram_user_id":6101290355,"telegram_message_id":700548,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T09:51:07+00:00","event":"support_mode_check","telegram_user_id":169880427,"telegram_message_id":700549,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T09:51:07+00:00","event":"ai_skipped","telegram_user_id":169880427,"telegram_message_id":700549,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T09:51:28+00:00","event":"support_mode_check","telegram_user_id":169880427,"telegram_message_id":700550,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T09:51:28+00:00","event":"ai_skipped","telegram_user_id":169880427,"telegram_message_id":700550,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T09:52:40+00:00","event":"support_mode_check","telegram_user_id":6101290355,"telegram_message_id":700553,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T09:52:40+00:00","event":"ai_skipped","telegram_user_id":6101290355,"telegram_message_id":700553,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T09:54:36+00:00","event":"support_mode_check","telegram_user_id":169880427,"telegram_message_id":700557,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T09:54:36+00:00","event":"ai_skipped","telegram_user_id":169880427,"telegram_message_id":700557,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T09:56:43+00:00","event":"support_mode_check","telegram_user_id":5147657996,"telegram_message_id":700566,"support_mode":"AI"}
{"timestamp":"2026-10-02T09:56:43+00:00","event":"pipeline_check","telegram_user_id":5147657996,"telegram_message_id":700566,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T09:56:43+00:00","event":"ai_request","telegram_user_id":5147657996,"telegram_message_id":700566,"message":"Здравствуйте, подскажите пожалуйста, у меня вопрос по поводу договора. Договор заканчивается после сдачи экзаменов ГАИ? Или же после сдачи внутренних экзаменов?"}
{"timestamp":"2026-10-02T09:56:43+00:00","event":"support_mode_check","telegram_user_id":5844680583,"telegram_message_id":700567,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T09:56:43+00:00","event":"ai_skipped","telegram_user_id":5844680583,"telegram_message_id":700567,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T09:57:01+00:00","event":"ai_response","telegram_user_id":5147657996,"telegram_message_id":700566,"duration_ms":18213,"action":"ANSWER","answer":"Срок окончания договора после сдачи внутренних экзаменов в материалах не указан. Если вопрос о сдаче ГИБДД самостоятельно, сопровождение автошколы прекращается после того, как вы подпишете получение документов."}
{"timestamp":"2026-10-02T09:57:01+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5147657996,"telegram_message_id":700566,"answer":"Срок окончания договора после сдачи внутренних экзаменов в материалах не указан. Если вопрос о сдаче ГИБДД самостоятельно, сопровождение автошколы прекращается после того, как вы подпишете получение документов."}
{"timestamp":"2026-10-02T09:57:01+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5147657996,"telegram_message_id":700566}
{"timestamp":"2026-10-02T09:58:57+00:00","event":"support_mode_check","telegram_user_id":1484089381,"telegram_message_id":700577,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T09:58:57+00:00","event":"ai_skipped","telegram_user_id":1484089381,"telegram_message_id":700577,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T09:59:06+00:00","event":"support_mode_check","telegram_user_id":314429515,"telegram_message_id":700578,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T09:59:06+00:00","event":"ai_skipped","telegram_user_id":314429515,"telegram_message_id":700578,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T10:01:00+00:00","event":"support_mode_check","telegram_user_id":5147657996,"telegram_message_id":700584,"support_mode":"AI"}
{"timestamp":"2026-10-02T10:01:00+00:00","event":"pipeline_check","telegram_user_id":5147657996,"telegram_message_id":700584,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T10:01:00+00:00","event":"ai_request","telegram_user_id":5147657996,"telegram_message_id":700584,"message":"Хорошо, а в случае, если договор заканчивается через 9 дней, то дальше какая доплата?"}
{"timestamp":"2026-10-02T10:01:07+00:00","event":"ai_response","telegram_user_id":5147657996,"telegram_message_id":700584,"duration_ms":6731,"action":"ANSWER","answer":"Если оплатить пролонгацию до окончания договора, она стоит 10 000 ₽ за 6 месяцев. После окончания договора — 15 000 ₽."}
{"timestamp":"2026-10-02T10:01:07+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5147657996,"telegram_message_id":700584,"answer":"Если оплатить пролонгацию до окончания договора, она стоит 10 000 ₽ за 6 месяцев. После окончания договора — 15 000 ₽."}
{"timestamp":"2026-10-02T10:01:08+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5147657996,"telegram_message_id":700584}
{"timestamp":"2026-10-02T10:03:03+00:00","event":"support_mode_check","telegram_user_id":5147657996,"telegram_message_id":700589,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T10:03:03+00:00","event":"ai_skipped","telegram_user_id":5147657996,"telegram_message_id":700589,"reason":"support_mode_human"}
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{"timestamp":"2026-10-02T10:04:30+00:00","event":"ai_skipped","telegram_user_id":1484089381,"telegram_message_id":700592,"reason":"support_mode_human"}
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{"timestamp":"2026-10-02T10:06:36+00:00","event":"ai_skipped","telegram_user_id":5147657996,"telegram_message_id":700610,"reason":"support_mode_human"}
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{"timestamp":"2026-10-02T10:06:42+00:00","event":"ai_skipped","telegram_user_id":5147657996,"telegram_message_id":700611,"reason":"support_mode_human"}
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{"timestamp":"2026-10-02T10:07:16+00:00","event":"ai_skipped","telegram_user_id":1447708178,"telegram_message_id":700612,"reason":"support_mode_human"}
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{"timestamp":"2026-10-02T10:07:54+00:00","event":"support_mode_check","telegram_user_id":5147657996,"telegram_message_id":700615,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T10:07:54+00:00","event":"ai_skipped","telegram_user_id":5147657996,"telegram_message_id":700615,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T10:08:20+00:00","event":"support_mode_check","telegram_user_id":1102920800,"telegram_message_id":700616,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T10:08:20+00:00","event":"ai_skipped","telegram_user_id":1102920800,"telegram_message_id":700616,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T10:08:47+00:00","event":"support_mode_check","telegram_user_id":1102920800,"telegram_message_id":700617,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T10:08:47+00:00","event":"ai_skipped","telegram_user_id":1102920800,"telegram_message_id":700617,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T10:12:30+00:00","event":"support_mode_check","telegram_user_id":644605282,"telegram_message_id":700630,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T10:12:30+00:00","event":"ai_skipped","telegram_user_id":644605282,"telegram_message_id":700630,"reason":"support_mode_human"}
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{"timestamp":"2026-10-02T11:20:21+00:00","event":"support_mode_check","telegram_user_id":782847891,"telegram_message_id":700788,"support_mode":"AI"}
{"timestamp":"2026-10-02T11:20:21+00:00","event":"pipeline_missing_in_db","telegram_user_id":782847891,"telegram_message_id":700788,"amo_lead_id":null}
{"timestamp":"2026-10-02T11:20:21+00:00","event":"legacy_leadid_check","telegram_user_id":782847891,"telegram_message_id":700788,"legacy_leadid":"42034827"}
{"timestamp":"2026-10-02T11:20:23+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":782847891,"telegram_message_id":700788,"amo_lead_id":42034827,"amo_pipeline_id":4311799,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-02T11:20:23+00:00","event":"pipeline_check","telegram_user_id":782847891,"telegram_message_id":700788,"amo_pipeline_id":4311799,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T11:20:23+00:00","event":"ai_skipped","telegram_user_id":782847891,"telegram_message_id":700788,"reason":"wrong_pipeline","amo_pipeline_id":4311799,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T11:20:48+00:00","event":"support_mode_check","telegram_user_id":905280866,"telegram_message_id":700789,"support_mode":"AI"}
{"timestamp":"2026-10-02T11:20:48+00:00","event":"pipeline_check","telegram_user_id":905280866,"telegram_message_id":700789,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T11:20:48+00:00","event":"ai_request","telegram_user_id":905280866,"telegram_message_id":700789,"message":"А там только паспорт с собой? Фото там делают?"}
{"timestamp":"2026-10-02T11:20:52+00:00","event":"ai_response","telegram_user_id":905280866,"telegram_message_id":700789,"duration_ms":4261,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T11:20:52+00:00","event":"handoff_requested","telegram_user_id":905280866,"telegram_message_id":700789,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-02T11:20:52+00:00","event":"handoff_mode_changed","telegram_user_id":905280866,"telegram_message_id":700789,"first_handoff":true}
{"timestamp":"2026-10-02T11:20:52+00:00","event":"sensei_prepare","telegram_user_id":905280866,"telegram_message_id":700789,"amo_lead_id":null}
{"timestamp":"2026-10-02T11:20:52+00:00","event":"sensei_skipped","telegram_user_id":905280866,"telegram_message_id":700789,"reason":"amo_lead_id_empty"}
{"timestamp":"2026-10-02T11:20:53+00:00","event":"handoff_telegram_message_sent","telegram_user_id":905280866,"telegram_message_id":700789}
{"timestamp":"2026-10-02T11:20:54+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":905280866,"telegram_message_id":700789}
{"timestamp":"2026-10-02T11:22:04+00:00","event":"support_mode_check","telegram_user_id":489602397,"telegram_message_id":700792,"support_mode":"AI"}
{"timestamp":"2026-10-02T11:22:04+00:00","event":"pipeline_check","telegram_user_id":489602397,"telegram_message_id":700792,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T11:22:04+00:00","event":"ai_request","telegram_user_id":489602397,"telegram_message_id":700792,"message":"Здравствуйте, вчера заполнил анкету , сегодня пятница , а там не назначили мне инструкцию"}
{"timestamp":"2026-10-02T11:22:11+00:00","event":"ai_response","telegram_user_id":489602397,"telegram_message_id":700792,"duration_ms":6721,"action":"ANSWER","answer":"Инструктора назначают по вторникам и пятницам после допуска к практике и выбора удобных локаций. Вы уже получили допуск и указали локации?"}
{"timestamp":"2026-10-02T11:22:11+00:00","event":"telegram_ai_answer_sent","telegram_user_id":489602397,"telegram_message_id":700792,"answer":"Инструктора назначают по вторникам и пятницам после допуска к практике и выбора удобных локаций. Вы уже получили допуск и указали локации?"}
{"timestamp":"2026-10-02T11:22:12+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":489602397,"telegram_message_id":700792}
{"timestamp":"2026-10-02T11:23:46+00:00","event":"support_mode_check","telegram_user_id":782847891,"telegram_message_id":700794,"support_mode":"AI"}
{"timestamp":"2026-10-02T11:23:46+00:00","event":"pipeline_check","telegram_user_id":782847891,"telegram_message_id":700794,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T11:23:46+00:00","event":"ai_skipped","telegram_user_id":782847891,"telegram_message_id":700794,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T11:26:38+00:00","event":"support_mode_check","telegram_user_id":5147657996,"telegram_message_id":700797,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T11:26:38+00:00","event":"ai_skipped","telegram_user_id":5147657996,"telegram_message_id":700797,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T11:26:46+00:00","event":"support_mode_check","telegram_user_id":5147657996,"telegram_message_id":700798,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T11:26:46+00:00","event":"ai_skipped","telegram_user_id":5147657996,"telegram_message_id":700798,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T11:26:51+00:00","event":"support_mode_check","telegram_user_id":788042112,"telegram_message_id":700799,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T11:26:51+00:00","event":"ai_skipped","telegram_user_id":788042112,"telegram_message_id":700799,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T11:26:54+00:00","event":"support_mode_check","telegram_user_id":658823098,"telegram_message_id":700800,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T11:26:54+00:00","event":"ai_skipped","telegram_user_id":658823098,"telegram_message_id":700800,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T11:29:43+00:00","event":"support_mode_check","telegram_user_id":1484089381,"telegram_message_id":700801,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T11:29:43+00:00","event":"ai_skipped","telegram_user_id":1484089381,"telegram_message_id":700801,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T11:30:25+00:00","event":"support_mode_check","telegram_user_id":825459695,"telegram_message_id":700802,"support_mode":"AI"}
{"timestamp":"2026-10-02T11:30:25+00:00","event":"pipeline_missing_in_db","telegram_user_id":825459695,"telegram_message_id":700802,"amo_lead_id":null}
{"timestamp":"2026-10-02T11:30:25+00:00","event":"legacy_leadid_check","telegram_user_id":825459695,"telegram_message_id":700802,"legacy_leadid":"40411609"}
{"timestamp":"2026-10-02T11:30:27+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":825459695,"telegram_message_id":700802,"contact_id":40411609,"linked_leads_count":2}
{"timestamp":"2026-10-02T11:30:28+00:00","event":"contact_lead_checked","telegram_user_id":825459695,"telegram_message_id":700802,"contact_id":40411609,"amo_lead_id":40018969,"amo_pipeline_id":4311799}
{"timestamp":"2026-10-02T11:30:29+00:00","event":"contact_lead_checked","telegram_user_id":825459695,"telegram_message_id":700802,"contact_id":40411609,"amo_lead_id":40048095,"amo_pipeline_id":3732193}
{"timestamp":"2026-10-02T11:30:29+00:00","event":"contact_ai_lead_found","telegram_user_id":825459695,"telegram_message_id":700802,"contact_id":40411609,"amo_lead_id":40048095,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-02T11:30:29+00:00","event":"pipeline_check","telegram_user_id":825459695,"telegram_message_id":700802,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T11:30:29+00:00","event":"ai_request","telegram_user_id":825459695,"telegram_message_id":700802,"message":"Здравствуйте, подскажите пожалуйста могу ли я еще доплатить 15000 за пролонгацию обучения?"}
{"timestamp":"2026-10-02T11:32:10+00:00","event":"support_mode_check","telegram_user_id":489602397,"telegram_message_id":700803,"support_mode":"AI"}
{"timestamp":"2026-10-02T11:32:10+00:00","event":"pipeline_check","telegram_user_id":489602397,"telegram_message_id":700803,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T11:32:10+00:00","event":"ai_request","telegram_user_id":489602397,"telegram_message_id":700803,"message":"Допуск получил вчера в офисе и указал локацию"}
{"timestamp":"2026-10-02T11:32:29+00:00","event":"ai_error","telegram_user_id":825459695,"telegram_message_id":700802,"error_type":"RuntimeException","error":"AI curl error: Operation timed out after 120001 milliseconds with 0 bytes received"}
{"timestamp":"2026-10-02T11:32:32+00:00","event":"ai_error_handoff_sent","telegram_user_id":825459695,"telegram_message_id":700802}
{"timestamp":"2026-10-02T11:32:37+00:00","event":"ai_response","telegram_user_id":489602397,"telegram_message_id":700803,"duration_ms":26873,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T11:32:37+00:00","event":"handoff_requested","telegram_user_id":489602397,"telegram_message_id":700803,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-02T11:32:37+00:00","event":"handoff_mode_changed","telegram_user_id":489602397,"telegram_message_id":700803,"first_handoff":true}
{"timestamp":"2026-10-02T11:32:37+00:00","event":"sensei_prepare","telegram_user_id":489602397,"telegram_message_id":700803,"amo_lead_id":"42075417"}
{"timestamp":"2026-10-02T11:32:38+00:00","event":"sensei_started","telegram_user_id":489602397,"telegram_message_id":700803,"amo_lead_id":"42075417","result":true}
{"timestamp":"2026-10-02T11:32:40+00:00","event":"handoff_telegram_message_sent","telegram_user_id":489602397,"telegram_message_id":700803}
{"timestamp":"2026-10-02T11:32:40+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":489602397,"telegram_message_id":700803}
{"timestamp":"2026-10-02T11:38:21+00:00","event":"support_mode_check","telegram_user_id":340757108,"telegram_message_id":700812,"support_mode":"AI"}
{"timestamp":"2026-10-02T11:38:21+00:00","event":"pipeline_check","telegram_user_id":340757108,"telegram_message_id":700812,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T11:38:21+00:00","event":"ai_request","telegram_user_id":340757108,"telegram_message_id":700812,"message":"Добрый день , можно сменить инструктора ?"}
{"timestamp":"2026-10-02T11:38:28+00:00","event":"ai_response","telegram_user_id":340757108,"telegram_message_id":700812,"duration_ms":6632,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T11:38:28+00:00","event":"handoff_requested","telegram_user_id":340757108,"telegram_message_id":700812,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-02T11:38:28+00:00","event":"handoff_mode_changed","telegram_user_id":340757108,"telegram_message_id":700812,"first_handoff":true}
{"timestamp":"2026-10-02T11:38:28+00:00","event":"sensei_prepare","telegram_user_id":340757108,"telegram_message_id":700812,"amo_lead_id":"39141781"}
{"timestamp":"2026-10-02T11:38:28+00:00","event":"sensei_started","telegram_user_id":340757108,"telegram_message_id":700812,"amo_lead_id":"39141781","result":true}
{"timestamp":"2026-10-02T11:38:29+00:00","event":"handoff_telegram_message_sent","telegram_user_id":340757108,"telegram_message_id":700812}
{"timestamp":"2026-10-02T11:38:30+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":340757108,"telegram_message_id":700812}
{"timestamp":"2026-10-02T11:39:31+00:00","event":"support_mode_check","telegram_user_id":833338756,"telegram_message_id":700815,"support_mode":"AI"}
{"timestamp":"2026-10-02T11:39:31+00:00","event":"pipeline_missing_in_db","telegram_user_id":833338756,"telegram_message_id":700815,"amo_lead_id":"42942737"}
{"timestamp":"2026-10-02T11:39:32+00:00","event":"pipeline_fetched_from_amocrm","telegram_user_id":833338756,"telegram_message_id":700815,"amo_lead_id":"42942737","amo_pipeline_id":3732193}
{"timestamp":"2026-10-02T11:39:32+00:00","event":"pipeline_saved_to_db","telegram_user_id":833338756,"telegram_message_id":700815,"amo_pipeline_id":3732193,"saved":true}
{"timestamp":"2026-10-02T11:39:32+00:00","event":"pipeline_check","telegram_user_id":833338756,"telegram_message_id":700815,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T11:39:32+00:00","event":"ai_request","telegram_user_id":833338756,"telegram_message_id":700815,"message":"Я передумала обучаться"}
{"timestamp":"2026-10-02T11:39:37+00:00","event":"ai_response","telegram_user_id":833338756,"telegram_message_id":700815,"duration_ms":4844,"action":"ANSWER","answer":"Понимаю. Передам ваш вопрос сотруднику автошколы, чтобы он помог уточнить, как прекратить обучение."}
{"timestamp":"2026-10-02T11:39:37+00:00","event":"telegram_ai_answer_sent","telegram_user_id":833338756,"telegram_message_id":700815,"answer":"Понимаю. Передам ваш вопрос сотруднику автошколы, чтобы он помог уточнить, как прекратить обучение."}
{"timestamp":"2026-10-02T11:39:37+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":833338756,"telegram_message_id":700815}
{"timestamp":"2026-10-02T11:39:42+00:00","event":"support_mode_check","telegram_user_id":1659859656,"telegram_message_id":700817,"support_mode":"AI"}
{"timestamp":"2026-10-02T11:39:42+00:00","event":"pipeline_check","telegram_user_id":1659859656,"telegram_message_id":700817,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T11:39:42+00:00","event":"ai_request","telegram_user_id":1659859656,"telegram_message_id":700817,"message":"Здравствуйте, забыл оплатить на 29 сентября , что делать?"}
{"timestamp":"2026-10-02T11:39:46+00:00","event":"ai_response","telegram_user_id":1659859656,"telegram_message_id":700817,"duration_ms":3831,"action":"ANSWER","answer":"Вносить оплату за курс заново не нужно — обучение можно продолжить. Оплатите задолженность."}
{"timestamp":"2026-10-02T11:39:47+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1659859656,"telegram_message_id":700817,"answer":"Вносить оплату за курс заново не нужно — обучение можно продолжить. Оплатите задолженность."}
{"timestamp":"2026-10-02T11:39:47+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1659859656,"telegram_message_id":700817}
{"timestamp":"2026-10-02T11:39:56+00:00","event":"support_mode_check","telegram_user_id":1659859656,"telegram_message_id":700819,"support_mode":"AI"}
{"timestamp":"2026-10-02T11:39:56+00:00","event":"pipeline_check","telegram_user_id":1659859656,"telegram_message_id":700819,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T11:39:56+00:00","event":"ai_request","telegram_user_id":1659859656,"telegram_message_id":700819,"message":"Как?"}
{"timestamp":"2026-10-02T11:40:04+00:00","event":"ai_response","telegram_user_id":1659859656,"telegram_message_id":700819,"duration_ms":7716,"action":"ANSWER","answer":"Если оба внутренних экзамена сданы и обучение полностью оплачено, можно выбрать: сдавать ГИБДД с автошколой или согласовать выдачу документов и сдавать самостоятельно. Какой вариант вам подходит?"}
{"timestamp":"2026-10-02T11:40:04+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1659859656,"telegram_message_id":700819,"answer":"Если оба внутренних экзамена сданы и обучение полностью оплачено, можно выбрать: сдавать ГИБДД с автошколой или согласовать выдачу документов и сдавать самостоятельно. Какой вариант вам подходит?"}
{"timestamp":"2026-10-02T11:40:05+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1659859656,"telegram_message_id":700819}
{"timestamp":"2026-10-02T11:41:23+00:00","event":"support_mode_check","telegram_user_id":5796282343,"telegram_message_id":700821,"support_mode":"AI"}
{"timestamp":"2026-10-02T11:41:23+00:00","event":"pipeline_check","telegram_user_id":5796282343,"telegram_message_id":700821,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T11:41:23+00:00","event":"ai_request","telegram_user_id":5796282343,"telegram_message_id":700821,"message":"Добрый день подскажите пожалуйста 🙏\nПочему я не могу пройти теоретический курс последние два?"}
{"timestamp":"2026-10-02T11:41:30+00:00","event":"ai_response","telegram_user_id":5796282343,"telegram_message_id":700821,"duration_ms":7071,"action":"ANSWER","answer":"На последние два урока курс обычно открывается после прохождения предыдущих. Проверьте, завершены ли все уроки перед ними и отображается ли прогресс по теории. Если предыдущие уроки пройдены, но последние два всё равно недоступны, напишите в поддержку — проверим доступ к курсу."}
{"timestamp":"2026-10-02T11:41:30+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5796282343,"telegram_message_id":700821,"answer":"На последние два урока курс обычно открывается после прохождения предыдущих. Проверьте, завершены ли все уроки перед ними и отображается ли прогресс по теории. Если предыдущие уроки пройдены, но последние два всё равно недоступны, напишите в поддержку — проверим доступ к курсу."}
{"timestamp":"2026-10-02T11:41:30+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5796282343,"telegram_message_id":700821}
{"timestamp":"2026-10-02T11:41:44+00:00","event":"support_mode_check","telegram_user_id":887054687,"telegram_message_id":700823,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T11:41:44+00:00","event":"ai_skipped","telegram_user_id":887054687,"telegram_message_id":700823,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T11:49:48+00:00","event":"support_mode_check","telegram_user_id":1040606111,"telegram_message_id":700825,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T11:49:48+00:00","event":"ai_skipped","telegram_user_id":1040606111,"telegram_message_id":700825,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T11:51:20+00:00","event":"support_mode_check","telegram_user_id":1718436282,"telegram_message_id":700828,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T11:51:20+00:00","event":"ai_skipped","telegram_user_id":1718436282,"telegram_message_id":700828,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T11:53:01+00:00","event":"support_mode_check","telegram_user_id":8491483288,"telegram_message_id":700830,"support_mode":"AI"}
{"timestamp":"2026-10-02T11:53:01+00:00","event":"pipeline_check","telegram_user_id":8491483288,"telegram_message_id":700830,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T11:53:01+00:00","event":"ai_request","telegram_user_id":8491483288,"telegram_message_id":700830,"message":"Здравствуйте"}
{"timestamp":"2026-10-02T11:53:05+00:00","event":"ai_response","telegram_user_id":8491483288,"telegram_message_id":700830,"duration_ms":4497,"action":"ANSWER","answer":"Здравствуйте! Чем могу помочь?"}
{"timestamp":"2026-10-02T11:53:06+00:00","event":"telegram_ai_answer_sent","telegram_user_id":8491483288,"telegram_message_id":700830,"answer":"Здравствуйте! Чем могу помочь?"}
{"timestamp":"2026-10-02T11:53:06+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":8491483288,"telegram_message_id":700830}
{"timestamp":"2026-10-02T11:53:10+00:00","event":"support_mode_check","telegram_user_id":8491483288,"telegram_message_id":700832,"support_mode":"AI"}
{"timestamp":"2026-10-02T11:53:10+00:00","event":"pipeline_check","telegram_user_id":8491483288,"telegram_message_id":700832,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T11:53:10+00:00","event":"ai_request","telegram_user_id":8491483288,"telegram_message_id":700832,"message":"Я всё сдал"}
{"timestamp":"2026-10-02T11:53:28+00:00","event":"ai_response","telegram_user_id":8491483288,"telegram_message_id":700832,"duration_ms":18087,"action":"ANSWER","answer":"Если вы откатали 100% практики, следующий этап — внутренний практический экзамен. 100% практики не означает, что внутренний экзамен уже сдан."}
{"timestamp":"2026-10-02T11:53:29+00:00","event":"telegram_ai_answer_sent","telegram_user_id":8491483288,"telegram_message_id":700832,"answer":"Если вы откатали 100% практики, следующий этап — внутренний практический экзамен. 100% практики не означает, что внутренний экзамен уже сдан."}
{"timestamp":"2026-10-02T11:53:29+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":8491483288,"telegram_message_id":700832}
{"timestamp":"2026-10-02T11:53:29+00:00","event":"support_mode_check","telegram_user_id":8491483288,"telegram_message_id":700833,"support_mode":"AI"}
{"timestamp":"2026-10-02T11:53:29+00:00","event":"pipeline_check","telegram_user_id":8491483288,"telegram_message_id":700833,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T11:53:29+00:00","event":"ai_request","telegram_user_id":8491483288,"telegram_message_id":700833,"message":"Хочу на экзамен"}
{"timestamp":"2026-10-02T11:53:33+00:00","event":"ai_response","telegram_user_id":8491483288,"telegram_message_id":700833,"duration_ms":4176,"action":"ANSWER","answer":"Чтобы выйти на экзамен в ГИБДД, нужно завершить обучение, полностью оплатить курс и сдать оба внутренних экзамена — теоретический и практический. После этого можно выбрать сдачу с автошколой или самостоятельно. Вы уже выполнили эти условия?"}
{"timestamp":"2026-10-02T11:53:34+00:00","event":"telegram_ai_answer_sent","telegram_user_id":8491483288,"telegram_message_id":700833,"answer":"Чтобы выйти на экзамен в ГИБДД, нужно завершить обучение, полностью оплатить курс и сдать оба внутренних экзамена — теоретический и практический. После этого можно выбрать сдачу с автошколой или самостоятельно. Вы уже выполнили эти условия?"}
{"timestamp":"2026-10-02T11:53:34+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":8491483288,"telegram_message_id":700833}
{"timestamp":"2026-10-02T11:53:52+00:00","event":"support_mode_check","telegram_user_id":8491483288,"telegram_message_id":700836,"support_mode":"AI"}
{"timestamp":"2026-10-02T11:53:52+00:00","event":"pipeline_check","telegram_user_id":8491483288,"telegram_message_id":700836,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T11:53:52+00:00","event":"ai_request","telegram_user_id":8491483288,"telegram_message_id":700836,"message":"Да"}
{"timestamp":"2026-10-02T11:53:56+00:00","event":"ai_response","telegram_user_id":8491483288,"telegram_message_id":700836,"duration_ms":3991,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T11:53:56+00:00","event":"handoff_requested","telegram_user_id":8491483288,"telegram_message_id":700836,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-02T11:53:56+00:00","event":"handoff_mode_changed","telegram_user_id":8491483288,"telegram_message_id":700836,"first_handoff":true}
{"timestamp":"2026-10-02T11:53:56+00:00","event":"sensei_prepare","telegram_user_id":8491483288,"telegram_message_id":700836,"amo_lead_id":"41782451"}
{"timestamp":"2026-10-02T11:53:57+00:00","event":"sensei_started","telegram_user_id":8491483288,"telegram_message_id":700836,"amo_lead_id":"41782451","result":true}
{"timestamp":"2026-10-02T11:53:58+00:00","event":"handoff_telegram_message_sent","telegram_user_id":8491483288,"telegram_message_id":700836}
{"timestamp":"2026-10-02T11:53:58+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":8491483288,"telegram_message_id":700836}
{"timestamp":"2026-10-02T11:54:29+00:00","event":"support_mode_check","telegram_user_id":489602397,"telegram_message_id":700839,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T11:54:29+00:00","event":"ai_skipped","telegram_user_id":489602397,"telegram_message_id":700839,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T11:57:47+00:00","event":"support_mode_check","telegram_user_id":379176046,"telegram_message_id":700846,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T11:57:47+00:00","event":"ai_skipped","telegram_user_id":379176046,"telegram_message_id":700846,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T11:58:27+00:00","event":"support_mode_check","telegram_user_id":1718436282,"telegram_message_id":700847,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T11:58:27+00:00","event":"ai_skipped","telegram_user_id":1718436282,"telegram_message_id":700847,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T12:02:01+00:00","event":"support_mode_check","telegram_user_id":127968343,"telegram_message_id":700856,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T12:02:01+00:00","event":"ai_skipped","telegram_user_id":127968343,"telegram_message_id":700856,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T12:02:12+00:00","event":"support_mode_check","telegram_user_id":84893453,"telegram_message_id":700857,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T12:02:12+00:00","event":"ai_skipped","telegram_user_id":84893453,"telegram_message_id":700857,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T12:02:51+00:00","event":"support_mode_check","telegram_user_id":887054687,"telegram_message_id":700862,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T12:02:51+00:00","event":"ai_skipped","telegram_user_id":887054687,"telegram_message_id":700862,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T12:03:19+00:00","event":"support_mode_check","telegram_user_id":7228444602,"telegram_message_id":700864,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T12:03:19+00:00","event":"ai_skipped","telegram_user_id":7228444602,"telegram_message_id":700864,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T12:03:50+00:00","event":"support_mode_check","telegram_user_id":1475562141,"telegram_message_id":700866,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T12:03:50+00:00","event":"ai_skipped","telegram_user_id":1475562141,"telegram_message_id":700866,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T12:06:37+00:00","event":"support_mode_check","telegram_user_id":314429515,"telegram_message_id":700876,"support_mode":"AI"}
{"timestamp":"2026-10-02T12:06:37+00:00","event":"pipeline_check","telegram_user_id":314429515,"telegram_message_id":700876,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T12:06:37+00:00","event":"ai_skipped","telegram_user_id":314429515,"telegram_message_id":700876,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T12:06:40+00:00","event":"support_mode_check","telegram_user_id":6101290355,"telegram_message_id":700877,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T12:06:40+00:00","event":"ai_skipped","telegram_user_id":6101290355,"telegram_message_id":700877,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T12:09:04+00:00","event":"support_mode_check","telegram_user_id":1475562141,"telegram_message_id":700888,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T12:09:04+00:00","event":"ai_skipped","telegram_user_id":1475562141,"telegram_message_id":700888,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T12:12:56+00:00","event":"support_mode_check","telegram_user_id":964879683,"telegram_message_id":700896,"support_mode":"AI"}
{"timestamp":"2026-10-02T12:12:56+00:00","event":"pipeline_missing_in_db","telegram_user_id":964879683,"telegram_message_id":700896,"amo_lead_id":null}
{"timestamp":"2026-10-02T12:12:56+00:00","event":"legacy_leadid_check","telegram_user_id":964879683,"telegram_message_id":700896,"legacy_leadid":"40065955"}
{"timestamp":"2026-10-02T12:12:58+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":964879683,"telegram_message_id":700896,"amo_lead_id":40065955,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-02T12:12:58+00:00","event":"pipeline_check","telegram_user_id":964879683,"telegram_message_id":700896,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T12:12:58+00:00","event":"ai_request","telegram_user_id":964879683,"telegram_message_id":700896,"message":"Добрый день, что мне сделать чтобы продлить контракт?"}
{"timestamp":"2026-10-02T12:13:05+00:00","event":"ai_response","telegram_user_id":964879683,"telegram_message_id":700896,"duration_ms":6996,"action":"ANSWER","answer":"Продлить договор можно на 6 месяцев:\n\n- 10 000 ₽ — если оплатить до окончания действующего договора;\n- 15 000 ₽ — если договор уже закончился.\n\nДля оформления обратитесь в автошколу."}
{"timestamp":"2026-10-02T12:13:05+00:00","event":"telegram_ai_answer_sent","telegram_user_id":964879683,"telegram_message_id":700896,"answer":"Продлить договор можно на 6 месяцев:\n\n- 10 000 ₽ — если оплатить до окончания действующего договора;\n- 15 000 ₽ — если договор уже закончился.\n\nДля оформления обратитесь в автошколу."}
{"timestamp":"2026-10-02T12:13:05+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":964879683,"telegram_message_id":700896}
{"timestamp":"2026-10-02T12:13:27+00:00","event":"support_mode_check","telegram_user_id":782847891,"telegram_message_id":700898,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T12:13:27+00:00","event":"ai_skipped","telegram_user_id":782847891,"telegram_message_id":700898,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T12:14:07+00:00","event":"support_mode_check","telegram_user_id":659185338,"telegram_message_id":700899,"support_mode":"AI"}
{"timestamp":"2026-10-02T12:14:07+00:00","event":"pipeline_check","telegram_user_id":659185338,"telegram_message_id":700899,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T12:14:07+00:00","event":"ai_request","telegram_user_id":659185338,"telegram_message_id":700899,"message":"Здравствуйте! Могу 5 числа оплатить 10 тыс за продление договора?"}
{"timestamp":"2026-10-02T12:14:22+00:00","event":"ai_response","telegram_user_id":659185338,"telegram_message_id":700899,"duration_ms":14873,"action":"ANSWER","answer":"Если 5 числа ваш договор ещё будет действовать, продление на 6 месяцев стоит 10 000 ₽. Если к этой дате договор уже закончится — 15 000 ₽."}
{"timestamp":"2026-10-02T12:14:22+00:00","event":"telegram_ai_answer_sent","telegram_user_id":659185338,"telegram_message_id":700899,"answer":"Если 5 числа ваш договор ещё будет действовать, продление на 6 месяцев стоит 10 000 ₽. Если к этой дате договор уже закончится — 15 000 ₽."}
{"timestamp":"2026-10-02T12:14:22+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":659185338,"telegram_message_id":700899}
{"timestamp":"2026-10-02T12:14:25+00:00","event":"support_mode_check","telegram_user_id":964879683,"telegram_message_id":700901,"support_mode":"AI"}
{"timestamp":"2026-10-02T12:14:25+00:00","event":"pipeline_check","telegram_user_id":964879683,"telegram_message_id":700901,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T12:14:25+00:00","event":"ai_request","telegram_user_id":964879683,"telegram_message_id":700901,"message":"Мне нужно позвонить в школу?"}
{"timestamp":"2026-10-02T12:14:49+00:00","event":"ai_response","telegram_user_id":964879683,"telegram_message_id":700901,"duration_ms":24238,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T12:14:49+00:00","event":"handoff_requested","telegram_user_id":964879683,"telegram_message_id":700901,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-02T12:14:49+00:00","event":"handoff_mode_changed","telegram_user_id":964879683,"telegram_message_id":700901,"first_handoff":true}
{"timestamp":"2026-10-02T12:14:49+00:00","event":"sensei_prepare","telegram_user_id":964879683,"telegram_message_id":700901,"amo_lead_id":"40065955"}
{"timestamp":"2026-10-02T12:14:49+00:00","event":"sensei_started","telegram_user_id":964879683,"telegram_message_id":700901,"amo_lead_id":"40065955","result":true}
{"timestamp":"2026-10-02T12:14:50+00:00","event":"handoff_telegram_message_sent","telegram_user_id":964879683,"telegram_message_id":700901}
{"timestamp":"2026-10-02T12:14:50+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":964879683,"telegram_message_id":700901}
{"timestamp":"2026-10-02T12:16:19+00:00","event":"support_mode_check","telegram_user_id":1475562141,"telegram_message_id":700907,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T12:16:19+00:00","event":"ai_skipped","telegram_user_id":1475562141,"telegram_message_id":700907,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T12:16:23+00:00","event":"support_mode_check","telegram_user_id":825459695,"telegram_message_id":700908,"support_mode":"AI"}
{"timestamp":"2026-10-02T12:16:23+00:00","event":"pipeline_check","telegram_user_id":825459695,"telegram_message_id":700908,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T12:16:23+00:00","event":"ai_request","telegram_user_id":825459695,"telegram_message_id":700908,"message":"Здравствуйте, подскажите пожалуйста могу ли я еще доплатить 15000 за пролонгацию обучения?"}
{"timestamp":"2026-10-02T12:16:36+00:00","event":"ai_response","telegram_user_id":825459695,"telegram_message_id":700908,"duration_ms":12414,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T12:16:36+00:00","event":"handoff_requested","telegram_user_id":825459695,"telegram_message_id":700908,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-02T12:16:36+00:00","event":"handoff_mode_changed","telegram_user_id":825459695,"telegram_message_id":700908,"first_handoff":true}
{"timestamp":"2026-10-02T12:16:36+00:00","event":"sensei_prepare","telegram_user_id":825459695,"telegram_message_id":700908,"amo_lead_id":"40048095"}
{"timestamp":"2026-10-02T12:16:36+00:00","event":"sensei_started","telegram_user_id":825459695,"telegram_message_id":700908,"amo_lead_id":"40048095","result":true}
{"timestamp":"2026-10-02T12:16:36+00:00","event":"handoff_telegram_message_sent","telegram_user_id":825459695,"telegram_message_id":700908}
{"timestamp":"2026-10-02T12:16:37+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":825459695,"telegram_message_id":700908}
{"timestamp":"2026-10-02T12:16:54+00:00","event":"support_mode_check","telegram_user_id":848141315,"telegram_message_id":700912,"support_mode":"AI"}
{"timestamp":"2026-10-02T12:16:54+00:00","event":"pipeline_missing_in_db","telegram_user_id":848141315,"telegram_message_id":700912,"amo_lead_id":null}
{"timestamp":"2026-10-02T12:16:54+00:00","event":"legacy_leadid_check","telegram_user_id":848141315,"telegram_message_id":700912,"legacy_leadid":"41629679"}
{"timestamp":"2026-10-02T12:16:55+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":848141315,"telegram_message_id":700912,"contact_id":41629679,"linked_leads_count":2}
{"timestamp":"2026-10-02T12:16:56+00:00","event":"contact_lead_checked","telegram_user_id":848141315,"telegram_message_id":700912,"contact_id":41629679,"amo_lead_id":41360011,"amo_pipeline_id":4311799}
{"timestamp":"2026-10-02T12:16:57+00:00","event":"contact_lead_checked","telegram_user_id":848141315,"telegram_message_id":700912,"contact_id":41629679,"amo_lead_id":41367095,"amo_pipeline_id":3732193}
{"timestamp":"2026-10-02T12:16:57+00:00","event":"contact_ai_lead_found","telegram_user_id":848141315,"telegram_message_id":700912,"contact_id":41629679,"amo_lead_id":41367095,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-02T12:16:57+00:00","event":"pipeline_check","telegram_user_id":848141315,"telegram_message_id":700912,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T12:16:57+00:00","event":"ai_request","telegram_user_id":848141315,"telegram_message_id":700912,"message":"Сообщаю также, что продолжу обучение на механике"}
{"timestamp":"2026-10-02T12:17:22+00:00","event":"ai_response","telegram_user_id":848141315,"telegram_message_id":700912,"duration_ms":25440,"action":"ANSWER","answer":"Понял: продолжаете обучение на механике. Частоту и последовательность занятий можно согласовать непосредственно с инструктором с учётом его графика."}
{"timestamp":"2026-10-02T12:17:22+00:00","event":"telegram_ai_answer_sent","telegram_user_id":848141315,"telegram_message_id":700912,"answer":"Понял: продолжаете обучение на механике. Частоту и последовательность занятий можно согласовать непосредственно с инструктором с учётом его графика."}
{"timestamp":"2026-10-02T12:17:22+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":848141315,"telegram_message_id":700912}
{"timestamp":"2026-10-02T12:17:30+00:00","event":"support_mode_check","telegram_user_id":825459695,"telegram_message_id":700915,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T12:17:30+00:00","event":"ai_skipped","telegram_user_id":825459695,"telegram_message_id":700915,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T12:17:55+00:00","event":"support_mode_check","telegram_user_id":1475562141,"telegram_message_id":700918,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T12:17:55+00:00","event":"ai_skipped","telegram_user_id":1475562141,"telegram_message_id":700918,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T12:18:24+00:00","event":"support_mode_check","telegram_user_id":1475562141,"telegram_message_id":700920,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T12:18:24+00:00","event":"ai_skipped","telegram_user_id":1475562141,"telegram_message_id":700920,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T12:23:16+00:00","event":"support_mode_check","telegram_user_id":1033007926,"telegram_message_id":700928,"support_mode":"AI"}
{"timestamp":"2026-10-02T12:23:16+00:00","event":"pipeline_missing_in_db","telegram_user_id":1033007926,"telegram_message_id":700928,"amo_lead_id":null}
{"timestamp":"2026-10-02T12:23:16+00:00","event":"legacy_leadid_check","telegram_user_id":1033007926,"telegram_message_id":700928,"legacy_leadid":"42097415"}
{"timestamp":"2026-10-02T12:23:18+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1033007926,"telegram_message_id":700928,"contact_id":42097415,"linked_leads_count":2}
{"timestamp":"2026-10-02T12:23:19+00:00","event":"contact_lead_checked","telegram_user_id":1033007926,"telegram_message_id":700928,"contact_id":42097415,"amo_lead_id":41972189,"amo_pipeline_id":4311799}
{"timestamp":"2026-10-02T12:23:19+00:00","event":"contact_lead_checked","telegram_user_id":1033007926,"telegram_message_id":700928,"contact_id":42097415,"amo_lead_id":42044657,"amo_pipeline_id":3732193}
{"timestamp":"2026-10-02T12:23:19+00:00","event":"contact_ai_lead_found","telegram_user_id":1033007926,"telegram_message_id":700928,"contact_id":42097415,"amo_lead_id":42044657,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-02T12:23:19+00:00","event":"pipeline_check","telegram_user_id":1033007926,"telegram_message_id":700928,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T12:23:19+00:00","event":"ai_request","telegram_user_id":1033007926,"telegram_message_id":700928,"message":"Здравствуйте, подскажите, пожалуйста, сколько стоит дополнительное занятие с инструктором?"}
{"timestamp":"2026-10-02T12:23:28+00:00","event":"ai_response","telegram_user_id":1033007926,"telegram_message_id":700928,"duration_ms":9125,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T12:23:28+00:00","event":"handoff_requested","telegram_user_id":1033007926,"telegram_message_id":700928,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-02T12:23:28+00:00","event":"handoff_mode_changed","telegram_user_id":1033007926,"telegram_message_id":700928,"first_handoff":true}
{"timestamp":"2026-10-02T12:23:28+00:00","event":"sensei_prepare","telegram_user_id":1033007926,"telegram_message_id":700928,"amo_lead_id":"42044657"}
{"timestamp":"2026-10-02T12:23:29+00:00","event":"sensei_started","telegram_user_id":1033007926,"telegram_message_id":700928,"amo_lead_id":"42044657","result":true}
{"timestamp":"2026-10-02T12:23:29+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1033007926,"telegram_message_id":700928}
{"timestamp":"2026-10-02T12:23:29+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1033007926,"telegram_message_id":700928}
{"timestamp":"2026-10-02T12:24:31+00:00","event":"support_mode_check","telegram_user_id":468378181,"telegram_message_id":700932,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T12:24:31+00:00","event":"ai_skipped","telegram_user_id":468378181,"telegram_message_id":700932,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T12:25:11+00:00","event":"support_mode_check","telegram_user_id":340757108,"telegram_message_id":700935,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T12:25:11+00:00","event":"ai_skipped","telegram_user_id":340757108,"telegram_message_id":700935,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T12:26:27+00:00","event":"support_mode_check","telegram_user_id":1053482631,"telegram_message_id":700938,"support_mode":"AI"}
{"timestamp":"2026-10-02T12:26:27+00:00","event":"pipeline_check","telegram_user_id":1053482631,"telegram_message_id":700938,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T12:26:27+00:00","event":"ai_request","telegram_user_id":1053482631,"telegram_message_id":700938,"message":"Добрый день. Хотела бы уточнить, какие именно требования для записи на практический экзамен от школы, есть ли возможность узнать, где именно, на какой стании, он будет проходить, и как проходит выбор инструктора?"}
{"timestamp":"2026-10-02T12:26:32+00:00","event":"ai_response","telegram_user_id":1053482631,"telegram_message_id":700938,"duration_ms":5236,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T12:26:32+00:00","event":"handoff_requested","telegram_user_id":1053482631,"telegram_message_id":700938,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-02T12:26:32+00:00","event":"handoff_mode_changed","telegram_user_id":1053482631,"telegram_message_id":700938,"first_handoff":true}
{"timestamp":"2026-10-02T12:26:32+00:00","event":"sensei_prepare","telegram_user_id":1053482631,"telegram_message_id":700938,"amo_lead_id":"41734267"}
{"timestamp":"2026-10-02T12:26:32+00:00","event":"sensei_started","telegram_user_id":1053482631,"telegram_message_id":700938,"amo_lead_id":"41734267","result":true}
{"timestamp":"2026-10-02T12:26:33+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1053482631,"telegram_message_id":700938}
{"timestamp":"2026-10-02T12:26:33+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1053482631,"telegram_message_id":700938}
{"timestamp":"2026-10-02T12:27:33+00:00","event":"support_mode_check","telegram_user_id":5149608998,"telegram_message_id":700944,"support_mode":"AI"}
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{"timestamp":"2026-10-02T12:28:12+00:00","event":"ai_skipped","telegram_user_id":1475562141,"telegram_message_id":700945,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T12:28:27+00:00","event":"support_mode_check","telegram_user_id":874977096,"telegram_message_id":700948,"support_mode":"AI"}
{"timestamp":"2026-10-02T12:28:27+00:00","event":"pipeline_missing_in_db","telegram_user_id":874977096,"telegram_message_id":700948,"amo_lead_id":null}
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{"timestamp":"2026-10-02T12:28:29+00:00","event":"pipeline_check","telegram_user_id":874977096,"telegram_message_id":700948,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T12:28:29+00:00","event":"ai_skipped","telegram_user_id":874977096,"telegram_message_id":700948,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T12:28:32+00:00","event":"support_mode_check","telegram_user_id":1718436282,"telegram_message_id":700949,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T12:28:32+00:00","event":"ai_skipped","telegram_user_id":1718436282,"telegram_message_id":700949,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T12:29:06+00:00","event":"support_mode_check","telegram_user_id":1659859656,"telegram_message_id":700950,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T12:29:06+00:00","event":"ai_skipped","telegram_user_id":1659859656,"telegram_message_id":700950,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T12:32:39+00:00","event":"support_mode_check","telegram_user_id":928005838,"telegram_message_id":700954,"support_mode":"AI"}
{"timestamp":"2026-10-02T12:32:39+00:00","event":"pipeline_missing_in_db","telegram_user_id":928005838,"telegram_message_id":700954,"amo_lead_id":null}
{"timestamp":"2026-10-02T12:32:39+00:00","event":"legacy_leadid_check","telegram_user_id":928005838,"telegram_message_id":700954,"legacy_leadid":"12191"}
{"timestamp":"2026-10-02T12:32:41+00:00","event":"legacy_contact_fetch_error","telegram_user_id":928005838,"telegram_message_id":700954,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-10-02T12:32:41+00:00","event":"pipeline_check","telegram_user_id":928005838,"telegram_message_id":700954,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T12:32:41+00:00","event":"ai_skipped","telegram_user_id":928005838,"telegram_message_id":700954,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T12:32:52+00:00","event":"support_mode_check","telegram_user_id":755967142,"telegram_message_id":700955,"support_mode":"AI"}
{"timestamp":"2026-10-02T12:32:52+00:00","event":"pipeline_check","telegram_user_id":755967142,"telegram_message_id":700955,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T12:32:52+00:00","event":"ai_request","telegram_user_id":755967142,"telegram_message_id":700955,"message":"Только сейчас увидела это уведомление"}
{"timestamp":"2026-10-02T12:32:57+00:00","event":"ai_response","telegram_user_id":755967142,"telegram_message_id":700955,"duration_ms":5160,"action":"ANSWER","answer":"Здравствуйте! Ничего страшного. Уточните, пожалуйста, по какому вопросу или уведомлению вы обращаетесь?"}
{"timestamp":"2026-10-02T12:32:58+00:00","event":"telegram_ai_answer_sent","telegram_user_id":755967142,"telegram_message_id":700955,"answer":"Здравствуйте! Ничего страшного. Уточните, пожалуйста, по какому вопросу или уведомлению вы обращаетесь?"}
{"timestamp":"2026-10-02T12:32:58+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":755967142,"telegram_message_id":700955}
{"timestamp":"2026-10-02T12:32:58+00:00","event":"support_mode_check","telegram_user_id":657730680,"telegram_message_id":700956,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T12:32:58+00:00","event":"ai_skipped","telegram_user_id":657730680,"telegram_message_id":700956,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T12:33:39+00:00","event":"support_mode_check","telegram_user_id":755967142,"telegram_message_id":700960,"support_mode":"AI"}
{"timestamp":"2026-10-02T12:33:39+00:00","event":"pipeline_check","telegram_user_id":755967142,"telegram_message_id":700960,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T12:33:39+00:00","event":"ai_request","telegram_user_id":755967142,"telegram_message_id":700960,"message":"Вот скриншот выше у меня уведомление что у меня другой инструктор"}
{"timestamp":"2026-10-02T12:33:56+00:00","event":"ai_response","telegram_user_id":755967142,"telegram_message_id":700960,"duration_ms":16246,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T12:33:56+00:00","event":"handoff_requested","telegram_user_id":755967142,"telegram_message_id":700960,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-10-02T12:33:57+00:00","event":"handoff_telegram_message_sent","telegram_user_id":755967142,"telegram_message_id":700960}
{"timestamp":"2026-10-02T12:33:57+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":755967142,"telegram_message_id":700960}
{"timestamp":"2026-10-02T12:36:43+00:00","event":"support_mode_check","telegram_user_id":1718436282,"telegram_message_id":700974,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T12:36:43+00:00","event":"ai_skipped","telegram_user_id":1718436282,"telegram_message_id":700974,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T12:40:07+00:00","event":"support_mode_check","telegram_user_id":489602397,"telegram_message_id":700981,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T12:40:07+00:00","event":"ai_skipped","telegram_user_id":489602397,"telegram_message_id":700981,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T12:43:52+00:00","event":"support_mode_check","telegram_user_id":379176046,"telegram_message_id":701001,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T12:43:52+00:00","event":"ai_skipped","telegram_user_id":379176046,"telegram_message_id":701001,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T12:47:24+00:00","event":"support_mode_check","telegram_user_id":468378181,"telegram_message_id":701004,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T12:47:24+00:00","event":"ai_skipped","telegram_user_id":468378181,"telegram_message_id":701004,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T12:47:57+00:00","event":"support_mode_check","telegram_user_id":934538856,"telegram_message_id":701005,"support_mode":"AI"}
{"timestamp":"2026-10-02T12:47:57+00:00","event":"pipeline_missing_in_db","telegram_user_id":934538856,"telegram_message_id":701005,"amo_lead_id":null}
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{"timestamp":"2026-10-02T12:47:59+00:00","event":"pipeline_check","telegram_user_id":934538856,"telegram_message_id":701005,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T12:47:59+00:00","event":"ai_request","telegram_user_id":934538856,"telegram_message_id":701005,"message":"Здравствуйте, откройте пожалуйста доступ к внутреннему экзамену"}
{"timestamp":"2026-10-02T12:48:07+00:00","event":"ai_response","telegram_user_id":934538856,"telegram_message_id":701005,"duration_ms":8190,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T12:48:07+00:00","event":"handoff_requested","telegram_user_id":934538856,"telegram_message_id":701005,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-02T12:48:07+00:00","event":"handoff_mode_changed","telegram_user_id":934538856,"telegram_message_id":701005,"first_handoff":true}
{"timestamp":"2026-10-02T12:48:07+00:00","event":"sensei_prepare","telegram_user_id":934538856,"telegram_message_id":701005,"amo_lead_id":"39680761"}
{"timestamp":"2026-10-02T12:48:07+00:00","event":"sensei_started","telegram_user_id":934538856,"telegram_message_id":701005,"amo_lead_id":"39680761","result":true}
{"timestamp":"2026-10-02T12:48:08+00:00","event":"handoff_telegram_message_sent","telegram_user_id":934538856,"telegram_message_id":701005}
{"timestamp":"2026-10-02T12:48:08+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":934538856,"telegram_message_id":701005}
{"timestamp":"2026-10-02T12:50:38+00:00","event":"support_mode_check","telegram_user_id":340757108,"telegram_message_id":701009,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T12:50:38+00:00","event":"ai_skipped","telegram_user_id":340757108,"telegram_message_id":701009,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T12:53:36+00:00","event":"support_mode_check","telegram_user_id":489602397,"telegram_message_id":701024,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T12:53:36+00:00","event":"ai_skipped","telegram_user_id":489602397,"telegram_message_id":701024,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T13:04:19+00:00","event":"support_mode_check","telegram_user_id":964879683,"telegram_message_id":701042,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T13:04:19+00:00","event":"ai_skipped","telegram_user_id":964879683,"telegram_message_id":701042,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T13:07:07+00:00","event":"support_mode_check","telegram_user_id":1475562141,"telegram_message_id":701045,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T13:07:07+00:00","event":"ai_skipped","telegram_user_id":1475562141,"telegram_message_id":701045,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T13:10:31+00:00","event":"support_mode_check","telegram_user_id":1987356893,"telegram_message_id":701051,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T13:10:31+00:00","event":"ai_skipped","telegram_user_id":1987356893,"telegram_message_id":701051,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T13:12:20+00:00","event":"support_mode_check","telegram_user_id":340757108,"telegram_message_id":701053,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T13:12:20+00:00","event":"ai_skipped","telegram_user_id":340757108,"telegram_message_id":701053,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T13:12:20+00:00","event":"support_mode_check","telegram_user_id":463133588,"telegram_message_id":701054,"support_mode":"AI"}
{"timestamp":"2026-10-02T13:12:20+00:00","event":"pipeline_check","telegram_user_id":463133588,"telegram_message_id":701054,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T13:12:20+00:00","event":"ai_request","telegram_user_id":463133588,"telegram_message_id":701054,"message":"Здравствуйте \nПодскажите, пожалуйста, к какому ГИБДД я прикреплена? По какому адресу"}
{"timestamp":"2026-10-02T13:12:25+00:00","event":"ai_response","telegram_user_id":463133588,"telegram_message_id":701054,"duration_ms":4418,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T13:12:25+00:00","event":"handoff_requested","telegram_user_id":463133588,"telegram_message_id":701054,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-10-02T13:12:25+00:00","event":"sensei_prepare","telegram_user_id":463133588,"telegram_message_id":701054,"amo_lead_id":"41537773"}
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{"timestamp":"2026-10-02T13:12:26+00:00","event":"handoff_telegram_message_sent","telegram_user_id":463133588,"telegram_message_id":701054}
{"timestamp":"2026-10-02T13:12:26+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":463133588,"telegram_message_id":701054}
{"timestamp":"2026-10-02T13:12:33+00:00","event":"support_mode_check","telegram_user_id":5844043661,"telegram_message_id":701057,"support_mode":"AI"}
{"timestamp":"2026-10-02T13:12:33+00:00","event":"pipeline_missing_in_db","telegram_user_id":5844043661,"telegram_message_id":701057,"amo_lead_id":null}
{"timestamp":"2026-10-02T13:12:33+00:00","event":"legacy_leadid_check","telegram_user_id":5844043661,"telegram_message_id":701057,"legacy_leadid":"41733321"}
{"timestamp":"2026-10-02T13:12:35+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":5844043661,"telegram_message_id":701057,"contact_id":41733321,"linked_leads_count":2}
{"timestamp":"2026-10-02T13:12:36+00:00","event":"contact_lead_checked","telegram_user_id":5844043661,"telegram_message_id":701057,"contact_id":41733321,"amo_lead_id":41457055,"amo_pipeline_id":4311799}
{"timestamp":"2026-10-02T13:12:36+00:00","event":"contact_lead_checked","telegram_user_id":5844043661,"telegram_message_id":701057,"contact_id":41733321,"amo_lead_id":41564601,"amo_pipeline_id":3732193}
{"timestamp":"2026-10-02T13:12:36+00:00","event":"contact_ai_lead_found","telegram_user_id":5844043661,"telegram_message_id":701057,"contact_id":41733321,"amo_lead_id":41564601,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-02T13:12:36+00:00","event":"pipeline_check","telegram_user_id":5844043661,"telegram_message_id":701057,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T13:12:36+00:00","event":"ai_request","telegram_user_id":5844043661,"telegram_message_id":701057,"message":"Здравствуйте, можете пожалуйста прислать фото моих справок"}
{"timestamp":"2026-10-02T13:12:45+00:00","event":"ai_response","telegram_user_id":5844043661,"telegram_message_id":701057,"duration_ms":8393,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T13:12:45+00:00","event":"handoff_requested","telegram_user_id":5844043661,"telegram_message_id":701057,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-02T13:12:45+00:00","event":"handoff_mode_changed","telegram_user_id":5844043661,"telegram_message_id":701057,"first_handoff":true}
{"timestamp":"2026-10-02T13:12:45+00:00","event":"sensei_prepare","telegram_user_id":5844043661,"telegram_message_id":701057,"amo_lead_id":"41564601"}
{"timestamp":"2026-10-02T13:12:45+00:00","event":"sensei_started","telegram_user_id":5844043661,"telegram_message_id":701057,"amo_lead_id":"41564601","result":true}
{"timestamp":"2026-10-02T13:12:48+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5844043661,"telegram_message_id":701057}
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{"timestamp":"2026-10-02T13:15:21+00:00","event":"support_mode_check","telegram_user_id":934538856,"telegram_message_id":701066,"support_mode":"HUMAN"}
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{"timestamp":"2026-10-02T13:17:34+00:00","event":"ai_skipped","telegram_user_id":8777914220,"telegram_message_id":701070,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
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{"timestamp":"2026-10-02T13:17:42+00:00","event":"ai_skipped","telegram_user_id":1396058105,"telegram_message_id":701071,"reason":"support_mode_human"}
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{"timestamp":"2026-10-02T13:23:06+00:00","event":"ai_skipped","telegram_user_id":964879683,"telegram_message_id":701075,"reason":"support_mode_human"}
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{"timestamp":"2026-10-02T13:25:13+00:00","event":"ai_skipped","telegram_user_id":8777914220,"telegram_message_id":701078,"reason":"support_mode_human"}
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{"timestamp":"2026-10-02T13:27:25+00:00","event":"ai_skipped","telegram_user_id":169880427,"telegram_message_id":701085,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T13:29:11+00:00","event":"support_mode_check","telegram_user_id":1163727789,"telegram_message_id":701087,"support_mode":"AI"}
{"timestamp":"2026-10-02T13:29:11+00:00","event":"pipeline_check","telegram_user_id":1163727789,"telegram_message_id":701087,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T13:29:11+00:00","event":"ai_skipped","telegram_user_id":1163727789,"telegram_message_id":701087,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T13:33:47+00:00","event":"support_mode_check","telegram_user_id":726201820,"telegram_message_id":701090,"support_mode":"AI"}
{"timestamp":"2026-10-02T13:33:47+00:00","event":"pipeline_check","telegram_user_id":726201820,"telegram_message_id":701090,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T13:33:47+00:00","event":"ai_request","telegram_user_id":726201820,"telegram_message_id":701090,"message":"Здравствуйте! Инструктор который сейчас у меня- замечательный. Но к сожалению, он не проводит занятия в выходные дни. Есть ли возможность у меня заниматься сразу у 2 инструкторов?"}
{"timestamp":"2026-10-02T13:33:53+00:00","event":"ai_response","telegram_user_id":726201820,"telegram_message_id":701090,"duration_ms":5942,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T13:33:53+00:00","event":"handoff_requested","telegram_user_id":726201820,"telegram_message_id":701090,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-02T13:33:53+00:00","event":"handoff_mode_changed","telegram_user_id":726201820,"telegram_message_id":701090,"first_handoff":true}
{"timestamp":"2026-10-02T13:33:53+00:00","event":"sensei_prepare","telegram_user_id":726201820,"telegram_message_id":701090,"amo_lead_id":"42146765"}
{"timestamp":"2026-10-02T13:33:54+00:00","event":"sensei_started","telegram_user_id":726201820,"telegram_message_id":701090,"amo_lead_id":"42146765","result":true}
{"timestamp":"2026-10-02T13:33:54+00:00","event":"handoff_telegram_message_sent","telegram_user_id":726201820,"telegram_message_id":701090}
{"timestamp":"2026-10-02T13:33:55+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":726201820,"telegram_message_id":701090}
{"timestamp":"2026-10-02T13:35:36+00:00","event":"support_mode_check","telegram_user_id":1475562141,"telegram_message_id":701095,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T13:35:36+00:00","event":"ai_skipped","telegram_user_id":1475562141,"telegram_message_id":701095,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T13:36:02+00:00","event":"support_mode_check","telegram_user_id":1475562141,"telegram_message_id":701096,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T13:36:02+00:00","event":"ai_skipped","telegram_user_id":1475562141,"telegram_message_id":701096,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T13:37:53+00:00","event":"support_mode_check","telegram_user_id":995514413,"telegram_message_id":701100,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T13:37:53+00:00","event":"ai_skipped","telegram_user_id":995514413,"telegram_message_id":701100,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T13:40:35+00:00","event":"support_mode_check","telegram_user_id":1421916139,"telegram_message_id":701103,"support_mode":"AI"}
{"timestamp":"2026-10-02T13:40:35+00:00","event":"pipeline_check","telegram_user_id":1421916139,"telegram_message_id":701103,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T13:40:35+00:00","event":"ai_request","telegram_user_id":1421916139,"telegram_message_id":701103,"message":"Здравствуйте! Можете пожалуйста еще раз ссылку отправить а то эта не сработала вчера и сегодн также"}
{"timestamp":"2026-10-02T13:40:35+00:00","event":"ai_response","telegram_user_id":1421916139,"telegram_message_id":701103,"duration_ms":269,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T13:40:35+00:00","event":"handoff_requested","telegram_user_id":1421916139,"telegram_message_id":701103,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-02T13:40:35+00:00","event":"handoff_mode_changed","telegram_user_id":1421916139,"telegram_message_id":701103,"first_handoff":true}
{"timestamp":"2026-10-02T13:40:35+00:00","event":"sensei_prepare","telegram_user_id":1421916139,"telegram_message_id":701103,"amo_lead_id":"42581571"}
{"timestamp":"2026-10-02T13:40:35+00:00","event":"sensei_started","telegram_user_id":1421916139,"telegram_message_id":701103,"amo_lead_id":"42581571","result":true}
{"timestamp":"2026-10-02T13:40:36+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1421916139,"telegram_message_id":701103}
{"timestamp":"2026-10-02T13:40:36+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1421916139,"telegram_message_id":701103}
{"timestamp":"2026-10-02T13:42:22+00:00","event":"support_mode_check","telegram_user_id":8777914220,"telegram_message_id":701110,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T13:42:22+00:00","event":"ai_skipped","telegram_user_id":8777914220,"telegram_message_id":701110,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T13:42:55+00:00","event":"support_mode_check","telegram_user_id":885066484,"telegram_message_id":701111,"support_mode":"AI"}
{"timestamp":"2026-10-02T13:42:55+00:00","event":"pipeline_missing_in_db","telegram_user_id":885066484,"telegram_message_id":701111,"amo_lead_id":null}
{"timestamp":"2026-10-02T13:42:55+00:00","event":"legacy_leadid_check","telegram_user_id":885066484,"telegram_message_id":701111,"legacy_leadid":"42263989"}
{"timestamp":"2026-10-02T13:42:57+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":885066484,"telegram_message_id":701111,"contact_id":42263989,"linked_leads_count":2}
{"timestamp":"2026-10-02T13:42:58+00:00","event":"contact_lead_checked","telegram_user_id":885066484,"telegram_message_id":701111,"contact_id":42263989,"amo_lead_id":42173425,"amo_pipeline_id":4311799}
{"timestamp":"2026-10-02T13:42:58+00:00","event":"contact_lead_checked","telegram_user_id":885066484,"telegram_message_id":701111,"contact_id":42263989,"amo_lead_id":42173671,"amo_pipeline_id":3732193}
{"timestamp":"2026-10-02T13:42:58+00:00","event":"contact_ai_lead_found","telegram_user_id":885066484,"telegram_message_id":701111,"contact_id":42263989,"amo_lead_id":42173671,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-02T13:42:58+00:00","event":"pipeline_check","telegram_user_id":885066484,"telegram_message_id":701111,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T13:42:58+00:00","event":"ai_request","telegram_user_id":885066484,"telegram_message_id":701111,"message":"Добрый день! Хотела бы забрать документы из автошколы"}
{"timestamp":"2026-10-02T13:43:03+00:00","event":"ai_response","telegram_user_id":885066484,"telegram_message_id":701111,"duration_ms":4480,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T13:43:03+00:00","event":"handoff_requested","telegram_user_id":885066484,"telegram_message_id":701111,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-02T13:43:03+00:00","event":"handoff_mode_changed","telegram_user_id":885066484,"telegram_message_id":701111,"first_handoff":true}
{"timestamp":"2026-10-02T13:43:03+00:00","event":"sensei_prepare","telegram_user_id":885066484,"telegram_message_id":701111,"amo_lead_id":"42173671"}
{"timestamp":"2026-10-02T13:43:03+00:00","event":"sensei_started","telegram_user_id":885066484,"telegram_message_id":701111,"amo_lead_id":"42173671","result":true}
{"timestamp":"2026-10-02T13:43:03+00:00","event":"handoff_telegram_message_sent","telegram_user_id":885066484,"telegram_message_id":701111}
{"timestamp":"2026-10-02T13:43:03+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":885066484,"telegram_message_id":701111}
{"timestamp":"2026-10-02T13:46:10+00:00","event":"support_mode_check","telegram_user_id":489602397,"telegram_message_id":701117,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T13:46:10+00:00","event":"ai_skipped","telegram_user_id":489602397,"telegram_message_id":701117,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T13:49:53+00:00","event":"support_mode_check","telegram_user_id":1659859656,"telegram_message_id":701120,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T13:49:53+00:00","event":"ai_skipped","telegram_user_id":1659859656,"telegram_message_id":701120,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T13:51:36+00:00","event":"support_mode_check","telegram_user_id":489602397,"telegram_message_id":701124,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T13:51:36+00:00","event":"ai_skipped","telegram_user_id":489602397,"telegram_message_id":701124,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T13:53:12+00:00","event":"support_mode_check","telegram_user_id":726201820,"telegram_message_id":701125,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T13:53:12+00:00","event":"ai_skipped","telegram_user_id":726201820,"telegram_message_id":701125,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T13:55:38+00:00","event":"support_mode_check","telegram_user_id":44700043,"telegram_message_id":701132,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T13:55:38+00:00","event":"ai_skipped","telegram_user_id":44700043,"telegram_message_id":701132,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T13:55:50+00:00","event":"support_mode_check","telegram_user_id":726201820,"telegram_message_id":701133,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T13:55:50+00:00","event":"ai_skipped","telegram_user_id":726201820,"telegram_message_id":701133,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T14:02:42+00:00","event":"support_mode_check","telegram_user_id":726201820,"telegram_message_id":701140,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T14:02:42+00:00","event":"ai_skipped","telegram_user_id":726201820,"telegram_message_id":701140,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T14:03:57+00:00","event":"support_mode_check","telegram_user_id":726201820,"telegram_message_id":701142,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T14:03:57+00:00","event":"ai_skipped","telegram_user_id":726201820,"telegram_message_id":701142,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T14:04:30+00:00","event":"support_mode_check","telegram_user_id":661051158,"telegram_message_id":701143,"support_mode":"AI"}
{"timestamp":"2026-10-02T14:04:30+00:00","event":"pipeline_missing_in_db","telegram_user_id":661051158,"telegram_message_id":701143,"amo_lead_id":null}
{"timestamp":"2026-10-02T14:04:30+00:00","event":"legacy_leadid_check","telegram_user_id":661051158,"telegram_message_id":701143,"legacy_leadid":"39399490"}
{"timestamp":"2026-10-02T14:04:32+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":661051158,"telegram_message_id":701143,"contact_id":39399490,"linked_leads_count":2}
{"timestamp":"2026-10-02T14:04:32+00:00","event":"contact_lead_checked","telegram_user_id":661051158,"telegram_message_id":701143,"contact_id":39399490,"amo_lead_id":38893812,"amo_pipeline_id":4311799}
{"timestamp":"2026-10-02T14:04:33+00:00","event":"contact_lead_checked","telegram_user_id":661051158,"telegram_message_id":701143,"contact_id":39399490,"amo_lead_id":39133381,"amo_pipeline_id":3732193}
{"timestamp":"2026-10-02T14:04:33+00:00","event":"contact_ai_lead_found","telegram_user_id":661051158,"telegram_message_id":701143,"contact_id":39399490,"amo_lead_id":39133381,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-02T14:04:33+00:00","event":"pipeline_check","telegram_user_id":661051158,"telegram_message_id":701143,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T14:04:33+00:00","event":"ai_request","telegram_user_id":661051158,"telegram_message_id":701143,"message":"Здравствуйте! подскажите пожалуйста, какие документы нужны для оформления налогового вычета за оплату обучения в автошколе?"}
{"timestamp":"2026-10-02T14:04:38+00:00","event":"ai_response","telegram_user_id":661051158,"telegram_message_id":701143,"duration_ms":5256,"action":"ANSWER","answer":"Для получения справки для налогового вычета сначала нужно завершить курс обучения. После этого автошкола сможет подготовить справку."}
{"timestamp":"2026-10-02T14:04:38+00:00","event":"telegram_ai_answer_sent","telegram_user_id":661051158,"telegram_message_id":701143,"answer":"Для получения справки для налогового вычета сначала нужно завершить курс обучения. После этого автошкола сможет подготовить справку."}
{"timestamp":"2026-10-02T14:04:39+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":661051158,"telegram_message_id":701143}
{"timestamp":"2026-10-02T14:04:52+00:00","event":"support_mode_check","telegram_user_id":661051158,"telegram_message_id":701145,"support_mode":"AI"}
{"timestamp":"2026-10-02T14:04:52+00:00","event":"pipeline_check","telegram_user_id":661051158,"telegram_message_id":701145,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T14:04:52+00:00","event":"ai_request","telegram_user_id":661051158,"telegram_message_id":701145,"message":"курс обучения завершен в мае"}
{"timestamp":"2026-10-02T14:04:58+00:00","event":"ai_response","telegram_user_id":661051158,"telegram_message_id":701145,"duration_ms":5966,"action":"ANSWER","answer":"Вы сдали оба внутренних экзамена — теоретический и практический?"}
{"timestamp":"2026-10-02T14:04:58+00:00","event":"telegram_ai_answer_sent","telegram_user_id":661051158,"telegram_message_id":701145,"answer":"Вы сдали оба внутренних экзамена — теоретический и практический?"}
{"timestamp":"2026-10-02T14:04:59+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":661051158,"telegram_message_id":701145}
{"timestamp":"2026-10-02T14:05:08+00:00","event":"support_mode_check","telegram_user_id":661051158,"telegram_message_id":701147,"support_mode":"AI"}
{"timestamp":"2026-10-02T14:05:08+00:00","event":"pipeline_check","telegram_user_id":661051158,"telegram_message_id":701147,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T14:05:08+00:00","event":"ai_request","telegram_user_id":661051158,"telegram_message_id":701147,"message":"даже раньше, извините"}
{"timestamp":"2026-10-02T14:05:10+00:00","event":"ai_response","telegram_user_id":661051158,"telegram_message_id":701147,"duration_ms":2462,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T14:05:10+00:00","event":"handoff_requested","telegram_user_id":661051158,"telegram_message_id":701147,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-02T14:05:10+00:00","event":"handoff_mode_changed","telegram_user_id":661051158,"telegram_message_id":701147,"first_handoff":true}
{"timestamp":"2026-10-02T14:05:10+00:00","event":"sensei_prepare","telegram_user_id":661051158,"telegram_message_id":701147,"amo_lead_id":"39133381"}
{"timestamp":"2026-10-02T14:05:11+00:00","event":"sensei_started","telegram_user_id":661051158,"telegram_message_id":701147,"amo_lead_id":"39133381","result":true}
{"timestamp":"2026-10-02T14:05:11+00:00","event":"handoff_telegram_message_sent","telegram_user_id":661051158,"telegram_message_id":701147}
{"timestamp":"2026-10-02T14:05:11+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":661051158,"telegram_message_id":701147}
{"timestamp":"2026-10-02T14:05:12+00:00","event":"support_mode_check","telegram_user_id":661051158,"telegram_message_id":701149,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T14:05:12+00:00","event":"ai_skipped","telegram_user_id":661051158,"telegram_message_id":701149,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T14:05:55+00:00","event":"support_mode_check","telegram_user_id":735254977,"telegram_message_id":701152,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T14:05:55+00:00","event":"ai_skipped","telegram_user_id":735254977,"telegram_message_id":701152,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T14:08:32+00:00","event":"support_mode_check","telegram_user_id":1421916139,"telegram_message_id":701166,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T14:08:32+00:00","event":"ai_skipped","telegram_user_id":1421916139,"telegram_message_id":701166,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T14:13:40+00:00","event":"support_mode_check","telegram_user_id":254163101,"telegram_message_id":701177,"support_mode":"AI"}
{"timestamp":"2026-10-02T14:13:40+00:00","event":"pipeline_missing_in_db","telegram_user_id":254163101,"telegram_message_id":701177,"amo_lead_id":null}
{"timestamp":"2026-10-02T14:13:40+00:00","event":"legacy_leadid_check","telegram_user_id":254163101,"telegram_message_id":701177,"legacy_leadid":"38983774"}
{"timestamp":"2026-10-02T14:13:41+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":254163101,"telegram_message_id":701177,"amo_lead_id":38983774,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-02T14:13:41+00:00","event":"pipeline_check","telegram_user_id":254163101,"telegram_message_id":701177,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T14:13:41+00:00","event":"ai_request","telegram_user_id":254163101,"telegram_message_id":701177,"message":"Добрый день. Я рассматриваю возможность заключить еще один договор на обучение вождению, для другого моего ребенка. С кем это можно обсудить?"}
{"timestamp":"2026-10-02T14:13:45+00:00","event":"ai_response","telegram_user_id":254163101,"telegram_message_id":701177,"duration_ms":4212,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T14:13:45+00:00","event":"handoff_requested","telegram_user_id":254163101,"telegram_message_id":701177,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-10-02T14:13:45+00:00","event":"sensei_prepare","telegram_user_id":254163101,"telegram_message_id":701177,"amo_lead_id":"38983774"}
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{"timestamp":"2026-10-02T14:13:46+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":254163101,"telegram_message_id":701177}
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{"timestamp":"2026-10-02T14:14:43+00:00","event":"ai_skipped","telegram_user_id":583293459,"telegram_message_id":701184,"reason":"support_mode_human"}
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{"timestamp":"2026-10-02T14:15:24+00:00","event":"ai_skipped","telegram_user_id":583293459,"telegram_message_id":701186,"reason":"support_mode_human"}
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{"timestamp":"2026-10-02T14:25:43+00:00","event":"ai_skipped","telegram_user_id":706237168,"telegram_message_id":701200,"reason":"support_mode_human"}
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{"timestamp":"2026-10-02T14:26:06+00:00","event":"ai_skipped","telegram_user_id":169880427,"telegram_message_id":701203,"reason":"support_mode_human"}
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{"timestamp":"2026-10-02T14:27:24+00:00","event":"ai_skipped","telegram_user_id":421170772,"telegram_message_id":701205,"reason":"support_mode_human"}
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{"timestamp":"2026-10-02T14:28:00+00:00","event":"ai_skipped","telegram_user_id":706237168,"telegram_message_id":701211,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T14:30:35+00:00","event":"support_mode_check","telegram_user_id":817244569,"telegram_message_id":701224,"support_mode":"AI"}
{"timestamp":"2026-10-02T14:30:35+00:00","event":"pipeline_check","telegram_user_id":817244569,"telegram_message_id":701224,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T14:30:35+00:00","event":"ai_skipped","telegram_user_id":817244569,"telegram_message_id":701224,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T14:34:43+00:00","event":"support_mode_check","telegram_user_id":658990318,"telegram_message_id":701231,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T14:34:43+00:00","event":"ai_skipped","telegram_user_id":658990318,"telegram_message_id":701231,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T14:49:13+00:00","event":"support_mode_check","telegram_user_id":6610758749,"telegram_message_id":701241,"support_mode":"AI"}
{"timestamp":"2026-10-02T14:49:13+00:00","event":"pipeline_missing_in_db","telegram_user_id":6610758749,"telegram_message_id":701241,"amo_lead_id":null}
{"timestamp":"2026-10-02T14:49:13+00:00","event":"legacy_leadid_check","telegram_user_id":6610758749,"telegram_message_id":701241,"legacy_leadid":"41656667"}
{"timestamp":"2026-10-02T14:49:15+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":6610758749,"telegram_message_id":701241,"contact_id":41656667,"linked_leads_count":2}
{"timestamp":"2026-10-02T14:49:15+00:00","event":"contact_lead_checked","telegram_user_id":6610758749,"telegram_message_id":701241,"contact_id":41656667,"amo_lead_id":41396201,"amo_pipeline_id":4311799}
{"timestamp":"2026-10-02T14:49:16+00:00","event":"contact_lead_checked","telegram_user_id":6610758749,"telegram_message_id":701241,"contact_id":41656667,"amo_lead_id":41401185,"amo_pipeline_id":3732193}
{"timestamp":"2026-10-02T14:49:16+00:00","event":"contact_ai_lead_found","telegram_user_id":6610758749,"telegram_message_id":701241,"contact_id":41656667,"amo_lead_id":41401185,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-02T14:49:16+00:00","event":"pipeline_check","telegram_user_id":6610758749,"telegram_message_id":701241,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T14:49:16+00:00","event":"ai_request","telegram_user_id":6610758749,"telegram_message_id":701241,"message":"Добрый вечер! \nСкажите, пожалуйста, а я могу заниматься с несколькими инструкторами?\n\nСейчас записаться на вождение к своему инструктору стало крайне проблематично. А хочется до снега успеть сдать ГАИ"}
{"timestamp":"2026-10-02T14:49:20+00:00","event":"ai_response","telegram_user_id":6610758749,"telegram_message_id":701241,"duration_ms":4850,"action":"ANSWER","answer":"Добрый вечер! Расписание занятий формируется непосредственно с инструктором. По вопросу занятий с несколькими инструкторами уточню у коллег. Чтобы успеть до снега, напишите, пожалуйста, в чат: вам помогут проверить, какие есть варианты."}
{"timestamp":"2026-10-02T14:49:21+00:00","event":"telegram_ai_answer_sent","telegram_user_id":6610758749,"telegram_message_id":701241,"answer":"Добрый вечер! Расписание занятий формируется непосредственно с инструктором. По вопросу занятий с несколькими инструкторами уточню у коллег. Чтобы успеть до снега, напишите, пожалуйста, в чат: вам помогут проверить, какие есть варианты."}
{"timestamp":"2026-10-02T14:49:21+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":6610758749,"telegram_message_id":701241}
{"timestamp":"2026-10-02T14:49:51+00:00","event":"support_mode_check","telegram_user_id":661051158,"telegram_message_id":701244,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T14:49:51+00:00","event":"ai_skipped","telegram_user_id":661051158,"telegram_message_id":701244,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T14:49:56+00:00","event":"support_mode_check","telegram_user_id":661051158,"telegram_message_id":701245,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T14:49:56+00:00","event":"ai_skipped","telegram_user_id":661051158,"telegram_message_id":701245,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T14:50:17+00:00","event":"support_mode_check","telegram_user_id":6610758749,"telegram_message_id":701246,"support_mode":"AI"}
{"timestamp":"2026-10-02T14:50:17+00:00","event":"pipeline_check","telegram_user_id":6610758749,"telegram_message_id":701246,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T14:50:17+00:00","event":"ai_request","telegram_user_id":6610758749,"telegram_message_id":701246,"message":"4, 7, 8, 11 октября могу прийти на занятия"}
{"timestamp":"2026-10-02T14:50:21+00:00","event":"ai_response","telegram_user_id":6610758749,"telegram_message_id":701246,"duration_ms":4585,"action":"ANSWER","answer":"График занятий согласуется с учебным расписанием. Уточните, пожалуйста: вы хотите сообщить, в какие дни вам удобно заниматься с инструктором?"}
{"timestamp":"2026-10-02T14:50:22+00:00","event":"telegram_ai_answer_sent","telegram_user_id":6610758749,"telegram_message_id":701246,"answer":"График занятий согласуется с учебным расписанием. Уточните, пожалуйста: вы хотите сообщить, в какие дни вам удобно заниматься с инструктором?"}
{"timestamp":"2026-10-02T14:50:22+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":6610758749,"telegram_message_id":701246}
{"timestamp":"2026-10-02T14:50:42+00:00","event":"support_mode_check","telegram_user_id":6610758749,"telegram_message_id":701248,"support_mode":"AI"}
{"timestamp":"2026-10-02T14:50:42+00:00","event":"pipeline_check","telegram_user_id":6610758749,"telegram_message_id":701248,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T14:50:42+00:00","event":"ai_request","telegram_user_id":6610758749,"telegram_message_id":701248,"message":"Да"}
{"timestamp":"2026-10-02T14:50:44+00:00","event":"ai_response","telegram_user_id":6610758749,"telegram_message_id":701248,"duration_ms":2511,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T14:50:44+00:00","event":"handoff_requested","telegram_user_id":6610758749,"telegram_message_id":701248,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-02T14:50:44+00:00","event":"handoff_mode_changed","telegram_user_id":6610758749,"telegram_message_id":701248,"first_handoff":true}
{"timestamp":"2026-10-02T14:50:44+00:00","event":"sensei_prepare","telegram_user_id":6610758749,"telegram_message_id":701248,"amo_lead_id":"41401185"}
{"timestamp":"2026-10-02T14:50:45+00:00","event":"sensei_started","telegram_user_id":6610758749,"telegram_message_id":701248,"amo_lead_id":"41401185","result":true}
{"timestamp":"2026-10-02T14:50:46+00:00","event":"handoff_telegram_message_sent","telegram_user_id":6610758749,"telegram_message_id":701248}
{"timestamp":"2026-10-02T14:50:46+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":6610758749,"telegram_message_id":701248}
{"timestamp":"2026-10-02T14:50:58+00:00","event":"support_mode_check","telegram_user_id":254163101,"telegram_message_id":701253,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T14:50:58+00:00","event":"ai_skipped","telegram_user_id":254163101,"telegram_message_id":701253,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T14:51:57+00:00","event":"support_mode_check","telegram_user_id":661051158,"telegram_message_id":701256,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T14:51:57+00:00","event":"ai_skipped","telegram_user_id":661051158,"telegram_message_id":701256,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T14:51:57+00:00","event":"support_mode_check","telegram_user_id":661051158,"telegram_message_id":701257,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T14:51:57+00:00","event":"ai_skipped","telegram_user_id":661051158,"telegram_message_id":701257,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T14:53:15+00:00","event":"support_mode_check","telegram_user_id":661051158,"telegram_message_id":701261,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T14:53:15+00:00","event":"ai_skipped","telegram_user_id":661051158,"telegram_message_id":701261,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T14:54:59+00:00","event":"support_mode_check","telegram_user_id":1677308001,"telegram_message_id":701262,"support_mode":"AI"}
{"timestamp":"2026-10-02T14:54:59+00:00","event":"pipeline_missing_in_db","telegram_user_id":1677308001,"telegram_message_id":701262,"amo_lead_id":null}
{"timestamp":"2026-10-02T14:54:59+00:00","event":"legacy_leadid_check","telegram_user_id":1677308001,"telegram_message_id":701262,"legacy_leadid":"41993967"}
{"timestamp":"2026-10-02T14:55:01+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1677308001,"telegram_message_id":701262,"contact_id":41993967,"linked_leads_count":2}
{"timestamp":"2026-10-02T14:55:01+00:00","event":"contact_lead_checked","telegram_user_id":1677308001,"telegram_message_id":701262,"contact_id":41993967,"amo_lead_id":41879077,"amo_pipeline_id":4311799}
{"timestamp":"2026-10-02T14:55:02+00:00","event":"contact_lead_checked","telegram_user_id":1677308001,"telegram_message_id":701262,"contact_id":41993967,"amo_lead_id":41882573,"amo_pipeline_id":3732193}
{"timestamp":"2026-10-02T14:55:02+00:00","event":"contact_ai_lead_found","telegram_user_id":1677308001,"telegram_message_id":701262,"contact_id":41993967,"amo_lead_id":41882573,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-02T14:55:02+00:00","event":"pipeline_check","telegram_user_id":1677308001,"telegram_message_id":701262,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T14:55:02+00:00","event":"ai_request","telegram_user_id":1677308001,"telegram_message_id":701262,"message":"Добрый вечер,\nЯ все сдала, хочу забрать справку об обучении\n(Матренина Валерия Васильевна)"}
{"timestamp":"2026-10-02T14:55:09+00:00","event":"ai_response","telegram_user_id":1677308001,"telegram_message_id":701262,"duration_ms":6478,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T14:55:09+00:00","event":"handoff_requested","telegram_user_id":1677308001,"telegram_message_id":701262,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-02T14:55:09+00:00","event":"handoff_mode_changed","telegram_user_id":1677308001,"telegram_message_id":701262,"first_handoff":true}
{"timestamp":"2026-10-02T14:55:09+00:00","event":"sensei_prepare","telegram_user_id":1677308001,"telegram_message_id":701262,"amo_lead_id":"41882573"}
{"timestamp":"2026-10-02T14:55:09+00:00","event":"sensei_started","telegram_user_id":1677308001,"telegram_message_id":701262,"amo_lead_id":"41882573","result":true}
{"timestamp":"2026-10-02T14:55:09+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1677308001,"telegram_message_id":701262}
{"timestamp":"2026-10-02T14:55:10+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1677308001,"telegram_message_id":701262}
{"timestamp":"2026-10-02T14:57:36+00:00","event":"support_mode_check","telegram_user_id":716399203,"telegram_message_id":701267,"support_mode":"AI"}
{"timestamp":"2026-10-02T14:57:36+00:00","event":"pipeline_missing_in_db","telegram_user_id":716399203,"telegram_message_id":701267,"amo_lead_id":null}
{"timestamp":"2026-10-02T14:57:36+00:00","event":"legacy_leadid_check","telegram_user_id":716399203,"telegram_message_id":701267,"legacy_leadid":"41920031"}
{"timestamp":"2026-10-02T14:57:37+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":716399203,"telegram_message_id":701267,"contact_id":41920031,"linked_leads_count":2}
{"timestamp":"2026-10-02T14:57:38+00:00","event":"contact_lead_checked","telegram_user_id":716399203,"telegram_message_id":701267,"contact_id":41920031,"amo_lead_id":41768221,"amo_pipeline_id":4311799}
{"timestamp":"2026-10-02T14:57:38+00:00","event":"contact_lead_checked","telegram_user_id":716399203,"telegram_message_id":701267,"contact_id":41920031,"amo_lead_id":41772133,"amo_pipeline_id":3732193}
{"timestamp":"2026-10-02T14:57:38+00:00","event":"contact_ai_lead_found","telegram_user_id":716399203,"telegram_message_id":701267,"contact_id":41920031,"amo_lead_id":41772133,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-02T14:57:38+00:00","event":"pipeline_check","telegram_user_id":716399203,"telegram_message_id":701267,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T14:57:38+00:00","event":"ai_request","telegram_user_id":716399203,"telegram_message_id":701267,"message":"Добрый вечер! Все сдала, хочу забрать документы об окончании"}
{"timestamp":"2026-10-02T14:57:47+00:00","event":"ai_response","telegram_user_id":716399203,"telegram_message_id":701267,"duration_ms":8984,"action":"ANSWER","answer":"Выдача документов об окончании проходит по средам и субботам. Перед поездкой нужно заранее согласовать выдачу и уточнить, в каком офисе находятся документы."}
{"timestamp":"2026-10-02T14:57:47+00:00","event":"telegram_ai_answer_sent","telegram_user_id":716399203,"telegram_message_id":701267,"answer":"Выдача документов об окончании проходит по средам и субботам. Перед поездкой нужно заранее согласовать выдачу и уточнить, в каком офисе находятся документы."}
{"timestamp":"2026-10-02T14:57:47+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":716399203,"telegram_message_id":701267}
{"timestamp":"2026-10-02T14:57:48+00:00","event":"support_mode_check","telegram_user_id":1102920800,"telegram_message_id":701269,"support_mode":"AI"}
{"timestamp":"2026-10-02T14:57:48+00:00","event":"pipeline_check","telegram_user_id":1102920800,"telegram_message_id":701269,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T14:57:48+00:00","event":"ai_request","telegram_user_id":1102920800,"telegram_message_id":701269,"message":"Скажите, а фотографии надо привозить?"}
{"timestamp":"2026-10-02T14:57:51+00:00","event":"ai_response","telegram_user_id":1102920800,"telegram_message_id":701269,"duration_ms":2877,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T14:57:51+00:00","event":"handoff_requested","telegram_user_id":1102920800,"telegram_message_id":701269,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-02T14:57:51+00:00","event":"handoff_mode_changed","telegram_user_id":1102920800,"telegram_message_id":701269,"first_handoff":true}
{"timestamp":"2026-10-02T14:57:51+00:00","event":"sensei_prepare","telegram_user_id":1102920800,"telegram_message_id":701269,"amo_lead_id":"40713391"}
{"timestamp":"2026-10-02T14:57:51+00:00","event":"sensei_started","telegram_user_id":1102920800,"telegram_message_id":701269,"amo_lead_id":"40713391","result":true}
{"timestamp":"2026-10-02T14:57:52+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1102920800,"telegram_message_id":701269}
{"timestamp":"2026-10-02T14:57:52+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1102920800,"telegram_message_id":701269}
{"timestamp":"2026-10-02T14:57:53+00:00","event":"support_mode_check","telegram_user_id":1102920800,"telegram_message_id":701270,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T14:57:53+00:00","event":"ai_skipped","telegram_user_id":1102920800,"telegram_message_id":701270,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T14:58:07+00:00","event":"support_mode_check","telegram_user_id":716399203,"telegram_message_id":701277,"support_mode":"AI"}
{"timestamp":"2026-10-02T14:58:07+00:00","event":"pipeline_check","telegram_user_id":716399203,"telegram_message_id":701277,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T14:58:07+00:00","event":"ai_request","telegram_user_id":716399203,"telegram_message_id":701277,"message":"Могу забрать завтра?"}
{"timestamp":"2026-10-02T14:58:10+00:00","event":"ai_response","telegram_user_id":716399203,"telegram_message_id":701277,"duration_ms":2670,"action":"ANSWER","answer":"Документы выдают по средам и субботам после согласования. Уточните, пожалуйста, в каком офисе планируете забрать?"}
{"timestamp":"2026-10-02T14:58:10+00:00","event":"telegram_ai_answer_sent","telegram_user_id":716399203,"telegram_message_id":701277,"answer":"Документы выдают по средам и субботам после согласования. Уточните, пожалуйста, в каком офисе планируете забрать?"}
{"timestamp":"2026-10-02T14:58:10+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":716399203,"telegram_message_id":701277}
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{"timestamp":"2026-10-02T14:58:15+00:00","event":"ai_skipped","telegram_user_id":445174391,"telegram_message_id":701279,"reason":"support_mode_human"}
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{"timestamp":"2026-10-02T15:30:06+00:00","event":"ai_request","telegram_user_id":400523056,"telegram_message_id":701386,"message":"Добрый день! Подскажите, через сколько после сдачи внутреннего экзамена возможна сдача в гаи?"}
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{"timestamp":"2026-10-02T15:33:24+00:00","event":"pipeline_check","telegram_user_id":1017142700,"telegram_message_id":701398,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T15:33:24+00:00","event":"ai_skipped","telegram_user_id":1017142700,"telegram_message_id":701398,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T15:34:19+00:00","event":"support_mode_check","telegram_user_id":1102920800,"telegram_message_id":701402,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T15:34:19+00:00","event":"ai_skipped","telegram_user_id":1102920800,"telegram_message_id":701402,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T15:34:34+00:00","event":"support_mode_check","telegram_user_id":400523056,"telegram_message_id":701403,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T15:34:34+00:00","event":"ai_skipped","telegram_user_id":400523056,"telegram_message_id":701403,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T15:36:57+00:00","event":"support_mode_check","telegram_user_id":814138097,"telegram_message_id":701410,"support_mode":"AI"}
{"timestamp":"2026-10-02T15:36:57+00:00","event":"pipeline_check","telegram_user_id":814138097,"telegram_message_id":701410,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T15:36:57+00:00","event":"ai_request","telegram_user_id":814138097,"telegram_message_id":701410,"message":"Здравствуйте, а продление договора по этим же реквизитам?"}
{"timestamp":"2026-10-02T15:37:41+00:00","event":"ai_response","telegram_user_id":814138097,"telegram_message_id":701410,"duration_ms":44455,"action":"ANSWER","answer":"Да, договор можно продлить ещё на 6 месяцев. Если он ещё действует, продление стоит 10 000 ₽; если уже закончился — 15 000 ₽. По тем же реквизитам — уточню у сотрудника."}
{"timestamp":"2026-10-02T15:37:41+00:00","event":"telegram_ai_answer_sent","telegram_user_id":814138097,"telegram_message_id":701410,"answer":"Да, договор можно продлить ещё на 6 месяцев. Если он ещё действует, продление стоит 10 000 ₽; если уже закончился — 15 000 ₽. По тем же реквизитам — уточню у сотрудника."}
{"timestamp":"2026-10-02T15:37:41+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":814138097,"telegram_message_id":701410}
{"timestamp":"2026-10-02T15:39:51+00:00","event":"support_mode_check","telegram_user_id":796526587,"telegram_message_id":701416,"support_mode":"AI"}
{"timestamp":"2026-10-02T15:39:51+00:00","event":"pipeline_check","telegram_user_id":796526587,"telegram_message_id":701416,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T15:39:51+00:00","event":"ai_request","telegram_user_id":796526587,"telegram_message_id":701416,"message":"Здравствуйте! Нажимала на правильные ответы на теоретическом экзамене. Сделала 2 ошибки из-за того, что не поняла , что надо 2 раза нажимать на правильный ответ 🥲 5 дней теперь ждать пока откроется снова ?"}
{"timestamp":"2026-10-02T15:40:07+00:00","event":"ai_response","telegram_user_id":796526587,"telegram_message_id":701416,"duration_ms":16091,"action":"ANSWER","answer":"Если в результате экзамена засчитались только 2 ошибки, по правилам это не считается провалом: экзамен не сдан при 3 ошибках. Если приложение показало, что попытка не пройдена, следующую можно запросить у поддержки через 5 дней."}
{"timestamp":"2026-10-02T15:40:07+00:00","event":"telegram_ai_answer_sent","telegram_user_id":796526587,"telegram_message_id":701416,"answer":"Если в результате экзамена засчитались только 2 ошибки, по правилам это не считается провалом: экзамен не сдан при 3 ошибках. Если приложение показало, что попытка не пройдена, следующую можно запросить у поддержки через 5 дней."}
{"timestamp":"2026-10-02T15:40:07+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":796526587,"telegram_message_id":701416}
{"timestamp":"2026-10-02T15:40:08+00:00","event":"support_mode_check","telegram_user_id":400523056,"telegram_message_id":701417,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T15:40:08+00:00","event":"ai_skipped","telegram_user_id":400523056,"telegram_message_id":701417,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T15:40:28+00:00","event":"support_mode_check","telegram_user_id":400523056,"telegram_message_id":701420,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T15:40:28+00:00","event":"ai_skipped","telegram_user_id":400523056,"telegram_message_id":701420,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T15:42:04+00:00","event":"support_mode_check","telegram_user_id":796526587,"telegram_message_id":701424,"support_mode":"AI"}
{"timestamp":"2026-10-02T15:42:04+00:00","event":"pipeline_check","telegram_user_id":796526587,"telegram_message_id":701424,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T15:42:04+00:00","event":"ai_request","telegram_user_id":796526587,"telegram_message_id":701424,"message":"Писать непосредственно в приложении «хочу водить»?"}
{"timestamp":"2026-10-02T15:42:11+00:00","event":"ai_response","telegram_user_id":796526587,"telegram_message_id":701424,"duration_ms":7194,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T15:42:11+00:00","event":"handoff_requested","telegram_user_id":796526587,"telegram_message_id":701424,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-02T15:42:11+00:00","event":"handoff_mode_changed","telegram_user_id":796526587,"telegram_message_id":701424,"first_handoff":true}
{"timestamp":"2026-10-02T15:42:11+00:00","event":"sensei_prepare","telegram_user_id":796526587,"telegram_message_id":701424,"amo_lead_id":"41929687"}
{"timestamp":"2026-10-02T15:42:12+00:00","event":"sensei_started","telegram_user_id":796526587,"telegram_message_id":701424,"amo_lead_id":"41929687","result":true}
{"timestamp":"2026-10-02T15:42:13+00:00","event":"handoff_telegram_message_sent","telegram_user_id":796526587,"telegram_message_id":701424}
{"timestamp":"2026-10-02T15:42:13+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":796526587,"telegram_message_id":701424}
{"timestamp":"2026-10-02T15:43:11+00:00","event":"support_mode_check","telegram_user_id":744385538,"telegram_message_id":701428,"support_mode":"AI"}
{"timestamp":"2026-10-02T15:43:11+00:00","event":"pipeline_check","telegram_user_id":744385538,"telegram_message_id":701428,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T15:43:11+00:00","event":"ai_request","telegram_user_id":744385538,"telegram_message_id":701428,"message":"Что будет если я не успею сдать внутренний экзамен по вождению до того как закончится обучение по договору"}
{"timestamp":"2026-10-02T15:43:17+00:00","event":"ai_response","telegram_user_id":744385538,"telegram_message_id":701428,"duration_ms":5730,"action":"ANSWER","answer":"Уточните, пожалуйста, что именно заканчивается: срок договора или срок обучения? По найденной информации сопровождение на экзамене в ГИБДД может быть уже после окончания 6-месячного срока реализации договора, но о сдаче внутреннего экзамена после этого срока данных нет."}
{"timestamp":"2026-10-02T15:43:17+00:00","event":"telegram_ai_answer_sent","telegram_user_id":744385538,"telegram_message_id":701428,"answer":"Уточните, пожалуйста, что именно заканчивается: срок договора или срок обучения? По найденной информации сопровождение на экзамене в ГИБДД может быть уже после окончания 6-месячного срока реализации договора, но о сдаче внутреннего экзамена после этого срока данных нет."}
{"timestamp":"2026-10-02T15:43:17+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":744385538,"telegram_message_id":701428}
{"timestamp":"2026-10-02T15:43:47+00:00","event":"support_mode_check","telegram_user_id":744385538,"telegram_message_id":701430,"support_mode":"AI"}
{"timestamp":"2026-10-02T15:43:47+00:00","event":"pipeline_check","telegram_user_id":744385538,"telegram_message_id":701430,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T15:43:47+00:00","event":"ai_request","telegram_user_id":744385538,"telegram_message_id":701430,"message":"Срок договора"}
{"timestamp":"2026-10-02T15:43:54+00:00","event":"ai_response","telegram_user_id":744385538,"telegram_message_id":701430,"duration_ms":7193,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T15:43:54+00:00","event":"handoff_requested","telegram_user_id":744385538,"telegram_message_id":701430,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-02T15:43:54+00:00","event":"handoff_mode_changed","telegram_user_id":744385538,"telegram_message_id":701430,"first_handoff":true}
{"timestamp":"2026-10-02T15:43:54+00:00","event":"sensei_prepare","telegram_user_id":744385538,"telegram_message_id":701430,"amo_lead_id":"41739589"}
{"timestamp":"2026-10-02T15:43:54+00:00","event":"sensei_started","telegram_user_id":744385538,"telegram_message_id":701430,"amo_lead_id":"41739589","result":true}
{"timestamp":"2026-10-02T15:43:55+00:00","event":"handoff_telegram_message_sent","telegram_user_id":744385538,"telegram_message_id":701430}
{"timestamp":"2026-10-02T15:43:55+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":744385538,"telegram_message_id":701430}
{"timestamp":"2026-10-02T15:46:11+00:00","event":"support_mode_check","telegram_user_id":400523056,"telegram_message_id":701434,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T15:46:11+00:00","event":"ai_skipped","telegram_user_id":400523056,"telegram_message_id":701434,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T15:48:40+00:00","event":"support_mode_check","telegram_user_id":744385538,"telegram_message_id":701437,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T15:48:40+00:00","event":"ai_skipped","telegram_user_id":744385538,"telegram_message_id":701437,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T15:49:58+00:00","event":"support_mode_check","telegram_user_id":5715888527,"telegram_message_id":701440,"support_mode":"AI"}
{"timestamp":"2026-10-02T15:49:58+00:00","event":"pipeline_missing_in_db","telegram_user_id":5715888527,"telegram_message_id":701440,"amo_lead_id":null}
{"timestamp":"2026-10-02T15:49:58+00:00","event":"legacy_leadid_check","telegram_user_id":5715888527,"telegram_message_id":701440,"legacy_leadid":"38434257"}
{"timestamp":"2026-10-02T15:50:00+00:00","event":"legacy_leadid_resolved_as_lead","telegram_user_id":5715888527,"telegram_message_id":701440,"amo_lead_id":38434257,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-02T15:50:00+00:00","event":"pipeline_check","telegram_user_id":5715888527,"telegram_message_id":701440,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T15:50:00+00:00","event":"ai_request","telegram_user_id":5715888527,"telegram_message_id":701440,"message":"Спасибо"}
{"timestamp":"2026-10-02T15:50:03+00:00","event":"ai_response","telegram_user_id":5715888527,"telegram_message_id":701440,"duration_ms":3491,"action":"ANSWER","answer":"Пожалуйста!"}
{"timestamp":"2026-10-02T15:50:04+00:00","event":"telegram_ai_answer_sent","telegram_user_id":5715888527,"telegram_message_id":701440,"answer":"Пожалуйста!"}
{"timestamp":"2026-10-02T15:50:04+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":5715888527,"telegram_message_id":701440}
{"timestamp":"2026-10-02T16:01:09+00:00","event":"support_mode_check","telegram_user_id":1646939762,"telegram_message_id":701447,"support_mode":"AI"}
{"timestamp":"2026-10-02T16:01:09+00:00","event":"pipeline_check","telegram_user_id":1646939762,"telegram_message_id":701447,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T16:01:09+00:00","event":"ai_request","telegram_user_id":1646939762,"telegram_message_id":701447,"message":"Метро Люблино"}
{"timestamp":"2026-10-02T16:01:20+00:00","event":"ai_response","telegram_user_id":1646939762,"telegram_message_id":701447,"duration_ms":11392,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T16:01:20+00:00","event":"handoff_requested","telegram_user_id":1646939762,"telegram_message_id":701447,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-02T16:01:20+00:00","event":"handoff_mode_changed","telegram_user_id":1646939762,"telegram_message_id":701447,"first_handoff":false}
{"timestamp":"2026-10-02T16:01:21+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1646939762,"telegram_message_id":701447}
{"timestamp":"2026-10-02T16:01:21+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1646939762,"telegram_message_id":701447}
{"timestamp":"2026-10-02T16:03:08+00:00","event":"support_mode_check","telegram_user_id":127968343,"telegram_message_id":701452,"support_mode":"AI"}
{"timestamp":"2026-10-02T16:03:08+00:00","event":"pipeline_check","telegram_user_id":127968343,"telegram_message_id":701452,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T16:03:08+00:00","event":"ai_request","telegram_user_id":127968343,"telegram_message_id":701452,"message":"Я не сдал в первую попытку. Я могу попробовать в другой день без пролонгации договора? Последнее занятие, как и писал раньше, откатаю сегодня"}
{"timestamp":"2026-10-02T16:03:13+00:00","event":"ai_response","telegram_user_id":127968343,"telegram_message_id":701452,"duration_ms":4987,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T16:03:13+00:00","event":"handoff_requested","telegram_user_id":127968343,"telegram_message_id":701452,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-02T16:03:13+00:00","event":"handoff_mode_changed","telegram_user_id":127968343,"telegram_message_id":701452,"first_handoff":false}
{"timestamp":"2026-10-02T16:03:13+00:00","event":"handoff_telegram_message_sent","telegram_user_id":127968343,"telegram_message_id":701452}
{"timestamp":"2026-10-02T16:03:13+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":127968343,"telegram_message_id":701452}
{"timestamp":"2026-10-02T16:06:26+00:00","event":"support_mode_check","telegram_user_id":724561989,"telegram_message_id":701469,"support_mode":"AI"}
{"timestamp":"2026-10-02T16:06:26+00:00","event":"pipeline_check","telegram_user_id":724561989,"telegram_message_id":701469,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T16:06:26+00:00","event":"ai_skipped","telegram_user_id":724561989,"telegram_message_id":701469,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T16:09:32+00:00","event":"support_mode_check","telegram_user_id":127968343,"telegram_message_id":701473,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T16:09:32+00:00","event":"ai_skipped","telegram_user_id":127968343,"telegram_message_id":701473,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T16:14:26+00:00","event":"support_mode_check","telegram_user_id":1102920800,"telegram_message_id":701499,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T16:14:26+00:00","event":"ai_skipped","telegram_user_id":1102920800,"telegram_message_id":701499,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T16:15:52+00:00","event":"support_mode_check","telegram_user_id":8195522148,"telegram_message_id":701502,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T16:15:52+00:00","event":"ai_skipped","telegram_user_id":8195522148,"telegram_message_id":701502,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T16:18:58+00:00","event":"support_mode_check","telegram_user_id":1102920800,"telegram_message_id":701503,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T16:18:58+00:00","event":"ai_skipped","telegram_user_id":1102920800,"telegram_message_id":701503,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T16:19:51+00:00","event":"support_mode_check","telegram_user_id":379176046,"telegram_message_id":701504,"support_mode":"AI"}
{"timestamp":"2026-10-02T16:19:51+00:00","event":"pipeline_check","telegram_user_id":379176046,"telegram_message_id":701504,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T16:19:51+00:00","event":"ai_request","telegram_user_id":379176046,"telegram_message_id":701504,"message":"Спасибо большое"}
{"timestamp":"2026-10-02T16:20:09+00:00","event":"ai_response","telegram_user_id":379176046,"telegram_message_id":701504,"duration_ms":17775,"action":"ANSWER","answer":"Пожалуйста! Обращайтесь, если появятся вопросы."}
{"timestamp":"2026-10-02T16:20:10+00:00","event":"telegram_ai_answer_sent","telegram_user_id":379176046,"telegram_message_id":701504,"answer":"Пожалуйста! Обращайтесь, если появятся вопросы."}
{"timestamp":"2026-10-02T16:20:10+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":379176046,"telegram_message_id":701504}
{"timestamp":"2026-10-02T16:35:24+00:00","event":"support_mode_check","telegram_user_id":8491483288,"telegram_message_id":701524,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T16:35:24+00:00","event":"ai_skipped","telegram_user_id":8491483288,"telegram_message_id":701524,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T16:35:37+00:00","event":"support_mode_check","telegram_user_id":921732456,"telegram_message_id":701525,"support_mode":"HUMAN"}
{"timestamp":"2026-10-02T16:35:37+00:00","event":"ai_skipped","telegram_user_id":921732456,"telegram_message_id":701525,"reason":"support_mode_human"}
{"timestamp":"2026-10-02T16:38:39+00:00","event":"support_mode_check","telegram_user_id":5796321601,"telegram_message_id":701527,"support_mode":"AI"}
{"timestamp":"2026-10-02T16:38:39+00:00","event":"pipeline_check","telegram_user_id":5796321601,"telegram_message_id":701527,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T16:38:39+00:00","event":"ai_request","telegram_user_id":5796321601,"telegram_message_id":701527,"message":"При покупки курса мне сказали, что внутренний экзамен проходит по маршрутам ГИБДД, сегодня списалась со старшим инструктором, который сказал, что внутренний экзамен частично затрагивает его, но только с парковкой"}
{"timestamp":"2026-10-02T16:39:14+00:00","event":"ai_response","telegram_user_id":5796321601,"telegram_message_id":701527,"duration_ms":34249,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T16:39:14+00:00","event":"handoff_requested","telegram_user_id":5796321601,"telegram_message_id":701527,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-02T16:39:14+00:00","event":"handoff_mode_changed","telegram_user_id":5796321601,"telegram_message_id":701527,"first_handoff":false}
{"timestamp":"2026-10-02T16:39:14+00:00","event":"handoff_telegram_message_sent","telegram_user_id":5796321601,"telegram_message_id":701527}
{"timestamp":"2026-10-02T16:39:14+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":5796321601,"telegram_message_id":701527}
{"timestamp":"2026-10-02T16:43:18+00:00","event":"support_mode_check","telegram_user_id":223092533,"telegram_message_id":701532,"support_mode":"AI"}
{"timestamp":"2026-10-02T16:43:18+00:00","event":"pipeline_check","telegram_user_id":223092533,"telegram_message_id":701532,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T16:43:18+00:00","event":"ai_request","telegram_user_id":223092533,"telegram_message_id":701532,"message":"Добрый вечер. Назначили инструктора сегодня и свободное время у него есть 20 октября, затем 28 октября, потом чуть посвободнее. У меня свободный первой половина дня в будни, и это время все занято."}
{"timestamp":"2026-10-02T16:43:38+00:00","event":"support_mode_check","telegram_user_id":223092533,"telegram_message_id":701534,"support_mode":"HUMAN"}
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{"timestamp":"2026-10-02T18:07:47+00:00","event":"ai_request","telegram_user_id":890004112,"telegram_message_id":701578,"message":"Добрый вечер"}
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{"timestamp":"2026-10-02T18:07:54+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":890004112,"telegram_message_id":701578}
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{"timestamp":"2026-10-02T18:19:44+00:00","event":"pipeline_check","telegram_user_id":8777914220,"telegram_message_id":701582,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T18:19:44+00:00","event":"ai_skipped","telegram_user_id":8777914220,"telegram_message_id":701582,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T18:27:24+00:00","event":"support_mode_check","telegram_user_id":467548652,"telegram_message_id":701588,"support_mode":"AI"}
{"timestamp":"2026-10-02T18:27:24+00:00","event":"pipeline_check","telegram_user_id":467548652,"telegram_message_id":701588,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T18:27:24+00:00","event":"ai_request","telegram_user_id":467548652,"telegram_message_id":701588,"message":"у инстуктора нет площадки, на которой я хотел бы потренироваться. просьба назначить инструктора с площадкой, а так же территориально на оранжевой линии метро. удобное время: будни после 19, выходные - с 11 до 17"}
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{"timestamp":"2026-10-02T18:32:46+00:00","event":"ai_request","telegram_user_id":6101290355,"telegram_message_id":701592,"message":"Так и нет информации по инструктору"}
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{"timestamp":"2026-10-02T19:03:10+00:00","event":"ai_request","telegram_user_id":6034975650,"telegram_message_id":701596,"message":"Здравствуйте"}
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{"timestamp":"2026-10-02T21:30:10+00:00","event":"support_mode_check","telegram_user_id":622828434,"telegram_message_id":701657,"support_mode":"AI"}
{"timestamp":"2026-10-02T21:30:10+00:00","event":"pipeline_check","telegram_user_id":622828434,"telegram_message_id":701657,"amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T21:30:10+00:00","event":"ai_skipped","telegram_user_id":622828434,"telegram_message_id":701657,"reason":"wrong_pipeline","amo_pipeline_id":"4311799","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T22:27:27+00:00","event":"support_mode_check","telegram_user_id":910868382,"telegram_message_id":701661,"support_mode":"AI"}
{"timestamp":"2026-10-02T22:27:27+00:00","event":"pipeline_check","telegram_user_id":910868382,"telegram_message_id":701661,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-02T22:27:27+00:00","event":"ai_request","telegram_user_id":910868382,"telegram_message_id":701661,"message":"здравствуйте,я откатал все занятия, и мне осталось сдать теорию и сам экзамен,подскажите пожалуйста можно ли сдать теорию без продления договора🙏"}
{"timestamp":"2026-10-02T22:27:32+00:00","event":"ai_response","telegram_user_id":910868382,"telegram_message_id":701661,"duration_ms":4847,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-02T22:27:32+00:00","event":"handoff_requested","telegram_user_id":910868382,"telegram_message_id":701661,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-02T22:27:32+00:00","event":"handoff_mode_changed","telegram_user_id":910868382,"telegram_message_id":701661,"first_handoff":false}
{"timestamp":"2026-10-02T22:27:32+00:00","event":"handoff_telegram_message_sent","telegram_user_id":910868382,"telegram_message_id":701661}
{"timestamp":"2026-10-02T22:27:32+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":910868382,"telegram_message_id":701661}
{"timestamp":"2026-10-03T01:27:01+00:00","event":"support_mode_check","telegram_user_id":929632726,"telegram_message_id":701664,"support_mode":"AI"}
{"timestamp":"2026-10-03T01:27:01+00:00","event":"pipeline_check","telegram_user_id":929632726,"telegram_message_id":701664,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-03T01:27:01+00:00","event":"ai_request","telegram_user_id":929632726,"telegram_message_id":701664,"message":"Здравствуйте! Если у меня обучение заканчивается 17 октября, я могу его как-то продлить?"}
{"timestamp":"2026-10-03T01:27:52+00:00","event":"ai_response","telegram_user_id":929632726,"telegram_message_id":701664,"duration_ms":50567,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-03T01:27:52+00:00","event":"handoff_requested","telegram_user_id":929632726,"telegram_message_id":701664,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-03T01:27:52+00:00","event":"handoff_mode_changed","telegram_user_id":929632726,"telegram_message_id":701664,"first_handoff":false}
{"timestamp":"2026-10-03T01:27:52+00:00","event":"handoff_telegram_message_sent","telegram_user_id":929632726,"telegram_message_id":701664}
{"timestamp":"2026-10-03T01:27:52+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":929632726,"telegram_message_id":701664}
{"timestamp":"2026-10-03T04:55:44+00:00","event":"support_mode_check","telegram_user_id":1510238627,"telegram_message_id":701667,"support_mode":"AI"}
{"timestamp":"2026-10-03T04:55:44+00:00","event":"pipeline_missing_in_db","telegram_user_id":1510238627,"telegram_message_id":701667,"amo_lead_id":null}
{"timestamp":"2026-10-03T04:55:44+00:00","event":"legacy_leadid_check","telegram_user_id":1510238627,"telegram_message_id":701667,"legacy_leadid":"42141211"}
{"timestamp":"2026-10-03T04:55:45+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1510238627,"telegram_message_id":701667,"contact_id":42141211,"linked_leads_count":3}
{"timestamp":"2026-10-03T04:55:45+00:00","event":"contact_lead_checked","telegram_user_id":1510238627,"telegram_message_id":701667,"contact_id":42141211,"amo_lead_id":42039825,"amo_pipeline_id":4311799}
{"timestamp":"2026-10-03T04:55:46+00:00","event":"contact_lead_checked","telegram_user_id":1510238627,"telegram_message_id":701667,"contact_id":42141211,"amo_lead_id":42166617,"amo_pipeline_id":4311799}
{"timestamp":"2026-10-03T04:55:46+00:00","event":"contact_lead_checked","telegram_user_id":1510238627,"telegram_message_id":701667,"contact_id":42141211,"amo_lead_id":42619015,"amo_pipeline_id":3732193}
{"timestamp":"2026-10-03T04:55:46+00:00","event":"contact_ai_lead_found","telegram_user_id":1510238627,"telegram_message_id":701667,"contact_id":42141211,"amo_lead_id":42619015,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-03T04:55:46+00:00","event":"pipeline_check","telegram_user_id":1510238627,"telegram_message_id":701667,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-03T04:55:46+00:00","event":"ai_request","telegram_user_id":1510238627,"telegram_message_id":701667,"message":"Доброе утро, вы до сих пор не исправили, а это ссылка на телефоне не работает"}
{"timestamp":"2026-10-03T04:55:54+00:00","event":"ai_response","telegram_user_id":1510238627,"telegram_message_id":701667,"duration_ms":8225,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-03T04:55:54+00:00","event":"handoff_requested","telegram_user_id":1510238627,"telegram_message_id":701667,"reason":"ai_requested_handoff"}
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{"timestamp":"2026-10-03T04:55:55+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1510238627,"telegram_message_id":701667}
{"timestamp":"2026-10-03T04:55:55+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1510238627,"telegram_message_id":701667}
{"timestamp":"2026-10-03T05:59:42+00:00","event":"support_mode_check","telegram_user_id":372592083,"telegram_message_id":701670,"support_mode":"AI"}
{"timestamp":"2026-10-03T05:59:42+00:00","event":"pipeline_missing_in_db","telegram_user_id":372592083,"telegram_message_id":701670,"amo_lead_id":null}
{"timestamp":"2026-10-03T05:59:42+00:00","event":"legacy_leadid_check","telegram_user_id":372592083,"telegram_message_id":701670,"legacy_leadid":"42111853"}
{"timestamp":"2026-10-03T05:59:44+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":372592083,"telegram_message_id":701670,"contact_id":42111853,"linked_leads_count":2}
{"timestamp":"2026-10-03T05:59:44+00:00","event":"contact_lead_checked","telegram_user_id":372592083,"telegram_message_id":701670,"contact_id":42111853,"amo_lead_id":41993583,"amo_pipeline_id":4311799}
{"timestamp":"2026-10-03T05:59:45+00:00","event":"contact_lead_checked","telegram_user_id":372592083,"telegram_message_id":701670,"contact_id":42111853,"amo_lead_id":42006511,"amo_pipeline_id":3732193}
{"timestamp":"2026-10-03T05:59:45+00:00","event":"contact_ai_lead_found","telegram_user_id":372592083,"telegram_message_id":701670,"contact_id":42111853,"amo_lead_id":42006511,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-03T05:59:45+00:00","event":"pipeline_check","telegram_user_id":372592083,"telegram_message_id":701670,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-03T05:59:45+00:00","event":"ai_request","telegram_user_id":372592083,"telegram_message_id":701670,"message":"Добрый день! Уточните, пожалуйста, могу ли я сменить коробку передач на автомат? Готова внести доплату, сколько потребуется"}
{"timestamp":"2026-10-03T05:59:51+00:00","event":"ai_response","telegram_user_id":372592083,"telegram_message_id":701670,"duration_ms":6455,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-03T05:59:51+00:00","event":"handoff_requested","telegram_user_id":372592083,"telegram_message_id":701670,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-03T05:59:51+00:00","event":"handoff_mode_changed","telegram_user_id":372592083,"telegram_message_id":701670,"first_handoff":false}
{"timestamp":"2026-10-03T05:59:51+00:00","event":"handoff_telegram_message_sent","telegram_user_id":372592083,"telegram_message_id":701670}
{"timestamp":"2026-10-03T05:59:52+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":372592083,"telegram_message_id":701670}
{"timestamp":"2026-10-03T06:04:14+00:00","event":"support_mode_check","telegram_user_id":1790668563,"telegram_message_id":701675,"support_mode":"HUMAN"}
{"timestamp":"2026-10-03T06:04:14+00:00","event":"ai_skipped","telegram_user_id":1790668563,"telegram_message_id":701675,"reason":"support_mode_human"}
{"timestamp":"2026-10-03T06:28:12+00:00","event":"support_mode_check","telegram_user_id":1095275085,"telegram_message_id":701676,"support_mode":"AI"}
{"timestamp":"2026-10-03T06:28:12+00:00","event":"pipeline_check","telegram_user_id":1095275085,"telegram_message_id":701676,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-03T06:28:12+00:00","event":"ai_request","telegram_user_id":1095275085,"telegram_message_id":701676,"message":"Здравствуйте, а мне надо писать инструктору, или он может сам написать"}
{"timestamp":"2026-10-03T06:28:18+00:00","event":"ai_response","telegram_user_id":1095275085,"telegram_message_id":701676,"duration_ms":6012,"action":"ANSWER","answer":"После допуска к практике и выбора удобных локаций вам назначат инструктора. Напишите ему, когда он появится, чтобы договориться о первом занятии."}
{"timestamp":"2026-10-03T06:28:18+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1095275085,"telegram_message_id":701676,"answer":"После допуска к практике и выбора удобных локаций вам назначат инструктора. Напишите ему, когда он появится, чтобы договориться о первом занятии."}
{"timestamp":"2026-10-03T06:28:18+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1095275085,"telegram_message_id":701676}
{"timestamp":"2026-10-03T07:01:30+00:00","event":"support_mode_check","telegram_user_id":967039624,"telegram_message_id":701690,"support_mode":"AI"}
{"timestamp":"2026-10-03T07:01:30+00:00","event":"pipeline_check","telegram_user_id":967039624,"telegram_message_id":701690,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-03T07:01:30+00:00","event":"ai_request","telegram_user_id":967039624,"telegram_message_id":701690,"message":"добрый день! подскажите, пожалуйста, внутренний экзамен сдаётся после прохождения всей теории и практики, верно? как на него записаться? можно ли сдать его после действия договора с автошколой? можно ли будет взять доп часы после сдачи теории и перед сдачей практики?"}
{"timestamp":"2026-10-03T07:01:49+00:00","event":"ai_response","telegram_user_id":967039624,"telegram_message_id":701690,"duration_ms":19138,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-03T07:01:49+00:00","event":"handoff_requested","telegram_user_id":967039624,"telegram_message_id":701690,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-03T07:01:49+00:00","event":"handoff_mode_changed","telegram_user_id":967039624,"telegram_message_id":701690,"first_handoff":false}
{"timestamp":"2026-10-03T07:01:51+00:00","event":"handoff_telegram_message_sent","telegram_user_id":967039624,"telegram_message_id":701690}
{"timestamp":"2026-10-03T07:01:51+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":967039624,"telegram_message_id":701690}
{"timestamp":"2026-10-03T07:17:31+00:00","event":"support_mode_check","telegram_user_id":1146358521,"telegram_message_id":701696,"support_mode":"AI"}
{"timestamp":"2026-10-03T07:17:31+00:00","event":"pipeline_missing_in_db","telegram_user_id":1146358521,"telegram_message_id":701696,"amo_lead_id":null}
{"timestamp":"2026-10-03T07:17:31+00:00","event":"legacy_leadid_check","telegram_user_id":1146358521,"telegram_message_id":701696,"legacy_leadid":"41999537"}
{"timestamp":"2026-10-03T07:17:32+00:00","event":"legacy_leadid_resolved_as_contact","telegram_user_id":1146358521,"telegram_message_id":701696,"contact_id":41999537,"linked_leads_count":2}
{"timestamp":"2026-10-03T07:17:33+00:00","event":"contact_lead_checked","telegram_user_id":1146358521,"telegram_message_id":701696,"contact_id":41999537,"amo_lead_id":41887365,"amo_pipeline_id":4311799}
{"timestamp":"2026-10-03T07:17:33+00:00","event":"contact_lead_checked","telegram_user_id":1146358521,"telegram_message_id":701696,"contact_id":41999537,"amo_lead_id":41887683,"amo_pipeline_id":3732193}
{"timestamp":"2026-10-03T07:17:33+00:00","event":"contact_ai_lead_found","telegram_user_id":1146358521,"telegram_message_id":701696,"contact_id":41999537,"amo_lead_id":41887683,"amo_pipeline_id":3732193,"lead_saved":true,"pipeline_saved":true}
{"timestamp":"2026-10-03T07:17:33+00:00","event":"pipeline_check","telegram_user_id":1146358521,"telegram_message_id":701696,"amo_pipeline_id":3732193,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-03T07:17:33+00:00","event":"ai_request","telegram_user_id":1146358521,"telegram_message_id":701696,"message":"Здравствуйте. Если 15 октября оплатить, все ещё 10.000 будет?"}
{"timestamp":"2026-10-03T07:17:38+00:00","event":"ai_response","telegram_user_id":1146358521,"telegram_message_id":701696,"duration_ms":4520,"action":"ANSWER","answer":"Если оплатить продление до окончания договора, стоимость составит 10 000 ₽. 15 октября цена будет такой, только если договор ещё действует."}
{"timestamp":"2026-10-03T07:17:38+00:00","event":"telegram_ai_answer_sent","telegram_user_id":1146358521,"telegram_message_id":701696,"answer":"Если оплатить продление до окончания договора, стоимость составит 10 000 ₽. 15 октября цена будет такой, только если договор ещё действует."}
{"timestamp":"2026-10-03T07:17:38+00:00","event":"amocrm_ai_answer_sent","telegram_user_id":1146358521,"telegram_message_id":701696}
{"timestamp":"2026-10-03T07:48:40+00:00","event":"support_mode_check","telegram_user_id":1699487413,"telegram_message_id":701714,"support_mode":"HUMAN"}
{"timestamp":"2026-10-03T07:48:40+00:00","event":"ai_skipped","telegram_user_id":1699487413,"telegram_message_id":701714,"reason":"support_mode_human"}
{"timestamp":"2026-10-03T07:50:56+00:00","event":"support_mode_check","telegram_user_id":1211369064,"telegram_message_id":701717,"support_mode":"AI"}
{"timestamp":"2026-10-03T07:50:56+00:00","event":"pipeline_check","telegram_user_id":1211369064,"telegram_message_id":701717,"amo_pipeline_id":"3732193","ai_pipeline_id":3732193}
{"timestamp":"2026-10-03T07:50:56+00:00","event":"ai_request","telegram_user_id":1211369064,"telegram_message_id":701717,"message":"Добрый день. Могу ли сейчас узнать, в каком ГАИ будет проводиться экзамен?"}
{"timestamp":"2026-10-03T07:51:35+00:00","event":"ai_response","telegram_user_id":1211369064,"telegram_message_id":701717,"duration_ms":39831,"action":"HANDOFF_TO_HUMAN","answer":null}
{"timestamp":"2026-10-03T07:51:35+00:00","event":"handoff_requested","telegram_user_id":1211369064,"telegram_message_id":701717,"reason":"ai_requested_handoff"}
{"timestamp":"2026-10-03T07:51:35+00:00","event":"handoff_mode_changed","telegram_user_id":1211369064,"telegram_message_id":701717,"first_handoff":false}
{"timestamp":"2026-10-03T07:51:36+00:00","event":"handoff_telegram_message_sent","telegram_user_id":1211369064,"telegram_message_id":701717}
{"timestamp":"2026-10-03T07:51:36+00:00","event":"handoff_amocrm_message_sent","telegram_user_id":1211369064,"telegram_message_id":701717}
{"timestamp":"2026-10-03T07:59:50+00:00","event":"support_mode_check","telegram_user_id":772024153,"telegram_message_id":701730,"support_mode":"AI"}
{"timestamp":"2026-10-03T07:59:50+00:00","event":"pipeline_missing_in_db","telegram_user_id":772024153,"telegram_message_id":701730,"amo_lead_id":null}
{"timestamp":"2026-10-03T07:59:50+00:00","event":"legacy_leadid_check","telegram_user_id":772024153,"telegram_message_id":701730,"legacy_leadid":"12191"}
{"timestamp":"2026-10-03T07:59:51+00:00","event":"legacy_contact_fetch_error","telegram_user_id":772024153,"telegram_message_id":701730,"contact_id":12191,"http_code":204,"curl_error":""}
{"timestamp":"2026-10-03T07:59:51+00:00","event":"pipeline_check","telegram_user_id":772024153,"telegram_message_id":701730,"amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-03T07:59:51+00:00","event":"ai_skipped","telegram_user_id":772024153,"telegram_message_id":701730,"reason":"wrong_pipeline","amo_pipeline_id":null,"ai_pipeline_id":3732193}
{"timestamp":"2026-10-03T07:59:54+00:00","event":"support_mode_check","telegram_user_id":304664643,"telegram_message_id":701732,"support_mode":"HUMAN"}
{"timestamp":"2026-10-03T07:59:54+00:00","event":"ai_skipped","telegram_user_id":304664643,"telegram_message_id":701732,"reason":"support_mode_human"}
{"timestamp":"2026-10-03T08:00:08+00:00","event":"support_mode_check","telegram_user_id":450362166,"telegram_message_id":701736,"support_mode":"HUMAN"}
{"timestamp":"2026-10-03T08:00:08+00:00","event":"ai_skipped","telegram_user_id":450362166,"telegram_message_id":701736,"reason":"support_mode_human"}
{"timestamp":"2026-10-03T08:02:05+00:00","event":"support_mode_check","telegram_user_id":890004112,"telegram_message_id":701744,"support_mode":"HUMAN"}
{"timestamp":"2026-10-03T08:02:05+00:00","event":"ai_skipped","telegram_user_id":890004112,"telegram_message_id":701744,"reason":"support_mode_human"}
{"timestamp":"2026-10-03T08:03:14+00:00","event":"support_mode_check","telegram_user_id":1211369064,"telegram_message_id":701750,"support_mode":"HUMAN"}
{"timestamp":"2026-10-03T08:03:14+00:00","event":"ai_skipped","telegram_user_id":1211369064,"telegram_message_id":701750,"reason":"support_mode_human"}
{"timestamp":"2026-10-03T08:03:17+00:00","event":"support_mode_check","telegram_user_id":673611052,"telegram_message_id":701751,"support_mode":"HUMAN"}
{"timestamp":"2026-10-03T08:03:17+00:00","event":"ai_skipped","telegram_user_id":673611052,"telegram_message_id":701751,"reason":"support_mode_human"}
{"timestamp":"2026-10-03T08:06:53+00:00","event":"support_mode_check","telegram_user_id":1677308001,"telegram_message_id":701758,"support_mode":"HUMAN"}
{"timestamp":"2026-10-03T08:06:53+00:00","event":"ai_skipped","telegram_user_id":1677308001,"telegram_message_id":701758,"reason":"support_mode_human"}
{"timestamp":"2026-10-03T08:10:28+00:00","event":"support_mode_check","telegram_user_id":1154857705,"telegram_message_id":701763,"support_mode":"HUMAN"}
{"timestamp":"2026-10-03T08:10:28+00:00","event":"ai_skipped","telegram_user_id":1154857705,"telegram_message_id":701763,"reason":"support_mode_human"}
{"timestamp":"2026-10-03T08:19:50+00:00","event":"support_mode_check","telegram_user_id":874977096,"telegram_message_id":701774,"support_mode":"HUMAN"}
{"timestamp":"2026-10-03T08:19:50+00:00","event":"ai_skipped","telegram_user_id":874977096,"telegram_message_id":701774,"reason":"support_mode_human"}
{"timestamp":"2026-10-03T08:23:06+00:00","event":"support_mode_check","telegram_user_id":6101290355,"telegram_message_id":701777,"support_mode":"HUMAN"}
{"timestamp":"2026-10-03T08:23:06+00:00","event":"ai_skipped","telegram_user_id":6101290355,"telegram_message_id":701777,"reason":"support_mode_human"}
{"timestamp":"2026-10-03T08:28:38+00:00","event":"support_mode_check","telegram_user_id":5796321601,"telegram_message_id":701781,"support_mode":"HUMAN"}
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